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					        Possibilities
    Making Them Happen



*
    It is a great time to be an innovator

             November 2007
    IT Governance Committee Meeting
         Awards and Accolades
• Rick Cook – Employee of the Year
• Community Alert System – Team of the Year
• eNewsletter
  – National Association of County Information
    Officers’ Award of Excellence.
  – Savvy Awards Communications Technology –
    External Newsletter
     • City-County Communications and Marketing
       Association (3CMA). This is the communications arm of
       ICMA.
                     Agenda
• Project Update
  – Strategic Plan in Action
• Hot Trends
  – Keeping an Eye on the Rest of the World
• Unified Payment System
  – Wants, Needs, Realities
          Possibilities
    Six Strategic Initiatives



*
It is a great time to be an innovator

    2007 Technology Strategic Plan
*
Empower the Public: Enable the public to interact
with local government by providing secure access to
information and the ability to efficiently conduct
appropriate business 365/24/7.
Empower the Public:


                • Create web based systems that
                  provide secure, accurate and timely
                  information to the public
                • Initiate an enterprise wide solution
                  to online payments
                • Provide multiple, media rich
                  methods to the public for accessing
                  and receiving information
                • Provide web enabled applications
                  for the public to use
 Initiate an enterprise wide solution to
            online payments
• Unified Electronic Payment Processing
  System:
  – Common System for all Departments
  – Online Payment
  – Integrated with Backend Systems
  – Target Dates:
     •   Vendor selection: January 2008.
     •   Interface initiated: May 2008.
     •   Online Payments begin: July 2008.
     •   Automated updating of all records: December 2008..
Create web based systems that provide
     secure, accurate and timely
       information to the public
• Web Site Redesign
  – Average 49, 155 hits on the Homepage/Month
  – Library, Personnel, Sheriff
• GIS
  – Analysis Tools
  – 53,847 Visitors in October
  – 11,582 Unique Visitors
*
Improve outcomes,
efficiency, responsiveness,
and agility of services by
transforming the
management of information
technology through best
practices and shared
resources.
Improve outcomes, efficiency, responsiveness…..



• Implement Enterprise Architecture across the
  County
• Formalize an IT Governance Structure.
• Use Project Management Methodology on all
  projects to maximize the success rate
Implement Enterprise Architecture
across the County
• Maximize the County’s investment in PeopleSoft by
  using it as the preferred development and delivery
  platform
• Maximize the County’s investment in VoIP by ensuring
  that future systems integrate with the system
• Maximize the County’s investment in virtual technology
• Institute Life Cycle Management(LCM) methodology
  across the County
• Continue to apply application, equipment and
  replacement standards across the County
• Capture once, use many
    Implement Enterprise Architecture
           across the County
•   PeopleSoft Enterprise Initiative
•   Special Needs/ Critical Care Database Project
•   Portal Implementation
•   Electronic Purchase Orders
•   Workflow Implementation
•   Online Expense Reporting
•   Purchasing “Green”
    Implement Enterprise Architecture
           across the County
•   Document Imaging System
•   VoIP Project
•   Microsoft Office Upgrade
•   Computer Replacement
•   Firewall Upgrade
•   Maintenance Work Order System
* Transform key
business processes
   through the
 effective use of
    innovative
 technology and
 state-of-the-art
     software.
Transform key business processes….


• Enable an increasing mobile workforce
• Continue to invest in SAN /Disaster Recovery
  technology to meet growing storage needs
• Implement Web Enabled Applications where
  feasible
• Build a seamless interface for public safety across
  the County and municipalities
• Leverage advanced GIS technology to enhance
  existing systems and integrate geospatial
  capabilities as a fundamental component of
  business systems where appropriate
Enable an increasing mobile workforce

• Tracking for School Nurse Program
• Mobile Field Inspection Tools for Food and
  Lodging and Well and Septic Inspectors
• Mobile Field Tools for Public Health
• Mobile Field Based Reporting for Law
  Enforcement
• Wireless Connectivity
• Internet Bandwidth Increase
• Citrix Upgrade
 Continue to invest in SAN /Disaster
Recovery technology to meet growing
           storage needs
• Virtual Technology/ SAN(Storage Area
  Network) Project
  – 70 Individual Servers Initially
  – 68 Virtualized
  – Redundant Systems
  Leverage advanced GIS technology
• Citizen Notification System
• McGuire Drill
• Census LUCA Program (Local Update of
  Census Addresses)
• Sewer Line Project
• Tax Mapping Project
  Leverage innovative partnerships to


*
         offer better services

• Encourage technology initiatives that provide
  better services and opportunities for the
  public.
  – Encourage broadband services to all homes
  – Partner with local service groups to recycle
    computers and other technologies
• Partner with the school systems,
  municipalities and other agencies to offer
  services that are common to all.
    Leverage innovative partnerships to
           offer better services


•   E911 Communication Center Grants
•   800 MHZ VIPER SYSTEM
•   Computers to the Rotary Club for repurposing
•   Discussion with WPCOG, Newton and
    Conover for Bandwidth Increase
                                *
                         Enable personnel
                         by increasing the
                           efficiency and
                            agility of the
Empower the Workforce:     systems they
                             depend on.
       Empower the Workforce:


• Provide training opportunities for end users
  that go beyond the basics and empower users
  to be self sufficient
• Ensure a well trained Technology staff
• Transition the Mobile Workforce
• Expand online employee services and
  recruitment
*
Improve public safety by leveraging
modern information systems and
technology.
                             Interoperability is more
Improve                      than making radios talk
public safety                to each other

• Make security and confidentiality
  overriding priorities in all systems
• Build a reliable communication
  network that provides for
  interoperability across the County
• Provide multiple options for the
  public to secure services
• Build in redundancy to the network
  infrastructure
        Oops

• LEFT ON BACK OF AMBULANCE
• Laptop with personal data missing
• Cabarrus County says 28,000
  people EMS had cared for affected
• Offering a $500 reward for the safe
  return of the lost laptop
• County spent $17,676 to print and
  mail the letters
    Improve public safety by leveraging
     modern information systems and
               technology.

•   E911Telephone Replacement Project:
•   E911 Mapping Project:
•   School Surveillance by Sheriff’s Department:
•   Emergency Services Badging Solution:
     Hot Trends for 2008




*
    It is a great time to be an innovator

             November 2007
    IT Governance Committee Meeting
             Hot Trends for 2008
• Virtualization: Not new but offering new advantages.
• Unification: Tying it all together.
• De-Duplication: Up to 400:1 savings.
• Encryption: Both in transit and at rest
• High Speed Server Fabrics
• Green IT
• Business Process Modeling
• Mashups and Composite Apps
• Web Platforms: Software as a Service
• Real World Web: Information applied to a real world
  situation, GPS with instant directions and interfaces.
• Social Software
                                         Evan Francen Oct 2007,
                                         Gartner Oct 2007,
         Hot IT Jobs in IT for 2008
•   Lead applications developer
•   Messaging administrator
•   Data modeler
•   IT auditors
•   Help desk



                                  Robert Half Technology
                                  Oct 2007
    Unified Payment System




*
     It is a great time to be an innovator

              November 2007
     IT Governance Committee Meeting
                 Scenarios
• What do we want in a unified payment
  system?
• What does the public want in a unified
  payment system?
• Do the two match?
                 Scenarios
• At your table, create two scenarios of what a
  citizen may want to do.
• Walk through the steps and record them for
  each scenario.
           Unified Payment System
• Over the counter receipt for Debit Card, Credit Card, and E-Check
• Online receipt of Debit Card, Credit Card and E-Check
• In some situations self serve payment for Debit Card and Credit
  Card
• ACH(Automatic Clearing House)
• An interface for IVR Payment
• Consolidated and comprehensive reporting tools
• Low fees
• Ease of use
• Consolidated bill payment for online customers
• Unified payment system, with the ability to segregate back end
  processes to specific accounts.
Next Meeting January 17th.
        Possibilities
    Making Them Happen



*
    It is a great time to be an innovator

             November 2007
    IT Governance Committee Meeting

				
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