online-rego-payment-guide

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					    Online Registration and SportingPulse Payments:
    2011 User Guide


    Contents
    1 How to access your database ............................................................................................ 3
    2 Where to find your Registration Form ................................................................................. 4
    3 How to preview the Registration Form................................................................................ 6
    4 How to Create a New Product ............................................................................................ 9
       4.1 Multi-Price Products .................................................................................................. 10
    5 How to attach Products to your Registration Form ........................................................... 13
    6 How to add Custom Fields to your Registration Form ...................................................... 15
    7 Publishing the Registration Form to your website ............................................................. 16
    8 How to apply for a PayPal Business Account ................................................................... 22
       8.1 Linking your Paypal Account to Your SportingPulse Membership Database .............. 28
    9 Process a test payment .................................................................................................... 28
    10 Check to see if the payment was successful .................................................................. 28
    11 Transferring funds from your PayPal account to your club bank account. ...................... 30
    12 Anti-Money-Laundering legislation requirements. ........................................................... 33
    13 Add a manual payment to a member record................................................................... 34
    14 Transactional reporting .................................................................................................. 35
       14.1 How to Access and Run Financial Reports in SWM................................................. 35
       14.2 The Report Types .................................................................................................... 36
          14.2.1 Transaction reports ........................................................................................... 36
          14.2.2 Funds Received Reports ................................................................................... 36
          14.2.3 Items Sold Reports ............................................................................................ 37
    15 Reporting on Member username and passwords for mail merging ................................. 38
    Appendix 1 – AML/CTF Requirements ................................................................................ 42
    Appendix 2 - Authorisation Letter ........................................................................................ 44
    Appendix 3 - Letter of Appointment of Verifying Officer ....................................................... 46




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    1 How to access your database

    A Username and Password is needed in order to log into the Sportzware Membership
    (SWM) Database. There are two methods of logging into Sportzware Membership:

       1. Open your browser and go to https://reg.sportingpulse.com.
       2. You can also login via your Sportzware Website if you have added a ‘Membership
           Login‘ section in your menu.
               a. Enter your Sportzware Online Membership username.
               b. Enter your Sportzware Online Membership password.
               c. Click Login to bring up the Sportzware Online Membership welcome screen.




    You may notice that the https: protocol is used ensuring added protection denoted by the
    locked padlock in web browsers.




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    2 Where to find your Registration Form

    To get to the Registration Form configuration menu:

           1. Associations: Log in to your Sportzware Online Membership database and click
              the configuration icon (at the association level).




              Clubs: Click on “Registration Forms” in the menu. (NOTE: At Club level the
              red configuration icon is not shown). Skip step 2 and go to step 3.




           2. The Configuration menu will appear. Click on Registration Form




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               NOTE: If you wish to set up and use any custom fields on your registration form,
               you need to configure them first through the Custom Fields option on this screen.
               Other registration form related information such as ‘Products’ and ‘Member
               Packages’ is also accessed through this main configuration menu


           3. The Registration Form configuration menu will appear.




    The menu options are listed below. Click on the following links for more information on each
    menu item:

        1. Show Settings: Preview the form and obtain the page link.
        2. Registration Form Field Options: Select fields for the form.
        3. Registration Form Field Order: Arrange the order of fields and add headings/
           messages.
        4. Text Messages: Add notes/ instructions at various stages of the registration process.
        5. Products: Select products for the member registration form.
        6. Team Competitions: Select competitions for the team registration form.


    To return to the Online Registration and Payments homepage click here.
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    3 How to preview the Registration Form


    As you are setting up the Registration Form, you should regularly preview the form to
    make sure it is set up and displaying as needed:

              1. Go to the Registration Form Configuration screen.




              2. Click on Show Settings.




              3. Click on the ‘click here for preview’ link corresponding with the type of form
                 you are using.
              4. You will see the registration form login screen:
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                Member to Association:




                Team to Association:




                Member to Team:




                Member to Club:




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              5. Depending on which of the four types of form you are using, click on either
                  ‘New Sign Up / New Team Registration/ New Team Member Registration/
                  New Club Sign Up’ button to view the registration form. Here you can review
                  the fields, layout and headings/ messages you have set up.


    To return to the Online Registration and Payments homepage click here.




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    4 How to Create a New Product

    Clubs can create their own club products which can be used in member transactions. These
    club products will show on the ‘Member to Club’ registration form for that particular club.
    Products from other clubs will not appear on a club’s registration form.

    To add a new product (at club level):

               1. Log in at the club level.
               2. Click on Products in the left hand menu. The product list will display all the
                  association products as well as any products created by the club.




               3. Click on the Add New Product link to add a club-specific product. The
                  following screen will appear:




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               4. Fill in the relevant details to add a new product and click on Update. See the
                   field descriptions under ‘Association Products’ on the previous page.


    The club products now need to be activated by the association in order to appear on the
    member to club registration form. They will only appear on the registration form of the club
    that created the products. See the next step – ‘Select Products for the Registration Form’.


    4.1 Multi-Price Products
    When setting up the pricing for a new product you can now set it to have multiple prices.
    This means the price of the product can now be set to change when one person registers
    multiple people in one transaction using the multi-reg system. This system is designed for
    effective use when the club or league wants to have family discounts where 2nd, 3rd and
    further subsequent children receive registrations/membership products at lesser cost.

    What the user will see when registering multiple members and purchasing multi-price
    products is displayed at the support page for Multi-Reg Registration Forms.

    To set up multi-prices for a product, click on the pricing tab when creating a new product or
    editing an existing product.




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    Check the box labelled 'Multiple prices (changes in the case of multiple, family,
    registrations.)'




    You can then enter the costs of the product that will apply for each subsequent adult and
    child.

    To save the Multiple Pricing settings click on the Update button.




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    If this product is attached to a registration form, the multi-registration option will now be
    available.

    Click here to see how this multi-registration form works.

    Click here to find out how to attach a product to a registration form.




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    5 How to attach Products to your Registration Form

    Once products have been set up, they then need to be selected to appear on the
    appropriate registration form. To do this:

             1. Go to the Configuration Menu
             2. Click on Registration Form link.




             3. Click on the Products link next to the registration form you would like to add
                 products to.




             4. Tick the boxes next to the products that you would like to appear on the
                 Registration Form.




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               5. Click on Update Products.




    Once this has been done these products will be available for purchase on that particular
    form. Click here for information on how to preview the form now that you have attached
    products to it.

    To return to the Online Registration and Payments homepage click here.




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    6 How to add Custom Fields to your Registration Form

    To add Custom fields, you will need to speak to your Association and give them specifics of
    the field you require.

    It may be that a similar field already exists in the database, and they can make it available to
    you (eg. “Medical Notes” instead of “Health conditions”).

    If not, the league/association will need to create/label the custom field information, and then
    make the custom field available.

    If they have difficulty doing so, have them contact SportingPulse support for assistance.




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    7 Publishing the Registration Form to your website

    The below refers to clubs/associations with a SportingPulse website.

    The PayMySport Registration Form - section allows your association or club's registration
    form to be easily accessed through an icon and link that sits in the right-hand column of your
    SportingPulse Website.

    To publish your registration form on any website, you need the URL (web address) of your
    form. You can find it by clicking the “Preview” link in the Registration Forms configuration
    menu – the link will appear in the location bar. If you have difficulty with this, your best bet is
    to seek assistance of whoever maintains your website.

    In order to link your Registration Form to the sidebar in your website you will need to have
    the Form ID Number. You can locate the Form ID number in brackets next to the title of the
    corresponding form from within the Registration Forms area of your membership database.




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    From the Site Admin Control Panel, click on Widget Manager.




              1. Click on the Add New Widget drop down list, select PayMySport
                 Registration Form, and click on Add New Section.




              2. Right-Click on the PayMySport Registration Form section and select Edit
                 from the menu.

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             3. At the next screen you can enter a Link Caption which is what will appear
                under the icon in the Right-Hand column of your website and this should
                describe the form the user will see when they click on the link.




             4. You will also need to enter the Form Number associated with the registration
                form that you wish to appear.
                Instructions how to locate this Form Number can be found here.




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             5. You can also Browse and Upload or Insert an Image File/Image from
                Gallery that will appear as the icon that users will click on to see the form in
                the Right-Hand column of your site. If you do not do either of these the
                defeault icon with the text ‘REGISTER HERE’ will be used.




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             6. Finally click Save to save the changes.




             7. Now that you have saved these changes you need to activate the section.
                Return to the Widget Manager and right-click on the PayMySport
                Registration Form section. Tick the Active checkbox then click
                Save/Update




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             8. Return to your Homepage where you should now see the Registration icon
                appear in the Right-Hand column. When users click on this icon they will be
                taken to relevant form.




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    8 How to apply for a PayPal Business Account account – Sign-up Step-by-Step
                                     PayPal Business
                                                  guide
    This step-by-step guide will help new users through the process of signing up for a free
    PayPal Business account. It’s specifically designed for SportingPulse users, and includes
    some advice on how to fill in the different sections of the PayPal sign-up form, and while
    these are generally correct for sporting clubs and associations, they should be read in
    conjunction with your organisation’s individual requirements.

    To sign up for your PayPal account to allow you to receive payments via the SportingPulse
    Payments system:

           1. Go to http://www.paypal.com
           2. Click the Sign Up button.




           3. On the next page, click on “Get Started” in the “Business” section;




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          4. Fill in the details as required. There are three sections, and many of the fields are
              required fields.
  NOTE: You should choose “Sports and outdoors” as the Category, and “Association” as the
  Business Type, UNLESS your organisation is a Public Company, Proprietary Company,
  Government Body, or Partnership.

  Also, remember you are creating this account for your Club/League/Association/Affiliate. You
  should not share this PayPal Business account with another organisation or company. Issues
  have occurred in the past when a club president or other official set up the account under the
  name of their private company, and used it to receive funds for the
  Club/League/Association/Affiliate.




          5. Complete the rest of the details.

  NOTE: When the information refers to “Owner”, you can enter the details for the principal
  contact at the club, or the President’s details if that is more relevant.

  NOTE: PayPal is required by the Anti-Money Laundering and Counter-Terrorism Financing
  Act 2006 to collect information about you and your business.



          6. Click Continue at the bottom of the page to progress.


          7. Enter the second page of information as required.

  NOTE: In the Chairperson, Secretary, and Treasurer section, please provide the full name of
  each person. If you don't have these positions at your association, choose an equivalent role
  (ex. You could substitute: President for Chairperson, Clerk for Secretary, etc.).

  NOTE: You’ll need to indicate whether your Association is Incorporated, or Unincorporated.
  Type of Association
  Please indicate whether your association is incorporated or unincorporated.
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  An incorporated association is required to provide an identification number from the State or
  Territory where it is based.



          8. Click Continue at the bottom of the page to progress.
          9. Enter your email address and create your password and security questions.

  IMPORTANT NOTE: The email address you enter here is your PayPal “username”.
  Important information will be sent to this email address, including confirmation emails,
  payment notifications, announcements, and communications from PayPal.

  This email address must be an email address that is monitored regularly, and it’s best
  if this email address isn’t used for other purposes. If you can have a dedicated email
  address for your PayPal account, it’s wise to do so. You can always create a free Gmail
  or Hotmail address for this purpose.




          10. Complete the Terms and Conditions question and click on Sign Up at the bottom
              of the page to complete your initial account setup.


          11. Congratulations! Don’t forget to check your email, where there are instructions on
              verifying your account (all it takes is clicking a link).

  NOTE: It’s very important that you very your account by checking your email, and
  clicking the “Click here to activate your account” link. You’ll then need to re-enter your
  PayPal password to confirm your address.



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  Some servers do block PayPal emails as Spam – please check your Spam folder or
  Deleted Items for the email – the subject line is “Activate Your PayPal Account”.



          12. Click on Go to My Business Setup




          13. Click on My Account




  IMPORTANT NOTE: At this point you’re able to receive funds, but not withdraw them. To
  withdraw the funds to your bank account, you need to link your bank account to your PayPal
  account, so that you can send the funds.

  This is very like sending funds to another account using an online banking system.

  To link your bank account, from the My Account screen, click “Get verified”.

          14. Click Get verified.




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          15. Click the Link My Bank Account button.




          16. Enter your bank account details, and click Continue.

          NOTE: Take care to enter your details correctly.




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    When you add a bank account to PayPal they make 2 small deposits into your bank account,
    which should appear in 2 to 3 working days. You need to check your bank statement for both
    amounts. When you have the amounts, here's how to confirm your bank account:

              1.   Log in to your PayPal account
              2.   Click Get Verified in your Overview page
              3.   Click Confirm Bank Account.
              4.   Enter the 2 deposit amounts and follow the instructions to confirm your bank
                   account.

    Once you confirm your bank account, your PayPal account is verified and your sending and
    withdrawal limits are lifted. Withdrawing funds from your PayPal account to your bank
    account.

         1. To withdraw funds from your PayPal account to your bank account, log into your
             PayPal account, go to My Account, hover over Withdraw, then select Transfer to
             Bank Account.




         2. Add the amount you want to withdraw, select the account (if you only have one, it
            will be selected by default), and click Continue.




         3. The withdrawal will be confirmed, and will get to your bank account in 3-5 working
            days. There is no fee to withdraw to your bank account.



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    8.1 Linking your Paypal Account to Your SportingPulse Membership
    Database
          Login to your Online Membership Database at http://reg.sportingpulse.com
          If you don’t have your login details please contact your State Governing Body
          Click on the orange dollar sign icon in the left hand menu bar
          Enter your details as per the relevant fields
          Read the Terms and Conditions
          Decide on how you would like the processing fee model you wish to use; User Pays
           or Inclusive
          Enter your name
          Click on the I Agree button
          You will then be sent a verification email to the address that you indicated was the
           PayPal address. This email requires an action to be taken to verify that it has been
           sent to a live email address. Once this has been verified then payments taken
           through this account will be linked to your database.


    9 Process a test payment

    To process a test payment, you can either create a “test” product with a nominal value (eg.
    $1), or you can have someone complete the process of registering using your products
    already set up.




    10 Check to see if the payment was successful

    A payment record will be created as soon as the payment is created. A couple of simple
    ways to check for this record is to go to the member’s record and check their transactions.

    Another way is to run a Member report, and include information from the Transaction section
    of the report (eg. Amount due, Date, and Payment Type).

    IMPORTANT NOTE: Funds are not sent directly to your PayPal account! We need to hold
    these for a period of 24 hours to allow time for refunds etc. to be sent, and in the case of
    chargebacks etc. The funds are sent in our overnight funds distribution (called MassPay),
    after a complete day has passed from when the payment is made.

    For example, let’s say a payment is made at 8pm MONDAY. The fund will be sent to your
    PayPal account around 3am WEDNESDAY morning (at we leave the complete day of
    Tuesday clear in between the payment and distribution.

    Funds are sent every day – so if the payment is made on Tuesday, you’ll receive it on
    Thursday. If it’s made on Wednesday, you’ll receive it on Friday, and so on.

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    Also, all payments are sent in a block. So if you’ve received 10 payments of $100 each on a
    Monday, on Wednesday morning we will distribute $1,000 to your PayPal account.

    To check whose payments make up that $1,000, use your Funds Received (via Distribution)
    report in your Sportzware Online / Membership database – this will allow you to cross
    reference the dates that each registration payment was distributed with the amounts that hit
    your PayPal account.




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    11 Transferring funds from your PayPal account to your club bank
    account.

         1. Click on My Account




  You can now view the funds that come into your account. The next step is to log into the
  Sportzware Membership database, click on the “dollar-sign” icon in the menu, and add your
  PayPal account address.

  IMPORTANT NOTE: At this point you’re able to receive funds, but not withdraw them. To
  withdraw the funds to your bank account, you need to link your bank account to your PayPal
  account, so that you can send the funds.

  This is very like sending funds to another account using an online banking system.

  To link your bank account, from the My Account screen, click “Get verified”.

         2. Click Get verified.




         3. Click the Link My Bank Account button.




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         4. Enter your bank account details, and click Continue.

    NOTE: Take care to enter your details correctly.




  When you add a bank account to PayPal they make 2 small deposits into your bank account,
  which should appear in 2 to 3 working days. You need to check your bank statement for both
  amounts. When you have the amounts, here's how to confirm your bank account:

         1.   Log in to your PayPal account
         2.   Click Get Verified in your Overview page
         3.   Click Confirm Bank Account.
         4.   Enter the 2 deposit amounts and follow the instructions to confirm your bank
              account.

  Once you confirm your bank account, your PayPal account is verified and your sending and
  withdrawal limits are lifted. Withdrawing funds from your PayPal account to your bank
  account.


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         5. To withdraw funds from your PayPal account to your bank account, log into your
            PayPal account, go to My Account, hover over Withdraw, then select Transfer to
            Bank Account.




         6. Add the amount you want to withdraw, select the account (if you only have one, it
            sill be selected by default), and click Continue.




         7. The withdrawal will be confirmed, and will get to your bank account in 3-5 working
            days. There is no fee to withdraw to your bank account.




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    12 Anti-Money-Laundering legislation requirements.

    All PayPal accounts need to comply with the Anti-Money Laundering and Counter-Terrorism
    Financing (AML/CTF) laws which were passed in Australia in December 2006. More
    information specifically on AML laws is available here - https://www.paypal-
    education.com.au/aml/index.html

    Information on what you need to provide to have the limitation lifted is available here -
    https://www.paypal-education.com.au/aml/association/ - see Appendix 1 of this guide for the
    text of this link.

    For an Association to have your account fully verified and any restrictions lifted, you need to
    fax or upload;

                Notice issued by the Australian Taxation Office advising the tax
                 concession status of the non-profit organisation; or Constitution or Rules of the
                 Association.
                A Letter of Appointment for the Verifying Officer* signed by the
                 Chairperson, Secretary or Treasurer (see Appendix 3).
                An Authorisation Letter signed by the Verifying Officer*nominating all
                 additional person(s) accessing the PayPal account
                 *****The letter must be signed by the same person that is currently listed
                 on the PayPal account (see Appendix 2)
                One document (each) to confirm Name and Date of Birth and one document to
                 provide the Residential Address for of the office bearers.


I hope this information and templates help – unfortunately due to the AML/CTF laws, all online
financial institutions are required to keep this information, which makes it more difficult for all of
us.




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    13 Add a manual payment to a member record

    The club can manually add a transaction to a member’s record by doing the following:

              1. Click on Members in the left hand menu to bring up the list of members.
              2. Click on the Name of the Member you want to add a transaction for.
              3. In the menu bar on the left hand side, click on Transactions under the name
                  of the member. A list of transactions for that member will appear.




              4. Click on Add Transaction in the top right hand corner.
                  A new screen will appear for adding a new transaction.




              5. Select the product purchased from the drop down box (clubs can add their
                  own products by clicking on Products in the left menu).
              6. Select the quantity (optional).
              7. Select whether the product has been delivered (optional).
              8. Add any additional notes in the Notes field (optional).
              9. Click on Update Member Transaction.




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    The new transaction will be added to the member’s Transactions area.




    14 Transactional reporting

    14.1 How to Access and Run Financial Reports in SWM

       1. From the main Association/League menu, select the Reports icon:




       2. You will see that there are three reports specifically built to show financial
          information.




       3. Click on the link to the report you would like to run and select the fields that you
          would like to appear in the report by ticking the boxes next to the field names.
       4. Select any filters that you wish to apply (ie. for transactions between certain dates) to
          the report.
       5. From the ‘Show’ drop down box in the ‘Options’ area, select either Unique Records
          Only or Summary Data.
       6. Click Run Report to generate the report.

    Below is an explanation of the three reports and what each field within the report describes.



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    14.2 The Report Types
    14.2.1 Transaction reports
    These are an “all purpose” suite of reports – most likely to be used to track down a particular
    transaction or for SportingPulse reporting requirements across different levels of a Realm.
    Clients can use these but they’re less useful than the other two from a client point of view
    and have a particular objective.

    Below are the fields available in the report and what they describe:

    Transaction ID: SportingPulse unique transaction identifier

    Product: Product name

    Payment For: Name of member the payment is for

    Amount Due: Amount due to be paid

    Quantity: Quantity purchased

    Manual Receipt Reference: Manual receipt reference if recorded manually by organisation

    Payment Type: Method of payment

    Bank Reference Number: PayPal transaction ID and correlation ID

    Payment Log ID: SportingPulse Payment log identifier (a payment log may be composed of
    many transactions)

    Payment amount (may cover many txns): Total amount of the payment of which this
    transaction was a part

    Transaction Date: Transaction date and time

    Payment Date: Payment date and time

    Transaction Status: Unpaid/Paid

    Transaction Notes: Any notes if they were recorded

    Export Bank File ID: The identifying number of the MassPay run that distributed the funds
    to the associations/clubs

    Club Payment for: The club the payment was made for



    14.2.2 Funds Received Reports
    Specifically used by an organisation to track the funds they have received to their PayPal
    account. This can be filtered by date, and shows the various transactions from which they
    received funds (including those transactions that were generated by a different organisation,
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    but received by the organisation running the report. For example, if a club was selling a
    product and a $10 portion of each sale went to the association, then the association will see
    that $10 in this report as it is funds they have received, regardless of who sold the product).

    Below are the fields available in the report and what they describe:

    Transaction ID:SportingPulse unique transaction identifier

    Product: Product name

    Payment For: Name of member the payment is for

    Payment From: The club or association that generated the payment

    Transaction Amount: The total amount of the original transaction

    Money Received (after fees): Funds actually received to the PayPal account

    Bank Reference Number: PayPal transaction ID and correlation ID

    Payment Log ID: SportingPulse Payment log identifier (a payment log may be composed of
    many transactions)

    Payment Date: Payment date and time

    Export Split Bank File ID: The identifying number of the MassPay run that distributed the
    funds to the associations/clubs

    Date Funds Received: Date and time the funds were deposited to the organisation's PayPal
    account




    14.2.3 Items Sold Reports
    Different to the Funds Received reports, this report shows the sales that were actually made
    by the organisation running the report. This shows sales, not income. For income and
    reconciling their PayPal account, they should use the Funds Received reports.

    Below are the fields available in the report and what they describe:

    Payment Log ID: SportingPulse Payment log identifier (a payment log may be composed of
    many transactions)

    Payment Type: Method of payment

    Bank Reference Number: PayPal transaction ID and correlation ID

    Total Amount Paid: Total amount that was paid when the transaction was completed

    Settlement Date: Date the transaction was completed

    Payment For: Member for whom the payment was made
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    Split Level: Identifies the organisation who was sent the Split Amount as part of the
    payment split ("Fees" refers to SportingPulse)

    Split Amount: The portion of the total that was split to each organisation.


    15 Reporting on Member username and passwords for mail
    merging
    If you are starting up with the Online Registration module and already have members in your
    database, you will most likely want to provide account passwords to your existing members.

    Create Passwords for your Members

    The first step is to create passwords for all your members. To do this go to the main
    Configuration menu and click on Password Management.

    Click here for the Password Management instructions on the support website:
    http://supportwiki.sportingpulse.com/index.php/Password_Management.

    Receive Username and Password Reminder

    The best way to get passwords into the hands of your members is to get them to request a
    password reminder. The password reminder request is located on the registration form login
    screen, so to make it available to your members you will need to add the form to your
    website as explained in step 7.

    From here the member can click on the link to receive their password reminder (circled
    below).




    The member needs to then enter their email address and click on the Send me my
    Username and Password button. The email address must be the same as the one in the
    member’s record in the database.



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    You may wish to use the Communicator module in the Online Member Database to email all
    your members with these instructions.




    The first thing you’ll need to do is run a Member report to get the details for the people you
    want to email, and include the first name, surname, email address, username and password
    fields.

    You’ll also want to filter them by date-of-birth so you include only the records you want to –
    and also any other fields that are relevant.

    From there, it’s quite simple to do a mail merge. These instructions assume you have Office
    2007, but if you have an older version I believe the process is pretty much the same (from
    memory).

       a) Open the Word document (edit it to include the correct form link for that particular
           Association – you can find it by clicking Preview in the Registration Forms page of
           the membership database).
       b) Select Mailings -> Select Recipients -> Use Existing List




       c) Browse to where you’ve saved the Excel document containing the list of players,
           select the file and click Open.
       d) Click OK when you see this screen;




SportingPulse 2010                                                                     39 | P a g e
       e) You can preview the documents by clicking the Preview Results button, and using
            the left- and right-hand arrows to move between documents and check they’re as you
            expected.




       f)   When you’re ready to send, click the Finish & Merge button and choose Send Email
            Messages.




       g) Change the settings as necessary. Don’t forget to enter a Subject line! When you
            click OK the emails will be sent.




    It’s worth bearing in mind that if you’re going to send several hundred emails, it may take a
    little while for them to be sent (I’ve seen it take a number of hours for hundreds of emails), so

SportingPulse 2010                                                                      40 | P a g e
    you may want to send them in batches. It’s best to do a trial run first to see how your
    individual system will cope with sending multiple emails at once.

    Click here to go to the Communicator instructions on the support website:
    http://supportwiki.sportingpulse.com/index.php/Sportzware_Online_Membership#Communic
    ations.

    For members you don’t have an email address for, they will need to create a new
    registration, unless you can get their username and password to them some other way. You
    can then merge their 2 records through duplicate resolution.

    Click here for more information on Duplicate Resolution:
    http://supportwiki.sportingpulse.com/index.php/Sportzware_Online_Membership#Duplicate_
    Resolution.




SportingPulse 2010                                                                     41 | P a g e
    Appendix 1 – AML/CTF Requirements
    How do the new Anti-Money Laundering and Counter-Terrorism Financing laws impact
    PayPal and you?

    New Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws were passed in Australia in
    December 2006 and have been gradually phased in since then. The introduction of the laws are aimed at
    bringing Australia into line with international AML/CTF standards which are designed to combat money
    laundering and terrorism financing, and assist law enforcement to identify criminals.

    The laws impact all financial institutions (including PayPal Australia), as well as other sectors such as the
    gambling sector, real estate agents, jewellers, solicitors, accountants and bullion dealers.

    How is PayPal Australia affected?

    PayPal is required to obtain Proof of Identity documents from certain account holders. This is similar to the 100
    point check banks do when you open a bank account; the difference is that for the majority of customers PayPal
    collects this information only when your account balance reaches a certain level.

    How are PayPal Australia’s customers affected?

    Not all PayPal customers will be impacted, it only affects customers who have signed up on or after 12th
    December 2007.

    For most accounts affected, PayPal is required to authenticate the identity of account holders when the account
    balance reaches A$1,000. However, for some entities PayPal is required to do this as soon as the account is
    opened. PayPal is also required to place a partial limit on your account until the Proof of Identity process has
    been completed.

    For your convenience, PayPal will attempt to authenticate your identity before your account balance reaches
    A$1,000. If we are able to authenticate your identity before your account balance reaches A$1,000 we will not
    need to limit your account. Unfortunately it is not always possible to do this, especially if your account balance
    reaches A$1,000 very quickly.

    To help make this process as easy as possible, please:
    • ensure your account details such as name and address, are correct and up to date; and
    • review the list of required documents below and check that you can provide them. The information on your
    documentation must correspond with the information registered on your PayPal account.

    Being asked to provide Proof of Identity documents does not mean that you are considered to have taken part in
    any illegal activity; it simply means your account has reached the designated balance and your identity needs to
    be authenticated.

    It’s very important to make sure that when you sign up for a PayPal account the correct entity type (e.g.
    individual, company, association) is selected as you may not able to change this easily. If you are unsure of the
    correct entity type, you should consult legal or tax guidance.

    What is the process?

    To make the process easier for our customers PayPal will attempt to authenticate the identity of account holders
    electronically via a third party service provider. This is a safe and secure process; the third party service provider
    will only validate basic information and does not keep your details. If this is successful no action will be required
    on your part.



SportingPulse 2010                                                                                         42 | P a g e
    If we cannot verify your identity electronically we may request you log-in to your PayPal account and securely
    review or update your existing information. We will also ask you to provide certain documents so that we can
    authenticate the details you have supplied on your PayPal account.

    When you log on to your PayPal account you will be directed to the Resolution Centre where you will find
    instructions on how to complete the Proof of Identity process and what documents you need to provide to us.

    Note: Please be on the lookout for emails pretending to be from PayPal and never reply directly to emails asking
    you to respond with passwords or personal information. The safest way is to type “www.paypal.com.au” in your
    browser and log-in as per normal.

    What happens if you do not respond to the request to provide documentation?

    If we have not authenticated your identity by the time your account balance reaches A$1,000, PayPal is legally
    required to place a low restriction on your account. This means you will not be able to make payments, withdraw
    funds or close your account.

    This will remain in place until we are able to authenticate your identity. You will still be able to receive funds into
    your account.

    If you do not respond within 45 days, this restriction will be escalated to a full restriction and you will not be able
    to make payments, withdraw funds or receive funds.

    As soon as you have completed this Proof of Identity process your account can be returned to normal.

    How will you know if you need to provide additional information or documentation?

    We will place an alert on your account and also send you an email.

    What documentation will PayPal be asking for?

    The type of documents will depend on your account type (Personal, Premier or Business) and business or entity
    type, where applicable.



    ^ back to top

    The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian
    Financial Services Licence, number 304962. Please read the Product Disclosure Statement before deciding to sign-up
    for, or use, the PayPal service.




SportingPulse 2010                                                                                           43 | P a g e
    Appendix 2 - Authorisation Letter
                             [Please print on the Association’s letterhead]



                         [To be completed & signed by the Verifying Officer]



    [Insert date]




    PayPal Australia Pty Limited ABN 93 111 195 389 (“PayPal”)

    Locked Bag 10

    Australia Square PO

    Sydney NSW 1215



    Dear Sir(s),



    Authorisation Letter

    [Association’s Name, Unique Identifier if Incorporated Association] (the “Association”)
    hereby authorises the following individual(s) to act for and on behalf of the Association when
    handling all matters related to the operation and management of its PayPal “Business
    account” [insert email address of the PayPal account]:



    [To be completed by the Verifying Officer]

     Individual’s                               Individual’s
     PayPal                                     Business Title/Role
     User ID        Individual’s Full Name(s)   within Association    Individual’s Signature




SportingPulse 2010                                                                             44 | P a g e
    I confirm as the Verifying Officer that I will retain this document for record-keeping purposes.

    In the event that the details above change or I need to add and/or remove individuals, I will
    notify PayPal and provide the relevant details in the above table.

    The Association also hereby confirms that it will indemnify PayPal from any liability
    whatsoever, arising in connection with the provision of this ‘Authorisation Letter’.

    Yours faithfully,




    [Insert name of signatory]

    Verifying Officer

    For and on behalf of

    [Insert Association’s Name and Unique Identifier if Incorporated Association]




SportingPulse 2010                                                                      45 | P a g e
    Appendix 3 - Letter of Appointment of Verifying Officer
                          [Please print on the Association’s letterhead]



     [To be completed & signed by the Office Holder or person with authority appointing
                                   the Verifying Officer]



       [Please note that this cannot be signed by the Verifying Officer to be appointed]



    [Insert date]




    PayPal Australia Pty Limited ABN 93 111 195 389 (“PayPal”)

    Locked Bag 10

    Australia Square PO

    Sydney NSW 1215




    Dear Sir(s),



    Appointment of Verifying Officer



    [Association’s Name, Unique Identifier if Incorporated Association] (the “Association”)
    hereby appoints [Insert Full Name and Position Title] as the Verifying Officer of the
    Association (as set out in Sections 4.11.11 to 4.11.13 of the Anti-Money Laundering and
    Counter Terrorism & Financing Rules), for the purposes of identifying, verifying and
    authorising certain individual(s) to act for and on behalf of the Association when handling all
    matters related to the operation and management of its PayPal business account [insert
    email address of the PayPal account].



SportingPulse 2010                                                                    46 | P a g e
    The Verifying Officer is the primary contact for this account whose details were provided
    upon the sign up of the PayPal account and has the authority to operate and handle all
    matters related to the operation and management of the abovementioned PayPal account.

    The Association also hereby confirms that it will indemnify PayPal from any liability
    whatsoever, arising in connection with the provision of this letter.

    Yours faithfully,




    [Insert name of signatory]

    [Insert position of signatory, for example, Chairperson, Secretary]

    For and on behalf of

    [Insert Association’s Name and Unique Identifier if Incorporated Association]




SportingPulse 2010                                                               47 | P a g e

				
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