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PATMS RFP Appx G Technical Requirements v2.0

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					                                                           Appendix G
                                       Hennepin County Technical Requirements - Cover Sheet




                                       APPENDIX G: Technical Requirements




                         Property Assessment and Tax Management Solution (PATMS)
                                           Request for Proposal
                                          Hennepin County, MN


                        Questions to:
                        Timothy Jorissen
                        Sr. Contract Services Analyst/Buyer
                        Purchasing & Contract Services
                        A-1705 Government Center
                        300 South Sixth Street
                        Minneapolis, MN 55487-0175
                        Timothy.Jorissen@co.hennepin.mn.us

                        Copy to:
                        Mark Perfetti
                        DART Project
                        A624 - Government Center
                        300 South Sixth Street
                        Minneapolis, MN 55487-0060
                        Mark.Perfetti@co.hennepin.mn.us

                    Telephone calls will not be accepted. The closing date for receipt of written questions will be on Friday,
                    February 25, 2011, by 4:00 p.m., CT.




31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                          Page 1 of 10                                                   5/18/2012
                                                                               Appendix G
                                                        Hennepin County Technical Requirements - Instruction Sheet

                                                          APPENDIX G: Technical Requirements

General Instructions:
          In total, these Excel worksheets represent the County's Technical Requirements for a Property Assessment and Tax Management Solution.

          The File Name should be: PATMSapdxG_Proposer Proposal Name_Proposal #_MM/DD/YY.

          Proposers are required to provide their response in columns C, D and E. Column F is optional, unless sub-columns D3 or D4 are checked or if C, D5, D6, or E1 are marked
          'No'.

          For ‘Best of Breed’ providers, please respond to all requirements, indicating with an “N/A” in Sub-column D4 if the requirement is not satisfied by your software product.

          Proposers must follow the instructions below when responding to the columns and sub-columns in Appendix G: Technical Requirements.



Column (A) "Requirement #"
            The cells in this column contain a unique identification number assigned to each requirement.

            PROPOSERS MUST NOT TYPE ANY RESPONSE IN THIS COLUMN.
Column (B) "Requirement Statements"
            The cells in this column contain the actual Requirements. The set of Requirements for a specific process are separated by black shaded cells.

            PROPOSERS MUST NOT TYPE ANY RESPONSE IN THIS COLUMN.


Column (C) "Is support for this Requirement included in your proposal?"
            This column is required to be completed by the Proposer to indicate whether their solution includes the full support of a specific requirement. For each requirement in the
            matrix, the Proposer must mark only one of the following:

              o Choose "No" only if the solution DOES NOT INCLUDE full support of a corresponding requirement in the matrix.
                If 'No' is indicated, provide in column F the reason why the requirement will not be fully supported.

              o Choose "Yes" only if the solution INCLUDES full support of a corresponding requirement.

            PROPOSERS ARE REQUIRED TO TYPE THEIR RESPONSE IN THIS COLUMN FOR EVERY REQUIREMENT. FAILURE TO DO SO MAY RESULT IN THE
            PROPOSAL BEING DEEMED "NON-RESPONSIVE".




      31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                                      Page 2 of 10                                                                      5/18/2012
                                                                             Appendix G
                                                      Hennepin County Technical Requirements - Instruction Sheet

Column (D) "If 'Yes' was selected in Column 3a, then respond to: "How does your solution support this requirement?"
            Column D is required to be completed by the Proposer only if the solution includes the full support of a specific requirement denoted by a "Yes" in column C. Proposers
            must respond to all of the functional areas that your solution addresses.

            - The Proposer responding to the requirement must only input one response per requirement using the drop down list provided. It is mandatory to respond to every
            requirement.
            - Sub-columns: Proposers must mark only one of the Response Types: Delivered, Configured, Modified.
              o Sub-column D1: Delivered = Fully Provided Out of the Box;
              o Sub-column D2: Configured = Provided through Configuration;
              o Sub-column D3: Modified = Provided through a technical modification of the software; or,
              o Sub-column D4: N/A = Not Available;

            - Sub-columns: Proposers must mark if the function is supplied by a Third Party Application and/or if it is In Beta.
              o Sub-column D5: Third Party Application;
              o Sub-column D6: In Beta = Requirement is currently under development. If marked, Proposers are required to estimate the
                              version release and timeframe.

            PROPOSERS ARE REQUIRED TO TYPE THEIR RESPONSE IN THIS COLUMN FOR EACH SUPPORTED REQUIREMENT. FAILURE TO DO SO MAY RESULT
            IN THE PROPOSAL BEING DEEMED "NON-RESPONSIVE"


Column (E) "What is the cost associated with this requirement?"
            Column E is required to be completed for every requirement.
            o Sub-column E1: Proposer must mark Yes or No as to whether the implementation cost of this functionality is included in their cost proposal, Appendix D
            o Sub-column E2: If the requirement is filled by a software modification and/or third-party license, then the Proposer must indicate
                            the total cost to be fully functional and in a production state.

            Special printing instructions: For purposes of evaluation, DO NOT PRINT column E2 when submitting hard copies of your proposal.

            For more information about user licenses, see the Workforce Summary [Appendix O].

            PROPOSERS ARE REQUIRED TO TYPE THEIR RESPONSE IN THIS COLUMN FOR EACH SUPPORTED REQUIREMENT. FAILURE TO DO SO MAY RESULT
            IN THE PROPOSAL BEING DEEMED "NON-RESPONSIVE".




      31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                                    Page 3 of 10                                                                    5/18/2012
                                                                              Appendix G
                                                       Hennepin County Technical Requirements - Instruction Sheet

Column (F) "Brief Comments"
           The cells in this column give Proposer an opportunity to provide more information to clarify their response.* Note that comments are required in the following situations:
           o Column C: If "No" is selected, explain why the solution does not support this requirement;
           o Sub-column D3: Explain the modification needed;
           o Sub-column D5: Indicate the Third-Party Proposer Name, Product Name and Version;
           o Sub-column D6: Indicate status of beta development, estimated production timeframe and version release; and,
           o Sub-column E1: Explain why the cost is not included in the proposed solution.

           * To provide longer explanations, complete spreadsheet Tab 6. Additional Information using the format provided:
               o Column A: Proposers must indicate the requirement number that requires further explanation;
               o Column B: Proposers must carry over the requirement statement to this tab;
               o Column I: Proposers must enter the name of the spreadsheet tab that is the source of the requirement; and,
               o Column J: Proposers can use this column to provide a longer explanation for the requirement response. If attachments are needed, they should be included
                       in Chapter 7 Technical Requirements of the RFP response, using a sub-section labeled " Attachments for Appendix G Technical Requirements".
                       Any such attachments should be ordered by Tab Number and Requirement Number and labeled as per the following example, "Tab 3. System
                       Architecture, Req. # T-GEN198").

           PROPOSERS ARE REQUIRED TO TYPE THEIR RESPONSE IN THIS COLUMN AS INSTRUCTED. FAILURE TO DO SO MAY RESULT IN THE PROPOSAL
           BEING DEEMED "NON-RESPONSIVE".



Column (G) "Priority"
           The cells in this column contain the priority assigned to the Requirements. The priorities should be interpreted as follows:

           “Must” means that a proposer’s response is in jeopardy of being thrown out if a “must” item is not met.
           “Should” has statement of work implications. If a proposer does not meet a “should” item, the statement of work must address how this feature or function will eventually be
           added.
           “Like” means that if the feature or function is available HC may leverage the implementation of it, but it is not critical for HC’s business.

           PROPOSERS MUST NOT TYPE ANY RESPONSE IN THIS COLUMN.

Column (H) "RFP Notes"

           There is no Column H for Appendix G. It is used in only in Appendix F, which has a similar layout and instructions as this appendix.




      31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                                      Page 4 of 10                                                                    5/18/2012
                                                                                                                                        Appendix G
                                                                                                              Hennepin County Technical Requirements - 3. System Architecture


                                                                                                                                                                                        What is the cost associated
                                                                                                                  How does your solution support this requirement?                       with this requirement?
                                                                                 Is support for
                                                                                                                                        (D)                                                          (E)
                                                                                       this
                                                                                  requirement
                                                                                   included in                                                                                      Included in       Total Cost for
                                                                                       your                                                                 Third Party              Proposal      Modification and/or             Brief Comments
 Requirement                                                                        proposal?                    Response (check one 'X')                   Application   In Beta      Cost       Third Party Licenses                    (F)
     No.                      Requirement Statements                                 Yes/No       Delivered        Configured       Modified       N/A        Yes/No      Yes/No     Yes/No                 $            See Instruction Sheet when Providing       Priority
      (A)                              (B)                                              (C)         (D1)              (D2)           (D3)          (D4)        (D5)        (D6)       (E1)                (E2)             Descriptions Longer than 3 lines           (G)
System Architecture - Database
T-GEN198          The system shall be based on a relational database.                                                                                                                                                                                                Must
                  The system database shall support industry standard
T-GEN117                                                                                                                                                                                                                                                             Must
                  interfaces (e.g. ODBC, OLE/DB)
                  The system shall support the ability to configure user
T-GEN217                                                                                                                                                                                                                                                            Should
                  definable table columns and fields.
                  The system shall have an open and completely
T-GEN55           accessible database architecture which supports data                                                                                                                                                                                               Must
                  integration with other Hennepin County systems.
                  The system shall store and retrieve data from a core data
T-GEN64                                                                                                                                                                                                                                                             Should
                  repository. (e.g. structured and non-structured data)

                The system shall provide the ability to identify orphaned
T-GEN42         records (e.g. records that do not have parent values,                                                                                                                                                                                                Like
                etc.).
System Architecture - Application
                The system shall have the ability to operate in the
                following redundancy/failover environments: Dual data
T-GEN88                                                                                                                                                                                                                                                              Must
                centers, multi-processor server with processor failover,
                virtualized environments.
                If a web client is available for internal users, the client
T-GEN56A                                                                                                                                                                                                                                                             Must
                shall be compatible with IE8 and greater.
                The system shall include an API to enable it to interact
T-GEN25                                                                                                                                                                                                                                                             Should
                with other software.
                The system shall support the exchange of structured
T-GEN27                                                                                                                                                                                                                                                             Should
                information between the system and web services.
                If a web client is available for external users, the client
                shall be compatible with the current and last previous
T-GEN56B                                                                                                                                                                                                                                                            Should
                versions of Internet Explorer, Firefox, Google Chrome,
                and Safari Opera.
System Architecture - Import / Export
                The system shall support the import and export of
T-GEN67         common office productivity filetypes. Please list the types                                                                                                                                                                                         Should
                of files supported.
                The system shall have the ability to store and access
T-GEN214        common audio file types. Please list the types of files                                                                                                                                                                                             Should
                supported.
                The system shall have the ability to store and access
T-GEN215        common video file types. Please list the types of files                                                                                                                                                                                             Should
                supported.
                The system shall have the ability to store and access
T-GEN216        common digital photo file types. Please list the types of                                                                                                                                                                                           Should
                files supported.
System Architecture - Disaster Recovery
                The system shall support transaction level auditing for
T-GEN87                                                                                                                                                                                                                                                              Must
                individual and mass transactions.
                  The system shall support the recovery of all committed
T-GEN191          transactions in the event of the following types of failure:                                                                                                                                                                                       Must
                  logical, process, application, or media.

System Architecture - Purge and Archive

                  The system shall accommodate backwards compatibility
T-GEN38                                                                                                                                                                                                                                                              Must
                  with archived data when software upgrades occur.
                  The system shall provide configurable archival and
T-GEN29                                                                                                                                                                                                                                                              Must
                  purge procedures that maintain referential integrity.
T-GEN41           The system shall report all records included in a purge.                                                                                                                                                                                           Must
                  The system shall include the ability to mark records for
T-GEN36                                                                                                                                                                                                                                                              Must
                  archival individually or en masse.



           31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                                                                                     Page 5 of 10                                                                                                    5/18/2012
                                                                                                                                     Appendix G
                                                                                                           Hennepin County Technical Requirements - 3. System Architecture


                                                                                                                                                                                     What is the cost associated
                                                                                                               How does your solution support this requirement?                       with this requirement?
                                                                              Is support for
                                                                                                                                     (D)                                                          (E)
                                                                                    this
                                                                               requirement
                                                                                included in                                                                                      Included in       Total Cost for
                                                                                    your                                                                 Third Party              Proposal      Modification and/or             Brief Comments
 Requirement                                                                     proposal?                    Response (check one 'X')                   Application   In Beta      Cost       Third Party Licenses                    (F)
     No.                         Requirement Statements                           Yes/No       Delivered        Configured       Modified       N/A        Yes/No      Yes/No     Yes/No                 $            See Instruction Sheet when Providing       Priority
     (A)                                     (B)                                     (C)         (D1)              (D2)           (D3)          (D4)        (D5)        (D6)       (E1)                (E2)             Descriptions Longer than 3 lines           (G)
                The system shall archive all system data, data files, and
T-GEN32                                                                                                                                                                                                                                                           Must
                log files, per business rules.
                The system shall allow the administrator to restore
T-GEN37                                                                                                                                                                                                                                                           Must
                archived records (with referential integrity).
                The system's data management functionality shall allow
                for flexible retention scheduling, including built-in
T-GEN57         scheduling and date triggers in order for the system to be                                                                                                                                                                                        Must
                in compliance with applicable Hennepin County retention
                policies.
                The system shall allow users to purge retained reports
T-GEN106                                                                                                                                                                                                                                                          Must
                based on a flexible record retention schedule.
                The system shall validate data integrity before and after a
T-GEN40                                                                                                                                                                                                                                                           Must
                purge - based on defined business rules.
System Architecture - Network
                The system shall allow the user to select an installed
T-GEN83                                                                                                                                                                                                                                                          Should
                printer for on demand printing from a browser session.
                The system shall allow addresses to be passed to a
T-GEN160                                                                                                                                                                                                                                                         Should
                CASS system prior to batch printing.
                The system shall allow the user to define default print
F-GEN102                                                                                                                                                                                                                                                         Should
                locations.
System Architecture - Process Scheduler
T-GEN90           The system shall support a batch scheduling function.                                                                                                                                                                                           Must
                  The system shall allow the user to schedule batch report
T-GEN109          printing/generation at regularly scheduled intervals as                                                                                                                                                                                         Must
                  defined by the user.
                  The system shall allow the user to manage reconciliation
T-GEN97                                                                                                                                                                                                                                                           Must
                  of all exported/imported data.




           31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                                                                                  Page 6 of 10                                                                                                    5/18/2012
                                                                                                                                   Appendix G
                                                                                                           Hennepin County Technical Requirements - 4. Security-Auditing


                                                                                                                                                                                    What is the cost associated
                                                                                                              How does your solution support this requirement?                       with this requirement?
                                                                              Is support for
                                                                                                                                    (D)                                                          (E)
                                                                                    this
                                                                               requirement
                                                                                included in                                                                                     Included in       Total Cost for
                                                                                    your                                                                Third Party              Proposal      Modification and/or             Brief Comments
 Requirement                                                                     proposal?                   Response (check one 'X')                   Application   In Beta      Cost       Third Party Licenses                    (F)
      No.                       Requirement Statements                            Yes/No       Delivered       Configured       Modified       N/A        Yes/No      Yes/No     Yes/No                 $            See Instruction Sheet when Providing       Priority
      (A)                                (B)                                         (C)         (D1)             (D2)           (D3)          (D4)        (D5)        (D6)       (E1)                (E2)             Descriptions Longer than 3 lines           (G)
Security
                 The system shall support secure connection protocols
T-GEN75                                                                                                                                                                                                                                                          Like
                 ensuring all data in motion is protected.
                 The system shall authenticate users at login using the
T-GEN82          County's central Lightweight Directory Access Protocol                                                                                                                                                                                          Must
                 (LDAP) directories.
                 The system shall accept any lengths and formats for user
T-GEN82-b        IDs and passwords allowed by the County's LDAP                                                                                                                                                                                                  Must
                 directories.
                 The system shall be able to receive and display the user
T-GEN82-c                                                                                                                                                                                                                                                        Must
                 name passed from the County's LDAP directories.
                 The system shall support multiple configurable user
T-FLP1                                                                                                                                                                                                                                                           Must
                 roles.
                 The system shall provide management of data editing
T-TIF3                                                                                                                                                                                                                                                           Must
                 rights by user class for system modules and screens.
                 The system shall provide access control by user class for
T-GEN120                                                                                                                                                                                                                                                         Must
                 system modules and screens.
                 The system shall comply with applicable law, including
T-GEN204         but not limited to the Minnesota Government Data                                                                                                                                                                                                Must
                 Practices Act.
                 The system shall not conflict with best practices security
T-GEN205                                                                                                                                                                                                                                                         Must
                 guidelines set forth in ISO/IEC 27002.
                 The system shall comply with Payment Card Industry
T-GEN220                                                                                                                                                                                                                                                         Must
                 (PCI) Standards.
                 The system shall support and integrate with multiple
T-GEN82-e                                                                                                                                                                                                                                                       Should
                 domains and LDAP directories.
                 The system shall provide management of data editing
T-TIF3-b                                                                                                                                                                                                                                                        Should
                 rights by user class at the field level.
                 The system shall provide the ability to manage access to
T-GEN120-b                                                                                                                                                                                                                                                       Must
                 Social Security Numbers by user class.
                 The system shall comply with guidelines of the National
T-GEN221                                                                                                                                                                                                                                                        Should
                 Institute of Standards and Technology, where applicable.
                 The system shall support field masking for secured data
T-GEN122                                                                                                                                                                                                                                                        Should
                 entry.
                 The system shall support security alerts based on user
T-GEN196                                                                                                                                                                                                                                                        Should
                 defined events and system defined deadlines.
T-GEN126         The system shall support security alerts via email.                                                                                                                                                                                            Should
                 The system shall support security alerts via instant/text
T-GEN208                                                                                                                                                                                                                                                        Should
                 messages.
                 The system shall support security alerts via workflow
T-GEN209                                                                                                                                                                                                                                                        Should
                 initiation.
T-HOM6           The system shall support secure data transfer.                                                                                                                                                                                                  Must
                 The system shall use the County's LDAP directories for
T-GEN82-d                                                                                                                                                                                                                                                        Like
                 user role authorization.
                 The system shall enable security by department and user
F-GEN71                                                                                                                                                                                                                                                          Must
                 group.
                 The system shall only allow prior year changes by
F-GEN84                                                                                                                                                                                                                                                          Must
                 authorized users based on business rules.
Auditing
                 The system's database management software shall have
T-GEN123         the capability of recording a system-wide audit trail or                                                                                                                                                                                        Must
                 transaction log.
                 The system shall support user-defined reports on audit
T-GEN124                                                                                                                                                                                                                                                         Must
                 trails.




            31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                                                                                Page 7 of 10                                                                                                    5/18/2012
                                                                                                                                   Appendix G
                                                                                                                Hennepin County Technical Requirements - 5. Usability


                                                                                                                                                                                      What is the cost associated
                                                                                                              How does your solution support this requirement?                         with this requirement?
                                                                                 Is support for
                                                                                                                                    (D)                                                            (E)
                                                                                       this
                                                                                  requirement
                                                                                   included in                                                                                    Included in       Total Cost for
                                                                                       your                                                             Third Party                Proposal      Modification and/or             Brief Comments
 Requirement                                                                        proposal?                 Response (check one 'X')                  Application     In Beta      Cost       Third Party Licenses                    (F)
      No.                        Requirement Statements                              Yes/No       Delivered    Configured       Modified       N/A        Yes/No        Yes/No     Yes/No                 $            See Instruction Sheet when Providing       Priority
       (A)                                 (B)                                          (C)         (D1)          (D2)           (D3)          (D4)        (D5)          (D6)       (E1)                (E2)             Descriptions Longer than 3 lines           (G)
Usability - Graphical User Interface (GUI)
                  The system shall be in compliance with WCAG 1.0
                  Accessibility Checkpoints and the Section 508
T-GEN217          Accessibility Standards Guide to meet requirements set                                                                                                                                                                                          Should
                  forth by the Rehabilitations Act and the Americans with
                  Disabilities Act.
                  The system shall be compatible with JAWS (version 10.0
T-GEN218                                                                                                                                                                                                                                                          Should
                  or later) for Windows screen reading software.
                  The system's GUI shall provide a consistent appearance
T-GEN144                                                                                                                                                                                                                                                           Like
                  for common functions.
                  The system shall allow the user to return from the current
T-GEN147                                                                                                                                                                                                                                                          Should
                  screen or menu to a previous screen or menu.
                  The system shall allow authorized users to perform
T-GEN148          online "drill down" from summary information to                                                                                                                                                                                                 Should
                  supporting detail information where appropriate.
                  The system shall expedite data entry and inquiry by the
T-GEN150                                                                                                                                                                                                                                                           Like
                  use of facilities such as program function keys.
                  The system shall utilize colors and other visual and non-
                  visual aids to facilitate the use of system functions (e.g.,
T-GEN152                                                                                                                                                                                                                                                           Like
                  data entry/section errors are presented in red for easy
                  detection).
                  The system shall support "cut and paste" of text from/to
T-GEN153                                                                                                                                                                                                                                                          Should
                  the Windows clipboard.
                  The system shall allow the user to access other input
T-GEN157          screens and modules without backing out of menus or                                                                                                                                                                                             Should
                  menu paths.
                  The system shall retain data entered on a screen in the
                  session memory so the user can go from one menu
T-GEN159                                                                                                                                                                                                                                                          Should
                  section to another without losing data entered but not
                  submitted.
                  The system shall give the user the ability to work in
T-GEN160                                                                                                                                                                                                                                                          Should
                  multiple screens/windows.
                  The system shall maintain a list of recent values for each
T-GEN161                                                                                                                                                                                                                                                           Like
                  field.
                  The system shall allow the user to perform queries
T-GEN162                                                                                                                                                                                                                                                          Should
                  based on partial field entries.
                  The system shall present and allow updates to all base
T-GEN24                                                                                                                                                                                                                                                           Should
                  property information on one screen.
                  The system shall be compatible with ZoomText (Version
T-GEN219                                                                                                                                                                                                                                                           Like
                  9.18.5 or later) magnification software.
Usability - Data Entry
                  The system shall support the ability to define default field
T-GEN46                                                                                                                                                                                                                                                           Should
                  values for data entry screens.
                  The system shall support the ability to configure formats
                  for data input screens without the need to modify
T-GEN44                                                                                                                                                                                                                                                            Like
                  application source code (e.g. field labels, colors, entry
                  masks).
                  The system shall support the ability to define mandatory
T-GEN45                                                                                                                                                                                                                                                           Should
                  data entry fields.
                  The system shall support automated stamping of free
T-GEN49                                                                                                                                                                                                                                                           Should
                  form comments with the User ID and date/time.
                  The system shall support configuration of a user-defined
T-GEN49-b                                                                                                                                                                                                                                                          Like
                  length for free form comments.
                  The system shall support queries of substrings within
T-GEN49-c                                                                                                                                                                                                                                                         Should
                  free form comments.
T-GEN53           The system shall support UI level field validation.                                                                                                                                                                                              Like
                  The system shall store values for drop down lists and
T-GEN54                                                                                                                                                                                                                                                           Should
                  user-defined parameters in lookup tables.
                  The system shall provide administrative screens for
T-GEN54-b                                                                                                                                                                                                                                                          Like
                  editing values in lookup tables.




            31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                                                                                 Page 8 of 10                                                                                                     5/18/2012
                                                                                                                                   Appendix G
                                                                                                                Hennepin County Technical Requirements - 5. Usability


                                                                                                                                                                                      What is the cost associated
                                                                                                              How does your solution support this requirement?                         with this requirement?
                                                                                 Is support for
                                                                                                                                    (D)                                                            (E)
                                                                                       this
                                                                                  requirement
                                                                                   included in                                                                                    Included in       Total Cost for
                                                                                       your                                                             Third Party                Proposal      Modification and/or             Brief Comments
 Requirement                                                                        proposal?                 Response (check one 'X')                  Application     In Beta      Cost       Third Party Licenses                    (F)
      No.                         Requirement Statements                             Yes/No       Delivered    Configured       Modified       N/A        Yes/No        Yes/No     Yes/No                 $            See Instruction Sheet when Providing       Priority
       (A)                                 (B)                                          (C)         (D1)          (D2)           (D3)          (D4)        (D5)          (D6)       (E1)                (E2)             Descriptions Longer than 3 lines           (G)
Usability - System Help
T-GEN141          The system's help facility shall be context specific.                                                                                                                                                                                           Should

                  The system shall provide the following online help
T-GEN132                                                                                                                                                                                                                                                           Like
                  functionality: Searchable help, field (topic) specific help.
                   The system shall allow administrative users to add
T-GEN134                                                                                                                                                                                                                                                           Like
                   customized help functions.
                   The system shall highlight fields that contain errors for
T-GEN138                                                                                                                                                                                                                                                           Like
                   the end user.
                   The system shall provide configurable help to reflect the
T-GEN142                                                                                                                                                                                                                                                           Like
                   County's configuration of the software.
                   The system shall provide help functions for error
T-GEN60                                                                                                                                                                                                                                                            Like
                   messages.
Usability - Error Handling
                  The system shall display error messages in a consistent
T-GEN59           format across all system modules and shall include                                                                                                                                                                                              Should
                  narrative, non-technical terms.
T-GEN63           The system shall track error statistics by source.                                                                                                                                                                                               Like




            31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                                                                                 Page 9 of 10                                                                                                     5/18/2012
                                                                            Appendix G
                                                   Hennepin County Technical Requirements - Additional Information

Comment   Spreadsheet Tab No.   Requirement No.   Requirement Statements                                             Additional Comments
  No.             (G)                 (A)                  (B)                                                                (H)
    1
    2
    3
    4
    5
    6
    7
    8
    9
   10
   11
   12
   13
   14
   15
   16
   17
   18
   19
   20
   21
   22
   23
   24
   25
   26
   27
   28
   29
   30
   31
   32
   33
   34
   35
   36
   37
   38
   39
   40




     31ea4dba-64a0-4f60-83ff-a027830bfdef.xls                              Page 10 of 10                                                   5/18/2012

				
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