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					                                    A
                          SUMMER TRAINING REPORT

                                         ON

                  “STUDY ON EMPLOYEE WELFARE”

                                         AT

                              “N.T.P.C., KORBA”

              Submitted in partial fulfillment for the award of degree of

                 MASTER OF BUSINESS ADMINISTRATION

                                          Of

         “Chhattisgarh Swami Vivekananda Technical University”

                                     2008-2010

                                     Submitted By:

                                  ALKA SHUKLA

                            M.B.A III, AUG-DEC 2009




                        DEPARTMENT OF MANAGEMENT

         RUNGTA INSTITUTE OF ENGINEERING & TECHNOLOGY

         (Accredited NBA-AICTE, an ISO 9002 Certified Institute)

                    Kohka-Kurud Road, Bhilai-490024, (C.G)




RCET,Bhilai                                                                 1
                                      DECLARATION




I ALKA SHUKLA        student of M.B.A in Rungta College of Engineering and
Technology hereby declares that the project entitled “STUDY ON EMPLOYEE
WELFARE OF NTPC,Korba” is record of original work done by me and the matters
enclosed has not been submitted by anyone else for the award of any other degree
or diploma in university or anywhere else.




DATE :-                                           ALKA SHUKLA

PLACE: - BHILAI
M.B.A III




RCET,Bhilai                                                                        2
                            ACKNOWLEDGEMENT




I would like to pay my sincere gratitude to Mr. Pankaj Arora           Manager (HRD)
human resource development centre, National Thermal Power Corporation who has
permitted me to carry on this golden opportunity to accomplish my project report on
HRD with particular emphasis on “STUDY ON EMPLOYEE WELFARE OF NTPC,
Korba”

Every researcher I pursuit of his/her objective collects enormous empirical debt of
gratitude to other and I am no exception to it. Completing task is never one effort; it
is often result of a valuable contribution of number of individual in direct or indirect
way in shaping success or achieving it. Here I take the opportunity to extend my
sincere gratitude to Mrs. Nadini Anuj Senior Manager (HR), for allowing me to
experience great work environment in their esteemed organization at N.T.P.C. at
Korba.

This acknowledgement is incomplete without giving special thanks to the person who
are directly or indirectly associated with the project.

Last but not the least I‟m pay my deep regard to my parents and gratitude to God,
without whom I was not able to complete this project




                                                                          Alka Shukla



RCET,Bhilai                                                                                3
                                    PREFACE


I am privileged to place before you my best possible efforts in the form of training
report on “STUDY ON EMPLOYEE WELFARE OF NTPC, KORBA”. The project was
assigned to me by Mr. Pankaj Arora Manager (HR) who was my guide during the
summer training.


This project has been very inspiring and educative for me in gaining insight of the
efficiency of employee welfare in the organization which is essential for development
of human resource in an organization.


In November 1975 NTPC was established under the electricity (supply) Act. 1948.


KORBA SUPER THERMAL POWER PROJECT is one of the 23 running project of
power giant national thermal power corporation Ltd. Which is one of the
“NAVRATNAS” in public sector and the largest power utility in the country
contributing one fourth of the total power generation?


NTPC Ltd has over a period of 34 years created various records in operational
excellence and added to an excellent organization development.


This project has been undertaken as a part of my Summer Internship Programme
(SIP) for the fulfillment of the requirement of the curriculum of MBA of CSVTU ,Bhilai.
I hope this report will give some quality input to the management of NTPC ,KORBA
and be helpful for the development of the organization to empower the relation
between the management and employees.


Alka Shukla
MBA III SEM




RCET,Bhilai                                                                               4
              LIST OF CONTENT


CHAPTER NO.   TOPIC                               PAGE NO.


Chapter -1    Introduction

              1.1   Introduction of Employee
                    Welfare
              1.2   Company Profile

              1.3   Objective

              1.4   Hypothesis



Chapter -2    About the Project

              2.1 Concept of Employee Welfare

              2.2 Objective of Employee Welfare

              2.3 Benefits of Employee Welfare

              2.4 From the Employees Desk



Chapter -3    Research Methodology

              3.1   Meaning of Methodology

              3.2   Research Design

              3.3   Collection of data

              3.4   Test applied



Chapter -4    Analysis & Interpretation

              4.1   Data Analysis

RCET,Bhilai                                            5
              4.2 Graphical Presentation



Chapter -5    Findings



Chapter -6    Conclusion

              References

              Annexure




RCET,Bhilai                                6
                CHAPTER-1
              INTRODUCTION




RCET,Bhilai                  7
1.1 Introduction of Employee Welfare :-


Welfare is a convenient term to cover all those aspects of industrial life that
contribute to the general wellbeing of the employees. Welfare helps to keep the
atmosphere of township vibrant and full of life and to improve satisfaction level of the
employees and their family members.


Welfare is a broad term encompassing measures aimed at providing housing,
medical, and schooling, sports, and games, social, cultural and recreational etc.
facilities.


Welfare activities may be grouped under two broad categories:-


    1. STATUTORY WELFARE ACTIVITY
    2. NON- STATUTORY WELFARE ACTIVITY


1.11 STATUTORY WELFARE ACTIVITY


These activities include those activities which are applicable as per FACTORIES
ACT, 1948. For example: canteen, etc.


1.12 NON-STATUTORY WELFARE ACTIVITY


These activities includes those activities which are being laid down by management
of NTPC Ltd., Korba for there employees. For examples: sports council, officers club,
school, BAL bhavan, ladies club, etc. Organizing various events such as republic
day, Independence Day, NTPC raising day, and event management during various
VIP visit.




RCET,Bhilai                                                                                8
1.11 Welfare activities in NTPC:-

      Concerned efforts have been made in National Thermal Power Corporation in
        providing welfare facilities like Housing, Water Supply, Medical Facilities,
       Educational Facilities, Sports and Cultural Activities as well as Community
        Development Activities under the 20 point program, since its formation on
                                       01.01.1986.


 (A)        Medical Facilities
 1.         Hospitals
 2.         Medical Officers
 3.         Dispensaries
 4.         Beds
 (B)        Education Facilities
 1.         Primary, Middle, Higher School
 2.         Central School
 (C)        Other facilities
 1.         Canteen
 2.         Bank Branches
 (E)        Recreation Facilities
 1.         Play Ground
 2.         Stadium
 3.         Children's Parks
 4.         Libraries
 5.         Community Hall
 6.         Gymnasium
 (F)        Club
 1.         Officers




RCET,Bhilai                                                                            9
1.12 HR function in NTPC Korba:-




                                   HR Vision

  "To enable our people to be a family of committed world
                   class professionals."



 1.121 Objective of HR Function:-


      To Place manpower of required quality and in required number in position so
as to ensure fulfillment of company‟s objectives, plans and policies. The department
would forecast on a continuous basis in advance, manpower requirement at various
stages of the construction and operation of company‟s projects, the organization
structure, the type of manpower etc. and plan advance action to meet the above
objective. Through proper recruitment and selection process, the department would
endeavour to attract persons with potential and select those with high degree of
knowledge, skill and caliber.


To formulate design, review and implement suitable pre-employment and post-
employment training and in-company and external management development and
workers development programmes with an individual employee of the company.



RCET,Bhilai                                                                            10
To identify from among the employees of the company persons with potential to rise
to high levels of organizational hierarchy and develop implement suitable systems of
career planning and managerial succession planning.
To create and sustain a favourable employee attitude a view to obtaining maximum
contribution and cooperation of employees in achieving the objectives of the
company through suitable employment, adequate, compensation by way of
wages/salaries, benefits, welfare facilities, suitable motivational schemes, safe
working conditions and job satisfaction.


To develop personnel policies in all areas relevant to the manpower management
and notify the same to the employees with a view to reducing the communication
gap between the management and the employees.


To cultivate and maintain a participative culture through suitable system of managers
participation in decision making and workers participation in management.


To establish and introduce suitable systems of grievance handling for redressal of
employees grievances in the shortest possible time and with the lowest possible
steps.


To encourage healthy and legitimate trade union activities and based on mutual
respect of each others view points and look upon trade unions as the agencies of
communication between the management and workers. To this end, the department
would endeavour to understand the problems of workers through regular dialogues
with the trade unions and aim at solving problems and disputes through mutual
discussions.


To identify key areas of organization development, diagnose the problems, suggest
measures and follow-up the implementation.




RCET,Bhilai                                                                             11
1.122 Organization of HR function


The entire gamut of functions relating to personnel, Administration and Training in
NTPC have been organized under three levels, viz. Corporate, Regional and Project
levels. The responsibilities vary from level to level depending on the tasks assigned,
accountability and implementation criteria. Given in this section is an overview of
these functions and their corresponding scope at different levels.


HR Function at Project Level


The major functions covered by this level are


(a)    Establishment


(b)    Recruitment


(c)    IR & Welfare


(e)    Medical


(f)    Training


(g)    Public Relations


Establishment:


This area covers the personnel activities pertaining to joining, posting & transfers,
confirmation/absorption, promotion & seniority, processing of resignation, retirement
cases pertaining to the non-executive employees of the project apart from the
employee entitlements of all the staff posted in projects as per the policies laid down.
Recruitment:




RCET,Bhilai                                                                                12
This function deals with the various activities pertaining to recruitment of all the non-
executive manpower, Diploma & ITI trainees required for the project as per the
manpower budgets lay down.


IR & Welfare:


This function deals with the implementation of various industrial relations & welfare
policies apart from the day-to-day problem solving and shop floor IR.




Medical:


This function takes care of the medical, public health and hygiene requirements of
the project. These include establishment of specialized medical facilities, in-patient
and out-patient medical care, family planning and other public health drives etc.


Training:


This function looks after the conduct of long duration training programmes under the
Executive/Diploma/ITI      trainee    schemes       apart    from     short-term    skill/
worker/supervisory development programme. The development and maintenance of
workshops, hostels and other training facilities from a part of this function.


Public Relations:


Establishment of constant liaison which spans the various activities relating to the
representation of the organization in various cases in the labour and other courts on
land acquisition, labour dispute cases.




RCET,Bhilai                                                                                  13
   1.2 Company Profile




NTPC, the largest power Company in India, was setup in 1975 to accelerate power
development in the country. It is among the world‟s largest and most efficient power
generation companies. In Forbes list of World‟s 2000 Largest Companies for the year
2007, NTPC occupies 411th place.


NTPC has installed capacity of 29,394 MW. It has 15 coal based power stations (23,395
MW), 7 gas based power stations (3,955 MW) and 4 power stations in Joint Ventures
(1,794 MW). The company has power generating facilities in all major regions of the
country. It plans to be a 75,000 MW company by 2017.


NTPC has gone beyond the thermal power generation. It has diversified into hydro
power, coal mining, power equipment manufacturing, oil & gas exploration, power
trading & distribution. NTPC is now in the entire power value chain and is poised to

RCET,Bhilai                                                                            14
become an Integrated Power Major.


NTPC's share on 31 Mar 2008 in the total installed capacity of the country was 19.1%
and it contributed 28.50% of the total power generation of the country during 2007-08.
NTPC has set new benchmarks for the power industry both in the area of power plant
construction and operations.


With its experience and expertise in the power sector, NTPC is extending consultancy
services to various organizations in the power business. It provides consultancy in the
area of power plant constructions and power generation to companies in India and
abroad.




In November 2004, NTPC came out with its Initial Public Offering (IPO) consisting of
5.25% as fresh issue and 5.25% as offer for sale by Government of India. NTPC thus
became a listed company with Government holding 89.5% of the equity share capital
and rest held by Institutional Investors and Public. The issue was a resounding success.
NTPC is among the largest five companies in India in terms of market capitalization.
Recognizing its excellent performance and vast potential, Government of the India has
identified NTPC as one of the jewels of Public Sector 'Navratnas'- a potential global
giant. Inspired by its glorious past and vibrant present, NTPC is well on its way to



RCET,Bhilai                                                                               15
realize its vision of being "A world class integrated power major, powering India's
growth, with increasing global presence".

    1.3 Objectives:

      1) To know the employee welfare and services of the NTPC.
      2) To create an environment of socialization in the organization for new entrants
          i.e. Executives Trainees.
     3) To know the facilities of employee which are given by the company.
     4) To know also the relationship of employees.
     4) To remove apprehensions and difficulties faced by new entrants in an
        uncharted atmosphere, from his point of view.
     5) To enable the new entrants to assimilate and adapt to the organizational
        culture and environment.



1.4 Hypothesis:-


Hypothesis means a mere assumption or some supposition to be proved or disproved.
But for a researcher hypothesis is a formal question that he intends to resolve. Thus a
hypothesis may be defined as a proposition or a set of proposition set forth as an
explanation for the occurrence of some specified group of phenomena either asserted
merely as a provisional conjecture to guide some investigation or accepted as highly
probable in the light of established facts.
Null hypothesis(µ: H0)


Employees are satisfied to the NTPC.


Alternative Hypothesis (µ: Ha):-


Employees are not satisfied to NTPC.



RCET,Bhilai                                                                           16
              CHAPTER-2
              ABOUT THE
               PROJECT




RCET,Bhilai               17
2.1 Concept of Employee Welfare

Welfare includes anything that is done for the comfort and improvement of employees
and is provided over and above the wages. Welfare helps in keeping the morale and
motivation of the employees high so as to retain the employees for longer duration. The
welfare measures need not be in monetary terms only but in any kind/forms. Employee
welfare includes monitoring of working conditions, creation of industrial harmony
through infrastructure for health, industrial relations and insurance against disease,
accident      and   unemployment      for    the    workers    and     their   families.
Employee welfare entails all those activities of employer which are directed towards
providing the employees with certain facilities and services in addition to wages or
salaries.


2.21 Employees Services




The main functions of employees‟ services are as under




   3. Maintenance and white washing of company quarters at project sites / township


   4. Provide accommodation to outside agencies for housing post office or bank etc.


   5. This section recovers house rent from the employees‟ allotted family
      accommodation in the company‟s township.

RCET,Bhilai                                                                         18
   6. The charges for electricity are recovered at flat monthly rates for various types of
       quarters together with additional charges for air conditioner and geyser, wherever
       installed, from the date of allotment of quarters.


   7. Bus facility for NTPC Employees.


   8. Security for NTPC Township.


   9. Garage allotments


   10. Coordination of pragati club and nucleus club activities


   11. Coordination with Maitri Mahila Samiti


   12. Maintenance of Guest House


   13. Activities related to schools




2.22 Employee Relation:-



This section coordinates with various employees associations in the matter of
employees‟ benefits and policies to coordinate with government agencies like labour
officer, etc.
Following are the ole of employees‟ relation section:-


       Manage organizations overall relation with employee association – executive and
       worker unions.



RCET,Bhilai                                                                            19
      Manage industrial relations – handle union and association meetings and resolve
      employee issues.


      Manage various participative forums like safety committee, township advisory
      council, joint plant level council, shop level council, etc.


      Interact on a formal as well as informal basis with key employee association
      members.


      Identify and address employee needs and concerns.


      Ensuring compliance relating to contract labour as per labour laws in the unit.


      Manage local administration and liaison.


      Coordinate with regional and corporate HR on employee relation issues.


      Coordinate with other HR group at station for efficient delivery of HR services to
      employees.


      Provide inputs to HR policy development during the policy formulation stage.




RCET,Bhilai                                                                             20
2.23 Employees Benefit




This section looks after the various employee advances, employees‟ benefits, facilities,
incentives etc. Its functions are manifold. Few of them are cited below:


      Recruitment of employees in the non executive cadre.


      Employees’ benefits / facilities.


         i.    Leave travel concession to its employees
        ii.    Special disability leave
        iii.   Facilities for higher studies
        iv.    Reimbursement of membership fees for Professional bodies/ Institutes
        v.     Forwarding of application for outside employment
        vi.    Forwarding of application for company‟s sponsored education
               programmes Viz M.Tech. from IIT, Delhi; BS/MS in Power Engineering
               from BITS, Pilani and PGDBM from MDI, Gurgaon.


         Sanction of Merit scholarship to the children of NTPC employee


         Employees Advances

RCET,Bhilai                                                                           21
          i.   House building Advance
         ii.   Personal Computer Advance
        iii.   Furnishing/ Household Item Advance
        iv.    Multipurpose Advance
         v.    Medical Advance


      Incentive Scheme : Sanction of incentives for promoting Small Family Norms


      Terminal / Insurance Benefits: Ensuring insurance of HBA amount sanctioned
      to employees.


      Verification of Character & Antecedent forms and Caste Certificates


      Clearing of probation


      Promotion of employees( Workmen, Supervisor & Executives)


      Adherence to the annual appraisal of the employees ( Workmen,
      Supervisor & Executives)


      Terminal / Insurance Benefits


         i.    Processing and forwarding of claims under Group Insurance Scheme.
        ii.    Processing of application for Temporary and Permanent withdrawal from
               Provident Fund.
       iii.    Forwarding application for the payment of gratuity.
       iv.     Processing application under NTPC Employee‟s Family Economic
               rehabilitation Schemes.




RCET,Bhilai                                                                        22
        v.      Processing of applications for availing Medical Facilities by the retrying
                employee or the spouse of the deceased employee under NTPC,
                contributory schemes for Post Retirement Medical Facilities.
       vi.      Processing of application for the payment under NTPC, Self Contributory
                Superannuation Benefits (PENSION) Scheme.
      vii.      Processing and forwarding of applications for registration.
      viii.     Termination of employees under Service Rules, Conduct Discipline and
                Appeal Rules and Standing Orders.
       ix.      Ensuring the payment and final Settlement to the employees on
                retirement.


2.2 Objective of Employee Welfare:-


Employee welfare has the following objectives:
   1. To provide better life and health to the employee.

   2. To make the employee happy and satisfied

   3. To relieve employee from industrial fatigue and to improve intellectual, cultural
      and material conditions of living of the employees.

The basic features of employee welfare measures are as follows:

   1. Employee welfare includes various facilities, services and amenities provided to
      employees for improving their health, efficiency, economic betterment and social
      status.

   2. Welfare measures are in addition to regular wages and other economic benefits
      available to employees due to legal provisions and collective bargaining

   3. Employee welfare schemes are flexible and ever-changing. New welfare
      measures are added to the existing ones from time to time.



RCET,Bhilai                                                                            23
     4. Welfare measures may be introduced by the employers, government, employees
        or by any social or charitable agency.

     5. The purpose of employee welfare is to bring about the development of the whole
        personality of the employees to make a better workforce.




                  DETAILS OF NTPC REWARD SYSTEM



S.No     Name of the reward                 Level wise         Location wise
                                            applicability      applicability
01       Thank You Slips                    All employees      Unit level
02       Applause                           All employees      Unit level
03       Appreciation Letter                All employees up   Unit level
                                            to E7
04       STAR of the Year                   Non executives     Unit level
05       Employee of the Year               Non executives     Deptt. Level & unit
                                                               level
06       Vidhyut awards                     Non executives     Company level
07       Power EXCEL Awards-                Executives up to   Unit level
         Power Executive Excellence         E6, excluding
         Awards                             HODs
08       PEARL awards-                      All HODs           Region level
         Performance Excellence
         Awards for Regional
         Leadership
09       ACE awards-                        All BUH & GMs      Company level
         Awards for corporate
         excellence
10       Mentors Samman                     All mentors        Unit level

RCET,Bhilai                                                                          24
11     Manveeyata Puraskar   All employees up     Unit level
                             to E7
12     Welcome               New appointees &     Unit level
                             transfer-in
                             employees

13     Farewell              All superannuating   Unit level
                             employees




RCET,Bhilai                                                    25
2.3 Benefits Of Employee Welfare


The very logic behind providing welfare schemes is to create efficient, healthy, loyal and
satisfied labor force for the organization. The purpose of providing such facilities is to
make their work life better and also to raise their standard of living. The important
benefits of welfare measures can be summarized as follows:

      They provide better physical and mental health to employees and thus promote a
      healthy work environment

      Facilities like housing schemes, medical benefits, and education and recreation
      facilities for employees‟ families help in raising their standards of living. This
      makes employees to pay more attention towards work and thus increases their
      productivity.

      Employers get stable labor force by providing welfare facilities. Workers take
      active interest in their jobs and work with a feeling of involvement and
      participation.

      Employee welfare measures increase the productivity of organization and
      promote healthy industrial relations thereby maintaining industrial peace.

      Better performance and higher profits in the organization.


      The social evils prevalent among the employees such as substance abuse, etc
      are reduced to a greater extent by the welfare policies.




RCET,Bhilai                                                                            26
2.4 From The Employees Desk:




      Lack of commitment and freedom


      Need the other services


      Lack of transparency and accountability


      NTPC organizes various training programmes for the all round development of
      the employees


      The steps taken by NTPC for the welfare of employee are not effective


      Exploitation of contract labours


      Innovation & Speed needs to be geared up


      There should be more interaction between employees and management


      Transfer policy is not transparent


      Total quality for excellence needs improvement


RCET,Bhilai                                                                         27
      Self motivation & encouragement through uniform reward system


      Organization should take the accountability of each employee


      Middle management should be involved in policy making


      Trust and respect is only down to up in the organization hierarchy


      Those employees who are illiterate (i.e. W0, W2, W3) are drawing the same
      salary as W8 i.e. those who are well qualified. Pay variation should be
      immediately implemented
      Procedural formalities should be reduced, work should be simplified and
      empower people


      There is need to walk the talk


      Review at regular intervals is necessary


      Strict rules should be applied for implementation and guidance should be given
      from grass root level




RCET,Bhilai                                                                            28
               CHAPTER-3
              RESEARCH OF
              METHODOLOGY




RCET,Bhilai                 29
3.1 Meaning Of Research Methodology

Research methodology is a way to systematically solve the problem.             It may be
understood as a science of studying how research is done scientifically. In it we study
the various steps that are generally adopted by a researcher in studying his research
problem along with the logic behind them. It is necessary for the researcher to know not
only the research method/techniques but also the methodology, they also need to know
which of these methods or techniques, are relevant and which are not, and what they
mean and indicate and why, For example, an architect, who designs a house, has to
consciously evaluate the basis of his decision. i.e. he has to evaluate why and on what
basis he selects particular size, number and location of doors, windows and ventilators,
uses particular materials and not others and the like. Similarly, in research the scientist
has to expose the research decisions to evaluation before they are implemented. He
has to specify very clearly and precisely what decisions be selects and selects them so
that they can be evaluated by others also.
We can say that researcher methodology has many dimensions and research methods
do constitute a part of the research methodology. The scope of research methodology is
wider than that of research methods.
When we talk of research methodology we not only talk of the research methods but
also consider the logic behind the methods we use in the context of our research study
and explain why we are using a particular method or technique and why we are using
others so that research results are capable of being evaluated either by the researcher
himself or by others.


Research in NTPC:-
A combination of survey and observation method has been used for the purpose of
research. Data collection was done through structured questionnaire. 18 questions on
all the welfare of employee both open ended and close ended questions were
administered in bilingual form.




RCET,Bhilai                                                                             30
Questionnaires were collected from 100 employees, which are 10.5% of the total
strength of NTPC, Korba. Around 15% of the respondents on whom questionnaire was
administered were also interviewed one-on-one.


Respondents represent a randomly selected sample and cover all department and
levels. Secondary data for the study was gathered from Magazines ,News Paper .




3.2 Research Design :
A Research is master plan or model for the conduct formal investigation. Once the
formal investigation is decided, the researcher must formulate the plan of the
investigation. A research design is the specification of methods and procedures for
acquiring the information needed for solving the problem. The formal investigation plan
will concentrate on the selection of source of information and the selection of method
and procedures for gathering the data.           Date gathering forms are prepared,
questionnaires are tested sample for investigation is planned. There are three basic
type of research design.
3.21 The basic types of research design are as follow :


  Descriptive Research :
The descriptive study is typically concerned frequency with which some thing occur or
variable very together, Descriptive research includes surveys and fact-finding enquiries
of different kinds. The major purpose of descriptive research is description of the state
of affairs as it exists at present. In social science and business research we quite often
use the term post facto research for descriptive research studies.              The main
characteristic of this method is that the researcher has no control over the variables.
 Casual Research
This type of research is made for finding the cause and effect relationship. We can also
call it as experimental type of research. Empirical studies are today considered to be
the most powerful support possible for a given hypothesis.


RCET,Bhilai                                                                               31
 Exploratory Research
All projects must start with exploratory research.        This is preliminary phase and is
absolutely essential in order to obtain a proper definition of the problem. The main
purpose studies are also termed as formulative problem for more precise investigation
or of developing the working hypotheses from an operational point of view.


3.3Collection of Data :-


3.31 Sources of Data
The task of data collection begins after a research problem has been defined and
research design chalked out. While deciding about the method of data collection to be
used for the study, the two types of data are required.
          1.      Secondary Data
          2.      Primary Data
          3.      SECONDARY DATA
The data referred to those which had gathered for some other purpose and already
available in the firms record and commercial, trade or sources of secondary data.
          1.      Internet
          2.      Published of Secondary Data
          3.      Specialized Libraries
 Primary Data
 The primary data are those which are collected afresh and for the first time, and thus
 happen to be original in character. Primary data to not exist in record and publication.
 the researcher has to gather primary data which is fresh for the specific study, under
taken by him. Collecting primary and secondary data differ since primary data are to be
     originally collected, data the nature of data work is merely that of compilation.




RCET,Bhilai                                                                              32
The various methods to collect primary data are as follows:
      a)      Observation Method
      b)      Survey Approach
      c)      Panel Research
      d)      Experimental Research
      e)      Through Questionnaires
      f)      Through schedule
Survey method including some characteristics
      In surveys research design must be rigid. Surveys are usually appropriate in case
of social and behavioral sciences
      *    Surveys are an example of field research.
      *    Surveys are concerned with hypothesis formulation and testing          the
           analysis of the relationship between non-manipulated variables.
      *    Survey may either be census or sample survey. They may also be classified
           as social surveys, economic surveys or pubic opinion surveys.
      *    Surveys are only concerned with condition or relationship that exist, opinions
           the are held, processes that are going on.


Research instrument:-
1.    Personal interviews
2.    Behavior study
3.    Historical data ie records



Population
NTPC , KORBA




RCET,Bhilai                                                                             33
ABOUT THE SURVEY:
Objective

      To analyse the effectiveness of the employees’ welfare schemes being
      provided to the employees of NTPC Korba.


The survey was carried out in NTPC Korba under the guidance of Mr. Pankaj Arora
,Manager ( HR). As many as 80 employees including workers, supervisors and
executives were covered from all the departments for collecting primary data for the
survey. The objectives of the survey were:


      To examine the employee welfare.


      To analyse the providing service to employee by the company.


      To analyze the effectiveness of existing practice & to inculcate organization
      values amongst employees.


Sampling plan:-
         The personnel of (80) the organization is the sample of the research




RCET,Bhilai                                                                            34
                 CHAPTER-4
                ANALYSIS AND
              INTERPRETATION




RCET,Bhilai                    35
4.1 Data Analysis :-


More than half of the employees are aware of the organizations corporate plan. They
also show adequate respect for the norms relating to workplace discipline but a chunk
of the sample hold an opposite view and are not satisfied about the same. Trainings,
seminars, discussions etc. are organized by NTPC to facilitate on values and ethics but
it is mostly restricted to the executive level. Most of the employees are not interested in
doing new things and coming up with new ideas. They are happy to continue with the
traditional approach. Change is not very easily entertained.


It seems that employees are confused about the commitment of the top management
towards employee well being. There also seems to be disappointment among the
employees regarding transparency and fairness in promotions. Employees feel that their
sincere work goes un-rewarded.


There are so many forums in NTPC, starting from shop floor councils to national
bipartite committee and NEFI to address the issues of employees. Open door policy has
been adopted; where any employee can walk into the office of head of the project, with
his grievances, still a chunk of employees feel that top management is not accessible to
them. It can be inferred from the findings of the survey that there is difference of opinion
regarding mutual trust & respect among the employees. On one hand employees are of
the opinion that they cooperate with each other and promote team working; and on the
other hand they speak ill of each other. It can be inferred that either the employees don‟t
share a trusting relationship or they have a relationship that is only overtly trusting.


Organizational & professional pride has emerged as the most widely practiced core
value in NTPC. Employees relate a self concept with the organization. More than 80%
feel that they would love to start there career with NTPC if they place themselves in the
shoes of a fresh aspirant.



RCET,Bhilai                                                                                36
The most espoused value of NTPC i.e. “customer focus” seems to be ambiguous. It is
evident from the fact that though employees at NTPC feel that commitment made to
them are met, they are not happy with the speed of disposal of the commitments.


Employees feel that bosses lack sensitivity and take away the credit for good work from
their subordinates. This reflects lack of teamwork. More than half of the employees are
of the view that values are good only for moral development, but they don‟t have any
significance when it comes to organization.
There seems to be inconsistency between work attitude and work behavior
prevailing in NTPC. Work attitude is the „feel‟ part of your work. It usually is a
„subconscious‟ transfer of feelings about our approach to work. Do you do things with
pride, passion and belief? People can feel this. On the other hand, work behavior refers
to the „do‟ part of your work. It is the tangible part of the work. It is the action. How you
do your tasks. Are you hard working at work? Do you apply your skills and knowledge or
do you do it lazily. All these can be seen.

A positive work attitude does not necessarily lead to a positive work behavior. Neither
does a positive work behavior indicate positive work attitude.

For e.g. there are colleagues who are extremely positive about a certain project? They
can talk all day about what can be done and should be done. They speak with pride and
they truly believe in the work. But when it comes to the real deal, you see that they do
not work hard at completing their end of the bargain. Yet others work very hard at their
tasks but lack the passion they inject into the work. These tasks are done but are far
from perfection.

When we know the difference between work attitude and work behavior, we can try to
align both of them. Once we align both work attitude and work behavior, the chances of
succeeding as professional and as an individual will increase by many folds.

The work behavior of most of the NTPC employees is commendable, but when it comes
to attitude it is not very favorable. With good work behavior the organization can grow


RCET,Bhilai                                                                                 37
but to sustain and grow it needs to harness 100% potential of the most important asset
i.e. employees. This is possible only if the employees direct their attitude and behavior
in the same direction.




RESEARCH METHODOLOGY


Research Plan


Research Design                        :      Descriptive Research
Data Source                            :      Primary Data
Research Instrument                    :      Questionnaire
Measurement Scale                      :      Liker’s Scale


Sample Plan


Sampling Design                        :      Simple Random Design
Sample Size                            :      80
Sample Location                        :      Korba
Sample Element                         :      Executive        -   20
                                              Supervisor       -   20
                                              Clerical Staff   -   20
                                              Worker           -   20




RCET,Bhilai                                                                             38
                              QUESTIONNAIRE




         1) Does the people are satisfied with the service provided by the
              organization.


                    Yes          No                May be                Can‟t say
                    39           19                 12                    10


              Option                  Respondent               Percent
              Yes                     39                       48.7%
              No                      19                       23.8%
              May be                  12                       15%
              Can‟t Say               10                       12.5%




RCET,Bhilai                                                                          39
         2) Does the employee relation is good with the superior.


                    Yes        No               May be                Can‟t say
                   36          23                 7                      14




              Option                Respondent                Percent
              Yes                   36                        48.7%
              No                    23                        23.8%
              May be                7                         15%
              Can‟t Say             14                        12.5%




RCET,Bhilai                                                                       40
         3) Is NTPC providing better Service than others.


                    Yes         No               May be             Can‟t say
                    49          10                 12                  9


              Option                 Respondent             Percent
              Yes                    49                     48.7%
              No                     10                     23.8%
              May be                 12                     15%
              Can‟t Say              9                      12.5%




RCET,Bhilai                                                                     41
         4) Are the people satisfied with their job.


                    Yes         No                May be                Can‟t say
                    51           11                    13                 5
              Option                  Respondent               Percent
              Yes                     51                       48.7%
              No                      11                       23.8%
              May be                  13                       15%
              Can‟t Say               5                        12.5%




                                                            their job




RCET,Bhilai                                                                         42
         5) Is the employee welfare helps in motivating the employee.


                   Yes        No              May be                Can‟t say
                   56         4                14                     6
              Option               Respondent               Percent
              Yes                  56                       48.7%
              No                   4                        23.8%
              May be               14                       15%
              Can‟t Say            6                        12.5%




RCET,Bhilai                                                                     43
         6) Does the company provide the welfare at all level of organization.


                Yes           No               May be                Can‟t say
                   41         17                9                       13




              Option                Respondent                Percent
              Yes                   41                        48.7%
              No                    17                        23.8%
              May be                9                         15%
              Can‟t Say             13                        12.5%




RCET,Bhilai                                                                      44
           7) Do you think that management is doing right work for employee.


                          Yes          No         May be    Can‟t say          Total


Executives                   8         6            3         3                20
Supervisor                   7         5            4         4                20
Clerical Staff               5         8            4         3                20
 Workers                     6         5              4       5                20


     Option             Respondent          Percent
     Yes                39                  48.7%
     No                 19                  23.8%
     May be             12                  15%
     Can‟t Say          10                  12.5%




RCET,Bhilai                                                                            45
     3.4 Test Applied:- CHI-SQUARE


Category                     Yes        No           May be           Can’t Say         Total


Executive                    8          6            3                3                 20
Supervisor                   7          5            4                4                 20
Clerical Staff               5          8            4                3                 20
Workers                      6          5            4                5                 20
                             26         24           15               15                80




     Solution:-
                   H0 [Null hypothesis=Employees are satisfied]
                   Ha [Alternative Hypothesis=Not satisfied]


     Level of Significance 5%.


     Response          (Observed         (Expected        (Oij-Eij)        (Oij-Eij)2    (Oij-Eij)2/Eij
                       frequency)Oij     Frequency)
                                         Eij
     Yes               26                20               6                36            1.8
     No                24                20               4                16            0.8
     May be            15                20               5                25            1.25
     Can‟t Say         15                20               5                25            1.25
                       80                80                                              5.1




     Oij=Observed Frequency
     Eij=Expected Frequency



     RCET,Bhilai                                                                                    46
Formula of Chi-Square :-

  X2=∑(Oij-Eij)2/Eij




Eij=[26+24+15+15]/4
  =20


X2=∑ (Oij-Eij)2/Eij




Degree of Freedom=(r-1)(c-1)
                       =(4-1)(4-1)
                       =3*3
                       =9


5% level tabulated value=7.81


Note:- Tabulated value of X2 for degree of freedom at 5% level of significance is greater
than calculated value 5.1 , So that Null Hypothesis accepted. Therefore conclude that
employee are satisfied with the provide service by the NTPC.


HYPOTHESIS (I) :-
NULL HYPOTHESIS (µ:Hb):-
Employees are satisfied.
ALTERNATIVE HYPOTHESIS (µ.Ha):-
Employees are not satisfied.




RCET,Bhilai                                                                           47
              CHAPTER-5
              FINDINGS




RCET,Bhilai               48
Findings:-


         1. Company is maintaining good relationship with their employees.
         2. The compensation system is the favourable of             employees of the
              company.
         3. Company is providing good facilities to their employees.
         4. Top level management and functional              level management level
              relationship is maintained.
         5. The employees of NTPC are aware of the existence of the compensation
              procedure.
         6. In leadership parameter managers not show his enthusiastic to share
              knowledge with the subordinate .
         7. There is a big communication problem i.e. managers          can‟t listen the
              views of their subordinate and more over they dominate their discussion.




RCET,Bhilai                                                                          49
              CHAPTER-6




RCET,Bhilai               50
6.1 Conclusion:-



Superficially NTPC seems to be a perfect value driven organization. But foregoing
analysis reveals that there exists confusion and ambiguities on certain issues that
create a sense of fragmentation. If the issues discussed are dealt with properly, a
profound integrated culture can be established. The value survey has thrown up a
plethora of data, which indicates both the strengths of the organization, as well as, the
weak spots. NTPC going forward needs to build on its strengths and also address
issues, which have come out as weak. A concerted effort is needed by each employee
to foster these values in     the organization. This will enable the organization to
strengthen its culture and march towards becoming a value based organization.




RCET,Bhilai                                                                           51
6.2 Recommendation/Suggestions:-

   1. Managers update themselves and pay attention to all competencies as equally
      important.
   2. Managers must take timely feedback after achieving the goal.
   3. Managers must listen to the view of their subordinate carefully so that the
      communication problem can be solved.
   4. There should be proper training and development program for all employee or
      managers.




RCET,Bhilai                                                                   52
6.3 Bibliography & Reference:-

KOTHARI - RESEARCH METHODOLOGY
L.M.PRASAD - ORGANISATIONAL BEHAVIOUR
Subba Rao – HUMAN RESOURCE PLANNING


Web Books:-
www.NTPC.gov
www.HRmarketer.com
www.businesssummaries.com
www.Questia.com/Psychologv
www.eurofound.eur




RCET,Bhilai                             53
                                                         ANNEXURE
                                                       Questionnaire


Personal Details :-
NAME …………………………………………………………………………
AGE....................................................................................................................
QUALIFICATION……………………………………………………………..
PERSONAL NO………………………………………………………………..
AREA WORKING IN………………………………………………………….


Please fill the boxes:-
     1. Do you think that management is doing right work for employee.
                 Yes                     No                      May be                      Can‟t say


     2. Does the people are satisfied with the service provided by the organization.
                  Yes                     No                         May be                           Can‟t say


     3. Does the employee relation is good with the superior.
                 Yes                     No                         May be                           Can‟t say


     4. Is NTPC providing better Service than others.
                 Yes                     No                         May be                           Can‟t say


     5. Are the people satisfied with their job.
                 Yes                     No                         May be                           Can‟t say


     6. Is the employee welfare helps in motivating the employee.
                 Yes                     No                         May be                           Can‟t say


     7. Does the company provide the welfare at all level of organization.
                    Yes                     No                         May be                           Can‟t say

RCET,Bhilai                                                                                                               54

				
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