Geoff Harder University of Alberta Libraries Edmonton, Alberta Canada History Knowledge Common: Created in 2000 as a joint initiative of Learning Services, Library, Computing and Network Services (CNS), Students Union, and FAR (Facilities and Research) funding. …a unique learning hub integrating technology, information, and expertise in order to best strengthen the teaching, research and learning opportunities that occur within the university community. …a focal point on campus where the elements of meeting, collaboration and discovery come together. Facility and Services 130+ workstations 3 printers a scanning station 2 bookable group study/collaboration rooms Laptop area Open 76 hrs/wk with full “help desk” support Summer 2004 Over 150+ new XP workstations ~10 SUN workstations 10 “tadpole” laptops 70+ refurbished Windows workstations 11 meeting rooms accommodating group sizes of 3 to 9 people 50+ laptop ports and full wireless 4 B/W and 1 colour laser printer A “classroom on the fly” consisting of 20+ workstations and an instructors station Staffing Day staff from various system units Reference, Administration, Bibliographic Services Librarian as Manager – 2 year secondment Strength skills transfer back to units Mini-Knowledge Commons popping-up in other units Challenges Different backgrounds, work alone(?) and missing the water cooler Staffing Challenges Training Job Shadowing and one-on-one Success! What is a sustainable and effective plan for developing support materials and meaningful training without a benchmark or common baseline of knowledge (technology, library, CUSTOMER SERVICE)? Efficient means of communication? • Running journal and log • FAQ • One stop shop for schedule and support (no more dog-eared, yellow-stickied, overgrown desk binder!) • Decentralized, peer/collegial support • Comments! • Dated, categorized, archived, and searchable • Easy to use, simple to administer CMS (content management system) with little to no mediation from IT department! Student Staffing Library School students - Huge appeal! Familiar with courseware (WebCT), technology, and library resources! Excellent at promoting the library skills component of KC! Open to fresh ideas! Biggest Challenge Location KC is located in the sublevel (basement) of Cameron Library outside of the gates Marketing of KC as library service rather than a lab is a challenge. How can we integrate or mange service points to maximize resources?
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