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									                                                                            Brian M. Gordon
6505 E Central Ave
#234                                                                                                                                    316-251-1816
Wichita, KS 67206                                                                                                                       briangordon@gmx.com


PROFILE:
Seeking a career in information technology where I can utilize my skills, knowledge and experience in management, security, networking, telecommunications, and operations in a
challenging role. Able to use own initiative and work as part of a team. Proven ability for managing network infrastructure in diverse business environments. An effective communicator
at all levels within an organization.

PROFESSIONAL EXPERIENCE:

IT Network Systems Engineer, Ribbit Business Solutions (August 2011 – January 2012) – Wichita, KS
     Supervised staff members to complete service orders and to maintain service agreements.
     LAN/WAN/WLAN administrator and system administrator for multiple branch offices.
     Installed and managed Mitel IP PBX and VOIP Phones.
     Developed new IT product and service offerings.
     Managed web site, web hosting, domain registration, domain name services, and remote backup services.
     Monitored and maintained Sonicwall firewalls. Configured and customized content filtering rules, anti-spam, application control, IDS, NAT, IPS, and anti-virus.
     Managed and supported mobile devices IPhones, IPads, Androids, and Blackberries. Administrator for Blackberry Enterprise Server.
     Worked with equipment and software vendors to evaluate, compare pricing, and recommend new software and hardware to improve network performance and IT capabilities.
     Performed site surveys and attended sales meetings. Developed custom quotes and supported sales.
     Analyzed, recommend, and proposed information technology products and services solutions to diverse customer base.
     Designed and implemented diverse client server based networks.
     Performed installs, maintenance, and repairs to networks, phone systems, computers, servers, firewalls, switches, access points, and routers.

IT Network Systems Engineer, Terra West Management Services (February 2009 – July 2011) – Las Vegas, NV
     Successfully implemented IT ticket system, streamlined department support and improved customer service.
     Designed and implemented local, wide, wireless, and metropolitan area networks.
     Managed web site and hosting services. Maintenance, content updates, traffic reports, and backups.
     Implemented and managed inbound and outbound email security through Barracuda spam firewall.
     Implemented SSL-VPN solution for remote workers.
     Performed daily, weekly, monthly maintenance on servers and network devices.
     Monitored and maintained Sonicwall firewalls. Configured and customized content filtering rules, anti-spam, application control, IDS, NAT, IPS, and anti-virus.
     Implemented real-time network monitoring systems. Developed related reports and metrics for management.
     Implemented and managed centralized antivirus solution.
     Worked with equipment and software vendors to evaluate, compare pricing, and recommend new software and hardware to improve network performance and IT capabilities.
     Implemented and administrated Blackberry Enterprise Server, and supported mobile devices such as Iphone, Blackberry, Android, and Windows Mobile.
     Performed PC technician items, re-image computers, install and upgrade employee’s computers.
     Directed support staff, established priorities of support related issues, and projects.
     Successfully completed multiple projects to increase network performance, increase network security, and eliminate downtime.
     Worked as lead project manager in complex project of moving all IT infrastructures to new corporate headquarters.

IT Manager, Suburban Graphics, LLC / Super Color Digital, LLC (September 2007 - January 2009) - Las Vegas, NV
     Managed day to day IT operations for a 24/7 digital imaging and graphics printing company.
     Implemented an IT helpdesk system, IT reporting system, asset management system, and network monitoring systems.
     Supported mobile workforce using technologies such as Blackberry, remote workplace, and virtual private networking.
     Performed daily, weekly, monthly maintenance on servers and network devices.
     Monitored network performance, network security, and review and develop related reports and compile reports for upper management.
     Worked with equipment and software vendors to evaluate, compare pricing, and recommend new software and hardware to improve network performance and IT capabilities.
     Supported clients in a mixed environment, Mac and PC. Manage both Windows servers and Mac servers.
     Administrator for Epicor Vantage ERP system in a thin computing environment.
     Directed IT support staff, established priorities of support related issues, and projects.
     Successfully completed multiple projects to increase network performance, increase network security, and eliminate downtime.

IT Operations Manager, Beazer Homes, Inc. (July 2002 - July 2007) - Las Vegas, NV
     Supervised and supported a team of seven division IT field support analysts for the Western Region including Arizona, California, Colorado, Nevada, New Mexico, and Texas which
      supported over 1500 end users in sales, construction and administrative offices.
     Directed IT teams that supported business operations for multiple departments utilizing custom software applications.
     Produced periodic operational reports highlighting recurring faults, asset configuration and usage, resource utilization and performance and systems availability trends.
     Maintained proper IT policies and procedures for Sarbanes Oxley Act.
     Provided software and hardware training for various IT equipment including Blackberries, cell phones, computers, Wyse terminals, firewalls, routers, switches, fax machines,
      copiers, printers, and phone systems.
     Performed project management for roll outs and implementation of new IT infrastructure and processes.
     Ordered computer equipment utilizing corporate ordering procedures, prepared purchase orders, and obtained CFO’s approval insuring compliance with corporate standards and
      recommendations.
     Coordinated with equipment vendors and communications providers to ensure timely hardware and connectivity for division and field offices.
     Revised, developed and documented policies, procedures and processes to improve quality of service provided to users.
     Updated existing trouble ticket case data and interacted with a case tracking system to capture work efforts and problems for trend analysis and resolution.

Regional IT Support Analyst, Beazer Homes, Inc. - Las Vegas, NV
                                                                            Brian M. Gordon
6505 E Central Ave
#234                                                                                                                                     316-251-1816
Wichita, KS 67206                                                                                                                        briangordon@gmx.com

     Supervised five division IT support analysts and provided software and hardware training for various IT systems which includes Blackberries, cell phones, computers, win terminals,
      firewalls, routers, switches, fax machines, copiers, and phone systems.
     Supported and setup of workstations, security systems, phone systems, and network devices in various divisions within our region including Dallas, Houston, Phoenix, Las Vegas,
      Denver, and New Mexico.
     Designed and implemented Wide area networks which involved VPN connectivity for remote offices and temporary division offices.
     Performed project management duties to create IT infrastructure for new division offices and office space build outs for both voice and data.
     Setup, configured and maintained various Cisco routers and firewalls and other remote access equipment.
     Coordinated with equipment vendors and communications providers on a regional level to ensure hardware and connectivity for voice and data.
      Worked with regional and divison CFO’s for obtaining approval for purchasing new equipment and developing annual departmental budgets.

IT Support Analyst, Beazer Homes, Inc – Las Vegas, NV
     Network Administrator and IT Support for computers, security systems, servers, switches, firewalls, phone systems, and network devices for Nevada division.
     Provided training to employees for Beazer Homes custom applications such as the BOSS sales system.
     Designed and implemented wired and wireless networks for remote offices that using different types of VPN and Internet connectivity.
     Coordinated with equipment vendors and communications providers to ensure hardware and connectivity for voice and data systems.
     Provided support and training to other division employees and their IT support analysts in Mountain West Region which included Dallas, Houston, Phoenix, Las Vegas, Denver, and
      New Mexico.

Sr. Network Administrator, Netbooth Corporation, (February 2002 - June 2002) – Las Vegas, NV
     Network Administrator of workstations, servers, switches, and firewalls for internal and external customers.
     Setup and managed web and email hosting for high profile Las Vegas casino web sites.
     Designed and Implemented LAN/WAN solutions which involved Internet connectivity for public terminals for pay per Internet access and video on demand systems.
     Responsible for implementing redundant network technologies for mission critical business systems.
     Decreased downtime and increased network performance by setting up client security and content filtering systems.
     Setup, repaired, and maintained Internet surveillance security equipment with digital video recorders.

Supervisor of Internet Operations, Westelcom Internet, (August 1997 - February 2002) – Plattsburgh, NY
     Responsible for overall operations for Internet service provider business unit during growth from 2,000 to over 32,000 subscribers.
     Supervised a staff of seven people in the network, technical support, call center, and Internet billing departments.
     Designed network infrastructure with fault tolerance and redundancy for the Internet service network.
     Developed and maintained security using access lists, routers, firewalls, and intrusion detection technologies.
     Performed network security audits.
     Monitored and maintained Cisco 7204 router configured BGP routing with redundant links to three Tier 1 backbone providers.
     Monitored and maintained Sonicwall firewalls. Configured and customized content filtering rules, anti-spam, application control, IDS, NAT, IPS, and anti-virus.
     Procured, implemented and maintained networks for five different office locations which included WAN technologies as T1, frame relay, DSL, PRI, DS3, ATM, and VPN
      infrastructure.
     Web site development and maintenance of web sites for the company as well as business customers.
     Developed new product offerings to increase service provider revenues including web accelerator, internet roaming, anti-spam, anti-virus, and web content filtering.
     Performed complex project management on network integration projects and web sites after acquisitions of two ISP competitors.

Sr. Network Administrator, Westelcom Internet, - Plattsburgh, NY
     Network Administrator for workstations, servers, and network devices for 2,000-customer base Internet Service Provider.
     Provided third level technical support for advanced Internet service and remote access customers on a 24/7 basis.
     Maintained and implemented web hosting, mail hosting, and e-commerce solutions for business clients.
     Was responsible for network improvements which increased uptime of servers and provided better quality of service for customers.

Technical Support Level II, Westelcom Internet, - Plattsburgh, NY
     Provided support via phone, voicemail, email, and on-site visits.
     Assisted customers to setup up Internet access and fix software/hardware related connectivity issues for a 500-customer Internet service provider.
     Assisted computer division by fixing computers due viruses and improper Internet connection configurations.

Certifications:
Microsoft Certified Systems Engineer, Microsoft Certified Professional, A+, Network +, Security + Certified Computer Professional, Comdial Key Voice Specialist. MCSE, MCP, Mitel
5000, Mitel LAN/WAN CNP

Skills:
Microsoft Server 2000, 2003,2008, Exchange, Sharepoint, Active Directory, Pen Testing, Visio and all Microsoft Office and systems software, Cisco IOS, Sonicwall, Blackberry Server,
MAC OS, XSERVE, RAID, BGP, TCP/IP, Radius, WCCP, Routing, Vantage, VPN, IDS, IPS, WIFI, Firewalls, LINUX, Nortel BCM, scripting, Apache, Web Proxy, Postfix, Barracuda, Mitel,
MRTG, BIND, NMAP,MYSQL, Microsoft SQL, Blackberry, Spiceworks, Keyscan, KeriSystems, Symantec, Comdial, VoIP, CPanel, and Backup Exec.

Seminars and Training:
Internet World 1998, Networld + Interop 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2009, Hacking Exposed, Microsoft SQL Administration, Microsoft Sharepoint Administration and Mitel
5000 V5.

Education:
Plattsburgh State University of New York (1992 - 1997) - Bachelor of Science

								
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