Created By :-
Mehul Prajapati (080240107061)
Krunal Rana (080240107065)
Maitrey Rajyaguru (080240107063)
This product is to manage a call centre company where we are
suppose to manage its clients.
This is an outbound call centre in which agents of our call
centre will call to the customers.Our project mainly build up on
following three panels:
Admin: Handling of all the branches.
Agent: Fill the form,put the clients in queue who are not
Quality analyst:To prepare daily report, agent wise
report and branchwise report.
The project defines a system in which in a particular city branch
,agent calls to the appropriate client for the car loan according to the
details given by any automobile agency.
In this system ,the agent makes outbound call to the customer
for the car loan and registers the data who are interested or not in
it.if the person is interested for the car purchase loan then it passes
the information to the agent and after that agent passes that
information to the quality analyst.
If the Quality analyst approves the request then it
passes the data to the financer In xml format. This whole
procedure is repeated in different branches of our
system situated in different cities.
Following Modules will be used in this application:
Agent Form Submission:
Agent will collect the information via telephonic conversation
with customer and if customer is interested in taking a loan then
agent will enter the all required data from customer in agent form
and submit the data to the system.
Quality Check Management:
Quality manager will check all the leads generated
by agents and perform the quality check and approve
or decline the lead.
Waiting Queue Management:
Agent will put the lead in the waiting queue and further
quality analyst will check that lead.
Quality analyst will approve or decline all the lead.
Admin: Admin user can access whole system.
Agent: Agent call the customer and fill up the form.
Quality analyst:Quality analyst can approve or
decline the lead.
customer and all users can access the login module.
The agent fills up the form of customer whose lead is
approved by Quality Analyst and registers that customer.
In this module,the approval or declination of
any lead occurs.
Lead Submission in xml:
Approved customer’s database can be possible to export
in xml format to the financer or car seller using the system.
In this module,all branch manager handles their respective
A call center is a centralized office used for the purpose
of receiving and transmitting a large volume of requests by
Outgoing calls for telemarketing, clientele, product
services, and debt collection are also made.
In addition to a call centre, collective handling of letters,
faxes, live chat, and e-mails at one location is known as a
Problem of existing system
This system is mainly works on concept on car loan and it
is possible to make this system in generalized and
customized system like house loan.
By applying several changes in attributes and
constraints of the different modules of this generalized
System ,we can make any loan purchase agency likewise if we
want to create a project on house loan ,we have to simply
change the factors which affects the car loan purchase system.
So the problem of existing system is that any-
one programmer can use this system as its simplified
Proposed Solution of Problems
As the Problem of this system is if the client is interested in
taking loan of big amount and that loan can’t be fulfilled because of
clients’ financial circumstances, then
The Solution of this problem is the agent will pass the call to
the respective higher authority.
Suppose a Problem occurs like when agent calls to the client
and client is busy at that time so client can’t deal with the our
the Solution of this problem is that agent puts the
client’s records in the upcoming schedule of that agent.
Frontend: PHP 5.0
Offline server: WAMP Server
Operating System: Microsoft Windows or Linux
Processers: Intel Pentium IV processor or equivalent or higher
512 MB Ram or Higher
20 GB HDD or Higher
The Following outcomes can be generated by this project:
o We can give proper idea about car loan to our customer regarding to
different cars of several car companies.
o As this project runs over different branches in different cities,we can
prepare statistical and progressive reports or graphical chart to
keep track on progress of particular branch of our system.
o As we expected , the whole reports and progress are examined by
admin panel and branch manager to control the system.
o By analyzing the report of our system , we can analyze
all car companies’ progress and which car
and car company is on top selling in the market.
Still we are in developing phase ,so we have not yet deployed
this project successfully in the market.
After getting the positive or negative impact or feedback of this
application ,we can decide what we can do innovative or creative
on this application by applying appropriate changes .
In future ,if car loan project is qualified as better output ,then
we will re-launch it with additional features like car loan, home
loan & educational loan.
Now we are using only PHP ,for more look & feel ,we
integrate PHP with flash,animation.For security purpose ,
we can use J2EE.
We can help people who are interested in taking car loans
by this web application.
We can also make car loan procedure more easier and
convenient to the people.