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					EAST HAMPSHIRE DISTRICT COUNCIL




PERFORMANCE MANAGEMENT
   INFORMATION REPORT

    QUARTER TWO 2008-09




                             November 2008
2ND QUARTER PERFORMANCE MANAGEMENT INFORMATION 2008/09

CONTENTS

Section A   Introduction                                                       1

Section B   Executive Summary                                                  2

Section C   National Indicators                                                3

Section D   Local Indicators                                                   8

Section E   Progress on Local Area Agreement (LAA) Priority Outcomes           17

            Quarterly progress in conjunction with the LAA priority outcomes

Section F   Customer Service and Satisfaction                                  18

               Corporate customer service indicators
               GovMetric customer experience feedback

Section G   Community Strategy Projects Update                                 19

Section H   Corporate Projects Update                                          20

Section I   Financial Summary                                                  22
Section A

Introduction
INTRODUCTION
This is the performance management report for the second quarter of 2008-09. The information provides the
Officer Leadership Team (OLT) and Councillors with an overview on Council progress. Performance reporting
for the quarter includes updates on:
      National Indicators
      Local Indicators
      Progress on the Local Area Agreement (LAA)
      Customer Service Indicators
      Community Strategy Projects
      Council Strategy Projects
      Financial Summary.
National and Local Indicators
The National Indicator framework requires reporting on a set of statutory targets identified within key themes
under the new Local Area Agreement (LAA). The key themes are:
     Stronger and safer communities
     Children and young people
     Adult health and well being and tackling exclusion
     Local economy and environmental sustainability.
East Hampshire District Council reports annually on 25 of the National Indicators. These fall within the Stronger
and Safer Communities and the Local Economy and Environmental Sustainability key themes. 2008-2009 is
the first year of reporting under this new framework.
Local indicators are also set by council services to be able to measure key local targets relevant to East
Hampshire’s public services and communities. These are not statutory but are selected annually and regularly
reviewed to serve as additional performance standards for services.
This report uses the traffic light system to give an instant overview of progress. The traffic lights indicate:
    Green - to indicate that targets are being met or exceeded
    Amber - to show that although we might not be achieving the target set we are making progress and
       improving performance
    Red - to highlight where we are not meeting targets.
By using the traffic light system, the Officers Leadership Team and Councillors are able to immediately identify
where there are problems. They can use this to help prioritise or re-direct resources as they feel necessary.
Progress on Local Area Agreement (LAA) Priority Actions
Reporting also highlights how the Council is meeting the Priority Outcomes set out in Hampshire’s Local Area
Agreement for 2008-2011. This is a 3 year statutory agreement between government and local authorities. It
lays out a framework of local priorities and outcomes which public service providers in the local area must
deliver. An update is provided on indicators and projects relevant to the priority outcomes and their progress.
Customer Service and Satisfaction
The Council regularly monitors customer service and satisfaction. The quarterly update shows how well the
Council is performing corporately. Satisfaction data for some individual services is provided through the local
indicators section.
Community Strategy Projects Update
The Council’s new Community Strategy commences in 2008 and we will report annually on the community
projects and initiatives set out within the Strategy. Quarterly updates are provided to regularly monitor project
development.
Corporate Projects Update
Updates on key corporate projects and initiatives show progress against our key strategic programmes.
Financial Summary
A summary of the Council’s quarterly spending against the set budgets for each service.

                                                         1
Section B

Executive Summary
EXECUTIVE SUMMARY

We report annually to the Audit Commission on 25 National Indicators (NIs). This is the second quarter and we
continue to develop appropriate ways of monitoring some of the newly introduced indicators. For this quarter
we are able to provide data for 11 National Indicators. Of these 11 NIs, 8 reached or exceeded the target, 2 did
not quite meet the target but is not significantly below, and 1 is under the target.

We are reporting on 53 Local Performance Indicators (LPIs) across services. We currently have second quarter
data for 44 LPIs. Of these 44 LPIs 33 reached or exceeded the target set, 7 did not meet the target but are not
significantly below and 4 are off track.

Planning
Determination of all types of planning applications within the specified time frames, are again exceeding target.
The only planning indicator slightly off target relates to planning appeals allowed.

Revenues and Benefits
NI data remains provisional at this time. Collection figures are now slightly better than the target. The time
taken to process new claims is slightly off target.

Environmental Services
Most indicators are exceeding their target except those relating to food hygiene compliance, health and safety
inspections and the percentage of environmental health service requests resolved in 90 days.

Housing and Property
Both NIs are now exceeding their target. Local indicators are generally achieving target although the number of
empty homes brought into use is off target.

Customer Services
Customer Service Centre local indicators show a significant improvement for this second quarter. Targets are
now being exceeded with the exception of calls being answered within two minutes which is slightly off track.


Summary of Progress on National and Local Indicators for Quarter 2

National Indicators
Progress    Status                        National Indicators
   8        On or exceeding target        155, 156, 180, 157 (a,b &c), 191, 192
   2        Below target but improving    181, 184
   1        Under target                  179
            No data available/target      14, 185, 188, 194, 187, 182, 154, 159, 197,
   14
            data not available            195 (a, b, c & d), 196

Local Indicators
Progress Status                           Local Indicators
                                          Planning, Building Control, Housing & Property, Environmental
   33       On or exceeding target        Health, IT, Facilities, Community, Revenues & Benefits, HR,
                                          Switchboard, Customer Service Centre
                                          Planning, Housing & Property, Environmental Health,
    7       Below target but improving
                                          Community, Customer Service Centre
    4       Under target                  Housing & Property, Environmental Health, IT, Community
            No data available/target      Housing & Property, Environmental Health, Community, Legal
    9
            data not available



                                                         2
Section C

National Indicators
STRONGER AND SAFER COMMUNITIES

COMMUNICATIONS
                                   Performance in 2008/09                              Past       Year End
       Indicator                                                          Target                                     Commentary/Action Taken
                              Q1        Q2       Q3             Q4                    2007/08     Forecast
NI 14 Avoidable contact-                                                                                       This indicator is not being measured
the average number of                                                                                          nationally until Q3. This figure is an
                             N/A        26.7         0          0          N/A          N/A           N/A
customer contacts per                                                                                          initial estimate based on some
resolved request                                                                                               baselining work.


LOCAL ECONOMY AND ENVIRONMENTAL SUSTAINABILITY

CORPORATE
                                   Performance in 2008/09                              Past       Year End
       Indicator                                                          Target                                     Commentary/Action Taken
                              Q1        Q2       Q3             Q4                    2007/08     Forecast
NI 185 CO2 reductions
from local authority
operations
NI 188 Adjusting to
climate change
                          Systems are currently being introduced in order to capture data for these indicators. It is estimated base data will be
NI 194 Level of air
                          available for Q4.
quality- reduction in NOx
and primary PM10
emissions through local
authority’s estate and
operations




                                                                           3
HOUSING AND HOMELESSNESS
                                 Performance in 2008/09                  Past        Year End
       Indicator                                               Target                                Commentary/Action Taken
                           Q1         Q2       Q3         Q4            2007/08      Forecast
NI 155 Affordable                                                                               We have delivered 68 affordable homes
homes delivered (07/08     18         68                                                        to date compared with 17 last year. We
                                                0         0     140        139         140
figures)                   (1)       (17)                                                       are likely to exceed the target for
                                                                                                2008/9.
NI 156 Households                                                                               The number of households in temporary
living in temporary                                                                             accommodation is 101. This potentially
accommodation              116       101        0         0     112        N/A         112      could go up slightly as we have a
                                                                                                number of voids. However, we had
                                                                                                already hit the target for this year.
NI 187 (and LAA target)                                                                         The Environment Centre will be
Tackling fuel poverty-                                                                          providing the necessary data and
people receiving income                                                                         writing the report for EHDC. This work
                           N/A       N/A        0         0     N/A        N/A         N/A
based benefits living in                                                                        has been commissioned.
homes with a low
energy efficiency rating

HOUSING BENEFIT AND COUNCIL TAX
                                 Performance in 2008/09                  Past        Year End
       Indicator                                               Target                                 Commentary/Action Taken
                           Q1         Q2       Q3         Q4            2007/08      Forecast
NI 180 Changes in                                                                               Reporting for this indicator commenced
housing benefit/council                                                                         from June 2008. Performance is
tax entitlement within                                                                          calculated and advised to us by the
the year                                                                                        DWP by comparing data extracts that
                                    1,375
                                                                                                we submit each month. In the absence
                                   changes                                 Not
                                                                                                of any actual performance data for last
                           N/A     (June to     0         0    4,500    previously    4,500
                                                                                                year, the current target has been based
                                   Sept 08)                             measured
                                                                                                on the DWP's estimate of the average
                                                                                                number of changes a caseload such as
                                                                                                ours would be to likely to produce.
                                                                                                Current performance is broadly in line
                                                                                                with this target.




                                                                4
                                         Performance in 2008/09                       Past        Year End
       Indicator                                                          Target                                   Commentary/Action Taken
                             Q1               Q2       Q3         Q4                 2007/08      Forecast
NI 181 Time taken to                                                                                         This combines the previous best value
process housing                                                                                              performance indicators measuring
benefit/council tax                                                                                          average processing times for new
benefit new claims and                                                                                       claims and changes of circumstances.
change events                                                                                                The definition of the latter has been
                                                                                                             significantly widened to include
                                                                                                             additional types of claim reassessment
                           13.1              13.5                                       Not                  not previously counted. The estimated
                           days              days          0.00   0.00   13.4 days   previously   13 days    year to date average processing time is
                         (provisional)     (provisional)                             measured                13.3 days. This is a provisional figure
                                                                                                             because of anomalies within the new
                                                                                                             reporting software being investigated by
                                                                                                             our suppliers, IBS. 13.3 days is made
                                                                                                             up of an average processing time of 21
                                                                                                             days for new claims and 10.8 days for
                                                                                                             change events. Current performance is
                                                                                                             broadly in line with last year's.

ENVIRONMENTAL HEALTH
                                         Performance in 2008/09                       Past        Year End
       Indicator                                                          Target                                   Commentary/Action Taken
                             Q1               Q2       Q3         Q4                 2007/08      Forecast
NI 182 Satisfaction of                                                                                       This is a new indicator and reporting will
business with local      This indicator is monitored on an annual                                            be undertaken annually.
                                                                           N/A          N/A         N/A
authority regulation                        basis
services
NI 184 Food                                                                                                  “Broadly compliant” is based on an
establishments in the                                                                                        official numerical scoring system
area broadly compliant                                                                                       currently used by food law enforcement
with food hygiene law                                                                                        officers to assess food premises which
(%)                                                                                                          pose the greatest risk to consumers. A
                                                                                                             food premises is "broadly compliant" if it
                            N/A             88.80          0.00   0.00     90%          N/A         N/A      scores below a particular level in 3
                                                                                                             areas (hygiene, structure and
                                                                                                             confidence in management). The
                                                                                                             Safe2eat scheme is the main
                                                                                                             mechanism being used to reach the
                                                                                                             target figure. 792 out of 892 premises
                                                                                                             are broadly compliant.
                                                                           5
FINANCE
                                     Performance in 2008/09                          Past     Year End
       Indicator                                                          Target                               Commentary/Action Taken
                              Q1          Q2       Q3           Q4                  2007/08   Forecast
NI 179 Value for Money
– total net value of
ongoing cash-releasing       £48k        £46k
                                                     0           0         £539k     N/A        N/A
gains that have impacted    approx      approx
since the start of the
08/09 financial year

PLANNING
                                     Performance in 2008/09                          Past     Year End
       Indicator                                                          Target                               Commentary/Action Taken
                              Q1          Q2       Q3           Q4                  2007/08   Forecast
NI 154 Net additional                                                                                     This data is provided annually to the
                                                                                              Data not
homes provided             This is an annual indicator with results due in June                           Council through data agreed through
                                                                                     N/A        yet
                           2009                                                                           the Home Builders Federation and
                                                                                              available
                                                                                                          Hampshire County Council.
NI 157(a) Major apps                                                        Local
                            85.00       100.00
determined in 13 weeks                              0.00       0.00        target    84.00                Exceeding target
                           (88.24)      (89.00)
(%) (07/08 figures)                                                         75%
NI 157(b) Minor apps                                                       Local
                            94.00        85.37
determined in 8 weeks                               0.00       0.00        target    90.00                On track
                           (89.38)      (90.00)
(%) (07/08 figures)                                                         85%
NI 157(c) Other apps                                                       Local
                            97.00        95.19
determined in 8 weeks                               0.00       0.00        target    96.00                Exceeding target
                           (95.34)      (96.00)
(%) (07/08 figures)                                                         90%
NI 159 Supply of ready                                                                                    This data is provided annually to the
                                                                                              Data not
to develop housing sites   This is an annual indicator with results due in June                           Council through data agreed between
                                                                                     N/A        yet
                           2009                                                                           the Home Builders Federation and
                                                                                              available
                                                                                                          Hampshire County Council.
NI 197 Improved local                                                                                     This data is provided annually to the
                                                                                              Data not
biodiversity- active                                                                                      Council by the Hampshire Conservation
                           Not possible to monitor on a quarterly basis              N/A        yet
management of local                                                                                       Group.
                                                                                              available
sites




                                                                            6
WASTE AND CLEANLINESS
                                      Performance in 2008/09                         Past       Year End
        Indicator                                                        Target                                  Commentary/Action Taken
                              Q1           Q2       Q3         Q4                   2007/08     Forecast
NI 191 Residual                                                                                             The amount of residual waste collected
household waste per                                                                                         year-to-date has reduced by 280 tonnes
                                                                        485kg per
head                         482.03      477.75    0.00        0.00                  492kg       485kg      compared to 07/08 levels. 80 tonnes of
                                                                         quarter
                                                                                                            this is attributable to reduced levels of
                                                                                                            recycling contamination.
NI 192 Household waste                                                                                      Q2 performance shows steady progress
                             40.20      39.80
recycled and composted                             0.0         0.0        40%        38.50         40       towards the annual target of 40%.
                            (37.49)    (39.05)
(%) (07/08 figures)
NI 195 The proportion of relevant land and highways where
cleanliness is below an acceptable level (%)
                    Litter    5.00       N/A      0.00         0.00      4.00%        3.80        4.00      These indicators are calculated using 3
                 Detritus     2.60        N/A      0.00        0.00      4.00%        4.50        4.00      separate 4-monthly surveys that are
                                                                                                            carried out each year. There has not
                  Graffiti    0.00        N/A      0.00        0.00      1.00%        0.10        1.00      been a survey in Q2 this year.
             Fly-posting      0.00        N/A      0.00        0.00      1.00%        0.20        1.00
NI 196 Improved street                                                                                      This measures performance based on a
and environmental                                                                                           combination of calculating year on year
                                                                                    Grade1      Grade 1
cleanliness – fly tipping                                                                                   change in total incidents of fly-tipping
                                This indicator is monitored on an annual basis        Very        Very
                                                                                                            dealt with compared with year on year
                                                                                    Effective   Effective
                                                                                                            change in enforcements action taken
                                                                                                            against fly-tipping.




                                                                           7
Section D

Local Performance Indicators
Planning
                                         Performance in 2008/09                    Past     Year End
          Indicator                                                      Target                            Commentary/Action Taken
                                 Q1           Q2       Q3         Q4              2007/08   Forecast
Overall applications                                                                                   Exceeding target
                                91.33        91.57
determined in 8 weeks (%)                             0.00        0.00    80%      91.95
                               (90.91)      (91.33)
(07/08 figures)
Land charge searches                                                                                   On track
                                99.00       100.00
completed within 8 days (%)                           0.00        0.00   100%      98.25
                               (95.00)      (98.00)
(07/08 figures)
Tree applications to fell                                                                              Exceeding target
trees the subject of
                                80.65        86.67
preservation orders dealt                             0.00        0.00    80%      N/A
                                (N/A)       (77.97)
within 8 weeks (%) (07/08
figures)
Conservation area                                                                                      9 appraisals have been drafted; 3 are
                                  0            9
appraisals carried out each                           0.00        0.00       8       5                 completed and 6 are for consultation
                                (N/A)         (0)
year (07/08 figures)                                                                                   purposes.
Planning appeals allowed                                                                               There have been some interesting
(%) (07/08 figures)                                                                                    appeal decisions and whilst the
                                20.00        33.33
                                                      0.00        0.00    33%      15.00               number allowed is slightly above
                                (5.56)      (25.00)
                                                                                                       target there appears still to be good
                                                                                                       constancy in decision making.

Building Control
                                         Performance in 2008/09                    Past     Year End
          Indicator                                                      Target                            Commentary/Action Taken
                                 Q1           Q2       Q3         Q4              2007/08   Forecast
Applications vetted within 3                                                                           The holiday period influenced the
weeks (%) (07/08 figures)       84.00        75.00                                                     planed examination performance
                                                        0          0      70%      77.25      70
                               (79.00)      (77.00)                                                    figure, which is lower than Q1, but
                                                                                                       substantially above the target value.
Inspections carried out                                                                                A total of 2,380 site inspections were
within statutory time limits                                                                           carried out by six operational
                                100.00      100.00
e.g. 24 hours for most                                0.00        0.00   100%     100.00      100      surveyors during Q2 all of which were
                               (100.00)    (100.00)
inspections (%) (07/08                                                                                 within the 24 hour notice period.
figures)
Completion certificates                                                                                100% was achieved.
issued within 8 working
                                100.00      100.00
days of satisfactory final                            0.00        0.00   100%     100.00      100
                               (100.00)    (100.00)
inspection (%) (07/08
figures)
                                                                         8
Housing and Property
                                        Performance in 2008/09                    Past        Year End
         Indicator                                                      Target                               Commentary/Action Taken
                                Q1           Q2       Q3         Q4              2007/08      Forecast
Homelessness applications                                                                                We have taken 46 applications
(cumulative) (07/08 figures)    20           46                                                          compared with 51 for the same period
                                                       0          0         80      79          80
                               (28)         (51)                                                         in 07/08. We therefore should
                                                                                                         achieve the target.
Homelessness acceptances                                                                                 We have accepted 23 households as
(cumulative) (07/08 figures)                                                                             homeless compared with 18 for the
                                                                                                         same period in 07/08. We have seen
                                                                                                         more younger, vulnerable people
                                 9           23
                                                       0          0         40      37          40       seeking assistance, including those
                                (8)         (18)
                                                                                                         leaving care. We have commissioned
                                                                                                         more supported lodgings places to try
                                                                                                         and address this as well as liaising
                                                                                                         with social services.
Households in B&B                                                                                        We have had a number of people we
accommodation (07/08                                                                                     have placed in bed and breakfast
                                 3           1                                    Average
figures)                                               0          0         0                    2       where we have been investigating
                                (5)         (1)                                  for year 2
                                                                                                         their case of where they have been
                                                                                                         made intentionally homeless.
Development programme –                                                                                  On track at Q2 to deliver target. We
cumulative completions                                                                                   are forecasting that we will exceed our
(07/08 figures)                                                                                          target this year as developers are
                                18           68
                                                       0          0      140        139         170      bringing forward affordable housing
                                (1)         (17)
                                                                                                         units early. We are also picking up
                                                                                                         additional units as developers try and
                                                                                                         off load market homes.
Voids based on available                                                                                 The 2,850 sq. ft. Unit remains vacant.
floorspace (%) (07/08                                                                                    Also a 6,650 sq. ft. Unit was vacated
figures)                                                                                                 this month and a 4,860 sq. ft. Unit is
                                2.38        2.05
                                                     0.00        0.00    3%        1.81         5.38     expected to be vacated in December.
                               (2.10)      (2.00)
                                                                                                         Revised year end forecast assumes
                                                                                                         all may remain unlet due to the
                                                                                                         recession.




                                                                        9
                                       Performance in 2008/09                    Past     Year End
         Indicator                                                     Target                             Commentary/Action Taken
                               Q1           Q2       Q3         Q4              2007/08   Forecast
Rent arrears over 90 days                                                                            The Aged Debt report at the end of
(£000s) (07/08 figures)                                                                              September showed debts over 90
                                                                                                     days of £29.2K, but adjustments in
                                                                                                     consultation with Financial Services
                                                                                                     reduced the amount to £24.6K. Action
                                                                                                     is being taken, in consultation with the
                              26.70       24.60                                                      Council's Managing Agents and
                                                    0.00        0.00   £25k      5.90      25.00
                              (5.64)      (3.10)                                                     bailiffs, to recover the debts, £8.8K of
                                                                                                     which was received on 17/10/08. The
                                                                                                     balance of £15.8K includes £4.3K that
                                                                                                     may need to be written off as the
                                                                                                     tenant is in administration. The debts
                                                                                                     are covered in part by rent deposits
                                                                                                     held by the Council.
Empty homes brought into                                                                             No empty units were brought back
use or demolished (07/08                                                                             into use in Q2. We are dealing with
figures)                        0           0                                                        some long term empty homes in
                                                    0.00        0.00    20        36        10
                               (16)        (28)                                                      serious disrepair needing
                                                                                                     considerable works before they are
                                                                                                     habitable.
Satisfaction with interview                                                                          There were only 29 completed
for housing options and                                                                              satisfaction forms in the last quarter.
advice (%)                                                                                           This was due to some extent to the
                                                                                                     introduction of Govmetric in the
                              100.00      93.00     0.00        0.00    95%      N/A       95.00
                                                                                                     reception area. Two respondents
                                                                                                     were not totally satisfied with the
                                                                                                     service giving a customer satisfaction
                                                                                                     rating of 93%.
Successful homelessness                                                                              We will hit our target.
prevention cases               73          134      0.00        0.00    250      224        250
(cumulative)
Households satisfied with                                                                            No dissatisfaction with the service
Disabled Facilities Grants    100.00      100.00    0.00        0.00    95%      N/A       95.00     during the first two quarters.
service (%)




                                                                       10
Environmental Health- Pollution, Food, Health & Safety
                                          Performance in 2008/09                    Past     Year End
         Indicator                                                        Target                             Commentary/Action Taken
                                  Q1           Q2       Q3         Q4              2007/08   Forecast
Service requests responded                                                                              On target
                                 89.87        93.49
to within 3 days (%) (07/08                            0.00        0.00    85%      95.85     85.00
                                (97.00)      (97.00)
figures)
Service requests resolved                                                                               A staff shortage in Pollution and
within 90 days (%) (07/08        92.60        93.60                                                     complexity of cases resulted in more
                                                       0.00        0.00    97%      95.70     97.00
figures)                        (96.00)      (97.00)                                                    cases than normal taking time to
                                                                                                        resolve properly.
Satisfaction with general                                                                               Data for Q2 will be available in Q3.
                                 87.00        N/A      0.00        0.00    90%      94.30     90.00
service requests (%)
Satisfaction with overall                                                                               Data for Q2 will be available in Q3.
                                 86.00        N/A      0.00        0.00    80%      87.60     80.00
outcome (%)
Health & safety inspections                                                                             One officer full time in July working on
- cumulative completions                                                                                Jalsa Salana event. Retail
                                   60         76
(07/08 figures)                                          0          0      223      310        223      Enforcement Pilot project also
                                  (44)       (162)
                                                                                                        introduced. Officers also on leave
                                                                                                        during summer months.
Food premises in each
'Safe2eat' food hygiene
category:
          Unsatisfactory (%)      7            5         0          0     <5%       N/A          5
             Satisfactory (%)     73           69        0          0     >70%      N/A         70      On target
               Excellent (%)      20           25        0          0     >25%      N/A         25

Environmental Health- Pest Control
                                          Performance in 2008/09                    Past     Year End
         Indicator                                                        Target                             Commentary/Action Taken
                                  Q1           Q2       Q3         Q4              2007/08   Forecast
Service requests responded                                                                              On target
                                 99.68        99.41
to within 3 days (%) (07/08                            0.00        0.00    95%      99.00     95.00
                                (99.00)      (99.00)
figures)
Service requests resolved                                                                               On target
                                 96.33        97.22
within 90 days (%) (07/08                              0.00        0.00    97%      97.50     97.00
                                (100.00)     (99.00)
figures)
Satisfaction with general                                                                               Data for Q2 will be available in Q3.
                                 89.00        N/A      0.00        0.00    90%      91.60     90.00
service requests (%)
Satisfaction with overall                                                                               Data for Q2 will be available in Q3.
                                 89.00        N/A      0.00        0.00    80%      92.60     80.00
outcome (%)
                                                                          11
IT Services
                                         Performance in 2008/09                         Past       Year End
         Indicator                                                        Target                                   Commentary/Action Taken
                                 Q1           Q2       Q3         Q4                  2007/08      Forecast
Website available 24 hours                                                               not                  On track
                                95.70       99.50      0.00       0.00     95%                      95.00
a day, every day (%)                                                                  available
Intranet availability (%)                                                                                     Major hardware failure on intranet
(07/08 figures)                 100.00      97.20                                                             server for one week during July.
                                                       0.00       0.00     99%          99.90       99.00
                               (100.00)    (100.00)                                                           Uptime for August/September is
                                                                                                              99.90%; performance back on track.

Facilities
                                         Performance in 2008/09                        Past        Year End
         Indicator                                                        Target                                   Commentary/Action Taken
                                 Q1           Q2       Q3         Q4                  2007/08      Forecast
Penns Place maintenance                                                                                       Heavily involved in office moves and
jobs completed in 5 days        90.98        91.04                                                            Butserfest. This led to many requests
                                                       0.00       0.00     90%          93.64       90.00
(%) (07/08 figures)            (92.51)      (95.47)                                                           not being logged but workload
                                                                                                              needed.

Community
                                         Performance in 2008/09                        Past        Year End
         Indicator                                                        Target                                   Commentary/Action Taken
                                 Q1           Q2       Q3         Q4                  2007/08      Forecast
Tourism enquiries through                                                                                     This is a new baseline year for the
Tourist Information Centres                                                             Total                 new visitor information service, hub
                                8,894       7,230       0          0       7,904                    29,500
                                                                                       46,509                 and spoke model with single
                                                                                                              networked TIC.
Tourism enquiries through                                                                                     Target to be set at end of 08/09 when
                                9,547       11,226      0          0        N/A          N/A        40,000
website                                                                                                       website has been active for a full year.
Alton Sports Centre usage                                                                            2.0%     1.7% above Q2 target (2,748 visits).
                                80,564     167,056                                     Total
(cumulative) (07/08 figures)                            0          0     164,308                    above
                               (81,434)    (161,222)                                  327,410
                                                                                                    target
Taro Leisure Centre usage                                                                            22%      21.5% above Q2 target (45,931
                               125,748     259,281                                     Total
(cumulative) (07/08 figures)                            0          0     213,350                    above     visits).
                               (107,193)   (207,824)                                  404,000
                                                                                                    target
Mill Chase Leisure Centre                                                                            2.0%     1.6% above Q2 target (1,385 visits).
                                47,015      88,005                                     Total
usage (cumulative) (07/08                               0          0      86,620                    above
                               (45,930)    (87,834)                                   216,831
figures)                                                                                            target
Leisure Centre customer          4.74        4.68                                                             Above target
                                                       0.00       0.00   4 out of 6   4 out of 6     N/A
satisfaction (07/08 figures)    (4.77)      (4.76)

                                                                          12
                                       Performance in 2008/09                  Past     Year End
        Indicator                                                    Target                             Commentary/Action Taken
                               Q1           Q2       Q3         Q4            2007/08   Forecast
East Hampshire Leisure                                                                             Alton is the only centre above last
                              727          659                                Average
Card average membership                               0         0     N/A                 N/A      year’s Q2 average and this year’s Q2
                             (683)        (704)                                 689
(07/08 figures)                                                                                    average.

Legal Services
                                       Performance in 2008/09                  Past     Year End
        Indicator                                                    Target                             Commentary/Action Taken
                               Q1           Q2       Q3         Q4            2007/08   Forecast
Local investigations
completed within 6 months
                               0            0         0         0    100%      N/A        N/A
of the original complaints
(%)
Local hearings taken place
within 3 months of the
                               0            0         0         0    100%      N/A        N/A
investigation being
completed (%)
Quarterly returns required                                                                         On target
by the Standards Board         1            1         0         0         2    N/A        N/A
(cumulative)

Revenues and Benefits
                                            Performance in 2008-09             Past     Year End
        Indicator                                                                                       Commentary/Action Taken
                               Q1           Q2      Q3        Q4     Target   2007/08   Forecast
Council tax collected                                                                              Collection is slightly above the target
                              30.81        59.48
cumulative (%) (07/08                                 0         0    99.10%   99.14%    99.10%     rate of 59.36% at the end of Q2.
                             (31.05)      (59.38)
figures)
Non-domestic rates                                                                                 Collection is slightly above the target
collected cumulative (%)      35.66        62.89                                                   rate of 62.65% at the end of Q2.
                                                      0         0    99.20%   99.21%    99.20%
(07/08 figures)              (36.54)      (62.53)




                                                                     13
Human Resources
                                               Performance in 2008/09                           Past       Year End
         Indicator                                                                                                         Commentary/Action Taken
                                   Q1          Q2      Q3        Q4             Target         2007/08     Forecast
Working days lost per FTE                                                                                             Although up slightly on last quarter,
due to sickness                    1.48       1.76                          7.50 days                                 currently on track to better the target
                                                        0.00       0.00                         9.02         7.00
(cumulative) (07/08 figures)      (2.19)     (4.33)                          per FTE                                  set.
Staff Turnover (cumulative                                                                                            Continuing on track.
%) (07/08 figures)                 2.97       4.25
                                                        0.00       0.00          15%            17.34        14.00
                                  (3.28)     (9.11)



OMBUDSMAN COMPLAINTS
                     Number of             Number outside   Number of no         Number where no         Number of         Ombudsman’s         Local
                     complaints            jurisdiction     maladministration    decision made yet       premature         Discretion          Settlement
                     received                                                                            complaints
Q1                           7                    1                 1                     3                      2                  0                 0
(07/08 figures)             (4)                  (0)               (1)                   (3)                    (0)                (0)               (0)
Q2                           1                    0                 0                     1                      0                  0                 0
(07/08 figures)             (1)                  (0)               (0)                   (0)                    (0)                (0)               (1)




                                                                                14
Customer Services

Switchboard
                                          Performance in 2008/09             Past     Year End
        Indicator                                                                                    Commentary/Action Taken
                                Q1        Q2      Q3        Q4     Target   2007/08   Forecast
Telephone calls missed                                                                           On track
(%) (07/08 figures)             0.2       0.2
                                                    0        0     <0.5%      0.2       0.2
                               (0.2)     (0.2)

Telephone calls answered                                                                         On track
within 30 seconds (%)           94        95
                                                    0        0      90%       94        94
(07/08 figures)                (94)      (93)


Customer Service Centre
                                          Performance in 2008/09             Past     Year End
        Indicator                                                                                    Commentary/Action Taken
                                Q1        Q2      Q3        Q4     Target   2007/08   Forecast
Telephone calls missed                                                                           On track. Management action
(%) (07/08 figures)                                                                              reported to previous Committee
                                18         7
                                                    0        0      10%       19        10       meetings has taken effect as
                              (26.00)   (21.00)
                                                                                                 expected.

Telephone calls answered                                                                         On track
within 30 seconds (%)           53        73
                                                    0        0      66%       49        66
(07/08 figures)               (37.00)   (41.00)
Telephone calls answered                                                                         Nearly on track.
within 2 minutes (%) (07/08     74        89
                                                    0        0      90%       68        90
figures)                       (58)      (61)




                                                                   15
Staffing Monitor Quarter Two 2008/09

                                       Staffing Information - Full Time Equivalents (FTEs)                                        Sickness Absence - FTEs
                                                                                                                    Working                % of                     Working
                                                      No. of                                                                     Days                %       %
                 Original    Qtr End                                                                                  days                working                     days
                                       Variance     Vacancies         Starters           Leavers     % Turnover                 lost in             Long    Short
                 Budget     Employed                                                                                available              days                     lost per
                                                     Raised                                                                       Qtr               Term    Term
                                                                                                                     in Qtr                 lost                      FTE
                                                   Qtr    Cum       Qtr     Cum      Qtr      Cum    Qtr    Cum
Overall          294.13      286.64     -7.49                                                                       18631.60    504.82     2.71     22.94   77.06    1.76
                                                   20       40     12.6    21.78    11.20    18.20   4.26   7.22
Position

Comms &
                  32.27      33.94       1.67     5.00    10.00     2.5     3.54    1.90      1.90   8.54   8.54    2206.10     67.71      3.07     0.00    100      1.99
Policy
Community
                  19.41      19.31      -0.10     1.00     2.00      1       1      1.00      2.00   5.18   10.36   1255.15     28.00      2.23     0.00    100      1.45
Services
Democratic
                  20.26      19.67      -0.59     1.00     1.00      0      0.54    0.00      0.00   0.00   0.00    1278.55     66.60      5.21     94.59   5.41     3.39
Services
Environmental
                  47.49      45.64      -1.85     1.00     4.00    2.42     3.42    0.30      0.30   0.66   1.75    2966.60     81.28      2.74     16.98   83.02    1.78
Services
Executive         6.72        9.58       2.86     0.00     0.00      0       0      0.00      0.00   0.00   0.00     622.70      5.60      0.90     0.00    100      0.58
Facilities
                  11.25      10.69      -0.56     0.00     0.00      0       1      0.00      0.00   0.00   0.00     694.85     17.00      2.45     0.00    100      1.59
Management
Financial
                  12.87      11.23      -1.64     3.00     3.00      0       0      1.00      1.00   8.90   17.81    729.95     31.51      4.32     0.00    100      2.81
Services
Housing &
Property          16.76      19.21       2.45     2.00     5.00      0      1.6     0.00      2.00   0.00   10.41   1248.65      4.00      0.32     0.00    100      0.21
Services
Human
                  4.94        4.94       0.00     0.00     0.00      0       1      0.00      0.00   0.00   0.00     321.10      1.50      0.47     0.00    100      0.30
Resources
IT Services       11.00      10.00      -1.00     0.00     0.00      0       0      0.00      0.00   0.00   0.00     650.00      7.00      1.08     0.00    100      0.70
Legal Services     6.41       8.41       2.00     2.00     2.00      1       1      0.00      0.00   0.00   0.00     546.65     21.50      3.93     0.00    100      2.56
Planning
                  64.86      57.45      -7.41     2.00     8.00      4       6      5.00      9.00   8.70   15.67   3734.25     56.83      1.52     0.00    100      0.99
Services
Revenues and
                  39.89      36.57      -3.32     3.00     5.00    1.68     2.68    2.00      2.00   5.47   5.47    2377.05     116.29     4.89     33.54   66.46    3.18
Benefits




                                                                                    16
Section E

Progress on LAA Priority
Outcomes
Hampshire County Council under the Local Area Agreement (LAA) framework has adopted 8 priority
outcomes effective from April 2008 and under the 3 year agreement with government last until April
2010. As well as reporting on its selected National Indicators East Hampshire District Council is
responsible for ensuring performance contributes to the key priorities set out in the Hampshire LAA.

The current LAA framework consists of the following priority outcomes which need to be worked
towards by all local authorities in the region:

      Priority A- Improve the life chances of children and young people
      Priority B- Deliver first class support for businesses, promote skills and workforce development
       and address barriers to employment
      Priority C- Improve the coordination of transport and access to services across the County
      Priority D- Improve access to housing and accommodation
      Priority E- Tackle crime and anti-social behaviour recognising the harm of drug and alcohol
       misuse
      Priority F- Promote and improve the health and well-being of people in Hampshire
      Priority G- Use material resources more efficiently
      Priority H- Empower local people to have greater voice and influence over decision making and
       delivery of service
EHDC Actions against LAA priorities in Q2 2008/09

Priority                        EHDC Link            Q2 Actions/Update
Improve life chances of         Community            See section G for update on Youth Meeting Places
children and young people       Projects             project and section H for Youth Action Plan.
Deliver 1st class support for   Community            See section G for details of the Small Business
businesses, promote skills      Projects             Support in the Alton area project.
and workforce development
and address barriers to
employment
Improve the coordination of     N/A for EHDC NI’s    N/A
transport and access to
services across the County
Improve access to housing       NI 155 Number of     Target for 08/09 is 140. Q2 actual is on track with
and accommodation               affordable housing   68.
                                delivered (gross)

                                NI 187 Tackling      We are not able to monitor this indicator at this time.
                                fuel poverty
Tackle crime and anti-social    Community Team-      N/A
behaviour recognising the       Safer
harm of drug and alcohol        Neighbourhoods
misuse                          Scheme update on
                                actions
Promote and improve the         Community            See section G for updates on Community Projects
health and well-being of        Projects             on Sports Facilities in Petersfield and Active
people in Hampshire                                  Referral.

                                Leisure Centre       Overall, usage at leisure centres is above target for
                                usage                Q2.
Environment – use material      NI 192 Household     Q2 shows steady progress at 39.8%, towards the
resources more efficiently      waste recycled and   annual target of 40%.
                                composted

                                NI188 Planning to    We are not able to monitor this indicator at this time.
                                adapt to climate
                                change
Empower local people to         Consultation by      Currently Housing, Community and Communications
have greater voice and          services             are consulting with their customers about service
influence over decision                              delivery.
making and delivery of          Community Forums     In September 2008 we are consulting with a sample
service                                              of residents via the ‘Place Survey’ to help us monitor
                                                     Customer Satisfaction National Indicators.




                                                       17
Section F

Customer Service and
Satisfaction
Corporate Customer Service Local Performance Indicator Results

                                            Performance in 2008/09                        Past       Year End
         Indicator                                                                                                  Commentary/Action Taken
                                 Q1         Q2      Q3        Q4              Target     2007/08     Forecast
Telephone calls missed
corporately (%) (07/08           0.3        0.2
                                                        0          0           <1%         0.2          0.3      On track
figures)                        (0.3)      (0.2)

Telephone calls answered
within 3 rings/ 9 secs            85         84
                                                        0          0           80%         83           85       On track
corporately (%) (07/08           (86)       (74)
figures)
Customer comments
responded to in 10 days           91         88
                                                        0          0           90%         87           90       Nearly on track.
(%) (07/08 figures)              (88)       (86)
Complaints received (07/08                                                                                       This rise is being analysed and
figures)                                                                                                         will be reported to the new
                                  39         60                                                                  Communications Programme
                                                        0          0          40/qtr      43/qtr        160
                                 (41)       (46)                                                                 Board and Officer Leadership
                                                                                                                 Team (OLT). Complaints seem
                                                                                                                 spread across services.
Complaints completed in
10 days (%) (07/08 figures)       82         77
                                                        0          0           85%         79           85       As above
                                 (76)       (78)
FOI requests not
completed in 20 day               1          0
                                                        0          0           0/qtr        0            1       On track
statutory deadline (07/08        (0)        (0)
figures)
FOI appeals upheld by
Information Commission            0          0
                                                        0          0           0/qtr        1            0       On track
(07/08 figures)                  (0)        (1)


GovMetric
GovMetric is a customer feedback system that we are trying out. It aims to capture customer feedback and satisfaction ratings at their point of
contact with us. We ask them how they rated the service they have just received, and, if they were unhappy, why. We also ask them whether we get
the service right first time. Customers can use the touch screen panel in reception and the system has also been added to all our webpages and a
phone version is being tested by the CSC and some other services. Initial results will be available in quarter 3 and will show us which parts of our
service delivery could be improved from the customers point of view.




                                                                         18
Section G

Community Strategy Projects
Update
Community Strategy Projects Update                 Quarter 2 2008-09
Project/Action                       On/Off T rack    Comment on Progress
1. Whitehill & Bordon Opportunity        N/A          See Corporate Strategy Projects updates
                                       On track       A well attended meeting hosted by The
2. Youth Meeting Places
                                                      Petersfield Society with several groups
                                                      represented set in motion a planning group for a
                                                      Youth Centre for Petersfield.
                                       On track       1,200 children took part in the Rural Areas Play
3. Rural Area Play Project
                                                      Project during the summer holidays – over
                                                      double the number of attendees last summer.
                                                      The scheme ran alongside the Get Activ8'd
                                                      programme and together they attracted a total
                                                      of 1,600 children.
4. Healthy Schools Support               N/A          Training materials now completed. Work is
                                                      ongoing to set up a course to train people to
                                                      deliver and support the activity leader training.
5. East Hampshire Access Awards       Completed       Successfully completed in Qtr 1 07/08.
                                        N/A
6. Festival for Young People
7. Opening Doors to Volunteering      Completed       Successfully completed in Qtr 1 07/08.
                                       On track       Active Referral launched in October 2008, the
8. Active Referral
                                                      scheme started with a 12 week programme of
                                                      physical activity assessment, education,
                                                      programme development and monitoring.
                                                      Patients were referred from the Rowlands
                                                      Castle Surgery.
                                       On track       The Petersfield School hope to hear in
9. Development of Sports
                                                      November 08 about the decision of the Dept of
Facilities in Petersfield
                                                      Ed, having addressed some initial feedback
                                                      from officers dealing with the case.
10. Merchistoun Hall Community         On track       Trustees now considering revised designs for
Centre                                                new build at rear to support future funding
                                                      applications. HCYCP now finalising a business
                                                      plan for similar ends.
11a. Graduate and college-leaver                      This project needs further development and has
recruitment by Alton based             Removed        been removed from the action plan.
companies.
11b. Assessing the availability of     Off track      In the absence of any specific ‘ward level’ data
Housing for Young People                              from the ‘Housing Market Assessment’ having
                                                      being received there has been no further
                                                      progress in this quarter.
11c. Small business support            On track       Nothing further to report in this quarter.
services in the Alton area
11d. Regeneration of the Alton         On track
                                                      The Stakeholder Working Group will meet to
Station area
                                                      discuss ways forward to the development of a
                                                      Master Plan and associated costs.
                                                      ATP is working towards a major Public
                                                      Involvement exercise on the nature of
                                                      regeneration appropriate for the Station
                                                      Approach, within the context of further public
                                                      involvement in the Core Strategy for Alton. This
                                                      is expected to take place in Feb09.
12. Rural Towns Signage                On track       Nothing further to report in this quarter.
                                                     19
Section H

Corporate Projects Update
Corporate Projects Progress for Quarter Two

      Key Project                April- June 2008              July- September 2008              October- December 2008            January- March 2009
Local Development         Issues and options papers         Results of public consultation      Report to Development Policy   Preferred options published
Framework                 out to public consultation.       being analysed and will be          Panel on the preferred         early in the new year.
Contact: Daryl Phillips                                     put onto the website.               options.
Ex. 4235
Whitehill and Bordon      Masterplanning tender             Public Meeting held for             Masterplanners public
Regeneration              process took place. DCLG          residents in Whitehill Bordon       consultation. CLG public
Programme                 Challenge Panel preparation       and surrounding areas.              consultation.
Contact: Daphne           and attendance. Meetings          Appointment of
Gardner                   with Price Waterhouse             Masterplanners. Supporting
Ex. 4005                  Coopers and Scott Wilson          bid documents to CLG.
                          consultants to CLG re:            Meeting CLG Challenge
                          sustainability appraisal.         Panel. Executive Group
                                                            meeting held. Policy Advisory
                                                            Groups meeting held.
                                                            Caroline Flint visit to Whitehill
                                                            Bordon.
Social                    Social Justice Board updated
Inclusion/Equality        on the equality and Diversity
Standard for Local        action plan. Impact
Government                assessment training
Contact: Jo Gabell        completed and training for all
Ex. 4068                  staff on awareness of the
                          issues facing our customers
                          is to be delivered by the end
                          of this year. Social Justice
                          Board to receive first sieve of
                          impact assessments by end
                          of calendar year.
Social Justice            Mapping exercise completed        New Action Plan 2008-2011
Contact: Julia Potter     – analysis work now started.      drafted and out to
Ex. 4376 or Tracey        Work on a new action plan         consultation.
Howard Ex. 4347           has also started.                 Winter Warmth roadshows
                                                            will take place in November.




                                                                                     20
      Key Project               April- June 2008            July- September 2008         October- December 2008   January- March 2009
Waste to Resources      The WRAP was reviewed and        The WRAP 2008-2011 was
Action Plan (WRAP)      updated and the Protecting       considered and approved by
Contact: Gill Kneller   the Environment Panel            Cabinet on 9th July.
Ex. 4331                consulted on the new
                        priorities. The targets have     Developed and implemented
                        been updated in line with the    a communication plan aimed
                        national Waste Strategy 2007     at maximising uptake of the
                        and the revised Project          garden waste service.
                        Integra action plan.
                                                         Agreed a bag for life scheme
                                                         with traders in Bordon and
                                                         Whitehill to be implemented
                                                         by x-mas.

                                                         Held public focus group to
                                                         develop a new scheme to
                                                         reduce contamination in
                                                         recycling bins.

                                                         One food digester trial ended
                                                         in August and data now being
                                                         analysed.

                                                         Roadshows underway to
                                                         promote Recycling.

                                                         Promotional events in
                                                         Petersfield Infants School on
                                                         the Love Food Hate Waste
                                                         campaign.
Youth Action Plan       Butserfest on track to reach     Sponsorship target already
Contact: Guy Riddoch    target of £12k cash              reached. Also achieved
Ex 4015 or Bob          sponsorship. Aiming to           significant in-kind
Coleman Ex. 4017        achieve ticket sales target of   contributions such as web
                        2,000.                           site design.

                        Youth Council have met           Youth Council on track to
                        regularly met twice. Aiming to   develop action plan by Sept
                        develop action plan by Sept      08.
                        08.
                                                         Website completed and being
                        Website - external provider      used by Youth Council to
                        engaged to develop website.      communicate with local
                                                         young people.


                                                                               21
Section I

Financial Summary
                              Quarter 2 Forecast Summary by Service
                                         2008/09        2008/09 Q2
              Service                                                   Variance         Notes
                                         Budget          Forecast

Human Resources                                 142              145                 3
Operations Director                             (10)             (10)                0
Business Director                                (1)                3                4
Deputy Chief Executive                          150              150                 0
Executive Group                                 (87)             (69)              18      1
Community Group                               3,190            3,196                 6
Communications and Policy Group                 (27)             (35)              (8)
Housing and Property Services
Group                                         2,262            2,279             17        2
Financial Services Group                      1,564            1,560            (4)
Revenues and Benefits Group                  23,173           23,384           211         3
Facilities                                      694              699              5
Legal Services                                  251              253              2
IT Services Group                               (19)              (0)            19        4
Planning Group                                4,215            4,170           (45)        5
Environmental Services Group                  6,782            6,781            (1)
Democratic Services Group                     1,424            1,430              6
     Budget Savings                           (185)              (53)          132         6

Total Service Expenditure                    43,518           43,883           365

Executive Group                                   0                 0                0     1
Community Group                               (430)             (434)              (4)
Communications and Policy Group                (13)               (8)                5
Housing and Property Services
Group                                        (1,566)          (1,549)            17        2
Financial Services Group                       (126)            (161)          (35)
Revenues and Benefits Group                 (21,935)         (22,140)         (205)        3
Facilities                                   (1,457)          (1,445)            12
Legal Services                                 (272)            (273)            (1)
Planning Group                               (1,920)          (1,701)           219        5
Environmental Services Group                 (1,258)          (1,303)          (45)
Democratic Services Group                        (2)              (2)              0

Total Service Income                        (28,979)         (29,016)          (37)

Net Expenditure                              14,539           14,867           328

    Carry Forwards                             (195)            (195)             0
    Interest Earnings                        (1,553)          (1,611)          (58)        7
    Releases to reserves                       (143)            (143)             0
    Depreciation                               (503)            (503)             0
    Government Grant                         (6,151)          (6,151)             0
    Council Tax                              (6,045)          (6,045)             0
    Collection fund deficit                       51               51             0

Total Funding                               (14,539)         (14,597)          (58)

Overspend/(Underspend)                             0          218270           270

                                                       22
                                    Quarter 2 Forecast Notes
Note          Service/ Area                                 Reason for change
   1 Executive Group                       Represented by accounting adjustment between
                                           Executive Group and Democratic Services.


   2 Housing & Property                    Increase in B&B expenditure offset by associated rental
                                           income.




   3 Revenues & Benefits                   Additional £226,000 requirement to gross up the income
                                           and expenditure budget relating to increases in Housing
                                           Benefit subsidy offset by increase in Housing Benefit
                                           payments and Increase in Council Tax subsidy offset by
                                           increase in Council Tax Benefits payments. The Head
                                           of Revenues & Benefits has indicated that the large
                                           swings in both income and expenditure for 2 successive
                                           quarters relate to the national economic position.

   4 IT Services                           NTL lease line maintenance contract increase -
                                           previously reserve funded.

   5 Planning                              Fall off in house purchases leading to reduced projection
                                           for Land Charges income.




   6 Budget Savings                        Staff vacancy savings projection to be over recovered.



   7 Interest Earnings                     Increase in interest earnings above target.




Overall Commentary:
Officer Leadership Team are currently taking actions to ensure that, by year end, expenditure is
contained within the budget.




                                                 23
Contacts for further information

Officers Leadership Team    Will Godfrey     Chief Executive                     Extension 4001
Community Team              Guy Riddoch      Head of Community                   Extension 4096
Communications and Policy   Tom Horwood      Head of Communications and Policy   Extension 4025
Democratic Services         Helen Parker     Democratic Services Manager         Extension 4099
Environmental Services      Gill Kneller     Head of Environmental Services      Extension 4331
Facilities Management       Jon Sanders      Facilities Manager                  Extension 4091
Finance                     Lynn Ingram      Head of Finance                     Extension 4126
Housing and Property        Julia Potter     Head of Housing and Property        Extension 4376
Human Resources             Ruth Dosanjh     HR Manager                          Extension 4049
Information Technology      Howard Puddy     IT Manager                          Extension 4051
Legal Services              Jo Gabell        Legal Services Manager              Extension 4068
Planning Services           Daryl Phillips   Head of Planning Services           Extension 4235
Revenues and Benefits       Mike Ball        Head of Revenues and Benefits       Extension 4171




                                                       24

				
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