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					                                                                                    CASE
                                                                                   STUDY

  HILLARYS BLINDS
                                                                    HILLARYS BLINDS FACTFILE
                                                                    Hillarys Blinds is a well-known supplier
                                                                    of blinds and window furniture. It has
                                                                    been trading for over 40 years and now
                                                                    operates from three sites in the UK. It
                                                                    currently sells a staggering 30-35,000
                                                                    blinds every week.

                                                                    LOCATION
                                                                     Nottingham & Washington
                                                                    BUSINESS SECTOR
                                                                     Manufacturing
                                                                    SIZE
                                                                     £105m turnover
HALVING PRINT COSTS                                                  950 staff
As Hillarys‟ Senior Buyer, Rob Perkins is fully aware of the cost    3 sites
of running printers. “Every year contracts came up for renewal
                                                                    CHALLENGES
and a large proportion of our total spend was on toner and ink.”
                                                                     Excessive print costs
Knowing how much lower the click-charge was for larger
                                                                     Maintaining print reliability
multifunctionals, it was simple to conclude that it was better to
                                                                     Delivering simple but capable devices
push printing away from printers towards multifunctionals.
                                                                     Complex contractual arrangements
“In the process of renewing multifunctionals we‟ve halved our
costs. We intend to focus printing on the multifunctionals so the
company‟s spend will go down. It‟s a cost-driven exercise.”

A COMPETITIVE PROPOSAL
Experienced purchasers always seek alternative suppliers so
Rob‟s investigations included direct-selling manufacturers such
as Canon, Sharp and Xerox as well as national suppliers such as
Danwood.

Reprotec Connect For was selected on the basis of service,
reliability and value. “Their level of service was impeccable”,
says Rob. “I knew the Kyocera machines were reliable and
suitable for Hillarys. In terms of value for money, the Kyoceras
supplied by Reprotec win every time.”
                                                                    “   For me, it‟s about reliability. I
                                                                    want to click Print and have the

It also helped that Reprotec Connect For were prepared to
devote time to resolving troublesome contracts for old copiers
                                                                    document print.

                                                                                                   Rob Perkins
                                                                                                              .   ”
that were out of sync with the rest of the fleet.                                    Senior Buyer, Hillarys Blinds
                                                                                     CASE
                                                                                    STUDY
A GOOD PARTNER
Reprotec Connect For has proved itself an easy partner to work
with. Administration is simplified by a software system that
automatically takes meter readings and generates a single
monthly bill. “It means that once a month I don‟t get a call
saying „Can you give us the meter readings, please?”
                                                                     “   The new devices were all
                                                                     networked, turning them into
Service and support has been bullet-proof. Users have been
                                                                     document hubs for the staff around
bowled over by the simplicity and convenience of scan-to-email
                                                                     them. Staff have found the control
on networked multifunctionals and Hillarys‟ technical staff find
                                                                     panels very easy to use.
it easy to work with the new equipment and Reprotec Connect
For‟s staff. “It‟s a relationship that works very well”, says Rob.                                  Rob Perkins
                                                                                                               .   ”
                                                                                      Senior Buyer, Hillarys Blinds

FLEXIBILITY
One of Reprotec Connect For‟s main attractions was its
willingness to adapt to Hillary‟s needs. For example, Hillarys
prefer to stay with a traditional click charge contract rather
than the more fashionable managed service; they retain an
extensive fleet of convenient desktop printers; and they have
shifted the majority of their business to electronic rather than
                                                                     FOR MORE INFORMATION
paper documentation. Reprotec Connect For have been
                                                                     PHONE
adaptable throughout.
                                                                      0115 940 0900
THE NEW GENERATION                                                   EMAIL
Hillarys‟ new Kyocera multifunctionals far exceed the                 sales@reprotec.uk.com
capabilities of the copiers they replaced. As networked devices,     WEB
they act as print hubs in open plan offices. They are also being
                                                                      www.reprotec.uk.com
configured for large-volume scan-to-email roles.
                                                                     POST
Once familiar with such capable centralised facilities, staff will    38 Churchill Park
be happy to phase out their desktop devices. The plan is on           Colwick
                                                                      Nottingham
course: “User acceptance has been fantastic”, Rob says.               NG4 2HF


ABOUT REPROTEC CONNECT FOR
Established in 1981, Reprotec has been supplying copiers, printers and associated document systems to
local businesses, schools and public sector organisations for over 30 years. Following its merger with
Connect For in 2010, Reprotec Connect For has expanded its service delivery to 3,000 customers.

Reprotec Connect For‟s continuing success is based on delivering impeccable customer service, economic
solutions that match its customers‟ actual needs and straight-forward agreements for everyday business
managers.

REPROTEC CONNECT FOR HOLDS STRATEGIC PARTNERSHIPS WITH:

				
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