VIEWS: 26 PAGES: 27 POSTED ON: 5/17/2012
17-1 Chapter 17 Managing Change and Innovation 17-2 Managing Change • Change is Inevitable! • Organizations -- and Managers -- failing to plan for, anticipate, and adapt to change are unlikely to survive in the long-run. 17-3 Global OB (p. 515) What are some of the lessons from the Swedish ship “Vasa” applicable to developing and launching new products? 17-4 Change Management Approaches: 1. Managing change through Power • Implies the use of Coercion 17-5 Change Management Approaches: 2. Managing change through Reason • Based on Disseminating Information prior to the intended change 17-6 Change Management Approaches: 3. Managing change through Re-Education • Recognizes that neither power nor reason can bring about the desired change 17-7 Learning Principles: Change Management 1. Unfreezing old learning 2. Instill new learning 3. Refreezing learned behaviors 17-8 Change Agents: Forms of Intervention External Change Agents Internal Change Agents External-Internal Change Agents 17-9 Resistance to Change • The prospect of change can bring about fear, anxiety, and resistance. • The more significant the change, the more intense the fear, anxiety, and resistance. 17-10 Individual Change Resistance What are some of the key reasons for individual employees resisting change? 17-11 Organizational Encounter (p. 523) Is there a connection between Participation and Change Success? Why? 17-12 Overcoming Resistance to Change 1. Individuals and organizations must have a Reason to Change. 2. The more Involvement of people at All Levels in the change planning, implementation, and monitoring, the greater the likelihood of success. 17-13 Overcoming Resistance to Change 3. Ongoing Communication! 4. Identify and guide Champions or Supporters of change 5. Create a Learning Organization -- that has the capacity, resilience, and flexibility to change. 17-14 Change and Development Methods • Structural Approaches • Management by Objectives (MBO) • Reengineering 17-15 Change and Development Methods • Task and Technological Approaches • Task Focus: Job Design changes • Technological Approaches: changes in Workflow 17-16 Change and Development Methods • People Approaches • Team Building • Ethics Training • Mentorship Programs • Introspection Development 17-17 You Be the Judge (p. 532) Resistance to Change? Should you immediately call in Jason and ask him what’s going on? 17-18 Organizational Encounter (p. 533) IBM Practices what it Preaches: Examples of how IBM addresses Global Diversity? 17-19 Organizational Encounter (p. 534) Seagate’s Morale-Athon: • Explain this team-building program. • What are the benefits? 17-20 Change and Development Methods • Multifaceted Approaches • Total Quality Management (TQM) • Appreciative Inquiry 17-21 Impediments to Change Leadership Climate Formal Organization Organizational Climate 17-22 How Effective Are Change Interventions? The Critical Test of change intervention is whether it improves organizational Effectiveness. 17-23 How Effective Are Change Interventions? Research concludes that Multi-Method Approaches are more Successful than a single-method approach to change. 17-24 Management Pointer (p. 541) What are some Key Points in successfully Managing Change? 17-25 Case 17.1 (pp. 546-547) 17-26 Nucor Corporation 1. How would you describe the culture of Nucor? 2. Why is Nucor’s type of executive pay practice not found in many other companies? Case 17.1 (pp. 546-547) 17-27 Nucor Corporation 3. Will Internal or External forces bring about the needed innovations at Nucor? Explain.
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