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Chapter 17 - Managing Change _ Innovation

VIEWS: 26 PAGES: 27

  • pg 1
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Chapter 17

      Managing Change
       and Innovation
                                        17-2

        Managing Change

• Change is Inevitable!
• Organizations -- and Managers --
 failing to plan for, anticipate, and
 adapt to change are unlikely to
 survive in the long-run.
                                        17-3
        Global OB (p. 515)


What are some of the lessons from the
   Swedish ship “Vasa” applicable to
       developing and launching
            new products?
                                  17-4

Change Management Approaches:

1. Managing change through
       Power
  • Implies the use of Coercion
                                         17-5

Change Management Approaches:


2. Managing change through
         Reason
  • Based on Disseminating Information
    prior to the intended change
                                          17-6

Change Management Approaches:

3. Managing change through
         Re-Education
 • Recognizes that neither power nor reason
  can bring about the desired change
                                     17-7
Learning Principles: Change Management


 1. Unfreezing old learning

 2. Instill new learning

 3. Refreezing learned behaviors
                                       17-8

Change Agents: Forms of Intervention



       External Change Agents

        Internal Change Agents


          External-Internal
            Change Agents
                                           17-9

       Resistance to Change

• The prospect of change can bring about
 fear, anxiety, and resistance.
• The more significant the change, the
 more intense the fear, anxiety, and
 resistance.
                               17-10
Individual Change Resistance


 What are some of the key
    reasons for individual
 employees resisting change?
                                     17-11
Organizational Encounter (p. 523)


  Is there a connection between
 Participation and Change Success?

             Why?
                                             17-12
 Overcoming Resistance to Change

1. Individuals and organizations must have
   a Reason to Change.
2. The more Involvement of people at
   All Levels in the change planning,
   implementation, and monitoring, the
   greater the likelihood of success.
                                            17-13
Overcoming Resistance to Change

3. Ongoing Communication!
4. Identify and guide Champions or
   Supporters of change
5. Create a Learning Organization --
   that has the capacity, resilience, and
   flexibility to change.
                                    17-14
Change and Development Methods


• Structural Approaches
 • Management by Objectives (MBO)
 • Reengineering
                                    17-15
Change and Development Methods


• Task and Technological Approaches
 • Task Focus: Job Design changes
 • Technological Approaches:
   changes in Workflow
                                 17-16
Change and Development Methods


• People Approaches
   • Team Building
   • Ethics Training
   • Mentorship Programs
   • Introspection Development
                                       17-17
    You Be the Judge (p. 532)


      Resistance to Change?

Should you immediately call in Jason
     and ask him what’s going on?
                                    17-18
Organizational Encounter (p. 533)


  IBM Practices what it Preaches:

 Examples of how IBM addresses
          Global Diversity?
                                          17-19
    Organizational Encounter (p. 534)


         Seagate’s Morale-Athon:

•   Explain this team-building program.

•   What are the benefits?
                                      17-20
Change and Development Methods


• Multifaceted Approaches
   • Total Quality Management (TQM)
• Appreciative Inquiry
                          17-21

Impediments to Change


    Leadership Climate


    Formal Organization


      Organizational
         Climate
                                     17-22

How Effective Are Change Interventions?


         The Critical Test of
         change intervention
        is whether it improves
     organizational Effectiveness.
                                     17-23

How Effective Are Change Interventions?


      Research concludes that
       Multi-Method Approaches
       are more Successful than
           a single-method
         approach to change.
                                17-24

  Management Pointer (p. 541)

 What are some Key Points in
successfully Managing Change?
17-25
        Case 17.1 (pp. 546-547)        17-26


        Nucor Corporation


1. How would you describe the
culture of Nucor?
2. Why is Nucor’s type of executive
pay practice not found in many other
companies?
       Case 17.1 (pp. 546-547)        17-27


       Nucor Corporation



3. Will Internal or External forces
bring about the needed innovations
at Nucor? Explain.

								
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