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                POLICY & PROCEDURE GUIDE – FRONT SHEET


Author:      Elaine Huddless                  Owner:        Service Director - Physical
                                              Disability and Independent Living

Area of service:    All adults

                                          Title
       The provision and installation of telephones and payment of line rentals

                                        Aim
To set out the circumstances in which the Department will pay for the installation of a
telephone or specialist telephone equipment, including mobile phones.


                                 Statutory basis
The Chronically Sick and Disabled Persons Act 1970


      Supporting documents                                 Approved by:
H&D/3/Telep.let1
H&D/9/Telep.let3                             Management Team (identify)
H&D/10/Telep.let4                             SMT          Date: 14/06/2007
H&D/4/Telep.Check(CSDPA)                                   Date:
H&D/6/Telep.App(CSDPA).                                    Date:
H&D/7/Telep.Med(CSDPA).                                    Date:
H&D/8/Telep.GP.(CSDPA)
H&D/11/Telep.Order (CSDPA).
                                                                 Date:


Implementation date:       25/06/2007

Review date:                     Amendments:
08/01/2008                       Changes to section 5 – all existing line and/or phone
                                 rental payments made by the Department will be
                                 subject to review against the eligibility criteria for
                                 installation.
 Nottinghamshire County Council Adult Social Care
             and Health Department


THE PROVISION AND INSTALLATION OF TELEPHONES AND PAYMENT OF
LINE RENTALS



Contents



1.   Eligibility criteria                                                1

2.   Initial referral                                                    2

3.   Questionnaire/checklist                                             3

4.   Assessment                                                          4

     4.1 Applications not approved                                       4

     4.2 Applications approved                                           4

           4.2.1        Urgent installations                             4

           4.2.2        Advance charges                                  4

5.   Payments for the rental of telephone lines and telephones           5

     5.1 Continuation of rental payments for people who move house       5

6.   Special telephone equipment                                         6

7.   Mobile phones                                                       7




                                                                     2
1.   ELIGIBILITY CRITERIA

     Under the Chronically Sick and Disabled Persons Act 1970 the Local
     Authority can pay for a telephone to be installed in certain circumstances.
     Approval may also be given for special telephone equipment/extension
     sockets, for example, where a person is unable to use a basic telephone or
     has restricted mobility. The Department will not pay for telephone or line
     equipment rental (see section 5 below for exemptions to this) or for telephone
     call charges. To be eligible for assistance with installation a person must:

        Have a permanent and substantial disability (or a severe medical condition
         requiring urgent contact with medical services.
        Be housebound
        Live alone (or be alone for the greater part of the day)
        Not live in warden aided accommodation where a full warden or alarm
         service is provided.
        Not have access to any other phone on the premises, including a mobile
         phone.

     Service users who are eligible can decide which telephone provider to use.
     The Department will pay up to the cost charged by British Telecom.

2.   INITIAL REFERRAL

     The service advisor should complete a contact assessment if the request is
     only for assistance with telephone installation. If it is apparent that a general
     assessment is required, the referral should be passed through to the
     appropriate team.

3.   QUESTIONNAIRE/CHECKLIST

     The worker receiving the referral should send out form H&D/4/Telep.Check
     (CSDPA) - this can be found in forms online (press Control and click to follow
     this link), along with the standard letter H&D/3/Telep.let1 and a prepaid
     envelope to the service user. On receipt of the completed form the papers
     should be passed to the appropriate team manager for consideration. If a
     decision can not be reached the team manager should allocate the case to a
     worker for assessment. The decision should be recorded in Framework and
     the service user informed.

4.   ASSESSMENT

     The allocated worker should:

        Complete a full assessment if this is needed and/or the Telephone
         Application Form – H&D/6/Telep.App(CSDPA). Applicants must be asked
         to give their consent to their GP being asked for medical information to
         support their application for help with telephone installation and must sign
         Form – H&D/7/Telep.Med(CSDPA).



                                                                                   3
         Send form – H&D/8/Telep.GP.(CSDPA) to the GP (with a pre paid
          envelope)
         Pass all the completed documents to the team manager for a decision.

4.1   Applications not approved

      The case worker should send standard letter H&D/10/Telep.let4 to the
      applicant explaining why their application was unsuccessful. The reason
      should be recorded in Framework.

4.2   Applications approved

      The case worker should send standard letter H&D/9/Telep.let3 to the service
      user and must complete order form H&D/11/Telep.Order (CSDPA). The top
      copy should be sent on to the telephone company and a second copy
      scanned into Framework. The case worker should apply for a direct payment
      to cover the cost of installation and/or specialist equipment.

4.2.1 Urgent installations
      If a service user has a terminal illness they have an automatic entitlement to
      assistance, if they do not have access to a landline or mobile phone.

4.2.2 Advance charges
      It is the service user’s responsibility to pay any advance charges.

5.    PAYMENTS FOR THE RENTAL OF TELEPHONE LINES & TELEPHONES

      The department will only consider paying for the installation of a telephone
      line where the person meets the criteria in section 1 and does not have a
      mobile phone.

      The department will not consider any new applications for phone handset or
      line rental payments. All existing line and phone rental payments will be
      reviewed against the eligibility criteria for installation (see section 1 above).
      Payments for line and phone rental are administered centrally by the Finance
      Section at County Hall and the aim is to support any remaining service users
      who meet the eligibility criteria.

5.1   Continuation of line rental payments for people who move house

      If a service user moves house and asks for the continuation of line rental
      payments and further installation charges, staff should reassess eligibility. If
      agreed, the new locality should pay for installation and the line rental costs will
      continue to be picked up. Staff in the Finance Section should be informed of
      this decision so that arrangements can be made for the payment of rental at
      the new address.

      In cases where the District or Borough Council moves a service user to
      temporary accommodation, for example, as part of a renovation programme,


                                                                                    4
     they will be responsible for any transfer/reinstallation charges. Finance
     Section will need to be notified of the change of address so that rental
     payments can continue.

6.   SPECIAL TELEPHONE EQUIPMENT

     Advice on the suitability of special telephone equipment should be sought
     from the appropriate specialist team. Special equipment will only be paid for
     by the Department where it is essential to the service user’s needs.

7.   MOBILE PHONES

     Payment for a mobile phone hand set will be made up to a maximum of £20
     as an alternative to the installation of a landline. A replacement will be
     considered every five years. The Department is not responsible for call
     charges, rental charges or maintenance costs. Staff should alert service users
     to the fact that charges and maintenance costs may be expensive.



     (Comm/DD2098A)




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