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					Last Updated: 08/11/07                       NOTE: LATEST UPDATES IN BLUE
Issue                                        Action to Date                                                                              Benefits to Customer           Target
                                                                                                                                                                        Completion
                                                                                                                                                                        Date
Availability Checker: Timeouts & Capacity Improvements have been put in place during March and April to reduce Timeouts and             Reduce Timeout related issues   19/7 These
                                          increase Capacity:-                                                                                                           actions have
                                          (1) Upgrade of our Suppliers server Firmware is now delivered. This will resolve the                                          now been
                                          stability issues and provide an additional diagnostic capability. (2) Upgrade of Availability                                 superseded by
                                          Checker capacity, additional servers deployment completed. Underlying database was                                            Ben Deep Dive
                                          upgraded on the 12th April. (3) 2 new dedicated servers to be installed shortly (date TBC).                                   initiative.
                                          (4) issue identified on 26/5 where mis-configuration on a proxy server resulted in slow
                                          running has now been rectified and the proxy server disabled.

Availability Checker: Fallback               If BTWholesale.com is unavailable the fallback site will be indicated on the error message Provide alternative site as     COMPLETE
                                             on screen.                                                                                 fallback                        (April 07) -
                                                                                                                                                                        being monitored.

Availability checker: Deep Dive               5/7 Issues surrounding the BBAC have recently become the subject of a Ben Verwaayen Improve Availabilty                   26/10 Plan still
                                             deep Dive initiative. 19/7 There is now a draft Project Plan currently being formulated to                                 being finalised
                                             reduce outages per month. 11/10 Following further discussions there is to be a joint                                       but following
                                             improvement plan between BTW and our suppliers, and this plan is currently being                                           actions are
                                             finalised before ratification and approval with Ofcom.                                                                     under
                                                                                                                                                                        discussion
Suppliers (Availability Improvements)        Following an Industry Forum with our Supplier and the Regulator on 23/10, they have put Improve Availability               Feedback at
                                             forward two proposals to improve Availability of the MLC (Manage Line Characteristics)                                     next Industry
                                             which is the main interface with the BTW Availability Checker.      (1) to extend the                                      Forum 5/11
                                             withdrawal date for the Tactical Line Checker, which was to be 31/01/08, and carry out a
                                             feasibility study to enhance the capabilities. However, for BTW this is not an option as this
                                             can only carry out single checks, and the data quality would have to be enhanced
                                             considerably to match the strategic checker. There may also be issues with ability to
                                             manage the volume of checks versus system capacity. (8/11) Following Feedback from
                                             the Industry Forum on 5/11our Supplier has put forward a revised Fallback process which
                                             can be introduced in 2 phases. Phase 1 would be an alternative URL via Web Services
                                             which would provide a separate route to the MLC when there is an outage. Phase 2 would
                                             be a fully stand alone fallback system - timescales still to TBC.




a85ba566-f059-46b6-8f55-fa439ba736ef.xls
Suppliers (Response Time Improvements) Slow response causes Time-outs and there have been peaks over a number of months        Improve Response Times              Feedback from
                                       when this has occurred. The following steps are being taken, and our supplier has been                                      Industry Forum
                                       requested to feedback to Industry at the next Forum 5/11 to discuss progress.                                               5/11
                                       (1) Tuning to get the response time better.
                                       (2) Getting the TGT response times better understood relating to CP impact.     (3) to
                                       work with CP's to establish whether their coding can be made robust to manage the 5% or
                                       10% of transactions which exceed the Threshold.
                                       (8/11) our Supplier has confirmed that all Interface issues have now been addressed and
                                       monitoring will now continue to identify any spikes and investige accordingly.



BTW (Availability Improvements)                   Problem - At the BTW Ordering Interface (eCo) orders are rejected if an unsuccessful line Improve Availability   Awaiting
                                                  check is performed, or the OR line checker cannot be contacted. This is despite the fact                         Financial
                                                  that every order must have passed a successful line-check, to have reached that stage.                           approval
                                                  Solution - Cache all line-check results for 1 day in BTW (ONCE). This means that having
                                                  passed a line-check, an order cannot subsequently fail in 24 hrs. BT Design are continuing
                                                  to develop a caching solution for the line checker. The current status is Green with an end
                                                  target date of 31st December depending on funding approval and development and testing
                                                  considerations




LEGAL NOTICE
The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward,
Conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.




a85ba566-f059-46b6-8f55-fa439ba736ef.xls
Last Updated: 08/11/07                            NOTE: LATEST UPDATES IN BLUE
Issue                                              Action to Date                                                                                       Benefits to Customer               Target
                                                                                                                                                                                           Completion
                                                                                                                                                                                           Date
Mac (Migration Authorisation Code)        (1) Problem identified with one of our Suppliers processes relating to a Legacy System.   Improve the ability to raise MAC                       21/5 Supplier
Generation: Rejections for Asset does not Fix deployed 22nd March and System tools have now been developed to identify and          Codes following "an asset does                         Data cleanse
exist.                                    rectify any records which could have been affected. 23/4 secondary issue identified which not exist" failure                                     now complete.
                                          we and our suppliers are now working to rectify. 10/5 customers should continue to see                                                           5/7 Known
                                          improvements as the clean up continues, but a small number may still be impacted by the                                                          record issues
                                          ongoing secondary problem. 21/5 Our suppliers confirmed at the Industry SSIG meeting                                                             reconciliation
                                          that the Secondary issue had now been resolved and that they were now back to a BAU                                                              COMPLETE
                                          situation regarding the ability to generate MAC's. (2) Recent issues with Migration                                                              05/7
                                          notifications have prevented some records updating on BTW systems. 10/5 Deep Dive
                                          investigations continue to resolve issues and customers should now be seeing
                                          improvements. 24/5 the full audit between Wholesale and our suppliers is now
                                          approaching completion and SP's should be seeing significant improvements. 05/07 all
                                          known record issues have been resolved but there will be continuing monitoring for any
                                          further issues (3) e contacts will continue to be the point of contact for any MAC
                                          generation issues.
Mac Code Generation: Timeouts                     A number of fixes were delivered during March and April to increase capacity and reduce              Improve the ability to generate     COMPLETE
                                                  the incidence of Timeouts, and monitoring has shown a reduction is Timeout problems.                 MACs first time.                    27/7
                                                  27/07 Sentry fix delivered which has improved performance further.

MAC Code Validation: Timeouts             9/8 A fix was delivered by our supplier on (26/7) and monitoring has shown a significant                     Improve the ability to validate a   COMPLETE
                                          improvement in performance.                                                                                  MAC during order entry checks       26/7
MAC Code Pre Order Validation Check       9/8 Following feedback from our Customers it is intended that a check will be developed to                   Improve order entry requiring a     Awaiting
                                          enable a MAC code to be validated before placing the order. This will aid SP's in dialogue                   MAC code.                           Delivery Date
                                          with end users and enable errors to be dealt with quicker. 11/10 this delivery is targeted for
                                          this quarter, but is system dependent so no firm dates available yet and it could run into
                                          QTR 4. Further update when available.
Mac (Migration Authorisation Code)        Following further feedback from our Customers, we have been working with our suppliers                       Improve the ability to raise MAC    Feedback will be
Generation: Rejections for Asset does not and the OFCOM Regulator to continue to reduce the small number of instances where it is                      Codes following "an asset does      at next Industry
exist.                                    still not possible to generate a MAC code.                                                                   not exist" failure                  Forum in Dec.
(Phase 2 Improvements)                    (8/11) Our Supplier confirmed at the Industry forum on 5/11 that they have identified the
                                          root cause as being associated with previous changes on the PSTN for these circuits.
                                          New "A" Codes have been introduced into their CPR Robot to help prevent reoccurrence,
                                          and they are now looking at a means of retrospectively dealing with the backlog of corrupt
                                          records. Feedback and Timescales have been requested by the Regulator at the next
                                          forum in Dec.



LEGAL NOTICE
The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward,
Conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.



a85ba566-f059-46b6-8f55-fa439ba736ef.xls
BT Wholesale System Improvement Plan
Last Updated: 08/11/07                      NOTE: LATEST UPDATES IN BLUE
Issue                                       Action to Date                                                                              Benefits to Customer              Target
                                                                                                                                                                          Completion
                                                                                                                                                                          Date
B2B (Business to Business Gateway)          (1) Planned: Reducing the frequency of Planned Outages together with reducing those         Improve the ability to generate   COMPLETE
outages: Planned and Unplanned              which overrun the scheduled time are under continuing review with BT Wholesale and          MACs first time.                  25/3
outages between BTW and our Supplier        our Suppliers.
                                            (2) Unplanned: component fixes delivered 25th March to improve stability, and the
                                            situation is now being monitored.
B7 Unsolicited Ceases:                      There is currently an End To End review underway between ourselves and our suppliers        Improve the effectiveness of      8/11 Monitoring
                                            to understand any breakpoints in the process and resolve issues accordingly. 17/5 Deep      sending notifications for         continues and
                                            Dive Workshop took place (14/5) which identified a number of breakpoints and further        Narrowband Stops and              further
                                            investigations are now underway to identify solutions. 24/5 further workshops are planned   Narrowband Ceases to              Improvements
                                            through May/June. 5/7 workshops complete and daily follow up audios now taking place        Customers                         to be delivered
                                            to deal with remaining issues. However, Customers should now be seeing an                                                     by end Q3 and
                                            improvement in this process. 9/8 Inventory lookup improvement delivered (23/8) further                                        start of Q4
                                            improvements in development and delivery will be post the EMP600 deployment 22/9.
                                            11/10 further enhancements delivered in our suppliers backend systems (15/10). 8/11
                                            development continues on improvements for delivery end Q3 and start Q4.



Bulk Migration (SMPF to LLU) Missing        There is currently an End To End review underway between ourselves and our suppliers Improve the effectiveness of             9/8 known
Notifications                               to understand any breakpoints in the process. The workshops to date have highlighted a sending notifications to the losing    issues now
                                            number of issues which are now being resolved, and any notifications identified as not SP.                                    resolved but
                                            having been sent have been actioned. 10/5 customers should now start to see an                                                monitoring will
                                            improvement.17/5 data cleanse continues to realign records. 24/5 full asset audit                                             continue
                                            between Wholesale and our suppliers know approaching completion. 5/7 Audit complete
                                            relating to known issues.


Home movers: Ceasing new provide in         A solution was delivered on 17th March which has mainly resolved this issue and a              Help eradicate movers being    1st fix delivered
some circumstances                          further fix is to be deployed in May to help eradicate the problem. 24/5 fix delivered (19/7). ceased in error                17/3 2nd fix
                                            This has rectified 99% of this type of problem. (23/8) Further improvements in                                                delivered 19/5
                                            development by our suppliers post EMP600 delivery 22/9.
                                            11/10 delivery postponed awaiting new date.

BB SFI Appointing                           Gateway patching completed, this addressed a major cause of missed appointments. A          Improved appointing               COMPLETE
                                            new work queue implemented for appointment-related exceptions - this queue is treated       performance and reduced           (May) - being
                                            as a priority by BT Wholesale Operational teams. Numerous improvements to                   occurrence of missed              monitored.
                                            downstream systems to improve flow-through, and re-enforce process.                         appointments.




      a85ba566-f059-46b6-8f55-fa439ba736ef.xls
BB SFI Appointing                                  Jeopardy Management process to be strengthened – new “error 13” message. Currently      Improved appointing                         COMPLETE
                                                   added manually by SMC. System change to provide error 13 message.                       performance and reduced                     (May) - being
                                                                                                                                           occurrence of missed                        monitored.
                                                                                                                                           appointments.
BB SFI Appointing                                  Design rework to allow creation of Trouble Report before Appointment is requested. This Improved appointing                         Closed
                                                   has now been closed in favour of a new work package to address wider Customer           performance
                                                   Experience improvements.
BB SFI Appointing                                  Review of manual processes currently underway                                                        Improved appointing            COMPLETE
                                                                                                                                                        performance and reduced        (June) - being
                                                                                                                                                        occurrence of missed           monitored.
                                                                                                                                                        appointments
Equivalence Management Platform                    The upgrade which took place on 19th May over ran significantly impacting on order                   Reduce occurrence of Planned   Presented at
upgrades                                           progression and fault entry. This was due to a third party equipment problem within our              outages over running.          SSIG 18/6
                                                   suppliers core network. This is now subject to a full investigation and our suppliers will                                          Complete
                                                   provide a report at the next SSIG Industry Forum on 18/6 regarding steps to prevent
                                                   further such occurrences.                                    5/7 Feedback was presented at
                                                   the SSIG and those SP's requiring feedback should contact their CRM for full details on
                                                   issues and actions.
BBCR Intermittent failures                         9/8 This is now subject to an investigation as part of a BBCR Improvement plan.                      Improve BBCR Performance       8/11 Complete
                                                   However, this particular failure is proving difficult to identify. 11/10 Following further
                                                   investigation the Hourglass Report availability has now improved and is currently stable,
                                                   but work continues on root cause. 8/11 since the improvements there has been no
                                                   reoccurrence. Action now closed.


Outage Timings                                     The timing, duration and periodicity of outages and Maintenance slots are currently under Improve system availability               Next Industry
                                                   review both within BT Wholesale and at Industry level. 11/10 following an Industry forum                                            Forum 15/11
                                                   on (9/10) with our supplier and Ofcom, a revised proposal is to go before industry for
                                                   further discussion and approval. 8/11 Follow up meeting planned for (15/11) with Industry
                                                   Regulator.




LEGAL NOTICE



The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward,
Conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.




       a85ba566-f059-46b6-8f55-fa439ba736ef.xls

				
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