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907505234

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									                                                               71 Camberwell Church Street
                                                                                    London
                                                                                   SE5 8TR
                                                                            United Kingdom
                                                                  Mobile: 00447919950634
                                                               Email: gribkovao@gmail.com



OLGA GRIBKOVA
PROFILE
                As an experienced supervisor I do believe that my energy, organizational abilities, and
                creativity in tackling problems will make a positive contribution to future employer. Equally
                comfortable working independently to meet company goals, as well as collaboratively as part
                of a team. Willing to propose more than 4yrs experience in aviation and tourism industry,
                excellent knowledge of Russian and other Eastern European languages and proven
                organizational skills. My professional skills include:

                        Managing and organization skills gained from my previous experience;
                        Marketing and business administration skills gained from Vilnius Gediminas
                         Technical University;
                        Proficient multi language user: English, Russian, Lithuanian;
                Personal skills: energetic, dedicated, loyal, responsible, professional.

  ____________________________________________________________________________________________
EDUCATION
                 2005 - 2010    Vilnius Gediminas Technical University , Lithuania
                 Bachelor degree of Management and Business Administration
                 Specialization – Marketing Management
                 Programme details:
                     Marketing, Marketing Research and Marketing Management;
                     Enterprises Organisation and Management;
                     Financial Markets and Institutions;
                     Macroeconomics and Microeconomics;
                     Business Projects;
                     Business Finance and etc.
  ____________________________________________________________________________________________
WORK EXPERIENCE

              since 2010 December

               Prince Tower Private Finance LLP

               Personal assistant
               British company situated in the heart of business center is focused on financial services and
               mortgages. The position entailed Managing office administration and other duties related.
               Support of Manager on the daily basis.Working together on the project – Unsecured Payday
               loans website. Managing the promotion of the project.

                2010 March – 2010 November

                Litcargus Ltd Passengers and aircraft handling company.

                Passenger service supervisor. Ensure timely and professional passenger and cargo handling
                services. Team leader and decision maker for team of 7 people. Gained experience in
                managing and organizing human resources for achieving corporate service standards.
                Essential skills: ability to work under pressure, human relation skills, management, problem
                solving and decision making.

                Main duties:
                  Ensure smooth and professional passenger and aircraft handling process;
                  Providing professional service to the Airlines;
                  Human Resources Management;
                  Decision making ;
                  Solving complicated situations;
                  Provision of information to other Departments;
                  Team-work;
                  Administration works;
                  Inbound calls, e-mails, faxes.

                Served Airlines: Lufthansa, Czech Airlines, Austrian Airlines, Scandinavian Airlines, Air
                Baltic, Norwegian Airlines, Estonian Air, Sund'or Airlines, Aurela and their code-share
                partners.

                2006 October – 2010 March

                Litcargus Ltd

                Passenger service agent (Check-in agent). Day to day outbound passenger service.
                Interaction with clients and handling unexpected issues. Ensuring smooth passenger
                registration and cargo handling. Operation handling under strict time frames. Proper travel
                document check, which requires a knowledge of different document types and country‘s
                border regulations. Essential skills: consistency at work, attention to details, customer
                satisfaction, responsibility.
                   2006 February – 2006 September

                   Reataurant “Pan Tadeusz” (Polish Restaurant in Vilnius, Lithuania)

                   Waitress. Restaurant situated in the center of capital, offering tourists to delight Polish
                   dishes. Restaurant was mainly focused on tourist groups and banquets for major events.
                   Working in a team as a single whole and deivering the best service to customers. Making
                   drinks and submiting dishes as well as serving large group of tourists and guests during such
                   events as Weddings, Anniversaries or Graduation Balls became a usual daily staff.



________________________________________________________________________________________________
PROFESSIONAL QUALIFICATION

Optimization of passenger handling process was supported by different Departure Control and Reservation
Systems:
                        2010 August - Departure Control System - Amadeus Altea;
                        2010 June - Departure Control System - AСТРA ("КОМТЕХ-Н”);
                        2009 March – Departure Control System - Star Check;
                        2008 April - Departure Control System - Codeco;
                        2008 February - Departure Control System – Pictures;
                        2007 March – GDS Amadeus (basic knowledge);
                        2006 October – World Tracer - information management system for mishandled
                         property.



______________________________________________________________________________________________
LANGUAGES




                           Understanding                             Speaking                     Writing

                      Listening        Reading          Spoken interaction   Spoken production

                         Proficient        Proficient         Advanced            Advanced            Advanced
      English       C2                C2                 B2                  B2                  B2
                            user              user              user                user                user
                         Proficient        Proficient         Proficient          Proficient          Proficient
      Russian       C2                C2                 C2                  C2                  C2
                            user              user               user                user                user
                         Proficient        Proficient         Proficient          Proficient          Proficient
    Lithuanian      C2                C2                 C2                  C2                  C2
                            user              user               user                user                user
INTERESTS
             Travel and aviation industry, Languages, Immigration and Border regulations.




QUALIFICATION
COURSES
             2007     Techniques of conflict resolution (short course);
             2008     UK border regulations (Passenger document check);
             2009     Travel document regulations according to Schengen Agreement.




PERSONAL
DETAILS
             Date of Birth                        February 1, 1986
             Marital status                       Single
             Nationality                          Lithuanian
             Eligibility to stay/work in UK       Yes
             National Insurance                   Yes
             UK driving licence                   No
             Ability to travel                    Yes
             Will to relocate                     Yes



REFEREE
             Evelina Kazlauskaite
             Passenger Service Manager
             Litcargus Ltd.
             Email: e.kazlauskaite@litcargus.lt


APPENDICES
             Cover letter and reference letter

								
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