comments by fanzhongqing

VIEWS: 39 PAGES: 105

									                                                                               LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT

Fac     Other                          Central      F     Wish all libraries had several adaptible work stations

                                                          My only complaint about service in the library relates to some of the student works at the Circulation Desk, who sometimes can't answer
Fac     Area Studies & Languages       Central      F     questions or inattentive. Most salaried staff are terrific.

Fac     Social Sciences / Psychology   Central      M     The Central Library space is uninviting.

Fac     Nursing                        Central      M     I find the library to be a reliable, motivated co-worker in my academic pursuits.

                                                          service excellent physical space is a nightmare
Fac     Performing & Fine Arts         Central      M     could use more periodicals

                                                          The library does not maintain a sufficient research collection for the caliber of the institution. I find that there is not enough support for
                                                          faculty research and not enough strategic thinking about collection development. The library needs to better address the needs of
Fac     Humanities                     Central      F     scholars working in non-English language material.

                                                          As a faculty, the library is less a place to go to work and more an information portal that gives me access to research, especially full text
Fac     Social Sciences / Psychology   Central      M     journal articles

Fac     Other                          Central      F     I also use Special Collections and other libraries

                                                          There are a few rotten apples at Central Library that spoil the barrel. I have seldom encountered the rudeness I have encountered when I
                                                          have tried to make routine inquiries. The faculty is definitely NOT respected -- I hate to think what that implies for staff treatment of
Fac     Humanities                     Central      F     undergraduate students.

Fac     Social Sciences / Psychology   Central      F     Faculty Delivery Service is EXCELLENT!



                                                          Two services I use quite often are interlibrary loan and the digital archive. The first is excellent--the staff is always willing to go the extra
                                                          mile to get the job done. The digital archive [DiscoverArchive] is going to be increasingly important, and the staff is doing an excellent
                                                          job, but I do feel it is understaffed, which means that great porject ideas can't really come to fruition. I know budgets are tight, and there
                                                          is a tendency to let library aquisitions slide, since you can 'always buy later,' but we really need to keep up on buying, and especailly the
                                                          electronic databases that provide access to older materials--the stufff that google et al comes nowhere near duplicating. The library staff
                                                          is excellent. I do think the library is too conservative on its interpretation of copyright, but that's a university-wide issue, too. Finally, as
Fac     Humanities                     Central      M     copying gets more expensive, i think copiers should allow cheaper scans to electronic pdf's, rather than just paper.

                                                          My only comments are these: First, the packaging used for book deliveries is excessive. Books come packed in sealed envelopes, stapled;
                                                          groups of books come in cardboard boxes with packing. This is inappropriate, especially for an organization whose lifeblood is still
                                                          printed matter. We should cut down on paper product use by delivering items without all the extras -- just a packing slip around the spin
                                                          to maintain anonymity. Second, it would be helpful if the small affiliate collections (at, for example, the women's center) could also be
                                                          delivered.

Fac     Education - HOD, LPO, etc.     Central      M     Thanks for the time and consideration. I think, overall, the library system here it terrific!




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                                                                               LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT


                                                          I strongly urge that resources be placed in electronic data bases, journals etc.

                                                          The physical plant, meeting rooms etc. are secondary to the library's main function as a source of information. In the past there has been
                                                          pressure -- at times from some of the library's own staff -- to build a glass tower or otherwise place resources in the building. I feel this
                                                          should be resisted.

                                                          A suggestion: can you provide software that makes it possible to cut quotes from PDF or other journal and book files that are
Fac     Social Sciences / Psychology   Central      M     electronically accessible.
                                                          I would like to see a broader array of electronic holdings. Many journals I would like to access are unavailable (Industrial and Corporate
Fac     Business                       Central      M     Change, Research in Organizational Behavior, etc.).

                                                          I wish the library were a more attractive, comfortable and scholarly place to work, using "real" books and periodicals. The present
                                                          organization of the books is strange and follows no pattern I can discern. This has a lot to do with the odd configuration of the building,
Fac     Humanities                     Central      M     and I don't suppose much can be done about that.

Fac     Humanities                     Central      M     Really need a more inviting physical space, and ideally more space in which one could meet classes.

Fac     Social Sciences / Psychology   Central      F     One of the librarians does a great job providing research lessons for classes.

                                                          This survey is truly painfully constructed.
                                                          More comfy chairs (it has improved, but really, really big soft ones like at Starbucks....)
Fac     Humanities                     Central      F     It would be nice to have faculty delivery for DVDs and CDs (why not?)


                                                          The library staff is very helpful, and more so every year. My colleagues and I LOVE the ILL, especially the faculty delivery service. I have
Fac     Other                          Central      F     heard faculty say it is a reason to fight hard to keep their Vanderbilt jobs. More research librarians with specialized training are needed.

                                                          The Central Library facility is one of the worst buildings on campus and is a blight on the university's image. A new building is needed that
                                                          meets the needs of current students and faculty-not that of the 60's era. The collection needs to be strengthened particularly in terms of
Fac     Area Studies & Languages       Central      F     e-journals, journals and databases.

Fac     Humanities                     Central      F     Services have been hampered by the out-of-date and cramped facilities. Reference and ILL staff are very helpful.

                                                          I am very happy with the service and expertise of the library staff and the physical condition of the Central Library is fine by my
Fac     Humanities                     Central      M     standards. My #1 concern is more funding for books and journals (not just online)


                                                          Over the past fifteen years since I joined Vanderbilt. the single most effective library resource for me has been one librarian.She has
                                                          helped me acquire important primary materials for my research, has given of her time to students in class and in the library, has alerted
                                                          all those researching in the same field to important current events as well as to acquisitions, and has helped carry out important research
                                                          projects.
Fac     Social Sciences / Psychology   Central      F        I single most pressing need I see is to create an inviting library space and to maintain our important collections.

                                                          I think we have incredibly helpful librarians and I encourage students to ask them for help. I do think you could die up in the stacks and
Fac     Social Sciences / Psychology   Central      F     no one would find you, though. It's always an adventure up there.
                                                          The staff at Vanderbilt libraries are very helpful and courteous, but the quality of space for study and research at Central is way below
Fac     Social Sciences / Psychology   Central      M     my expectation and need.




                                                                                          5/15/2012                                                                                                       2
                                                                              LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT

Fac     Humanities                     Central      M     We should continue to buy collections to supplement our holdings.


                                                          Great library services. Terrible building and space. Building needs complete overhaul so that it becomes a multipurpose focal point for
Fac     Humanities                     Central      M     intellectual activities both formal and informal. That is what a truly great university needs.
                                                          A confusing and poorly formulated survey designed to give you the answers you want. We need a bigger library with more books and
Fac     Area Studies & Languages       Central      M     trained research librarians.


                                                          The holdings for new social science books are quite poor. Additionally, many of the journals I require for research are not available
Fac     Social Sciences / Psychology   Central      F     online. Libraries at other university do a much better job in terms of new requisitions and full-text access to journals.


                                                          I would like to see more online access to journals and books. I would also like to see a coffee shop area built either in the library or
                                                          adjacent to the building to encourage people to work in the library. It would be great if the university built a large enclosed bridge from
                                                          the library across 21st street to the garage. The bridge area could have a coffeeshop/cafe with hi-speed wifi, with library access to all
Fac     Social Sciences / Psychology   Central      F     data bases. Students and faculty could then work there and use the library in a comfortable setting.

                                                          Overall, I think the library is great. For my field, however, I would like to see more and better coverage in terms of e-subscriptions to
Fac     Humanities                     Central      F     journals. That being said, the Interlibrary loan service is fast and helpful.

                                                          I have nothing but high praise for the ILL office. The same can be said for one of the bibliographers and the folks in government
Fac     Humanities                     Central      M     documents.


                                                          (1) Inter-library Loan does a great job in delivering for me hundreds of books each term.
                                                          (2) One librarian has done a very fine job of acquiring books for teaching purposes.
                                                          (3) To identify gaps in the library's collection in connection with user needs, the Library should study an ILL database to determine what
                                                          books and which areas of study frequently require external loans. Then the library should proceed to fill those gaps.
                                                          (4) ILL receives and delivers thousands of books in cardboard boxes. An efficient system for re-using and recycling those boxes would
                                                          lower costs and preserve natural resources.
                                                          (5) As a scholar of Islam and a specialist on Arabic, I feel that the library does not adequately support my research needs. ILL is
                                                          wonderful, but it is difficult to research properly multi-volume works within the few weeks of the loan term. Also, there are several key
                                                          journals in my field that we do not subscribe to--even electronically--so this makes it difficult to stay abreast of developments in the
                                                          field.
                                                          (6) CD-ROMs are very powerful research tools, and essential for certain research projects. The library has several microfilm readers, but
                                                          very little support for CD-ROMs. In my case, I work on a Mac computer, but CD-ROMs require a PC, so I really need the library to have a
Fac     Area Studies & Languages       Central      M     dedicated workstation (hooked up to a printer) for Arabic software.


                                                          Bibliographers/research librarians in my fields are excellent, both keeping themselves abreast of topics and purchases, and in teaching
                                                          students how to maximize library returns. Circulation staff less impressive. I've had experiences with student aides starting with a "no
Fac     Humanities                     Central      F     can do" to simple questions before consulting their supervisor, though most supervisors there have been quite helpful.


                                                          In general, the library meets my needs just fine. Because I have a comfortable personal office, I don't much desire additional space in the
                                                          library. As for Q31, I don't think it's the function of a library to help me evaluate the quality of information -- that's part of my
                                                          responsibility as a scholar. Similarly, on Q28, staying abreast of my field is MY responsibility. While the library's holdings make that more
Fac     Social Sciences / Psychology   Central      F     or less possible (and the electronic holdings rarely let me down), I don't view that as a function of the library staff.



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                                                                              LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT
                                                          I think that the library sessions for Freshman writing courses are especially exceptional. One librarian did an excellent job for both of my
Fac     Humanities                     Central      F     classes.




                                                          Interlibrary Loan is outstanding! The staff help me get sources I need promptly. I can't say enough to praise this service.

Fac     Humanities                     Central      F     If - some day when there are funds - the film viewing facilities could be made more inviting, it would be a leap forward.


                                                          the document delivery and ILL services are great, though document delivery is sometimes a bit slow. faculty delivery service is also very
Fac     Humanities                     Central      F     useful, a huge help. please keep building collections, as they are spotty in some areas and very good in others.
                                                          We DESPARATELY need a new library facility, it's more important than any other priority on campus, and it should be modeled after
                                                          those facilities that make the library the CENTRAL place on campus for meetings, discussions, coffee, ... Yale, Duke, Princeton come to
Fac     Humanities                     Central      M     mind....

Fac     Humanities                     Central      M     I am also a graduate student

                                                          The services are good. But, the setting and environment in the library is not pleasant. The building interior seems very dark and old
Fac     Humanities                     Central      F     fashioned.


                                                          I want to praise the library's DiscoverArchive collection initiative. I think that it is of the utmost importance that our library continues
                                                          offering faculty and students that kind of resource. As we approach an increasing paperless world Vanderbilt should keep leading the
                                                          way on the dissemination of scholarly work through this electronic archive. The allocation of resources to such endeavors will pay
Fac     Humanities                     Central      F     enormous dividends for the visibility and prestige of our institution.

Fac     Social Sciences / Psychology   Central      M     a separate space for books placed on reserve was very useful in the past

Fac     Humanities                     Central      M     We desperately need new physical facilities, especially for student study space.
                                                          Great overall. The only main addition I would request would be online access to older journals. (But I do realize that this may be too
Fac     Other                          Central      M     expensive.)


                                                          Resources in my field are underdeveloped due to the absence of faculty over an extended period of time. The library has been
                                                          accommodating of attempts to remedy this situation, but this is a long term project. While service in the library is excellent, the print
Fac     Humanities                     Central      M     collections are simply not comparable to peer institutions. I rely on ILL extensively (and their service is excellent).
                                                          I have trouble accessing online information.

                                                          Every staff person at the libraries with whom I interact has been incredibly helpfu. If the person did not know the answer, he or she at
Fac     Education - HOD, LPO, etc.     Central      F     least knew to whom I should be referred.




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                                                                               LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT


                                                          There are a number of journals we have cut that are fairly major journals. I understand this is due to budget cuts, but I also realize that
                                                          we duplicate subscriptions in hard and electronic copies for other sources. The cuts to journals have tended to be democratic and not
                                                          focused on those areas of most importance to the department's strenghts (e.g., Latin American politics, American politics in the poli sci
                                                          department).

                                                          Interlibrary loan has been great, but I think the time allotted for faculty to hold a ILL book could be longer. Recall requests also take
                                                          quite a bit of time.

                                                          The political science book collection could probably be updated. Compared to other universities I have been at, I have never been asked
                                                          to look at a list of upcoming publications and so I regularly find books somewhat central to my research and my students' work is not in
                                                          the library (but, oddly is in libraries like U. Kentucky).

                                                          THe library service generally has been great in my time here. The government documents people are wonderful, and I enjoy my
                                                          interactions with librarians there.

                                                          I have found 'Worldwide Political science Abstracts" and SSCI to be the best databases the library offers for finding shcolarly resources
                                                          for both my students and my own research.

                                                          Finally, the political science department has become one of Vanderbilt's strongest departments in the last few years. However, the
                                                          library resources devoted to political science have grown smaller while the department has moved higher in the rankings and reputation.
                                                          The library should consider a re-evaluation of resource allocation for more political science resources. Many of the resources currently
                                                          available in poli. sci. in the library are geared toward more humanistic-style poli sci, even though the field is more social science and
Fac     Social Sciences / Psychology   Central      M     quantitative. Expansion of databases and social science resources would be commendable.
                                                          Library staff at all levels is first-rate!! Collection is good, and getting better. Still short in foreign language books, but I understand the
                                                          fiscal constraints. The biggest single problem is the physical environment: it's like being inside a concrete box. Little natural light, dark
Fac     Social Sciences / Psychology   Central      M     stacks...very uninviting!
                                                          In general I am satisfied with library services. I believe some of the links on the homepage are not well prioritized, and that some of the
Fac     Social Sciences / Psychology   Central      F     interfaces are clunky.

Fac     Humanities                     Central      F     Our departmental librarian is fantastic.



                                                          Library staff are generally helpful and courteous; this is particularly true of the Stevenson Science library, which I also use frequently. The
                                                          library in general lacks so many important databases that faculty in my field are constantly accessing databases through other
                                                          universities. For a library without a substantive collection, this is a major oversight. Beyond this, the microfilm collections are also
                                                          abysmal, and the space for printing or making digital copies from these collections is clearly an afterthought. This situation constantly
                                                          challenges my ability to teach and research in my field. The central library is not inviting as a space for leaning or research, and many
Fac     Humanities                     Central      F     faculty don't even visit it. This is not good--the library should be at the center of the university's intellectual and pedagogical mission.

Fac     Divinity/Religion              Central      M     Thank goodness for ILL; its staff has been extremely helpful for and supportive of my research.




                                                                                          5/15/2012                                                                                                         5
                                                                               LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT


                                                          I love the faculty delivery service. It's been tremendously helpful for my research and teaching, and it has improved the overall
                                                          productivity of my academic performance so much. The faculty delivery service has been extremely helpful for my most recent research
                                                          project. I like that book chapters and journal articles can be requested and viewed on line, that too, quite promptly. In my opinion, this
Fac     Humanities                     Central      F     makes Vanderbilt's library one of the best in the country in terms of support for faculty research and teaching.

Fac     Area Studies & Languages       Central      M     printing is problematic

                                                          The library team has been excellent, professional and very helpful any time I have needed anything. They have gone above and beyond.
                                                          I'm not crazy about some limitations on what is available on line and I had some services at my previous university that are not available
Fac     Social Sciences / Psychology   Central      M     here.

                                                          Services are good to very good; could use a greater number of actual or e-books. It seems frequently the case that a book I am
                                                          interested in is not in the library holdings, though I understand intra-library loan is a substitute. I very much appreciate how easy it is to
Fac     Social Sciences / Psychology   Central      F     access electronic resources from off-campus: thank you for this!

                                                          The Vanderbilt libraries have improved in all ways dramatically since I arrived in 1969. Interlibrary Loan is now capable of remarkable
Fac     Humanities                     Central      M     miracles in locating resources.
                                                          It would be helpful to have the ability to set-up a proxy server connection to access library resources off-campus without having to log on
                                                          every time.

Fac     Social Sciences / Psychology   Central      M     One librarian has been extremely helpful and resourceful.
                                                          Stocks in English lit. are not great, but ILL works well and purchase suggestions are usually fulfilled.
Fac     Humanities                     Central      M     Staff on 4th floor need to keep down the volume! It's impossible to get any work done down there.

                                                          The folks at ILL and the microfilm office have provided splendid service. Also, it's very helpful to receive book purchase updates from the
Fac     Humanities                     Central      M     librarian in my field.
                                                          Great staff, very helpful -- both professional staff & students.

                                                          Very poor collection for my needs in contemporary poetry, books & journals, both.

Fac     Humanities                     Central      F     Absolutely awful physical facility -- depressing, smelly, out of date, crowded, ugly.

                                                          1. Many important new journals are missing. The collection is too old.
                                                          2. Eelctronic resources, in particular the electronic journal subscription is truly limited.
                                                          3. The support to the data subscription is poor.
                                                          4. Many important handbooks are missing. For example, the handbook series evolves and updated over time. Vandy library simply has
Fac     Social Sciences / Psychology   Central      M     not updated.


                                                          Where are the questions about the books? Why is there no survey on libary holdings? Service is meaningless without holdings. The
                                                          library's holdings are shockingly low for the a library associated with an A-1 research institution. This survey seems to be only about
                                                          service and electronic resources. Please appreciate that many of us still do research in disciplines for which books are the primary
                                                          medium. Vanderbilt must realize this fact or it will never be the research institution it aspires to be. Well lit spaces and comfy chairs are
Fac     Engineering                    Central      F     secondary to adequate holdings. Vanderbilt's holdings ARE NOT adequate.

Fac     Divinity/Religion              Central      F     I only wish we had ArtStor




                                                                                         5/15/2012                                                                                                         6
                                                                               LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT

Fac     Engineering                    Central      M     LOVE the faculty delivery service. Thanks!!!

                                                          just a comment about the survey: each one of the 5-prompt sections seemed to be after the same responses, just the same questions
Fac     Humanities                     Central      M     rephrased each time. made me feel i was the lab rat.


                                                          I'm sorry to see that amount of foreighn language books are going done. I think it's not the library choice but still...
Fac     Biomedical/Health Sciences     Central      F     I think Vanderbilt libraries are increadibly good

Fac     Social Sciences / Psychology   Central      F     Excellent service, but the physical building is terrible! Please build a new one/renovate ASAP!

                                                          I am especially impressed with the DiscoverArchive for the electronic archiving of one's scholarly work. We are starting to use this
                                                          service heavily in the Psychological Sciences Honors Program to archive students' honors thesis. I think this is a very important program
Fac     Social Sciences / Psychology   Central      M     that the library is supporting.
                                                          One bibliographer is fabulous - s/he makes the place for me.
Fac     Social Sciences / Psychology   Central      M     The staff in charge of the digital archive projects is also fantastic and very helpful.

                                                          As a former student and current lecturer, my major complaint about the library is that the interior space of the central library is pretty
                                                          unpleasant. There used to be nice place to study downstairs in the reserve room. There are fewer journals available electronically at
                                                          Vanderbilt than there were at Northwestern. However, I think that the library staff is friendlier and more helpful than those at other
Fac     Social Sciences / Psychology   Central      F     universities.


                                                          I love your delivery service!
                                                          Your staff is always responsive and quick; sometimes it's not always easy to find the right person to ask a question of, however. I'd like to
Fac     Area Studies & Languages       Central      F     be able to do this without writing an email when, for instance, I'm looking for ways to download or upload a journal article.

Fac     Biomedical/Health Sciences     Central      M     Keep up good work


Fac     Social Sciences / Psychology   Central      F     I wasnt sure what you meant by 'minimum service level' ie the level at which I use the service or the service I'm provided

Fac     Humanities                     Central      F     The Central Library is housed in an especially unappealing space. That is my main complaint.


                                                          The Microform/Media people are heroes, in my view.One is an excellent colleague who never fails to keep me informed about new
                                                          materials and copyright issues w/DVDs etc.; s/he keeps my courses in Film running smoothly. The other has been great about making
                                                          space in the budget for new film/DVD materials we need for pedagogy and research; s/he even gave up a Saturday to participate in an
Fac     Humanities                     Central      M     off-campus conference panel on the Penn Warren "Who Speaks?" project. I tip my hat to them both!

                                                          electronic journals, online articles, have revolutionized the way I work. I deeply appreciate the wide range of journals to which vanderbilt
Fac     Humanities                     Central      F     subscribes.


                                                          I have found library personnel, especially one librarian, to be extremely professional and helpful. However, I wish that the library had a
Fac     Humanities                     Central      F     stronger collection--far too often I need to use interlibrary loan to obtain materials I consider basic or essential to my field.

                                                          I felt the survey questions were redundant to a high extent, and reflecting on the threefold distinction in answers took longer than i had
Fac     Humanities                     Central      M     anticipated and the survey indicated.




                                                                                          5/15/2012                                                                                                       7
                                                                               LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT

                                                          The library has a good _basic_ collection--suitable for undergraduate and graduate research in my field but NOT for original, frontier
                                                          work for top journals or thesis research. Too shallow. It would be much more useful if Annex and other sattelite material were
                                                          consolidated into one "Main" library Annex staff have been helpful in my working on site occasionally but this is inconvenient and they
                                                          really don't like you getting into the shelving!

                                                          While I would say that I have been spoiled by association w/ some of the greatest libraries in the world, VU's library compares
                                                          unfavorably w/ say Emory's or Wash U and even some liberal arts college libraries (e.g Oberlin's) are more useful (not to mention user
Fac     Social Sciences / Psychology   Central      M     friendly and welcoming).
                                                          I was frankly surprised and gratified to find that the Library had a very strong collection in my area of specialization thanks to a devoted
Fac     Area Studies & Languages       Central      F     andhighly skilled bibliographer.
                                                          The library service is great. Librarians are very helpful and friendly. Number of journals is limited.

                                                          The facility itself, however, is not very inviting. The architecture is not great and the location does not serve as the intellectual center of
                                                          the university. Usually, I don't spend much time in the library and just check out my books, although I wish to spend more time in the
Fac     Area Studies & Languages       Central      M     building.

Fac     Social Sciences / Psychology   Central      F     Excellent support for classes that I teach, from library workshops to media reserves.


                                                          The disparity between faculty research fields and the library's holdings is striking. I work on non-English literatures--spanning from
                                                          Europe to Asia, and texts are simply not available--from primary sources, to electronic sources or academic journals. Contemporary
Fac     Area Studies & Languages       Central      M     English materials in the fields of theory, cultural studies, philosophy, etc. are not available.

Fac     Social Sciences / Psychology   Central      F     I have always received EXCELLENT assistance from the research librarians at the Central library.

Fac     Area Studies & Languages       Central      F     I appreciate one librarian's work very much. She always keeps us up today in al Language aspects. She is great!

Fac     Humanities                     Central      M     One of the librarians is one of the most valuable resources at Vanderbilt University from my point of view.

Fac     Area Studies & Languages       Central      F     I think that the library is doing excellent and useful job.


                                                          The proliferation of alternative databases for accessing the same journal articles is confusing and often frustrating. When doing a search
                                                          for a specific article, some of the databases require you to re-enter the same detailed information multiple times, wasting time and
                                                          breeding frustration:

                                                          In electronic databases, the many differences in their search term criteria and formats are confusing and a major impediment to doing
                                                          research. Frustrated by the variety of convoluted and non-transparent methods for searching in our library's databases, I very often
                                                          resort to googling instead, which finds the reference I need much more quickly. If academic databases are inferior to Google as a way to
                                                          locate information, there's something wrong in the world of electronic databases.

                                                          Many of the electronic journal databases have missing articles and pages more often than they should. It would be great if the electronic
Fac     Social Sciences / Psychology   Central      F     database system could be streamlined and made more researcher-friendly.



                                                          The library has lost one of the books that I've RETURNED and they are making me feel like a criminal. I guess that I'll just have to buckle
Fac     Humanities                     Central      M     in and pay for it. Who has the burden of the proof? I do. I wonder if the library has ever lost a book.



                                                                                          5/15/2012                                                                                                         8
                                                                             LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                   LIB BRANCH   SEX   COMMENT



                                                        A few points:
                                                        - The library staff is excellent and an invaluable resource.
                                                        - The website could use a lot of work to improve the interface.
                                                        - The least acceptable factor of Vanderbilt's library services is the Interlibrary Loan. Most books take a minimum of 3-4 weeks to arrive;
                                                        my grad students have learned that any book they need for a paper must probably be requested at the start of the semester if they want
                                                        it by the end. It's difficult to understand why this should be so: even smaller universities have the system working in such a way that it
                                                        isn't uncommon to receive a requested book in a matter of days. I have never received a book that quickly from Vanderbilt's ILL service.

                                                        A research university with a moderately sized library needs a reliable and swift ILL service. We shouldn't be complacent about this: most
Fac     Humanities                   Central      M     other universities can and do achieve a turnaround much faster than Vanderbilt's unacceptably slow rate.

                                                        The navigation on ACORN pages is a bit flawed by the fact that you get thrown out once you push the wrong "go back" button. - Holdings
                                                        in the Humanities are very good yet they could be even better. E. g., I missed the "Cambridge Encyclopedia of British Theatre". In the
                                                        field of German Studies, again, holdings are lavish yet (of course) not beyond all expectations. - I should add that all in all I am very
                                                        enthused by, and grateful for, your library services. And that next to Central I often use Peabody Library as a place for silent reading. (The
                                                        problem that books borrowed at Central Library make the alarm bell ring if one tries to leave with them Peabody Library might,
Fac     Humanities                   Central      M     according to my impression, been solved now.)
Fac     Divinity/Religion            Divinity     M     I am quite satisfied with the library service provided.


                                                        First, let me say that I think the lack of investment in the University library is the most obvious marker that Vanderbilt is yet to be a top
                                                        research institution. That said, I feel that the staff has gone above and beyond in trying to cure that problem. I don't know where I
                                                        would be without their support.

                                                        I'm very demanding when it comes to scholarly materials and I have never been disappointed by Div Library staff. More, they continue
                                                        to surprise me with their patient expertise. In addition, they have created a setting where I want to spend more time in the library than I
Fac     Divinity/Religion            Divinity     F     am able to. Let me also put in a good work for the ILL folk. They are outstanding. Thanks to all.

                                                        I am very excited about the potential of Discover Archive - this could really enhance my work.
                                                        The print collection - esp. of older works and foreign language works - is sometimes disappointing.
Fac     Divinity/Religion            Divinity     M     The staff members are always warm and friendly.
                                                        Divinity staff and collection outstanding and getting better. Excellent and welcoming.

                                                        Central library, however, is dour and ,despite a good staff, is simply not heimisch enough for comfortable or long-term work. At times, if
                                                        feels like ghosts have taken it over.

Fac     Divinity/Religion            Divinity     M     Better days ahead, I hope.

                                                        The only issue that is sometimes confusing is when Eskind's webiste will not have a journal, but the central library does, but this isn't
                                     Eskind             annotated on Eskind's website. I have been charged for Document Delivery before, thinking that we didn't have access to an article,
Fac     Science / Math               Biomedical   F     when really it was just Eskind that didn't have the article.

                                     Eskind             I use the electronic library continuously each day, but rarely go to the physical library. The exception is for older journal article that are
Fac     Biomedical/Health Sciences   Biomedical   M     not available electronically. My students/postdocs do similarly.




                                                                                        5/15/2012                                                                                                        9
                                                                              LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT

                                                          Vanderbilt's digital library services are excellent. I have several options of proxy or VPN - in combination with the extensive
                                                          subscriptions, those allow me to access almost any research article I need from anywhere in the world.

                                                          I have one quibble. The main entry gate to Eskind is a real hassle. I inevitably have books, a backpack, a computer, or other stuff, and it's
                                       Eskind             difficult to squeeze through the turnstiles, going and coming. The passage space is about a foot narrower than my usual person+stuff
Fac     Biomedical/Health Sciences     Biomedical   M     profile, so I have to perform gymnastics every time.


                                                          It would be useful to send information to new faculty members of how best to access online journal articles. Which search engines have
                                                          direct links to articles (Ovid vs. Pubmed etc.) and which database to use to locate articles (Eskind vs. Heard Library). Also how to go
                                       Eskind             about requesting documents from interlibrary loan. The best format is a brief FAQ document that is sent to new faculty members by
Fac     Molecular Biology/Genetics     Biomedical   F     email upon arrival, and again 3 months later when their research labs are up and running again.


                                                          My ratings are composite scores based on Eskind Biomedical, Heard main library, and the Divinity library. But it is very difficult to arrive
                                                          at a composite when rating issues that concern building structure--Eskind is relatively new, well maintained, easily accessible, Heard and
                                       Eskind             Divinity are not nearly as well maintained and the organization of materials compromised. The one element on which both Eskind and
Fac     Biomedical/Health Sciences     Biomedical   M     the others shine is the staff, which is excellent.
                                       Eskind
Fac     Biomedical/Health Sciences     Biomedical   F     access to a large array of online journals is the most important service of the library for my work

                                                          Answer to 36 should read "almost never"
                                                          36-38 don't address what I do most often which is to search the medical literature via EndNote, Google Scholar or
                                                          DevonThink/DevonAgent. Access to journal articles is transparent (and far faster) without the need for the Eskind library webpage. I
                                                          must use the Eskind web page to retrieve all but open access articles from home. It is slow enough that I usually just save the links and
                                                          retrieve the articles when I am back in the office.

                                                          I have two major suggestions/questions. First when I connect via VPN from my home, journal web sites do not recognize me as being in
                                                          the Vanderbilt domain as they do when I am using a computer in my office. Is there a way to change this?

                                       Eskind             Second, while I am largely satisfied with online journal access there are some gaps. I would recommend investing in online subscriptions
Fac     Molecular Biology/Genetics     Biomedical   M     as the first priority when allocating library resources.
                                       Eskind
Fac     Biomedical/Health Sciences     Biomedical   M     Thank you


                                                          I rarely use the library for anything except for electronic resources. Honestly, I am not sure what else the library can provide for me,
                                                          besides print material, of course :) If there are other services, it might be helpful to do some PR 1-2 x a year to market your other
                                       Eskind             services. For example, there were many questions about meeting space. I don't ever think of the library when I am trying to schedule
Fac     Social Sciences / Psychology   Biomedical   F     meetings with collaborators across the campus. I love the electronic resources and the faculty delivery service.
                                       Eskind
Fac     Biomedical/Health Sciences     Biomedical   M     Have some trouble when trying to make copies since I can recharge old card.
                                       Eskind
Fac     Biomedical/Health Sciences     Biomedical   M     add more new journals.
                                       Eskind
Fac     Biomedical/Health Sciences     Biomedical   F     The most important service is online availability of articles and books with good databases and links. this is key.




                                                                                         5/15/2012                                                                                                        10
                                                                              LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT


                                                          Overall, I'm happy with Eskind's location, atmosphere, and online resources. The central library resources (ACORN) are not as friendly to
                                       Eskind             use, especially when accessing e-resources. It may be that I'm not as familiar with how to use it, but I just find the ACORN interface
Fac     Biomedical/Health Sciences     Biomedical   F     awkward. I'm impressed with the e-resources that are available, but have a hard time finding them and using them.

                                       Eskind             The services provided are great. The electronic resources are particularly helpful and have made a great difference to my professional
Fac     Biomedical/Health Sciences     Biomedical   M     life. Keep up the good work.


                                       Eskind             I also frequently use the music library, and my answers for Eskind also mostly correspond to my opinion about the music library,
Fac     Science / Math                 Biomedical   F     although the finding of certain material often prooves a little more difficult
                                       Eskind
Fac     Molecular Biology/Genetics     Biomedical   F     Some Journal still unavailable. Hofully we can get more Journal from websites

                                       Eskind             I think the library is excellent, and I really appreciate and frequently use (sometimes daily) electronic access to journals and medical texts
Fac     Biomedical/Health Sciences     Biomedical   F     from home. I don't know what I would do without that access.


                                                          The one problem that I have encountered several times is being unable to find a journal reference that is actually available. I will order
                                                          the paper through Eskind Document Delivery only to be charged because it was available somewhere on campus. I have learned to
                                                          search the Eskind site, then search Acorn, then search the Jean and Alexander Heard site, and I still don't find some items that Vanderbilt
                                       Eskind             has access to. A "central" search/access site would be immensely helpful. It would also be helpful if the Document Delivery Service
Fac     Biomedical/Health Sciences     Biomedical   F     would notify you if the resource was available prior to charging for a service that you could do yourself.

                                       Eskind             I've been at Vanderbilt for 38 years, and I've seen the library grow tremendously in its holdings (mainly electronic) and the services it
Fac     Social Sciences / Psychology   Biomedical   M     provides. In general, I'm very please with the VU library system.


                                       Eskind             i appreciate the speed with which I get access to items through ILL, from the archives, etc. I like being able to pick up books at the
Fac     Social Sciences / Psychology   Biomedical   F     medical library.

                                       Eskind             Most important aspect of library services is electronic access to journals. I perform all functions over the web, but the fact that our
Fac     Biomedical/Health Sciences     Biomedical   M     university provides access is critically important to my fields in science. We would be helpless without this access.



                                       Eskind             The only time I requested the library to add a subscription for a new journal I was ignored multiple times so I purchased it for myself and
Fac     Biomedical/Health Sciences     Biomedical   F     the library added it 6 months later. Better communication would be nice on this matter.
                                       Eskind
Fac     Biomedical/Health Sciences     Biomedical   F     My only problem is that some journals that I need are not elctronically avialable.

                                       Eskind             the library staff are excellent in getting back to me and my students when we have research/referecne questions or general questions. It
Fac     Nursing                        Biomedical   F     is a great service




                                                                                         5/15/2012                                                                                                         11
                                                                             LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                   LIB BRANCH   SEX   COMMENT



                                                        I am very grateful for the fulltext resources provided by the library, and the wonderful quick service whenever I need an article ordered
                                                        in PDF. Eskind is a VERY VALUABLE resource to me. I'm sorry I could not provide detailed answers for all the first questions, they are far
                                     Eskind             too complicated and burdensome to complete: minimum, desired, and perceived. Even just filling out all 9's took forever and returned
Fac     Biomedical/Health Sciences   Biomedical   F     errors for a couple I missed. The survey would be fine with just perceived. Thanks, -LDC
                                     Eskind
Fac     Nursing                      Biomedical   F     re this survey. I missed a question and my answers to #36 to 43 were wiped out. bummer.

                                     Eskind             We need American Journal of Audiology; Journal of the Academy of Audiology; Journal of Early intervention; The search feature for the
Fac     Biomedical/Health Sciences   Biomedical   F     biomedical library website needs to be more flexible

                                     Eskind
Fac     Biomedical/Health Sciences   Biomedical   M     Excellent resource. Hard copy info on what is available and how to find it would be helpful.

                                     Eskind             The library provides good electronic resources: search engines, access to journals etc. Some things just aren't available though. I think
Fac     Nursing                      Biomedical   F     one problem now is in the cases I need a person, it is very hard to find one.
                                     Eskind             I wish the libraries across Vanderbilt were better linked. For example, my department's library copy card worked at the Eskind Library
Fac     Biomedical/Health Sciences   Biomedical   M     but not at the main campus library.
                                     Eskind
Fac     Business                     Biomedical   F     I mainly use the library web site to access and print articles from Cardiology journals.

                                     Eskind
Fac     Biomedical/Health Sciences   Biomedical   M     Have everything online, and save trees.


                                                        I have been doing research in a broad range of scientific and non-scientific topics, taking me to 6 different libraries in the past year. I
                                                        have been very satisfied with the size and availability of the print and electronic resources available. Any continued efforts to broaden
                                                        the electronic periodical resources would greatly appreciated, although overall I am satisfied with the current offerings. The library
                                                        websites (I most often use Acorn and the Eskind Biomedical Digital Library) are strong, and I would encourage continued efforts to
                                                        improve usability. The "Find@VU" feature (especially within Google Scholar, but also from within WorldCat and many others) and the
                                                        ability to connect to Acorn from EndNote are both extraordinarily helpful features, and I would encourage the library to continue to
                                     Eskind             explore integration with such widely-used resources and protocols.
Fac     Divinity/Religion            Biomedical   M     Thank you for your hard work.

                                                        It is expensive to have articles printed -- it would be great to have a resource to hire an individal to copy articles that were not part of the
                                                        library staff e.g. work study student. $5 per article is really expensive. When preparing for a grant or paper - and trying to obtain all the
                                     Eskind             articles needed that are available on line (e.g. older article) - it would take a lot of time to go to the library and copy all the articles - but
Fac     Biomedical/Health Sciences   Biomedical   F     charing $2 per article seems more reasonable.



                                                        I love it that I can use the online journals/monographs and books to track down almost any information that I need for teaching,
                                     Eskind             reviewing for editorial boards and grating agencies, or my own research and writing! Even most of the old literature that is occasionally
Fac     Biomedical/Health Sciences   Biomedical   F     needed is available through jstor- Collectively the linked library system is an invaluable resource!
                                     Eskind
Fac     Biomedical/Health Sciences   Biomedical   M     Excellent Medical Library! Sometimes I wonder why certain resources are carried by the library and others are not.




                                                                                        5/15/2012                                                                                                            12
                                                                             LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                   LIB BRANCH   SEX   COMMENT
                                     Eskind
Fac     Molecular Biology/Genetics   Biomedical   M     It is important to have access to journals and manuscripts from home or during travel


                                     Eskind             My only complaint is the absence of subscriptions to important journals in my areas, including Neurology, Anesthesia & Analgesia, and
Fac     Biomedical/Health Sciences   Biomedical   M     Psychosomatic Medicine.

                                     Eskind             Having excellent electronic resources is vital to my job as a clinical researcher, so easy access to electronic journals is most important to
Fac     Biomedical/Health Sciences   Biomedical   F     me.



                                     Eskind             Have been able to use library research resource, specifically one staff member at Eskind to help in answering clinical questions related to
Fac     Nursing                      Biomedical   F     our work. She has been the most excellent resource in helping us to provide care to our patients.

                                                        I consider myself fortunate to have the resources that Vanderbilt offers in its Library services. I do not believe most people fully realize
                                     Eskind             how lucky we are to be able to acces so much information, so readily. I have never had a bad experience at EBML, everyone is always
Fac     Nursing                      Biomedical   M     helpful.


                                                        I mainly use Pubmed for searches and print out PDFs of articles that I need from my computer. The library is very good regarding getting
                                     Eskind             the major journals. I am also happy that we have access to the current protocols series etc. However, there are a number of specialized
Fac     Molecular Biology/Genetics   Biomedical   F     journals that I wish we had access to as well. I realize that it is just a matter of stretching resources.


                                                        Lack of easily-accessible (and easy to pay for) copy machines is a major impediment to using the Vanderbilt libaries. I don't want to have
                                                        to apply for a special copy card and account just to be able to use a copy machine. I am perfectly happy to just take some change and
                                                        pay for it that way.

                                                        Also, the last time I did an on-line interlibrary loan request I received no response or requested materials. Is there a problem with this
                                                        system?

                                     Eskind             Finally, there are a number of journals important to my field that are not available through Vanderbilt either in hard copy or electronic
Fac     Biomedical/Health Sciences   Biomedical   M     form. I am unaware of whether there is a way of requesting subscriptions to these journals.


                                     Eskind             I am unable to complete this survey because each of the libraries are different for each category. If you would like useful data, you
Fac     Biomedical/Health Sciences   Biomedical   F     should administer this survey per library.
                                     Eskind
Fac     Biomedical/Health Sciences   Biomedical   M     Would like to have more catalogs with drawings or pictures of anatomy or molecular or physiological processes

                                                        I find the library staff incredibly helpful. I also find that the electronic availability of papers is excellent. Moreover, when something is
                                     Eskind             not available in the electronic collection, the document delivery service has been superb in locating and providing me with the
Fac     Biomedical/Health Sciences   Biomedical   F     manuscript I need.
                                     Eskind             Some of the journals I follow are not available; however, there is a good collection and when I have needed services, they have been
Fac     Biomedical/Health Sciences   Biomedical   F     good.
                                     Eskind
Fac     Molecular Biology/Genetics   Biomedical   F     In general, excellent. Better than previous libraries I have dealt with.




                                                                                       5/15/2012                                                                                                        13
                                                                            LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                   LIB BRANCH   SEX   COMMENT
                                     Eskind
Fac     Biomedical/Health Sciences   Biomedical   M     Electronic resources of journals is very good, although still room for improvement.
                                     Eskind
Fac     Biomedical/Health Sciences   Biomedical   M     Why are the questions above being asked in duplicate or triplicate? That's why I did not answer all of them.

                                     Eskind             My biggest concern is being able to access journal articles and other information from home. I've found this very difficult with few
Fac     Other                        Biomedical   M     instructions online to help.
                                     Eskind
Fac     Biomedical/Health Sciences   Biomedical   M     Good libraries are essential for academic life.
                                     Eskind
Fac     Nursing                      Biomedical   F     I have been unable to get online from home during "peak times".


                                                        I particularly like the books offered by electronic resource when I can find them, however I have troubles navigating the site. FOr
                                     Eskind             example, there is a book I accessed a year ago online through the library site, but when I went back to find it again to look at a different
Fac     Molecular Biology/Genetics   Biomedical   M     chapter I was unable to access it again. I don't know if we lost access, or if I just wasn't searching correctly.

Fac     Law                          Law          M     The law library is fabulous -- great response time to specific requests.


                                                        The law librarians are a wonderful group of people, and I appreciate their support every day. The quality of Central's collections, print
                                                        and electronic, holds the university back. The library is the difference, for example, between us and Duke. There are several historical
                                                        databases that have revolutionized research, but are not available here (e.g., America's Historical Newspapers, NCNP, Ancestry Library
                                                        Edition, and others). They are expensive, but necessary, and would markedly improve faculty, graduate student, and undergraduate
                                                        work product. Also, for print books, the library relies much too heavily on interlibrary loan. Major resources have to be devoted to
Fac     Law                          Law          M     building the library collections.



Fac     Law                          Law          M     would like to see better areas that inspire study and that can be used by groups of students for meetings and collaborative projects ...

                                                        My comments are entirely about the law library. If I were completing a survey about the main library my scores would be much higher in
Fac     Law                          Law          F     every aspect. I respect the central library and most often find help there.


Fac     Law                          Law          F     Since my research was related to latin america, specifically the Andean Community, there was not much information found as I wished.




                                                                                       5/15/2012                                                                                                       14
                                                             LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE   LIB BRANCH   SEX   COMMENT




                                        The reference librarians at Owen's library are extremely helpful, knowledgeable, and service oriented. They are highly responsive. They
                                        will come to your office to help you learn new databases. They handle e-mail requests efficiently and accurately. I have used similar
                                        business school libraries at Duke and Tulane. The Owen librarians are easily as good as any other librarians with which I have worked.
                                        They are wonderfully pleasant with which to work and are always professional in their demeanors. They are good at communicating
                                        information about new databases. It might be nice to have some proactive outreach regarding certain types of tasks/research that can
                                        be more easily done with various library databases. Certainly this is a tall order as the research interests and needs of the Owen faculty
                                        are so diverse--it is probably akin to asking a faculty member to be able to reach each of 60 students in a classroom during lecture (just
                                        not really possible!). Otherwise, I cannot think of anything that I would suggest needs attention.

                                        I have also worked with the electronic document delivery service through the main library (with interlibrary loan). I have used that
                                        process at least half a dozen times in the last year and I find it very, very useful, quick, and helpful in my research. I have never set food
                                        inside the main library (in my three years at Vanderbilt). I just did not find it necessary to do so. Everything is accessible from my
                                        desktop or through the electronic document delivery service. In once case when I needed hard copies resources from the archives the
                                        reference librarians coordinated and got those materials delivered for me.

                                        I am very pleased with the library web interface to the various databases to which Vanderbilt subscribes. The interface is easy to use. I
                                        believe that our electronic journal collection (at least in business) is quite comprehensive (and, certainly, user friendly).

                                        I am very pleased with the library system at Vanderbilt. The library system is, in my mind, an integral part of doing research (and, to a
Fac     Business     Management   M     lesser extent, teaching). So I am very, very pleased.


Fac     Business     Management   M     We have a wonderful library staff.


                                        the Management Library overall does a great job. I think there are some people who work there who are less interested in being nice or
                                        helpful. I have found one current staff member to be very helpful and knowledgeable about my area of study.

                                        It is unfair to require the information in 40-43 to complete the survey as that information can specifically identify me! If you are
Fac     Business     Management   F     intersted in collecting unbiased answers this identification problem should be addressed.


                                        WALKER MANAGEMENT STAFF IS EXTRAORDINARY. A BETTER WEB SITE WITH EASIER ACCESS TO KEY RESOURCES (i.e., having to look at
                                        an alphabetical list of a zillion data bases is just STUPID). It would be better to have the most frequently used ones at the top with quick
Fac     Business     Management   F     links and then have an alpha list for those more specialized. This annoys me every time I try to access a journal.


Fac     Business     Management   F     Very friendly staff. Excellent leadership that connects with faculty.

Fac     Business     Management   M     I stay abreast in my career by going to conferences. I don't need the library very much.

Fac     Music        Music        F     love blair library




                                                                       5/15/2012                                                                                                         15
                                                            LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE   LIB BRANCH   SEX   COMMENT


Fac     Music        Music        F     Please add Saturday afternoon hours




                                        The music library is invaded by children from the precollege program from about 3:00 - 7:00 p.m., making it difficult to find space and
                                        quiet, and it is closed all day Saturday. It is an undergraduate library so by definition it does not have the resources I need for my own
                                        research; thank goodness for the ILL staff. They are the only reason I am able to function here as a researcher because, even though I do
                                        interdisciplinary work that crosses over into several other areas of 20th-c culture and history, Central often does not have what I need,
                                        either. I spend as little time as possible in Central Library because it is a most uninviting work space. I pity the grad students here; the
                                        library was our haven and our sanctuary when we were in grad school, and t is hard to imagine being inspired in that space. On Gordon
                                        Gee's watch the libraries suffered shameful budgetary neglect and I am very hopeful that having a dean of libraries will help put the
                                        library back on top of the university's priorities. I always wonder how Vanderbilt ends up consistently in the top 20; do they not take the
                                        library into account when they calculate those rankings? Because Central is not the library of a top-20 research I institution. I worry that
                                        the good people in the Vanderbilt library system will continue to leave in droves because they are not treated well here. Again, I am
Fac     Music        Music        F     hopeful that a dean of libraries can address some of these issues.

                                        Music Library and Staff are fabulous. I typically find Central Library unwieldy and uncomfortable. The distribution of materials in Central
                                        seems counter intuitive. The physical space is daunting and a bit institutional (in a bad way). I avoid Central as much as I can (and I
Fac     Music        Music        M     suspect most students do as well).

                                        The staff is VERY willing to help procure information, tools and more. They are actively working daily to make the library a richer, inviting
Fac     Music        Music        F     and dynamic place of learning.


                                        The only reason I didn't put all 9's for "Perceived Service Performance" is to affirm the excellent Library Staff's philosophy that there is
Fac     Music        Music        M     always room for improvement, even when the current service level is exceedingly high (as it is).


                                        I love the Blair library staff and feel very grateful to have that resource in the music building. The few times I've done research at Central,
Fac     Music        Music        F     I've found it to be a counterintuitive and awkward space, so now I usually request materials to be sent over to Blair when I need them.
                                        Great helpful people at the Wilson Library. They make my job easier!
                                        (Survey's "perceived" questions most accurate!) Others are bogus-ish!
                                        :)
Fac     Music        Music        F     The Wilson Library staff is still wonderful!

                                        While I have found the Central Library's physical facility and DiscoverLibrary difficult to navigate, I have had exceptionally positive
                                        experiences with the Music Library staff. Staff members have been consistently helpful, knowledgeable, and always willing to exceed
Fac     Music        Music        M     expectations. Can we clone them?

                                        The music library staff are wonderful and I wish they were more appreciated. They work so hard for all of us and are excellent at their
Fac     Music        Music        F     jobs.



                                        I find Blair Music Library very helpful in all situations, even thinking of ways to help the Suzuki program that I haven't thought of.
Fac     Music        Music        F     Many thanks for the great service!



                                                                       5/15/2012                                                                                                          16
                                                                               LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH   SEX   COMMENT



                                                          1) Budget constraints in purchasing new materials will always be an issue, even moreso in the next year or two, I feel certain.
                                                          2) ACORN has many frustrating limitations.
                                                          3) I was contacted by a graduating senior about recommending some choices for her senior privilege to request an acquisition; what a
                                                          wonderful idea -- many thanks.
Fac     Music                          Music        F     4) The music library staff is terrific!


                                                          The main library is a miserable place--and I'm glad that we have campus delivery so that I don't have to go there and deal with it very
                                                          often. The music library is better than it ever has been--the staff is wonderful, engaged, helpful, and friendly. The facility is fine. No
                                                          complaints whatsoever in that regard. I'm hoping the collection will continue to grow in the face of budgetary issues--but not at the
                                                          expense of staff. I'm not sure what I'd change beyond budgetary restraints. I'm hoping the current staff will stay for a good long time and
Fac     Music                          Music        M     keep things stable. My only suggestion would be to make the status of purchase requests a bit more transparent online.

                                                          I GREATLY appreciate the intra-library delivery service on campus. I have used the central library's resources much more frequently as a
Fac     Performing & Fine Arts         Music        F     result. The staff in the music library are top-notch and extremely helpful!

Fac     Music                          Music        F     The music library staff is amazingly generous and helpful at all times. They make it a pleasure to use the library.


                                                          PSYCInfo has changed. It is more difficult to use now than it was before. Because of this, I use it less often and use GOOGLE.SCHOLAR
Fac     Social Sciences / Psychology   Peabody      M     more often. However, the old PSYCHInfo was more effective, for my work, than GOOGLE SCHOLAR.


                                                          The Peabody Library staff are always responsive and cheerful. They do a fantastic job with a relatively limited budget Very helpful. I wish
Fac     Education - HOD, LPO, etc.     Peabody      F     our electronic resources were more extensive, but I know that academic materials are expensive.


Fac     Undecided                      Peabody      F     (questions 39-43 are sufficient in many cases to identify respondents)

Fac     Biomedical/Health Sciences     Peabody      F     Since so much animal work is performed here, I would like online access to more veterinary journals.


Fac     Education - HOD, LPO, etc.     Peabody      F     I continue to hear good things about the Peabody library support from my undergrad and grad students

                                                          The only problem I've had with the library is that it takes a long time to get books or copies of journal articles through interlibrary loan.
                                                          At my previous institution, I could count on a 48 hour turn around time. Here it has taken weeks to get a book and sometimes the
Fac     Education - HOD, LPO, etc.     Peabody      F     journal articles never come.



                                                          My comments are NOT about the Peabody Library but about Library Central. The Peabody Library is a model that Central would do well
                                                          to follow. It has inviting spaces, extremely helpful staff. I am very satisfied with the services I receive from the Peabody Library. I do not
Fac     Social Sciences / Psychology   Peabody      F     want my comments to be a judgement of that library but of Library Central. I wish I could have filled out two surveys.


Fac     Education - HOD, LPO, etc.     Peabody      F     I love the Peabody Library. It is a fabulous space for working, and the staff are knowledgeable and supportive.

Fac     Education - HOD, LPO, etc.     Peabody      F     Wonderful service and academic support received from the Peabody Library



                                                                                         5/15/2012                                                                                                         17
                                                                               LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH    SEX   COMMENT

Fac     Social Sciences / Psychology   Peabody       F     The Peabody library staff is amazingly helpful.

                                                           The Peabody library is wonderful about helping me obtain materials through Interlibrary loan in a timely manner. Also, the staff in the
                                                           Curriculum Lab are excellent! They are very helpful and have done a great job acquiring materials that my students need. Everyone at the
                                                           Peabody Library has been very helpful over the years. I have taught 3 different classes, and they have supported me well through all of
Fac     Education - HOD, LPO, etc.     Peabody       F     them.



                                                           resources related to curriculum and instruction could be made much more readily available by grouping them. The support for
Fac     Social Sciences / Psychology   Peabody       M     prospective teachers is subpar compared with other places I have been both in quantity and accessibility.


                                                           The library/Peabody is not up to date with many journals dealing with race, income, and immigration work. When I have ordered
                                                           journals of this type, they have given me budget issues as a reason not to order. I have to buy many of these books from my own
                                                           research funds. I find it poorly equipped with material dealing with Latino and immigration issues. I am disappointed with this
                                                           circumstance given the status of Peabody as a #2 ranked institution.
                                                           I also recommend better information linking to law journals and services relating to how legal students retrieve information for their
                                                           work.

Fac     Education - HOD, LPO, etc.     Peabody       F     The GIS division has offered spectacular assistance.


                                                           I really don't go to the library very much at all, as I access most of my information through the online services. The few times that I have
                                                           interacted with Peabody library staff have been great. One member does a great job of continuing to send me potential funding
Fac     Education - HOD, LPO, etc.     Peabody       F     announcements from private organizations, for which I'm grateful.

                                                           The staff has gone well beyond the call of duty in helping my students and my class learn about doing research at the library - they set up
Fac     Education - HOD, LPO, etc.     Peabody       F     a training with a few days notice and for that I am so appreciative. Strong staff!

Fac     Education - HOD, LPO, etc.     Peabody       F     The Peabody library staff are professional and always so helpful.
                                       Science &
Fac     Engineering                    Engineering   F     I also use the Eskind Biomedical library.

                                       Science &           The main thing is to maintain the electronic access that we currently have which is outstanding. The faculty service of obtaining articles,
Fac     Science / Math                 Engineering   M     chapters, etc.and making their electronic version available is an invaluable asset!

                                       Science &           In 25 years at Vanderbilt I have found the library staff to be friendly, well informed, and extremely willing to help with teaching and
Fac     Social Sciences / Psychology   Engineering   M     research activities. Kudos to them.




                                                                                          5/15/2012                                                                                                       18
                                                                              LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                   LIB BRANCH    SEX   COMMENT


                                                         This questionnaire is silly. Obviously my desired service level is always the maximum, so why ask?

                                                         I mostly use the Sci. & Eng. library. Although it is a bit small and cramped, it is very convenient having a library in Stevenson Center, and
                                                         it is nice having staff who are very familiar with the scientific literature.

                                                         One issue I have with the library in general: the access to electronic information through the "Find it @ VU" links does not always work
                                     Science &           properly. Sometimes this says we don't get certain issues of a journal, but if you go to the journal's web site it turns out that we do.
Fac     Science / Math               Engineering   M     Given the huge number of journals we get, though, it may be unrealistic to expect this to be perfect.

                                                         The library is excellent. The staff are very knowledgeable and helpful. The technological resources are excellent.

                                                         My one complaint is that it has very incomplete coverage of the important journals in my discipline. The library does not subscribe to
                                                         many of the major journals that are central to my discipline, including those published by the major U.S. scientific society in my
                                                         discipline.

                                     Science &           Some of these journals are collected by aggregator services, such as ProQuest, but this format does not allow me to see the figures and
Fac     Science / Math               Engineering   M     equations, without which the papers are not useful.
                                     Science &
Fac     Biomedical/Health Sciences   Engineering   M     The digital archive is a great resource


                                                         The staff members of the Stevenson Science Library are extremely courteous and generous with their time. They provide an open, safe
                                                         place to work and make a conscientious effort to solicit constructive criticism from the patrons regarding ways to improve services.
                                     Science &           Stevenson also has the most creative schedule of hours of all the libraries. The lighting is excellent; the use of space is imaginative, and
Fac     Humanities                   Engineering   M     the computers are well-maintained. This is an extremely well staffed, professionally managed library.


                                                         I am really quite pleased with the library services I presently receive at Vanderbilt. The major flaw is the Main Library which is in dire
                                     Science &           need of updating. It is a depressing place to try to use and thus I limit myself solely to physically using the Math/Science Library if at all
Fac     Science / Math               Engineering   M     possible.
                                     Science &           I still have to use Google instead of SciFinder sometimes during the day time to find literature articles. My access to electronic articles
Fac     Science / Math               Engineering   M     from some common publishers is denied. More electronic access is needed.
                                     Science &
Fac     Science / Math               Engineering   M     I think the Stevenson Center Librarians do a fabulous job under some very taxing financial and space constraints!!

                                     Science &
Fac     Engineering                  Engineering   M     Would like to see the Web of Science subscription upgraded to be able to see more conference proceedings information.

                                     Science &           Generally pleased with the Science & Engineering service and support; too
Fac     Science / Math               Engineering   M     little experience with the other branch libraries to express an opinion

                                     Science &           The staff is terrific. I particularly appreciate the efficiency with which they obtain articles and books from other libraries and purchasing
Fac     Engineering                  Engineering   M     books that I believe will enhance the library's collection.
                                     Science &
Fac     Science / Math               Engineering   F     the electronic resources are terrific



                                                                                         5/15/2012                                                                                                        19
                                                                 LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE       LIB BRANCH    SEX   COMMENT


                                             I am only using the Science & Engineering Library. To me, the most important function of the Library is to make RESEARCH JOURNALS
                         Science &           available in ELECTRONIC format. I never look at the paper version! For my research, it is crucial to be able to store journal articles
Fac     Science / Math   Engineering   M     electronically; that way, I can use published journal figures in presentations at scientific conferences, and in teaching.

                         Science &
Fac     Science / Math   Engineering   M     We have a fine, supportive library.


                                             I have one strong recommendation. Promote a particular S&E librarian. In my 5 years at Vanderbilt, he/she has been incredibly helpful,
                                             competent, and courteous, each and every time I have requested his/her assistance. And what I mean by this is that he has been
                                             unusually good in all of these areas - beyond the call of duty and beyond what I've come to expect from most of the fine staff at
                         Science &           Vanderbilt. He's/She's just really, really good at what he/she does, and I hope that those for whom he/she works are aware of it and
Fac     Science / Math   Engineering   M     recognize it.




                                             Chemistry support is outstanding - fast response and always resolved in some manner.
                                             My only frustration (and a longstanding and serious one) is the ease with which library resources can be accessed off campus. It takes a
                                             different pathway (and one involving several steps) to get access to the same resources that are 'one click away' when on campus. Other
                                             university VPN's (e.g. Indiana University) enable these same resources to be as accessible at home as in the office by configuring the VPN
                                             to allow your home mobile computer to 'appear' as if it were in a campus office. It is frustrating to be at home and feel like I'd rather wait
                                             until I get to work the next day to do something that could be (and sometimes needs to be) done at night. I've tried to work with the
                                             library to get this fixed, but they are held back by ITS policies/resources. Basically, I know my competition at other universities works less
                                             to get the same thing done. Alternatively, they get more done than I do in the same time when off campus.
                                             There has also been an increasing problem in the availability of important databases (e.g. SciFinder) - with an increase of users and
                                             limited site license, I am unable to access this resource until 'a later time'. This cuts into efficiency severely. Again, some things, as a
                         Science &           result, either don't get done or are poorer products (e.g. proposals) as a result.
Fac     Science / Math   Engineering   M     I can't stress enough how useful, skilled, and responsive the library staff is to assist with vetting these problems.

                         Science &           I have no problems with the staff. The issue with the Vanderbilt Libraries is their lack of access to relevant and important information,
Fac     Engineering      Engineering   F     especially when compared to peer schools.


                                             My overall experience with our library has been very very good. The staff and knowledgeable and helpful and the resources, including
                                             interlibrary loan capabilities, have been very good. My two complaints are that the Acorn web-based search tool is not always very
                                             helpful and noise in the study areas. Perhaps there could be certain areas in which cell phone ringers must be off and conversations
                         Science &           must be kept to a minimum, and other areas which are more relaxed, but ear plugs are a poor substitute for silence. Aside from these
Fac     Science / Math   Engineering   F     two issues the libraries have done a great job fulfilling my needs.

                         Science &
Fac     Science / Math   Engineering   M     I enjoy working with the staff at the Science and Engineering Library. They have always been very helpful when I have had questions.


                                             I have found that the efforts, attentiveness, and service of one staff member have been exemplary during my time at Vanderbilt,
                         Science &           particularly with the location and/or acquisition of reference materials for my research program and with the establishment of reference
Fac     Science / Math   Engineering   M     books and materials for my physics courses. I also must note the outstanding efforts of three of the S&E librarians.




                                                                            5/15/2012                                                                                                         20
                                                                 LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE       LIB BRANCH    SEX   COMMENT

                         Science &
Fac     Science / Math   Engineering   M     Some staff members provide extraordinary service to meet: research needs. I'd like to mention especially two members of the S&E staff.
                         Science &
Fac     Science / Math   Engineering   M     The search engine for materials could be better, but other than that, I've been extremely happy with the Stevenson library.

                                             Terrific services - very able, accomplished, caring staff. Electronic collection is good but could be better; too often I need journals we
                         Science &           don't have subscriptions to. Weakest link is e-books and integrating them into the courses! Going forward, I'd like to see more emphasis
Fac     Engineering      Engineering   M     on e-resources, and less on bricks and mortar.

                         Science &
Fac     Engineering      Engineering   M     I do pretty much all my work electronically via the web, so having access to digital journals/conferences from IEEE and ACM is crucial!

                         Science &           We have electronic access to many of the journals I require, but not all. I would commit resources to expaniding electronic access to
Fac     Engineering      Engineering   M     additonal journals



                                             In the 20+ years that I have been at Vanderbilt, I have seen substantial upgrading of the library facilities. The electronic resources, in
                         Science &           particular, are _excellent_. Special thanks must be given to one librarian in the Stevenson Library, for her tireless efforts to keep the
Fac     Science / Math   Engineering   M     Vanderbilt science library at the leading edge. The other staff are extremely supportive as well.

                         Science &           Science and Engineering staff are always very helpful.. They are all a pleasure to work with . In particular I wold like to recognize one
Fac     Engineering      Engineering   M     member of the staff for her very courteous and professional assistance.

                                             It is remarkable how much research literature is now available over the web. In that light, it is still disappointing to occasionally
                         Science &           encounter a journal article in an issue dated too early to be covered by our access. I would like to know better where to turn in such
Fac     Science / Math   Engineering   M     cases to be able to download the desired pdf file of my sought article.



                         Science &           I am a very satisfied user of Vanderbilt Library system. I have just one comment: sometimes interlibrary loan takes a long time (at least it
Fac     Engineering      Engineering   M     seems to me - more than a week). If there is any way to expedite this process it will be helpful.


                                             Electronic journal access is good, but could be usefully expanded. Ejournal access off campus has intermittent and different failures -
                         Science &           difficult to systematically fix. ILL very good, although slow sometimes (not VU fault, I guess). Ready to give up physical resources for
Fac     Engineering      Engineering   M     better electronic resources.




                                                                            5/15/2012                                                                                                       21
                                                                              LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                   LIB BRANCH    SEX   COMMENT




                                                         print versions are outdated and silly (you want me to photocopy when there is a perfectly good PDF?), as is the physical library building
                                                         in my opinion. it would be nice to increase the electronic holdings of back issues of journals as i am often unable to access these. I have
                                                         physically stepped into the library once in the last 4 years (the staff were wonderful and helpful). I frequently use the library proxy when
                                                         at home or traveling to access journals. it would be nice if it were easier to use the proxy (i.e. you have to login separately for every
                                                         journal article you want to access). if there is a way to do that, it isn't readily advertised (and in fact, I discovered the library proxy
                                                         because an undergrad told me). although it is sad to see things like libraries go the way of the dinosaur, my needs are to make electronic
                                                         access as convenient as possible and have a broad electronic subscription base in my field.
                                     Science &
Fac     Science / Math               Engineering   F     note - to search for info, i use pubmed...
                                     Science &
Fac     Engineering                  Engineering   M     Electronic subscriptions to journals is crucial
                                     Science &
Fac     Molecular Biology/Genetics   Engineering   F     survey has redundant questions,



                                                         The staff is excellent is all regards---very professional, courteous, and highly competent. It is always a pleasure to step inside Stevenson
                                     Science &           Library---for the people. However, the print materials---books and journals---falls well below standards at the international mathematical
Fac     Science / Math               Engineering   M     centers, both in numbers and the way they are made available in the library. This is somewhat mitigated by the excellent ILL service.

                                     Science &           My two highest priorities for library service are excellent online resources for me and places for my students to learn & study individually
Fac     Engineering                  Engineering   F     and together.

                                     Science &           My only difficulty with the libary service is that there is very limited access to some veterinary (animal scieince) journals. Also some of
Fac     Biomedical/Health Sciences   Engineering   F     the electronic subscriptions seem to have only recent dates
                                     Science &
Fac     Science / Math               Engineering   F     The number of online-accessible journals, including their earlier volumes, should be increased.

                                     Science &           New technical books that are popular are needed. Increase the number of e-books available. Once I had tried to use e-book but ran into
Fac     Engineering                  Engineering   M     all kinds of trouble and gave up.

                                                         The collection of books on electrical engineering topics is pretty limited and many texts are relatively old. The most important thing for
                                                         me is access to online journals, which I usually find that the library does an excellent job of. There is one site I would like to access for
                                     Science &           engineering/physics which I don't think you subscribe to: www.iop.org, which I think is a European collection of journals. Thanks for all
Fac     Engineering                  Engineering   M     the help with the web access.
                                     Science &
Fac     Science / Math               Engineering   F     I very much appreciate the expertise and helpfulness of the subject librarians.

                                                         I use the Central, Science, and BioMedical libraries; Central and Science have very good assistance, staff are very helpful. BioMed library
                                     Science &           is not so good; staff are often difficult to find and sometimes are not helpful. Finding information in the BioMed library can be
Fac     Science / Math               Engineering   M     challenging. More on-line access to science journals is needed.
                                     Science &
Fac     Engineering                  Engineering   F     VPN should allow off campus access to journals etc without having to go through a log in page.

                                     Science &           Would like easier subscription access to electronic journals so I can link to articles directly from the journal web site. This would help me
Fac     Science / Math               Engineering   F     more than anything else the library could do.




                                                                                         5/15/2012                                                                                                       22
                                                                               LibQUAL+2009 COMMENTS


USER
GROUP   DISCIPLINE                     LIB BRANCH    SEX   COMMENT


                                                           The library and especially the Science and Engineering Library (SEL) is absolutely essential to research and education in a top university
                                                           such as ours. Access to the library materials allows us to informed about newest developments and competitive in the field. We are very
                                                           fortunate that the librarians in the SEL are very knowledgeable and helpful. The library could have a bit more resources especially books,
                                                           but our librarians do a great job with what financial resources they have available.
                                       Science &
Fac     Science / Math                 Engineering   M     The questionary is not clear.
                                       Special             Given the access to many relatively current materials on the internet, the importance of the special collections is growing and should be
Fac     Law                            Collections   M     provided for in terms of space and personel.

                                       Special
Fac     Nursing                        Collections   F     One librarian at Central Library is indispensible to my work!!!

Fac     Biomedical/Health Sciences                   M     Electronic resources are the only service required. I haven't been in a library in over 5 years.
                                                           First of all, is it too much trouble to list economics as a discipline?

                                                           The fact is that about 80% of what I need I can find quickly online without the library.

                                                           About half of the other 20% I can get through you guys, but with significant difficulty. the EBSCO Database/interface is terrible. while
                                                           you guys have many subscriptions of things I might want it seem the publishers insist of making it available in the most awkward and
                                                           inconvenient ways. I have given up trying to get access to journals that we have subscribed to in several cases because I am timed out, or
                                                           too many people or logged in or it is unclear how to navigate to specific paper. This is not your fault, but it does make you significantly
                                                           less useful.

                                                           I love libraries in general, and used to use them all the time. I think that copyright management systems used by publishers have so
                                                           restricted access to expensive content that you have paid for, that we might as well not even bother in many, even most cases.

Fac     Social Sciences / Psychology                 F     I honestly can't say how you would help me in my research at this point although I strongly feel you are ready and willing to do whatever

Fac     Science / Math                               M     the online tools should be expanded and online service by library employees should be expanded


                                                           The electronic journal and data base collections are not as extensive, useful, or well organized as they were at the university where I
                                                           previously taught. When I called a librarian to help thinking I simply did not know the system, it took her 45 minutes to "walk me
Fac     Social Sciences / Psychology                 F     through it" and we still had not done a successful search when I had to end the call for a faculty meeting

                                                           I also use the Stephenson Library and find important journals lacking I also did not miss the questions highlighted in red, that is a
Fac     Biomedical/Health Sciences                   M     problem you are having.




                                                                                           5/15/2012                                                                                                     23
                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT




                                                              There are not many good places to study on campus. The library staff have always been great to me.
                                                              The library website, especially the article locator, is cumbersome to use. Why so many pop-up windows with the
                                                              "find it at VU" function?
                                                              The electronic databases do not carry several of the journals I find most helpful to my research.
Graduate     Social Sciences / Psychology   Central       F   Thanks!!




                                                              The biomedical library does an excellent job of creating a secure environment by limiting entry to those
                                                              individuals with proper identification. I am very surprised that the other libraries have not followed suit. A
                                                              library should foster a learning environment and there is nothing more basic to an open, academic environment
                                                              than security. Why is it that so many libraries on campus are permitted to become targets for theft during the
                                                              final exam period? If it is well known that college libraries across the country are pilfered for laptop computers,
                                                              cell phones, mp3 players, and other valuable electronics during December and April, then why is nothing done to
                                                              mitigate this risk? Is it too intrusive to ask that everyone entering the library have Vanderbilt identification?
Graduate     Law                            Central       M   Would the administration allow for on-campus housing to be left unsecured?

Graduate     Social Sciences / Psychology   Central       M   There needs to be more natural light, more ergonomic chairs and desks, and better lit desks.




                                                              I am very pleased with the library functions that allow me to independently access the materials I need (search,
                                                              shelving, availablility). The ILL service is especially outstanding, particularly with regard to scanned journal
                                                              articles, and the library has been excellent at quickly accommodating reasonable acquisition requests. I have
                                                              had some difficulty in the past communicating my needs to the central library's circulation desk, but specialized
                                                              librarian support has been outstanding. I do wish that there were better carrel conditions for graduate students
                                                              (the location/arrangement of desks and lighting are not optimal), and occassionally the interface of electronic
                                                              resources (Find it at VU, ebooks) is more cumbersome or complicated than it might be. However, overall the
                                                              library has been a terrific resource. I hope that as the library is renovated/reconstructed, input continues to be
Graduate     Humanities                     Central       M   solicited from its community of users.



                                                              Overall, the diversity of collections and the helpfullnes of the staff is great. However, the organization of the
Graduate     Social Sciences / Psychology   Central       F   stacks is somewhat confusing and the carrels are clastrophonic and unwelcoming

Graduate     Social Sciences / Psychology   Central       M   The more journals are available electronically ,the better for me.




                                                                               5/15/2012                                                                                            24
                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT



                                                              I would love to have a way to tap into the library system from home so that it would recognize my computer and
                                                              I would only have to sign in once per day; I am always getting timed out. Especially this is a problem with the
                                                              Worldcat/Article First database; it times you out so fast you have to be fast in order to click the extend my time
                                                              button. Also, it would be even better to have easy access to VU links from Google Scholar from off campus; this
                                                              is not currenly available but would make life much easier since you have to try several databases to find an
                                                              article you may have found on Google Scholar but can't access (i.e. you have to go on a database search for it,
                                                              and this is a big time eater).
                                                              Also, with ILL: is there a "master" database they can access that we can't? Why is it certain sources won't show
                                                              up in several database searches but they can find it? If I am using Worldcat/ArticleFIrst/Eco and Jstor, I really
                                                              can't go through more than these for each item, before it takes too long; if there are more comprehensive ways
                                                              of searching for articles in the social sciences or in general, can you make it clearer for the users?
Graduate     Social Sciences / Psychology   Central       F   Thanks for donating on behalf of the survey!


                                                              I really wish there was a more relaxed area of the library. At Ohio University, the ground floor was filled with
                                                              computers, a cafeteria, several lounge areas, and a tv room. I thought this was a great place! With the cafeteria,
                                                              you could study all day in the same place. You also didn't feel that you constantly had to be quiet -- that way the
                                                              upper floors could more easily accommodate quiet spaces because on the ground floor you could talk and relax.

                                                              Also, I wish the upper floors had more lounge furniture. It would be much more conducive to reading rather than
                                                              all of the desks ranged up against the hall.

                                                              Plus, I wish the check out staff was a bit friendlier. Sometimes, especially if they are students, they act like they
                                                              are bothered by you when you want to check out a book. However, there are staff behind the desk who are
                                                              super friendly! THe reference librarians and the political science librarians have also been EXTREMELY helpful to
Graduate     Social Sciences / Psychology   Central       F   me.


                                                              By and large I have had good experiences at the library aside from a couple of smart alec responses from
                                                              students at the desk on weekends. Any expansion of web-accessed electronic resources would be a plus as well
Graduate     Biomedical/Health Sciences     Central       M   as any expansion related to film.



                                                              Overall, I'm pretty happy about the library. The people in the Interlibrary loan office are particularly friendly and
Graduate     Humanities                     Central       F   helpful. My main problem with the library is that there are no electric outlets near my library carrell.

Graduate     Engineering                    Central       F   I would love to see the pleasure reading section of the central library increased.

                                                              More widespread home access to journals would be excellent. Also, better library maps would be nice. Overall,
Graduate     Other                          Central       F   I've experienced great service from employees.

Graduate     Humanities                     Central       M   The library needs a LOT more books in most fields. And it should be open 24 hours...

                                                              I use the Biomed library for any science texts. It is more than adequate. But my main library usage is Central for
Graduate     Biomedical/Health Sciences     Central       M   leisure reading. I love the 7th floor!




                                                                               5/15/2012                                                                                              25
                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT




                                                              Having a closed (private) carrell would have helped me a lot. There are only a few. I don't want to leave my
                                                              laptop or backpack on the open if I have to look for a book or go to the bathroom.
                                                              I have ordered plenty books from the Annex. While the service is efficient, I rather have accessibility to the books
                                                              on my own. I like to browse titles and compare subjects to improve my research.
                                                              The library is not inviting to study. It is too dark, there are no comfortable seats/sofas and tables where I can seat
Graduate     Area Studies & Languages       Central       F   to read. It needs to be bigger.



                                                              Generally, its a good, functional library. However the building itself is totally uninviting and is not a pleasant
                                                              place to be for studying. There are almost no facilities for student activities, either group or individual. There are
                                                              few truly comfortable reading spots. The stairs, floors and stacks are difficult to navigate. Ideally, the library
                                                              should be a haven for intellectual pursuits. Wouldn't it be great to have a poetry hour or other literary or
                                                              intellectual activities, but there is no space for the library to house such a function. I'm sure the staff are great,
Graduate     Social Sciences / Psychology   Central       F   but I don't have much contact with them, perhaps because I don't know what services they can offer.


                                                              My only beef with the library is the person who doesn't answer emailed questions about EndNote. I've email that
                                                              ball of fire about five or six times and never gotten response. Otherwise, I LOVE the library -- both Central and
Graduate     Social Sciences / Psychology   Central       M   Peabody.




                                                              I work in the central library most of the time, I am satisfied with the service, especially the ILL service and its staff
                                                              members. They are extremely helpful.
                                                              I also appreciate the notice/reminder of due items, saves me a lot of anxiety.
                                                              Staff members, while helpful, can be noisy sometimes (esp. those from the divinity library, which I visited
                                                              regularly in my first year here). This is what I found most disappointing about the library--the library should be a
                                                              QUIET place, and the staffs should be the ones who tried to keep the place quiet. How am I supposed to
                                                              read/study when people are chatting like they are at a market? (It's so noisy sometimes I have to escape to
Graduate     Humanities                     Central       F   starbucks, but then this seems to be a problem exclusive to the div. library, and not the central lib)


Graduate     Education - HOD, LPO, etc.     Central       M   Wonderful attitudes, always helpful, but once needed library IT help on a weekend and it was not available.


                                                              The reference and circulation staff have always been helpful (although student workers in the evening could be
                                                              encouraged to act like it's not such an interruption when a patron comes to the desk) - and Interlibrary Loan has
Graduate     Humanities                     Central       F   come through for me a bunch - I really appreciate you all!




                                                              I don't use the Law Library because I hate it. It's not a good working environment. So, I answered all my
                                                              questions based on my experiences at the Central Library. (Law library does not have enough individual study
Graduate     Law                            Central       F   areas, reserves those it does have for 'special' students, and is always freezing)

Graduate     Social Sciences / Psychology   Central       F   There isn't enough access to electronic copies of books



                                                                               5/15/2012                                                                                                  26
                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT

                                                              It is disappointing that we are not allowed to renew materials as if we were faculty when we are supposed to be
Graduate     Area Studies & Languages       Central       F   writing and researching on par with our faculty advisors.

Graduate     Social Sciences / Psychology   Central       F   Our interlibrary loan team is absolutely amazing.



                                                              I would like to see more study spaces that are not based on the 'chair and a desk' model, but that enable people
                                                              to put up their feet and to recline their backs to a 45 degree angle. This is supposed to be better for you, and
                                                              other than the few couches, there is not much available in this regard. Grinnell College was rated the number
                                                              one most comfortable library. They provide many options (including desks and chairs, of course) for how a
                                                              person can position his or her body for studying. It may be worth visiting them for some ideas.

Graduate     Humanities                     Central       F   The people at ILL are excellent. Absolutely top notch.


                                                              I enjoy having the access we have to our library. However, I use the Central Library the most and I find the
                                                              facility to be unhealthy. I can not stay in the library over an extended period of time due to dust and stuff in the
                                                              air in there. It is difficult to breathe in there. Also the secluded carrels in the stacks bother me. It is very
                                                              cramped and closed in. The environmental aspects could be much better. I also believe that the collection could
Graduate     Science / Math                 Central       M   be improved in Blair, Central, and Science libraries.



                                                              I do not live in Nashville currently and would like to see more electronic access to materials. The ILL dept has
                                                              been wonderful in helping me get some resources but I have been disappointed in the materials available online
Graduate     Humanities                     Central       F   or electronically, especially in the journals section.
Graduate     Social Sciences / Psychology   Central       F   Only having one room with coin operated copiers is frustrating.

Graduate     Humanities                     Central       M   Outstanding


                                                              I really like how responsive the libraries are at taking and fufilling new book order request. Of the ten or so
                                                              books that I have recommend that the library, probably eight or nine were ordered and put into circulation.
Graduate     Social Sciences / Psychology   Central       M   Also, I find the ILL services to be very prompt, courteous, and professional




                                                              I always thought that the libraries at Vanderbilt serves my academic needs excellently. However, after having
                                                              worked in archives and libraries abroad, I realized the real excellence of Vanderbilt's libraries: they allow time-
Graduate     Humanities                     Central       F   efficient working, and provide me with access (immediate or through ILL) to even the most current in my field.


Graduate     Humanities                     Central       F   I am consitently impressed with the interlibrary loan department in particular.

Graduate     Social Sciences / Psychology   Central       F   One staff member at Central Library is a great help!




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                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT

                                                              I am consistently impressed by the collection, staff service, and technical resources of the Library (with the
                                                              exception of the crappy scanner in the main Reading Room). The building itself is less pleasant, and the terribly
                                                              low/dim light level makes it impossible for me to work there for any length of time. May I suggest desk lights in
Graduate     Humanities                     Central       M   the reading rooms?



                                                              I have generally found the librarians to be outstanding and always willng to help with few exceptions. They
                                                              provide excellent support. The shortcomings I have experienced usually revolve around malfunctionng or
                                                              semifunctioning electronic services. The ability to access journals electronically has become a critical service. I
                                                              would love to see more improvements in functionality and accesibility from off campus. Also, better
Graduate     Biomedical/Health Sciences     Central       M   compatibility with software like Endnote would be really useful.



                                                              ACORN has gotten somewhat better, but it's still difficult to find items that aren't clearly books or journals (e.g.,
                                                              journals that are shelved with the books, monographs that were published as journal numbers, etc.). I've used
                                                              DiscoverLibrary a few times, but never understood what it's supposed to do that's new or useful. The mazelike
                                                              quality of Central is annoying as ever. The questions in this survey could use a little work; please always let me
                                                              opt out of answering a question that doesn't make sense to me or just doesn't fit my concept of the library (e.g.,
                                                              why should I have to answer a questions about the library's helping me to discern trustworthy from
Graduate     Social Sciences / Psychology   Central       M   untrustworthy information? That's not the library's job as far as I'm concerned...)




                                                              Overall for my area of interest (Anthropology and Archaeology), the Central Library is fantastic. Always up-to-
                                                              date with the latest in paper and electronic media.

                                                              I only have two complaints
                                                              1) The library is a bit like a dungeon, especially for me, where alot of the data I need is in the lower levels
Graduate     Social Sciences / Psychology   Central       M   2) The hours leave a bit to be desired. say 7AM-12PM daily regardless of holiday breaks would be nice.



Graduate     Humanities                     Central       M   More hours (to 2am like Peabody) would help; access to SAGE publication journals would also be helpful


                                                              The services the library provides are great but only if you know how to use them. The setup of the library makes
                                                              information sometimes difficult to find, even if you know ehere to look. The electronic materials are GREAT and I
                                                              use them daily. Some of the features of the library are somewhat archaic, for example the hours (when Central
                                                              closes at 11 there is a mass migration to the Engineering library etc.) To be honest, more students study at
                                                              Starbucks across the street than at Central because of the sad, dark atmosphere of Central library. It's great for
                                                              research but no one ever wants to really spend time there. Low ceilings and a lack of natural light don't help this,
                                                              but the availability of materials online make up for this in many ways! The availability of materials is phenominal
Graduate     Area Studies & Languages       Central       F   though.




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                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT




                                                              I have run into the library not having access to particular journals that I need for research. I also think that it
                                                              would be nice to possibly have a manual - or some type of way to look up ways to better access the information
                                                              you are looking for in the library - instead of finding out halfway through grad school that there is a fantastic
                                                              system/search engine/online dictionary/etc that could have assisted and cut down on time searching. I would
                                                              like to see more places to sit comfortably - with good lighting - to study, read, prepare work. In the Eskind library
                                                              it is filled with natural lighting and good air circulation - in the central library - all the natural lighting is taken up
                                                              by cramped study carrels. There are no real closed off places to study or work - that provides tables, comfortable
                                                              seating, and either good natural lighting or electric lighting. The most comfortable sitting spaces in the library
                                                              are adjacent to busy foot traffic and opening and closing doors, as well as talking needed to conduct daily library
Graduate     Social Sciences / Psychology   Central       F   business.


                                                              I'm grateful to be an alum and have had access to the services and resources of the library. This is even more true
Graduate     Humanities                     Central       M   now that I am a graduate student.
Graduate     Area Studies & Languages       Central       F   Tearing down the Central Library and building a new library from scratch would be great.



                                                              online catagory is not user friendly at all. There are many items that don't have correct links and search options
Graduate     Social Sciences / Psychology   Central       M   are not even as good as yahoo or google.


                                                              I have had excellent experiences at the Peabody, Engineering and Management Libraries. The Heard Central
                                                              library was more difficult to navigate, the staff were less knowledgeable and were eager to pass me off to
Graduate     Education - HOD, LPO, etc.     Central       F   someone else.




                                                              The library and available resources at Vanderbilt are great. However, I believe Central is in desperate need of
Graduate     Social Sciences / Psychology   Central       F   renovations (with the exception of the Divinity Library floors). It is dark and kind of scary.



                                                              My biggest issue with the library is the usage by non-Vanderbilt patrons. It is SO frustrating to try to do
                                                              homework, write a paper, or do research next to someone listening to music, watching YouTube, or playing
                                                              computer games. I feel like the library, since it is on a private campus, needs to be private. There's a public library
Graduate     Divinity/Religion              Central       F   in Nashville that non-Vanderbilt patrons can use instead.


                                                              They need to install more scanners in the library or, at least, make sure that the one scanner they have is working
                                                              consistently and efficiently. Repeatedly facing an "out of order" sign with no recourse and no solid answers from
Graduate     Humanities                     Central       F   the staff on when it will be working again in unacceptable.


                                                              This is a terribly designed survey. Your results would have been much better if you had consulted some faculty
Graduate     Social Sciences / Psychology   Central       M   experience in survey design.




                                                                               5/15/2012                                                                                                    29
                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT


                                                              I must single out three library staff for their outstanding service.

                                                              One in the Stevenson Science and Engineering Library goes out of her way to help me find the research materials
                                                              I need.

                                                              In the Central Library's Government Documents Department, I would be lost if it weren't for the help of two
                                                              others. They have saved me countless hours in trying to locate materials and use the newer electronic
Graduate     Other                          Central       M   equipment.


Graduate     Social Sciences / Psychology   Central       F   One staff member is a great help and very friendly. Two others in government documents are very helpful.



                                                              Although it is true that the collection of the Central Library is broad, I think it would be necessary to have more
                                                              than one copy of some books, and that one of this copies remain as reserved in the library. In many occations I
Graduate     Social Sciences / Psychology   Central       F   was urgently needing books that I recalled but in the end couldn't use during the time I needed them.

                                                              The library is generally good, but lacks electronic access to journals that focus on international development and
Graduate     Social Sciences / Psychology   Central       M   migration.


                                                              Most of your full time staff, especially at circulation is impatient and difficult to deal with. Student employees
Graduate     Divinity/Religion              Central       M   are more service oriented. The central library is an unpleasant place to be aesthetically and interpersonally.

Graduate     Other                          Central       F   Overall, I enjoy the Heard and Science and Engineering Library facilities, resources and staff.
Graduate     Business                       Central       M   I love the library. I spent most of my time here. I love it.


Graduate     Humanities                     Central       F   Users should be able to borrow VHS/ DVD for extended periods of time without having to renew in person.

                                                              Not a fan of the current recall policy on Leisure materials. Lot of times must stop reading a book in the middle.
Graduate     Biomedical/Health Sciences     Central       M   Easier to go to the Nashville Public Library for these materials.

                                                              I really like that NetLibrary lets us access so many books, but it is needlessly clunky to use, particularly from a
Graduate     Humanities                     Central       F   remote computer.


                                                              My main complaints are that the library is not a visually attractive place to study. I would suggest remodelling
                                                              one of the side wings/microfilm rooms. Also, I don't feel like the keyword search for Acorn works well. Discover
                                                              library is so much better, which is frustrating. Finally, I'm frustrated that so many of my books are not checked in
Graduate     Humanities                     Central       F   properly.
                                                              It is sometimes difficult to find the books I want on the library website. There are not sufficient current books
Graduate     Other                          Central       F   available about my research area.




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                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT



                                                              Two suggestions:
                                                              1. It would be great if the Central Library opened at 7am instead of 7:30.
                                                              2. For PhD students and others who work primarily in the library, efficiency and focus would be be greatly
                                                              enhanced with an option to eat and heat food in the library. Many students eat multiple meals on campus and
                                                              must leave the library to use a microwave or purchase a meal. Making the Divinity foyer available for eating has
Graduate     Divinity/Religion              Central       F   helped, but a small cafe similar to that at the University of Virginia library would make a real difference.

                                                              I found the questions in this survey extremely repetitive.
Graduate     Social Sciences / Psychology   Central       F   The main drawback of the central library is the building in which it is located (old, uninviting).

Graduate     Education - HOD, LPO, etc.     Central       F   The ILL office is very helpful and friendly.

                                                              improvements in etexts access needed + journals

Graduate     Humanities                     Central       M   a more interactive, informative, newsworthy portal/main page.

                                                              The video/DVD viewing stations should be restored to the media center in the Central Libary. There should also
Graduate     Humanities                     Central       M   be more scanners installed to the Central Library's public computers.



                                                              I would prefer that graduate students be allowed to check out periodicals for at least a short period of time. If
Graduate     Humanities                     Central       M   not, then I would prefer that I could access .pdf files of all journal articles by ILL request.
                                                              I think that library hours during the holiday breaks should be extended for those who stay on campus to get work
                                                              done. Also, I think that we should be able to print a certain amount for free. It would be helpful for Central
Graduate     Law                            Central       F   Library to have more inviting places to study.

                                                              The electronic resources of the library are great. In contrast, the physical space could be much more welcoming
Graduate     Social Sciences / Psychology   Central       F   and comfortable.


                                                              The atmosphere of the library is abysmal. At my undergraduate institution, I really looked forward to going to the
                                                              library to do work. Here, I feel like I am in a dungeon.

                                                              Browsing is nearly impossible at central library for Classics. Books on the same topics seem to be dispersed
                                                              EVERYWHERE-- books realated to the classiscs should be with all the other books on the classics. I realize that
                                                              our librarians have not made up the library of congress system, but in my experience, other libraries have been
                                                              able to consolidate more effectively.

                                                              Thank GOD for ILL, because the holding for journals in classics is paltry for the most part and spotty in what is
                                                              available. It is truly frustrating to be confronted with holdings that have decades-long gaps. JSTOR only goes so
                                                              far...

                                                              Neither the janitorial staff nor the student who reshelve books try in any way shape or form to be the least bit
Graduate     Humanities                     Central       F   quiet when working.




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                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT




                                                              I know this is more of a large-scale problem than you're looking for here, but the design of the (central) library
                                                              building is simply awful. I'm 6'4" tall, and I can't count the amount of times I've bashed my head on a low-
                                                              hanging pipe / exit sign / etc. Sometimes these were fairly serious injuries (I remember bleeding profusely after
                                                              slicing my scalp on one of those call number signs on the edges of the stacks--although not too well; it WAS a
                                                              head injury). As a result, I now creep about the library in a sort of awkward half-crouch, cursing its terrible layout
                                                              all along. I know there's no real solution for this short of an expansion / massive retooling, but I don't know. A
Graduate     Humanities                     Central       M   little foam rubber wrapped around certain low-hanging objects would ease my mind (and my skull).


Graduate     Social Sciences / Psychology   Central       F   Compared to libraries in Moscow, Russia, where I used to study, Vanderbilt libraries are truly excellent.



                                                              There needs to be clear demarcations of places where one can speak aloud and where one has to maintain
                                                              silence. I find myself often forced to shift to a new study place because there is group study or loud discussion
                                                              going on. This has happened in the periodical reading room and in the room where you have microform and also
                                                              in the reference section on the 4th floor. Maybe a greater number of closed study spaces, that are sound proof
                                                              will help and of course reminders that these are to be used for discussion.

                                                              Also, it would be great if, there were plug points in the periodical reading room.

                                                              Well, often when staying in the library a long time, I wish we had a cafe on some floor, so I don't have to go
                                                              outside the building and waste time getting food, because there aren't many healthy options in the neighboring
Graduate     Humanities                     Central       F   area that are also quick...


                                                              I have used almost every library on campus and enjoy
                                                              being able to use the resources from specific areas
                                                              of study since I am in the MLAS. Staff at each site have been extremely helpful and courteous. It would be nice if
                                                              the Heard Library could renovate some of the top floors to be a more comfortable and inviting space for learning -
Graduate     Other                          Central       F   - especially for undergraduates.

Graduate     Other                          Central       M   Staff is always helpful.


                                                              I think the central library most needs *space* improvement. the central library is not an inviting space for group
Graduate     Humanities                     Central       F   or individual study.




                                                              In general, I have had really good experience with the staff at the library. I use the Central Library for most of my
                                                              own course work, however, I have taught a few classes on Peabody's campus, and so have used the Peabody
                                                              Library for e-reserves, etc. i LOVE working with the people at the Peabody Library - they are great - they know
                                                              what they're doing, are very helpful, and ago above and beyond to make things happen. I've also completed a
Graduate     Social Sciences / Psychology   Central       F   few of their training sessions (ex: EndNote) and it was great.




                                                                               5/15/2012                                                                                               32
                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT

                                                              You have a superb collection of books and online resources and access to other lending libraries. Be proud of the
Graduate     Other                          Central       M   services you provide.


                                                              The libary offers a great range of services and materials for research. I also really enjoy using ILL and being able
Graduate     Education - HOD, LPO, etc.     Central       F   to access journals, etc. through the webpage from off campus.


                                                              The staff at the library (especially in government records) are usually very very helpful. However, the physical
                                                              aspects of the library do not make it a very inviting place- or a place where I would want to spend a lot of time
Graduate     Social Sciences / Psychology   Central       F   studying.

                                                              By far the most consistent, courteous and professional help I have recieved from the library has been from the
                                                              Inter Library Loan Department. My research would have been many times for difficult and they have saved me
Graduate     Humanities                     Central       M   work, time, and money.




                                                              I think the library has wonderful resources, and I always make use of interlibrary loan. Also, I am almost always
Graduate     Area Studies & Languages       Central       F   treated well by the the staff. I only wish that the space itself were more welcoming and comfortable.

                                                              Increasing the dependability, accessibility, and number of resources available through the libraries website,
                                                              while off-campus, would be very helpful! Because many graduate students in the Department of Anthropology
                                                              use the same resources durring any given semester, having more books available electronically, would aid
Graduate     Social Sciences / Psychology   Central       M   accessibility.


                                                              One librarian does a fantastic job of keeping grad students & faculty abreast of new books in th collection and is
Graduate     Social Sciences / Psychology   Central       F   always willing to acquire requested materials.


                                                              I think the libraries on campus are a great, but I think that more than one library should be open for 24 hour use.
Graduate     Social Sciences / Psychology   Central       F   It is strange to me that the Science Library offers this but the Central Library does not.


                                                              I'm supersatisfied with the interlibrary loan feature. It's convenient and efficient.Thanks for the great work!And i
                                                              hope the library can have more textbooks (or the assigned reading materials), and keep at least one copy on the
Graduate     Education - HOD, LPO, etc.     Central       F   reserved shelf.

Graduate     Engineering                    Central       M   the library service were instrumental in my successful completion of my PhD




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                                              LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE          LIB BRANCH    SEX COMMENT




                                                   I greatly appreciate the Divinity Library's non-quiet policy--it is an open and inviting space for academic dialogue
                                                   without feeling "stuffy." Despite this appreciation, some staff members do not respect the respectful noise level
                                                   that even a non-quiet library should maintain, which makes studying more difficult and distracted.

                                                   The Divinity Library is also particularly convenient for more comfortable study. There are many comfortable
                                                   locations to read or write, however the computers located in the "lab" area are often occupied. Offering more
                                                   computer stations would benefit the library.

                                                   Additionally, the carel space available is inadequate as it is too quickly reserved and therefore inaccessable for
                                                   the remainder of the academic year (though the availability of lockers aleviates this somewhat). Either
                                                   restraining the carel reservation process or making more spaces available as carels would assist in this deficiency.

                                                   Finally, offering online (and prolifically advertised) self-guided tutorials for some of the research and database
                                                   programs would be helpful. Though our current reference librarian is absolutely wonderful, having online
                                                   tutorials would expand the number of students who are well-versed in the databases (as the availability of online
                                                   tutorials is more extensive, and students would be more likely to use the tutorial if they were conducting
Graduate     Divinity/Religion   Divinity      F   research outside of normal business hours).
Graduate     Divinity/Religion   Divinity      M   Central Library is too dungeon-like. Could stand to be redone.



                                                   My deltas on the library system are few but begin with the Divinity library, which is so loud during the day and
                                                   does not have enough quiet space/nooks for hiding for users. So, often I work in a carrel in Central but find that,
                                                   even with a window, I feel depressed in an industrial, low-ceiling world. Most often then, I walk over to Peabody
                                                   and work in a smaller room with windows on the ground floor or in the stacks or in the refinished basement area.
                                                   It is there that I feel like I can accomplish research and writing without major disruption, feel productive and
                                                   scholarly, and also, whether it is true or not, can go to the bathroom without packing up all my stuff. That's
Graduate     Divinity/Religion   Divinity      F   important as a doctoral student without an office space.



                                                   It would be so nice to have an area in the Div library where there is both computer access and silence. I spend
                                                   minimum time there because the conversation level is far too high, and students seem to regard it as a
Graduate     Divinity/Religion   Divinity      F   fellowship hall. I would also like to see computer game access removed from the public computers.


                                                   There is quite a bit of noise in the main area of computers and front desk. In addition people that are not related
Graduate     Divinity/Religion   Divinity      M   to the university have monopolized computer time in the Divinity Library.




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                                                   LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE               LIB BRANCH    SEX COMMENT



                                                        I would have given the Divinity Library higher marks for a good place to study, and research. However, the influx
                                                        of homeless people into the library has been a consistent hindrance to research. While I am not without
                                                        compassion, it is difficult to work when the library smells bad, the noise level is too high from people listening to
                                                        music videos, and people talk to themselves. I have even had something stolen from me in the library. The
                                                        Divinity School community assists in helping the homeless, but the library is not the place to do it. I am also
Graduate     Humanities               Divinity      M   concerned about security issues. I hope that this problem will be corrected immediately!



                                                        Vanderbilt Libraries are old, funky and interesting - please don't go overboard while you're bringing in much-
Graduate     Performing & Fine Arts   Divinity      F   needed new technology - sometimes inspiration comes from dusty stuff.




                                                        As a divinity student, I primarily use the divinity library for research purposes, but because there aren't many
                                                        study spaces available there, I use the study space of the central library. I am thankful to have this library to turn
                                                        to for this; however, I have found that a lot of the study spaces there are consumed by students as well, and not
                                                        only that, unfortunately a lot of undergrads use the "private" study areas as group study areas. Thus, the areas
                                                        that normally should be quiet are filled with conversation, which is a distraction for someone looking for a quiet
                                                        place in which to retreat and study. Perhaps more signage ("Private study area," etc.) or expansion of study space
                                                        would help.
                                                        Also, while I don't venture there much, the staff at GIMS are always pleasant and great to work with for research
Graduate     Divinity/Religion        Divinity      F   purposes!



                                                        One of the Divinity librarians deserves particular,special and high commendation. This person consistently seeks
Graduate     Divinity/Religion        Divinity      F   out ways to help users and accomodates both groups and individuals well - Bravo!



                                                        I have nothing but good things to say about the Divinity Library and staff. They are fabulous-- always going out of
                                                        their way to get me the materials I need. I will miss them when I leave the area. I do wish there were still private
                                                        study carrels available for PhD candidates to use for the semester. There is no office space for Div. PhD folks as
                                                        there is for almost EVERY other PhD program on campus. I understand the limitations of the current building and
Graduate     Divinity/Religion        Divinity      F   admit I'd rather have books/materials than space for study. Too bady there isn't a way to get both.



                                                        There is a continuing problem concerning public access to the Divinity computer workspace, with non-students
                                                        using the computers recreationally for hours at a time, which is annoying, distracting and frustrating--and which
                                                        discourages students from even wanting to use the computers for school-related activities. I consider the library
                                                        to be my 'office' and I don't think I should be forced into the bowels of the library in order to to locate a suitable
Graduate     Divinity/Religion        Divinity      F   environment in which to work.




                                                                         5/15/2012                                                                                               35
                                                       LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                   LIB BRANCH    SEX COMMENT



                                                            In general, I only deal with three major departments: Central Circulation, the Divinity library, and Government
                                                            Information. Overall, I am pleased with the services offered and the resources available. However, I don't feel
                                                            like the Divinity Library has an efficient, modern way of keeping up with recent religious publications and data. A
                                                            more detailed website and a wider range of current-issue periodicals would be wonderful.

                                                            Govt Info/Media Services has the pleasant/welcoming staff by far. It is also the most organized help desk I've
                                                            encountered in my short time at Vandy, with full and part-time employees ably trained to help with specific
                                                            research inquiries. I can't say the same for the Div Library. However, it would be nice to have a(n) more
                                                            publicized/easier way to submit suggestions for the library's future media purchases. Also, an updated way to
                                                            view the desk's current DVD holdings would be great, as the current online list is hard to find if you don't know
Graduate     Divinity/Religion            Divinity      M   where you're looking.


Graduate     Divinity/Religion            Divinity      M   Library staff and environment (Divinity and Central) is wonderful.

                                                            Better electronic resources (especially electronic journals) would be helpful; better integration of the two search
                                                            engines is badly needed - Acorn is not very accurate, and Discover doesn't always seem to have updated
Graduate     Divinity/Religion            Divinity      M   information.

                                                            I use the Divinity library the most because it is quiet, comfortable, and I don't know very many people (and thus,
                                                            am more likely to focus on my work.)

                                                            I think the libraries should have a no cell phone policy (like at Eskind.) It's amazing to me how many people use
Graduate     Education - HOD, LPO, etc.   Divinity      F   their cell phones in the library.

Graduate     Divinity/Religion            Divinity      F   More outlets in the 6th Floor Periodical Room.

Graduate     Divinity/Religion            Divinity      F   Security upgrade needed




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                                              LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE          LIB BRANCH    SEX COMMENT




                                                   The library was redesigned with group study in mind - or as short term between class space - and eliminated prolonged access
                                                   locked study areas which makes it a grossly ineffective space in which to conduct any sort of serious humanities/social sciences
                                                   research on a daily basis - its effectively an undergraduate library in its physical set up - not in the quality of its holdings, or the
                                                   professional attention of its very considerate and thoughtful staff. Since the redesign, I can no longer use the space as a place to
                                                   do research. Thus my weekly visits are just to get, renew or return materials. Otherwise , one risks theft of ones lap top, one
                                                   has to drag research materials in and out of lockers - if you can get one. The fact that there was a LONG waiting list for
                                                   secure individual research space and people were doubled up in the previous space within the Divinity School library and that
                                                   concern , which was elevated to the attention of those channeling feedback to the designers repeated - was completely wholly
                                                   disregarded in the redesign defies comprehension. I want to emphasize: The committee that designed the space completely
                                                   and wholly disregarded actual use of the space and this does not speak well of their command of professional trends in
                                                   architecture and interior design of work space. Buttrick is similarly crippled in the design of its space and the routine theft of
                                                   laptops, and other electronics. This is the reason I cannot and do not use the library the way I am used using the library at peer
                                                   institutions - i.e. secure study space proximate to the materials of use without having to secure and renew the space
                                                   constantly. Its a massive design flaw for both buildings (Divinity Library and Buttrick ) inflicted on users by designers who
                                                   clearly have no understanding of ACTUAL work-flow centered design, which makes them stunningly immune to the biggest
                                                   most pervaisive trend in design and architecture in the last 30 years. That they embraced and implemented without question
                                                   (and over strenuous prolonged objections) the most idiotic element of space design dating back to the late-1980's "hoteling"
                                                   is just ludicrous. Hoteling is (which is what is in place more or less) a set of space utilization assumptions that the professional
                                                   world dumped in late 1990's after numerous incidents of theft and the drag/inefficiency effect of destabilizing workspace for
                                                   projects that require stable space - shows that the architects are very behind the curve by about 10 years . In professional
                                                   circles the hole in the system was visible through high profile screw up such as: Stolen, or misplaced records and equipment
                                                   the discovery that people were working out of their cars, or people coming to work and being locked out of workspace either
                                                   completely or had to work very distant from vital and necessary resources . All of these things in variation is how the use of
Graduate     Divinity/Religion   Divinity      F   space has played out in Divinity Library and Buttrick hall.

                                                   I really love the Divinity School Library. The workers are really helpful, but some of them act a annoyed when I
                                                   need to check out a computer. Perhaps an easier system of computer checkout would be helpful? I love the
Graduate     Divinity/Religion   Divinity      F   comfortable chairs with the desk attachment.

                                                   Sometimes using the computers to find resources that I need can take hours of searching and going through
                                                   tangents. Many times, it has been easier just to walk the area of study that I require and search the book titles
Graduate     Divinity/Religion   Divinity      M   that I see there.


                                                   Please get the homeless people OUT of the Divinity Library!!! It is an unsafe environment and not at all
                                                   conducive to learning. We pay tuition for the privilege of library use - public use is a courtesy, not a right.
Graduate     Divinity/Religion   Divinity      F   Restrict use to current, alum, emeriti, and serious public only. We pay taxes to provide services to the indigent...

                                                   wonderful customer service.
Graduate     Divinity/Religion   Divinity      F   wish they more copies of popular/foundational text books and of popular theologians

                                                   I have not yet taken advantage of all the Div library has to offer, but my experiences there so far have been very
Graduate     Divinity/Religion   Divinity      F   positive.




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                                              LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE          LIB BRANCH    SEX COMMENT


                                                   I have high expectations of libraries and am usually quite pleased with our library and librarians. I prefer gather
                                                   as much material as possible from home, because I am less distracted by peers, and wish there was more
                                                   available online. When I come across a problem I have been very pleased with the prompt (almost immediate)
                                                   and courteous help I receive from the librarians. They do an excellent job in making classes available which
Graduate     Divinity/Religion   Divinity      F   assist my scholastic endeavors. One of them is just great.




                                                   I appreciate the ethos of allowing access to the Divinity Library to individuals from the community and from the
                                                   undergraduate population in theory; in practice, however, it is problematic. I have found myself going to the
                                                   library less and less lately because I do not want to be leered at by homeless men or be subject to disruptions or
                                                   poor hygiene in close quarters, or have my access to necessary computer sources restricted. Also,
                                                   undergraduate students sometimes do not realize that some individuals (like doctoral students) need to be at the
                                                   Divinity Library for certain resources. Their lack of library etiquette and attitude of entitlement makes for a
                                                   disruptive atmosphere.

Graduate     Divinity/Religion   Divinity      F   But really, Vanderbilt has great library resources. I have become spoiled for all other academic libraries!


                                                   Need to find a way to seperate students/faculty from general public users. Often they are taking up computers
Graduate     Divinity/Religion   Divinity      F   and/or in areas where students need to be or would like to have quiet, etc.


                                                   My biggest concern are the library hours. Only because those of us in the divinty school need access to resources
                                                   in the latter and early hours of the morning. I am unsure with our current economic status if an exstension
Graduate     Divinity/Religion   Divinity      M   would be possible but if it was it would be greatly appreciated.

                                                   If there were a way for graduate students to print for free, or to have a printing allowance (such as one ream of
Graduate     Divinity/Religion   Divinity      F   paper per year, for example), that would be fantastic.

                                                   I also use the Central Library frequently, and do not feel that that facility offers as inviting an environment for
                                                   individual study as the Divinity Library.
Graduate     Divinity/Religion   Divinity      F   In general, I am very satisfied with this library.
                                                   I have run repeatedly into a problem when handbooks and other recent key publications are checked out long-
Graduate     Divinity/Religion   Divinity      M   term (one year) to faculty and are unavailable for use.

Graduate     Divinity/Religion   Divinity      F   The Divinity Library has very helpful staff and is an inviting place to study.

                                                   I love the online renewal. Perhaps a little more leniency on the laptop fines and a little longer grace period on
Graduate     Divinity/Religion   Divinity      M   recalled books. All and all phenomenal job and great staff.


                                                   I am more than satisfied with the electronic and personnel resources at the library. The only thing that is lacking
                                                   is more quiet spaces to study, and to work on computers. Sometimes there are many from the public, who are
                                                   not students, using the computers all day long to play video games. Also, the chairs are not very comfortable for
                                                   long study hours. I try to borrow one of the chairs from the conference rooms, if not being used, as they are the
Graduate     Divinity/Religion   Divinity      F   only ones that don't bother my back.




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                                                   I am very pleased with my use of the Divinity Library. One of the librarians is constantly putting forth the effort
                                                   and time to lead instruction sessions and the staff (students included) are generally pleasant and helpful. The
                                                   Div Library is my second home and I have had few, if any, problems completing my work in the library setting.
Graduate     Divinity/Religion   Divinity      F   Thanks!!!

Graduate     Divinity/Religion   Divinity      M   Excellent! Keep up the good work.


Graduate     Divinity/Religion   Divinity      F   Some of the Divinity library staff are inappropiately loud, which makes studying extremely diffucult

Graduate     Humanities          Divinity      F   The interlibrary loan people are fantastic.

                                                   Library staff maintain an excellent level of service and conditions conducive to study and learning! Thank you for
Graduate     Divinity/Religion   Divinity      M   what you do!
Graduate     Divinity/Religion   Divinity      F   Every title I have searched I have found here. Keep it up!


                                                   I appreciate the library's and librarians' full support of my research and teaching.
                                                   Sometimes book information on the web is not enough for reference so that I am often helped by amazon. For
                                                   example, in many cases it shows a book's detailed information and its specific contents with page numbers in the
                                                   PDF format and I think it is a huge help. That way I could figure out the content of a book and even refer to it (if I
Graduate     Divinity/Religion   Divinity      F   have read it before) without checking it out.


                                                   In general, I am very happy with the service the divinity library provides. I do think it is important for the student
Graduate     Divinity/Religion   Divinity      M   help to be friendly and accessible. I have found this to be the case most of the time.

                                                   As other graduate and professional schools have their own libraries, it may be best to inquire about the same for
                                                   the Divinity School. I believe this will facilitate learning more, and open the window for greater opportunities for
Graduate     Divinity/Religion   Divinity      F   students, faculty, and staff.

                                                   The only thing I take issue with is the fact that undergraduates over run our library because ours is nicer. They
Graduate     Divinity/Religion   Divinity      F   have six floors of library and we only have two.

                                                   Love the Div Library, especially after the renovations happened! I wish there were more group study rooms
Graduate     Divinity/Religion   Divinity      M   though.

                                                   Generally electronic resources are excellent. JSTOR is particularly helpful. For my personal research the print
                                                   materials are the weakest. I often (numerous times a semester) find journals and other print materials that are
Graduate     Divinity/Religion   Divinity      F   only available through ILL.


Graduate     Divinity/Religion   Divinity      F   All of my experiences with the Divinity Library have gone above and beyond my expectations. Thank you!
                                                   The library would be a better place to study if there was more wireless internet access and electrical outlets as
Graduate     Divinity/Religion   Divinity      F   well as more group study space.




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USER GROUP   DISCIPLINE                   LIB BRANCH           SEX COMMENT

                                                                   I love the new Divinity Library. My only complaint is that there is too much talking that distracts - can more glass
                                                                   doors be added to proctect those of us working on computer from the social conversations occurring in the
Graduate     Divinity/Religion            Divinity             F   entryway?
                                                                   I also use the Science and Engineering Library an equal amount and would agree that my answers apply equally
Graduate     Science / Math               Eskind Biomedical    F   to it.

Graduate     Science / Math               Eskind Biomedical    F   None




                                                                   The Eskind Biomedical Library does not provide paper, plastic, and metal recycling to its patrons on floors 1-3 (at
                                                                   least that I've noticed). This is really disappointing, especially in 2009 when environmental and social
                                                                   responsibility is--and has been--at the top of many organizations' agendas. The library should offer recycling
                                                                   services to set an example for the campus community and the Medical Center (the hospital should offer
                                                                   recycling, too!).

                                                                   Occasionally the library doesn't have the electronic access to journals that I'm looking for, but overall the
                                                                   electronic access is great. I also like the new RSS feed that shows Vanderbilt Informatics publications.

                                                                   Library staff is courteous and professional. They're nice folks.

                                                                   I'm not sure if there's a good way to address this, but the biggest disruption in the library seems to come from
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   senior VU/VUMC personnel who have meetings in the library and make lots of noise as they exit the building.


                                                                   Cutting back on electronic journal subscriptions is unacceptable! There are many second-tier journals that we do
                                                                   not have access to here. This hinders my research and degree and makes vanderbilt look cheap. Goal = global
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   access to all electronic journals.



Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   It would be nice to sign in once for electronic journals from home and not have to sign in again.




                                                                   My one complaint is with recalled materials. I have used recall 3 or 4 times and never recieved the item I
Graduate     Nursing                      Eskind Biomedical    F   recalled.
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   Saturday night Eskind hours should be later than 9 pm
                                                                   The place where I see the library lacking is in individual study space. I would use the library more often if it were
                                                                   equipped with individual space for studying. I am distracted by people in the main study space, and the study
                                                                   rooms require more than one person.
                                                                   The friendliness of those working behind the desk is very inconsistent. I often have to wait for while before
                                                                   someone asks if they can help me, and I'm often treated as though helping me is a really big burden for the
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   person whose job it is to help me.


Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   More "coffee shop" type areas



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                                                                   The only frustrating part to the library is that Office Suites is not on all the computers. This makes it very difficult
Graduate     Nursing                      Eskind Biomedical    F   to get things done sometimes. And to me this software is a basic standard to have.


Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   In general, the libraries do a pretty good job.




                                                                   Accessing library resources remotely using my VUnet ID should be easier. Also, when requesting ILL documents,
                                                                   it should be very clear whether or not a person is getting charged for something (i.e., requesting something that
                                                                   our library currently has). Additionally, when users are frustrated by one of these 2, or any other, annoying
                                                                   situations, the staff should be friendly and helpful instead of rude and belittling.
                                                                   As an aside, in its current state, Eskind seems set up to primarily serve doctors and medical students, to the
                                                                   exclusion of graduate students in the biomedical sciences. This is primarily conveyed by the "rules" of the library
                                                                   and attitude of the staff. It's our library too! We should be able to use the study carrels and reserve group
                                                                   meeting rooms just like medical students. Graduate school is our JOB; we're paid by the government to be here!
                                                                   So Vanderbilt's biomedical library should be as open and welcoming to us as well. I'm sure more research dollars
                                                                   went into the building of that library than medical school tuition dollars.
                                                                   Also, libraries, in general, should be quiet places to study, and not places for medical students to horseplay, or
                                                                   worse, SLEEP in valuable study space. I have stopped using the library due to the rudeness of the medical
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   students and the lack of intervention in these annoying situations by library staff.




Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   Need for: More online resources. More open hours. More welcoming spaces for people to work.


                                                                   Only the Eskind and Peabody libraries really have high quality study spaces. I also find the limited hours,
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   especially not being open the whole day on Sundays, to be extremely unusual and inconvient.


                                                                   Overall, quite pleased with my library experiences thus far. I think it would be more helpful if the library had
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   more private study rooms available for use.

                                                                   I use the Eskind library primarily. I could not have finished my papers in the fall semester were it not for the kind
                                                                   and informed help of the historical librarians. They are wonderful and they spent a great deal of time with me,
                                                                   pointing me towards useful documents. This is a hidden gem in the Vanderbilt system and they are to be
Graduate     Other                        Eskind Biomedical    M   commended.




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                                                                   I use the eskind biomedical library for my degree. It is sufficient. In particular it is important for me to access
                                                                   journals electronically and Eskind allows that. The website where I access this collection could be streamlined a
                                                                   little better though.

                                                                   I also use the central library branch to check out books from other fields and for personal use. I prefer the
                                                                   atmosphere of the Central library as it feels more like a book dungeon in which I can become lost in. Studying at
                                                                   Eskind becomes difficult when I can always see how nice of a day it is through the big windows and the open
                                                                   spaces ruin any feeling of privacy. I guess, though, Eskind is better suited for group study then. The staff at both
                                                                   of these branches are fine. The ability to renew central library material online is a God send. I never trust dogs,
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   they smell too much.



                                                                   Having all the electronic journals available from home with the VUnet ID is the best aspect of the Biomedical
                                                                   Library and makes doing research 100% easier. It is so helpful to not have to be on campus to access them. I also
Graduate     Nursing                      Eskind Biomedical    F   like the 30 free pages per day of printing that is available.



                                                                   I am an online student and do not use the physical library on campus. My experiences with Vanderbilt libraries
Graduate     Nursing                      Eskind Biomedical    F   have all been online. The online libraries have been a great resource in facilitating my research and leaning.


                                                                   The Eskind library needs extended hours during the week and on Saturday night. I would like more eating areas
                                                                   to study in since by the giant window is freezing and uncomfortable to study. Also I would like to have better
Graduate     Nursing                      Eskind Biomedical    F   access to documents off campus and to have more journals electronically available.


                                                                   It's a laborous process to access biomedical articles from Eskind from my home computer. I would like that
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   system to be more user friendly.

                                                                   Please get Microsoft Word on more computers. It's really hard to get on a computer to write papers in Eskind
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   with only a few available units.




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                                                                   The daytime library staff is very helpful and courteous! On the other hand, I have had one incident where the
                                                                   nighttime staff has been less than helpful. I found out that they lock the stairwell doors one hour prior to
                                                                   closing... and I found this out the hard way. I was walking from 2nd to 3rd floor via the stairwell one evening and
                                                                   was unable to get out at the 3rd floor and I even tried the 4th floor. I ended up knocking/banging on the 2nd
                                                                   floor door until another library user came to let me out a few minutes later. He said he almost didn't hear me
                                                                   knocking and let me know that "yeah, they lock the doors one hour before they close." I asked the front desk
                                                                   staff why this was their practice and explained that I had just been locked in the stairwell and was uncertain if I'd
                                                                   be able to get out for the night. The staffer I was having this conversation with shrugged her shoulders and said
                                                                   something along the lines of "well, that's just what we do, you need to use the elevators during that last hour of
                                                                   opening. And we would have found you because we use that back door to exit when we close." ARE YOU
                                                                   KIDDING ME??? I wonder if other library users also have gotten this impression. My suggestion would be to
                                                                   have a correctional conversation with her about her attitude or post signs so that other library users would know
Graduate     Nursing                      Eskind Biomedical    F   not to use the stairwells after the last hour of library time.

                                                                   I also use Central Library occasionally for printing because they have the best printers and Eskind doesnt have
                                                                   double sided printing, or at least not that i know of. And Eskind is so far away from the nursing school. I really
                                                                   wish StarPanel was available for students at home! That is the main reason i go to biomed...if we can access it at
                                                                   the library, why not be able to access it from home?! the same person is accessing it if security and hipaa is a
Graduate     Nursing                      Eskind Biomedical    F   concern.


                                                                   I think the library should open earlier on Sundays, but other than that I am pretty satisfied with the service. I am
Graduate     Nursing                      Eskind Biomedical    F   especially impressed at how helpful the staff is with research projects.


Graduate     Nursing                      Eskind Biomedical    F   The staff is very friendly and willing to help in any way possible


Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   I really like the atmosphere of the Eskind Library. I also really like the Eating Alcove.


Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   Eskind is consistently too cold on the third floor. It is the prettiest floor, but the least comfortable

Graduate     Nursing                      Eskind Biomedical    F   library hours need to start at 6:30am.


                                                                   If you can fix one thing, fix the turnstiles at the entrance of Eskind. Noise from these turnstiles resonates
                                                                   throughout the building and is very distracting to people who are studying. I know there are quiet options for
                                                                   controlling access--we had them at high school and college. The physical space at Eskind is also in need of rehab
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   (new furniture, carpet, wall paint). It's a great building, but it seems to be "fraying" at the edges.

Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   I would like to be able to access all services from home.


                                                                   there should be better instruction on how to use the copy machines which convert to a pdf and email it to your
Graduate     Science / Math               Eskind Biomedical    M   email




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                                                                   Printing should be free, for the ridiculously high cost of tuition that students pay. Also, a suggestion for
                                                                   improving the digital library web page: whether I access electronic "journals" or "resources", the listings are all in
                                                                   the same format with no clear title on the webpage itself to tell me whether I am looking at a list of journals, or a
                                                                   list of electronic resources. Sure, I can look at the URL, but it would be better if there were a heading on the
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   webpage that said "Electronic Journals" or "Electronic Resources", above the listings of the titles.

                                                                   Current online systems require several library resources to determine if it is present on campus or available
                                                                   electronically... Streamlining this to be accessible via one searching resource would save a lot of time in
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   determining what resources the library has avilable


                                                                   I find the document request has been excellent through Eskind for several journal articles I have requested.

                                                                   Just FYI: #43: I actually fit two categories and this survey would not let me choose that. Next survey you might
Graduate     Nursing                      Eskind Biomedical    F   consider allowing more than one answer.



                                                                   Eskind library is pretty small. Please STOP making the announcements "Limited service hours will begin in one
                                                                   hour" (etc) - they are annoying and pointless! Maybe announce one 15 minutes before they begin, but not 3-4
                                                                   times every night! Also, there are a lot of staff - make sure all of them are productive.
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   Music library is nice, but also small. Naxos is great.

                                                                   I use Eskind almost exclusively so my comments should not reflect on the other libraries. However, the few times
                                                                   I attempted to find leisure books at the main library were painful (i.e. difficult searching for books online and
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   tracking them down; poor availability).



                                                                   The Eskind library needs to become more environmentally conscious. I notice a lot of waste and little recycling.
                                                                   Even some of the employees can be seen moving paper from the recycling area to the trash. Set a better example
Graduate     Nursing                      Eskind Biomedical    F   and think of creative ways to make less of an impact on the environment.


                                                                   Some of the libraries really need better/newer study space - peabody needs carols, main library needs
                                                                   comfortable chairs and more inviting desks/lighting, etc.

                                                                   I think the librarians are the most under-appreciated resource on campus!!! They are awesome about helping
                                                                   me do research and learn which resources to use. Perhaps you could try to have more involvement with
                                                                   orientations or classes so more students will know more about everything you have to offer!

Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   Thank you for your continued hard work!!!



                                                                   I don't like that there does not appear to be a way to get/save a digital scan of an article. If I request an article
                                                                   that only exists in print, the only options I have is to print a scanned copy or read in the library. I would very
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   much like to have the ability to scan a document and simply save the scan to my computer as say a PDF.




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Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   I have been very impressed and nothing but satisfied with the library services Vanderbilt offers.


                                                                   I can't say enough good things about the Eskind library & the staff there, especially the Document Delivery
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   Service.



                                                                   I am most interested in having an environment that allows me to search for and access resources, and provides a
                                                                   quiet place to study on my own or rooms for group study. Eskind does a great job of accomplishing these goals.
                                                                   Also, while my interaction with the staff is generally limited, I have always found them courteous and eager to
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   help, and greatly appreciate their attitude and assistance.

Graduate     Nursing                      Eskind Biomedical    M   I would like to be able to pay for copy machine use with coins not only the card

Graduate     Nursing                      Eskind Biomedical    F   Navigation of the e-system needs to be more user friendly

Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   Later hours at night would be great. Also opening earlier on Sundays!

Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   install additional language package on computers

                                                                   It is extremely important for my research to be able to research library resources through a library web page
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   while off case! I use this feature daily.

                                                                   The study rooms are a great resource, but sometimes there are not enough. Or they can't be signed out to
Graduate     Nursing                      Eskind Biomedical    F   individuals. That's something I'd suggest changing. It would help a lot!

                                                                   This library system is absolutely fabulous and I am grateful every day to have easy access to such a rich and
Graduate     Nursing                      Eskind Biomedical    F   diverse system. Thank you.


                                                                   For the "Number 1 Audiology Program in the US" pretty poor availability of online journal access to some
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   important audiological journals such as "Trends in Amplification" and "International Journal of Audiology"

                                                                   There are occasions where the journal I need is unavailable. These times are rare, but frustrating when they do
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   occur.

Graduate     Nursing                      Eskind Biomedical    F   None.

                                                                   The staff is very nice but sometimes lack the requisiste knowledge to answer some of my questions, especially in
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   the areas of troubleshooting computer access issues.

                                                                   in the divinity library, there are usually people use the public computers to play computer games and speak
Graduate     Engineering                  Eskind Biomedical    F   loudly, I hope this could happen less.


Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   Eskind is a great study environment. Central is creepy.

                                                                   The Eskind Biomedical Library website is not easily navigated. It is unclear how to get to different resources and
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   needs to be more user-friendly.




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                                                                   I am a distance student, and the resources are better than my organization offers. Eskind has been a
Graduate     Nursing                      Eskind Biomedical    F   TREMENDOUS resource for school & work. Thank you!


Graduate     Nursing                      Eskind Biomedical    F   I love being able to do searches on line, and loe search updates sent to me monthly


                                                                   I've been to many university libraries and the quality and depth of resources/services here at Vanderbilt is by far
                                                                   the best I've encountered. Keep up the great work. My ONLY major complaint/suggestion is that there is a gap
                                                                   in the online research journal subscriptions/access for the field of medicinal chemistry. Eskind has access to
                                                                   virtually every major biomedical journal out there, but there are a number of med chem journals (e.g. those
                                                                   owned/published by Bentham) that are not available. This is a concern as there is a rapidly growing presence of
                                                                   medicinal chemists here at VUMC, many of whom work for the Vanderbilt Program in Drug Discovery -- it would
                                                                   be very helpful if these people had access to said journals. However, the journal access that is currently available
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   is still amazing. Thanks.
                                                                   I have arrived at opening time to find that the library does not open until 15-30 minutes after scheduled time-
                                                                   this has happened at least twice
                                                                   When I need help with a search, I would like to have a librarian help me and not a tech- there is one person who
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   is very eager and tries to be helpful but is never helpful at all.


Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   I think it is great that you continously try to improve and expand on your services.



                                                                   Overall the library is a great resource. I have to say my first enteraction with the library was negative. I had called
                                                                   for a tour and tutiorial of the library and set up an appointment but when I arrived no one knew about the
Graduate     Nursing                      Eskind Biomedical    M   appointment. Staff were not very helpful and ended up doing the tour myself.

                                                                   I have had great luck with both Eskind and Heard online resources. This has made my distance educational
Graduate     Nursing                      Eskind Biomedical    F   experience much easier.

                                                                   I use e-journals a lot. Sometimes journals have not been represented in your database, but you have a system to
                                                                   retrieve articles from these journals. However, the quality of the drafts obtained has been less than useful for
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   deciphering the article's meaningfulness.

                                                                   I am very pleased with the electronic access to periodicals available through Vanderbilt. It is a great help to my
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   research.




                                                                   The Biomedical library computers are old and often do not work properly. The laptop computers provided by the
                                                                   biomedical library are also old, slow and often do not work well. I think the computers in biomedical library need
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   to be updated and they need to be more consistently reliable.




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                                                              LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


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                                                                   I would love for the library to offer online access after graduation. i would be willing to pay a reasonable annual
                                                                   fee for the access. It would be very helpful, especially in the beginning of our careers, to have access to journals
Graduate     Nursing                      Eskind Biomedical    F   and other reference material.




                                                                   I mainly need the library to access journals relevant to my field. I think the list of journals you have available is
                                                                   good, but could be larger. I've had to pay to get articles from other libraries because it wasn't available here. At
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   the same time, I appreciate that you do have this service that I can ask for materials from other libraries.


Graduate     Molecular Biology/Genetics   Eskind Biomedical    F   One staff member in Eskind library is terribly bad tempered. She didn't help at all and also behaved offensive.



                                                                   The only change I might make is allowing access to "Up To Date" after validation with user name/password.
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   Otherwise I use the Eskink Digital Library almost every day. Really great resource. Thanks!



                                                                   I have found the electronic journal collections to be sufficient and the willingness of staff to help me find articles
                                                                   to be excellent. I have found the e-book collection insufficient in breadth and depth. Additionally, e-books are
                                                                   available, but are difficult to access and, when accessible, are only available as single page pdf files, which are
                                                                   frustrating to say the least. Have you tried to read an e-book available from vandy's library system? Try reading
                                                                   'Learner Centered Teaching by Weimer' through vandy's netlibrary service. It's atrocious and laughable. The
                                                                   excitement one feels in finding access to a book is quickly quashed as that same one discovers (in the discovery
                                                                   library, no less) how difficult it is to access the title's contents. Please give us access to these books in a more
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   meaningful, accessible manner. I'm sure it's difficult, but please. Seriously.



                                                                   Overall the library provides great service. As long as the library provides a nice space for learning, with nice
                                                                   friendly staff that are willing to help, and excellent access to online journals and other resources I am happy.
                                                                   This survey was very long! Not sure if three columns of 1-9 is necessary. I bet it really cuts down on the amount
                                                                   of surveys that people will complete and probably decreases how accurate the answers are because people will
                                                                   rush through it. I was happy to fill it out because I do enjoy the library and spend lots of time there, but a shorter
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   survery would probably accomplish the same goal.




                                                                   Hi, I am very sorry but I just cannot spend the time to complete this survey. This is a very poorly designed tool.
                                                                   First, the concept of "minimum level of service you would find acceptable" is ambiguous versus "desired level of
                                                                   service" -- why are you asking both of these? The rating options 1 to 9 for 3 different categories for 27 items is
                                                                   overbearing, and 10 minutes is a gross underestimate of the time it would take to complete this survey if half
                                                                   way through I had not decided it was now a waste of my time. I was forced to complete the survey to get these
                                                                   comments to you, so I selected N/A for anything I had no interest in further completing. And that's another thing
                                                                   - YOU SHOULD NEVER FORCE RESPONSES ON ALL QUESTIONS TO RECEIVE A SURVEY BACK FROM SOMEONE. I
Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   strongly advise that you re-design the survey if you want any hope of valid data collection.



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USER GROUP   DISCIPLINE                   LIB BRANCH           SEX COMMENT



                                                                   I would like to see better printers in the library, as I haver had at my undergraduate state universities. It would be
                                                                   a major draw if the library had a coffee shop with study tables. The group rooms I have studied in have alway
Graduate     Nursing                      Eskind Biomedical    F   been too small and poorly lit-not conducive to learning.

                                                                   Please make Eskind Library quieter. The staff is loud, the undergrads are loud, and few people respect the idea
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   that a library should be silent.


Graduate     Biomedical/Health Sciences   Eskind Biomedical    F   The library's electronic sources are very, very poor compared to other institutions I have been at.




                                                                   It would be helpful to me if there was a system or option that I was aware of for acquiring resources and journal
                                                                   articles of which the library doesn't have a hard copy and also has no electronic subscription. Often their are
                                                                   single time fees or shortened subscriptions that it would be helpful in getting at least some assistance from the
Graduate     Biomedical/Health Sciences   Eskind Biomedical    M   library in purchasing or acquiring. I admit that this is a very rare situation, but does sometimes happen.

Graduate     Nursing                      Eskind Biomedical    F   I really, really appreciate being able to access information from my home.

                                                                   The more online resources (journals, etc) the better. Also, offering classes on finding research via databases
Graduate     Nursing                      Eskind Biomedical    F   would be helpful.

                                                                   The weekend hours (Sunday especially) should be extended (open earlier). The study carrels are beginning to
Graduate     Nursing                      Eskind Biomedical    M   look worn and dingy. Otherwise, great library!


                                                                   Great library and staff in the Law Library, but it definitely needs more group study rooms. I think they are one of
Graduate     Law                          Law                  M   the most important items in a library, and the law library only has 3.



                                                                   I have two recommendations for the law library: the librarians need to talk in library voices, not in their regular
                                                                   voices, whether they are talking amongst themselves or to library patrons. Also, expanded weekend hours
Graduate     Law                          Law                  F   would be helpful and appreciated.



                                                                   Library services should be as focused on internet/online-based resources as possible. The days of stacks of books
                                                                   being relevant or important are quickly dying. If our entire law library burned down, it wouldn't be a terrible loss
                                                                   of information for students - we all use Westlaw, Lexis, Proquest, Hein, Thomas, GPOAccess, and other electronic
                                                                   resources for our research. The physical library is most importantly a study space. I think the law school realizes
Graduate     Law                          Law                  M   this - our legal research classes were largely focused on electronic resources.


Graduate     Biomedical/Health Sciences   Law                  F   The medical library is cold all of the time and I cannot study when I can't concentrate because I'm cold.

Graduate     Law                          Law                  F   The copy machines in the law library are kind of awful.




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                                            I guess I'm not sure how important the library is for legal research anymore. If there are more services that the
                                            library can provide (other than making Lexis and Westlaw printers available), I'm not aware of them. In general,
                                            when I do have a question, my communication with library staff has been fine. However, it is VERY frustrating
                                            when the library staff talks at a normal tone of voice while we're trying to study. If the phone rings, someone in
                                            the back offices should answer it. When someone comes in with a question, there should be a separate space to
Graduate     Law          Law           F   meet and talk or at least some attempt to whisper.

Graduate     Law          Law           F   Online Law Library could be improved - database finder is crazy.

                                            I received my undergraduate degree from the University of Michigan, which arguably boasts one of the best
                                            library systems in the nation. While I am not saying that Vanderbilt's system should be among the tops in the
                                            nation, I find our library facilities appalling, especially based on the university's endowment. Unlike at Michigan,
                                            the sub-excellence qualities of the Vanderbilt system are inexcusable given the financial resources of this
Graduate     Law          Law           M   university.


                                            My primary complaint about the law library is that there are not enough spaces for group work and that the copy
                                            machines are often broken. At 10 cents a copy, I would hope that they would work. The staff is helpful and kind. I
                                            am not a 1L but, when I was, I wished that I could reserve a carrol (maybe share one with another 1L?) It would
Graduate     Law          Law           F   have been helpful for me. I now use my carol daily



                                            The two most important things I need from a library today is plenty of comfortable and quiet study space and
Graduate     Law          Law           M   easy electronic access to trustworthy resources. Print resources are still important but much less important.



                                            The law library really needs to be looped into the delivery for inter-library loans. The business library is the
                                            closest location available to pick up books that have been requested through inter-library loan.
                                            The law library (much like the law school itself) desperately needs some more group work space. Three group
                                            study rooms are simply not enough for ~600+ people. Additionally, the library staff should monitor the rooms
                                            more closely to make sure that individuals aren't using the group study rooms and preventing groups from using
Graduate     Law          Law           M   them.



                                            The libraries on campus have inadequate study spaces. The law library is not a very pleasant place to study. The
                                            undergraduate library has an unbelievable dearth of places to plug in a laptop.
                                            None of these places has comfortable chairs. I think the chairs in the reading room in the undergrad library are
                                            from the 1950s and they're uncomfortable and difficult to sit in all day.
                                            I mainly use the libraries for studying and it would be nice to have more spaces on campus that are a pleasure to
Graduate     Law          Law           F   study in. I like the divinity library.




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                                            The only real thing that I feel is lacking in the Law Library is a permanent staff that can answer questions people
                                            have. It seems that only one person is hired for each area, and if he/she is not there, then there is no way to get
                                            the question answered. And in most cases, those questions should be simple for library staff. For example, I
                                            could not figure out how to request a book through ILLiad. I understand computers and technology very well,
                                            and I followed the required procedures, and each time I tried to submit information that was requested, it said
                                            denied. I asked two different people, and the answer I got from both was that they don't deal with ILLiad
Graduate     Law          Law           M   requests. I think that can be improved.


Graduate     Law          Law           M   The law library is a consistently quiet and enjoyable place to study. I enjoy working there very much.

Graduate     Law          Law           M   The service seems just fine....

                                            Library services & staff are good, I hav nothing to complain about. The lighting is awful for the eyes and though
Graduate     Law          Law           F   and the hours are not great & more study group rooms are needed




                                            The law library is a wonderful place to study and has all the resources I've needed as a 1L. The staff is extremely
                                            courteous and helpful. I wish we had more rooms available for group study (with white boards). To that end, I
                                            have studied at the BioMed library. The rooms for group study are wonderful, as is the large eating area.
                                            However, interactions with the staff have been hit or miss. I've been given differing instructions for use of the
                                            rooms, then chastised by staff members for not following "their" protocol - when what I was doing was approved
                                            by another staff member. Also, regardless of whether they were assisting or correcting me, some staff members
Graduate     Law          Law           F   have been courteous while others quite abrupt. Mediocre experience at BioMed.




                                            Desk staff always helpful, but usually not very friendly. Library resources staff - very knowledgeable, but all
                                            library info sessions that I have attended have been information overload - tons of information on resources
                                            thrown at me, so much so that I tuned a lot of it out and don't know where to start. It would be great if there was
                                            a clear, online resource with tabs for "If you need company information, start here," "If you are looking for a
                                            specific academic journal, start here," or "If you need industry information, start here." Each tab should have
                                            options for how to find this information, different resources available, how to use the resource, and who to
                                            contact with questions. Maybe this exists already, I don't know...but that is part of the problem.

Graduate     Business     Management    F   Also...temperature control in Walker Library.



                                            The Walker library can't accomodate many students and its layout makes people easily distracted. Sometimes I
Graduate     Business     Management    F   go to Central library to find some quiet place to study, but Central is not well ventilated.


                                            I occasionally go from the Business library to the central library due to the business library being over crowded.
Graduate     Business     Management    M   However, I sometimes find the central library distracting due to traffic and talking.




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                                       LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE   LIB BRANCH    SEX COMMENT


                                            The management library has fewer hours of operations. Also, the reserve books should be more in quantity.
Graduate     Business     Management    M   If there are any resting room (sleeping areas for few hours or rest) that would be great

                                            My only complaint is that people frequently have conversations in the Management Library that are distracting.
                                            I realize the library staff members are not talking police, but it would be nice if the amount of talking were
Graduate     Business     Management    M   decreased somehow.

                                            Some of the lectronic library databases wern't as upto date as they I would have liked them to be when I was
Graduate     Business     Management    M   using them.
                                            The service provided by the librarians in the Walker library has far exceeded my expectations on the occasions I
Graduate     Business     Management    M   have requested help from the staff.


Graduate     Business     Management    M   The Walker Library staff and facilities are outstanding!

                                            I know that library services are the sort of thing that always leaves people wanting more. In that context, Owen's
                                            library is about on par with the rest of the school: it needs to expand and update itself, catching up to the
Graduate     Business     Management    M   competition in the top 25 business schools.


                                            I think the Owen staff do a great job of being extremely knowledgeable about topics relevant to students and are
Graduate     Business     Management    M   always extremely willing to help in any manner possible. Their services are appreciated!
Graduate     Business     Management    M   Keep the good work!

Graduate     Business     Management    M   I am currently very happy using the walker library


                                            I like 24 hour study areas available during finals and mid-terms. I would also like to see more workshops that
                                            teach us about the available databases or that at least encourage me to seek them more often. However, the
Graduate     Business     Management    F   staff are some of my favorite persons who work in the school - smart, friendly, efficient.

                                            People are great. The building is just old and needs better group and individual space, as well as newer
Graduate     Business     Management    M   technology.


                                            Walker Management Library should open at 7:00 am, M-F.

                                            Our library staff is fabulous. Our library facility is lacking. The building is much too small with far too few group
Graduate     Business     Management    M   study rooms and zero, individual private study areas.


                                            I think our library is good enough. Recently, the monitor has been installed in some of the meeting rooms. It is
                                            nice. It is not a my business. But, I am wondering why we don't have to turn off the monitor. Doesn't it consume
Graduate     Business     Management    M   the energy??




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USER GROUP   DISCIPLINE   LIB BRANCH    SEX COMMENT




                                            The staff working at management library are approachable, friendly and very helpful. They quickly reply my
                                            questions on study and work. Their help significantly reduce my time to search information.

                                            I occasionally go to Peabody library and like the friendliness of employees and study environment there as well.

Graduate     Business     Management    F   However, some library buildings need update for better space and environment for study.

Graduate     Law          Management    F   As a joint degree student these comments reflect both Owen and the Law Library
Graduate     Business     Management    F   n/a


                                            I have been very impressed with the staff of Walker Management Library. They are very quick to help me with a
                                            research question and point me in the right direction. This has saved me hours of work! The monitors in the
Graduate     Business     Management    F   study rooms are good. Please add more. All in all, the library needs more space!


                                            Towards end of summer break, the carpets stink - should be cleaned before school starts.

Graduate     Business     Management    M   Need more study rooms. including some sound proof ones for presentation dry-runs.

                                            this survey is waaaaay too long. How much time do you think I have? I just clicked NA and average on the other
Graduate     Business     Management    M   stuff.


                                            The one-stop webpage designed by the Walker Library staff (presented to the strategy classes for the Auto Cases)
                                            was very helpful. The Walker Library webpage can be a bit overwhelming. I think it would be great to meet with
                                            specific concentrations (Marketing vs. Finance vs. Operations) to show them how the databases available can be
                                            most beneficial to them specifically. Probably just due to a lack of knowlege on my part, I am struggling with
Graduate     Business     Management    F   finding adequate marketing cases/info that will help me grow my skills.


                                            Had a situation where an industry report that our team needed for our senior strategy project wasn't available
                                            through the management library. I understand that some sources of market and industry reports don't want to
                                            make their materials available at academic rates, but the only other reports related to the specific subject area
                                            that were available through the library databases were five years old. It would be helpful to have either a
Graduate     Business     Management    M   broader range of database sources, or the ability to get some 'standard' reports.


                                            I would like more hours particuarly on weekends when I want to study and more meeting rooms. Usually the
Graduate     Business     Management    M   library is too full on weekdays which makes it difficult to concentrate on studies




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                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT


                                                              1) The Walker Management Library "interview rooms" are actually dingy 20-square-feet ghettos. This, I'm
                                                              conjecturing, leaves a poor impression in the minds of interviewers who come from companies such as Goldman
                                                              Sachs.

                                                              2) There's absolutely no discipline in the WML. People don't really feel the need to adhere to an unspecified code
                                                              of silence that applies to libraries all over the world (but not in Owen). Loud conversations, laughter, and
                                                              cellphone chats are the norm.

                                                              3) There are way too few study rooms (ghettos?) and seats for students in the WML at Owen.

                                                              Shame on Vanderbilt for taking so much money and ripping me off like this. I feel like I'm paying $ only for the so-
Graduate     Business                       Management    M   called Vanderbilt 'reputation' and not on any quality education, whatsoever.

                                                              Owen Library needs to have new doors. They are very noisy and are a distraction. We also need private study
Graduate     Business                       Management    M   rooms.

Graduate     Business                       Management    M   N/A
Graduate     Business                       Management    M   The study rooms in the Owen library are way too warm.

                                                              There needs to be more learning opportunities regarding library research. Weekly lectures on database
Graduate     Business                       Management    M   research.


Graduate     Business                       Management    M   Research librarians and staff have been a tremendous help to me during my time at Owen.




                                                              The reasons my expectations relative to staff are not as high or perhaps not as consistent is because I just don't
                                                              interact with them all that often. My main needs are being able to get to journals via the library web page, and I
                                                              think the page is pretty helpful in allowing me to do that. I do wish there was a general search engine where I
                                                              could type in an article name and it would search all available sources, but other than that it's a pretty
                                                              comprehensive and helpful online source. Also, as I was an undergrad at Vanderbilt as well, I feel like I got
                                                              through all the user questions then, so I don't really remember it's ease or difficulty as it is all sort of second
                                                              nature now. Also, though I am a peabody grad student I mostly study in the law library, as it is the quietest. I
                                                              think all grad students should have card access to all libraries at all hours despite degree, as I have to go into the
                                                              law library with a friend who is a student. I do remember from undergrad that the biomed library, though
                                                              popular for us to study in, was way too loud, with even the librarians talked at a normal level as opposed to a
                                                              whisper while people were trying to study. I think more quiet study rooms or access to classrooms after hours
Graduate     Education - HOD, LPO, etc.     Music         F   campus wide would be helpful, especially in Peabody where we do a lot of group projects.
                                                              I REALLY wish the Music Library had longer weekend hours. I ESPECIALLY would like Saturday hours. I have a full-
Graduate     Other                          Music         F   time job during the day, and must access the library during the weekends.

                                                              I don't like the new PsychInfo! I know there is an online tutorial for it - would love to see multiple opportunitites
Graduate     Social Sciences / Psychology   Peabody       F   for an intro workshop.

Graduate     Education - HOD, LPO, etc.     Peabody       M   One staff member is amazing!



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                                                       LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                   LIB BRANCH    SEX COMMENT


Graduate     Education - HOD, LPO, etc.   Peabody       F   excellent

Graduate     Education - HOD, LPO, etc.   Peabody       F   One staff member at Peabody is fantastic!



                                                            I often find that I cannot access secondary web articles from particular journals without using Interlibrary loan or
                                                            using the Microfiche- more accessability would be greatly appreciated! However, I am always impressed with
Graduate     Education - HOD, LPO, etc.   Peabody       F   the Peabody librarians' level of knowledge, and courteous/helpful nature in finding sources/books

                                                            My one serious complaint about the Peabody library is lack of accessibiity. Only the bottom floor is accessible
                                                            without climbing stairs; most resources are totally inaccessible without asking staff to unlock the elevator (in the
                                                            stacks--I'm not sure it reaches the 3rd floor classrooms). On the one occasion I did that, the elevator was not
Graduate     Education - HOD, LPO, etc.   Peabody       F   working.

                                                            The Peabody Libray lacks adequate SILENT spaces. Much of the wide open areas (computer/circ desk area,
                                                            ground, and 2nd floor study rooms) encourage talking and congregating, rather than the silence I need for
                                                            reading. There are a few silent study rooms/areas, but they are always occupied. As a result, I rarely study in the
Graduate     Education - HOD, LPO, etc.   Peabody       M   library.

                                                            THE PRINTERS ARE TERRIBLE!!!!
                                                            I almost exclusively use the library to print out articles that I find in databases. I would like to print double-sided
                                                            but nearly every time I try, the computer freezes. There should be financial insentives to print double sided and
                                                            the problem should be fixed!!! I've complained about it several times and library staff (though always cordial)
                                                            continues to say there's nothing they can do about it. I'd also like for there to be a financial insentive for using
                                                            double sided printing (2 or 3 cents for a double sided copy and 4 cents for single sided). This would encourage
Graduate     Education - HOD, LPO, etc.   Peabody       F   students to be more environmentally responsible.


Graduate     Education - HOD, LPO, etc.   Peabody       F   The people who work at the Peabody library are wonderful. They often go beyond the call of duty to help!

                                                            I really enjoy the environment at Peabody Library. I have also been impressed with one staff member in
                                                            particular there. There are extensive resources available to me in math curriculum! I feel very comfortable asking
Graduate     Education - HOD, LPO, etc.   Peabody       F   for help in any area and getting quick and friendly answers.

                                                            The computer stations at the Peabody library fill up quickly- especially when the Learning Commons are reserved
Graduate     Education - HOD, LPO, etc.   Peabody       F   for a class. It would be nice to have more computers for use.

                                                            Recommendations for Peabody:
                                                            Longer hours on the weekends
Graduate     Education - HOD, LPO, etc.   Peabody       F   Easier website to navigate

                                                            I wish all or more of the libraries would move to 24-hours or at least later hours.

Graduate     Education - HOD, LPO, etc.   Peabody       M   Some of the security staff that work the late hours are not the friendliest of people.




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USER GROUP   DISCIPLINE                     LIB BRANCH    SEX COMMENT



                                                              The library staff have always been of the best quality--friendly, willing to help, knowledgeable (and if not
                                                              knowledgeable, then capable of finding someone who is), prompt, and responsive.

                                                              Online resources are absolutely excellent (specifically journal articles and ILL electronic retrievals), though
                                                              occasionally there are blind or circular links. The staff have always responded quickly to assist me when this
                                                              occurs.

                                                              The library (staff and resources) is one of the best qualities of Vanderbilt University.

Graduate     Social Sciences / Psychology   Peabody       M   My one issue with the library is that I have found many of them to be difficult places to work.


                                                              I find the library resources to be extremely helpful including access to almost any journal article I need and useful
                                                              curriculum materials. I also love the study spaces in the basement and throughout the building. The library staff,
Graduate     Education - HOD, LPO, etc.     Peabody       F   one in particular, have been so helpful and courteous with my needs.


                                                              I frequently have to get education books from interlibrary loan. It would be great to have more current books on
Graduate     Education - HOD, LPO, etc.     Peabody       F   At Risk students, successful k-12 schools, etc.


                                                              I have been very pleased with the quality of service I receive at the Peabody Library. Everyone who works there is
                                                              friendly and helpful. One staff member regularly helps me locate resources that I would spend a lot of time
                                                              finding on my own and I especially appreciate the person's expertise and willingness to help.
                                                              My only complaint is that there should be more computers available for students to print, or a time limit so that I
Graduate     Education - HOD, LPO, etc.     Peabody       F   don't have to wait to print assignments.


                                                              There are a few journals that are inaccessible through the library's contracts. This can be very frustrating. One
Graduate     Education - HOD, LPO, etc.     Peabody       M   example that I can think of is Teachers College Record, which is inaccessible through the library online

                                                              The staff of the Peabody Library are so loud! There are times when I cannot even do my work because they are
                                                              talking and laughing. I want to remind them that this is a library, and people are studying, but they should know
Graduate     Education - HOD, LPO, etc.     Peabody       F   this! They work here.



                                                              I frequently use Google Scholar to sift through sources, and I especially like its feature that quickly dipslays the
Graduate     Education - HOD, LPO, etc.     Peabody       M   number of citations for each source. Then I look up the item in the Heard Library online.



                                                              We desperately need better databases for literature searches. The ones we use currently are very mixed in
                                                              quality, many overload us with non-scholarly articles and others are far too narrow. As I am in an
                                                              interdisciplinary program it does not benefit me and my colleagues to have to search individual databases.
                                                              There are better databases out there, we have used them at other universities in the US and UK. Our ILL service
                                                              is fantastic. We need more availability of key journals in our mixed fields (participatory action research/ action
Graduate     Social Sciences / Psychology   Peabody       F   research/ participatory planning/ urban planning/ food systems etc)




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                                                       LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                   LIB BRANCH    SEX COMMENT


                                                            Website is extremely confusing. It does not clearly show all the resources available. Peabody library often seems
Graduate     Education - HOD, LPO, etc.   Peabody       M   like a place for undergraduates to socialize. Better control over noise levels in the library is desperately needed.



                                                            Peabody library hours should be longer on weekends, grad students do lots of work at this time and should have
                                                            access to the library. I had a question about connecting to the library printer from my computer and I was given
Graduate     Education - HOD, LPO, etc.   Peabody       F   information that was not satisfactory by one employee.

                                                            I think that the library could benefit from an expanded selection of resources related to Early Childhood
Graduate     Education - HOD, LPO, etc.   Peabody       F   Education and Early Childhood Special Education.

Graduate     Education - HOD, LPO, etc.   Peabody       M   The part of the library that needs most attention is the dingy uninviting spartan study areas.


                                                            The online journals should be updated as often the most recent sources are unavailable. Otherwise, service is
Graduate     Education - HOD, LPO, etc.   Peabody       F   pretty efficient and accessible.



                                                            I think it is essential to have a 24 hour library accessible to all of the various schools and disciplines within
                                                            Vanderbilt. I would greatly appreciate if Peabody's library was open 24 hours throughout the year, with a security
Graduate     Education - HOD, LPO, etc.   Peabody       F   officer at the door to ensure safety in the night hours.




                                                            Re: #7, 26, One time when I asked a question, the staff member at the desk told me that he/she did not
                                                            understand my question. That would be understandable, but she seemed rather curt, so I was afraid to see her
                                                            or ask her questions again. All of the other library staff have been very very nice and courteous.

                                                            I am disappointed that we cannot check things out after 10PM and that there is little or no staff after that, also as
                                                            I often need to be there at that time and I live out of town.

                                                            My other frustration was the first time I needed something on reserve from my prof and the person working
                                                            there didn't understand what I meant because i didn't use the word "reserve," so I emailed my prof, but by the
                                                            time we found out that was what he meant, it was too late and it could not be checked out, so I had to delay
                                                            getting started as I live out of town.

                                                            The library atmosphere is beautiful and inviting, but not very comfortable chairs, esp the stuffed ones, but
                                                            mostly would like more places to study alone. I am comparing all of this to my former university where we had
                                                            more of that and had late night staff, but if that is a luxury, I guess I took it for granted!

Graduate     Education - HOD, LPO, etc.   Peabody       F   Thanks for listening!


                                                             The members of the staff are awesome. I would have really liked to have had a day-long workshop on research
                                                            and APA style before classes started in the Fall (I had been out of school for a few years and needed a refresher
                                                            and I had schedule conflicts with workshops that were offered once classes had started). I would have paid extra
Graduate     Education - HOD, LPO, etc.   Peabody       F   to attend if needed.




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                                                            Overall I've been very please with accessability (both online and hours Peabody is open). I have had trouble
Graduate     Education - HOD, LPO, etc.   Peabody       F   getting access to a few Journals (electonic or printed) but overall have been pleased.



                                                            The most important thing for the average student today, I think (this comes having been an undergraduate here
                                                            and now a graduate student) is the online access to materials such as peer reviewed journal articles. There is
                                                            nothing worse than when you're researching for a paper and you click "Find it @ VU" and you can't get full text! I
                                                            admire how infrequently that happens with materials I need, but if there is any area to always be moving further,
Graduate     Education - HOD, LPO, etc.   Peabody       F   covering more ground in, it would be continuing to widen the access to full text resources online.


                                                            The one problem is that the library has little support for students in the weekend doctoral program who are not
Graduate     Education - HOD, LPO, etc.   Peabody       M   in Nashville every day. We need more services to help photocopy articles.

                                                            I regularly access online journals and it's very convenient. Once in a while there is a journal that wants me to pay
                                                            for a subscription and I need an article there that is not available in the stacks or online elsewhere. This is
                                                            frustrating.
                                                            The computers in the Peabody Library don't access OAK perfectly so coursework that is on OAK in PDFs don't
                                                            show.
                                                            There is a discrepancy between when the library is open and when people are available to help students. The
                                                            security personnel are less than friendly.
                                                            I don't think this survey was straightforward or an accurate representation of how I feel about the Peabody
Graduate     Education - HOD, LPO, etc.   Peabody       F   library.

                                                            The Interlibrary Loan staff are wonderful. They have been nearly as essential to any success I've known as a
Graduate     Education - HOD, LPO, etc.   Peabody       F   student as faculty. These people deserve a party.




                                                            Peabody library is great. Only comment is it would enhance the scholarly atmosphere if it were opened later into
                                                            the evening. The original part of Heard is beautiful on both the outside and the inside. The white box addition is
                                                            too dark and dreary and should be updated to allow more natural light and aesthetically to match the beautiful
                                                            architecture of the rest of old campus. Both the music and management libraries need to be enhanced to mimic
                                                            the scholarly nature of the rest of the libraries on campus. In that they should be updated to be more
                                                            aesthetically pleasing and include more books and materials for students to utilize. The law library and Erskind
                                                            Biomedical Libraries are very nice. Although Erskind has a more modern feel it suits that part of campus. Each
Graduate     Education - HOD, LPO, etc.   Peabody       M   library should suit the aesthetic nature of the area it is located within.

                                                            I'd like to see expanded print periodicals at Peabody. e.g. College Board Review (published by College Board),
Graduate     Education - HOD, LPO, etc.   Peabody       M   and College and University Journal (published by AACRAO), just to name two.

                                                            I primarily use the Peabody library and am very satisfied with the level of service provided. I do believe,
                                                            however, that the resources are lacking in a few areas in my field. Specifically, journals reagarding Hispanic
                                                            higher education and community colleges are not subscribed to.
Graduate     Education - HOD, LPO, etc.   Peabody       F   It's amazing that food is encouraged- keep that.




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                                                              The student assistants are sometimes not able to help locate obscure articles or missing books. This is the only
                                                              reason some of my responses were less than a "9". The Science and Engineering experienced librarians are
Graduate     Science / Math                 Peabody       F   always extremely helpful.




                                                              I have had positive experiences seeking out help from library staff. My only request would be that I would wish
Graduate     Education - HOD, LPO, etc.     Peabody       F   for more journals to be available online. I have used interlibrary loan and believe it is an excellent resource.

                                                              The atmosphere in the central library is dreary- I can never focus because the lighting is so tough... I usually end
Graduate     Education - HOD, LPO, etc.     Peabody       F   up asleep.



                                                              The only major problem I have with my library services has had to do with access to electronic resources off
                                                              campus. Usually I am unable to access online journals while off campus and, if it is possible, it would be nice if
Graduate     Social Sciences / Psychology   Peabody       M   there was a way to get the clearances for those journals while on my home network.



                                                              I am generally very satisfied with the library at Peabody, but I would greatly appreciate it if they were able to stay
                                                              open later on Friday and Saturday nights. Also, more of a comfort issue: the ventilation system downstairs (same
Graduate     Education - HOD, LPO, etc.     Peabody       F   level as Iris Cafe) could use some help (always musty/stuffy).


                                                              I am happy to help this research by completing the study; however, I find it to be overwhelming with all the
                                                              circles, to take more than 10 minutes, and I find the items to be somewhat vague. I found myself wanting more
                                                              explanation of what was being asked.

                                                              Also, a clearer distinction between silent study rooms and group study rooms would help to maximize an
Graduate     Education - HOD, LPO, etc.     Peabody       F   appropriate study space fr everyone.



                                                              I have encountered very unfriendly late-shift staff of the library. Other than that, I am very pleased overall with
Graduate     Education - HOD, LPO, etc.     Peabody       F   my use of the library. Everyone is very helpful and easy to ask for assisstance.

Graduate     Education - HOD, LPO, etc.     Peabody       F   The library staff is always friendly:)


                                                              This library is one of the most efficient and useful libraries I have ever experienced in a college atmosphere. I am
                                                              very appreciative of its small size, yet comprehensive resources. The ease with which you can access materials
                                                              exceeds the problems inherent to larger libraries. My only issue is that attendants at the main desk are often
                                                              loud when talking to other patrons or to their friends visiting them. If it were quieter on the main floor, I would
                                                              visit more often to do work, study, research, etc. However, I often find myself avoiding the library altogether due
Graduate     Education - HOD, LPO, etc.     Peabody       F   to the noise level and echo that results from it.

                                                              One staff member at Peabody is AMAZING. He/she goes out of his/her way to help you find the resources you
Graduate     Education - HOD, LPO, etc.     Peabody       F   need and is really polite and genuine.


Graduate     Education - HOD, LPO, etc.     Peabody       M   I love the staff, resources, environment, and innovations - keep it up!



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Graduate     Molecular Biology/Genetics     Peabody                  M   There really needs to be a library other than Stephenson that is open 24 hours.

                                                                         Need more copy services and better training for library staff in trouble shooting copier errors. Also need more
Graduate     Education - HOD, LPO, etc.     Peabody                  F   private study areas.


Graduate     Social Sciences / Psychology   Peabody                  M   Everything has been great!



                                                                         Interlibrary Loan Service have been exceptionally helpful. Also, the availability of some resources electronically is
Graduate     Education - HOD, LPO, etc.     Peabody                  M   helpful, though I would personally like to see even more books avalable electronically.




                                                                         Library staff generally excellent. Some student workers lack investment/courtesy (noticed more at central
                                                                         library). Central library noticeably lacking atmosphere--has a tired feeling about it. Literature resources and
Graduate     Education - HOD, LPO, etc.     Peabody                  M   research staff responsivity are wonderful.



                                                                         It is extremely helpful that library staff is willing to scan paper resources and email them, especially since I have
Graduate     Education - HOD, LPO, etc.     Peabody                  F   been living in a different state during dissertation writing phase of my work.


Graduate     Education - HOD, LPO, etc.     Peabody                  F   can never seem to find any resources for counseling


                                                                         overall the resources available through the library and specifically online are excellent. i do often find that
                                                                         articles i need are in journals that are not in the electronic collection, but interlibrary loan meets this need
                                                                         relatively quickly. sometimes there are articles i wish to access that are physically present on campus so they are
                                                                         not available online. since i am rarely on campus, this can be somewhat of an issue in getting them in a timely
Graduate     Social Sciences / Psychology   Peabody                  F   manner.

Graduate     Social Sciences / Psychology   Peabody                  M   I am satisfied with Vanderbilt's library service.


                                                                         Great service! Love the people! Love the Peabody Library. Wish there were more inviting places to study in the
Graduate     Education - HOD, LPO, etc.     Peabody                  F   main library as well as three prong outlets for my laptop cord.

                                                                         The services and journals provided are top-notch, and I can't say anything negative about the library. My only
                                                                         complaint is the horrific Acorn search engine. It never seems to give me what I'm looking for even if I put in very
Graduate     Biomedical/Health Sciences     Science & Engineering    M   precise information.


                                                                         I feel the Science library should be made to look a lot better than like a creepy dungeon. The carrels should be
Graduate     Engineering                    Science & Engineering    M   more open, layout should be better. But otherwise the service is really great!

                                                                         Library search function for online publications is pretty rough. Primarily I wind up using google scholar or
Graduate     Engineering                    Science & Engineering    M   something like that.




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                                                           The one thing I would change about the library system is the way the proxy process is handled for databases
                                                           subscribed to by the university. At my undergraduate institution, it was fairly easy to sign in and stay signed in
                                                           when I proxied information off-campus. With the current system at Vanderbilt, I have to log in over and over
                                                           again with each new tab/article. It can be quite painful. If there is a way to streamline the off-campus proxy
                                                           process, it would be much appreciated. I'm quite satisfied with the knowledge level, helpfulness, and great
Graduate     Engineering      Science & Engineering    F   attitude of the librarians at the Science Library.




                                                           I like the fact that we have a proxy system that allows me to access journals from home. I think that it is good in
                                                           terms of enabling me to access all that information, but has several drawbacks.

                                                           1) It is difficult if I wanted to stay home and write a paper because if I wanted to say, look up 10 papers, I will
                                                           have to go to Pubmed, search the 10 papers, and then go to the library page and search each journal individually.
                                                           In the end, I would have searched each paper 10x, because I would have had to enter the citation on each
                                                           journal's webpage. Clicking the Pubmed links to full text locations of each paper sends us to a non-proxy website.

                                                           2) The VPN does not really work as well. I've found the proxy method to be much more smoother in enabling me
Graduate     Engineering      Science & Engineering    M   to get access to papers I need.




                                                           Easy online access to technical journals is my number one concern. I want to be able to print all articles instantly.
Graduate     Engineering      Science & Engineering    M   I do not want to go to the library building to check out and/or photocopy them.


                                                           It's good, but I can't find the a little bit older year electronic version of paper from Soil Science Society of America
Graduate     Engineering      Science & Engineering    M   Journal

                                                           The only library I have used is the Science and Engineering Library. The librarians there have been extraordinarily
                                                           helpful in tracking down whatever obscure reference I am looking for. They are all friendly and personable. I
                                                           wandering down there is always an enjoyable experience and I love how accessible it is, being right in the
Graduate     Science / Math   Science & Engineering    F   Stephenson complex.


                                                           I use E-Journal mostly for my research. Sometimes I can't find the article I need. I hope our library could enlarge
Graduate     Engineering      Science & Engineering    F   the e-journal collections, especially in engineering area. Thanks.
                                                           Overall I am quite pleased. My only comments are:

                                                           1. I use MathSciNet to find journal articles I need. When I've found the article, MathSciNet offers to find
                                                           (presumably using ACORN) an electronic copy of the the article at Vanderbilt. Often it says no electronic copy is
Graduate     Science / Math   Science & Engineering    M   available even though a Google search will find an electronic copy available for users at Vanderbilt.




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                                                                       It was difficult to answer many of these questions accurately because each of the libraries has strengths and
                                                                       weaknesses in each of the areas that are vastly different. I must go to a different library based upon what I need
                                                                       from it. For example, I go to the biomedical library to print things but the science and engineering library has
                                                                       more user-friendly computers and hours for research. I use the biomedical or science and engineering library
                                                                       when I want to study, but I would never be able to study in the central library because the atmosphere is not
                                                                       conducive to this (very uncomfortable). I do use the central library to obtain pleasure reading materials.

                                                                       I think you should make a survey that allows you to rate things more clearly based on which library does which
Graduate     Biomedical/Health Sciences   Science & Engineering    F   thing well/poorly.



                                                                       Needs improvement. Library system doesn't provide any helpful resources for scientific research. I think this is
Graduate     Science / Math               Science & Engineering    M   because library leadership team (at least, in the past) doesn't understand how scientific research in conducted.


                                                                       With regards to questions 15 and 21 above, I would like to encourage library staff to encourage students to use
                                                                       the library as it is intended (as a study area). Too often in the Science and Engineering Library students are
                                                                       sleeping in the chairs or taking a nap. This is ridiculus; it not only reflects poorly on our student body to
Graduate     Science / Math               Science & Engineering    M   prospective students, but also inhibits others from using that space for studying (in particular if they are snoring).

                                                                       There are not sufficient number of copies of the required course material.
                                                                       E-books should be added.

Graduate     Engineering                  Science & Engineering    F   Science and Engineering Library needs to be upgraded. It looks and feels old.

                                                                       Would help if online services are a little more user-friendly. Also I sometimes find it difficult to find certain
                                                                       resource (journal article/book) in the library due to its unavailability at the time. It would help if the library
Graduate     Engineering                  Science & Engineering    M   expands its printed/online resource.




                                                                       There are two observations that I have made about the Science and Engineering library on campus. One, rarely
                                                                       are the books that I am trying to locate held on campus. I understand that it is not practical to have every book in
                                                                       one location and for this, I am thankful for the ILL and NetLibrary options. Thus, I am not displeased with the first
                                                                       observation. The second observation, however, is concerning. Somewhere between 5 to 10% of times in which I
                                                                       am trying to locate a previously published journal article, I find that I do not have access to the journal. As a
                                                                       researcher, it is important to have access to previously published work and it is disappointing when this work is
                                                                       unavailable. I can only attribute this to the fact that the library does not subscribe to every known journal. This,
                                                                       however, does not seem to be an unattainable feat. Of course, I have little understanding as to the cost to
Graduate     Engineering                  Science & Engineering    M   universities for electronic access to journals.


                                                                       The liberian in the science and engineering library is great. She understands what I need as a graduate student
Graduate     Engineering                  Science & Engineering    M   and is knowledgable about scientific journals.




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                                                           I am overall very satisfied with the library system at Vanderbilt. My two biggest complaints are:

                                                           1) It's hard to get access to a computer while in the Science and Engineering Library - they are all occupied pretty
                                                           much all of the time.

Graduate     Science / Math   Science & Engineering    M   2) The Science and Engineering Library doesn't have enough non-reserved desks for work and study.



Graduate     Engineering      Science & Engineering    M   The library is great. I especially like having books delivered to the closest library so I can just pick them up.


                                                           My only comment is that reserved carrels are more often than not occupied by others, and I don't feel like asking
                                                           them to leave, many a time, I am left without a place to study despite having a carrel assigned to me. I am
Graduate     Engineering      Science & Engineering    M   unaware of what the policy is about this. Thanks.



                                                           SciFinder - one of the most important searching engines for us - is not easily accessible off campus. I understand
                                                           the need for security in the network but would it be possible for us to access SciFinder by entering our VU-id and
Graduate     Science / Math   Science & Engineering    F   password (like we do for journal access at home) instead of a VPN?


                                                           In general the support staff in the science library is excellent. They are extremely helpful, approachable and
                                                           knowledgeable. However some of the personnel who work on weekends seem to not be adequately trained in
Graduate     Science / Math   Science & Engineering    F   the laptop check-out procedure and this caused me problems on two occasions.


                                                           In my previous educational experiences and professional careers I have used some excellent technical libraries,
                                                           but the Vanderbilt library is hands down the best of them. They are very responsive to my requests, the
                                                           employees are knowledgeable and extra-helpful, and the availability of electronic journals is fantastic. My one
                                                           complaint in the Science and Engineering library is that it often gets crowded, but there are other places to go
Graduate     Engineering      Science & Engineering    M   when I need a quiet space.



                                                           I see basically only two for me important parts of the library service that would help me significantly if improved:
                                                           First, the website, in particular the interface and the search functionality, and second, information on how to find
                                                           things electronically and physically specifically for the different fields. I remember going to the wrong library (e.g.
                                                           Eskind instead of Science).
                                                           Otherwise I find the libraries service excellent, in particular the service hours and the accessibility of online
Graduate     Science / Math   Science & Engineering    M   resources from home.




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                                                                       Some of the links on the library page do not work. When I attempt to access an article, I get a blank page or
                                                                       nothing happens. This occurs on both Mac and PC, so I'm sure its a library issue, not a personal software issue. It
                                                                       occurs most often when trying to access articles through the web of science/web of knowledge. It is much easer
                                                                       to find articles if the journal is already known. It can be extremely difficult and frustrating to search for articles
Graduate     Science / Math               Science & Engineering    F   by topic using the library software.



                                                                       I hope there could be a centralized system or more organized way for study room reservation in the libraries. The
Graduate     Science / Math               Science & Engineering    M   current way of reservation at Science & Engineering could be abused easily.



                                                                       If the "minimum" service level does not make sense is because I did not understood it well. All in all, I am really
Graduate     Science / Math               Science & Engineering    M   pleased with the library services. I,ve been helped well and found what I need.


Graduate     Science / Math               Science & Engineering    M   This is a great Library!!!


Graduate     Engineering                  Science & Engineering    F   I just came to vanderbilt last year and I really enjoyed life in the lib! It's a wonderful place to study.



Graduate     Engineering                  Science & Engineering    M   Need more online database resource in neural engineering, bioengineering and rehabilitation area.




                                                                       The library staff is always well prepared and very helpful. The S&E Library staff is one of the best library staffs
                                                                       that I have had the pleasure of using. One staff member, in particular, is an invaluable asset for handling
Graduate     Engineering                  Science & Engineering    M   circulation matters such as renewals and reserves, especially for out of town library users like myself.

                                                                       One librarian is rude. Everyone else is friendly. Library is very comfortable to use, best on campus. Staff in
Graduate     Biomedical/Health Sciences   Science & Engineering    F   general try very hard to make the library inviting and extremely user-friendly.


                                                                       The library staff is very helpful and very easy to work with. They are always willing to help find obscure
Graduate     Science / Math               Science & Engineering    M   references, as well as help me find very common information as well. Kudos to the library staff.

                                                                       The library staff have always been extremely friendly and helpful. I am never hesitant to ask them any
Graduate     Science / Math               Science & Engineering    F   question,and they are always very willing to assist.

                                                                       The library is great, but this survey is kind of silly. Obviously I would still use the library even if it was awful
                                                                       because I need it, so my minimums were all 1s. And obviously I would theoretically desire the best of everything,
                                                                       so those were all 9s. It seems silly to ask. But anyways, I do really like the Science and Engineering and
Graduate     Science / Math               Science & Engineering    F   Biomedical libraries.




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                                                                       The web access from off campus is a little difficult. You have to install special programs on your computer. It
                                                                       would be helpful if you only needed to input a user name and password or, at the very least, if there were
                                                                       information / links on the web page about downloading the vpn / connecting to the network from off campus.

                                                                       Also, the search should be more comprehensive. If I type "American Chemical Society" into the Acorn search
                                                                       box, for instance, it does not come up with the JACS links. I have to go specifically to the e-Journal search box. It
                                                                       would be nice if there were one box that searches everything.

                                                                       Also, the website would be better (I think) if all of the searches could be done in the same window instead of
                                                                       having a new window pop-up each time I click something. After all, if I wanted that to happen and it was
Graduate     Science / Math               Science & Engineering    F   disabled, I could right click and tell it to open in a new window.



                                                                       Keeping online resources up to date and easily accessible is a must. The importance of maintaining printed
                                                                       copies of journals and other resources is declining rapidly, while the importance of having easy, reliable access to
                                                                       these journals via the internet should be at the forefront. I rarely step inside the library building, but I download
Graduate     Engineering                  Science & Engineering    M   journal articles via the web constantly.

                                                                       I really think the libraries at Vanderbilt are top notch for the school size and student body. I would however
                                                                       always like better access to journals for scientific research. Increasing the availability for online access will greatly
Graduate     Engineering                  Science & Engineering    M   improve library functions for the future.



                                                                       Its very hard to find relevent books and journal articles from the library web page. Or I don't know how to search
                                                                       to get direct access for an article. I used to go to library web page and search for research article's electronic copy
Graduate     Science / Math               Science & Engineering    M   but invariable I had trouble. While using google for the same search I get it in first hit less than 5 second usually.


                                                                       The staffs are always courteous, helpful, pleasant, and knowledgeable. Thank you much for the E-journals and ILL
Graduate     Engineering                  Science & Engineering    F   services!


                                                                       Biggest problem is access to electronic articles from home. I hate the sign in process and want an experience as I
Graduate     Biomedical/Health Sciences   Science & Engineering    M   was on campus.



                                                                       The library is weak when it comes to the variety of books available for my field of study, Electrical Engineering.
                                                                       We have to use ILL every time we need a book, and it is available only for few weeks, then we need to put
Graduate     Engineering                  Science & Engineering    M   another ILL request. Most well-known books are not available, or either available in older editions.


                                                                       Longer weekend hours PLEASE!
Graduate     Science / Math               Science & Engineering    F   Staff is above and beyond helpful!




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                                                                    LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


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Graduate     Science / Math                 Science & Engineering    M   -




                                                                         They have done a great job especially in helpfulness, courtesy and availability of online sources. The only time I
Graduate     Science / Math                 Science & Engineering    F   am unhappy is when I have to go to Eskind to find items that are printed instead of accessing them online.


Graduate     Engineering                    Science & Engineering    F   The Engineering library staff is exceptional. They have always been extremely helpful.


Graduate     Science / Math                 Science & Engineering    M   very happy with it



                                                                         I requested some book chapters that I did not get in our library through your ILL system. Eventually I did not
                                                                         receive any one of my requests though I received all my journal article request. If you please inform us whether
                                                                         that book chapter is not available or can not be borrowed through ILL then a seconday thought can be made
Graduate     Engineering                    Science & Engineering    M   than keeping eye on the delivery.




                                                                         I would use the library website more if it were more user friendly. I have a difficult time navigating all of the
Graduate     Molecular Biology/Genetics     Science & Engineering    F   different options. I often get lost in my searches and then just go to pubmed or google scholar.


                                                                         The library staff has always been very friendly and helpful. I've heard that if you need a book, they will
Graduate     Engineering                    Science & Engineering    M   sometimes order it for you -- I haven't done this, but it sounds very useful.




Graduate     Engineering                    Science & Engineering    M   I also use Eskind Biomedical Library & Central Library and like them a lot and the




                                                                         thanks for your great service. I want to access the research journal through VU library service using private
                                                                         internet service. I am getting it now. But i want to enter our VU library site and then please allow us to easily
                                                                         accessible to journal webpage like nature or science. now we are doing in round about way, i have to type the
Graduate     Molecular Biology/Genetics     Science & Engineering    F   magazine or periodical name and search it and select the displayed stuff. please make it easy way. Thanks a lot!!!

Graduate     Area Studies & Languages                                M   dreadful survey. and FAR too long. #s will be meaningless.


                                                                         I use many libraries (central, bio-med, and Peabody and they all have their own unique strengths. In terms of
Graduate     Social Sciences / Psychology                            F   inviting atmosphere, the central library is lacking.




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                                                            LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE                     LIB BRANCH        SEX    COMMENT

                                                                        undergrads should be able to reserve carrels not being used by grad students
                                                                        Central library is the ugliest, least inviting library I have ever seen.
Undergraduate   Humanities                     Central           F      Central library should have longer hours - open LATER!


                                                                        Central Library looks like a cavern and is sadly not a nice place to study. Better lighting and more windows
Undergraduate   Social Sciences / Psychology   Central           M      would be an improvement. A 24-hour schedule would also be beneficial.


                                                                        The online library services are great and well-researched. I don't normally go to the library to study
                                                                        because I feel claustrophobic with all of the bookshelves all around me. Eventually, I would like the library
                                                                        to not only be a source for academic journals but to be a source for pleasure reading as well. Right now,
                                                                        the Central library doesn't have very many recently released books and I would like to see that part of the
Undergraduate   Area Studies & Languages       Central           F      library expanded. Thank you!

Undergraduate   Undecided                      Central           F      I wish that the cubicles in the Central library were more comfortable

                                                                        My main complaint with the library system is the hours of operation. It's very frustrating that the Science
                                                                        and Engineering Library is the only library open past midnight. Especially during midterms and finals, this
                                                                        presents a serious problem. There needs to be another library open past midnight, at least during exams,
Undergraduate   Humanities                     Central           M      if not at all times.
Undergraduate   Area Studies & Languages       Central           F      It could definitely be more comfortable for studying.


                                                                        More online resources, including making all course reserves available on the internet, would be helpful.
Undergraduate   Humanities                     Central           F      Central Library needs extended hours at night and a more inviting atmosphere.

                                                                        One staff member is awesome. He is totally knowledgable about everything within his department, as well
Undergraduate   Undecided                      Central           M      as things that lie beyond its parameters.

Undergraduate   Humanities                     Central           M      Grrrrrrrret! -Tony the Tiger


                                                                        The library website and electronic resources page are somewhat confusing, especially in terms of figuring
                                                                        out which journal I should search in, etc. Also, sometimes I have trouble renewing things online and
                                                                        figuring out how to log in and out of my library account. Maybe if there was a way to log in to the library
                                                                        website that saved our past search history or books we might be interested in or professor
Undergraduate   Education - HOD, LPO, etc.     Central           F      recommendations for each course, more students would be more likely to make use of the library website.

Undergraduate   Social Sciences / Psychology   Central           F      I would like to see more electric plugs in the periodical room in divinity library


                                                                        The library is generally a good source of information. However I would prefer it if more of the in print
                                                                        journals available in the library were either available online or if we were allowed to take them out of the
                                                                        library. At night Central library is a very eery place and I do not feel comfortable studying there - therefore
                                                                        I would prefer it if more journals were available online. If I have to choose a library to study in, I like the
                                                                        law school library. However as an undergraduate it does mean that I have to get in there early otherwise I
Undergraduate   Humanities                     Central           F      do not have card access to the law school.

Undergraduate   Social Sciences / Psychology   Central           F      Great Librarians who are extremely helpful and good at their jobs




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                                                            LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE                     LIB BRANCH        SEX    COMMENT


Undergraduate   Social Sciences / Psychology   Central           M      This survey is representative of the Library's problems. Out of touch, tedious, and inefficient.

                                                                        The library is very useful and the attendants are very helpful. Free printing would be a wonderful service
Undergraduate   Humanities                     Central           F      for the many papers and research I do.

Undergraduate   Engineering                    Central           M      its hard to find talking space in central


                                                                        I love the library staff; they are very knowledgeable and always willing to help. Interlibrary loan is also
                                                                        great as are the online access to journals and books. However, I hate studying in the Central Library
                                                                        building because it is creepy and really dreary. It definitely needs a makeover, and perhaps more students
                                                                        would actually utilize the library as a study area. Rhodes College library is a great example of what we need
Undergraduate   Humanities                     Central           F      at Vanderbilt.


                                                                        I think that Central Library does not provide in any way for the students of Vanderbilt. There is a severe
                                                                        lack of plugs for computers in the study rooms that are spacious. The entire space feels quite dreary and
                                                                        few people want to go there to study because of the poor ambiance. I think, though nice old side rooms
                                                                        that are really beautiful, the rest of the library needs to be renovated, opened up and made to better
                                                                        reflect the student population's needs. The library should facilitate people coming to study there while
Undergraduate   Area Studies & Languages       Central           F      Central currently discourages it.


                                                                        I use the BioMed library most often as I believe it is the superior library on campus for studying; however, I
                                                                        responded to the questions in reference to the undergraduate libraries (Stevenson Engineering and
Undergraduate   Biomedical/Health Sciences     Central           F      Central) because I rely on these libraries for most of my support.

                                                                        The library is great overall. It could use more comfy/inviting study spaces, though- with good lighting and
Undergraduate   Humanities                     Central           F      not at an uncomfortable booth thing.

                                                                        I'm generally happy with library services. The only issue I've had recently is a somewhat unfriendly security
Undergraduate   Other                          Central           F      guard on the 8th floor.




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                                                            LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE                     LIB BRANCH        SEX    COMMENT




                                                                        I use the library quite frequently for both print and online resources for academic research. I also use the
                                                                        computers to check email and print course materials, and I utilize study space in the library as well. (I study
                                                                        on the sixth floor.) I am very, very pleased with the main library web site and I love using it to access
                                                                        information. I am also absolutely in love with the Judaica collection, which provides a wealth of material
                                                                        for me in my religious studies major. I also find the study spaces to be adequate. As far as areas for
                                                                        improvement, I'd love to see Central Library expand its hours! I recommend staying open until at least 2
                                                                        a.m. Sun-Thurs. I know that humanities students are not always comfortable going to the science and
                                                                        engineering library after hours. There is frequently a lack of computers and study space there, not to
                                                                        mention the strange looks from science and engineering students for infringing upon 'their' territory. I
                                                                        would also love to see the library employees be more outgoing. Although usually helpful once approached,
                                                                        most don't seem very approachable. I have no idea what the lady who sits at the little desk near the
                                                                        entrance does, and if someone happens to be at the reference desk, I am often afraid to ask them
                                                                        questions. Same goes for the circulation desk students. They're always studying and I feel like I'm
                                                                        bothering them whenever I need something. I know it's nice to be able to study on the job, but they should
                                                                        at least give the impression that they welcome your presence and are there to assist you. Also, I think the
                                                                        library could do a better job informing people of the wealth of resources available, both online and at the
                                                                        library. And finally, I don't know if the library has any input into this, but I think it's absolutely necessary to
                                                                        have a Vandy Van stop at the library. Vandy Vans are essential for student safety for those of us who don't
                                                                        live on main campus, and I believe it would greatly increase library traffic if students knew they could get
                                                                        home safely at night. This is extremely important and I think the library should actively advocate for it.
Undergraduate   Divinity/Religion              Central           F      They can even contact me about it if they wish.
                                                                        The staff at Central are among the most helpful and friendly I've ever encountered. They're so dedicated to
Undergraduate   Humanities                     Central           F      making sure you find exactly what you need.

Undergraduate   Social Sciences / Psychology   Central           F      Would greatly appreciate more libraries open 24 hours.

Undergraduate   Science / Math                 Central           M      The website looks great and functions fluidly.


Undergraduate   Business                       Central           F      Even though I use the Central Library most often, I also use the Walker Management Library for schooling.



                                                                        I have utilized all the libraries on campus and I use Central library the most because it is the most
                                                                        convenient and the biggest however, Central's facility and building is very outdated. I recently visited
                                                                        Emory University and our library looks and feels ancient compared to their library. We need to renovate
                                                                        and update the inside of Central library. Many people are stray away from working at Central because it is
Undergraduate   Science / Math                 Central           F      so old and creepy. If a new library were to be built, it would definitely benefit all of Vanderbilt's students.
Undergraduate   Humanities                     Central           M      this survey was way too long and redundant. Come on now, trim it.

Undergraduate   Science / Math                 Central           M      PLEASE make sure the drink machines can take cards and are working!
                                                                        I really wish that the central library would redecorate. I never want to study in there because it's all
Undergraduate   Social Sciences / Psychology   Central           F      fluorescent lights and cinderblock walls.
                                                                        need friendly staff. student workers are great but full-time workers always seem to be annoyed and
Undergraduate   Social Sciences / Psychology   Central           F      impatient.



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                                                          LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE                   LIB BRANCH        SEX    COMMENT

Undergraduate   Other                        Central           M      Stay open later. Make better study spaces (big tables. comfy chairs).



                                                                      My number one complaint about the library would be its hours of operation. Since the School of A&S is the
                                                                      largest undergraduate, it would make sense for the library that is the most relevant to that school be open
Undergraduate   Performing & Fine Arts       Central           F      24 hours, rather than the Engineering, especially during exams.

Undergraduate   Humanities                   Central           M      Library staff is great!



                                                                      The reading/reference room is a joke--it's the best place to study, but several people think it's ok to talk on
                                                                      cell phones or conduct group study. This applies especially to adults. The library should put up massive
                                                                      signs saying no cell phones or talking--the signs there should be enough already, but sometimes these
                                                                      people are just plain stupid.

                                                                      The library must also subscribe to ArchivesUSA. That database is essential to my research, and Vanderbilt
                                                                      doesn't have it. It's far better than WorldCat, so I suggest that you get access to it as soon as possible.

                                                                      Finally, there are several swastikas drawn in the men's bathroom of the first floor of central. Please
Undergraduate   Humanities                   Central           M      replace the door that holds them--it's very offensive.

                                                                      I am extremely happy with DiscoverArchive. I go there to look through all the campus archives. It's
Undergraduate   Other                        Central           F      extremely useful and informative.


Undergraduate   Business                     Central           F      I use the online resources all the time, but the Discover Library search function is not very helpful at all.

Undergraduate   Area Studies & Languages     Central           F      should have better weekend hours, especially on Sunday!

                                                                      It would be helpful to have more comfortable, silent study spaces that are well lit (kind of like the Baseball
Undergraduate   Humanities                   Central           F      Glove Lounge).

                                                                      Having to watch films put on reserve at the library is kind of annoying and inconvenient since it's not a
Undergraduate   Humanities                   Central           F      comfortable place and the hours at media services are shorter.


                                                                      I would like to see a little more light in the Central Library. As it is, I feel unsafe and it gets hard to read.
Undergraduate   Education - HOD, LPO, etc.   Central           F      Something about the whole thing feels like someone could sneak up on me.



                                                                      Extended hours, especially during finals, would be a big help. Right now there are no libraries on campus
                                                                      open all night on the weekends and the Science/Engineering library is very insufficient for non-science
                                                                      students during the week. Keeping the Central Library open 24 hours during finals would make my life
Undergraduate   Area Studies & Languages     Central           M      much easier and help me do a lot better on my finals!




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                                                          LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE                   LIB BRANCH        SEX    COMMENT

                                                                      I like the Interlibrary loan option when resources aren't available at the Vanderbilt library; maybe just
                                                                      speed this service up, if possible.
                                                                      Also, the hours are great during the regular academic year, but different hours are necessary during
                                                                      midterms and finals times. Some libraries do this ,but most close by 12am, which is too early for many
                                                                      students.
Undergraduate   Area Studies & Languages     Central           F      I also enjoy the DVD/VHS section; but continue to add too this collection.


                                                                      The library hours are a real pain when working on research. Because a lot of activities and clubs meet unitl
                                                                      8 in the evening, it is difficult to get to the library and settled in enough to study/work efficiently before it
                                                                      closes at 12. I think it should be open until 2; especially, when considering that the majority of campus is in
Undergraduate   Area Studies & Languages     Central           M      A&S, not science and engineering.

Undergraduate   Humanities                   Central           F      Wish Central stayed open until 2 am




                                                                      I LOVE "holing up" among random shelves in the Central Library or Divinity Library! Some people say it's
                                                                      creepy, but I personally adore it...so, if you are considering renovating it, wait about four years.

                                                                      Also, the library staff is great. My class has a couple papers, and one day for class we went to the library,
                                                                      and one librarian spent the time showing us what resources were available and how to use them--it was
Undergraduate   Undecided                    Central           F      incredibly helpful, and I've been using those resources for another class too.



                                                                      I feel that the library does a great job of being avaible to students when they need it expect I am
                                                                      displeased with the study/spaces and hours at Central Library. Many people refer to it as a jail cell and I
                                                                      agree. I feel you can easily get lost in Central and no one would find you for days. I feel that if
Undergraduate   Science / Math               Central           M      security/lighting was more present this would not be an issue


                                                                      I really enjoy studying in the library. I was wondering if you could provide a link to the VU Gmail login page
                                                                      from the library home pages. Also, there are many articles found on the database L'Annee Philogie (sp?)
                                                                      for Classical studies that cannot be accessed through campus resources, besides Inter Library Loan. I don't
                                                                      know if you could add more Classical studies resources, but relying on Inter Library Loans usually takes too
Undergraduate   Humanities                   Central           M      long. Thank you for creating this dialogue with your users.
                                                                      My biggest frustration is that there are people who EAT and bring other noisy contraptions in the carrel
Undergraduate   Molecular Biology/Genetics   Central           M      area.

Undergraduate   Engineering                  Central           M      Great library, I just don't use it often enough to really make strong judgments.



                                                                      The general feeling on campus is that the library is outdated and the building provides a cramped
                                                                      environment for study. However, I enjoy studying in the library and I do so frequently.

                                                                      I do wish central library was open earlier on Sunday mornings. Perhaps 9:30 or 10:00 would be possible?
Undergraduate   Engineering                  Central           M      11:00 means I end up going elsewhere in the mornings.




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                                                            LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE                     LIB BRANCH        SEX    COMMENT
                                                                        I really do not like the current 24-hour library, and would very much appreciate it if you found a way to
                                                                        keep central open 24 hours instead. It has more places to work, and is much more private. Plus, the Heard
                                                                        Reading Room is my favorite place to work on campus, but I'm a late-night worker, so I rarely get to go
Undergraduate   Area Studies & Languages       Central           M      there.
                                                                        The library is not conducive to studying. I really wish that it was open 24 hours and was at least partially
Undergraduate   Humanities                     Central           F      renovated to allow for better study space.


                                                                        I wish you had longer hours (ie staying open later on weekdays and even weekends) and more pleasant
                                                                        study spaces (ie - well lit, quiet, aesthetically pleasing). Ideally the library would be open until at least 2 or
                                                                        3 AM every night, and I would love it if you offered more movies to rent.

                                                                        However, overall I am extremely happy with the quality of service afforded, and the range of materials
Undergraduate   Humanities                     Central           F      offered in my field of study (anthropology - linguistics and archaeology).
                                                                        The Central Library is dated and not a very comfortable place to study, but I do enjoy the quite and
Undergraduate   Business                       Central           M      isolated atmosphere that helps me focus while I study.
                                                                        I use the Music Library a little bit more than Central Library, but as I work at the music library, I decided to
Undergraduate   Music                          Central           M      direct my comments in an area where I would be slightly less biased.

Undergraduate   Biomedical/Health Sciences     Central           M      Two Central librarians are great!



                                                                        Being 6'3'', I feel cramped when I'm in the stacks. I know that its something not easily fixed, but if there
Undergraduate   Social Sciences / Psychology   Central           M      were ever a way to make the central library stacks more spaced out, it would be greatly appreciated.

                                                                        The library is awesome. You should offer canned fruit. That would be really tasty and increase the
Undergraduate   Social Sciences / Psychology   Central           M      likelihood that survey respondents will score 7 or higher.


                                                                        I think the library is great by library standards. I am not, however, inclined to spend time here as the study
                                                                        space leaves a lot to be desired. I often feel trapped and cold (not physically), which is not a feeling that
                                                                        inspires, per se. Love the staff, though...very helpful. Oh, also, the video resource center (not sure if that's
                                                                        the real name...it's on the 4th floor in the back) could RE-EALLY use some better viewing stations. Those 7"
                                                                        monitors are not good for my soul. But yeah...great library...just needs better spaces...more openness,
Undergraduate   Humanities                     Central           M      more windows, so on and so forth.

                                                                        I like the libraries and I think the website is helpful although it might be better if it was organizaed in a
Undergraduate   Social Sciences / Psychology   Central           F      different way to make it more clear


                                                                        Need more table space for studying, because sometimes you cannot find a place during exam time. People
                                                                        also camp out and leave their stuff unattended to save their area and don't return for hours. I realize this
                                                                        isn't the library, but the patrons. However, maybe there could be a rule created that if you leave the carrel
                                                                        unattended your stuff can be moved.

Undergraduate   Humanities                     Central           F      Hours would be better if they went till 2am.

Undergraduate   Social Sciences / Psychology   Central           M      More natural light and comfortable study places, particularly in central would be great.



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                                                            LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE                     LIB BRANCH        SEX    COMMENT



                                                                        I think the Central Library is embarrassing. Needs to be updated ASAP. The biomed is great, but needs to
Undergraduate   Social Sciences / Psychology   Central           M      be open longer. More study spaces needed, especially during exam times.




                                                                        The Central Library needs a major overhaul. There need to be more areas like the study area on the
                                                                        mainfloor. The central library annex is terrible both asthetically and functionally inside and out. The
                                                                        library needs more open study space and areas with plugins that support technology such as wireless
                                                                        printing from a personal laptop. While books are necessary in a library, many of them that are rarely
                                                                        accessed should be housed at an off-campus facility that could be retrieved on demand like books from
                                                                        other libraries within the Heard system. While there are multiple libraries that make up for the the many
                                                                        things lacking at the central library, the CENTRAL library should be the highlight of the library system
                                                                        allowing the others to focus on the specific needs of their disciplines. At other campuses the main library
                                                                        is a treasure to be admired on the tour while ours gets a passing gesture hoping that potential
                                                                        undergraduates don't inspect it too closely for fear that they will find that it is, at best, dingy, outdated,
                                                                        and inadequate for a university of our stature. Architecturally, when renovating the library don't try to
                                                                        pull off anything too modern as we are now living with the last attempt in the 60's. Classical architecture
                                                                        works... that's why it's classic. Brick and limestone exteriors and rich wood interiors are timeless while
                                                                        glass, steel and concrete all age far less gracefully. Feel free to contact me for any further comments as I
Undergraduate   Social Sciences / Psychology   Central           M      am very passionate about this subject.



                                                                        Two Central librarians are amazing. Not only are they my friends, but I can count on them for support,
                                                                        guidance, knowledge, and one-on-one assistance when I can't find books in the maze of the stacks or
                                                                        when I can't find the right journal article online in InfoTrac or other databases. All library staff, especially
                                                                        the students who work there, need to be amicable, willing to help, and friendly guides just as these
                                                                        librarians are. From smiling to being willing to track a book down. This would be very helpful and would
Undergraduate   Law                            Central           M      make going to the library much less of a hassle and much more of a tool of study and results.


                                                                        I don't see why you are unable to check out bound copies of periodicals. No one else cares about the 1978
Undergraduate   Social Sciences / Psychology   Central           M      Edition of James Joyce Quarterly, so why can't I check it out for two weeks for a term paper?
                                                                        I think that the peabody library is an example of what Central library should be like... maybe it needs an Iris
Undergraduate   Social Sciences / Psychology   Central           F      Cafe type thing.
                                                                        I love the libraries!
Undergraduate   Education - HOD, LPO, etc.     Central           F      Peabody library has especially nice computer stations.




                                                                        I really love the libraries on Campus, except I believe that Central librabry is a little lack luster in
                                                                        comparison to the other libraries, it is simply too old. I think for minor improvements, new furniture like
                                                                        carrels and chairs and tables would benefit the overall appeal of the library, for many compare central to a
                                                                        cave. Also, I think the more annoying thing about central is the lack of plugs or if there are plugs they are
                                                                        the two prong kind, when many use the 3 prong plugs, I think more plugs should be installed or added
Undergraduate   Science / Math                 Central           M      specially around all carrel areas to make Central a much more inviting and pro study environment.



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                                                                   LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE                     LIB BRANCH               SEX    COMMENT


Undergraduate   Science / Math                 Central                  F      i would like for the library to extend its hours later at night all the time not just around exam time.


                                                                               I answered question 38 as if it was not referring to academic use. Generally, I find the resources at the
                                                                               library easy to use and the staff helpful and friendly. My only true complaint about the library is the lack of
Undergraduate   Social Sciences / Psychology   Central                  M      large windows and the generally poor aesthetics inside and outside the building.


                                                                               I'm generally pleased with the services that my library offers, but sometimes I feel that there is a bit lacking
                                                                               in understanding how to use the sources and databases provides to get what you're really looking for. ie.
                                                                               My colleagues are able to find much more relevant information than I do at times, and I'm not sure if it's
                                                                               through searching the library databases well or using an alternative gateway. I also wish there would be a
                                                                               few more online magazines provided (nytimes, adage, wall street journal, etc.) I'm not sure if they're
                                                                               provided and I don't know how to access them or it's just not provided with the same usability I would get
Undergraduate   Engineering                    Central                  M      by going to those sites directly.



                                                                               For me, the library is merely a study place. I have never used it for research or other school related
                                                                               pursuits, simply because I do not know enough about the library to know where to start.

                                                                               I have tried to find books I am interested in reading for pleasure, but can never find what I'm looking for
Undergraduate   Undecided                      Divinity                 F      online, and/or in the library itself.

Undergraduate   Education - HOD, LPO, etc.     Eskind Biomedical        F      I love the library!

                                                                               The staff at Eskind are always very kind and willing to help. There is a librarian that works from home that
                                                                               is wonderful.
Undergraduate   Nursing                        Eskind Biomedical        F      I am pursuing a Masters-currently have BSN.

                                                                               it would be convenient to have extended hours at biomed during exam weeks since it is no longer open
Undergraduate   Social Sciences / Psychology   Eskind Biomedical        F      past midnight



                                                                               Stevenson is really outdated and feels like an unwelcoming cave
                                                                               peabody library is great and airy i love studying there but it needs more tables and studying space to
                                                                               spread out in
                                                                               the carrels at central are really isolate which is awesome during finals or stressful times, as is biomed
Undergraduate   Education - HOD, LPO, etc.     Eskind Biomedical        F      the printing and computers are biomed at crucial, everyone relies on them to get their electronic resources


                                                                               I actually use Central more for books as I am also an English major. I go to Eskind because the atmosphere
                                                                               is much nicer. If I have to use the computers or study I go to Eskind.

                                                                               I really like the online resources and availability of books and journals online. I would like to see more
                                                                               electronic resources. The staff has always been helpful, and I don't believe I've ever had too many
Undergraduate   Biomedical/Health Sciences     Eskind Biomedical        M      problems on their account.



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                                                                   LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE                     LIB BRANCH               SEX    COMMENT

Undergraduate   Education - HOD, LPO, etc.     Eskind Biomedical        F      You should give tours for all the libraries and not just the one assigned for the major.

Undergraduate   Engineering                    Eskind Biomedical        M      Totally awesome


                                                                               The only thing the library could do better is explain the research system online, tricks like truncation, etc.
                                                                               to first year students early on, maybe have a workshop during orientation instead of waiting until their
Undergraduate   Biomedical/Health Sciences     Eskind Biomedical        F      first year writing seminar because some students don't have their seminar until spring semester.



                                                                               The one thing i would like improved about the liibraries is having nicer places to study. Eskind is the only
                                                                               library that feels welcoming that i don't mind spending time in. the central library has homeless people
                                                                               wandering around and is scary and uninviting. i would love to have another library that is open, with
Undergraduate   Education - HOD, LPO, etc.     Eskind Biomedical        F      windows and actually provides study space for students.



                                                                               Vanderbilt needs to expand their libraries and get more books. Often times, books needed for courses (aka
Undergraduate   Biomedical/Health Sciences     Eskind Biomedical        F      pouplar general books used for intro classes) are also hard to find in the library.

                                                                               I would like to see more hours of operation. Especially the libraries that students frequent, such as
Undergraduate   Education - HOD, LPO, etc.     Eskind Biomedical        F      Biomed.

Undergraduate   Biomedical/Health Sciences     Eskind Biomedical        F      I think all of the libraries should offer free printing.

                                                                               I think that more services should be provided geared towards undergraduates like friendly and open study
Undergraduate   Engineering                    Eskind Biomedical        F      space and free printing.



                                                                               Central Library is disgusting. The Biomed is by far the best library on campus. When Central is (eventually)
Undergraduate   Biomedical/Health Sciences     Eskind Biomedical        F      renovated, the committee should consider a model similar to biomed with lots of natural light.

                                                                               I love the biomed!!! Everyone has always been extremely helpful when I have needed to access archived
                                                                               materials for my MHS papers. My only critique would be that I wish it was open a bit later, maybe until 2
Undergraduate   Humanities                     Eskind Biomedical        F      am.



Undergraduate   Social Sciences / Psychology   Eskind Biomedical        F      THE BIOMEDICAL LIBRARY SHOULD BE OPEN 24/7 OR ATLEAST MORE HOURS!!! IT CLOSES TOO EARLY!!

Undergraduate   Education - HOD, LPO, etc.     Eskind Biomedical        F      Central Library makes me sad.

Undergraduate   Other                          Eskind Biomedical        M      very responsive and postive staff. They always helped to my satisfaction

Undergraduate   Molecular Biology/Genetics     Eskind Biomedical        M      Need to create a more inviting study space for Central


                                                                               another late- night or all-night place of study would be of great help, even if only during the weeknights.
                                                                               Also, Large open spaces (Tarkington Suite of Law Library, Divinity Library 2nd floor, Periodical Reading
                                                                               room[which would be much nicer with more outlets]) are ideal, and can offer multiple study formats-
Undergraduate   Molecular Biology/Genetics     Law                      F      tables, carrels, and individual "comfy" chairs.



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                                                      LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP      DISCIPLINE               LIB BRANCH        SEX    COMMENT


                                                                  I was mostly not satisfied with the electronic resources. Many useful journals were not available.

Undergraduate   Law                      Law               F      The staff is very friendly and the physical accommodations are good.

                                                                  The Music Library desperately needs to stay open longer. There are always so many people in the Music
                                                                  Library at the end of the day who want to continue working, but the library closes at 10. It should really be
Undergraduate   Performing & Fine Arts   Music             M      open until at least 11.

Undergraduate   Music                    Music             M      Having the music library open later every night near mid-terms and finals would be great.


Undergraduate   Music                    Music             F      Sometimes ILL is a little slow, but it is an invaluable resource for many non-English sources.


                                                                  The hours at the Music Library (on weekends mostly) are too short. It is only open until 5pm on Fridays and
                                                                  it's not open on Saturdays. I also find that there are only a few tables that are suitable quiet enviornments
Undergraduate   Performing & Fine Arts   Music             F      for studying. Generally, other than that the library is a wonderful place!

                                                                  I wish the library had Saturday hours every other Saturday or once a month. They open the library on
                                                                  Saturday during finals week, which is very helpful but as papers are due before finals, it would be nice to
Undergraduate   Music                    Music             F      have some more time at the library.


                                                                  Overall, the university libraries on Vanderbilt University's campus are very helpful. All of the workers know
                                                                  specifically where to find the material you are looking for and treat each student/faculty member with a
                                                                  great respect at any given time. The services that our university offers in conjunction with the libraries also
Undergraduate   Music                    Music             M      helps to build a stronger use of the campus resources.




                                                                  The music library staff is super-helpful and I really appreciate their willingness to help in any situation. I
                                                                  also really enjoy Naxos, the online classical music service. My only complaint/request about the music
                                                                  library is that many users do not treat it as a library, i.e. it is often too loud and disrespectful for a library.
                                                                  This is often especially the case with the pre-college students, but the regular college students are often
                                                                  loud as well. Cell phones should not be allowed, for example, and people talking in loud voices should be
Undergraduate   Music                    Music             M      asked to be more quiet. Other than that, I'm very satisfied with my library experiences.
                                                                  The biggest problem facing the music library are noise interruptions, particularly from pre-college
Undergraduate   Music                    Music             M      students.

Undergraduate   Music                    Music             F      Weekend hours suck. Everything else is great.

                                                                  Our library can become infested with teenagers when they are at school for their lessons and orchestra.
                                                                  They take up the computers and are loud. We also only have one location for group study and listening to
Undergraduate   Music                    Music             M      music.

                                                                  The music library no longer has any budget money for tape, when I find it the most comforting and
Undergraduate   Music                    Music             F      encouraging academic environment on campus. This is really really sad.




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                                                                      The library also serves as a great break from the long hours in the practice room!! The only slight
                                                                      complaint would be that it closes at 10 p.m. and is not open on Saturdays. It has not been an
Undergraduate   Music                        Music             F      inconvenience though.


                                                                      The libraries offer fantastic resources, and I have found the service to be wonderfully helpful. I would
                                                                      appreciate a more thorough understanding of the 'quirks' of searching for musical scores, CDs, references,
                                                                      etc. Sometimes I know the library has something but I'm not searching for it exactly the right way, so
                                                                      nothing appears in the search results. This is my responsibility to undertake the help of the library services.
Undergraduate   Music                        Music             F      Thank you for your hard work.


                                                                      The music library becomes a social lounge for Blair pre-college students in the afternoons. This is
                                                                      ridiculous and should be minimized. The library is for academic work and research, NOT teens playing
Undergraduate   Music                        Music             M      games or checking MySpace.


                                                                      Not necessarily in regards to library services, I would love to see the central library revamped and made
                                                                      more study-friendly. The atmosphere on the upper floors is incredibly dank and uninviting. The music
                                                                      library, which I use most often, offers an atmosphere much more conducive to productive and enjoyable
                                                                      research. It would be wonderful to see more spaces like this in the central library. I would spend more
Undergraduate   Music                        Music             F      time there if this were the case.


                                                                      The Music library is amazing, the staff is wonderful and Acorn is pretty useful. I wish they had the ability to
                                                                      purchase more books. Also, I wish I could have access to more online music journals. Having access to
                                                                      pubmed and the other science pages is great. The main library is more confusing, and the people aren't as
                                                                      obviously friendly. However, this is probably because the main library is bigger, rather than the small blair
Undergraduate   Molecular Biology/Genetics   Music             F      community. I would just like to communicate how much I appreciate the Blair library staff.

                                                                      I love the music library! The staff is very knowledgeable and courteous and there are many resources
Undergraduate   Performing & Fine Arts       Music             F      available in the library and online. Thanks!

                                                                      Stevenson needs twice as many computers in the main library room by the desk. There needs to be more
                                                                      computers available there after 2am. Peabody should stay open later. That is the best place to study bc its
Undergraduate   Business                     Peabody           M      most bright and open.


                                                                      As of yet in my undergraduate career, I have mainly used the library as a study space. I have not had much
Undergraduate   Education - HOD, LPO, etc.   Peabody           F      experience attempting to use the library resources for data or research yet.



                                                                      I wish that the main level of the Peabody Library offered a quieter place to study. As it is, students need to
Undergraduate   Engineering                  Peabody           F      go to a different area of the library if they are looking for somewhere that is quiet.




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                                                                                   I also go to Eskind Biomedical Library, but because I am on Peabody Campus, I visit the Peabody Library
                                                                                   more than the Biomedical Library.

                                                                                   I am not sure if this relates to library services, but I wish that the Biomedical Library stayed open a bit later.
                                                                                   It is a great place to get work done because it is always quiet, and I always accomplish my work there
                                                                                   without distractions. Peabody is a great library; however, it is more of a place to study and relax, and there
                                                                                   is not much noise monitoring in the basement/on the first floor. Therefore, when I have to leave Eskind
                                                                                   and go to Peabody, sometimes I find it hard to get work done in Peabody, so I just wish that Eskind could
Undergraduate   Education - HOD, LPO, etc.     Peabody                      F      stay open a little later if possible.


Undergraduate   Education - HOD, LPO, etc.     Peabody                      F      It would be helpful if materials could be checked out of Peabody after 10pm since it is open until 2am

                                                                                   I use the Peabody library most because of its proximity to the Commons, but I also find the resources in
Undergraduate   Science / Math                 Peabody                      M      the Science & Engineering library to be very helpful, as well.

                                                                                   I think that the library is very helpful when I am in a tough spot, or I have any kind of research that needs
Undergraduate   Education - HOD, LPO, etc.     Peabody                      M      to be done.

Undergraduate   Engineering                    Peabody                      F      i really don't go that often at all


Undergraduate   Social Sciences / Psychology   Peabody                      F      answers differ depending on library...my most commonly used libraries are peabody and stevenson

Undergraduate   Undecided                      Peabody                      M      The library atmosphere at Peabody is excellent and very conducive for learning.

Undergraduate   Science / Math                 Peabody                      F      If Peabody could stay open than 6 pm on saturdays it would be great.


                                                                                   Library services are great but maybe more availability of food and drinks.. some vending machines are
                                                                                   "cash only" and that is pointless. Also there should be a clearer distinction between where people can talk
                                                                                   and do group study and where people can't. At other schools there are designated floors for talking and
                                                                                   no talking. People need to respect that and it needs to be made clear. .. although I understand the
Undergraduate   Nursing                        Peabody                      F      difficulty and the thin walls, I need a quite place to study


Undergraduate   Social Sciences / Psychology   Peabody                      M      I could not get any work done if it wasn't for the silence of a library study carroll

                                                                                   Central Library should be open until at least 2am S-Th. The Biomed library should be open later too. It is
Undergraduate   Area Studies & Languages       Science & Engineering        F      the most inviting and pleasant library to study in.




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                                                                                 I love Vanderbilt's libraries! However, I have the following suggestions:

                                                                                 1) Vanderbilt absolutely needs a library that is open 24 hours *even on weekends*. On Friday and
                                                                                 Saturday nights, I have great difficulty getting work done because of the incessant noise in the hallway of
                                                                                 my dorm. It is in fact those times when I need the library most.

                                                                                 2) I think library users should be able to check out books themselves e.g. with the self check-out machine
                                                                                 in Central Library. I think similar machines would help in all of the other libraries by reducing the number
Undergraduate   Science / Math               Science & Engineering        M      of library personnel needed.


                                                                                 Study space is important as are late night hours.
Undergraduate   Area Studies & Languages     Science & Engineering        M      The databases are key, especially business related ones. Possible to get access to CapIQ?


                                                                                 The Science and Engineering Library here at Vanderbilt University is absolutely superb. As an
                                                                                 undergraduate student, I couldn't ask for anything better. I am particularly grateful to the kind and humble
                                                                                 staff who ensure that students' needs are met in order for them to follow their academic pursuits. These
                                                                                 amiable staff members (and at least two others) at the Science and Egnineering library make me look
                                                                                 forward to entering the library every morning. I'm grateful that we (the students) have them as our
Undergraduate   Biomedical/Health Sciences   Science & Engineering        M      librarians. I wouldn't have it any other way.

                                                                                 The science and engineering library is the only library with the hours i require. I would use other libraries if
Undergraduate   Education - HOD, LPO, etc.   Science & Engineering        M      they were also open 24hrs/day all year.



                                                                                 Stevenson Library is the best place to study and I depend on being able to find a carrel to get my work
                                                                                 done efficiently. It has become increasingly more crowded and it can be very frustrating and a huge
Undergraduate   Engineering                  Science & Engineering        F      setback when there is no place to study as often happens. When there is room Stevenson is perfect.

                                                                                 The employees of the libraries are great. The problem is our library buildings and hours. Stevenson Library
                                                                                 is the only library open late and it is packed late at night, often making it hard to find a study space. The
                                                                                 biomedical and law libraries are great, but they have inconvenient hours or are too far away. The worst
                                                                                 problem however, is Central library. It is outdated and cramped. I become depressed just entering the
Undergraduate   Business                     Science & Engineering        M      building.


Undergraduate   Engineering                  Science & Engineering        F      The Stevenson Library needs to be redone, it is old and cramped seeming.




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                                                                  The library should have more electronic resources related to criminology and law -- areas helpful to
                                                                  students majoring in sociology, law, psychology, public policy, etc. This summer, when I was doing
                                                                  research on immigration law, I found that many scholarly journals weren't supported by Vanderbilt's
                                                                  subscription to Springer or Blackwell.

                                                                  Also, I don't understand why the science libraries are the only ones with extensive windows, hours, snack
                                                                  machines, and the like. It not as though pre-med / med students are the only ones who study. Central is
                                                                  the largest library and supposedly caters to the greatest number of majors, and yet it has the worst hours,
                                                                  the lighting is depressing, and "study space" consists of garish red couches or the soulless periodical room.
                                                                  One of my professors aptly suggested that campus tours never cover central library because it is too
                                                                  gloomy -- that pretty much sums it up. It would be nice if Central library could be re-decorated to
Undergraduate   Humanities    Science & Engineering        F      resemble the open space and brightness of Stevenson or the Divinity library.




                                                                  The following and above comments pertain only to the S&E library, the Eskind BME library, and the Central library, as I
                                                                  use the others infrequently: The S&E library needs to be open 24/7. Nobody likes to study on a Friday or Saturday night,
                                                                  but sometimes you don't have a choice (and printing/scanning features are useful too). If possible, please open 24/day
                                                                  for the weekend too. (only limited library service is necessary, but access is essential). Pertaining only to the S&E library,
                                                                  there needs to be more emphasis that the library is a "quiet" place, often (in the cubicle sections), people will carry on
                                                                  long conversations that disrupt the desired environment. Also, there should be made some available location (not a
                                                                  library) where students can study (in cubicle/desks) because often I feel like the majority of people who use this library
                                                                  don't even realize that there are books in here, and simply use it for the study cubicles, disadvantaging those who
                                                                  actually need to use a library for its intended purpose. The Eskind BME library has absolutely terrible after hour service.
                                                                  The employees are not qualified to work at a library desk; this is because they are "allied guards". They are neither
                                                                  understanding nor courteous. While it may be necessary to have a guard service present, there should also be someone
                                                                  present who is qualified to operate a library. Also, library hours have sequentially shortened each year, I was hoping that
                                                                  there would one day be 24 hour service, but now it closes even earlier. Either more study cubicle locations are needed
                                                                  or more libraries need to be open 24 hours, because the S/E library is often still packed when the BME closes. I tend to
                                                                  work individually, but for those who desire a library setting where group work can be done, more areas need to be
                                                                  devoted to encompassing those people's needs so they do not distract those who appreciate the library for its silence.
                                                                  Lastly, I enjoy the option of having many of books viewable electronically, it's quite convenient. However, one
                                                                  inconvenience is that many of the books only let you view one page at a time, and you must reload the entire page to
                                                                  move on to the next page. If there was some program we could get to make the all the pages (or at least a substantial
                                                                  portion of them) load immediately so you can flip through them quickly, it would greatly enhance these electronic
                                                                  resources and make them much more user friendly. Final words:
                                                                  At the S&E library, one librarian is outstanding! I am continually impressed with the help s/he provides me. I am also
                                                                  very appreciative of all the library services currently available, the above are only some suggestions to improve quality
Undergraduate   Engineering   Science & Engineering        M      and make the libraries the best they can be. Thank you for taking these suggestions into consideration.

                                                                  I actually quite love the library, and Stevenson ESPECIALLY does a great job. It could use some color,
                                                                  though. Main library is flat out CREEPY. Hate it.

                                                                  Nonetheless, you guys have GOT to reduce the prices of printing. It is so expensive. In addition, with the
                                                                  double-sided printer, you need to make that price $0.02 if anything. Paying for print is absolutely
Undergraduate   Engineering   Science & Engineering        F      unimaginable to me.



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                                                                                   More lighting in central or another library so the feel of Biomed is achieved. 24 hours at Biomed would
                                                                                   make me want to goto a library to do all of my work but instead I have to goto Stevenson which I describe
Undergraduate   Humanities                     Science & Engineering        M      as a cave. Central makes me tired.



                                                                                   It would be nice if the library had the textbooks required for our courses easily accessible for quick
Undergraduate   Engineering                    Science & Engineering        F      reference (not necessarily for check out), and if there were more places for group studying.

Undergraduate   Nursing                        Science & Engineering        F      Very helpful and extensive online journal collection!!

                                                                                   I could not find engineering software such as Mathematica, and MATLAB from library's computer even
Undergraduate   Engineering                    Science & Engineering        F      though I am in Science and Engineering Library.

Undergraduate   Engineering                    Science & Engineering        M      Sunday morning hours are necessary


                                                                                   The central library has a great location, but unfortunately it still operates and has the aesthetics of a 1960's
                                                                                   university library. With any updates the library should appreciate the new needs of library users -
                                                                                   comfortable, quiet, well-lit study space and vast electronic resources are much more important to the
Undergraduate   Engineering                    Science & Engineering        M      average user than what can be found in the stacks.

                                                                                   I usually uses library as my place to focus on my study, and so far, I would say it is really helpful. Also, the
                                                                                   textbook available in library really useful, where I can easily use those book without needing to carry my
Undergraduate   Engineering                    Science & Engineering        M      textbook every time.



                                                                                   I find the service at the front desk in the Science and Engineering Library particuarly useful. The employees
                                                                                   are friendly and helpful. One librarian especially seems extremely knowledgable about her field and the
Undergraduate   Social Sciences / Psychology   Science & Engineering        F      overall production of the library. She is willing to solve any problem whether it be simple or technical.

                                                                                   It is important to me for a library to be open 24 hours per day. That is the reason I use Stevenson the
Undergraduate   Humanities                     Science & Engineering        M      most.

Undergraduate   Biomedical/Health Sciences     Science & Engineering        F      overall, the library services are great!



                                                                                   The security guards in Peabody library are sometimes incredibly rude...one time I was studying in a study
                                                                                   room upstairs with the door shut and this security woman came and POUNDED on the door and started
                                                                                   screaming at me because the door was shut (and there was NO SIGN posted informing me that the doors
                                                                                   could not be shut) so that was definitely an unpleasant experience and I don't plan on using the Peabody
                                                                                   library study rooms anymore, especially since Peabody library is LOUD and the security guards wear
                                                                                   headphones with music on so they are completely unaware and don't bother to quiet people who are
                                                                                   talking.

                                                                                   The other libraries are good, but Peabody is pretty bad because it's loud and sometimes the security
Undergraduate   Social Sciences / Psychology   Science & Engineering        F      guards are inconsiderate.



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                                                                                   stevenson needs more individual study space, even though that's probably impossible. I like the like the
                                                                                   study carrels. I think it's the nice chairs that make all the difference. If you're comfortable, you'll want to
Undergraduate   Biomedical/Health Sciences     Science & Engineering        M      study there.

                                                                                   My answers (mostly positive) apply to the Science and Engineering Library (the one I use the most).
                                                                                   However, I find the service at the Central Library to be relatively poor (especially considering how
                                                                                   confusing and intimidating a building it is)

                                                                                   Tips and suggestions:
                                                                                   Develop DiscoverLibrary a little more and Advertise it. It is an amazing tool, has loads of potential, but
                                                                                   nobody seems to know about it.

                                                                                   I'm always in favor of more documentaries and educational DVDs. It is a great way to get people into
Undergraduate   Other                          Science & Engineering        M      learning and exploring. It also provides nice, educational study breaks.



Undergraduate   Science / Math                 Science & Engineering        M      Awesome staff, wish there could be a student present at more times in S&E to help with like needs.

                                                                                   I rarely to never use the library. I can't even think of the last time I went there. I live off campus as well, so I
Undergraduate   Engineering                    Science & Engineering        F      do my studying at home.

                                                                                   the service at this library is awesome. there's a lot of comfortable spaces to work and study which is my
                                                                                   favorite part. the atmosphere is quiet and perfect for getting work done. this is by far my #1 choice library
Undergraduate   Humanities                     Science & Engineering        F      for work.

                                                                                   There should be more common study areas for group work, more computers with better operating
Undergraduate   Science / Math                 Science & Engineering        M      capabilities, and an update in the decor of the libraries.

                                                                                   Central Library hours are inconvinient. It should be open later than midnight during the week & DEFINITELY
Undergraduate   Engineering                    Science & Engineering        F      before noon on Sundays.


Undergraduate   Business                       Science & Engineering        M      I think the hours for different libraries should be adjusted to provide more options for students

Undergraduate   Biomedical/Health Sciences     Science & Engineering        F      I would like to see more access to computers/computer charges.
Undergraduate   Education - HOD, LPO, etc.     Science & Engineering        F      I love the library, hours are flexible, but need more awareness of resources!

                                                                                   Just because it is the weekend, that does not mean that the library should be closed. There needs to be at
                                                                                   least one 24 hour 7 days a week library. Also, some kind of coffee needs to be implemented. More study
Undergraduate   Science / Math                 Science & Engineering        M      rooms and study space! Get stacks out of Central.

Undergraduate   Engineering                    Science & Engineering        F      The survey is annoying. I like the Stevenson Library a lot. I want more hours.


                                                                                   I'd like there to be more hours at other libraries, Biomed closes way too early to be practical and
                                                                                   Stevenson is often very crowded. Also, the vending machine in the Stevenson library student room is
Undergraduate   Business                       Science & Engineering        M      useless unless it takes the card.

Undergraduate   Social Sciences / Psychology   Science & Engineering        M      Printing costs are too high.




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                                                                                   I use the library in Stevenson, and it is much better than Featheringill as a place to be. I would like 24/7
Undergraduate   Engineering                    Science & Engineering        M      hours.



                                                                                   I think at a university as renowned and respected as Vanderbilt, the Library should be more aesthetically
                                                                                   pleasing. The library's weekend hours are also inconvenient for a student.
Undergraduate   Science / Math                 Science & Engineering        F      Also the computers are outdated and slow, making them frustrating to use.

Undergraduate   Engineering                    Science & Engineering        M      Need more carrels.

Undergraduate   Biomedical/Health Sciences     Science & Engineering        M      I like the hot water dispenser outside stevenson.




                                                                                   First of all, this is a terribly designed survey. Why do I have to choose among 27 options for each
                                                                                   question?

                                                                                   More importantly, though, I feel two of the most important characteristics of a library are that it be
                                                                                   convenient and QUIET. Stevenson is the only library on campus that satisfies both. I have, at some point,
                                                                                   used every library on campus, but always revert to Stevenson because of its convenient hours (i.e. it isn't
                                                                                   closed when many students elect do their work) and QUIET workspace. It is amazing to me how
                                                                                   obnoxiously loud the other libraries are--librarians carrying on conversations with one another very loudly;
                                                                                   students talking on their cellphones; and other unnecessary disturbances. I feel students at an institution
                                                                                   such as Vanderbilt should not have to fight over the fifty some-odd carrels in Stevenson to get serious
                                                                                   work done--work that cannot be interrupted by another's cellphone conversation.

                                                                                   This may, however, just be a function of a decline in library etiquette. Either way, I hope something is
Undergraduate   Business                       Science & Engineering        M      done to create a space for students to get work done.


                                                                                   The engineering library needs more adaptors. And I strongly suggest secluded, carrel-like desks with
                                                                                   computers like Peabody has. And more daily medias (magazines, papers etc) at the reading area - not just
Undergraduate   Engineering                    Science & Engineering        F      journal-like magazine but something like TIME, newsweek etc.



                                                                                   We really need to expand the amount of tables available in Stevenson and institute a no cell phone policy
                                                                                   inside of Stevenson (not the tables on the outside). It would be great to have the library open 24 hours a
Undergraduate   Social Sciences / Psychology   Science & Engineering        M      day 7 days a week during the month of April when everyone has finals and final papers due.




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                                                                                 Resources are weak. Many of the books I want are checked out already. The ILL takes very long. While it is
                                                                                 nice to think that college students do not procrastinate work, many do. I usually start my research 2 weeks
                                                                                 before the paper is due (which is quite efficient considering college student study habits) and yet that is
                                                                                 not enough time to get a book that is already checked out. Also, many are checked out through several
                                                                                 months in advance because of professors. Finally, the books are very outdated. I had to do a research
                                                                                 project on energy medicine, and there was virtually nothing on the subject. Sure, this is a new field, but
                                                                                 universities should be able to provide for that.

                                                                                 Also, I feel that the library needs to have subscriptions to more online journals. I see that there are many
                                                                                 we already have, but searching those is very difficult. Maybe I do not know how, but many of my searches
                                                                                 did not yield the results I wanted. I have had to subscribe to some on my own. At a top 20 university, I
                                                                                 should not have to do that.

Undergraduate   Biomedical/Health Sciences   Science & Engineering        F      Study spaces are nice.

                                                                                 I have learned my lesson to use only the Stevenson library. I was humiliated at the Central library
Undergraduate   Engineering                  Science & Engineering        F      circulation desk when I returned a laptop late.




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                                                       LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                   LIB BRANCH      SEX   COMMENT

Staff        Business                     Central         F     Finding specific items is difficult



                                                                My main concern is that faculty and students don't really know the range of information
                                                                available to them. Marketing has been better the past two years, but I wonder how much the
Staff        Other                        Central         F     library is in the minds of students and professors who could get more use from it.


                                                                As a Peabody graduate student I would have really liked to see additional spaces for
                                                                group/individual study as well as expanded library hours. Many times I felt like during peak study
Staff        Education - HOD, LPO, etc.   Central         F     times there were not ample spaces for individual study at either the Central or Peabody library.

                                                                I am not very well aware of what is available in the libraries from the point of view of online
                                                                material. At times that I have looked, I have not been satisfied. That is why I barely look
Staff        Other                        Central         M     anymore.


Staff        Other                        Central         M     The ability to request materials from Inter Library Loan through the web site is great.


                                                                When I needed a book that was checked out, the librarian recalled the book and I was notified
Staff        Education - HOD, LPO, etc.   Central         M     very timely when the book came back.


                                                                I am always impressed with the efficiency and the courtesey with which I am treated. I have been
                                                                particularly pleased with the Interlibrary loan services in getting books that the Vanderbilt Library
                                                                does not have. I also enjoy looking at the Leisure Reading offerings.I do think we badly need a
Staff        Other                        Central         M     new or greatly renovated Central Library building.

                                                                Would like lengthier loans of music CDs (currently 7 days). Find the electronic library to be not as
Staff        Humanities                   Central         M     easy to use as it might be.

Staff        Other                        Central         F     Vandy is the greatest!


                                                                The central library needs to be modernized. It does not seem substantial enough for a university
                                                                of Vanderbilt's stature.

                                                                Also, it would be nice if VU started an MLAS program again. Clearly, as our new dean could
Staff        Other                        Central         F     attest, the old program graduated successful students!




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USER GROUP   DISCIPLINE                   LIB BRANCH      SEX   COMMENT




                                                                Positive - The Library Staff are some of the nicest employees on campus. Talk about helpful, I did
                                                                not know I could checkout an umbrella on a rainy day to get back across campus, but a helpful
                                                                library staff employee heard me "sigh" and sent me to check out an umbrella one day lastmonth!
                                                                Negative - I always seem to have to start an entirely new Acorn search if I drill down into the
                                                                details of one of the books in my search list. Maybe I just need more training. Or maybe there is
                                                                something better that could be tweaked in the program.
                                                                Positive again - I really enjoy the variety of resources in the Central Library. Wish I had more time
Staff        Other                        Central         F     than just my lunch hours to spend there.


                                                                Would be nice to have another way to pay for printing from computer at Alexander Heard other
                                                                than Commodore card. Shouldn't have to jump through hoops and hurdles to print out couple of
Staff        Other                        Central         F     pages (at the medical library, the first 30 pages are free).

                                                                I am a student at Aquinas College, and I use the central library, because I work here, and frankly it
Staff        Other                        Central         F     is a lot easier to find info here than at the Aquinas library.

                                                                I like the Divinity Library and the Peabody library for relaxing and reading.

                                                                i've had very good experiences with the Research librarians at the Main Library.

Staff        Education - HOD, LPO, etc.   Central         F     This survey has poor usability, that's why I didn't complete it.

                                                                Once I figured out on my own how the library "works," I find the staff can often be helpful. But at
                                                                times, I can't help but get the impression that I'm imposing upon the person behind the desk
Staff        Other                        Central         M     simply because I don't use the express checkout.

                                                                I am confident that, despite my ignorance, I will get the help I need from the staff at the Central
Staff        Other                        Central         M     Library.



                                                                When I was enrolled in the MLAS graduate degree program I received the library training and it
Staff        Other                        Central         F     was very helpful and the trainer was exceptionally knowledgeable.




                                                                The Library has great resources for students, faculty, staff and public in general. One of the
                                                                problems is the sevice ( being a Library staff member) at the circulation desk. I have in the past
                                                                requested a book that was checked out and I never received any kind of feedback on my request.
                                                                One time I contacted a staff member at the Medical Library to see if they would consider buying
                                                                a book that I wanted to read, I never got an answer or the book. I am sure if it would have been a
                                                                faculty member, they would have bought the book and probably paid extra shipping to get it fast.
                                                                When it comes to the building, it is very sad to think that Vanderbilt doesn't have a state of the
                                                                art facility just like the Commons ; hard to believe that Vanderbilt has not made the Library a
Staff        Other                        Central         F     priority.




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                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH      SEX   COMMENT
                                                                  The library hours and service are ok, but sometimes I'm not able to get the book that I want
Staff        Other                          Central         M     becasue it is checked out for a long period of time --many months.

                                                                  I think all the libraries are excellent. I have noticed some computer keyboards are wearing out
Staff        Other                          Central         M     and the letters are rubbing off.



                                                                  I think the people at the library are helpful, knowledgeable and courteous. I also think the library
                                                                  could use an upgrade because it is not inviting for students to study there. Individual and group
                                                                  study areas should added and updated. The look and feel of the library should be much more
Staff        Other                          Central         M     inviting on a campus of this caliber. Thanks



                                                                  I mainly use the library for personal reading and therefore cannot comment on availability and
                                                                  quality of resources for my work. I have experienced wonderful service with the library staff.
Staff        Other                          Central         F     The Central Library facility is not welcoming or appealing to spend time in.



                                                                  The library's online services and staff are good and the physical collections and interlibrary loan
                                                                  have always met my needs.

                                                                  The physical library facilities are inadequate and outdated. They do not reflect the commitment
                                                                  of Vanderbilt to be a world class university, nor do they encourage the integration of the library
                                                                  and research activities with academics and co/extracurricular activities of students -- especially at
                                                                  the undergraduate level, where an integrated academic experience is most important.
                                                                  Vanderbilt's libraries (especially central) are designed to be book-storage. We need book
                                                                  storage, but academic research is increasingly an online activity. If the library is to remain
                                                                  relevant for undergraduates, it needs to become a hub for the provision of academic support
                                                                  services, technologies that support teaching and learning, and a facility that supports individual
                                                                  and group academic activities in an atmosphere conducive to the integration of academics and
Staff        Humanities                     Central         M     research with the daily routine of campus life.

Staff        Humanities                     Central         F     The digital e-archive has been instrumental in supporting our department.

                                                                  I have only used the electronic access 5-6 times and have found it rather confusing to blunder
                                                                  through.
                                                                  I was looking for artilces on some topics but had only journals to look for and not the general
Staff        Social Sciences / Psychology   Central         M     search for the topic.

                                                                  I believe strongly that they would be enhanced if there were a more sufficient budget for
Staff        Area Studies & Languages       Central         F     operations and personnel.

                                                                  The library doesn't do a very good job promoting itself - there's a lot of great content and services
Staff        Other                          Central         M     that mostly go unnoticted.

Staff        Social Sciences / Psychology   Central         M     More access to online journals is needed




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                                                       LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                   LIB BRANCH      SEX   COMMENT

                                                                I also use Eskind, a very attractive space, and the Music Library, where the staff are superb with
Staff        Other                        Central         M     individual help.

                                                                I am currently a staff member but completed my dissertation at Vanderbilt in 2008. For the
                                                                purposes of my dissertation, the library was an excellent source of printed and electronic
                                                                materials and I found the electronic database search engines useful and easy to use in general.
                                                                The space and physical organization of the library, for studying or for contributing to the
                                                                intellectual atmosphere of the university, can be improved upon greatly, especially the upper
Staff        Area Studies & Languages     Central         F     floors.
                                                                Web site does nothing to promote the library - just useful to find resources, renew materials, etc.
                                                                - very limited. No way to support library (no links or case for support) - no development
Staff        Performing & Fine Arts       Central         F     information available via web.


Staff        Humanities                   Central         F     I use the Science and Engineering Library almost as much as the Central Library.



                                                                In general, I don't think to turn to the library for support, particularly when compared to other
                                                                available online resources. So some of my less than favorable ratings are because the library isn't
Staff        Other                        Central         F     top-of-mind when considering knowledge/information resources.



                                                                This is actually a comment about the survey - questions 28-35 need a n/a option for those of us
                                                                who are not faculty or in an academic discipline, but instead are staff members who would also
Staff        Other                        Central         F     like the library to be an inviting, interesting place to come and enjoy.


                                                                This survey is poorly worded and organized.

                                                                Of the seven university libraries with which I am familiar, Vanderbilt's library is the worst, by far,
                                                                in terms of study space, the number and quality of books and journals in my area of research and
Staff        Humanities                   Central         M     teaching, and access to information. The map library, in particular, is embarrassing.


                                                                I am a staff member in the BRET office and use the library for personal reading. My family enjoys
Staff        Biomedical/Health Sciences   Central         F     the libraries occasionally for leisure and research as well.

                                                                Generally, the staff are quite helpful, however, the Central Library needs a complete overhaul in
                                                                terms of comfort, architecture and easy navigation of the stacks. The Government Information
                                                                area is cramped and feels claustrophobic. The Peabody Library is very lovely everywhere, except
Staff        Other                        Central         F     the stacks.



Staff        Area Studies & Languages     Central         M     I am always amazed at the quantity and the quality of the materials available at Central Library.




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                                                       LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                   LIB BRANCH      SEX   COMMENT



                                                                DiscoverArchive has been a help to our office as we move toward digitizing our institutional
                                                                history. Many other library resources, however, have not proved effective for research in projects
                                                                for our faculty and staff. A more inviting physical space, outreach from library staff, and more
Staff        Humanities                   Central         F     digital programs would be a big improvement.

                                                                I am filling this out because we received several requests; however, I have little need to use the
                                                                library for my work and very little knowledge of where to go or what is available as a staff person.
                                                                I find libraries intimidating. I would like to learn how to access information online or order a
Staff        Business                     Central         F     book to check out.




                                                                I use the Central Library for my own personal reading and research, but over the years I have
                                                                made a number of work-related research requests through Special Collections. These would be
                                                                questions related to VU history, alumni, or former students. Although my questions were taken
                                                                down by a staff member, I never heard back from a Special Collections employee with an answer
                                                                to any of my questions. The only time I was able to get information from Special Collections was
                                                                if someone was able to answer my question when I called. I have since had a change of position
                                                                and have not had occasion to make a request of this type through Special Collections for the last
                                                                two or three years, but this has definitely given me the impression that very few, if any, research
                                                                requests of this type are followed up on by the Special Collections staff. That has also been the
                                                                experience of a number of my colleagues. I still receive questions of this type occasionally from
                                                                other staff members, and I tell them they should contact Special Collections, but I also tell them I
Staff        Other                        Central         F     fear they are unlikely to get an answer.


                                                                I am currently a Research Assistant and in the MLAS masters program. I have been using Central
                                                                most often currently, but also use Eskind quite a bit. I have used Divinity, Law, Business and
                                                                Peabody libraries to a much lesser extent. All my interactions with staff have been very positive--
Staff        Other                        Central         F     everyone has been helpful and courteous.



                                                                My position as a staff member does not require the services of the library. Questions 28 - 35
Staff        Education - HOD, LPO, etc.   Central         F     should have NA as a possible response. Everything I've heard about the library has been positive.




                                                                I seldom use the library, although I want to. I find the central library intimidating and difficult to
                                                                get around. I would LOVE to have a staff orientation or something so that I understand the layout
                                                                and the location of the various resources. The couple of times that I went over to find things, I
                                                                received minimal help, as though I already had a basic understanding of their layout, etc. This did
Staff        Other                        Central         F     not encourage me although it met my needs at the time. I love that I can access it...but ...

                                                                The library website to access archived journal articles is invaluable and wonderful. I don't know
Staff        Molecular Biology/Genetics   Central         F     what I'd do without it.



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                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH      SEX   COMMENT


                                                                  The library is intimidating for first time users- it is dark and there are no signs readily available to
Staff        Other                          Central         F     direct you- The staff seems to busy to answer questions


                                                                  The library is very helpful to our Program Office and to our graduate students. We appreciate
Staff        Social Sciences / Psychology   Central         F     their help and courtesy, the information they provide and the knowledge they share.


                                                                  In my current position, I do not really use the library system as I once did. My answers are based
Staff        Area Studies & Languages       Central         F     on past experiences, and from a desire to see the library system grow and improve.


                                                                  I currently use the libraries archive services. In a previous position, I used the library and found
                                                                  the staff very helpful ,and I was able to find the information needed easily while inside the library
                                                                  and online. My answers our based on that previous experience with the library. The only use of
                                                                  the library that I have now is using there archive service and the staff is wonderful and very
Staff        Other                          Central         F     prompt in taking care of our needs.


                                                                  Staff should be allowed to take books out for longer time periods. Some of us also have an
Staff        Area Studies & Languages       Central         F     educational mission!


                                                                  Services and staff are mostly very knowledgable and helpful, but too much emphasis is of course
                                                                  based on electronic resources. I would like to see a better balance of print and electronic
                                                                  resources/access. Libraries are much more appealing to me if there is a nice mix of print, non-
Staff        Education - HOD, LPO, etc.     Central         F     print, and electronic resources.
Staff        Performing & Fine Arts         Central         F     Media Services and employees are excellent :)

                                                                  it would be helpful if a library staff member could pull certain books for faculty or staff members
Staff        Other                          Central         F     who may not have the time to come and search for a book(s).

Staff        Business                       Central         F     I don't use the library. I would if there was a need.
                                                                  I love the inter library exchange program! Helps me to get local history documents and
Staff        Other                          Central         M     newspaper archives from various places for research.


                                                                  The times that I have used the library have been fairly positive. I often find the "stacks" to be very
                                                                  confusing even though I frequent a variety of libraries inother cities and other univesities. This
                                                                  adds to my negaitve thoughts on the library being a good place for study or meetings.
                                                                  I find the on line resources to be frustrating and not user friendly. I use Google and Yahoo almost
Staff        Performing & Fine Arts         Central         M     daily.



                                                                  The public computer area in the Divinity library is much too loud for users who want to do
                                                                  research or study using computers. Individuals from the wider Nashville community are
Staff        Divinity/Religion              Divinity        M     contributing to this distruption, as well as students and staff themselves.




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                                                              LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                   LIB BRANCH             SEX   COMMENT


                                                                       I rarely use library services in my Vanderbilt job, except to interact periodically with an excellent
                                                                       Central Library librarian there. However, I'm a freelance writer, and the library is a tremendous
                                                                       resource for me in currently researching a novel. It has given me access outside of work to
Staff        Other                        Divinity               F     extraordinary riches in the Divinity Library in particular.

Staff        Other                        Eskind Biomedical      F     More outlets should be available near or on the table in each group study room


Staff        Biomedical/Health Sciences   Eskind Biomedical      F     an outstanding library system



                                                                       I am a Medical Education Specialist at VUMC, and find that EBL provides information that allows
                                                                       me to cross-over between the worlds of Medicine and Education. There have been several times
                                                                       when I have used Peabody's services, and the staff has been most helpful. The staff at both
Staff        Education - HOD, LPO, etc.   Eskind Biomedical      F     libraries is knowledgeable and eager to assist.




                                                                       The overrrinding quality of the library sevice that I esperience is staff helpfulness, willingess to
                                                                       help, and knowledge of the library resource and how it is best used for my purposes. I have
Staff        Biomedical/Health Sciences   Eskind Biomedical      F     always been treated with respect and eagerness to help me through my task.

                                                                       mainly use the online resources - it has been my lifeline for research and classes. Thanks for
Staff        Nursing                      Eskind Biomedical      F     making so many things available via computer.


Staff        Biomedical/Health Sciences   Eskind Biomedical      M     University ID should automatically be linked with library system.

                                                                       The archives are very important to us for pictures and artifacts for nursing especially during the
                                                                       Centennial celebration and beyond. We use the archived materials as tools for development
Staff        Nursing                      Eskind Biomedical      F     purposes, too.


                                                                       The Vanderbilt libraries are doing a great job. I especially like being able to access Vanderbilt
Staff        Biomedical/Health Sciences   Eskind Biomedical      F     subscriptions to scientific journal for research from my home computer.


Staff        Nursing                      Eskind Biomedical      F     Need more online oncology / lymphology journals



                                                                       As a staff member in Medical Center Development and Alumni Relations, my sole use of the
                                                                       library system takes the form of special events and board meetings in the Eskind Library. From
Staff        Other                        Eskind Biomedical      M     entry to departure, we have been served quite nicely by everyone.




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                                                                LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH             SEX   COMMENT




                                                                         As a post-bac student from 2005-2007, I used the main undergrad library and eskind biomedical
                                                                         libraries frequently for individual study, group study/collaboration, etc. While I have almost
                                                                         always had positive study experiences at biomed, I would describe the undergrad library as
                                                                         grossly inadequate. In comparison to other university libraries, Vanderbilt is seriously behind.
Staff        Biomedical/Health Sciences     Eskind Biomedical      F     The physical space is dated, cramped, and is not conducive to either individual or group study.

                                                                         Librarians at Owen and Stevenson extremely helpful providing useful instruction to our
Staff        Other                          Eskind Biomedical      F     department re: library resources for our work




                                                                         physical location: Jean & Alexander Heard -- for print journals
                                                                         web location: Eskind Digital Library -- for electronic journals (more often)

                                                                         as a research assistant working in a perception lab, i kind of have on leg in the "social sciences"
                                                                         side of psychology and the other in the "biomedical sciences" side.

                                                                         excellent library, and i love the staff at the J&A Heard library. wish i had to go there physically
Staff        Social Sciences / Psychology   Eskind Biomedical      M     more often. (i also use the science lib occasionally; great staff there too)



Staff        Other                          Law                    F     I don't use the services much, but the law library staff has always been fabulous!

                                                                         I primarily use the library sources online at work. The physical space at the Management library
                                                                         is fine, but the central library is awful. Being in the stacks there, especially in the evening, is
Staff        Other                          Management             F     downright frightening!


                                                                         Two staff members have always been a wealth of information for me and have taught me where
Staff        Business                       Management             F     to look first for an article, etc. needed. The Walker Library team have always been outstanding.

Staff        Business                       Management             M     Confusing survey. Are you asking for the system as a whole or rating one branch?


Staff        Undecided                      Management             F     GREAT RESOURCES-FRIENDLY STAFF


Staff        Business                       Management             F     I have never gone away without feeling that the library staff are very knowledgeable and helpful.

                                                                         Everyone is always very helpful and knowledgable about how to access information that helps
Staff        Business                       Management             F     me do my job better.

                                                                         Walker Library is a great resource for the OGSM. The staff are wonderful and resources are
Staff        Business                       Management             F     fantastic.




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                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH      SEX   COMMENT

                                                                  Have been at Owen for 17 years. The Walker Management Library has great staff who are willing
                                                                  to adjust their schedules to accomodate the libray needs of our students, especially during
Staff        Business                       Management      F     exams.

                                                                  Wonderful library with very helpful individuals. I do not use the library often due to my position
Staff        Business                       Management      F     with the University.


                                                                  The staff is very helpful in assisting with obtaining the information I need and in explaining the
Staff        Other                          Music           M     resources available.



                                                                  I just graduated in May 2008 and now work in a different department for the University. I was a
                                                                  music student and was always impressed with the music library staff. They were always helpful
                                                                  and knowledgeable, and could always point me to the resources I was looking for. The Inter-
                                                                  Library Loan program was also really useful, and the resources I requested through that program
                                                                  generally arrived pretty quickly. The hours of operation of the music library were not very good,
                                                                  though. They were only open until 10 pm, and had very limited weekend hours. Music students
                                                                  especially have very odd schedules, so more night and weekend hours would have been more
Staff        Music                          Music           F     beneficial for me.



                                                                  I an proud of our Music Library. The staff is extremely knowledgeable and helpful. The library
Staff        Music                          Music           F     also has almost anything I need; I know if I were to request something I could get it quickly.


                                                                  I've looked up a few books and none have been available, so I think the collection in general is
                                                                  not up to par with, say, the Nashville Public Library. If that is your your goal, then that's okay, but
                                                                  it would be nice to have more books available. Of course I'm not a student so this is all for
Staff        Other                          Music           M     personal use. Music library is kind of short on non-classical resources.


Staff        Engineering                    Peabody         M     Thanks for providing this to me.


Staff        Education - HOD, LPO, etc.     Peabody         F     These comments are only based on Peabody Library as that is the only one I use.


Staff        Social Sciences / Psychology   Peabody         M     Two staff members at Peabody have been incredibly helpful over the past two years.

                                                                  I find the library at the Women's Center to be one of the most beneficial library services. It is
                                                                  unique to Vanderbilt in that most universities don't have the resources to have a complete library
                                                                  in the Women's Center. The Women's Center librarian is also extremely helpful and
                                                                  knowledgeable. She always finds exactly what I need and/or helps me figure out what I need for
Staff        Education - HOD, LPO, etc.     Peabody         F     different projects.


                                                                  Staff at the Peabody Library distinguish themselves in friendly, knowledgeable service and
Staff        Education - HOD, LPO, etc.     Peabody         F     creating a comfortable and welcoming atmosphere. They are the best.




                                                                            5/15/2012                                                                                       92
                                                         LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH      SEX   COMMENT


                                                                  The Peabody Library's staff is fantastic. They are very dedicated, knowledgeable, and courteous.
                                                                  The facilities have been improved significantly in recent years. There is definitely a need to
Staff        Education - HOD, LPO, etc.     Peabody         M     expand the library building especially in light of the opening of the Commons.


                                                                  The Peabody Library is wonderful! It would be nice to have more group study space and for
                                                                  there to be more places to study independently as well. Often there are med/nursing students
Staff        Education - HOD, LPO, etc.     Peabody         F     that are sleeping or talking in the bottom of the library.


                                                                  The library staff is always a pleasure to work with. I'd like to see even more emphasis on
Staff        Education - HOD, LPO, etc.     Peabody         M     electronic information and online resources like the Discover Archive.



                                                                  DiscoverArchive seems an important service. I hope to see continued development. Some
                                                                  departments are using it to archive and provide access to honors research and faculty
                                                                  publications -- why not dissertations? What advantage do faculty get from depositing articles? A
Staff        Education - HOD, LPO, etc.     Peabody         F     digital archive is necessary for Vanderbilt and I hope to see the library offer more.




                                                                  The staff is the Library's greatest asset. Recently, I was having difficulty locating an article. The
                                                                  attendant at the desk stopped everything she was doing to focus on my needs. Eventually, she
                                                                  made a phone call to her colleague who was able to determine that the article name had been
                                                                  cited incorrectly. I was amazed at not only their willingness to help, but there ability to
                                                                  determine the necessary correction to lead to my success. I have a very high standard when it
                                                                  comes to service and have always appreciated the Librarians willingness to provide assistance
                                                                  when requested (especially knowing how busy they can be). I wish I remembered the names of
                                                                  the exceptional librarians who assisted me at Peabody that day. However, because I have always
                                                                  received exceptional service at Peabody's library, I can compliment the entire staff without
Staff        Education - HOD, LPO, etc.     Peabody         M     hesitation. Thank you!



                                                                  The library web service doesn't currently allow me to search multiple databases simultaneously.
                                                                  For example, the University of Michigan online library system allows users to search multiple
                                                                  scholarly databases simultaneously. This is a very powerful tool, and major time saver! I find
                                                                  doing research through the Vanderbilt library system takes me much more time than doing
Staff        Social Sciences / Psychology   Peabody         F     comparable research through the University of Michigan system.


                                                                  I wish that there were more electronic journals available on-line through Vanderbilt Library.
                                                                  Overall, I am pleased with the assistance I receive in Peabody Library. The people who have
Staff        Education - HOD, LPO, etc.     Peabody         F     helped me have been friendly, knowledgable, and helpful.

Staff        Other                          Peabody         F     I think the library could benefit from marketing itself better.




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                                                                  LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                   LIB BRANCH                 SEX   COMMENT


                                                                           Information was explained clearly on how to locate books needed for classes and how to put
                                                                           articles on e-reserves. Always get quick responses to the questions I needed answered. Thanks
Staff        Education - HOD, LPO, etc.   Peabody                    F     for being their when we need help with our work during the academic year.


                                                                           I do not use the library as most of my work and research I do I google or yahoo professional sites,
                                                                           articles, etc. I google/yahoo Service-Learning books and have those sent to me via mail. The
                                                                           library is somewhat helpful to me in my position though as I need to post training for VU students
Staff        Other                        Peabody                    F     from time to time and can post information fliers in the work room.

Staff        Other                        Peabody                    F     I mainly use the library to access materials for my daughters.


                                                                           I am an early childhood educator and would like more books fictional and nonfiction for toddlers.
Staff        Other                        Peabody                    F     I would especially like more books with actual photos of animals.

Staff        Science / Math               Science & Engineering      F     Website was a little difficult to use at first. A definite learning curve in using.


                                                                           Move math dept. so science library can expand into all of the current math building. The science
                                                                           library is much too small to be of much use. It makes Vanderbilt look bad to have all these small
                                                                           fragmented libraries. (how about build a new physics building by Olin Hall and move math dept
Staff        Science / Math               Science & Engineering      M     into Olin and eng. into SC6)


                                                                           I also search trhough other disciplines as well.

                                                                           Disappointment mainly in the availability of journals, either printed or on-line that Vanderbilt has
                                                                           access to. Just two weeks ago I was searching for one that was not available on-line and
Staff        Molecular Biology/Genetics   Science & Engineering      M     Vanderbilt only had collections going back to 2006 for it. I needed it for one in 2005




                                                                           In general the library seems to be well-run and I've had no problems with it. The staff are helpful
                                                                           and courteous, which is important to me -- nothing makes me madder than people sitting behind
                                                                           a desk who act like YOU are there to serve THEM, and although that does happen in other areas
                                                                           of the University it certainly is not the case at the library (the science library at least), where the
                                                                           staff are always very nice. So high marks for that.

                                                                           A couple of times I've sent email through the website to ask questions about electronic access to
                                                                           journals, and they were never answered. Whether that's because someone read them and just
                                                                           didn't answer, or because they were never read because of a software glitch, I don't know. It was
                                                                           mildly annoying but ultimately not a big deal because I knew I could go down and ask at the desk
Staff        Engineering                  Science & Engineering      M     in person, which I eventually did. Again, not a major issue, but I thought you'd want to know.




                                                                                     5/15/2012                                                                                       94
                                                      LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE       LIB BRANCH                 SEX   COMMENT

                                                               Overcoming the predicament of students desiring to play video games rather than learning to
                                                               perform efficient research is an ongoing challenge for everyone. Thank you for your engagement
Staff        Engineering      Science & Engineering      M     in this process.

Staff        Engineering      Science & Engineering      M     Keep adding as many online resources as we can possibly afford, please!



                                                               ILL service is absolutely fantastic along with library staff, but the journals I require are often not
Staff        Science / Math   Science & Engineering      F     in our library or are archived. Generally any article that I may need is available with a short wait.

                                                               The Science Library is conveniently situated for me. The staff is small enough I can know
Staff        Science / Math   Science & Engineering      F     everyone. Everyone cares about the users.

                                                               The staff of the Science and Engineering Library have been extraordinarily accommodating and
                                                               helpful to the program in which I work and to our students. They consistently go above and
Staff        Science / Math   Science & Engineering      F     beyond our expectations.


                                                               At the heart of a great university is a great library system, and Vanderbilt's libraries are
                                                               exceptional compared to the many I have visited. I have a wide variety of interests and the
Staff        Engineering      Science & Engineering      M     libraries at VU are absolutely indispensable for me.

                                                               I have found that my use and questions have been met with only the desire to either direct me to
                                                               my answers or immediate assistance. The library is great at Vanderbilt. I have also used the
Staff        Science / Math   Science & Engineering      F     Central library besides the Science Library.


Staff        Science / Math   Science & Engineering      F     "Books 24x7" might be a valuable addition to the library's electronic resources.

                                                               Please move the Stevenson Library smoking area away from the front doors. It is awful to exit
Staff        Other            Science & Engineering      M     the building into a cloud of cigarette smoke

                                                               I use the library as a support staff member. The staff in the Stevenson library are terrific and
Staff        Science / Math   Science & Engineering      F     always helpful. The students I work with use it a lot.

Staff        Science / Math   Science & Engineering      F     I am a part-time instructor in addition to other staff duties


                                                               I work primarily with Special Collections in obtaining materials for alumni publications. One staff
                                                               member is outstanding in helping me find what I need and getting reproduction quality materials
                                                               quickly and efficiently. My one area I'd like to see improvement is in having more of the
                                                               collections indexed and searchable online.I also do a lot of online journal searching for
                                                               references to research our professors have done, and the electronic databases/subscriptions we
Staff        Other            Special Collections        F     have at the libraries are outstanding.




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                                                                  LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE                     LIB BRANCH               SEX   COMMENT



                                                                           The DiscoverArchive service is a wonderful service to our student publications on campus. We
                                                                           have started using the service since introduced to it and are finding it to be a great resource for
Staff        Performing & Fine Arts         Special Collections      M     our student media groups at Vandy. Thanks for making it available.

                                                                           I work with one Special Collections staff member. S/he is always very helpful when we need
                                                                           boxes and other information brought to us from the Archives. I am grateful to work with
                                                                           someone like her/him. S/he is a committed employee to serving the greater good of Vanderbilt
Staff        Other                          Special Collections      M     as a whole.


                                                                           It is very confusing to make your way inside the Central Library, esp. with alternating floors on
                                                                           the elevator. It is very cavernous inside. The staff is very nice though. For my work, I use the
                                                                           Women's Center Library the most. The MCWC librarian, has been laid off and she IS a wealth of
                                                                           information! It would be nice if the women's center library books and the librarian could be co-
Staff        Humanities                     Special Collections      F     opted into the main library. The university should be sad to lose her.

Staff        Other                                                   F     I never use the VU library.



                                                                           As a temporary employee (VTS) I am unable to check out materials. Although I am a trusted
                                                                           employee working fulltime, I feel that VTS employees are often overlooked in terms of university
                                                                           resources. I therefore do not use VU library resources and instead go elsewhere. I'm sure libary
                                                                           employees are fine and that the university has adequate resources for all needs.

                                                                           I have worked in many libraries and am positive that VU libraries are ahead of the curve in most
Staff        Other                                                   M     respects.

                                                                           Include information about library resources in new hire orientation or as a required check list
Staff        Other                                                   F     item for managers to discuss with new hires.




                                                                           The survey is not adapted to staff issues. I only use the library website and then maybe once or
                                                                           twice a year so many of the response items do not capture my activity with the library. You
                                                                           forced answers to the satisfaction questions that I can't answer, but I gave you all low marks
                                                                           because of this requirement - annoying to say the least. You also force a discipline. As a "staff"
                                                                           member I don't have a discipline. Please throw away my responses to these questions. I am
Staff        Social Sciences / Psychology                            F     quite disappointed with this survey and wouldn't recommend you ever use it again for staff.


                                                                           I don't know why I got this survey. I'm not a student and I don't utilize the library system here at
                                                                           Vanderbilt. I've walked through most of the libraries as a Vanderbilt staff member. The
                                                                           atmosphere is like any other library I've been to while a student at another in state college. Keep
Staff        Law                                                     M     up the good work.




                                                                                     5/15/2012                                                                                    96
                                        LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE    LIB BRANCH      SEX   COMMENT



                                                 I've never had any introduction to the libraries available to me as an employee. I usually use the
                                                 Nashville Public Library system when I want to check something out. It might be helpful to
Staff        Business                      F     include something about the libraries in the new hire packet given at orientation.



                                                 I wanted to tell you how much I enjoyed working with one staff member to set up our archive in
                                                 DiscoverArchive. I enjoy using the site and see it as a valuable asset to the University. It is nice to
Staff        Other                         F     have a resource which distributes our work and preserves it over the long term.



Staff        Other                         M     Unfortunately, I never have occasion to use the library in the completion of my job duties.


Staff        Other                         F     I would love to use the library resources available to me. Just need to know what they are.



                                                 While I consider this a lofty goal, I believe that being able to read ALL material found in the library
                                                 online would be the ideal solution. It would maximize access to information and remove the
Staff        Business                      M     need for physical library space and associated overhead costs.


                                                 I am not a person that uses the library but i do encourage the students that I work with to use the
Staff        Undecided                     M     resources available to them there.


                                                 I believe libraries are extremely important and an asset to the university. In my job I deal with
                                                 alumni donors, financial aid, and the treasurer's office. I do not physically visit the libraries on
Staff        Other                         F     campus.

Staff        Undecided                     F     I do not currently use the library

Staff        Engineering                   F     I wish I had more opportunity to use the library, but, alas, I currently do not.

Staff        Undecided                     F     I currently am not a Library user.


                                                 I have never felt (as a staff member of the unviersity) that the library was something I could use -
                                                 or would be welcome to use. I feel it is for students only and there is no way to know that we
Staff        Undecided                     F     have access and should use it.




                                                           5/15/2012                                                                                       97
                                                   LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP   DISCIPLINE               LIB BRANCH      SEX   COMMENT




                                                            I hesitated to take this survey becuase, never having step foot in the library, I don't have any
                                                            experience to evaluate. That said, perhaps it's helpful to know that even as a book lover and
                                                            enducation enthusiast, I don't EVER use our library as a resource because ... I don't really
                                                            associate that it's available for use. It's not widely advertised that it's open for use to staff. I
                                                            would love more information about library resources. Does this library offer tours & explanation
Staff        Performing & Fine Arts                   F     of services?




                                                                      5/15/2012                                                                                    98
                                              LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP DISCIPLINE            LIB BRANCH     SEX COMMENT
                                                    As a library staff, I felt that I don't know what other services the library as a whole offers other
Library Staff   Science / Math   Central        F   than services offered by my own area.

                                                    Physical space in the Central Library is in dire need of renovation. There are spaces with
                                                    potential (6th floor, Payne Room, for example), but the space is not being used to its greatest
Library Staff   Other            Central        F   potential.


                                                    I really think that the central library is not aesthetically pleasing. when my tall husband visits he
                                                    is worried about head clearance, especially on the stairs. the wood paneling in the side rooms
                                                    are beautiful and those rooms are spacious. I think the rest of the library needs to look and feel
Library Staff   Other            Central        F   like that. I really like the Divinity and Biomedical libraries as well as Management.

                                                    Rooms in the GLB are about as comfortable (in terms of controllable temperatures) as
Library Staff   Humanities       Central        M   working/studying in a yurt.

                                                    I have always had the utmost confidence in the library staff and its' electronic and print
                                                    resources when the time came to find what I needed for use at work or in personal interests.
                                                    The level of knowledge and courtesy I have had extended to me has been examplary and easy
Library Staff   Other            Central        M   to understand and access.


                                                    From my point of view the library should be more involved in scholarly publishing. Publishing is
                                                    of great concern to non-tenured and tenured faculty alike. Methods of publishing have
                                                    exploded and faculty are increasingly interested in and aware of non-traditional forms. An
                                                    example is publishing a digital collection to support their more traditional publishing. There is
                                                    also a significant interest on campus for open access of which the library could be a part. The
                                                    library also has Open Journal System but does not promote it. Enabling faculty to be creative
Library Staff   Other            Central        F   making their scholarship available would be an invaluable service for them.


                                                    In general, I think we are doing well, but we could be doing better in a lot of areas. I think that
                                                    we could look into kindles and other new technologies from which our users could benefit. And
Library Staff   Business         Central        F   I think we need to become a tad more proactive in meeting the needs of our users.

                                                    I would like for the GLB hours to be less varied. if I have forgotten to check for a weekend
                                                    schedule change, there are often other patrons who also are surprised and have to come back
Library Staff   Other            Central        F   later.

                                                    I have the perception (based on personal observation and on complaints from fellow staff
                                                    members) that Central Circ staff are somewhat less responsive to staff member's requests for
                                                    information and services - (failure to notify when a book is available, for example). Although,
                                                    that may be giving them the benefit of the doubt, that they are in fact more responsive to non-
Library Staff   Other            Central        F   staff patrons.




                                                                  5/15/2012                                                                                 99
                                                            LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP DISCIPLINE                          LIB BRANCH     SEX COMMENT



                                                                  I find the Central Library's holdings and rate of new acquisitions in current world literature to be
                                                                  quite lacking. If there is a new novel that is garnering comment, for example Roberto Bolano's
                                                                  recent novel 2666, I can be pretty sure the Vanderbilt library won't have it, at least not for a
                                                                  long while. This gives me the impression that the library is rather second-class. I also don't like
                                                                  where the new academic books are displayed right next to the Circulation desk. This is a high
                                                                  traffic area & it doesn't feel comfortable to browse these shelves with patrons brushing by &
                                                                  the library staff at the Circ desk (who don't seem to have much to do) watching.
                                                                  I am also a user of the Music Library & they don't seem to have these problems to the same
Library Staff   Humanities                     Central        F   degree. It's no secret that the Central Library is pretty old & user unfriendly.
                                                                  Probably the greatest need of this library system is a new facility for the main library. The
                                                                  library also needs increased university support for improving collections, digitizing collections,
                                                                  and training staff in new technologies. The low status/pay of librarians on the Vanderbilt
Library Staff   Other                          Central        F   campus is also a recruitment and retention issue.

                                                                  would like to see a more inviting and inspirational library. would like to see exhibits of art, book
Library Staff   Humanities                     Central        F   collections, etc.
                                                                  I have used the library for about 15 years and have always felt the library offered terrific
Library Staff   Other                          Central        M   service!


                                                                  From talking with patrons across campus, I've found that the library building itself is what
Library Staff   Other                          Central        F   discourages patrons from using the its services. The stacks are too confusing and intimidating.

                                                                  It would be wonderful if you could get in some updated books on digital photography and
                                                                  design. Also, I love a lot of the spaces to study; it would be nice if an artist area was provided
Library Staff   Other                          Central        F   with macs (adobe products) and desk space.
                                                                  I don't feel the Library is given ample opportunity to support instruction on campus as it could.
                                                                  A more active involvement in course support is desired so that the Library can be better
                                                                  prepared to help students. A more collaborative atmosphere with the faculty would be highly
Library Staff   Area Studies & Languages       Central        M   desirable and more opportunities for bibliographic instruction.

                                                                  We are sorely lacking in terms of classrooms and group study spaces. The facilities are old and
                                                                  blah and don't attract students for studying. Lighting in the stairwells needs to be improved
Library Staff   Social Sciences / Psychology   Central        M   greatly.


                                                                  It is glaringly apparent that the library has been left behind and neglected far too long, while the
                                                                  university devoted substantial resources toward developing other resources to justify and
                                                                  solidify its reputation as a top-tier research institution. Improved support for the library is
Library Staff   Social Sciences / Psychology   Central        M   critical, if the university wishes to move forward in pursuing this worthy goal.




                                                                                5/15/2012                                                                                100
                                          LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP DISCIPLINE        LIB BRANCH     SEX COMMENT

                                                The only issue with the library is the physical facility -- there's little opportunity or means to find
Library Staff   Other        Central        F   a "space" that is quiet and/or not crowded.




                                                I think there is a lot that can be done with the library system and in particular the Central
                                                Library. Things I would hope to see change at the Central Library:
                                                1) more study space for students including more group study rooms
                                                2) more inviting atmosphere ( the public lobby, reference room, and periodicals reading room
                                                look pretty nice but the rest of the building is uninviting,and sometimes a bit scary. When I
                                                compare this library to the library at my undergraduate institution it doesn't compare favorably
                                                at all. My undergraduate library was beautiful, inviting, full of natural light, and it had a variety
                                                of study spaces for students including 4-5 group study rooms.
                                                3) additional classroom space for library instruction (we have the electronic classroom (capacity
                                                16) in Divinity which is fabulous but there is a lot of competition for that one room and it would
                                                be wonderful to have a second classroom that can accomodate larger class sizes than 16.

                                                4) support for print collections. Everyone makes a big deal about online resources like e-books,
                                                but I work in a discipline where books still matter and are increasingly expensive.
                                                5) Library cafe. Cafes are a big trend in libraries right now, but as trends go I think it's a good
                                                one. I remember as a student being very annoyed at having to leave the library and my study
                                                spot just so I could grab some lunch. Central has some under utilized space right across from
Library Staff   Humanities   Central        F   the reference desk that would be perfect.


                                                Central Library is still the best place for me to work after 15+ years. I can research anything
                                                online without any problems. I can check books out without any problems also. I have
Library Staff   Other        Central        F   absolutely no complaints whatsoever.
                                                I think that we're doing an adequate job of providing students and faculty with the services and
                                                materials they need, within the constraints of our budget. We should strive to come up with
                                                innovative ways to fill in the gaps; as an example, the Payne room is underused, IMO -- maybe it
                                                could be reconfigured to provide more study/meeting space for students, perhaps with a coffee
                                                bar, for minimal expenditure. The point is, any new facility is going to going to be a LONG time
                                                coming, so we should try to come up with out-of-the-box ideas to use what we have, without
                                                spending a lot of money. Personally speaking, I have come to terms with diminished
                                                expectations, and would like to at least see the remaining years until my retirement approached
Library Staff   Other        Central        M   creatively and thriftily.


                                                I just wish the facility hours were consistent when school is not is session. It is hard to keep up
                                                with the hours a library is open. It does not take a lot of staff to keep a facility open. Also the
Library Staff   Humanities   Central        M   evening access card system has problems: noisy & let in the cold & work inconsistently.




                                                              5/15/2012                                                                                   101
                                                      LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP DISCIPLINE                    LIB BRANCH     SEX COMMENT


                                                            As a reference librarian, I believe we need to make sections of Central library a bit more inviting.
                                                            While I know wholescale renovation may not be possible there are opportunities for
                                                            improvement in the Payne Room, the 6th floor computer lab and the 4th floor reading areas.
                                                            We need more group study space . As a member of the collection development team, we need
                                                            more financial resources as new programs are added to the curriculum so we can continue to
Library Staff   Other                    Central        M   maintain our current collection while simultaneously adding new components.

                                                            I have heard from Professors of other University in Nashville, that Vanderbilt Library is the best
Library Staff   Other                    Central        F   and fastest in providing materials (books) to faculty and students.

Library Staff   Humanities               Central        M   I have a great time here at the library. I love this place!


                                                            I believe the building is outdated and is not very inviting to our students and other users.

Library Staff   Other                    Central        F   I believe the library strives to provide excellent customer service.



                                                            Central Library needs to be more inviting to our patrons. The structure of the building and
                                                            layout needs improvement. The lighting is awful in some areas and the heating/cooling system
Library Staff   Other                    Central        F   needs updating. With being an old structure it's problematic to try to modernize the interior.

Library Staff   Humanities               Central        F   I'd like to see the library sponsor more events for the campus.

                                                            I am anticipating interesting times with the current administration, both university and library.
                                                            Our Metropolitan Public Library sets an excellent example of offering a wide range of services
Library Staff   Other                    Central        F   and attracting users.

                                                            I do not find our web pages to be intuitive. It takes some searching to find what I need. I find the
Library Staff   Other                    Divinity       F   staff to be very helpful.

                                                            I think the library if a fairly good place to work, but not conducive to promotions to those that
Library Staff   Law                      Law            F   are not Librarians. There is no room for paraprofessionials.

                                                            If I am going to study on campus I do not study within the library that employs me because I do
Library Staff   Other                    Law            F   not feel welcomed there by the students.

Library Staff   Performing & Fine Arts   Law            F   The Law Library's staff has excellent service skills.

                                                            I think our library has made significant strides in preparing staff for public service. Instilling self
                                                            confidence in our front line staff has been a goal, continuing growth for all in service behaviors a
Library Staff   Business                 Management     F   priority



                                                                           5/15/2012                                                                                  102
                                                            LibQUAL+2009 COMMENTS FOR CENTRAL LIBRARY


USER GROUP DISCIPLINE               LIB BRANCH                SEX COMMENT

                                                                  If Discover Library is ever to take hold, there needs to be more training of staff on how to use it
                                                                  most effectively and efficiently. Relevancy and formatting is still a problem for searching music
Library Staff   Music               Music                     M   materials.

                                                                  In terms of question 33, I am extremely dissatisfied by the way that I am treated at the Central
                                                                  Library. I work at a divisional library, and whenever I ask to be let in to the staff lounge for a
                                                                  meeting, I am treated as a nuisance. I have observed this to be a general attitude towards the
Library Staff   Music               Music                     F   public at large, and this must change.


Library Staff   Other               Peabody                   M   I love the open space (across and even up) and the windows when I walk in the Peabody Library.

                                                                  I believe the library staff at Vanderbilt strive to provide excellent service to each patron. The
                                                                  users are appreciated and attention is paid to specific needs to aid patrons in research to
Library Staff   Other               Peabody                   F   enhance their academic experience.


                                                                  The Science Library being open 24 hours seems to be very popular and appreciated. The
Library Staff   Other               Science & Engineering     M   science library staff is very helpful.




                                                                  Just a couple of things really:
                                                                  Make certain that library users have opportunities for training in using electronic resources and
                                                                  feel comfortable in doing so perhaps with the aid of one on one tutorials to support this kind of
                                                                  learning. Make them feel welcome and support them in their electronic research.
                                                                  Make sure that library users are instructed about the huge number of print (books, journals,
                                                                  reference) materials we have available and that they are comfortable using these print
                                                                  materials and getting around the libraries and in browsing the stacks and learning about the
Library Staff   Divinity/Religion   Special Collections       F   pleasures of serendipitous finds for their knowledge and possible enlightenment.


                                                                  It takes a long time to implement, but I really look forward to a complete digital representation
                                                                  of library collections in an eassily searchable format. I often search Google for items on the
Library Staff   Other               Special Collections       M   library Web site because the latter sometimes is not as intuitive or easy to use.




                                                                                5/15/2012                                                                               103
Comments about NOISE
Staff on 4th floor need to keep down the volume! It's impossible to get any work done down there.
The music library is invaded by children from the precollege program from about 3:00 - 7:00 p.m., making it difficult to find
space and quiet, and it is closed all day Saturday.
My two complaints are that the Acorn web-based search tool is not always very helpful and noise in the study areas. Perhaps
there could be certain areas in which cell phone ringers must be off and conversations must be kept to a minimum, and
other areas which are more relaxed, but ear plugs are a poor substitute for silence.
The only issue with the library is the physical facility -- there's little opportunity or means to find a "space" that is quiet
and/or not crowded.
The public computer area in the Divinity library is much too loud for users who want to do research or study using
computers. Individuals from the wider Nashville community are contributing to this distruption, as well as students and staff
themselves.
Library
Cental

Music


Science & Engineering

Central


Divinity

								
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