Agency Brand Positioning

							BUILD YOUR FUTURE WITH US
       Tausha Martinson
Business Development Manager
  tmartinson@marktravel.com
         414.934.1731


        Pam Misheck
      Account Services
  pmisheck@marktravel.com
    972.258.0709 option 5
     • Most tools, resources, & support
       • 35+ year commitment to TAs
              • Core Values
                 • People
    • End to End Customer Experience

How can we help grow your business with us?

       BUILD YOUR FUTURE WITH US
                         Company History
•   Founded in 1974 and built on TA support for 35+ years
•   Flagship brand of The Mark Travel Corporation (TMTC)
•   One of America’s largest travel wholesale companies
•   Last remaining independently-owned major tour operator in the U.S.
•   Storied History of Accomplishments:
      • “Tour Wholesaler of the Year”
      • “Keys to the City”
      • “Mexico Tour Operator of Excellence”




                       BUILD YOUR FUTURE WITH US
              Company History
     Charter/Value, Scheduled Air, Hotel Only, & Air Only vacations
      U.S. Cities, Hawaii, Ski, Mexico, Caribbean, Europe & more!
      No other operator offers a product line as extensive as ours!
20+ Air Carriers         900+ Destinations           26,000+ Hotels

           Unique Charter / Value Flight Program
     Top commissions and flexible deposits (only $200 down)
            Great flight schedules and air only option
         Complete Coverage Travel Protection, and more!

         EXCLUSIVE United Airlines Value Flight Program
   Nonstop service from ORD, DEN, IAD to Mexico and Caribbean
      Connecting service from over 100 gateways nationwide

           BUILD YOUR FUTURE WITH US
 Our Core Values:
    Integrity
 Customer Focus
   Innovation
   Profitability
  Relationships


BUILD YOUR FUTURE WITH US
                   Integrity
• FJV puts needs of the customer first
• USTOA bonded - $1 Million Consumer
  Protection Plan
• ASTA’s Tour Operator Program (TOP)
• Millions of dollars to protect customers & TAs
• Highest expectations of suppliers
• Independently owned w/ clear customer focus

            BUILD YOUR FUTURE WITH US
            Customer Focus
• Customer Satisfaction Rating is 99%
• End-to-End Vacation Experience
• People Focus and Support:
  – 300+ Customer Care team members
  – 500 Club service desk – industry’s #1
    excellence
  – 1000+ in-destination reps– BEST - Lomas,
    Epic, etc

           BUILD YOUR FUTURE WITH US
                       Innovation
• Cutting edge leader for innovation
• Setting the bar for new technology and tools
• Legacy of Innovation:
  – www.VAXVacationAccess.com - Award-Winning Site
  – #1 Online Affiliate Marketing Program – GoFunjet – 2003 to present
  – 1st Ever Virtual FAMS (Riv Maya / Cancun / Cozumel) – 2005-2006
  – 1st Ever Virtual Product Launch / Trade Show – 2007
  – Industry-leading www.FunjetAgentAdvantage.com site - 24/7
    Sales/Marketing Resource – 2008 (new & improved version 2/4/09)
  – E-Brochures and Easy E-mailer – Fall 2008




                BUILD YOUR FUTURE WITH US
                       Profitability
Our Compensation Package
  –   Base commission and override opportunities
  –   Fun For Life rewards program
  –   500 Club agency benefits
  –   Customer Care resource
  –   Marketing support
  –   FREE tools / training and more.

• Engaged Agent Advantage
  – 500 Club program and Fun for Life rewards programs
  – Competitive Commissions
  – Set Your Commission or Bonus Commission Certificates


                BUILD YOUR FUTURE WITH US
                   Profitability

• Leading-Edge Marketing Tools – FREE and
  Turn-Key
    •   Weekly Funjet Agent Connection emails
    •   Weekly Nationwide Pricing Grids
    •   Pass-along e-postcards
    •   Resort 360 Multi-Media Tours
    •   Customer Retention

              BUILD YOUR FUTURE WITH US
                          Profitability
• Agency Support and Training
   –   Incomparable Tiered Sales Representation
   –   FREE www.VAXVacationAccess.com Training
   –   FREE www.FunjetAgentAdvantage.com Training
   –   FREE E-Brochure and Easy E-mailer Training
   –   FREE Online Marketing Webinars – how to get started online!
   –   Affordable FAM trip options for engaged agents

• www.VAXVacationAccess.com
   – Merchandising and compensation tools to increase your profitability
   – Tools include Up-sell features, Savings messages, Multiple room
     bookings, Multi-stop technology, and more!
   – Set Your Commission flexibly on each individual booking



                   BUILD YOUR FUTURE WITH US
                        Relationships
• Team Member accessibility and engagement is unparalleled.
• Supplier relationships and our corporate volume
     – Immense buying power, preferential rate structure, exclusive added
       values
     – Customer “no-walk” guarantee.
•   Air Carriers from American Airlines to United Airlines
•   Hotel Brands from Iberostar to Riu
•   Pegasus Hotels to create additional selling opportunities
•   Government and Convention & Visitor Bureau support
•   American Express Card is the official credit card of FJV
     – 1 of only 2 operators in U.S.
     – Clients receive exclusive offers, incentives and rewards




                    BUILD YOUR FUTURE WITH US
                     Competition

• FJV respects our competition and what they offer
• Each company is unique and has different selling points
• FJV believes that our collective offering brings travel
  agents the best opportunity for success




              BUILD YOUR FUTURE WITH US
                        500 Club
                   Contact Information
•   500 Club Customer Care – Reservations Department   800-764-4643

•   500 Club Customer Service Support Desk             866-265-8222
    Juan Avalos – Option #6

•   Email Address: 500club@marktravel.com
BUILD YOUR FUTURE WITH US