2009 SciTech Question Survey Spring

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					                                                            3. If this was a referral from another
                                                                 service desk, use one of the
                             1. Day of       2. Question   following codes to specify - SCITECH,
Nr     Date       Time      the week:         received:             BHSS, Torg, Circ, Other:
  1   2/7/2009   12:30:14   Saturday     In person
  2   2/7/2009   13:12:33   Saturday     In person
  3   2/7/2009   13:25:31   Saturday     In person
  4   2/7/2009   13:50:52   Saturday     In person
  5   2/7/2009   14:25:20   Saturday     In person
  6   2/7/2009   14:52:12   Saturday     Via telephone
  7   2/7/2009   16:38:42   Saturday     In person
  8   2/7/2009   17:02:21   Saturday     In person
  9   2/8/2009   12:49:25   Sunday       In person
 10   2/8/2009   12:55:01   Sunday       In person
 11   2/8/2009   13:02:22   Sunday       In person
 12   2/8/2009   13:45:01   Sunday       In person
 13   2/8/2009   14:41:56   Sunday       In person
 14   2/8/2009   14:42:35   Sunday       In person
 15   2/8/2009   15:58:09   Sunday       In person
 16   2/8/2009   17:27:24   Sunday       In person
 17   2/8/2009   17:28:31   Sunday       In person
 18   2/8/2009   18:14:47   Sunday       In person
 19   2/8/2009   18:22:20   Sunday       In person
 20   2/8/2009   19:02:11   Sunday       In person
 21   2/8/2009   19:55:34   Sunday       In person
 22   2/9/2009    9:04:10   Monday       Via telephone
 23   2/9/2009    9:22:01   Monday       In person
 24   2/9/2009   10:12:42   Monday       In person
 25   2/9/2009   11:05:29   Monday       In person
 26   2/9/2009   11:27:04   Monday       In person
 27   2/9/2009   11:33:21   Monday       In person
 28   2/9/2009   11:56:09   Monday       In person
 29   2/9/2009   13:17:51   Monday       In person
 30   2/9/2009   13:29:09   Monday       In person
 31   2/9/2009   14:11:18   Monday       In person
 32   2/9/2009   14:15:10   Monday       In person
 33   2/9/2009   14:15:33   Monday       In person
 34   2/9/2009   14:32:06   Monday       In person
 35   2/9/2009   15:02:40   Monday       In person
 36   2/9/2009   15:44:00   Monday       In person
 37   2/9/2009   15:57:29   Monday       In person
 38   2/9/2009   15:57:57   Monday       In person
 39   2/9/2009   16:11:39   Monday       In person
 40   2/9/2009   17:19:31   Monday       In person
 41   2/9/2009   17:45:01   Monday       Via telephone
 42   2/9/2009   18:36:57   Monday       In person
 43   2/9/2009   18:51:12   Monday       In person
44    2/9/2009   18:51:24   Monday In person
45    2/9/2009   18:53:07   Monday In person
46    2/9/2009   19:48:09   Monday In person
47    2/9/2009   19:49:58   Monday Via telephone
48    2/9/2009   19:52:32   Monday In person
49    2/9/2009   20:14:21   Monday In person
50    2/9/2009   20:29:26   Monday In person
51   2/10/2009   10:35:47   Tuesday In person
52   2/10/2009   10:36:06   Tuesday In person
53   2/10/2009   11:03:26   Tuesday Via telephone
54   2/10/2009   12:07:49   Tuesday In person
55   2/10/2009   12:08:24   Tuesday In person
56   2/10/2009   12:15:08   Tuesday In person
57   2/10/2009   12:23:21   Tuesday In person
58   2/10/2009   12:44:23   Tuesday In person
59   2/10/2009   12:55:53   Tuesday In person
60   2/10/2009   13:31:04   Tuesday In person
61   2/10/2009   13:33:45   Tuesday In person
62   2/10/2009   13:33:57   Tuesday In person
63   2/10/2009   14:33:40   Tuesday In person
64   2/10/2009   14:34:26   Tuesday In person
65   2/10/2009   15:40:24   Tuesday In person
66   2/10/2009   15:40:45   Tuesday In person
67   2/10/2009   16:04:37   Tuesday In person
68   2/10/2009   16:05:24   Tuesday In person
69   2/10/2009   17:38:23   Tuesday In person
70   2/10/2009   19:30:31   Tuesday In person
71   2/10/2009   19:41:25   Tuesday In person
72   2/10/2009   19:57:03   Tuesday In person
73   2/10/2009   20:03:49   Tuesday In person
74   2/10/2009   20:40:33   Tuesday In person
75   2/10/2009   21:18:16   Tuesday In person
76   2/10/2009   21:53:22   Tuesday In person
77   2/10/2009   22:16:55   Tuesday In person
78   2/11/2009    9:05:51           In
                            Wednesday person
79   2/11/2009    9:42:56           In
                            Wednesday person
80   2/11/2009   10:00:26           In
                            Wednesday person
81   2/11/2009   10:14:00           In
                            Wednesday person
82   2/11/2009   10:15:20           In
                            Wednesday person
83   2/11/2009   11:50:15           In
                            Wednesday person
84   2/11/2009   11:50:34           In
                            Wednesday person
85   2/11/2009   12:30:30           In
                            Wednesday person
86   2/11/2009   13:14:26           In
                            Wednesday person
87   2/11/2009   13:23:23           In
                            Wednesday person
88   2/11/2009   13:24:09           In
                            Wednesday person
89   2/11/2009   14:07:13           In
                            Wednesday person
90   2/11/2009   14:14:23           In
                            Wednesday person
 91   2/11/2009   14:21:23            In
                             Wednesday person
 92   2/11/2009   14:21:40            In
                             Wednesday person
 93   2/11/2009   14:28:42            In
                             Wednesday person
 94   2/11/2009   14:29:59            In
                             Wednesday person
 95   2/11/2009   14:34:42            In
                             Wednesday person
 96   2/11/2009   14:43:02            In
                             Wednesday person
 97   2/11/2009   15:03:32            In
                             Wednesday person
 98   2/11/2009   15:30:37            In
                             Wednesday person
 99   2/11/2009   15:35:28            In
                             Wednesday person
100   2/11/2009   16:37:00            In
                             Wednesday person
101   2/11/2009   16:37:26            In
                             Wednesday person
102   2/11/2009   16:42:06            In
                             Wednesday person
103   2/11/2009   16:42:19            In
                             Wednesday person
104   2/11/2009   18:38:08            In
                             Wednesday person
105   2/11/2009   18:38:25            In
                             Wednesday person
106   2/11/2009   19:16:49            In
                             Wednesday person
107   2/11/2009   19:17:19            In
                             Wednesday person
108   2/11/2009   20:07:11            In
                             Wednesday person
109   2/11/2009   20:30:25            In
                             Wednesday person
110   2/11/2009   20:44:59            In
                             Wednesday person
111   2/12/2009    9:50:11   Thursday In person
112   2/12/2009    9:50:37   Thursday In person
113   2/12/2009   10:03:39   Thursday In person
114   2/12/2009   10:28:49   Thursday Via telephone
115   2/12/2009   10:54:41   Thursday In person
116   2/12/2009   11:08:35   Thursday Via telephone
117   2/12/2009   12:17:02   Thursday In person
118   2/12/2009   12:33:29   Thursday In person
119   2/12/2009   13:54:52   Thursday In person
120   2/12/2009   13:56:14   Thursday In person
121   2/12/2009   14:43:50   Thursday Via telephone
122   2/12/2009   15:02:55   Thursday In person
123   2/12/2009   15:03:38   Thursday In person
124   2/12/2009   15:04:09   Thursday In person
125   2/12/2009   15:38:16   Thursday In person
126   2/12/2009   15:48:35   Thursday In person
127   2/12/2009   15:57:55   Thursday In person
128   2/12/2009   15:59:17   Thursday In person
129   2/12/2009   16:00:52   Thursday In person
130   2/12/2009   16:15:38   Thursday In person
131   2/12/2009   16:17:12   Thursday In person
132   2/12/2009   16:17:31   Thursday In person
133   2/12/2009   17:21:01   Thursday In person
134   2/12/2009   17:21:26   Thursday In person
135   2/12/2009   17:31:16   Thursday In person
136   2/12/2009   17:31:37   Thursday In person
137   2/12/2009   17:47:44   Thursday
138   2/12/2009   17:48:14   Thursday   In person
139   2/12/2009   18:44:40   Thursday   In person
140   2/13/2009    9:44:32   Friday     In person
141   2/13/2009   10:26:19   Friday     In person
142   2/13/2009   10:40:44   Friday     In person
143   2/13/2009   10:52:48   Friday     In person
144   2/13/2009   11:20:37   Friday     In person
145   2/13/2009   11:22:42   Friday     In person
146   2/13/2009   11:24:02   Friday     In person
147   2/13/2009   11:36:54   Friday     In person
148   2/13/2009   11:52:02   Friday     In person
149   2/13/2009   13:14:28   Friday     In person
150   2/13/2009   13:15:04   Friday     In person
151   2/13/2009   13:24:59   Friday     In person
152   2/13/2009   14:48:42   Friday     In person
153   2/13/2009   14:56:28   Friday     Via telephone
154   2/13/2009   15:29:11   Friday     In person
155   2/13/2009   15:45:14   Friday     In person
156   2/13/2009   16:17:01   Friday     In person
157   2/13/2009   16:33:10   Friday     In person
158   2/13/2009   16:48:45   Friday     In person
159   2/14/2009   12:27:56   Saturday   Via telephone
160   2/14/2009   13:02:46   Saturday   In person
161   2/14/2009   13:58:50   Saturday   In person
162   2/14/2009   14:39:20   Saturday   In person
163   2/14/2009   15:38:12   Saturday   In person
164   2/14/2009   16:13:24   Saturday   In person
165   2/14/2009   17:08:53   Saturday   In person
166   2/15/2009   13:33:05   Sunday     In person
167   2/15/2009   13:34:22   Sunday     In person
168   2/15/2009   13:51:19   Sunday     In person
169   2/15/2009   14:07:33   Sunday     In person
170   2/15/2009   14:07:54   Sunday     In person
171   2/15/2009   14:08:21   Sunday     In person
172   2/15/2009   14:22:11   Sunday     In person
173   2/15/2009   14:27:46   Sunday     In person
174   2/15/2009   14:55:06   Sunday     In person
175   2/15/2009   14:55:40   Sunday     In person
176   2/15/2009   15:01:47   Sunday     In person
177   2/15/2009   15:02:21   Sunday     In person
178   2/15/2009   15:16:55   Sunday     In person
179   2/15/2009   15:17:31   Sunday     In person
180   2/15/2009   15:35:18   Sunday     In person
181   2/15/2009   15:35:44   Sunday     In person
182   2/15/2009   16:41:23   Sunday     In person
183   2/15/2009   16:41:42   Sunday     In person
184   2/15/2009   17:05:31   Sunday     In person
185   2/15/2009   17:06:00   Sunday   In person
186   2/15/2009   17:38:35   Sunday   In person
187   2/15/2009   17:38:52   Sunday   In person
188   2/15/2009   18:06:44   Sunday   In person
189   2/15/2009   18:09:37   Sunday   In person
190   2/15/2009   18:17:25   Sunday   In person
191   2/15/2009   18:17:40   Sunday   In person
192   2/15/2009   18:37:14   Sunday   In person
193   2/15/2009   19:02:24   Sunday   In person
194   2/15/2009   19:23:53   Sunday   In person
195   2/15/2009   21:24:39   Sunday   In person
196   2/16/2009    9:34:42   Monday   In person
197   2/16/2009    9:58:43   Monday   In person
198   2/16/2009   10:21:12   Monday   In person
199   2/16/2009   10:22:33   Monday   In person
200   2/16/2009   10:23:44   Monday   In person
201   2/16/2009   10:44:28   Monday   In person
202   2/16/2009   10:44:55   Monday   In person
203   2/16/2009   11:34:59   Monday   In person
204   2/16/2009   11:58:43   Monday   In person
205   2/16/2009   12:10:56   Monday   In person
206   2/16/2009   12:14:21   Monday   In person
207   2/16/2009   13:26:40   Monday   In person
208   2/16/2009   13:56:55   Monday   In person
209   2/16/2009   14:05:52   Monday   In person
210   2/16/2009   14:22:12   Monday   In person
211   2/16/2009   14:58:26   Monday   In person
212   2/16/2009   14:59:14   Monday   In person
213   2/16/2009   15:01:02   Monday   In person
214   2/16/2009   15:02:02   Monday   In person
215   2/16/2009   15:03:00   Monday   In person
216   2/16/2009   15:13:33   Monday   In person
217   2/16/2009   15:18:48   Monday   In person
218   2/16/2009   15:24:11   Monday   In person
219   2/16/2009   15:25:10   Monday   In person
220   2/16/2009   15:25:30   Monday   In person
221   2/16/2009   16:09:30   Monday   In person
222   2/16/2009   16:29:32   Monday   In person
223   2/16/2009   16:56:13   Monday   In person
224   2/16/2009   16:56:53   Monday   In person
225   2/16/2009   17:27:10   Monday   In person
226   2/16/2009   17:27:38   Monday   In person
227   2/16/2009   17:31:58   Monday   In person
228   2/16/2009   19:44:20   Monday   In person
229   2/16/2009   19:58:05   Monday   In person
230   2/16/2009   19:59:29   Monday   In person
231   2/16/2009   20:00:56   Monday   In person
232   2/16/2009   21:58:30   Monday In person
233   2/17/2009    9:22:59   Tuesday In person
234   2/17/2009   10:10:46   Tuesday In person
235   2/17/2009   10:36:56   Tuesday In person
236   2/17/2009   10:37:19   Tuesday In person
237   2/17/2009   10:49:43   Tuesday In person
238   2/17/2009   11:07:58   Tuesday In person
239   2/17/2009   11:23:17   Tuesday In person
240   2/17/2009   11:24:05   Tuesday In person
241   2/17/2009   11:41:19   Tuesday In person
242   2/17/2009   12:02:05   Tuesday In person
243   2/17/2009   12:24:22   Tuesday In person
244   2/17/2009   13:44:49   Tuesday In person
245   2/17/2009   13:53:09   Tuesday In person
246   2/17/2009   14:31:26   Tuesday In person
247   2/17/2009   14:32:16   Tuesday In person
248   2/17/2009   15:26:35   Tuesday In person
249   2/17/2009   15:27:29   Tuesday In person
250   2/17/2009   16:34:08   Tuesday In person
251   2/17/2009   16:44:50   Tuesday In person
252   2/17/2009   16:45:07   Tuesday In person
253   2/17/2009   16:54:48   Tuesday In person
254   2/17/2009   17:11:01   Tuesday In person
255   2/17/2009   17:43:10   Tuesday In person
256   2/17/2009   19:23:21   Tuesday In person
257   2/17/2009   19:39:40   Tuesday In person
258   2/17/2009   20:18:32   Tuesday In person
259   2/17/2009   21:17:29   Tuesday In person
260   2/17/2009   23:42:35   Tuesday In person
261   2/17/2009   23:43:03   Tuesday In person
262   2/17/2009   23:45:36   Tuesday In person
263   2/18/2009   11:16:17           In
                             Wednesday person
264   2/18/2009   11:37:45           Via
                             Wednesday telephone
265   2/18/2009   11:42:31           In
                             Wednesday person
266   2/18/2009   12:09:47           In
                             Wednesday person
267   2/18/2009   12:26:46           In
                             Wednesday person
268   2/18/2009   12:48:32           Via
                             Wednesday telephone
269   2/18/2009   13:17:24           In
                             Wednesday person
270   2/18/2009   13:24:30           In
                             Wednesday person
271   2/18/2009   13:43:03           In
                             Wednesday person
272   2/18/2009   14:14:47           In
                             Wednesday person
273   2/18/2009   14:43:48           In
                             Wednesday person
274   2/18/2009   14:44:40           In
                             Wednesday person
275   2/18/2009   16:23:20           In
                             Wednesday person
276   2/18/2009   16:24:02           In
                             Wednesday person
277   2/18/2009   16:24:25           In
                             Wednesday person
278   2/18/2009   19:00:56           In
                             Wednesday person
279   2/18/2009   19:02:33            In
                             Wednesday person
280   2/18/2009   19:28:41            In
                             Wednesday person
281   2/18/2009   19:28:55            In
                             Wednesday person
282   2/18/2009   21:44:15            In
                             Wednesday person
283   2/19/2009   10:05:00   Thursday In person
284   2/19/2009   10:11:56   Thursday In person
285   2/19/2009   10:15:28   Thursday In person
286   2/19/2009   10:35:56   Thursday In person
287   2/19/2009   10:45:03   Thursday In person
288   2/19/2009   10:45:51   Thursday In person
289   2/19/2009   10:53:13   Thursday In person
290   2/19/2009   11:15:56   Thursday In person
291   2/19/2009   11:18:09   Thursday Via telephone
292   2/19/2009   11:20:57   Thursday Via telephone
293   2/19/2009   11:40:14   Thursday In person
294   2/19/2009   11:50:17   Thursday In person
295   2/19/2009   11:55:21   Thursday In person
296   2/19/2009   12:42:25   Thursday In person
297   2/19/2009   12:42:43   Thursday In person
298   2/19/2009   12:44:01   Thursday In person
299   2/19/2009   13:27:49   Thursday In person
300   2/19/2009   13:40:15   Thursday In person
301   2/19/2009   13:41:24   Thursday Via telephone
302   2/19/2009   13:43:49   Thursday In person
303   2/19/2009   14:00:44   Thursday In person
304   2/19/2009   14:19:31   Thursday In person
305   2/19/2009   14:20:11   Thursday Via telephone
306   2/19/2009   15:57:01   Thursday In person
307   2/19/2009   15:57:47   Thursday In person
308   2/19/2009   16:26:58   Thursday In person
309   2/19/2009   16:30:26   Thursday In person
310   2/19/2009   16:55:18   Thursday In person
311   2/19/2009   16:56:06   Thursday In person
312   2/19/2009   16:58:37   Thursday In person
313   2/19/2009   17:00:25   Thursday In person
314   2/19/2009   19:29:11   Thursday In person
315   2/19/2009   21:59:54   Thursday In person
316   2/19/2009   23:00:37   Thursday In person
317   2/19/2009   23:43:21   Thursday In person
318   2/20/2009    9:07:14   Friday   In person
319   2/20/2009   10:44:01   Friday   Via telephone
320   2/20/2009   10:58:22   Friday   In person
321   2/20/2009   11:45:49   Friday   In person
322   2/20/2009   12:19:44   Friday   In person
323   2/20/2009   12:29:02   Friday   In person
324   2/20/2009   12:33:49   Friday   In person
325   2/20/2009   12:44:34   Friday   In person
326   2/20/2009   13:18:54   Friday     In person
327   2/20/2009   14:35:02   Friday     In person
328   2/20/2009   14:43:53   Friday     In person
329   2/20/2009   14:56:48   Friday     In person
330   2/20/2009   15:14:38   Friday     In person
331   2/20/2009   17:16:38   Friday     In person
332   2/20/2009   17:19:25   Friday     In person
333   2/20/2009   17:19:46   Friday     In person
334   2/20/2009   18:10:46   Friday     In person
335   2/20/2009   18:12:05   Friday     In person
336   2/21/2009   13:02:39   Saturday   In person
337   2/22/2009   12:08:46   Sunday     In person
338   2/22/2009   12:30:28   Sunday     In person
339   2/22/2009   12:46:05   Sunday     In person
340   2/22/2009   12:51:04   Sunday     In person
341   2/22/2009   13:03:23   Sunday     In person
342   2/22/2009   13:13:33   Sunday     In person
343   2/22/2009   14:49:35   Sunday     Via telephone
344   2/22/2009   15:03:35   Sunday     In person
345   2/22/2009   15:42:06   Sunday     In person
346   2/22/2009   17:13:22   Sunday     In person
347   2/22/2009   18:06:00   Sunday     In person
348   2/22/2009   18:25:59   Sunday     In person
349   2/22/2009   22:12:04   Sunday     In person
350   2/23/2009    9:23:11   Monday     In person
351   2/23/2009    9:25:19   Monday     In person
352   2/23/2009    9:25:58   Monday     In person
353   2/23/2009    9:49:37   Monday     In person
354   2/23/2009   10:28:43   Monday     Via telephone
355   2/23/2009   11:24:27   Monday     In person
356   2/23/2009   11:41:34   Monday     In person
357   2/23/2009   11:59:21   Monday     In person
358   2/23/2009   12:19:41   Monday     In person
359   2/23/2009   12:47:26   Monday     In person
360   2/23/2009   13:49:43   Monday     In person
361   2/23/2009   14:10:14   Monday     In person
362   2/23/2009   14:15:54   Monday     In person
363   2/23/2009   14:19:23   Monday     In person
364   2/23/2009   15:05:13   Monday     In person
365   2/23/2009   15:05:31   Monday     In person
366   2/23/2009   15:05:52   Monday     In person
367   2/23/2009   15:54:52   Monday     In person
368   2/23/2009   16:11:29   Monday     In person
369   2/23/2009   17:29:45   Monday     In person
370   2/23/2009   17:59:07   Monday     In person
371   2/23/2009   19:04:49   Monday     In person
372   2/23/2009   19:05:22   Monday     In person
373   2/23/2009   19:06:54   Monday    In person
374   2/23/2009   19:08:08   Monday    In person
375   2/23/2009   19:08:39   Monday    In person
376   2/23/2009   20:17:46   Monday    In person
377   2/23/2009   20:28:23   Monday    In person
378   2/23/2009   21:16:39   Monday    In person
379   2/24/2009    9:47:58   Tuesday   In person
380   2/24/2009   10:36:15   Tuesday   In person
381   2/24/2009   10:46:53   Tuesday   In person
382   2/24/2009   11:34:15   Tuesday   In person
383   2/24/2009   11:35:15   Tuesday   In person
384   2/24/2009   11:42:08   Tuesday   In person
385   2/24/2009   11:42:33   Tuesday   In person
386   2/24/2009   12:04:05   Tuesday   In person
387   2/24/2009   12:14:54   Tuesday   In person
388   2/24/2009   12:36:05   Tuesday   In person
389   2/24/2009   12:46:37   Tuesday   In person
390   2/24/2009   13:00:21   Tuesday   In person
391   2/24/2009   13:20:00   Tuesday   In person
392   2/24/2009   13:24:37   Tuesday   In person
393   2/24/2009   13:26:09   Tuesday   In person
394   2/24/2009   13:26:24   Tuesday   In person
395   2/24/2009   13:30:37   Tuesday   In person
396   2/24/2009   13:35:39   Tuesday   In person
397   2/24/2009   13:41:06   Tuesday   In person
398   2/24/2009   13:42:00   Tuesday   In person
399   2/24/2009   13:45:28   Tuesday   In person
400   2/24/2009   13:45:46   Tuesday   In person
401   2/24/2009   14:12:07   Monday    In person
402   2/24/2009   14:13:05   Tuesday   In person
403   2/24/2009   14:15:50   Tuesday   In person
404   2/24/2009   15:07:11   Tuesday   In person
405   2/24/2009   15:09:12   Tuesday   In person
406   2/24/2009   15:31:24   Tuesday   In person
407   2/24/2009   15:46:36   Tuesday   In person
408   2/24/2009   15:53:33   Tuesday   In person
409   2/24/2009   15:59:36   Tuesday   In person
410   2/24/2009   16:06:47   Tuesday   In person
411   2/24/2009   16:17:01   Tuesday   In person
412   2/24/2009   16:19:18   Tuesday   In person
413   2/24/2009   16:19:42   Tuesday   In person
414   2/24/2009   17:32:30   Tuesday   In person
415   2/24/2009   17:33:31   Tuesday   In person
416   2/24/2009   19:30:14   Tuesday   In person
417   2/24/2009   19:38:13   Tuesday   In person
418   2/24/2009   20:52:12   Tuesday   In person
419   2/24/2009   20:52:40   Tuesday   In person
420   2/24/2009   21:08:02   Tuesday In person
421   2/24/2009   21:38:06   Tuesday In person
422   2/24/2009   23:37:29   Tuesday In person
423   2/24/2009   23:47:52   Tuesday In person
424   2/25/2009    9:14:32            Via
                             Wednesday telephone
425   2/25/2009    9:15:07            In
                             Wednesday person
426   2/25/2009   10:12:25            In
                             Wednesday person
427   2/25/2009   10:12:52            In
                             Wednesday person
428   2/25/2009   10:19:05            In
                             Wednesday person
429   2/25/2009   10:24:02            In
                             Wednesday person
430   2/25/2009   10:26:52            In
                             Wednesday person
431   2/25/2009   11:05:32            In
                             Wednesday person
432   2/25/2009   11:06:31            In
                             Wednesday person
433   2/25/2009   11:09:23            In
                             Wednesday person
434   2/25/2009   11:50:55            In
                             Wednesday person
435   2/25/2009   13:27:16            In
                             Wednesday person
436   2/25/2009   15:13:53            In
                             Wednesday person
437   2/25/2009   15:14:04            In
                             Wednesday person
438   2/25/2009   15:16:13            In
                             Wednesday person
439   2/25/2009   15:16:47            In
                             Wednesday person
440   2/25/2009   15:17:09            In
                             Wednesday person
441   2/25/2009   15:28:51            In
                             Wednesday person
442   2/25/2009   17:37:42            In
                             Wednesday person
443   2/25/2009   17:37:56            In
                             Wednesday person
444   2/25/2009   17:38:09            In
                             Wednesday person
445   2/25/2009   17:47:57            In
                             Wednesday person
446   2/25/2009   19:27:30            In
                             Wednesday person
447   2/25/2009   19:32:08            In
                             Wednesday person
448   2/25/2009   19:32:23            In
                             Wednesday person
449   2/25/2009   19:39:28            In
                             Wednesday person
450   2/25/2009   20:21:13            In
                             Wednesday person
451   2/25/2009   20:32:18            In
                             Wednesday person
452   2/25/2009   21:10:41            In
                             Wednesday person
453   2/25/2009   21:50:11            In
                             Wednesday person
454   2/25/2009   21:51:01            In
                             Wednesday person
455   2/25/2009   21:55:17            In
                             Wednesday person
456   2/25/2009   22:00:51            In
                             Wednesday person
457   2/25/2009   22:01:03            In
                             Wednesday person
458   2/26/2009    9:47:11   Thursday In person
459   2/26/2009   10:56:23   Thursday In person
460   2/26/2009   10:56:43   Thursday In person
461   2/26/2009   10:57:14   Thursday In person
462   2/26/2009   10:57:38   Thursday In person
463   2/26/2009   12:17:36   Thursday In person
464   2/26/2009   12:41:17   Thursday In person
465   2/26/2009   13:05:29   Thursday In person
466   2/26/2009   14:21:12   Thursday In person
467   2/26/2009   14:34:52   Thursday   In person
468   2/26/2009   14:57:52   Thursday   In person
469   2/26/2009   14:58:08   Thursday   In person
470   2/26/2009   16:21:27   Thursday   In person
471   2/26/2009   16:22:15   Thursday   In person
472   2/26/2009   16:22:48   Thursday   In person
473   2/26/2009   16:23:22   Thursday   In person
474   2/26/2009   16:46:44   Thursday   In person
475   2/26/2009   19:49:55   Thursday   In person
476   2/26/2009   19:50:12   Thursday   In person
477   2/27/2009    9:06:06   Friday     In person
478   2/27/2009    9:58:27   Friday     In person
479   2/27/2009   11:04:17   Friday     In person
480   2/27/2009   11:11:52   Friday     In person
481   2/27/2009   11:17:28   Friday     In person
482   2/27/2009   12:05:33   Friday     In person
483   2/27/2009   12:40:23   Friday     In person
484   2/27/2009   13:19:10   Friday     In person
485   2/27/2009   13:26:22   Friday     In person
486   2/27/2009   13:26:38   Friday     In person
487   2/27/2009   13:28:52   Friday     In person
488   2/27/2009   13:29:03   Friday     In person
489   2/27/2009   13:36:42   Friday     In person
490   2/27/2009   13:51:10   Friday     In person
491   2/27/2009   14:40:15   Friday     In person
492   2/27/2009   16:51:18   Friday     In person
493   2/27/2009   16:53:09   Friday     In person
494   2/27/2009   17:23:58   Friday     In person
495   2/27/2009   17:24:49   Friday     In person
496   2/28/2009   15:06:59   Saturday   In person
497   2/28/2009   15:10:04   Saturday   In person
498   2/28/2009   15:34:25   Saturday   In person
499   2/28/2009   15:35:38   Saturday   In person
500   2/28/2009   16:07:22   Saturday   In person
501   2/28/2009   18:03:22   Saturday   In person
502    3/1/2009   13:37:03   Sunday     In person
503    3/1/2009   13:44:11   Sunday     In person
504    3/1/2009   14:02:23   Sunday     In person
505    3/1/2009   14:36:32   Sunday     In person
506    3/1/2009   14:45:21   Sunday     In person
507    3/1/2009   15:01:52   Sunday     In person
508    3/1/2009   15:43:23   Sunday     Via telephone
509    3/1/2009   16:29:06   Sunday     In person
510    3/1/2009   17:20:17   Sunday     In person
511    3/1/2009   17:27:56   Sunday     In person
512    3/1/2009   18:33:33   Sunday     Via telephone
513    3/1/2009   20:08:19   Sunday     In person
514   3/1/2009   22:25:30   Sunday    In person
515   3/1/2009   22:25:46   Sunday    In person
516   3/2/2009   11:10:23   Monday    In person
517   3/2/2009   11:45:17   Monday    In person
518   3/2/2009   12:52:43   Monday    In person
519   3/2/2009   13:29:02   Monday    In person
520   3/2/2009   13:29:30   Monday    In person
521   3/2/2009   14:06:16   Monday    In person
522   3/2/2009   14:07:09   Monday    In person
523   3/2/2009   14:35:22   Monday    In person
524   3/2/2009   14:51:48   Monday    In person
525   3/2/2009   15:31:13   Monday    In person
526   3/2/2009   15:31:32   Monday    In person
527   3/2/2009   15:31:48   Monday    In person
528   3/2/2009   15:32:49   Monday    In person
529   3/2/2009   15:33:04   Monday    In person
530   3/2/2009   16:33:41   Monday    In person
531   3/2/2009   16:55:58   Monday    In person
532   3/2/2009   16:59:53   Monday    In person
533   3/2/2009   17:14:47   Monday    In person
534   3/2/2009   17:25:13   Monday    In person
535   3/2/2009   17:37:36   Monday    In person
536   3/2/2009   17:38:44   Monday    In person
537   3/2/2009   17:44:30   Monday    Via telephone
538   3/2/2009   17:56:06   Monday    In person
539   3/2/2009   18:40:05   Monday    In person
540   3/2/2009   19:25:28   Monday    In person
541   3/2/2009   19:38:29   Monday    In person
542   3/2/2009   20:26:35   Monday    In person
543   3/2/2009   20:37:05   Monday    In person
544   3/2/2009   20:49:08   Monday    In person
545   3/2/2009   23:26:03   Monday    In person
546   3/3/2009   10:43:05   Tuesday   In person
547   3/3/2009   10:44:28   Tuesday   In person
548   3/3/2009   10:58:17   Tuesday   In person
549   3/3/2009   11:17:39   Tuesday   In person
550   3/3/2009   11:23:12   Tuesday   In person
551   3/3/2009   11:26:23   Tuesday   In person
552   3/3/2009   12:33:26   Tuesday   In person
553   3/3/2009   12:37:57   Tuesday   In person
554   3/3/2009   12:44:53   Tuesday   In person
555   3/3/2009   13:08:57   Tuesday   In person
556   3/3/2009   13:43:02   Tuesday   In person
557   3/3/2009   13:45:23   Tuesday   In person
558   3/3/2009   13:51:06   Tuesday   In person
559   3/3/2009   14:36:56   Tuesday   In person
560   3/3/2009   15:16:52   Tuesday   In person
561   3/3/2009   15:34:31   Tuesday In person
562   3/3/2009   16:09:50   Tuesday In person
563   3/3/2009   16:24:28   Tuesday In person
564   3/3/2009   16:25:09   Tuesday In person
565   3/3/2009   16:33:46   Tuesday Via telephone
566   3/3/2009   17:03:05   Tuesday In person
567   3/3/2009   17:03:17   Tuesday In person
568   3/3/2009   17:03:33   Tuesday In person
569   3/3/2009   17:28:09   Tuesday In person
570   3/3/2009   17:28:27   Tuesday In person
571   3/3/2009   17:29:24   Tuesday In person
572   3/3/2009   18:14:49   Tuesday In person
573   3/3/2009   18:44:57   Tuesday In person
574   3/3/2009   18:46:23   Tuesday In person
575   3/3/2009   18:54:13   Tuesday In person
576   3/3/2009   18:55:40   Tuesday In person
577   3/3/2009   19:03:03   Tuesday In person
578   3/3/2009   19:04:06   Tuesday Via telephone
579   3/3/2009   19:18:28   Tuesday In person
580   3/3/2009   19:27:13   Tuesday In person
581   3/3/2009   19:33:27   Tuesday In person
582   3/3/2009   19:44:00   Tuesday In person
583   3/3/2009   19:57:26   Tuesday In person
584   3/3/2009   20:39:01   Tuesday In person
585   3/3/2009   20:40:07   Tuesday In person
586   3/3/2009   20:41:44   Tuesday In person
587   3/3/2009   21:16:10   Tuesday In person
588   3/3/2009   22:32:44   Tuesday In person
589   3/4/2009    9:05:38           In
                            Wednesday person
590   3/4/2009    9:23:24           In
                            Wednesday person
591   3/4/2009    9:59:00           In
                            Wednesday person
592   3/4/2009   10:03:49           In
                            Wednesday person
593   3/4/2009   10:07:55           In
                            Wednesday person
594   3/4/2009   10:08:19           In
                            Wednesday person
595   3/4/2009   10:45:09           In
                            Wednesday person
596   3/4/2009   11:43:14           In
                            Wednesday person
597   3/4/2009   11:44:37           In
                            Wednesday person
598   3/4/2009   11:56:19           In
                            Wednesday person
599   3/4/2009   11:59:58           In
                            Wednesday person
600   3/4/2009   13:41:50           In
                            Wednesday person
601   3/4/2009   14:24:09           In
                            Wednesday person
602   3/4/2009   15:40:08           In
                            Wednesday person
603   3/4/2009   15:41:07           In
                            Wednesday person
604   3/4/2009   15:42:32           In
                            Wednesday person
605   3/4/2009   15:55:00           In
                            Wednesday person
606   3/4/2009   16:42:03           In
                            Wednesday person
607   3/4/2009   16:42:21           In
                            Wednesday person
608   3/4/2009   17:41:57            In
                            Wednesday person
609   3/4/2009   17:50:46            In
                            Wednesday person
610   3/4/2009   18:46:41            In
                            Wednesday person
611   3/4/2009   20:23:48            In
                            Wednesday person
612   3/4/2009   21:09:18            In
                            Wednesday person
613   3/5/2009    9:53:21   Thursday In person
614   3/5/2009   10:12:56   Thursday In person
615   3/5/2009   11:00:19   Thursday In person
616   3/5/2009   11:26:46   Thursday In person
617   3/5/2009   11:52:42   Thursday In person
618   3/5/2009   11:58:41   Thursday In person
619   3/5/2009   12:03:57   Thursday In person
620   3/5/2009   12:15:56   Thursday Via telephone
621   3/5/2009   13:04:06   Thursday In person
622   3/5/2009   13:09:39   Thursday In person
623   3/5/2009   13:17:33   Thursday In person
624   3/5/2009   13:19:55   Thursday In person
625   3/5/2009   13:28:34   Thursday In person
626   3/5/2009   13:33:31   Thursday In person
627   3/5/2009   13:42:19   Thursday In person
628   3/5/2009   13:54:28   Thursday In person
629   3/5/2009   14:10:13   Thursday Via telephone
630   3/5/2009   14:20:04   Thursday In person
631   3/5/2009   14:31:20   Thursday In person
632   3/5/2009   14:33:22   Thursday In person
633   3/5/2009   14:35:34   Thursday In person
634   3/5/2009   14:39:43   Thursday In person
635   3/5/2009   15:07:15   Thursday In person
636   3/5/2009   15:07:53   Thursday In person
637   3/5/2009   15:18:25   Thursday In person
638   3/5/2009   15:35:10   Thursday In person
639   3/5/2009   15:54:30   Thursday In person
640   3/5/2009   15:56:03   Thursday Via telephone
641   3/5/2009   16:11:22   Thursday In person
642   3/5/2009   16:12:36   Thursday In person
643   3/5/2009   16:15:51   Thursday In person
644   3/5/2009   16:19:54   Thursday In person
645   3/5/2009   16:23:10   Thursday In person
646   3/5/2009   16:28:32   Thursday In person
647   3/5/2009   17:47:42   Thursday In person
648   3/5/2009   18:17:14   Thursday In person
649   3/5/2009   18:46:08   Thursday In person
650   3/5/2009   19:35:13   Thursday In person
651   3/5/2009   20:41:25   Thursday In person
652   3/6/2009    9:47:22   Friday   Via telephone
653   3/6/2009   10:48:57   Friday   In person
654   3/6/2009   10:50:00   Friday   In person
655    3/6/2009   11:25:30   Friday   In person
656    3/6/2009   12:08:37   Friday   In person
657    3/6/2009   12:56:13   Friday   In person
658    3/6/2009   12:57:07   Friday   In person
659    3/6/2009   13:07:59   Friday   In person
660    3/6/2009   14:51:49   Friday   In person
661    3/6/2009   15:56:27   Friday   In person
662    3/6/2009   17:54:29   Friday   In person
663    3/7/2009   12:34:20   Saturday In person
664    3/7/2009   12:36:22   Saturday In person
665    3/7/2009   16:14:25   Saturday In person
666    3/7/2009   16:17:21   Saturday In person
667    3/7/2009   16:35:42   Saturday In person
668    3/7/2009   16:57:11   Saturday In person
669    3/7/2009   16:58:03   Saturday In person
670    3/7/2009   17:08:12   Saturday In person
671    3/7/2009   17:31:04   Saturday In person
672    3/9/2009    9:39:48   Monday In person
673    3/9/2009    9:44:23   Monday In person
674    3/9/2009    9:46:44   Monday In person
675    3/9/2009   10:12:21   Monday In person
676    3/9/2009   12:27:51   Monday In person
677    3/9/2009   13:05:26   Monday In person
678    3/9/2009   13:28:50   Monday In person
679    3/9/2009   13:29:34   Monday In person
680    3/9/2009   16:28:08   Monday In person
681   3/10/2009    8:57:15   Tuesday In person
682   3/10/2009    9:57:23   Tuesday In person
683   3/10/2009   10:16:53   Tuesday In person
684   3/10/2009   10:25:07   Tuesday In person
685   3/10/2009   11:11:48   Tuesday In person
686   3/10/2009   11:13:39   Tuesday In person
687   3/10/2009   14:42:26   Tuesday In person
688   3/10/2009   15:23:44   Tuesday In person
689   3/10/2009   15:24:16   Tuesday In person
690   3/10/2009   15:29:00   Tuesday In person
691   3/10/2009   16:04:30   Tuesday In person
692   3/11/2009    9:36:13            In
                             Wednesday person
693   3/11/2009   10:47:30            In
                             Wednesday person
694   3/11/2009   10:58:21            Via
                             Wednesday telephone
695   3/11/2009   11:19:52            In
                             Wednesday person
696   3/11/2009   13:23:46            In
                             Wednesday person
697   3/11/2009   13:24:03            In
                             Wednesday person
698   3/11/2009   15:08:45            In
                             Wednesday person
699   3/11/2009   15:16:52            In
                             Wednesday person
700   3/11/2009   15:37:41            Via
                             Wednesday telephone
701   3/11/2009   16:47:49            In
                             Wednesday person
702   3/12/2009    8:56:22   Thursday   Via telephone
703   3/12/2009    9:19:46   Thursday   In person
704   3/12/2009    9:21:15   Thursday   Via telephone
705   3/12/2009    9:39:30   Thursday   In person
706   3/12/2009   11:08:29   Thursday   In person
707   3/12/2009   11:21:20   Thursday   In person
708   3/12/2009   12:10:41   Thursday   In person
709   3/12/2009   14:16:26   Thursday   In person
710   3/12/2009   16:33:49   Thursday   In person
711   3/13/2009   10:59:44   Friday     In person
712   3/13/2009   11:35:40   Friday     In person
713   3/13/2009   12:49:36   Friday     In person
714   3/13/2009   13:56:44   Friday     In person
715   3/13/2009   16:30:12   Friday     In person
716   3/14/2009   13:10:56   Saturday   In person
717   3/14/2009   15:48:11   Saturday   In person
718   3/14/2009   16:20:16   Saturday   In person
719   3/15/2009   13:41:39   Sunday     In person
720   3/15/2009   16:34:31   Sunday     In person
721   3/15/2009   20:07:32   Sunday     In person
722   3/15/2009   20:11:48   Sunday     In person
723   3/15/2009   20:20:04   Sunday     In person
724   3/15/2009   21:56:28   Sunday     In person
725   3/16/2009    9:03:07   Monday     In person
726   3/16/2009    9:14:55   Monday     In person
727   3/16/2009    9:17:09   Monday     In person
728   3/16/2009    9:30:55   Monday     In person
729   3/16/2009    9:33:05   Monday     In person
730   3/16/2009    9:55:26   Monday     In person
731   3/16/2009    9:57:29   Monday     In person
732   3/16/2009   10:25:25   Monday     In person
733   3/16/2009   10:26:40   Monday     In person
734   3/16/2009   10:29:11   Monday     In person
735   3/16/2009   11:15:34   Monday     In person
736   3/16/2009   11:41:09   Monday     In person
737   3/16/2009   11:41:38   Monday     In person
738   3/16/2009   12:00:42   Monday     In person
739   3/16/2009   12:01:08   Monday     In person
740   3/16/2009   12:07:57   Monday     In person
741   3/16/2009   12:16:45   Monday     In person
742   3/16/2009   12:35:25   Monday     In person
743   3/16/2009   12:36:00   Monday     In person
744   3/16/2009   12:36:45   Monday     In person
745   3/16/2009   12:51:12   Monday     In person
746   3/16/2009   12:52:13   Monday     In person
747   3/16/2009   13:38:27   Monday     In person
748   3/16/2009   15:30:40   Monday     In person
749   3/16/2009   15:31:44   Monday In person
750   3/16/2009   15:55:50   Monday In person
751   3/16/2009   19:03:12   Monday In person
752   3/16/2009   19:03:28   Monday In person
753   3/16/2009   19:04:04   Monday In person
754   3/16/2009   19:05:05   Monday In person
755   3/16/2009   19:33:12   Monday In person
756   3/16/2009   20:31:48   Monday In person
757   3/16/2009   21:12:57   Monday In person
758   3/17/2009    9:14:46   Tuesday In person
759   3/17/2009    9:18:15   Tuesday In person
760   3/17/2009    9:39:20   Tuesday In person
761   3/17/2009    9:40:40   Tuesday In person
762   3/17/2009   10:42:03   Tuesday In person
763   3/17/2009   10:52:02   Tuesday In person
764   3/17/2009   10:52:38   Tuesday In person
765   3/17/2009   11:26:07   Tuesday In person
766   3/17/2009   11:41:35   Tuesday In person
767   3/17/2009   11:41:51   Tuesday In person
768   3/17/2009   11:42:15   Tuesday In person
769   3/17/2009   12:11:40   Tuesday In person
770   3/17/2009   12:24:44   Tuesday In person
771   3/17/2009   12:44:55   Tuesday In person
772   3/17/2009   12:45:12   Tuesday In person
773   3/17/2009   13:09:31   Tuesday In person
774   3/17/2009   13:46:12   Tuesday In person
775   3/17/2009   13:52:46   Tuesday In person
776   3/17/2009   14:05:56   Tuesday In person
777   3/17/2009   14:43:13   Tuesday In person
778   3/17/2009   14:45:36   Tuesday In person
779   3/17/2009   14:53:35   Tuesday In person
780   3/17/2009   14:53:43   Tuesday In person
781   3/17/2009   17:52:01   Tuesday Via telephone
782   3/17/2009   18:41:40   Tuesday In person
783   3/17/2009   18:46:07   Tuesday In person
784   3/17/2009   19:09:31   Tuesday In person
785   3/17/2009   19:20:00   Tuesday In person
786   3/17/2009   19:21:07   Tuesday In person
787   3/17/2009   19:30:38   Tuesday In person
788   3/17/2009   19:54:25   Tuesday Via telephone
789   3/17/2009   20:48:01   Tuesday In person
790   3/18/2009    8:29:54           In
                             Wednesday person
791   3/18/2009    8:49:51           In
                             Wednesday person
792   3/18/2009    9:42:58           In
                             Wednesday person
793   3/18/2009   10:06:51           In
                             Wednesday person
794   3/18/2009   10:08:18           In
                             Wednesday person
795   3/18/2009   10:10:21           In
                             Wednesday person
796   3/18/2009   10:11:03            In
                             Wednesday person
797   3/18/2009   10:15:31            In
                             Wednesday person
798   3/18/2009   10:26:21            In
                             Wednesday person
799   3/18/2009   10:32:40            In
                             Wednesday person
800   3/18/2009   10:56:11            In
                             Wednesday person
801   3/18/2009   12:29:21            In
                             Wednesday person
802   3/18/2009   12:35:29            In
                             Wednesday person
803   3/18/2009   12:36:21            In
                             Wednesday person
804   3/18/2009   13:18:27            In
                             Wednesday person
805   3/18/2009   13:29:45            In
                             Wednesday person
806   3/18/2009   13:50:59            In
                             Wednesday person
807   3/18/2009   14:01:42            In
                             Wednesday person
808   3/18/2009   14:10:22            In
                             Wednesday person
809   3/18/2009   14:32:02            In
                             Wednesday person
810   3/18/2009   14:32:16            In
                             Wednesday person
811   3/18/2009   14:56:12            In
                             Wednesday person
812   3/18/2009   15:26:48            In
                             Wednesday person
813   3/18/2009   15:27:25            In
                             Wednesday person
814   3/18/2009   16:23:52            In
                             Wednesday person
815   3/18/2009   16:24:39            In
                             Wednesday person
816   3/18/2009   17:04:32            In
                             Wednesday person
817   3/18/2009   17:53:12            In
                             Wednesday person
818   3/18/2009   18:13:20            In
                             Wednesday person
819   3/18/2009   19:00:41            In
                             Wednesday person
820   3/18/2009   19:08:00            In
                             Wednesday person
821   3/18/2009   19:31:49            In
                             Wednesday person
822   3/18/2009   21:08:46            In
                             Wednesday person
823   3/19/2009   10:21:30   Thursday In person
824   3/19/2009   10:22:19   Thursday In person
825   3/19/2009   10:26:37   Thursday In person
826   3/19/2009   10:29:50   Thursday In person
827   3/19/2009   10:30:33   Thursday In person
828   3/19/2009   10:31:39   Thursday In person
829   3/19/2009   10:37:19   Thursday In person
830   3/19/2009   11:40:56   Thursday In person
831   3/19/2009   11:41:20   Thursday In person
832   3/19/2009   11:49:21   Thursday In person
833   3/19/2009   12:32:27   Thursday In person
834   3/19/2009   12:37:35   Thursday In person
835   3/19/2009   12:38:04   Thursday In person
836   3/19/2009   12:38:43   Thursday In person
837   3/19/2009   12:39:12   Thursday In person
838   3/19/2009   12:57:32   Thursday In person
839   3/19/2009   13:28:55   Thursday In person
840   3/19/2009   13:33:29   Thursday In person
841   3/19/2009   14:09:40   Thursday In person
842   3/19/2009   14:09:52   Thursday In person
843   3/19/2009   14:10:03   Thursday   In person
844   3/19/2009   14:10:19   Thursday   In person
845   3/19/2009   14:12:59   Thursday   In person
846   3/19/2009   14:25:16   Thursday   In person
847   3/19/2009   15:37:01   Thursday   In person
848   3/19/2009   15:44:32   Thursday   In person
849   3/19/2009   16:12:51   Thursday   In person
850   3/19/2009   17:51:23   Thursday   In person
851   3/19/2009   18:12:18   Thursday   In person
852   3/19/2009   19:59:37   Thursday   In person
853   3/19/2009   20:01:05   Thursday   In person
854   3/20/2009    8:20:50   Friday     In person
855   3/20/2009    8:21:11   Friday     In person
856   3/20/2009    8:21:26   Friday     In person
857   3/20/2009    8:44:14   Friday     Via telephone
858   3/20/2009    9:36:32   Friday     In person
859   3/20/2009    9:58:43   Friday     In person
860   3/20/2009   11:16:34   Friday     In person
861   3/20/2009   11:19:31   Friday     In person
862   3/20/2009   11:36:48   Friday     In person
863   3/20/2009   12:24:43   Friday     In person
864   3/20/2009   12:39:31   Friday     In person
865   3/20/2009   13:27:55   Friday     In person
866   3/20/2009   13:37:36   Friday     In person
867   3/20/2009   13:42:35   Friday     In person
868   3/20/2009   13:47:48   Friday     In person
869   3/20/2009   13:48:00   Friday     In person
870   3/20/2009   13:54:43   Friday     In person
871   3/20/2009   14:55:53   Friday     In person
872   3/21/2009   11:14:25   Saturday   In person
873   3/21/2009   11:18:08   Saturday   In person
874   3/21/2009   11:48:17   Saturday   In person       BHSS
875   3/21/2009   11:56:29   Saturday   In person
876   3/21/2009   12:27:11   Saturday   In person
877   3/21/2009   13:33:44   Saturday   In person
878   3/21/2009   14:05:28   Saturday   In person
879   3/21/2009   14:28:37   Saturday   In person
880   3/21/2009   14:35:33   Saturday   In person
881   3/21/2009   14:40:42   Saturday   In person
882   3/21/2009   15:18:52   Saturday   In person
883   3/21/2009   16:33:58   Saturday   In person
884   3/22/2009   11:37:50   Sunday     In person
885   3/22/2009   11:38:10   Sunday     In person
886   3/22/2009   11:38:55   Sunday     In person
887   3/22/2009   12:08:01   Sunday     In person
888   3/22/2009   13:44:10   Sunday     In person
889   3/22/2009   13:53:58   Sunday     In person
890   3/22/2009   14:09:35   Sunday    In person
891   3/22/2009   14:10:22   Sunday    In person
892   3/22/2009   15:24:25   Sunday    In person
893   3/22/2009   15:26:03   Sunday    In person
894   3/22/2009   15:27:22   Sunday    In person
895   3/22/2009   15:44:02   Sunday    In person
896   3/22/2009   16:22:38   Sunday    In person
897   3/22/2009   20:35:12   Sunday    In person
898   3/22/2009   20:35:27   Sunday    In person
899   3/22/2009   20:35:52   Sunday    In person
900   3/23/2009    8:32:19   Monday    Via telephone
901   3/23/2009    8:33:04   Monday    In person
902   3/23/2009    8:48:22   Monday    In person
903   3/23/2009    9:46:17   Monday    In person
904   3/23/2009    9:48:08   Monday    In person
905   3/23/2009   10:23:09   Monday    In person
906   3/23/2009   10:26:33   Monday    In person
907   3/23/2009   11:04:04   Monday    In person
908   3/23/2009   11:40:18   Monday    In person
909   3/23/2009   11:40:29   Monday    In person
910   3/23/2009   11:43:20   Monday    In person
911   3/23/2009   11:47:40   Monday    In person
912   3/23/2009   11:51:32   Monday    In person
913   3/23/2009   12:52:24   Monday    In person
914   3/23/2009   12:55:54   Monday    In person
915   3/23/2009   12:59:51   Monday    In person
916   3/23/2009   13:00:07   Monday    In person
917   3/23/2009   13:24:16   Monday    In person
918   3/23/2009   13:24:33   Monday    In person
919   3/23/2009   13:41:57   Monday    In person
920   3/23/2009   13:42:25   Monday    In person
921   3/23/2009   15:14:15   Monday    In person
922   3/23/2009   16:43:46   Monday    In person
923   3/23/2009   16:43:59   Monday    In person
924   3/23/2009   17:22:45   Monday    In person
925   3/23/2009   17:35:01   Monday    In person
926   3/23/2009   17:36:13   Monday    In person
927   3/23/2009   17:47:52   Monday    In person
928   3/23/2009   17:48:26   Monday    In person
929   3/23/2009   19:00:19   Monday    In person
930   3/23/2009   19:11:00   Monday    In person
931   3/23/2009   20:24:23   Monday    In person
932   3/23/2009   20:25:23   Monday    In person
933   3/24/2009    9:35:45   Tuesday   In person
934   3/24/2009   10:48:17   Tuesday   In person
935   3/24/2009   11:25:01   Tuesday   In person
936   3/24/2009   11:26:58   Tuesday   In person
937   3/24/2009   12:13:26   Tuesday In person
938   3/24/2009   12:53:31   Tuesday In person
939   3/24/2009   13:16:17   Tuesday In person
940   3/24/2009   13:24:11   Tuesday In person
941   3/24/2009   14:29:31   Tuesday In person
942   3/24/2009   14:29:50   Tuesday In person
943   3/24/2009   14:30:14   Tuesday In person
944   3/24/2009   14:31:16   Tuesday In person
945   3/24/2009   14:37:05   Tuesday In person
946   3/24/2009   15:01:50   Tuesday In person
947   3/24/2009   15:06:47   Tuesday In person
948   3/24/2009   15:25:47   Tuesday In person
949   3/24/2009   15:59:08   Tuesday In person
950   3/24/2009   19:03:31   Tuesday In person
951   3/24/2009   19:03:46   Tuesday In person
952   3/24/2009   20:13:09   Tuesday In person
953   3/24/2009   21:39:12   Tuesday In person
954   3/24/2009   22:36:40   Tuesday In person
955   3/24/2009   22:37:42   Tuesday In person
956   3/25/2009    9:25:32            In
                             Wednesday person
957   3/25/2009    9:45:49            In
                             Wednesday person
958   3/25/2009   10:01:15            In
                             Wednesday person
959   3/25/2009   10:36:16            In
                             Wednesday person
960   3/25/2009   11:53:47            In
                             Wednesday person
961   3/25/2009   11:55:02            In
                             Wednesday person
962   3/25/2009   12:21:16            In
                             Wednesday person
963   3/25/2009   12:24:33            In
                             Wednesday person
964   3/25/2009   13:29:22            In
                             Wednesday person
965   3/25/2009   13:53:02            In
                             Wednesday person
966   3/25/2009   14:21:52            In
                             Wednesday person
967   3/25/2009   14:48:25            In
                             Wednesday person
968   3/25/2009   15:05:34            In
                             Wednesday person
969   3/25/2009   15:39:46            In
                             Wednesday person
970   3/25/2009   15:51:02            In
                             Wednesday person
971   3/25/2009   16:39:05            In
                             Wednesday person
972   3/25/2009   17:02:29            In
                             Wednesday person
973   3/25/2009   17:03:43            In
                             Wednesday person
974   3/25/2009   20:02:41            In
                             Wednesday person
975   3/25/2009   21:15:24            In
                             Wednesday person
976   3/25/2009   21:43:41            In
                             Wednesday person
977   3/26/2009    8:41:56   Thursday In person
978   3/26/2009    8:42:09   Thursday In person
979   3/26/2009    9:01:41   Thursday In person
980   3/26/2009   10:55:29   Thursday Via telephone
981   3/26/2009   11:02:03   Thursday In person
982   3/26/2009   11:25:30   Thursday In person
983   3/26/2009   11:40:20   Thursday In person
 984   3/26/2009   12:11:08   Thursday   In person
 985   3/26/2009   12:16:13   Thursday   In person
 986   3/26/2009   12:30:17   Thursday   In person
 987   3/26/2009   13:26:58   Thursday   In person
 988   3/26/2009   14:05:18   Thursday   In person
 989   3/26/2009   14:11:01   Thursday   In person
 990   3/26/2009   14:36:51   Thursday   In person
 991   3/26/2009   15:36:29   Thursday   In person
 992   3/26/2009   15:38:22   Thursday   In person
 993   3/26/2009   15:58:34   Thursday   In person
 994   3/26/2009   16:16:41   Thursday   In person
 995   3/26/2009   16:18:11   Thursday   In person
 996   3/26/2009   16:53:52   Thursday   In person
 997   3/26/2009   18:06:14   Thursday   In person
 998   3/26/2009   20:44:57   Thursday   In person
 999   3/26/2009   20:55:36   Thursday   In person
1000   3/27/2009    8:23:22   Friday     In person
1001   3/27/2009    9:42:50   Friday     In person
1002   3/27/2009   10:10:38   Friday     In person
1003   3/27/2009   10:11:38   Friday     In person
1004   3/27/2009   10:13:14   Friday     In person
1005   3/27/2009   10:14:06   Friday     In person
1006   3/27/2009   11:04:04   Friday     In person
1007   3/27/2009   11:13:46   Friday     In person
1008   3/27/2009   11:26:29   Friday     In person
1009   3/27/2009   11:42:35   Friday     In person
1010   3/27/2009   12:01:42   Friday     In person
1011   3/27/2009   12:20:05   Friday     In person
1012   3/27/2009   12:28:18   Friday     In person
1013   3/27/2009   12:30:17   Friday     In person
1014   3/27/2009   12:38:27   Friday     In person
1015   3/27/2009   12:39:24   Friday     In person
1016   3/27/2009   12:39:41   Friday     In person
1017   3/27/2009   12:47:14   Friday     In person
1018   3/27/2009   13:23:27   Friday     In person
1019   3/27/2009   13:26:17   Friday     In person
1020   3/27/2009   14:00:38   Friday     In person
1021   3/27/2009   16:56:24   Friday     In person
1022   3/28/2009   12:10:35   Saturday   In person
1023   3/28/2009   12:14:59   Saturday   In person
1024   3/28/2009   12:17:25   Saturday   In person
1025   3/28/2009   12:48:45   Saturday   In person
1026   3/28/2009   13:19:26   Saturday   In person
1027   3/28/2009   14:08:19   Saturday   In person
1028   3/28/2009   15:16:28   Saturday   In person
1029   3/28/2009   16:07:54   Saturday   In person
1030   3/28/2009   16:09:55   Saturday   In person
1031   3/28/2009   16:32:17   Saturday   In person
1032   3/29/2009   11:15:48   Sunday     In person
1033   3/29/2009   11:22:15   Sunday     In person
1034   3/29/2009   11:26:41   Sunday     In person
1035   3/29/2009   12:09:16   Sunday     In person
1036   3/29/2009   13:03:57   Sunday     In person
1037   3/29/2009   13:21:30   Sunday     In person
1038   3/29/2009   13:22:42   Sunday     In person
1039   3/29/2009   13:40:38   Sunday     In person
1040   3/29/2009   14:20:42   Sunday     In person
1041   3/29/2009   14:24:23   Sunday     In person
1042   3/29/2009   15:52:21   Sunday     In person
1043   3/29/2009   16:43:43   Sunday     In person
1044   3/29/2009   18:22:01   Sunday     In person
1045   3/29/2009   18:23:36   Sunday     In person
1046   3/29/2009   18:24:20   Sunday     In person
1047   3/29/2009   20:08:30   Sunday     In person
1048   3/29/2009   20:14:49   Sunday     In person
1049   3/29/2009   20:49:40   Sunday     In person
1050   3/30/2009    9:37:09   Monday     In person
1051   3/30/2009    9:49:49   Monday     Via telephone
1052   3/30/2009   10:39:53   Monday     In person
1053   3/30/2009   10:41:07   Monday     In person
1054   3/30/2009   10:41:44   Monday     In person
1055   3/30/2009   10:45:48   Monday     In person
1056   3/30/2009   10:48:49   Monday     In person
1057   3/30/2009   10:50:15   Monday     In person
1058   3/30/2009   11:11:09   Monday     In person
1059   3/30/2009   11:33:24   Monday     In person
1060   3/30/2009   11:40:31   Monday     In person
1061   3/30/2009   11:59:37   Monday     In person
1062   3/30/2009   12:19:02   Monday     In person
1063   3/30/2009   12:20:24   Monday     In person
1064   3/30/2009   12:45:42   Monday     Via telephone
1065   3/30/2009   12:52:44   Monday     In person
1066   3/30/2009   12:56:48   Monday     In person
1067   3/30/2009   12:56:59   Monday     In person
1068   3/30/2009   12:57:56   Monday     In person
1069   3/30/2009   13:09:44   Monday     In person
1070   3/30/2009   13:11:38   Monday     In person
1071   3/30/2009   13:12:19   Monday     In person
1072   3/30/2009   13:43:54   Monday     In person
1073   3/30/2009   13:45:59   Monday     In person
1074   3/30/2009   14:12:18   Monday     In person
1075   3/30/2009   14:17:06   Monday     In person
1076   3/30/2009   15:15:25   Monday     In person
1077   3/30/2009   15:25:24   Monday     In person
1078   3/30/2009   17:07:35   Monday In person
1079   3/30/2009   18:05:21   Monday In person
1080   3/30/2009   18:06:00   Monday In person
1081   3/30/2009   20:02:10   Monday In person
1082   3/30/2009   20:34:14   Monday In person
1083   3/30/2009   20:44:30   Monday In person
1084   3/30/2009   21:19:18   Monday In person
1085   3/30/2009   21:19:43   Monday In person
1086   3/31/2009    8:24:56   Tuesday In person
1087   3/31/2009    8:32:21   Tuesday In person
1088   3/31/2009    9:43:14   Tuesday In person
1089   3/31/2009    9:43:26   Tuesday In person
1090   3/31/2009   10:25:07   Tuesday In person
1091   3/31/2009   11:44:26   Tuesday In person
1092   3/31/2009   11:47:53   Tuesday In person
1093   3/31/2009   12:25:44   Tuesday In person
1094   3/31/2009   12:25:56   Tuesday In person
1095   3/31/2009   12:26:10   Tuesday In person
1096   3/31/2009   12:32:12   Tuesday In person
1097   3/31/2009   13:13:15   Tuesday In person
1098   3/31/2009   14:20:27   Tuesday In person
1099   3/31/2009   14:49:19   Tuesday In person
1100   3/31/2009   15:07:02   Tuesday In person
1101   3/31/2009   15:39:01   Tuesday In person
1102   3/31/2009   15:40:59   Tuesday In person
1103   3/31/2009   15:55:46   Tuesday In person
1104   3/31/2009   16:53:15   Tuesday In person
1105   3/31/2009   16:53:45   Tuesday In person
1106   3/31/2009   16:54:05   Tuesday In person
1107   3/31/2009   16:54:24   Tuesday In person
1108   3/31/2009   17:26:13   Tuesday In person
1109   3/31/2009   18:14:40   Tuesday In person
1110   3/31/2009   19:24:42   Tuesday In person
1111   3/31/2009   20:39:26   Tuesday In person
1112    4/1/2009   10:03:38           In
                              Wednesday person
1113    4/1/2009   10:49:10           In
                              Wednesday person
1114    4/1/2009   11:13:42           In
                              Wednesday person
1115    4/1/2009   11:13:51           In
                              Wednesday person
1116    4/1/2009   11:33:24           In
                              Wednesday person
1117    4/1/2009   12:11:21           In
                              Wednesday person
1118    4/1/2009   12:20:37           In
                              Wednesday person
1119    4/1/2009   12:31:54           In
                              Wednesday person
1120    4/1/2009   12:40:08           In
                              Wednesday person
1121    4/1/2009   13:04:18           In
                              Wednesday person
1122    4/1/2009   13:04:51           In
                              Wednesday person
1123    4/1/2009   13:24:07           In
                              Wednesday person
1124    4/1/2009   13:25:10           In
                              Wednesday person
1125   4/1/2009   13:50:56            In
                             Wednesday person
1126   4/1/2009   13:51:23            In
                             Wednesday person
1127   4/1/2009   14:31:44            In
                             Wednesday person
1128   4/1/2009   15:25:20            In
                             Wednesday person
1129   4/1/2009   16:30:44            In
                             Wednesday person
1130   4/1/2009   17:20:08            In
                             Wednesday person
1131   4/1/2009   17:37:57            In
                             Wednesday person
1132   4/1/2009   18:00:12            In
                             Wednesday person
1133   4/1/2009   18:19:35            In
                             Wednesday person
1134   4/1/2009   18:30:01            In
                             Wednesday person
1135   4/1/2009   19:17:53            In
                             Wednesday person
1136   4/1/2009   19:31:17            In
                             Wednesday person
1137   4/1/2009   19:38:26            In
                             Wednesday person
1138   4/1/2009   19:39:03            In
                             Wednesday person
1139   4/1/2009   19:40:02            In
                             Wednesday person
1140   4/1/2009   19:41:39            In
                             Wednesday person
1141   4/1/2009   19:49:15            In
                             Wednesday person
1142   4/1/2009   19:51:02            In
                             Wednesday person
1143   4/1/2009   19:54:38            In
                             Wednesday person
1144   4/1/2009   20:46:32            In
                             Wednesday person
1145   4/2/2009   11:04:10   Thursday In person
1146   4/2/2009   11:07:55   Thursday In person
1147   4/2/2009   11:45:47   Thursday In person
1148   4/2/2009   12:24:21   Thursday In person
1149   4/2/2009   12:37:15   Thursday In person
1150   4/2/2009   12:39:38   Thursday In person
1151   4/2/2009   13:39:09   Thursday In person
1152   4/2/2009   14:05:21   Thursday In person
1153   4/2/2009   14:12:45   Thursday In person
1154   4/2/2009   14:17:20   Thursday In person
1155   4/2/2009   14:39:04   Thursday In person
1156   4/2/2009   14:42:57   Thursday In person
1157   4/2/2009   15:25:22   Thursday In person
1158   4/2/2009   15:42:50   Thursday In person
1159   4/2/2009   15:48:40   Thursday In person
1160   4/2/2009   16:01:10   Thursday In person
1161   4/2/2009   16:56:49   Thursday In person
1162   4/2/2009   17:03:30   Thursday In person
1163   4/2/2009   17:25:12   Thursday Via telephone
1164   4/2/2009   19:08:10   Thursday In person
1165   4/3/2009    9:30:05   Friday   In person
1166   4/3/2009    9:32:08   Friday   In person
1167   4/3/2009   10:18:04   Friday   Via telephone
1168   4/3/2009   10:33:50   Friday   Via telephone
1169   4/3/2009   10:34:41   Friday   In person
1170   4/3/2009   10:57:36   Friday   In person
1171   4/3/2009   12:15:07   Friday   Via telephone
1172   4/3/2009   16:09:05   Friday     In person
1173   4/3/2009   16:47:50   Friday     In person
1174   4/4/2009   11:53:54   Saturday   In person
1175   4/4/2009   12:19:19   Saturday   In person
1176   4/4/2009   12:31:57   Saturday   In person
1177   4/4/2009   12:32:24   Saturday   In person
1178   4/4/2009   12:32:44   Saturday   In person
1179   4/4/2009   13:55:14   Saturday   In person
1180   4/4/2009   14:10:32   Saturday   In person
1181   4/4/2009   15:05:52   Saturday   In person
1182   4/4/2009   16:11:00   Saturday   Via telephone
1183   4/4/2009   16:26:31   Saturday   In person
1184   4/5/2009   11:15:18   Sunday     In person
1185   4/5/2009   11:15:56   Sunday     In person
1186   4/5/2009   11:32:17   Sunday     In person
1187   4/5/2009   11:34:15   Sunday     In person
1188   4/5/2009   12:38:14   Sunday     In person
1189   4/5/2009   12:48:54   Sunday     In person
1190   4/5/2009   13:17:59   Sunday     In person
1191   4/5/2009   14:01:27   Sunday     In person
1192   4/5/2009   14:02:45   Sunday     In person
1193   4/5/2009   14:17:12   Sunday     In person
1194   4/5/2009   14:22:30   Sunday     In person
1195   4/5/2009   15:50:06   Sunday     In person
1196   4/5/2009   19:05:11   Sunday     In person
1197   4/5/2009   19:36:08   Sunday     In person
1198   4/6/2009    9:47:31   Monday     In person
1199   4/6/2009    9:47:40   Monday     In person
1200   4/6/2009    9:47:50   Monday     In person
1201   4/6/2009    9:51:14   Monday     In person
1202   4/6/2009   11:51:56   Monday     In person
1203   4/6/2009   11:52:26   Monday     In person
1204   4/6/2009   11:53:10   Monday     In person
1205   4/6/2009   11:55:06   Monday     In person
1206   4/6/2009   11:56:12   Monday     In person
1207   4/6/2009   11:56:44   Monday     In person
1208   4/6/2009   12:58:05   Monday     In person
1209   4/6/2009   13:02:17   Monday     In person
1210   4/6/2009   13:02:51   Monday     In person
1211   4/6/2009   13:03:26   Monday     In person
1212   4/6/2009   13:05:11   Monday     In person
1213   4/6/2009   13:13:41   Monday     In person
1214   4/6/2009   13:49:08   Monday     In person
1215   4/6/2009   14:22:22   Monday     In person
1216   4/6/2009   14:27:40   Monday     In person
1217   4/6/2009   14:30:46   Monday     In person
1218   4/6/2009   14:53:01   Monday     In person
1219   4/6/2009   15:00:09   Monday In person
1220   4/6/2009   16:25:49   Monday In person
1221   4/6/2009   16:26:05   Monday In person
1222   4/6/2009   18:43:55   Monday In person
1223   4/6/2009   18:44:31   Monday In person
1224   4/6/2009   18:45:16   Monday In person
1225   4/6/2009   19:00:00   Monday In person
1226   4/7/2009    9:37:47   Tuesday In person
1227   4/7/2009   10:56:56   Tuesday In person
1228   4/7/2009   10:57:08   Tuesday In person
1229   4/7/2009   10:57:21   Tuesday In person
1230   4/7/2009   11:19:07   Tuesday In person
1231   4/7/2009   11:19:28   Tuesday In person
1232   4/7/2009   12:30:55   Tuesday In person
1233   4/7/2009   12:31:30   Tuesday In person
1234   4/7/2009   12:32:14   Tuesday In person
1235   4/7/2009   12:32:42   Tuesday In person
1236   4/7/2009   12:42:48   Tuesday In person
1237   4/7/2009   12:57:17   Tuesday In person
1238   4/7/2009   12:58:28   Tuesday In person
1239   4/7/2009   13:27:26   Tuesday In person
1240   4/7/2009   13:40:26   Tuesday In person
1241   4/7/2009   13:43:04   Tuesday In person
1242   4/7/2009   14:07:14   Tuesday In person
1243   4/7/2009   14:07:28   Tuesday In person
1244   4/7/2009   14:07:58   Tuesday In person
1245   4/7/2009   14:08:15   Tuesday In person
1246   4/7/2009   14:45:43   Tuesday In person
1247   4/7/2009   14:52:07   Tuesday In person
1248   4/7/2009   14:56:42   Tuesday In person
1249   4/7/2009   16:26:52   Tuesday In person
1250   4/7/2009   16:27:07   Tuesday In person
1251   4/7/2009   17:29:34   Tuesday In person
1252   4/7/2009   17:46:05   Tuesday Via telephone
1253   4/7/2009   18:12:13   Tuesday In person
1254   4/7/2009   18:25:15   Tuesday In person
1255   4/7/2009   19:02:55   Tuesday In person
1256   4/7/2009   19:27:44   Tuesday In person
1257   4/7/2009   20:30:48   Tuesday In person
1258   4/7/2009   20:56:55   Tuesday In person
1259   4/7/2009   20:57:10   Tuesday In person
1260   4/7/2009   21:30:13   Tuesday In person
1261   4/7/2009   21:36:10   Tuesday In person
1262   4/8/2009   10:24:31           In
                             Wednesday person
1263   4/8/2009   10:25:39           In
                             Wednesday person
1264   4/8/2009   10:47:11           In
                             Wednesday person
1265   4/8/2009   10:56:52           In
                             Wednesday person
1266    4/8/2009   10:59:10            In
                              Wednesday person
1267    4/8/2009   11:06:08            In
                              Wednesday person
1268    4/8/2009   11:16:44            In
                              Wednesday person
1269    4/8/2009   11:58:01            In
                              Wednesday person
1270    4/8/2009   12:30:41            In
                              Wednesday person
1271    4/8/2009   12:36:39            In
                              Wednesday person
1272    4/8/2009   13:01:32            In
                              Wednesday person
1273    4/8/2009   13:33:09            In
                              Wednesday person
1274    4/8/2009   13:34:08            In
                              Wednesday person
1275    4/8/2009   13:38:38            In
                              Wednesday person
1276    4/8/2009   13:51:43            In
                              Wednesday person
1277    4/8/2009   14:20:18            In
                              Wednesday person
1278    4/8/2009   16:47:33            Via
                              Wednesday telephone
1279    4/8/2009   16:47:45            In
                              Wednesday person
1280    4/8/2009   16:47:59            In
                              Wednesday person
1281    4/8/2009   16:48:12            In
                              Wednesday person
1282    4/8/2009   16:57:25            In
                              Wednesday person
1283    4/8/2009   16:59:05            In
                              Wednesday person
1284    4/8/2009   18:02:59            In
                              Wednesday person
1285    4/8/2009   20:50:41            In
                              Wednesday person
1286    4/9/2009    8:11:34   Thursday In person
1287    4/9/2009    8:22:40   Thursday In person
1288    4/9/2009    9:17:31   Thursday In person
1289    4/9/2009    9:41:26   Thursday In person
1290    4/9/2009   10:35:33   Thursday In person
1291    4/9/2009   10:35:54   Thursday In person
1292    4/9/2009   10:48:56   Thursday In person
1293    4/9/2009   10:49:15   Thursday In person
1294    4/9/2009   11:15:32   Thursday In person
1295    4/9/2009   12:38:32   Thursday In person
1296    4/9/2009   13:18:31   Thursday In person
1297    4/9/2009   13:19:11   Thursday In person
1298    4/9/2009   13:22:30   Thursday In person
1299    4/9/2009   13:40:02   Thursday In person
1300    4/9/2009   14:08:04   Thursday In person
1301    4/9/2009   14:39:32   Thursday In person
1302    4/9/2009   15:54:49   Thursday In person
1303    4/9/2009   15:55:03   Thursday In person
1304    4/9/2009   15:59:52   Thursday In person
1305    4/9/2009   16:35:12   Thursday In person
1306    4/9/2009   18:45:26   Thursday In person
1307    4/9/2009   18:45:35   Thursday In person
1308    4/9/2009   19:05:24   Thursday In person
1309   4/10/2009    8:37:42   Friday   In person
1310   4/10/2009    8:58:45   Friday   In person
1311   4/10/2009    9:26:05   Friday   In person
1312   4/10/2009    9:28:45   Friday   In person
1313   4/10/2009    9:35:19   Friday   In person
1314   4/10/2009    9:51:38   Friday   In person
1315   4/10/2009   10:52:24   Friday   In person
1316   4/10/2009   10:53:24   Friday   In person
1317   4/10/2009   10:56:30   Friday   In person
1318   4/10/2009   12:08:42   Friday   In person
1319   4/10/2009   12:30:43   Friday   In person
1320   4/10/2009   12:47:27   Friday   In person
4. Category of
   question:                5. Question:                       6. Answer:
SCITECH          other: locate book in stacks      book was missing
Directional                                        first come first
                 other: group study room policy/excessive heat served, no way to change temperature
General          other: group room policy          explained policy
Directional      Photocopy                         gave directions
General          other: locate periodicals         looked up call numbers
SCITECH          other: problem accessing ejournal something is wrong with subscription/vendor--passed info on to Rosemary f
Directional      other: where fax                  photocopy
General          other: find book in stacks        book is missing--had her fill in Search Request
BHSS                                                of a journal
                 other: Looking for the next issue Looked it up in Addison, issue not due in for several months.
General                                            Showed him how
                 other: How do I access e-books from off campus? to use the EZProxy sign in.
General                                             in stacks.
                 other: Could not find R 711 call #Went back to the stacks with the student, found the books he wanted.
Directional      Photocopy                         gave directions
General                                            g
                 Printing from library workstations ave information
Directional      Check-out a book                  gave directions
Directional      Restrooms                         gave directions
General                                            g
                 Printing from library workstations ave information
Directional      Photocopy                         gave directions
Directional      other: Where are quiet floors 3rd + 5th
SCITECH                                            Located
                 other: locate a 1985 article on polymers journal in the collection, gave call number
General          Hours library open                gave information
Directional      Restrooms                         gave directions
General                                            10am - 8pm Monday
                 other: Hours of New Media Center/Innovative Spaces through Wednesday
Directional      other: Where are ts call numbers5th floor
Directional      other: tissue                     Sure.
SCITECH                                            The
                 other: Help me find these books? Y is a gov't document and is on the first floor. The QC call nos. are down
Directional      Check-out a book                  Either on 2nd floor at Circulation or on this floor at the desk on the left befor
General          other: looking for the P's        They are on 3rd floor. You will need to go one more floor down.
SCITECH                                            Look up the titles
                 other: How do I find these engineering journals? in Addison and get the call nos. Then go to that call no. on
General                                            g
                 Printing from library workstations ave information
Directional      Photocopy                         gave directions
General          other: study hours sign-in        signed form
General                                            we don't take
                 other: reserve study room w/ computer screenreservations. Come early. If there is only one person in the Te
Directional      other: Torg bridge                gave directions
Directional      other: what floor call number on3rd floor
Directional      Photocopy                         dirctions
Directional      Check-out a book                  gave directions
Directional      Photocopy                         gave directions
General                                            lent him red pen
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                            P
                 Printing from library workstations ay at Photocopy office
Directional      Restrooms                         gave directions
General                                            Gave him the number
                 other: Wanted telephone number for Tower help desk.
SCITECH                                            Directed
                 other: Where are the reference books? patron to reference section
SCITECH          other: Where are the QE books? Directed patron in appropriate direction, he had been looking in the Referen
Directional   Check-out a book                    gave directions
General                                           Yes, me?
              other: Can you sign this time card for put time student left, and signed card.
Directional                                       d
              Printing from library workstations irected patron to printers
SCITECH                                           Checked a specific diagram in a paper, but was not
              other: Patron needed help tracking down PsycInfo, still working on finding article sure what paper it was, o
Directional   Restrooms                           gave directions
Directional   other: graduate student lounge gave directions
General                                           Told patron to re-save document his computer to upload
              other: Patron having trouble locating a document he just worte onon desktop, then upload from there.
General       other: Textbook?                    No
Directional   Restrooms                           gave directions
SCITECH                                           Some publishers prohibit interlibrary loan of online format journal articles. N
              other: From alumni - Elsevier journal article available through ILL?
General       other: Is this the 2nd floor?       No, this is the 4th floor.
General       other: Can I pay my fines here? No, but I believe you can at the photocopy station.
SCITECH       other: Trouble accessing an article Patron was selecting electronic link with one year embargo, showed him the
General                                           At turned
              other: Lost and Found--thumbdrive ref deskin
General                                           Showed patrons other study rooms on Newman Library Map
              other: where are more group study rooms
General                                           g
              Printing from library workstations ave information
General                                           Sure, noted time out for student
              other: can you sign my study time card?
General                                           gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                           gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                           g
              Printing from library workstations ave information
SCITECH       other: access to a wiley journal you have to register first
Directional   Restrooms                           gave information
Directional   other: location of a call number gave directions
SCITECH       other: books not on shelf           shelving room, search request form, allison
SCITECH                                           addison, ejournals, interlibrary loan
              other: availability of journal articles
Directional   Photocopy                           gave directions
Directional   Check-out a book                    gave directions
Directional   other: Where is the Circ desk? 2nd floor by the main entrance.
SCITECH       other: Looking for a QD book Down the wing to the right.
General       other: I need a Spanish dictionary  Searched in Addison, found him a call number.Send him to the 3rd floor.
General                                           You can
              other: How should I cite the resource? go to the library's homepage and find the "Citing source". Click it an
General       Check-out a book                    gave information
Directional   Restrooms                           gave directions
Directional   other: Is this 3rd or 4th floor? This is 4th floor.
Directional   Check-out a book                    gave directions
Directional   Photocopy                           gave directions
SCITECH       other: locate a book                looked it up
General                                           Checked Addison - earlier volumes were in storage. Showed patron how to r
              other: Couldn't locate earlier books in series on shelf
General                                           Provided white
              Supplies (pencil/pen/paper/tissue/stapler/etc.) out
Directional   other: Access to Torgerson          gave directions
Directional   Photocopy                           gave directions
Directional   other: is this the 4th floor        yes
Directional   Photocopy                           gave directions
General       other: how to read call number
Directional   other: where is torg bridge         this floor
General       other: Wanted 2009 word             Sent him to the Torg Bridge Lab
Directional   Photocopy                           gave directions
Directional      other: Looking for Heather Lang Gave her the office number and directed her to it.
Directional      Photocopy                           gave directions
Directional      Restrooms                           gave directions
Directional      Photocopy                           gave directions
Directional      Photocopy                           gave directions
General                                              a magazine
                 other: Looking for latest issue of Paper copy has been cancelled. Showed him how to get to the full text versio
Directional                                          Take elevator to 2nd floor, go behind the elevator to the front doors.
                 other: How do I get out of the building
SCITECH          other: Can't find titles in the RCs Was looking in the Ref collections. Sent her to the RC stacks.
SCITECH          other: Needed a book in Storageshowed her how to request items from storage.
Directional      Restrooms                           gave directions
General          Supplies (pencil/pen/paper/tissue/stapler/etc.)
General          other: Use phone?                   Not for long distance
Directional      Check-out a book                    gave directions
Directional      other: toregersen?                  gave directions
General                                              gave supplies needed
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional      Restrooms                           gave directions
SCITECH          other: rammed earth building showed books
General          other: microsoft publisher?         not in library, perhaps torgersen
Directional      Restrooms                           gave directions
Directional      Check-out a book                    gave directions
Directional
General          Check-out a book                    gave directions
Directional                                          g
                 Printing from library workstations ave information
                 other: microfiche
Referred to: InterLibrary Loan                       A caller wanted to know about mailing materials back to the interlibrary loan
General          other: looking for a book           I gave the patron the call number and described where the reshelving rooms
                 other:
Referred to: circulationwhat does in processing mean?I referred the caller to the circulation desk for more information on a book's
SCITECH                                              Found several handbooks listed
                 other: Source of information about bacteria and carbon sources in Addison and provided call numbers also g
SCITECH                                              From citation available online
                 other: Student looking for an article that is not determined that article was in a book. Looked up book on Add
Directional                                          Printed documents for
                 other: problems printing a document from blackboard students
BHSS                                                 Used
                 other: books on Mayan hieroglyphs addison to find books and provided call numbers and locations
                 other: Placing book from Newman on Reserve at Northern Va center
Referred to: Mary Sullivan                           referred to Mary Sullivan
General                                              gave supplies needed
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
BHSS                                                 On the
                 other: Where can I find call number GV?third floor.
Directional      other: where are the stairs?        Right around the corner
General                                              Student wanted
                 Supplies (pencil/pen/paper/tissue/stapler/etc.) scissors, none at desk.
General                                              Figured out that it might be Ana's class Torg classroom.
                 other: Student needed to find her english class, which was not in 207 or she had mentioned, checked her cale
SCITECH                                              Did Addison on childhood obesity
                 other: Patron needed help with finding bookssearch and found several books and a gov doc that were useful
General                                              The Book drop off bin
                 other: Where can I drop off a book I have checked out?at the entrance to Torgersen
SCITECH          other: Where is call number Q183?   Directed patron to correct location
SCITECH          other: journal availability         journal we should have access to is requesting a pid/pw. Query sent to Ruby
SCITECH                                              showed
                 other: don't you have vogue magazine patron how to find call number and that that call number is on the 5
General          Hours library open                  gave information
SCITECH          other: find articles                had to cross verify the citations in Eng.Vill. Then had to verify what the journ
Directional                                          gave supplies needed
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                              scanner in
                 other: found articles I wanted, can I scan? photocopy services
Directional
Directional      Photocopy                           gave directions
General                                            other: tissue for
                Supplies (pencil/pen/paper/tissue/stapler/etc.) a paper cut
Directional     Photocopy                          gave directions
Directional     Photocopy                          Directed patron to photocopy center
Directional     Restrooms                          gave directions
General         other: Special Permission          Yes
Directional     other: Kiri's office               Office on the other side of the elevators
Directional     Photocopy                          Down this aisle and on the left
                other: software info.
Referred to: Software Desk                         Go to the far side of the bridge to the Software Desk
General         Check-out a book                   You may check out at the 2nd floor Circulation Desk or the desk on this floor
Directional     other: FAX                         Down this aisle and on the left at the Photocopy area
General                                            T
                Printing from library workstations ell them the name of your computer and pick up your prints down this aisle
Directional     Restrooms                          gave directions
General         other: group study room policy gave information
Directional     other: torg bridge                 gave directions
Directional     Restrooms                          gave directions
General                                            explained that complete budget cuts in library and what's on feedback
                other: question from Dean of Engineering officeaon loominglist will be posted soon, with $$$ andthe table lin
Directional     Restrooms                          gave directions
Directional     Photocopy                          gave directions
Directional     Restrooms                          gave directions
General                                            g
                Printing from library workstations ave information
General                                            Needed to
                other: asking if he could print from wireless print from program we don't have (something for tablet PCs) told
SCITECH                                            Lib Lit
                other: information science databases and LISTA
Directional     other: torgersen?
SCITECH                                            showed text
                other: searching databases, retrieving fullsaving pdf to desktop, e-mailing as attachment
BHSS                                               ebsco
                other: vampires and contemporary culture
Directional     Photocopy                          gave directions
SCITECH         other: wildlife conservation       found some on Addison
General         other: gov docs?                   first floor
SCITECH         other: find book in stx            retrieved book for them
SCITECH         other: gambling addiction          found books
SCITECH         other: television addiction        books addison
SCITECH         other: sae disks                   gave information
General                                            gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH         other: sae disks                   gave information
SCITECH                                            i have no idea, for password
                other: water science and technology why askingbut will find out
General                                            g
                Printing from library workstations ave information
General                                            yes, showed addison search
                other: time, newsweek other magazines
BHSS            other: classical music cds         yes, showed how to search on addison
Directional                                        g
                Printing from library workstations ave information
Directional     other: more group study rooms?gave directions
SCITECH                                             storage
                other: retrieve asce journal fromshowed addison requesdt
General         other: rc book                     past current periodicals
Directional     other: h call numbers              gave directions
General         other: headphones?                 circulation
Directional     Restrooms                          gave directions
Directional     other: rj books                    gave directions
Directional     Restrooms                          gave directions
SCITECH         other: nature magazine            online and print
SCITECH                                           h
                other: differential equations book ave it
General         Check-out a book                  gave information
Directional     Check-out a book                  gave information
SCITECH         other: cellulose journal          not that year, get ILL
Directional     Restrooms                         gave information
Directional     Restrooms                         gave information
SCITECH         other: childhood obesity          lexis
Directional     other: lost and found             circ
SCITECH                                           ebsco and vttext
                other: find articels and references
                o                                  aust.
Referred to: bhss ther: per capita income sydney referred to BHSS
General                                           Showed patron the etd index and how to search in Addison.
                other: how do I access dissertations?
General                                           g
                Printing from library workstations ave information
SCITECH                                             pw for Journal of Fluid Mechanics and professor we were how to get it a p
                other: Asked for a username andThere was no pw to give out. In checking further,didn't see able to accessfrom
                other:                            referred to Ed
Referred to: Ed Lener How to install SciFinder on their computer
Directional     other: Library Tower Desk         Down this aisle all the way to the end, turn left and keep going. It's on the le
General                                           Yes.
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                           yes
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                             showed I have never been here in Addison and directed her to the correc
                other: I'm looking for a couple ofIjournals. her how to look them upbefore.
Directional     other: Heather's office           Directed him along the windows
Directional     Photocopy                         gave directions
Directional     other: Person had lost something  Sent him to the lost and found at the main circ desk.
Directional     Photocopy                         gave directions
General                                           g
                Printing from library workstations ave information
General                                           gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional     Printing from library workstations
SCITECH         other: help finding a book        Walked with patron to shelves and found book
SCITECH                                           Directed patron to correct section
                other: Where is call number RC.... ?
SCITECH                                           One article was Can you online, find them/request them?
                other: ILL would not let me request two articles. availablehelp meshowed patron how to access it. Other was
SCITECH                                           Looked at IEEE, a topic?
                other: How do I set up alerts in IEEE database oncould not find correct link, referred to Larry T and gave patro
General                                           No, but Larry T. may be able
                other: Do you have classes on how to wirte journal articles? to help you find resources specific to engineerin
SCITECH                                           Checked Addison, we should have
                other: Patron having trouble accessing journal Mobilization online access from 2007 on, it is paid for through
Directional     Restrooms                         gave directions
General                                           Explained that stacks = shelves.
                other: What does "Newman stcks" mean? Where are they?
SCITECH                                           Did How do I find the articles?
                other: I had two ILL requests denied.Addison search and found both items patron was looking for, both online
General         Check-out a book                  2nd floor circ desk
Directional     Photocopy                         gave directions
General         other: Is this the 4th floor?     Yes it is.
General                                             to citation for article published in 2001... denied by ILL to fill, however we
                other: Checking citation and howHadlocate book not in stacks
General                                            know how to search search,
                other: Looking for a book, didn't Showed him the titleAddison found book, showed how to use call number to
General                                           Found problem with Worldbank access, reported to Ruby, Rosemary, and Da
                other: trying to access online book
General         other: bound periodicals          Can he check out bound periodicals and for how long - 3 days
Directional                                       gave directions
                other: how to access the bridge from within the library
Directional                                       gave information
                other: How do I request a book from Northern VA.
Directional     other: need to burn a CD          Suggested photocopy area
General                                           Told student that study rooms were
                other: Can I reserve a group study room and where are they located first come first serve however single stu
General                                           No, first
                other: Can I reserve a group study room come first serve however a single student can be asked to leave for
General         other: lost and found              refered to circulation desk
Directional     Photocopy                          gave directions
General                                            I suggested
                other: Wanted a big envelope for a resume he go to the bookstore.
                other: scanner
Referred to: Library Tower Desk                    referred to Tower desk
General         Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional     Photocopy                          gave directions
Directional                                        g
                Printing from library workstations ave information
BHSS            other: History of Wytheville, VA I showed him how to do a keyword search in Addison and directed him to bo
General                                            gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                        Y
                Printing from library workstations ou can pick up your printouts down this aisle and on the left.
Directional                                        I walk across to the bridge.
                other: Is this the floor where I candirected her the road?
General                                            Submitted tech support ther 4th Student went computers told her they pri
                other: student having trouble acessing her flash drive on request. floor. Multipleto try the machines in thecou
SCITECH                                            Helped on specific medical topics
                other: Patron needed help finding bookspatron find books, also referred her to MedlinePlus.
General                                                      it in
                other: Student returning journal checked out with special permission.
Directional                                         books?
                other: Where are the non-fictionIndicated that student needed to use Addison to look up the title or author o
General                                            Referred him to Circulation Desk
                other: Does the library have a lost and found service
SCITECH         other: SPIE Archive 2007           Loaded CD but patron did not have exact citation. Will return tomorrow with
BHSS                                               No, need to wait
                other: IS there another computer with SciFinder for designated computer.
SCITECH         other: Patron needed a SPIE discGave it to him from the drawer.
Directional     Restrooms                          gave directions
Directional     Restrooms                          gave directions
Directional     Restrooms                          gave directions
Directional     other: Wanted direction to Q175Down the hall on the right.
Directional     Check-out a book                   gave directions
General         other: Looking for lost ID         Sent to circ desk
Directional     Photocopy                          gave directions
Directional                                        I the 4th floor?
                other: Is there a book returner on think the closest one is at the entrance to the bridge.
Directional     Photocopy                          gave directions
Directional     Check-out a book                   gave directions
Directional                                        gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                          starts with stack
                other: Find a book whose call no.The nearest QA. on your right is for QA
Directional                                        J
                Printing from library workstationsust tell them at the print station down this aisle and on the left that you we
General         other: Interlibary Loan            Northern VA patron had several questions about ILL. I referred her to the Illi
SCITECH         other: help finding a book         Patron said he needed help finding a QA book. When questioning him, he sa
Directional     Photocopy                          gave directions
SCITECH                                            showed a number of and other aspects of the Irish Potato Famine
                other: question about researching nutritional, medicalsubject guides and suggested to search broadly as a sta
SCITECH                                            we have it online back to 1990,
                other: looking fior online access to the Journal of Heat Transfer but he needed 1984. Did have in print and ex
Directional     Photocopy                          gave directions
Directional     Photocopy                          gave directions
General                                            it
                other: help locating book in stacks was right where it should be
Directional     Check-out a book                   gave directions
Directional                                        g
                Printing from library workstations ave information
SCITECH         other: SPIE Proceedings Volume loked it up
Directional     Photocopy                          gave directions
Directional     other: rc call number              past the s's
General         other: study hour sign-in          did
General                                            gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                       gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
                other: wireless connection
Referred to: 4help                                4help was unable to troubleshoot
General                                           gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                           d
                other: heater knob for study roomon't know, I'll ask
SCITECH                                            specifically needed drawings, technical specs. Found some information in E
                other: information on smoke detectors/alarms
SCITECH                                             QA's?
                other: Can yo8u help me find theThey are in this section starting with the Q's on the left and then going to the
SCITECH                                            with me then found the book.
                other: Can you go to the shelves Yes. We and help me find a QA book that says it is available?
BHSS                                              I asked if he had a specific book in mind & he gave me The Last of the Mohic
                other: Where are the fiction books?
SCITECH                                           They are on the journal..
                other: I need the 1990 issues of The Aeronautical5th floor under this call no.: TL501 .R7
General                                           You may use that.
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
BHSS            other: how to access Lexis/NexisI showed him how to access it from the library homepage and also showed h
General                                           sure
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
                other: Ed Nelson in the Dean's office ofhim Larry Thompson's contact info. a copy of the list of journals and el
Referred to: Larry Thompson                       I gave the College of Engineering wanted
BHSS                                              I for the on the internet Music at Indiana U.
                other: Patron wanted a phone no.found it Jacobs School ofat music.indiana.edu
General                                           Sure
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                           yes
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                           sure
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional     3310/Torgersen Classroom
General                                           gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional     Photocopy                         gave directions
SCITECH                                           Located it elsewhere
                other: Looking for a PhD Dissertation done in PsycInfo, recommended ILL
General                                           T
                Printing from library workstations here are only these print stations that are full right now.
General         other: looking for Buddy          He's in a meeting right now with a rep.
General                                           I started to could take out looking
                other: wanted a small English dictionary she find her one by to a teston Addison, but she had to leave for her t
Directional     Photocopy                         Down this aisle and on the left
Directional                                       No later than new
                other: when do I need to return a recalled book due date
General         other: looking for Carol D        referred caller to her office number
Directional                                       Showed patron location in Science Ref area
                other: Where are current ASTM standards
Directional                                       Showed patron how to use Addison
                other: how do I find if library owns a book
SCITECH         other: need to locate article     information student had -- journal was not in Addison or Ejournals. Howeve
Directional     Restrooms                         gave directions
Directional     Restrooms                         gave directions
SCITECH         other: endnote and databases The main engineering index is Engineering Village and it should export to End
Directional     other: q location                 showed him where the Q call numbers are located
Directional     other: call number location       5th floor
BHSS                                              yes. showed business subject guide. Recommended contacting Ellen.
                other: do we have business databases
General                                           g
                Printing from library workstations ave information
Directional     Restrooms                         gave directions
Directional     Hours library open                gave information
Directional     Photocopy                         directions
SCITECH                                           I looked in Addison and couldn't it.
                other: Medicine and Sport Science v. 52, 2008--will we be getting tell if we would be receiving it. He wanted t
SCITECH                                           I showed her how to go to the and policies
                other: how to find databases related to environmerntal science subject list of databases for environmental sc
General         other: Do you have a calculator?You can access it from your computer. Just enter "calculator.com"
SCITECH                                           after seeing
                other: needed a book on multilevel calculus how much was in Addison, decided to browse shelves
SCITECH         other: looking for MCAT books Tech doesn't have any (just a thesis) and from Worldcat, looks like Roanoke
SCITECH                                           Searched processing Village, which is what he'd already done. I don't know
                other: Looking for articles on digital image Engineeringand control charts. found one, but most articles are of
SCITECH         other: where's Larry's office? 5th floor
General                                             o
                 Printing from library workstations pen file, click print, remember computer #, walk over to copy services, pay
Directional      Check-out a book                   gave directions
Directional      other: where are AS call numbers   2nd floor, behind ref section
BHSS                                                showed how
                 other: looking for books on Nelsonm Mandelato use Addison
SCITECH                                             searched
                 other: looking for general chemistry booksin Addison, got general call number range to browse in
General                                             Grad
                 other: plagiarism checking software School "trialed" some plagiarism checking software -- don't know if the
SCITECH          other: help with software problem  needed to download and install some additional software for a program her
General                                             g
                 Printing from library workstations ave information
SCITECH          other: can't find book on shelf went to stacks and found book.
SCITECH                                              mean
                 other: what does special storage Patron was looking at a book for which there were circulating copies in stora
General          other: book not on shelf           checked shelf and reshelving room. Pointed patron to search request form
General                                             Told had no, they were first room
                 other: Student wanted to know if youhim, to reseerve a studycome first serve, as long as he had more than tw
Directional      Photocopy                          gave directions
SCITECH                                              Ss
                 other: Needed vol for title in the Looked it up in Addison, found it was in the stacks, went back to the stacks in
Directional      other: How do I get out?           Take elevator to 2nd floor.
Directional                                         Sent
                 other: Looking for a GF call number him to third floor.
General                                             Told him
                 other: Anymore study rooms available? about the one at the end of the 4th floor, and the 2 on the 2nd floo
SCITECH                                             Found it in Addison, directed him
                 other: Student wanted help finding an article in Economic Geologyto EJDB.
General                                             No, they
                 other: Can we reserve the study rooms? are first come first serve.
Directional      Photocopy                          gave directions
General                                              in French
                 other: Looking for books written Showed how to limit by language in Addison
General                                             showed
                 other: how to get volume from storage him how on addison
SCITECH                                             Two workstations adjacent to the SciTech desk
                 other: Which library computers have SciFinder
Directional      other: current periodicals         gave directions
                 other: I need                      Did some searching in requirements from the 1960s to today.
Referred to: Larry Thompson to compare electrical engineering degree Compendium and found articles about today, referred
SCITECH                                             Showed patron Wildlife and Ecology Studies Worldwide index and how to se
                 other: How do I find peer-reviewed articles on Gray Squirrels?
General          other: Are you Ms. Goldbeck? No, directed her to Kiri's office to see if she was there.
General                                             g
                 Printing from library workstations ave information
                 other:                             for some reason
Referred to: circulationnot able to request an item from storage Addison not allowing request to be submitted, transferred t
                 other: what type of mail server? called up 4help, and they gave answer of POP
Referred to: 4help
SCITECH                                             in soil science by author
                 other: how to search for articles showed compendex /ev
SCITECH          other: soil science access         tring to access before we have online
Directional      Photocopy                          gave directions
SCITECH          other: needed book on cold fusion  Located some in Addison
SCITECH                                             located call number in Addison, directed to 5th floor for older volumes
                 other: looking for journal of guidance control and dynamics
Directional      other: QA                          gave directions
General          other: group sutdy rooms           first come, no reserve
SCITECH                                             special collections has old course listings
                 other: graduation requirements for mechanical engineering from 1960
Directional      other: r call number               gave directions
Directional      other: docs?                       gave directions
Directional      other: h call number               gave directions
SCITECH                                             books, articles
                 other: history of medicine in spain 1100-1500 form historical abstracts
Directional      other: where is Larry's office     5th floor
SCITECH                                             Gave Ed's
                 other: looking for tutoring help in Geology contact info (in case he knows of a group) and the email address a
SCITECH          other: looking for proceedings found call number in Addison
Directional      Restrooms                          gave directions
Directional      other: looking for scripts section Directed student to 3rd floor
General                                         Directed them to the a site computers
              other: Students needed to use computer to download public for a class and suggested the T-Hall bridge if the
General                                         Yes,
              other: If I chcek a book out today, can I have it over Spring break?
Directional   other: Where is the scanner       Directed the patron to photocopy
Directional   Restrooms                         gave directions
Directional   Photocopy                         gave directions
Directional   Photocopy                         gave directions
SCITECH                                         had call
              other: how to access article in journal number, but didn't realize print ended in 2001. Was off campus and
General                                         yes
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                         Y
              Printing from library workstations ou can print from any computer. Just tell them the name of your computer
Directional   Check-out a book                  Just go down to Circulation on 2nd floor, unless you are leaving through Torg
Directional   other: bridge                     Go down this aisle all the way to the end, turn left and you'll run right into it
General                                         There are book trucks in that area
              other: Where do I put books to be reshelved that I have copied? for that purpose, or you may put them rig
General                                         yes
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH       other: Looking for RD 127---      I checked Addison to make sure the no. was correct and it was available and
General                                         Get
              other: How do I print something? on one of our PCs, bring up what you want to print, give the print comm
General                                         Told her from a flash drive. .
              other: Student wanted to print somethingto try one of our machines. If it did not work, she could go to the m
Directional   Photocopy                         gave directions
Directional   Photocopy                         gave directions
General       other: Where are more computers   Outside the elevators on every floor.
Directional                                     Sent
              other: Student looking for a PS book him to 3rd floor.
General       other: Someone looking for Kiri Gave them her Cheatham Hall phone number.
Directional   Restrooms                         gave directions
General                                           a computer.
              other: Student looking to borrowTold him that the Library did not, and that I didn't think that the Torg Bridge
Directional   Check-out a book                  2nd floor exit, ot Torg bridge exit.
SCITECH                                         Looked Ts
              other: Student needed two books in the up the titles in Addison, gave him the call numbers. Sent him the the
Directional                                     Sent SHs
              other: Person looking for books in theher down the hall past current periodicals.
Directional   Photocopy                         gave directions
Directional   Photocopy                         gave directions
General                                         gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                         Checked Addison,
              other: Having trouble locating a book in QC 20.7.... walked patron to correct shelf and found book.
Directional   Restrooms                         gave directions
SCITECH                                         Journal issue was from 1983, Can electronic copy available. Recommended
              other: This book has an article that I need in electronic format.so noyou help me access it?
SCITECH                                         Told them 3rd floor are they?
              other: We need to find the psychology books. Where(which was wrong). Offered to help them find books on
SCITECH                                           articles.
              other: Patron needed to find twoLooked journals up in Addison. One we did not have in either format, told pa
General                                         Helped patron open flash drive.
              other: Having trouble opening flash drive on public computer
Directional   Restrooms                         gave directions
Directional   Photocopy                         gave directions
Directional                                     gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional   Photocopy                         gave directions
SCITECH       other: find call number           patron only had authors and general subject of book. We found several in Ad
Directional   other: Bridge                     gave directions
Directional   other: location of call number gave directions
SCITECH                                         showed him how to search Addison for the relevant topic terms, how to find
              other: need books on plant genomics
General                                         Student needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.) a paper clip. Gave him one
SCITECH                                         Looked them
              other: Student could not find books on shelf. up, found they were on reserve. Sent her to Circ desk.
Directional   Restrooms                         gave directions
General       Hours library open                gave information
BHSS                                               Did some searching on Baudelaire
                other: Student was looking for biographical materialsin Addison, found her one book that might be helpful. Se
General                                            I did the of electronic sheep?"
                other: I'm looking for "Do androids dreamAddison search and found that the book was checked out. Only the
Directional     Check-out a book                   gave directions
Directional                                        T
                Printing from library workstations he copy center is closed 15 minutes before the library.
SCITECH                                            Library did not from 1978
                other: Professional engineer requirements in VAhave information however located contact information for Vi
Directional     Photocopy                          gave directions
General         other: book r eturn                Second floor at the Circulation Desk would be best if you are going down tha
General                                            Sure
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                            C
                Printing from library workstations omputers are on every floor and all print to this 4th floor printer.
General         other: transparency                They will make transparencies for you at Photocopy--right down this aisle an
SCITECH                                            I checked It says no. on Addison and
                other: Looking for v. 2 of HortTechnology. the callit is in the stacks. it sounded like he was in the correct lo
Directional     other: bridge                      Go down to the end of this aisle and turn left, you'll run right into it.
General         other: transparency                They will make it for you at the Photocopy Center--right down this aisle and
General                                            You may use it
                Supplies (pencil/pen/paper/tissue/stapler/etc.) here at the desk.
Directional                                        4th
                other: where are group study rooms and 2nd floors
Directional                                        showed on map
                other: where is Heather Lang's office
Directional     Photocopy                          gave directions
General                                            g
                Printing from library workstations ave directions
SCITECH                                            showed him History of Science, technology, and medicine, Engineering Villag
                other: history of convection/conduction ovens
General         other: call numbers location       gave information
Directional     other: call number location        gave directions
SCITECH         other: do we have the History of no Naval Dry Docks
Directional     Photocopy                          gave directions
General                                            g
                Printing from library workstations ave information
Directional     Check-out a book                   gave directions
SCITECH                                            Used Addison to find
                other: Looking for a general book on biotechnology some prospects
General                                            Explained she should be in the system as a student, even though she doesn't
                other: distance learner wanting to know borrowing privileges and how to print
General                                            1st students went to look for computers there, but no one else was
                other: Students needed to use group study room w/projector, other rooms to use (all full). This took about 1
Directional     Photocopy                          down hall
SCITECH         other: where to find QE section showed where to go in stacks (was in Ref area)
Directional     Restrooms                          down hall
Directional     other: looking for QH book         Was in ref stacks, directed to regular stacks
Directional     Restrooms                          down hall
General                                            No - his friends apparently had more of a sense of humor than he did. Event
                other: did my moronic friends give you my tablet PC?
SCITECH                                             autism
                other: do you have any books onnothing about autism in particular. Told him (based on subject search) there
Directional     Check-out a book                   2nd floor
General                                            did
                other: please initial study hours sheet
General                                            gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional     Restrooms                          gave directions
General         other: reserve material            showed how to find something on reserve
Directional
General         other: University Directory        lent copy of directory
Directional     other: looking for a book by CN gave directions
Directional     Photocopy                          gave directions
General                                            All copies were checked
                other: look up a book since all public terminals were full out, placed request on one copy
                other: Graduate student beginning literatureLarry for detailed assistance
Referred to: Larry Thompson                        Referred to review in Civil engineering
Directional     other: rc call #                   gave directions
General                                            addison says on shelf, but not
                other: wanted volume 14 of "teaching children mathematics" there. tried calling tech services to see if collec
General         other: time magazine               1st floor
Directional     Check-out a book                   gave directions
Directional     other: Where do I pay fines        Directed to photocopy/chashier
Directional     other: RG call number              Showed him location on 4th floor
Directional     other: U call number               sent him to 5th floor
Directional                                        s
                other: location of TL call numbers ent patron to 5th floor
Directional                                        Accompanied section on 5th floor and has been up for them. Explained ra
                other: Students needed help finding books in Z students to5th floor -theylocated booksthere but could not loc
SCITECH                                            for via worldcat--we did own ebook in question.
                other: looking for ebook on signal processing
Directional     other: where is q130 call numberbehind us
General                                            Told the it was first with first serve.
                other: Student asked about reserving him study roomcome the display screen.
SCITECH                                            Found the call number, sent him to Currents.
                other: Person wanted Jan. issue of Virginia Wildlife
General         other: Lost and Found              It's at Circulation on the 2nd floor.
General         other: FAX                         It's at the Photocopy Area--down this aisle and on the left.
Directional     Restrooms                          Go straight down this aisle. It's on the right, about half-way down.
SCITECH                                            Found the pages he needed in Business Source
                other: Re: access to 2004 issue of International journal of production research. Complete
General                                            Yes. Apparently so "green" tubs?
                other: are those flowers real? Are they in one of the (she looked and was happy)
Directional     Photocopy                          down hall
Directional     Photocopy                          down hall
General                                            gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                        Take
                other: where is Lesley Moyo's office? curved wing around, once hit next set of offices, hers will be the last on
Directional     Photocopy                          gave directions
Directional     Check-out a book                   either the bridge (self) or 2nd floor (full service)
Directional     Restrooms                          gave directions
General         other: how does Get VText workgave a detailed explanation of the process
SCITECH         other: Needed to find SAE papers   Gave patron 2002 CD-ROM and showed him how to start, advised to search
BHSS                                               Looked current periodicals but was unable to locate 2007. Patron needed m
                other: Patron wanted to find a journal injournal up in Addison, stopped subscribing in it.
SCITECH                                            Showed patron where ILL is on website
                other: Patron asked about requesting SAE papers through interlibrary loan and how long it takes
SCITECH                                            Helped patron could not locate correct shelf it was on.
                other: Patron needed to fidn a specific book butfind correct shelf and book
Directional     Restrooms                          down hall
General                                            gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                            Didn't quite have
                other: wanted encyclopedia of LCD technology that... found 2 that might have brief info, and a book on th
General                                            gave supplies needed
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                            Turns out, she periodicals section
                other: trying to locate specific journal in currentdidn't know how to read the call numbers, so showed her how
General                                            I but hasn't been picked up, can I view it?
                other: if a book is on the holdshelfactually don't know the answer to this... not sure if the person can view it a
Directional     Photocopy                          gave directions
General                                            Told her Ed would be on the She at 5 p.m.
                other: Person needed help entering an online job application.desk was looking for Ed Lener.
General                                            Sent him to Photocopy area to
                other: Person was having problems opening a Wor document. use their machine with word on it.
Directional     Check-out a book                   gave directions
Directional                                        Sent
                other: Student looking for Gov docs. her to 1st floor.
BHSS                                                on Pal Pot
                other: Student looking for books Searched in Addison, found a couple of books in the Ds. Sent him to second f
                other: Peerson wanted to scan something to the call to Photocopy.
Referred to: Photocopy                             Transferred PDF
SCITECH                                            Looked in Addison, found
                other: Student wanted information on types of tobacco him a few books and journals.Sent him to the stack
Directional     other: looking for S call numbersgave directions
General                                            gave
                other: how to use Factiva database instruction
SCITECH                                            Directed patron to the online CRC Handbook of Chemistry and Physics
                other: needed to look up vapor pressure of several compounds
SCITECH                                            Checked Addison and Academic Search Complete
                other: Info on energy efficient lighting
General       other: help finding books         gave information
General       other: help finding books         gave information
Directional   Photocopy                         gave directions
General                                         g
              Printing from library workstations ave information
General                                         g
              Printing from library workstations ave information
Directional   other: location of call number gave directions
General       Check-out a book                  circulation
Directional   other: fax machine                gave directions
SCITECH                                         searched stacks with patron, showed search form for missing item
              other: missing annual review volume
SCITECH                                         search, then use search history, then look for subject terms in record
              other: ev searching for ISE related papers
SCITECH                                         addison
              other: abuse of steroids, book needed search, many checked out, showed how to make request/ hold
Directional   Restrooms                         gave directions
Directional   other: fax                        gave directions
General                                         g
              Printing from library workstations ave information
General                                         g
              Printing from library workstations ave information
Directional   Restrooms                         gave directions
Directional   Photocopy                         gave directions
SCITECH                                         Showed them academic search complete,
              other: Students needed articles on Tranplant rejection for a short paper. how to limit their search, and how
General                                         Told the study first come first serve. No reservation were taken.
              other: Student asked about reserving her it was rooms.
SCITECH                                         gave
              other: Patron asked for SAE papers him the discs.
SCITECH                                         went the stacks.
              other: Patron looking for a book not into the stacks with the person. Was not there. Placed a search on it.
SCITECH                                          a bridge management system
              other: Patron needed articles on Showed him Compendex, and how to search in it.
SCITECH                                         Looked it in in Addison, found the call number, sent her to the stacks.
              other: Student wanted help finding a book up the Ss.
SCITECH                                         Looked in Addison, we did not have it. Googled itand found it. Advised the p
              other: Professor wanted an ASHRAE standard
SCITECH       other: looking for information on bridge project for engineering class
General                                         Also location
              other: Verification of call number andwanted to know what I holdings were for the title
Directional   Photocopy                         gave directions
SCITECH                                         textbook was this student study guide
              other: do we have the textbook that goes with probability and Statistics for engineers. We do own the book b
General       other: help with online scholarship application.
SCITECH                                         We did RJ's
              other: Looking for volume of a journal innot own the volume needed in print however did have electronic acc
Directional   Photocopy                         gave directions
General       Photocopy                         gave directions
General                                         Sure
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional   Check-out a book                  You ma8y check them out at Circulation on 2nd floor or at the desk on the le
General                                         No, lost it.
              other: Did anyone turn in a wallet? I but I'd also check the Lost and Found at the Circulation Desk on 2nd floo
SCITECH                                         Yes, this then asked about finding a TD call on She asked if told her check
              other: She asked if this was the 4th floor, the 4th floor, but the TD call no. is no. the 5th floor. itI could be the bo
SCITECH                                         I went to Addison and methods.
              other: I am looking for this journal--journal of immunol showed her the results. The journal name was: Journ
General                                         I sent     Word printing area
              other: She was having trouble printing her to the document. for help.
General                                         from storage
              other: How to retrieve a volume Showed how on Addison
SCITECH                                         Used Addison to
              other: Looking for books on quantum mechanics find
SCITECH                                         Used Addison to locate
              other: Need an introductory book on human anatomy some
Directional                                     circ desk
              other: where to pick up a book that is on hold
General                                         g
              Printing from library workstations ave information
Directional   Restrooms                         gave directions
Directional   Check-out a book                  gave directions
Directional                                      Lener
              other: Person was looking for Ed Sent him to Ed's office.
SCITECH                                         Went with her stacks
              other: Student wanted help finding a book intheto the Qs, found the book, gave it to her.
Directional                                         Pointed her use
                 other: Student was looking for a computer toto the pod in front of the elevators.
General                                             gave supplies needed
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                             cancelled print, now online
                 other: technology and culture journal
                  mcmillan
Referred to: gailother: temporarily unavailable etd referred to Gail McMillan
                 other: questions                   referred to digital library staff
Referred to: digital library staff on unavailable etd
Directional      Restrooms                          gave directions
Directional      Restrooms                          gave directions
General                                             g
                 Printing from library workstations ave information
General                                             gave supplies needed
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                             gave supplies needed
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional      Restrooms                          gave directions
General          other: what floor is this          4th floor -- 4th of the library, 3rd of Torgersen
BHSS                                                since
                 other: information on flutes -- general she was looking for general information, suggested that she look in Add
SCITECH                                             patron had
                 other: find specific articles on horticulture a list of articles, showed her how to search for journal title in Add
Directional      other: printers                    gave directions to Photocopy
SCITECH                                             in virginia
                 other: statistics on groundwater looked for books on virginia hydrology, groundwater, water supply. gave stu
SCITECH                                             showed him how
                 other: find access to older medical journal articles to search addison, find the volume needed and find the cal
BHSS                                                call from BHSS desk -- brainstormed where to look for the data needed
                 other: statistics on number of welfare families in VA in 2004
SCITECH                                             p
                 other: find articles on horticultureatron knew which article she wanted. showed her how to search addison,
Directional      Photocopy                          pointed her in the right direction
SCITECH                                             showed how do get to the full-text
                 other: found an article in ScienceDirect --him howIto search addison and find out what volumes we actually h
Directional      Restrooms                          pointed in/told him the correct direction
General          Hours library open                 told him when we close
SCITECH                                             one
                 other: can't find these call numbers call number was a KF -- sent him to the 3rd floor. the other call number
Directional      other: Torgersen bridge            gave student directions
General          other: water fountain              directions
General                                             explained pleasure reading
                 other: where are fiction and non-fiction forthat everything is shelved by call number and that she would need
Directional      other: Lost and Found              It is at the circulation desk close to the main entrance.
Directional      Restrooms                          gave directions
Directional      Photocopy                          gave directions
Directional                                         Provided directions
                 other: Where is Heather Moorefield-Lang's office? to Heather's office
General                                             You may use it.
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
General          other: Margaret's office           Go down this aisle all the way to the end. Turn left like you are going to the
General                                             yes
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                             Garrett titled biochemistry that her professor had Then I tried her. He didn
                 other: Wanted to find a book by I checked Addison under a/t search with 0 results. suggested toan advanced
General                                             W
                 Printing from library workstations hen printing from the workstation next to the desk, just tell them when yo
General                                             Y
                 Printing from library workstations ou may print from any computer. Tell the staff in Printing the name of you
General                                             J
                 Printing from library workstationsust go down this aisle on the left.
Directional      other: Nearest exit                If you are going toward Torgersen, so down this aisle and turn left to cross th
Directional      Check-out a book                   gave directions
Directional      Photocopy                          gave directions
SCITECH                                             Walked in QC766
                 other: Patron needed help finding a bookwith patron over to shelf and to re-shelving room, did not find book.
General                                             No, Do are at the 2nd floor circulation desk
                 other: Where are the reserve books?theyyou have them?
General                                             Not sure which doors
                 other: Can I use the doors marked "Fire, do not exit"? patron was referring to. Directed her to stairs to get do
General                                             Took patron through record and explained different fields.
                 other: Help me decipher this Addison journal record! Patron needed help understanding the holdings field
General                                             Nope, 1st ways
                 other: Is there no way I can get out the onlyfloor? out are 4th floor through Bridge or 2nd floor.
General                                             used stapler
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional     other: looking for "SB" books down hall, near photocopier is where that section is
SCITECH                                            Previous patron
                other: took to stacks to show where to find SBs still had trouble locating books once got to the SB section.
Directional                                        with SciFinder?
                other: where are the computers Around corner, next to stairs.
SCITECH         other: request a book through ILL
General         other: picking up books held for him
SCITECH                                             from a journal we do not own.
                other: Student wanted an article Searched in Addison for the journal, showed him how to request it from ILL.
General                                            yes
                Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional     other: looking for the QA's        It's on the left right over here.
SCITECH                                              would duplexer. The subject search than working for that.
                other: I'm trying to find books onI a radio use the keyword search ratheris not the subject search. Only subject
General                                            I got      study room?
                other: Can you turn the heat down in the knob for the heater from our drawer and turned it down.
General                                            Y
                Printing from library workstations ou may print from any computer. Just tell them the name of your compute
Directional     Restrooms                          Go down this aisle. A large restroom is about half way down and on the righ
SCITECH                                            After searching Engineering Village, entitled Building I did not find it. I refe
                other: IEEE Colloquium on Software Tools for Interface Design paper etc. and Addison,OSS/Motif User Interfa
SCITECH                                            Walked patron through record, explaining what different fields meant so she
                other: Patron needed help dechipering library records for assignment
SCITECH                                             of HortTech, but it is not on the not Can Vol help me find it
                other: I am looking for Volume 3 Looked at Addison record, we doshelf.have you 3 in print, butit? is online. Sho
SCITECH                                            Walked patron out how to look up citations. Explained Addison searching, I
                other: I need help! Patron needed help to figurethrough decipheringarticles from citations, and how to access
SCITECH                                             but it is not on the shelf.
                other: I am looking for this book,Walked patron to correct shelf, book was there.
General                                            g
                Printing from library workstations ave information
SCITECH                                            Walked patron through library record
                other: Patron needed help dechipering library records for assignment and explained what various fields mea
SCITECH                                            Walked patron through library record and needed clarification on what mea
                other: Patron needed help dechipering library records for assignment. Also explained what various fields a rec
Directional                                        g
                Printing from library workstations ave information
SCITECH                                              bug for class to Academic
                other: need articles on MilkweedGuided patronassignment Search Complete database and keyword search
SCITECH                                            We do not own New River
                other: looking for a calculus textbook for class at the book but provided several suggestions of where she mig
General                                            called had water Dean's
                other: reported handicapped restroom report into on floorsuite
General                                            Showed him Academic from scholarly journal for English how
                other: needed journal article on obesity in United statesSearch Complete and showed him paperto do a search
SCITECH                                            Determined that
                other: patron couldn't locate volumes of journals she had been looking for needed volumes in Current period
Directional                                        Provided directions
                other: Where do I find books with RC call number to RC book stacks
General         other: May I check out this book Determined that the book did circulate and referred patron to circulation
Directional     Check-out a book                   referred patron to circulation desk
SCITECH                                            Checked his through ISI then searched
                other: patron tried to acces full-text to articlecitation and Web of sciencejournal in Addison. Determined that
General                                            Circulation to check out books and
                other: where do I check out books and how many can I check out as an undergraduate 50 books
SCITECH                                            Showed him of information in a journal article
                other: Student was trying to detemine validityhow to search references cited in the article and how to search
SCITECH                                            Confirmed information and that we owned the conference proceeding that
                other: Off campus student was trying to verify holdings of a conference proceeds in preparation for an Interlis
General         other: pay a fine                  gave her directions to cashier/photocopy desk
SCITECH         other: need to find a QH book took her to the stacks and showed her how to read call numbers, then reche
SCITECH                                            gave her a
                other: how/where do I find this QP number map of the 4th floor and showed her where the QPs are, showed
Directional     other: print outs                  directions to photocopy services
BHSS                                               first the bindery, then the floor where that
                other: where do journals go when they leave the current periodicals shelvesjournal's call number is shelved.
Directional     other: print outs                  directions to photocopy desk
Directional     other: location of Q call numbersgave directions
Directional     Photocopy
General                                             book
                other: question about recalling aexplained the recall process. Looked up initial checkout date so I could give a
Directional                                        d
                other: where are RG call numbers own hall
SCITECH                                            We
                other: looking for journal "photon" don't subscribe, but did find it in Worldcat
                other: Question about putting EDT back on restricted list
General, Referred to: gail mcmillan                Referred to Gail McMillan
Directional     Photocopy                          Just go down this aisle. It's on the left a few feet down.
Directional                                        Just
                other: Where do I pick up my prints? go down this aisle. It's on the left a few feet down.
SCITECH       other: Horticulture databases I showed her the subject page for Horticulture and showed her how to searc
SCITECH                                          We found several
              other: books on molecular maipulation of algae in the QK 865 area.
General                                          Yes
              other: Can I check out these bound journals
SCITECH                                          Checked Addison, everything
              other: Can't find the recent issues of Automobile Quarterly is kept in the stacks
General                                          g
              Printing from library workstations ave information
SCITECH                                          showed journal
              other: looking up references for Hort assignmenttitle search in Addison and explained online vs print
General       Hours library open                 8-6 this coming week. closed this sunday, open next sunday
General       Hours library open                 9-6 saturday
Directional   Photocopy                          gave directions
SCITECH                                            number area
              other: looking for book in RA calllooked up in call number in Addison, patron realized that it was not the book
Directional   Photocopy                          gave directions
Directional   Check-out a book                   gave directions
Directional   Hours library open                 Hours for Art and Arch during spring break
SCITECH                                          Showed him how to access electronic and send to myself as e-mail attachme
              other: how do I get access to articles in electronic journals, save them, journals through e-journals database,
General                                          Assisted same patron with using public computer.
              other: having trouble using computer
SCITECH                                          We
              other: Patron needed ASI standard did not have the standard so recommended Interlibrary Loan.
SCITECH                                          A check of the needed
              other: patron could not located journal volume call number that he had and the citation information indicate
SCITECH       other: ASTM standards              I showed her the reference sheet that is listed alphabetically under the help
SCITECH                                          Addison 1991
              other: Journal of Applied Entomology for showed that we carry this online, but when actually looking at the o
Directional   other: Looking for an H book       She needed to go to 3rd floor. I showed her on the U. Libraries handout. Sh
Directional   other: Brenda Hendricks' office Go all the way down to the end of this aisle, turn left. Before you get to the
Directional   other: scanner                     gave directions
General                                          told her
              other: study rooms -- how do I get one they were first come first served -- but that a group pre-empts an in
SCITECH                                           is it and the DOE it
              other: gov docts software--what Wanted where is Fuel cell Handbook which we have on CD. Told him that the
Directional                                      d
              other: location of QH call number irections to back corner of building
General                                          Looked up the
              other: How di U request a book from storage book on Addison and showed patron icon for placing a reques
General                                            the teamspot room
              other: how to use the monitor inhe had "video display not valid" told him to try Cntl F8 to get it to work. See
Directional                                      Do the person who works with GIS.
              other: I'm trying to find the office ofyou mean Ed Brooks? (No, the other one.) Bruce Obenhaus? (Yes.) I dir
Directional   other: Looking for the QP's        You were in the Reference area. The Q's start over here and go around to th
Directional   other: Looking for the QP's        The Q's start over here and go around to the QD's. The other 2 sections you
Directional   Check-out a book                   2nd floor circulation desk
General       other: Patron saved a document on one of the public computers and it saved in My Documents. She could no
SCITECH                                          Showed library web page listing standards we currently have available
              other: What Engineering Standards do you have?
Directional   Check-out a book                   circ desk
SCITECH                                          back
              other: location of an R15 call number wing, 4th floor
General                                          told her she when I don't article at Photocopy services and email it to hers
              other: how do I get a copy of an article I needcould scan thehave a copy card or money with me
General                                            number
              other: where can I find an RC callaround half way down the back wing
General                                          I put his call
              other: How to get a book from Northern VA no. in Addison and showed him how to go to forms, then library
Directional                                      I asked him in this section (correct section.) Could it he said "yes." I told him
              other: I'm looking for this QA book. I looked if the book was available on Addison and be in reshelving?
BHSS                                             I maps.
              other: Local engineer wants aerialtransferred him to Ed Brooks for help.
General                                          was periodicals so can not find
              other: lloking for periodical in currentbound issue,andredirected to stacks
SCITECH                                          addison search physics limit to film / video
              other: videos for physics instruction
Directional   Printing from library workstations
General                                          Told to talk to have limp) and wanted to don't if possible to get photocopies
              other: forgot wallet in car, long way back (does folks at Copy Services, as I know have any jurisdiction on their
General                                             or anywhere on currently the
              other: can I check these out herenope, 2nd floor is the 4th floor? only place to check out, until the library resu
General                                          He had searched Tech's site for 30 minutes files into PDF format
              other: student looking for software in computer lab to convert word & exceltrying to find computer lab info..
SCITECH                                          Told we don't keep the most recent, as
              other: looking for latest copy of fundamentals of engineering handbook they tend to "walk". Could get sense
                 other:
Referred to: circulationbook fine                   referred to circulation
General                                             I called Neal Henshaw, but to work with TeamSpot.
                 other: Patron needed help configuring his laptop to be able didn't get him. I then called Robert Sebeck, who
General                                             I gave him he could address.
                 other: needed John Victor's contact info. sohis e-mailscan a map for him
General                                             Sure
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional      Photocopy                          gave directions
SCITECH          other: journal of forest science we don't have it
SCITECH          other: journal in binding          called binding, it was back, binding entered info in Addision and brought volu
SCITECH                                             Couldn't locate book in stacks. Checked Addison for call number that they h
                 other: Couldn't locate book in stacks.
Directional      other: rc call #?                  gave directions
General                                             yes
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                             H
                 Printing from library workstations ow to do it, and where can pick up printouts
General                                             gave supplies needed
                 Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH          other: looking for astm standard showed books in ref room, plus index so we could locate the right volume
General                                             Grad students can have up to 100
                 other: How many books can I check out?
Directional      Photocopy                          gave directions
General          other: how to get to bridge        you can't. it's closed.
Directional      Photocopy                          gave directions
SCITECH          other: finding on line articles    showed connections in addison to online
General          other: software to make pdf file don't have it on library computers. bridge is closed
SCITECH                                             searched ieee explore, inspec, finally found citation on google, then ulrichs t
                 other: find conference/journal paper
General                                             g
                 Printing from library workstations ave information
SCITECH          other: find journal article        found article in ISE publication
Directional      Check-out a book                   gave directions
SCITECH                                             Used pain
                 other: Articles on treatment of lumbarpubmed to locate relevant articles
General          Check-out a book                   Either at Circulation on 2nd floor or at the desk right before you go across th
General          other: printing from a laptop      Have you registered your laptop with the Computing Center? (No). Then yo
BHSS                                                couple check to see if they said they found the section, but most of the bo
                 other: Looking on 3rd floor for a Did youHQ 76.2 and HQ76.26 books. Iwere available on Addison? (Yes, yeste
General                                             D
                 Printing from library workstations own this aisle and on the left a few feet.
SCITECH                                             I checked in Addison
                 other: Do we have vol. 1 of this book? QD262 .Z6 by call no. and series title, but we only own vol. 2. I told
General          Check-out a book                   On 2nd floor at the Circulation Desk or if you are going to Torgersen, you can
General                                             Go to
                 other: Requesting a book from storage the bottom of the Addison record, where the Request icon is. Click on
General                                             Go to the Circulation Desk on 2nd floor. They will have it there.
                 other: I want to get DVD 1746 for my professor.
General                                             We don't have put on Your teacher may at Circulation and they didn't have
                 other: I need a Customs CD my teacher said she it here. reserve. I checked not have requested it soon enough
Directional                                          - where
                 other: looking for call number TPUpstairs is that
SCITECH                                             Not able
                 other: looking for QD book (Biochemistry)to locate in stacks or in reshelving room - both copies missing, both
General                                             Yes
                 other: do you have a fax machine? - photocopy services down the hall on left
General                                             Couldn't find location
                 other: looking for 1983 journal w/GB in call number in Addison record for GB range like can for books. Sho
Directional                                         t
                 Printing from library workstationso pick up printouts, go to photocopy services down hall on left.
General                                             After showed him
                 other: where to find shakespearan theater books broad books on that topic, found he actually he had 3 title
Directional      other: where are the SBs?          Across from the photocopier station.
SCITECH                                             From ScienceDirect, she was confused by options (and when off campus, did
                 other: looking for journal articles, not having luck
SCITECH          other: looking for ASTM standard   searched in Addison, also used Larry's ref sheets on standards
General                                             Said we could hold them at not ready to check out while ran to for him.
                 other: wanted to know if could leave books interested in butthe ref desk until the end of the day next class
Directional      Photocopy                          down hall
                 other: still couldn't locate correct didn't know what the numbers meant or how to find what patron needed.
Referred to: Larry Thompson                         I ASTM standard
General                                             Told drive
                 other: Student looking for a lost flash her it was not at this desk. Suggested she go to the 2nd floor circ desk, b
Directional      other: RC call numbers             directions
SCITECH                                         told him we had it
              other: need to use science citation index where isthe early volumes in print and the later volumes, 1975 on, o
Directional   Restrooms                         directions
Directional   Restrooms                         gave directions
General                                         g
              Printing from library workstations ave information
Directional                                     provided directions to this area of the stacks
              other: Where are the RA call numbers
Directional   Photocopy                         gave directions
General                                         g
              Printing from library workstations ave information
Directional                                     2nd
              other: Where are the videos located floor
SCITECH                                         SUPPL. TO A JOURNAL THAT WE the supplement requested article on Interl
              other: LOOKING FOR ARTICLE IN determined that we did not haveOWNED
General       Photocopy                         Yes, Photocopy is just down this aisle and on the left.
General                                         Sure, you may
              Supplies (pencil/pen/paper/tissue/stapler/etc.) use some tape.
SCITECH                                           suggested he try the reshelving Addison a few minutes to fill
              other: Looking for a book on 5th Ifloor that said it was available onrooms. I also told him ago out a request
Directional                                     There the individual rooms.
              other: I always forget which floors haveare several up here and the other 2 are on 2nd floor.
SCITECH                                         I for these years. I The 2004 one needs to be ordered through Illiad. From
              other: I need SAE technical paperslooked in Addison. understand some of them are on CDs. The years I need a
General                                         Yes, you may use
              Supplies (pencil/pen/paper/tissue/stapler/etc.) it.
General                                         Sure, you may
              Supplies (pencil/pen/paper/tissue/stapler/etc.) use it.
Directional   other: call number qe             gave directions
Directional   Restrooms                         gave directions
General                                         gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional   other: torgersen?                 gave directions
SCITECH                                         if ASCE articles
              other: how to reference and quotequoting word for word, need to put in quotes, and reference. if using gene
SCITECH                                         showed chemistry"
              other: how to access papers from "green site, and full text links, save pdf to desktop and e-mail as attachmen
General                                         gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                         g
              Printing from library workstations ave information
SCITECH                                         Patron find it on looking
              other: Looking for a book in QD, cannot had been shelves in Sci-Tech Reference section only. Looked up recor
General       Check-out a book                  Downstairs at the 2nd floor Circ desk
Directional   Photocopy                         gave directions
BHSS                                            Did catalog searching Cold War
              other: Patron needed to find books on Reagan and theto find a few books, retrieved call numbers of a few bo
SCITECH                                         Walked through searching Compendex, IEEE, other types of energy
              other: Patron needed to find journal article on benefits of wind energy versus Academic Search Complete and
General       other: Do you have this textbook? Searched in Addison, recommended ILL
SCITECH                                         Searched
              other: Patron needed to get a NTIS report catalog, recommended that he request through ILL
Directional   3310/Torgersen Classroom          gave directions
SCITECH                                         This was a transfer from
              other: Importing citations from PubMed into EndNote LiveRef - question was easier to address over phone
SCITECH                                         Grad student in Entomology was having problems with EndNote and importi
              other: Assisted student with EndNote problems, searching CabDirect, and Interlibrary Loan
SCITECH                                         Looked up journal title, gave him correct call number. The volume call num
              other: Student could not find journal in stacks. Checked call number that he gave me - he had wrongthat he n
Directional   Restrooms                         Turn right and go down that way.
Directional   Restrooms                         gave directions
Directional   Check-out a book                  You have to go down stairs.
Directional   Photocopy                         Go along that way and turn left. It is the copy center.
SCITECH       other: Questions about ETDs. Guided patron to VT ETD page and information for authors.
General       other: Find a book                You have to check the re shelving room if the book is not at the shelf.
Directional                                     Sent to 2nd
              other: Student looking for a book on hold floor Circ desk.
Directional   other: Where are the MLs?         Third floor, the wing in the older part of the building.
Directional   other: 3080 Torgersen             Go all the way down to the end of this aisle, turn left and go into Torgersen.
General       other: Where is Fralin Hall?      I showed her where it was on the map.
Directional   Check-out a book                  Either at the desk on the left before you go across the bridge to Torgersen o
Directional   Photocopy                         Go down this aisle. It is just a little way down on the left.
Directional                                       no.?
              other: How can I find this TA call It's on the 5th floor in call no. order up there.
Directional   Photocopy                          Down this aisle and on the left.
Directional   other: Scanner                     Go down this aisle all the way to the end. Turn left and just before you go ac
Directional   other: RA call no.                 They are way down on the right of this curved section. I handed them a New
General       other: how to do recall            explained process
SCITECH                                          found CO2 emission rates for various activities (gallon of gas, etc)
              other: looking for non-metric listings ofexample rate chart in BuildingGreen database which referenced data f
SCITECH                                          looked in solar vs wind again,
              other: looking for comparisons of costs forbuildinggreen energythen recommended compendex and Ieee xplo
SCITECH                                           book
              other: looking for specific autismwe did not own, so showed ill site for requesting
General                                           Word 2007 document, computers have Word 2003
              other: Student needed to print a Resaved document on ref desk computer as 2003 compatible so student cou
Directional   Restrooms                          gave directions
BHSS                                             Helped
              other: Where can I find an English book?patron look up a grammar book.
SCITECH                                          Looked in Addison for
              other: Can you help me find a book on steroid abuse? books on steroid abuse and athletes. Found call numb
General                                          Yes....patron looking for another group study room.
              other: Is the 3rd floor a quiet floor?
General                                          g
              Printing from library workstations ave information
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General       other: lost item                   directed to circ desk
Directional   other: Looking for Torg bridge gave directions
Directional                                      g
              Printing from library workstations ave information
General       other: student jobs in the library Showed listing on the web page and next date for applications
Directional   Photocopy                          directions plus questions on how he needed to pay for the copies. Also gave
Directional   other: graduate study lounge gave directions
General                                          CIRC/Reserves had to give through and couldn't find a as to where or how
              other: student had a CD from Reserves that she did not workstudent very good directionscomputer that it wou
Directional   other: where is a TK call number directions given
SCITECH                                          book it come back reserve and was due today.
              other: book said it was due today, has was on 2 day in and not been reshelved Suggested that student ask R
General                                          use any
              other: where can I print out an ILL paper of the library computers and the printers are in photocopy services
Directional   Printing from library workstations
Directional                                      U
              Printing from library workstations se any of these computers and pick up your prints down this aisle and on th
Directional                                      P
              Printing from library workstations ick up your prints down this aisle and on the left.
SCITECH                                          I am in the middle of a LiveRef question. Try looking in the database PubMe
              other: Looking for articles on neuroprotheses
Directional                                      U
              Printing from library workstations se any computer. Tell them the name of the computer you used. It's 10 ce
Directional                                      D
              Printing from library workstations own this aisle and on the left
Directional   other: More computers like these?  There are some right here and the person just left over there if you'd rather
Directional                                        no. came in on the 3rd floor of Torgersen, it's confusing. This is the 4th flo
              other: I'm looking for this ML callIf youIt's on the third floor.
Directional   Photocopy                          gave directions
Directional                                      Showed on map how to get there
              other: where is Lesley Moyo's office?
SCITECH                                          located 1st find in Addison or some in stacks
              other: needed to locate 4 citations, couldn't on list in Addison, 2nd needed to be requested via ILL, 3rd was a
General                                          W
              Printing from library workstations anted to know if it was possible to print from computers on floors other th
Directional   Photocopy
General                                          all other
              other: where are there other computers? floors have computers, 2nd and 4th largest amount
General                                          All floors, all do they print
              other: where are other computers and whereto 4th floor to?
Directional   other: lost and found?             Found her sunglasses on the student workstation at the ref desk.
Directional   other: where are the QLs?          Showed on map how to find in 'nook' area behind the restrooms
Directional                                      Gave him a map
              other: Where are the govenment documents? of the library with the location marked on the 1st floor also
Directional   Photocopy                          gave directions
Directional   Photocopy                          gave directions
Directional   Photocopy                          gave directions
Directional                                      g
              Printing from library workstations ave information
Directional   Check-out a book                   gave directions
Directional   Printing from library workstations
General                                          She was confused
              other: Assisted student in locating book in stacks with arrangement so accompanied her to stacks and expla
Directional   Photocopy                          gave directions
SCITECH                                           of an article.
              other: Prof was looking for a PDFSearched in the EJDB and found that the title did not go back far enough onli
SCITECH                                          Took her to of MTV
              other: student needed articles on the impactAcademic Search Complete, showed her how to search and find
General                                          No. Patron
              other: Have you seen a small green purse? eventually found a note that was on her purse in the trash. Refer
General                                          Saved her files any of compatible.
              other: Patron could not open 2007 Word file onas 2003the computers
SCITECH                                          Try US Dpt of emissions
              other: Patron needed to find US resident's Co2Energy, suggested Academic Search Complete
General                                          Reshelving but
              other: I left my books on the reshelving cart,roomthey're not on the shelf. Where might they be?
General       other: found wallet?               no, go to 2nd floor to check
Directional   other: rc call number              gave directions
Directional   Check-out a book                   gave directions
General                                          from
              other: how to get topographic map nova, use document delivery ./ ill
SCITECH                                          Were times--an RS call the right side available in Addison.
              other: I've looked for this book several you way down onno. It says it's in this section? Were there other RS b
General                                          You may put
              other: Where do I put books to return them? them on this book truck right here.
SCITECH       other: Where are the RCs?          Down the hall, passed Photocopy, at the end of the wing.
General                                          a book that has been recalled.
              other: Student wanted to return Sent her to the 2nd floor circ desk.
General       Check-out a book                   Sent to 2nd floor Circ desk.
SCITECH                                          Sent
              other: Looking for books in the SBs the student past Photocopy to the S call numbers.
SCITECH                                          Searched the titles in Addison, found them on the checked
              other: The student looking for the SB books came back. Could not findthat twi wereshelves. out and the third
SCITECH                                          Checked catalog, found recent materials on reserve. Gave
              other: Do you have any materials to prepare for the Fundamentals of Engineeering Exam? patron call numbe
General                                          g
              Printing from library workstations ave information
General                                          g
              Printing from library workstations ave information
Directional                                      Pointed tvs?
              other: Where are the rooms with the big out (former) Teamspot room
Directional   Photocopy                          gave directions
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                           of my enroolment at VT.
              other: I need to get a verificationRegistar's office website Where do I get that?
Directional   Photocopy                          How to, how much, where it is.
Directional   Photocopy                          where are they?
SCITECH                                          Not able to find
              other: looking for 1986 Trans Res Rec. Can't locate in Addison by title of report, author, or in Trans Res Rec si
SCITECH                                           books
              other: having trouble locating RCIn Ref stacks, not regular stacks
Directional   other: can't find QDs              looking in Ref area, not stacks
Directional   Restrooms                          down hall
Directional   other: can't find slew of books was looking in the ref stacks, not the regular stacks
General                                           the library handbook?
              other: do you have any copies ofNot at the desk, but showed how to access it online.
General                                           here?
              other: can I return reserve booksNope, have to take them back to the 2nd floor desk
General       Check-out a book                   2nd floor
General                                          Wasn't sure
              other: can I check this particular book out? if there were any restrictions on a book she needed (e.g. 2 hour
SCITECH       other: trying to locate 3 items was searching in Ref stacks, not regular collection. Showed where they woul
SCITECH                                          Addison for books - topic search on cryptography and Academic Search comp
              other: Sources for research paper on MD5 and cryptography
Directional   other: QH stacks                   gave directions
General                                          gave information
              other: Information related to getting items on Interlibrary Loan.
General                                          gave of group study
              other: Information about the location information rooms
SCITECH                                          Found emissions per capita in US and per had some
              other: Statistical data on carbon dioxideseveral government webs sites that household information and severa
SCITECH                                          FedStats, carbon Energy Review, and
              other: More information for students withMonthlyemissions project Environment Complete.
Directional   Check-out a book                gave directions
Directional                                   Directed student to appropriate area of stacks
              other: Where are tge OL call numbers
General                                       Addison
              other: Couldn't locate QA book in stacks indicated available - checked stacks and sorting room- could note lo
General                                        books where they owned by library and if so what all located on 3rd and l
              other: Patron needed to locate 3Looked-up books in Addison, library owned all three,were call numbers floor.
Directional                                    11 N5 v. stacks and found book we owned
              other: Patron could find book Q Checked 1051. Determined thatfor patron and was available in print as wel
General                                       Found several articles searching Hall
              other: Students looking for newspaper articles on Dietrick Dining Collegiate Times through LexisNexis
Directional   Restrooms                       gave directions
General
Directional   Photocopy                          gave directions
Directional   Check-out a book                   gave directions
General       other: borrow tripod for camcorder referred to Neal to see if we have one. Or to the campus AV office
General       other: study room use              first come first serve
SCITECH                                          searched EV, medline, psychinfo
              other: ISE cultural/ethnic/age differences in response to auditory displays
SCITECH                                          Is a journal.
              other: Looking for a TP call no. It's it a current journal or an older one? (Older) Then it's on the 5th floor in c
General                                          Yes, the study knob and
              other: Can you turn the heat down inI'll get the room? do it.
SCITECH                                          I that the Journal see it was there either. I also checked for a I need for 19
              other: ILL sent me a a note statinglooked and didn'tof occupational and environmental medicinetitle change.
SCITECH                                          I got them on CD and had to ask another person who wasn't using a science
              other: I need the 1997 SAE Technical Papersfor him Rom.
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                          Explained computers on each floor,
              other: any other computers besides what is on 2nd and 4th floors? 1, 3, 5 have fewer, but there are some a
SCITECH                                          Journal, showed how school
              other: looking for Mathematics teaching in the middle to find in Addison and where to locate in stacks
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                          Found some online as well
              other: looking for books on ultrasonic imaging - basic ones as in RC area (wanted human imaging)
General                                          A
              Printing from library workstations ll computers networked to go to copy services, just remember # on compu
General       other: other computers to use? 1, 3, 5 floors have computers not used as much - located near elevators.
Directional   Check-out a book                   2nd floor
General       other: bookstore?                  gave directions
Directional   Photocopy                          gave directions
Directional   Photocopy                          gave directions
General       other: change?                     cashier's window
Directional   Restrooms                          gave directions
Directional   other: fax machine                 gave directions
Directional   Restrooms                          gave directions
Directional                                      provided directions after checking that the issues he needed were indeed in
              other: looking for current periodicals
SCITECH                                          Took in current periodical where and will and there tomorrow (Tuesday) t
              other: Issues of journal listed as being patrons contact informationnot thereinvestigatewas no label. Checked
Directional                                      gave
              other: Directions to Torgerson Bridge directions
Directional   Restrooms                          gave directions
Directional   Photocopy                          gave directions
Directional                                      in stacks -
              other: Patron couldn't find book checked Addison and one copy was available, checked reshelving room - not
Directional   Restrooms                          gave directions
General                                          Checked call number in Addison, listed as available, looked in stacks and resh
              other: Student couldn't locate a QA book in stacks
Directional                                      directed her to location
              other: Student asked for directions to RC books stacks
Directional   Check-out a book                   gave directions
Directional   Photocopy                          gave directions
SCITECH       other: retrieving NTIS reports ILL
General                                          g
              Printing from library workstations ave information
General                                          g
              Printing from library workstations ave information
General                                          g
              Printing from library workstations ave information
Directional   other: fax machine                 directions
General                                          g
              Printing from library workstations ave information
Directional                                      directions to stacks
              other: where is this call number (RG)
General                                          g
              Printing from library workstations ave information
Directional   Check-out a book                   circulation desk
General                                          directions to print
              other: where are print current issues of journals current periodicals
Directional                                        in building
              other: location of call number RCgave directions
Directional   Photocopy                          gave directions
Directional   Check-out a book                   gave directions
Directional                                      Directed student to her
              other: Where is room 4039? (Heather Moorefield-Lang) office.
SCITECH                                          All print volumes we have are in storage. Unfortunately, on the shelf. Can yo
              other: I am trying to find issues of Proceedings of the Geologists Society, but they are not we did not have the
Directional   Photocopy                          gave directions
Directional   Restrooms                          gave directions
SCITECH       other: effects of UV radiation on ozone layer
General                                          I searched the journal she of language we don't
              other: I cannot find an article called Que dice? Experiences told me, butbrokering.have that in the library. And
Directional   Check-out a book                   You check out books downstairs.
Directional   other: Is it the 3rd floor here? This is the 4th floor. The main entrance is on the 2nd floor.
Directional   Check-out a book                   gave directions
Directional   Check-out a book                   gave directions
SCITECH                                          Looked two journal titles and that he would need do not own volumes and
              other: Confirmation that we did not ownup the journal titles and confirmed that weto use Interlibrary Loan
Directional                                      gave
              other: location of RM call numbers directions
General                                          on reserve
              other: what does Vet Med Reserve mean at VM library--looked up that all their reserves are 2 hours, so sug
General                                          sent
              other: looking for book on holdshelf back to Circ desk
Directional                                      Yes! Note policy is beside the door.
              other: can a group of people boot a single person out of a group study room?
Directional   other: what floor am I on          4th
Directional   Check-out a book                   Sent her to 2nd floor Circ desk.
Directional   Restrooms                          Down the hall.
Directional   Photocopy                          Down the hall.
Directional   Photocopy                          down the hall
General                                           on many books as "new" kind of
              other: looking for articles/books notillegal downloading of music topic (though one gov doc seemed to fit th
SCITECH                                          The book he was interested in was checked out, showed there was an online
              other: looking for qc book in stacks, not able to find
Directional   Photocopy                          down hall
SCITECH                                          found some in TKs, but
              other: looking for books on computer/network hacking most in QAs
SCITECH                                          Showed her to find use LC
              other: didn't know how to read call numbers how to book system
Directional   Check-out a book                   2nd floor
Directional                                      d
              Printing from library workstations irections
General                                          File was an file file. It would so open with any
              other: assistance trying to open an attached .emlfrom his email nothe could print itof the software we tried. fi
General       other: scissors                    lent them to him and then took the survey he was doing for a class assignme
Directional   Photocopy                          gave directions
Directional   Photocopy                          gave directions
General                                            CDs that go with books
              other: Students needed to locateCheck of Addison indicated that there are on CDs for these books
General       Check-out a book                   gave information
Directional   Restrooms                          Down the hall.
SCITECH                                          Took her a the Biographical section in Sci Ref area.
              other: A student need biographical info onto scientist
Directional   Photocopy                          Down the hall
SCITECH                                           Sent QAs
              other: Student looking for book in thedown the hall to QAs.
Directional   Restrooms                           Down the hall
Directional   Restrooms                           Down the hall
SCITECH                                           Found in Addison
              other: Looking for books on medical research in Nazi Germany
Directional   Check-out a book                    gave directions
Directional   other: reserve materials            gave directions
General                                           Showed how
              other: getting journal volume from storage to request on Addison
SCITECH                                           looked at the Addison record -- found it was an ETD and that it is available. T
              other: how do I get to a print copy of this electronic book
SCITECH                                           showed patron how to
              other: need this article and it is in the storage building request a journal volume from Storage. then told him
General                                           No, you have to go to
              other: can I renew this book here (had a reserve book) the Circulation Desk
SCITECH                                           after some questioning it
              other: how do we find magazines on computer hardware appears that these two students were supposed to
SCITECH                                           explained
              other: scifinder does not link to full-text that scifinder does not do a good job of linking to what we have ac
Directional   other: directions to Torgersen
General                                           Explained Academic Search Complete
              other: looking for laptop usage statistics in how to add additional databases like ERIC to search--that gave sev
Directional   Photocopy                           gave directions
Directional   Check-out a book                    gave directions
SCITECH                                           Used pyschological affects of drug use
              other: looking for info on medical and Addison to locate relevant books, also showed Medline
General                                           They are regular books and
              other: These books are allowed to be checked out, right? can be checked out.
BHSS                                              Yes, there's you have a on the 3rd floor
              other: I'm interested in children's books. Do a collection collection here? in this location almost right below u
Directional   other: Where are the stairs?        Right around the corner here on the right.
Directional                                       I
              Printing from library workstations explained the procedure of printing from any library computer, giving them
Directional                                       Just
              other: Where's the printing center? down this aisle a few feet and on the left.
Directional                                       Sent flash Photcopy
              other: Srudent wanted to print from ahim todrive
General                                           Sharpened pencil
              Supplies (pencil/pen/paper/tissue/stapler/etc.) for him.
SCITECH                                            Bee World and articles Addison,
              other: Student wanted access to Looked up Bee world in on bees gave her the call number. Showed her how
SCITECH       other: Student looking for Q199 First range of shelves down the hall.
Directional                                       Sent her down the hall to the stacks.
              other: Student looking for a book in the QKs
SCITECH                                           Looked it up in Addison, found that
              other: Student looking for a book in the QKs could not find the book.it should be on the Shelf, went back with
General                                           She a professor
              other: Student looking for articles forhad volumes that had the same title as she needed, but could not find th
SCITECH                                            in the RCs, but could not find. Said Addison were on the available
              other: Student looking for books Went to the stacks with her, all of the bookslisted them astop shelf, that she
SCITECH                                           Showed him articles for class
              other: Student needed to find several specific how to lookaup the journal titles in Addison and find the volume
SCITECH                                           Sent RCs
              other: Patron looking for books in theher to the RC stacks.
Directional   Photocopy                           gave directions
SCITECH                                           Looked up came back. Could not We did not have looking for.
              other: The person with the RC call numbers the author in Addison.find what she wasthe title of the book she w
General                                           looked up title in Addison and corrected call number
              other: obviously missed a letter when writing down call number
Directional   other: where are QH call numbers    down that hall
Directional   other: where is the Bridge          down this hall
SCITECH                                           Sent QDs
              other: Student looking for book in thehim to the stacks down the hall.
Directional   Check-out a book                    gave directions
Directional                                       gave directions
              other: Location of Docs item on 1st floor
Directional                                         book in stacks
              other: assisted student in findingchecked Addison to make sure that the book was available and accompanied
SCITECH                                           Provided
              other: patron looking for books on Linux several call numbers for books that were in the stacks. He did not
Directional   Restrooms                           gave directions
General       other: location of group study roomsprovided information on location of all group study rooms and gave student
Directional                                       Told her had incorrect floor
              other: patron looing for an LB call numberthat LB call numbers were on the 3rd floor and directed her to the l
Directional   Photocopy                           gave directions
SCITECH                                           checked the citation and discovered that he had the incorrect title in hand. L
              other: Student could not locate article in volume he had in hand
General                                           explained that older to compare current issue found in the stacks with sam
              other: student doing a class project where she neededissues of a journal could beof a journal/magazine with a
SCITECH                                          Patron was not here.
              other: I am looking for a book in QH, and it islooking in Sci-Tech Reference section. Directed her to the stacks.
General                                          P
              Printing from library workstations atron wanted to know if his color document was going to print in color (he
General                                          We don't reserve for study rooms, so, no.
              other: Has anyone reserved the group study room the 12:30?
General                                           rooms?
              other: Are there any more groupYes, there is one more on the 4th floor, and 2 on the 2nd floor.
Directional   Photocopy                          gave directions
SCITECH                                          Walked with
              other: Patron needed to fidn a book in QE. patron to correct section and found book.
SCITECH                                          Looked up find out if the library has it?
              other: I found an article in Google, how do Iarticle on Google, searched catalog for journal and accessed artic
SCITECH                                          Directed student SciFinder installed?
              other: Do any of the computers on this floor have to workstations by Sci-Tech desk
SCITECH                                          Showed patron Academic Search Complete, used in the database through P
              other: I need to find articles on new innovative medical products that can be and found ahome.
General                                           rooms?
              other: Are there any more groupYes, on the 2nd floor. Gave patron map.
Directional                                      Gave patron
              other: Where are the Horticuiltural Gardens? map and looked at high-res map on VT website.
SCITECH                                          Showed patron how to select "peer-reviewed" option on ASC and Biological
              other: How do I find peer-reviewed articles on genetic engineering?
General                                          We do not with the big screen monitor? Is there any other place where we c
              other: Is there any way to reserve the room reserve the group rooms, they are first come, first serve. Innovati
General                                          As was looking it network?
              other: Do you know how to connectI to the wirelessup, patron connected to internet.
SCITECH                                          Explained shelving system.
              other: I have a bunch of call numbers for journals that are not online. Can you tell me where to start looking?
General                                          No, sorry, you have
              other: Can I borrow these? (Loose bound journals) to use them in the library.
Directional   Restrooms                          gave directions
Directional   Check-out a book                   gave directions
SCITECH                                          I QA164 Addison 1987. I find the older ones and the more recent ones, bu
              other: I'm looking for this journal: checked .C653 forand found we did not receive 1985-1989, so I told him to
SCITECH                                          on dogs in this form: "Use the Vet Med. Can to obtain an item the anoth
              other: Your library has one book Yes, fill outNewman and one in Library Courierboth be brought tofromsame l
Directional   other: Looking for a QH book You are in the Reference section. The book is in the stacks area. I gave her a
General                                          Sure
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                          Yes, you may use
              Supplies (pencil/pen/paper/tissue/stapler/etc.) this blue pen here.
SCITECH                                          I not found in the Handbook of Chemistry and Physics
              other: help finding a specific topicreferred her to Edward Lener and told her he would be at the SciTech Desk
Directional   Check-out a book                   You may check that out on 2nd floor at Circulation or right before you go acr
Directional                                      Yes, at the Circulation Desk on 2nd floor, but only for 3 days and they will ch
              other: May I check out this bound periodical?
General                                           journals math journals will
              other: where can I find academicSaid moston mathematics? be in the QAs, but he might want to check the M
SCITECH                                          Article was in Plant Pathology, showed full citation and access via "Get VText
              other: have article title, need journal title/full citation
Directional                                      Student was by the stairwell computers, didn't like the rolling chairs...
              other: looking for computers with comfortable chairs
SCITECH                                          A QD,
              other: Can you help me find this book? student was in the Ref Stacks, showed where to locate in regular stack
Directional   other: more computers?             Wanted to be on the floor where the print-outs would be available - all comp
General                                          Was told floor desk
              other: came to pick up ILL microfilm at 4thon Friday that it would be at the 4th floor desk... it wasn't. Contact
General                                          Stated he could ask for how he could get ILL office and we 1985
              other: Patron was calling from Arizona, wanted to know it through his localbound thesis fromwould send a co
Directional   other: Where are RCs located? Was looking in Ref collection, showed where to find in stacks
General                                          h
              Printing from library workstations ow to do it
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                      Depends
              other: where are political science books? on what you want, but 3rd floor has quite a few...
Directional   Restrooms                          gave directions
General                                           Times Microfilm collection with call number
              other: looking for older RoanokeSent toissues
SCITECH                                          used Addison
              other: looking for books on digital holography to locate relevant materials
SCITECH                                          Found series and
              other: Trying to find a SEPM special publication volume needed on Addison
General                                          g
              Printing from library workstations ave information
BHSS                                              articles patron how to use
              other: looking for peer reviewed Showed on microfinancing Business Source Complete
SCITECH                                          Used Addison to locate relevant books
              other: looking for books on animal assisted therapy
General                                          gave
              other: we need a group study room them directions to all of the study rooms and told them that groups ha
Directional   other: fax machine                 gave her directions to photocopy services
General                                              we had a meter inch that
              other: student wanted to know ifwe only had a 12 stick rulerhe could borrow
Directional   Photocopy                            gave directions
Directional                                        directed
              other: student looking for QA call numberhim to stacks
Directional   other: location of reserve items directed patron to Circulation/Reserve desk
Directional   other: where are the newspapers?     Directed him to 2nd floor
Directional                                        directed patron to 5th floor
              other: where are the TJ call numbers located
Directional   Check-out a book                     gave directions
SCITECH       other: electronic articles           showed how to find them
General                                            g
              Printing from library workstations ave information
SCITECH       other: find q1a371.5 book            went to stacks and retrieved
SCITECH                                            Directed is more recent and not in the
              other: Where can I find this QA journal? Itpatron to Current Periodicals. stacks.
General       Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional   other: How do I get to the bridge?   Directed patron to the bridge. Showed her library map.
Directional   Restrooms                            gave directions
SCITECH                                            Checked call number locate in stacks
              other: Student had call number for book but could notand discovered that it was an electronic book. Showed
Directional   Photocopy                            gave directions
Directional   Restrooms                            gave directions
Directional   Restrooms                            gave directions
Directional   Photocopy                            gave directions
SCITECH                                            One volume was in storage - we completed storage request while he was at
              other: patron could not locate two items
Directional   Restrooms                            gave directions
Directional   Check-out a book                     gave directions
Directional   Restrooms                            directions to 4th floor restrooms
General                                            container for bottles/cans
              other: where is there a recycling Told student that I didn't think there was one with public access and that I w
Directional   Restrooms                            back to the concrete block wall and you will see the doors
General                                            gave him some
              Supplies (pencil/pen/paper/tissue/stapler/etc.) scotch tape
General       other: where is Carol                at Torgersen information desk - gave Mark the phone number
General                                            stapler
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                            stapler
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                            tape
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                            Found him a journal on his
              other: Student wanted articles on Construction equipment topic, sent him to the stacks
Directional                                        Showed him
              other: Student looking for a book in the RCs on the floor map where the RCs would be.
Directional                                        I determined
              other: Student could not find a book in the SBsthat she had been looking in the Ref collection, and sent her ba
Directional                                        Was looking in the
              other: Student could not find a book in the QCs. Ref collection, sent him to the QC stacks.
General                                            There was a note drive desk that his flash drive was in the drawer. I gave
              other: I'm Edward Halley and I think I left my flash at thehere last week. I have been really busy and haven'titb
Directional   Photocopy                            Go down this aisle. It's just a few feet on the left.
General                                            call numbers
              other: check availability of list of some were checked out
Directional   Photocopy                            gave directions
General                                            yes, we have equipment in Newman to view LDs
              other: found video in laserdisc format--can I watch it
Directional   Photocopy                            gave directions
Directional   other: FAX                           at photocopy
General                                            we did not have the Nations
              other: looking for particular edition of The Wealth of edition in question, but plenty of other editions
Directional   Restrooms                            gave directions
SCITECH                                            what they are not located in the
              other: need to find these journals, but she needed ison the shelves storage building. showed her how to dete
Directional   Photocopy                            gave directions from scitech desk to photocopy
SCITECH                                            book it is not on the shelf
              other: need to find this specific book --in question -- one copy checked out, the other copy located in Vet Med
SCITECH                                            vol. 160 was published number only)
              other: need to find vol 160 of this series (patron had callin 1968 and is located in storage building. showed pa
Directional   Restrooms                           directions from scitech desk
General       other: wanted library map           gave him a copy
Directional   Photocopy                           gave directions
Directional   other: location of book in stacks checked call number in stacks to make sure that we owned the volume need
SCITECH                                           Used Addison to look up and 1988)
              other: Student needed articles published in journal (1991 journal titles and discovered that article for 1991 w
Directional   Restrooms                           directions from SciTech desk
SCITECH                                           gave -- here is the call number -- QK
              other: where is this reference located him directions from the scitech desk to the back corner where the QKs
General                                           an RJ call number
              other: can't find this book -- had Addison did not have the call number the student had, so repeated his searc
SCITECH                                           Yes, documents 2) information on documents. To find
              other: 1) can I check out government you can check out governmentunderage drinking additional informati
SCITECH                                           showed him
              other: how do I find these call numbers SB's how to read a call number and then explained where they woul
Directional   Photocopy                           gave directions
SCITECH       other: searching for article        Searching for a print article. Found it.
Directional   Photocopy                           directions from scitech desk
General                                           found shelf
              other: need stepstool to get to the top kickstand stool for him
SCITECH                                           we found the correct citation correct
              other: can't find the article I want -- must not have thecitation in google scholar and it was in the volume he h
SCITECH                                           his HortScience and American issue numbers which he needed in order to g
              other: can't find the article I want in citations did not include theNurseryman
SCITECH                                           class assignment the shelf
              other: volume of HortScience that I need is not onis pulling lots of HortScience off the shelves. suggested that
SCITECH                                           turned out that
              other: couldn't find needed volume anywhere the needed volume was checked out -- he had to have an art
General                                           gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                           gave him the hole punch
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                           Posted out to overflow
              other: reported 4th floor unisex toilet aboutof order sign and reported to 6th floor.
General                                           rooms?
              other: Are there any more study Yes, there is one more on this floor, and two on the 2nd floor.
Directional   other: Torgersen                    gave directions
General                                           D
              Printing from library workstations irected student to photocopy station to find out how to print in color
General                                           rooms?
              other: Are there any more study Directed patrons to other side of 4th floor, or 2nd floor.
General                                           gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional   other: QC's                         I pointed him in the direction of the Q's and explained that it went alphabeti
General                                           Yes.
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                           I tried and couldn't get in either.
              other: can't log in to J. of Electronic Materials with Springer Link The site asked for money. I looked for pass
General                                           Sure
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General       other: looking for Hokie passportsuggested copy services & 2nd floor, he already had and no one had turned i
Directional                                       ESL student, fixed?
              other: where is the place to get my computerfigured out he wanted something on the bridge - not sure if it w
BHSS                                              w
              other: trying to find journal article e have limited access on line. needs to use ILL
General                                           gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional   Photocopy                           gave directions
SCITECH                                           journal
              other: how find hort journals in library title search addison, then either online or stacks
General                                           had not closed at 5:45
              other: sign on grad student lounge sayingheard of this. will check out at end of shift
Directional   other: rc call numbers              gave directions
Directional   other: looking for lost keys        not here. referred back to circ desk
SCITECH                                           turns--have already used subject page and else do you recommend
              other: looking for articles on left Looked at Transportation Compendex, whatrecommended 3 more databases
SCITECH                                           I .G695 2008.
              other: patron looking for QA402.3checked Addison and found, as he said, that it was recently cataloged. I firs
General                                           Person wanted
              Supplies (pencil/pen/paper/tissue/stapler/etc.) large paper clamp, but we didn't have what she needed.
SCITECH                                           This journal
              other: Patron needed RJ1 .A4533--Pediatrics.article can only be accessed online if we carry the print subscript
SCITECH                                           I found this under: G1 .O35 Obstetrics & gynecology (New York, N.Y.). We h
              other: Librarian called from Nashville wanting title she found in World Cat.--
Directional   other: Torg bridge                  Go down this aisle to the end, turn left and you'll run right into it.
General                                           Yes, you may.
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                            wanted that he would not be databases.
              other: Student not from Va Tech Told himto use our Engineeringable to access our databases, due to the IP ad
Directional   other: Torgersen Bridge            Directed patron to bridge
SCITECH                                          Helped patrons use SciFinder to find title
              other: Patrons needed to confirm the name of an article from 1972 issue of Synthesis
General                                          Told her it was and how to use from the 2 computers next to the printouts
              other: printing from computers next to ref desk possible to printvoucher from department to makeref desk, b
General                                          She didn't know how to
              other: needed to find journals denied by Illiad to be filledrequest items from storage, showed her that, didn't
General                                          Let him borrow
              Supplies (pencil/pen/paper/tissue/stapler/etc.) the ruler
General                                          T
              Printing from library workstations old how to do it
Directional   Restrooms                          Told where they were located
SCITECH                                          Showed how cars"
              other: looking for books and articles on "greento find some information on hybrid cars in Addison, though also
SCITECH                                          One was
              other: couldn't find 2 journals in stacks in storage, other was in microfilm. Showed how to request from st
General                                           on shelf
              other: not able to find 2 journals Was able to locate one, other was missing. Showed how to place "request s
General                                          Explained
              other: how to find materials put on reservecourse reserve system.
General       other: couldn't find book in stacksDouble checked call number in Addison & checkout info of the book, took to
SCITECH                                          We did
              other: Patron looking for Spine (journal) not have it as far back as he needed. Showed him how to search in A
Directional                                      the QAs
              other: Student wanted a book in Directed him down the hall.
SCITECH                                          Checked the QAs came back. Could not find the book on the staff
              other: The student looking for the book inin Addison to verify that it was available. Checked in shelf.mode to s
SCITECH                                          Gave him another short demo instruction and interpreting Addison
              other: Patron looking for Spine (journal) came back. Need morein searching in searching in Addison records
Directional                                      Sent them
              other: Students looking for books in the RCsdown the hall to the Rs
Directional   Check-out a book                   gave directions
SCITECH                                          Checked in
              other: Student looking for book in the QCs Addison, it was available, went to the stacks 2ith student, found
Directional                                      Down
              other: How do I get to the Torg Bridge?the hall and turn left.
General                                          Told the study rooms?
              other: How can I reserve one of the groupstudents that it was not possible. They were first come first serve.
General                                          Told him
              other: Student wanted a report from NTISto order it from ILL
Directional   Photocopy                          gave directions
General                                          Sent him to the
              other: Student looking for change for a dollar. photocopy area.
SCITECH                                          Checked Addison
              other: Looking for a specific chemistry textbook and reserve lists
General                                          first floor, yes
              other: Where are the government docs? Can I check out this document?
General                                          Checked catalog, we do not have the book.
              other: Do you have the book "Poverty: opposing viewpoints"?
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                          directions to is tagged being reshelved
              other: where is reshelving -- want a book that 4th floor reshelving
Directional   other: torgersen bridge            gave directions from scitech desk
General                                          (QC were searching
              other: we can't find these books theycall numbers) the reference shelves, gave directions to the stacks
SCITECH                                          explained that it is not still be in circulation dept, or it might be in the reshel
              other: book I need that says it is being reshelved, might in the reshelving room
General                                          suggested that Blacksburg 24060 would work, but that she might want to go
              other: USPS address of Virginia Tech
Directional   Photocopy                          gave directions from scitech desk
SCITECH       other: need to use scifinder       asked the students who were emailing to leave one of the machines
SCITECH                                          freshman student class research african americans articles and other
              other: need to find information of the impact of discrimination onpaper. she neededself perception resou
General                                          p
              other: where can I check my fines hotocopy services and gave directions from scitech desk
General       other: fax machine                 photocppy services and gave directions from scitech desk
SCITECH                                          had the
              other: can't find the green building suite name inverted. also wanted other information on log cabins -- desig
General                                          Directed
              other: Where can I get on a computer? patron to an empty computer
Directional   Restrooms                          gave directions
Directional   Restrooms                          gave directions
General                                            Thomas how reserve works, and suggested putting holds checked out. Ho
              other: Patron needed to find twoExplainedFriedman books. One was on reserve, the other ison checked out m
SCITECH                                          Looked of an article printed in a supplement immediately obvious. we did
              other: Patron needed to find an abstratc in online journal, supplement was notof Poultry Science that Cited asn
General                                          Referred patron a LexisNexis database and site won't charge me. Can
              other: I need to find a newspaper article through todatbase so the newpaper helped him find article. you h
General                                          Disassembled hole puncher
              other: Students had jammed their papers into hole puncher. and got paper out.
Directional   Restrooms                          gave directions
Directional   Photocopy                          gave directions
Directional   Restrooms                          gave directions
Directional   other: Access to bridge            Gave directions to the bridge
Directional                                      D
              other: location of MT call number irected student to 3rd floor - he didn't realize that he was on the 4th floor
Directional   Restrooms                          gave directions
Directional   Photocopy                          gave directions
Directional   Photocopy                          gave directions
Directional   Restrooms                          gave directions
Directional   Check-out a book                   gave directions
General       other: where do i pay fines        cashiers desk -- gave her directions from SciTech desk
General                                          stapler -- gave
              Supplies (pencil/pen/paper/tissue/stapler/etc.) it to her
SCITECH                                          found several of organic and gave
              other: need book giving the physical propertieshandbooks chemicalsthem too her.
General                                          found several phrasebooks and grammar books and gave her the call numbe
              other: need books on studying the japanese language
SCITECH                                          looked on Addison
              other: need call number of for the Proceedings of the 41st international instrumentation symposium
Directional   Restrooms                          directions from scitech desk
General                                          all library
              other: can I print stuff out from the library computers are networked to printers in photocopy services. take t
SCITECH                                          found call number and gave it to him
              other: need call number for gardeners of eden
SCITECH                                          was numbers refer to in this chemistry -- eventually found that the "page" n
              other: how do I find what the "page" using an Atlas of organicindex
Directional                                      Went
              other: couldn't find RC book in stacks to stack w/him and found it.
General                                          5th, 3rd,
              other: where can I find more computers? and 1st each have 4 computers, 2nd has 2 large banks, one right wh
General                                          University relations website
              other: where can I find the university letterhead template? - has place to download letterhead, but must us
General       Check-out a book                   4th floor has self check-out, 2nd floor at entrance/exit
Directional   Restrooms                          down hall
General                                          w
              Printing from library workstations anted to know if only 1 floor could print out, informed all networked to go
General                                          used 3 hole punch
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                          found some books in GN section, as well as articles in Biological Abstracts an
              other: looking for sources on scientific studies of cannibalism
Directional   other: faxing                      photocopy services
General                                          had wrong had a similar, but different name
              other: couldn't find journal by call number - call number for journal she was looking for. Found correct one an
SCITECH                                          showed link in addison
              other: access journal of astrobiology
General                                          gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
SCITECH                                          Found
              other: looking for journal new phytol full title of journal, found online and print access in Addison for 1982.
General                                          InnovationSpace (though still
              other: needed new name of media center, number, and hours has nmc in url).
General                                          2nd floor ref
              other: where are the general encyclopedia's? area, call # AE5 section (Britannica)
SCITECH                                          Looking for general/background info species
              other: needed resources on chesapeake oysters - native & non-native on oysters in Chesapeake Bay - found s
Directional   Photocopy                          There is another scanner in the copy center.
General       Check-out a book                   2nd and 4th floors
General                                           this call no. on the shelf
              other: I didn't find the book with It is available. You have to check the reshelving room too. They may have no
Directional   Restrooms                          down hall
General                                          let borrow stapler
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                      It a book. And it is due 2 April 27. What does that mean?
              other: There are two recalls under means that there areonpeople before you when the book is due.
Directional                                      He needs paper
              Supplies (pencil/pen/paper/tissue/stapler/etc.) clips.
General                                          Told
              other: Student wanted audio books him to go to the local public library, as we do not collect them.
SCITECH                                          Looked it up in Addison, gave him the call number, sent him to stacks.
              other: Student looking for a particular math book
SCITECH                                          Looked up the
              other: Student looking for an ASTM standard call number in Addison, sent him to the SciTech ref collection
SCITECH                                          Looked them up on Addison, got the call numbers, sent him to stacks.
              other: Student needed several books and journal articles.
Directional   Restrooms                        gave directions
Directional   Check-out a book                 gave directions
Directional   Restrooms                        gave directions
Directional   other: lost and found            gave directions
Directional   other: where is juvenile section 3rd floor, in front of elevators
Directional   Photocopy                        gave directions
General                                        MISSING
              other: looking for book that was signed use up for ILL, then requested
SCITECH                                        looked
              other: where is the journal of heredity up call number in Addison and gave her directions to the S494s
General                                        no, it
              other: can we reserve the study roomsis first come first serve. if there is only one person in the room, you ca
Directional   Restrooms                        gave directions from the scitech desk
General       Check-out a book                 directions to circulation desk
General                                          I was had no idea what he had been doing or where he was looking. Showe
              other: need to find the resourcespatronsearching last week to find information suicide prevention
SCITECH                                        Walked through process of locating article from citation in ASCE using journa
              other: trouble using ASCE database
Directional   Photocopy                        down hall
Directional   other: fax                       down hall
Directional   Restrooms                        down hall
Directional   Check-out a book                 2nd floor for full service checkouts
Directional   Check-out a book                 2nd full service, 4th floor by bridge self-checkout
Directional                                    showed
              other: looking for govt documents area on map of 1st floor
Directional   Restrooms                        gave directions
SCITECH                                         engineering
              other: what databases to use forshowed EV
General       other: SE call number            past the current periodicals
Directional                                    Provided call
              other: Location of bound volumes of Science number and location in stacks
SCITECH                                        After looking
              other: How do I get a volume out of storage? the title up in Addison discovered that we had electronic acces
Directional                                    gave
              other: location of QP call numbers directions
Directional   Check-out a book                 gave directions
Directional   Restrooms                        gave directions
General                                        g
              Printing from library workstations ave information
Directional   other: bridge                    gave directions
Directional   Photocopy                        down hall
Directional                                    Gave
              other: Software Distribution window directions to the Torg Bridge
Directional                                    Sent QAs
              other: Student looking for book in thehim to stacks.
Directional   Check-out a book                 gave directions
General                                        I took it from volume to and put note page falling it for
              other: A Patron doing photocopying brought a the patron the deskawith aon it, to holdout. Carol Dallman, so
Directional   Photocopy                        gave directions
Directional                                    Sent Rs
              other: Student looking for book in thehim to stacks.
Directional   other: current periodicals?      gave directions
Directional   Restrooms                        gave directions
General                                         monitor in it
              other: wanting to use room with asked two people in room not using monitor to leave
General                                        gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                    gave supplies needed
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional   Check-out a book                 gave directions
SCITECH                                        looked
              other: looking for global warming book up title in addison
Directional   Check-out a book                 gave directions
Directional   other: Directions to the bridge gave directions
General                                        No, we don't have any glue up here.
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional   other: Looking for QH call no. The Q's start over here and continue on until you get to the QH's.
SCITECH                                           I got them
              other: SAE disks for 1996, 1999 and 2000 for her.
SCITECH                                           I checked Addison and her no.
              other: I can't find this call no.: QH91.A1 M35 : Marine biology was correct. I walked back with her and found
Directional   other: Looking for SK call no.      I showed her on the floor plan where it should be.
General                                           No, but
              other: Did I see his lost personal book? I told him about the Lost and Found at Circulation.
General       Check-out a book                    They can be checked out at 2nd floor at the Circulation Desk or on this floor
General                                           Went to reshelving room
              other: How to find a book with status "being reshelved" with patron to locate book
General                                           gave directions
              other: How to get to Squires student center
SCITECH                                           Found some
              other: looking for books on surface chemistry recent ones in Addison
                                   8. Time taken
                                     to answer
     7. Specify sources used:        question:                            9. Comments
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e public computers and suggested the T-Hall bridge if the program would not download on the library's public computers
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other: History of Science, technology, and medicine, Engineering Village, Food Science and Technology Abstracts, CAB Abstrac
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                                     that they
Personal knowledge, other: the cact0-5 min played cold/warm/hot with him was entertaining on this end as well
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Personal knowledge                    0-5 min    Patron liked the flowers at the desk (from the Author's Day event)
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                                               search on      This a bug. Several articles for a large
cademic Search Complete database and keyword5-10 min milkweed part of an assignmentwere listed class - Insects and Society (I think t
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             other: used library hours link on library home page
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access electronic journals through e-journals database, find journal title that he needed, and locate specific articles. After locating article
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e web page and next date for applications    0-5 min
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           Personal knowledge                5-10 min       If CDs are going to be placed on 2-hour reserve -- we need to know exactly
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t Photocopy to the S call numbers.            0-5 min
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                                              10-15 min        of the United States
           other: government webs sites, Statistical Abstracts Sure could have used LexisNexis Statistical for this one!!!!
nergy Review, and Environment Complete.       5-10 min
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                                                5-10 psychinfo 45 minute session with student
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after checking that the issues he needed were indeed in the Current Periodical Section
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                                                 5-10 finally recommendedthisask theVT person photocopy services if they knew what w
 It would not open with any of the software we tried.min        do not think he was a people in
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d then took the survey he was doing for a class assignment
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ate relevant books, also showed Medline         10-15 min
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n on location of all group study rooms and gave student a library map
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            Personal knowledge, other: Library homepage
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            Personal knowledge, other: Newman Library guide
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            other: Google Scholar                  0-5 min
tairwell computers, didn't like the rolling chairs...       Student commented she'd just been at UVA where their library was "the p
            Personal knowledge                     0-5 min
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            other: ILL office                      0-5 min
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                                                   0-5
            Personal knowledge, other: floor map min
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            Personal knowledge                     0-5 min  Student walking by as he asked, didn't really wait for much of a reply.
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            Addison                                5-10 min
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to use Business Source Complete                    5-10 min
            Addison                                5-10 min
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irculation/Reserve desk                           0-5 min
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              Personal knowledge, other: Compendex min
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              Personal knowledge, other: Newman Map
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              Addison                             5-10 min
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                                                  that I would put the two items in the staff recycling box
idn't think there was one with public access and 0-5 min
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              other: desk schedule and library phone directory
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              Addison                             0-5 min
              other: Floor map                    0-5 min
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              Personal knowledge, other: note at the desk
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              Addison                             5-10 min
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           Personal knowledge, Addison        5-10 min
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            other: ERIC, PsycInfo             0-5 min
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                                              5-10 min
            Personal knowledge, Addison, other: Google Scholar
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            other: google scholar             0-5 min
            other: CAB Abstracts              5-10 min
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sign and reported to 6th floor.               0-5 min
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            Personal knowledge, Addison       10-15 min
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                                   5-10 min
Personal knowledge, other: SciFinder
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Personal knowledge, other: sent to copy services
Personal knowledge, Addison        5-10 min
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Personal knowledge                 0-5 min
                                   10-15 min
Personal knowledge, Addison, other: Academic Search Complete and Greenfile
                                   5-10 min
Personal knowledge, Addison, other: potential referral to 2nd floor for microfilm help
                                   5-10 min
Personal knowledge, Addison, other: request search form
                                   0-5 min
Personal knowledge, other: course reserves site
Personal knowledge, Addison        5-10 min
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Addison                            5-10 min
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Personal knowledge, Registrar's web page
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                                   15 min+
Personal knowledge, Addison, other: psycinfo, subject guides, ejournals,
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                                   5-10 min
Personal knowledge, other: databases and subject guides
Personal knowledge                 0-5 min
Personal knowledge                 0-5 min
Personal knowledge                 0-5 min
                                   5-10 min
Personal knowledge, Addison, other: Montgomery-Floyd catalog
                                   10-15
Addison, other: Poultry Science website min
                                   5-10
Personal knowledge, other: Lexis Nexis min
            Personal knowledge                    5-10 min
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f organic chemistry -- eventually found that the "page" numbers referred to one of the tables in the book
             other: stacks search                 5-10 min
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             Personal knowledge, other: https://secure.hosting.vt.edu/www.branding.unirel.vt.edu/downloads/login.php
             Personal knowledge                   0-5 min
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                                                   and PubMed/Medline
             Addison, other: Biological Abstracts 15 min+
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             Personal knowledge                   0-5 min
                                                  5-10 min
             other: Periodical Title by Abbreviations book     Student preferred using print over computers, as easier on his eyes.
                                                  0-5 min
             other: VT website search to find http://www.nmc.vt.edu/
             Personal knowledge, Addison          0-5 min
             Addison                              5-10 min
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Addison                         5-10 min
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other: subject guides, EBSCO    5-10 min
Addison, other: ASCE database   10-15 min
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Addison                       5-10 min
emingly basic book. I told him that the frequency in which it would be stolen/ripped, and changed is why we probably didn't have it.
ld it be similar to stapler question/service?)
thor's Day event)




him, he came back (really wants an "LCD for Dummies" kind of book, or one for high school levels of knowledge - a bit scared by the equa
ects and Society (I think that is the title). As part of the assignment students need to find articles on this bug.
we need to know exactly where the machines are that the students are supposed to use. All CIRC told this student was that two of the m
re their library was "the perfect place to study - comfortable furniture, tons of computers, and nice study spaces" - she wasn't thrilled to c




 for much of a reply.
easier on his eyes.
hy we probably didn't have it.
owledge - a bit scared by the equations held in the materials found thus far).
this student was that two of the machines weren't working -- no indication as to which ones or if there were others!!
y spaces" - she wasn't thrilled to come back here :-(
were others!!

				
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