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Frequently Asked Frequently Asked Questions

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									                                       Frequently Asked Questions

WHAT IS AN ALL-INCLUSIVE HOTEL?
An All Inclusive hotel is one that includes all of the following at your hotel and even MORE: all your meals and
snacks throughout the day, all your drinks including ALCOHOLIC beverages, all your daily activities at the hotel
(except motorized water sports), all your tips and taxes.

CAN I BOOK MY AIR AND HOTEL IN A PACKAGE TOGETHER?
YES! We do offer air and hotel packages. Our airfare is limited and usually sells out months before the hotels do
so book early to get the best air options and prices.

WHERE IS THE RIVIERA MAYA?
Stretching south of Cancun for 75 miles, the Riviera Maya hosts both the extraordinary flora and fauna of a lush
tropical jungle and the aquatic riches of the second largest coral reef in the world. White sand beaches opening
into azure waters and the legacy of a Mayan empire lend allure and mystery to these inspiring shores. A short trip
south, Playa del Carmen has evolved from a sleepy fishing village to a dynamic waterfront town lined with
boutiques, galleries, restaurants, cafes and nightclubs.

WHERE DO I FLY INTO?
Cancun international airport (CUN) is the airport code

WHAT AIRLINES FLY INTO THIS AIRPORT?
American Airlines, Delta, Continental, Jet Blue, Air Canada, Northwest, TWA, United, US Airways, Virgin Atlantic, &
Spirit Airlines

WHAT IS THE TRIP DEPOSIT?
The trip deposit is $200.00 per person this deposit confirms your initial booking of your vacation

WHEN IS THE FINAL PAYMENT DUE?
June 10, 2012

HOW WILL I TRAVEL BETWEEN THE AIRPORT IN MEXICO AND RESORT?
Roundtrip transfers are included with all fiesta packages

WHAT ARE YOUR PAYMENT OPTIONS?
We accept all major Credit Cards and Debit cards - you just need to sign our registration form and fax it back to us
with a copy of your Credit Card and ID. This is to protect YOU and US against fraud. You can also make a CASH
payment at any local Bank of America. And yes, each person on your reservation can use their own card or some
of you can use cards and others can pay cash.

DO YOU OFFER A PAYMENT PLAN?
YES! Just call us up and we will set up on an affordable plan

WHAT IS THE RATE FOR SINGLE OCCUPANCY?
PLEASE CALL US OR EMAIL FOR THE SINGLE RATE

CAN I ARRANGE GROUP AIRFARE FROM MY STATE/CITY?
Absolutely with a 10 passenger minimum traveling to and from at the same time

IS THE TRAVEL I PAY FOR REFUNDABLE?
Unfortunately it is not, so make sure you are booking what you want and with responsible people that will make
their payments on time. We highly recommend travel insurance for those unforeseen circumstances that may
arise causing you to cancel.

WHAT IF I NEED TO MAKE A CHANGE AFTER I HAVE MADE A PAYMENT?
Changes are usually possible but sometimes costly. There is a change fee from Rockstar escapes but there is
always one from the airline as well.

WHY DON'T YOU LIST PRICES ON YOUR WEBSITE?
Airfare prices change minute to minute so that would be impossible. Hotel prices do not change as often but they
are based on "supply & demand" so the prices usually go up as the number of rooms drops. The best way to get
the most accurate price is to call or email us. And please remember that prices can change until you make your
deposit.

DO I NEED A PASSPORT TO GO TO MEXICO?
YES! And your airline ticket MUST match your exact passport name. Whether we book the airfare or you book it
on your own, please make sure you know what name appears on your passport including the middle name or
middle initial.

HAVE A QUESTION WE DIDN'T ANSWER?
Please call us at 877-699-FEST or email us at thefiestasoul@gmail.com and we will gladly assist you!

								
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