2009 BHSS Question Survey Spring by fanzhongqing

VIEWS: 3 PAGES: 191

									                                                             3. If this was a referral from another
                                                            service desk, use one of the following
                             1. Day of       2. Question   codes to specify - SCITECH, BHSS, Torg,
Nr     Date       Time      the week:         received:                    Circ, Other:
  1   2/7/2009   10:13:27   Saturday     In person
  2   2/7/2009   11:11:30   Saturday     In person
  3   2/7/2009   11:13:13   Saturday     Via telephone
  4   2/7/2009   11:14:08   Saturday     In person
  5   2/7/2009   11:14:55   Saturday     In person
  6   2/7/2009   12:20:41   Saturday     In person
  7   2/7/2009   12:38:28   Saturday     In person
  8   2/7/2009   13:33:09   Saturday     Via telephone
  9   2/7/2009   14:03:26   Saturday     In person
 10   2/7/2009   14:32:55   Saturday     In person
 11   2/7/2009   14:33:10   Saturday     In person
 12   2/7/2009   14:57:23   Saturday     Via telephone
 13   2/7/2009   15:58:16   Saturday     In person
 14   2/7/2009   17:55:57   Saturday     In person
 15   2/8/2009   13:50:02   Sunday       In person
 16   2/8/2009   13:50:24   Sunday       In person
 17   2/8/2009   13:50:57   Sunday       In person
 18   2/8/2009   15:14:54   Sunday       In person
 19   2/8/2009   15:15:23   Sunday       In person
 20   2/8/2009   15:16:46   Sunday       In person
 21   2/8/2009   16:06:39   Sunday       In person
 22   2/8/2009   16:55:28   Sunday       Via telephone
 23   2/8/2009   16:56:12   Sunday       In person
 24   2/8/2009   17:11:48   Sunday       In person
 25   2/8/2009   17:12:18   Sunday       In person
 26   2/8/2009   17:28:52   Sunday       In person
 27   2/8/2009   17:43:48   Sunday       In person
 28   2/9/2009    8:26:54   Monday       Via telephone
 29   2/9/2009    8:55:10   Monday       In person
 30   2/9/2009    9:11:53   Monday       Via telephone
 31   2/9/2009    9:28:50   Monday       In person
 32   2/9/2009    9:55:00   Monday       In person
 33   2/9/2009   10:20:15   Monday       In person
 34   2/9/2009   10:21:10   Monday       In person
 35   2/9/2009   10:22:30   Monday       In person
 36   2/9/2009   10:25:17   Monday       In person
 37   2/9/2009   10:27:29   Monday       In person
 38   2/9/2009   10:40:42   Monday       In person
 39   2/9/2009   10:51:20   Monday       Via telephone
 40   2/9/2009   10:53:23   Monday       In person
 41   2/9/2009   11:21:14   Monday       In person
 42   2/9/2009   11:22:49   Monday       In person
 43   2/9/2009   11:31:14   Monday       In person
44 2/9/2009    12:58:05   Monday    In person
45 2/9/2009    12:58:22   Monday    In person
46 2/9/2009    12:58:34   Monday    In person
47 2/9/2009    12:58:54   Monday    In person
48 2/9/2009    12:59:08   Monday    In person
49 2/9/2009    12:59:21   Monday    Via telephone
50 2/9/2009    12:59:40   Monday    In person
51 2/9/2009    13:05:50   Monday    Via telephone
52 2/9/2009    13:07:53   Monday    In person
53 2/9/2009    13:14:02   Monday    In person
54 2/9/2009    13:29:39   Monday    In person
55 2/9/2009    13:29:56   Monday    In person
56 2/9/2009    13:33:09   Monday    In person
57 2/9/2009    14:05:04   Monday    In person
58 2/9/2009    14:05:32   Monday    In person
59 2/9/2009    14:06:28   Monday    In person
60 2/9/2009    14:06:42   Monday    In person
61 2/9/2009    14:11:47   Monday    In person
62 2/9/2009    14:13:07   Monday    In person
63 2/9/2009    14:28:26   Monday    In person
64 2/9/2009    14:39:06   Monday    In person
65 2/9/2009    14:43:39   Monday    In person
66 2/9/2009    14:54:48   Monday    Via telephone
67 2/9/2009    14:57:40   Monday    In person
68 2/9/2009    14:58:21   Monday    In person
69 2/9/2009    15:02:43   Monday    In person
70 2/9/2009    15:09:20   Monday    In person
71 2/9/2009    15:37:55   Monday    In person
72 2/9/2009    15:40:46   Monday    Via telephone
73 2/9/2009    15:41:10   Monday    In person
74 2/9/2009    15:49:15   Monday    In person
75 2/9/2009    15:49:58   Monday    In person
76 2/9/2009    15:51:04   Monday    In person
77 2/9/2009    16:03:18   Monday    In person
78 2/9/2009    16:16:07   Monday    In person
79 2/9/2009    16:18:50   Monday    In person
80 2/9/2009    16:47:15   Monday    In person
81 2/9/2009    18:26:02   Monday    Via telephone
82 2/9/2009    18:26:14   Monday    In person
83 2/9/2009    18:26:24   Monday    In person
84 2/9/2009    18:26:37   Monday    Via telephone
85 2/9/2009    19:06:14   Monday    In person
86 2/9/2009    19:06:29   Monday    In person
87 2/9/2009    19:06:51   Monday    Via telephone
88 2/9/2009    23:55:06   Monday    In person
89 2/9/2009    23:55:45   Monday    In person
90 2/10/2009    0:03:14   Tuesday   In person
 91   2/10/2009    9:19:08   Tuesday   In person
 92   2/10/2009    9:33:40   Tuesday   In person
 93   2/10/2009    9:34:05   Tuesday   In person
 94   2/10/2009   10:06:10   Tuesday   In person
 95   2/10/2009   10:07:02   Tuesday   Via telephone
 96   2/10/2009   10:07:44   Tuesday   Via telephone
 97   2/10/2009   10:13:50   Tuesday   In person
 98   2/10/2009   10:21:56   Tuesday   In person
 99   2/10/2009   10:22:18   Tuesday   In person
100   2/10/2009   10:29:37   Tuesday   Via telephone
101   2/10/2009   10:40:03   Tuesday   In person
102   2/10/2009   10:56:37   Tuesday   In person
103   2/10/2009   11:03:52   Tuesday   Via telephone
104   2/10/2009   11:17:17   Tuesday   In person
105   2/10/2009   11:55:25   Tuesday   In person
106   2/10/2009   11:55:57   Tuesday   In person
107   2/10/2009   12:02:32   Tuesday   Via telephone
108   2/10/2009   12:13:16   Tuesday   In person
109   2/10/2009   12:19:04   Tuesday   In person
110   2/10/2009   12:29:28   Tuesday   In person
111   2/10/2009   12:30:15   Tuesday   In person
112   2/10/2009   12:30:36   Tuesday   In person
113   2/10/2009   12:33:24   Tuesday   In person
114   2/10/2009   12:36:36   Tuesday   In person
115   2/10/2009   12:44:47   Tuesday   In person
116   2/10/2009   13:22:10   Tuesday   In person
117   2/10/2009   13:39:09   Tuesday   In person
118   2/10/2009   13:40:31   Tuesday   In person
119   2/10/2009   13:50:09   Tuesday   In person
120   2/10/2009   13:51:59   Tuesday   In person
121   2/10/2009   14:00:55   Tuesday   Via telephone
122   2/10/2009   14:01:30   Tuesday   In person
123   2/10/2009   14:46:34   Tuesday   Via telephone
124   2/10/2009   14:47:39   Tuesday   Via telephone
125   2/10/2009   15:13:59   Tuesday   In person
126   2/10/2009   15:29:39   Tuesday   In person
127   2/10/2009   15:48:06   Tuesday   In person
128   2/10/2009   15:49:19   Tuesday   In person
129   2/10/2009   15:50:06   Tuesday   In person
130   2/10/2009   16:10:03   Tuesday   In person
131   2/10/2009   16:29:33   Tuesday   In person       circulation
132   2/10/2009   17:16:49   Tuesday   In person
133   2/10/2009   17:17:30   Tuesday   In person
134   2/10/2009   17:22:02   Tuesday   In person
135   2/10/2009   17:40:34   Tuesday   In person
136   2/10/2009   18:26:36   Tuesday   In person
137   2/10/2009   18:29:45   Tuesday   In person
138   2/10/2009   19:42:01   Tuesday In person
139   2/10/2009   19:42:53   Tuesday In person
140   2/10/2009   19:51:37   Tuesday Via telephone
141   2/10/2009   20:35:24   Tuesday In person
142   2/10/2009   20:43:14   Tuesday In person
143   2/10/2009   21:05:52   Tuesday In person
144   2/11/2009   10:03:58           In
                             Wednesday person
145   2/11/2009   10:13:19           In
                             Wednesday person
146   2/11/2009   11:08:45           In
                             Wednesday person
147   2/11/2009   11:09:15           In
                             Wednesday person
148   2/11/2009   11:11:12           In
                             Wednesday person
149   2/11/2009   11:16:23           In
                             Wednesday person
150   2/11/2009   11:30:49           In
                             Wednesday person
151   2/11/2009   11:34:39           In
                             Wednesday person
152   2/11/2009   11:41:42           In
                             Wednesday person
153   2/11/2009   11:44:18           In
                             Wednesday person
154   2/11/2009   11:48:07           In
                             Wednesday person
155   2/11/2009   11:49:40           Via
                             Wednesday telephone
156   2/11/2009   12:23:10           In
                             Wednesday person
157   2/11/2009   12:27:00           In
                             Wednesday person
158   2/11/2009   12:30:56           In
                             Wednesday person
159   2/11/2009   12:36:38           In
                             Wednesday person
160   2/11/2009   12:40:26           In
                             Wednesday person
161   2/11/2009   12:49:48           In
                             Wednesday person
162   2/11/2009   13:35:58           In
                             Wednesday person
163   2/11/2009   13:37:33           In
                             Wednesday person
164   2/11/2009   13:38:21           In
                             Wednesday person
165   2/11/2009   13:39:29           In
                             Wednesday person
166   2/11/2009   13:46:06           Via
                             Wednesday telephone
167   2/11/2009   13:46:33           In
                             Wednesday person
168   2/11/2009   14:26:25           In
                             Wednesday person
169   2/11/2009   14:37:55           In
                             Wednesday person
170   2/11/2009   14:42:20           In
                             Wednesday person
171   2/11/2009   15:17:57           In
                             Wednesday person
172   2/11/2009   16:09:18           In
                             Wednesday person
173   2/11/2009   16:13:23           In
                             Wednesday person
174   2/11/2009   16:26:40           In
                             Wednesday person
175   2/11/2009   16:37:00           Via
                             Wednesday telephone
176   2/11/2009   16:59:25           In
                             Wednesday person
177   2/11/2009   17:14:50           In
                             Wednesday person
178   2/11/2009   17:15:50           In
                             Wednesday person
179   2/11/2009   17:42:49           Via
                             Wednesday telephone
180   2/11/2009   18:24:28           In
                             Wednesday person
181   2/11/2009   18:56:20           In
                             Wednesday person
182   2/11/2009   19:22:27           Via
                             Wednesday telephone
183   2/11/2009   21:52:38           In
                             Wednesday person
184   2/11/2009   21:58:50           In
                             Wednesday person
185   2/11/2009   23:35:52            In
                             Wednesday person
186   2/12/2009   10:35:05   Thursday In person
187   2/12/2009   11:34:46   Thursday In person
188   2/12/2009   12:45:22   Thursday In person
189   2/12/2009   12:46:58   Thursday In person
190   2/12/2009   12:48:18   Thursday In person
191   2/12/2009   13:06:08   Thursday In person
192   2/12/2009   13:26:39   Thursday In person
193   2/12/2009   13:26:52   Thursday In person
194   2/12/2009   13:31:01   Thursday In person
195   2/12/2009   13:38:03   Thursday In person
196   2/12/2009   13:41:59   Thursday Via telephone
197   2/12/2009   13:49:56   Thursday In person
198   2/12/2009   13:54:37   Thursday Via telephone
199   2/12/2009   14:05:55   Thursday In person
200   2/12/2009   14:18:00   Thursday In person
201   2/12/2009   15:08:58   Thursday In person
202   2/12/2009   15:10:45   Thursday In person
203   2/12/2009   15:12:22   Thursday In person
204   2/12/2009   15:13:52   Thursday In person
205   2/12/2009   15:24:16   Thursday In person
206   2/12/2009   15:34:09   Thursday Via telephone
207   2/12/2009   15:43:56   Thursday In person
208   2/12/2009   15:54:02   Thursday In person
209   2/12/2009   16:01:49   Thursday In person
210   2/12/2009   16:22:44   Thursday Via telephone
211   2/12/2009   16:58:55   Thursday In person
212   2/12/2009   17:00:36   Thursday In person
213   2/12/2009   17:06:33   Thursday In person
214   2/12/2009   17:46:39   Thursday In person
215   2/12/2009   17:53:58   Thursday In person
216   2/12/2009   18:37:52   Thursday In person
217   2/12/2009   21:33:13   Thursday In person
218   2/12/2009   23:55:50   Thursday In person
219   2/13/2009    8:12:24   Friday   In person
220   2/13/2009    8:17:59   Friday   In person
221   2/13/2009    9:22:17   Friday   Via telephone   Circulation
222   2/13/2009    9:40:40   Friday   Via telephone
223   2/13/2009    9:48:05   Friday   In person
224   2/13/2009   10:09:19   Friday   In person       Circulation
225   2/13/2009   10:15:05   Friday   In person
226   2/13/2009   10:22:49   Friday   In person
227   2/13/2009   10:23:24   Friday   In person
228   2/13/2009   10:34:36   Friday   In person
229   2/13/2009   10:51:52   Friday   Via telephone
230   2/13/2009   11:53:03   Friday   In person
231   2/13/2009   11:53:24   Friday   In person
232   2/13/2009   11:53:48   Friday     In person
233   2/13/2009   11:54:31   Friday     Via telephone
234   2/13/2009   12:09:30   Friday     In person
235   2/13/2009   12:18:19   Friday     In person
236   2/13/2009   12:57:59   Friday     In person
237   2/13/2009   13:14:01   Friday     In person
238   2/13/2009   13:23:54   Friday     In person
239   2/13/2009   14:03:34   Friday     In person
240   2/13/2009   14:04:45   Friday     Via telephone
241   2/13/2009   14:25:11   Friday     Via telephone
242   2/13/2009   14:58:15   Friday     In person
243   2/13/2009   15:16:36   Friday     In person
244   2/13/2009   15:25:09   Friday     In person
245   2/13/2009   15:41:12   Friday     In person
246   2/13/2009   16:11:04   Friday     In person
247   2/13/2009   16:11:19   Friday     In person
248   2/13/2009   16:11:31   Friday     In person
249   2/13/2009   16:11:41   Friday     Via telephone
250   2/13/2009   16:11:55   Friday     In person
251   2/13/2009   17:28:09   Friday     Via telephone
252   2/14/2009   11:22:11   Saturday   In person
253   2/14/2009   12:44:19   Saturday   In person
254   2/14/2009   13:15:12   Saturday   In person
255   2/14/2009   15:56:26   Saturday   In person
256   2/14/2009   16:25:04   Saturday   In person
257   2/14/2009   17:21:31   Saturday   In person
258   2/15/2009   12:19:14   Sunday     In person
259   2/15/2009   12:19:38   Sunday     In person
260   2/15/2009   12:21:45   Sunday     In person
261   2/15/2009   12:30:26   Sunday     In person
262   2/15/2009   12:31:05   Sunday     Via telephone
263   2/15/2009   12:39:30   Sunday     In person
264   2/15/2009   12:53:23   Sunday     In person
265   2/15/2009   12:53:50   Sunday     In person
266   2/15/2009   13:21:13   Sunday     In person
267   2/15/2009   13:22:16   Sunday     In person
268   2/15/2009   14:06:39   Sunday     In person
269   2/15/2009   14:07:32   Sunday     Via telephone
270   2/15/2009   14:08:20   Sunday     Via telephone
271   2/15/2009   14:13:57   Sunday     In person
272   2/15/2009   14:38:01   Sunday     In person
273   2/15/2009   14:38:45   Sunday     In person
274   2/15/2009   14:53:54   Sunday     In person
275   2/15/2009   14:54:20   Sunday     In person
276   2/15/2009   14:57:36   Sunday     In person
277   2/15/2009   16:30:33   Sunday     In person
278   2/15/2009   16:31:21   Sunday     In person
279   2/15/2009   16:44:36   Sunday   In person
280   2/15/2009   17:06:48   Sunday   In person
281   2/15/2009   18:14:21   Sunday   In person
282   2/15/2009   19:20:02   Sunday   In person
283   2/15/2009   19:20:49   Sunday   In person
284   2/15/2009   21:01:28   Sunday   In person
285   2/15/2009   21:08:16   Sunday   In person
286   2/15/2009   21:29:32   Sunday   In person       SciTech
287   2/16/2009    8:45:39   Monday   In person
288   2/16/2009    8:55:42   Monday   In person
289   2/16/2009    9:34:27   Monday   In person
290   2/16/2009    9:52:00   Monday   Via telephone
291   2/16/2009   10:01:07   Monday   In person
292   2/16/2009   10:05:25   Monday   In person
293   2/16/2009   10:08:23   Monday   In person
294   2/16/2009   10:11:45   Monday   In person
295   2/16/2009   10:12:12   Monday   In person
296   2/16/2009   10:41:46   Monday   In person
297   2/16/2009   10:43:17   Monday   In person
298   2/16/2009   12:11:39   Monday   In person
299   2/16/2009   12:12:38   Monday   In person
300   2/16/2009   12:14:03   Monday   In person
301   2/16/2009   13:09:50   Monday   In person
302   2/16/2009   13:10:17   Monday   In person
303   2/16/2009   13:12:05   Monday   In person
304   2/16/2009   13:12:42   Monday   In person
305   2/16/2009   13:13:26   Monday   In person
306   2/16/2009   13:17:55   Monday   In person
307   2/16/2009   13:18:27   Monday   In person
308   2/16/2009   13:57:51   Monday   Via telephone
309   2/16/2009   14:15:01   Monday   In person
310   2/16/2009   14:26:04   Monday   In person
311   2/16/2009   14:58:34   Monday   In person
312   2/16/2009   15:05:00   Monday   Via telephone
313   2/16/2009   15:05:23   Monday   In person
314   2/16/2009   15:22:17   Monday   In person
315   2/16/2009   15:22:52   Monday   In person
316   2/16/2009   15:23:37   Monday   In person
317   2/16/2009   15:24:32   Monday   Via telephone
318   2/16/2009   15:25:05   Monday   In person
319   2/16/2009   15:35:03   Monday   In person
320   2/16/2009   15:38:20   Monday   In person
321   2/16/2009   15:40:59   Monday   In person
322   2/16/2009   15:58:35   Monday   In person
323   2/16/2009   15:59:15   Monday   In person
324   2/16/2009   16:40:55   Monday   In person
325   2/16/2009   16:42:03   Monday   In person
326   2/16/2009   16:47:38   Monday    In person
327   2/16/2009   16:58:56   Monday    In person
328   2/16/2009   16:59:22   Monday    In person
329   2/16/2009   17:08:09   Monday    In person
330   2/16/2009   17:08:52   Monday    In person
331   2/16/2009   18:31:10   Monday    In person
332   2/16/2009   18:43:52   Monday    In person
333   2/16/2009   19:05:22   Monday    In person
334   2/16/2009   19:08:45   Monday    In person
335   2/16/2009   19:45:25   Monday    In person
336   2/16/2009   20:16:01   Monday    In person
337   2/16/2009   20:21:32   Monday    In person
338   2/16/2009   20:26:07   Monday    In person
339   2/16/2009   20:53:13   Monday    In person
340   2/16/2009   20:53:54   Monday    In person
341   2/16/2009   20:55:12   Monday    Via telephone
342   2/16/2009   21:14:49   Monday    In person
343   2/17/2009    8:57:55   Tuesday   In person
344   2/17/2009    9:17:35   Tuesday   In person
345   2/17/2009   10:17:27   Tuesday   Via telephone
346   2/17/2009   10:51:31   Tuesday   In person
347   2/17/2009   10:52:51   Tuesday   In person
348   2/17/2009   11:03:09   Tuesday   In person
349   2/17/2009   11:17:45   Tuesday   Via telephone
350   2/17/2009   11:19:00   Tuesday   In person
351   2/17/2009   11:28:01   Tuesday   In person
352   2/17/2009   11:29:04   Tuesday   In person
353   2/17/2009   11:44:43   Tuesday   In person
354   2/17/2009   11:54:23   Tuesday   In person
355   2/17/2009   12:12:43   Tuesday   In person
356   2/17/2009   12:21:59   Tuesday   Via telephone
357   2/17/2009   12:37:38   Tuesday   In person
358   2/17/2009   13:28:53   Tuesday   In person
359   2/17/2009   13:29:33   Tuesday   In person
360   2/17/2009   13:30:25   Tuesday   In person
361   2/17/2009   13:30:49   Tuesday   In person
362   2/17/2009   13:31:28   Tuesday   Via telephone
363   2/17/2009   13:49:42   Tuesday   In person
364   2/17/2009   14:01:11   Tuesday   In person
365   2/17/2009   14:01:45   Tuesday   In person
366   2/17/2009   14:35:33   Tuesday   In person
367   2/17/2009   14:35:54   Tuesday   In person
368   2/17/2009   14:36:11   Tuesday   In person
369   2/17/2009   15:00:28   Tuesday   In person
370   2/17/2009   15:03:57   Tuesday   In person
371   2/17/2009   15:04:48   Tuesday   In person
372   2/17/2009   15:16:51   Tuesday   In person
373   2/17/2009   16:03:46   Tuesday Via telephone
374   2/17/2009   16:05:01   Tuesday Via telephone
375   2/17/2009   16:42:04   Tuesday In person
376   2/17/2009   17:56:31   Tuesday In person
377   2/17/2009   17:57:04   Tuesday In person
378   2/17/2009   18:22:59   Tuesday In person
379   2/17/2009   18:23:22   Tuesday In person
380   2/17/2009   18:24:31   Tuesday In person
381   2/17/2009   19:07:10   Tuesday In person
382   2/17/2009   20:09:27   Tuesday Via telephone
383   2/17/2009   20:37:36   Tuesday In person
384   2/17/2009   20:37:58   Tuesday In person
385   2/17/2009   20:47:39   Tuesday In person
386   2/17/2009   20:52:38   Tuesday In person
387   2/17/2009   21:27:13   Tuesday In person
388   2/18/2009   10:34:17           In
                             Wednesday person
389   2/18/2009   11:04:04           In
                             Wednesday person
390   2/18/2009   12:23:12           In
                             Wednesday person
391   2/18/2009   12:23:33           In
                             Wednesday person
392   2/18/2009   12:24:32           In
                             Wednesday person
393   2/18/2009   12:54:51           In
                             Wednesday person
394   2/18/2009   12:55:30           In
                             Wednesday person
395   2/18/2009   13:20:02           In
                             Wednesday person
396   2/18/2009   13:22:09           In
                             Wednesday person
397   2/18/2009   13:24:07           In
                             Wednesday person
398   2/18/2009   13:29:17           In
                             Wednesday person
399   2/18/2009   13:35:54           In
                             Wednesday person
400   2/18/2009   13:52:22           In
                             Wednesday person
401   2/18/2009   14:12:02           In
                             Wednesday person
402   2/18/2009   14:13:48           In
                             Wednesday person
403   2/18/2009   15:31:04           In
                             Wednesday person
404   2/18/2009   15:33:27           In
                             Wednesday person
405   2/18/2009   15:34:12           In
                             Wednesday person
406   2/18/2009   15:35:15           In
                             Wednesday person
407   2/18/2009   15:35:58           In
                             Wednesday person
408   2/18/2009   15:37:19           In
                             Wednesday person
409   2/18/2009   15:39:13           In
                             Wednesday person
410   2/18/2009   16:00:56           In
                             Wednesday person
411   2/18/2009   16:01:15           In
                             Wednesday person
412   2/18/2009   16:19:22           In
                             Wednesday person
413   2/18/2009   16:19:47           In
                             Wednesday person
414   2/18/2009   16:20:19           In
                             Wednesday person
415   2/18/2009   16:22:33           In
                             Wednesday person
416   2/18/2009   16:41:23           Via
                             Wednesday telephone
417   2/18/2009   16:54:15           Via
                             Wednesday telephone
418   2/18/2009   16:56:50           In
                             Wednesday person
419   2/18/2009   17:00:20           In
                             Wednesday person
420   2/18/2009   19:35:21            Via
                             Wednesday telephone
421   2/18/2009   19:36:28            In
                             Wednesday person
422   2/18/2009   19:36:54            In
                             Wednesday person
423   2/18/2009   19:37:53            In
                             Wednesday person
424   2/18/2009   19:38:57            In
                             Wednesday person
425   2/18/2009   23:52:54            In
                             Wednesday person
426   2/19/2009    9:45:44   Thursday In person
427   2/19/2009   10:00:30   Thursday In person
428   2/19/2009   10:15:06   Thursday In person
429   2/19/2009   10:15:35   Thursday In person
430   2/19/2009   11:20:57   Thursday In person
431   2/19/2009   11:22:31   Thursday Via telephone
432   2/19/2009   12:01:11   Thursday In person
433   2/19/2009   12:37:33   Thursday Via telephone
434   2/19/2009   13:11:17   Thursday In person
435   2/19/2009   13:39:10   Thursday In person
436   2/19/2009   14:20:05   Thursday In person
437   2/19/2009   14:20:58   Thursday In person
438   2/19/2009   14:22:44   Thursday In person
439   2/19/2009   14:58:14   Thursday In person
440   2/19/2009   15:12:40   Thursday Via telephone
441   2/19/2009   15:14:05   Thursday In person
442   2/19/2009   15:15:05   Thursday In person
443   2/19/2009   16:06:39   Thursday In person
444   2/19/2009   16:07:55   Thursday In person
445   2/19/2009   16:42:59   Thursday In person
446   2/19/2009   16:45:00   Thursday In person
447   2/19/2009   16:45:56   Thursday Via telephone
448   2/19/2009   16:51:44   Thursday In person
449   2/19/2009   18:52:11   Thursday Via telephone
450   2/19/2009   19:12:03   Thursday In person
451   2/19/2009   19:12:46   Thursday In person
452   2/19/2009   20:02:47   Thursday In person
453   2/19/2009   21:17:38   Thursday In person
454   2/19/2009   21:18:07   Thursday In person
455   2/19/2009   21:44:55   Thursday Via telephone
456   2/20/2009    9:02:35   Friday   In person
457   2/20/2009    9:03:13   Friday   In person
458   2/20/2009    9:18:04   Friday   In person
459   2/20/2009    9:53:11   Friday   Via telephone
460   2/20/2009   10:25:36   Friday   In person
461   2/20/2009   10:31:15   Friday   In person
462   2/20/2009   10:38:45   Friday   In person
463   2/20/2009   11:05:47   Friday   Via telephone
464   2/20/2009   11:18:56   Friday   In person
465   2/20/2009   11:19:44   Friday   In person
466   2/20/2009   11:20:38   Friday   In person
467   2/20/2009   11:22:12   Friday     Via telephone
468   2/20/2009   12:06:07   Friday     In person
469   2/20/2009   12:07:06   Friday     In person
470   2/20/2009   12:15:36   Friday     Via telephone
471   2/20/2009   12:19:45   Friday     In person
472   2/20/2009   12:28:05   Friday     In person
473   2/20/2009   12:56:21   Friday     In person
474   2/20/2009   12:56:52   Friday     In person
475   2/20/2009   13:07:48   Friday     In person
476   2/20/2009   13:25:27   Friday     In person
477   2/20/2009   13:26:11   Friday     In person
478   2/20/2009   14:31:24   Friday     In person
479   2/20/2009   14:46:47   Friday     In person
480   2/20/2009   14:50:55   Friday     In person
481   2/20/2009   15:17:48   Friday     In person
482   2/20/2009   15:18:48   Friday     In person
483   2/20/2009   15:36:53   Friday     In person
484   2/20/2009   15:53:28   Friday     In person
485   2/20/2009   16:27:19   Friday     In person
486   2/20/2009   16:31:57   Friday     Via telephone
487   2/20/2009   16:36:50   Friday     In person
488   2/20/2009   16:42:05   Friday     In person
489   2/20/2009   17:05:39   Friday     In person
490   2/20/2009   17:13:27   Friday     In person
491   2/20/2009   17:13:51   Friday     In person
492   2/20/2009   17:19:44   Friday     In person
493   2/20/2009   17:28:29   Friday     Via telephone
494   2/20/2009   18:01:29   Friday     In person
495   2/21/2009   11:19:50   Saturday   In person
496   2/21/2009   11:50:59   Saturday   In person
497   2/21/2009   11:52:34   Saturday   In person
498   2/21/2009   12:57:56   Saturday   In person
499   2/21/2009   13:01:58   Saturday   In person
500   2/21/2009   13:03:17   Saturday   In person
501   2/21/2009   13:36:05   Saturday   Via telephone
502   2/21/2009   13:41:36   Saturday   In person
503   2/21/2009   13:53:06   Saturday   In person
504   2/21/2009   13:53:39   Saturday   In person
505   2/21/2009   14:08:55   Saturday   Via telephone
506   2/21/2009   14:08:58   Saturday   In person
507   2/21/2009   14:10:35   Saturday   In person
508   2/21/2009   16:39:16   Saturday   In person
509   2/21/2009   16:39:43   Saturday   In person
510   2/21/2009   16:40:01   Saturday   In person
511   2/21/2009   16:47:53   Saturday   In person
512   2/21/2009   17:08:29   Saturday   In person
513   2/22/2009   12:59:03   Sunday     In person
514   2/22/2009   12:59:41   Sunday   In person
515   2/22/2009   13:00:40   Sunday   In person
516   2/22/2009   13:15:18   Sunday   In person
517   2/22/2009   13:59:47   Sunday   In person
518   2/22/2009   14:17:23   Sunday   In person
519   2/22/2009   14:17:55   Sunday   In person
520   2/22/2009   14:51:46   Sunday   In person
521   2/22/2009   15:06:48   Sunday   Via telephone   Circ
522   2/22/2009   17:10:37   Sunday   In person
523   2/22/2009   17:47:34   Sunday   In person
524   2/22/2009   17:48:43   Sunday   In person
525   2/22/2009   18:15:56   Sunday   In person
526   2/22/2009   18:20:55   Sunday   In person
527   2/22/2009   19:17:13   Sunday   In person
528   2/22/2009   20:15:26   Sunday   In person
529   2/22/2009   20:54:38   Sunday   In person
530   2/23/2009    8:07:30   Monday   In person
531   2/23/2009    8:51:06   Monday   In person
532   2/23/2009   10:08:37   Monday   In person
533   2/23/2009   10:47:49   Monday   Via telephone
534   2/23/2009   11:13:18   Monday   In person
535   2/23/2009   11:16:55   Monday   In person
536   2/23/2009   11:23:10   Monday   Via telephone
537   2/23/2009   11:37:31   Monday   In person
538   2/23/2009   11:40:04   Monday   In person
539   2/23/2009   11:50:24   Monday   In person
540   2/23/2009   13:23:50   Monday   In person
541   2/23/2009   13:26:41   Monday   In person
542   2/23/2009   13:37:44   Monday   In person
543   2/23/2009   13:38:41   Monday   In person
544   2/23/2009   13:46:54   Monday   In person
545   2/23/2009   13:47:38   Monday   Via telephone
546   2/23/2009   13:48:04   Monday   In person
547   2/23/2009   13:54:47   Monday   In person
548   2/23/2009   14:20:15   Monday   In person
549   2/23/2009   14:21:29   Monday   In person
550   2/23/2009   14:36:03   Monday   In person
551   2/23/2009   14:37:03   Monday   In person
552   2/23/2009   14:37:27   Monday   In person
553   2/23/2009   15:00:03   Monday   In person
554   2/23/2009   15:07:24   Monday   In person
555   2/23/2009   15:24:22   Monday   In person
556   2/23/2009   15:40:52   Monday   In person
557   2/23/2009   15:54:45   Monday   In person
558   2/23/2009   15:55:36   Monday   Via telephone
559   2/23/2009   16:01:26   Monday   In person
560   2/23/2009   16:12:26   Monday   In person
561   2/23/2009   16:16:44   Monday    Via telephone
562   2/23/2009   16:33:09   Monday    Via telephone
563   2/23/2009   16:37:23   Monday    In person
564   2/23/2009   16:39:14   Monday    Via telephone
565   2/23/2009   16:43:36   Monday    Via telephone
566   2/23/2009   16:56:01   Monday    In person
567   2/23/2009   17:09:28   Monday    In person
568   2/23/2009   17:21:48   Monday    In person
569   2/23/2009   17:22:13   Monday    In person
570   2/23/2009   17:29:22   Monday    In person
571   2/23/2009   17:51:09   Monday    In person
572   2/23/2009   18:09:42   Monday    In person
573   2/23/2009   18:15:09   Monday    In person
574   2/24/2009    9:01:29   Tuesday   Via telephone
575   2/24/2009    9:07:15   Tuesday   In person
576   2/24/2009    9:16:04   Tuesday   In person
577   2/24/2009    9:56:27   Tuesday   Via telephone
578   2/24/2009    9:56:38   Tuesday   Via telephone
579   2/24/2009   10:05:47   Tuesday   In person
580   2/24/2009   11:06:56   Tuesday   Via telephone
581   2/24/2009   11:13:10   Tuesday   Via telephone
582   2/24/2009   11:15:07   Tuesday   In person
583   2/24/2009   11:21:02   Tuesday   In person
584   2/24/2009   11:28:19   Tuesday   In person
585   2/24/2009   11:29:01   Tuesday   Via telephone
586   2/24/2009   11:30:15   Tuesday   Via telephone
587   2/24/2009   12:11:46   Tuesday   In person
588   2/24/2009   12:35:44   Tuesday   In person
589   2/24/2009   12:40:48   Monday    In person
590   2/24/2009   12:50:08   Tuesday   In person
591   2/24/2009   12:54:35   Tuesday   In person
592   2/24/2009   13:33:15   Tuesday   In person
593   2/24/2009   13:53:23   Tuesday   In person
594   2/24/2009   14:29:05   Tuesday   In person
595   2/24/2009   14:31:44   Tuesday   In person
596   2/24/2009   14:32:36   Tuesday   In person
597   2/24/2009   14:48:14   Tuesday   In person
598   2/24/2009   14:48:58   Tuesday   Via telephone
599   2/24/2009   14:55:37   Tuesday   In person
600   2/24/2009   15:06:21   Tuesday   In person
601   2/24/2009   15:13:19   Tuesday   In person
602   2/24/2009   15:21:19   Tuesday   In person
603   2/24/2009   15:25:36   Tuesday   In person
604   2/24/2009   15:46:26   Tuesday   In person
605   2/24/2009   15:47:38   Tuesday   Via telephone
606   2/24/2009   15:55:51   Tuesday   In person
607   2/24/2009   16:00:14   Tuesday   In person
608   2/24/2009   16:10:46   Tuesday In person
609   2/24/2009   16:14:07   Tuesday In person
610   2/24/2009   16:43:23   Tuesday In person
611   2/24/2009   16:44:55   Tuesday In person
612   2/24/2009   16:49:17   Tuesday In person
613   2/24/2009   17:24:22   Tuesday In person
614   2/24/2009   21:41:44   Tuesday In person
615   2/24/2009   21:43:16   Tuesday In person
616   2/24/2009   21:47:43   Tuesday In person
617   2/24/2009   22:09:19   Tuesday In person
618   2/24/2009   22:10:06   Tuesday In person
619   2/24/2009   23:02:01   Tuesday In person
620   2/24/2009   23:05:20   Tuesday In person
621   2/24/2009   23:09:45   Tuesday In person
622   2/24/2009   23:12:44   Tuesday In person
623   2/25/2009    9:05:24           In
                             Wednesday person
624   2/25/2009    9:06:09           Via
                             Wednesday telephone
625   2/25/2009    9:16:03           In
                             Wednesday person
626   2/25/2009    9:45:36           Via
                             Wednesday telephone
627   2/25/2009    9:47:47           In
                             Wednesday person
628   2/25/2009   10:31:44           Via
                             Wednesday telephone
629   2/25/2009   10:36:52           In
                             Wednesday person
630   2/25/2009   10:42:53           In
                             Wednesday person
631   2/25/2009   10:44:21           In
                             Wednesday person
632   2/25/2009   10:57:52           In
                             Wednesday person
633   2/25/2009   11:07:10           In
                             Wednesday person
634   2/25/2009   11:53:40           In
                             Wednesday person
635   2/25/2009   12:16:51           In
                             Wednesday person
636   2/25/2009   12:19:51           In
                             Wednesday person
637   2/25/2009   12:21:19           In
                             Wednesday person
638   2/25/2009   12:57:49           Via
                             Wednesday telephone
639   2/25/2009   13:03:24           In
                             Wednesday person
640   2/25/2009   13:18:08           In
                             Wednesday person
641   2/25/2009   13:23:35           In
                             Wednesday person
642   2/25/2009   13:26:15           In
                             Wednesday person
643   2/25/2009   13:28:41           In
                             Wednesday person
644   2/25/2009   13:51:57           In
                             Wednesday person
645   2/25/2009   14:47:55           In
                             Wednesday person
646   2/25/2009   15:03:25           In
                             Wednesday person
647   2/25/2009   15:16:11           In
                             Wednesday person
648   2/25/2009   15:28:31           In
                             Wednesday person
649   2/25/2009   15:32:37           In
                             Wednesday person
650   2/25/2009   15:42:08           In
                             Wednesday person
651   2/25/2009   15:43:03           In
                             Wednesday person
652   2/25/2009   15:43:46           In
                             Wednesday person
653   2/25/2009   15:46:51           Via
                             Wednesday telephone
654   2/25/2009   15:49:42           In
                             Wednesday person
655   2/25/2009   15:53:46            In
                             Wednesday person
656   2/25/2009   15:54:28            In
                             Wednesday person
657   2/25/2009   15:54:45            In
                             Wednesday person
658   2/25/2009   16:21:03            In
                             Wednesday person
659   2/25/2009   16:25:09            In
                             Wednesday person
660   2/25/2009   16:27:14            In
                             Wednesday person
661   2/25/2009   16:32:02            In
                             Wednesday person
662   2/25/2009   16:35:57   Wednesday person
                                      In              no
663   2/25/2009   16:36:29   Wednesday person
                                      In              n/a
664   2/25/2009   16:48:13            In
                             Wednesday person
665   2/25/2009   18:23:40            In
                             Wednesday person
666   2/25/2009   18:24:06            In
                             Wednesday person
667   2/25/2009   18:24:40            In
                             Wednesday person
668   2/25/2009   18:51:18            In
                             Wednesday person
669   2/25/2009   18:52:37            In
                             Wednesday person
670   2/25/2009   22:34:29            In
                             Wednesday person
671   2/25/2009   23:34:53            Via
                             Wednesday telephone
672   2/26/2009   10:42:07   Thursday In person
673   2/26/2009   10:53:08   Thursday In person
674   2/26/2009   11:02:47   Thursday In person
675   2/26/2009   11:16:15   Thursday In person
676   2/26/2009   11:34:47   Thursday In person
677   2/26/2009   11:44:17   Thursday In person
678   2/26/2009   12:16:53   Thursday Via telephone
679   2/26/2009   12:38:56   Thursday In person
680   2/26/2009   12:49:59   Thursday In person
681   2/26/2009   13:02:27   Thursday In person
682   2/26/2009   13:17:54   Thursday In person
683   2/26/2009   13:22:07   Thursday In person
684   2/26/2009   13:23:46   Thursday In person
685   2/26/2009   13:54:24   Thursday In person
686   2/26/2009   13:55:26   Thursday In person
687   2/26/2009   13:57:57   Thursday In person
688   2/26/2009   14:12:56   Thursday In person
689   2/26/2009   14:32:46   Thursday In person
690   2/26/2009   15:06:13   Thursday In person
691   2/26/2009   15:21:46   Thursday Via telephone
692   2/26/2009   15:51:15   Thursday Via telephone
693   2/26/2009   15:52:01   Thursday In person
694   2/26/2009   15:53:12   Thursday In person
695   2/26/2009   16:30:52   Thursday In person
696   2/26/2009   16:53:18   Thursday Via telephone
697   2/26/2009   16:58:17   Thursday In person
698   2/26/2009   17:48:08   Thursday Via telephone
699   2/26/2009   17:54:50   Thursday In person
700   2/26/2009   18:12:25   Thursday In person
701   2/26/2009   18:15:07   Thursday In person
702   2/26/2009   18:27:35   Thursday   In person
703   2/26/2009   18:29:36   Thursday   In person
704   2/26/2009   18:39:35   Thursday   In person
705   2/26/2009   18:40:38   Thursday   In person
706   2/26/2009   18:41:25   Thursday   In person
707   2/26/2009   19:29:23   Thursday   In person
708   2/26/2009   19:35:04   Thursday   Via telephone
709   2/26/2009   19:43:57   Thursday   In person
710   2/26/2009   19:45:30   Thursday   In person
711   2/26/2009   20:35:54   Thursday   In person
712   2/27/2009    8:35:26   Friday     Via telephone
713   2/27/2009    9:50:20   Friday     Via telephone
714   2/27/2009   10:05:36   Friday     In person
715   2/27/2009   10:05:59   Friday     In person
716   2/27/2009   10:22:24   Friday     In person
717   2/27/2009   10:41:05   Friday     Via telephone
718   2/27/2009   11:02:13   Friday     In person
719   2/27/2009   11:22:22   Friday     In person       Circ
720   2/27/2009   11:44:44   Friday     In person
721   2/27/2009   12:49:02   Friday     Via telephone   Circ
722   2/27/2009   12:56:26   Friday     In person
723   2/27/2009   12:58:43   Friday     In person
724   2/27/2009   13:00:41   Friday     In person
725   2/27/2009   13:16:57   Friday     Via telephone
726   2/27/2009   13:17:29   Friday     In person
727   2/27/2009   13:25:15   Friday     In person
728   2/27/2009   13:27:21   Friday     In person
729   2/27/2009   14:30:38   Friday     In person
730   2/27/2009   14:44:26   Friday     In person
731   2/27/2009   17:20:07   Friday     In person
732   2/27/2009   17:35:17   Friday     In person
733   2/28/2009    9:23:00   Saturday   Via telephone
734   2/28/2009   10:36:24   Saturday   In person
735   2/28/2009   11:52:57   Saturday   Via telephone
736   2/28/2009   12:45:59   Saturday   In person
737   2/28/2009   13:49:15   Saturday   In person
738   2/28/2009   13:50:29   Saturday   In person
739   2/28/2009   13:56:18   Saturday   In person       na
740   2/28/2009   14:02:19   Saturday   Via telephone   na
741   2/28/2009   14:24:38   Saturday   Via telephone   na
742   2/28/2009   14:24:57   Saturday   Via telephone
743   2/28/2009   14:25:15   Saturday   In person       n/a
744   2/28/2009   15:13:45   Saturday   In person       n/a
745   2/28/2009   15:16:58   Saturday   In person
746   2/28/2009   15:54:48   Saturday   In person
747   2/28/2009   16:08:31   Saturday   In person
748   2/28/2009   16:39:19   Saturday   In person
749 2/28/2009   17:05:11   Saturday   In person
750 3/1/2009    12:06:18   Sunday     In person
751 3/1/2009    12:20:54   Sunday     In person
752 3/1/2009    12:21:25   Sunday     In person
753 3/1/2009    13:03:33   Sunday     In person
754 3/1/2009    13:50:16   Sunday     In person
755 3/1/2009    15:08:55   Sunday     In person
756 3/1/2009    15:10:10   Sunday     Via telephone
757 3/1/2009    15:11:17   Sunday     Via telephone
758 3/1/2009    15:45:35   Sunday     In person
759 3/1/2009    16:27:27   Sunday     Via telephone
760 3/1/2009    16:28:56   Sunday     In person
761 3/1/2009    17:36:09   Sunday     In person
762 3/1/2009    17:37:51   Sunday     In person
763 3/1/2009    17:57:43   Sunday     Via telephone
764 3/1/2009    18:14:47   Sunday     In person       n/a
765 3/1/2009    20:39:27   Sunday     In person       n/a
766 3/1/2009    20:49:21   Sunday     In person
767 3/1/2009    21:36:48   Sunday     Via telephone
768 3/1/2009    21:58:01   Sunday     In person       n/a
769 3/2/2009    10:58:33   Monday     Via telephone
770 3/2/2009    11:16:59   Monday     In person
771 3/2/2009    13:02:21   Monday     In person
772 3/2/2009    13:08:21   Monday     In person
773 3/2/2009    13:42:56   Monday     In person
774 3/2/2009    13:44:51   Monday     In person
775 3/2/2009    13:45:47   Monday     In person
776 3/2/2009    13:46:20   Monday     In person
777 3/2/2009    13:52:01   Monday     In person
778 3/2/2009    14:05:28   Monday     In person
779 3/2/2009    14:37:29   Monday     In person
780 3/2/2009    14:38:50   Monday     In person
781 3/2/2009    15:31:24   Monday     In person
782 3/2/2009    15:37:18   Monday     In person
783 3/2/2009    15:56:37   Monday     In person
784 3/2/2009    16:11:30   Monday     In person
785 3/2/2009    16:50:15   Monday     In person
786 3/2/2009    16:51:01   Monday     Via telephone
787 3/2/2009    17:14:13   Monday     In person
788 3/2/2009    17:14:35   Monday     Via telephone
789 3/2/2009    17:15:12   Monday     Via telephone
790 3/2/2009    17:28:01   Monday     In person
791 3/2/2009    17:28:18   Monday     In person
792 3/2/2009    17:29:46   Monday     In person
793 3/2/2009    17:35:12   Monday     In person
794 3/2/2009    17:46:31   Monday     In person
795 3/2/2009    18:00:43   Monday     Via telephone
796   3/2/2009   18:02:07   Monday In person
797   3/2/2009   18:16:22   Monday In person
798   3/2/2009   19:06:49   Monday In person
799   3/2/2009   19:22:09   Monday In person
800   3/2/2009   19:34:11   Monday In person
801   3/2/2009   19:34:46   Monday In person
802   3/3/2009    9:20:41   Tuesday In person
803   3/3/2009   10:35:24   Tuesday Via telephone
804   3/3/2009   10:36:51   Tuesday Via telephone   Circ
805   3/3/2009   10:37:34   Tuesday In person
806   3/3/2009   10:48:21   Tuesday In person
807   3/3/2009   11:06:56   Tuesday In person
808   3/3/2009   11:27:29   Tuesday In person
809   3/3/2009   11:50:11   Tuesday Via telephone
810   3/3/2009   12:20:19   Tuesday In person
811   3/3/2009   12:27:45   Tuesday In person
812   3/3/2009   12:49:10   Tuesday In person
813   3/3/2009   13:39:32   Tuesday In person
814   3/3/2009   13:53:53   Tuesday In person
815   3/3/2009   13:56:47   Tuesday In person
816   3/3/2009   14:07:58   Tuesday In person
817   3/3/2009   14:28:17   Tuesday Via telephone
818   3/3/2009   14:38:57   Tuesday Via telephone
819   3/3/2009   15:26:16   Tuesday In person
820   3/3/2009   16:12:06   Tuesday In person
821   3/3/2009   16:13:46   Tuesday Via telephone
822   3/3/2009   16:16:56   Tuesday In person
823   3/3/2009   16:31:44   Tuesday In person
824   3/3/2009   16:32:19   Tuesday In person
825   3/3/2009   17:04:27   Tuesday In person
826   3/3/2009   17:06:45   Tuesday Via telephone
827   3/3/2009   17:19:42   Tuesday In person
828   3/3/2009   17:44:36   Tuesday Via telephone
829   3/3/2009   18:13:18   Tuesday In person
830   3/3/2009   18:28:12   Tuesday In person
831   3/3/2009   18:28:48   Tuesday In person
832   3/3/2009   18:29:34   Tuesday In person
833   3/3/2009   18:45:47   Tuesday In person
834   3/3/2009   18:55:04   Tuesday In person
835   3/3/2009   18:56:34   Tuesday In person
836   3/3/2009   18:57:31   Tuesday In person
837   3/3/2009   18:58:59   Tuesday In person
838   3/3/2009   19:44:55   Tuesday In person
839   3/3/2009   20:55:00   Tuesday In person
840   3/4/2009    9:39:54           In
                            Wednesday person
841   3/4/2009   11:04:48           Via
                            Wednesday telephone
842   3/4/2009   11:27:51           In
                            Wednesday person
843   3/4/2009   11:36:01            In
                            Wednesday person
844   3/4/2009   11:37:41            In
                            Wednesday person
845   3/4/2009   11:44:22            In
                            Wednesday person
846   3/4/2009   12:14:13            Via
                            Wednesday telephone
847   3/4/2009   12:14:39            In
                            Wednesday person
848   3/4/2009   12:33:21            Via
                            Wednesday telephone
849   3/4/2009   12:33:57            In
                            Wednesday person
850   3/4/2009   12:47:43            In
                            Wednesday person
851   3/4/2009   12:48:10            In
                            Wednesday person
852   3/4/2009   13:01:23            In
                            Wednesday person
853   3/4/2009   13:02:16            In
                            Wednesday person
854   3/4/2009   13:08:19            In
                            Wednesday person
855   3/4/2009   13:16:14            In
                            Wednesday person
856   3/4/2009   13:21:49            In
                            Wednesday person
857   3/4/2009   13:22:42            Via
                            Wednesday telephone
858   3/4/2009   13:34:00            In
                            Wednesday person
859   3/4/2009   13:38:13            In
                            Wednesday person
860   3/4/2009   13:39:06            In
                            Wednesday person
861   3/4/2009   13:40:17            In
                            Wednesday person
862   3/4/2009   13:58:08            Via
                            Wednesday telephone
863   3/4/2009   14:01:41            In
                            Wednesday person
864   3/4/2009   14:17:07            Via
                            Wednesday telephone
865   3/4/2009   14:18:11            Via
                            Wednesday telephone
866   3/4/2009   14:19:28            In
                            Wednesday person
867   3/4/2009   14:19:57            In
                            Wednesday person
868   3/4/2009   14:53:07            In
                            Wednesday person
869   3/4/2009   15:19:54            In
                            Wednesday person
870   3/4/2009   15:28:10            In
                            Wednesday person
871   3/4/2009   15:32:28            In
                            Wednesday person
872   3/4/2009   16:07:27            In
                            Wednesday person
873   3/4/2009   16:07:57            In
                            Wednesday person
874   3/4/2009   16:08:36            In
                            Wednesday person
875   3/4/2009   16:09:03            In
                            Wednesday person
876   3/4/2009   16:16:13            Via
                            Wednesday telephone
877   3/4/2009   16:23:11            Via
                            Wednesday telephone
878   3/4/2009   16:23:36            In
                            Wednesday person
879   3/4/2009   16:24:07            In
                            Wednesday person
880   3/4/2009   17:19:31            In
                            Wednesday person
881   3/4/2009   17:53:22            In
                            Wednesday person
882   3/4/2009   18:07:12            In
                            Wednesday person
883   3/4/2009   22:08:40            In
                            Wednesday person
884   3/4/2009   22:36:42            Via
                            Wednesday telephone
885   3/4/2009   23:51:44            In
                            Wednesday person
886   3/5/2009    9:44:38   Thursday In person
887   3/5/2009   10:56:08   Thursday Via telephone
888   3/5/2009   11:36:11   Thursday In person
889   3/5/2009   11:52:00   Thursday In person
890   3/5/2009   12:06:23   Thursday   In person
891   3/5/2009   12:06:44   Thursday   In person
892   3/5/2009   12:24:54   Thursday   In person
893   3/5/2009   12:40:41   Thursday   In person
894   3/5/2009   13:20:23   Thursday   In person
895   3/5/2009   13:23:22   Thursday   In person
896   3/5/2009   13:55:12   Thursday   Via telephone
897   3/5/2009   13:57:18   Thursday   Via telephone
898   3/5/2009   13:59:16   Thursday   In person
899   3/5/2009   14:06:07   Thursday   Via telephone   circ
900   3/5/2009   14:26:04   Thursday   In person
901   3/5/2009   14:43:18   Thursday   In person
902   3/5/2009   15:10:21   Thursday   In person
903   3/5/2009   15:16:47   Thursday   In person
904   3/5/2009   15:23:32   Thursday   In person
905   3/5/2009   16:39:40   Thursday   In person       n/a
906   3/5/2009   17:13:06   Thursday   In person       n/a
907   3/5/2009   17:24:31   Thursday   In person       n/a
908   3/5/2009   17:37:16   Thursday   In person       n/a
909   3/5/2009   17:56:52   Thursday   In person
910   3/5/2009   19:03:20   Thursday   In person
911   3/5/2009   20:25:13   Thursday   In person
912   3/5/2009   20:26:14   Thursday   In person
913   3/6/2009    9:02:58   Friday     In person
914   3/6/2009    9:03:32   Friday     In person
915   3/6/2009    9:03:57   Friday     Via telephone
916   3/6/2009   10:16:41   Friday     In person
917   3/6/2009   10:41:04   Friday     In person
918   3/6/2009   11:19:20   Friday     In person
919   3/6/2009   11:59:14   Friday     In person
920   3/6/2009   12:01:38   Friday     In person
921   3/6/2009   12:59:01   Friday     In person
922   3/6/2009   14:10:33   Friday     In person
923   3/6/2009   14:21:54   Friday     In person
924   3/6/2009   14:28:57   Friday     In person
925   3/6/2009   14:29:42   Friday     In person
926   3/6/2009   14:45:29   Friday     In person
927   3/6/2009   14:46:28   Friday     In person
928   3/6/2009   15:13:19   Friday     In person
929   3/6/2009   15:21:58   Friday     In person
930   3/6/2009   15:29:15   Friday     In person
931   3/6/2009   15:34:17   Friday     In person       n/a
932   3/6/2009   15:50:29   Friday     Via telephone
933   3/6/2009   15:59:32   Friday     In person
934   3/6/2009   16:57:12   Friday     In person
935   3/6/2009   16:57:30   Friday     In person
936   3/6/2009   17:01:40   Friday     In person
937    3/7/2009    9:46:29   Saturday   In person
938    3/7/2009   11:31:13   Saturday   In person
939    3/7/2009   12:47:29   Saturday   In person
940    3/7/2009   14:26:00   Saturday   Via telephone
941    3/7/2009   14:51:37   Saturday   Via telephone
942    3/7/2009   15:19:53   Saturday   In person
943    3/7/2009   15:42:36   Saturday   In person
944    3/7/2009   15:45:10   Saturday   In person
945    3/7/2009   17:42:41   Saturday   In person
946    3/7/2009   17:45:41   Saturday   In person
947    3/7/2009   17:46:38   Saturday   In person
948    3/9/2009    8:31:45   Monday     In person
949    3/9/2009    9:45:59   Monday     Via telephone
950    3/9/2009   10:17:18   Monday     Via telephone
951    3/9/2009   10:24:07   Monday     In person
952    3/9/2009   10:47:48   Monday     In person
953    3/9/2009   10:48:42   Monday     In person
954    3/9/2009   10:50:53   Monday     Via telephone
955    3/9/2009   11:09:47   Monday     In person
956    3/9/2009   11:10:50   Monday     In person
957    3/9/2009   11:12:26   Monday     In person
958    3/9/2009   11:28:55   Monday     In person
959    3/9/2009   13:01:39   Monday     In person
960    3/9/2009   14:30:56   Monday     Via telephone
961    3/9/2009   14:32:01   Monday     Via telephone
962    3/9/2009   14:32:27   Monday     In person
963    3/9/2009   14:32:54   Monday     In person
964    3/9/2009   16:38:45   Monday     In person
965    3/9/2009   16:51:36   Monday     In person
966   3/10/2009    8:15:40   Tuesday    In person
967   3/10/2009    8:15:58   Tuesday    In person
968   3/10/2009    8:16:28   Tuesday    In person
969   3/10/2009    9:12:45   Tuesday    In person
970   3/10/2009   10:30:33   Tuesday    In person
971   3/10/2009   10:31:15   Tuesday    Via telephone
972   3/10/2009   10:40:05   Tuesday    Via telephone
973   3/10/2009   10:40:25   Tuesday    In person
974   3/10/2009   10:46:28   Tuesday    Via telephone   circ
975   3/10/2009   13:19:14   Tuesday    In person
976   3/10/2009   13:33:10   Tuesday    In person
977   3/10/2009   13:48:52   Tuesday    In person
978   3/10/2009   13:50:05   Tuesday    In person
979   3/10/2009   14:05:14   Tuesday    In person
980   3/10/2009   14:15:43   Tuesday    Via telephone
981   3/10/2009   15:11:00   Tuesday    In person
982   3/10/2009   16:23:25   Tuesday    In person
983   3/10/2009   16:34:38   Tuesday    In person
 984   3/10/2009   16:37:05   Tuesday In person
 985   3/10/2009   17:00:21   Tuesday In person
 986   3/10/2009   17:23:35   Tuesday In person
 987   3/10/2009   17:49:11   Tuesday In person
 988   3/11/2009    8:38:23            In
                              Wednesday person
 989   3/11/2009    9:22:45            In
                              Wednesday person
 990   3/11/2009    9:23:40            Via
                              Wednesday telephone
 991   3/11/2009   10:16:59            In
                              Wednesday person
 992   3/11/2009   10:50:16            In
                              Wednesday person
 993   3/11/2009   11:58:43            In
                              Wednesday person
 994   3/11/2009   12:20:57            In
                              Wednesday person
 995   3/11/2009   12:49:25            In
                              Wednesday person
 996   3/11/2009   13:14:59            Via
                              Wednesday telephone
 997   3/11/2009   13:27:47            In
                              Wednesday person
 998   3/11/2009   13:34:46            In
                              Wednesday person
 999   3/11/2009   13:54:24            In
                              Wednesday person
1000   3/11/2009   13:59:08            Via
                              Wednesday telephone
1001   3/11/2009   14:18:02            In
                              Wednesday person
1002   3/11/2009   14:45:36            In
                              Wednesday person
1003   3/11/2009   15:31:53            In
                              Wednesday person
1004   3/11/2009   15:32:49            In
                              Wednesday person
1005   3/11/2009   15:33:52            In
                              Wednesday person
1006   3/11/2009   15:38:28            Via
                              Wednesday telephone
1007   3/11/2009   15:40:54            In
                              Wednesday person
1008   3/11/2009   15:58:15            In
                              Wednesday person
1009   3/12/2009   10:52:29   Thursday Via telephone
1010   3/12/2009   13:57:45   Thursday In person
1011   3/12/2009   13:58:28   Thursday In person
1012   3/12/2009   14:23:03   Thursday In person
1013   3/12/2009   14:36:04   Thursday Via telephone
1014   3/12/2009   15:25:59   Thursday In person
1015   3/12/2009   15:51:45   Thursday Via telephone
1016   3/12/2009   16:10:11   Thursday Via telephone
1017   3/12/2009   16:45:49   Thursday Via telephone
1018   3/12/2009   17:05:06   Thursday Via telephone
1019   3/12/2009   17:37:40   Thursday In person
1020   3/13/2009    9:28:32   Friday   In person
1021   3/13/2009   10:25:05   Friday   In person
1022   3/13/2009   10:25:24   Friday   In person
1023   3/13/2009   11:08:37   Friday   In person
1024   3/13/2009   11:26:44   Friday   In person
1025   3/13/2009   11:55:15   Friday   In person
1026   3/13/2009   12:08:30   Friday   In person
1027   3/13/2009   13:17:16   Friday   Via telephone   circ
1028   3/13/2009   14:34:42   Friday   In person
1029   3/13/2009   15:20:09   Friday   In person
1030   3/13/2009   15:42:01   Friday   Via telephone
1031   3/13/2009   15:57:59   Friday     In person
1032   3/13/2009   16:06:08   Friday     In person
1033   3/13/2009   16:13:11   Friday     Via telephone
1034   3/13/2009   16:18:02   Friday     Via telephone
1035   3/13/2009   16:33:24   Friday     In person
1036   3/14/2009    9:16:48   Saturday   Via telephone
1037   3/14/2009   10:00:43   Saturday   Via telephone
1038   3/14/2009   11:03:55   Saturday   Via telephone
1039   3/14/2009   11:43:28   Saturday   Via telephone
1040   3/14/2009   12:21:05   Saturday   In person
1041   3/14/2009   12:41:49   Saturday   In person
1042   3/14/2009   13:45:38   Saturday   In person
1043   3/14/2009   14:21:13   Saturday   In person
1044   3/14/2009   14:44:49   Saturday   In person
1045   3/14/2009   14:45:08   Saturday   In person
1046   3/14/2009   15:09:54   Saturday   In person
1047   3/14/2009   15:39:30   Saturday   In person
1048   3/14/2009   15:58:07   Saturday   In person
1049   3/14/2009   16:38:56   Saturday   Via telephone
1050   3/15/2009   14:17:47   Sunday     In person
1051   3/15/2009   14:18:38   Sunday     In person
1052   3/15/2009   14:53:34   Sunday     In person
1053   3/15/2009   16:05:29   Sunday     In person
1054   3/15/2009   16:41:52   Sunday     Via telephone
1055   3/15/2009   17:01:19   Sunday     In person
1056   3/15/2009   17:10:03   Sunday     Via telephone
1057   3/15/2009   17:50:52   Sunday     In person
1058   3/15/2009   17:56:48   Sunday     In person
1059   3/15/2009   17:57:35   Sunday     In person
1060   3/15/2009   19:36:59   Sunday     In person
1061   3/15/2009   20:53:28   Sunday     In person
1062   3/15/2009   20:54:12   Sunday     In person
1063   3/15/2009   20:54:54   Sunday     In person
1064   3/15/2009   21:07:40   Sunday     In person
1065   3/15/2009   21:19:35   Sunday     In person
1066   3/16/2009    8:37:33   Monday     Via telephone
1067   3/16/2009    9:10:07   Monday     In person
1068   3/16/2009   10:02:21   Monday     In person
1069   3/16/2009   10:04:36   Monday     In person
1070   3/16/2009   10:07:53   Monday     In person
1071   3/16/2009   10:08:06   Monday     In person
1072   3/16/2009   10:57:54   Monday     In person
1073   3/16/2009   11:34:00   Monday     In person
1074   3/16/2009   11:53:07   Monday     In person
1075   3/16/2009   12:22:44   Monday     In person
1076   3/16/2009   12:23:41   Monday     In person
1077   3/16/2009   12:24:11   Monday     In person
1078   3/16/2009   13:07:24   Monday    In person
1079   3/16/2009   13:25:05   Monday    In person
1080   3/16/2009   13:25:28   Monday    In person
1081   3/16/2009   13:31:15   Monday    In person
1082   3/16/2009   13:32:31   Monday    In person
1083   3/16/2009   13:33:35   Monday    In person
1084   3/16/2009   13:37:03   Monday    In person
1085   3/16/2009   13:47:22   Monday    In person
1086   3/16/2009   14:10:57   Monday    In person
1087   3/16/2009   14:18:53   Monday    In person
1088   3/16/2009   14:39:18   Monday    In person
1089   3/16/2009   14:41:06   Monday    In person
1090   3/16/2009   15:01:01   Monday    In person
1091   3/16/2009   15:34:12   Monday    In person
1092   3/16/2009   15:46:57   Monday    In person
1093   3/16/2009   18:05:28   Monday    In person
1094   3/16/2009   18:06:29   Monday    Via telephone
1095   3/16/2009   18:16:51   Monday    In person
1096   3/17/2009    9:17:54   Tuesday   Via telephone
1097   3/17/2009    9:54:02   Tuesday   In person
1098   3/17/2009   10:43:27   Tuesday   Via telephone
1099   3/17/2009   10:59:20   Tuesday   In person
1100   3/17/2009   10:59:38   Tuesday   In person
1101   3/17/2009   11:01:17   Tuesday   In person
1102   3/17/2009   11:07:02   Tuesday   In person
1103   3/17/2009   11:23:07   Tuesday   In person
1104   3/17/2009   11:23:39   Tuesday   In person
1105   3/17/2009   11:40:51   Tuesday   In person
1106   3/17/2009   11:48:31   Tuesday   In person
1107   3/17/2009   12:08:18   Tuesday   In person
1108   3/17/2009   12:08:45   Tuesday   Via telephone
1109   3/17/2009   12:32:10   Tuesday   In person
1110   3/17/2009   12:39:48   Tuesday   Via telephone
1111   3/17/2009   12:41:33   Tuesday   Via telephone
1112   3/17/2009   13:20:48   Tuesday   In person
1113   3/17/2009   14:41:57   Tuesday   Via telephone
1114   3/17/2009   14:42:49   Tuesday   Via telephone
1115   3/17/2009   14:44:11   Tuesday   Via telephone
1116   3/17/2009   14:45:23   Tuesday   Via telephone
1117   3/17/2009   14:45:58   Tuesday   In person
1118   3/17/2009   14:46:47   Tuesday   In person
1119   3/17/2009   14:47:24   Tuesday   In person
1120   3/17/2009   14:48:05   Tuesday   In person
1121   3/17/2009   14:52:04   Tuesday   In person
1122   3/17/2009   14:53:36   Tuesday   Via telephone
1123   3/17/2009   14:59:05   Tuesday   In person
1124   3/17/2009   15:02:26   Tuesday   In person
1125   3/17/2009   15:12:42   Tuesday In person
1126   3/17/2009   15:27:12   Tuesday In person
1127   3/17/2009   15:53:56   Tuesday In person
1128   3/17/2009   15:55:01   Tuesday In person
1129   3/17/2009   15:56:35   Tuesday In person
1130   3/17/2009   16:23:30   Tuesday In person
1131   3/17/2009   16:54:23   Tuesday In person
1132   3/17/2009   17:03:22   Tuesday In person
1133   3/17/2009   17:07:16   Tuesday In person
1134   3/17/2009   17:13:11   Tuesday In person
1135   3/17/2009   17:31:57   Tuesday In person
1136   3/17/2009   17:42:42   Tuesday In person
1137   3/17/2009   18:54:17   Tuesday In person
1138   3/17/2009   18:54:31   Tuesday Via telephone
1139   3/17/2009   20:13:23   Tuesday In person
1140   3/17/2009   20:13:51   Tuesday In person
1141   3/18/2009    8:53:55            In
                              Wednesday person
1142   3/18/2009   10:25:55            In
                              Wednesday person
1143   3/18/2009   10:31:07            In
                              Wednesday person
1144   3/18/2009   10:32:06            In
                              Wednesday person
1145   3/18/2009   10:37:13            Via
                              Wednesday telephone
1146   3/18/2009   11:07:12   Wednesday telephone
                                       Via            circ
1147   3/18/2009   13:05:08            In
                              Wednesday person
1148   3/18/2009   13:21:07            In
                              Wednesday person
1149   3/18/2009   13:22:05            In
                              Wednesday person
1150   3/18/2009   13:55:46            In
                              Wednesday person
1151   3/18/2009   13:57:10            In
                              Wednesday person
1152   3/18/2009   14:12:04            In
                              Wednesday person
1153   3/18/2009   14:13:34            In
                              Wednesday person
1154   3/18/2009   14:14:31            In
                              Wednesday person
1155   3/18/2009   14:16:58            In
                              Wednesday person
1156   3/18/2009   14:19:22            In
                              Wednesday person
1157   3/18/2009   14:22:50            In
                              Wednesday person
1158   3/18/2009   14:25:30            In
                              Wednesday person
1159   3/18/2009   14:55:40            Via
                              Wednesday telephone
1160   3/18/2009   16:13:14            In
                              Wednesday person
1161   3/18/2009   16:13:31            In
                              Wednesday person
1162   3/18/2009   16:41:34            In
                              Wednesday person
1163   3/18/2009   16:56:32            In
                              Wednesday person
1164   3/18/2009   18:34:53            In
                              Wednesday person
1165   3/18/2009   18:35:43            In
                              Wednesday person
1166   3/18/2009   18:54:09            In
                              Wednesday person
1167   3/18/2009   19:10:09            In
                              Wednesday person
1168   3/18/2009   19:11:08            Via
                              Wednesday telephone
1169   3/18/2009   19:22:02            In
                              Wednesday person
1170   3/18/2009   20:04:42            In
                              Wednesday person
1171   3/19/2009    8:03:28   Thursday In person
1172   3/19/2009    9:39:50   Thursday   In person
1173   3/19/2009    9:40:09   Thursday   In person
1174   3/19/2009    9:40:24   Thursday   In person
1175   3/19/2009   11:24:46   Thursday   In person
1176   3/19/2009   11:25:48   Thursday   In person
1177   3/19/2009   11:26:14   Thursday   Via telephone
1178   3/19/2009   11:26:56   Thursday   In person
1179   3/19/2009   11:37:17   Thursday   In person
1180   3/19/2009   11:41:16   Thursday   In person
1181   3/19/2009   12:12:57   Thursday   In person
1182   3/19/2009   13:33:33   Thursday   In person
1183   3/19/2009   13:34:00   Thursday   In person
1184   3/19/2009   13:36:10   Thursday   In person
1185   3/19/2009   13:36:42   Thursday   In person
1186   3/19/2009   14:07:46   Thursday   In person
1187   3/19/2009   14:08:24   Thursday   In person
1188   3/19/2009   14:40:34   Thursday   In person
1189   3/19/2009   14:55:23   Thursday   In person
1190   3/19/2009   14:56:15   Thursday   In person
1191   3/19/2009   14:59:48   Thursday   In person
1192   3/19/2009   15:09:14   Thursday   Via telephone
1193   3/19/2009   15:21:40   Thursday   In person
1194   3/19/2009   15:34:00   Thursday   In person
1195   3/19/2009   15:43:25   Thursday   In person
1196   3/19/2009   16:07:27   Thursday   In person
1197   3/19/2009   16:30:42   Thursday   In person
1198   3/19/2009   16:44:12   Thursday   In person
1199   3/19/2009   16:47:06   Thursday   In person
1200   3/19/2009   16:56:23   Thursday   In person
1201   3/19/2009   19:05:03   Thursday   In person
1202   3/19/2009   19:06:57   Thursday   In person
1203   3/19/2009   20:45:18   Thursday   In person
1204   3/19/2009   20:49:14   Thursday   In person
1205   3/19/2009   20:53:00   Thursday   In person
1206   3/20/2009    9:57:00   Friday     In person
1207   3/20/2009   10:13:19   Friday     In person
1208   3/20/2009   11:29:19   Friday     Via telephone
1209   3/20/2009   11:29:50   Friday     In person
1210   3/20/2009   11:30:28   Friday     In person
1211   3/20/2009   11:36:33   Friday     Via telephone
1212   3/20/2009   12:00:23   Friday     Via telephone
1213   3/20/2009   12:16:24   Friday     In person
1214   3/20/2009   12:43:32   Friday     In person
1215   3/20/2009   12:51:03   Friday     In person
1216   3/20/2009   13:54:42   Friday     In person
1217   3/20/2009   13:55:50   Friday     Via telephone
1218   3/20/2009   14:35:12   Friday     In person
1219   3/20/2009   14:53:19   Friday   In person
1220   3/20/2009   14:53:42   Friday   In person
1221   3/20/2009   14:54:18   Friday   In person
1222   3/20/2009   15:19:19   Friday   In person
1223   3/20/2009   15:59:30   Friday   In person
1224   3/20/2009   15:59:53   Friday   Via telephone
1225   3/20/2009   16:00:23   Friday   In person
1226   3/20/2009   16:21:12   Friday   Via telephone
1227   3/21/2009    9:45:27            In
                              Wednesday person
1228   3/21/2009   12:04:45   Saturday In person
1229   3/21/2009   12:16:43   Saturday In person
1230   3/21/2009   12:54:38   Saturday In person
1231   3/21/2009   13:50:12   Saturday In person
1232   3/21/2009   15:23:12   Saturday In person
1233   3/22/2009   12:08:05   Sunday   In person
1234   3/22/2009   12:08:46   Sunday   Via telephone
1235   3/22/2009   12:16:41   Sunday   In person
1236   3/22/2009   12:44:47   Sunday   In person
1237   3/22/2009   12:46:22   Sunday   In person
1238   3/22/2009   12:53:14   Sunday   In person
1239   3/22/2009   13:06:37   Sunday   In person
1240   3/22/2009   13:15:12   Sunday   In person
1241   3/22/2009   14:42:50   Sunday   In person
1242   3/22/2009   14:43:48   Sunday   Via telephone
1243   3/22/2009   15:16:20   Sunday   In person
1244   3/22/2009   15:41:07   Sunday   In person
1245   3/22/2009   15:41:53   Sunday   In person
1246   3/22/2009   15:45:10   Sunday   In person
1247   3/22/2009   16:01:42   Sunday   In person
1248   3/22/2009   16:02:29   Sunday   In person
1249   3/22/2009   16:42:43   Sunday   In person
1250   3/22/2009   17:54:22   Sunday   In person
1251   3/22/2009   18:01:03   Sunday   In person
1252   3/22/2009   18:17:31   Sunday   In person
1253   3/22/2009   18:57:41   Sunday   In person
1254   3/22/2009   18:59:36   Sunday   In person
1255   3/22/2009   19:09:39   Sunday   In person
1256   3/22/2009   19:26:21   Sunday   Via telephone
1257   3/22/2009   19:43:35   Sunday   In person
1258   3/22/2009   19:49:46   Sunday   In person
1259   3/23/2009    9:07:09   Monday Via telephone
1260   3/23/2009   10:04:33   Monday In person
1261   3/23/2009   11:06:59   Monday In person
1262   3/23/2009   11:14:46   Monday In person
1263   3/23/2009   11:16:27   Monday In person
1264   3/23/2009   11:32:58   Monday Via telephone
1265   3/23/2009   13:20:38   Monday In person
1266   3/23/2009   13:21:56   Monday    In person
1267   3/23/2009   13:43:38   Monday    In person
1268   3/23/2009   13:44:12   Monday    Via telephone
1269   3/23/2009   14:16:48   Monday    In person
1270   3/23/2009   14:24:38   Monday    Via telephone
1271   3/23/2009   14:26:19   Monday    In person
1272   3/23/2009   14:28:15   Monday    Via telephone
1273   3/23/2009   14:36:33   Monday    In person
1274   3/23/2009   14:36:57   Monday    In person
1275   3/23/2009   14:46:54   Monday    In person
1276   3/23/2009   14:57:31   Monday    In person
1277   3/23/2009   15:08:35   Monday    In person
1278   3/23/2009   15:10:25   Monday    In person
1279   3/23/2009   15:52:10   Monday    In person
1280   3/23/2009   16:11:30   Monday    Via telephone
1281   3/23/2009   16:36:31   Monday    In person
1282   3/23/2009   17:10:22   Monday    In person
1283   3/23/2009   17:13:36   Monday    In person
1284   3/23/2009   17:54:13   Monday    In person
1285   3/23/2009   18:37:55   Monday    In person
1286   3/23/2009   18:38:25   Monday    In person
1287   3/23/2009   18:38:47   Monday    In person
1288   3/23/2009   18:39:19   Monday    In person
1289   3/23/2009   18:39:45   Monday    In person
1290   3/23/2009   18:39:59   Monday    In person
1291   3/23/2009   18:45:32   Monday    In person
1292   3/23/2009   18:46:06   Monday    In person
1293   3/23/2009   18:46:20   Monday    In person
1294   3/23/2009   18:49:06   Monday    In person
1295   3/23/2009   19:04:06   Monday    In person
1296   3/23/2009   19:23:16   Monday    In person
1297   3/23/2009   19:23:37   Monday    In person
1298   3/23/2009   19:49:10   Monday    In person
1299   3/23/2009   20:00:45   Monday    In person
1300   3/23/2009   20:38:21   Monday    In person
1301   3/23/2009   23:14:18   Monday    In person
1302   3/24/2009    8:26:34   Tuesday   In person
1303   3/24/2009    9:04:35   Tuesday   In person
1304   3/24/2009    9:31:09   Tuesday   In person
1305   3/24/2009   10:52:22   Tuesday   In person
1306   3/24/2009   11:11:14   Tuesday   Via telephone
1307   3/24/2009   11:34:41   Tuesday   In person
1308   3/24/2009   12:28:15   Tuesday   Via telephone
1309   3/24/2009   12:48:51   Tuesday   In person
1310   3/24/2009   12:55:20   Tuesday   Via telephone
1311   3/24/2009   12:55:44   Tuesday   In person
1312   3/24/2009   13:08:53   Tuesday   In person
1313   3/24/2009   13:09:59   Tuesday In person
1314   3/24/2009   13:19:59   Tuesday In person
1315   3/24/2009   13:33:07   Tuesday In person
1316   3/24/2009   14:08:28   Tuesday In person
1317   3/24/2009   14:12:48   Tuesday In person
1318   3/24/2009   14:13:40   Tuesday In person
1319   3/24/2009   14:42:49   Tuesday In person
1320   3/24/2009   14:43:56   Tuesday In person
1321   3/24/2009   15:14:24   Tuesday In person
1322   3/24/2009   15:27:00   Tuesday In person
1323   3/24/2009   15:37:10   Tuesday In person
1324   3/24/2009   16:41:48   Tuesday In person
1325   3/24/2009   16:42:55   Tuesday In person
1326   3/24/2009   16:44:40   Tuesday In person
1327   3/24/2009   17:23:03   Tuesday In person
1328   3/24/2009   17:31:08   Tuesday Via telephone
1329   3/24/2009   20:42:32   Tuesday In person
1330   3/24/2009   21:41:37   Tuesday In person
1331   3/25/2009    8:46:05           Via
                              Wednesday telephone
1332   3/25/2009    9:19:58           In
                              Wednesday person
1333   3/25/2009    9:44:20           In
                              Wednesday person
1334   3/25/2009    9:47:03           Via
                              Wednesday telephone
1335   3/25/2009   10:39:50           In
                              Wednesday person
1336   3/25/2009   10:43:13           In
                              Wednesday person
1337   3/25/2009   10:47:44           In
                              Wednesday person
1338   3/25/2009   11:12:31           In
                              Wednesday person
1339   3/25/2009   11:32:25           In
                              Wednesday person
1340   3/25/2009   12:15:54           In
                              Wednesday person
1341   3/25/2009   12:19:23           In
                              Wednesday person
1342   3/25/2009   12:47:06           In
                              Wednesday person
1343   3/25/2009   13:26:22           In
                              Wednesday person
1344   3/25/2009   14:16:57           In
                              Wednesday person
1345   3/25/2009   14:18:11           In
                              Wednesday person
1346   3/25/2009   14:18:48           In
                              Wednesday person
1347   3/25/2009   14:24:52           In
                              Wednesday person
1348   3/25/2009   14:26:30           In
                              Wednesday person
1349   3/25/2009   14:30:46           Via
                              Wednesday telephone
1350   3/25/2009   15:48:02           In
                              Wednesday person
1351   3/25/2009   15:55:20           In
                              Wednesday person
1352   3/25/2009   15:55:39           In
                              Wednesday person
1353   3/25/2009   15:56:01           Via
                              Wednesday telephone
1354   3/25/2009   15:59:12           In
                              Wednesday person
1355   3/25/2009   16:06:25           In
                              Wednesday person
1356   3/25/2009   16:09:09           In
                              Wednesday person
1357   3/25/2009   16:22:06           In
                              Wednesday person
1358   3/25/2009   16:37:46           In
                              Wednesday person
1359   3/25/2009   16:38:01           In
                              Wednesday person
1360   3/25/2009   16:43:30            In
                              Wednesday person
1361   3/25/2009   16:58:52            In
                              Wednesday person
1362   3/25/2009   17:43:29            Via
                              Wednesday telephone
1363   3/25/2009   17:47:31            In
                              Wednesday person
1364   3/25/2009   17:48:43            In
                              Wednesday person
1365   3/25/2009   19:24:14            In
                              Wednesday person
1366   3/25/2009   19:24:42            In
                              Wednesday person
1367   3/25/2009   19:40:14            In
                              Wednesday person
1368   3/25/2009   21:43:02            In
                              Wednesday person
1369   3/25/2009   23:39:14            In
                              Wednesday person
1370   3/26/2009    8:30:08   Thursday In person
1371   3/26/2009    9:20:41   Thursday Via telephone
1372   3/26/2009    9:38:52   Thursday Via telephone
1373   3/26/2009   10:06:13   Thursday In person
1374   3/26/2009   11:10:08   Thursday In person
1375   3/26/2009   11:13:28   Thursday In person
1376   3/26/2009   11:14:40   Thursday In person
1377   3/26/2009   12:55:21   Thursday In person
1378   3/26/2009   12:55:52   Thursday In person
1379   3/26/2009   13:15:29   Thursday In person
1380   3/26/2009   13:17:51   Thursday In person
1381   3/26/2009   13:25:54   Thursday In person
1382   3/26/2009   13:41:11   Thursday In person
1383   3/26/2009   13:42:59   Thursday In person
1384   3/26/2009   13:44:06   Thursday In person
1385   3/26/2009   13:56:59   Thursday In person       Dean Suite
1386   3/26/2009   13:57:44   Thursday In person
1387   3/26/2009   13:57:52   Thursday In person
1388   3/26/2009   14:02:16   Thursday In person
1389   3/26/2009   14:10:45   Thursday In person
1390   3/26/2009   14:22:58   Thursday In person
1391   3/26/2009   14:32:18   Thursday In person
1392   3/26/2009   14:55:28   Thursday In person
1393   3/26/2009   15:02:39   Thursday In person
1394   3/26/2009   15:07:54   Thursday In person
1395   3/26/2009   15:53:50   Thursday In person
1396   3/26/2009   16:02:05   Thursday Via telephone
1397   3/26/2009   16:03:07   Thursday In person
1398   3/26/2009   16:31:03   Thursday In person
1399   3/26/2009   16:44:00   Thursday In person
1400   3/26/2009   16:58:46   Thursday In person
1401   3/26/2009   18:14:47   Thursday In person
1402   3/26/2009   18:16:13   Thursday In person
1403   3/26/2009   18:51:02   Thursday In person
1404   3/26/2009   19:11:53   Thursday In person
1405   3/26/2009   20:39:44   Thursday In person
1406   3/26/2009   20:45:19   Thursday In person
1407   3/26/2009   22:39:11   Thursday   In person
1408   3/27/2009    9:22:35   Friday     In person
1409   3/27/2009   10:06:53   Friday     In person
1410   3/27/2009   10:35:25   Friday     In person
1411   3/27/2009   10:35:56   Friday     In person
1412   3/27/2009   10:57:34   Friday     In person
1413   3/27/2009   11:06:24   Friday     In person
1414   3/27/2009   11:06:39   Friday     In person
1415   3/27/2009   11:23:31   Friday     In person
1416   3/27/2009   12:04:43   Friday     In person
1417   3/27/2009   12:05:28   Friday     In person
1418   3/27/2009   12:51:43   Friday     Via telephone
1419   3/27/2009   13:14:27   Friday     Via telephone
1420   3/27/2009   13:15:59   Friday     In person
1421   3/27/2009   14:10:02   Friday     In person
1422   3/27/2009   14:10:35   Friday     In person
1423   3/27/2009   14:26:58   Friday     In person
1424   3/27/2009   14:45:04   Friday     In person
1425   3/27/2009   14:45:36   Friday     In person
1426   3/28/2009    9:28:12   Saturday   In person
1427   3/28/2009    9:45:34   Saturday   In person
1428   3/28/2009   10:51:33   Saturday   Via telephone
1429   3/28/2009   12:33:40   Saturday   Via telephone
1430   3/28/2009   12:34:51   Saturday   In person
1431   3/28/2009   14:13:32   Saturday   In person
1432   3/28/2009   14:31:57   Saturday   In person
1433   3/28/2009   14:41:52   Saturday   In person
1434   3/28/2009   14:54:58   Saturday   In person
1435   3/28/2009   15:28:19   Saturday   In person
1436   3/28/2009   16:33:01   Saturday   In person
1437   3/29/2009   14:08:35   Sunday     Via telephone
1438   3/29/2009   14:11:08   Sunday     In person
1439   3/29/2009   14:12:13   Sunday     In person
1440   3/29/2009   14:13:01   Sunday     In person
1441   3/29/2009   15:41:02   Sunday     In person
1442   3/29/2009   15:43:57   Sunday     In person
1443   3/29/2009   15:46:13   Sunday     In person
1444   3/29/2009   15:49:31   Sunday     In person
1445   3/29/2009   17:13:46   Sunday     In person
1446   3/29/2009   17:16:16   Sunday     In person
1447   3/29/2009   17:46:29   Sunday     In person
1448   3/29/2009   17:46:50   Sunday     In person
1449   3/29/2009   17:47:20   Sunday     In person
1450   3/29/2009   18:01:21   Sunday     In person
1451   3/29/2009   18:02:52   Sunday     In person
1452   3/29/2009   18:37:32   Sunday     In person
1453   3/29/2009   18:38:17   Sunday     In person
1454   3/29/2009   18:39:11   Sunday    In person
1455   3/29/2009   19:04:19   Sunday    In person
1456   3/29/2009   19:04:46   Sunday    Via telephone
1457   3/29/2009   19:05:35   Sunday    In person
1458   3/29/2009   19:29:31   Sunday    In person
1459   3/29/2009   19:43:20   Sunday    In person
1460   3/29/2009   19:59:33   Sunday    In person
1461   3/29/2009   20:13:39   Sunday    In person
1462   3/29/2009   20:24:34   Sunday    Via telephone
1463   3/29/2009   21:46:39   Sunday    In person
1464   3/30/2009    8:58:38   Monday    In person
1465   3/30/2009    9:07:22   Monday    Via telephone
1466   3/30/2009    9:50:34   Monday    In person
1467   3/30/2009    9:52:27   Monday    In person
1468   3/30/2009   10:07:15   Monday    In person
1469   3/30/2009   11:04:04   Monday    In person
1470   3/30/2009   11:07:56   Monday    In person
1471   3/30/2009   11:41:33   Monday    In person
1472   3/30/2009   12:17:01   Monday    In person
1473   3/30/2009   12:17:27   Monday    In person
1474   3/30/2009   12:49:28   Monday    In person
1475   3/30/2009   12:59:41   Monday    Via telephone
1476   3/30/2009   13:09:45   Monday    In person
1477   3/30/2009   13:20:37   Monday    In person
1478   3/30/2009   13:59:06   Monday    In person
1479   3/30/2009   14:12:09   Monday    In person
1480   3/30/2009   14:13:05   Monday    In person
1481   3/30/2009   14:36:07   Monday    In person
1482   3/30/2009   14:36:37   Monday    In person
1483   3/30/2009   14:37:10   Monday    In person
1484   3/30/2009   15:09:21   Monday    In person
1485   3/30/2009   15:10:42   Monday    In person
1486   3/30/2009   15:11:12   Monday    In person
1487   3/30/2009   16:07:23   Monday    In person
1488   3/30/2009   16:07:56   Monday    In person
1489   3/30/2009   16:29:49   Monday    In person
1490   3/30/2009   16:30:27   Monday    In person
1491   3/30/2009   16:49:59   Monday    In person
1492   3/30/2009   17:54:29   Monday    In person
1493   3/30/2009   17:58:03   Monday    In person
1494   3/30/2009   19:23:27   Monday    In person
1495   3/30/2009   19:24:12   Monday    In person
1496   3/30/2009   20:15:10   Monday    In person
1497   3/30/2009   22:25:08   Monday    In person
1498   3/30/2009   22:25:37   Monday    In person
1499   3/31/2009    9:34:03   Tuesday   In person
1500   3/31/2009    9:34:43   Tuesday   In person
1501   3/31/2009    9:35:17   Tuesday In person
1502   3/31/2009   10:25:02   Tuesday In person
1503   3/31/2009   10:28:04   Tuesday In person
1504   3/31/2009   11:49:41   Tuesday In person
1505   3/31/2009   12:11:26   Tuesday In person
1506   3/31/2009   12:15:44   Tuesday In person
1507   3/31/2009   12:22:17   Tuesday In person
1508   3/31/2009   12:39:15   Tuesday Via telephone
1509   3/31/2009   12:58:45   Tuesday Via telephone
1510   3/31/2009   12:59:20   Tuesday In person
1511   3/31/2009   13:00:49   Tuesday In person
1512   3/31/2009   13:14:21   Tuesday In person
1513   3/31/2009   13:44:57   Tuesday In person
1514   3/31/2009   15:31:54   Tuesday In person
1515   3/31/2009   15:32:34   Tuesday In person
1516   3/31/2009   15:33:21   Tuesday In person
1517   3/31/2009   15:35:35   Tuesday In person
1518   3/31/2009   15:45:47   Tuesday In person
1519   3/31/2009   16:06:08   Tuesday In person
1520   3/31/2009   16:07:06   Tuesday Via telephone
1521   3/31/2009   16:56:16   Tuesday In person
1522   3/31/2009   16:57:28   Tuesday In person
1523   3/31/2009   17:39:36   Tuesday In person
1524   3/31/2009   19:58:46   Tuesday In person
1525    4/1/2009    8:35:11           Via
                              Wednesday telephone
1526    4/1/2009    9:13:35           Via
                              Wednesday telephone
1527    4/1/2009    9:31:14           Via
                              Wednesday telephone
1528    4/1/2009   10:51:33           In
                              Wednesday person
1529    4/1/2009   11:21:25           In
                              Wednesday person
1530    4/1/2009   11:22:04           Via
                              Wednesday telephone
1531    4/1/2009   11:26:55           Via
                              Wednesday telephone
1532    4/1/2009   11:33:26           In
                              Wednesday person
1533    4/1/2009   11:38:36           In
                              Wednesday person
1534    4/1/2009   11:39:59           In
                              Wednesday person
1535    4/1/2009   12:13:54           In
                              Wednesday person
1536    4/1/2009   12:27:23           In
                              Wednesday person
1537    4/1/2009   12:27:54           In
                              Wednesday person
1538    4/1/2009   12:31:13           In
                              Wednesday person
1539    4/1/2009   12:42:58           In
                              Wednesday person
1540    4/1/2009   13:15:10           In
                              Wednesday person
1541    4/1/2009   13:20:06           In
                              Wednesday person
1542    4/1/2009   13:37:55           In
                              Wednesday person
1543    4/1/2009   13:38:45           In
                              Wednesday person
1544    4/1/2009   13:39:27           In
                              Wednesday person
1545    4/1/2009   13:45:55           In
                              Wednesday person
1546    4/1/2009   13:53:52           In
                              Wednesday person
1547    4/1/2009   14:48:41           In
                              Wednesday person
1548   4/1/2009   15:10:54            In
                             Wednesday person
1549   4/1/2009   15:12:32            In
                             Wednesday person
1550   4/1/2009   16:07:00            In
                             Wednesday person
1551   4/1/2009   16:11:36            In
                             Wednesday person
1552   4/1/2009   16:23:11            In
                             Wednesday person
1553   4/1/2009   16:23:53            In
                             Wednesday person
1554   4/1/2009   16:24:20            In
                             Wednesday person
1555   4/1/2009   16:25:17            In
                             Wednesday person
1556   4/1/2009   16:25:59            In
                             Wednesday person
1557   4/1/2009   17:23:17            In
                             Wednesday person
1558   4/1/2009   17:23:38            In
                             Wednesday person
1559   4/1/2009   17:26:07            In
                             Wednesday person
1560   4/1/2009   17:39:29            In
                             Wednesday person
1561   4/1/2009   17:58:47            In
                             Wednesday person
1562   4/1/2009   18:14:16            In
                             Wednesday person
1563   4/1/2009   19:29:54            In
                             Wednesday person
1564   4/1/2009   19:31:09            In
                             Wednesday person
1565   4/1/2009   20:05:19            In
                             Wednesday person
1566   4/1/2009   20:22:47            In
                             Wednesday person
1567   4/1/2009   20:38:45            In
                             Wednesday person
1568   4/2/2009   10:10:47   Thursday In person
1569   4/2/2009   10:54:23   Thursday In person
1570   4/2/2009   11:01:17   Thursday In person
1571   4/2/2009   11:07:25   Thursday In person
1572   4/2/2009   11:56:07   Thursday In person
1573   4/2/2009   12:26:41   Thursday In person
1574   4/2/2009   12:27:28   Thursday In person
1575   4/2/2009   12:51:53   Thursday In person
1576   4/2/2009   13:01:40   Thursday In person
1577   4/2/2009   13:15:46   Thursday In person
1578   4/2/2009   13:24:39   Thursday In person
1579   4/2/2009   13:43:09   Thursday In person
1580   4/2/2009   13:44:10   Thursday In person
1581   4/2/2009   13:47:35   Thursday Via telephone
1582   4/2/2009   14:04:40   Thursday In person
1583   4/2/2009   14:25:25   Thursday In person
1584   4/2/2009   15:02:26   Thursday In person
1585   4/2/2009   15:02:54   Thursday In person
1586   4/2/2009   15:03:50   Thursday In person
1587   4/2/2009   15:09:24   Thursday In person
1588   4/2/2009   15:13:52   Thursday Via telephone
1589   4/2/2009   15:15:38   Thursday In person
1590   4/2/2009   15:18:25   Thursday In person
1591   4/2/2009   15:41:57   Thursday Via telephone
1592   4/2/2009   15:42:54   Thursday Via telephone
1593   4/2/2009   15:43:40   Thursday In person
1594   4/2/2009   15:44:15   Thursday In person
1595   4/2/2009   16:10:21   Thursday   Via telephone
1596   4/2/2009   16:11:17   Thursday   In person
1597   4/2/2009   16:55:05   Thursday   In person
1598   4/2/2009   17:04:39   Thursday   In person
1599   4/2/2009   17:05:09   Thursday   Via telephone
1600   4/2/2009   17:16:45   Thursday   In person
1601   4/2/2009   18:47:30   Thursday   In person
1602   4/2/2009   18:48:25   Thursday   In person
1603   4/2/2009   20:28:55   Thursday   In person
1604   4/2/2009   20:29:48   Thursday   In person
1605   4/3/2009    8:29:03   Friday     In person
1606   4/3/2009    8:29:36   Friday     In person
1607   4/3/2009   10:13:18   Friday     In person
1608   4/3/2009   10:13:36   Friday     In person
1609   4/3/2009   10:14:18   Friday     Via telephone
1610   4/3/2009   10:26:25   Friday     In person
1611   4/3/2009   10:41:03   Friday     In person
1612   4/3/2009   10:43:48   Friday     In person
1613   4/3/2009   11:06:37   Friday     In person
1614   4/3/2009   12:31:28   Friday     In person
1615   4/3/2009   12:32:51   Friday     In person
1616   4/3/2009   12:33:24   Friday     In person
1617   4/3/2009   12:40:26   Friday     Via telephone
1618   4/3/2009   12:54:54   Friday     In person
1619   4/3/2009   13:10:23   Friday     In person
1620   4/3/2009   13:33:25   Friday     Via telephone
1621   4/3/2009   13:34:03   Friday     In person
1622   4/3/2009   15:06:01   Friday     In person
1623   4/4/2009    9:47:09   Saturday   In person       Circ
1624   4/4/2009   10:45:01   Saturday   Via telephone
1625   4/4/2009   10:49:19   Saturday   Via telephone
1626   4/4/2009   11:30:59   Saturday   Via telephone   Circ
1627   4/4/2009   12:09:10   Saturday   Via telephone
1628   4/4/2009   13:04:47   Saturday   Via telephone
1629   4/4/2009   13:10:57   Saturday   In person
1630   4/4/2009   13:39:44   Saturday   In person
1631   4/4/2009   15:31:38   Saturday   In person
1632   4/4/2009   15:42:39   Saturday   In person
1633   4/4/2009   15:43:00   Saturday   In person
1634   4/4/2009   15:43:34   Saturday   In person
1635   4/4/2009   15:48:54   Saturday   In person
1636   4/4/2009   16:51:49   Saturday   In person
1637   4/4/2009   17:25:56   Saturday   In person       Circ
1638   4/4/2009   17:31:20   Saturday   Via telephone
1639   4/4/2009   18:01:47   Saturday   Via telephone
1640   4/4/2009   18:02:03   Saturday   In person
1641   4/5/2009   12:24:54   Sunday     Via telephone
1642   4/5/2009   12:42:06   Sunday   Via telephone
1643   4/5/2009   12:47:25   Sunday   In person
1644   4/5/2009   12:54:47   Sunday   In person
1645   4/5/2009   12:59:24   Sunday   In person
1646   4/5/2009   13:56:59   Sunday   In person
1647   4/5/2009   14:02:37   Sunday   In person
1648   4/5/2009   14:32:42   Sunday   In person
1649   4/5/2009   14:59:37   Sunday   In person
1650   4/5/2009   15:13:09   Sunday   In person
1651   4/5/2009   16:01:55   Sunday   In person
1652   4/5/2009   19:43:16   Sunday   In person
1653   4/5/2009   19:43:55   Sunday   In person
1654   4/5/2009   19:47:56   Sunday   In person
1655   4/5/2009   19:48:29   Sunday   Via telephone
1656   4/5/2009   19:48:55   Sunday   Via telephone
1657   4/5/2009   20:31:15   Sunday   In person
1658   4/5/2009   21:01:44   Sunday   In person
1659   4/5/2009   22:22:20   Sunday   In person
1660   4/6/2009    8:52:18   Monday   In person
1661   4/6/2009    8:54:21   Monday   In person
1662   4/6/2009   10:48:39   Monday   In person
1663   4/6/2009   11:16:10   Monday   In person
1664   4/6/2009   11:17:43   Monday   In person
1665   4/6/2009   11:52:33   Monday   In person
1666   4/6/2009   11:53:00   Monday   In person
1667   4/6/2009   12:11:42   Monday   In person
1668   4/6/2009   12:12:24   Monday   In person
1669   4/6/2009   12:12:51   Monday   In person
1670   4/6/2009   12:15:22   Monday   In person
1671   4/6/2009   12:34:01   Monday   In person
1672   4/6/2009   12:59:55   Monday   In person
1673   4/6/2009   13:06:25   Monday   In person
1674   4/6/2009   13:09:06   Monday   In person
1675   4/6/2009   13:15:42   Monday   In person
1676   4/6/2009   13:19:21   Monday   In person
1677   4/6/2009   13:20:16   Monday   In person
1678   4/6/2009   13:24:41   Monday   In person
1679   4/6/2009   13:25:03   Monday   In person
1680   4/6/2009   13:46:40   Monday   Via telephone
1681   4/6/2009   13:47:38   Monday   Via telephone
1682   4/6/2009   14:00:19   Monday   In person
1683   4/6/2009   14:14:13   Monday   Via telephone
1684   4/6/2009   14:15:58   Monday   Via telephone
1685   4/6/2009   14:16:25   Monday   In person
1686   4/6/2009   14:17:15   Monday   In person
1687   4/6/2009   14:25:05   Monday   In person
1688   4/6/2009   14:31:07   Monday   In person
1689   4/6/2009   14:55:23   Monday    In person
1690   4/6/2009   14:56:39   Monday    In person
1691   4/6/2009   14:58:01   Monday    In person
1692   4/6/2009   15:03:18   Monday    In person
1693   4/6/2009   15:07:29   Monday    Via telephone
1694   4/6/2009   15:24:23   Monday    In person
1695   4/6/2009   15:42:11   Monday    In person
1696   4/6/2009   15:42:34   Monday    In person
1697   4/6/2009   16:06:32   Monday    In person
1698   4/6/2009   16:48:37   Monday    Via telephone
1699   4/6/2009   16:49:53   Monday    In person
1700   4/6/2009   16:50:05   Monday    In person
1701   4/6/2009   17:20:35   Monday    In person
1702   4/6/2009   17:28:14   Monday    In person
1703   4/6/2009   20:22:56   Monday    In person
1704   4/6/2009   20:26:40   Monday    In person
1705   4/6/2009   21:02:31   Monday    In person
1706   4/7/2009    8:06:12   Tuesday   In person
1707   4/7/2009    9:58:06   Tuesday   In person
1708   4/7/2009   10:29:21   Tuesday   In person
1709   4/7/2009   10:30:02   Tuesday   In person
1710   4/7/2009   10:59:24   Tuesday   In person
1711   4/7/2009   11:16:14   Tuesday   In person
1712   4/7/2009   11:23:34   Tuesday   In person
1713   4/7/2009   11:48:54   Tuesday   In person       Circ
1714   4/7/2009   11:52:02   Tuesday   In person
1715   4/7/2009   11:58:20   Tuesday   In person
1716   4/7/2009   12:05:20   Tuesday   In person
1717   4/7/2009   12:39:31   Tuesday   In person
1718   4/7/2009   12:48:39   Tuesday   In person
1719   4/7/2009   13:08:36   Tuesday   Via telephone   torg
1720   4/7/2009   13:20:11   Tuesday   In person
1721   4/7/2009   13:21:44   Tuesday   In person
1722   4/7/2009   13:36:19   Tuesday   In person
1723   4/7/2009   13:37:34   Tuesday   Via telephone
1724   4/7/2009   13:44:51   Tuesday   Via telephone
1725   4/7/2009   13:49:26   Tuesday   In person
1726   4/7/2009   14:22:14   Tuesday   In person
1727   4/7/2009   14:22:57   Tuesday   In person
1728   4/7/2009   14:25:46   Tuesday   In person
1729   4/7/2009   14:26:10   Tuesday   In person
1730   4/7/2009   15:01:35   Tuesday   In person
1731   4/7/2009   15:15:51   Tuesday   In person
1732   4/7/2009   15:34:10   Tuesday   In person
1733   4/7/2009   15:35:13   Tuesday   Via telephone
1734   4/7/2009   15:35:59   Tuesday   In person
1735   4/7/2009   15:56:38   Tuesday   In person
1736   4/7/2009   17:57:10   Tuesday In person
1737   4/7/2009   18:41:22   Tuesday In person
1738   4/7/2009   19:06:28   Tuesday In person
1739   4/7/2009   20:09:35   Tuesday In person
1740   4/8/2009    8:10:19           In
                             Wednesday person
1741   4/8/2009    8:41:31           In
                             Wednesday person
1742   4/8/2009   10:04:48           In
                             Wednesday person
1743   4/8/2009   10:17:48           In
                             Wednesday person
1744   4/8/2009   10:19:17           In
                             Wednesday person
1745   4/8/2009   10:34:09           Via
                             Wednesday telephone
1746   4/8/2009   10:56:43           In
                             Wednesday person
1747   4/8/2009   10:57:55           In
                             Wednesday person
1748   4/8/2009   11:52:39           In
                             Wednesday person
1749   4/8/2009   11:55:31           Via
                             Wednesday telephone
1750   4/8/2009   11:58:58           In
                             Wednesday person
1751   4/8/2009   12:02:04           Via
                             Wednesday telephone
1752   4/8/2009   12:03:33           Via
                             Wednesday telephone
1753   4/8/2009   12:53:07           In
                             Wednesday person
1754   4/8/2009   12:55:59           In
                             Wednesday person
1755   4/8/2009   12:56:42           Via
                             Wednesday telephone
1756   4/8/2009   12:57:41           In
                             Wednesday person
1757   4/8/2009   13:25:38           Via
                             Wednesday telephone
1758   4/8/2009   13:26:21           In
                             Wednesday person
1759   4/8/2009   13:27:11           In
                             Wednesday person
1760   4/8/2009   13:39:35           In
                             Wednesday person
1761   4/8/2009   14:01:14           Via
                             Wednesday telephone
1762   4/8/2009   14:02:31           Via
                             Wednesday telephone
1763   4/8/2009   14:33:51           In
                             Wednesday person
1764   4/8/2009   14:47:04           In
                             Wednesday person
1765   4/8/2009   14:48:36           Via
                             Wednesday telephone
1766   4/8/2009   14:49:26           In
                             Wednesday person
1767   4/8/2009   14:49:37           In
                             Wednesday person
1768   4/8/2009   14:50:19           In
                             Wednesday person
1769   4/8/2009   14:57:56           In
                             Wednesday person
1770   4/8/2009   15:30:55           In
                             Wednesday person
1771   4/8/2009   15:31:47           In
                             Wednesday person
1772   4/8/2009   15:53:40           In
                             Wednesday person
1773   4/8/2009   16:36:58           In
                             Wednesday person
1774   4/8/2009   16:37:15           In
                             Wednesday person
1775   4/8/2009   16:38:00           In
                             Wednesday person
1776   4/8/2009   16:45:07           In
                             Wednesday person
1777   4/8/2009   17:24:15           In
                             Wednesday person
1778   4/8/2009   17:24:35           In
                             Wednesday person
1779   4/8/2009   17:59:35           In
                             Wednesday person
1780   4/8/2009   20:38:31           In
                             Wednesday person
1781   4/8/2009   20:39:45           In
                             Wednesday person
1782   4/8/2009   21:47:09           Via
                             Wednesday telephone
1783   4/9/2009    8:41:59   Thursday   Via telephone
1784   4/9/2009    9:13:21   Thursday   In person
1785   4/9/2009    9:26:33   Thursday   In person
1786   4/9/2009   10:20:54   Thursday   Via telephone
1787   4/9/2009   10:24:25   Thursday   In person
1788   4/9/2009   10:46:03   Thursday   Via telephone
1789   4/9/2009   10:46:23   Thursday   In person
1790   4/9/2009   10:46:50   Thursday   In person
1791   4/9/2009   11:06:15   Thursday   In person
1792   4/9/2009   11:06:27   Thursday   In person
1793   4/9/2009   11:30:08   Thursday   In person
1794   4/9/2009   11:49:06   Thursday   In person
1795   4/9/2009   11:57:54   Thursday   In person
1796   4/9/2009   11:58:38   Thursday   In person
1797   4/9/2009   12:11:45   Thursday   Via telephone
1798   4/9/2009   12:31:00   Thursday   In person
1799   4/9/2009   12:53:59   Thursday   Via telephone
1800   4/9/2009   12:57:29   Thursday   In person
1801   4/9/2009   12:59:46   Thursday   In person
1802   4/9/2009   13:02:45   Thursday   In person
1803   4/9/2009   13:08:36   Thursday   Via telephone
1804   4/9/2009   13:19:28   Thursday   In person
1805   4/9/2009   13:21:33   Thursday   In person
1806   4/9/2009   13:48:22   Thursday   In person
1807   4/9/2009   14:02:57   Thursday   In person
1808   4/9/2009   14:14:02   Thursday   In person
1809   4/9/2009   14:26:02   Thursday   In person
1810   4/9/2009   14:26:32   Thursday   In person
1811   4/9/2009   14:37:45   Thursday   In person
1812   4/9/2009   15:00:50   Thursday   Via telephone
1813   4/9/2009   15:04:04   Thursday   In person
1814   4/9/2009   15:21:01   Thursday   In person
1815   4/9/2009   16:06:49   Thursday   Via telephone
1816   4/9/2009   16:09:43   Thursday   In person
1817   4/9/2009   16:26:50   Thursday   In person
1818   4/9/2009   16:36:01   Thursday   In person
1819   4/9/2009   17:04:05   Thursday   In person
1820   4/9/2009   17:55:21   Thursday   In person
1821   4/9/2009   18:28:20   Thursday   Via telephone
1822   4/9/2009   18:29:11   Thursday   In person
1823   4/9/2009   19:44:42   Thursday   In person
1824   4/9/2009   20:41:09   Thursday   In person
1825   4/9/2009   20:52:03   Thursday   In person
1826   4/9/2009   20:52:27   Thursday   Via telephone
1827   4/9/2009   21:04:45   Thursday   In person
1828   4/9/2009   21:16:48   Thursday   In person
1829   4/9/2009   21:26:59   Thursday   In person
1830   4/10/2009    8:22:13   Friday   In person
1831   4/10/2009    9:57:02   Friday   In person
1832   4/10/2009   10:01:47   Friday   In person
1833   4/10/2009   10:55:44   Friday   In person
1834   4/10/2009   10:57:01   Friday   In person
1835   4/10/2009   11:02:08   Friday   In person
1836   4/10/2009   11:54:01   Friday   In person
1837   4/10/2009   12:26:25   Friday   In person
1838   4/10/2009   12:28:19   Friday   In person
1839   4/10/2009   13:10:27   Friday   Via telephone
1840   4/10/2009   13:31:13   Friday   In person
1841   4/10/2009   13:45:07   Friday   Via telephone
1842   4/10/2009   13:45:40   Friday   In person
1843   4/10/2009   13:48:18   Friday   In person
1844   4/10/2009   13:52:00   Friday   In person
1845   4/10/2009   13:58:02   Friday   In person
1846   4/10/2009   14:03:36   Friday   In person
1847   4/10/2009   14:07:27   Friday   In person
1848   4/10/2009   14:08:02   Friday   In person
    4. Category of
       question:                   5. Question:                        6. Answer:
General                                                    They looked at the library and campus
                         other: parents - asking general questions about handouts and other things.
SCITECH                                                    went to the 4th message looked where
                         other: finding a book with an RJ call number and floor and being shelved book belonged, not there so
SCITECH                                                    journal
                         other: looking for Doctor Dobbs Checked Addison found we only had it in the 1980s. Wasn't intereste
General                  other: getting full text on screenlooked at his workstation and showed him the icon for the full text
General                  other: looking for ILL            informed her that ILL is closed on Saturday. She will come back Mon
Referred to: SciTech                                       sent them to 4th floor
                         other: special permission for SciTech Reference book
BHSS                                                        numbers available with him to make sure,
                         other: looking for book in CB callwent to the shelvesbut not on the shelves checked the sorting room
BHSS
General                  other: laptop access to internet how to get computer to access internet - sent them to vtwlan and ha
General                  other: how do we digitize thingshow do we digitize things - gave him Gail and Aaron's contact info
General                  Printing from library workstationsexplained how nad where
BHSS                                                       found a
                         needed the call number of a music book call number
BHSS                                                       clothing and fashion
                         help with history of renaissance used Addison
BHSS                     height and elevation of Slusser TOwer - where is that answer!!!!
Rosetta Stone            other: how to use                 gave sign in & password
Directional              Restrooms                         gave directions
Directional                                                gave supplies
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional              Check-out a book                  circulation desk
General                  other: needs Writers Market       found it
BHSS                                                       checked
                         other: Thomas Willis ,Cerebri anatome Addison and Worldcat
BHSS                                                       Early English Books 1641-1700 (microform)
                         other: Thomas Willis ,Cerebri anatome
General                                                    found
                         other: Needs call numbers for books call numbers
Directional              other: where are gov docs         first floor
General                                                    R
                         other: Kanter Thesis taken offline eferred to Gail McMillan for explanation and time frame for restori
Directional              other: where are HVs and LDs 3rd floor
Directional              other: water fountain             gave directions
General                  other: special checkout request checked out special permission
General                                                    Explained access is only from a machine in the reference area. He co
                         other: asked about access to April 16 archive
BHSS                                                       He wasn't looking for a particular one. just wanted to scan what is av
                         other: search strategy to find hospitality and tourism thesis
General                                                    Told
                         other: off campus access problems the prof to have students check security certificates, dump cach
General                  other: internet archive           don't know
Directional              other: gov docs conference room   gave directions
Directional              other: 416 documents              pointed out workstation, showed handouts
General                  other: Textbook for class         looked it up in Addison - it's missing & has a Hold
General                  other: journal location           Addison - looked up title of journal -told her it is in Current Periodica
BHSS                                                       showed Subject Kenya
                         other: academic articles on British colonialism & page on Pol Sci > Worldwide Political Science Abstra
General                  other: finding Reserve materials this was both directional and informational - looked up the call numb
General                                                    told her what I know & gave her Curtis Carr's
                         other: Reporter from AP aksing about the 416 Documents computer and use address for some quest
General                                                    Did you
                         other: cna't get in to a NetLibrary book use Off Campus Sign In? (I could tell she was off campus by t
Directional              other: 416 documents database pointed it out (later found out he is a reporter also)
Referred to: Circulation Check-out a book                  directed to circulation
Directional              other: 416 documents computerPointed out the computer workstation
BHSS                     other: John Milton's Paradise Lostfound it
Directional              Check-out a book                   directed to circulation
BHSS
BHSS
BHSS
Directional
BHSS
General                  Hours library open                 gave hours
Microforms               other: machine 3 jammed            told him I'd send someone down and in the meantime to use other m
General                  other: location of paper cutter 4th floor copy area
General                  other: finding book                3rd floor
General                  other: sorority signing            OK
General                  other: sorority signing            OK
General                                                     gave supply needed
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                  other: reserving room              explained policy
General                  other: addison                     showed addison
Directional                                                 gave supply needed
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                  other: sorority signing            OK
BHSS                     other: national geographic - old looked up on Addison
Directional                                                 needed campus
                         Supplies (pencil/pen/paper/tissue/stapler/etc.) mail envelop. sent him to mailroom.
General
BHSS                     other: help finding old nyt articleLooked it up in Proquest Historical Newspapers
BHSS                     other: Blacksburg city directories looked up and found Blacksburg city directories and gave directions
General                  other: help finding department sent them to HR to retrieve PID for prof
SCITECH                  other: tech books                  Showed him Safari Tech books and looked up VB books in stacks.
General                  other: date range of periodical We only have until 1990 of Blacksburg city directory. Thats' when st
Directional              other: where ag reference is       4th floor
SCITECH                                                     books
                         other: how to get to Safari Tech showed him path
General                  other: textbooks?                  looked them up in Addison, found them
General                                                     We did not have
                         other: If we owned books by particular authors any by the first. We had 36 by the second and we h
Directional              other: ILL                         ILL
Directional              other: Reserve                     Circ Desk
General                                                     gave supplies needed
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                                 gave in our Reference collection
                         other: had call number for something her directions
                          ILL
Directional, Referred to: Referred to: ILL                  ILL
Directional              other: Metz                        Metz's card
Directional              other: location of book            Ref. room
General                                                     Showed him how to use the advanced search in Addison
                         other: how to find documentaries on Addison.
BHSS
General
Directional
BHSS
General
SCITECH
Referred to: scitech
BHSS                     other: statistics                  addison search/suggest several books
BHSS                     other: book search                 used Addison
BHSS                     other: ebook                       explain the procesudre to search/view ebooks through library websit
Directional              Check-out a book                   Directed them to circ.
Directional                                                 Let him borrow
                         Supplies (pencil/pen/paper/tissue/stapler/etc.) a pen
General                  other: Looking for Brenda          Looking for Brenda but we could not find her at the moment. Would
Directional              other: looking for Leslie O'Brien Directed him to Leslie O'Brian
BHSS                                                        We looked but such a small field. I refered him to Special Collections
                         other: Can you help me find books on Antebellum Poets
BHSS                                                        We New Testament
                         other: I need to find a version on thehad three different versions, I read the call numbers off to him a
General                                                     He has or Kiri.
                         other: This young man needed Bruce O.their e-mail and just showed up to see if he could see one of t
Directional              other: How to find a book          Directed him to the book and how to read LOC call #'s
Directional              other: ILLiad                      Directed him to ILLiad for what he needed.
General                  other: Needed a map.               Found it on Addison.
General                  other: Do you have tax forms? On the IRS web page
General                                                     gave supplies needed
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                  other: call number                 Gave him the call number
BHSS                     other: I can't get JSTOR to work Showed her how to access and search JSTOR.
SCITECH                                                     Yeppers
                         other: Can you find this article for me
BHSS                     other: Women documentaries Addison and PBS Collection
BHSS                     other: How do I look up a magazine Walked them through looking it up in Addison.
General                  other: What does Stacks mean? Librarians need to get lives and call them book shelves.
BHSS                                                        We have the denominations of christianity
                         other: Do you have any books that give allEncyclopedia of Christianity
BHSS                                                        Showed her Historical Abtracts and
                         other: I need academic journals about uganda and colonialization recommended World Political Ab
General                  other: where is the CommLab key    pointed
Directional              other: Where are the DKs           Showed on map
General                  other: Do you have tax forms? Nopers, IRS website
Directional                                                 Bruce is out, but said for him to email him.
                         other: Wants Bruce P. to buy dissertation
BHSS                     other: Beatles music for a class found it as part of an anthology
BHSS                                                        I logged into Addsion to see
                         other: looking for a book with a HG call number on the shelf if it had been recently returned. It had n
BHSS                     other: looking for music CDs       explained how to find them on Addison and where to check them ou
General                                                     went over and pushed the DVD
                         other: could not find the power button on the TV to view a button.
Directional              other: looking for ILL             directed him
BHSS                                                        showed
                         other: looking for an article on JSTOR him how to find JSTOR and search for an article. Also advise
General                                                     in the library
                         other: asked about getting a job wanted to know if her application was still active so I gave her Cathy
Directional              other: looking for ILL             directed her to the first floor
General                                                     a job
                         other: asking about applying for She wanted to know who to address the cover letter to. I told her Ca
Referred to: Barbara Yoppother: Microforms                  referred the microforms question to Barbara
BHSS                                                        showed him literature
                         other: looking for readers guide to periodical were atey are on the shelves in the BHSS reference sect
Directional              Photocopy                          told her how find photocopy
                         other: Microforms
Microforms, Referred to: Barbara Yopp                       patron wanted 1968 Rnke times and wanted help with microfilm ma
BHSS                                                        completed
                         other: search form for missing microforms search request for him
Directional              other: where are juvenille books3rd floor right as you come out of the stairwell
                         other: wanted help searching articles to science desk
SCITECH, Referred to: science desk                          sent
                         other: Gov
BHSS, Referred to: Arron Hudson Doc being reshelved Arron came up and took patron to Gov Docs reshelving, also filled ou
                         C
General, Referred to: circ heck-out a book                  It was a 7 day reserve, referred her to circ to check out.
Directional                                                 4th
                         Printing from library workstations floor
Rosetta Stone                                               We only have 3 need Spanish
                         other: do you have anything other than French, Ilevels of French but you could fill out a suggestion fo
General                  Check-out a book                   book was missing from shelf, but showed available, went to shelf wit
                         o                                    where are
General, Referred to: circ ther: check out Beatles albums,circ desk the CD's?
General                                                     started this entrance, to waste money?
                         other: what was the purpose of openingto explain the Learning commons, he didn't want an answer,
General       other: Would you sign me in please Signed time and my name.
General                                          Signed time and date, my
              other: would you sign my sheet for hours in the library? name.
General                                          We have to 2005 in the library, older ones in Storage, and more rece
              other: do you have the Journal of consumer affairs in the library?
BHSS                                             1) Media
              other: Video collection related to Russia Brochure, 2) Addision with film/video collection search opt
BHSS                                               of Brewster Place
              other: search book, The WomenSearch Addison and helped a patron to locate/check out the book
BHSS                                             Addision search
              other: search journal, French Review
BHSS          other: Special Permission          filled out form
Directional   207A/Newman Classroom              gave directions
BHSS                                             Why? Dissertation
              other: looking for Dissertation Abstracts in print Abstracts itself is only abstracts - determined he r
Directional   other: phone books?                pointed the small collection out
Directional   other: student jobs                pointed out link on web page and explained the process
BHSS          other: article in PsycInfo         determined the article was in Chinese and wouldn't be needed
General                                          signed
              other: Sorority sign in for study hours
General       other: where is this book          Art&Arch reserve
Directional   Printing from library workstations gave directions
General                                          Yeppers
              other: Can you sign my study time book
BHSS          other: Do you have databases? Yes. Ended up that he wanted to see if we had Tourism info and WR
General       other: Is Lane at the desk?        Nope
General                                          Turned out ILL
              other: I don't understand this message fromshe needed to request items from storage...showed her o
General                                          Didn't
              other: do you have my statics textbookhave the title, so showed him Addison and asked him to look u
General                                          2007 copy is Engineering Mechanics
              other: Engineering textbook turned out to be missing, natch, but we had a 2002 copy upstairs.
BHSS                                              get to
              other: Can you show me how to Factivathe electronic Washington Post
General                                          Hmmm,
              other: What does this mean on Addison it should say stacks, but doesn't, so we are going to hope tha
BHSS                                              article in the Wall Street Journal
              other: Can you help me find this After some back and forth, the title was different, but we found it.
General                                          looked document
              other: PubPC problem - can't find savedon desktop (document was saved in My Documents - couldn'
BHSS                                              Papers from 1800s never could find in Addison - ended up referring
              other: looking for Parliamentary struggled with this -on fiche
Directional                                      told him about
              other: being reshelved - what does this mean? Reshelving Rooms
Directional   other: documents question          lost him - was taking too much time with Parliamentary Papers and h
General                                          No
              other: movie? O or Othello starring Julia Stiles and Josh Harnett
General                                          OK
              other: sign off on sorority study hours
Directional   207A/Newman Classroom              directions
Directional   207A/Newman Classroom              gave directions
General       other: textbook for class?         looked it up and all editions are checked out
BHSS                                               never did find this
              other: wall street Journal article Ifrom January 17 one - he looked in the print paper while I searche
BHSS                                             Found the climatic atlas of the united states and the Virginia climatol
              other: lookinig for Virginia climatological data
General                                           Torgersen Hall
              other: looking for Room 1100 in Took her out the door and pointed to the room
Directional   other: looking for gail mcmillan took her around to gail's office
General                                          Paul Metz, gave
              other: who to contact about gifts to the library him contact information
General       other: looking for tax forms       Explained we no onger get tax forms. He should try the public library
BHSS                                             I couldn't find
              other: Couldn't find a government document the document either so I referred him to Bruce Obenh
BHSS                                               showed her we didn't own a book.
              other: Patron wondered how ILLIworked sincethe Illiad home page and how to register as a new user
BHSS                                               checked holdings city directories, had some....), and explained from
              other: Patron wanted to know if Iwe old Blacksburg on VTLS (we stillalso how to get to the library stop
Directional   Photocopy                          gave directions
BHSS                                              Wall Street Journal?
              other: Do we have access to the Yes.....
BHSS                                              we had a specific DVD, If not, do we her some search for dvd's
              other: Patron wanted to know if Didn't have the dvd title, but showedhavehow toon her subject by
Directional   other: fountain?                   Around the corner.
General       Printing from library workstations gave information
Directional             Check-out a book                    circ desk
General                                                     Title
                        other: Please help me find this book search in Addison
General                                                     Addison-OpticsInfoDatabase
                        other: Help finding access to specific article
General                                                     Browse newspapers,
                        other: Looking for events in 2006 from Newspapers directed to microfilm
BHSS                    other: Articles on Steve PrefontaineShowed person basics on searching databases
BHSS                                                        directed to microforms
                        other: Newspaper/Journal articles on Hurricane Isabel newspaper collection Directed user to select
General                                                     Looking for full
                        other: Looking for full articles from newspaper articles from newspaper, told her she need to get the
Directional             Comm lab                            gave directions
Directional             ILL                                 gave directions
General                                                     Brenda helped him
                        other: Looking for 4 books, patron had call number. find two, one was in storage, and the last was no
Directional             other: Where are the JA journals.   Located on the 3rd floor and microforms.
Microforms              other: microforms                   Set up an appointment with Barbara to work on getting high quality p
                        o                                   directed him
Referred to: science desk ther: i'm looking on books on archeology to 4th floor
BHSS                    other: New York Times online? Told him how to access NY Times Proquest. Then he said he was not
General                                                     stapler
                        Supplies (pencil/pen/paper/tissue/stapler/etc.)
Microforms              other: help finding microform Helped patron to locate, load, and print microforms.
General                 other: 2 articles                   Patron was looking for 2 articles, one was at storage. The other we f
General                                                     gave supplies needed
                        Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional             other: journals                     directed patron to where the journals and copies are located.
Directional             looking for Heather                 gave information
General                 other: needed book in storage Directed her on how to request a book from storage.
General                                                      English 1106 class but
                        other: I am supposed to have anRoom 3310 Torgersen don,t know where to go.
BHSS                    other: Articles about 9-11          Academic Search Complete, browse AP2 section for weekly magazine
Directional             Photocopy                           gave directions
Directional             Check-out a book                    circ desk
BHSS                    other: finding sheet music          used Addison to find call numbers
Referred to: SciTech    other: journal?                     referred to SciTech
Microforms              other: Microforms                   Referred to: Barbara Yopp
BHSS                                                        One possibility
                        other: genealogy - history of specific couty in NJ- bopok on that general part of NJ.
BHSS                    other: Article from the NYT in the mid 1970s.
BHSS                                                         on some general topic.
                        other: need an article from 1993Browse Time or Newsweek.
BHSS                                                        Addison search, netlibrary, Academic search complete & Lexis search
                        other: Marshall Applewhite books & articles
Directional             other: pay telephone                gave information
BHSS                    other: Time Magazine                Help locating journals
Directional                                                 and Z on 5th
                        other: can't find U's - saw only T U is between the T and Z, just follow the shelves
Directional                                                 went
                        other: problem reading call numbers with her to the STACKS
Referred to: Spec                                           transferred the caller to SPEC
                        other: Psychology Dept. person wanted to donate a poster for the 4/16 archive
                                                            Paul, in charge
Referred to: Paul Metz other: question about ordering reference booksof Collection Management, would coordinate orderin
Directional                                                 Got call number and pointed him int he direction of the APs
                        other: looking for Time (magazine) for 2003
Directional             other: Torgersen Bridge             directed to elevator
Directional             207A/Newman Classroom               gave directions
General                                                     determined it was a video on RESERVE - found call number & sent he
                        other: looking for a video for a class
General                                                     g
                        other: Art & Architecture Library?ave directions to Cowgill
Referred to: SPEC       other: looking for Civil War document
Microforms                                                  Sent Bruce
                        other: need password for microfilm scannerO.
Directional             Photocopy                           sent him upstairs
General                                                     G
                        other: Art & Architecture Library? ave directions and map
SCITECH                 other: books on factor analysis gave him some call numbers.
Microforms              other: scanner not working          Bruce O. had to restart machine to recognize the scanner.
General                                                     the
                        Printing from library workstations usual
General                 other: where is Femoyer Hall Gave map and directions
Referred to: Bruce O. other: Can't find gov. doc            He already had someone go down with him, so referred him to Bruce
Directional             other: looking for directories directories on 3rd floor, F234 B5 H5
Referred to: Robert                                         it's 1:30 that were comes on at 2, just
                        other: wanted graphic novels and comicsand Robertmade into movies figured he'd know about this
General                                                     W
                        other: looking for American Biker e don't own. They were from SC and tech alum but not affiliates.
General                 other: faxing service               yes, they can fax here on 4th floor, cashiers window
                        other: prof                         transferred urban affairs
General, Referred to: Donna Abel trying to find Donna about some to Art & Arch something
General                 other: do you have tax forms No, you have to print them out.
General                                                     gave supplies needed
                        Supplies (pencil/pen/paper/tissue/stapler/etc.)
Microforms              other: had to find call number Arron went with patron to find item after patron called his prof for m
General                                                     by this title
                        other: Please help me find book Made sure we owned book, pointed patron in correct direction
General
Directional             Check-out a book                    circ desk
Microforms
General
BHSS
General                                                     book
                        other: needed call number for a looked on Addison
Directional             Printing from library workstations  photocopy area
BHSS                    other: Humanities databases/ Browse through Databases list by broad topic.
SCITECH                 other: Nutrition assignment         Off campus sign in, find database, type search terms, use Get VText.
BHSS                    other: Bugles from 1930s            Yes, online and in print.
BHSS                    other: music scores for cello works Addison
BHSS                                                        Look
                        other: citing hearings in MLA style at MLA Handbook for Congressional publications.
General                 other: Where would I find this book --has call no
Directional             other: Does the library have a scanner/
Directional             other: Can I check these books out?
General                 other: article from 1951 Physical Review
General                 other: difficulty accessing ebooktalked him through it
BHSS                                                        looked television
                        other: Need books on work addiction oron Addisonaddiction
BHSS                    other: Looking for graphic novels   looked on Addison
General                 other: check out priviledges        gave information
BHSS                                                        looked
                        other: books on computer addiction on Addison
General                                                     ILL
                        other: ejiournal holdings --date falls outside of our holdins
Directional             other: Need to check out books circ desk
General                                                     looked at netlibrary and referred to Dave Beagle
                        other: problem with net library check out & adobe reader
General                                                     looked & editor
                        other: contact information for publisherin Ulrich'sof Univ of Toronto Press
Directional                                                 told
                        other: alumni looking around library about library
BHSS                                                        supremacy & the in Academic Search Complete
                        other: scholarly article on white looked for articlesinternet
General                                                     check sorting
                        other: book listed as available but not on shelfroom
General                                                      on 1st floor for patron
                        other: checking reshelving room checking reshelving room on 1st floor for patron
BHSS                    other: prose translation of Beowulf looked on Addison
Directional                                                 gave
                        other: location of group study rooms information
Directional             other: check out books              circ desk
General                                                     gave information
                        other: difficulty accessing full text of article from home
General                                         looked in Addison, ejourna list
              other: article need from Z Magazine
Directional                                     gave w/ call number
              other: need to find current periodical directions
General                                         Found the references at the end of two as an assignemnt
              other: looking for the references used in an article, needed to read the article. Explained how to find
BHSS                                              found that
              other: instruction on how to findI an article we had electronic versions of the two journals she neede
BHSS                                            went to the first floor
              other: wanted help loading film on a microfilm printer and loaded the film
BHSS                                            used Addison
              other: shakespere criticism and interpretation to find some titles and call numbers
BHSS                                            First
              other: Books about Game Addiction time library users. Showed how to find books, and came upstair
BHSS                                            Used the ingernational government web page to find the statistical a
              other: median family income in Sydney Australia
BHSS                                            I did what I could with Addison and showed her the Web of Science s
              other: many questions about finding information on social theory for an education of engineering cla
BHSS                                            Turned out it is told him was on the reserve
              other: looking for a marketing text his professor on reserve. I got Reference number by showing him
BHSS                                            Factiva if plain-text is good enough (demo 'news pages' and 'source'
              other: ways to access Washington Post for past several years
General                                         Yes. give Media Center may be even more helpful
              other: do we have scanners? Can we New help with scanning adn integrating with Blackboard?
General       207A/Newman Classroom             Your librarian is on her way fromt eh other ref desk (shift change on
Directional                                     binder cabinet here at
              other: where is the ZTA sorority Corner where I sign in? desk.
Directional   207A/Newman Classroom             signs point to end of aisle, then left.
Directional   207A/Newman Classroom             signs point to end of aisle, then left
General                                         yes
              other: may I take one of these campus maps
General                                         No Torg go?
              other: where does girl scout tour in sign of a reservation for our Torg space. If in the real Torg, conta
BHSS                                            demo drilling down to one, assist
              other: help retrieving, saving four known articles in JSTOR journalsher at desk with others, then webm
Directional                                     tried ProQuest Hist 1905
              other: finding papers of PA, WV coal/iron barons ca.Periodicals, VA Heritage database
General       other: where is art/arch lib?     Cowgill, behind Burruss
BHSS                                            Start in Strauss/Cropsey,
              other: background information on Machiavelli's Prince History of Political Philosophy, inasmuch as
SCITECH                                         in Addison, just
              other: how to search for engineering textbook as any other. Latest editions are checked out
Directional   other: Ref office?                point
Directional   other: Torgersen bridge?          gave directions
Directional                                     sure, Room books
              other: wants to look at two Referenceanywhere in the library
Directional                                     yes - notebook on side desk with the pretty blue flowers
              other: sorority study hours notebook?
Directional                                     in Cowgill
              other: where is the Art & Arch collection? Hall - behind Burruss (She then wanted to know how she w
Directional   Printing from library workstationsgave directions to Cashier's window
General       other: microfiche scanning        found Chris Peters - he went to help
SCITECH                                         showed him on FORMS - have search put on something you've been
              other: trouble locating TL journal - should be theshelf
Directional   other: looking for Room 203       Room 203 is in use by Circulation - this guy was looking for a Study R
BHSS          other: 1860 census question       Appeared to be missing from shelves - he wanted me to look at the s
General                                          tax him how to find tax forms
              other: looking for tax form 1099 toldforms
Directional   207A/Newman Classroom             gave directions
Directional   other: books on zippers?          did a keyword search - found Subject "Fasteners" books on 5th floor
Directional   other: where is Spec/Small        explained Special Collections
BHSS          other: look up book for him       had book title, looked up call number & location
General                                         book
              other: will you hold a book for me? is not checked out - cannot go to 5th floor to get book for patro
Directional                                     yes
              other: can non-affiliate use public computers
Directional                                     pencil sharpener
              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Microforms    other: Printing problem for MFormshelped
Directional   Check-out a book                  circ desk
General       other: Do you have this book? Yes
General                                         author suspected keywords.
              other: looking for a book - exact Browse and title unknown
BHSS                                            natural springs
              other: Locate a book on Virginia looked in Addison
General       Hours library open                told hours
BHSS                    other: Books on Disney           Addison
General                 other: Library locker no. 34?    In the stairwell.
Directional             other: Art/Arch Library?         Cowgill Hall
Directional             other: art history books         Cowgill
                                                         People
Referred to: Systems other: crazy person question - literallly are spying on me, following me.
General                 other: Night Owl                 Gave them our handouts for Night Owl
BHSS                                                     Showed him where they were in Addison and in the Newman. Gave h
                        other: Books on Personality Theories
General                                                  a book
                        other: Needed help with finding Checked to make sure book was available and then went upstairs to
BHSS                                                     Gave a brief tutorial
                        other: Student needed to know how to use Ebsco to help him out.
Directional             other: Night Owl                 Pointed her in the right direction
General                 other: Needed help finding a bookLooked for books and directed him the right direction.
BHSS                                                     Found
                        other: Needed books on French poets a selection of books and then send them to the correct floor a
Directional                                              Showed #
                        other: Where a book was located by Call her where to go to find her book
Directional             Check-out a book                 circ desk
BHSS                                                     Found
                        other: Needed French poetry in Englishsome anthologies and directed them to the correct floor.
General                 other: copy center               answered hours of operation & payment option
Directional             Check-out a book                 circ desk
BHSS                    where is the consumer reports found on Addison
Directional             are the study carrells wired     not sure
General                                                   pictures
                        needed to find her father in lawsuse Buglefrom 1938 for an obituary
Directional             207A/Newman Classroom            pointed to signs
Directional             other: where is the archives     Sent her to SPEC
General                 other: are you hiring            Gave him next time we would be hiring
Referred to: Kiri                                        Sent
                        other: Graduate needing gov. doc. him to Addison to identify document and to Kiri to see about wh
BHSS                                                     Showed him Addison,
                        other: exploring the research area of absent fathers Sociological Abstracts, StatAbs, PsycInfo, ICPSR
Directional             other: Spec                      Gave directions
Directional                                              the
                        Printing from library workstations usual
Directional             other: Bound journal             looked up journal and gave call number
Referred to: SPEC                                        Found annual report for B-burg, but all material was in Spec so referr
                        other: Info on Heritage Community Park
Directional             other: digital audio recorders Comm Lab does not have them, but Innovation Space does
General                                                  Walked
                        other: off-campus access to Lexis/Nexis him through the off-campus sign-in
Directional             3310/Torgersen Classroom         gave directions
General                                                  looked it up
                        other: Chemistry thought was on RESERVE - determined it was not on reserve, but was on HOLDSH
Directional             other: medical books?            4th floor - told her to stop at SCI / TECH Desk
General                 other: RESERVE book?             looked it up for call number & sent her to Circ
Directional                                              directions to 4th floor
                        Printing from library workstations
General                                                  looked it up on the
                        other: phone number for Adult DayCare Services VT site
General                 other: do we have a certain book?looked it up in Addison
                        other:                           referred to
Referred to: Cynthia Martin water won't turn off in Ladies Room Dean's office
Directional                                              g
                        other: where is the B call number ave directions
General                                                  Explained about printing and retrieving prints in the photocopy area
                        other: printing from public termanals
General                                                  gave supplies needed
                        Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional             Check-out a book                 circ desk
BHSS                                                     Found several in Addison
                        other: wanting books on the history of VT
Directional                                              pointed him
                        other: looking for DVD section to meet friendin the right direction
BHSS                                                      Party it is available in addison
                        other: looking for book National found No More
Referred to: Sci TEch desk
Microforms               other: asked him if he saw BarbaraBarbara was in the area and helped him (she told me she'd be down
Microforms                                                 Gave Barbara password (I do think we might change this )
                         other: Barbara called for the password
General                                                    showed her how to look up the
                         other: needed to check out textbook that prof put on reserve book on Reserve and get call number
BHSS                                                       looked on Addison
                         other: needed to find the RS means cost assessment
General                                                     on shelf
                         other: needed help finding book gave help
BHSS                     other: how do I start research start here
BHSS                                                       looked on Addison
                         other: where are marketing management books
Directional                                                the pencil sharpener is on the desk
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional              other: is night owl open          look over in the corner
General                                                    trouble getting an article in Advertising age to come up - was in the l
                         other: trouble opening online article
Directional              other: water!!!                   gave directions
Directional              other: more water!!!              gave directions
BHSS                     other: Books -Education           Search addison and helped a patron finding ones.
BHSS                     other: Search book                Odd boy out : young Albert Einstein / by Don Brown
SCITECH                  other: Genomes 3                  Addison search
BHSS                     other: resources, strategies for researching negative campaining in 2008 presidential election
Directional              other: pay phone?                 campus/local phone in foyer
General                                                    did - C
                         other: effects of famine on the bodysome quick searching and sent to Science desk
BHSS                     other: help finding a book        helped
BHSS                                                       searched for one
                         other: needed an article in german that had never been translated for a german class
Microforms               other: unlock microforms scanner  unlocked the microfilm machine
General                                                    address for LiveRef the email address of an ask us ticket dave beagle
                         other: Barbara needed an email helped barbara findticket
Directional              other: sorority study hour binder?pointed it out
Directional              Printing from library workstationsexplained printing and location of printouts
Directional              Printing from library workstationsexplained process and location
General                                                    click
                         other: how to get into online books? on the link in the Addison record (she already had an Addison re
General                                                    found journal in Addison, found link to JSTOR & emailed article to stu
                         other: trouble finding a periodical article
                         other: desk
Referred to: sci/tech referenceinfo on Otto Meyerhof we looked around in JSTOR & Addison & Google and I gave her some
General                                                     does Photocopy take?
                         other: what method of paymentlooked it up on the web page to be absolutely sure - cash, check or h
General                  other: how to view e-book         click on link
Microforms               other: scanner password           took down the password
Microforms               other: printer won't work         tried to fix - couldn't figure it out - the young man said he would just
Microforms                                                 showed
                         other: how to use microfilm machine her how to thread machine, focus, etc.
Directional              other: soririty sign-in book      indicated the notebook with the blue flowers
General                                                    s
                         other: looking for Financial Timeshowed him ejournal access to newspaper
BHSS                                                        and treatment of women in Hamlet & Othello
                         other: need info on Shakespeareshowed Addison search, got some call numbers - also showed MLA, g
Microforms                                                 eventually located a 1996 was person - no one was around except f
                         other: ALL Montgomery News Messenger film beforeCataloging gone - empty drawers
General                  other: do you have this book Noppers
General                  other: do you have this book yeppers--on reserve
BHSS                                                        on "On Mice and Men"
                         other: How do I get literary stuffLiterature Resource Center
BHSS                                                        on "Emma"
                         other: How do I get literary stuffLiterature Resource Center
General                  other: Couldn't get to an ebook Explained off-campus sign-in and showed getting to e-book
BHSS                                                       Er, you can search Addison for
                         other: Where do I find biographies of random certain people? biographies
General                                                    yes,
                         other: Do you have Kung Fu Panda but it is checked out.
Microforms                                                 Went
                         other: Microfilm and no backup here...down and gave overview of microfilm printing
Directional                                                Come
                         other: Can I get out closer to Squires back in 20 years
Directional                                                different areas
                         other: where is your genealogy stuff
General                                                  yes
                       other: Query whether book on reserve
Directional                                              gave
                       other: Direction to Science Ref Desk directions
General                                                  Signed
                       other: Signed a person into the library a person into the library
General                                                  Thanked her for her Requested Firefox be added to it
                       other: Person said April 16th machine kept crashing. suggestion.....
Directional                                              Zeta Sisters sign them
                       other: Wanted directions to the Pointed it out to in book
General
Directional            other: Sorority study hours bookPointed them in the right direction.
General                                                  Found book downstairs in shelving office.
                       other: Needed a book with being reshelved status
BHSS                   Check-out a book                  Special checkout of 2 books
Directional                                              Pointed her
                       other: Lookinfg for sorority study hours bookin the right direction
SCITECH                                                  Reviewed some basic techniques articles listed in references.
                       other: Help with assignment. Find selected article, find associatedfor finding articles
General                                                  1-800-dial-bud
                       other: Looking for contact information for anheuser-bush
General                                                  Sure,
                       other: Please sign my study hall sheet.no problem
General                                                   article
                       other: Unable to access ejournalVendor issue and site came up during discussion.
General                                                  I sent find it on circ desk to
                       other: Looing for a book, but could nother to the the shelves. see when it was last checked in to help l
General                other: Looking for book           Location of book.
                       other: patron looking for Bruce He comes on this desk in one hour, not answering his phone right no
Referred to: bruce pencek
Microforms             other: cleared paper jam          cleared paper jam
General                                                  H
                       other: Ill said we owned the book eather took her up to 4th floor to look for two RC call numbers
Directional            other: where are the ML books Told them how to find the ML books.
General                                                  I told
                       other: looking for DVD Kung Fu Panda him we did own Kung Fu Panda.
Directional            Photocopy                         gave directions
Directional                                              Stapler
                       Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional            Check-out a book                  circ desk
BHSS                                                     found
                       other: use JSTOR to find known article article
BHSS                                                      our holdings of the standard edition of Husserl's Collected
                       other: any prospect of adding toslight, given prices, but possible if there's a faculty request Works?
BHSS                                                     Addison for the journal. Contact into for Tomlin, Tatum, and Purcell
                       other: locate known copy of VA Mag of History, other sources on architectural history of Smithfield P
Directional                                              checked the desk schedule
                       other: trying to find Lane Rasmussen
Directional                                              main
                       other: how do I get to the 3d floor? elevators ... that a way
BHSS                                                     searches in AcademicOnefile and Ethnic Newswatch
                       other: articles on black leadership
Directional            other: stairways                  gave directions
BHSS                                                     gave information
                       other: how to check find & check out maps
BHSS                   other: patrons need a cookbooklooked up on Addison
BHSS                                                     looked up Newspaper Guide on library web pages
                       other: patron looking for early virginia newpaper
Microforms                                               W
                       other: MICROFILM Search & Read ent down to the Microfilm section & found one & showed how to
BHSS                   other: articles in Public Admin Review patron from, NO VA
Directional                                              Pointed her in the right direction.
                       other: Where to find a specific call #
Directional                                              Showed her where it was at the ref desk.
                       other: Student needed sorority study hours notebook.
SCITECH                                                   periodical
                       other: locate a call number for a found it on Addison, sent her up to 4th Current Periodicals
BHSS                                                     Looked
                       other: Word usage of the word conjoin up a couple of dictionaries online. Gave him some ideas.
BHSS                   other: Microfilm                  Carolyn, Christopher, Aaron and Myself all had to work to find this m
BHSS                                                      1800's
                       other: Virginia newspapers fromShowed him the Newspaper Guide on the library News Media web p
Directional            other: how do I get out?          showed her the door
BHSS                   other: call numbers for 2 books looked them up in Addison
Microforms             other: show how to use machineshowed how to use machine
Microforms                                               Didn't know the problem so moved him to another machine
                       other: microforms machine will not print
Microforms             other: paper jam                  cleared the paper jam and fixed paper tray so hopefully it won't jame
General                                           Dave
              other: wanted a proctor for his exam is out of town. He wanted to take it at night so I gave him the n
Microforms                                        I showed her how or use machines
              other: didn't know how to find film for newspapersto find the film and use the machines
General                                           Showed her My library record
              other: wanted to see if a book she brought back had been taken off her record
General                                           gave it to her
              other: wanted Don Kenney's phone number (she actually asked if he was still here or had retired)
SCITECH                                           sent him to 4th floor
              other: looking for book in science reference section
General       Printing from library workstations  photocopy area
SCITECH                                           worked on
              other: looking for SAE world congress paperit for a while and was not being successful (we do have al
Microforms    other: log in scanner               logged it in
Microforms    other: loggin and using scanner showed how it all works
BHSS                                              On Addison, test
              other: looking for education Praxis 1 preskills it is in Net Library, showed her how to make an account
General       other: where are the bf's           showed her the map of 2nd floor
General       other: need a book                  looked up the title in addison, BJ call number, showed him the map,
General                                           Yes this is second floor. so know what this I'm on, so this is secon
              other: it would be nice if you would put numbers aroundWeIjust opened floorentrance last semester.
Directional   Photocopy                           4th floor
General       other: looking for a call number checked Addison and was available, showed him how to get there on
General       other: do you have I Robot?         Looked on Addison, available, showed him the map, PS call number
Microforms    other: help starting                Brenda walked student down to meet Barbara
General                                           Showed him
              other: my library item requests & microfilm how to log in to MyLibraryRecord to request items from
General       other: parking meters               wanted to know if had to feed meters near squires after 5pm. Told h
Microforms    other: logged out                   Went down and logged machine back in
Directional                                       4th
              Printing from library workstations floor
Directional   other: location of A&A library gave them map and called to make sure A&A is open until 6
General       other: proctoring
BHSS          other: finding sources              wanted articles on surfer culture of 1960s. Checked a few databases
Directional                                       sent
              other: where to report missing book to circ
Directional   other: fax                          4th floor
BHSS          other: needed business directory    looked on BBB site, checked catalog for hard copies in library and sho
Directional   other: elevators                    gave directions
Microforms                                        here and thus
              other: where is this film? Hod do I set up machine
Directional   other: where are the stairs?        there
BHSS                                                on international economics
              other: need handbooks/manualsAddison shows several possibilities on the KW search "international e
Directional                                       Perhaps you mean the group-study rooms halfway around the curve
              other: where's the 2d floor conference room?
Directional   other: 2d floor conference roomfollow curving wall
Directional   Printing from library workstations  directed to photocopy
General       other: do we have a notary?         No. Credit union in Squires does, but only on week days. Perhaps an
BHSS          other: need a finance textbook all out copies are checked out, the latest with 3 recalls. Nothing at R
SCITECH                                           help finding journal article on the mating
              other: help finding journal article on the mating rituals of mallard ducks rituals of mallard ducks
BHSS                                              help
              other: help finding journal articles finding journal articles
General       other: boys life article from 1929  boys life article from 1929
General                                           economics dfl
              other: what building houses the Pamplin, 3rdepartment
SCITECH                                           help finding articles on squirrels
              other: help finding articles on squirrels
BHSS                                              how to find databases
              other: how to find journals 0 how to find thejournals 0 how to find the databases
BHSS                                              help finding
              other: help finding a government document a government document
General       other: help finding a book          help finding a book
Directional                                       help finding a book on the shelf
              other: help finding a book on the shelf
BHSS                                              find of fixed article
              other: find a journal article in journala journalincome in journal of fixed income - hard to tell from reco
General       other: where are thre stairs        gave directions
Directional         other: where can I use a copier photocopy area
General                                                try Addison a search in PsychInfo
                    other: how can I find full text of articles fromand the ejournals list
General                                                try Addison
                    other: patron looking for full text articles and the ejournals list
BHSS                                                   try and contemporary problems
                    other: how can I find articles in Law Addison and the ejournals list
Directional         other: is there a fax machine in the library I can use?
Directional         Printing from library workstations gave directions
BHSS                                                   worldwide & articles
                    other: worldwide political science abstracts political science abstracts & articles
General                                                checked on progress?
                    other: do we have Oct 1997 issue of Quality Addison
BHSS                other: FARS accounting CD ROM
General             other: student needed assistance in stacks locating GT call number.
General                                                looked a book in French on Napoleon
                    other: studnet need assistance locating on Addison
BHSS                                                   Showed Addison search
                    other: I need three books on human resources published in the last three years
Directional         Photocopy                          Color Photocopies and photocopiers
General                                                Lent
                    other: Do you have a map of B-burg them the old B-burg map
BHSS                                                   Addison Search
                    other: The Virginia State Constitution
BHSS                                                   Gave some
                    other: greening of technology and business books on green technology and recommended Greenfile,
BHSS                other: looking for ready ref bookgave it to her
General                                                Told him
                    other: wanted to use April 16 machine all about it and led him to the machine. The machine was n
General                                                Windows came out at cashier's window
                    other: where do 4/16 printouts go? None is not showing a physical printer at all. Save to USB flash d
General                                                Since Circulation did storage would request, for him, to place calle
                    other: "request" function for journal 'Paperi ja Puu' innot handle yournot work we'll try when heit from
BHSS                                                   Try EconLit, social capital indices
                    other: where to find articles on constructing Worldwide Poli Sci Abs, Soc Abs, which all use the same
General                                                Calls numbers cross aisles. The signs at the end of the shelves will he
                    other: Looking for call no D575 but find only D60
Referred to: circ                                      I'll books I your call returned
                    other: I got a bill from bursar aboutforward thought Ito circ desk, who have access to patron records
General                                                  books, here or at another library
                    other: looking for these assignedtitle search. With LibX plug-in, you can also search in WorldCat.org, w
General                                                Call numbers
                    other: looking for call no D57 but can't find it cross aisles. You might have overshot the shelf. Signs o
Directional
General                                               ??????
                    other: instructor looking for ideas for her class - studies on current events in the students' lives
Directional         other: where are the QAs          4th floor behind main elevators (pointed)
General                                               Academic Search
                    other: info on the year 2008 - say the Olympics Complete - demonstrated how to use the database
General                                                for 2006
                    other: where are the periodicals narrow down topic - decided on general - sent her to the Time maga
General                                               sent him
                    other: do we have guides on databases to Subject Guides pages - finally determined he was looking
General             other: check out journals?        bound journals: yes for three days - current journals: no
Directional         other: CommLab notebook           showed it to her
Directional                                             the her to of HNFE department
                    other: looking for Caryl Gray andsent historySpec (Caryl was not in her office - working tonight)
General                                                paper at tanning database (EBSCOHost)
                    other: researching for an Englishlooked on a health and effects on body and showed how to find ar
BHSS                                                  got him
                    other: call number in Ready Reference the book
Directional                                           looked it PR
                    other: can't find a book in the call numberup in Addison & both copies were checked out - one copy in
Directional         other: sign in for sorority       blue flowered notebook
Directional         other: Robert?                    directions to Robert's office
Directional         other: Spec - looking for Tamaragave directions to Special Collections
Directional                                           looked it up in
                    other: trouble locating book in Gr call numbers Addison - it was available Next logged into staff view,
Directional                                           signed sign-in)
                    other: sign in for hours (not the sororityher in
BHSS                                                  Clicked through to
                    other: how to tell where journals are from Addison item screen and looked at location box
General             other: groups study room location
BHSS                                                  w
                    other: database recommendation anted something for History of Medicine in Spain (1400 -1600). Se
Directional         other: lactation room             gave code
BHSS                other: big research               helped find databases, articles on medicine in medival spain.
BHSS                    other: wanted Draper Manuscripts  Looked up in Addison - we have directory in 2nd fl ref. Also suggeste
General                                                   need
                        other: off campus use of databases PID to use
Microforms                                                tried online - no PDFs. Sent her back down to look at microforms bec
                        other: looking for weather map in Roanoke Times
General                 other: looking for Mary Finn      transferred call up to cataloging
General                 other: help reaching Mary Finn Told her Mary is probably gone. She will leave a message.
Microforms                                                logged computer back in. helped center relevant page. Sent her to 4
                        other: help using machine & finding print job
BHSS                    other: wanted book in Braille sent him to Gov Docs
BHSS                                                      looked up
                        other: wanted book on Indian caste systemin Addison and sent to section
Rosetta Stone           other: Rosetta Stone              showed him computers
General                                                   Yes
                        other: can I work here with my coffee?
General                                                   you will
                        other: i want to download MOffice 2007 need to go to Software distribution. They closed at 5 pm.
General                                                   That for general designated for is it asking me family things.
                        other: trying to use the 4/16 machinecomputer is purposes. Whysearching 4/16 relatedname? He m
                        other: trying                     referred to 4th floor
SCITECH, Referred to: scitech desk to access some interactive food page (general biology)
General
General
Directional
General
General
Referred to: ed brooks
Directional             other: do you have a fax          yes, fourth floor, photocopy/cashier window
General                                                   it free, I directions to to floor
                        other: do you have a scanner, is Yes, gavehave 50 pages4th scan tower ecs and said yes its free.
General                                                   Looked in up own, not sure if I can is it anywhere
                        other: i am looking for a journal tech does notin WorldCat and yes, itgetin several places in Virginia, tr
BHSS                                                      Got
                        other: can i borrow the ILMP 2009 ? it from the shelf and he is using it in the Information Commons..
General                                                   Patron storage.
                        other: I cant request journal issues fromhad block on record. Sent to circ
General                                                   According to Addison we microforms
                        other: Do you have late 50s access to Washington Post ondo not
BHSS                                                      Doesn't look College record
                        other: I need access to 2009 issue of Teacherslike we have access. Referred to Heather.
General                 other: Waterfountain?             Up the hall
BHSS                                                      Person Hayti
                        other: Looking for information on 1820swas only starting research. Didn't have a specific subject at t
BHSS                                                       resister
                        other: Need most recent FederalRef Room
Directional                                               elevator
                        other: Looking for the library boardroom to 6th floor, middle door
General                 Photocopy                         directed person to photocopy
Directional             Check-out a book                  desk by the door
SCITECH                 other: looking for Physica D      found it in Addison, gave him the call number and sent him to the 4t
SCITECH                                                   found it purification
                        other: looking for Protein expression andin Addison and gave her information on finding the link
BHSS                                                      found
                        other: looking for Leadership is an art the call number and took her to the 3rd floor to get the book
General                 Hours library open                looking for break hours. Showed her how to find them on the web p
BHSS                                                      found books and
                        other: laws and legal rights of women in Virginoa subject headings. Sent her with call numbers to thr
BHSS                                                      Found we
                        other: looking for book A separate peace. have a copy on the third floor. Gave her the call number.
BHSS                    other: books on emotions          found the subject headings and some call numbers and sent him to t
BHSS                                                      found
                        other: books on psychology of emotionsome in Addison and sent him off with call number
Directional             Check-out a book                  at the circulation desk
BHSS                                                      told him about
                        other: newspapers from the 1960's and 70's film and online availability. Showed him the newspap
BHSS                                                      found the
                        other: looking for Carolingian Chronicles call number and sent her off
General                                                    don't know the to look up textbooks at VT Bookstore sight, then ad
                        other: I'm looking for textbooks,showed her howtitle, know my course HTM but not course no.
BHSS                                                      gave him 5
                        other: can I renew 4 maps/spec permission more days to get him thru the weekend
BHSS                                                      We don't have the latest edition, penultimate edition is being help fo
                        other: availability of tourism textbook
General                                                   walked over, clueless. didn't fit
                        other: can you help us hook up these headsets to DVD machine any jacks, went to circ, got the staff p
General                                                      you
                         other: I'd like to check out a journal can go to circulation to check out journal
General                                                       for study hours
                         other: I need to sign a notebook showed her the notebook
General                                                      Explained the two ref desks and your layout.
                         other: I'm doing an online MLS degree, and need to understand the ref collections (she needed to do
Directional                                                  Gave
                         other: Where is the FC authors event directions down closest stairs. Count this about 6 times. Most
General                                                      Yes, let me go with you. I opened the clsrm and he got get in?
                         other: I just had a class with Bruce Pencek and left something in the classroom, can you his eye glasse
General                                                      It's online, open
                         other: can't get into Entrepeneur International access. Looks like server is down. Sorry, try again la
BHSS                                                          on "works (or workers) be interested in writing
                         other: how do I start a big paperLet's explore who might councils" in Germany. on them. (various).
General                                                      Lipson. _Cite
                         other: handbook comparins citation styles Right_ is here in ready ref
BHSS                                                         Your list is of classic books in the field. Pretty common approach is t
                         other: approaches to writing book reviews in public administration
General                                                      in this in Addison, as any other book. Good chance we don't have it
                         other: how to find this textbook Searchclibrary
General                                                      Search in Addison, as any other book. Good chance we don't have it
                         other: tryihng to find if library has my psychology textbook
General                  other: where is Frith lab           Frith engineering education lab is not in the campus phone book, and
BHSS                                                         Start with info on and and viticulture in New Hampshire
                         other: information soruces, approaches forbusinesswinejournalistic databases (show). Maybe agricul
General                                                      Lots of in Western US public universities
                         other: primary sources on budget crisesstatements by U. presidents, governing board chiefs in state o
General                                                      User guide will get you started. Here find some Indian (Asian) fiction
                         other: I'm new faculty here. I need basic orientation and also want to are key parts of website and tri
SCITECH                                                      used Addison to find holdings,
                         other: Lancet and Biological Pahrmacology articles from 1960's explained how to recall from storage
BHSS                     other: videos on segregation explained how to use addison to find video/DVD collection
General                                                      show Addison (KW=lasik, 1106
                         other: books, other sources on Lasik eye surgery. for ENGLthe KW=laser eye surgery). Show NetLibrar
General                  other: fees for faxing              (recited from ref binder photocopy services page)
General                                                      If center brochures here at desk. at one)
                         other: did we receive VT women's we had, they'd be (I want to lookDeans office has to approve, so m
General                                                      Physical but not officially VA ID, borrowing OK. Must talk do I access
                         other: I'm working with a professor here access OK. With a VT student or employee. how to departm
General                  Printing from library workstations  gave information
BHSS                                                         (explain book.
                         other: interpret this call number, find thebasics of LC classes), this book is about Dr Suess, so it will be
General                                                      Dissertation elsewhere
                         other: wehre to purchase disseration writtenExpress link at bottom of out dissertations help page in
General                                                      gave supplies needed
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional              other: where is office 2030?        halfway down round wing, atrium side
BHSS                                                         We'll start in Addison, if you have time plays
                         other: works on analysis of character in drama, esp of biblicially themedand inclination, we can look in
Directional                                                  gave it?
                         other: Newman Maps Folio - where isdirections to the Maps collection - explained "Folio" is oversize
Directional                                                  looked at meeting?
                         other: where is the Communications class the schedule, directed him to 207A
Directional                                                  I don't know - it isn't
                         other: where is the rack for the Silhouette magazine a part of our collection (the rack)
                         other:                              told him there was likely only one
Referred to: Special Collectionscaller wanted a copy of the 2000 commencement program copy and it was in Special Collectio
Directional              other: where is the CommLab? gave directions
Directional              Printing from library workstations  gave directions
BHSS                                                         No - but looked Miller
                         other: do we have 300 - a graphic novel by Frankup Frank Miller and found another title in Art & Arch
Directional              other: where is Heather's office?gave her a business card and directions to Heather's office
Directional                                                    class but how it would be in Addison if we have it (or in Addison Res
                         other: needed textbook for theirexplained didn't know the title
General                                                      signed in
                         other: the perpetual "study hours" sign her in
Directional                                                  gave her Desk
                         other: request for book being held at our the book to check out (this was the result of a Chat in coope
BHSS                                                         showed them Sociological
                         other: need peer reviewed articles on poverty in virginia Abstracts and Paul's subject Guide
BHSS                                                         did a keyword search and violence
                         other: looking for a book on western media and islam - came up with some possiblilities
Directional                                                  verified call number & location and gave directions
                         other: looking for book in Reference collection
Directional                                                  Walked
                         other: needed help finding a ref book him to HGs in BHSS reference
Directional              other: needed sorority sign in book showed her where it is
BHSS                                                           book on Draper Papers
                         other: wanted specific referenceshowed him where in the ref collection it was and told him where sp
                                                             sent
Referred to: circulation other: wanted to borrow book truck to circ to see if they have spare
Referred to: DLA                                               some call to from
                         other: wanted permission to usexfered photosDLA our online archive
Directional              other: wanted folio collection gave directions to area
Directional              other: lost and found             sent to circ
Directional              other: wanted comm lab            sent to 1st floor
Directional              other: wanted spec coll           sent to 1st floor
BHSS                     other: German newspapers/magazinessent them to current newspapers and 4th fl current periodicals
BHSS                                                       Looked
                         other: wanted int'l business directory it up and sent him to 3rd fl
Directional              other: wanted Bruce P             sent him to 3033
BHSS                     other: looking for textbook       looked it up - we don't own current edition
                                                           Said
Referred to: copy ctr other: transparencies made here? I thought not but sent to copy center
BHSS                     other: needed As                  walked her to stacks
General                                                    told
                         Printing from library workstations her all computers print to 4th floor copy ctr
Directional              Photocopy                         gave directions
Directional              Check-out a book                  circ desk
General                                                    3rd floor
                         other: Where a certain call number is found
General                                                    3rd floor
                         other: Where a certain call number is found
General                                                    We found a Petersons Internships book on the third floor
                         other: Person wanted to find books on internships
BHSS                     other: religion sikhism           Addison search
General                  other: Singin' in the Rain        DVD search
General                                                    Addison and magazines
                         other: Where can I find out if you have these Academic Source Complete...
Directional              207A/Newman Classroom             gave directions
BHSS                                                         organizations in Latin America, preliminary research
                         other: Information on non-profitQuick review on using databases/Addison. found a few items
Referred to: Spec        other: history of tech            First 100 years and Spec
Directional                                                Call number started with C rather
                         other: Where is this book? I can't find the call number in addison than L...professor's handwriting ba
Directional              Photocopy                         gave directions
General                  other: can't get into JAMA        off-campus access info.
Directional              other: Comm Lab                   map
Directional                                                Fourth floor
                         other: Where is the Science Reference Desk
SCITECH                                                     in civil engineering....
                         other: i'm looking for somethingreferred to SciTech desk
General                                                    No, not that I know bridge, i was suppose to meet someone there
                         other: is there another help desk other than the torgof.
General                                                    Asked
                         other: where are the language books a few more questions but he just wanted to browse. Sent to 3
BHSS                                                       did keyword, third floor, PS's 3551
                         other: I'm looking for autobiographies
BHSS                                                         but two of them can only get abstract for
                         other: need to find some articleschecked them for Iher, and referred her to ILL. Showed her how to re
General                                                    No,
                         other: Did anyone turn in a wallet Lost & Found is at the Circ desk.
General                  207A/Newman Classroom             looked up classroom schedule, sent them to 207.
SCITECH                                                    No. Called a CD it was do you have it?
                         other: I found this book online and there is Larry,with it, a SAS practice guide QA call numberand he ne
Directional                                                used campus online maps to get directions and show patron
                         other: trying to find another building on campus
BHSS                                                       Keats Shelley review come in
                         other: has the latest copy of the looked on Addison and My Library record, NO
BHSS                                                       Yes we can you the book and call you back.
                         other: do you have Tarzan the terrible &do. I'll getretrieve it from the shelf and give me the original pu
Referred to: Dave Beagle other: Endnote                    referred to Dave
Directional              Printing from library workstationscopy center located on 4th floor
General                                                    Because he
                         other: how can i get the library to buy book gave a specific science title, i gave him Ed Lener's card, b
General                  other: how to look up books       gave brief demonstration of addison
General                                                    yes,
                         other: Do you have a specific book? but it is checked out.
General                  other: Sign my study sheet?       Sure.
                                                           Transferred to circulation.
Referred to: Circulation other: Request from storage in yet?
General                  other: Locating specific journal articles.
General                                                    Explained
                         other: how do I find this item (gov doc) avail & call no. Using map, gave directions
General                  other: how do I find this item spec storage
General                                                   showed patron two databases to limit search to peer reviewed or ch
                       other: how can I find an article in a peer reviewed journal?
General                                                   using citation demonstrated get vt text & ejournal link
                       other: how do I find full text of article?
Directional            other: where can I pay fines? 4th floor cashier
General                                                   directed patron to recheck shelf?
                       other: how do I find this book if listed as available but ot on stacks area around number & try reshelvi
General                                                    not currently enrolled at Tech?
                       other: how do I check out if I amVA driver's license.
General                                                   no. Gave
                       other: can I reserve a group study room patron map and directions to rooms.
General                                                   of Sand and Fog
                       other: do we have movie House yes but checked out
Referred to: SciTech                                      Not found in Addison , referred to 4th floor desk
                       other: Schaum series on digital signals
Directional                                               circ desk
                       other: if i want to check out these books where do I go?
BHSS                                                      call studies range F106- and E77-
                       other: area in stacks for appalachiannumber and native american studies
General                other: Address for the library Gave the address to the caller. He was going to be sending a book ba
General                Hours library open                 gave hours
Directional            207A/Newman Classroom              Pointed her in the right direction.
Directional                                               were
                       other: Where the science books Directed him to the 4th floor.
Directional            207A/Newman Classroom              Pointed him in the right direction.
General                                                   Yeppers
                       other: can she recieve faxes on the fourth floor
BHSS                                                      walked him through NetLibrary
                       other: How do I get into this ebook on spanish language
General                other: do you have tax forms Noppers, the public library has some, otherwise, irs.gov
Directional            other: Where is Neal's office      Gave directions
                       other: Can you arrange a tour for an off-campus group?
Referred to: Carolyn Meier                                referred to Carolyn
BHSS                                                      They turned out to
                       other: Where can I find these books by their ISSNs be journal articles and showed them how to look
Directional                                               sent
                       other: Where are the fiction books them upstairs to the fiction books
General                other: How do I get into an ebook  Walked him through netlibrary
General                                                   no
                       other: do we have frontiers in artificial intelligence
BHSS                                                      had
                       other: need citations on serial killers one, didn't have other
Directional            other: where are 4 copiers         sent to mailroomo
Directional                                               4th
                       other: where is lesley moyos office floor
BHSS                                                      sent times
                       other: wanted to see 2007 collegiate to spec or to factiva or to microfil
General                                                   fdi,
                       other: effective powerpoint slides linked to engineering sites and psu
General                other: Pick upitem left for me, Voila.
BHSS                   other: Books in italian            Use advanced search, select by language
BHSS                   other: Meaning of a word           Looked in several dictionaries - print and onlien - and no such word a
BHSS                                                      Search
                       other: Books in French by Albet Camus Camus as an author and limit to french language materials.
                                                          referred to
Referred to: Photocopy other: fees for extensive color copies - 1100photocopy
BHSS                                                      Vaguely ...
                       other: foundations and legal principles ofdescribed questions - appear to be about what are current la
General                other: where do i return maps here
BHSS                                                      can aspects of
                       other: Part 2 of foundatins and legal look in legal codes - federal and state
BHSS                   other: business plan examples looked up in addison and sent to 3rd fl
General                other: time I would be here        until 6 (need to proctor exam)
Microforms             other: have Roanoke times?         have in microfilm
General                other: how to spell eccentric      told him
Directional            Check-out a book                   circ
SCITECH                                                   sent to
                       other: encyclopedia on LCD technology SciTech
General                other: set up exam (proctor)       set student up at computer and did proctoring steps
Directional            other: elevator                    pointed her to elevator
Directional            Check-out a book                   circ
BHSS                                                      sent
                       other: reviews of "Wife's Lament" to Ps
Referred to: circ       other: wanted to donate book handed it over to circ
General                                                     Shingles
                        other: reserve materials for Profsearch in Reserve Material by instructor's name
BHSS                                                       Addison searches & google to find story,
                        other: looking for Norton Anthology of world literature & Jataka Tales the Mouse Merchant, and b
Directional             other: where is the law area/KF gave directions
BHSS                    other: can't find this book --DA16 went to stacks with patron
BHSS                    other: Appalachian Studes materialsaddison searches
BHSS                    other: sales of laptops/portablesS&P industry Surveys, RDS Business Reference Suite, Lexis/Nexis, etc
General                                                    referred
                        other: do library computers have SPSS to bridge
General                                                    campus
                        other: access problems from off referred to off campus sign in FACs and Dave Beagle
General                 other: where are movies?           circ desk & dvd collection, search in Addison limiting to film & video
General                                                    looked up in online use of 3 words
                        other: patron called needing definitions/example of dictionary & used in sentence
General                                                    referred
                        other: how do I get to items in Spec largeto specref email & phone. gave hours
General                                                    explained addison record & request from storage, microform locatio
                        other: patron looking for 3 journals --storage, stacks, electronic
BHSS                                                        and drinking age & accidents in Europe & US
                        other: comparison of driving agesearch for public health type journal articles in poly sci abstracts, jsto
General                 other: library jobs for students directed patron to website information on applications
BHSS                                                       Looked up
                        other: geographer article on illegal aliens article in Project Muse and gave it to her
BHSS                                                       Listed as available in Addison, but not on shelf. Checked shelving roo
                        other: looking for Things Fall Apart
Directional             Check-out a book                   circ
Rosetta Stone           other: where to come to use it 2nd floor
Directional             Restrooms                          gave directions
BHSS                                                       subject guide -> Es Rsch Complete. (talk thru sample search and inter
                        other: find articles on assessment in math education
BHSS                    other: where are children's books? Juvenile section is on 3d, to left of elevators. In call number order, so
Directional             Check-out a book                   pointed to the Circulation Desk
BHSS                                                       she
                        other: finidng journals in Addison had p[rintouts from an MLA search, needed to find the hard copy
BHSS                                                       (had to numbers)
                        other: initially looking for books wentcallshelves - did not fin the first, but located the second - brough
General                                                     on energy conservation and college campuses
                        other: looking for books, articlesdid a keyword search in Addison - did not have much luck, showed h
Directional                                                referred her posters
                        other: wanted Jon Stewart & Stephen Colbertto Robert, hoping he or his students did the display
Directional             other: transparencies?             sent her to Photocopy
General                                                     he expect it to be returned?
                        other: reclled a book - when canshowed him the Addison record with the updated Due Date + his rec
General                                                    looking at the call number from Addison
                        other: is there a link for online books? had Addison, showed her the link "Connect to online resource"
General                                                    could not locate anything in our (movies from suited and 60s)
                        other: do we have moviews like Gidget or anything about Surfingcollection that the 50s(he already ha
SCITECH                                                    found
                        other: books on steroids and athletes a general call number area - most of what she wanted was che
General                 other: cant find this book - folio.Downstairs. You were looking in the Maps Folio section and not the
General                 other: Do you have this book? Not as outlined by student - turned out to be a reserve item.
                        other: help
Referred to: Ed Brooks =- mapsmaps locattion               Referred to Ed Brooks
General                 other: Do you have this book? Yes but checked out. Have earlier editions though.
Referred to: SciTech                                       Referred to SciTech
                        other: Loxcating materials in plant regeneration
Microforms              other: Scanner not working.        Workstation is out of paper.
Microforms              other: printing                    helped
Microforms              other: scanning                    helped
Microforms              other: printing                    microforms printer is not working.
BHSS                                                       Subject is gladiators
                        other: Looking for Book ix by a Roman philosopher so found the author eventually and that led to v
Referred to: SciTech
BHSS                                                       Looked Consumer Reports
                        other: Information on refrigerators fromup Consumer Reports in E-Journals database and then search
BHSS                                                       Try college fraternities
                        other: scholarly articles on hazing in academic search complete database, limit results to peer reviewe
BHSS                                                       It is the J of the Amer Vet Med Assoc and up for oen of the journals.
                        other: articles on puppy mills - having trouble getting the articles to come it requires a special login.
General                 other: Where is Dave Beagle? I told him that they just missed him and where he probably would be
General                                         L
              other: Do you have a highlighter?et him borrow ours. He was sitting nearby, he said he would bring it
BHSS                                            I showed him some West
              other: I need materials on Frontier Women in the USbooks and some articles as well as some ways to
General       other: Night Owl                  Pointed her to where the Night Owl desk was. It was her first time w
BHSS                                            We is in the around. Went into
              other: I am looking for a source that searchedNational Archives the National Archives. Did some sea
BHSS                                            Made a on women for her to search. Showed her West
              other: Another person looking for books list of booksin the Frontier of the American how to read LOC
General                                         Showed her the off-campus sign in button and how to log in at home
              other: Can I access Ebsco off campus
General                                         Pointed out the desktops and showed him how to use Addison on th
              other: Which computers will let me search for books.
General                                           bookstore
              other: I need the number for theLooked it up and gave it to him
BHSS                                            We actually were team up with circ to
              other: Needed to know about her books thathad tocoming from storage find the books and get them
General                                         Told
              Printing from library workstations him where to go for the printers upstairs.
BHSS                                            audio cd 869
              other: needed audio cd of pavone for a princess by ravel
General                                         duh!
              other: how do I know what my professor has on reserve
BHSS                                            showed how
              other: had citation - how do you use getvtextgetvtext worked - showed how illiad worked - showed w
BHSS                                            BS715
              other: call number of Bibla Hebraica 1937 - this guy calls alot wanting the call numbers - I recogniz
BHSS                                            looked at education research complete
              other: help finding information on teaching english as a second language- gave her a booklet and heat
BHSS                                             the civil war
              other: book with all the maps of found one in folio
SCITECH       other: help finding articles      used engineering village and found most of them
BHSS                                            found call numbers for some books and went with her to the stacks t
              other: looking for books on Guernsey Islands
Directional                                     sent him
              other: looking for book being held forhim to the Circ desk
General                                         got the Newman wanted to know how to find them
              other: had call numbers for books on three floors,Library handout and showed her where her call num
BHSS                                            We as a second indexes
              other: looking for articles on english talked aboutlanguageshe should use
General                                         found the number
              other: looking for the number for photocopy
General                                         Tried sign in
              other: having trouble with off campus to talk her through it
General                                         circ
              other: where do I get head sets for DVDS
BHSS          other: Looking for 3 articles     Found one online, the other two were microforms, so called Barbara
General                                         found
              other: Looking for Harry Potter book it, checked out, she wanted to place a request but was an 'oth
BHSS                                             1998 by Wallenstein
              other: looking for Essays History eventually found it thru Worldcat, then back to Addison, it is in Spec
General       other: pls sign my study hours signed
General                                         yes,
              other: can you sign my study hours? signed.
BHSS                                            Called a number of people...Allison not in. Went into Academic a cla
              other: I need two sources for a psychology experiment on students returning to the same seat inSear
Microforms                                      he bec he to look in was only one Z43, 1989. sent him to the
              other: I verified the addison record,needed said there stacks LB2300box of film for this journal stacks
BHSS                                            Showed her ebscohost events and India
              other: i need to learn how to search for political currentcheck all and pick terms
General       other: how does illiad work       explained
BHSS                                            found
              other: play galileo by berthold brecht in Addison
BHSS                                            showed psycarticles and
              other: how to find peer reviewed article for psychology academic seach complete
BHSS                                            sent
              other: government welfare statistics to bruce - this would be a good inservice topic
SCITECH       other: groundwater statistics refered to 4th floor
General                                         turned on laptop - it had crashed and she just her to the
              other: how to connect to wireless with her her wireless modem and connected got it back wlan
General                                         duh
              other: how do reserves work and how do i find out what is on reserve
SCITECH                                         I am
              other: information on neuropeptides no fool - I sent the gentleman right up to the 4th floor!!!
Directional   other: another where's the reserve question
Directional                                     does the term midterms have any meaning to the reference staff!!!
              other: and yet again - the 3rd resrve question in 5 minutes
SCITECH                                         we had the needed journal but not the needed issue -so I showed him
              other: do we have a journal - and how does illiad work
General       other: help finding a book on the shelf
BHSS                                            look for "faculty psychology" of Hugh Blair
              other: sources on rhetorical theories andhim as author and subject, identify encyclopedias on rhetori
BHSS                                            contact
              other: corporate histories of railroads info for Ellen -- three walk-ups and a LiveRef were stacked up
General                                         Nothing in Addison
              other: Call number for floor plans for Dietrick Diningfor Dietrick. If the record you saw somewhere sa
SCITECH                  other: have citation need help finding journal also how to read citations which is journal and what is
General                                                    Start in broad database, then could look through subject pages, talk t
                         other: doing debate on corn-based plastics
BHSS                                                       Addison shows
                         other: looking for books on writing by Zinsser these 7.
General                                                    showed
                         other: how do i use the lbrary website how to find books in addison which was what he wanted
BHSS                                                       looked in Addison, ebscohost
                         other: finding information on sports agents
General                                                    talked the gentleman export the process - he was very excited!
                         other: when you are in addison what does the save forthroughmean
General                                                     mean
                         other: what does remote access accessing the library from outside these walls
SCITECH                                                    This is textbook - do we have the journal in - I library
                         other: how do i find a citation from my a plant propogation class assignment thehave had the question
General                  other: where is the congressional times - ref call number
BHSS                                                       used
                         other: looking for a book on Six SigmaAddison and found a basic Six Sigma book - sent him to third flo
BHSS                     other: looking for a novel        explained the literature classification - evenutally told him that PS wa
Directional              Printing from library workstationscomputers are networked to 4th floor, takes cash, etc.
General                                                    looked at Addison record to make sure we had it and it is bound - the
                         other: canoot find a journal volume on shelf
General                                                    he seemed to have had contact with Eileen before and was enthusia
                         other: suggstion from patron to add more outlets and tables, etc. to our Information Commons
Referred to: Photocopy Photocopy                           transferred the call to Photocopy
Referred to: Circulation other: wanted video on Reserve I looked up the call number for her before sending her to the Circula
Directional                                                s
                         other: looking for A2 call number uddenly realized that it was AZ ot A2 - so I directed him to the A sta
Directional                                                Other
                         other: where are the elevators now? side of the wall with the clock
Directional              other: water fountain?            directed him to the water fountain past the Ref Room shelves
General                  Printing from library workstationspatron wanted to know about color printing - how much, where, etc
General                                                    explained
                         other: printing - but from own computer where the printers are and that he must transfer whatever
BHSS                                                       yes US Code?
                         other: do we have the Code of VA & we do (she didn't ask for the call numbers)
General                                                    gave directions
                         other: where can a Visitor get a parking pass? to the Parking Services building off of 460 by-pass
BHSS                                                         on CD?
                         other: do we have Russian musicdid an advanced search on Addison and looked up Russian music and
Directional                                                no
                         other: do we have a public bulletin board?
Directional              other: where are the law books?(Since this was the person I gave directions to earlier on the phone) I
Directional                                                referred
                         other: needed help with her computer her to 4-HELP
General                                                    went to office and for Staudents 4 copies
                         other: needed the glossy University Libraries Guide finally located brochure-gave her one and left the
Directional                                                l
                         other: where is Life for the 1960sooked up call number and gave directions to the AP2s
Directional              Restrooms                         gave directions
BHSS                     other: need accounting dictionary found an accounting dictionary in Addison
BHSS                                                       found
                         other: need articles on homosexuality articles on homosexuality and nurture v. nature in academic se
General                  check out a book                  books are checked out at circ desk
BHSS                                                       don't have a source
BHSS                     other: nag hammadi codices        found the nag hammadi codices
BHSS                     other: looking for film "resolve" didn't have the film "resolve"
Directional              other: looking for microfilms     gave a map and pointed patron in the direction of microfilms
General                  other: Dio you have thi sbook? Yes.
General                                                    on the computer and print it?
                         other: How do I type something Use Microsoft Word to type your document and then click on the Pri
General                  other: Have this book?            Yes
SCITECH                  other: Cellulose / chemistry      addison search together
BHSS                     other: psychology databases       expain how to use databases listed under psychology subject guide
BHSS                                                       addison United
                         other: Diplomatic correspondence of thesearch States: inter-American affairs
BHSS                     other: file opening problem       opened file here and printed it out for him
General                                                    Yes
                         other: Do we own titles by J.C. Ransom?
General                                                    gave supplies needed
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                  other: Salary List                Circulation
SCITECH                                                Provided brief overview of title searching
                   other: Needed help finding citations.
General            other: Person searching for specific title
General                                                 finding citations.
                   other: Patron needed assistancebrief overview of title searching
Directional                                            P
                   other: Person looking for Dave B. rovided his business card. Think he might be out for a few days.
BHSS                                                   tried laws
                   other: I need info on Honduran Labor a number of searches in ABI/Inform as well as Business EBSCOh
General                                                No, Ill.
                   other: do you have a book, the last Jihad?
General            Hours library open                  break hours requested, read them to her over the phone
General                                                looked Johnson, former images database, transferred her to digital a
                   other: need a picture image of Overton on Addison, thentech facultyl
BHSS                                                   did some advanced searches in Addison, and media
                   other: have articles but need books on womens images or objectification,found a book and a video, s
SCITECH                                                asked a few questions
                   other: its the ole milkweed question surfacing again and referred to Scitec
SCITECH                                                showed him on peer reviewed page for definitions,
                   other: I need articles from academic journals theobesity in america and the media went to human
General                                                found call
                   other: looking for Advances in Agronomy number and gave directions using library map, go to the 4t
General                                                looked it up,
                   other: couldn't get a full text article from isi full text button went only to abstract...sent him to scite
General                                                sent him
                   other: i want to do some book binding to the bookstore ?
General                                                looked had addison, had one, gave him call number, he went to fin
                   other: had 2 titles wanted to know if weup onthem
General            Check-out a book                    sent to circ
BHSS               other: math textbooks               sent her to QAs to look at teaching materials, etc
Directional        other: encyclopedias                showed him ref section
General            other: wireless printing            told him to use house machine and go to copy center to pick up
General            other: book and navigation          Man wanted basic Word 2007 manual. Looked it up, then jotted dow
General            other: how can I find an audiobook? Addison or audiobook handout available in circ
General            other: what is the date?            gave date
General                                                found journal & sent to
                   other: how do I find this journal --has abbreviated title stacks
Directional        Printing in the library             printers are on 4th floor
General                                                visitor
                   other: visitor center and admissions ? center is on south gate and admissions are in burras hall
General            other: donate books                 english lit book donations are addressed to connie and paul
Directional        other: SB call number               sb call number is on the 4th floor- gave map
Directional        other: Where is this book?          Walked him back to book.
General                                                Yes, may have to
                   other: Can I have acces to e-books on my laptop use off-campus access.
Directional                                             stacks?
                   other: Do you have a map of theYeppers! Even showed her on the map where things would be.
General                                                Staplers R us
                   Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                my son through the
                   other: Can you find an article by Walked in Science article index and found it.
General                                                Not on New in processing this Chris, he came up went to the stacks
                   other: Looking for a book that showed statusBook Shelf. Calledmorning and shows available this afte
BHSS                                                   Didn't want Rosetta check Called Ana. She said Pinsleur, French
                   other: do you have foreign language tapes that I can stone.out? I want French to use over break. I II
General                                                No, just
                   other: is the library closed this weekend on Sunday
Directional                                             Pencek's office is?
                   other: can you tell me where Dr.3rd floor, showed her on the library floor map.
Microforms                                             called all or needs microfilm help for Congressional weekly reports
                   other: Tried to find Bruce P, but not here. 6She7 people on the list, no one is here on a friday afternoo
SCITECH                                                sent to 4th floor
                   other: I need help using Horticulture databases to Robert
BHSS                                                     history find anything on Addison, sent them to SPEC
                   other: I'm looking for info on thecouldn't of Squires
BHSS                                                   No we only have French
                   other: do you have rosetta stone, do you have Italian? - get headset from Circ
General                                                one was are, & Arch, the other
                   other: can you tell me where these booksin Arthad 2 call numbershe couldn't find, I'm putting a search
Directional        other: microfilm location           1st fl
Referred to: ILL   other: ILL login problems           Gave ILL phone # to patron.
Directional        other: how to get upstairs          showed stairs & elevator
Directional        other: elevator                     pointed it out
Directional        other: elevator                     pointed it out
General            Check-out a book                    circ
Directional         other: where are Ps                 3rd fl
Microforms                                              refilled paper tray
                    Supplies (pencil/pen/paper/tissue/stapler/etc.) for microfilm printer
General             other: ILL                          wanted article we don't own. Confirmed we don't have it, then show
General             other: what are hours this week recited from homepage
Referred to: circ   other: when is my book due          Patron had no web access handy, so transfer call to circ
Directional         other: where to D stacks start? around the corner to the right
General                                                 Most will be
                    other: works on surrealism for school paper in Art+Arh library, which is closed this weekend. Addiso
BHSS                                                    Depends. to non-VT users
                    other: are legal reasources available onlineLaw subject page identifies free resources as well as those
Microforms                                               with over there. yellow
                    other: How do I get to microfilmstairs TX1 call number ? section marks microfilm. TX will probably b
BHSS                                                    finding resources on esetablishing in VA.
                    other: finding resources on esetablishing eleemosynary institutionseleemosynary institutions in VA.
Directional                                             4th
                    Printing from library workstations floor, that side of building
General                                                 Showed
                    other: looking for items we do not own him worldcat. How to search and how to see what libraries
Referred to: Moyo   other: trying to call Lesley Moyotransferred call
BHSS                                                    we don't have one. Worldcat shows nearest library copy is at LC.
                    other: lookoing for copy of textbook: Kelly & McGowen, _BUSN_
Directional         other: where do E stacks start around the corner
General                                                 Don't have them any more.
                    other: what happened to the Browse books?
Directional         other: get to SPEC?                 stairs to first floor, entrance is across old lobby
Directional                                             read from
                    other: Heather M-L's office location, phoneflip chart
General                                                 Beagle contact info/card, try knowledge base at 4HELP
                    other: endnote installation on Mac: can't get it to work with Word
General                                                 (contact
                    other: contact person about grad jobs info Brenda H)
General                                                 WorldCat.org of link to coins at which lists this title
                    other: how buy copy of _Metallurgical analysishadChineseAmazon, the British Museum_?
SCITECH                                                 Let's from campus office
                    other: couldn't access Springer ebooklook. Connection from Addison record works, example PDF cha
Rosetta Stone       other: need log in information logged in user for Rosetta Stone
BHSS                                                    I fumbled around with this person for 15
                    other: Draper Manuscript collection - many various parts - do we have? or so minutes, then Bruce P
Directional                                             Told her about the Distance
                    other: how can a Distance Education student borrow books? Learning page and InterLibrary Loan
Directional                                             third
                    other: where are the P call numbers floor
Directional         other: where are the QH call numbers4th floor
Microforms                                              no problem finding correct film but gee up
                    other: needed an article that was on microfilm and needed help -setting it guess what the blinking ma
BHSS                                                      book
                    other: Did we have the followingNO - Sir Walter Scott / Edward Wagenknecht
General                                                  book
                    other: Can you help me find this The book was on the second floor so I walked him over to where his
General             Check-out a book                    Pointed out circ. to him
General                                                   told him yes
                    other: If I need to pay a fine do I Ipay at circ. and pointed him in the right direction.
General                                                 3 in here to study. Which floors are quiet and have computers on th
                    other: This is my first time coming and 5 are our quiet floors and there are computers on every floor.
SCITECH                                                  here a over at the vet school.
                    other: Are the vet science booksIt wasor young man visiting the campus and I showed him where in a
General                                                  catalogued does that mean that
                    other: If a book is listed recently Yes. It should be on the shelf. it is in.
Directional         other: number of the tower desk     gave number
Directional                                             gave directions
                    other: needed bruce ob to deliver maps
Directional         other: hours of torg bridge         closed during spring break
BHSS                other: US coins                     found books on US coins and mints
General                                                 showed
                    other: location of the vet med library him campus maps
BHSS                                                    still looking
                    other: charter for the district of Columbia for it
BHSS                other: poetry collections           Found a subject heading on Addison and got him some call numbers.
General                                                 turned
                    other: looking for library use only book out to be on reserve. Directed her to the circulation desk
BHSS                                                    Still looking
                    other: salary/wage information by occupation for Southwest Virginia
SCITECH                                                 Found him the call number and told him about circulating bound volu
                    other: Proceedings of the National Academy of Sciences
BHSS                                                     music, advance search to limit to music
                    other: I'm looking for solo guitartried anmendelsohn's wedding march? score, no luck, called ana. S
Directional                                             3rd floor, showed
                    other: can you tell me where Newman scripts are him the map
BHSS                                                        called Ana, reviewed what
                         other: had 15 music scores, ref, wanted spec permission they were, she said yes
Directional                                                 Around
                         other: L:ooking for digital libraries office.the corner, room 2038.
BHSS                     other: Information on Pell grants. Dept of Education web site.
BHSS                                                         on federal grants?
                         other: How do I find informationTry http://www.grants.gov
General                  other: wanted to reserve a roomExplained about classrooms and group study rooms. He will go for a
General                                                     use library courier form (show)
                         other: how get book from Falls church center?
Microforms               other: scanning problem            notified B Yopp to meet patron
General                                                     show serach request stax, reshelving rooms
                         other: how to request a serach for book I can't find in link on forms page.
BHSS                     other: books by Rudolf Steiner? lots. show author search in Addison
BHSS                                                        Showed her
                         other: Do we have DVD on political science how to search Addison for DVDs and VHS tapes
Microforms               other: couldn't find call number went down and found it.
General                  other: how do I look up journals?  Showed him Addison journal title search
General                                                     Read to him information (follow-up on question & acommpanying n
                         other: Draper Manuscripts question from Samuel Kincaid from Addison printouts from Monday)
Directional                                                 I directed him to the approximate location for microfiche in LC call nu
                         other: had call number for microfiche
SCITECH                                                     looked it paper on in SAE
                         other: needed document number for SAE up by titlefiche Papers database
Microforms                                                   how to use it
                         other: got film from ILL - no ideatook him to the Microforms area and found a machine that worked,
Microforms               other: scanner needs signing on told him the password over the phone
                         other:                             showed Addison search - for keyword and VHS or DVD - but recomm
Referred to: sci tech reference question about supplementary videos on physics topics
SCITECH                                                     used Addison
                         other: looking for books on php programming - got a call number in the QAs - sent him to 4th floor
BHSS                                                        looked up
                         other: guided imagery books and dvds on keywords in Addison, found some possibilities
Microforms                                                  sent
                         other: how to use microfilm from ILL to microforms area
BHSS                     other: dvds of Barack Obama looked up some stuff in Amazon.com - we don't seem to have any
General                  other: microforms                  called heather to help
Directional              other: archives                    1st floor special collections
Directional              other: current journals            current journals are on the 4th floor
Referred to: circulation other: Reserve a DVD               referred to circulation
General                                                     I called the number he gave me and verified using his IDs that he was
                         other: Patron need to take a driver's test online
Microforms               other: needed help                 Called Barbara to help patron with microforms.
General                  other: Software on GMAT            I looked it up in Addison but could not find any. The patron wanted t
General                                                     I told
                         other: Sign in to databases off campusher how to log on the proxy off the library home page.
Microforms               other: needed help                 I asked Angela to help him (I could not find anyone on the list, thoug
Referred to: special collections
General                                                       specific dvdds
                         other: wanted to know if we haddon't own
                                                            referred to wants
Referred to: Paul Metz other: LIbrarian from Roanoke public libraryPaul to donate journals that they're getting rid of--and
General                  other: Do you have this book? Yes
General                                                     Show
                         other: Can't access a kid's web site. me what is happening. Need additional plugins when using Mo
General                  other: Is the Torg bridge closed Yes it is.
Directional                                                 Told
                         Printing from library workstations her about 4th floor printing and making sure she knew the comp
Directional              other: Needed the elevator         Pointed her in the right direction.
General                  other: Can't find a book           Me neither..recommended search form
Directional                                                 their website
                         other: blacksburg transit Two Town Trolley for schedules
General                  other: Who is the English librarianConnie
Directional              other: I need a map to the mapsfirst floor
General                                                     Went thru databases sign off campus as few more questions,
                         other: having trouble getting into searchingoff campus fromin, asked him a well as other sites show
General                                                     anywhere my bus in one
                         other: where can I sit to read this paper till here, sitcomes of those comfy leather chairs...
BHSS                                                         of Mont Co
                         other: I'm looking for ariel maps Called Ed, not here. Found Bruce O. he went down with her.
General                  other: fines                       transferred to circ
BHSS                    other: help getting journal        showed him how to narrow title search to journal only. looked it up -
BHSS                    other: gov docs                    looked it up - in remote storage so had him log in and request item.
General                 other: tax forms                   said we don't have booklets
General                                                     campus
                        other: access resources from off talked through off-campus sign in
BHSS                                                       sent him to
                        other: database on fiction on homelessness LRC and other literature databases
Microforms              other: It was flashing 1           He fixed it.
Referred to: CIRC                                           had returned item
                        other: had an overdue when sheReferred to Circ and hoped they wouldn't refer back.
General                 Hours library open                                                 6:00
                                                           Bruce in the desk at 9:00 a.m.
Referred to: Bruce P. other: wanted to speak with someone P is onhistory section Monday
General                                                    Gave call number to check the YMCA Book store rather library and
                        other: Looking for a book that may have gotten donated to to see if they just left it in thethan returne
Directional             other: Where are the new booksOver there.
General                                                    thanks for coming out in the rain
                        other: returning special permission material
Directional                                                Yes
                        other: Is there a bathroom on the third floor
General                                                    Very overdue,
                        other: returning special permission material will get slip to Carol.
Directional             other: find a book                 showed on map
Directional             Check-out a book                   She grunted, I pointed.
                        other:                             Tried non-emergency police Engineering then contacted staff numbe
Referred to: Cranwell Center Here with a Rwandian refugee and wanted to get into number and building
                                                           Gave him some
Referred to: Bruce P. other: Mechanization of Germany before WWI books and articles on topic, but recommended that h
                                                           Sent his to librarian for his subject area
Referred to: Bruce P. other: author wanted to send info on himbook
General                                                    accompanied patron to stacks
                        other: patron needs help locating 3 bookd in Juv
General                                                    Addison search --item checked out
                        other: patron looking for Das Boot on DVD
General                                                     aerial perm
                        other: special perm check out ofspecialphotoscheck out of aerial photos
General                                                    spec perm & maps
                        other: spec perm checkout of aerial photos check out of aerial photos & maps
Microforms                                                 gave assistance
                        other: can't turn on machine, need assistance on the Minolta 6000
BHSS                                                       Addison search for resources
                        other: looking for a film & televion review--was on microfilm --Film & Television, micro
General                                                    no
                        other: do you have algebra for dummies
General                                                    Not sure.
                        other: is night owl service avail tonight Checked website to see if there was a statement about wh
Directional             Photocopy                          gave directions
General                                                     floor
                        other: water on mens bathroomchecked bathroom, reported to circ, circ called physical plant
BHSS                                                       I recommended
                        other: I need book on Observation protocols. and gave her a list of books that gave observation pr
BHSS                                                       I originally gave her
                        other: I need examples of an observation protocol books to look for. But she came back with questi
BHSS                                                       We
                        other: I need help with APA citationstalked about citations and I showed her where to find more infor
General                 other: Endnote downloads           Showed her on the website where to go to download Endnote inform
General                 other: Book on reserve             I looked at his status but he really needed to go to circ to get the boo
General                                                    Checked to make LOC call numbers
                        other: Needed help finding a book and understandsure the book was in and then helped them find th
SCITECH                                                    Suggested he should visit the
                        other: outsider coming in do do research on nanotechnology sci/tech desk when he arrived for help.
                        other: can't connect to VT wireless network anywhere on campus this morning
Referred to: Neal Henshaw                                  Printed 4-HELP instructions on configuring wireless in case patron wa
General                                                    Beagle
                        other: looking for proctor for e-course card, directions to his office
Directional             207A/Newman Classroom              described, pointed out signs
Directional             207A/Newman Classroom              describe route, point to sign
Directional             207A/Newman Classroom              describe route, point to sign
Directional             Check-out a book                   at the desk over there
BHSS                                                       online in several flavors. (Show EJDB, offer [declined] to show Lexis,
                        other: do we have Investor's Business Daily?
Directional             other: where are Docs stacks? first floor
Microforms              other: how to log on               logged on
SCITECH                                                    found psych careers
                        other: help finding books about clinicalcall #s in addison
General                 other: do you have audio books no. referred to public lib
Directional                                                gave her business card
                         other: appointment with Heather - whereais her office? and directions to Heather's office
SCITECH                                                    looked them up on Addison explained the Storage request form and
                         other: needed to get call number / location for three journal -titles
Directional              Check-out a book                  pointed to Circulation Desk
                         other: ASTM
Referred to: Sci Tech Reference Desk Standards             told her she would be best served if she went to the Sci Tech Desk
Directional                                                explained the
                         other: looking for DU, HC and K call numbers layout of the building, explained where DU would be, w
General                                                    forgot it up
                         other: looking for textbook (she lookedhers) in Addison, found we don't have it
General                  Check-out a book                  wanted to know if she could check out on the Bridge exit - yes
General                                                    we of Criminal Law Bulletin
                         other: looking for electronic versiondon't have it online - told him where he could scan the article (he
General                                                    looked it up in to be a vocational test for armed services
                         other: looking for books on ASVAB - turned out ADDISON and found several possibilities
Directional                                                found her on her classroom
                         other: teaching an ENGL 1106 class - where is the schedule and pointed her to 207A
General                                                    ILL out not lend something we already own (even if it is checked out)
                         other: needs abook that is checked will - sooner than the possible return date
                                                           I referred her to Circulation - ALL
Referred to: Circulation other: patron looking for a flashdrive left at the Reference Desk Lost & Found things should be take
General                                                     information from her chat printed the chat transcript
                         other: Caryl Gray needed to findlooked it up in Timpani andfrom Thursday on LiveRef
BHSS                                                       looked up and found
                         other: looking for Troilus and Cessida byitShakespeare a likely edition
Supplies                 other: stapler?                   on the desk
BHSS                                                       incident data on shingles from CDC site.
                         other: Extensive question about Found data on CDC site - in spreadsheet form.
General                                                    Come
                         other: where can i see campus cable? into the library and I'll put you in the classroom.
Directional              Check-out a book                  circ desk
General                  other: help finding e-articles    talked her through Addison, Ejournals, ILL
General                                                    I was not able to help
                         other: Needed help with the Math Emporium website her but sent a message to the Math Emporium
Microforms               other: password for scanner       went down and put password in the machine
General                                                    Showed Web of Science and advised him to use it fast.
                         other: finding who cited a particular work
Directional              other: Dave's office              showed on map
General                                                    Showed
                         other: looking for John Grisham book him catalog and gave general call number
BHSS                                                         the Spanish Rosetta stone
                         other: wanted to know if we hadNope, but have Pimsleur
                         other:                            Classrooms are booked, maybe InnovationSpace or Squires
Referred to: InnovationSpace Needs to watch program on campus cable
                         other:
Referred to: Art & Art Library needs book on artist        One book but over in Cowgill
Referred to: SCITECH other: Needed Geophysics articles     Showed him GeoRef, but recommended that he check with SciTech d
Directional                                                 wrong places
                         other: looking for Dave in all thematerial was left in Lori Lee's office.
General                  other: coral reef destruction     showed Addison, environmental science databases and Ocean datab
                         other:
Microforms, Referred to: Dave can't find the microfilm Send Dave down.
Microforms                                                 did those things
                         other: finding fiche, making printer work and getting more paper
General                                                    Can Education
                         other: wanted old Journal of Teacherget it from Storage
Microforms               other: wanted Dave back again Called Dave and he will go down there.
Microforms                                                  I use?
                         other: have microfiche - how do closed desk, took her downstairs and showed her how to use #8
Microforms                                                 went
                         other: needed help finding LAC fiche down, the cabinet was right next to where he was standing
Microforms               other: help with printing on #8 went down, adjusted button, printing worked
Microforms                                                 went
                         other: printing problem again with #8 down, reloaded paper - printout then came out sideways, I wen
Referred to: Chris Peters                                  I tried but #6
                         other: needed larger magnification lens on then got Chris (since he was going to help #8)
General                                                    wrote
                         other: special permissions for maps out special permissions
Directional                                                 to know what floor
                         other: had call number - neededdirected him to third floor for f call numbers
Referred to: Science Desk                                  referred her to Sci/Tech
                         other: looking for patent information
BHSS                                                       looked up keywords
                         other: looking for books on Hinduism and feminism in Addison
BHSS                                                       looked up likely books showed her Academic Search Complete
                         other: looking for a topic for English paper - decided on-MTV
General                                                    told her that it's
                         other: jobs for non-VT students in the summer? officially VT students only, unless she KNOWS someo
BHSS                                                       found call
                         other: looking for the Waste Land by Eliot number - sent her to third floor
General                                                    not able to do it here unless he has Guest privileges thru Computing
                         other: visitor wanted to use his wireless computer
General                                                     this, I found, was from home he couldn't connect - so I showed him O
                         other: can't read online book - need help
BHSS                     other: Places Rated almanac        looked it up in Addison and pointed him to our Reference collection
General                  other: looking for a certain booklooked on Addison, found it, directed her to the DS's, come back if yo
                         other: looking                      citation but no journal
SCITECH, Referred to: Science Desk for an article, hadsent to SciTech desk title or database
Directional              3310/Torgersen Classroom           looked up where his class was, he was late, sent him to Torg classroo
                         other: had name of a tech paper, and a few searches, no luck, sent him to Larry.
Referred to: Larry Thompson, Scitec                         tried conference
SCITECH                                                     Scheduling history of peanut crops and salmonella
                         other: looking for articles and books on the problem in SciTech so I'm doing my best. Called Dave als
SCITECH                                                     tried some searches in addison, asked him
                         other: looking for a text book, don't know name, maybe resource geology, if we might find the exact
SCITECH                                                     will notify?
                         other: ordered a book, Ed Lener left message on Pat Caldwell's phone, to make sure hold was placed
General                  other: where are the DS'           showed him, & he found it.
Rosetta Stone                                               Are tapes?
                         other: where can I listen to languageyou looking for Rosetta Stone? Yes. Software is on the computer
General                                                     4th floor
                         other: do you do binding on the No we don't do binding anywhere in the library. You might try the un
General                  other: what floor has the romance languages
Directional              Photocopy                          gave directions
BHSS                                                        this
                         other: need aerial maps of Radford would be a good workshop - I have no idea@ - gave them Ed bro
BHSS                     other: sanborn maps of Radford was able to find that
Directional              other: looking for Leslie O'Brien called her and arranged for them to meet
BHSS                                                        4th
                         Printing from library workstations floor, that side
BHSS                                                        Receommended talking to Metz class
                         other: tips for teaching searching about crime to Africana studiesas subject librarian. Quick demo sub
Directional                                                 over materials for students?
                         other: where is "reservation" desk forthere
General                  other: Summer jobs                 describe process, point to link
                         other:                             referred patron to Brodsky in Spec.
Referred to: Special Collectionsavailability of copies of Civil War map
General                                                     showed online a book
                         other: is there a method to request purchase ofform for our collection?
Directional              Photocopy                          gave directions to Photocopy area on 4th
Directional              207A/Newman Classroom              directed him to Room 207A for McKagen's class
General                                                     explained that
                         other: saving documents on Public computers? he could save to the Patron folder but that the docum
Directional                                                 told him I would relay message to Dave
                         other: looking for Dave - left an exam on Dave's desk, for which Dave was proctor
General                                                      and water
                         other: looking for books on foodlooked up food as a subject and water as a subject and got some hits
General                                                     our policy is not to the last time the person at outside had said she
                         other: wanted to put up a poster in the library - saiddisplay posters from groups the deskthe library
General                                                     there's no one there now - who to tell,
                         other: complaint that someone had been smoking in the ladies room what to do?
General                  other: looking for Reserve         pointed him to Circ/Reserve - but not until we looked up his class and
General                                                     showed him EZ
                         other: needed insturctions for Tax Form 1040the irs site and found instructions
Directional                                                   class as the previous in Reserve
                         other: looking for Reserve (samelooked up call numberquestion) database and sent her to Circ/Rese
Directional              207A/Newman Classroom              directed them to the classroom
General                  Photocopy                          gave information
BHSS                                                        found books on greece and travel
                         other: need books on greece and travel
BHSS                     other: need this article           found the requested article
Directional              Check-out a book                   circ desk
General                  other: Can't find this book.       Just checked in today, so may not have mad eit out of the circuylatio
BHSS                                                        Person wanted to know in Colombia
                         other: help to find articles on a revolutionary movement how to find articles on a revolutionary move
Directional              Photocopy                          Sent him to the 4th floor, new wing
General                                                     Checking addison, we discovered it was on reserve.
                         other: Person needed help locating an item in the library
General                                                       explained getting items to her
                         other: Person had a question on Idatabases, each questionfrom ILL, etc.
General                                                       checked Addison a book
                         other: Patron wanted to know if Ithe library owned and discovered we owned it and it was "available"
BHSS                                                        We went to library paper
                         other: Person wanted information on abortion for ahome page, databases, and general periodicals an
                                                            I showed her how to and also databases link on library a specific su
                         other: Person needed help on locating peer reviewed,get to the popular press, articles on home page,
Directional              Photocopy                          gave directions
Directional              Photocopy                          gave directions
Directional
General
Directional              other: Book on Advanced Calculus   Pulled up some possible options on Addison
BHSS                     other: Looking for music scores Couldn't find anything by the desired composer. Referred to Ana.
General                  other: Lost and Found              Circulation
Directional              other: Couldn't find a book        Please try the search request form
Directional              other: Looking for Edwin           No answer on phone. Gave them his business card.
General                                                     Yes
                         other: Can you please sign my study form.
                         other: help                        Referred
Referred to: 4th floor Science Desk finding engineering articles to 4th floor
General                                                     Christopher started with a patron looking for articles, where the patr
                         other: How to look up journal articles
General                                                     pencil eraser
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                     The patron on found
                         other: More information from articles foundhad line the articles online, but she did not know how t
Referred to: Circ        other: books from storage          I directed her to Circ.
General                                                     P
                         other: Signing up for library tours atron could not attend tour with her class, so I showed her how to f
Referred to: Circ        other: hold books                  Directed patron to circ desk to pick up hold books.
BHSS                     other: Need an article.            Helped him find the article that ge was looking for.
BHSS                                                        Found her a book and made a list and sent her with it.
                         other: I need a book on pop music and culture
General                  other: Looking for a DVD           Told her to pull up the record which would give her the course inform
General                                                     Gave taken last semster.
                         other: Wanted grade from library quizher Ann's contact information.
                                                            I think she was tying to of something, but I directed her to Curtis.
Referred to: Curtis Carr other: person wanted a person with basic unterstandingsell our computer system
                                                            I had a number of questions come in at once. I think I missed 3 or 4.
                         other: do you have tax forms no, but you can get them online or at public library
Referred to: public library
General                  other: where is my class           combiths class is in 207 .
                                                            tours on thu and
Referred to: c. meier other: when is a tour? can i get one just for me? fri as scheduled. contact contact c. meier if you nee
BHSS                     other: book on history of rock looked up in addison and gave her call #/directions
BHSS                                                        3rd floor & 90 days
                         other: journal location and circ period
BHSS                                                        walked him through
                         other: how to get something from remote storage request process
General                  other: book disposal               leave books don't want on shelf or table, take books to circ for check
SCITECH                                                     demonstrated search in several databases, looked at subject guide fo
                         other: article/book search for animal products and human nutrition
General                                                      was stolen
                         other: patron believes her pursereferred patron to lost and found. then called campus security to set
General                                                     addison, ejournal list, worldcat,
                         other: patron trying to find article in Journal of Industrial Textilesilliad
General                                                     submitted request w/ patron
                         other: patron needs assistance requesting book from storage at desk
General                                                      cost of search for
                         other: patron looking for ACCRA addisonliving index ref resource
General                                                     gave the is "available"
                         other: patron trying to locate a book that patron all the likely places like reshelving room, check in tha
General                                                      fourth floor
                         other: can you send faxes on theYep, if you pay us da money
General                  other: how do you spell sycophant  sycophant
General                                                     Actually was the the Two Heads
                         other: Looking for a book by Thomas Mann calledTransposed Heads
General                                                     The for this book
                         other: Can I get a special permission sticker was an old reserve sticker, ripped it off.
General                                                       my fax number and phone number for Photocopy
                         other: how do I fax something toGavedaughter
General                  other: Reserve material            looked up in Reserve database
BHSS                                                        Addison, search by you
                         other: How do I find out what microfim newspaperstitle have
Directional              other: Special Collections         gave directions
Directional              other: Where is ILL                Gave directions
BHSS                                                        tried some searches in Ebsco, and psychological effects
                         other: I'm looking for articles/resources on Child sex traffickingAcademic Complete, found some. she
Referred to: Ladd Brown                                     transferred to Ladd
                         other: some vendor wanted to send us some books
General                                                     gave her some
                         Supplies (pencil/pen/paper/tissue/stapler/etc.) paper-clips
General                  other: when are the library tours3 p.m. just wait in the lobby area by the front doors and the tour guid
General                                                     stapler
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                     where is the paper cutter
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                      is a notary?
                         other: do you know where thereVirginia Tech Credit Union in Squires
SCITECH                  other: wind map                    looked in addison and didn't find anything. Found a wind-speed-by-m
Microforms               other: machines not working called Heather and asked her to check it out
General                  other: start location of tour      in lobby
General                  other: locker rental for grads come in to circ desk
Directional              other: looking for a class         found the address on mapquest
BHSS                                                        the
                         other: need recent copy of journal journals stops at 2004. given instructions for ILL
Directional              Photocopy                          gave directions
BHSS                                                        The call
                         other: finding government document number on a gov doc in the catalog didn't correspond with w
General                                                      center
                         other: history of squires student lengthy
General                  other: can't find call # in stacks went to stacks and retrieved book
General                                                     4th floor cashier
                         other: where do these computers print to?
General                                                     va resident
                         other: can I check out books, I live in Salem --bring VA driver's license
General                                                     Gave him materials from articles on J.J,.Astor
                         other: patron retrieving results of searches for books and the hold shelf & explained how to locate bo
General                                                     addison search --book is in juvenile kf
                         other: can't find this book in KF says it is available
                         other:                             performed addison searches, gave map, checked an old soil conserv
General, Referred to: scitech patron needs assistance finding items from a book's bibliography --one wasworldcast and sent
BHSS                                                        Bluebook (Harvard)
                         other: phd student looking for correct wasy to cite law cases
General                                                     Pointed out quiz
                         other: student wanted to take library tour & library tour schedule
General                                                     Found the article Civil engineering
                         other: patron wanted to checkout cur per issue ofonline
General                  other: need to find item on reservedemonstrated reserve database search
Microforms               other: need password for log in went to microform are and logged patron in
General                  other: patron can't find NC call# went to 3rd floor stacks to get book.
Directional                                                 3rd
                         other: where is the HC call number area
General                                                     need
                         other: where are the textbooks kept? to do addison search by title
General                                                     sent to reshelving room on in right call # area
                         other: books says available but it's not on shelf--patron was 3rd floor, suggest patron try again in 24 h
General                  Printing from library workstations gave information
General                                                     accompanied patron to 3rd floor stacks & found book
                         other: can't ifnd my book but listed as available
General                                                     accompanied patron to 3rd floor, found 1, referred to reshelving roo
                         other: patron can't find books on 3rd floor --listed as available
General                  other: need to find book           search by title
General                                                      couldn't find it. the right book. She wanted
                         other: I looked for this book andActually she hadCould it be somewhere else?the 11th edition and we
General                                                     I Ds are?
                         other: Can you tell me where the showed them on the library map and told them to come back to me
General                  Check-out a book                   Pointed our circ.
General                                                     I showed her the VT website. How she about lectures and performan
                         other: We recently moved to Christiansburg and wanted to know morecould search for performance
General                                                     Showed him where
                         other: I need a book that is on the new book shelf that was and then helped him find the books sinc
BHSS                                                        I told her where to go on the library webpage. Took her through the
                         other: I need help accessing Proquest online
BHSS                                                        Took her by and the process of combining a search and
                         other: One of my Ed psych students came throughasked for help with article searching how to find
BHSS                                                        Found some
                         other: I need an English to Spanish Dictionaryfor her in the Addison system.
BHSS                                                        Addison I don't have a computer
                         other: need biography of Toni Morrison. shows a couple in juvenile section, plus we have various crit
Directional                                                 opposite wing, shelf
                         other: shelving rooms? There was a gap on teh across the atrium. If not there, you can use all-forms
General                                                     Not many. Elkhonon Goldberg?
                         other: books, videos here by Terry Gorski orWorldCat.org shows that Goldberg isn't widely held in VA
BHSS                                                        start in encyclopedia to find interesting aspect, but also terms and na
                         other: 1st yr student: how do I find books for paper on meditation
BHSS                                                        here's our
                         other: 1810 census returns in microfom handout on what we have in census. Typescript guide to u
Microforms                                                  Good question. are to talk to Obenhaus if
                         other: 1810 census returns in microfom -- where BestSouth Carolina returns nosing around still doesn
General                                                     sent her to Special Collections
                         other: looking for course catalogs from 1970s
General                                                     done?
                        other: when is the STORAGE runCirculation had told him at noon and he was trying to verify with us -
Directional             other: looking for SciTech Desk directed him to the 4th floor desk
Directional             other: looking for Lane            looked at schedule and decided he was probably at lunch
General                                                    told her the drop morning
                        other: wanted a tour and wanted it for tomorrow in tour times - we don't schedule tours for only one
                        other: copyright rules for distribution of journal article
General, Referred to: Gail McMillan                        I referred her to Gail Mac
Directional             other: looking for ILL             directed him to stairs and where to go from there
                        other: caller has                  it seems this is a talk to someone who knows in Addison
BHSS, Referred to: Special Collections book by H C Parsons - wnated torare book - I couldn't locate itabout him or verify in
Directional                                                 SAE papers - he shows this is on microfiche - so I directed him to Mic
                        other: need something from the Addison records had a call number
Directional             other: ILL?                        directed her to ILL
Directional             other: could not locate a book verified that it was not checked out, then went with him to the shelv
Directional                                                gave her
                        other: requested map of the third floor the Newman Library
BHSS                                                         book did a Reserve article was from
                        other: wanted to know if we hadArticle thatnot have information on the source and student did not k
SCITECH                                                    looked - PsycInfo - found a couple of likely articles
                        other: looking for article for "person fit"in a term used in industrial psychology
General                 other: architecture periodicals? Cowgill.
Directional             other: FAX?                        4th floor
General                 other: Can't find these books. We'll check the shelves.
General                 other: Do you have this book? Yes
General                 other: pay fines?                  Circultion desk or Photocopy/Cashier on 4th.
General                                                    Recall from My
                        other: How do I get a book that is checked out? Library Record page.
Microforms                                                 printing
                        other: microforms machine will not printproblem
Microforms              other: password for scanner        locked computer fixed by entering password
Rosetta Stone           other: is Spanish availlable?      Spanish version is on its way
General                 other: looking for a book          Found an alternate collection of short stories by the same author.
General                 Check-out a book                   checked out restricted video
Directional             Check-out a book                   circ desk
General                 other: looking for study room 2nd and 4th floor
General                                                    found
                        other: checking out a book on reserve call number pointed out the circ desk
General                 Photocopy                          4th floor
General                 Check-out a book                   requested it from storage
Directional             other: looking for dvds            next to the circ desk
General                 other: looking for a book          gave a map and explained the LC call number order
General                 other: tour                        Begins in 5 minutes
Directional             other: looking for a way upstairsstairs are to the left of the clock
General                 other: looking for tax forms       showed one at the irs website
BHSS                                                       Showed subject guides and suggested he use sociological abstracts to
                        other: looking for sociology articles
BHSS                                                       The patron expressed concerns about the possible discontinuation o
                        other: Maintain library databases subscription
BHSS                                                       Showed him the subject
                        other: I need a scholarly journal article on philosophy. pages. Showed him how to use Academic Se
Directional                                                Told
                        Printing from library workstations her where to go and to remember her computer's #.
Directional             other: Elevator?                   Showed him where to go.
Directional             other: Where is InterLibrary Loan  Showed on map
BHSS                                                        journal?
                        other: Do we have access to thisFor now, it is a Springer title, told her how to protest the cancellation
BHSS                                                        do have to take the tour as well?
                        other: Can I just take the quiz or It isIone big ball of happiness...so no.
General                                                    Told him about 1970s
                        other: Can I get a dissertation from VT from the ILL but wanted faster...gave info on UMI Dissertation
                        other: Wanted to talk to Bruce Sent him to Bruce...
Referred to: Bruce Pencek
                        other: Wanted phone number for Univ. Registar
Referred to: Univ. Registar                                Gave phone number
BHSS                                                       Gave him it.
                        other: Call number for Demographic Yearbook
Microforms              other: sign in scanner             signed it in
BHSS                                             There are some in Docs
              other: looking for Russian texts translated into English. somewhere. I will find them and get back to
Directional                                      had
              other: looking for bound periodical call number. directed them to the right area.
BHSS          other: finding a page from an indexfigured out the system
BHSS                                             found framework
              other: lookinf for articles on staff cycle several in ABI inform
General                                          talked about increased outlets, increasing the number of
              other: extensive interview on perceived improvements that could help Newman Library public work
General       other: lookinf for Lancaster House showe him the location on the Central Campus map
BHSS                                              the mass media
              other: african american males infound some articles in the film and television literature index
BHSS          other: Langston Hughes poem Showed the poetry indexes we have and also the general call numbe
Microforms    other: log in machine              logged it in
BHSS                                             found
              other: looking for book by Kierkegaard him several possibilities and sent him off to the stacks
General                                          go (docs)
              other: where do I find this call no ? down this exit stairwell, turn left and you'll run right into them
General                                           book Pat Caldwell and she called the publisher. Somehow it got lost
              other: Ed Lener had ordered thiscalled for a patron and he has been waiting 3 weeks. He called the p
General                                           call numbers, seemed unsure of how to find them
              other: patron came with about 8Went to the stacks found 7 books, we recalled one that was checked
General                                          Looked it up, dvd checked out today, due march 26
              other: looking for dvd, Citizen Kane
General                                          Dave is not here,
              other: i have an appt with Dave for proxy today he left for Germany today. Let's see if you can mak
General                                          we had campus from all were
              other: wanted 4 dvd titles, directions to all 4 dvd's andRadford available, gave directions, also inform
General       other: call numbers for canadian history and latin american history where can he get info on word pr
SCITECH       other: needed help finding a journal article
SCITECH                                          Confirmed we from on Addison.
              other: looking for magazine Geology (coming inhave itout of town) Confirmed location Newman and
General                                          Addison shows it's checked out for another month
              other: can't find this book in stacks
Directional   Photocopy                          coin-op over there, other choices at 4th floor copy ctr
General       other: storage turn-around timegave information
General                                          Flash _should_ be isntalled and working on public PCs. There have b
              other: Do any library PCs have Flash plug-in activated? My laptop won't connect to VT-WLAN nor VT-
General                                          su=Wedding costume
              other: sources on bridal clothes in different cultures -- Cross-cultural studies and su=marriage custo
Microforms    other: machine #3 needs "ink" I'll call around for someone to help, but meanwhile best to change m
BHSS                                             su=business have to -- handbooks KW=action research
              other: sources on designing business plans. I planningput teh design,of a business plan in the context
SCITECH                                          Addison shows we have it. I'll
              other: Where is Journal of geotechnical engineering. for 1985 write the call number for you
BHSS                                             searched
              other: needed information on coal camps addison, marked results and sent to her email, also sent he
SCITECH                                          didn't have it
              other: needed a textbook mechanics of the deformed bod ies
BHSS          other: needed help finding a science journal
Directional   other: sign out study hours        did it
BHSS                                             showed a paper
              other: looking for information on KKK forhim Sociological Abstracts and America: History & Life - dem
Directional                                      directed him to dvd shelves
              other: looking for dvds (in general)
Directional   other: library catalog?            explained how to find Addison on any library computer
General                                          I - could not in Addison shelf
              other: looking for a particular dvdlooked it up find on dvd and see that it is available. Sent her back to
Directional                                      library
              other: looking for a guide to the showed him where the handout is kept
General                                          VTIC interested years ago and there is nothing comparable on our c
              other: asking about VTIC - particularlydied severalin the small business research aspect
Directional   Check-out a book                   pointed to Circulation Desk
SCITECH       other: php book                    looked up in Addison and talked him through LC so he could find it
General       other: looking for class           sent him to 207
Microforms    other: needed printer paper        went and filled tray
General                                          sent to ILL
              other: how to get article from online resource we don't have
Directional   other: book check-out location sent to circ
BHSS          other: alumni directory            looked up call # and sent to ref shelves
BHSS                                             found
              other: april 16 & asian discrimination him one new article & sent him to look at Aptil 16th collection
Directional                                      sent
              other: where to "make a library card"to circ once I figured out that she wanted to check out a book
Directional   other: DVDs                        pointed him to them
General                                                      all
                         other: what floors for call numbers on 3. also showed her elevator & stairs.
BHSS                     other: Mrs Dalloway on CD           looked and we don't own. referred to public library but they don't h
General                                                      I explained the loans for journals time. The second call entailed dis
                         other: two telephone calls regarding interlibraryILL process the firstwe don't have.
General                                                      I told him to beginning with HJ would be
                         other: Patron wanted to know where a book look on the third floor about one floor above and to com
General                                                      I checked the machine and it was not for him.
                         other: Patron couldn't get the photo copy machine to print somethingturned on. We turned the mac
Directional              other: Where are the HJ books? Upstairs on the third floor, almost straight above
Directional              Check-out a book                    I directed the guy to the circulation desk
General                                                      We found or moonshining
                         other: Patron wanted books on moonshinesome by checking those words on Addison
General                                                      Justr article in the electronic version
                         other: Help a person to track down anfollowed the links through
General                  other: Reserved book pick-up/return Circulation desk
Directional              Check-out a book                    sent to circ desk
General                  other: scanners in the library told her about photocopy and the Torgersen desk opportunities
General                  Photocopy                           wanted to pring in color. Told him it was possible. to go to photocop
Rosetta Stone            other: can it be checked out like a book and can any one use it
SCITECH                  other: Information on forestry Databases/Addison
Directional                                                  4th
                         other: Looking for current periodicalfloor
Rosetta Stone                                                Provided password,
                         other: Needed password - No volume on machine seems USB ports in front of machine public 234 b
Directional              Photocopy                           gave directions
General                  other: reserve item                 Showed them how to search reserve
BHSS                     other: Monte Cristo                 Christopher looked on Addison to see if we owned a partly French ed
General                  other: Books on Sushi               Patron wanted books and articles on Sushi. We found a couple of bo
General                  other: Pottery and clay pots        Patron wanted books on how to make clay pots. We found that mos
General                  other: T books/Stoarge books She need a T book, I sent her to the 5th floor. She also needed book
BHSS                     other: Spanish Rosseta Stone I directed the Patron to speak with Ana to find out when the Spanish
General                                                      I showed a patron how to look up an article using citation informatio
                         other: how to look up articles using citations
General                  other: apply for job                Patron wanted to know how to apply for a job if he was not able to c
Directional              207A/Newman Classroom               gave directions
Directional              207A/Newman Classroom               gave directions
                         other:
Referred to: Special CollectionsCollegiate Times             Patron wanted a past edition of the Collegiate Times. I sent him to S
General                  other: Log onto the internet        I told the person to call 4-help and directed her to the campus phone
General                  other: "Winning Legally"            Could not find the book in Addison or the public library catalog.
General                                                        showed him how to use
                         other: How to look up materials Ion the legal drinking age Addison to find books and how to use the d
General                  other: return books                 Told patron where he could return books.
General                  other: DVD and Book                 Found the book "neuromancer" on Addison, but it is currently checke
Directional              207A/Newman Classroom               gve directions
General                                                      yes. look up it mean newman has it?
                         other: if a book jacket is in this bascket, doesin addison and find location
General                                                      That's a hypen period looking thing in it? what is does indeed conta
                         other: does that word group-think have a little sir, and, yes, the word group-thinkthat thing called
BHSS                                                         found many search "emotional leadershiop
                         other: can you help us find books on emotional intelligence and intelligence". this was plenty narrow
Directional              Photocopy                           wanted to fax something - sent him to copy center.
BHSS                     other: sales plan template          sent to business books and printed out online sample
BHSS                     other: how to draw book             looked up - most in A&A, searched Newman specifically but nothing
General                                                      Addison search
                         other: patron needs assistance looking for books by title
General                                                      Sent to bridge.
                         other: patron looking for version of Excel other than what is installed on our public cumputers
BHSS                                                         sent to map area with information about arrangement & referred to
                         other: patron looking for hisrtoric map of Mexico City, Mexico
BHSS                                                         social science citation index/web of knowledge & journal citation rep
                         other: faculty wants to check her article citation
General                                                      demonstrated
                         other: student needs peer reviewed articles two search to put limits on search or choose results w
Directional              Check-out a book                    gave directions
BHSS                   other: Search Peer-reviwed journalsDemonstrate how to use on-line databases & e-journals
General                                                   told them about what we do - Business,
                       other: class tour - instructor asked for an overview of Reference ServicesHumanities & Social Science
BHSS                                                      topic and needed articles
                       other: writing a paper on pol sci recommended Worldwide Political Science Abstracts - showed him B
BHSS                                                      Yep, to the detriment of culture worldwide
                       other: Was there a D&D sunday morning cartoon?
General                                                   Downstairs and probably.
                       other: Where are gov. doc? and can I check them out?
General                                                   Right
                       other: Where is the world almanac behind me.
                       other:
Referred to: Bruce Obenhaus had appt. with Bruce          Pointed at his office door.
Directional            Printing from library workstations gave directions
General                other: Looking for a class         gave directions
General                other: where is this book          third floor gave directions
BHSS                   other: What stocks should i buy Don't give stock tips, but try Valueline and Marketline for info
General                                                    to, like an online book, like from my computer, like?
                       other: Is there, like, a way to getClickie on the linkie.
BHSS                                                      If he is famous from down in Spec,
                       other: do you have my grandfather's transcriptsmaybe40 years ago not famous, check with the regi
Directional            Restrooms                          gave directions
SCITECH                other: do you have this textbookyes. but it's on 2 hr reserve
Directional            other: Where are gov. doc?         1sg floor
General                                                   walked student through request form
                       other: i need a book that someone has checked out. what can i do
General                                                   t
                       other: help finding book in stacksook student to stax
General                                                   found books in addison
                       other: can you help me find books on wedding planning
SCITECH                                                   Found call number and location. Told him about copy facilities.
                       other: looking for journal Protein Engineering
SCITECH                                                   Went Engineering, could not find it on shelf
                       other: same person looking for Proteinwith him to 5th floor and found the journal
General                                                    ID number
                       other: needed to find out her VTTold her I could not give her that over the phone. Turned out she is n
General                                                   referred to in classroom
                       other: question about reserving a classroomthethe library reservation form.
BHSS                                                      Took them to the Europa volume for South America. Also general ca
                       other: encyclopedia listing for ecuador
SCITECH                                                   Showed Psycinfo
                       other: academic journals/articles in psychiatry
BHSS                                                      Found
                       other: research on dance and dancers some articles in Physical Education Index and Psycinfo
BHSS                                                        used physical education index and Academic search complete to fin
                       other: olympic athletes and drugI and other scandles
BHSS                                                      Went to the up on screen. Not working from Get worked from the
                       other: getting full text from Sport and Societyejournals list and found the journal. ItVText link
BHSS                                                      on dance
                       other: doenload a factive article figured it out, since factiva was not taking me to the article level like
General                                                   told him where
                       Supplies (pencil/pen/paper/tissue/stapler/etc.) the pencil sharpener is.
BHSS                                                      sources retrieved by KW=slavery encyclopedias, SU=English language
                       other: background sources on colonial US slavery, dialects for discussion group on Toni Morrison's 'A
Microforms             other: printing from ultrafiche lots of trial and error
General                                                   Niether. They are the them?
                       other: can I just take the newspapers or do I pay ou forlibrary's copies and don't leave the building
General                                                   1st
                       other: where is new media center? floor of Torg, across the street.
General                                                   Show whether Society makes a differece
                       other: need peer-reviewed articles on Family & day careStudies Worldwide, see also Education Resear
BHSS                                                      Proquest Historical Newspapers may indicate dates that will
                       other: primary sources on US Resettlement Administration in New Deal, esp Arthurdale WV help nar
SCITECH                                                     in the home
                       other: new medical technologiesdepends on waht angle you want. Start in Academic Research Comp
BHSS                                                      Some US slavery, dialects for discussion group on Toni Morrison's 'A
                       other: background sources on colonial additional titles in Addison on African American language, will
BHSS                                                      Doesn't show up Maius, preferably in English
                       other: availabliy of Vincent of Beauvais' Sepculumhere, and WorldCat records are German. Addison r
Microforms                                                short pamphlet, for "Right on the Scaffold," but I don't least on oth
                       other: Addison record shows a LAC item number might share that fiche number with at see itonethe f
General                                                     told them center don't. I did explain that and ice cream
                       other: Does VT has its own dairyIprocessing no. Wewhere you can buy milk we have a lot of stuff here
Directional                                               Told
                       other: Where is the student union them how to get there from the front doors.
Directional                                               Current periodicals are on the 4th floor to the left when you get off o
                       other: Where can I find the journals
BHSS                                                      We Books
                       other: Do you have the Harry Potter do. Most of them are out but we have a few in. I showed here w
BHSS                                                      We of apparating from the Harry Potter books.
                       other: I am looking for a description figured out that apparating was in Harry Potter and the Half Bloo
Directional                                               The 3 and
                       other: Where can I find more study space 5 floors are quiet study floor if you are on your own. The 4
SCITECH                                                   She had
                       other: I need help finding these journals the call #s. We found them online and I told her that she cou
General                                                    The book is being held
                       other: There is a book on hold what does that mean for someone. In this instance, three different
General                                                    Yes.
                       other: Can I request a DVD with ILL I helped him get that done.
General                Photocopy                           Told her how much copies were and where to go in the library to get
Directional            other: Where are the Night Owl folksI pointed him in the right direction.
General                                                    I books.
                       other: Can you help us find these took them to the area and talked to them about LOC Call #s. They fe
BHSS                                                       It was Academic showed us this database for articles can you help m
                       other: I was in an Eng. 1106 class and the teacherSearch Complete. I showed him how to find it, we d
General                                                    I let the young
                       Supplies (pencil/pen/paper/tissue/stapler/etc.) man borrow a pen. He is going to bring it right back.
BHSS                                                       She
                       other: I am looking for this journal had the call number. We looked it up, it is online but not as far b
General                                                    No. You just come on can I and get it.
                       other: I am looking for a book but it is being reshelved downreserve it.
BHSS                                                       I gov. docs
                       other: Can you help me find sometook her down and helped her find what she was looking for.
BHSS                                                        human her how to
                       other: peer reviewed articles on showedtrafficking use Academic Search Complete and limit to peer
General                other: find videos                  Addison film/video menu option
BHSS                   other: need copy of Plato's RepublicAddison shows several: JC 71 .P35
Directional            Check-out a book                    circ desk is over there
General                                                    no
                       other: do you have a TI calculator I could borrow?
BHSS                                                       EIU and
                       other: background information on Iran Europa WorldPlus dBs
Directional            other: RJ1 call numbers?            4th floot
General                                                    missing
                       other: 60 pages of this book are Make an ILLiad request (show), using the notes field to state what pa
BHSS                   other: child labor in caribbean looked in EBSCO-used federated search and showed limiters - found
General                other: looking for binding          UPS store in town does it
Directional            Photocopy                           4th floor
Directional                                                gave them
                       other: phone number for Software Sales the phone number
Directional                                                looked & directions
                       other: looking for a book - needed call #it up - it wasn't under the exact title they had, so we checked
BHSS                                                       looked him (Braveheart)
                       other: looking for books on William Wallace up in Addison and found some likely books
Directional                                                went with him to STACKS and he was correct - it was not there. Look
                       other: looking for a book - not on shelf
Directional            other: Gail McMillan                gave directions to Gail's office
SCITECH                                                    showed him PsycInfo
                       other: looking for articles on depression and sports & assorted EBSCOHost databases - explained h
BHSS                                                       found any philosophy journal
                       other: looking for philosophy journals -a general call number in Currents to browse in
General                                                    gave out a black
                       Supplies (pencil/pen/paper/tissue/stapler/etc.) pen
BHSS                                                       went with him and found it
                       other: looking for book that seemd not to be on shelf
General                                                    found process
                       other: looking for books on the census a book (and he found more in the same call # area)
General                                                    found some call
                       other: looking for books on animals and therapy numbers to try
General                                                    wanted to use
                       Supplies (pencil/pen/paper/tissue/stapler/etc.)the stapler
General                                                    showed him how to refresh his ip address and if that didn't work to r
                       other: needed help attaching macintosh to the network
General                                                    went to shelf
                       other: needed help finding a book on theshelf and found it
BHSS                   other: what german language cds do we have
Directional            other: where's the comm lab gave directions
Microforms                                                 God save me from machine
                       other: couldn't find need film and then couldn't usethe ultramicrofiche and things shelved in odd plac
BHSS                                                       showed her education research complete and how to search for artic
                       other: needed educational articles on tqm and education
Directional            other: where do i check out a video pointed patron to circ
BHSS                                                       showed research and ethics
                       other: how do i find articles on stem cell patron how to use academic search complete (for 1106 pape
BHSS                                                       showed
                       other: how do find books on cannibalismpatron how to use catalog
                       other:                              referred to brenda
Referred to: brenda hendricks if i apply for a job here, can i be considered fro summer employment instead of spring employ
SCITECH                other: Search Journal Nature Addison search
BHSS                   other: History of Soviet Union Addison search
Directional            Restrooms                           Showed them to him.
General                other: How do I find a book?        Showed him how to use Addison and how to search for books as wel
BHSS                                                             I doc.
                          other: Can you help me find a govwent downstairs to help him find the gov docs and how to read the
General                                                          projector.
                          other: Where can I find an elmo We don't have them in the library yet, we hope to get some. I would
General                                                          Yes
                          other: Is Illiad still on the first floor it is.
Directional                                                      Carolyn
                          other: Needed an overhead projector said that the Comm Lab has one.
General                   other: What does n.d. mean in aNo date. citation
Directional               other: Do you have a book?             A few, do you want a particular one...found that one.
General                   other: Wiley journal access            registration required
BHSS                                                             Yeppers, it is right
                          other: Do you have the APA Publications Manual behind me...staring at my head...
Microforms                other: microfice machine               Barbara Yopp!
BHSS                      other: books on ozone depletionShowed her how to find some.
BHSS                      other: do you have Disney movies       Yeppers
General                                                          no but we
                          other: do we have think big by ben carson should! found some of his other books at MFRL
Directional               other: how do I print                  duh
                          other: what are & athletics             of answer found referred him to Casey Underwood, over the stadium
Referred to: facilities mgmt & art & archthe demensions no the scoreboard
General                   other: can you point me the DA's       pointed (ha ha)
Directional               other: where is 207A?                  down the hall, to the left, pointed
BHSS                                                             ebscohost
                          other: info on moonshine and appalachia and getvtext
Directional                                                      Ok, I'll watch for him.
                          other: prof said if you see a student looking for a tour, pls send him to 3310 on the bridge
BHSS                                                             went to the film
                          other: I need info on 1950s science fiction & science fiction/fantasy database, also ebscohost. did som
General                                                          don't have, we generally don't
                          other: looking for a textbook, Marketing Strategies, 4th edition buy many textbooks as they go out of
SCITECH                                                          looked waiting for On Ordered book
                          other: have waited on him before, he is in my library record, book arrived today. Already a rush/hold
General                   other: Looking for QA402.3 G695 2008   in processing. Called Althea to put hold on it for patron. Received 3/
BHSS                                                             gave databases, sign in as off
                          other: i'm looking for info on parenting & child development campus, called Heather, put her on the
SCITECH                   other: need help with a journ found jchem ed and found the papers she needed - problem with th
General                   Photocopy                              question about paying for copies, told her her options
General                   Photocopy                              transparencies are 75 cents/page
Referred to: circ                                                  permitted circ
                          other: what proxy borrowers areBest to talk to check out books for one of my dept faculty
General                                                          talked through to livestock as emitters of greenhouse gases. Showed
                          other: getting started on paper on an environmental controversy
BHSS                                                             showed poli sci abs, where could I of Higher there's academic litera
                          other: refresh my memory on worldwideWPSA, suggested Chroniclediscover if Ed, Ed Rsch Compl and
General                   Photocopy                              fax info from flipchart
General                                                          only
                          other: alumni access to databases on campus, using hardwired machines, not wireless
BHSS                                                             We have score, not
                          other: looking for recording of Dvorak's Dumky Trio disk, not in out Classical Music recording databas
General                   other: doyou have this journal? Yes, On 4th floor.
BHSS                                                             in
                          other: another Dumky trio request compilation disk: Cd 413
General                   other: do you have this textbookyes but checked out
General                   other: do you have this book? Yes bit checked out. Availabel at Radford though.
General                   other: have this book?                 yes, but checked out.
BHSS                                                              about a PSCI honors thesis on human trafficking
                          other: sources to start thinkging CIAO, GEObase
Directional                                                      Shouldn't be.
                          other: why is the door to illiad closed?
Directional
General
BHSS                      other: looking for Wiley CPA Review    checked out - showed her how to request
General                                                          interpreted
                          other: how to read Reader's guide citations citation for him
Directional                                                      third
                          other: where are the PS call numbers floor - gave her a map & showed her the location
                                                                 sent
Referred to: Circulation other: looking for book being held her to Circ
SCITECH                                                          found Biology
                          other: looking for Journal of Molecular call number and sent her to 4th floor
BHSS                                                             looked them a for her, for those we Education)
                          other: do we have ... a number of citations onuplist (mainly to do with do not own, I told her to order
BHSS                                                        searched "every which" way
                         other: wanted to find English translation of a JSTOR article and came up empty. I referred her to Pa
SCITECH                                                     I told reference book
                         other: wanted to check out a Sci/Techhim he would have to ask the Science Reference people and th
General                  other: doyouhave this book? Yes, 2 copies, both checked out.
General                                                     no, but
                         other: do you have this journal online? in print.
BHSS                                                        found culture
                         other: researching german v. americanbooks on german v. american culture and some articles in ebs
SCITECH                  other: what does inprocessing mean?in processing books are not yet available for checkout-being cataloge
Directional              Check-out a book                   circ desk
                         other: does library bind thesis inReferred to:themMcMillane format?
Referred to: Gail McMillan                                   addition to Gail being in
BHSS                                                        found some books in
                         other: looking for books on korean masculinity issues addison
BHSS                     other: cannot find this article Conference paper so can try Addison to see if we have the published
Directional              other: comm lab                    1st floor
General                  other: who was carol m newman?     former head of the english dept.
General                  other: do you have this article? Only have 1994 issues and you need 2000, use ILLiad instead.
General                  other: when does circ shut down?                                 11:45
BHSS                                                        No, for use NYT
                         other: index to the washington post can1930s? to identify dates or general tiem frames and then pl
Directional                                                 I verified she was an appointment with her)
                         other: Someone looking for Margaret Merrill (had at the Science Ref Desk and sent him up there
General                                                     He copies wrong call number. We got the
                         other: Patron was looking for paperhad theof the Harvard Business Review right number from Addis
General                                                     Asfter numerous attemps, we determined the wording as listed had
                         other: Patron had problem logging in to Rosetta Stone
General                                                     I told him about the Cashier's Office area on
                         other: Person wanted to know where other photo copy machines are locatedthe fourth floor
General                                                     Got some call numbers from
                         other: Person wanted to locate a copy of Plato's The RepublicAddison
                         o
Referred to: Circ/Reservether: looking for Reserve material showed him how to look up call number for his course readings
General                                                     directed to circulation
                         other: Reset password for My Library
General                                                     click
                         other: How to use Netlibrary Book and download to your computer
General                                                     Eh? After I looked at
                         other: What does a book listed as specific use mean. his sheet, it was SPEC. Directed them to Specia
BHSS                                                        We section?
                         other: Looking for academic journalsnarrowed it down a bit and found a few sources for this person.
General                                                     Not yet available, should be on New Books shelf on Friday
                         other: Looking for "recently cataloged" item
SCITECH                                                       Chemical Engineering
                         other: Looking for 2009 issues oflooks like we only have online access, showed ejournals link
General                                                     Showed
                         other: How to get items from storage request button function
Directional              other: Comm lab                    1st floor, glass door.
General                  other: looking for Bruce O.        Since Bruce was not in, I gave the patron his card.
Directional              other: A computer to use.          I told the patron there are public computers on every floor and they
General                  other: articles on the Beatles He already had source information, so I showed him how to use VTex
Referred to: Circ        other: Where to find a video. Patron had video number, directed her to the circ desk.
General                  other: Comm lab phone numberA patron wanted the comm lab phone number. I could not find one.
General                                                      on line
                         other: location of an article - notPatron had the call number, I just directed her to it's location.
Directional              Photocopy                          gave directions
                         other:
Referred to: Special CollectionsYellow Sulfer Springs       Since this was a local topic and he wanted historical information, I di
General                  other: Call number                 Looked up book title and gave patron call number and location.
Referred to: circ        other: video number                Patron wanted to know if we owned a video and where to get it. Loo
BHSS                                                         Pembroke's Men/Shakespear
                         other: Information about Earl of Found one book, but it was checked out. Then I showed the patron h
SCITECH                  other: books on autism             Cindy was helping a friend and wanted to know who to work with on
BHSS                                                        book is located in ready ref. Found it for the patron and told him to
                         other: Community sourcebook of zip code demographics.
General                                                     gave supplies needed
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                  other: Do you hold books.          No I am sorry we don't
General                                                     You
                         other: I need a book how do I find it. will want to write down the call number listed on the website an
BHSS                                                        Showed
                         other: I need some help finding articles her how to do a combined search in Ebsco. We also looked a
General                                                     4th
                         other: Where can I pick up software.floor to Torg is where you can pick up softare.
                         other:                             Referred to: Beth Lancaster
Referred to: Beth Lancaster off campus sign in not recognizing computers that have been recognized in past
General                                                     used journals and tell me where and gave map of
                         other: can you help me look up these addison to get call numbersthey'll be located library to show wh
SCITECH                                                     we that we're supposed for that year. showed patron how it
                         other: i'm trying to find this ejournaldidnn't have coverageto get but it won't let medownloadto use a
General                  other: genealogical census reels?  Microforms
BHSS                                                        Referred
                         other: primary materials in hip hop music to Ana.
BHSS                                                        Use addison to screen by date and language, use fiction as search wo
                         other: recent fiction in russian language
General                                                      from the 5th stacks,
                         other: how do I check out books retrieve from floor take to circ
General                                                     most in Cowgill, searched
                         other: do we have art & architecture books in Newman aDDISON AND LIMITED SEARCH TO NEWM
General                  other: how do I find this          addison search for article reprinted in a book
General                  other: hw do I find books?         demonstrated addison search
General                                                     I gave
                         other: I need the number for Bruce O. her the phone number from our list.
General                                                     I completed that task
                         other: Can you check these out for me special request and put the slip in the box.
BHSS                                                          looked it up in recently catalogued
                         other: I am looking for this book Ithat says it was Addison and found that it is already on the shelves. H
General                                                     Let the person
                         Supplies (pencil/pen/paper/tissue/stapler/etc.) borrow a clip for her papers.
General                                                     No. You can come here and use materials but from home we don't h
                         other: I am alumni can I access journals online
BHSS                                                        We found a few things and
                         other: I need to find a book about creativity and innovation I pointed her in the right direction to find
Directional                                                 Found map on net.
                         other: Where is the office of international affairs?
General                  other: Need APA Pub Manual Ready Ref was gone but Ref Room was there.
General                  Photocopy                          color photocopies
Referred to: Carolyn     other: find two books              was four deep at the desk so sent him to Carolyn to figure out why b
Directional              other: looking for "new book" try on the shelves and then on the actual shelf...maybe the reshelvin
BHSS                                                        Was an educational one, so sent them to education resource comple
                         other: How to search a journal for a topic
General                                                      bugle
                         other: wanted pictures from the Sent him to the electronic version
General                                                     Didn't want to give it to lost/found
                         other: wanted to find a person to give her a credit card he found since it was a credit card and she
BHSS                                                        it's on reserve. You
                         other: want to check out requiem por un campesino can check it out for 2 hours, Library Use Only fro
General                                                     tried ezproxy
                         other: calling from NOVA trouble withDave, no answer. Told him call 4HELP.
General                                                     No we don't have
                         Supplies (pencil/pen/paper/tissue/stapler/etc.) calculators.
General                  other: library tours here?         Pointed to tour guide....who was waiting ....
General                                                     Paul Farmer
                         other: Who is the person coming in to talk about their life and tickets are going to be available on Mo
Microforms               other: printing not working        Changed contrast settings
Referred to: Dean's suite                                   Asked what was
                         other: wanted to know about the computer labs the question and they wanted an opinion from the l
General                                                      from the
                         other: Do we have the microfilmYeppers Roanoke Times
BHSS                     other: looking for article in ERIC Walked the person through VText
BHSS                                                        Books and population growth and the impact
                         other: lookiing for books and articles about showed environmental databases. on the environment
General                  other: how many books can I have out at a time                       50
Directional              other: looking for art book        Go to Cowgill
General                                                     Wanted tape, got
                         Supplies (pencil/pen/paper/tissue/stapler/etc.) tape
Directional              other: can't find a book           Went up and found it.
Directional              other: Where are the DS books Showed on map
General                  other: where is lead poisoning infoShowed her Health Source--Consumer.
BHSS                                                        Showed Literature Resource Center and Addison
                         other: Literary criticism on Lord of the Flies
BHSS                                                        Nope
                         other: Do we have any DVds on T.S. Elliot
General                                                     Sent Reserve Material
                         other: Do I go to the SciTech Desk for back to Circ
General                  other: looking for a book,         didn't have it, told him about ILL
General                                                     needed to use proxy server
                         other: can't get into Netlibary book
General                  other: weather atlas               showed Addison
                                                            Referred to drop
Referred to: Circulation other: I am being billed for a DVD I put in theCirc. box.
General                                                    Yes, but
                         other: Do you have this specific book? only teh 1997 edition, it is available per Addison.
General                  other: can't find this journal    We have it in print only - 5th floor.
General                                                    Nope, sorry.
                         other: do you have this book in print on addition to online?
BHSS                                                       RS Means series of estimating costs - all located at Art/Arch Library.
                         other: cost data for building materials
BHSS                     other: books on ancient rome any particular aspect? Apparently not. Try browsing in DG77 and DG
General                                                    Have
                         other: need a copy of a dissertation one copy on the shelf and one copy in Spec.
General                                                    No, but could buy it (possibly). Referred to Lane for a Gen Ref purch
                         other: do you have a more recent version of this book?
General                                                    Apparently not although there is a PDF link on E-Reserve, it oes nto w
                         other: Reserve material - is thi sonline?
Directional              other: 4th floor?                 ride or walk? if ride, take the elevator.
General                  other: special collections open? Nope - open tomorrow morning.
General                                                      took
                         other: Can you help me find this Ibook?her to the shelves and helped her find the first one. She found
General                                                    Showed
                         other: Can you direct me to gov docs. her on the map where the gov docs were and told her if she
General                                                    We looked and
                         other: Can you help me find a book in Addison couldn't find it. I also showed him how to use Addiso
BHSS                                                       Are
                         other: I can't use a journal online you signed in. We got her signed in and she could access everyth
General                                                    Took her throug the process screen by screen.
                         other: How do you search an online journal
General                  Hours library open                Open to midnight
BHSS                                                        Thomas Jefferson
                         other: I am looking for books by Showed her what we had. She needed a specific book from Special C
BHSS                     other: African American music addison search... http://addison.vt.edu/search~S1/dAfrican+Americ
Directional              other: looking for Docs           down on first floor - gave directions
                                                            - someone had called
Referred to: Circulation other: looking for her cell phonesent her to Circulation & notified her it was here
BHSS                                                       [walk thru PsychInfo on the topic]
                         other: need articles on psychological effects of racial discrimination
BHSS                                                       We can check citation [patron didn't have it with
                         other: Gov doc title for this SuDoc number doesn't match title in citation I have him]. SuDocs numb
BHSS                                                       Addison su=leadership shows lots of books, a dozen related subjects
                         other: need book on leadership to write review of
General                  other: where do I get ID photo? student services building on Washington Ave
Directional              other: juvenile section           3d floor by elevators
BHSS                                                       looked philladelphia the movie
                         other: looking for law review articles onsome up in lexisnexis academic
BHSS                                                       looked stranger by camus
                         other: looking for law review articles onup a couple on lexisnexis academic
BHSS                                                       found some in addison
                         other: looking for books on economic policies in european union
Directional              other: looking for ps             3rd floor gave a map
BHSS                                                       found slovenia
                         other: looking for books on croatia andsome in addison
General                                                    start in mining
                         other: articles on mountaintop removal Academic Search Complete, show how to change to (eg)Ebsc
Directional              other: looking for exhibits       only ones I know would be in Special Collections - gave directions
Directional                                                gave
                         other: wanted to get to the Bridge directions
General                                                    looked was still it was due yesterday we went ahead
                         other: wanted to know if a certain bookit up and checked out or had it -been returned? and put a hol
Directional                                                third floor
                         other: where are different call numbers - H,J and P
Directional              Restrooms                         pointed
Directional              other: CommLab?                   gave directions
Directional              other: Torgersen Bridge?          gave directions
                         other: tour of library (request from a distance ed library science student) to make an appointment
Referred to: Carolyn or Jennifer                           referred her to either Carolyn or Jennifer
General                  Hours library open                regular hours (he thought it was a holiday)
BHSS                                                       recommended several different databases - Sociological Abstracts, P
                         other: paper on impact of hair color on personality
General                                                    looked for it by author - did not find
                         other: check Addison for book title?
General                                                    found person he wanted and read the address
                         other: look up address for unpronouceable Lithuaian professor
Directional              Check-out a book                  pointed to Circ Desk
Directional                                                no - Circ
                         other: did anyone turn in a cell phone is the official Lost & Found (but she had already been there)
Directional              Photocopy                         directed him to 4th floor
Directional              other: CommLab?                   gave directions
Microforms                                                  fiche
                         other: looking for SAE papers onlooked up call number and took him downstairs
Directional                                                 magazine
                         other: looking for the Silhouette directed him to the rack
Directional                                                told him to - asked who he would seemed to be the people who plac
                         other: same guy about Silhouette magazine ask Brenda Pratt - Circ see to get the magazine rack move
Directional                                                sent him to Photocopy to
                         other: wanted to print out a dissertation on special paper talk to them
Microforms               other: password for scanner       delivered it
                         other: asked about checking out determined that he needed to be at Circ/Reserve
Referred to: Circ / Reserve                                 a book on 2 hour loan
General                  other: stapler?                   on the desk.
General                  other: white out?                 I have a bottle you can use.
General                                                    Have
                         other: can't get to a netlibrary book to login first if off campus.
BHSS                                                       No, but ther eis a copy on the Governor's web site: http://www.gove
                         other: Does the library have a copy of the Massengill Report, the commission that investogated 4-16?
Directional              other: comm lab                   1st floor
Directional              other: comm lab                   2nd floor
BHSS                                                       Use
                         other: finding books on abusive men abusive men as a subject
General                  other: books on 1968 olympics Have a few books. Search Addison.
BHSS                                                       used catalog to find books
                         other: can you help me find books about shakespeare troupes
General                                                    we don't have it
                         other: I'm looking for the book Just Annoying but can't find it. it's by Andy Griffiths
                         other:                              went desktop but of perons couldn't get into the table and etc.
Referred to: Donald Anderson I had more worked saved ion theto the pc,but the course inext to me jiggledany temp files, the c
General                                                    showed
                         other: accessing netlibrary off campus her off-campus sign in
Directional                                                I construction meeting
                         other: I am looking for the library directed him to the 6th floor boardroom and I think I was right. No
General                  Check-out a book                  Pointed him in the right direction.
BHSS                                                       Helped her find some
                         other: Can you help me find some articles on Ebsco articles as well as took her through the searchi
Referred to: 4-help                                        Called
                         other: Needed to reset her password 4-help and helped her walk through changing her password
Referred to: Photocopy other: wanted to print in color recommended that he go up and work with the photocopy people so
General                                                    Click the button! Click the BUTTON! CLICK IT!
                         other: How do I get the full text of the article
Referred to: CIRC                                           that was on reserve
                         other: Needed FE exam materialThe Circ people sent him to me, I found it and walked him back to cir
Directional                                                Nope, Squires or
                         other: are there any pop machines in the library the bookstore.
Directional                                                sent
                         Printing from library workstations to fourth floor
Directional              other: looking for a book         no joy in Mudville, showed him search form
General                                                     journals
                         other: looking for databases andshowed subject guide and searching journals in addison
General                  other: can we post things         No until Don is gone...we can have one at the ref desk.
General                  other: where to find census datawent to subject guides, stats, census bureau
Directional              other: book of chem symbols sent to scitech ref
BHSS                     other: copy of Othello            looked up and sent to 3rd fl
BHSS                                                       looked
                         other: wanted fellowship of the ring it up and requested it (currently overdue)
Referred to: 4-help                                        tested times out
                         other: off campus access not working - and works fine here. referred her to IT helpdesk for proxy serv
General                  other: fax machine                in copy center
Directional              other: Int'l party location       near front door
Directional              Photocopy                         4th fl
BHSS                                                       looked up
                         other: sign language books & foreign lang call #s for sign language and gave directions to foreign lang
Directional              Check-out a book                  circ
General                  other: lost & found               circ
Directional              other: spec col                   1st fl
Directional              other: fax machine                4th fl copy center
                         other: couldn't find a QD call number in stack
Referred to: Sci Tech desk                                 searched Addison to make sure it was available, referred him to four
General                                                    yes much per page?
                         other: do you have fax service? Howat the cashier/photocopy desk 4th floor, 1.00 per page
General                                                      there?
                         other: what is that going on overInternational student reception, go over and help yourself.
General                                                    yes, in Can I receive a fax there?
                         other: do you have a fax in the library? the cashier/photocopy area, 4th floor, I'll transfer you.
Microforms                                                   number
                         other: need help finding the filmcome back in 5 min, Dave Beagle comes on duty (shame on me, but I
BHSS                     other: travel books on Peru        Nothing really in this collection, better off online of going to a bookst
BHSS                                                        Use that are filter Portugese
                         other: books about churches in brazillanguage not inin Addison
General                  other: can't find these books Not checked out - in fact never checkeed out - but based on subject m
General                  207A/Newman Classroom              directed him
General                                                     lent him stapler
                         Supplies (pencil/pen/paper/tissue/stapler/etc.)
BHSS                                                        It's just down this
                         other: Don't know how to find this call number wing. I'll show you the tricks.
Directional                                                 desk?
                         other: how to get to sci-tech ref 4th floor, to left of the elevator
BHSS                                                          a numbered film, not cabinet in obscure corner of microforms area
                         other: microform blue sheet listsNumbered films are in a regular call number. Where is it?
General                                                     desk
                         other: phone number for Tower 231-5532
BHSS                                                        Rosetta
                         other: Rosetta vs Pimsleur for French is in-library only, on limited number of machines, here are th
BHSS                                                         guide
                         other: Consumer Reports buyinghave been on reserve, now available in several of our databases (Add
BHSS                                                        Demo Ebsco and tactics in Iraq, Afghanistan
                         other: Articles on counterinsurgency strategyMilitary & Government Collection, suggest also Mil Sci s
SCITECH                                                     Addison shows
                         other: ILL kicked back request for book chapter we have the book. (Describe interpretation of PubM
SCITECH                                                     (Demo: bibliography
                         other: can,t find copies of articles in this Off-campus sign-in, Addison journal-title search, interpreting
General                  other: Do we have comfy chairs Some, look for leather.
                                                            She was a have Science interview
Referred to: Caryl Gray other: Do we have a place for a student to Food a phone student so asked Caryl if she could user her o
BHSS                     other: Civil War Service Records Gave them handout.
General                  other: Genealogical stuff          gave handbout
Microforms                                                  Had to
                         other: finding aid for Civil War Records get Bruce to get copy from Barbara's office
BHSS                                                        Lexis/Nexis
                         other: where to find stupid housing laws? Academic would have the state codes.
Microforms                                                  went
                         other: problem with focus on machinedown, adjusted machine & showed her how to print
BHSS                     other: looking for Code of Virginiafound call number & pointed him to the Reference collection - also m
BHSS                     other: criticism on Shakespeare found a good browseable area on thrid floor
Referred to: Circulation other: book on "hold" for class sounds like Reserve to me - I sent her to Circ/Reserve
Directional                                                 transferred him to the SciTech Desk (he had previously gotten phone
                         other: is Larry Thompson here today?
BHSS                                                        told him our
                         other: asking about putting up fliers in Librarypolicy is not to display fliers, but since his question was
BHSS                                                        looked in Addison, found some likely books & showed her Sociologic
                         other: info on capital punishment - for paper
General                                                     We didn't have the
                         other: We need help finding a record on microfilm. record she needed. She was looking at the state o
General                                                     Took him through the getvtext process. He needed to request it thro
                         other: Can you help me get access to an article
BHSS                                                        We infantry.
                         other: I need a book on the 42nd VAfound the book. Got it for her.
General                  Photocopy                          4th floor
BHSS                                                        With a a license
                         other: How can a VA resident check outVAbook. you can set up a check out card. Refered them to C
General                                                     I had already helped
                         other: Could you tell me where my daughter went. them so I knew where she had gone. Pointed ou
General                                                     Figured Alumni it was
                         other: Can you tell me how to get to the out thatHall? over at the GLC and I showed him on the cam
General                                                      4/16 database.
                         other: Can you help me with theIt is having some linking and interface issues. I am e-mailing Bruce O
Directional                                                 Up on the student lounge is?
                         other: Can you tell me where the graduate 4th floor.
General                  other: Can i have a tissue         Showed them the box.
General                                                     Let them borrow
                         Supplies (pencil/pen/paper/tissue/stapler/etc.) some tape.
BHSS                                                        Bruce P.
                         other: I need help finding this microform actually took her down and helped her I was on a liveref. He
General                                                     Undergrads can have up to 50 books out at a time.
                         other: How many books can I check out
General                                                      class?
                         other: equipment I can use for a Innovation Space in Torgersen
BHSS                                                        search
                         other: books on poverty in appalachia addison
General                                                     Still on of floor.
                         other: looking for a book that has status6th recently cataloged
Directional                                                  call num bers floor
                         other: Where are books with RC On the fourth found?
Directional                                                 I where sheet to the ML call
                         other: Someone wanted to know directed him music is foundnumber area on the third floor
General                                                      we           a and and if it was
                         other: Person wanted to know ifWe owned it vidoit is available available
General                                                  found books
                    other: needed to know if we hadI certainthem in Addison and gave him the call numbers and availabil
Rosetta Stone                                          recommended the Pimsleur program - also told him to write in a sug
                    other: asking about Rosetta Stone - Japanese language program
General                                                gave him information - do the About the Library's page and from m
                    other: alumni interested in current library the answers fromwe have wi-fi? books holdings? journal ho
General                                                the information needed was in response to a complaint from someo
                    other: needed information about the April 16 Archive (the database)
BHSS                                                   looked in Addison for
                    other: writing a paper on Malcolm X - needed books the subject and found some titles of interest
Referred to: Circ   other: someone looking for Angela  transferred them to Circ
Directional         Check-out a book                   Pointed at circ
General             other: webmail messed up           logged them in and checked..not messed up
Directional         207A/Newman Classroom              pointed
Directional         207A/Newman Classroom              pointed
General             other: wanted to use Spec item Gave directions and overview of policies
General                                                used phone...needed vol.
                    other: needed to call prof. to see what volume he wanted 29.
General             other: looking for held material not there, called Heather and she brought it down.
General                                                called volume
                    other: needed to call prof. to see what again. he wanted
BHSS                other: hispanic population in VADemographics Cooper Center site at UVA
Directional         other: looking for book            gave directions
Microforms          other: scanning problem            Barbara is going down there.
General                                                wanted blank paper, pulled it out of recycle bin
                    Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                Will
                    other: leaving something for Jenifer put in office
General                                                It means mean
                    other: what does this message in addison that we ordered a copy of the book today and who knows w
Microforms          other: microforms problem          I called Barbara and she is taking care of it.
General             other: docs location               I directed the patron to the fist floor docs shelves.
General             other: Geographic map of B'burgI tried to find Ed or Bruce to help the patron, I could not locate either
BHSS                other: movies for class            showed patron how to look up using title and format.
General                                                I show
                    other: How to look up Runners Times the patron how to do a title search on Addison.
General                                                Showed she
                    other: single destination vacation vs Cruise how to look up articles on EBcohost
Directional         other: special collection          told her how to find special collection
Directional                                            I
                    other: how to find D call numberspointed her in the right direction.
General             other: writing center              I pointed it out to her and told her she would have to read the sign to
BHSS                                                   Gave the patron Heather's phone number, but also "showed" her ho
                    other: Current articles on distance education
General                                                gave supplies needed
                    Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                I could not located that for him, so I gave him Ellen's contact informa
                    other: Wanted a Hoover database for Business
General                                                I was not sure so refered
                    other: Do you have any GA student positions available? him to Brenda H.
General                                                find the and I in H
                    other: Can you tell me where to 3rd floorbooks showed her where to go on the map.
BHSS                                                   Yes I Qualitative her where Education
                    other: Can you help me find books oncan. ShowedResearch in they were and recommended some goo
General                                                  recommended
                    other: Where can I find print tax Iinstructions. the public library. I know we don't have them in prin
BHSS                other: books on hiking in virginiasearch addison
Directional         other: E books?                    Around the corner.
General             other: books by Tom Kelly                                              2
General                                                No, gave patron directions to bookstore & Squires
                    other: does library for vending machines for public?
Directional                                            directed to
                    other: patron looking for item on new book shelf
General                                                went to
                    other: patron needs assistance in stacks 2nd floor stacks
General                                                demonstrated search b/w journal title in ejournal search box
                    other: how do I find these two articles
General             Photocopy                          gave information
General                                                went to stacks
                    other: patron needs assistance in stacks--3rd floor
General                                                none avail
                    other: patron looking for list of all books on tape
General                                                went to stacks
                    other: patron needs assistance in stacks -2nd floor
General       other: I am looking for Ed BrooksTook him to where Ed's office was.
Directional                                    Showed her Chapel is located
              other: Can you tell me where War Memorial where it was on their campus map. They were touring ca
General       other: Can I print from my laptopSorry you can't. You can only print to the 4th floor from our desktops
General                                        directed
              other: Person having problem with email to 4-help
BHSS                                           Use Index from CSA
              other: Help with using Philosopher's VT text button to find links to articles
General                                        Directed
              other: Wanted to look at the NW archive to Special Collections
General                                        I up his that ride tickets
              other: Student stopped by to pickbelievehomeis next door at the bookstore
General                                        Cowgill Hall, pointed location on campus map. Provided directions
              other: Looking for Art/Arch Library
Directional                                     semester, just map, showed lib home page and
              other: New student starting nextProvided librarywanted general info on library online tour, showe
General       other: do you have a scanner? I called up to tower desk to see if it had been fixed...yes, so gave her
Microforms                                     Called Barbara Yopp to come help him.
              other: looking for E169.1 .L536 LAC 20918
BHSS                                           tried thesaurus, talking w/ Bruce O,
              other: I'm looking for another word for 'evolution of terminologies' he called back and figured out ho
General                                        gave him
              other: do you have some campus maps a few, gave directions to Burruss
General                                        explained process
              Printing from library workstations
General                                        asked
              other: looking for call numbers ML's if they all showed available, Yes. Gave her a map and showed
General                                        On the call # TA
              other: Where can I find a book with the 5th floor. Showed her where to go on the map.
General                                        Went with
              other: couldn't find call number TK on shelf her. Not on shelf. Not in sorting room. Placed a search f
General                                        3rd floor
              other: What floor is Human Relations journal on? H1 H8
General                                        You need to ask at circulation
              other: how can i get researcher status
                            8. Time taken
                              to answer
 7. Specify sources used      question:                     9. Comments
                           5-10 min
Personal Knowledge, other: library and campus handouts
                           5-10 min
Personal Knowledge, other: search request form
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5 other: request a search form
Personal Knowledge, Addison,min
                           10-15 min      need books and
Personal Knowledge, Addison, other: theater subject guidearticles on theater and lighting
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Addison                    0-5 min
                           10-15 min
Addison, other: world book online trial world book had more of what she needed - EB didn't have much
university web site        10-15 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison, other: WorldCat 15 min+
                           10-15 min
Addison, other: Early English books, 1641-1700 : a cumulative index to units 1- 60 of the microfilm collection.
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
                           5-10
Personal Knowledge, Addison min           Students are also having problems with Blackboard, but Prof wants us to be availab
                           5-10 min
other: patron ended up teaching me
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison                    0-5 min
Personal Knowledge         5-10 min
Addison                    0-5 min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge        0-5 min
                          5-10
Personal Knowledge, Addison min
                          5-10
Personal Knowledge, Addison min
                          0-5
Personal Knowledge, Addison min
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   5-10 min      also asked about 4/16 archive
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   5-10 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        5-10 min
Addison                   0-5 min
                          0-5 min
Personal Knowledge, other: VT site
Addison                   0-5 min
                          0
Addison, other: patron info -5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Addison                   5-10 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          0-5
Personal Knowledge, Addison min
Addison                   0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
                          0-5 min
Addison                   0-5 min
Addison                   0-5 min
                          0-5 min
Personal Knowledge, other: GRA training
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min           Took longer because I had someone else on hold on the phone and couldn't call Les
            Addison                   5-10 min
            Addison                   5-10 min
            Personal Knowledge        5-10 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Addison                   0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Addison                   0-5 min
            other: JSTOR              5-10 min
            Addison                   0-5 min
                                      0-5
            Addison, other: PBS collectionmin
            Addison                   0-5 min
            Personal Knowledge        0-5 min
            Addison                   0-5 min
            other: Subject guides     0-5 min
            Personal Knowledge        0-5 min
            other: map                0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Addison                   5-10 min
                                      5-10
            Personal Knowledge, Addison min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
                                      0-5 min
            Personal Knowledge, other: Library home page, JSTOR page
                                      0-5 min
            Personal Knowledge, other: library phone list
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Addison                   0-5 min
            Addison                   5-10 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
                                      0-5 min
k patron to Gov Docs reshelving, also filled out a search form
            Addison                   0-5 min
            Personal Knowledge        0-5 min
            other: knowledge base 0-5 min
            Addison                   5-10 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
other: RA Training       0-5 min
Addison                  0-5 min
Addison                  0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
                          PsycInfo
other: George Mason site,5-10 min to verify citation
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
other: WorldCat          5-10 min
Personal Knowledge       0-5 min
Addison                  0-5 min
Personal Knowledge       0-5 min
other: pen               0-5 min
other: list of databases 5-10 min
Personal Knowledge       0-5 min
                         0-5
Personal Knowledge, Addison min
Addison                  0-5 min
Addison                  0-5 min
other: Factiva           0-5 min
Addison                  0-5 min
other: Factiva           5-10 min
other: public computers 5-10 min
                         c19
Addison, other: Database:10-15 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
other: Factiva           5-10 min
                         5-10
Personal Knowledge, Addison min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
                         0-5 min
Personal Knowledge, other: phone list
Personal Knowledge       0-5 min
                         5-10
Personal Knowledge, Addison min
Addison                  0-5 min
                         0-5
Personal Knowledge, Addison min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
           Personal Knowledge        0-5 min
           Addison                   0-5 min
           Addison                   0-5 min
           Addison                   5-10 min
           other: databases          5-10 min
           other: Lib Homepage       10-15 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        5-10 min
           Personal Knowledge        0-5 min
           Addison                   5-10 min
           Personal Knowledge        0-5 min
           Personal Knowledge        5-10 min
                                     0-5 min
           other: http://www.lib.vt.edu/help/subsatoz.html
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           other: schedule           0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Addison                   0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Addison                   0-5 min
                                      Times
           other: Historical New York0-5 min
           Personal Knowledge        0-5 min       This appears to be a class assignment - 2nd person to specifically look for print jour
                                     5-10 min
ary, Academic search complete & Lexis searches
           Personal Knowledge        0-5 min
           Addison                   0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
           Addison                   0-5 min
           Personal Knowledge        0-5 min       their initial question was about wireless connection in the building (they are from a
           Personal Knowledge        0-5 min
           Addison                   0-5 min
           Personal Knowledge        0-5 min
           Personal Knowledge        0-5 min
                                     0-5
           other: Bruce O. & guide sheet min
           other: called photocopy 0-5 min
           other: map                0-5 min
             Addison                   0-5 min
             other: he told me.        0-5 min
             Personal Knowledge        0-5 min
             other: map                0-5 min
             other: Bruce's card       0-5 min
             Addison                   0-5 min
             Addison                   0-5 min
             Addison                   5-10 min
on 4th floor, cashiers window          0-5 min
             Addison                   0-5 min
             Personal Knowledge        0-5 min
             Personal Knowledge        0-5 min
             Addison                   0-5 min
             Addison                   0-5 min
                                       0-5 min
            Personal Knowledge         0-5 min
                                       0-5
            Personal Knowledge, Addison min
            Personal Knowledge         0-5 min
                                       5-10
            Personal Knowledge, Addison min
            Addison                    0-5 min
            Personal Knowledge         0-5 min
                                       5-10 min
            other: Library web page, databases list
                                       10-15 min
            other: Medline, Carol's cheat sheet
            Addison                    0-5 min
            Addison                    5-10 min
                                       5-10
            Addison, other: MLA Handbookmin
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Addison                    0-5 min
                                       5-10 min
            Personal Knowledge, other: netlibrary
            Addison                    0-5 min
                                       0-5
            Addison, other: subject searchmin
            Personal Knowledge         0-5 min
            Addison                    0-5 min
                                       0-5 min
            Personal Knowledge, other: ejournal list
            Personal Knowledge         0-5 min
                                       5-10 min
            other: net library & referral of question to D Beagle
                                        website
            other: Ulrich & publisher's5-10 min
            Personal Knowledge         0-5 min
                                       5-10 min
            other: Academic Search Complete
                                       0-5 other: sent to reshelving room
            Personal Knowledge, Addison,min
            other: reshelving room 5-10 min
            Addison                    0-5 min
                                       0-5 min
            Personal Knowledge, other: map
            Personal Knowledge         0-5 min
            other: proxy server        0-5 min
                           0-5
Addison, other: ejournal list min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
Addison                    5-10 min
Personal Knowledge         0-5 min
Addison                    5-10 min
Addison                    5-10 min
                           5-10 min
Personal Knowledge, other: library web pages
                           10-15 min
Personal Knowledge, Addison, other: Web of Science
                           0-5 min
Personal Knowledge, other: library home page, reserve materials database
                           5-10 min
Personal Knowledge, Addison, other: factiva
Personal Knowledge         0-5 min
other: desk schedule       0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min         from Tower desk
                           5-10 min
Personal Knowledge, other: JSTOR
                           10-15 min
other: c19, ProQuest Hist Periodicals, VA Heritage
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
other: flipchart           0-5 min
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
other: www.irs.gov         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison                    0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison                   0-5 min
other: Looked             0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
other:referred to systems 5-10 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Addison                   5-10 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Addison                   5-10 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
other: GRA Training       0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
other: bugles             15 min+     gave special collection numbers and copies pics from Bugles and emailed them to h
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
other: see above          10-15 min
                          0-5 min
Personal Knowledge, other: map
Personal Knowledge        0-5 min
Addison                   0-5 min
Addison                   0-5 min
other: da Internet        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge          0-5 min
other: flip charts          0-5 min
Addison                     5-10 min
Addison                     5-10 min     not happy these were in art and arch
Personal Knowledge          0-5 min      showed how to submit a search form
Personal Knowledge, other: factiva, ebscor u kidding me!! No this was fun - ocean power and renewable resources
Addison                     0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
                            5-10 min
Addison, other: factiva, lexis abi       none of dbases would open it - might have been too new, but told her we do have
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Addison                     0-5 min
Addison                     0-5 min
Addison                     0-5 min
                            5-10 min
Personal Knowledge, other: subject guides, Worldwide Poli Sci Abs, Communication & Mass Media Complete
Personal Knowledge          0-5 min
Personal Knowledge          5-10 min
Addison                     5-10 min
                            village
other: factva, engineering 15 min+       Thank God for Bruce P!!!!!
Personal Knowledge          5-10 min
Personal Knowledge          5-10 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Addison                     0-5 min
Addison                     0-5 min
Addison, other: JSTOR       0-5 min
                            0-5 min
other: library website - A to Z list
                            0-5
Personal Knowledge, Addison min
Personal Knowledge          0-5 min
Personal Knowledge          5-10 min
Personal Knowledge          5-10 min
Personal Knowledge          0-5 min
other: Ejournals            0-5 min
Addison, other: MLA         5-10 min
Addison                     10-15 min
Addison                     0-5 min
Addison                     0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Addison                     0-5 min
Addison                     0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Addison                     0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    10-15 min
                           5-10 min
other: Anheuser-Bush homepage             This dude loved to talk. Took 10 minutes just to get to the question. Uggh
Personal Knowledge         0-5 min
Addison                    5-10 min
Addison                    0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison, other: jstor      0-5 min
                           5-10 min
Personal Knowledge, Addison, other: GOBI
                           5-10
Personal Knowledge, Addison min
other: desk schedule       0-5 min
Personal Knowledge         0-5 min
other: databases           5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
                           5-10
other: library newspaper guide min
                           5-10 min
other: Microfilm Training / Manual
                           5-10 min
other: off campus sign in and ejournal page
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
other: google (sorry)      5-10 min
Addison                    5-10 min
                           5-10 min
Personal Knowledge, other: library web pages
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
Personal Knowledge         5-10 min
Personal Knowledge        5-10 min
Personal Knowledge        5-10 min
                           record
Addison, other: My library0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
                          5-10
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
other: flip chart         0-5 min        no one on the call list answered so I trotted down
Personal Knowledge        0-5 min
other: campus map         0-5 min
Personal Knowledge        5-10 min
                          5-10 min
Personal Knowledge, Addison, other: databases
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          5-10
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Personal Knowledge        5-10 min
Personal Knowledge        0-5 min
Addison                   5-10 min
Addison                   0-5 min        Sorority scavenger hunt?
Personal Knowledge        0-5 min        another flock of young women running through the building...
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison, other: worldcat 0-5 min
                          15 min+
Addison, other: web of science and google scholar
                          10-15 min
Addison, other: google scholar, google books
                          10-15 min      suggested he contact the boys scout office - looked to see who had it in world cat -
Personal Knowledge, Addison, other: world cat and Ulrichs
other: dept website       0-5 min
Addison                   5-10 min       journal article not online but we do have in print
                          15
Personal Knowledge, Addisonmin+
Personal Knowledge        10-15 min
Addison                   5-10 min
                          0-5
Personal Knowledge, Addison min
                          5-10
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Personal Knowledge         0-5 min
                           0-5
Addison, other: ejournal list min
                           0-5 min
Addison, other: database searching ejournal list addison
                           0-5
Addison, other: ejournal list min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
other: pol sci abstracts 5-10 min
Addison                    0-5 min
Addison                    5-10 min
Personal Knowledge         5-10 min
                           search
Addison, other: advanced 0-5 minw/ language limitation
Addison                    0-5 min
                           0-5 min
Personal Knowledge, other: Guide Sheets
                           0-5 min
Personal Knowledge, other: drawer
Addison                    0-5 min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
other: 4/16 machine        0-5 min       BruceO had made earlier ULTRA request today for this same patron. Systems hasn
                           5-10
Personal Knowledge, Addison min          Patron (Anand Mangalam, Wood Science) was not happy that Circ could not answe
                           0-5 min
Personal Knowledge, other: EconLit
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
other: databases           0-5 min
Personal Knowledge         0-5 min
other: Subject Guides      5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5 min
Addison, other: Health Source: Nursing/Academic Edition from EBSCOhost
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
                           0-5 min
Personal Knowledge, other: subject guides
                           0-5 min
Personal Knowledge, other: directory
                           10-15 min
Personal Knowledge, Addison, other: databases, subject guides
                        5-10
Personal Knowledge, Addison min
Personal Knowledge      0-5 min
                        0-5
Personal Knowledge, Addison min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      5-10 min
Addison                 0-5 min
Addison                 0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min         I walked over there and did not see internet access?
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Addison                 0-5 min
Addison                 0-5 min
Addison                 0-5 min         This person pretty upset
Personal Knowledge      0-5 min
other: Subject Pages    5-10 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Addison                 0-5 min
Addison                 5-10 min
Addison                 0-5 min
Personal Knowledge      0-5 min
Addison                 0-5 min
Addison                 0-5 min
Addison                 5-10 min
Addison                 0-5 min
Personal Knowledge      0-5 min
                        5-10
Personal Knowledge, Addison min
Addison                 0-5 min
                        0-5 other:VT bookstore web site
Personal Knowledge, Addison,min
                        0-5 min
Personal Knowledge, other: spec permission card
Addison                 0-5 min
other: circ staff       0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min      She was an old friend so I sent here an Information commons webinar to view since
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
                           15 min+       Patron was following up on my librayr instruction section with his graduate-level re
Personal Knowledge, Addison, other: ABI, Worldcat, EconLit
Personal Knowledge         0-5 min
                           5-10 min
Personal Knowledge, other: JSTOR
                           0-5
Personal Knowledge, Addison min
                           0-5
Personal Knowledge, Addison min
other: VT website          0-5 min       Patron was not satisfied, left impatiently
other: ABI, Factiva        10-15 min
                           5-10 min
Personal Knowledge, other: web           patron implied she was looking are career options in West.
                           10-15 min
Personal Knowledge, Addison, other: ABI Patron came from UIUC, which is Dewey Decimal, bigger, and richer than we.
                           5-10
Personal Knowledge, Addison min
                           0-5
Personal Knowledge, Addison min
                           5-10 min
Personal Knowledge, Addison, other: Acad Search Comp[lete
other: ref binder          0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
                           0-5 min
Personal Knowledge, other: lib website
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           15
Personal Knowledge, Addisonmin+
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
                           0-5 min
Personal Knowledge, other: business card
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
                           0-5
other: Sociological Abstracts min
Addison                    5-10 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   5-10 min
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Addison                   0-5 min
Addison                   0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Addison                   5-10 min
Personal Knowledge        0-5 min
other: cytography classes 0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
other: outlook calendar 0-5 min
                          5-10
Addison, other: Larry & Dave min
                          5-10 min
other: campus maps thru VT page
Addison                   0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   5-10 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   5-10 min
                          0-5 min
Personal Knowledge, other: map
Personal Knowledge        0-5 min
                           5-10 min
other: database list & subject guide
other: Get VText           0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
                            circ.
other: Library website and0-5 min      He actually needed our address without the PO Box so we kind of created one that
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
other: guide sheets        0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison                    5-10 min
Addison                    5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         10-15 min   go b2!!!!
Personal Knowledge         0-5 min
Addison                    5-10 min
other: dictionaries        5-10 min
Addison                    0-5 min
Pwersonal Knowledge
other: USCA                15 min+
                           0-5 min
Personal Knowledge, other: here
                           15
other: USCA, Code of Virginiamin+      Waaay moer than 15 minutes
Addison                    5-10 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         10-15 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    5-10 min
            Personal Knowledge         0-5 min
            other: Reserve database 0-5 min
            Addison, other: google 5-10 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Addison                    0-5 min
                                       5-10 min
            Personal Knowledge, Addison, other: RDS Business Reference Suite, Lexis/Nexis, etc. referred to E Krupar
            Personal Knowledge         0-5 min
sign in FACs and Dave Beagle           5-10 min
                                       0-5
            Personal Knowledge, Addison min
            other: online dictionary 0-5 min
            Personal Knowledge         0-5 min
            Addison                    5-10 min
            other: databases           10-15 min
            Personal Knowledge         0-5 min
            Addison                    10-15 min
            Personal Knowledge         5-10 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         10-15 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Addison                    0-5 min
            Personal Knowledge         5-10 min
                                       5-10 min
            Addison, other: library databases
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Addison                    0-5 min
            Addison                    0-5 min
            Addison                    0-5 min
            Addison                    0-5 min
            Personal Knowledge         0-5 min
            Addison                    0-5 min
            Personal Knowledge         0-5 min
            Addison                    0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         10-15 min
            Personal Knowledge         15 min+
            Personal Knowledge         15 min+
            Personal Knowledge         10-15 min
            Addison                    5-10 min
                                       0-5 min
            other: E-journals database5-10 min
                                       5-10 min
            other: Academic Search Complete
            other: ejournals database 5-10 min
            Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison, other: Ebsco      5-10 min
Personal Knowledge         0-5 min
                           5-10 min
Addison, other: National Archives and Googlescholar
                           5-10
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
other: VT website          0-5 min
                           5-10 min
Personal Knowledge, other: Bruce, O., Carolyn M, Circ.
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison, other: website 0-5 min
                           5-10
Addison, other: psycinfo, illiad min
Addison                    0-5 min
other: ERC                 10-15 min
Addison                    0-5 min
                           15 min+
Addison, other: engineering village
Addison                    5-10 min
Personal Knowledge         0-5 min
                           0-5 min
Personal Knowledge, other: Newman Library Handout
                           5-10 min
other: ERIC, Education Search Complete
other: flipchart           0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    15 min+       plus time Barbara is spending with her in Microforms
                           5-10
Personal Knowledge, Addison min
Addison                    5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           10-15 min
Addison, other: guessing search terms
Addison                    0-5 min
Addison                    10-15 min
Personal Knowledge         0-5 min
Addison                    0-5 min
other: dbases              10-15 min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           5-10 min
Addison, other: website, google scholar
                           0-5
Personal Knowledge, Addison min
                           5-10 Media
Addison, other: Comm & Mass min dB
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min          Patron could not name nor even describe where he had encountered list of plans a
                         5-10
Personal Knowledge, Addison min
other: Acad Rsch Comp 10-15 min
Addison                  0-5 min          Patron wasn't sure about spelling
                         10-15
Personal Knowledge, Addison min
Addison, other: ebscohost15 min+
                         5-10
Personal Knowledge, Addison min
Personal Knowledge       0-5 min
Addison                  0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
Personal Knowledge       0-5 min
                         0-5 min
Personal Knowledge, other: library directory for phone number
Addison                  0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
Personal Knowledge       0-5 min
Addison, other: databases0-5 min
                         0-5 min
Personal Knowledge, other: computing.vt.edu
Personal Knowledge       5-10 min
                         0-5
Personal Knowledge, Addison min
Personal Knowledge       0-5 min
                         0-5
Personal Knowledge, Addison min
                         5-10 min
other: academic search complete
                         0-5 min
Addison                  0-5 min
Addison                  5-10 min
Addison                  0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
                         10-15 min
other: Word program on public computer.Really, in 2009.
Addison                  0-5 min
Addison                  0-5 min
other: RA Training       0-5 min
Addison                  0-5 min
Personal Knowledge       5-10 min
Addison                  5-10 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Addison                    5-10 min
Personal Knowledge         0-5 min
Addison                    5-10 min
Personal Knowledge         0-5 min
                           5-10 min
Personal Knowledge, Addison, other: databases
Addison                    0-5 min
Addison                    0-5 min
Addison                    0-5 min
                           5-10 min
Addison, other: library floor map
Personal Knowledge         0-5 min
Addison                    5-10 min
                           0-5 min
Addison, other: library floor map
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison                    5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           10-15
Personal Knowledge, Addison min
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
                            Title Abbreviations
Addison, other: Periodical 0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5 min
Personal Knowledge, other: feet
Personal Knowledge         0-5 min
                           0-5 min
Personal Knowledge, other: map
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           5-10 min
Addison, other: called Chris
Addison, other: Ana        0-5 min          Patron said we should have more than one of each.
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min          used subject guides
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5 min
Personal Knowledge, other: phone sheets
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
                             0-5
Personal Knowledge, Addison min
other: homepage              0-5 min     patron complained that phone message merely referred to website rather than sta
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
                             5-10
Personal Knowledge, Addison min
Personal Knowledge           5-10 min
Personal Knowledge           0-5 min
                             15 min+
Personal Knowledge, other: LN-Academic I'm not a lawyer, and you should talk to one to confirm anything I say and you disco
Personal Knowledge           0-5 min
other: Worldcat              5-10 min
other: flip chart            0-5 min
Addison, other: worldcat 0-5 min
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
other: flip chart            0-5 min
Personal Knowledge           0-5 min
                             0-5 min
Personal Knowledge, other: flip chart
                             0-5 min
Personal Knowledge, other: Worldcat
                             site
Addison, other: this title's 0-5 min
Personal Knowledge           0-5 min
Addison                      15 min+
other: library web           0-5 min
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
                             15
Personal Knowledge, Addisonmin+
                             5-10 world
Addison, other: google scholar,min cat
                             0-5 min
Personal Knowledge, other: Library map
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
Addison                      0-5 min
                             0-5
Personal Knowledge, Addison min
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
Addison                      5-10 min
Personal Knowledge           0-5 min
Addison                      5-10 min
Addison, other: worldcat 5-10 min
Addison                      0-5 min
                             5-10 min
Personal Knowledge, Addison, other: Virginia statistical Abstract
                             0-5
Personal Knowledge, Addison min
Addison, other: Ana          0-5 min
Addison                      5-10 min
other: called Ana          5-10 min
Personal Knowledge         0-5 min
                           0-5 site
other: Dept of Education web min
other: Google search       0-5 min
Personal Knowledge         0-5 min
                           0-5 min
Personal Knowledge, other: library website
Personal Knowledge         0-5 min
                           0-5 min
Personal Knowledge, other: website
Addison                    0-5 min
Addison                    0-5 min
other: feetsies            5-10 min
Addison                    0-5 min
                           & min+
other: Bruce P's printouts 15notes, also campus map
Personal Knowledge         0-5 min
                           0-5 min
other: Databases (SAE Technical Papers)
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison                    0-5 min
Addison                    5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           5-10 min
other: information he brought with him This was different.
Personal Knowledge         15 min+
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
                           0-5 min
other: Tried different browsers.           From a real kid.
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           5-10 min
Personal Knowledge, other: feetsies
other: web                 0-5 min
other: subject guides      0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                            0-5
Personal Knowledge, Addison min
                            5-10
Personal Knowledge, Addison min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
                            5-10 min
Personal Knowledge, other: subject guides
other: patron               0-5 min
Personal Knowledge          0-5 min
other: web site             0-5 min
other: schedule             0-5 min
                            0-5
Personal Knowledge, Addison min
other: finger (index)       0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
                            0-5 min
Personal Knowledge, other: map
                            0-5 min
Personal Knowledge, other: finger (index)
                            10-15 site
Personal Knowledge, other: webmin
                            15 min+
Personal Knowledge, Addison, other: Historical Abstracts
Personal Knowledge          0-5 min
Personal Knowledge          5-10 min
Addison                     0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
                            0-5 min
Personal Knowledge, other: help sheets on Minolta
Addison                     5-10 min
Addison                     0-5 min
                            0-5 min
Personal Knowledge, other: vt..edu
Personal Knowledge          0-5 min
                             called
other reported to circ, circ0-5 minphysical plant
                            5-10
Personal Knowledge, Addison min
Personal Knowledge          10-15 min
                            5-10 min
Personal Knowledge, other: Library Webpage
                            0-5 min
Personal Knowledge, other: Library Website
Personal Knowledge          0-5 min
Personal Knowledge          5-10 min
Personal Knowledge          0-5 min
                            0-5 min
Personal Knowledge, other: computing.vt.edu
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
                            0-5 min
Personal Knowledge, other: ejdb
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Addison                     0-5 min
Personal Knowledge          0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
                          0-5
Addison, other: & Ejournals min
Addison                   0-5 min
                            at min
other: classroom schedule0-5 Desk
other: Worldcat           5-10 min
Personal Knowledge        0-5 min
                          0-5 min
other: LiveRef Ticket Transcripts
Addison                   0-5 min
Personal Knowledge        0-5 min
other: CDC web site       15 min+        Way way way more. 2 hours.
Personal Knowledge        5-10 min
Personal Knowledge        0-5 min
                          5-10
Personal Knowledge, Addison min
                          5-10
other: VT Website. Math Emp. min
other: flip charts        0-5 min
other: Web of Science     5-10 min
other: map                0-5 min
Addison                   0-5 min
                          0-5
Personal Knowledge, Addison min
other: Neal and website 5-10 min
Addison                   0-5 min
                          0-5 min
Personal Knowledge, other: subject guide web pages
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        15 min+
Addison                   0-5 min
other: phone              0-5 min
Personal Knowledge        10-15 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        10-15 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Addison                   5-10 min
                           Search Complete
Addison, other: Academic 10-15 min
                          5-10 web
Personal Knowledge, other: VT min
Addison                   0-5 min
other: VT web             0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
Addison                  0-5 min
Addison                  0-5 min
other: classroom schedule0-5 min
Addison                  5-10 min
Addison, other: Dave     10-15 min
Addison                  0-5 min
Addison                  0-5 min
                         0-5
Personal Knowledge, Addison min
Perseonal Knowledge      0-5 min
Personal Knowledge       0-5 min
Addison
Personal Knowledge       0-5 min
                         10-15
Personal Knowledge, Addison min
Addison                  5-10 min
                         0-5 min
Personal Knowledge, other: flipchart for phone number
Personal Knowledge       0-5 min
                         10-15 pages, Soc Abs
Personal Knowledge, other: Subjmin
Personal Knowledge       0-5 min
                         0-5 min
Personal Knowledge, other: website
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
                         0-5 min
Personal Knowledge, other: Classroom schedule
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Addison                  0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
                         0-5
Personal Knowledge, Addison min
Personal Knowledge       0-5 min
Personal Knowledge       0-5 min
Personal Knowledge, Addison
Personal Knowledge       5-10 min
Personal Knowledge       0-5 min
Addison                  0-5 min
                         0-5
Personal Knowledge, Addison min
Personal Knowledge       0-5 min
Addison                  0-5 min
                         0-5
Personal Knowledge, Addison min
Addison                  0-5 min
Addison                  0-5 min
                         5-10 min
other: Academic Search Complete
Peresonal Knowledge      0-5 min
            Personal Knowledge         0-5 min
                                       0-5
            Personal Knowledge, Addison min
            Personal Knowledge         5-10 min
            Addison                    0-5 min
            Addison                    5-10 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
                                       Title Abbreviations and http://library.canterbury.ac.nz/art/clas/clas_jourabbrev.shtml
            Addison, other: Periodical 15 min+
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         5-10 min
                                       0-5
            Personal Knowledge, Addison min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
            Personal Knowledge         0-5 min
tions come in at once. I think I missed 3 or 4. Sorry.
            Personal Knowledge         0-5 min
                                       0-5 min
            other: used scheduler thru a to z list
            other: a to z list         0-5 min
                                       0-5
            Personal Knowledge, Addison min
                                       0-5
            Personal Knowledge, Addison min
                                       0-5
            Personal Knowledge, Addison min
            Personal Knowledge         0-5 min
                                       10-15 min
            Personal Knowledge, Addison, other: numerous databases
            Personal Knowledge         5-10 min
                                       0-5 min
            Addison, other: ejournal list, worldcat, illiad
                                       0-5
            Addison, other: request form min
            Addison                    0-5 min
                                       0-5
            Personal Knowledge, Addison min
            Personal Knowledge         0-5 min
            other: wikipedia           0-5 min
            other: Amazon.com          5-10 min
            Personal Knowledge         0-5 min
            other: flip charts         0-5 min
            other: reserves database 0-5 min
            Addison                    0-5 min
            other: map                 0-5 min
            other: map                 0-5 min
            Addison                    10-15 min
            Personal Knowledge         0-5 min
            other: Lori was here! ha! 0-5 min
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min         4th floor, photocopy area
              Personal Knowledge      0-5 min
                                      5-10
              Personal Knowledge, Addison min
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min
              Personal Knowledge      5-10 min
                                      5-10
              Personal Knowledge, Addison min
              Personal Knowledge      0-5 min
                                      10-15
              Personal Knowledge, Addison min
              other: googled          0-5 min         found all info needed through google
              other: neither          0-5 min
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min
                                      5-10
              Personal Knowledge, Addison min
              Addison                 0-5 min
                                      5-10
              Personal Knowledge, Addison min
                                      0-5
              Personal Knowledge, Addison min
              other: library homepage 0-5 min
              other: ejournal list    0-5 min
              other: reserve database 0-5 min
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min
              Addison                 0-5 min
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min
o 3rd floor stacks & found book       0-5 min
              Personal Knowledge      5-10 min
              Addison                 0-5 min
              Addison                 0-5 min
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min
              other: VT website       5-10 min
              Personal Knowledge      0-5 min
                                      0-5 min
              Personal Knowledge, other: Library Webpage
                                      10-15 min
              Personal Knowledge, other: Ebsco
              Addison                 0-5 min
                                      5-10
              Personal Knowledge, Addison min
              Personal Knowledge      0-5 min
                                      5-10 min
              Personal Knowledge, Addison, other: worldcat.orf
                                      10-15
              Personal Knowledge, Addison min
                                      0-5 min
              Personal Knowledge, other: handout file
              Personal Knowledge      0-5 min
              Personal Knowledge      0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            other: copyright web page5-10 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Addison                   0-5 min
            other: printed map        0-5 min
            Addison                   5-10 min
            other: database: PsycInfo 0-5 min
            other: Cowgill Hall       0-5 min
            Perseonal Knowledge       0-5 min
            Addison                   0-5 min
            Addison                   0-5 min
            Personal Knowledge        0-5 min
            Addison                   0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
                                      0-5
            Personal Knowledge, Addison min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
                                      0-5
            Personal Knowledge, Addison min
            Personal Knowledge        0-5 min
                                      0-5
            Personal Knowledge, Addison min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            Personal Knowledge        5-10 min
                                      0-5 min
concerns about the possible discontinuation of the databases/on-line journals subscrition including Jstor. Asked him to email to Dave for m
                                      0-5 min
            Personal Knowledge, other: Ebsco, Subject Pages
            Personal Knowledge        0-5 min
            Personal Knowledge        0-5 min
            other: map                0-5 min
                                      0-5 min
            other: web page and ejournals.
            Personal Knowledge        0-5 min
                                      5-10 min
            Personal Knowledge, other: UMI
            other: phone and map 0-5 min
            other: Hokie Stalker      0-5 min
            Addison                   0-5 min
            Personal Knowledge        0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
other: ABI inform           5-10 min
Personal Knowledge          15 min+
                            0-5 min
Personal Knowledge, other: Central Campus map
                            5-10 min
other: film and television literature
                            5-10 in the
Addison, other: poetry indexes min databases list
Personal Knowledge          0-5 min
Addison                     0-5 min
Personal Knowledge          0-5 min
                            10-15 min
Addison, other: called acquistions
                            5-10
Addison, Personal Knowledge min
Addison                     0-5 min
Personal Knowledge          5-10 min
                            5-10
Personal Knowledge, Addison min
                            15 min+
Personal Knowledge, Addison, other: blacksburg rec center
Addison                     10-15 min    showed her how to search for journals in addison and how to get to the electronic
Addison                     0-5 min
Addison                     0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
                            10-15 min
Personal Knowledge, other: computing.vt.edu
                            5-10
Addison, other: subject guides min
Personal Knowledge          5-10 min     Patron somehow contacted Jackie before I could find an RIS person who could repl
Addison                     5-10 min
Addison                     0-5 min
                            5-10
Personal Knowledge, Addison min
Addison                     0-5 min
Addison                     0-5 min
Personal Knowledge          0-5 min
other: databases            5-10 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
                            0-5
Personal Knowledge, Addison min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
                            5-10
Personal Knowledge, Addison min
Personal Knowledge          0-5 min
Addison                     0-5 min
                            5-10 min
Personal Knowledge, Addison, other: factiva
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
                           5-10
Personal Knowledge, Addison min
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
                           0-5
Personal Knowledge, Addison min
other: GRA training        0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5 min
Personal Knowledge, other: photocopy services web site
Personal Knowledge         0-5 min
Addison                    5-10 min
Addison                    0-5 min
Personal Knowledge         10-15 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    5-10 min
                           5-10
Personal Knowledge, Addison min
Addison                    0-5 min
                           0-5
Personal Knowledge, Addison min
other: Bruce O.            0-5 min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5 min
Addison, other: Montgomer/Floyd on-line catalog
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
                           5-10
Personal Knowledge, Addison min
Personal Knowledge         5-10 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           10-15 Heather
other: ISI & web also referred to min
                           5-10 min
other: Academic Search Comples & CSA
Personal Knowledge         0-5 min
other: GRA training         5-10 min
Personal Knowledge          0-5 min
                            5-10 min
other: Subject Pages, Worldwide Political Science Abstracts, Get VTExt
other: Wikipedia            0-5 min
                            0-5 min
Personal Knowledge, other: map
other: eyes                 0-5 min
other: eyes                 0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Addison, other: map         0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Addison                     0-5 min
Personal Knowledge          0-5 min
                            0-5 min
Personal kn owledge, other:recall form
Personal Knowledge          0-5 min
Addison                     0-5 min
Addison                     0-5 min
                            5-10
Personal Knowledge, Addison min
                            5-10 min
Personal Knowledge, other: Circulation assistance
Personal Knowledge          0-5 min
Addison                     0-5 min
other: psycinfo             5-10 min
                            5-10 min
other: Physical Education Index, Psycinfo
                            5-10 min
Addison, other: physical education index, Academic search complete
                            5-10 min
Personal Knowledge, other: ejournals list
                            5-10 min
Personal Knowledge, other: Factiva
Personal Knowledge          0-5 min
Addison                     5-10 min      patron expects to come by in person later today
Personal Knowledge          10-15 min     Microforms manual needs description of the color-coded light settings on Canon re
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
                            5-10
other: subject guides, ulrich's min
Personal Knowledge          10-15 min
Personal Knowledge          0-5 min
                            Search Complete, MLA follow-up to early phone query today.
Addison, other: Academic 10-15 min        in-person
                            10-15 min
Personal Knowledge, Addison, other: worldcat
                            5-10
Personal Knowledge, Addison min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          0-5 min
Personal Knowledge          5-10 min
Personal Knowledge          0-5 min
Addison                     5-10 min
                          0-5
Personal Knowledge, Addison min
                          0-5 min
Personal Knowledge, other: ILL
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        5-10 min
Personal Knowledge        0-5 min
                          0-5
Addison, other: Library map. min
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        5-10 min
                          0-5 min
Personal Knowledge, other: Academic Search Complete
Addison                   0-5 min
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          0-5 min
Personal Knowledge, other: EIU and Europa WorldPlus dBs
Personal Knowledge        0-5 min
                          0-5 min
Personal Knowledge, other: ILLiad
Personal Knowledge        10-15 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          0-5 min
other: computing.vt.edu web page
Addison, other: WorldCat 0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        5-10 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   5-10 min
Addison                   0-5 min
other: desk supplies      0-5 min
Personal Knowledge        5-10 min
Addison                   0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
                          5-10 min      Thank God for down there and barbara
Personal Knowledge, Addison, other: repairman who wasBarbara - can't she be stationed there permanently!!!
                          10-15 Research Complete
other: subject guides, Education min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
                          0-5
Personal Knowledge, Addison min
                           0-5
Personal Knowledge, Addison min
                           0-5 min
Personal Knowledge, other: VT Website.
Personal Knowledge         0-5 min
other: Carolyn             0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison                    0-5 min
                           0-5 min
Personal Knowledge, other: I can feel its gaze...
                           0-5 min
Addison                    0-5 min
Addison                    0-5 min
Addison                    5-10 min
Personal Knowledge         0-5 min
other: many phone referrals10-15 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           10-15
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
Addison, other: databases10-15 min
Addison                    0-5 min
Addison                    5-10 min
Addison                    5-10 min
Addison                    15 min+
Addison                    5-10 min
Personal Knowledge         0-5 min
other: flipchart           0-5 min
Personal Knowledge         0-5 min
                           15 min+
Personal Knowledge, other: academic search complete
other: wpsa                5-10 min
                           0-5 min
Personal Knowledge, other: flipchart
Personal Knowledge         0-5 min
                           0-5 min
Addison, other: Classical Music Library
Addison                    0-5 min
Addison                    0-5 min
Addison                    0-5 min
Addison, other: WorldCat 5-10 min
Addison                    0-5 min
                           5-10
Personal Knowledge, Addison min
other: Call to ILLiad.     0-5 min
                           0-5 min
                           0-5 min
Addison                    5-10 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison                    5-10 min
                           10-15 min
Addison, other: Scoiological Abstracts, Google, Worldcat
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison                    0-5 min
                           15 min+
Personal Knowledge, Addison, other EBSCO
                           5-10
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           5-10
Personal Knowledge, Addison min
                           15 min+
Addison, other: Google, TRISm=, WorldCat
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Addison, other: EJDB       5-10 min
Personal Knowledge         0-5 min
                            list
Addison, other: Databases5-10 min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         5-10 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison                    0-5 min
Personal Knowledge         0-5 min
Addison, other: ejournals 5-10 min
Personal Knowledge         0-5 min
Addison                    0-5 min
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         10-15 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           0-5
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
                           5-10
Personal Knowledge, Addison min
Addison                    0-5 min
                           0-5
Personal Knowledge, Addison min
                           5-10
Personal Knowledge, Addison min
Personal Knowledge         0-5 min
                           0-5 min
other: Had to call Ann to find it.
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
Personal Knowledge         0-5 min
                           5-10 min
Personal Knowledge, other: Ebsco
Personal Knowledge         0-5 min
Personal Knowledge           0-5 min
Addison                      5-10 min
Personal Knowledge           5-10 min
Addison                      0-5 min
Personal Knowledge           10-15 min
Addison                      5-10 min
                             0-5 min
Addison                      0-5 min
Addison, other: ILLiad       5-10 min
Addison                      0-5 min
                             0-5 & I
Personal Knowledge, other: R minList
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
                             0-5
Addison, other: Library map min
other: website               5-10 min
Addison                      0-5 min
Personal Knowledge           0-5 min
Addison                      0-5 min
                             0-5
Personal Knowledge, Addison min
Personal Knowledge           0-5 min
                             5-10 min
Personal Knowledge, other: web site
                             5-10 min
Personal Knowledge, other: called to make sure they were open
Addison                      0-5 min
                             0-5 min
Personal Knowledge, other Dave
Personal Knowledge           0-5 min
Personal Knowledge           0-5 min
other: website               5-10 min
Personal Knowledge           0-5 min
                              Collegiate
other: I ain't talking to the0-5 min Times
Addison                      0-5 min
Personal Knowledge           5-10 min
                             5-10
Personal Knowledge, Addison min
other: web site              0-5 min
                             0-5 min
Personal Knowledge, other: map
other: tape dispenser        0-5 min
                             5-10 min
Personal Knowledge, other: feet
other: map                   0-5 min
other: Health Source         5-10 min
                             Resource
Addison, other: Literature 5-10 min Center
Addison                      0-5 min
                             0-5
Personal Knowledge, Addison min
                             0-5
Personal Knowledge, Addison min
Personal Knowledge           0-5 min
Addison                      0-5 min
Personal Knowledge           0-5 min
Addison                   0-5 min
Addison                   0-5 min
Addison                   0-5 min
Addison                   5-10 min
Addison                   10-15 min
Addison                   5-10 min
                          5-10
Addison, other: Books in Print min
                          5-10 min
Personal Knowledge, other: Asked Circ staff.
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          0-5 min
Personal Knowledge, other: Library map
Addison                   0-5 min
                          0-5
Personal Knowledge, Addison min
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Addison                   5-10 min
Addison                   0-5 min        Provide contact info of Ana, Subject Librarian - Music
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          10-15 min
Personal Knowledge, Addison, other: subject guides, PsychInfo
Personal Knowledge        0-5 min        Patron later reported he had misread SuDocs number, then located correct docum
Addison                   0-5 min
                          0-5 min
Personal Knowledge, other: campus map
Personal Knowledge        0-5 min
Personal Knowledge        5-10 min
Personal Knowledge        5-10 min
Addison                   5-10 min
Personal Knowledge        0-5 min
                          5-10
Personal Knowledge, Addison min
                          10-15 min
Personal Knowledge, other: acad rsch comp
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          0-5 min
Addison, other: Subject Guides
Addison                   0-5 min
other: web (Google)       0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          10-15 min
other: Call to General Counsel's office
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   5-10 min
Addison                   0-5 min
Addison                   0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min         will email donald as will student
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          5-10 min
Personal Knowledge, other: Ebsco
other: 4-help             5-10 min
Personal Knowledge        0-5 min
                          0-5 min
Personal Knowledge, other: eyes
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          5-10
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
other: subject guides     0-5 min
Personal Knowledge        0-5 min
                          0-5
Personal Knowledge, Addison min
                          0-5
Personal Knowledge, Addison min
Personal Knowledge        5-10 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          5-10
Personal Knowledge, Addison min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          10-15
Personal Knowledge, Addison min
                          5-10 min
Addison                   10-15 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
other: flipchart          0-5 min
                          0-5
Personal Knowledge, Addison min
Addison                   0-5 min
                          10-15 min
Personal Knowledge, other: Mil & Govt Col
                          10-15 min
Personal Knowledge, Addison, other: PubMed
                          10-15 min
Personal Knowledge, Addison, other: studetn guidebook, Wildlife & Ecology Studies Worldwide
Personal Knowledge        0-5 min
Personal Knowledge        5-10 min
other: handbout           10-15 min
other: handout            5-10 min
Personal Knowledge        5-10 min
Personal Knowledge        0-5 min
Personal Knowledge        5-10 min
Addison                   0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          5-10 min
Addison, other: sociological Abstracts
Addison                   5-10 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
                          0-5 min
other: VT Webpage and campus map
other: Bruce O.           5-10 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
other: Bruce              5-10 min
Personal Knowledge        0-5 min
                          0-5 min
Personal Knowledge, other: Web search of VT page for Innovation Space page
Addison                   0-5 min
Addison                   0-5 min
Personal Knowledge        0-5 min
Personal Knowledge        0-5 min
Addison                   0-5 min
Addison                 0-5 min
                        0-5
Personal Knowledge, Addison min
                        0-5 min
Personal Knowledge, other: web
Personal Knowledge      5-10 min
Addison                 0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
                        0-5 min
Personal Knowledge, other: map
other: phone            0-5 min
other: phone            0-5 min
other: phone            0-5 min
Personal Knowledge      5-10 min
other: map              0-5 min
other: phone            0-5 min
other: recycle bin      0-5 min
Personal Knowledge      0-5 min
Addison                 0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
                        0-5 min
Personal Knowledge, other: Barbara
                        0-5
Personal Knowledge, Addison min
                        0-5
Personal Knowledge, Addison min
Personal Knowledge      5-10 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      10-15 min
Personal Knowledge      0-5 min
                        0-5 min
Personal Knowledge, other: Also checked with Heather
Personal Knowledge      0-5 min
                        0-5 min
Personal Knowledge, other: map
                        5-10
Personal Knowledge, Addison min
Personal Knowledge      0-5 min
Addison                 5-10 min
Personal Knowledge      0-5 min
Addison                 0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
other: ejournal list    5-10 min
Personal Knowledge      0-5 min
Personal Knowledge      5-10 min
Personal Knowledge      0-5 min
Personal Knowledge      0-5 min
               Personal Knowledge         0-5 min
               other: Campus Map          0-5 min
               Personal Knowledge         0-5 min
               other: VT homepage         0-5 min          person didn't like this answer but don't know what else I could do for them
 ind links to articles                    5-10 min
               Personal Knowledge         0-5 min
oor at the bookstore                      0-5 min
               Personal Knowledge         0-5 min
                                          5-10
               Personal Knowledge, Addison min
                                          0-5 min
               Personal Knowledge, other: called Ed at twoer desk
               Addison                    0-5 min
                                          5-10 min
               Addison, other: tried dictionaries/roget's thesaurus
               Personal Knowledge         0-5 min
               Personal Knowledge         0-5 min
                                          0-5
               Personal Knowledge, Addison min
                                          0-5 min
               Personal Knowledge, other: Library Map
               Addison                    5-10 min
                                          0-5
               Personal Knowledge, Addison min
               Personal Knowledge         0-5 min
dn't have much




rd, but Prof wants us to be available to help as best as possible.
on the phone and couldn't call Leslie.
on to specifically look for print journals to browse through for a year - no other specifics.




 on in the building (they are from another campus) - so I explained about Guest Wireless
rom Bugles and emailed them to her
nd renewable resources




too new, but told her we do have it in print
get to the question. Uggh
he building...




ed to see who had it in world cat - only back to 1980s, checked ulrichs to see who indexed it but we didnt have any of the indexes
or this same patron. Systems hasn't been by yet.
ot happy that Circ could not answer his question about storage requests and problems in 'my library record.'
on commons webinar to view since her project is setting up a reference desk.




n section with his graduate-level research methods class adn came to ref desk specifically to meet me.




 , bigger, and richer than we.
Box so we kind of created one that we knew would get the book here. He was using FED EX. They don't take PO Boxes.
he had encountered list of plans allegedly available in Newman
eferred to website rather than state break hours.




onfirm anything I say and you discover. (Show code-search in Lexis Academic.)Possibly Michie's VA Jurisprudence. Maybe even a forms b
n and how to get to the electronic issues and what to look for to make sure she is signed in




 find an RIS person who could replace toner.
or-coded light settings on Canon reader-printers, as the high magnification lens doesn't have corresponding color markings
here permanently!!!
mber, then located correct document
at else I could do for them
nt have any of the indexes
ake PO Boxes.
prudence. Maybe even a forms book.
ing color markings

								
To top