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B. DALE ENGLISH 1721 West Point Drive email dale

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					                                                B. DALE ENGLISH

1721 West Point Drive              email: dale@bdaleenglish.com               Cell 214.728.8951
Carrollton, Texas 75007            www.linkedin.com/in/daleenglish            www.bdaleenglish.com


                                Technology and Operations Executive
Technology and Operations Executive with 20 years experience directly managing senior level staff and successfully
implementing complex, multi-million dollar efforts. Specializing in the financial services industry.



                                                     Achievements
IMPLEMENTATION:
    -   Citifinancial Auto - Generated first-year revenue increase of $700 million through creation and implementation
        of a new financial instrument / product.
    -   Universal Data Technology - Managed due diligence process for client’s purchase of a $15 million warehouse.
SOLUTIONS:
    -   Citifinancial Auto – Elected management representative on the Change Agent Committee to review current
        business processes and implement process improvement across $3+ billion and 3,000+ member lines of
        business.
    -   Triad Financial - Generated a 40% cost reduction and 30% time to completion improvement by automating
        resource management processes.
RESULTS:
    -   Citifinancial Auto - Increased revenue $10 million in one quarter by orchestrating the creation and
        implementation of a repeatable process for sale of charge-off loan portfolio.
    -   Triad Financial - Realized a 60% reduction in costs associated with project rework by effectively leveraging
        project methodology, control, and communication to ensure completion in alignment with business objectives.



                                                       Experience
TRIAD FINANCIAL, North Richland Hills, Texas        2007 – 2009
Leader in vehicle loan servicing, with 1,200 employees nationwide managing $2B in receivables.


SENIOR MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE (PMO)
Senior information technology manager overseeing business systems, disaster recovery, and third-party product
support. Implemented and managed centralized program office. Directly managed project managers supporting six
business units.
    - Managed a $20 million divisional budget, implementing cost control initiatives to maximize productivity.
    - Lead cross-functional teams to architect stable / scalable system solutions supporting enterprise-wide
        technology initiatives.
    - Subject matter expert for new project research, cost/benefit analysis, and scope definition to the Executive
        Steering Committee.
CITIFINANCIAL AUTO, Las Colinas, Texas                2002 – 2007
A subsidiary of financial giant CitiGroup, Inc., providing financing for consumer auto loans through dealerships nationwide.


PROGRAM MANAGER / DIRECTOR, ENTERPRISE PROJECT OFFICE
TECHNICAL GROUP MANAGER / DIRECTOR, ENTERPRISE PROJECT OFFICE
PROJECT MANAGER
Series of progressive positions, rapidly promoted to director position managing centralized program office for Citifinacial
Auto. Accountable for business initiated projects. Directly managed staff of up to 9 high level team members. Executed
15 high-profile projects totaling over $400 million in spend / risk category. Projects implemented on time, on budget,
and represented a net increase of over $780 million in first-year revenue for the company. Senior program management
representative to Executive Steering Committee for project related activity.



UNIVERSAL DATA TECHNOLOGY, Dallas, Texas 1999 – 2001
Consulting firm specializing in providing information technology support and solutions to a global client base.


eBUSINESS PRACTICE MANAGER
Lead the creation and administration of technology solutions for clients, including; strategic planning, account
management, risk assessments, budgeting, and third-party relationships. Executed each solution in alignment with
clients’ strategic / budgetary objectives. Managed resource allocation and career development for full-time consultants.

ACCOUNTING / FINANCE
Prior to 1993, acquired over 12 years experience in the field of Accounting/Finance. Some of the titles and
responsibilities achieved in this field are as follows:
    - Director of Finance for Texas Motor Transportation Association (TMTA)
    - Director of Finance for Oil Field Haulers Association (OFHA)
    - Controller for Moye Trucking Company
    - Staff Accountant for Ramsey and Ramsey CPAs
    - Director of Finance for Austin Data Management (ADM) Systems



                                                 Education - Training
TRAINING
    -    Management Techniques
    -    Software Engineering Institute (SEI) / Capability Maturity Model (CMM)
    -    Project Management Institute (PMI) / Project Management Body of Knowledge (PMBOK)

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.), ACCOUNTING                         1987
St. Edward’s University, Austin, Texas

				
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