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2009 Torgersen Question Survey Spring

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2009 Torgersen Question Survey Spring Powered By Docstoc
					                                                       3. If this was a referral from another service desk,
                             1. Day of   2. Question        use one of the following codes to specify -
Nr     Date       Time      the week:     received:               SCITECH, BHSS, Torg, Circ, Other:
 1    2/7/2009   11:16:33   Saturday In person
 2    2/7/2009   13:57:56   Saturday In person
 3    2/7/2009   14:32:29   Saturday In person
 4    2/7/2009   14:33:17   Saturday In person
 5    2/7/2009   15:02:54   Saturday In person
 6    2/7/2009   18:05:10   Saturday In person
 7    2/8/2009   15:28:44   Sunday     In person
 8    2/8/2009   15:29:22   Sunday     In person
 9    2/8/2009   17:16:02   Sunday     In person
10    2/9/2009    9:15:43   Monday     In person
11    2/9/2009   10:48:12   Monday     In person
12    2/9/2009   10:48:39   Monday     In person
13    2/9/2009   10:49:04   Monday     In person
14    2/9/2009   10:49:48   Monday     In person
15    2/9/2009   10:56:47   Monday     In person
16    2/9/2009   11:02:03   Monday     In person
17    2/9/2009   12:13:48   Monday     In person
18    2/9/2009   12:19:20   Monday     In person
19    2/9/2009   14:12:13   Monday     In person
20    2/9/2009   15:44:20   Monday     In person
21    2/9/2009   16:24:02   Monday     In person
22    2/9/2009   16:59:46   Monday     In person
23    2/9/2009   17:29:20   Monday     In person
24    2/9/2009   20:49:00   Monday     In person
25    2/9/2009   20:52:05   Monday     In person
26   2/10/2009   10:59:50   Tuesday    In person
27   2/10/2009   11:01:07   Tuesday    In person
28   2/10/2009   11:02:52   Tuesday    In person
29   2/10/2009   11:05:13   Tuesday    In person
30   2/10/2009   11:06:25   Tuesday    In person
31   2/10/2009   11:10:48   Tuesday    In person
32   2/10/2009   11:43:05   Tuesday    In person
33   2/10/2009   11:44:06   Tuesday    In person
34   2/10/2009   12:00:09   Tuesday    In person
35   2/10/2009   12:09:46   Tuesday    In person
36   2/10/2009   12:10:07   Tuesday    In person
37   2/10/2009   12:31:44   Tuesday    In person
38   2/10/2009   13:11:44   Tuesday    In person
39   2/10/2009   13:50:29   Tuesday    In person
40   2/10/2009   17:00:06   Tuesday    In person
41   2/10/2009   17:00:59   Tuesday    In person
42   2/10/2009   17:16:00   Tuesday    In person
43   2/10/2009   17:17:58   Tuesday    In person
44   2/11/2009    9:17:33   Wednesday In person
45   2/11/2009   11:23:38   Wednesday Via telephone
46   2/11/2009   13:07:05   Wednesday In person
47   2/11/2009   13:37:44   Wednesday In person
48   2/11/2009   14:00:08   Wednesday In person
49   2/11/2009   14:01:07   Wednesday In person
50   2/11/2009   14:24:54   Wednesday In person
51   2/11/2009   14:25:20   Wednesday In person
52   2/11/2009   14:32:01   Wednesday In person
53   2/11/2009   16:01:59   Wednesday In person
54   2/11/2009   17:51:27   Wednesday In person
55   2/11/2009   17:51:56   Wednesday In person
56   2/11/2009   17:53:12   Wednesday In person
57   2/11/2009   23:34:39   Wednesday In person
58   2/12/2009   11:29:25   Thursday In person
59   2/12/2009   11:29:45   Thursday In person
60   2/12/2009   11:30:05   Thursday In person
61   2/12/2009   11:30:47   Thursday In person
62   2/12/2009   11:32:11   Thursday In person
63   2/12/2009   11:33:00   Thursday In person
64   2/12/2009   12:59:02   Thursday In person
65   2/12/2009   13:19:38   Thursday In person
66   2/12/2009   13:43:34   Thursday In person
67   2/12/2009   15:41:16   Thursday In person
68   2/12/2009   15:41:59   Thursday In person
69   2/12/2009   15:51:19   Thursday In person
70   2/12/2009   17:48:31   Thursday In person
71   2/13/2009    8:35:43   Friday    In person
72   2/13/2009   11:10:37   Friday    Via telephone
73   2/13/2009   11:11:13   Friday    In person
74   2/13/2009   11:11:31   Friday    In person
75   2/13/2009   11:11:50   Friday    In person
76   2/13/2009   11:18:03   Friday    In person
77   2/13/2009   11:53:22   Friday    In person
78   2/13/2009   20:10:04   Friday    In person
79   2/13/2009   20:10:59   Friday    In person
80   2/14/2009   13:57:45   Saturday In person
81   2/14/2009   14:29:22   Saturday In person
82   2/14/2009   14:43:54   Saturday In person
83   2/14/2009   18:19:41   Saturday In person
84   2/15/2009   15:12:53   Sunday    In person
85   2/15/2009   15:18:13   Sunday    In person
86   2/15/2009   15:53:40   Sunday    In person
87   2/15/2009   16:25:02   Sunday    In person
88   2/15/2009   18:42:42   Sunday    In person
89   2/15/2009   18:50:05   Sunday    In person
90   2/16/2009   11:03:58   Monday    In person
91   2/16/2009   11:04:35   Monday    In person
 92   2/16/2009   11:04:54   Monday    In person
 93   2/16/2009   11:05:11   Monday    In person
 94   2/16/2009   11:15:40   Monday    In person
 95   2/16/2009   11:26:25   Monday    In person
 96   2/16/2009   11:45:07   Monday    In person
 97   2/16/2009   11:52:18   Monday    In person
 98   2/16/2009   12:16:48   Monday    In person
 99   2/16/2009   12:17:04   Monday    In person
100   2/16/2009   12:22:51   Monday    In person
101   2/16/2009   12:34:10   Monday    In person
102   2/16/2009   12:46:47   Monday    In person
103   2/16/2009   13:23:44   Monday    In person
104   2/16/2009   13:45:48   Monday    In person
105   2/16/2009   15:39:46   Monday    In person
106   2/16/2009   15:40:53   Monday    In person
107   2/16/2009   15:42:16   Monday    In person
108   2/16/2009   15:43:05   Monday    In person
109   2/16/2009   15:43:45   Monday    In person
110   2/16/2009   15:44:32   Monday    In person
111   2/16/2009   16:04:37   Monday    In person
112   2/16/2009   16:09:41   Monday    In person
113   2/16/2009   16:10:32   Monday    In person
114   2/16/2009   16:11:54   Monday    In person
115   2/16/2009   16:35:42   Monday    In person
116   2/16/2009   16:48:42   Monday    In person
117   2/16/2009   17:06:33   Monday    In person
118   2/16/2009   17:19:49   Monday    In person
119   2/16/2009   17:35:18   Monday    In person
120   2/16/2009   17:36:43   Monday    In person
121   2/16/2009   17:41:40   Monday    In person
122   2/16/2009   23:08:10   Monday    In person
123   2/17/2009    9:05:00   Tuesday   In person
124   2/17/2009   10:54:17   Tuesday   In person
125   2/17/2009   10:58:27   Tuesday   In person
126   2/17/2009   11:19:19   Tuesday   In person
127   2/17/2009   12:12:11   Tuesday   In person
128   2/17/2009   12:48:18   Tuesday   In person
129   2/17/2009   12:48:39   Tuesday   In person
130   2/17/2009   12:49:57   Tuesday   In person
131   2/17/2009   12:50:29   Tuesday   In person
132   2/17/2009   12:50:55   Tuesday   In person
133   2/17/2009   13:02:00   Tuesday   In person
134   2/17/2009   13:08:07   Tuesday   In person
135   2/17/2009   13:15:23   Tuesday   In person
136   2/17/2009   13:31:53   Tuesday   In person
137   2/17/2009   13:40:05   Tuesday   In person
138   2/17/2009   14:07:17   Tuesday   In person
139   2/17/2009   14:13:14   Tuesday   In person
140   2/17/2009   14:40:47   Tuesday   In person
141   2/17/2009   15:18:52   Tuesday   In person
142   2/17/2009   15:19:04   Tuesday   In person
143   2/17/2009   15:20:17   Tuesday   In person
144   2/17/2009   15:41:04   Tuesday   In person
145   2/17/2009   15:44:21   Tuesday   In person
146   2/17/2009   15:49:23   Tuesday   In person
147   2/17/2009   15:57:04   Tuesday   In person
148   2/17/2009   17:18:56   Tuesday   In person
149   2/17/2009   17:19:30   Tuesday   In person
150   2/17/2009   17:20:09   Tuesday   In person
151   2/17/2009   17:22:29   Tuesday   In person
152   2/17/2009   17:24:06   Tuesday   In person
153   2/17/2009   17:45:37   Tuesday   In person
154   2/17/2009   17:47:43   Tuesday   In person
155   2/17/2009   18:03:12   Tuesday   In person
156   2/17/2009   18:04:19   Tuesday   In person
157   2/17/2009   20:58:47   Tuesday   In person
158   2/17/2009   21:01:22   Tuesday   In person
159   2/17/2009   21:03:03   Tuesday   In person
160   2/18/2009   11:25:37   Wednesday In person
161   2/18/2009   11:26:01   Wednesday In person
162   2/18/2009   11:26:15   Wednesday In person
163   2/18/2009   12:18:27   Wednesday In person
164   2/18/2009   12:38:23   Wednesday In person
165   2/18/2009   12:47:27   Wednesday In person
166   2/18/2009   13:27:36   Wednesday In person
167   2/18/2009   13:28:25   Wednesday In person
168   2/18/2009   13:51:23   Wednesday In person
169   2/18/2009   15:16:10   Wednesday In person
170   2/18/2009   15:20:59   Wednesday In person
171   2/18/2009   16:17:06   Wednesday In person
172   2/18/2009   16:19:34   Wednesday In person
173   2/18/2009   16:20:43   Wednesday In person
174   2/18/2009   16:31:18   Wednesday In person
175   2/18/2009   16:33:07   Wednesday In person
176   2/18/2009   16:34:34   Wednesday In person
177   2/18/2009   16:59:51   Wednesday In person
178   2/18/2009   17:12:03   Wednesday In person
179   2/18/2009   17:42:31   Wednesday In person
180   2/18/2009   17:50:11   Wednesday In person
181   2/18/2009   17:57:42   Wednesday In person
182   2/18/2009   21:01:58   Wednesday In person
183   2/18/2009   21:06:57   Wednesday In person
184   2/18/2009   21:34:39   Wednesday In person
185   2/19/2009    8:40:54   Thursday In person
186   2/19/2009   10:13:06   Thursday   In person
187   2/19/2009   10:13:23   Thursday   In person
188   2/19/2009   11:42:02   Thursday   In person
189   2/19/2009   11:43:23   Thursday   In person
190   2/19/2009   12:22:58   Thursday   In person
191   2/19/2009   12:23:29   Thursday   In person
192   2/19/2009   13:05:42   Thursday   In person
193   2/19/2009   13:06:48   Thursday   In person
194   2/19/2009   13:07:20   Thursday   In person
195   2/19/2009   14:14:49   Thursday   In person
196   2/19/2009   14:15:11   Thursday   In person
197   2/19/2009   14:18:55   Thursday   In person
198   2/19/2009   14:26:28   Thursday   Via telephone
199   2/19/2009   14:27:20   Thursday   In person
200   2/19/2009   15:06:38   Thursday   In person
201   2/19/2009   15:16:05   Thursday   In person
202   2/19/2009   15:32:09   Thursday   In person
203   2/19/2009   15:49:05   Thursday   In person
204   2/19/2009   15:56:46   Thursday   In person
205   2/19/2009   16:06:18   Thursday   Via telephone
206   2/19/2009   16:38:19   Thursday   In person
207   2/19/2009   20:57:16   Thursday   In person
208   2/19/2009   20:59:04   Thursday   In person
209   2/19/2009   23:41:49   Thursday   In person
210   2/20/2009   12:45:14   Friday     In person
211   2/20/2009   12:45:45   Friday     In person
212   2/20/2009   12:46:05   Friday     In person
213   2/20/2009   12:46:22   Friday     In person
214   2/20/2009   12:46:40   Friday     In person
215   2/20/2009   12:47:10   Friday     In person
216   2/20/2009   12:47:37   Friday     In person
217   2/20/2009   13:15:16   Friday     In person
218   2/20/2009   13:16:13   Friday     In person
219   2/20/2009   13:24:17   Friday     In person
220   2/20/2009   14:40:40   Friday     In person
221   2/20/2009   14:41:52   Friday     In person
222   2/20/2009   16:01:52   Friday     In person
223   2/20/2009   16:03:38   Friday     In person
224   2/20/2009   16:04:22   Friday     In person
225   2/21/2009   12:56:31   Saturday   In person
226   2/21/2009   16:41:24   Saturday   In person
227   2/21/2009   16:45:16   Saturday   In person
228   2/21/2009   17:16:15   Saturday   In person
229   2/21/2009   19:50:55   Saturday   In person
230   2/22/2009   15:09:38   Sunday     Via telephone
231   2/22/2009   15:34:49   Sunday     In person
232   2/22/2009   16:20:13   Sunday     In person
233   2/22/2009   16:44:09   Sunday    In person
234   2/22/2009   17:26:37   Sunday    In person
235   2/23/2009   13:03:13   Monday    In person
236   2/23/2009   13:12:53   Monday    In person
237   2/23/2009   14:12:56   Monday    In person
238   2/23/2009   15:08:42   Monday    In person
239   2/23/2009   15:28:28   Monday    In person
240   2/23/2009   15:50:50   Monday    In person
241   2/23/2009   16:17:28   Monday    In person
242   2/23/2009   16:48:54   Monday    In person
243   2/23/2009   21:03:16   Monday    In person
244   2/23/2009   21:05:11   Monday    In person
245   2/23/2009   23:01:46   Monday    In person
246   2/24/2009   10:22:48   Tuesday   In person
247   2/24/2009   10:24:40   Tuesday   In person
248   2/24/2009   10:25:26   Tuesday   In person
249   2/24/2009   11:32:29   Tuesday   In person
250   2/24/2009   11:47:25   Tuesday   In person
251   2/24/2009   12:00:57   Tuesday   In person
252   2/24/2009   12:07:44   Tuesday   In person
253   2/24/2009   13:43:59   Tuesday   In person
254   2/24/2009   16:13:57   Tuesday   In person
255   2/24/2009   17:35:11   Tuesday   In person
256   2/24/2009   17:39:57   Monday    In person
257   2/24/2009   20:57:10   Tuesday   In person
258   2/24/2009   20:58:32   Tuesday   In person
259   2/24/2009   20:59:05   Tuesday   In person
260   2/24/2009   21:01:34   Tuesday   In person
261   2/24/2009   21:29:44   Tuesday   In person
262   2/24/2009   21:51:08   Tuesday   In person
263   2/24/2009   23:43:19   Tuesday   In person
264   2/25/2009   11:15:24   Wednesday In person
265   2/25/2009   11:16:26   Wednesday In person
266   2/25/2009   12:07:14   Wednesday In person
267   2/25/2009   12:30:15   Wednesday In person
268   2/25/2009   13:58:34   Wednesday In person
269   2/25/2009   13:59:21   Wednesday In person
270   2/25/2009   14:00:32   Wednesday Via telephone
271   2/25/2009   16:15:50   Wednesday In person
272   2/25/2009   16:32:12   Wednesday In person
273   2/25/2009   21:13:14   Wednesday In person
274   2/25/2009   21:14:19   Wednesday In person
275   2/25/2009   21:15:24   Wednesday In person
276   2/26/2009    9:16:39   Thursday In person
277   2/26/2009    9:19:01   Thursday In person
278   2/26/2009    9:36:46   Thursday In person
279   2/26/2009   10:25:56   Thursday In person
280   2/26/2009   12:47:15   Thursday   Via telephone
281   2/26/2009   12:47:32   Thursday   In person
282   2/26/2009   13:25:39   Thursday   In person
283   2/26/2009   13:47:25   Thursday   In person
284   2/26/2009   13:48:13   Thursday   In person
285   2/26/2009   14:06:31   Thursday   In person
286   2/26/2009   14:11:12   Thursday   In person
287   2/26/2009   16:40:32   Thursday   In person
288   2/26/2009   16:42:37   Thursday   In person
289   2/26/2009   16:44:17   Thursday   In person
290   2/26/2009   17:22:53   Thursday   In person
291   2/26/2009   17:52:17   Thursday   In person
292   2/27/2009    8:32:45   Friday     In person
293   2/27/2009   12:34:25   Friday     In person
294   2/27/2009   12:35:17   Friday     In person
295   2/27/2009   13:34:44   Friday     In person
296   2/27/2009   14:55:17   Friday     In person
297   2/27/2009   14:55:39   Friday     In person
298   2/27/2009   16:55:21   Friday     In person
299   2/27/2009   16:55:41   Friday     In person
300   2/28/2009   11:50:59   Saturday   In person
301   2/28/2009   14:39:50   Saturday   In person
302   2/28/2009   15:02:46   Saturday   In person
303   2/28/2009   17:11:29   Saturday   In person
304   2/28/2009   17:11:43   Saturday   In person
305   2/28/2009   18:20:10   Saturday   In person
306   2/28/2009   19:36:21   Saturday   In person
307    3/1/2009   13:50:46   Sunday     In person     SCITECH, BHSS
308    3/1/2009   15:57:44   Sunday     In person
309    3/2/2009   10:08:16   Monday     In person
310    3/2/2009   11:52:00   Monday     In person
311    3/2/2009   12:37:06   Monday     In person
312    3/2/2009   12:37:29   Monday     In person
313    3/2/2009   12:47:06   Monday     In person
314    3/2/2009   14:22:47   Monday     In person
315    3/2/2009   14:26:52   Monday     In person
316    3/2/2009   14:31:18   Monday     In person
317    3/2/2009   15:03:55   Monday     In person
318    3/2/2009   16:17:32   Monday     In person
319    3/2/2009   16:41:35   Monday     In person
320    3/2/2009   16:41:52   Monday     In person
321    3/2/2009   16:56:07   Monday     In person
322    3/2/2009   17:08:21   Monday     In person
323    3/2/2009   17:54:58   Monday     In person
324    3/2/2009   21:16:05   Monday     In person
325    3/3/2009    9:00:33   Tuesday    In person
326    3/3/2009   10:44:17   Tuesday    In person
327   3/3/2009   11:16:21   Tuesday   In person
328   3/3/2009   11:18:49   Tuesday   In person
329   3/3/2009   11:47:02   Tuesday   Via telephone
330   3/3/2009   12:00:27   Tuesday   In person
331   3/3/2009   12:01:31   Tuesday   In person
332   3/3/2009   12:31:43   Tuesday   In person
333   3/3/2009   15:51:00   Tuesday   In person
334   3/3/2009   16:12:02   Tuesday   In person
335   3/3/2009   16:21:51   Tuesday   In person
336   3/3/2009   17:49:27   Tuesday   In person
337   3/3/2009   19:37:48   Tuesday   In person
338   3/3/2009   20:11:55   Tuesday   In person
339   3/3/2009   20:12:14   Tuesday   In person
340   3/4/2009   10:01:04   Wednesday In person
341   3/4/2009   10:17:14   Wednesday In person
342   3/4/2009   10:17:47   Wednesday In person
343   3/4/2009   11:13:23   Wednesday In person
344   3/4/2009   12:57:46   Wednesday In person
345   3/4/2009   15:11:01   Wednesday In person
346   3/4/2009   15:52:01   Wednesday In person
347   3/4/2009   16:12:00   Wednesday In person
348   3/4/2009   16:24:30   Wednesday In person
349   3/5/2009   11:19:27   Thursday In person
350   3/5/2009   11:20:13   Thursday In person
351   3/5/2009   11:21:25   Thursday In person
352   3/5/2009   11:22:47   Thursday In person
353   3/5/2009   11:23:18   Thursday In person
354   3/5/2009   11:24:06   Thursday In person
355   3/5/2009   12:05:44   Thursday In person
356   3/5/2009   12:26:43   Thursday In person
357   3/5/2009   12:31:22   Thursday In person
358   3/5/2009   13:42:58   Thursday In person
359   3/5/2009   14:21:03   Thursday In person
360   3/5/2009   14:29:55   Thursday In person
361   3/5/2009   14:46:13   Thursday In person
362   3/5/2009   14:53:54   Thursday In person
363   3/5/2009   15:20:35   Thursday In person
364   3/5/2009   16:49:10   Thursday In person
365   3/5/2009   17:05:51   Thursday In person
366   3/6/2009    8:34:59   Friday    In person
367   3/6/2009    9:07:11   Friday    In person
368   3/6/2009    9:48:25   Friday    In person
369   3/6/2009   10:53:20   Friday    In person
370   3/6/2009   10:54:07   Friday    In person
371   3/6/2009   11:45:01   Friday    In person
372   3/6/2009   12:19:55   Friday    In person
373   3/6/2009   17:54:40   Friday    In person
374    3/7/2009   15:17:49   Saturday In person
375    3/7/2009   17:32:23   Saturday In person
376    3/9/2009   12:23:22   Monday    In person
377    3/9/2009   12:23:56   Monday    In person
378    3/9/2009   12:30:31   Monday    In person
379    3/9/2009   12:38:44   Monday    In person
380    3/9/2009   12:55:06   Monday    In person
381    3/9/2009   15:10:26   Monday    In person
382   3/10/2009   12:36:15   Tuesday   In person
383   3/10/2009   15:33:38   Tuesday   In person
384   3/10/2009   16:53:25   Tuesday   In person
385   3/10/2009   17:39:36   Tuesday   In person
386   3/10/2009   17:40:36   Tuesday   In person
387   3/16/2009   11:33:30   Monday    In person
388   3/16/2009   13:25:26   Monday    In person
389   3/16/2009   14:16:41   Monday    In person
390   3/16/2009   14:17:41   Monday    In person
391   3/16/2009   14:54:12   Monday    In person
392   3/16/2009   15:34:11   Monday    In person
393   3/16/2009   15:34:47   Monday    In person
394   3/16/2009   15:35:46   Monday    In person
395   3/16/2009   15:36:27   Monday    In person
396   3/16/2009   15:49:07   Monday    In person
397   3/16/2009   17:20:37   Monday    In person
398   3/16/2009   17:21:34   Monday    In person
399   3/16/2009   17:53:50   Monday    In person
400   3/16/2009   22:36:35   Monday    In person
401   3/17/2009   10:37:04   Tuesday   In person
402   3/17/2009   10:37:52   Tuesday   In person
403   3/17/2009   11:25:12   Tuesday   In person
404   3/17/2009   11:25:50   Tuesday   In person
405   3/17/2009   14:24:27   Tuesday   In person
406   3/17/2009   14:24:55   Tuesday   In person
407   3/17/2009   15:01:27   Tuesday   In person
408   3/17/2009   15:37:34   Tuesday   In person
409   3/17/2009   16:15:32   Tuesday   In person
410   3/17/2009   16:31:46   Tuesday   In person
411   3/17/2009   16:44:19   Tuesday   In person
412   3/17/2009   16:52:28   Tuesday   In person
413   3/17/2009   16:53:55   Tuesday   In person
414   3/17/2009   16:54:22   Tuesday   In person
415   3/17/2009   17:09:52   Tuesday   In person
416   3/17/2009   21:00:40   Tuesday   In person
417   3/17/2009   21:02:05   Tuesday   In person
418   3/18/2009    9:52:22   Wednesday In person   .
419   3/18/2009   10:22:44   Wednesday In person
420   3/18/2009   10:23:39   Wednesday In person
421   3/18/2009   10:54:40   Wednesday In person
422   3/18/2009   10:55:45   Wednesday In person
423   3/18/2009   11:00:54   Wednesday In person
424   3/18/2009   11:01:25   Wednesday In person
425   3/18/2009   11:05:14   Wednesday In person
426   3/18/2009   11:06:30   Wednesday In person
427   3/18/2009   11:50:51   Wednesday In person
428   3/18/2009   11:51:26   Wednesday In person
429   3/18/2009   11:52:07   Wednesday In person
430   3/18/2009   13:21:30   Wednesday In person
431   3/18/2009   13:22:31   Wednesday In person
432   3/18/2009   13:24:18   Wednesday In person
433   3/18/2009   13:24:50   Wednesday In person
434   3/18/2009   13:57:45   Wednesday In person
435   3/18/2009   21:00:09   Wednesday In person
436   3/18/2009   21:01:08   Wednesday In person
437   3/18/2009   21:01:57   Wednesday In person
438   3/19/2009   10:40:36   Thursday In person
439   3/19/2009   10:41:23   Thursday In person
440   3/19/2009   11:49:18   Thursday In person
441   3/19/2009   12:20:36   Thursday In person
442   3/19/2009   12:21:03   Thursday In person
443   3/19/2009   12:21:32   Thursday In person
444   3/19/2009   13:27:23   Thursday In person
445   3/19/2009   13:39:56   Thursday In person
446   3/19/2009   13:54:36   Thursday In person
447   3/19/2009   14:03:42   Thursday In person
448   3/19/2009   15:06:44   Thursday In person
449   3/19/2009   15:38:49   Thursday In person
450   3/19/2009   15:52:49   Thursday In person
451   3/19/2009   16:52:29   Thursday In person
452   3/19/2009   17:08:52   Thursday In person
453   3/19/2009   17:20:48   Thursday In person
454   3/19/2009   21:00:11   Thursday In person
455   3/19/2009   21:01:06   Thursday In person
456   3/19/2009   21:01:47   Thursday In person
457   3/20/2009    9:38:00   Friday    In person
458   3/20/2009    9:40:11   Friday    In person
459   3/20/2009    9:50:30   Friday    In person
460   3/20/2009    9:51:03   Friday    In person
461   3/20/2009   10:08:35   Friday    In person
462   3/20/2009   16:04:49   Friday    In person
463   3/20/2009   16:05:25   Friday    In person
464   3/20/2009   16:57:44   Friday    In person
465   3/21/2009   13:30:47   Saturday In person
466   3/21/2009   14:59:16   Saturday Via telephone
467   3/21/2009   15:34:18   Saturday In person
468   3/21/2009   19:06:34   Saturday  In person
469   3/21/2009   19:07:01   Saturday  In person
470   3/23/2009    9:16:15   Monday    In person
471   3/23/2009   11:41:35   Monday    In person
472   3/23/2009   11:42:17   Monday    In person
473   3/23/2009   12:16:47   Monday    In person
474   3/23/2009   12:17:22   Monday    In person
475   3/23/2009   12:35:04   Monday    In person
476   3/23/2009   12:58:02   Monday    In person
477   3/23/2009   12:58:55   Monday    In person
478   3/23/2009   13:33:10   Monday    In person
479   3/23/2009   13:34:12   Monday    In person
480   3/23/2009   13:59:27   Monday    In person
481   3/23/2009   14:16:16   Monday    In person
482   3/23/2009   15:14:35   Monday    In person
483   3/23/2009   15:59:55   Monday    In person
484   3/23/2009   16:17:25   Monday    In person
485   3/23/2009   17:03:33   Monday    In person
486   3/24/2009   10:49:27   Tuesday   In person
487   3/24/2009   10:50:37   Tuesday   In person
488   3/24/2009   10:51:11   Tuesday   In person
489   3/24/2009   10:55:19             In person
490   3/24/2009   11:16:57   Tuesday   In person
491   3/24/2009   11:38:33   Tuesday   In person
492   3/24/2009   14:05:10   Tuesday   In person
493   3/24/2009   14:12:15   Tuesday   In person
494   3/24/2009   15:00:13   Tuesday   In person
495   3/24/2009   16:11:13   Tuesday   In person
496   3/24/2009   16:11:56   Tuesday   In person
497   3/24/2009   16:14:39   Tuesday   In person
498   3/24/2009   16:22:52   Tuesday   In person
499   3/24/2009   17:34:32   Tuesday   In person
500   3/25/2009   11:04:21   Wednesday In person
501   3/25/2009   11:10:17   Wednesday In person
502   3/25/2009   11:58:53   Wednesday In person
503   3/25/2009   13:09:48   Wednesday In person
504   3/25/2009   13:26:37   Wednesday In person
505   3/25/2009   13:32:06   Wednesday In person
506   3/25/2009   13:33:14   Wednesday In person
507   3/25/2009   16:57:37   Wednesday In person
508   3/26/2009    9:55:37   Thursday In person
509   3/26/2009   10:57:34   Thursday In person
510   3/26/2009   12:09:38   Thursday In person
511   3/26/2009   12:10:32   Thursday In person
512   3/26/2009   14:32:48   Thursday In person
513   3/26/2009   15:51:20   Thursday In person
514   3/26/2009   15:52:38   Thursday In person
515   3/26/2009   16:33:10   Thursday   In person
516   3/26/2009   16:40:22   Thursday   In person
517   3/26/2009   16:46:34   Thursday   In person
518   3/26/2009   17:20:02   Thursday   In person
519   3/26/2009   18:41:19   Thursday   In person
520   3/26/2009   21:55:19   Thursday   In person
521   3/27/2009    0:01:10   Friday     In person
522   3/27/2009    9:15:14   Friday     In person
523   3/27/2009    9:15:58   Friday     In person
524   3/27/2009    9:17:04   Friday     Via telephone
525   3/27/2009   11:05:34   Friday     In person
526   3/27/2009   11:34:31   Friday     In person
527   3/27/2009   12:11:34   Friday     In person
528   3/27/2009   12:12:33   Friday     In person
529   3/27/2009   13:28:01   Friday     In person
530   3/27/2009   16:50:34   Friday     In person
531   3/27/2009   16:50:59   Friday     In person
532   3/27/2009   16:51:21   Friday     In person
533   3/27/2009   16:51:56   Friday     In person
534   3/28/2009   10:05:26   Saturday   In person
535   3/28/2009   17:36:50   Saturday   Via telephone
536   3/28/2009   17:37:48   Saturday   In person
537   3/28/2009   18:47:27   Saturday   In person
538   3/28/2009   19:30:24   Saturday   In person
539   3/29/2009   14:43:36   Sunday     In person
540   3/29/2009   14:44:18   Sunday     In person
541   3/29/2009   18:16:40   Sunday     In person
542   3/29/2009   19:23:20   Sunday     In person
543   3/29/2009   19:32:10   Sunday     In person
544   3/29/2009   19:33:09   Sunday     In person
545   3/29/2009   19:34:23   Sunday     In person
546   3/29/2009   19:55:35   Sunday     In person
547   3/29/2009   20:23:12   Sunday     Via telephone
548   3/29/2009   20:39:02   Sunday     In person
549   3/29/2009   21:04:51   Sunday     In person
550   3/29/2009   21:05:15   Sunday     In person
551   3/29/2009   21:09:18   Sunday     In person
552   3/30/2009    8:53:45   Monday     In person
553   3/30/2009   10:39:14   Monday     In person
554   3/30/2009   11:45:13   Monday     In person
555   3/30/2009   11:56:40   Monday     In person
556   3/30/2009   12:01:10   Monday     In person
557   3/30/2009   12:01:38   Monday     In person
558   3/30/2009   12:28:48   Monday     In person
559   3/30/2009   12:30:02   Monday     In person
560   3/30/2009   13:25:26   Monday     In person
561   3/30/2009   13:26:00   Monday     In person
562   3/30/2009   13:26:36   Monday    In person
563   3/30/2009   15:06:30   Monday    In person
564   3/30/2009   15:08:34   Monday    In person
565   3/30/2009   15:47:38   Monday    In person
566   3/30/2009   15:49:25   Monday    In person
567   3/30/2009   16:43:08   Monday    In person
568   3/30/2009   17:21:32   Monday    In person
569   3/30/2009   17:49:21   Monday    In person
570   3/30/2009   21:30:35   Monday    In person
571   3/30/2009   21:43:30   Monday    In person
572   3/30/2009   22:24:28   Monday    In person
573   3/30/2009   23:43:01   Monday    In person
574   3/31/2009   10:25:53   Tuesday   In person
575   3/31/2009   10:34:44   Tuesday   Via telephone
576   3/31/2009   14:29:28   Tuesday   In person
577   3/31/2009   14:29:56   Tuesday   In person
578   3/31/2009   14:30:10   Tuesday   In person
579   3/31/2009   14:54:59   Tuesday   In person
580   3/31/2009   15:15:07   Tuesday   In person
581   3/31/2009   16:17:44   Tuesday   In person
582   3/31/2009   17:39:18   Tuesday   In person
583   3/31/2009   17:40:17   Tuesday   In person
584   3/31/2009   22:09:32   Tuesday   In person
585   3/31/2009   23:14:22   Tuesday   In person
586    4/1/2009   10:20:37   Wednesday In person
587    4/1/2009   13:14:33   Wednesday In person
588    4/1/2009   13:47:12   Wednesday In person
589    4/1/2009   16:47:02   Wednesday In person
590    4/1/2009   17:12:59   Wednesday In person
591    4/1/2009   20:55:35   Wednesday In person
592    4/1/2009   20:57:16   Wednesday In person
593    4/1/2009   20:58:28   Wednesday In person
594    4/1/2009   20:59:22   Wednesday In person
595    4/1/2009   21:24:49   Wednesday In person
596    4/1/2009   22:03:18   Wednesday Via telephone
597    4/2/2009   10:20:20   Thursday In person
598    4/2/2009   12:13:08   Thursday In person
599    4/2/2009   12:14:20   Thursday In person
600    4/2/2009   13:16:27   Thursday In person
601    4/2/2009   13:17:03   Thursday In person
602    4/2/2009   13:35:19   Thursday In person
603    4/2/2009   16:10:47   Thursday In person
604    4/2/2009   16:58:03   Thursday In person
605    4/2/2009   17:14:21   Thursday In person
606    4/2/2009   21:02:00   Thursday In person
607    4/2/2009   21:17:56   Thursday In person
608    4/2/2009   21:29:17   Thursday In person
609   4/3/2009    9:32:23   Friday     In person   Brenda
610   4/3/2009   10:54:37   Friday     In person
611   4/3/2009   10:55:09   Friday     In person
612   4/3/2009   11:39:14   Friday     In person
613   4/3/2009   11:39:55   Friday     In person
614   4/3/2009   11:53:49   Friday     In person
615   4/3/2009   12:01:41   Friday     In person
616   4/3/2009   12:54:47   Friday     In person
617   4/3/2009   15:04:20   Friday     In person
618   4/3/2009   16:24:11   Friday     In person
619   4/4/2009   12:54:13   Saturday   In person
620   4/4/2009   19:38:12   Saturday   In person
621   4/4/2009   19:39:09   Saturday   In person
622   4/5/2009   14:01:22   Sunday     In person
623   4/5/2009   15:39:09   Sunday     In person
624   4/5/2009   15:40:07   Sunday     In person
625   4/5/2009   17:05:03   Sunday     In person
626   4/5/2009   19:07:57   Sunday     In person
627   4/5/2009   19:35:27   Sunday     In person   Where are the public access computers?
628   4/5/2009   20:49:33   Sunday     In person
629   4/5/2009   20:55:08   Sunday     In person
630   4/5/2009   22:55:50   Sunday     In person
631   4/6/2009   10:49:20   Monday     In person
632   4/6/2009   12:56:04   Monday     In person
633   4/6/2009   12:56:44   Monday     In person
634   4/6/2009   12:57:40   Monday     In person
635   4/6/2009   13:17:53   Monday     In person
636   4/6/2009   13:18:47   Monday     In person
637   4/6/2009   13:37:09   Monday     In person
638   4/6/2009   15:19:36   Monday     In person
639   4/6/2009   15:20:18   Monday     In person
640   4/6/2009   15:20:55   Monday     In person
641   4/6/2009   15:21:32   Monday     In person
642   4/6/2009   15:25:06   Monday     In person
643   4/6/2009   15:34:09   Monday     In person
644   4/6/2009   15:37:42   Monday     In person
645   4/6/2009   15:57:24   Monday     In person
646   4/6/2009   16:18:09   Monday     In person
647   4/6/2009   21:00:51   Monday     In person
648   4/6/2009   21:33:43   Monday     In person
649   4/6/2009   22:03:57   Monday     In person
650   4/6/2009   23:27:10   Monday     In person
651   4/6/2009   23:49:49   Monday     In person
652   4/7/2009    9:45:47   Tuesday    In person
653   4/7/2009    9:52:51   Tuesday    In person
654   4/7/2009   10:46:20   Tuesday    In person
655   4/7/2009   12:27:51   Tuesday    In person
656    4/7/2009   12:31:35   Tuesday   In person
657    4/7/2009   12:32:32   Tuesday   In person
658    4/7/2009   21:17:47   Tuesday   In person
659    4/7/2009   21:24:10   Tuesday   In person
660    4/7/2009   21:35:08   Tuesday   In person
661    4/7/2009   21:35:41   Tuesday   In person
662    4/7/2009   23:54:15   Tuesday   In person
663    4/8/2009   12:12:27   Wednesday In person
664    4/8/2009   12:13:16   Wednesday In person
665    4/8/2009   13:48:39   Wednesday In person
666    4/8/2009   13:51:41   Wednesday In person
667    4/8/2009   23:51:02   Wednesday In person
668    4/8/2009   23:56:35   Wednesday In person
669    4/9/2009   10:35:09   Thursday In person
670    4/9/2009   10:35:58   Thursday In person
671    4/9/2009   10:36:43   Thursday In person
672    4/9/2009   11:31:02   Thursday In person
673    4/9/2009   12:29:07   Thursday In person
674    4/9/2009   13:07:30   Thursday In person
675    4/9/2009   13:21:28   Thursday Via telephone
676    4/9/2009   13:39:02   Thursday In person
677    4/9/2009   14:00:10   Thursday In person
678    4/9/2009   15:25:04   Thursday In person
679    4/9/2009   15:47:49   Thursday In person
680    4/9/2009   16:16:27   Thursday In person
681    4/9/2009   17:12:49   Thursday In person
682    4/9/2009   20:59:46   Thursday In person
683    4/9/2009   21:00:20   Thursday In person
684    4/9/2009   21:01:51   Thursday In person
685   4/10/2009   10:15:11   Friday    In person
686   4/10/2009   10:16:02   Friday    In person
687   4/10/2009   10:16:55   Friday    In person
688   4/10/2009   12:04:02   Friday    In person
689   4/10/2009   12:04:46   Friday    In person
690   4/10/2009   12:05:32   Friday    In person
691   4/10/2009   13:18:36   Friday    In person
692   4/10/2009   13:18:52   Friday    In person
693   4/10/2009   13:20:54   Friday    In person
694   4/10/2009   16:59:35   Friday    In person
695   4/10/2009   17:01:11   Friday    In person
696   4/10/2009   19:59:08   Friday    In person
697   4/12/2009   12:50:33   Sunday    Via telephone
698   4/12/2009   17:09:26   Sunday    In person
699   4/12/2009   18:59:19   Sunday    In person
700   4/12/2009   19:49:54   Sunday    In person
701   4/12/2009   20:05:42   Sunday    In person
702   4/12/2009   20:07:26   Sunday    In person
703   4/12/2009   21:47:28   Sunday   In person
704   4/12/2009   23:05:55   Sunday   In person
705   4/13/2009    9:59:40   Monday   In person
706   4/13/2009   11:33:58   Monday   In person
707   4/13/2009   13:37:11   Monday   In person
708   4/13/2009   14:38:31   Monday   In person
709   4/13/2009   16:48:36   Monday   In person
710   4/13/2009   17:04:51   Monday   In person
711   4/13/2009   17:21:15   Monday   In person
712   4/13/2009   17:40:00   Monday   In person
713   4/13/2009   21:50:50   Monday   In person
714   4/13/2009   23:52:29   Monday   In person
    4. Category of
       question:                  5. Question:                          6. Answer:
                     other: torgersen hall copier
Torgersen Bridge Computer Lab                               go to the torgerson hall
                     other: when to open software distribution? Monday through Friday
Torgersen Bridge Computer Lab                               8am from
Directional          Check-out a book                       You can use the self check out machine by yourself. If it doesn't w
General                                                     We
                     other: What time does the library close? close at 8 on Saturday.
Directional          Check-out a book                       self checkout machine
General                                                     Over the bridge, all the office 2007 on the computer?
                     other: Are there any places that no using Mac? Do you have machines are Apple. All the computers in
General              other: SAS                             I directed the patron to a computer that had SAS installed
Directional          Check-out a book                       Yes you can check out a book, the self-checkout should be workin
                     other: Torgersen Bridge Computer If resetting the computer does not allow the computer to establis
Torgersen Bridge Computer Lab
Directional          other: reserved book                   go to the second floor.
                     other: Where is Innovation Center Torgersen 1140
Torgersen Bridge Computer Lab
Directional          Check-out a book                       self checkout machine
Directional          Check-out a book                       self checkout machine
                     other: Person wanted to get into electricalher to look for a janitor
Torgersen Bridge Computer Lab                               I told closet
Directional          Check-out a book                       self checkout machine
Directional                                                 Go into
                     other: Where is the science reference desk the library proper, go to the curved wing, then turn right
Directional          other: lost and found area?            go to the circulation desk on the second floor
                     other: software distribution
Torgersen Bridge Computer Lab                               the other side of Torgersen bridge
Directional          other: where to drop                   drop box near the entrance door
General              other: gate alarm                      asked questions about library materials, had none, waved him thr
General                                                     Tape Yes
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                     They
                     other: How do I find current periodicals? are on this floor past the photocopiers. They are in call no.
General                                                     yes
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
Gneeral                                                     gave supplies
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
Directional                                                 Return:
                     other: where to return a book and pay a fine book bin just inside library or circ desk Fines: Circ Desk o
                     other: I'm                             Sorry, I don't know the password. They're not our computers.
Torgersen Bridge Computer Lab having trouble logging into a computer in Torgersen Bridge. Do you know the password?
                     other: I'm                             Sorry, I don't know what the problem
Torgersen Bridge Computer Lab having trouble printing a word document in Torgersen Bridge is. The bridge will be staffe
                     other: I don't have enough money on my Hokie passport to print a document in Torgersenthe cashier's
Torgersen Bridge Computer Lab                               Try printing in Newman Library on the fourth floor in Bridge. Can
Geneal                                                      No, you also can't do it on the first floor. They need your card in
                     other: Can I check out a book here without my hokie passport card?
General                                                     Stapler Yes
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) you can, here it is......
                     other: I need some help with my computer
Torgersen Bridge Computer Lab                               Hopefully the people in the Innovation Office on the first floor of
                     other: What's the password for the computers [in Torgersen Hall]? under our jurisdiction
Torgersen Bridge Computer Lab                               I don't know. Sorry. They're not
General                                                     Yes, I study
                     other: will you sign this sheet verifying my will hours in the library
                     other: How                             Long explanation of Bridge ways window)
Torgersen Bridge Computer Lab do I print a document (standing in Torgersen variousat the to print and how to add money
General                                                     Stapler Yes
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional          Check-out a book                       self checkout machine
Directional          Check-out a book                       self checkout machine
General              other: finding a book                  looked on Addison
Directional          Restrooms                              gave directions
General              other: sisn sorority study sheet       yes
General              other: sign sorority study sheet       yes
Directional          Check-out a book                       self checkout machine
General              Scanner                                Yes
Directional                                                 go and ask software distribution
                     other: how to turn on computers at Torgersen bridge
                       other:
Referred to: Althea AschmannHow to organize Steger's home library
General                                                       I taken, with her to the Addison
                       other: every computer in the library iswalked how can I get toone computer directly across from the ba
General                                                       Went with her and
                       other: couldn't find 3 different call numbers on 4th floorfound all three journals.
General                                                       2 paper clips
                       Supplies (pencil/pen/paper/tissue/stapler/etc.) given
Directional            other: can't find this call number     directions to 3rd floor for a call number
Directional            other: Where is the stairwell          Just past the lounge
Directional                                                   3rd
                       other: Where are the L call numbers? floor
BHSS                   other: help with research              I referred them to the Subject Guides on the Library Home page a
                       other: looking for a room no. in Torgersendirections
Torgersen Bridge Computer Lab                                 gave
Directional            Check-out a book                       self checkout machine
Directional            Check-out a book                       self checkout machine
                       other: what Torg labs have AutodeskTorg 1010 & 1080
Torgersen Bridge Computer Lab                                   inventor
General                Hours library open                     Until Midnight
General                                                        library
                       other: Looking for a new book in the Check the new book shelf on 2nd floor and ask at Ref Desk for ass
Directional
General                Printing from library workstations gave information
General                                                       signed
                       other: Signing sheet verifying student study hours in library
General                                                       signed
                       other: Signing student sheet verifying student study hours in library
Directional                                                   I referred her to it
                       other: Student wanted a machine with Photoshop on the Innovation Center on Torgersen first floor
Directional            Printing from library workstations explained networked printing to Photocopy Office
                       other: lower the shades? sun is too bright
Torgersen Bridge Computer Lab                                 I lowered the shades on the left hand side
Referred to: 4-help                                             (on him the computer)
                       other: problems with internet accessgavepersonal web address for Computing Center - where he can c
General                                                       he wanted
                       Supplies (pencil/pen/paper/tissue/stapler/etc.) me to GIVE him a pen (not loan, but thought we were
                       other: where is the Bridge printer? directed her to the printer
Torgersen Bridge Computer Lab
General                other: what does "On Hold" mean? Explained that On Hold means someone has requested the book
General                other: lost cell phone                 try Torg office/Squires Info desk/Newman Circ desk
                       other: torgersen meeting room
Torgersen Bridge Computer Lab                                 I don't know, but if you need meeting room, there is several mee
Directional
                       other: Turned on computer for a patron
Torgersen Bridge Computer Lab                                 turned on computer
BHSS
General
Directional            Check-out a book                       self checkout machine
General                                                       gave supplies
                       Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
General                Hours library open                     Close tonight at 8
Directional            other: Where to return books           Book drop or circ desk
                       other: when does software distribution open? from Monday through Friday
Torgersen Bridge Computer Lab                                 8am-5pm
                       other: I need some
Referred to: Second floor reference desk articles about vampires.
Directional            other: Return the movies               You have to go to the circulation desk on the second floor--which
General                                                       when I am out of U.S.?
                       other: Can I use VT library resources Yes, you can access to the resources as long as you are a current s
                       other: do                              No, they are public use
Torgersen Bridge Computer Lab you have to sign up to use the computers on the bridge?
                       other: how                             Button on the back bottom right hand corner
Torgersen Bridge Computer Lab do you turn on the computers on the bridge?
General                                                       Ruler Sorry,
                       Supplies (pencil/pen/paper/tissue/stapler/etc.) can't find one
General                other: FARS CD-ROM                     in ECS
General                other: returning a book                gave directions to book drop
General                Scanner                                in back of room
General                other: Helped Girl Scouts find their tour on Torgersen lst Floor
Directional            Photocopy                              gave directions
Directional             Photocopy                             gave directions
BHSS
Directional             Check-out a book                      self checkout machine
Directional             Check-out a book                      self checkout machine
                        other: Printing from Torgersen workstations
Torgersen Bridge Computer Lab                                 gave information
Directional             Check-out a book                      self checkout machine
                        other: Using computers in Torgersengave information
Torgersen Bridge Computer Lab                                  Bridge
Directional             Check-out a book                      self checkout machine
Directional             Check-out a book                      self checkout machine
Directional             Check-out a book                      self checkout machine
Directional                                                   Throughout
                        other: Where are the computers in the library? the library
General                                                       Signed notebook
                        other: can you sign me in for my study hours
General                                                       (mini tab) on PC, she had a mac
                        other: needed to view stats package Prof sent her here, put in ECS at stats machine, she had her own C
Referred to: circulationCheck-out a book                      It was an unbarcoded journal, referred to circ.
                        other: how
Torgersen Bridge Computer Lab do I get to 3rd floor Torg cross bridge, turn left at end of the hall
General                 other: gate alarm                     went through book pack, asked the questions, nothing there, wav
Directional             Check-out a book                      self checkout is down today, checked out books
General                 Restrooms                             gave directions to torgersen ladies room
Directional             Check-out a book                      self checkout down, checked out books
Directional             Check-out a book                      yes
Directional             Check-out a book                      yes
Directional             Check-out a book                      yes
General                 other: When can I recall a book?      You can submit a recall any time. The book will be called in after
Directional             other: book return                    As you going into the library on tbe right hand side there is a boo
General                                                       No, Is is the library desk.
                        other: I'm picking up a couple of laptops.thisthis Room 3320? You need to go through the bridge.
General                 other: beeper set off                 I couldn't find anything that was setting it off.
                        other: Wanted to obtain GIS softwareoftware Distribution
Torgersen Bridge Computer Lab                                 S
General                 other: book return                    As you are going into the library on the right-hand side
Directional             Check-out a book                      yes
Directional             Check-out a book                      yes
General                 Hours library open                    midnight
Directional             Photocopy                             go to the copy center on the 4th floor
Directional             Check-out a book
Directional             Check-out a book
General                                                       gave supplies
                        Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
Directional             Check-out a book
Directional             3310/Torgersen Classroom              gave directions
Directional             Check-out a book
Directional             Check-out a book
                        other: Where do I get my print job ingave information
Torgersen Bridge Computer Lab                                   Torgersen Bridge?
                        other: Where do I pick up a print job gave information
Torgersen Bridge Computer Lab                                  in Torgersen Bridge?
Directional             3310/Torgersen Classroom
Directional             other: Heather's Office               gave directions
Directional             other: Special Collections            gave directions
General                                                       showed
                        other: How to check account for checked-out books
Directional             Check-out a book
Directional             Check-out a book
Directional             Restrooms                             gave directions
Directional             other: water fountain                 gave directions
Directional             Check-out a book
Directional             Check-out a book
Directional             Restrooms                             gave directions
Directional             Check-out a book
Directional             Check-out a book
Directional             Check-out a book
Directional             Check-out a book
Directional             Check-out a book                      yes
Directional             Check-out a book                      yes
Directional             Check-out a book                      I can do it here.
                        other: password for bridge compjterWe are a separate entity (library) from the bridge, which is run by
Torgersen Bridge Computer Lab
                        other: Where can I buy SAS software?ry the software window at the other end of the bridge
Torgersen Bridge Computer Lab                                 T
Referred to: Circulationother: check out a bound journal      You will need to go to the Circulation Desk on 2nd floor to check
Directional             Check-out a book                      yes
General                 other: Where do I check out a DVD? Circulation on 2nd floor
                        other: How
Torgersen Bridge Computer Lab late is the bridge open? Until midnight tonight--the same time the library closes
Directional             other: Lost and Found                 Circ desk, 2nd floor
Directional                                                   Gave a tissue
                        Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional             Check-out a book                      Checked out 4 books for them, 1 would not check out here so I se
Directional             Check-out a book
Directional             Check-out a book
Directional             Check-out a book
Directional             Check-out a book
Directional             Check-out a book
Directional             Check-out a book
Directional             other: where is ILL?                  gave directions to first floor library
General                 Photocopy                             wanted to print, explained bridge printing and library printing
General                 other: printing 2007 doc - where? machines in library have 2003. Found a student who had his wire
                        other: Software Dist.
Torgersen Bridge Computer Lab                                 Across the bridge
                        other: Software Distribution
Torgersen Bridge Computer Lab                                 Across the bridge
                        other: Where are they giving blood today? They said something about down on the other end of that
Torgersen Bridge Computer Lab                                 Torgersen Museum is on 1st floor Torgersen Museum.
General                                                       I called the Dean's Suite. It had been reported and called in for
                        other: I need to report that the handle inside the door of the Graduate Study Lounge is falling off. m
General                 Scanner                               You may use it. Sign in on this log sheet now and sign out again w
General                 other: set off beeper                 He had just gotten books from the bookstore. I thumped them a
Directional             Check-out a book                      The bar code was worn, so I checked it out.
General                                                       I asked her what her
                        other: Did my friend leave a biology book here for me? name was. There was a biology book at the
General                                                       I told the desk
                        other: Wanted to know when Lane was onhim Lane would he at the BUD/Hum/SOSI desk from 5-9 and
General                 other: set off beeper                 He said it might be his laptop--he was having issues with it. I aske
General                                                       yes
                        other: Can I leave this reserve book here 2 minutes while I go into Torgersen?
                        other: bridge lost and found
Torgersen Bridge Computer Lab                                 You might ask at the software window tomorrow (closed now) or
Directional             Check-out a book                      Patron said his book didn't check out, but it did. He didn't hear it
Directional             Hours library open                    Close at midnight tonight
Directional             Check-out a book                      Machine would not check out the book so I checked it out on the
Directional             Restrooms                             gave directions
Directional             Photocopy                             The copy center is on the 4th floor.
                     other: Where is 3060 Torgersen Hall I escorted him there
Torgersen Bridge Computer Lab
General              Printing from library workstations gave information
General                                                    signed
                     other: sign off on student soroity study form
General                                                    signed
                     other: signed off on student study form
Directional          207A/Newman Classroom                 gave directions
General              other: signed a student study form signed
General              other: alarm                          had to desensitize book already checked out (she had the check-o
General              other: study hours sign-in            signed her in
Directional          Restrooms                             explained directions
Directional          Check-out a book                      is the self check out machine working? yes
General              Scanner                               location of scanner
Directional          Check-out a book                      no bar code on journal - sent him to Circulation
General              other: question about renewing dvd wanted to know if he could return then re-check out dvd - yes
Directional          Check-out a book                      showed self checkout procedure, one book (of course) had to be
General                                                    sheets of paper? gave him a few sheets of scrap paper
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                    stapler
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
General              Check-out a book                      maximum renewals - can I check in and check back out here at To
General                                                    stapler?
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional          Photocopy                             gave directions
General                                                    We
                     other: program called on-screen takeoff don't have that up here. Try calling the Software Window in t
General                                                    We don't give out computer paper. She pleaded that she just nee
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
General              Hours library open                    Close at midnight
                     other: Where to pick up prints on the bridge out the location of the printer and explained that payme
Torgersen Bridge Computer Lab                              Pointed
General              other: Vending Machine                Torgerson
Directional          other: Where to copy a microfiche microforms area
Directional          other: Where to return a library book gave directions
General                                                    gave supplies
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
General                                                    gave supplies
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
General                                                    gave supplies
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
Directional          Photocopy                             gave directions
Directional          other: Where to pay a library fine Photocopy/cashier
Directional          other: returned a "recall " book      take to Circ desk on 2nd floor - more direct Book return Bin is also
General              Scanner                               OK
Directional          other: Book returns                   Book Return Bin
Directional          Check-out a book
                     other: Printing from Torg workstations
Torgersen Bridge Computer Lab
Directional          other: where to pay fines             Photocopy/cashier
Directional          other: want to use FASB               Business/Law machine
Directional          other: where is book return bin       gave directions
General              other: how to access to internet      go to any computers on the each floor of the library
General                                                    As at one time?
                     other: How many books can I check out a undergrad, you can check out 50 books at maximum for one
Directional          other: Can I go out this way?         Yes, you can.
General              Hours library open                    It closes at 8 o'clock today.
Directional          other: Where can I pay fine?          The copy center. Go down that way and turn right.
General              other: do you have 1984 the movie? checked addison, no dvd or vhs
Directional          other: book return                    on the right as soon as you enter the library from here
General              other: FARS software                  Yes
                     Scanner
Torgersen Bridge Computer Lab                               no
                     other: Torgersen computer
Torgersen Bridge Computer Lab                               don't know
                     other: where is the lost and found for gavebridge
Torgersen Bridge Computer Lab                               I the her Jonathan Davis's phone number??? Maybe should hav
Directional                                                  library 'lobby.' Where is that?
                     other: I need to meet my class in thegave her directions to 2nd floor, near front door & circulation.
General                                                     a lab with math software?
                     other: do you know where I can find There's the math emporium - gave her directions.
General                                                     handed him
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) the tissue box
General                                                     handed him
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) the tissue box, time for the hand sanitizer, this is the
Directional          Restrooms                              directed him into the library
General              Scanner                                yes--sign in on the clipboard and sign out again when you leave
Directional          other: FAX                             You may do that at the desk that is where the bank of photocopie
Directional          Photocopy                              Gave directions to Photocopy area
Directional          Printing from library workstations Explained that prints are picked up at photocopy and gave directi
Directional          Printing from library workstations Explained that prints are picked up at photocopy and gave directi
                     other: Lost
Torgersen Bridge Computer Lab and found                     Center desk, Torgersen Hall
                     other: Where is room 3050 Torgersen Hall (FDI class)
Torgersen Bridge Computer Lab                               Through the bridge, almost to exit door, turn left, go down the ha
Directional          other: Where are the computers? In Torgersen Bridge and also in the library
                     other: Problem with a computer in Torgersen Bridge staff after 5 PM
Torgersen Bridge Computer Lab                               Referred them to
Directional          Check-out a book                       I checked out a book for a patron
General                                                     See # 5
                     other: I signed a sheet verifying a student was in the library
General              Printing from library workstations Person wanted to print a word document and not pay with a hok
                     other: Problems with one of the Macs ondon'tbridgecontrol over those computers.
Torgersen Bridge Computer Lab                               We the have
Directional          other: Check-out a bound journal I directed hin to Circulation on 2nd floor.
Directional          Check-out a book                       It was his first time to check out, so I helped him through it.
General              Scanner                                Yes, just sign in on the clipboard and sign back out when you leav
Directional          Restrooms                              gave directions to bathrooms on 4th floor of the Library
                     other: Where is printer
Torgersen Bridge Computer Lab                               Directed them to the printer by the windows.
Directional          Photocopy                              Gave directions to photocopy
General              Hours library open                     Close at Midnight Sunday-Thursday, 8 pm on Friday & Saturday
Directional          other: book return                     gave directions
General              Hours library open                     gave hours
Directional          Check-out a book
General                                                     gave supplies
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
                     other: pc                              try
Torgersen Bridge Computer Lab not connected to the internet rebooting
Directional          Check-out a book
Directional          Check-out a book
                     other: Where can I pick up copies printedwaythe bridge carrels on the left side of bridge, need a hokie
Torgersen Bridge Computer Lab                               Half on down the
General                                                       they scan not when they are here.
                     other: when I drop books in drop willYes, you dothemneed to checkinpicked up
General                                                     Not here in library, gave him bookstore phone number
                     other: do you service lap tops or is that the bkstore?
Directional          Check-out a book                       I checked out the book that the other scanner would not read.
Directional          Check-out a book                       Barcode was upside down, so put a "Verify barcode" sticker on an
Directional          Restrooms                              Directed to 4th floor bathrooms
                     other: Printer
Torgersen Bridge Computer Lab                               Directed to printer and informed that payment was Hokie Passpo
Directional          other: Where to return books           Circ desk or book drop
Directional          Scanner                                there is a scanner in the room 3300.
Directional                                                 at
                     other: where to pick up book on hold the circulation desk on the second floor
Directional          other: interlibrary loan office        on the first floor
                     other: printing
Torgersen Bridge Computer Lab                               Print your job from a library computer instead and you can pay ca
General                                                    We called Vet not library and found out the book was in their Re
                     other: Checking why a book at Vet Med book couldMedbe requested.
Directional          Check-out a book
                     other: where to print in Torgersen Bridge them directions to find printer & how to pay
Torgersen Bridge Computer Lab                              gave
                     other: lost
Torgersen Bridge Computer Lab wallet in Torg Bridge?       Neal had found and took to Circ earlier
Directional          other: looking for Ed Brooks          not here today in Tower - he'll be here tomorrow at this time
BHSS                                                       looked up those
                     other: looking for books on human resources careers keywords in Addison & found some likely prospe
Directional          other: how to find L11 call numbers gave her a map with directions (once we determined that it was b
General              other: sign study sheet for sorority yes
Directional          Restrooms                             ABout the same distance--one in Torgersen on this floor and 1 big
                     Printing
Torgersen Bridge Computer Labfrom library workstations He also wanted to know how to print from the bridge. I told him
                     other: Do                             I think they Explorer?
Torgersen Bridge Computer Lab computers in the bridge have Internet do, but that is run by the Computing Center and this i
General                                                    Sure
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
                     other: printing in bridge
Torgersen Bridge Computer Lab                              Printing using Hokie passport.
Directional          Check-out a book                      I checked out four books for a patron since the machine wouldn't
General                                                    No, they
                     other: Person asked if missing keys turned in hadn't been turned in
Directional          Check-out a book
Directional          Check-out a book
Directional          Restrooms                             gave directions
Directional          Check-out a book
Directional          Check-out a book
Directional          other: where to return books          into the dropbox near the door on the 4th floor
Directional                                                gave supplies
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
Directional          Check-out a book
Directional          Check-out a book
Directional          Check-out a book
General              Hours library open                    gave information
General              Hours library open                    gave information
General                                                    Sorry, ma'm, cannot help you with that, never used it before
                     other: some sort of protocol thing i never heard of
Directional          other: book return                    Directed patron to book return inside library
Directional          Restrooms                             down the hall, turn right
General                                                    Guy needed
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) to borrow the stapler and I gave it to him.
Directional          Check-out a book                      I checked a couple of book patron who couldn't get the system to
Directional          Check-out a book                      I checked a couple of book patron who couldn't get the system to
General                                                    I told her drives in and referred
                     other: Person wanted to know if we sold flash we didn'tthe library her to the bookstore.
General              other: Bugles?                        ONline or also in print. Use Addison for call number and link.
General              Scanner                               I showed him where the scanner was and he used it.
Directional          Check-out a book                      Manually checked a book out for a patron
Directional          Check-out a book                      I manually checked a book out for someone.
Directional          other: Where to return books          pointed out where the book return was located on the 4th floor
General              other: searched a book title          searched on Addison
General              other: searched a book title          searched on Addison
Directional          Check-out a book
Directional          other: Where to pay library fines     Photocopy/cashier
General              Check-out a book
Directional          Restrooms                             directed to 4th floor restrooms
                     other: software distribution
Torgersen Bridge Computer Lab                              at the other side of Torgersen Bridge
Directional          Check-out a book                      One of seven books did not check out. I checked it out manually
Directional             Check-out a book                      I checked out a book to a patron - the self checkout didn't accept
General                                                       I referred
                        other: Someone wanted to return some books him to the book drop just inside the library door.
                         Desk                                 I transferred the call to the circulation desk
Referred to: Circulationother: Person had a fine & also wanted to renew books by phone
General                                                       I signed the page
                        other: I signed a sheet verifying student study hours in Torgersen Bridge
                        other: Person wanted the login for Torgersen Bridge computers
Torgersen Bridge Computer Lab                                 I told him I didn't know it since they weren't our computers. Told
General                                                       I his lap top computer
                        other: Person needed some help with referred him to the Innovation Center (former New Media Cente
Directional                                                   Showed him certain call numbers
                        other: Patron needed help finding the location of where on the 3rd floor his books would be found. U
                        other: password for computer in bridge
Torgersen Bridge Computer Lab                                 I don't know. The bridge is run by the Computing Center and this
General                 other: help with self check-out       I "walked" her through the checkout for her first time.
                        other: Time
Torgersen Bridge Computer Lab bridge closes                   It's supposed to be open until midnight.
Directional             Check-out a book
Directional             Check-out a book
Directional             Check-out a book
General                                                       let him use
                        Supplies (pencil/pen/paper/tissue/stapler/etc.) stapler....
                        other: computer can't access the internet
Torgersen Bridge Computer Lab                                 try another, or contact the names on the kiosk.
                        other: computer can't access the internet
Torgersen Bridge Computer Lab                                 try another, or contact the names on the kiosk.
General                                                       gave supplies
                        Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
General                 Printing from library workstations gave information
General                                                         referred him to
                        other: Getting a library card without Ibeing a student Circulation on the 2nd floor.
General                 Check-out a book                      2nd floor circ desk
General                 Scanner                               Sure. Just sign in on the clipboard here and sign back out when y
General                                                         on the one Can I just drop it in?
                        other: Book Return? It's actually dueThere is 9th. on the right as you go into the library.Yes, you can dr
General                                                       Someone needed to borrow a piece of scotch tape
                        Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                                   I or circ desk only?
                        other: Where to return a book? Here referred them to the book drop straight ahead
General                                                       I referred them to Torgersen Computers library
                        other: Someone wanted to know if they could print a photoshop paper in the or also check with the In
General                                                       No, she would any lightbulbs on 2nd floor
                        other: Person (Brenda H) wanted to know if we hadcheck with Loriin our office
General                 Check-out a book                      I helped a patron with his book checkouts
                        other: Person wanted to know if I knew the password know theapassword Bridge computer
Torgersen Bridge Computer Lab                                 I told her I didn't to log in Torgersen
Directional                                                   I
                        other: Where is the Science Ref desk?gave her directions
Directional             Photocopy                             gave directions to Photocopy
Directional                                                   looked it up in
                        other: looking for SAE Technical Papers on CD-Rom Addison and see that SCI/TECH has it in their Read
General                                                       stapler? let
                        Supplies (pencil/pen/paper/tissue/stapler/etc.) her use it
General                 other: patron found a cell phone      he figured out how to find her name and he emailed her to tell he
Directional             Restrooms                             gave directions to the restroom
                        other: looking for Software Sales
Torgersen Bridge Computer Lab                                 gave directions
                        other: Patron had question about using the printer in with Hokie Bridge
Torgersen Bridge Computer Lab                                 Pay for print job Torgersen Passport
General                 Check-out a book                      Patron couldn't check out a book with the self check out machine
                        other: building maintenance--leak in Ibridgethe attendant there the buildings and grounds no. - 1-4300
Torgersen Bridge Computer Lab                                   gave
General                                                       Yes. It's at Circulation on
                        other: D you have a lost and found specifically for the library? 2nd floor. (It was a month ago she lost
General                 Hours library open                    Friday (March 6): 7:30am-6pm, Saturday (March 7): 9am-6pm, Su
Directional             other: interlibrary loan              on the first floor
General                                                       I let person
                        Supplies (pencil/pen/paper/tissue/stapler/etc.) borrow the stapler
Directional             Printing from library workstations Person wanted to know where to pick up a print job in the library
General                                                       Person wanted to borrow a pen for five minutes. I loaned her on
                        Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                       I an RC call number is shelved
                        other: Person wanted to know where explained he shelving order on the 4th floor beginning with behi
General                 Check-out a book                      One of three books did not check out. I manually checked out tha
Directional             other: Where to return books          Directed to bookdrop and circ desk
General              Scanner                               This scanner can do the color scan.
Directional          Scanner                               You may also use the scanner at the copy center
General              Scanner                               I invited them in to use the scanner
General              Scanner                               Invited a second person in to use the scanner.
General              Check-out a book                      Gave information about checking out some books and also return
General              Scanner                               I invited into the room a couple to use the scanner
General                                                    I checked and from of her hold items are currently at the
                     other: Person wanted to know if a book requested none storage is now here at the circ desk circ des
                     other: am                             No,
Torgersen Bridge Computer Lab I allowed to go into the bridge it is closed for break
General              Check-out a book                      Self check out machine didn't want to check out two books for a p
                     other: Torgersen Bridge Computer Access is closed, no access.
Torgersen Bridge Computer Lab                              Bridge
                     other: My                             That computer Do run by the Computing Center. It is locked th
Torgersen Bridge Computer Lab son left his pool stick in the computer lab.lab isyou have a lost and found?
General              Scanner                               Yes, you may use it.
                     other: Wanted to use computers in bridge by the Computing Center and is closed for the whole wee
Torgersen Bridge Computer Lab                              It is run
General              Check-out a book                      Checked a book out with a bad bar code for a patron
BHSS                                                       I how do I do that
                     other: I need articles from magazines,brought her behind the desk, showed her the subject guides, an
General              Check-out a book
General              Check-out a book                      self checkout didn't work on one book, checked it out on millenni
BHSS                                                       showed her help and select all, then subject
                     other: i'm doing a paper on child abuse and needebscosearching or finding articles pages, then Addiso
General              Check-out a book                      barcode wouldn't read on self check out, used millennium circ.
General              Scanner                               pls sign in
General              Check-out a book                      self check out did not work for one book, checked it out for him
General              other: can i return here?             showed him the drop box, return bin
General              other: asking for Ana                 walked her to her office, Ana not there, wanted to leave somethi
                     other: Is                               understand there
Torgersen Bridge Computer Lab there any protocol for usingIthe bridge area? are instructions near the middle desk area. Th
General              Scanner                               Yes, you may use it. Sign in on the clip board here and sign out ag
Directional          Check-out a book                      His card barcode was worn off, so I checked out 4 books and advi
General              Hours library open                    Until midnight.
General              Scanner                               A student wanted to scan an article. I invited her into the room t
General                                                    I nearest him was.
                     other: Person wanted to know where directedATM to Squires Student Center
Directional          Check-out a book                      Person was a proxy for a faculty member. I referred her to the Ci
Directional          Check-out a book                      Person had a question on how to self-check out a book
General              other: location of courtesy phone sent to copy center
Directional          other: book return                    sent to drop box
General              3310/Torgersen Classroom              let her in to classroom to retrieve jump drive she left behind
                     other: innovation space
Torgersen Bridge Computer Lab                              in Torg, 1st floor, etc
General              Scanner                               Yes. Sign in on the clipboard here and sign out when you leave, p
General                                                    Yes, there's the Math Innovation Space?
                     other: Do you know any computer labs on campus besides Emporium at U. Mall. The Computing Cent
Directional          Check-out a book                      He had never checked a book out before, so I "walked" him throu
Directional          Check-out a book                      Put your Hokie Passport on top the other one like it shows, then p
Directional          Check-out a book                      Put your Hokie Passport on top the other one like it shows, then p
Directional          Check-out a book                      Put your Hokie Passport on top the other one like it shows, then p
SCITECH                                                    There is an abbreviation book at the SciTech Desk. stands for.
                     other: I have a question about this science citation. I don't know what this abbreviation (I was there a
Directional          Photocopy                             Directed to photocopy area and gave price per page
General              Hours library open                    Gave library and also showed them Library Home Page
General                                                    Circulation will email you.
                     other: If book checked out and she recalls it. How does she get notified when book is back?
Directional                                                sent to circ, gave him directions
                     other: WANTED TO CHECK OUT BUT DIDN'T HAVE A LIBRARY CARD to 2nd floor
Directional          Check-out a book                      Self checkout did not work on one book, so I did it.
General                                                    bridge
                     other: can I print with money on the No, must use hokie passport. Then explained printing in library.
Directional                                                gave him was available,, where is it?
                     other: Patron had call number HQ, knew book a map and directions to 3rd floor.
Directional          Check-out a book                      first time instruction on self checkout
Directional          Check-out a book                      first time instruction on self checkout
Directional          Check-out a book                      instruction for first time checkout on self checkout
Directional          Check-out a book                      first time instruction for self checkout (honors class in classroom
General              Scanner                               had him sign in and pointed to scanner
Directional          Check-out a book                      first time instruction on self checkout
General              other: where can I return a book? book bin right inside the library
Directional          3310/Torgersen Classroom              right there, point
General              Scanner                               sign in and it's in the corner
General              other: Gate alarm                     went thru pack, desensitized a used book
General                                                    stapler
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
                     other: I'm                            Sorry, bridge
Torgersen Bridge Computer Lab having internet problems on the call 4-help, try software distribution, call 1 - 2087
                     other: What time does the Bridge close
Torgersen Bridge Computer Lab                              Midnight
General                                                    Indicated scrap paper box on counter
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                    Indicated pencils in the box on the counter
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                                I referred him to the Innovation Center on the first floor of Torge
                     other: Someone wanted to know where to go for laptop support
Directional                                                I took him office
                     other: Someone was looking for Kiri Goldberg's to her office
Directional          Printing from library workstations Patron wanted to know where to pick up print jobs in the library.
Directional          Check-out a book                      Ellen Krupar's students tried to check out some books. I helped t
Directional          Check-out a book                      Ellen Krupar's students tried to check out some books. I helped t
Directional          Check-out a book                      Ellen Krupar's students tried to check out some books. I helped t
General                                                    Nooooo. Only free
                     other: someone said the library has newspapers forthe Collegiate Times is given away for free. (He nee
Directional          Check-out a book                      had to scan book barcode for him
General                                                     for computers (not related to CD-Roms or special apps)
                     other: wanted to use our computers No -sutdy group in the ECS for for special applications
Directional          Check-out a book                      had to check out a book for a patron
General              Printing from library workstations directed him into the library and told him about printing to Photo
BHSS                                                       I numbers the Sound & the Fury)
                     other: looking for a book in the PS callexplained (Thecall number system for Faulkner - she said she had
                     other: looking for Torgersen 3080 directed him to the other side of the Bridge
Torgersen Bridge Computer Lab
General              other: Book return                    There's a book bin on the right as you go into the library.
Directional          other: What floor is this?            It's the 3rd floor of Torgersen, but the 4th floor of Newman Libra
General                                                    It was his can I check use
                     other: New at checking out. How many booksfirst time to out?the self check out, so I "walked" him th
General                                                    They used
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) the stapler
General              Scanner                               Reminded him to sign the sheet on the clipboard
General                                                    He used the
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) pencil sharpener
Directional          Check-out a book                      Helped someone check out some books
Directional                                                I the New Book Shelf is. She said it doesn't appaear on library ma
                     other: Person wanted to know where gave her directions to its location on the second floor near the R
Directional          other: Where can I return books? I directed him to the book drop just inside the next door
General              Check-out a book                      Showed and helped a person check out a couple of books
                     other: Where is Torgersen 3150
Torgersen Bridge Computer Lab                              Directed someone to Torgersen 3150
Directional          Check-out a book
Directional          Check-out a book
Directional          other: book return                    gave directions
Directional                                                go books
                     other: where to return interlibrary loan to the circulation desk on the 2nd floor.
                     other: Does the software distribution openonly opens from Monday to Friday.
Torgersen Bridge Computer Lab                              No, it today?
Directional          Check-out a book                      Yes, the book has to be checked out here before you enter the br
Directional          Restrooms                             Go down the right way. You will see it on your left.
Directional          Check-out a book                      Yes, you can check it out here.
Directional          Photocopy                             at the copy center on the 4th floor
Directional          Check-out a book                      Manually checked out a couple of books for a patron. The machin
Directional          Scanner                               In the back of the room
General              Check-out a book                      Had to check one book out manually since machine wouldn't or c
Directional                                                2nd
                     other: Where is the library writing centerfloor
General                                                    Yes, bridge
                     other: Can PubMed be accessed from theone way or another. All terminals in the library were in use,
                     other: Where is the software distribution office?
Torgersen Bridge Computer Lab                              Straight through the Torgersen Bridge
General                                                    Straight ahead
                     other: Where is the closet place to return books? and through the door and there's a drop box on th
General                                                    You can ask
                     other: where do I go with a computer problem at Software distribution but the only place I know is t
                     other: how                            cross
Torgersen Bridge Computer Lab do I get to Innovative Spaces the bridge, go to first floor, go down the hall, take a left, an
General              Printing from library workstations explained the process, then go to Cashiers window to pickup and
Directional          Check-out a book                      self checkout didn't work on one book, I checked it out
General              other: gate alarm                     had a journal that was not checked out, no barcode. Told him he
General              other: gate alarm                     no library materials
Directional          Check-out a book                      She had never used the self-checkout, so I helped her through it.
General              other: Time the bridge closes         It's supposed to close the same time the library does--midnight.
General                                                    He
                     other: Someone looking for Ed Brooks was here until a few minutes ago. Most likely somewhere in t
                     other: Can                            Yes, the first floor through that door?
Torgersen Bridge Computer Lab we get to the computer lab onbut you then have to go outside and cross over. It's easier to
Directional          Check-out a book                      Helped someone check out a book
General                                                    I let him get
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) some tissues from the tissue box
General                                                    The 4th floor cashiers office couldn't do it. I suggested
                     other: A couple of guys wanted to know where they could print an 11 by 17 pdf document Kinkos or
General                                                    I suggested he check at something on card stock paper
                     other: Someone wanted to know if and where he could printthe cahsier's office, or else check with Kin
Directional          Check-out a book                      one book wouldn't work on self checkout. I did it for him.
General                                                    No
                     other: do library computers have adobe illustrator
                     other: is
Torgersen Bridge Computer Lab this where I get software? No, other side of the bridge.
General                                                    Yes, you may.
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
General              other: How late are you open tonight? Midnight
General                                                    I got some more
                     other: Do you have more staples? This stapler is out. staples.
Directional                                                I gave
                     other: Heather Moorefield-Lang's office him her office no.
General              Scanner                               Yes. Sign in here on the clipboard and sign out again when you le
General              Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional          Check-out a book
General                                                    4help (
                     other: need help loading a software package231-4357)
General              other: do you have a fax machine Yes, in the Photocopy/Cashiers area. Gave directions. Yes, there
General              Check-out a book                      self checkout said, unresolved issues with your account. Sent him
General              other: gate alarm                     asked if he had library materials, showed me his bag, only a lapto
General                                                      jacks
                     other: does the library have ethernetno, only Torg bridge and Torg atrium. Must register to use jacks.
                     other: Pick
Torgersen Bridge Computer Lab up software                  You get that at the open window at the other end of the bridge.
Directional          Check-out a book                      Helped patron check one book out manually which the machine d
Directional          Check-out a book                      I helped a patron check out a book which the machine wouldn't c
Directional          Check-out a book                      Machine wouldn't check out a book, so I did it for him.
                     other: Person wanted to know where told printer wasit was -- half way back on the west side of the ro
Torgersen Bridge Computer Lab                              I the her where in Torgersen Bridge
                     other: computer isn't connected to the printer
Torgersen Bridge Computer Lab                              I tried to find the emergency number for the Torg Bridge people,
Directional                                                gave out stapler
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
                     other: how
Torgersen Bridge Computer Lab to login to Bridge computer? (apparently the computers sometimes log themselves off)Told him
General                                                    Sure
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional          Restrooms                             You are about half way between the one in Torgersen on the othe
General              other: Book renewal for 2nd time You may check with Circulation. They will tell you if you can rene
General              Check-out a book                      Patron had never checked out a book at a self-checkout, so I help
General              other: Looking for a Dissertation     Found information on Addison gave him the call number, showed
General              other: Wanted to renew books          Was told that we could not renew books here and directed him to
General                                                    Printed 3 pages in
                     other: Needed printer. Library print shop closed early Tower office..
General              other: can i return books here        pointed him toward the book drop inside the library
General              other: gate alarm                     usual questions, had a dvd from another university
General                                                    transferred her to so didn't know her number so couldn't use my
                     other: wanted to renew a book and lost her library cardCirculation
General                                                    I let someone
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) borrow the stapler
Directional                                                I directed them into the library, straight ahead to the new wing, a
                     other: Two guys were looking for a photocopier
General              Check-out a book                      Checked out a book for a patron who was waiting for another pat
                     other: Someone was looking for the location of ato the Torgersen Musweum on the firstHall telling th
Torgersen Bridge Computer Lab                              I sent them dinner awards ceremony in Torgersen floor
Directional          other: where to return books          gave directions
General              Scanner                               invited them to use scanner
Directional          other: Book returns                   gave directions
Directional          Check-out a book
Directional          Printing from library workstations gave directions
Directional          other: where is the elevator?         at the end of the other side.
                     other: What time does the bridge close?
Torgersen Bridge Computer Lab                              It probably closes at the same time as library which is closed at 8
                     other: What is the username and password for the computer on the bridge?
Torgersen Bridge Computer Lab                              The username should be your PID no.
General                                                    I went to the Addison system and do         research.
                     other: Need to find some articles or books about black lung to help medid the key word searching, but
Directional          Hours library open                    We close at 8.
Directional          other: returning books                gave directions
Directional          Check-out a book
                     other: Help                           Help
Torgersen Bridge Computer Lab with computer on the bridge with computer on the bridge.
                     other: FIle
Torgersen Bridge Computer Lab Attachment on Mac Computer   Showed someone how to attach a file on the Mac computers
                     other: Why                               is working
Torgersen Bridge Computer Lab is internet not working inItMAc Lab? on all other computers. I advised patron to restart co
                     other: Head phones
Torgersen Bridge Computer Lab                              I advised patron that I had no headphones to lend and to check w
General              other: Gate Alarm                     Demagnitzed and checked out a DVD for patron..
                     other: Do                             Told patron to ask Torg helpdesk to make sure but that I did not t
Torgersen Bridge Computer Lab the Torg computers have Adobe?
General                                                    I directed patron to the main library it
                     other: A needed book was being resehelved and patron could not reservehelp desk on 2nd floor..
Directional          Check-out a book                      Checked out books to a patron
Directional          Check-out a book                      Referred him to Science desk on 4th Floor
Directional          Check-out a book
Directional          Photocopy                             The copy machines are located on the 4th floor along with the pr
Directional          other: where is the lost and found? at the circulation desk on the 2nd floor
                     other: A                                showed her the Torgersen Bridge
Torgersen Bridge Computer Lab person wanted help turning Ion a computer inbutton on the back of the computer monitor, bu
Directional                                                I showed him where it was
                     other: Patron couldn't find the book drop
Directional          Check-out a book                      Walked a person through the checking out of two books
                     other: Person had accessed bank information when Torgersen Bridge even shutting down machine if n
Torgersen Bridge Computer Lab                              I told him to get completely out, machine crashed, but info kept c
General                                                    Someone borrowed the stapler
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
General                                                    She checking out a few weeks
                     other: Someone wanted to leave withoutlost her walletsome books ago, is graduating this spring. I to
Directional                                                I comfortable place in at the information browse on a the secon
                     other: Someone wanted to know of a told her to check firstNewman Library to commons oncomputer
Directional          Restrooms                             gave directions to library 4th fl bathrooms, second break in the sh
General              Scanner                               come in, sign in
Directional          3310/Torgersen Classroom               pointed
Directional                                                 &#65369,&#65349,&#65363,&#65292,&#12288,&#65353,&#653
                     other: &#65353,&#65363,&#12288,&#65364,&#65352,&#65349,&#65362,&#65349,&#12288,&#653
Directional          Check-out a book                       self c/o didn't work, I used millennium
General                                                     Went and
                     other: I left my jacket in 3310, just had a class opened clsroom for him, no jacket. Sent him to circ. to
General              Scanner                                yes you can use the scanner.
General              other: I think I owe fines.            I scanned her card and told her she owed $22.50 and that she cou
General                                                     Go to the Circulation Desk on 2nd
                     other: The books I checked out appeared on someone else's receipt. floor. They can straighten that
General                                                     I a computer in ECS for math--if were for specific databases.
                     other: wanted to know if he could usetold him the computers in here they were faster than the ones "
Directional          Check-out a book                       Checked out a book to patron
Directional          Check-out a book                       Checked out book
Directional          Check-out a book                       Checked out book to patron
Directional          Check-out a book                       Checked out book to Patron
Directional          Check-out a book                       I also showed her how to renew one of her other books she had c
General                                                     I gave her Ed "GIS Coordinator" but would talk to Ed Brooks also
                     other: They were looking for Catherine Smith, the Brooks's phone number
Directional          other: Water fountain                  Just down the hall
Directional          other: Where can I drop off books? Drop off box just inside the library doors.
General              Scanner                                in ECS
Directional                                                 At the main circulation desk, on the 2nd floor, by the main entran
                     other: Where do I get materials placed on reserve?
General              Scanner                                in ECS
General              other: Library Tour Schedule           I looked it up on the Library Tour Schedule (alphabetically on the
Directional          Photocopy                              Just go straight ahead--look to the right when you get into the ne
General              Scanner                                Yes, you may use it. Sign in on the clipboard and sign out again w
General              Hours library open                     gave hours
Directional          Restrooms                              gave directions
                     other: where are the printouts
Torgersen Bridge Computer Lab                               at the printer
                     other: did                             Nothing left check circulation
Torgersen Bridge Computer Lab anyone turn in keys last night that Ihere,on the bridge? lost and found. She already check
Directional          Check-out a book                       I have one book that the self checkout says take to the desk. I ch
Directional          other: QA's                            I showed himn on the Newman Library floor plan where theh wer
General              other: i.d was very worn.              The desk scanner wouldn't read it, so I had to enter the no.
                     other: How                             I really don't
Torgersen Bridge Computer Lab to log on to a computer on the Bridge know, please check with the person on duty at the d
Directional          other: Can I send a fax from here      Directed to photocopy
General                                                       has a book need
                     other: How do I find out if the libraryIntroducted Ito Addison
General              Scanner                                Explained that our scanner is out of order and suggested Photoco
Directional          Check-out a book                       checked out books to patron
General              Hours library open                     gave hours
General              Check-out a book                       New faculty member couldn't check out some books. She needed
Directional                                                 I referred them to the mail box
                     other: Someone wanted to know where the closest mail drop was across the street from Squires Stu
General                                                      flash drive left in later reported he found it had been place in
                     other: Someone wanted to know if aIt hadn't. The guyTorgersen Bridge last nightat anotherturnedhe h
General                                                     books here?
                     other: can I ccheck-in & re-checkout No - sorry must go to Main Circulation Desk
General              other: can I return books here?        directed him to the bookdrop
General                                                     library
                     other: need to print but only have money computers print to Photocopy & they accept cash
General                                                     That's a total the bridge.
                     other: There's a light burned out by a computer in separate entity from this. This is run by the library a
General              Scanner                                Ours is out of order and is gone right now. Go to Room 1140 in T
General                                                     That's a bridge
                     other: mouse is gone on the computer in the separate entity from this. You could use another comput
General                                                     Can I have
                     Supplies (pencil/pen/paper/tissue/stapler/etc.) a few pieces of printer paper
                     other: Question about MAC password irected patron to MAC helpdesk
Torgersen Bridge Computer Lab                               D
Directional                                                 I
                     other: Where is closest book drop off guided patron to book drop off on 4th floor
Directional          other: scanner                       It is in the media center which is on the first floor of Torgersen ha
                     Check-out a book                     Showed someone how to check out some books
General              Check-out a book                     Checked a book out which the self checkout machine didn't check
Directional          Printing from library workstations Someone wanted to know if one could print from computers in th
General                                                   I told one of the himself
                     other: Someone (Gouk-Tae) wanted to usehim to help computers in the ECS
General                                                   I checked by title and author,
                     other: Person wanted to know if we owned a particular book title we did not own the book
General                                                   Someone borrowed the stapler
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                               I Pencek's office
                     other: Someone was looking for Brucewalked her down to it
Directional          Check-out a book
Directional          Check-out a book
Directional          Photocopy                            the copy center on the 4th floor
                     other: The
Torgersen Bridge Computer Lab hours for the bridge        It closes at 8 today.
Directional          Check-out a book                     For undergrad, you can check out 50 books once at most.
                     Scanner
Torgersen Bridge Computer Lab                             Scanner not here right now, but Innovation Space is open from 1-
Directional          other: Innovation Space              !st floor of torg, open until 8 today
General              other: too much light on the bridge lowered the shades
Directional          other: New Media Center
                     other: Asked how to turn on computer in Torgpatron how to turn on the computer
Torgersen Bridge Computer Lab                             I showed Lab
Directional                                               They are on the 2nd and 4th floors
Directional          Check-out a book
General              other: Gate beeped                   Asked her if she had anything electronic in her bag but she kept w
Directional          Check-out a book                     Checked out 2 books for patron that would not scan on self check
Directional          Check-out a book                     The machine wouldn't check one of her books out, so I did it for h
Directional                                               Straight ahead through
                     other: Someone wanted to know where the book drop was the next door
Directional          Check-out a book                     I helped someone with a book checkout which the self checkout m
General                                                   I with a computer in Torgersen Bridge
                     other: Someone had a log on problemwasn't able to help her and told her staff would be there to help
General                                                   Y
                     other: do you have change for a 20.00ou can go to the Cashier/Photocopy window. He indicated too m
General              other: gate alarm                    do you have any library materials, used bookstore bks.? Yes. I des
Directional          Check-out a book                     self checkout didn't worked, I checked it out.
Directional          Check-out a book                     self check out is down, I called for more date due paper.
Directional          Check-out a book                     self check out down, I checked out
General              Scanner                              it's out of order, gave directions to Innovation Space
Directional          Check-out a book                     self checkout is down, I checked books out
Directional          Check-out a book                     self checkout is down
General                                                   used stapler
                     Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional          Check-out a book                     self checkout is down
Directional          Check-out a book                     self checkout down, checked out 2 books
Directional                                               Dean's
                     other: where can you signup for a locker Office on the sixth floor.
Directional          Restrooms                            Directed to bathroom near Photocopy
General                                                   We don't
                     other: Do you have a calculator to loan out.. have any calculator's to loan out but I let him borrow m
General              Check-out a book
General              Check-out a book                     Checked out book to patron
General              Hours library open                   The library is open until 12:00
Directional          Check-out a book                     I checked a book out manually which the automatic checkout did
Directional          other: Where can I return books? Straight ahead through the door and look for the book drop on th
General              Check-out a book                     Checked out two books which the self checkout machine didn't lik
                     other: Problem logging on a computergave him the usual story
Torgersen Bridge Computer Lab                             I in Torgersen Bridge
                       other: Another problem with the computers in Torgersen Bridge would be staffed after 5 PM today a
Torgersen Bridge Computer Lab                                I told them Torgersen Bridge
Directional                                                  I referred her find portraits of the various first floor
                       other: Someone wanted to know where she could to Special Collections on theuniversity presidents
Directional            Photocopy                             On fourth floor next to printers..
Directional            Check-out a book                      Checked out book to patron..
General                                                      No food or drinks
                       other: can we bring food/drink inot the Torg Comp. labare allowed on Bridge
Directional            Restrooms                             Gave directions to bathroom..
General                                                       order to go into an library?
                       other: Do I need an ID or anything in You do not need theID to enter the library, only to check out book
General                Check-out a book
General                Check-out a book
                       other: if                             no, it up want library and you need
Torgersen Bridge Computer LabI print from the bridge can i pickif you in the to pay cash pay cash to print from a computer in
General                                                      r
                       other: where can i return these booksight inside the library there to the right
General
General                Hours library open                    gave hours
Directional                                                  I referred her
                       other: Someone needed help with their computer to the Innovation Office (former New Media Center
General                                                      I described the location in downtown Blacksburg
                       other: Someone wanted to know where the nearsest Post Office was
Directional                                                  I referred them to the
                       other: Someone wanted to know where to return books drop box straight ahead inside the library
Directional            Check-out a book                      I showed someone how to check out a book
Directional                                                  I referred them to the drop books
                       other: Someone wanted to know where they could turn in some box straight ahead inside the door to
Directional            Restrooms                             gave directions to the ladies room
General                                                      person was having
                       other: Mary Kay - looking for Ed Brooks - maps questiontrouble locating a topo map of Blacksburg - we
Directional            Check-out a book                      one book, out of three, did not scan on the Self Checkout machin
Directional            Check-out a book                      Self Checkout machine is acting up - checked book out to patron,
Directional            Check-out a book                      checked out 6 books (Self Checkout is broken and Circ hasn't had
                       other: asking opinion about a "thesis" did not
                                                                statement qualified to
Referred to: Business/Humanities/Social Sciences ReferenceI Desk feelfor a paper answer. The class is Political Science, so
General                other: May I return a video here? It has to go down to 2nd floor to Circulation.
General                                                      I called Ed Brooks, who came up to help
                       other: There is a problem with this Census machine. It won't let me access it.her.
Directional            Restrooms                             Directed to both bathrooms in the Library on 4th floor
Directional            Restrooms                             Directed to 4th floor bathrooms
                       other: Light
Torgersen Bridge Computer Lab out at one of the tables Explained that there should be someone on duty at the desk on t
General                                                      I referred him to for Innovation Office on was
                       other: Someone wanted to know where tech support the help on his computerthe first floor of Torger
Directional                                                  I referred him books
                       other: Someone wanted to know where to drop of to the drop box straight ahead just inside the librar
Directional            Check-out a book                      I referred them to the circ desk on the second floor since the self
General                                                      Someone borrowed the stapler
                       Supplies (pencil/pen/paper/tissue/stapler/etc.)
Directional                                                  I referred
                       other: Someone wanted to return some books him to the drop box straight ahead, through the door, a
General                                                      I did it for
                       other: Someone had some books to check out him since the self check out machine was not working
General                                                      gave supplies
                       Supplies (pencil/pen/paper/tissue/stapler/etc.) needed
Directional            Check-out a book
                       other: password for a computer
Torgersen Bridge Computer Lab                                if your pid doesn't work, use another if possible or contact lab pe
Directional            Check-out a book
Directional            Check-out a book
General                Hours library open                    Close tonight at 8.
General                other: bridge hours                   the same as the library hours, noon - midnight
BHSS                   other: Census Software Problems figured it out
Directional            Check-out a book                      Checked out book to patron
Directional            Check-out a book                      Checked out book to patron
General                other: May I scan in Torg 3320?       Yes you may use the scanner in Torg 3320
General                Scanner                               The scanner in Torg 3320 can be used...
Directional          Check-out a book                     Checked out books to patron
Directional          Check-out a book                     Checked out book to patron..
General                                                   explained
                     other: inquired about how the self checkout how it works/
Directional          other: need cd to update word        Software Distribution
General              Scanner                              Showed the person the scanner and offered a very basic tutorial o
General              Scanner                              Tried to help patron with the scanner. Dave and I couldn't get it t
General                                                   I showed her how to go to the Reserve database and look under S
                     other: Reserve books for Prof. Shingles
                     other: Do                            No, are for completely
Torgersen Bridge Computer Lab you know what the passwords that's a the Macs? separate entity from this. It is run by the
General                                                     until
                     other: Can you hold this book for meSure. I get my i.d.? I forgot it.
General                                                   I
                     other: help finding census data in ECS called Ed Brooks, but he was not in. It was after 5:30. I gave the
Directional          Check-out a book                     Checked out book to patron..
Directional          Check-out a book                     Checked out book to patron..
                             8. Time taken
                               to answer
  7. Specify sources used      question:     9. Comments
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                          5
Personal knowledge, Addison -10 min
Personal knowledge        0-5 min
Peresonal Knowledge       0-5 min
Peresonal Knowledge       0-5 min
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Addison                   0-5 min
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Personal knowledge        0-5 min
Personal knowledge        0-5 min
other: called BHSS        10-15 min
Personal knowledge        0-5 min
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Personal knowledge        5-10 min
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Peresonal Knowledge         0-5 min
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                            0
other: Millennium Circulation -5 min
                            0
other: Millennium Circulation -5 min
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other: Millennium Circulation -5 min
Personal knowledge          0-5 min
Personal knowledge          0-5 min
Personal knowledge          0-5 min
Personal knowledge          5-10 min
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                            0
other: Millennium Circulation -5 min
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other: Millennium Circulation -5 min
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                             0
other: Millennium Circulation -5 min
Personal knowledge           0-5 min
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                             5-10
other: asked a patron, too funny min   When are we going to upgrade office on the public machines? I had the same pr
Personal knowledge           0-5 min
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Personal Knowledge        0-5 min
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Personal knowledge        0-5 min
Addison                   0-5 min
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Addison                   0-5 min
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                          0
Personal knowledge, Addison -5 min
Personal knowledge        0-5 min
Personal knowledge        0-5 min
Personal knowledge   0-5 min
Personal knowledge   5-10 min   One of the computers on the Torgersen Bridge will not connect to the internet.
Personal knowledge   0-5 min
Personal knowledge   0-5 min
Personal knowledge   0-5 min
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Personal knowledge   0-5 min
Personal knowledge   0-5 min
Personal knowledge   0-5 min    No comments
Personal knowledge   0-5 min    None
Personal knowledge   0-5 min    None
Personal knowledge   0-5 min    None
Personal knowledge   0-5 min    None
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                          5
Personal knowledge, Addison -10 min
Personal knowledge        0-5 min
Personal knowledge        0-5 min
Personal knowledge        0-5 min
other: Desk Schedule      0-5 min
Addison                   0-5 min
Addison                   0-5 min
Personal knowledge        0-5 min
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Personal knowledge        0-5 min
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Personal knowledge        0-5 min     None
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Addison                   0-5 min
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Personal Knowledge        0-5 min
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                           0-5 min
Personal knowledge, other: maps
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other: Desk schedule       0-5 min
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Personal knowledge         0-5 min
Personal knowledge         0-5 min
Personal knowledge         0-5 min
Personal knowledge         0-5 min   I gave them the dispenser to obtain their piece
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Addison                    0-5 min
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other: our flip chart      0-5 min
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Addison                    0-5 min
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                            5
Personal knowledge, Addison -10 min
Personal knowledge          0-5 min        helped instruct her in self checkout.
                            0-5
other: millennium circulation min
                            5-10 min
Personal knowledge, Addison, other: databases
other: millennium circ      0-5 min
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Personal knowledge, other: millennium circ
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Personal knowledge          0-5 min
Personal knowledge          0-5 min
Personal knowledge          0-5 min        .
Personal knowledge          0-5 min
                            0-5 min
Personal knowledge, other: millennium circ
Addison                    0-5 min
                           0-5 min
Personal knowledge, other: floor map
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Addison                    0-5 min
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Personal knowledge, other: tower procedures manual
Personal knowledge         0-5 min
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Personal knowledge         0-5 min
Personal knowledge         0-5 min
Personal knowledge         0-5 min
                           0-5 min         (But,
Personal knowledge, Addison, other: ejournals he's not going to find 22 copies of the papers for free there either.)
other: Millenium           0-5 min
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other: Millenium           0-5 min
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                           0
Personal knowledge, Addison -5 min
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Addison                    0-5 min
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                                          is to call
re distribution but the only place I know 0-5 min 4-HELP.
             Personal knowledge           0-5 min
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             other: millennium            0-5 min
             Personal knowledge           0-5 min
             Personal knowledge           0-5 min       seems like laptops sometimes are setting it off
             Personal knowledge           0-5 min
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             other: millennium circ       0-5 min
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             Addison                      0-5 min
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             other: called Robert         0-5 min
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                          0
Personal knowledge, Addison -5 min
Personal knowledge        0-5 min
Personal knowledge        0-5 min
Personal knowledge        0-5 min
Personal knowledge        5-10 min
Personal knowledge        0-5 min    Attachment was successful...
Personal knowledge        0-5 min    No one at Torg help desk
Personal knowledge        0-5 min
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            Personal knowledge, other: millennium
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            Personal knowledge, other: Library homepage - Library Tour Schedule
            Personal knowledge         0-5 min
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            Personal knowledge, other: Newman Library floor plan
            Personal knowledge         0-5 min
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            Personal knowledge         0-5 min
            Personal knowledge         0-5 min
            Personal knowledge         0-5 min        I gave patron a few sheets of printer paper..
AC helpdesk                            0-5 min
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Addison                    0-5 min
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                           5-10 min
Personal knowledge, other: Google
Personal knowledge         0-5 min    No one at Torg help desk
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Personal knowledge         0-5 min
other: millennium circ     0-5 min
Personal knowledge         0-5 min
other: millennium circ     0-5 min
Personal knowledge         0-5 min
other: millennium circ     0-5 min
other: mill circ           0-5 min
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other: mill circ           0-5 min
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                                           0-5 min
  Bridge would be staffed after 5 PM today and that I wasn't able to help her as it was not part of our operation
             Personal knowledge            0-5 min
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                                           0-5 min
e circ desk on the second floor since the self check out machine was broken and not working
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                                           15 min+
             Personal knowledge, other: Flipbook           Problem unresolved. Emailed Dave Beagle.
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Personal knowledge         5-10 min
                           0-5 min
Personal knowledge, other: Reserve database
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Personal knowledge         0-5 min
blic machines? I had the same problem yesterday. I carried my USB to the refdesk 2nd floor, worked on my document in 2007 and saved
will not connect to the internet.
pers for free there either.)
n my document in 2007 and saved as a docx file which now I can't use on this Tower machine....

				
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