Company, Position & Person profile
East Thames Group
Children’s Centre Support Worker
East Thames Group is the largest housing association operating in east London and
Essex. We manage more than 13,500 homes and are members of the G15, a group of
London's 15 largest housing associations. We are also one of the top 40 housing
associations in England.
The Group’s mission is 'to make a positive and lasting contribution to the
neighbourhoods in which we work'. We are committed to working with and serving local
communities, and developing sustainable, cohesive and happy neighbourhoods.
East Thames subsidiaries
A parent organisation with three main operational subsidiaries:
East Homes - provides general needs and shared ownership affordable housing and,
through East Place, homes for outright sale and market rent.
East Living - provides care and supported housing services for people with a range of
East Potential - provides foyer accommodation, training, employment and support
services for young people, plus neighbourhood regeneration projects to improve
quality of life.
The group values
We will be customer focused
We will be ambitious
We will be professional
We will be leaders
Last year East Thames developed nearly 750 homes for rent and low-cost home ownership
and are widely recognised for the quality and design of their homes. We are also heavily
involved in the major regeneration taking place in the run-up to 2012.
Serving the community
East Thames provide care, support and accommodation to more than 2,000 people with
particular needs - including people with mental health needs, older people, women seeking
refuge from domestic violence and young people who are homeless or in need of support.
The Group also work to improve opportunity and quality of life in the area - from employment
and training programmes, to arts projects, to greener living events.
Support with a smile.
It’s an exciting time for East Thames Group working in east London and Essex – our key areas of
operation. East Thames Group is one of the most powerful forces for regeneration in east London and
Essex. Expect to develop new talents with a well-managed organisation that’s closely in touch with its
people, and the people it helps.
Children’s Centre Support Worker, Fixed term to March
Location: Children’s Centres Essex (such as Epping, Ongar, Chigwell)
Starting salary £22,218 per annum Ref: 00481
35 hours per week
Working with the Children's Centre Manager as part of a team you will coordinate and provide an
effective support services to families within the Epping Forest district, with an emphasis on
encouraging all parents to develop their personal, learning and childcare skills.
To succeed in the role you will have a working knowledge of the children centre programme along with
good planning, communication and ICT skills. With an understanding of the every child matters
outcomes and an awareness of the issues facing disadvantaged communities you will be able to
demonstrate a commitment to working with all parents and children under five to help access services.
You will be able to undertake outreach working and home visiting.
Applicants are invited to visit the children's centres prior to their interviews to gain an understanding of
the settings in which we operate. If you would like to do this or have any other questions please contact
Helen Chester on 0208 536 3949.
The nature of this post will require some evening and weekend work and the post is subject to a
Criminal Records Bureau (CRB) check.
We offer a range of progressive benefits that include flexible working options, great leave, access to a
pension scheme and some of the best people you will ever work with.
Closing date: 23 February 2011
Interviews: 3rd March 2011
Candidates progressed form the initial interview stage will be called in for an observed
assessment in the week beginning 7 March 2011
To find out more about us, this role and our excellent benefits package, www.east-thames.co.uk. To
apply, complete the online registration form at http://jobs.east-thames.co.uk
We welcome applications from people with disabilities. We are an equal opportunities employer.
Job Description & Person Specification
Post: Children’s Centre Support Worker
Salary Band: F
Department/Location: East Potential (Epping District Council Children’s Centre)
Responsible To: Children’s Centre Community Manager
Responsible For: N/A
To co-ordinate and deliver an efficient information, network and support service to
families/guardians/carers with children particularly encouraging young parents to develop their
personal, learning and childcare skills
1. To co-ordinate the support and advice given to families by the Children’s Centre. To deliver
information to families using the Centre (or via outreach services) and to maintain appropriate
relationships with referral agencies, schools and community based organisations.
2. To co-ordinate parents’ support services which are holistic and complement the Children’s
Centre core offer including sign-posting to health services, childcare, learning and training and
3. To co-ordinate and deliver a range of programmes aimed at assisting parents to address the
issues raised in child care and development.
4. To ensure that appropriate support, guidance and encouragement is provided to parents and
deliver effective services with measurable, recorded outcomes.
5. To keep comprehensive records and produce regular management information reports on
programme performance, contributing to the achievement of Key Performance Indicators
6. To develop a knowledge base of current and emerging best practice and to maintain a high
quality service within the Children’s Centre.
7. To undertake training to develop specialist skills as required by East Potential.
8. To promote and foster collaborative working with other staff members.
9. To identify specific needs such as financial, special needs, vulnerability or substance misuse
and refer according to professional and statutory protocol or support/signpost to other support
or professional help, co-ordinating responses with colleagues and reporting all incidents in line
with East Potential and Epping District Council’s legal and organisational policies and
10. To provide support to the Children’s Centre Community Manager to support childminders and
carers and to map local services and identify gaps in provision.
Customer Experience Continuously strive to increase the knowledge of our
customers. Ensure that our customers can influence our
services and that the children’s centre programme meets
Value for Money Continuously monitor, review and evaluate the children’s
centre programme to ensure that value for money is
delivered at all times.
Improving Continuously review the appropriateness and effectiveness
Performance of the children’s centre programmes on an on-going basis to
ensure continuous improvement.
Children’s Centre Support Worker
Education & GCSE English & Maths or equivalent
Qualifications NVQ level 2 or equivalent in relevant field
Knowledge Knowledge and understanding of the theory and practical skills
necessary in creating a good environment for the development of
Knowledge of the issues faced by disadvantaged communities
Knowledge of Health and Safety practices
Knowledge/awareness of the needs of the specific client group
and the practice issues relating to the specialist area
Knowledge of safeguarding practices and integrated working
practices with particular reference to vulnerable children
Experience Experience of working with children and families and awareness
of their needs
Experience of working to tight deadlines
Experience of facilitating group work
Liaising with community services/agencies and working in
Skills & Abilities Excellent interpersonal and communication skills
Excellent organisational skills
Highly developed oral and written communication skills
IT literate, MS Office applications, database systems
Able to show initiative
Ability to develop systems and processes to manage and deliver
Children’s Centre Support Worker
Essential Car User This role requires the post holder to be an Essential Car User,
hold a full UK driving licence and have access to a vehicle
CRB This role requires the post holder to have close contact with
Evenings and This role does require the post holder to work occasional evenings
weekends and weekends.
Children’s Centre Support Worker
Level Level Description
Customer Focus 3 The ability to identify, understand and give
priority to satisfying the needs of East
Thames Group customers, both internal and
Communicating & 2 The ability to persuade, influence and
Influencing convince others to do something, to go along
with or support one’s goals and/or objectives
Team working & 3 The will and the ability to work co-operatively
Co-operation with others within and across functions
towards a common objective
Implementing Diversity 3 The ability to recognise the fact that issues of
diversity impact on the ways in which staff and
managers interact and should dictate how
services are delivered
Planning & Organising 2 The ability to develop clear and logical step-
by-step plans for self and for others which set
out what needs to happen, how, when and by
Achieving Results 2 The ability to produce the required outcomes
irrespective of obstacles that may prevent
normal completion. Results are accurate and
tasks are completed within the required
Terms of Appointment
This is a fixed term appointment under normal East Thames Group terms.
You must be a UK citizen, a Commonwealth citizen or a national of the European Economic
Area (EEA), including nationals of the new member states.
Health and Safety
The appointment will be subject to satisfactory completion of checks on health, security and
Conflicts of Interest
Applicants are asked to consider any potential conflicts of interest before applying to work for
East Thames Group.
This post will be based in Epping District. Relocation expenses will not be available.
East Thames Group is an equal opportunities employer, committed to equal opportunities
policies. We welcome people from all backgrounds so that our workforce mirrors the
community we serve.
Candidates with a disability
We invite you to tell us about any disability you may have and about any assistance we can
give you at interview. If you are invited to interview and wish to discuss the assistance you
require we would be happy to talk about particular arrangements with you nearer the time.
By disability we mean a physical or mental impairment, which has a substantial and long
term adverse effect on your ability to carry out normal day-to-day activities, as defined by the
Disability Discrimination Act 1995.
On top of our fair approach to salaries we offer benefits that really count.
Annual Leave 25 days per annum, plus public and bank holidays. The
Group’s holiday year is 1 April to 31 March.
Staff are expected to use their annual leave (three days) to
cover the Christmas shutdown period.
Pension Provision East Thames Group Personal Pension Plan provided by
East Thames contributions to your personal account are set
at 1.5 times your own contribution as deducted from net
Maximum employer contribution is 12%.
Death in Service (or A lump sum payment of 3 times salary (currently insured
with Canada Life).
Other benefits Interest free Season Ticket and Bicycle Loan
24 hour confidential Counselling and Legal Advice service,
Learning and Development Programmes
Funded professional qualification scheme
Additional qualification payments where appropriate
Flexible working opportunities
Annual eyecare vouchers
Parental and maternity leave
Discounted meals at the in-house Feast café and restaurant
at Group Head Office