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Document Sample
Volunteer Orientation Teleconference
(VOT)
2011 Participant Package
Table of Contents
Welcome ………………………………………………………………………………………………………………… 3
Contact Information …………………………………………………………………………………...…………… 4
Overview …………………………………….…………………………………………………………..……………… 5
Teleconference Information ………………………….……………………………………………..…………… 6
Tips for Callers ………………………………………………………………………………………………………… …………… 7
Training Outcomes Check ……………………………………………………………………………..……………8
Orientation Presentation …………………………………………………………………… Separate handout
Volunteer Orientation Teleconference (VOT) Participant’s Package
Updated August 2011
Page 2 of 9
Welcome
Dear Volunteer,
Thank you so much for your interest in joining 20,000 people from BC and the Yukon whose mission is
the eradication of cancer and the enhancement of the quality of life of people living with cancer. The
Canadian Cancer Society is pleased to have the opportunity to provide you with an introduction to the
Society through a Volunteer Orientation Teleconference.
You may have some questions about the Volunteer Orientation as well as what it means to participate
in a teleconference. We hope this Volunteer Orientation Teleconference Participant Package will answer
your questions. Should you wish further clarification, please call your Region or Program’s Coordinator
or the Coordinator of Volunteer Engagement. You will find their contact information on page 4 of this
package.
Volunteer Orientation Teleconference (VOT) Participant’s Package
Updated August 2011
Page 3 of 9
Contact Information
Fraser Valley Region
Christina Chenard 604-533-1668 ext 338 cchenard@bc.cancer.ca
1-888-222-2240 ext 338
Siobhan deBad 604-533-1668 ext 337 sdebad@bc.cancer.ca
1-888-222-2240 ext 337
Inge Smith 604-852-1494 ismith@bc.cancer.ca
1-888-852-1410 ext 304
Greater Vancouver Region
Lizzie Gross 604-215-5217 lgross@bc.cancer.ca
1-888-229-8288 ext 244
Jenna Quaglia 604-215-5207 jquaglia@bc.cancer.ca
1-888-229-8288 ext 222
Southern Interior Region
Nathania Lo (temporary) 604-675-7305 nlo@bc.cancer.ca
1-800-663-2524 ext 7305
Northern Region
Nancy Shelford 250-564-0885 nshelford@bc.cancer.ca
1-800-811-5666 ext 111
Vancouver Island Region
Anna Glenny 250-380-2354 aglenny@bc.cancer.ca
1-800-663-7892 ext 226
BC and Yukon Division
Christine Cheung / Jessica Chu 604-675-7140 volunteers@bc.cancer.ca
1-800-663-2524 ext 7140
Volunteer Orientation Teleconference (VOT) Participant’s Package
Updated August 2011
Page 4 of 9
Overview
What is a Volunteer Orientation Teleconference?
A Volunteer Orientation Teleconference is an orientation session for volunteers that is conducted by
teleconference. The orientation session provides new or prospective volunteers information about the
Canadian Cancer Society and its many programs and services. Topics covered in the orientation
session will include:
What is Cancer? Definitions, Statistics
What is the CCS? Mission, Vision, Values, Structure
What does the CCS do? Priorities, activities, volunteer roles, other cancer organizations
What is expected? Responsibilities of volunteers and CCS
What happens next? Training, supervision, staying informed, caring for self and others
Wrap-Up. Volunteering makes a difference, competency check, evaluation
This orientation session will be conducted over a toll-free telephone line. Orientation handouts will be
provided to participants in advance. This is available in hard copy or electronic format for participants
to follow. Please note, the electronic document is in PDF format. If you do not have software that can
read PDF files, you can download free Adobe Reader software at: http://get.adobe.com/reader/.
How will participants register?
Individuals will be invited to register for the Orientation schedule of their choosing by contacting
Christine Cheung or Jessica Chu at the Division office: (604) 675-7140 or Toll Free: 1-800-663-2524
ext 7140 or emailing: volunteers@bc.cancer.ca.
Who will conduct these Orientations?
Volunteer Engagement leadership volunteers and staff will be conducting the Orientations.
Length of the Orientations
Allow 1.5 hours for the Orientation.
Will a record be kept of the Volunteer’s attendance?
The Volunteer Engagement Coordinator for the Region or Lodge will be informed that the volunteer has
completed an Orientation and a record will be placed in the volunteer file.
Volunteer Orientation Teleconference (VOT) Participant’s Package
Updated August 2011
Page 5 of 9
Teleconference Information
The conference details are as follows:
* Dial-in Number: Toll Free 1-877-731-3464
* Participant Conference Access code: 580909#
Calling instructions
1. Enter the dial-in number or the toll-free number and follow the voice prompts.
2. When prompted, enter the Conference Access Code followed by the # key.
You will be connected to the conference.
3. In the event you are not connected to the conference, please dial *0 and you will be
connected to an Arkadin Conferencing Representative.
4. If you require assistance at any time during the conference,
press * and 0 for an Arkadin Conferencing Representative.
Touch Tone Features Quick Guide
The following features are available from the conference:
*0 Operator Assistance
*1 Mute / un-mute own line
Contact information for teleconference provider:
Arkadin Conferencing Solutions: toll-free at 1-866-427-5234
ccs@arkadin.com
Volunteer Orientation Teleconference (VOT) Participant’s Package
Updated August 2011
Page 6 of 9
Tips for Callers
The following information should help you enjoy your Tele-Class:
Please let everyone have a chance to participate by keeping your questions and responses relatively
brief and giving others airtime.
When the class is over, feel free to say goodbye to everyone and just hang up. Please don't stay on the
line after the call is over, as the telephone conferencing system needs to reset itself.
Enjoy the call, and listen for the gems that resonate as workable for you.
1. If you are using your speakerphone, press *1 to mute any ‘external’ noise heard by others on the
call (remember if you wish to speak, you will need to press *1 again to unmute).
2. Do not put the call on hold. Many offices have music on hold and our call will be ‘interrupted’ by the
music. If you have to leave the call, hang up and call back as soon as you can re-join our session.
3. If you have call-waiting, please disable it first by dialing *70. Wait for the dial tone.
4. Use a high quality phone connected directly to the wall. It’s best if it has a mute button. Portable
phones or cell phones often cause static and other reception problems on the call.
5. If you're using a headset, make sure it's close to your mouth so everyone can hear you.
6. If you have a two-line phone or other phones in your room/office, turn off all ringers before calling
in.
7. Don't breathe into the mouthpiece.
8. The system does not work well with two-way calling. Each person should call in separately to
maintain the high quality of the teleconference line.
9. Say your name when you wish to speak and the leader will put you next in the queue.
10. Say your name every time you speak.
Volunteer Orientation Teleconference (VOT) Participant’s Package
Updated August 2011
Page 7 of 9
Training Outcomes Check
Matching Game – Complete the following sentences
The home away from home for a cancer patient is the COMMUNITY INCLUSION
A volunteer's precious gift is WEBSITE
Cancer month is CIS
Not smoking while representing the CCS is part of the TOBACCO
Reaching people from a wide range of backgrounds involves LODGE
An important source of information on CCS is the TIME
Our toll-free telephone information service on cancer is called APRIL
Fastest growing fundraiser for CCS is BEQUESTS
CCS symbol is a VOLUNTEERS
The very important people who make the CCS so strong are FEEDBACK
Short name for our financial support program is HOPE
Constructive, two-way communication is called EA
Meaning of the daffodil is RELAY
A right of clients, volunteers, donors and staff is PRIVACY
Volunteers deserve lots of DAFFODIL
A leading cause of cancer is CODE OF CONDUCT
Major source of revenue is RECOGNITION
One of CCS values is RESEARCH
The greatest percentage of funds raised goes to PROGRESSIVE
Volunteer Orientation Teleconference (VOT) Participant’s Package
Updated August 2011
Page 8 of 9
Training Outcomes Check
Mini Orientation Quiz
1. What are the two priorities of the CCS?
2. What is the CCS symbol?
3. What are the four CCS values?
4. Name two sources for getting more information about cancer.
5. Name at least three methods used by the CCS to raise funds.
6. Describe at least three ways that the CCS unique.
7. What is the CCS website address?
8. Which month is cancer month?
9. Name at least three cancer risk factors.
10. Name at least two ways that CCS offers practical support.
Volunteer Orientation Teleconference (VOT) Participant’s Package
Updated August 2011
Page 9 of 9
