Youth Support Coordinator (DOC) by leader6


									Youth Support Coordinator – Mackay –
Full Time Contract (July 13 2009 to August 2010)
Position Description & Conditions of Employment
Mackay Youth Support Service
Mackay Youth Support Service Inc. commits itself to ensuring that children and young people accessing
the organisation will be treated with respect and understanding and kept safe from harm.
Mackay Youth Support Service has been operating for 11 years and currently provides services under the
Family Support and Youth Support Coordinators Programs. The service has funding for various positions
servicing the area from Bowen in the North to St Lawrence in the South and West to Moranbah.

Positions will be allocated as follows:
      Manager / Team Leader
      Aboriginal, Torres Strait and Australian South Sea Islander Youth Support Coordinator
      Youth Support Coordinator - Bowen, Proserpine, Collinsville
      Youth Support Coordinators - Mackay, Sarina, Mirani, Moranbah
      U-Nite Youth and Family Support Worker

Successful applicants will work as a member of a collaborative team.
The YSC Program:
The Youth Support Co-ordinator Program is a Queensland wide program aimed at supporting young
people between the ages of 12 to 18 to maintain their schooling and complete their education. The
program is specifically aimed at young people who are at risk of early school leaving due to a variety of
factors which include:
     Domestic and Family Violence
     Child Protection Concerns
     Literacy and Numeracy Issues
     Family Conflict and/or Breakdown
     Issues of Sexuality
     Behavioural Issues
     Homelessness or risk of homelessness
     Issues at school including coping with peers, bullying or staff
     Mental health issues (including young person or person in home environment)
     Substance Misuse (including young person or person in home environment)
     Previous Trauma and emotional issues
     Pregnancy or intimate relationship issues
     Cultural disengagement/displacement

The YSC Hubs:
The Queensland Youth Housing Coalition auspices the YSC program and manage the YSC Hubs. The YSC
Hub Facilitators provide resourcing and support for YSCs State wide. They are located in Brisbane and
Memorandum of Understanding:
The Youth Support Coordinator complies with a Memorandum of Understanding (MoU) for working in
State schools, TAFE institutes and non-government schools. This provides Operational guidelines between:
Department of Communities, Department of Education and the Arts, and Department of Employment and
Training – now the Department of Education and Training.
YSC Training Manual:
The YSC Training Manual also offers key information and support processes to workers.

Purpose of the Position:
To assist young people in maintaining their education through the provision of support, key interventions
and advocacy to ensure all relevant persons including family, school staff and community stakeholders are
working with each young person’s individual needs to support the continuation of their education. The
YSC will ensure combined case management processes are in place and effective. They will also provide
prevention activities aimed at ensuring young people have access to the supports they need to meet the
challenges of day to day living, study, relationships and necessary life skills.

Employment Conditions
You will be employed under the SACS award commencing level 5.1. You will be eligible for annual
incremental progression based on increased skills and satisfactory performance.
Salary:                 As per SACS award 5.1
                        Up to 30% of salary can be packaged under tax free sacrificing arrangements after a
                        successful probationary period
Hours:                  38 hours per week. Occasional flexible hours or additional hours will be required to
                        suit program objectives as approved by management
Probation:              A customary 13 week probation period will apply to new contract employees
Responsible to:         The Youth Support Co-ordinator is directly responsible to the Manager of MYSS.
Training:               Training during the course of your employment may be offered at no cost to you.
                        Such training will be offered to enhance your skills or for you to gain new skills and
                        qualifications to advance your position with the organization.
Vehicle:                A work vehicle will be available for some travel but the successful applicant will be
                        paid a mileage allowance for use of own vehicle when required for work duties.
Office:                 Complete office facilities are provided and include PC, Broadband internet,
                        administration facilities. A laptop is also provided for fieldwork.
General:                Your employment is intended to comply with state occupational health and safety
                        requirements, equal employment opportunity, anti-discrimination laws and sexual
                        harassment laws.
Service Delivery
Build upon and maintain relationships with school staff members, community organisations, government
agencies, mental health and other relevant services and attend or establish relevant networks;
Establish protocols for collaborative case management and referral to other agencies, where appropriate;
Ensure that appropriate client records are maintained and that all DMA system requirements are up to
Support clients in maintaining their education through the assessment of individual needs and the
provision of advocacy and support services or referral to same;
Provide counselling via referral or in person should qualifications permit and support to young people;
Support young people through mediation and conflict resolution processes;
Provide early intevention/prevention strategies via group work;
Meet the local community needs.

Program Development
Obtain young people’s feedback to assist in developing, implementing and evaluating education programs
appropriate to the young people’s stated needs within education-based environments.
Engage with program development workers at other youth services in a mutual learning process.
Liaise with school staff and community based development workers to provide programs within the school
Attend relevant YSC HUB meetings; case management meetings; conferences; seminars and professional
training and development sessions.

Staff Communications
Participate in relevant staff meetings and casework meetings as deemed necessary by the organisation.
Participate in training and supervision of volunteers and placement students as required.
Participate in regular work review meetings or supervision with the nominated line supervisor.
Indigenous Specific Processes
Within discrete Indigenous communities, YSCs are required to provide awareness programs that will:
    1. Identify key people within the community;
    2. Offer mentoring;
    3. Identify key service providers (internal & external to the community);
    4. Identify determined traditional & historical owners;
    5. Work closely with the identified Elders Group.
Other Duties
Carry out other duties in line with the philosophy and objectives of the organisation and as directed by
your line Manager. These duties must be consistent with the employee’s current level of skill and relevant job

Skills and Experience Required
A demonstrated ability to work with a variety of services to young people;
An excellent knowledge of community resources and services to young people;
A strong commitment to working with young people who are at risk of exiting the school system;
A strong motivation and commitment to the principles of social justice;
Excellent communication skills;
Social work, human services, psychology, sociology, community development or social sciences
qualification or equivalent;
An understanding of government policy impacting on services to young people;
An understanding of the issues facing young people;
Selection Criteria
An understanding of adolescent development and the causes of early school leaving;
1. The ability to clearly articulate your framework for practice with individuals, families, groups and communities;
2. A high level of intervention skills including: counselling, case management, conflict resolution, negotiation,
   advocacy, mediation and problem solving;

3. Demonstrated experience in case management processes;
4. Demonstrate knowledge of Indigenous issues and their impacts;
5. An understanding of and willingness to work within the Education Sector

6. A firm commitment to personal and professional development;

7. A sound knowledge of government and non-government agencies and a demonstrated ability to
    advocate on behalf of young people;
8. Demonstrated skills in working with diverse communities including ATSI, CALD and GLBT young people, families,
   services, and communities;

Formal qualifications in social work, social sciences or equivalent;
Possession of a Blue Card or willingness to obtain one;
A current open driver’s license and vehicle;

Submitting an application
Applications must contain written responses to the selection criteria as well as a letter of application. All
applicants must also submit a current CV with names of three work related and recent referees.
Applications should be forwarded to Mackay Youth Support Service Inc., PO Box 1630, Mackay QLD
4740. Telephone enquiries about the vacancy can be made on (07) 49 53 22 99. Position Closes June
17, 2009.

NOTES for intending applicants
     Please provide succinct responses to the selection criteria
     Please provide a current and complete CV with certified copies of any relevant qualifications
     Please provide three referees who will be easily available for contact
     Referees should be people that are in responsible positions that have had considerable and recent
      work related contact with you, preferable previous supervisors


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