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					2272C: Implementing and
Supporting Microsoft
                  ®


Windows XP Professional
       ®
Information in this document, including URL and other Internet Web site references, is subject to
change without notice. Unless otherwise noted, the example companies, organizations, products,
domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious,
and no association with any real company, organization, product, domain name, e-mail address,
logo, person, place or event is intended or should be inferred. Complying with all applicable
copyright laws is the responsibility of the user. Without limiting the rights under copyright, no
part of this document may be reproduced, stored in or introduced into a retrieval system, or
transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or
otherwise), or for any purpose, without the express written permission of Microsoft Corporation.

The names of manufacturers, products, or URLs are provided for informational purposes only and
Microsoft makes no representations and warranties, either expressed, implied, or statutory,
regarding these manufacturers or the use of the products with any Microsoft technologies. The
inclusion of a manufacturer or product does not imply endorsement of Microsoft of the
manufacturer or product. Links are provided to third party sites. Such sites are not under the
control of Microsoft and Microsoft is not responsible for the contents of any linked site or any link
contained in a linked site, or any changes or updates to such sites. Microsoft is not responsible for
webcasting or any other form of transmission received from any linked site. Microsoft is providing
these links to you only as a convenience, and the inclusion of any link does not imply endorsement
of Microsoft of the site or the products contained therein.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual
property rights covering subject matter in this document. Except as expressly provided in any
written license agreement from Microsoft, the furnishing of this document does not give you any
license to these patents, trademarks, copyrights, or other intellectual property.

 2005 Microsoft Corporation. All rights reserved.

Microsoft, Active Desktop, Active Directory, ActiveX, DirectX, MS-DOS, MSN, Outlook,
PowerPoint, Windows, Windows Media, Windows NT, and Windows Server are either registered
trademarks or trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
The names of actual companies and products mentioned herein may be the trademarks of their
respective owners.


First Printing




Course Number: 2272C
Part Number: X11-03545
Released: 12/2004
END-USER LICENSE AGREEMENT FOR OFFICIAL MICROSOFT LEARNING PRODUCTS – TRAINER
EDITION
PLEASE READ THIS END-USER LICENSE AGREEMENT (“EULA”) CAREFULLY. THIS EULA
ACCOMPANIES AND GOVERNS THE USE OF ALL SOFTWARE AND LICENSED CONTENT THAT
ACCOMPANIES THIS EULA. BY USING THE CONTENT AND/OR USING OR INSTALLING THE SOFTWARE
YOU AGREE TO THE TERMS OF THIS EULA. IF YOU DO NOT AGREE, DO NOT INSTALL OR USE SUCH
CONTENT AND/OR SOFTWARE.


1.    DEFINITIONS.
      1.1.     “Authorized Learning Center(s)” means a training session conducted at a Microsoft Certified Partner for
      Learning Solutions location, an IT Academy, or such other entity as Microsoft may designate from time to time (for
      more information on these entities, please visit www.microsoft.com).
      1.2.     “Authorized Training Session(s)”means those training sessions authorized by Microsoft and conducted at
      or through Authorized Learning Centers by a MCT providing training to Students solely on Official Microsoft
      Learning Products (formerly known as Microsoft Official Curriculum or “MOC”).
      1.3.       “Device(s)” means a single computer, device, workstation, terminal, or other digital electronic or analog
      device.
      1.4.      “Document(s)” means the printed or electronic documentation such as manuals, workbooks, white papers,
      press releases, datasheets, and FAQs which may be included in the Licensed Content.
      1.5.       “Licensed Content” means the materials accompanying this EULA. The Licensed Content may include,
      but is not limited to, the following elements: (i) Trainer Content, (ii) Student Content, (iii) Media Elements, (iv)
      Software, and (v) Documents.
      1.6.    "Media Elements" means the certain photographs, clip art, animations, sounds, music, and/or video clips
      which may accompany this EULA.
      1.7.     “Software” means the Virtual Hard Disks, or such other software applications that may be included with
      the Licensed Content.
      1.8.    “Student(s)” means students duly enrolled for an Authorized Training Session at an Authorized Learning
      Center.
      1.9.     “Student Content” means the learning materials accompanying this EULA that are for Use by Students
      and Trainers.
      1.10.     “Trainer(s)” or “MCT(s)” means a) a person who is duly certified by Microsoft as a Microsoft Certified
      Trainer and b) such other individual as authorized in writing by Microsoft and has been engaged by an Authorized
      Learning Center to teach or instruct an Authorized Training Session to Students on behalf of the Authorized Learning
      Center.
      1.11.     “Trainer Content” means the materials accompanying this EULA that are for Use by Trainers solely for
      the preparation of and/or Use during an Authorized Training Session.
      1.12.     “Use”
                (a) “Use” by Trainers means the use of the Licensed Content by Trainers and/or Students solely to conduct
      educational classes, labs or related programs designed to train other Trainers and/or Students in the Use of the
      Microsoft technology, products or services related to the subject matter of the Licensed Content and/or concepts
      related to such Microsoft technology, products or services.
                 (b) “Use” by Students means the use of the Licensed Content by Students solely at an Authorized Training
      Session solely to participate in educational classes, labs or related programs designed to train Students in the use of
      the Microsoft technology, products or services related to the subject matter of the Licensed Content and/or concepts
      related to such Microsoft technology, products or services; and
                (c) “Use” under this EULA shall not include the use of the Licensed Content for general business purposes.
      1.13.    “Virtual Hard Disks”” means Microsoft Software that is comprised of virtualized hard disks (such
      as a base virtual hard disk or differencing disks) that can be loaded onto a single computer or other device
      in order to allow end-users to run multiple operating systems concurrently. For the purposes of this EULA,
      Virtual Hard Disks shall be considered “Trainer Content”.
         1.14.     “You” shall mean Trainer.
2.         GENERAL. This EULA is a legal agreement between You (an individual) and Microsoft Corporation
(“Microsoft”). This EULA governs the Licensed Content. This EULA applies to updates, supplements, add-on components,
and Internet-based services components of the Licensed Content that Microsoft may provide or make available to You (each, a
“Component”), provided, however, that if a separate end user license agreement appears upon the installation of a Component
(a “Component EULA”) the terms of the Component EULA will control as to the applicable Component. Microsoft reserves
the right to discontinue any Internet-based services provided to You or made available to You through the Use of the Licensed
Content. This EULA also governs any product support services relating to the Licensed Content except as may be included in
another agreement between You and Microsoft. An amendment or addendum to this EULA may accompany the Licensed
Content.
3.      INSTALLATION AND USE RIGHTS. Subject to Your compliance with the terms and conditions of this EULA,
Microsoft hereby grants You a limited, non-exclusive, royalty-free license to Use the Licensed Content as follows:
         3.1       Student Content.
                   (a)      You may install and sublicense to individual Students the right to Use one (1) copy of the Student
Content on a single Device solely Student’s personal training Use during the Authorized Training Session.
                   (b)      You may install and Use one (1) copy of the Student Content on a single Device solely for Your
personal training Use in conjunction with and for preparation of one or more Authorized Training Sessions. You are allowed
to make a second copy of such Student Content and install it on a portable Device for Your personal training Use in
conjunction with and for preparation of such Authorized Training Session(s).
                  (c)       For each Authorized Training Session, Trainers may either (a) install individual copies of the
Student Content corresponding to the subject matter of each such Authorized Training Session on classroom Devices to be
Used by the Students solely in the Authorized Training Session, provided that the number of copies in Use does not exceed the
number of duly enrolled Students for the Authorized Training Session; OR (b) Trainers may install one copy of the Student
Content corresponding to the subject matter of each such Authorized Training Session on a network server, provided that the
number of Devices accessing such Student Content on such server does not exceed the number of Students for the Authorized
Training Session.
                  (d)       For the purposes of this EULA, any Software that is included in the Student version of the
Licensed Content and designated as “Evaluation Software” may be used by Students solely for their personal training outside
of the Authorized Training Session.
         3.2.      Trainer Content.
                   (a)      You may sublicense to individual Students the right to Use one (1) copy of the Virtual Hard Disks
included in the Trainer Content on a single Device solely for Students’ personal training Use in connection with and during
the Authorized Training Session for which they are enrolled.


                   (b)       You may install and Use one (1) copy of the Trainer Content on a single Device solely for Your
personal training Use and for preparation of an Authorized Training Session. You are allowed to make a second copy of the
Trainer Content and install it on a portable Device solely for Your personal training Use and for preparation of an Authorized
Training Session.
                  (c)       For each Authorized Training Session, Trainers may either (a) install individual copies of the
Trainer Content corresponding to the subject matter of each such Authorized Training Session on classroom Devices to be
Used by the Students in the Authorized Training Session, provided that the number of copies in Use does not exceed the
number of duly enrolled Students for the Authorized Training Session; OR (b) Trainers may install one copy of the Trainer
Content corresponding to the subject matter of each such Authorized Training Session on a network server, provided that the
number of Devices accessing such Student Content on such server does not exceed the number of Students for the Authorized
Training Session.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE LICENSED CONTENT TO ANY
SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED.
4.       DESCRIPTION OF OTHER RIGHTS AND LICENSE LIMITATIONS
         4.1       Errors; Changes; Fictitious Names.
                   (a) You acknowledge and agree that (i) the Licensed Content, including without limitation Documents,
related graphics, and other Components included therein, may include technical inaccuracies or typographical errors, and (ii)
Microsoft may make improvements and/or changes in the Licensed Content or any portion thereof at any time without notice.
                  (b) You understand that the names of companies, products, people, characters and/or data mentioned in the
Licensed Content may be fictitious and are in no way intended to represent any real individual, company, product or event,
unless otherwise noted.
         4.2       Software.

                  Virtual Hard Disks. The Licensed Content may contain versions of Microsoft Windows XP, Windows
Server 2003, and Windows 2000 Advanced Server and/or other Microsoft products which are provided in Virtual Hard Disks.
No modifications may be made to the Virtual Hard Disks. Any reproduction or redistribution of the Virtual Hard Disks
not in accordance with this EULA is expressly prohibited by law, and may result in severe civil and criminal
penalties. Violators will be prosecuted to the maximum extent possible.
YOUR RIGHT TO USE THE VIRTUAL HARD DISKS SHALL BE DEPENDENT UPON YOUR EMPLOYING THE
FOLLOWING SECURITY REQUIREMENTS: If You install the Licensed Content on any Device(s) at an Authorized
Training Session, you will make sure that: a) the Licensed Content, and any components thereof, are removed from said
Device(s) at the conclusion of each such Authorized Training Session and b) no copies of the Licensed Content are copied,
reproduced and/or downloaded from such Devices.


         4.3       Use and Reproduction of Documents. Subject to the terms and conditions of this EULA, Microsoft grants
You the right to reproduce portions of the Documents provided with the Licensed Content solely for Use in Authorized
Training Sessions. You may not print any book (either electronic or print version) in its entirety. If You choose to reproduce
Documents, You agree that: (a) the Documents will not republished or posted on any network computer or broadcast in any
media; and (b) any reproduction will include either the Document’s original copyright notice or a copyright notice to
Microsoft’s benefit substantially in the format provided below.
                   “Form of Notice:
                   © 2005. Reprinted with permission by Microsoft Corporation. All rights reserved.
                   Microsoft and Windows are either registered trademarks or trademarks of Microsoft
                   Corporation in the US and/or other countries. Other product and company names mentioned
                   herein may be the trademarks of their respective owners.”
         4.4       Use of Media Elements. You may not modify the Media Elements.
          4.5       Use of PowerPoint Slide Deck Templates. The Trainer’s Content may include Microsoft PowerPoint slide
decks. Subject to the terms and conditions of this EULA, Trainers may Use, copy and modify the PowerPoint slide decks
solely in conjunction with providing an Authorized Training Session. If You elect to exercise the foregoing rights, You
agree: (a) that modification of the slide decks will not constitute creation of obscene or scandalous works, as defined by
federal law at the time the work is created; and (b) to comply with all other terms and conditions of this EULA, including
without limitation Sections 4.8, 4.9, and 7.
          4.6      Use of Components in Trainer Content. Solely in conjunction with providing an Authorized Training
Session, and subject to the terms and conditions of this EULA, Trainers may customize and reproduce or customize for their
own purposes, those portions of the Licensed Content that are logically associated with instruction of an Authorized Training
Session, including without limitation the labs, simulations, animations, modules, and assessment items for each such
Authorized Training Session.
          4.7       Use of Sample Code. In the event that the Licensed Content includes sample code in source or object code
format (“Sample Code”), subject to the terms and conditions of this EULA, Microsoft grants You a limited, non-exclusive,
royalty-free license to Use, copy and modify the Sample Code; if You elect to exercise the foregoing rights, You agree to
comply with all other terms and conditions of this EULA, including without limitation Sections 4.8, 4.9, and 7.
          4.8       Permitted Modifications. In the event that You exercise any rights provided under this EULA to create
modifications of the Licensed Content, You agree that any such modifications: (a) will not be used for providing training
where a fee is charged in public or private classes and will not be used for training other than at an Authorized Training
Session; (b) indemnify, hold harmless, and defend Microsoft from and against any claims or lawsuits, including attorneys’
fees, which arise from or result from Your Use of any modified version of the Licensed Content; and (c) not to transfer or
assign any rights to any modified version of the License Content to any third party without the express written permission of
Microsoft.
                    Your license to the Licensed Content or any of the Software or other materials included therewith, does not
include any license, right, power or authority to (a) create derivative works of the Software in any manner that would cause
the Microsoft Software and/or derivative works thereof, in whole or in part to become subject to any of the terms of the
Excluded License. “Excluded License” means any license that requires as a condition of use, modification and/or distribution
of software subject to the Excluded License, that such software of other software combined and/or distributed with such
software be (A) disclosed or distributed in source code form; (B) licensed for the purpose of making derivative works; or (C)
redistributable at no charge.
          4.9       Reproduction/Redistribution Licensed Content. Except as expressly provided in this EULA, You may not
reproduce or distribute the Licensed Content or any portion thereof (including any permitted modifications) to any third
parties without the express written permission of Microsoft.
5.        RESERVATION OF RIGHTS AND OWNERSHIP. Microsoft reserves all rights not expressly granted to You in
this EULA. The Licensed Content is protected by copyright and other intellectual property laws and treaties. Microsoft or its
suppliers own the title, copyright, and other intellectual property rights in the Licensed Content. You may not remove or
obscure any copyright, trademark or patent notices that appear on the Licensed Content, or any components thereof, as
delivered to You. The Licensed Content is licensed, not sold.
6.       LIMITATIONS ON REVERSE ENGINEERING, DECOMPILATION, AND DISASSEMBLY. You may not
reverse engineer, decompile, or disassemble the Licensed Content, except and only to the extent that such activity is expressly
permitted by applicable law notwithstanding this limitation.
7.        LIMITATIONS ON SALE, RENTAL, ETC. AND CERTAIN ASSIGNMENTS. You may not provide
commercial hosting services with, sell, rent, lease, lend, sublicense, or assign copies of the Licensed Content, or any portion
thereof (including any permitted modifications thereof) on a stand-alone basis or as part of any collection, product or service.
8.        CONSENT TO USE OF DATA. You agree that Microsoft and its affiliates may collect and Use technical
information gathered as part of the product support services provided to You, if any, related to the Licensed Content.
Microsoft may Use this information solely to improve our products or to provide customized services or technologies to You
and will not disclose this information in a form that personally identifies You.
9.        LINKS TO THIRD PARTY SITES. You may link to third party sites through the Use of the Licensed Content.
The third party sites are not under the control of Microsoft, and Microsoft is not responsible for the contents of any third party
sites, any links contained in third party sites, or any changes or updates to third party sites. Microsoft is not responsible for
webcasting or any other form of transmission received from any third party sites. Microsoft is providing these links to third
party sites to You only as a convenience, and the inclusion of any link does not imply an endorsement by Microsoft of the
third party site.
10.       ADDITIONAL LICENSED CONTENT/SERVICES. This EULA applies to Components that Microsoft may
provide to You or make available to You after the date You obtain Your initial copy of the Licensed Content, unless we
provide a Component EULA or other terms of Use with such Components. Microsoft reserves the right to discontinue any
Internet-based services provided to You or made available to You through the Use of the Licensed Content.
11.        U.S. GOVERNMENT LICENSE RIGHTS. All software provided to the U.S. Government pursuant to
solicitations issued on or after December 1, 1995 is provided with the commercial license rights and restrictions described
elsewhere herein. All software provided to the U.S. Government pursuant to solicitations issued prior to December 1, 1995 is
provided with “Restricted Rights” as provided for in FAR, 48 CFR 52.227-14 (JUNE 1987) or DFAR, 48 CFR 252.227-7013
(OCT 1988), as applicable.
12.     EXPORT RESTRICTIONS. You acknowledge that the Licensed Content is subject to U.S. export jurisdiction.
You agree to comply with all applicable international and national laws that apply to the Licensed Content, including the U.S.
Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by U.S. and other
governments. For additional information see <http://www.microsoft.com/exporting/>.
13.      “NOT FOR RESALE” LICENSED CONTENT. Licensed Content identified as “Not For Resale” or “NFR,”
may not be sold or otherwise transferred for value, or Used for any purpose other than demonstration, test or evaluation.
14.       TERMINATION. Without prejudice to any other rights, Microsoft may terminate this EULA if You fail to comply
with the terms and conditions of this EULA. In the event Your status as a Microsoft Certified Trainer a) expires, b) is
voluntarily terminated by You, and/or c) is terminated by Microsoft, this EULA shall automatically terminate. Upon any
termination of this EULA, You must destroy all copies of the Licensed Content and all of its Component parts.
15.    DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, MICROSOFT AND ITS SUPPLIERS PROVIDE THE LICENSED MATERIAL AND SUPPORT SERVICES
(IF ANY) AS IS AND WITH ALL FAULTS, AND MICROSOFT AND ITS SUPPLIERS HEREBY DISCLAIM ALL
OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, ANY (IF ANY) IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF
MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF RELIABILITY OR AVAILABILITY,
OF ACCURACY OR COMPLETENESS OF RESPONSES, OF RESULTS, OF WORKMANLIKE EFFORT, OF
LACK OF VIRUSES, AND OF LACK OF NEGLIGENCE, ALL WITH REGARD TO THE LICENSED CONTENT,
AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATION,
SOFTWARE, AND RELATED CONTENT THROUGH THE LICENSED CONTENT, OR OTHERWISE ARISING
OUT OF THE USE OF THE LICENSED CONTENT. ALSO, THERE IS NO WARRANTY OR CONDITION OF
TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-
INFRINGEMENT WITH REGARD TO THE LICENSED CONTENT. THE ENTIRE RISK AS TO THE QUALITY,
OR ARISING OUT OF THE USE OR PERFORMANCE OF THE LICENSED CONTENT, AND ANY SUPPORT
SERVICES, REMAINS WITH YOU.
16.    EXCLUSION OF INDIRECT DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL MICROSOFT OR ITS SUPPLIERS BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER
INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR
FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR
NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF
OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE LICENSED CONTENT, THE
PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATION, SOFTWARE,
AND RELATED CONTENT THROUGH THE LICENSED CONTENT, OR OTHERWISE ARISING OUT OF THE
USE OF THE LICENSED CONTENT, OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION
OF THIS EULA, EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE),
MISREPRESENTATION, STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF
MICROSOFT OR ANY SUPPLIER, AND EVEN IF MICROSOFT OR ANY SUPPLIER HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
17.    LIMITATION OF LIABILITY. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR
FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED
HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT OR ANYTHING ELSE), THE ENTIRE
LIABILITY OF MICROSOFT AND ANY OF ITS SUPPLIERS UNDER ANY PROVISION OF THIS EULA AND
YOUR EXCLUSIVE REMEDY HEREUNDER SHALL BE LIMITED TO THE GREATER OF THE ACTUAL
DAMAGES YOU INCUR IN REASONABLE RELIANCE ON THE LICENSED CONTENT UP TO THE AMOUNT
ACTUALLY PAID BY YOU FOR THE LICENSED CONTENT OR US$5.00. THE FOREGOING LIMITATIONS,
EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
18.       APPLICABLE LAW. If You acquired this Licensed Content in the United States, this EULA is governed by the
laws of the State of Washington, and, in respect of any dispute which may arise hereunder, You consent to the jurisdiction of
the federal and state courts located in King County, Washington. If You acquired this Licensed Content in Canada, unless
expressly prohibited by local law, this EULA is governed by the laws in force in the Province of Ontario, Canada; and, in
respect of any dispute which may arise hereunder, You consent to the jurisdiction of the federal and provincial courts sitting in
Toronto, Ontario. If You acquired this Licensed Content in the European Union, Iceland, Norway, or Switzerland, then the
local law of such jurisdictions applies. If You acquired this Licensed Content in any other country, then local law may apply.
19.       ENTIRE AGREEMENT; SEVERABILITY. This EULA (including any addendum or amendment to this EULA
which is included with the Licensed Content) is the entire agreement between You and Microsoft relating to the Licensed
Content and the support services (if any) and supersedes all prior or contemporaneous oral or written communications,
proposals and representations with respect to the Licensed Content or any other subject matter covered by this EULA. To the
extent the terms of any Microsoft policies or programs for support services conflict with the terms of this EULA, the terms of
this EULA shall control. If any provision of this EULA is held to be void, invalid, unenforceable or illegal, the other
provisions shall continue in full force and effect.
Should You have any questions concerning this EULA, or if You desire to contact Microsoft for any reason, please use the
address information enclosed in this Licensed Content to contact the Microsoft subsidiary serving Your country or visit
Microsoft on the World Wide Web at http://www.microsoft.com.

Si vous avez acquis votre Contenu Sous Licence Microsoft au CANADA :

DÉNI DE GARANTIES. Dans la mesure maximale permise par les lois applicables, le Contenu Sous Licence et les
services de soutien technique (le cas échéant) sont fournis TELS QUELS ET AVEC TOUS LES DÉFAUTS par
Microsoft et ses fournisseurs, lesquels par les présentes dénient toutes autres garanties et conditions expresses,
implicites ou en vertu de la loi, notamment, mais sans limitation, (le cas échéant) les garanties, devoirs ou conditions
implicites de qualité marchande, d’adaptation à une fin usage particulière, de fiabilité ou de disponibilité, d’exactitude
ou d’exhaustivité des réponses, des résultats, des efforts déployés selon les règles de l’art, d’absence de virus et
d’absence de négligence, le tout à l’égard du Contenu Sous Licence et de la prestation des services de soutien technique
ou de l’omission de la ’une telle prestation des services de soutien technique ou à l’égard de la fourniture ou de
l’omission de la fourniture de tous autres services, renseignements, Contenus Sous Licence, et contenu qui s’y rapporte
grâce au Contenu Sous Licence ou provenant autrement de l’utilisation du Contenu Sous Licence. PAR AILLEURS,
IL N’Y A AUCUNE GARANTIE OU CONDITION QUANT AU TITRE DE PROPRIÉTÉ, À LA JOUISSANCE OU
LA POSSESSION PAISIBLE, À LA CONCORDANCE À UNE DESCRIPTION NI QUANT À UNE ABSENCE DE
CONTREFAÇON CONCERNANT LE CONTENU SOUS LICENCE.

EXCLUSION DES DOMMAGES ACCESSOIRES, INDIRECTS ET DE CERTAINS AUTRES DOMMAGES.
DANS LA MESURE MAXIMALE PERMISE PAR LES LOIS APPLICABLES, EN AUCUN CAS MICROSOFT OU
SES FOURNISSEURS NE SERONT RESPONSABLES DES DOMMAGES SPÉCIAUX, CONSÉCUTIFS,
ACCESSOIRES OU INDIRECTS DE QUELQUE NATURE QUE CE SOIT (NOTAMMENT, LES DOMMAGES À
L’ÉGARD DU MANQUE À GAGNER OU DE LA DIVULGATION DE RENSEIGNEMENTS CONFIDENTIELS
OU AUTRES, DE LA PERTE D’EXPLOITATION, DE BLESSURES CORPORELLES, DE LA VIOLATION DE LA
VIE PRIVÉE, DE L’OMISSION DE REMPLIR TOUT DEVOIR, Y COMPRIS D’AGIR DE BONNE FOI OU
D’EXERCER UN SOIN RAISONNABLE, DE LA NÉGLIGENCE ET DE TOUTE AUTRE PERTE PÉCUNIAIRE
OU AUTRE PERTE DE QUELQUE NATURE QUE CE SOIT) SE RAPPORTANT DE QUELQUE MANIÈRE QUE
CE SOIT À L’UTILISATION DU CONTENU SOUS LICENCE OU À L’INCAPACITÉ DE S’EN SERVIR, À LA
PRESTATION OU À L’OMISSION DE LA ’UNE TELLE PRESTATION DE SERVICES DE SOUTIEN
TECHNIQUE OU À LA FOURNITURE OU À L’OMISSION DE LA FOURNITURE DE TOUS AUTRES
SERVICES, RENSEIGNEMENTS, CONTENUS SOUS LICENCE, ET CONTENU QUI S’Y RAPPORTE GRÂCE
AU CONTENU SOUS LICENCE OU PROVENANT AUTREMENT DE L’UTILISATION DU CONTENU SOUS
LICENCE OU AUTREMENT AUX TERMES DE TOUTE DISPOSITION DE LA U PRÉSENTE CONVENTION
EULA OU RELATIVEMENT À UNE TELLE DISPOSITION, MÊME EN CAS DE FAUTE, DE DÉLIT CIVIL (Y
COMPRIS LA NÉGLIGENCE), DE RESPONSABILITÉ STRICTE, DE VIOLATION DE CONTRAT OU DE
VIOLATION DE GARANTIE DE MICROSOFT OU DE TOUT FOURNISSEUR ET MÊME SI MICROSOFT OU
TOUT FOURNISSEUR A ÉTÉ AVISÉ DE LA POSSIBILITÉ DE TELS DOMMAGES.

LIMITATION DE RESPONSABILITÉ ET RECOURS. MALGRÉ LES DOMMAGES QUE VOUS PUISSIEZ
SUBIR POUR QUELQUE MOTIF QUE CE SOIT (NOTAMMENT, MAIS SANS LIMITATION, TOUS LES
DOMMAGES SUSMENTIONNÉS ET TOUS LES DOMMAGES DIRECTS OU GÉNÉRAUX OU AUTRES), LA
SEULE RESPONSABILITÉ ’OBLIGATION INTÉGRALE DE MICROSOFT ET DE L’UN OU L’AUTRE DE SES
FOURNISSEURS AUX TERMES DE TOUTE DISPOSITION DEU LA PRÉSENTE CONVENTION EULA ET
VOTRE RECOURS EXCLUSIF À L’ÉGARD DE TOUT CE QUI PRÉCÈDE SE LIMITE AU PLUS ÉLEVÉ ENTRE
LES MONTANTS SUIVANTS : LE MONTANT QUE VOUS AVEZ RÉELLEMENT PAYÉ POUR LE CONTENU
SOUS LICENCE OU 5,00 $US. LES LIMITES, EXCLUSIONS ET DÉNIS QUI PRÉCÈDENT (Y COMPRIS LES
CLAUSES CI-DESSUS), S’APPLIQUENT DANS LA MESURE MAXIMALE PERMISE PAR LES LOIS
APPLICABLES, MÊME SI TOUT RECOURS N’ATTEINT PAS SON BUT ESSENTIEL.

À moins que cela ne soit prohibé par le droit local applicable, la présente Convention est régie par les lois de la province
d’Ontario, Canada. Vous consentez Chacune des parties à la présente reconnaît irrévocablement à la compétence des tribunaux
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le World Wide Web à http://www.microsoft.com
                 2272C: Implementing and Supporting Microsoft® Windows® XP Professional                                           ix



Contents
           Introduction
           Course Materials......................................................................................................2
           Prerequisites ............................................................................................................3
           Course Outline.........................................................................................................4
           Microsoft Learning ..................................................................................................8
           Microsoft Learning Product Types..........................................................................9
           Microsoft Certified Professional Program.............................................................11
           Facilities ................................................................................................................14
           Module 1: Installing Windows XP Professional
           Overview .................................................................................................................1
           Lesson: Planning an Installation of Microsoft Windows XP Professional..............2
           Lab A: Planning a Microsoft Windows XP Professional Installation ...................14
           Lesson: Installing Windows XP Professional........................................................17
           Lab B: Installing Windows XP Professional (Simulation) ....................................23
           Lesson: Upgrading to Microsoft Windows XP .....................................................25
           Lesson: Transferring User Settings and Files by Using the USMT.......................35
           Lab C: Transferring User Settings by Using the USMT .......................................42
           Lesson: Performing Post-Installation Tasks ..........................................................48
           Module 2: Automating an Installation of Windows XP Professional
           Overview .................................................................................................................1
           Lesson: Introduction to Automating an Installation of Windows XP
           Professional .............................................................................................................2
           Lesson: Creating Answer Files................................................................................5
           Lab A: Creating an Answer File by Using the Setup Manager Wizard.................17
           Lesson: Creating a Uniqueness Database File.......................................................21
           Lesson: Performing an Automated Installation of Windows XP Professional......27
           Lesson: Overview of Creating and Deploying an Image.......................................33
           Lesson: Preparing a Reference Computer .............................................................36
           Lab B: Running Sysprep........................................................................................45
           Lesson: Creating, Testing, and Deploying an Image.............................................47
           Lesson: Managing Security Settings by Using Security Center ............................55
           Lab C: Performing a Windows Welcome Installation...........................................60
           Module 3: Configuring Hardware on a Computer Running Windows XP
           Professional
           Overview .................................................................................................................1
           Lesson: Installing and Configuring Hardware Devices...........................................2
           Lab A: Adding and Removing Devices Using the Add Hardware Wizard ...........15
           Lesson: Working with Drivers ..............................................................................18
           Lab B: Using Driver Rollback to Restore a Device Driver ...................................25
           Lesson: Troubleshooting Hardware Devices.........................................................29
x   2272C: Implementing and Supporting Microsoft® Windows® XP Professional


                       Module 4: Managing Disks
                       Overview .................................................................................................................1
                       Lesson: Working with Disk Management ...............................................................2
                       Lesson: Working with Basic Disks..........................................................................6
                       Lesson: Working with Dynamic Disks..................................................................12
                       Lesson: Preparing Disks When Upgrading to Windows XP Professional.............23
                       Lesson: Managing Disks .......................................................................................26
                       Lab A: Working with Dynamic Disks ...................................................................35
                       Lesson: Defragmenting Volumes ..........................................................................45
                       Module 5: Configuring and Managing File Systems
                       Overview .................................................................................................................1
                       Lesson: Working with File Systems ........................................................................2
                       Lesson: Managing Data Compression ...................................................................10
                       Lab A: Configuring Disk Compression .................................................................16
                       Lesson: Securing Data by Using EFS....................................................................22
                       Lab B: Securing Files by Using EFS .....................................................................34
                       Module 6: Troubleshooting the Boot Process and Other System Issues
                       Overview .................................................................................................................1
                       Multimedia: Examining the Windows XP Professional Boot Process ....................2
                       Lesson: Controlling System Settings During the Boot Process...............................4
                       Lesson: Changing Startup Behavior Using the Boot.ini File...................................9
                       Lesson: Using Advanced Boot Options to Troubleshoot Startup Problems ..........15
                       Lesson: Using the Recovery Console to Start the Computer.................................18
                       Lab A: Troubleshooting the Boot Process.............................................................23
                       Lesson: Restoring the Computer to a Previous State.............................................31
                       Module 7: Configuring TCP/IP Addressing and Name Resolution
                       Overview .................................................................................................................1
                       Lesson: Configuring IP Addresses ..........................................................................2
                       Lab A: Configuring IP Addresses for Windows XP Professional ...........................8
                       Lesson: Configuring Windows Firewall................................................................16
                       Lab B: Configuring Windows Firewall for Windows XP Professional.................25
                       Lesson: Troubleshooting IP Addresses..................................................................28
                       Lab C: Troubleshooting IP Addresses for Windows XP Professional ..................35
                       Lesson: Determining TCP/IP Name Resolution Methods .....................................40
                       Lesson: Configuring a DNS Client and a WINS Client ........................................52
                       Lab D: Configuring the DNS Client for Windows XP Professional .....................64
                       Lesson: Connecting to a Remote Host...................................................................69
                       Module 8: Configuring the Desktop Environment
                       Overview .................................................................................................................1
                       Lesson: Configuring User Desktop Settings............................................................2
                       Lesson: Customizing the Desktop Environment ...................................................14
                       Lesson: Configuring System Settings....................................................................23
                       Lab A: Customizing the Desktop ..........................................................................28
                       Lesson: Understanding How User Profiles and Group Policy Affect Desktop
                       Customization........................................................................................................34
                       Lesson: Using Remote Assistance.........................................................................37
                       Lab B: Using Remote Assistance ..........................................................................43
      2272C: Implementing and Supporting Microsoft® Windows® XP Professional                                         xi


Module 9: Configuring Internet Explorer
Overview .................................................................................................................1
Lesson: Configuring Security for Internet Explorer ................................................2
Lesson: Configuring Privacy for Internet Explorer .................................................6
Lesson: Configuring Connection Settings for Internet Explorer ...........................16
Lab A: Configuring Internet Explorer ...................................................................19
Module 10: Configuring Windows XP Professional to Operate in
Microsoft Networks
Overview .................................................................................................................1
Lesson: Examining Workgroups and User Accounts ..............................................2
Lesson: Creating and Authenticating Local User Accounts ....................................5
Lesson: Configuring Local Security........................................................................9
Lesson: Configuring Networking Options in a Workgroup ..................................23
Lab A: Operating in a Workgroup.........................................................................29
Lesson: Operating in a Domain .............................................................................36
Lab B: Operating in a Domain ..............................................................................45
Module 11: Supporting Remote Users
Overview .................................................................................................................1
Lesson: Establishing Remote Access Connections .................................................2
Lesson: Connecting to Virtual Private Networks ..................................................13
Lesson: Configuring Authentication Protocols and Encryption ............................20
Lab A: Configuring a VPN Connection ................................................................28
Lesson: Using Remote Desktop ............................................................................31
Lab B: Configuring and Using Remote Desktop...................................................35
Lesson: Storing User Names and Passwords to Facilitate Remote Connections...38
Lab C: Storing User Names and Passwords ..........................................................42
Course Evaluation .................................................................................................45
Module 12: Configuring Windows XP Professional for Mobile
Computing
Overview .................................................................................................................1
Lesson: Configuring Power Management Options for Mobile Computing.............2
Lesson: Making Files, Folders, and Web Pages Available for Offline Use ..........10
Lab A: Configuring Offline Files ..........................................................................20
Module 13: Monitoring Resources and Performance
Overview .................................................................................................................1
Lesson: Using Task Manager to Monitor System Performance ..............................2
Lesson: Using Performance and Maintenance Tools to Improve Performance.....14
Lesson: Monitoring Event Logs ............................................................................19
Lab A: Using Task Manager and Event Viewer....................................................28
Lesson: Configuring Application Compatibility ...................................................39
Lab B: Setting Application Compatibility.............................................................43
Course Evaluation .................................................................................................46
                            2272C: Implementing and Supporting Microsoft® Windows® XP Professional        xiii



About This Course
                        This section provides you with a brief description of the course, audience,
                        suggested prerequisites, and course objectives.
Description             The purpose of this course is to address the implementation and desktop support
                        needs of customers who are planning to deploy and support Microsoft®
                        Windows® XP Professional in a variety of network operating system
                        environments. Customers have indicated that they require an in-depth training
                        solution for implementing and supporting Windows XP Professional.
                        Therefore, this course will address customers’ needs for knowledgeable
                        personnel who can support Windows XP Professional desktops.
Audience                The target audience consists of information technology (IT) support
                        professionals who:
                        !   Are new to the Windows XP environment.
                        !   Provide Help desk support for Windows XP Professional desktops.
                        !   Provide support for the Windows XP family of products, or support for a
                            Windows XP solution environment.
                        !   Support Windows XP Professional in non-Microsoft network operating
                            systems.

Student prerequisites   This course requires that students meet the following prerequisites:
                        !   CompTIA A+ certification or equivalent knowledge
                        !   CompTIA Network+ certification or equivalent knowledge

Course objectives       After completing this course, the student will be able to:
                        !   Plan and install Windows XP Professional.
                        !   Automate an installation of Windows XP Professional.
                        !   Configure and manage hardware on a computer running Windows XP
                            Professional.
                        !   Manage disks.
                        !   Configure and manage file systems.
                        !   Troubleshoot the boot process and other system issues.
                        !   Configure and support Transmission Control Protocol/Internet Protocol
                            (TCP/IP).
                        !   Configure the desktop environment, and use profiles to control desktop
                            customization.
                        !   Configure security, privacy, and connection settings for Internet Explorer.
                        !   Configure Windows XP Professional to operate on Microsoft networks.
                        !   Support remote users.
                        !   Configure Windows XP Professional for mobile computing.
                        !   Monitor resources and performance.
xiv   2272C: Implementing and Supporting Microsoft® Windows® XP Professional



Course Timing
                       The following schedule is an estimate of the course timing. Your timing may
                       vary.

                       Day 1
                          Start     End        Module
                          9:00      9:30       Introduction
                          9:30      10:00      Module 1: Installing Microsoft Windows XP Professional
                          10:00     10:15      Lab A: Planning a Microsoft Windows XP Professional
                                               Installation
                          10:15     10:30      Module 1: Installing Microsoft Windows XP Professional
                                               (continued)
                          10:30     10:45      Break
                          10:45     11:00      Lab B: Installing Windows XP Professional (Simulation)
                          11:00     11:45      Module 1: Installing Microsoft Windows XP Professional
                                               (continued)
                          11:45     12:15      Lab: Transferring User Settings by Using the USMT
                          12:15     12:30      Module 1: Installing Microsoft Windows XP Professional
                                               (continued)
                          12:30     1:30       Lunch
                          1:30      2:00       Module 2: Automating an Installation of Windows XP
                                               Professional
                          2:00      2:15       Lab A: Creating an Answer File by Using the Setup Manager
                                               Wizard
                          2:15      2:30       Break
                          2:30      3:30       Module 2: Automating an Installation of Windows XP
                                               Professional (continued)
                          3:30      3:45       Lab B: Running Sysprep
                          3:45      4:15       Module 2: Automating an Installation of Windows XP
                                               Professional (continued)
                          4:15      4:30       Lab C: Performing a Windows Welcome Installation
   2272C: Implementing and Supporting Microsoft® Windows® XP Professional       xv


Day 2
  Start    End        Module
  9:00     9:30       Day 1 review
  9:30     10:00      Module 3: Configuring Hardware on a Computer Running
                      Windows XP Professional
  10:00    10:15      Lab A: Adding and Removing Devices Using the Add Hardware
                      Wizard
  10:15    10:30      Module 3: Configuring Hardware on a Computer Running
                      Windows XP Professional (continued)
  10:30    10:45      Break
  10:45    11:00      Lab B: Using Driver Rollback to Restore a Device Driver
  11:00    11:15      Module 3: Configuring Hardware on a Computer Running
                      Windows XP Professional (continued)
  11:15    12:30      Module 4: Managing Disks
  12:30    1:30       Lunch
  1:30     2:15       Lab A: Working with Dynamic Disks
  2:15     2:30       Module 4: Managing Disks (continued)
  2:30     2:45       Break
  2:45     3:15       Module 5: Configuring and Managing File Systems
  3:15     3:30       Lab A: Configuring Disk Compression
  3:30     4:00       Module 5: Configuring and Managing File Systems (continued)
  4:00     4:30       Lab B: Securing Files by Using EFS
xvi   2272C: Implementing and Supporting Microsoft® Windows® XP Professional


                       Day 3
                          Start     End        Module
                          9:00      9:30       Day 2 review
                          9:30      10:30      Module 6: Troubleshooting the Boot Process and Other System
                                               Issues
                          10:30     10: 45     Break
                          10: 45    11:15      Lab A: Troubleshooting the Boot Process
                          11:15     11:30      Module 6: Troubleshooting the Boot Process and Other System
                                               Issues (continued)
                          11:30     11:45      Module 7: Configuring TCP/IP Addressing and Name Resolution
                          11:45     12:45      Lunch
                          12:45     1:30       Lab A: Configuring IP Addresses for Windows XP Professional
                          1:30      1:45       Module 7: Configuring TCP/IP Addressing and Name Resolution
                                               (continued)
                          1:45      2:00       Lab B: Configuring Windows Firewall for Windows XP
                                               Professional
                          2:00      2:15       Module 7: Configuring TCP/IP Addressing and Name Resolution
                                               (continued)
                          2:15      2:30       Lab C: Troubleshooting IP Addresses for Windows XP
                                               Professional
                          2:30      2:45       Break
                          2:45      3:45       Module 7: Configuring TCP/IP Addressing and Name Resolution
                                               (continued)
                          3:45      4:00       Lab D: Configuring the DNS Client for Windows XP Professional
                          4:00      4:15       Module 7: Configuring TCP/IP Addressing and Name Resolution
                                               (continued)
  2272C: Implementing and Supporting Microsoft® Windows® XP Professional      xvii


Day 4
  Start     End       Module
  9:00      9:30      Day 3 review
  9:30      10:30     Module 8: Configuring the Desktop Environment
  10:30     10:45     Break
  10:45     11:15     Lab A: Customizing the Desktop
  11:15     11:30     Module 8: Configuring the Desktop Environment (continued)
  11:30     12:00     Lab B: Using Remote Assistance
  12:00     1:00      Lunch
  1:00      1:45      Module 9: Configuring Internet Explorer
  1:45      2:15      Lab A: Configuring Internet Explorer
  2:15      2:30      Break
  2:30      3:30      Module 10: Configuring Microsoft Windows XP Professional to
                      Operate in Microsoft Networks
  3:30      4:15      Lab A: Operating in a Workgroup
  4:15      4:30      Module 10: Configuring Microsoft Windows XP Professional to
                      Operate in Microsoft Networks (continued)
  4:30      4:45      Lab B: Operating in a Domain

Day 5
  Start     End       Module
  9:00      9:30      Day 4 review
  9:30      10:30     Module 11: Supporting Remote Users
  10:30     10:45     Break
  10:45     11:15     Lab A: Configuring a VPN Connection
  11:15     11: 30    Module 11: Supporting Remote Users (continued)
  11: 30    11: 45    Lab B: Configuring and Using Remote Desktop
  11: 45    12:00     Module 11: Supporting Remote Users (continued)
  12:00     12:15     Lab C: Storing User Names and Passwords
  12:15     1:15      Lunch
  1:15      1:30      Module 12: Configuring Windows XP Professional for Mobile
                      Computing
  1:30      1:45      Lab A: Configuring Power Options
  1:45      2:00      Module 12: Configuring Windows XP Professional for Mobile
                      Computing (continued)
  2:00      2:30      Lab B: Configuring Offline Files
  2:30      2:45      Break
  2:45      3:45      Module 13: Monitoring Resources and Performance
  3:45      4:30      Lab A: Using Task Manager and Event Viewer
  4:30      4:45      Module 13: Monitoring Resources and Performance (continued)
  4:45      5:00      Lab B: Setting Application Compatibility
xviii   2272C: Implementing and Supporting Microsoft® Windows® XP Professional



Trainer Materials DVD Contents
                        The Trainer Materials DVD contains the following files and folders:
                        !   Autorun.inf. When the DVD is inserted into the DVD drive, this file opens
                            StartCD.exe.
                        !   Default.htm. This file opens the Trainer Materials Web page.
                        !   Readme.txt. This file explains how to install the software for viewing the
                            Trainer Materials DVD and its contents and how to open the Trainer
                            Materials Web page.
                        !   StartCD.exe. When the DVD is inserted into the DVD drive, or when you
                            double-click the StartCD.exe file, this file opens the DVD and allows you
                            to browse the Trainer Materials DVD.
                        !   StartCD.ini. This file contains instructions to launch StartCD.exe.
                        !   2272C_VS.doc. This file is the Microsoft Virtual PC Classroom Setup
                            Guide. It provides instructions for setting up the instructor computer,
                            student computers, and virtual machines.
                        !   Errorlog. This folder may contain an error log.
                        !   Powerpnt. This folder contains the Microsoft PowerPoint® slides that are
                            used in this course.
                        !   Pptview. This folder contains Microsoft PowerPoint Viewer, which is used
                            to display the PowerPoint slides.
                        !   Setup. This folder contains the files that install the course and related
                            software to computers in a classroom setting.
                        !   Student. This folder contains the Web page that provides students with links
                            to resources pertaining to this course, including additional reading, review
                            and lab answers, lab files, multimedia presentations, and course-related Web
                            sites.
                        !   Tools. This folder contains files and utilities used to complete the setup of
                            the instructor computer.
                        !   Webfiles. This folder contains the files that are required to view the course
                            Web page. To open the Web page, open Windows Explorer, and in the root
                            directory of the DVD, double-click StartCD.exe.
                 2272C: Implementing and Supporting Microsoft® Windows® XP Professional        xix



Student Materials Compact Disc (CD) Contents
             The Student Materials CD contains the following files and folders:
             !   Autorun.inf. When the CD is inserted into the CD drive, this file opens
                 StartCD.exe.
             !   Default.htm. This file opens the Student Materials Web page. It provides
                 you with resources pertaining to this course, including additional reading,
                 review and lab answers, lab files, multimedia presentations, and course-
                 related Web sites.
             !   Readme.txt. This file explains how to install the software for viewing the
                 Student Materials CD and its contents and how to open the Student
                 Materials Web page.
             !   StartCD.exe. When the compact disc is inserted into the CD drive, or when
                 you double-click the StartCD.exe file, this file opens the CD and allows
                 you to browse the Student Materials CD.
             !   StartCD.ini. This file contains instructions to launch StartCD.exe.
             !   Flash. This folder contains the installer for the Macromedia Flash browser
                 plug-in.
             !   Fonts. This folder contains fonts that may be required to view the Microsoft
                 Word documents that are included with this course.
             !   Jobaids. This folder contains the job aid pertaining to this course.
             !   Media. This folder contains files that are used in multimedia presentations
                 for this course.
             !   Mplayer. This folder contains the setup file to install Microsoft Windows
                 Media® Player.
             !   Webfiles. This folder contains the files that are required to view the course
                 Web page. To open the Web page, open Windows Explorer, and in the root
                 directory of the CD, double-click StartCD.exe.
             !   Wordview. This folder contains the Word Viewer that is used to view any
                 Word document (.doc) files that are included on the CD.
xx   2272C: Implementing and Supporting Microsoft® Windows® XP Professional



Document Conventions
                       The following conventions are used in course materials to distinguish elements
                       of the text.
                       Convention             Use

                       Bold                   Represents commands, command options, and syntax that must
                                              be typed exactly as shown. It also indicates commands on menus
                                              and buttons, dialog box titles and options, and icon and menu
                                              names.
                       Italic                 In syntax statements or descriptive text, indicates argument
                                              names or placeholders for variable information. Italic is also
                                              used for introducing new terms, for book titles, and for emphasis
                                              in the text.
                       Title Capitals         Indicate domain names, user names, computer names, directory
                                              names, and folder and file names, except when specifically
                                              referring to case-sensitive names. Unless otherwise indicated,
                                              you can use lowercase letters when you type a directory name or
                                              file name in a dialog box or at a command prompt.
                       ALL CAPITALS           Indicate the names of keys, key sequences, and key
                                              combinations — for example, ALT+SPACEBAR.
                       monospace              Represents code samples or examples of screen text.
                       []                     In syntax statements, enclose optional items. For example,
                                              [filename] in command syntax indicates that you can choose to
                                              type a file name with the command. Type only the information
                                              within the brackets, not the brackets themselves.
                       {}                     In syntax statements, enclose required items. Type only the
                                              information within the braces, not the braces themselves.
                       |                      In syntax statements, separates an either/or choice.
                       !                      Indicates a procedure with sequential steps.
                       ...                    In syntax statements, specifies that the preceding item may be
                                              repeated.
                       .                      Represents an omitted portion of a code sample.
                       .
                       .

				
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