Thomas Kitrick PhD
IT IS 6342
My favorite semester.
Begin in the bad weather
and we will end in good
So whatever happens,
summer is on the way!
Anyway, welcome to ITIS
6342, v7.0 a course that has
become important to me and
to others here at UNCC.
I am proud of the course
and what we have
accomplished and I am glad
you are a part of it this
Show of Hands
Is there anyone
who has not
Is there anyone
not enrolled in
the course as of
Is there anyone
who does not You need to be registered for the course to be
have the text here today and you need to have the text for any
book? of this to make any sense.
Work to Do Today
for grading and
Quiz on Syllabus,
I am a big believer in direct dialog
and frank conversations.
The following comments are not
meant to be an indictment of
anyone, but I have been doing this
a while and want to “head off” any
I am going to lay out some
classroom ground rules, and
course expectations so that we are
clear with each other.
Finally, I try to be as objective as I
can in grading, and setting
expectations is the best way I
know to ensure that people believe
they are being evaluated fairly.
Thomas J. Kitrick Ph.D.
Work full time, Director of Teaching at UNCC since 1998
Enterprise Knowledge teaching Fall, Spring and Summer
Management at TIAA-CREF semesters at UNCC and XYZ
I have been working with University.
technology since the industry’s Courses include Knowledge
inception. Management, IT Project
Worked full time and received Management, Program Mgmt.
undergraduate, graduate and Quality Mgmt., Risk Mgmt., Cost
doctoral concurrently. Mgmt.
Worked on the floor of the I have sponsored 5 UNCC
NYSE for six years, another 10 summer interns, hired 4 graduates
on Wall St., moved to Charlotte and was a part of the initial CS
in 1996. PhD sponsorship.
I was successful in my career because I had mentors who helped me out. I had
several teachers who really inspired me. One thing they all had in common was
that they required a commitment to learning that I did not understand at the time.
Double Edged Sword
Ultimately I am a
businessman and this
course is designed to
prepare you for the
I have combined my
practical experience with
an academic approach that
is a combination of theory
and skills training.
There is good and bad
This course could demand
a level of attention some
students are not used to.
I do not teach for the money or for the prestige. I teach because I want to help
make you successful in your career. It is that simple, but I think that makes it
somewhat harder for students.
ITIS 6342 Culture
Every good organization
has a unique culture that all
These cultural norms make
it easy to interact, and help
to bind members together.
This is even more important
in in today’s global
workforce where creating a
culture across geo-political
boundaries is essential.
Later in the semester when you form your project teams remember to set
cultural norms around interacting with each other.
1. Late Policy
Please sign the Sign-in-Sheet at the
beginning of class
Once class begins sign-in closes, no
At the end of the semester, if you are
on the borderline for a grade, sign-in-
sheet will be reviewed and taken into
consideration for final grading.
We need to approach the semester
with the professionalism and respect
for each other - I will accept nothing
I have not been late for class in a
while, but if I am ever late I will bring
donuts for the entire class the
The university has a very specific policy
regarding excused absences, this
course is consistent with that policy.
I will not approve any absence,
regardless of reason. If your dean
approves it please bring the paperwork
with you to class with their signature.
If you are absent - you have an
obligation to make up any work you
have missed (notes, team based work,
If you have missed a quiz or the mid-
term, your remaining work with be
adjusted to account for the missed work.
I realize and respect the fact that we are
all adults and have decisions to make –
please use your best judgment and
manage the consequences accordingly.
3. Class Conduct
Offline Conversations (talking in class) is distracting
and disrespectful to others – don’t do it.
Cell Phones, Pagers, and Blackberries are
prohibited in class.
Laptops can be used for note taking only, no online
“surfing” during class.
Academic Integrity is a serious issue, please
familiarize yourself with this important university
policy prior to using the sign in sheet, taking a quiz
or finalizing your semester end deliverable.
I have no issue with drinks/snacks being brought
into the classroom as long as it is not overly
I have a general policy in life. I don’t take myself very seriously but I take my
work very seriously. I want the class to be fun and engaging within a general set
A key components of the
course is working within
You will be broken up into
teams prior to the midterm
This is not an episode of the
Apprentice, where you vote
out people you don’t like
and/or blame others for the
failure of the team.
When an individual on a
team does not pull their
weight it is as much their
fault as the people who
were not able to get that
person motivated, as that I will have at least 2 lectures on techniques on
person. how to be a good teammate. My research is
You cannot choose your based on “Emotional Intelligence” by
team or work alone. Goldman.
E Mail - I will respond to your
e-mails within 48 hours. I
check email every few days.
Office Hours - I would be
honored to meet with you
before or after class by
appointment. If you give me
a few days notice I will make
certain I am available.
Breaks - Please do not
assume we can discuss an
important issue at the break,
let’s schedule time to give it
the attention it deserves
Final Grading FAQ’s
“I will be out of town in 2 weeks, can we work something out?” My
goal is to be fair to all students, the easiest way to do that is to not
provide excused absences.
“If I miss class can you send me the presentation?” I will upload all
presentations to the Google Group
“The book stinks, do I really have to read it?” By reading the book
during the first half you will have the tools to work the case study in
the second half. It is a fundamental element of the course.
“I will not be here for the final exam, is that a problem?” Yes, it is
and it can impact your grade. The day of the final exam is a
presentation to the class and it is impossible to make-up.
“I hate speaking in public, do I really have to do it?” I am going to
have an entire lecture on public speaking to help you. Research
shows that the ability to speak in public positively affects career
advancement. Let me help you become comfortable doing it.
Service Level Agreement
A Service Level
Agreement (SLA) is a
predefined contract of
roles and responsibilities.
Essentially a contract that
sets the parameters of the
business relationship so
that expectations can be
met and planned for in
I am going to hand out a
quiz in a few minutes that
is based 100% on the
My Job …….
Present material that describes the
basics of PM
Create an environment so that you
can demonstrate your
understanding individually and
Set expectations, allocate
opportunities for clarification.
Provide an environment where
people are willing to participate and
talk freely regardless of gender or
Evaluate students fairly and teams
based on predefined criteria.
Try not to be boring.
Your Job …….
Be Prepared - You need to read the course
material. The lectures attempt to set the
material within context not rehash what you
should have read. I am taking for granted
you read the material so we can attempt to
understand it … together.
Be Cooperative and Attentive – Both in the
class and within your teams there is a
certain level of partnership that has to
occur. It pays not be judgmental with the
material or with your teammates. You are
here to learn not demonstrate how much
Be Enthusiastic– You have an obligation to
attend class and project teams with a
certain amount of enthusiasm and a
positive attitude. People like to hire and/or
work with people who seem to enjoy what
they are doing
Our Weekly Agenda
Beginning – Go over problems in a
public forum. Most students have
similar issues, discussing them
openly is an efficient way of
learning. Speak Up!
Lecture – Prepared presentation on
that day’s topic. Don’t Go to Sleep!
Break - 15 minutes Come Back on
Project Teams – Break into project
teams, this is your time to do the
project team work in class. Use
Gather to Debrief – Get back
together to bring up any issues and
discuss next steps, dismiss class.
Don’t Leave Early!
If there are no questions I am going to
assume that everyone agrees with what
we discussed. There is a copy of the
syllabus on the front desk, please take
We will take a 15 minute break and
return to being our text readings.
The Standish Group recently
performed a study that
centered on interviews with end
users and/or business leaders.
61% of those polled indicated
that their IT Project were
This study is consistent (within
a variance of 10%) with
research dating back to the mid
The Answer is Simple
Our industry is based on a significant amount
of marketing and hype.
End users have levels of expectations that
are sometimes very difficult to meet based on
When a PM is unable to realistically set
expectations, the results are very predictable.
IF I did not set expectations today, would you
be disappointed if you came to each class 5
minutes late and received a B?
Fair or unfair the role of
a project manager in IT
is held to a much
different standard than
a project manager in
First lecture, give you a chance to get
In two weeks we are going to have a
quiz on chapters one and two