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Invites Interest in the Position of
Chief Information Officer
This Position May Close At Any
Time But Not Earlier Than
Monday, April 18, 2011
Recruitment Services Provided by
Ralph Andersen & Associates
San Francisco International Airport The Position
San Francisco International Airport (SFO), an enterprise department of The Chief Information Officer is an at-will director level position under
the City and County of San Francisco, delivers world-class security and the direction of the Deputy Airport Director for Administration. The
customer service in state-of-the-art facilities. SFO and its staff have been Chief Information Officer (also referred to as “CIO”) plans, develops,
recognized as industry leaders in developing innovative programs and organizes, implements, and directs all functions, activities, and opera-
initiatives in the fields of security, the environment, customer service, tions of the San Francisco International Airport Information Technology
concessions, and business. Leadership in each of these areas reflects and Telecommunications Bureau (ITT Bureau). Responsibilities include
the Airport Commission’s and staff’s commitment to continuously improve ensuring effective response to the Airport Commission, airlines, tenants,
the Airport. concessionaires, traveling public, and the general public needs. The
CIO develops and implements policies, goals, and objectives of the
SFO is governed by the Airport Commission, a five-person body ap- ITT Bureau, and ensures the enforcement of all applicable policies,
pointed to four-year renewable terms by the Mayor of San Francisco. The procedures, and regulations to deliver the highest quality information
Commission appoints the Airport Director. SFO operates under the rules, technology and telecommunication services to meet client needs. The
regulations, and authority of the Federal Aviation Administration (FAA), a CIO prepares and presents reports to the Airport Director, Deputy Airport
branch of the Federal Department of Transportation. The Airport maintains Director for Administration, Senior and Management Staff, Technology
full compliance with these regulations as well as those of the Transporta- Steering Committee, and the Airport Commission on activities, issues,
tion Security Administration (TSA). The Airport, as part of San Francisco and needs of the ITT Bureau.
City and County government, is subject to all relevant provisions of the
Charter of the City and County of San Francisco and other related codes Key and important functions for the CIO include:
and ordinances.
• Direct and provide oversight to all functions, activities, and programs
Originally part of the San Francisco Public Utilities Commission, the Airport of the Airport’s ITT Bureau consisting of over 60 employees involved
Commission was established by City Charter in 1970. In accordance with in delivering and maintaining highly responsible and complex infor-
the Charter, the Airport Commission is primarily a policy-making body, mation and telecommunications networks and systems to over 2,000
establishing the policies by which the Airport operates. Executive level users including Airport Commission employees, airlines, tenants, and
oversight is vested in the Airport Director, John L. Martin. concessionaires;
• Direct, monitor, and manage ITT’s organizational structure, staff as-
The City and County of signments and performance, service levels, and administrative sys-
tems required to accomplish ITT’s established mission and objectives
San Francisco in an effective and efficient manner;
• Directly supervise approximately eight (8) ITT directors with critical
San Francisco is the only city in California that is also a county. Its govern- managerial responsibilities in various highly specialized ITT profes-
ing powers are vested in an eleven-member Board of Supervisors elected sional functional areas including project management and planning
by district, with each serving a four-year term. services, information engineering services, technical services, com-
The Mayor – the chief executive of the City – is elected by the voters for a munication services, business services, quality assurance, information
four-year term, as are the City Assessor, Treasurer, City Attorney, Public security services, and technical design services;
Defender, District Attorney and Sheriff. • Direct the work of ITT directors including establishment of goals,
objectives, and priorities; preparation of work plans; review of work
products; and creation and implementation of training and develop-
ment opportunities, as well as performance management activities;
• Provide vision, direction, and leadership in developing short-term and
long-range strategic initiatives and programs designed to maintain
and improve system reliability and in providing new services through
advanced business technology solutions to all stakeholders;
• Direct the research, development, implementation, and recommenda- approach to decision-making and problem solving. Successful can-
tions for innovative technology solutions or improvements to achieve didates will have the ability to identify differing user needs based on
the Airport’s strategic goals; varying business operations, discern desired functionality and require-
• Work successfully with all stakeholders utilizing collaborative partner- ments, and fashion innovative technological and procedural solutions
ing principles; to each unique operating situation.
• Represent ITT before the Technology Steering Committee, at Airport The ideal candidate will have the executive management level experi-
management meetings, and on various committees and task forces ence necessary to:
addressing information and telecommunication service needs;
• Provide executive leadership in developing, expanding, and conveying
• Represent the Airport as assigned in addressing issues at a City-wide the Airport’s technology vision to achieve improved operational ef-
level; ficiencies and customer satisfaction across an Airport-wide spectrum;
• Function as an effective member of Airport Management Staff, working • Implement innovative technology programs and systems that are
in partnership with other Airport divisions, the airlines, and others; and based on best business practices;
serving as the executive technical adviser to all stakeholders;
• Maintain a high level of customer service Airport-wide;
• Develop, administer, monitor, and oversee the annual operating budget
of over $18 million plus an approximate annual $3 million plus capital • Ensure the organization fully embraces an aggressive and progres-
budget. Ensure appropriate allocation of resources to accomplish the sive approach to the delivery of information technology, and also
mission and objectives of the ITT operation; understands when technology is not a solution; and
• Direct the development and enforcement of appropriate cost recov- • Provide strong fiscal management and accountability with a creative
ery strategies to obtain the highest return on IT capital infrastructure approach to identifying new grants and external funding opportunities.
investments; In summary, the successful candidate will have the ability to lead and
• Direct staff development, mentoring, coaching, evaluation, and training manage a large, complex technology organization in an open, approach-
programs; coordinate a variety of human resource transactions includ- able, honest, and forthright manner.
ing making decisions on staff hiring and assignments; and engage in
succession planning;
Minimum Qualifications
• Develop positive relationships with City agencies (e.g., Purchasing,
Controller, City’s Department of Technology, etc.) and manage perfor- Education: Possession of a Bachelor’s degree from an accredited
mance of outside consultants on special projects; and college or university in information technology, telecommunications,
management information systems, computer science, computer en-
• Perform related duties as assigned.
gineering, business administration, public administration, or a closely
related field; AND
The Ideal Candidate
Experience: Ten (10) years of recent information systems or business
The CIO must have outstanding leadership qualities that will bring management experience, including four (4) years of experience at a
strength, stability, advocacy, and credibility to the position and programs. senior management level or higher, conducting or managing complex
Top candidates for consideration will have had prior senior management information technology and telecommunication related projects.
experience in an organization that promotes best practices and have a
proven track record of moving an organization forward through effective
change management to successfully implement new technology.
The ideal CIO will have a unique blend of people skills and expertise.
The success of the CIO will require an ability to convey an outstanding
technological vision and, at the same time, provide executive manage-
ment and leadership. Candidates must also thrive in a fast-paced and
robust environment with a personal style that embraces a collaborative
www.flysfo.com
Substitution:
A. Additional qualifying full-time work experience (2,000 hours equals
one year) as described above may be substituted for up to two (2) years
of the required education. One year (2,000 hours) of additional qualifying
work experience will be considered equivalent to 30 semester units/45
quarter units. OR
B. Possession of a Masters degree from an accredited college or university
in information technology, telecommunications, management information
systems, computer science, computer engineering, business administra-
tion, public administration, or a closely related field may substitute for up
to two (2) years of the required work experience as described above. This To Be Considered
substitution does not apply to the four (4) years of experience at a senior
management level or higher conducting or managing complex information This is a confidential process and will be handled accordingly throughout
technology and telecommunication related projects. the various stages of the process. References will not be contacted until
mutual interest has been established. This position will be considered
Desirable Qualifications: “open” until a final selection is made. Interested candidates should apply
• Experience in managing or implementing airport or airline information by Monday, April 18, 2011 for optimal consideration. Review and evaluation
systems and complex technical projects. of candidates by Ralph Andersen & Associates will be done upon receipt
of completed materials. Electronic submittals are strongly preferred
• Experience in developing and implementing business technology solu-
and should include the following: compelling cover letter, comprehensive
tions for airports or airlines.
resume, salary history, and five (5) professional references.
Appointment Type Candidates selected for employment with the San Francisco Airport Com-
mission are required to obtain TSA clearance.
Exempt – this position is exempt from Civil Service rules pursuant to
San Francisco Charter Section 10.104 and serves at the discretion of the Electronic submittals via email to: apply@ralphandersen.com. Ralph
Appointing Officer. Andersen & Associates is working exclusively with SFO Leadership to
encourage highly qualified candidates to submit for this outstanding ca-
reer opportunity. Interested candidates may also apply via the following
Compensation alternative method:
The annual salary range for the Chief Information Officer is $139,568 -
$178,126. Outstanding benefits offered with this position include: Via U.S. Mail
Ralph Andersen & Associates
• Medical and Dental Insurance; 5800 Stanford Ranch Road, Suite 410
• Defined Retirement Plan; Rocklin, California 95765
• Deferred Compensation Plan; Ralph Andersen & Associates will conduct the initial evaluation of submitted
• Social Security; materials to determine the best overall match with the established criteria
• Long-term Disability Plan; as outlined in this recruitment profile. The SFO Leadership will make the
final selection for the Chief Information Officer and will design a compre-
• Life Insurance; hensive selection process that may include other dimensions to evaluate
• Paid Management Training Program; executive skills, expertise, and presentation skills.
• Vacation/Holiday/Sick Time; and Any questions regarding this position should be directed to Ms. Heather
• Administrative Leave (may earn up to annual maximum of 100 hours). Renschler at (916) 630-4900.
The City and County of San Francisco is committed to equal employment opportunity.
