Contract hire driver's guide

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					                                                                                                             Contract hire driver’s guide
                                                                                                             Important information

Contract hire is provided by Audi Finance. Audi Finance is a trading name of Volkswagen Financial Services
(UK) Limited, Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR.

Registered office as above. Registered in England number 2835230.

AU17952FIN 03/10
General information

This guide is designed to give you               To help take care of your
information about the services provided by       Audi you should regularly:
Audi Finance for contract hire customers.        • Check the engine oil level/coolant
                                                   levels and refill as necessary
Please take the time to read it so that you        in-between services
are aware of what you are entitled to under      • Check tyre pressures, depth of tread
your contract hire agreement.                      and condition
                                                 • Check all lights and indicators
Your responsibilities
It is your responsibility as the hirer to        You should follow the manufacturer
ensure the vehicle is serviced at the            guidelines on oil refills and the quality
manufacturer’s recommended intervals by          of oil to use. Failure to do so could
an authorised Audi Centre or repairer and,       significantly impact on the performance
where applicable, that the vehicle has a         of your vehicle in a number of ways:
current MOT certificate.                         • Increased wear or overheating – leading
                                                    to engine damage which will, in time,
You are responsible for ensuring that the           devalue the vehicle
vehicle is in good repair and condition at all   • Exhaust poisoning – over time the wrong
times and for any damage caused to, or              oil will block or poison the exhaust
deterioration of, the vehicle other than            catalysts causing the vehicle
through reasonable fair wear and tear.              to fail its emissions and control tests
                                                 • Increased fuel consumption
                                                 • Decreased service intervals

                                                 If the vehicle is required to be repaired at
                                                 any time during the contract for accidental
                                                 damage or similar, please refer to specific
                                                 requirements as mentioned in the terms
                                                 and conditions of your agreement (section
General information

Fines and charges                               End of contract – vehicle return                 End of contract – driver purchase                Cherished number plates
You must pay any fines or charges relating to   We shall write to you six months and             Providing you are not the hirer or lessee        If you wish to transfer a cherished number
use of the vehicle immediately, e.g. parking    three months before the end date of the          named in the contract and your company           plate onto our vehicle, you must first
fines, fixed penalty notices, traffic camera    contract to notify you that the vehicle is due   permits you to do so, you may be able to         gain authorisation from us by calling
offences, congestion charges etc. If we are     for return.                                      purchase the vehicle at the end of the           0870 010 2007. If you wish to assign a
required to pay a fine on your behalf, we                                                        contract period. If you, a member of your        cherished registration number, we will
will recharge your company along with an        Our collection company will then contact         family or a colleague is interested in a         complete the process for you as we a
administration fee. We are obliged to provide   you to make arrangements to inspect and          purchase price then please call us on            re unable to release the registration
any details that we have available (such as     collect the vehicle.                             0870 333 4447                                    documents to a third party. The registration
driver details), on demand from the police,                                                                                                       number will be assigned to the vehicle and
to help identify the driver of any vehicle.     All documentation must be available with         Please note that the vehicle will be sold to     we will charge a £50 (including VAT)
                                                inspection and returned with the vehicle         you without a warranty. Unfortunately, if        administration fee for each plate change.
Fitting of non-standard equipment               as follows:                                      you are hiring the vehicle as a sole trader or   This is in addition to any costs associated
Please ring 0870 010 2007; available            • Manufacturer’s service book                    as a member of a partnership we cannot sell      with the assignment or retention of the
Monday-Saturday, 9am-5pm (excluding             • Spare key                                      the vehicle to you. Directors of the hiring      cherished plate.
Bank Holidays); to obtain written approval      • Driver handbook                                company are also not eligible to purchase
before any fitting is undertaken. The costs     • Satellite navigation disc                      vehicles at the contract end.                    The cherished plate must be removed before
to fit/purchase and maintain ‘extras’ are         (where applicable)                                                                              the end of the hiring period. Please allow
solely at your expense. We recommend that                                                                                                         two months for this process.
all extras are supplied and fitted by an        You will be asked to sign a formal report of
approved/qualified installer and that they      the vehicle condition. If it has sustained
conform to all legal requirements.              any damage beyond fair wear and tear,
                                                including missing items or documentation
Any consequential damage arising from the       (e.g. driver handbook, spare keys or original
installation of extras must be repaired at      documentation), an appropriate charge will
your cost. At the end of the contract, any      be incurred (for a definition of fair wear
visible holes in the bodywork or trim must      and tear please refer to the Audi Finance
be repaired to the standard required by Audi    Fair Wear and Tear guide).
Finance. Any electrical alterations must be
restored to the original standard.              For each mile covered by the vehicle over
                                                the agreed annual mileage, or the maximum
                                                total mileage, you must pay us the excess
                                                mileage charge shown in your agreement.
General information

                                                  MOT certificate
Road Fund Licence                                 An MOT test is not required in the first
The Road Fund Licence is included in your         three years of a vehicle’s life. When an
contract and will be issued to you                inspection is required an authorised Audi
automatically. It is therefore important that     Centre or repairer should undertake it.
you keep your contact details with us up to       Please ensure that certificates are sent to
date. If you have a specific enquiry, please      our Customer Services team (address
contact us on 0870 010 2007.                      below); if we do not receive the certificate
                                                  we may not be able to tax the vehicle.
Foreign travel
You must get our authority to take the            Customer Services
vehicle outside the UK. Before taking it          Volkswagen Financial Services (UK) Limited
overseas, please ensure you obtain a letter       Brunswick Court
of authority ‘Form VE103’ from us as we are       Yeomans Drive
the registered keeper of the vehicle. Please      Milton Keynes
apply at least 14 days before the date of         MK14 5LR
travel providing the name and addresses of
all those driving the vehicle, registration
number, departure and return date and             Service and
You must inform your company’s insurance
department to arrange a ‘Green Card’, and         Non maintenance contracts
ensure you have adequate insurance cover          If you have elected to maintain your
for the country you are visiting. If travelling   contract hire vehicle yourself (non-
through Spain a ‘Bail Bond’ is also required.     maintenance contract) you need to be aware
                                                  of the following responsibilities in line with
Please note that we will not be liable            the terms and conditions of your contract
for any cost arising from use of the vehicle      (section 9.4):
outside of the UK. Whilst abroad the
vehicle is not covered for breakdown, repair      Service and maintenance – ensure our
or car hire. You are strongly advised to take     vehicle is serviced and maintained at
out the necessary breakdown cover and             an authorised Audi Centre or repairer
check any local conditions or laws before         strictly in line with recommended
you travel.                                       manufacturer guidelines using only
                                                  genuine approved parts.

                                                  Tyres – When worn or damaged our vehicle
                                                  must have the tyres replaced with the same
                                                  specification as originally supplied with the
                                                  vehicle and the load and speed rating
                                                  should match the original specification.

                                                  For further information please refer to
                                                  the driver handbook supplied with
                                                  the vehicle.
Service and maintenance

Maintained contracts                          Electrical system including:   Transmission including:
                                              • Alternator                   • Clutch
Inclusions                                    • Battery                      • CV joints
If your contract hire agreement includes      • Bulbs                        • Flywheel
a service and maintenance plan, all costs     • Central locking              • Gaiters
for parts and labour needed to meet           • ECU                          • Gearbox
those items in the service requirements       • Fuses                        • Differential
will be met.                                  • Instruments                  • Drive shafts
                                              • Standard alarm               • Torque converter
This includes:                                • Standard immobiliser         • Wheel bearings
• All routine servicing as appropriate        • Starter motor
  to your vehicle as determined by            • Window regulator             Miscellaneous items such as:
  Audi Finance                                • Wiper motor                  • Adjustments
• All oils and fluids required within         • Wiring                       • Air conditioning service
  the service                                                                  (max. one per contract if necessary)
• Brake fluid change as per the               Engine including:              • Key batteries
  service requirements                        • Cam belt and tensioner       • MOT
                                              • Catalyst                     • UK Roadside Assistance for the
With a service and maintenance plan you       • Drive belts                    term of your agreement provided
are also entitled to the replacement of any   • Exhaust                        that your vehicle is serviced and
vehicle parts, subject to fair wear and       • Fuel pump                      repaired by an authorised Audi Centre
tear, that need to be repaired or replaced    • Gaskets                        or repairer in accordance with the
during the contract period, such as:          • Injectors                      manufacturer’s instructions
                                              • Oil pump                     • Wiper blades/refills – replaced as part of
Brake repairs including:                      • Seals                          routine maintenance
• Callipers                                   • Turbo
• Cylinders
• Discs                                       Suspension including:
• Pads                                        • Anti-roll bar
                                              • Bushes
Cooling system including:                     • Shock absorbers
• Coolant                                     • Springs
• Heater components                           • Wishbones
• Hoses
• Radiator
• Reservoir
• Sender units
• Thermostat
• Water pump
Service and maintenance                                                                         When your Audi needs
                                                                                                servicing or maintenance
Exclusions                                     This is not a definitive list; the maintenance   If you have a service and maintenance plan        That’s all there is to it, but please note:
The following is excluded from our             control team are happy to discuss any other      as part of your agreement, using it couldn’t      • If you ask the Centre to carry out
service and maintenance plan:                  repair queries you may have. Please call         be easier. This is how it works:                    any work not included within the
• All non-standard service work                0870 333 4447 to discuss any queries             • When your vehicle requires servicing or           recommended service and maintenance
• Glass, including windscreens and all light   with them.                                          maintenance, contact your local                  plan, you will have to pay for it when the
  lenses/units                                                                                     authorised Audi Centre or repairer to            work has been completed
• Tyre replacement or puncture repair          For a full list of the service and maintenance      book your car in. It is advisable to contact   • Any services not carried out before the
• Wheel alignment and geometry check           plan inclusions and                                 your Centre or repairer in advance of your       contract end or mileage limit cannot
• Oil, air and fluid top-ups                   exclusions please refer to the terms and            requirement, where possible, as                  subsequently be claimed for
   between services                            conditions detailed on your contract hire           sometimes they will need notice to fit         • Damage caused to the vehicle as
• Maintenance and repair of non-factory        application form.                                   work into their schedule. When making            a result of neglect of service
   or non-standard fitted                                                                          your booking, remember to mention that           requirements will be charged to you
   items/accessories                                                                               you have servicing and maintenance as
• Damaged or broken aerials                                                                        part of your agreement. Service or
• Fuel and mis-fuelling                                                                            maintenance under this scheme can only
• Warranty work                                                                                    be obtained from an authorised Centre
• Any repairs we do not believe are fair                                                           or repairer
  wear and tear (as defined in the terms                                                        • The authorised repairer will contact us for
  and conditions)                                                                                  authority to carry out the work required
• Anti-theft devices                                                                               and you will be asked to sign only for the
• Any associated maintenance or repairs to                                                         completion of the job
  Diesel Particulate Filters                                                                    • Have your service book stamped by
• Body repairs                                                                                     the servicing Centre or repairer
• Damage caused by:
   – In-car entertainment (including
     audio, communications and navigation
   – Internal and external trim
     and bodywork
   – Negligence, abuse or misuse
     and accidents
   – Food, drink and cigarettes
   – Any form of corrosion including
     pollution, water, chemicals, salt
     and weather
• Using the incorrect oil

Tyres are some of the most likely vehicle     Our tyre plan also includes:                 Our tyre plan excludes:
components to suffer wear and tear. Drivers   • Repairable punctures (to be confirmed by   • Accidental damage
should make regular checks in order to keep     our dedicated tyre repair specialists)     • Irreparable punctures (to be confirmed
within safety and legal requirements.         • Replacement tyres of the same size and        by our dedicated tyre repair specialists)
                                                specification (but not necessarily the     • Misuse or vandalism
If your agreement includes ‘tyres’ this         same make) as originally specified for     • Replacement of non-standard tyres
means replacement tyres are provided when       standard fitment                           • Tyre sealant and repair equipment
necessary due to fair wear and tear.          • Tyres changed at one of over 800           • Tyres that have been repaired using
Therefore brand new tyres will be supplied      approved outlets across the UK                tyre sealants or additives
and fitted during the contract period.        • Valves                                     • Wheel alignment as a result of kerb
We will specify the make of any               • Wheel alignment and geometry                  damage or any other negligence
replacement tyres and they can only be          check where necessary due to fair wear
repaired or replaced by a tyre specialist       and tear                                   Please contact our approved tyre supplier on
authorised by us.                             • Wheel balance                              08000 855 5522 (available 24 hours a day,
                                                                                           7 days a week) when you require assistance.
The coverage applies to the standard tyre
fitment for your vehicle. Only premium
brand tyres will be used and optional
upgrades to the standard specification
(factory or after market) are the
responsibility of the driver.
Replacement vehicle

If your agreement includes the provision of
a replacement vehicle due to either
accidental damage or mechanical defect or
both, you will be entitled to a replacement
vehicle after 48 hours. Please contact
the Customer Services team on
0870 010 2007 to arrange this.

Once the contract vehicle is back in service,
the replacement vehicle must be returned
immediately, or a charge will be made for
each day that it is retained.

Please remember that you/your company
will be required to insure the replacement
vehicle and that the cost of any fuel used is
your responsibility. The replacement vehicle
must be returned with a full tank of fuel,
otherwise you will be charged. Normally you
will need to present your driver’s licence
before taking the replacement vehicle.

With accidental damage your entitlement to
a replacement vehicle is subject to
you providing a copy of your insurance claim
form, if we ask you to do so.
The replacement vehicle is provided for a
maximum period of 28 days during
the contract.

Please note that a replacement vehicle is
not available outside of the UK. Whilst
abroad your vehicle is not covered for
breakdown, repair or car hire. You are
strongly advised to take out the necessary
breakdown cover and check any local
conditions or laws before you travel.

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