CONTENTS OF QUALITY POLICY - ISO 9000 by problogger

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According to ISO 9000 Quality Management System (QMS), formulating a “Quality Policy” in the organization (which is striving for ISO 9000 quality certification) is a mandatory requirement. On the one hand, the Quality Policy (QP) depicts any organization’s commitment to quality. On the other, it’s a broad statement indicating the top management’s intention or commitment towards striving for quality pertaining to organization’s products and services.

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									CONTENTS OF QUALITY POLICY




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                                 According to ISO 9000 Quality Management System (QMS),
                                 formulating a “Quality Policy” in the organization (which is
                                 striving for ISO 9000 quality certification) is a mandatory
                                 requirement. On the one hand, the Quality Policy (QP) depicts
                                 any organization’s commitment to quality. On the other, it’s a
                                 broad statement indicating the top management’s intention or
                                 commitment towards striving for quality pertaining to
                                 organization’s products and services.




In a well formulated QP simply indicates that:

       The organization’s commitment to comply with quality standards as set out and its readiness
        to continually improve and revise such standards for the effectiveness of the QMS;
       Consistently review the suitability of the QMS and its continued revision to suit the purpose
        of the organization that handles;
       Clear formulation and periodical review of quality objectives and targets
       Communicating and creating awareness of the quality objectives and quality initiatives ,
        within the organization

Additionally, QP precisely demonstrates the top management’s commitment to Quality
Management in the organization. Hence, the QP will act as the base for the organization's QM. It
should be all-inclusive, succinct and easy to comprehend.

The QP of an organization should cover the following:

       The mission, vision, core values and beliefs of the organization
       Precise requirements and ways of communication with all interested stakeholders involved
        in the organization or business
       Statement regarding commitment to “Continual Improvement”
       Organization’s managerial principles, objectives and targets
       Effective coordination and integration of quality objectives and goals with other
        organizational policies
       Statement regarding compliance with all the applicable laws and regulations and other
        standards to which the organization has to comply with.
       Compatible with the local conditions

In addition, many modern organisations today integrate environmental and health policies with the
Quality Policy. It helps them to avoid too many policy statements (ambiguity among policies) that
could confuse the parties involved in QMS initiatives.




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                                           According to the ISO 9000 standard, QP should
                                           communicate clearly: - how the organization will operate
                                           and what are its goals and objectives or what it is going to
                                           achieve in the short and long-term. Also, it states who is
                                           responsible for quality initiatives under ISO 9000. All in all,
                                           QP can be considered as an essential tool (or means)
                                           available for the management for the realization of quality
                                           goals and objectives (for the product and services) of the
                                           organization.



Similarly, the effectiveness of the QP is gauged from the performance of the QMS that is in place.
Hence, the QP holds the organization (or the top management) accountable for achieving the quality
objectives and goals or expectations as stated in the policy and QMS.

                                      It is also noted that, the external QMS auditors will find factual
                                      evidence that the QP policy is well communicated and well
                                      understood by all employees of the organization. Generally,
                                      the auditors will request the employees to state the QP of the
                                      organization. They would find out whether the employees are
                                      well aware or knowledgeable about the contents stated in the
                                      QP. Thus, it implies not only every employee should
                                      demonstrate the knowledge of the contents of QP but also
                                      how QP (or contents) is applied to day to day activities or tasks.
                                      Hence, ISO 9000 accreditation process mandates employee
                                      training/awareness of the QP.



Furthermore, it is important to note that ISO 9000 clearly indicates the essential requirements for an
effective QP.

Any organization (including the top management) shall ensure that the QP:

       Is suitable for the intended purpose of the organization,
       Demonstrates its commitment towards compliance with quality requirements and
        continually improvement of the effectiveness of the QMS,
       Provides an agenda for forming and reviewing quality objectives,
       Is clearly communicated and understood by all employees in the organization
       Is reviewed and revised periodically for suitability

The success or effectiveness of QP and its associated QMS depends immensely on the
management’s commitment and its willingness to review and monitor the effectiveness of the QP
Thus, the organization’s top management should continually monitor the effectiveness of quality
policy. At the same time, it is essential to check whether the quality objectives are congruent with

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the contents of the QP. If it is not, either the objectives or the QP (contents) must be amended. The
QP is a living document which has to be reviewed regularly by the top management of any
organization in order to check the validity of QP with the prevailing organizational conditions.

In summing up, well communicated and formulated quality policy is an essential tool for successful
implementation of QMS in an organization.



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