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									For Immediate Release
May 10, 2011 – Medicine Hat, Alberta


                         The Alberta New Home Warranty Program,
                     The Professional Home Builders Institute of Alberta,
             and The Canadian Home Builders Association – Medicine Hat Region
                                                                          TM
                  Present the 2010-2011 New Home Buyers’ Choice Award

     Precision Built Homes Ltd. Receives Highest Customer Satisfaction Award
                                  in Medicine Hat

THE AWARD

The Alberta New Home Warranty Program (the Program), The Professional Home Builders
Institute of Alberta (PHBIA) and The Canadian Home Builders Association of Alberta – Medicine
Hat Region are proud to announce that Precision Built Homes Ltd. is the 2010-2011 Medicine
Hat Region New Home Buyers’ Choice Award™ recipient for highest customer satisfaction.

The award was presented for the for the first time in tandem with the Canadian Home Builders'
Association – Medicine Hat Region’s dinner meeting, which took place on May 10, 2011 at the
Desert Blume Golf Club.

The New-Home Buyers’ Choice Award™ recognizes the three highest-ranked Program
builders in Medicine Hat based on the 2011 Alberta New-Home Builder Customer Satisfaction
      SM                                                                              TM
Study conducted by J.D. Power and Associates.The New-Home Buyers' Choice Award
showcases single-family, non-production builders who turned over less than 150 homes between
January 2009 and June 2010. Surveys were collected from July ’09 through to December ’10.

The top three highest ranked builders in the Medicine Hat Region were:

        Precision Built Homes Ltd. - highest ranked
        Destiny Builder Ltd.
        Mulder Builders (810096 Alberta Inc.)

“We are very excited to be able to present these awards recognizing new-home buyer
satisfaction. These awards reflect the voice of Alberta new-home buyers and we believe in the
value of providing this knowledge to each local market,” says John Kozole, President and Chief
Executive Officer of The Alberta New Home Warranty Program and The Professional Home
Builders Institute of Alberta.



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CUSTOMER SATISFACTION SURVEY

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In the Alberta New-Home Builder Customer Satisfaction Study , buyers are asked to evaluate
their builder in the following eight areas:
         home readiness
         service/warranty staff
         sales process/staff
         construction/site team
         workmanship/materials
         price/value
         physical design
         design process

The results of the survey are compiled by JDPA, and each Builder Member of the Program was
given their own personalized information in quarterly reports called “The Voice of the Customer”.
The builder was then able to compare their company performance to industry benchmarks. The
personalized reports gave the Program’s Builder Members relevant information to understand
what drives customer satisfaction and use that information to make their businesses run better.

                                                                           SM
The results of The Alberta New-Home Builder Customer Satisfaction Study are relevant and
useful for homebuyers as it enables them to tangibly compare homebuyer satisfaction levels
amongst builders in Alberta.




POWER CIRCLE RATINGS™

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The data from The Alberta New-Home Builder Customer Satisfaction Study are published as
Power Circle Ratings™ on each qualifying Builder Member of the Program. Builders will be rated
in areas noted above as well as overall satisfaction. The Power Circle™ Ratings for builders in
the Medicine Hat region will be published May 11, 2011, on The Program and JDPA websites
(www.anhwp.com and www.jdpower.com/ca/).




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2011-2012 TRANSITION

Going forward, the Program is transitioning the administration of New-Home Buyers' Choice
      TM
Award to The Professional Home Builders Institute of Alberta, an educational institute
dedicated to improving the new home building industry. This transition will ensure that The
                                                        SM
Alberta New-Home Builder Customer Satisfaction Study is available to all Alberta builders.



For further information contact:

Angela M. Tripathy,
Director, Corporate Services – The Alberta New Home Warranty Program
Director, Education – The Professional Home Builders Institute of Alberta
301, 30 Springborough Blvd. SW, Calgary, AB T3H 0N9
Telephone: 403-705-9012
Toll Free: 1-800-352-8240
Email: atripathy@anhwp.com
www.anhwp.com
www.phbia.com


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