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Business services Conexus Case study Conexus Credit Union slashes Citrix logon time with AppSense “When we used AppSense to move the Introduction Allen explains: “The quantity of cookies attached cookie folders from the Citrix profile to Conexus Credit Union is Saskatchewan’s largest to each user profile has crept up recently, credit union and the seventh biggest in Canada. probably because we are increasingly using ASP the users home drive, logon times for business critical programs - accessing them With over 1,000 employees serving more than were cut from seven minutes to six through the Internet rather than hosting them 118,000 members, Conexus administers more seconds! It was incredible!” than $3.69 billion in assets. The organization has ourselves.” undergone a number of strategic mergers in the Allen tried deleting some of the cookies but his Trevor Allen, last five years which have broadened Conexus’ actions caused problems when users tried to Supervisor of Infrastructure Services at service offering to include financial and banking logon to applications, sometimes stopping services, real estate and insurance. Conexus access entirely. He needed a way to limit the number of cookies each profile needed to Background challenges download every time it logged on, in the hopes of Conexus had been running a centralized Citrix speeding up the user experience. IT environment for over nine years, providing Separately, Conexus was also looking for a way employees across all divisions and subsidiaries to manage the complex application access with access to more than 200 applications requirements across the business. While over through thin client devices. 200 applications are in use across the business In recent years, Conexus employees began to - ranging from Microsoft Office™ to specialist complain about slow responses to simple tasks banking applications - most individuals only such as logging onto the system at the start of require access to a handful. the day. This is because Citrix creates a profile Allen explains; “We needed a way to lock down for each user and downloads it in full every time access to certain applications, providing they logon. The profiles had become excessively role-based access to ensure only the appropriate large and were taking a long time to download. employees could use each program.” Upon investigation, Trevor Allen, Supervisor of Infrastructure Services at Conexus discovered the primary cause of the large profiles was the number of cookie files each profile had attached to it. Challenges Reduce application access and logon times n Provide role-based access to applications n Solution AppSense Environment Manager n AppSense Application Manager n Benefits 99% reduction in logon times n Simple centralized application access control n Business services Conexus AppSense.com iwanttoknowmore@AppSense.com “The graphical user interface is very easy to The introduction of AppSense AppSense Application Manager enables the use, making it much less time consuming to Allen first heard about AppSense at a Citrix IT department to define role-based access rights assign access rights across all divisions, iForum where he was looking for potential as well as setting parameters based on location, subsidiaries and even right down to individual solutions to the cookie and access problems. firewall settings and time of access. Application role level.” Due to issues with printers and peripherals, access can even by restricted by device, enabling Conexus had taken the decision to move from Microsoft licensing to be easily enforced. Trevor Allen, Supervisor of Infrastructure Services at Conexus thin clients to locked-down low cost PCs and Allen explains the value AppSense Application Allen was referred to AppSense to see if they Manager brings to Conexus; “We are using could find a solution to work with the new AppSense Application Manager to manage our infrastructure. group policies and have been relieved to find Allen comments; “I told the guys at AppSense that it has dramatically simplified the process. about our issues and they were confident they The graphical user interface is very easy to use, could sort them all out for us. So we kicked off a making it much less time consuming to assign pilot of AppSense Environment Manager and access rights across all divisions, subsidiaries AppSense Application Manager.” and even right down to individual role level.” AppSense Environment Manager takes a user’s Conexus is still at the beginning of its thin client settings, including application and OS-level to PC migration, but Allen is confident that personal settings, and manages that information AppSense has ironed out the problems and independent of the desktop session. The profile made it possible to make a few more changes to is streamed to the user who sees a consistent the company’s critical IT infrastructure; desktop session, fully personalized to their own “We have migrated 50 PCs so far, and have preferences without the need for cumbersome another 450 in progress. We also have projects profiles or complex scripting. Importantly for on the go to upgrade the Citrix environment to Conexus, AppSense Environment Manager also XenApp 4.5 and Microsoft Office 2007. We will run can also redirect elements of a profile to be on the new Citrix farm for a couple of months to managed by the users home drive, presenting a see how it performs but already have it on our list solution to the cookie problem, as Allen explains: to talk to AppSense about their Performance “Our pilot with AppSense Environment Manager Manager product to make sure our new set up is demonstrated to us that we could keep the a sleek and optimized operation.” central management of profiles but didn’t need all the cookies to download each time. Moving Network environment the cookie folders to the users home drive n 35 Citrix servers reduced logon times from seven minutes to six n 50 low cost PCs seconds. That is a 99% reduction! It was so n 450 thin clients to be replaced over next astounding that we stopped the pilot immediately two years and rolled it out across the board.” About AppSense We are the leading provider of user virtualization technology to enterprise organizations. User virtualization is a way of managing user-specific information independent of the desktop, and applying this information into any desktop (local install, virtualized, published, streamed etc) on-demand. This enables IT to standardize the desktop build, automate desktop and application delivery, and migrate users to new desktops – all while ensuring the user experience is seamless, personal, predictable and easily manageable.
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