Date of Birth: 25th August 1981
To fulfill the duties and responsibilities towards the organization and thereby achieving the organization goals.
SYNOPSIS OF WORK EXPERIENCE
Sales & Marketing : 1. Marketing and Sales of various products- Direct Marketing & Channel Sales.
2. Revenue Generation, Operations, Customer Service, Space Management.
3. Competition Mapping, Inventory Management.
4. Sales Promotion Activities and Visual Merchandising of Products.
Client Relationship Management :
1. Ensuring high quality services resulting in customer delight and optimum resource
utilization for maximum service quality.
2. Ensure maximum customer satisfaction by closely interacting with potential clients
and understand their requirements and customizing the product & service accordingly.
3. Follow Up with the existing & potential customers for referrals for business
s4. Keep track of High level queries received by the helpline team and resolve them.
Man Management & Training and Development :
1. Recruitment and Selection of the Sales & Customer Care Team .
2. Conducting Training Sessions to the team for smooth flow of .operations.
3. Imparting appropriate Product Training & Personality Development, Grooming.
4. Motivation of the Subordinates.
ORGANISATIONAL EXPERIENCE DETAILS
1. Working as a Team Leader in ICICI HOME FINANCE (ICICI Bank Ltd.) - Retail Property Search Group
JOB PROFILE : Taking interviews , Recruitment of Executives and Selection, Training & Development
Finding out the customer’s requirements relating to Residential Properties
Finding/Searching out residential Properties according to the customer preference
Making Customer Site Visits.
Making tie up with the promoters and Builders.
Making the contract and closing the deal/sale.
2. Worked as a Territory Manager in Electrotherm (I) Ltd. Automotive Division – YO BYKES (Jan07-Nov07)
JOB PROFILE : Recruitment &Training of the Dealer Sales People.
Dealer Development in New Places – Increasing the dealer base.
Dealer Handling and Channel Sales. Achieving Primary and Secondary Target.
Sales Promotions Activities and Merchandising of Products of Dealers Showrooms/Outlets.
Maintaining relationship with the existing channel partners/dealers by visiting their outlets.
3. Worked as Senior Consultant- Customer Relations & Sales in Windsor Honda.(Honda City Cars)(July 05-DEC 06)
JOB PROFILE : Meeting & greeting the customer and starting a conversation.
Finding out the customer requirements.
Assessing customer’s keenness and developing relationship with customers.
Focusing on the customer’s needs.
Product presentation (Showing all the features by taking the customer
around the car.)
Demonstrating the car with a test drive.
Making the contract and closing the sale.( Selling of Cars ).
Understanding the requirements of the customer, solving their queries and problems.
Trying to satisfy the needs of the customers.
Also selling of Car Loans and Insurance
4. Worked as Marketing Executive and back office operation in Ran Computers (April 02 – Sept 03)
B. Com (H) in Accountancy - Calcutta University - Year - 2002
Higher Secondary Examination - W.B.C.S.E. - Year - 1999
Central Board of Secondary Education - A.I.S.S.E. - Year - 1997
M.B.A. from E.I.I.L.M. – (Two years Full Time 2003-2005 )
( EASTERN INSTITUTE FOR INTEGRATED LEARNING IN MANAGEMENT – RAI foundation – Governing Body )
MAJOR : Marketing.
MINOR : Human Resource Management.
IT AWARENESS: Windows , MS OFFICE ( Word , PowerPoint )
SUMMER PROJECT & DETAILS
Worked as a Summer Trainee in NICCO UCO ALLIANCE CREDIT LTD.
Corporate Funding procedures of NICCO UCO ALLIANCE CREDIT LTD.
INTERCORPORATE DEPOSITS: Giving short-term loans to other companies and business houses at a fixed
rate of interest depending on the market forces to solve the problems of deficiency in working capital. Also
provided loans to individuals to the extent of 75% of their Fixed Deposits.
BILL DISCOUNTING : Company also acted as a discounting house. Making the payment on behalf of the
purchaser and later getting the payment from the purchaser at a fixed rate of interest
LEASING: Important source of Equipment Financing of the company at a fixed rate of interest.
Like to interact with a diverse group of people
Fast learner and can adapt well to changes.
Friendly attitude and capable of solving problems and analyzing complex issues.
Good communication and negotiation skills.
Creative thinking and belief in teamwork.
Organizing ability and taking initiatives.
Receptivity to new ideas and a liking for innovations.
Assertive, Profit conscious and Competitive Outlook.
Marketing, Customer Relations, Brand Promotions, Sales, Operations.
INTEREST AND ACTIVITIES
Traveling and listening to music.
Active participation in sports in school and college level.
Formerly regular footballer of East Calcutta District Sports Council and P.S.C.A. Captain of house
football team in school.
Father’s Name - Sri Dev Ranjan Banerjee.
Mother’s Name – Late Ratna Banerjee.
ADDRESS / PHONE NO. : Cluster – XII – E/7 , Purbachal, Saltlake, Kolkata – 700097
Mob No : 9830805939 / 9830072579
E MAIL .I.D: email@example.com
A. K. Guhathakurta – Formerly General Manager – BST Engineering Services
Arya Gupta - Purchase Manager - Berger Paints (I) Ltd.
Dhruva Ganguly – Senior Geologist – Geological Survey of India.
I do hereby declare that all the above information is true with best of my knowledge and belief.
( Hirak Banerjee )