Medford, MA 02155
(978) 944-4113 firstname.lastname@example.org
TECHNICAL PROJECT MANAGER
Delivering Vision and Leadership for the Organization
Highly experienced information technology (IT) project manager professional with a record of developing successful,
high return-on-investment (ROI) IS / IT solutions incorporating a wide range of applications and technologies.
Consistently recognized by executive management and called upon to improve organizational effectiveness and efficiency
through leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance,
and sustain strategic flexibility.
Expertise in project management of software and hardware development with extensive scope of responsibility and a
proven track record of delivering optimal results that continuously improve processes and productivity. Adept strategist
who transforms strategic plans into workable solutions
An expert in the commissioning and validation of multiple projects, consistently delivering projects ahead of
schedule and under budget.
Software Quality Group of New England (SQGNE), Networking Committee Chairman. Certified Project
Manager Professional (PMP) Certification. Certified as ScrumMaster.
Project Management • Process Re-Engineering • Strategic Analysis • Procedure Development
Performance Optimization • Staff Management • Budgeting • Cost Control
Process Improvements • Software Development • Certified Scrum Master
Business Strategy • Technology Integration • Procedure Development
Technology Evaluation • Human Resource Optimization
Solution Design • Strategic Planning • Quality Assurance
System Improvements / Integration • Post-Sales Support
Computer and A / V Consultant Medford, MA 2011 – Present
Provide technology leadership and roadmap for customer usage. Configure and repair PCs, Netbook, and laptop
computers. Design, configure, and program audio / visual installations.
Endeca Cambridge, MA 2010
Manager, Test Engineering and Infrastructure, Platform Engineering Group
Leader in search applications, providing enterprise and ecommerce sites with search and analytic capability with over 400
employees. Provided interim management for a testing group and provided consulting for planned offshore testing.
Facilitated hiring process by reviewing resumes and interviewing candidates for new testing positions in Platform
Engineering & Offshore Testing in China. Recommended candidates for Offshore and Onshore team leads hired.
Maintained Engineering Hardware Plan and forecasted new technology and capacity needs. Coordinated selection
and ordering of the largest performance class machines using newest Intel technology. Managed interface
between Engineering and IT by chairing weekly meetings and advocating engineering positions.
Managed operational status backlog through prioritizing and scheduling into monthly iterations. Reviewed nightly
performance runs and created failure reports and also approved changes to test scripts and software.
JAMES SHUMAN PAGE 2
AVAYA Chelmsford, MA / Dublin, Ireland 2002 – 2009
Project / Development and Quality Manager, Platform Group 2005 – 2009
Global leader in enterprise communications systems, providing unified communications, contact centers, and associated
services, with more than 17,500 employees and $5,000,000,000 in annual revenues. Acquired Spectel, Inc. in 2004.
Provided matrix management of Quality Process for Platform Group, including team of 400 staff and five products
located in India, California, Colorado, and Ireland. Offered representation on group-wide R&D Quality Council
determining objectives and procedures for group. Served as Development Project Manager Media Server and Site
Manager for Administration and Policies.
Relocated to Dublin to re-architect and project manage existing conferencing platform to SOA compliant
common media server for all Avaya applications, which was projected to save $1,300,000 in 2009, with savings
to increase in subsequent years.
Defined components of a vendor Request for Response and determined final evaluation of vendor short list for
media server hardware. Included web interface and Crystal Reports support. The project was delivered on-time,
despite customer change requests in mid-development, by implementing an Agile process and automating testing
of software. Innovative changes included 100% automation of builds, use of virtualization to reduce capital,
reaching out to the customer for actual data to use for testing, and the sharing of personnel between two
development groups to provide product training as well as new features. The team was awarded the 2009 Avaya
Lab Cups award for company principles including time to market, innovation and process improvement.
Project manager for Avaya video applications coordinating software releases from development and test groups in
Australia, Dublin, and Denver as well as outside hardware vendor Polycom. Adjusted project plan to
accommodate budget cuts by prioritizing features and dropping lowest priorities. Established common action plan
database for all team members both internal and external for timely follow-up on all issues.
Development / Project Manager 2002-2004
Recruited by Spectel, Inc. to elevate productivity within software quality group. Developed and deployed IP conferencing
products to clients. Performed testing at two separate locations to ensure continual process improvement.
Project manager implementing mission-critical $6,000,000 conferencing endeavor to acquire new bridge platform
and web client for IBM. Mitigated risk to customer by staging pilot, phase one and final deployments. Delivered
on-time start of customer trial, logging over 90,000 minutes of conference time. Project team was presented
Avaya Lab Cups award in 2005. Served as consultant for JPMorgan Chase evaluation of telecom carrier for their
Boosted flexibility and efficiency through integrating test cycles in two locations; improved predictability of
releases by modifying lifecycle procedures to incorporate Sustaining Engineering estimates.
PREVIOUS PROFESSIONAL EXPERIENCE
Early career experience includes Vice President, Quality and Support for Vigilant Networks, LLC; Engineering Manager
for Logica; Engineering Services Manager for Bull HN; HW Product Assurance Staff Engineer for Honeywell; and Staff
Engineer for C.S. Draper Laboratory.
Master of Business Administration, Management Suffolk University, Boston, Massachusetts
Bachelor of Science, Electrical Engineering Cornell University, Ithaca, New York
Graduate Coursework, Feedback Theory Massachusetts Institute of Technology
PC Avaya Windows UNIX Linux VMware Xen SOA SaaS
MSML MSCML MRCP RPC MPEG-4 H.263 H.264
T1 T3 802.3 SNMP RMON TCP / IP
VoIP H.323 SIP RTP RTCP Microsoft Project MS Office Hammer Silk
Rally PureCov McCabe SIPP ClearCase ClearQuest C C++ Java Visual Basic