David Delozier is a driven Client Manager with results oriented mind and desire for team leadership, leveraging extensive experience across a wide range of clients including healthcare, legal, financial, and IT consulting to deliver enterprise-class services and solutions.
David D. Delozier 9560 Manassas, VA 20112 (703) 655-2203 ● David.D.Delozier@GMail.com Professional Summary Driven Client Manager with results oriented mind and desire for team leadership, leveraging extensive experience across a wide range of clients including healthcare, legal, financial, and IT consulting to deliver enterprise-class services and solutions. A deep background in customer service and working with both large (Fortune 500) and small clients serves as the foundation for strategic thinking focused on achieving maximum performance. Client Management ● Business Analysis ● Project Management IT Sales ● Proposal Coordination Professional Experience Apptix, Inc., Herndon, VA Partner Account Manager ● September 2010 – October 2011 Responsible for hosted infrastructure sales to private label partners and resellers, as well as managing existing partner accounts Major Contributions On track to exceed quota of Partner account seats for 2011 (averaging 500 new seats per month) Interface with Finance, Marketing, and Contracts to coordinate with Partners to close new accounts Primary point of contact for all Partner accounts to revise contracts, review pricing, provide technical and marketing material, and assist in driving Partner account sales Designed and launched program to identify and review non-performing Partner accounts to understand challenges and identify solutions to drive business Obtained a thorough understanding of the Business Development Division in order to manage Partner channel Client Manager ● October 2008 – August 2010 Responsible for new business development and existing client support. Major Contributions Managed and retained largest direct accounts within company – including 2008 United States Presidential campaign hosted Exchange account Emphasis on growing revenue through understanding clients business in order to promote additional services to improve client productivity Engaged with Support, Operations, and Marketing to develop VIP account program in order to identify and put emphasis on managed accounts Obtained a thorough understanding of contract negotiations, finance, monthly recurring revenue models, and hosted applications in shared and dedicated configurations in order to build and deliver proposals for additional services Implementation Support Specialist ● April 2007 – September 2008 Team member responsible for on boarding activities of new accounts Major Contributions Scheduled and supported data migration for new customers Maintained training manual and materials; performed new customer training Obtained thorough understanding of on boarding and migration processes Tier 1 & 2 Technical Support ● October 2006 – March 2007 Supported Exchange 2003 and SharePoint WSS 2.0 customers Closed all tickets within stated SLA; typically exceeded expectations The Martin Brower Company ● May 1992 – September 2006 Process Supervisor Spearhead IT program functions including installation and support/troubleshooting of telecom equipment, training of restaurant personnel, standardization of menu, inventory, and recipe items, and on-site support for the JD Edward’s One World database. Managed the planning and implementation of a mission critical IT project between the supply chain company and over 600 restaurant locations. Recognized nationally for leading the country in the implementation of PM/ILS best practices, meeting deadlines, and sharing program success information. Purchasing Coordinator Managed supply chain for operating supplies for over 600 McDonald restaurants Interfaced with 50+ vendors insuring continuous supply of all line items; insuring no breaks in supply to restaurants Interfaced with multiple delivery companies to schedule inbound deliveries of product within standard safety stock parameters EDUCATION Associates of Science in Information Technology (Networking) 3.5 GPA ECPI College of Technology, Virginia Beach, VA Associations and Memberships Member at large, Mayfair Homeowners Association Member, Prince William Association of Realtors Member, Virginia Association of Realtors Member, National Association of Realtors Licensed Real Estate Agent in Virginia
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