Client Relationship Manager Major Accounts in Washington DC Resume David Delozier by DavidDelozier


More Info
									                                                David D. Delozier
                                                9560 Manassas, VA 20112
                                      (703) 655-2203 ●

                                            Professional Summary
Driven Client Manager with results oriented mind and desire for team leadership, leveraging extensive experience across a
wide range of clients including healthcare, legal, financial, and IT consulting to deliver enterprise-class services and
solutions. A deep background in customer service and working with both large (Fortune 500) and small clients serves as the
foundation for strategic thinking focused on achieving maximum performance.

                              Client Management ● Business Analysis ● Project Management
                                            IT Sales ● Proposal Coordination

                                          Professional Experience
Apptix, Inc., Herndon, VA

   Partner Account Manager ● September 2010 – October 2011

   Responsible for hosted infrastructure sales to private label partners and resellers, as well as managing existing partner

   Major Contributions

            On track to exceed quota of Partner account seats for 2011 (averaging 500 new seats per month)
            Interface with Finance, Marketing, and Contracts to coordinate with Partners to close new accounts
            Primary point of contact for all Partner accounts to revise contracts, review pricing, provide technical and
             marketing material, and assist in driving Partner account sales
            Designed and launched program to identify and review non-performing Partner accounts to understand
             challenges and identify solutions to drive business
            Obtained a thorough understanding of the Business Development Division in order to manage Partner channel

   Client Manager ● October 2008 – August 2010

   Responsible for new business development and existing client support.

   Major Contributions

           Managed and retained largest direct accounts within company – including 2008 United States Presidential
            campaign hosted Exchange account
           Emphasis on growing revenue through understanding clients business in order to promote additional services
            to improve client productivity
           Engaged with Support, Operations, and Marketing to develop VIP account program in order to identify and put
            emphasis on managed accounts
           Obtained a thorough understanding of contract negotiations, finance, monthly recurring revenue models, and
            hosted applications in shared and dedicated configurations in order to build and deliver proposals for
            additional services
Implementation Support Specialist ● April 2007 – September 2008

   Team member responsible for on boarding activities of new accounts

   Major Contributions

           Scheduled and supported data migration for new customers
           Maintained training manual and materials; performed new customer training
           Obtained thorough understanding of on boarding and migration processes

   Tier 1 & 2 Technical Support ● October 2006 – March 2007

           Supported Exchange 2003 and SharePoint WSS 2.0 customers
           Closed all tickets within stated SLA; typically exceeded expectations

The Martin Brower Company ● May 1992 – September 2006

   Process Supervisor

           Spearhead IT program functions including installation and support/troubleshooting of telecom equipment,
            training of restaurant personnel, standardization of menu, inventory, and recipe items, and on-site support for
            the JD Edward’s One World database.
           Managed the planning and implementation of a mission critical IT project between the supply chain company
            and over 600 restaurant locations.
           Recognized nationally for leading the country in the implementation of PM/ILS best practices, meeting
            deadlines, and sharing program success information.

   Purchasing Coordinator

           Managed supply chain for operating supplies for over 600 McDonald restaurants
           Interfaced with 50+ vendors insuring continuous supply of all line items; insuring no breaks in supply to
           Interfaced with multiple delivery companies to schedule inbound deliveries of product within standard safety
            stock parameters

                               Associates of Science in Information Technology (Networking)
                                                           3.5 GPA
                                      ECPI College of Technology, Virginia Beach, VA

                                     Associations and Memberships
                                    Member at large, Mayfair Homeowners Association
                                     Member, Prince William Association of Realtors
                                       Member, Virginia Association of Realtors
                                       Member, National Association of Realtors
                                        Licensed Real Estate Agent in Virginia

To top