RONALD JAMES BLOCK
firstname.lastname@example.org | (720) 685-8597
Brighton, CO 80601
DISTRIBUTION / OPERATIONS MANAGEMENT
LEADING REVENUE GROWTH AND OPERATIONAL EXCELLENCE IN RETAIL ORGANIZATIONS
More than 30 years’ management experience in the retail industry with a strong emphasis on warehousing, logistics and
distribution. Superior history of innovating processes and efficiency improvements resulting in revenue gains, cost
reductions and long-term growth for numerous organizations. Keen financial sense in regards to business needs with proven
ability to identify expense-saving and revenue generating opportunities. Recognized for outstanding communication, people
development and organizational aptitude while emphasizing team building.
AREAS OF EXPERTISE
OSHA & Regulatory Compliance – Workflow Optimization – FDA Sanitation Compliance – Distribution – Policy Development
Process Improvement – Inventory Management – Logistics – Vendor Relations – Shipping & Receiving – Order Selection
Cost Reduction & Elimination – Warehousing – Training & Development – Team Leadership & Motivation – Performance Evaluation
P ROFESSIONAL E XPERIENCE
PETCO Animal Supplies, Inc. – Aurora, CO / New Hope, MN 1997 to 2011
Chain of 1,000+ retail stores that offers pet supplies and services such as grooming and dog training.
DISTRIBUTION CENTER MANAGER – Aurora, CO (2005 to 2011)
DISTRIBUTION CENTER MANAGER – New Hope, MN (1997 to 2005)
Drive a high-achievement culture and continually optimize growth, operational execution and customer service delivery for
40K sq. ft. distribution center servicing 27 stores. Hold full oversight of core business functions including P&L, budgeting,
safety, training, human resources, customer service, sanitation and facility management. Align financial performance with
corporate objectives. Focus on customer service and hands-on management.
Supervise 1 DC Supervisor, 1 Distribution Lead/Clerk, 1 Return Goods Coordinator, 2 Receiving/Shipping Clerks and 6 Order
Selectors. Report directly to Midwest Director of Distribution.
Enhanced and synchronized Associate team’s effectiveness by fostering a culture of high-performance and collaboration:
Improved Pulse Survey by 22% over 2010 results (2011).
Achieved one of the highest Speak Up Survey results in the company with 98.6% favorability.
Eclipsed Caught in the Act! goal of 5 Associates per month by recognizing 10 Associates per month who demonstrated
passion for PETCO in the areas of productivity, teamwork and sanitation.
Accelerated profitability while delivering strong results in all areas of operations:
99.63% on-time deliveries vs. goal of 98.5%.
99.65% picking accuracy vs. goal of 99.6%.
0.12% DC no-fill vs. goal of 0.15%.
0.08% damages to outbound transfer dollars vs. goal of 0.14%.
0.03% shrink to outbound transfer dollars vs. goal of 0.04%.
Established best-in-class performance by implementing company and OSHA-related SOPs:
Zero recorded OSHA accidents (2011).
Led DC to win Gold Medal Award from Orkin for excellence in sanitation (2011).
Attained LP audit rating of 97% vs. a goal of 92%.
Ensured complete compliance with company sanitation P&P and FDA standards.
Instrumental in mapping operating plan and layout for new facility to control vendor store deliveries without impacting stores
in the region.
P REVIOUS E XPERIENCE
Served as Operations Manager of a 100K sq. ft. distribution center that serviced 270 Country Seat Stores, Inc. locations.
Increased total units distributed while decreasing cost per unit each year during 18-year tenure. Concurrently held one of the
lowest distribution square footage to number of stores ratios in the casual apparel industry.