Voor het snel en effici�nt afhandelen van alle vragen en by 9X14dh

VIEWS: 54 PAGES: 3

									                   Tacx Training Software

                       Tacx Questionnaire

This document is made to solve your problem as quick as possible. Without this information
our service centre is not able to analyse the problem correctly.

Do not forget to attach the following documents.:
1. dxdiag file
2. Log file


Frequent Asked Questions

1. On the www.tacx.com website (Sales & Service – FAQ) there are many questions and
   answers on the Tacx Trainer Software. Please check the website first before contacting
   a Service Centre.




                     QuestionnaireTacx Trainer Software – 2009                               1
Address information
Name
E-mail
Phone Number
Purchase Date
Barcode * (mandatory information)
Tacx trainer
Description of the problem




* The barcode is on the bottom of the frame, just below the brake unit. The barcode has 13 Characters and
always starts with a T. If this label is not present, then you need to write down the following codes
        T1980 Bushido ->                     always barcode present, or serial on the back of the computer
        T1930 Tacx Multiplayer              T1932 USB interface serial number
        T1940 Fortius                       T1941.50 motorrem serial number
        T1900 i-Magic                       T1902 USB Interface serial number
        T1970 Cosmos                        T1972 Cosmos computer serial number

VERSIONS
This information is present in the main menu.
Connected device: is there a picture present of the interface/brake
Versionnumber of the software



DXDIAG file
1. Go to Start (vista = vista logo)
2. Go to run (vista = search or via Help and Support)
3. type in: dxdiag
4. after running the diagnostic test, save the file (as a dxdiag.txt) and attached this file with
   the mail or via our contact support list.

Log file
When there is a startup problem or a crash, it is then very important to send the logfile to the
Service Centre. The logs are made each time you start up a program. You can find the log
on the following location. Make sure that you unhide hidden files in your folder options, else
you will not see these log files.
XP: C:\Documents and Settings\username\Application Data\TACX\TTS\logs\
Vista: C:\Gebruikers\gebruikersnaam\Application Data\Roaming\TACX\Logs\




                            QuestionnaireTacx Trainer Software – 2009                               2
Additional Information
There is always extra information on the system when you uninstall the software. In this
document there is some explanation on the locations of these files. We advise you NOT to
remove them or change them.

Up to version 1.3
XP
* The user settings and steering settings are saved in
C:\Documents and Settings\All Users\Application Data\Tacx\TTS\Setting
When you remove these files, the default settings apply.

* The saved files and video files can be found in
C:\Documents and Settings\username\Application Data\TACX\TTS
For removing the real life video’s you always need to remove them via Control Panel –
Add/Remove software. This means that you do not need to reinstall the video’s if you want to
uninstall the TTS software.

*There is a location still active after uninstalling the software. Always remove (standard
C:\program files\Tacx\Tacx Trainer Software). In this location the update program is still
present. You can remove this manually

Vista / Windows 7
* The user settings and steering settings are saved in
C:\ProgramData/Tacx/
When you remove these files, the default settings apply.

* De The saved files and video files can be found in
C:\Gebruikers\username\Application Data\Roaming\TACX\TTS
For removing the real life video’s you always need to remove them via Control Panel –
Add/Remove software. This means that you do not need to reinstall the video’s if you want to
uninstall the TTS software.

*There is a location still active after uninstalling the software. Always remove (standard
C:\program files\Tacx\Tacx Trainer Software). In this location the update program is still
present. You can remove this manually




                     QuestionnaireTacx Trainer Software – 2009                               3

								
To top