JOB DESCRIPTION

JOB TITLE:           Short Course Sales Administrator

DEPARTMENT:          Services to Business


To ensure a professional quality service for the delivery of short courses. The post requires the
effective and efficient planning of a range of short courses for business and leisure. With a
strong sales focus the position will expand and enhance existing delivery of short courses.
Strong organisational skills are an essential part of the role to ensure a smooth application and
delivery process for the client.

The following list of duties and responsibilities is not meant to be exclusive. It should be taken
as an indicator of the type and level of activity expected of this post. The list does not
represent either priorities or frequency of tasks and should be regularly updated by the post
holder in consultation with and agreement of their line manager.


 1. To provide excellent customer service
 2. To set up and organise delivery schedules for short courses.
 3. Support new course requirements
 4. To carry out direct phone sales of short courses, conferences, seminars, and corporate events
 5. To liaise closely with curriculum delivery areas, tutors and key personnel to ensure
    effective delivery of short courses
 6. To assist in developing systems and procedures to support the delivery of short courses
 7. To prepare prices and quotations for short courses
 8. To administrate the financial requirements of short courses
 9. To contribute towards the identification of new opportunities and development of new
    products, including short courses, conferences, seminars, and residential events.
 10. To ensure that all quality systems are in place and are adhered to
 11. To arrange registration and certification of short courses with awarding bodies
 12. To ensure that all awarding body and funding requirements are adhered to
 13. Ensure effective utilisation of the CRM system to manage clients
 14. To provide updated information for use on the website
 15. Receive and respond to orders through website, post, telephone, email and internal promptly
 16. In conjunction with the College Marketing function, contribute towards the development and
     execution of strategic marketing campaigns
 17. To produce regular reports on the performance of full cost and short programmes for
    business in terms of customer satisfaction, income, recruitment etc.

   The College is committed to safeguarding and promoting the welfare of children, young
   people and vulnerable adults and expects all staff to share this commitment. All staff
   therefore have a responsibility to promote and safeguard the welfare of children, young
   people and vulnerable adults in accordance with the nature of this post. A CRB check is
   carried out for all appointments.
                                 PERSON SPECIFICATION

                            Essential                   Desirable            How Identified
Experience       Evidence of strong                                         Application
                 organisational skills working                              Interview
                 within a busy office
                 environment. Demonstration
                 of a clear sales focus.
                 General administrative skills.

Qualification/   GCSE English and Maths (or       NVQ level 2/BTEC in       Application
Training         equivalent)                      Administration            Certificates
                 ECDL or equivalent

Special          Keeping financial records,                                 Interview
Knowledge        use of spreadsheets, minute                                References

                 Child Protection Issues
Skills           Excellent interpersonal skills                             References
                 Good telephone manner
                 Highly organised
                 Ability to work independently
                 and as part of a team
                 Able to form and maintain
                 appropriate relationships and
                 personal boundaries with
                 children and young people
Disposition      Friendly                         Emotional resilience in   References
                 Approachable manner              working with
                 Team Player                      challenging behaviours
                 Commitment to equal              and appropriate
                 opportunities                    attitudes to use of
                 Motivation to work with          authority and
                 young people                     maintaining discipline

Other            Fit for the duties of the post                             Medical Report

                 CRB check carried out on                                   CRB application
                 appointment                                                made by College
                                                                            for successful

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