Minutes of the Garway Patient Group held on January 25th
Genie Stuart Ranchev
Prof Marjorie Smith
The Minutes of the last meeting held on the 23rd November, 2010 were agreed.
Report Back from the Practice
Staff; Hugh reported that the female doctor, Dr Jani, would remain with the Practice
until at least the end of August 2011. Dr Williams would be on Adoption Leave from
Advertising; Planning discussions continuing re signage; a meeting with the Council
arranged for putting up temporary banners.
Notice Boards; Four have been put up in the Waiting Room Area, 2 as before with
photos of Practice staff; Patient Group Board and 2 others - one advertising activities
within the Practice and the other with home care services.
Website; the new website is still not up and running. It is hoped that a Practice
Leaflet could be taken from the website and available for those without computer
Patient Numbers; The Number of patients registered who are living on the Hallfield
Estate are approx 360 out of a possible approx 1800 (there are 900 homes on the
The total number of patients currently registered is 5,600 and is increasing slowly.
Test Results; Reception Staff can now give patients their results at any time
providing the Test Results are normal, if not normal and / or the doctor /patient wants
to discuss them the patient will be referred to a member of the Medical Staff. The
Reception staff have been trained in the feedback of results.
Memo to Practice: The answer-phone message still states you have to call
back between 12 – 1 pm (as of 12th February). Please change message asap!
Bayswater Institute Analysis; ‘A Study of Patient Movement In and Out of General
Practice’. There have been about 10 survey responses per week and data will also
shortly be collected for patients de-registering. The collection of data will continue
through to at least end April of this year, possibly July depending on volume and
qulaity. The information collected is expected to give helpful information.
PG Practice Satisfaction Form; The above does not conflict with the form compiled
by Deidre Cordwell which was agreed should go ahead. It will be simple, quick to
complete with the intention of finding out what and how people feel about the
Practice, their experience, the premises etc. It will not be coded and will be
anonymous. It will be available at Reception and to be filled in whilst patients are
waiting to be seen by the Doctor or Nurse and handed back to Reception.
Translation of Form into Arabic, French, Portuguese – Hugh commented that this
could be done as there was often a need to hire a translator and the relevant
translators could be asked (hopefully at no extra cost to the Practice to translate the
form. DC to carry forward.
Health M O T Day Jan 21st. This was organized by The Heath Improvement Team,
Central London Community Healthcare in Pickering Hall for people living on The
Hallfield Estate. 14 people had pre-booked and many others dropped in. Feedback
was that it was very helpful and they are hoping to do a similar one for mental health.
The HIT is a valuable resource and links will be followed up.
Cluster Groups; Dr Phornnarit stated that although the Practice is not yet sure of
the route it was going to take the GPs were committed to the intentions of the
Reforms. Hugh explained that within Westminster PCT there are four clusters of
GP’s which will replace the PCT. 3 applied for early (pathfinder) status but none were
accepted in the first round although Victoria and Central Westminster now have
been. We are part of Queens Park and Paddington but it is not certain how fast it will
proceed or if we join another consortium.
There was a fairly lengthy discussion about the Reforms and several papers were
circulated outlining them and with a Questions and Answers sheet. If anyone would
like these please contact the Chair and they will be emailed.
It was pointed out (MK) that as the PCT runs down they will not be able to discharge
all their functions and the burden of debt (if any) for the period April 2011 to March
2013 will be transferred to the GP consortium
It is important that the Garway PG are kept informed by the Practice of
Name of Group
Garway Road Patient Participation Group - it is a bit wordy and it was expressed that
the reason for keeping Garway Road was to retain identity of the Practice. It was
suggested that Garway prefix the Patient Group; henceforth to be known as Garway
Patient Group. Marian Kirsener offered to help set up a gmail account which was
gratefully received. As of this date please use the email below.
NB New email : firstname.lastname@example.org
Membership of National Association of PPG
It was agreed that it was worth looking at membership of this group.
Joan Ward has volunteered to be the liaison for this.
Garway Health Promotion Day
This was discussed and agreed that it would be a worthwhile exercise. Whiteleys
atrium was suggested as a good venue and a date in late spring/summer was
suggested. Local related services would be asked to be involved – ie; local health
practitioners, health clubs, the Health Improvement Team, voluntary organizations
Genie Stuart Ranchev has put her name forward to help develop this project. Any
one else who would like to get involved in any capacity is asked to please contact the
Thank you for attending the meeting – it was a very good turn out and a very positive
Date of Next Meeting 29th March, 2011