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National Emergency Responder Credentialing

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  • pg 1
									       State of Florida
Emergency Responder
    Qualification
ESF 6 Mass Care, Emergency Assistance &
            Human Services

    Job Titles & Position Task Books




         State Emergency Response Team


               January 2010
                                                                                                 State of Florida
                                                                                State Emergency Response Team




Table of Contents
ESF 6 Job Titles

  1. State ESF 6 Mass Care & Emergency Assistance Supervisor ........................................... 4
  2. State ESF 6 Operations/Plans Unit Leader ........................................................................ 5
  3. State ESF 6 Information Unit Leader ................................................................................. 6
  4. State ESF 6 Operations/Plans Manager ............................................................................ 7
  5. State ESF 6 Information Manager ...................................................................................... 8
  6. ESF 6 State Agency Representative .................................................................................. 9

ESF 6 Position Task Books

  Position: ESF 6 Mass Care & Emergency Assistance Supervisor ....................................... 11
  Position: ESF 6 Operations/Plans Unit Leader .................................................................... 23
  Position: ESF 6 Information Unit Leader .............................................................................. 35
  Position: ESF 6 Operations/Plans Unit Manager ................................................................. 45
  Position: ESF 6 Information Unit Manager ........................................................................... 51
  Position: ESF 6 State Agency Representative ..................................................................... 57




SERT ESF 6 Job Titles – v1                                                                           Page 2 of 64
1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




  Background               This document describes baseline and additional criteria for ESF 6 positions
                           within the State Emergency Response Team. The State Emergency Response
                           Team determined the job titles listed herein to be the most common ESF 6 Mass
                           Care & Emergency Assistance job positions required in the state emergency
                           response center.
  1. Required              A listing of the standard, minimum requirements that must be met for a person to
  Criteria                 be considered as qualified.
  2. Recommended           A listing of an additional set of knowledge, skills and abilities and experiences
  Criteria                 recommended for a position. These recommendations increase the likelihood of
                           successful execution of the position’s responsibilities.
  3. Categories            Please refer to the chart below.



                                         Category Definitions
Education                              Formal instruction based on a curriculum that prepares an individual
                                       with the core knowledge and skill for entry into a discipline and for
                                       performing a job function
Training                               Instruction and/or activities that enhance and individual’s core
                                       knowledge, increase skill set and proficiency, and strengthen and
                                       augment abilities Required training provides a direct link between
                                       training and job performance to provide for responder health and safe
                                       during operations on incidents. Required training cannot be waived.
Experience                             Time required in a job function for an individual to attain proficiency in
                                       applying knowledge, skills, and abilities
Physical/Medical Fitness               Physical and medical considerations that when applied, help ensure
                                       safe performance in adverse and potentially extreme environmental
                                       conditions.
Currency                               Currency refers to performing in a specific incident management
                                       position during a qualifying incident, qualifying exercise or simulation
                                       every five years.
Professional and/or Technical          Certificate granted by certifying authority that an individual has met the
Certificates                           requirements and achieved specific knowledge, skills and abilities (e.g.:
                                       EMT, Professional Engineer, CEM, USAR, etc.).
Licensing                              Licensing is the active status of legal authority to function in a specific
                                       position.




   SERT ESF 6 Job Titles – v1                                                                    Page 3 of 64
   1/8/2010
                                                                                               State of Florida
                                                                              State Emergency Response Team




1. State ESF 6 Mass Care & Emergency Assistance Supervisor
DESCRIPTION:    The State ESF 6 Supervisor is responsible for coordinating the delivery of mass care &
                emergency assistance to the survivors of a disaster in the state.


                                     Table 1-1: Required Criteria
   TRAINING:    Completion of the following courses/curricula:
                    1. ICS-100: Introduction to ICS.
                    2. ICS-200: Basic ICS.
                    3. ICS-300: Intermediate
                    4. ICS-400: Advanced
                    5. IS-700.A: NIMS, An Introduction.
                    6. IS-800.B: NRF, An Introduction.
                    7. G108: Community Mass Care Management
                    8. State emergency operations center procedures
EXPERIENCE:         1. Operational experience in human services at a state emergency operations center.
                    2. Working knowledge of the role of voluntary agencies in delivering mass care during an
                       incident.
                    3. Completion of a PTB.
  CURRENCY:         Qualifying incident experience, exercises, drills or simulations every 5 years.


                                 Table 1-2: Recommended Criteria
   TRAINING:        1. TBD – Basic State Mass Care course (under development)
                    2. TBD – Advanced State Mass Care course (under development)

EXPERIENCE:         1. Experience in supervisory role in mass care coordination at a state or county level in
                       three or more federally declared disasters.
                    2. Extensive knowledge of the role of voluntary agencies in delivering mass care during
                       an incident.
                    3. Operational knowledge of all aspects of logistical support for the delivery of mass
                       care.
   PHYSICAL/
                Physical capability to work long hours in adverse environmental and potentially extreme
    M EDICAL
                temperature and weather conditions.
    FITNESS :




  SERT ESF 6 Job Titles – v1                                                                     Page 4 of 64
  1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




2. State ESF 6 Operations/Plans Unit Leader
DESCRIPTION:   The Operation/Plans Unit Leader is responsible for coordinating mission requests and
               resource requests.


                                    Table 1-1: Required Criteria
   TRAINING:   Completion of the following courses/curricula:
                   1. ICS-100: Introduction to ICS.
                   2. ICS-200: Basic ICS.
                   3. ICS-300: Intermediate
                   4. IS-700.A: NIMS, An Introduction.
                   5. IS-800.B: NRF, An Introduction.
                   6. State emergency operations center procedures
EXPERIENCE:        1. Operational experience at a state emergency operations center.
                   2. Has some knowledge of the role of voluntary agencies in delivering mass care during
                      an incident.
                   3. Completion of a PTB.
  CURRENCY:        Qualifying incident experience, exercises, drills or simulations every 5 years.


                                Table 1-2: Recommended Criteria
   TRAINING:   Completion of the following courses/curricula:
                   1. ICS-400: Advanced
                   2. G108: Community Mass Care Management
EXPERIENCE:        1. Operational experience in human services at a state emergency operations center.
                   2. Working knowledge of the role of voluntary agencies in delivering mass care during
                      an incident.




  SERT ESF 6 Job Titles – v1                                                                    Page 5 of 64
  1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




3. State ESF 6 Information Unit Leader
DESCRIPTION:   The Information Unit Leader collects, analyzes and disseminates incident information
               according to prescribed reports and procedures.


                                    Table 1-1: Required Criteria
   TRAINING:   Completion of the following courses/curricula:
                   1. ICS-100: Introduction to ICS.
                   2. ICS-200: Basic ICS.
                   3. ICS-300: Intermediate
                   4. IS-700.A: NIMS, An Introduction.
                   5. IS-800.B: NRF, An Introduction.
                   6. State emergency operations center procedures
EXPERIENCE:        1. Operational experience at a state emergency operations center.
                   2. Some knowledge of the role of voluntary agencies in delivering mass care during an
                      incident.
                   3. Completion of a PTB
  CURRENCY:        Qualifying incident experience, exercises, drills or simulations every 5 years.


                                Table 1-2: Recommended Criteria

   TRAINING:   Completion of the following courses/curricula:
                   1. ICS-400: Advanced
                   2. G108: Community Mass Care Management
EXPERIENCE:        1. Operational experience in human services at a state emergency operations center.
                   2. Working knowledge of the role of voluntary agencies in delivering mass care during
                      an incident.




  SERT ESF 6 Job Titles – v1                                                                    Page 6 of 64
  1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




4. State ESF 6 Operations/Plans Manager
DESCRIPTION:   The Operation/Plans Manager is responsible for responding to mission requests and preparing
               resource requests.


                                    Table 1-1: Required Criteria
   TRAINING:   Completion of the following courses/curricula:
                   1. ICS-100: Introduction to ICS.
                   2. IS-700.A: NIMS, An Introduction.
                   3. State emergency operations center procedures
EXPERIENCE:    Completion of a PTB.
  CURRENCY:        Qualifying incident experience, exercises, drills or simulations every 5 years.


                                Table 1-2: Recommended Criteria

   TRAINING:   Completion of the following courses/curricula:
               1. ICS-200: Basic ICS.
               2. IS-800.B: NRF, An Introduction.
EXPERIENCE:    Operational experience at a state emergency operations center.




  SERT ESF 6 Job Titles – v1                                                                    Page 7 of 64
  1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




5. State ESF 6 Information Manager
DESCRIPTION:
               The Information Unit Leader prepares prescribed reports and procedures.



                                    Table 1-1: Required Criteria
   TRAINING:   Completion of the following courses/curricula:
                   1. ICS-100: Introduction to ICS.
                   2. IS-700.A: NIMS, An Introduction.
                   3. State emergency operations center procedures
EXPERIENCE:    Completion of a PTB.
  CURRENCY:        Qualifying incident experience, exercises, drills or simulations every 5 years.


                                Table 1-2: Recommended Criteria
   TRAINING:   Completion of the following courses/curricula:
               1. ICS-200: Basic ICS.
               2. IS-800.B: NRF, An Introduction.
EXPERIENCE:    Operational experience at a state emergency operations center.




  SERT ESF 6 Job Titles – v1                                                                    Page 8 of 64
  1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




6. ESF 6 State Agency Representative
DESCRIPTION:   The State Agency Representative assumes the role of Agency Representative and
               coordinates Agency tasks specified in the Comprehensive Emergency Management Plan.


                                    Table 1-1: Required Criteria
   TRAINING:   Completion of the following courses/curricula:
                   1. ICS-100: Introduction to ICS.
                   2. ICS-200: Basic ICS.
                   3. ICS-300: Intermediate
                   4. IS-700.A: NIMS, An Introduction.
                   5. IS-800.B: NRF, An Introduction.
                   6. State emergency operations center procedures
EXPERIENCE:        1. Completion of a PTB.
                   2. Knowledge of parent agency roles and responsibilities in a disaster.
  CURRENCY:        Qualifying incident experience, exercises, drills or simulations every 5 years.


                                Table 1-2: Recommended Criteria
   TRAINING:   Completion of the following courses/curricula:
               1. ICS-400: Advanced.
EXPERIENCE:    Operational experience at a state emergency operations center.




  SERT ESF 6 Job Titles – v1                                                                    Page 9 of 64
  1/8/2010
                                                                         State of Florida
                                                        State Emergency Response Team




                         THIS PAGE INTENTIONALLY LEFT BLANK




SERT ESF 6 Job Titles – v1                                              Page 10 of 64
1/8/2010
                                                       State of Florida
                                      State Emergency Response Team




Task Book: Employee
Job Aid
State Emergency Response Team
Human Services Branch
ESF 6, Mass Care, Emergency Assistance & Human Services


Position: ESF 6 Mass Care & Emergency Assistance
Supervisor

Date: Jan 2010
SERT ESF 6 Job Titles – v1                            Page 11 of 64
1/8/2010
                                                                                             State of Florida
                                                                            State Emergency Response Team




Position Task Book: Purpose

Position task books have been developed for positions within the State Emergency Response Team.
Each task book lists the essential tasks for the specific position.

Task books are designed to:
       Describe the tasks to be performed for a given position.
       Determine training needs of individual employees.
       Serve as a tool for promoting task-related performance feedback throughout an activation.
       Record performance assessment data.

At the completion of an activation, your supervisor will identify the tasks you were able to perform and the
tasks needing improvement.

Responsibilities

Listed below are the responsibilities associated with completion of this position task book.

The Individual Employee is responsible for:

        Reviewing and understanding instructions in this task book.
        Identifying desired objectives/goals related to the assigned tasks and subtasks.
        Providing background information to the supervisor.
        Demonstrating the ability to perform all tasks and subtasks for an assigned position.
        Working with the supervisor to improve performance as needed.

The Supervisor is responsible for:

        Being qualified and proficient in the position being evaluated or seeking technical assistance from
        someone who is qualified.
        Meeting with the individual employee and determining past experience, current qualifications, and
        desired objectives/goals.
        Reviewing task and subtask expectations with the individual employee.
        Explaining to the individual employee the evaluation procedures that will be used.
        Accurately evaluating and recording demonstrated performance of tasks and subtasks.
        Providing constructive feedback to the employee.
        Suggesting steps for improving performance as needed.




SERT ESF 6 Job Titles – v1                                                                      Page 12 of 64
1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




 ESF 6, Mass Care, Emergency Assistance & Human Services
 organizational structure




                                  ESF 6 Supervisor
                                      (DBPR)



                   Deputy for Recovery       Deputy for Response
                         (DCF)                     (DBPR)



  Information       Operations/Plans           Voluntary                  State Agencies
  Unit Leader         Unit Leader           Agency Liaisons



Information Unit    Operations/Plans                          Red Cross                     Agency for
    Manager            Manager                                                              Workforce
                                                                                            Innovation


                                                          Salvation Army                   Elder Affairs




                                                          Florida Baptists                  Education




                                                                                            Agency for
                                                                                           Persons with
                                                                                            Disabilities




 SERT ESF 6 Job Titles – v1                                                                    Page 13 of 64
 1/8/2010
                                                                                      State of Florida
                                                                     State Emergency Response Team




Competency 1: Assume position responsibilities
Description: Successfully assume role of ESF 6 Supervisor and initiate position activities at the
appropriate time according to the following behaviors.

Behavior 1: Ensure readiness for assignment.

                                            Tasks
   1. Carry an electronic device that allows rapid response to alerts by the State Watch Office.
   2. Arrive at the State Emergency Operations Center within one hour of an alert call

Behavior 2: Ensure availability, qualifications and capabilities of resources to complete
assignment.

                                             Tasks
   3. Determine ESF 6 staffing levels required for the activation.
           Consider size of the incident, and whether the response will cover multiple
              operational periods.
   4. Notify additional staff, voluntary agency liaisons, or state agency liaisons if their
      presence is required and request that they report to the State Emergency Operations
      Center.
   5. Verify that ESF 6 telephones and computer equipment are operationally ready and take
      action to correct any deficiencies.
   6. Request conference call room at a daily, standard time for mass care conference call.


Behavior 3: Gather, update and apply situational information relevant to the assignment

                                          Tasks
   7. Gather information necessary to assess the incident and determine immediate needs
      and actions.
          Type of incident (natural disaster or terrorism)
          Weather
          County requests for mass care or emergency assistance
          Size and density of population affected
          Extent and expected duration of loss of electrical power
          Extent of physical damage to the affected area
          Determine transportation options
          Number of shelters open and their populations
          Existence or likelihood of evacuations
          Existence or likelihood of host community operations
          Size and characteristics of vulnerable populations in the affected area
   8. Obtain briefing from Human Services Branch Chief
          Summary of incident, current activity and anticipated unit activity.
          Receive State Emergency Response Team Chief’s priorities, goals and
             objectives for the incident.

SERT ESF 6 Job Titles – v1                                                           Page 14 of 64
1/8/2010
                                                                                      State of Florida
                                                                     State Emergency Response Team




   9. Collect information from voluntary agency liaisons telephonically or face-to-face.
            Obtain voluntary agency assessment of the incident
            Obtain status of voluntary agency resources assigned to the incident
   10. Collect information from state agency liaisons telephonically or face-to-face.
   11. Review current and previous state and county situation reports.

Behavior 4: Establish effective relationships with relevant personnel

                                             Tasks
   12. Establish and maintain positive interpersonal and interagency working relationships.
           Voluntary Agency liaisons
           State Agency liaisons
           ESF 6 staff
           State Emergency Operations Center staff
   13. Create a work environment that provides mutual respect and equal opportunity for all
       personnel assigned to the incident.

Behavior 5: Establish organizational structure, reporting procedures and chain of command of
assigned resources

                                             Tasks
   14. Plan and activate the ESF 6 organization.
            Identify units within the organization to be activated and the resources required
               for activation.
            After resource requirements are identified, request the resources.
            Brief unit leaders including summary of incident, current activity and anticipated
               unit activity.
            Provide initial operating instructions to organization personnel, including safety
               and security concerns and expectations.
   15. Supervise and adjust ESF 6 organization as needed, based on changes in the incident
       situation and resource status.
            Ensure that incident and ESF 6 objectives are communicated to all organization
               personnel.
            Ensure that any changes in priorities are communicated and understood.
            Ensure effective use and coordination of all assigned personnel.
            Maintain appropriate span of control.

Behavior 6: Understand and comply with ICS concepts and principles

                                             Tasks
   16. Maintain appropriate span of control.
   17. Demonstrate knowledge of ICS structure, principles and positions.
   18. Understand scope, roles, responsibilities, jurisdiction, and authority of responder
       agencies.
   19. Assure execution of appropriate administrative requirements.



SERT ESF 6 Job Titles – v1                                                           Page 15 of 64
1/8/2010
                                                                                   State of Florida
                                                                  State Emergency Response Team




Competency 2: Lead assigned personnel
Description: Influence, guide and direct assigned personnel to accomplish objectives and
desired outcomes in a rapidly changing, high-risk environment.

Behavior 1: Model leadership values and principles

                                         Tasks
   20. Exhibit principles of duty.
           Be proficient in your job, both technically and as a leader.
           Make sound and timely decisions.
           Ensure that tasks are understood, supervised and accomplished.
           Develop your subordinates for the future.
   21. Exhibit principles of respect.
           Know your subordinates and look out for their well-being.
           Keep your subordinates informed.
           Build the team.
           Employ your subordinates in accordance with their capabilities.
   22. Exhibit principles of integrity.
           Know yourself and seek improvement.
           Seek responsibility and accept responsibility for your actions.
           Set the example.

Behavior 2: Ensure the safety, welfare and accountability of assigned personnel

                                        Tasks
   23. Recognize potentially hazardous situations.
   24. Inform subordinates of hazards.
   25. Control positions and functions of resources.
   26. Ensure that special precautions are taken when extraordinary hazards exist.
   27. Ensure adequate rest is provided to all unit personnel.
   28. Provide and support a hostile-free work environment.
   29. Comply with agency safety requirements.

Behavior 3: Establish work assignments and performance expectations, monitor performance
and provide feedback

                                            Tasks
   30. Direct and coordinate ESF 6 personnel.
            Assign responsibility for areas or functions.
            Ensure they are aware of meetings, briefings and conference call times
            Use interim ICS positions if complexity or span of control indicates need.
   31. Continuously evaluate performance.
   32. Communicate deficiencies immediately and take corrective action.
   33. Assign resources according to incident priorities.
   34. Direct changes in personnel and resources based on the progression of the incident.

SERT ESF 6 Job Titles – v1                                                           Page 16 of 64
1/8/2010
                                                                                     State of Florida
                                                                    State Emergency Response Team




Behavior 4: Emphasize Teamwork

                                         Tasks
   35. Recognize group performance that supports the team meeting incident objectives.

Behavior 5: Coordinate interdependent activities

                                            Tasks
   36. Interact and coordinate with key partners.
            Human Services Branch
            Unified Logistics
            Other Emergency Support Functions
            Recovery
            Voluntary agencies
            State agencies

Competency 3: Communicate effectively
Description: Use suitable communications techniques to share relevant information with
appropriate personnel on a timely basis to accomplish objectives in a rapidly changing, high-risk
environment.

Behavior 1: Ensure relevant information is exchanged during briefings and debriefings

                                            Tasks
   37. Obtain briefing from Human Services Branch Chief.
           Summary of incident, current activity and anticipated unit activity.
           Receive State Emergency Response Team Chief’s priorities, goals and
              objectives for the incident.
           Receive special instructions.
   38. Conduct briefing to the state Emergency Operations Center on the activities of ESF 6,
       when directed.
   39. Use ESF 6 Incident Action Plan board to brief and keep unit leaders/liaisons informed.
       Ensure the following items on the board are updated daily:
           Personnel assignments.
           State Emergency Response Team mass care & emergency assistance
              objectives.
           ESF 6 objectives.
           Future staffing.
           Times for conference calls, meetings & briefings




SERT ESF 6 Job Titles – v1                                                          Page 17 of 64
1/8/2010
                                                                                     State of Florida
                                                                    State Emergency Response Team




Behavior 2: Ensure documentation is complete and disposition is appropriate

                                              Tasks
   40. Ensure that missions assigned to ESF 6 are responded to and updated according to
       established guidelines.
   41. Ensure all ESF 6 Situation Reports are prepared and submitted according to established
       guidelines.
   42. Ensure that the ESF 6 briefing slide is prepared and submitted according to established
       guidelines.
   43. Ensure that all personnel time records documenting ESF 6 participation are completed
       and filed according to established guidelines.
   44. Ensure that all ESF 6 related disaster purchases are documented according to
       established guidelines.

Behavior 3: Gather, produce and distribute information as required by established guidelines
and ensure understanding by recipients

                                              Tasks
   45. Ensure that the state shelter information is current and available on the designated
       website.
   46. Ensure that the state disaster feeding report is published and distributed according to
       established guidelines.
   47. Ensure that the state field kitchen report is published and distributed according to
       established guidelines.
   48. Ensure that the state comfort station report is published and distributed according to
       established guidelines.

Behavior 4: Communicate and ensure understanding of work expectations within the chain of
command and across functional areas

                                             Tasks
   49. Evaluate and share with State Emergency Response Team members, all information for
       ESF 6 and what is anticipated for incident operations based on expected duration, size,
       and type of incident.

Behavior 5: Develop and implement plans and gain concurrence of affected agencies and/or
the public

                                             Tasks
   50. Collect information and conduct briefing at the daily mass care conference call.
   51. Collect information and conduct briefing at the daily Unified Logistics meeting.
   52. Collect information and conduct briefing at the daily Human Services Branch meeting.




SERT ESF 6 Job Titles – v1                                                          Page 18 of 64
1/8/2010
                                                                                            State of Florida
                                                                           State Emergency Response Team




Competency 4: Ensure completion of assigned actions to meet
identified objectives
Description: Identify, analyze and apply relevant situational information and evaluate actions to
complete assignments safely and meet identified objectives. Complete actions within
established timeframe.

Behavior 1: Administer and/or apply agency policy, contracts and agreements

                                              Tasks
   53. Ensure all applicable agencies’ policies, contracts, and agreements are followed.
           State Comprehensive Emergency Management Plan ESF 6 Mass Care, Emergency
               Assistance & Human Services Annex
              ESF 6 Standard Operating Guidelines
              State Multi-Agency Feeding Plan
              State Emergency Operations Center policies and procedures
              Voluntary agencies policies and procedures
              ESF 6 Supporting agencies policies and procedures

Behavior 2: Gather, analyze and validate information pertinent to the incident or event and
make recommendations for setting priorities

                                                 Tasks
   54. Estimate the scale of the disaster.
              Type of incident (natural disaster or terrorism)
              Size of geographical area affected.
              Size and density of population affected
              Extent and expected duration of loss of electrical power
              Extent of physical damage to the affected area
              Determine transportation options
              Weather
              Existence or likelihood of evacuations
              Existence or likelihood of host community operations
              Size and characteristics of vulnerable populations in the affected area
   55. Estimate resources required to conduct feeding operations based on estimated scale of
       the disaster.
              Follow procedures specified in the State Multi-Agency Feeding Plan.
              Estimate # of meals per day required to support the incident.
              In consultation with voluntary agencies and other mass care support agencies estimate
               resources required to feed affected population.
              Considerations for use of field kitchens, mobile kitchens and/or private vendors to
               produce desired feeding levels.
              Considerations for distribution of meals, to include feeding at kitchen sites, fixed sites,
               mobile routes and # of vehicles required.
              Considerations for fueling of voluntary agency resources.
   56. Estimate resources required to conduct shelter operations based on estimated scale of
       the disaster.

SERT ESF 6 Job Titles – v1                                                                    Page 19 of 64
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                                                                                            State of Florida
                                                                           State Emergency Response Team




              In consultation with voluntary agencies and other mass care support agencies determine
               resources required to shelter affected population.
              Estimate population seeking shelter
              Consider state shelter capacity.
              Consider availability of shelter managers.
              Consider availability of transportation assets.
              Coordinate with Evacuation planning cell.
   57. Determine resources available from local, State, tribal, private sector and non-
       governmental organizations to conduct mass care/emergency assistance activities
       based on estimated scale of the disaster.
              # of field kitchens.
              # of mobile kitchens.
              # of distribution vehicles.
              # of shelter managers.
              Private sector food supplies.
              USDA commodities available

Behavior 3: Make appropriate decisions based on analysis of gathered information

                                             Tasks
   58. Establish ESF 6 operational objectives in coordination with resource providers and in
       conformance with the state’s overall incident objectives.
              ESF 6 objectives for current and following operational period are coordinated daily.
              ESF 6 operational objectives for the current period are stated in the daily situation report
               and for the following period in the afternoon ESF brief.
   59. Determine mass care/emergency assistance resource shortfalls.
   60. Determine if Multi-Agency Feeding Task Force must be established.
              Criteria for establishment of the Task Force is outlined in the Plan

Behavior 4: Utilize information to produce outputs

                                                Tasks
   61. Ensure state shelter data is current and reflected on the state web site.
   62. Use established state emergency operations center coordination protocols and
       procedures to produce and distribute ESF 6 reports.
           ESF 6 situation reports
           State meal count report
           State comfort station report
           State report on status of field kitchens
           State report on feeding site locations


Behavior 5: Take appropriate action based on assessed risks

                                            Tasks
   63. Use established State Emergency Operations Center coordination protocols and
       procedures to respond to requests for ESF 6 assistance from state agencies or counties.

SERT ESF 6 Job Titles – v1                                                                   Page 20 of 64
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                                                                                          State of Florida
                                                                         State Emergency Response Team




             Coordinate with voluntary agency liaisons at the state emergency operations to
              determine their availability to comply with the request.
             Follow up on the actions of the voluntary agency to ensure that the needs of the
              requestor have been met.
   64. Use established State Emergency Operations Center coordination protocols and
       procedures to request logistical support for mass care/emergency assistance activities.
             Establish deadlines to the voluntary agencies for submission of logistical requirements.
             Plan for 48 hours from time of request to actual delivery of logistical resource to
              requested location.
   65. Establish Multi-Agency Feeding Task Force according to procedures prescribed in the
       plan.
   66. Prepare and submit a federal Action Request Form for resources that cannot be met by
       the state.
            Quantify required mass care/emergency assistance resources by type and kind.
            Verify that requested resource is not available from state agencies.
            Coordinate request with the FEMA ESF 6 liaison at the state emergency operations
              center and/or the FEMA ESF 6 representative at the FEMA Regional office.
             Coordinate reporting date, time and location of requested resources.
             Use established State Emergency Operations Center coordination protocols and
              procedures to produce and submit a FEMA Action Request Form to the State
              Coordinating Officer for approval.
             Follow up on status of request.
   67. Prepare and submit an Emergency Management Assistance Compact request for
       resources that cannot be met by the state.
           Quantify required mass care resources by type and kind.
           Verify that requested resource is not available from state agencies.
           Coordinate reporting date, time and location of requested resources.
           Use established State Emergency Operations Center coordination protocols and
              procedures to request resources through the Emergency Management Assistance
              Compact.
             Follow up on status of request.

Behavior 6: Modify approach based on evaluation of incident situation

                                            Tasks
   68. Coordinate, on an ongoing basis, with local, state, tribal, private sector and non-
       governmental organizations to determine mass care/emergency assistance resources
       available to support the incident.
             This is a primary function of the daily mass care conference call.
   69. Coordinate, on an ongoing basis, with local, state, tribal, private sector and non-
       governmental organizations to determine mass care/emergency assistance resources
       required to support the incident.
             This is a primary function of the daily mass care conference call.
   70. Maintain situational awareness.
           Read county and voluntary agency situation reports
           Seek out verbal updates from voluntary agency liaisons
           Monitor requests for mass care/emergency assistance support


SERT ESF 6 Job Titles – v1                                                                Page 21 of 64
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                                                                                          State of Florida
                                                                         State Emergency Response Team




             Seek daily updates from ESF 8, Health & Medical

Behavior 7: Ensure operations consider socio-economic, political and cultural aspects.

                                           Tasks
   71. Ensure feeding operations account for infants, children, diabetics, liquid diets, kosher,
       and halal: as appropriate and when available.
             Coordinate with ESF 11, Food, Water & Ice.
   72. Ensure vulnerable populations are considered in the execution of mass care objectives.

Behavior 8: Plan for demobilization and ensure demobilization procedures are followed

                                             Tasks
   73. Consider demobilization and/or transition procedures early enough during the incident so
       that an adequate Demobilization/Transition Plan is in place prior to the actual need to
       release resources or escalate the incident.
             When appropriate in the course of the incident incorporate as an ESF 6 objective
   74. Ensure demobilization of voluntary agency resources are coordinated in a timely manner
       with affected local governments.
   75. Demobilize incident resources by predetermined priorities or as work progress dictates.
             Coordinate priorities when appropriate during the mass care conference call.
             Priorities for demobilization of feeding resources are specified in the Multi-agency
              Feeding Plan.




SERT ESF 6 Job Titles – v1                                                                 Page 22 of 64
1/8/2010
                                                       State of Florida
                                      State Emergency Response Team




Task Book: Employee
Job Aid
State Emergency Response Team
Human Services Branch
ESF 6, Mass Care, Emergency Assistance & Human Services


Position: ESF 6 Operations/Plans Unit Leader


Date: Jan 2010


SERT ESF 6 Job Titles – v1                            Page 23 of 64
1/8/2010
                                                                                             State of Florida
                                                                            State Emergency Response Team




Position Task Book: Purpose

Position task books have been developed for positions within the State Emergency Response Team.
Each task book lists the essential tasks for the specific position.

Task books are designed to:
       Describe the tasks to be performed for a given position.
       Determine training needs of individual employees.
       Serve as a tool for promoting task-related performance feedback throughout an activation.
       Record performance assessment data.

At the completion of an activation, your supervisor will identify the tasks you were able to perform and the
tasks needing improvement.

Responsibilities

Listed below are the responsibilities associated with completion of this position task book.

The Individual Employee is responsible for:

        Reviewing and understanding instructions in this task book.
        Identifying desired objectives/goals related to the assigned tasks and subtasks.
        Providing background information to the supervisor.
        Demonstrating the ability to perform all tasks and subtasks for an assigned position.
        Working with the supervisor to improve performance as needed.

The Supervisor is responsible for:

        Being qualified and proficient in the position being evaluated or seeking technical assistance from
        someone who is qualified.
        Meeting with the individual employee and determining past experience, current qualifications, and
        desired objectives/goals.
        Reviewing task and subtask expectations with the individual employee.
        Explaining to the individual employee the evaluation procedures that will be used.
        Accurately evaluating and recording demonstrated performance of tasks and subtasks.
        Providing constructive feedback to the employee.
        Suggesting steps for improving performance as needed.




SERT ESF 6 Job Titles – v1                                                                     Page 24 of 64
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                                                                                              State of Florida
                                                                             State Emergency Response Team




 ESF 6, Mass Care, Emergency Assistance & Human Services
 organizational structure




                                  ESF 6 Supervisor
                                      (DBPR)



                   Deputy for Recovery       Deputy for Response
                         (DCF)                     (DBPR)



  Information       Operations/Plans           Voluntary                  State Agencies
  Unit Leader         Unit Leader           Agency Liaisons



Information Unit    Operations/Plans                          Red Cross                     Agency for
    Manager            Manager                                                              Workforce
                                                                                            Innovation


                                                          Salvation Army                   Elder Affairs




                                                          Florida Baptists                  Education




                                                                                            Agency for
                                                                                           Persons with
                                                                                            Disabilities




 SERT ESF 6 Job Titles – v1                                                                    Page 25 of 64
 1/8/2010
                                                                                     State of Florida
                                                                    State Emergency Response Team




Competency 1: Assume position responsibilities
Description: Successfully assume role of ESF 6 Operations/Plans Unit Leader and initiate
position activities at the appropriate time according to the following behaviors.

Behavior 1: Ensure readiness for assignment.

                                            Tasks
   1. Carry an electronic device that allows rapid response to alerts by the State Watch Office.
   2. Arrive at the State Emergency Operations Center within one hour of an alert call

Behavior 2: Ensure availability, qualifications and capabilities of resources to complete
assignment.

                                              Tasks
   3. Assist ESF 6 Supervisor in notifying additional staff, voluntary agency liaisons, or state
      agency liaisons, if their presence is required and request that they report to the State
      Emergency Operations Center.
   4. Verify that ESF 6 telephones and computer equipment are operationally ready and take
      action to correct any deficiencies.

Behavior 3: Gather, update and apply situational information relevant to the assignment

                                          Tasks
   5. Gather information necessary to assess the incident and determine immediate needs
      and actions.
          Type of incident (natural disaster or terrorism)
          Weather
          County requests for mass care or emergency assistance
          Size and density of population affected
          Extent and expected duration of loss of electrical power
          Number of shelters open and their populations
          Existence or likelihood of evacuations
          Existence or likelihood of host community operations
          Size and characteristics of vulnerable populations in the affected area
   6. Obtain briefing from ESF 6 Supervisor
          Summary of incident, current activity and anticipated unit activity.
          Receive ESF 6 Supervisor’s priorities, goals and objectives for ESF 6.
   7. Review current and previous state and county situation reports.

Behavior 4: Establish effective relationships with relevant personnel

                                            Tasks
   8. Establish and maintain positive interpersonal and interagency working relationships.
          Voluntary Agency liaisons
          State Agency liaisons

SERT ESF 6 Job Titles – v1                                                           Page 26 of 64
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                                                                                      State of Florida
                                                                     State Emergency Response Team




          ESF 6 staff
          State Emergency Operations Center staff
   9. Create a work environment that provides mutual respect and equal opportunity for all
      personnel assigned to the incident.

Behavior 5: Establish organizational structure, reporting procedures and chain of command of
assigned resources

                                             Tasks
   10. Plan and activate the Operations/Plans Unit organization.
            Identify personnel/equipment within the organization to be activated and the
              resources required for activation.
            Brief Operations/Plans Manager including summary of incident, current activity
              and anticipated unit activity.
            Provide initial operating instructions to organization personnel, including safety
              and security concerns and expectations.
   11. Supervise and adjust Operations/Plans Unit as needed, based on changes in the
       incident situation and resource status.
            Ensure that incident and ESF 6 objectives are communicated to all organization
              personnel.
            Ensure that any changes in priorities are communicated and understood.
            Ensure effective use and coordination of all assigned personnel.
            Maintain appropriate span of control.

Behavior 6: Understand and comply with ICS concepts and principles

                                             Tasks
   12. Maintain appropriate span of control.
   13. Demonstrate knowledge of ICS structure, principles and positions.
   14. Understand scope, roles, responsibilities, jurisdiction, and authority of responder
       agencies.
   15. Assure execution of appropriate administrative requirements.



Competency 2: Lead assigned personnel
Description: Influence, guide and direct assigned personnel to accomplish objectives and
desired outcomes in a rapidly changing, high-risk environment.

Behavior 1: Model leadership values and principles

                                         Tasks
   16. Exhibit principles of duty.
           Be proficient in your job, both technically and as a leader.
           Make sound and timely decisions.


SERT ESF 6 Job Titles – v1                                                           Page 27 of 64
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                                                                                   State of Florida
                                                                  State Emergency Response Team




           Ensure that tasks are understood, supervised and accomplished.
           Develop your subordinates for the future.
   17. Exhibit principles of respect.
           Know your subordinates and look out for their well-being.
           Keep your subordinates informed.
           Build the team.
           Employ your subordinates in accordance with their capabilities.
   18. Exhibit principles of integrity.
           Know yourself and seek improvement.
           Seek responsibility and accept responsibility for your actions.
           Set the example.

Behavior 2: Ensure the safety, welfare and accountability of assigned personnel

                                        Tasks
   19. Recognize potentially hazardous situations.
   20. Inform subordinates of hazards.
   21. Control positions and functions of resources.
   22. Ensure that special precautions are taken when extraordinary hazards exist.
   23. Ensure adequate rest is provided to all unit personnel.
   24. Provide and support a hostile-free work environment.
   25. Comply with agency safety requirements.

Behavior 3: Establish work assignments and performance expectations, monitor performance
and provide feedback

                                            Tasks
   26. Direct and coordinate Operations/Plans Unit personnel.
            Assign responsibility for areas or functions.
            Ensure they are aware of meetings, briefings and conference call times
            Use interim ICS positions if complexity or span of control indicates need.
   27. Continuously evaluate performance.
   28. Communicate deficiencies immediately and take corrective action.
   29. Assign resources according to incident priorities.
   30. Direct changes in personnel and resources based on the progression of the incident.

Behavior 4: Emphasize Teamwork

                                        Tasks
   31. Recognize group performance that supports the team meeting incident objectives.




SERT ESF 6 Job Titles – v1                                                           Page 28 of 64
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                                                                                     State of Florida
                                                                    State Emergency Response Team




Behavior 5: Coordinate interdependent activities

                                             Tasks
   32. Interact and coordinate with key partners.
            Human Services Branch
            Unified Logistics
            Recovery
            Voluntary agencies
            State agencies
            ESF 6 Information Unit Leader

Competency 3: Communicate effectively
Description: Use suitable communications techniques to share relevant information with
appropriate personnel on a timely basis to accomplish objectives in a rapidly changing, high-risk
environment.

Behavior 1: Ensure relevant information is exchanged during briefings and debriefings

                                            Tasks
   33. Obtain briefing from ESF 6 Supervisor.
           Summary of incident, current activity and anticipated unit activity.
           Receive ESF 6 Supervisor’s priorities, goals and objectives for ESF 6.
           Receive special instructions.
   34. Conduct briefing to the state Emergency Operations Center on the activities of ESF 6,
       when directed.
   35. Use ESF 6 Incident Action Plan board to brief and keep unit leaders/liaisons informed.
       Update the following items on the board daily:
           Personnel assignments.
           State Emergency Response Team mass care & emergency assistance
              objectives.
           ESF 6 objectives.
           Future staffing.
           Times for conference calls, meetings & briefings

Behavior 2: Ensure documentation is complete and disposition is appropriate

                                             Tasks
   36. Ensure that missions assigned to ESF 6 are responded to and updated according to
       established guidelines.
   37. Ensure that all personnel time records documenting ESF 6 participation are completed
       and filed according to established guidelines.
   38. Ensure that all ESF 6 related disaster purchases are documented according to
       established guidelines.



SERT ESF 6 Job Titles – v1                                                          Page 29 of 64
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                                                                                      State of Florida
                                                                     State Emergency Response Team




Behavior 3: Gather, produce and distribute information as required by established guidelines
and ensure understanding by recipients

                                              Tasks
   39. Ensure that the state shelter information is current and available on the designated
       website.

Behavior 4: Communicate and ensure understanding of work expectations within the chain of
command and across functional areas

                                              Tasks
   40. Evaluate and share with Operations/Plans Unit members, all information for ESF 6 and
       what is anticipated for incident operations based on expected duration, size, and type of
       incident.

Behavior 5: Develop and implement plans and gain concurrence of affected agencies and/or
the public

                                             Tasks
   41. Collect information at the daily mass care conference call.
   42. Collect information and conduct briefing, if required, at the daily Human Services Branch
       meeting.




Competency 4: Ensure completion of assigned actions to meet
identified objectives
Description: Identify, analyze and apply relevant situational information and evaluate actions to
complete assignments safely and meet identified objectives. Complete actions within
established timeframe.

Behavior 1: Administer and/or apply agency policy, contracts and agreements

                                            Tasks
   43. Assist ESF 6 Supervisor in ensuring all applicable agencies’ policies, contracts, and
       agreements are followed.
           State Comprehensive Emergency Management Plan ESF 6 Mass Care, Emergency
               Assistance & Human Services Annex
              ESF 6 Standard Operating Guidelines
              State Multi-Agency Feeding Plan
              State Emergency Operations Center policies and procedures
              Voluntary agencies policies and procedures
              ESF 6 Supporting agencies policies and procedures



SERT ESF 6 Job Titles – v1                                                           Page 30 of 64
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                                                                                            State of Florida
                                                                           State Emergency Response Team




Behavior 2: Gather, analyze and validate information pertinent to the incident or event and
make recommendations for setting priorities

                                            Tasks
   44. Assist ESF 6 Supervisor in estimating the scale of the disaster.
              Type of incident (natural disaster or terrorism)
              Size of geographical area affected.
              Size and density of population affected
              Extent and expected duration of loss of electrical power
              Weather
              Existence or likelihood of evacuations
              Existence or likelihood of host community operations
              Size and characteristics of vulnerable populations in the affected area
   45. Assist ESF 6 Supervisor in estimating resources required to conduct feeding operations
       based on estimated scale of the disaster.
              Follow procedures specified in the State Multi-Agency Feeding Plan.
              Estimate # of meals per day required to support the incident.
              In consultation with voluntary agencies and other mass care support agencies estimate
               resources required to feed affected population.
              Considerations for use of field kitchens, mobile kitchens and/or private vendors to
               produce desired feeding levels.
              Considerations for distribution of meals, to include feeding at kitchen sites, fixed sites,
               mobile routes and # of vehicles required.
              Considerations for fueling of voluntary agency resources.
   46. Assist ESF 6 Supervisor in estimating resources required to conduct shelter operations
       based on estimated scale of the disaster.
           In consultation with voluntary agencies and other mass care support agencies determine
               resources required to shelter affected population.
              Estimate population seeking shelter
              Consider state shelter capacity.
              Consider availability of shelter managers.
              Consider availability of transportation assets.
              Coordinate with Evacuation planning cell.
   47. Assist ESF 6 Supervisor in determining resources available from local, State, tribal,
       private sector and non-governmental organizations to conduct mass care/emergency
       assistance activities based on estimated scale of the disaster.
              # of field kitchens.
              # of mobile kitchens.
              # of distribution vehicles.
              # of shelter managers.
              Private sector food supplies.
              USDA commodities available




SERT ESF 6 Job Titles – v1                                                                    Page 31 of 64
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                                                                                          State of Florida
                                                                         State Emergency Response Team




Behavior 3: Utilize information to produce outputs

                                      Tasks
   48. Ensure state shelter data is current and reflected on the state web site.

Behavior 4: Take appropriate action based on assessed risks

                                            Tasks
   49. Use established state emergency operations center coordination protocols and
       procedures to respond to requests for mass care/emergency assistance from state
       agencies or counties
           Coordinate with voluntary agency liaisons at the state emergency operations to
               determine their availability to comply with the request.
              Follow up on the actions of the voluntary agency to ensure that the needs of the
               requestor have been met.
   50. When directed by ESF 6 Supervisor, use established state emergency operations center
       coordination protocols and procedures to request logistical support for mass
       care/emergency assistance activities.
              Establish deadlines to the voluntary agencies for submission of logistical requirements.
              Plan for 48 hours from time of request to actual delivery of logistical resource to
               requested location.
   51. When directed by ESF 6 Supervisor, assist in establishment of Multi-Agency Feeding
       Task Force according to procedures prescribed in the plan.
   52. When directed by ESF 6 Supervisor, prepare and submit a federal Action Request Form
       for resources that cannot be met by the state.
             Quantify required mass care/emergency assistance resources by type and kind.
             Verify that requested resource is not available from state agencies.
             Coordinate request with the FEMA ESF 6 liaison at the state emergency operations
               center and/or the FEMA ESF 6 representative at the FEMA Regional office
              Coordinate reporting date, time and location of requested resources
              Use established state emergency operations center coordination protocols and
               procedures to produce and submit a FEMA Action Request Form to the State
               Coordinating Officer for approval
              Follow up on status of request
   53. When directed by ESF 6 Supervisor, prepare and submit an Emergency Management
       Assistance Compact request for resources that cannot be met by the state.
           Quantify required mass care/emergency assistance resources by type and kind
           Verify that requested resource is not available from state agencies.
           Coordinate reporting date, time and location of requested resources
           Use established state emergency operations center coordination protocols and
               procedures to request resources through the Emergency Management Assistance
               Compact
              Follow up on status of request




SERT ESF 6 Job Titles – v1                                                                 Page 32 of 64
1/8/2010
                                                                                          State of Florida
                                                                         State Emergency Response Team




Behavior 5: Modify approach based on evaluation of incident situation

                                            Tasks
   54. Assist ESF 6 Supervisor in coordinating, on an ongoing basis, with local, state, tribal
       private sector and non-governmental organizations to determine mass care/emergency
       assistance resources available to support the incident.
             This is a primary function of the daily mass care conference call.
   55. Assist ESF 6 Supervisor in coordinating, on an ongoing basis, with local, state, tribal
       private sector and non-governmental organizations to determine mass care/emergency
       assistance resources required to support the incident.
             This is a primary function of the daily mass care conference call.
   56. Maintain situational awareness.
           Seek out ESF 6 Supervisor for situational updates.
           Read county and voluntary agency situation reports
           Monitor requests for mass care support
           When directed by ESF 6 Supervisor, seek out verbal updates from ESF 8, Health &
              Medical

Behavior 6: Ensure operations consider socio-economic, political and cultural aspects.

                                           Tasks
   57. Ensure feeding operations account for infants, children, diabetics, liquid diets, kosher,
       and halal: as appropriate and when available.
             Coordinate with ESF 11, Food, Water & Ice.
   58. Ensure food safety standards are met.
   59. Ensure vulnerable populations are considered in the execution of mass care objectives.

Behavior 7: Plan for demobilization and ensure demobilization procedures are followed

                                          Tasks
   60. When directed by ESF 6 Supervisor, establish demobilization and/or transition
       procedures.
             Coordinate demobilization/transition plan with voluntary and state agency partners.
             Receive approval from ESF 6 Supervisor on demobilization/transition plan before
              dissemination.
   61. Ensure demobilization of voluntary agency resources are coordinated in a timely manner
       with affected local governments.
   62. Demobilize incident resources by predetermined priorities or as work progress dictates.
             Priorities are coordinated, when appropriate, during the mass care conference call.
             Priorities for demobilization of feeding resources are specified in the Multi-agency
              Feeding Plan.




SERT ESF 6 Job Titles – v1                                                                Page 33 of 64
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                                                                         State of Florida
                                                        State Emergency Response Team




                         THIS PAGE INTENTIONALLY LEFT BLANK




SERT ESF 6 Job Titles – v1                                              Page 34 of 64
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                                                       State of Florida
                                      State Emergency Response Team




Task Book: Employee
Job Aid
State Emergency Response Team
Human Services Branch
ESF 6, Mass Care, Emergency Assistance & Human Services


Position: ESF 6 Information Unit Leader

Date: Jan 2010


SERT ESF 6 Job Titles – v1                            Page 35 of 64
1/8/2010
                                                                                             State of Florida
                                                                            State Emergency Response Team




Position Task Book: Purpose

Position task books have been developed for positions within the State Emergency Response Team.
Each task book lists the essential tasks for the specific position.

Task books are designed to:
       Describe the tasks to be performed for a given position.
       Determine training needs of individual employees.
       Serve as a tool for promoting task-related performance feedback throughout an activation.
       Record performance assessment data.

At the completion of an activation, your supervisor will identify the tasks you were able to perform and the
tasks needing improvement.

Responsibilities

Listed below are the responsibilities associated with completion of this position task book.

The Individual Employee is responsible for:

        Reviewing and understanding instructions in this task book.
        Identifying desired objectives/goals related to the assigned tasks and subtasks.
        Providing background information to the supervisor.
        Demonstrating the ability to perform all tasks and subtasks for an assigned position.
        Working with the supervisor to improve performance as needed.

The Supervisor is responsible for:

        Being qualified and proficient in the position being evaluated or seeking technical assistance from
        someone who is qualified.
        Meeting with the individual employee and determining past experience, current qualifications, and
        desired objectives/goals.
        Reviewing task and subtask expectations with the individual employee.
        Explaining to the individual employee the evaluation procedures that will be used.
        Accurately evaluating and recording demonstrated performance of tasks and subtasks.
        Providing constructive feedback to the employee.
        Suggesting steps for improving performance as needed.




SERT ESF 6 Job Titles – v1                                                                      Page 36 of 64
1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




 ESF 6, Mass Care, Emergency Assistance & Human Services
 organizational structure




                                  ESF 6 Supervisor
                                      (DBPR)



                   Deputy for Recovery       Deputy for Response
                         (DCF)                     (DBPR)



  Information       Operations/Plans           Voluntary                  State Agencies
  Unit Leader         Unit Leader           Agency Liaisons



Information Unit    Operations/Plans                          Red Cross                     Agency for
    Manager            Manager                                                              Workforce
                                                                                            Innovation


                                                          Salvation Army                   Elder Affairs




                                                          Florida Baptists                  Education




                                                                                            Agency for
                                                                                           Persons with
                                                                                            Disabilities




 SERT ESF 6 Job Titles – v1                                                                    Page 37 of 64
 1/8/2010
                                                                                     State of Florida
                                                                    State Emergency Response Team




Competency 1: Assume position responsibilities
Description: Successfully assume role of ESF 6 Information Unit Leader and initiate position
activities at the appropriate time according to the following behaviors.

Behavior 1: Ensure readiness for assignment.

                                            Tasks
   1. Carry an electronic device that allows rapid response to alerts by the State Watch Office.
   2. Arrive at the State Emergency Operations Center within one hour of an alert call

Behavior 2: Ensure availability, qualifications and capabilities of resources to complete
assignment.

                                              Tasks
   3. Assist ESF 6 Supervisor in notifying additional staff, voluntary agency liaisons, or state
      agency liaisons, if their presence is required and request that they report to the State
      Emergency Operations Center.
   4. Verify that ESF 6 telephones and computer equipment are operationally ready and take
      action to correct any deficiencies.

Behavior 3: Gather, update and apply situational information relevant to the assignment

                                          Tasks
   5. Gather information necessary to assess the incident and determine immediate needs
      and actions.
          Type of incident (natural disaster or terrorism)
          Weather
          County requests for mass care or emergency assistance
          Size and density of population affected
          Extent and expected duration of loss of electrical power
          Number of shelters open and their populations
          Existence or likelihood of evacuations
          Existence or likelihood of host community operations
          Size and characteristics of vulnerable populations in the affected area
   6. Obtain briefing from ESF 6 Supervisor
          Summary of incident, current activity and anticipated unit activity.
          Receive ESF 6 Supervisor’s priorities, goals and objectives for ESF 6.
   7. Review current and previous state and county situation reports.




SERT ESF 6 Job Titles – v1                                                           Page 38 of 64
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                                                                                      State of Florida
                                                                     State Emergency Response Team




Behavior 4: Establish effective relationships with relevant personnel

                                            Tasks
   8. Establish and maintain positive interpersonal and interagency working relationships.
          Voluntary Agency liaisons
          State Agency liaisons
          ESF 6 staff
          State Emergency Operations Center staff
   9. Create a work environment that provides mutual respect and equal opportunity for all
      personnel assigned to the incident.

Behavior 5: Establish organizational structure, reporting procedures and chain of command of
assigned resources

                                              Tasks
   10. Plan and activate the Information Unit organization.
            Identify personnel/equipment within the organization to be activated and the
               resources required for activation.
            Brief Information Unit Manager including summary of incident, current activity
               and anticipated unit activity.
            Provide initial operating instructions to organization personnel, including safety
               and security concerns and expectations.
   11. Supervise and adjust Information Unit as needed, based on changes in the incident
       situation and resource status.
            Ensure that incident and ESF 6 objectives are communicated to all organization
               personnel.
            Ensure that any changes in priorities are communicated and understood.
            Ensure effective use and coordination of all assigned personnel.
            Maintain appropriate span of control.

Behavior 6: Understand and comply with ICS concepts and principles

                                             Tasks
   12. Maintain appropriate span of control.
   13. Demonstrate knowledge of ICS structure, principles and positions.
   14. Understand scope, roles, responsibilities, jurisdiction, and authority of responder
       agencies.
   15. Assure execution of appropriate administrative requirements.




SERT ESF 6 Job Titles – v1                                                           Page 39 of 64
1/8/2010
                                                                                   State of Florida
                                                                  State Emergency Response Team




Competency 2: Lead assigned personnel
Description: Influence, guide and direct assigned personnel to accomplish objectives and
desired outcomes in a rapidly changing, high-risk environment.

Behavior 1: Model leadership values and principles

                                         Tasks
   16. Exhibit principles of duty.
           Be proficient in your job, both technically and as a leader.
           Make sound and timely decisions.
           Ensure that tasks are understood, supervised and accomplished.
           Develop your subordinates for the future.
   17. Exhibit principles of respect.
           Know your subordinates and look out for their well-being.
           Keep your subordinates informed.
           Build the team.
           Employ your subordinates in accordance with their capabilities.
   18. Exhibit principles of integrity.
           Know yourself and seek improvement.
           Seek responsibility and accept responsibility for your actions.
           Set the example.

Behavior 2: Ensure the safety, welfare and accountability of assigned personnel

                                        Tasks
   19. Recognize potentially hazardous situations.
   20. Inform subordinates of hazards.
   21. Control positions and functions of resources.
   22. Ensure that special precautions are taken when extraordinary hazards exist.
   23. Ensure adequate rest is provided to all unit personnel.
   24. Provide and support a hostile-free work environment.
   25. Comply with agency safety requirements.

Behavior 3: Establish work assignments and performance expectations, monitor performance
and provide feedback

                                            Tasks
   26. Direct and coordinate Information Unit personnel.
            Assign responsibility for areas or functions.
            Ensure they are aware of meetings, briefings and conference call times
            Use interim ICS positions if complexity or span of control indicates need.
   27. Continuously evaluate performance.
   28. Communicate deficiencies immediately and take corrective action.
   29. Assign resources according to incident priorities.
   30. Direct changes in personnel and resources based on the progression of the incident.

SERT ESF 6 Job Titles – v1                                                           Page 40 of 64
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                                                                                     State of Florida
                                                                    State Emergency Response Team




Behavior 4: Emphasize Teamwork

                                         Tasks
   31. Recognize group performance that supports the team meeting incident objectives.

Behavior 5: Coordinate interdependent activities

                                            Tasks
   32. Interact and coordinate with key partners.
            Human Services Branch
            Unified Logistics
            Recovery
            Voluntary agencies
            State agencies
            ESF 6 Operations/Plans Unit Leader

Competency 3: Communicate effectively
Description: Use suitable communications techniques to share relevant information with
appropriate personnel on a timely basis to accomplish objectives in a rapidly changing, high-risk
environment.

Behavior 1: Ensure relevant information is exchanged during briefings and debriefings

                                            Tasks
   33. Obtain briefing from ESF 6 Supervisor.
           Summary of incident, current activity and anticipated unit activity.
           Receive ESF 6 Supervisor’s priorities, goals and objectives for ESF 6.
           Receive special instructions.
   34. Conduct briefing to the state Emergency Operations Center on the activities of ESF 6,
       when directed.
   35. Monitor ESF 6 Incident Action Plan board:
           Personnel assignments.
           State Emergency Response Team mass care & emergency assistance
              objectives.
           ESF 6 objectives.
           Future staffing.
           Times for conference calls, meetings & briefings

Behavior 2: Ensure documentation is complete and disposition is appropriate

                                              Tasks
   36. Ensure an ESF 6 Situation Report is prepared and submitted according to established
       guidelines.
   37. Ensure that the ESF 6 briefing slide is prepared and submitted according to established

SERT ESF 6 Job Titles – v1                                                          Page 41 of 64
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                                                                                      State of Florida
                                                                     State Emergency Response Team




       guidelines.
   38. Ensure that all personnel time records documenting ESF 6 participation are completed
       and filed according to established guidelines.
   39. Ensure that all ESF 6 related disaster purchases are documented according to
       established guidelines.

Behavior 3: Gather, produce and distribute information as required by established guidelines
and ensure understanding by recipients

                                              Tasks
   40. Ensure that the state disaster feeding report is published and distributed according to
       established guidelines.
   41. Ensure that the state field kitchen report is published and distributed according to
       established guidelines.
   42. Ensure that the state comfort station report is published and distributed according to
       established guidelines.

Behavior 4: Communicate and ensure understanding of work expectations within the chain of
command and across functional areas

                                             Tasks
   43. Evaluate and share with Information Unit members, all information for ESF 6 and what is
       anticipated for incident operations based on expected duration, size, and type of
       incident.

Behavior 5: Develop and implement plans and gain concurrence of affected agencies and/or
the public

                                             Tasks
   44. Collect information and conduct briefing, if required, at the daily Human Services Branch
       meeting.

Competency 4: Ensure completion of assigned actions to meet
identified objectives
Description: Identify, analyze and apply relevant situational information and evaluate actions to
complete assignments safely and meet identified objectives. Complete actions within
established timeframe.

Behavior 1: Gather, analyze and validate information pertinent to the incident or event and
make recommendations for setting priorities

                                           Tasks
   45. Assist ESF 6 Supervisor in estimating the scale of the disaster.
              Type of incident (natural disaster or terrorism)
              Size of geographical area affected.


SERT ESF 6 Job Titles – v1                                                           Page 42 of 64
1/8/2010
                                                                                           State of Florida
                                                                          State Emergency Response Team




              Size and density of population affected
              Extent and expected duration of loss of electrical power
              Weather
              Existence or likelihood of evacuations
              Existence or likelihood of host community operations
              Size and characteristics of vulnerable populations in the affected area

Behavior 2: Utilize information to produce outputs

                                                Tasks
   46. Use established state emergency operations center coordination protocols and
       procedures to produce and distribute ESF 6 reports.
           ESF 6 situation reports
           State meal count report
           State comfort station report
           State report on status of field kitchens
           State report on feeding site locations

Behavior 3: Take appropriate action based on assessed risks

                                            Tasks
   47. Use established state emergency operations center coordination protocols and
       procedures to respond to requests for information from state agencies or
       counties/parishes
           Coordinate with key agency stakeholders to obtain requested information.

Behavior 4: Modify approach based on evaluation of incident situation

                                             Tasks
   48. Maintain situational awareness.
           Seek out ESF 6 Supervisor for situational updates.
           Read county and voluntary agency situation reports
           Monitor requests for ESF 6 support
           When directed by ESF 6 Supervisor, seek out verbal updates from ESF 8, Health &
               Medical




SERT ESF 6 Job Titles – v1                                                                Page 43 of 64
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                                                                         State of Florida
                                                        State Emergency Response Team




                         THIS PAGE INTENTIONALLY LEFT BLANK




SERT ESF 6 Job Titles – v1                                              Page 44 of 64
1/8/2010
                                                       State of Florida
                                      State Emergency Response Team




Task Book: Employee
Job Aid
State Emergency Response Team
Human Services Branch
ESF 6, Mass Care, Emergency Assistance & Human Services


Position: ESF 6 Operations/Plans Unit Manager

Date: Jan 2010



SERT ESF 6 Job Titles – v1                            Page 45 of 64
1/8/2010
                                                                                             State of Florida
                                                                            State Emergency Response Team




Position Task Book: Purpose

Position task books have been developed for positions within the State Emergency Response Team.
Each task book lists the essential tasks for the specific position.

Task books are designed to:
       Describe the tasks to be performed for a given position.
       Determine training needs of individual employees.
       Serve as a tool for promoting task-related performance feedback throughout an activation.
       Record performance assessment data.

At the completion of an activation, your supervisor will identify the tasks you were able to perform and the
tasks needing improvement.

Responsibilities

Listed below are the responsibilities associated with completion of this position task book.

The Individual Employee is responsible for:

        Reviewing and understanding instructions in this task book.
        Identifying desired objectives/goals related to the assigned tasks and subtasks.
        Providing background information to the supervisor.
        Demonstrating the ability to perform all tasks and subtasks for an assigned position.
        Working with the supervisor to improve performance as needed.

The Supervisor is responsible for:

        Being qualified and proficient in the position being evaluated or seeking technical assistance from
        someone who is qualified.
        Meeting with the individual employee and determining past experience, current qualifications, and
        desired objectives/goals.
        Reviewing task and subtask expectations with the individual employee.
        Explaining to the individual employee the evaluation procedures that will be used.
        Accurately evaluating and recording demonstrated performance of tasks and subtasks.
        Providing constructive feedback to the employee.
        Suggesting steps for improving performance as needed.




SERT ESF 6 Job Titles – v1                                                                      Page 46 of 64
1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




 ESF 6, Mass Care, Emergency Assistance & Human Services
 organizational structure




                                  ESF 6 Supervisor
                                      (DBPR)



                   Deputy for Recovery       Deputy for Response
                         (DCF)                     (DBPR)



  Information       Operations/Plans           Voluntary                  State Agencies
  Unit Leader         Unit Leader           Agency Liaisons



Information Unit    Operations/Plans                          Red Cross                     Agency for
    Manager            Manager                                                              Workforce
                                                                                            Innovation


                                                          Salvation Army                   Elder Affairs




                                                          Florida Baptists                  Education




                                                                                            Agency for
                                                                                           Persons with
                                                                                            Disabilities




 SERT ESF 6 Job Titles – v1                                                                    Page 47 of 64
 1/8/2010
                                                                                     State of Florida
                                                                    State Emergency Response Team




Competency 1: Assume position responsibilities
Description: Successfully assume role of ESF 6 Operations/Plans Unit Manager and initiate
position activities at the appropriate time according to the following behaviors.

Behavior 1: Ensure readiness for assignment.

                                          Tasks
   1. Arrive at the State Emergency Operations Center 30 minutes prior to the specified start
      of your designated shift.

Behavior 2: Ensure availability, qualifications and capabilities of resources to complete
assignment.

                                           Tasks
   2. Verify that the telephones and computer equipment at your assigned work station are
      operationally ready and report any deficiencies.

Behavior 3: Gather, update and apply situational information relevant to the assignment

                                           Tasks
   3. Review ESF 6 Incident Action Plan board.
          Personnel assignments.
          State Emergency Response Team mass care & emergency assistance
             objectives.
          ESF 6 objectives.
          Future staffing.
          Times for conference calls, meetings & briefings
   4. Obtain briefing from Operations/Plans Unit Leader.
          Summary of incident, current activity and anticipated unit activity.
          Receive ESF 6 Supervisor’s priorities, goals and objectives for ESF 6.
   5. Review current and previous state and county situation reports.

Behavior 4: Establish effective relationships with relevant personnel

                                            Tasks
   6. Establish and maintain positive interpersonal and interagency working relationships.
          Voluntary Agency liaisons
          State Agency liaisons
          ESF 6 staff
          State Emergency Operations Center staff




SERT ESF 6 Job Titles – v1                                                           Page 48 of 64
1/8/2010
                                                                                     State of Florida
                                                                    State Emergency Response Team




Behavior 5: Understand and comply with ICS concepts and principles

                                            Tasks
   7. Demonstrate knowledge of ICS structure, principles and positions.
   8. Understand scope, roles, responsibilities, jurisdiction, and authority of responder
      agencies.
   9. Assure execution of appropriate administrative requirements.

Competency 2: Communicate effectively
Description: Use suitable communications techniques to share relevant information with
appropriate personnel on a timely basis to accomplish objectives in a rapidly changing, high-risk
environment.

Behavior 1: Ensure relevant information is exchanged during briefings and debriefings

                                            Tasks
   10. Obtain briefing from Operations/Plans Unit Leader.
           Summary of incident, current activity and anticipated unit activity.
           Receive ESF 6 Supervisor’s priorities, goals and objectives for ESF 6.
           Receive special instructions.
   11. Monitor ESF 6 Incident Action Plan board:
           Personnel assignments.
           State Emergency Response Team mass care & emergency assistance
              objectives.
           ESF 6 objectives.
           Future staffing.
           Times for conference calls, meetings & briefings

Behavior 2: Ensure documentation is complete and disposition is appropriate

                                              Tasks
   12. Ensure that missions assigned to ESF 6 are responded to and updated according to
       established guidelines.
   13. Ensure that personnel time record documenting ESF 6 participation is completed and
       filed according to established guidelines.

Behavior 3: Gather, produce and distribute information as required by established guidelines
and ensure understanding by recipients

                                              Tasks
   14. Ensure that the state shelter information is current and available on the designated
       website.




SERT ESF 6 Job Titles – v1                                                          Page 49 of 64
1/8/2010
                                                                                          State of Florida
                                                                         State Emergency Response Team




Competency 3: Ensure completion of assigned actions to meet
identified objectives
Description: Identify, analyze and apply relevant situational information and evaluate actions to
complete assignments safely and meet identified objectives. Complete actions within
established timeframe.

Behavior 1: Utilize information to produce outputs

                                      Tasks
   15. Ensure state shelter data is current and reflected on the state web site.

Behavior 2: Take appropriate action based on assessed risks

                                            Tasks
   16. Use established state emergency operations center coordination protocols and
       procedures to respond to requests for mass care assistance from state agencies or
       counties/parishes
           Coordinate with voluntary agency liaisons at the state emergency operations to
               determine their availability to comply with the request.
              Follow up on the actions of the voluntary agency to ensure that the needs of the
               requestor have been met.
   17. When directed by Operations/Plans Unit Leader, use established state emergency
       operations center coordination protocols and procedures to request logistical support for
       mass care/emergency assistance activities.
              Verify type of equipment requested.
              Enter mission request into message system using established procedures.

Behavior 3: Modify approach based on evaluation of incident situation

                                        Tasks
   18. Maintain situational awareness.
           Seek out ESF 6 Operations/Plans Unit Leader for situational updates.
           Read county and voluntary agency situation reports
           Monitor requests for mass care support




SERT ESF 6 Job Titles – v1                                                                Page 50 of 64
1/8/2010
                                                       State of Florida
                                      State Emergency Response Team




Task Book: Employee
Job Aid
State Emergency Response Team
Human Services Branch
ESF 6, Mass Care, Emergency Assistance & Human Services


Position: ESF 6 Information Unit Manager

Date: Jan 2010


SERT ESF 6 Job Titles – v1                            Page 51 of 64
1/8/2010
                                                                                             State of Florida
                                                                            State Emergency Response Team




Position Task Book: Purpose

Position task books have been developed for positions within the State Emergency Response Team.
Each task book lists the essential tasks for the specific position.

Task books are designed to:
       Describe the tasks to be performed for a given position.
       Determine training needs of individual employees.
       Serve as a tool for promoting task-related performance feedback throughout an activation.
       Record performance assessment data.

At the completion of an activation, your supervisor will identify the tasks you were able to perform and the
tasks needing improvement.

Responsibilities

Listed below are the responsibilities associated with completion of this position task book.

The Individual Employee is responsible for:

        Reviewing and understanding instructions in this task book.
        Identifying desired objectives/goals related to the assigned tasks and subtasks.
        Providing background information to the supervisor.
        Demonstrating the ability to perform all tasks and subtasks for an assigned position.
        Working with the supervisor to improve performance as needed.

The Supervisor is responsible for:

        Being qualified and proficient in the position being evaluated or seeking technical assistance from
        someone who is qualified.
        Meeting with the individual employee and determining past experience, current qualifications, and
        desired objectives/goals.
        Reviewing task and subtask expectations with the individual employee.
        Explaining to the individual employee the evaluation procedures that will be used.
        Accurately evaluating and recording demonstrated performance of tasks and subtasks.
        Providing constructive feedback to the employee.
        Suggesting steps for improving performance as needed.




SERT ESF 6 Job Titles – v1                                                                      Page 52 of 64
1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




 ESF 6, Mass Care, Emergency Assistance & Human Services
 organizational structure




                                  ESF 6 Supervisor
                                      (DBPR)



                   Deputy for Recovery       Deputy for Response
                         (DCF)                     (DBPR)



  Information       Operations/Plans           Voluntary                  State Agencies
  Unit Leader         Unit Leader           Agency Liaisons



Information Unit    Operations/Plans                          Red Cross                     Agency for
    Manager            Manager                                                              Workforce
                                                                                            Innovation


                                                          Salvation Army                   Elder Affairs




                                                          Florida Baptists                  Education




                                                                                            Agency for
                                                                                           Persons with
                                                                                            Disabilities




 SERT ESF 6 Job Titles – v1                                                                    Page 53 of 64
 1/8/2010
                                                                                      State of Florida
                                                                     State Emergency Response Team




Competency 1: Assume position responsibilities
Description: Successfully assume role of ESF 6 Information Unit Manager and initiate position
activities at the appropriate time according to the following behaviors.

Behavior 1: Ensure readiness for assignment.

                                          Tasks
   1. Arrive at the State Emergency Operations Center 30 minutes prior to the specified start
      of your designated shift.

Behavior 2: Ensure availability, qualifications and capabilities of resources to complete
assignment.

                                           Tasks
   2. Verify that the telephones and computer equipment at your assigned work station are
      operationally ready and report any deficiencies.

Behavior 3: Gather, update and apply situational information relevant to the assignment

                                            Tasks
   3. Review ESF 6 Incident Action Plan board.
          Personnel assignments.
          State Emergency Response Team mass care & emergency assistance
             objectives.
          ESF 6 objectives.
          Future staffing.
          Times for conference calls, meetings & briefings
   4. Obtain briefing from Information Unit Leader.
          Summary of incident, current activity and anticipated unit activity.
          Receive ESF 6 Supervisor’s priorities, goals and objectives for ESF 6.
   5. Review current and previous state and county situation reports.

Behavior 4: Establish effective relationships with relevant personnel

                                            Tasks
   6. Establish and maintain positive interpersonal and interagency working relationships.
          Voluntary Agency liaisons
          State Agency liaisons
          ESF 6 staff
          State Emergency Operations Center staff




SERT ESF 6 Job Titles – v1                                                           Page 54 of 64
1/8/2010
                                                                                     State of Florida
                                                                    State Emergency Response Team




Behavior 5: Understand and comply with ICS concepts and principles

                                            Tasks
   7. Demonstrate knowledge of ICS structure, principles and positions.
   8. Understand scope, roles, responsibilities, jurisdiction, and authority of responder
      agencies.
   9. Assure execution of appropriate administrative requirements.

Competency 2: Communicate effectively
Description: Use suitable communications techniques to share relevant information with
appropriate personnel on a timely basis to accomplish objectives in a rapidly changing, high-risk
environment.

Behavior 1: Ensure relevant information is exchanged during briefings and debriefings

                                             Tasks
   10. Obtain briefing from Information Unit Leader.
           Summary of incident, current activity and anticipated unit activity.
           Receive ESF 6 Supervisor’s priorities, goals and objectives for ESF 6.
           Receive special instructions.
   11. Monitor ESF 6 Incident Action Plan board:
           Personnel assignments.
           State Emergency Response Team mass care & emergency assistance
              objectives.
           ESF 6 objectives.
           Future staffing.
           Times for conference calls, meetings & briefings

Behavior 2: Ensure documentation is complete and disposition is appropriate

                                              Tasks
   12. Assist Information Unit Leader in preparation of an ESF 6 Situation Report.
   13. Ensure that personnel time record documenting ESF 6 participation is completed and
       filed according to established guidelines.

Behavior 3: Gather, produce and distribute information as required by established guidelines
and ensure understanding by recipients

                                           Tasks
   14. Assist Information Unit Leader in preparation of an ESF 6 disaster feeding report.
   15. Assist Information Unit Leader in preparation of the state field kitchen report.
   16. Assist Information Unit Leader in preparation of the state comfort station report.




SERT ESF 6 Job Titles – v1                                                          Page 55 of 64
1/8/2010
                                                                                         State of Florida
                                                                        State Emergency Response Team




Competency 3: Ensure completion of assigned actions to meet
identified objectives
Description: Identify, analyze and apply relevant situational information and evaluate actions to
complete assignments safely and meet identified objectives. Complete actions within
established timeframe.

Behavior 1: Utilize information to produce outputs

                                            Tasks
   17. Use established state emergency operations center coordination protocols and
       procedures to produce and distribute ESF 6 reports.
              ESF 6 situation reports
              State meal count report
              State comfort station report
              State report on status of field kitchens
              State report on feeding site locations

Behavior 2: Take appropriate action based on assessed risks

                                             Tasks
   18. When directed by Information Unit Leader, use established state emergency operations
       center coordination protocols and procedures to request logistical support for mass
       care/emergency assistance activities.
              Verify type of equipment requested.
              Enter mission request into message system using established procedures.
   19. Use established state emergency operations center coordination protocols and
       procedures to respond to requests for information from state agencies or
       counties/parishes
              Coordinate with key agency stakeholders to obtain requested information.

Behavior 3: Modify approach based on evaluation of incident situation

                                   Tasks
   20. Maintain situational awareness.
           Seek out Information Unit Leader for situational updates.
           Read county and voluntary agency situation reports
           Monitor requests for mass care support




SERT ESF 6 Job Titles – v1                                                                Page 56 of 64
1/8/2010
                                                       State of Florida
                                      State Emergency Response Team




Task Book: Employee
Job Aid
State Emergency Response Team
Human Services Branch
ESF 6, Mass Care, Emergency Assistance & Human Services


Position: ESF 6 State Agency Representative


Date: Jan 2010


SERT ESF 6 Job Titles – v1                            Page 57 of 64
1/8/2010
                                                                                             State of Florida
                                                                            State Emergency Response Team




Position Task Book: Purpose

Position task books have been developed for positions within the State Emergency Response Team.
Each task book lists the essential tasks for the specific position.

Task books are designed to:
       Describe the tasks to be performed for a given position.
       Determine training needs of individual employees.
       Serve as a tool for promoting task-related performance feedback throughout an activation.
       Record performance assessment data.

At the completion of an activation, your supervisor will identify the tasks you were able to perform and the
tasks needing improvement.

Responsibilities

Listed below are the responsibilities associated with completion of this position task book.

The Individual Employee is responsible for:

        Reviewing and understanding instructions in this task book.
        Identifying desired objectives/goals related to the assigned tasks and subtasks.
        Providing background information to the supervisor.
        Demonstrating the ability to perform all tasks and subtasks for an assigned position.
        Working with the supervisor to improve performance as needed.

The Supervisor is responsible for:

        Being qualified and proficient in the position being evaluated or seeking technical assistance from
        someone who is qualified.
        Meeting with the individual employee and determining past experience, current qualifications, and
        desired objectives/goals.
        Reviewing task and subtask expectations with the individual employee.
        Explaining to the individual employee the evaluation procedures that will be used.
        Accurately evaluating and recording demonstrated performance of tasks and subtasks.
        Providing constructive feedback to the employee.
        Suggesting steps for improving performance as needed.




SERT ESF 6 Job Titles – v1                                                                      Page 58 of 64
1/8/2010
                                                                                              State of Florida
                                                                             State Emergency Response Team




 ESF 6, Mass Care, Emergency Assistance & Human Services
 organizational structure




                                  ESF 6 Supervisor
                                      (DBPR)



                   Deputy for Recovery       Deputy for Response
                         (DCF)                     (DBPR)



  Information       Operations/Plans           Voluntary                  State Agencies
  Unit Leader         Unit Leader           Agency Liaisons



Information Unit    Operations/Plans                          Red Cross                     Agency for
    Manager            Manager                                                              Workforce
                                                                                            Innovation


                                                          Salvation Army                   Elder Affairs




                                                          Florida Baptists                  Education




                                                                                            Agency for
                                                                                           Persons with
                                                                                            Disabilities




 SERT ESF 6 Job Titles – v1                                                                    Page 59 of 64
 1/8/2010
                                                                                      State of Florida
                                                                     State Emergency Response Team




Competency 1: Assume position responsibilities
Description: Successfully assume role of ESF 6 Operations/Plans Unit Leader and initiate
position activities at the appropriate time according to the following behaviors.

Behavior 1: Ensure readiness for assignment.

                                            Tasks
   1. Carry an electronic device that allows rapid response to alerts by the State Watch Office.
   2. Arrive at the State Emergency Operations Center within one hour of an alert call

Behavior 2: Ensure availability, qualifications and capabilities of resources to complete
assignment.

                                             Tasks
   3. Assist ESF 6 Supervisor in notifying additional agency staff if their presence is required
      and request that they report to the State Emergency Operations Center.
   4. Verify that work station telephone and computer equipment are operationally ready and
      take action to correct any deficiencies.

Behavior 3: Gather, update and apply situational information relevant to the assignment

                                          Tasks
   5. Gather information necessary to assess the incident and determine immediate needs
      and actions.
          Type of incident (natural disaster or terrorism)
          Weather
          County requests for mass care or emergency assistance
          Size and density of population affected
          Extent and expected duration of loss of electrical power
          Number of shelters open and their populations
          Existence or likelihood of evacuations
          Existence or likelihood of host community operations
          Size and characteristics of vulnerable populations in the affected area
   6. Obtain briefing from ESF 6 Supervisor
          Summary of incident, current activity and anticipated unit activity.
          Coordinate agency priorities, goals and objectives for ESF 6.
   7. Review current and previous state and county situation reports.

Behavior 4: Establish effective relationships with relevant personnel

                                            Tasks
   8. Establish and maintain positive interpersonal and interagency working relationships.
          Voluntary Agency liaisons
          Other State Agency liaisons
          ESF 6 staff

SERT ESF 6 Job Titles – v1                                                           Page 60 of 64
1/8/2010
                                                                                      State of Florida
                                                                     State Emergency Response Team




          State Emergency Operations Center staff
   9. Create a work environment that provides mutual respect and equal opportunity for all
      personnel assigned to the incident.

Behavior 5: Understand and comply with ICS concepts and principles

                                             Tasks
   10. Demonstrate knowledge of ICS structure, principles and positions.
   11. Understand scope, roles, responsibilities, jurisdiction, and authority of responder
       agencies.
   12. Assure execution of appropriate administrative requirements.

Competency 2: Communicate effectively
Description: Use suitable communications techniques to share relevant information with
appropriate personnel on a timely basis to accomplish objectives in a rapidly changing, high-risk
environment.

Behavior 1: Ensure relevant information is exchanged during briefings and debriefings

                                            Tasks
   13. Obtain briefing from ESF 6 Supervisor.
            Summary of incident, current activity and anticipated unit activity.
            Coordinate Agency priorities, goals and objectives for ESF 6.
            Receive special instructions.
            Use ESF 6 Incident Action Plan board to update agency information.
   14. Brief on agency activities as requested.
   15. Attend planning meetings.
            Provide agency input as necessary.

Behavior 2: Ensure documentation is complete and disposition is appropriate

                                             Tasks
   16. Ensure that missions assigned to Agency are responded to and updated according to
       established guidelines.
   17. Ensure that all personnel time records documenting Agency participation are completed
       and filed according to established guidelines.
   18. Ensure that all Agency related disaster purchases are documented according to
       established guidelines.

Behavior 3: Gather, produce and distribute information as required by established guidelines
and ensure understanding by recipients

                                            Tasks
   19. Ensure Agency information for the Situation Report is prepared and submitted according
       to established guidelines.

SERT ESF 6 Job Titles – v1                                                           Page 61 of 64
1/8/2010
                                                                                           State of Florida
                                                                          State Emergency Response Team




   20. Submit reports to parent agency according to established guidelines and policies.
   21. Respond to requests for information and resolve problems.
           Fulfill requests for information in a timely manner.
           Follow up on all requests and problems to ensure their completion within the
              work period following initiation.
           Advise the ESF 6 Supervisor of any political or stakeholder concerns related to
              multi-agency involvement.

Competency 3: Ensure completion of assigned actions to meet
identified objectives
Description: Identify, analyze and apply relevant situational information and evaluate actions to
complete assignments safely and meet identified objectives. Complete actions within
established timeframe.

Behavior 1: Administer and/or apply agency policy, contracts and agreements

                                              Tasks
   22. Ensure all applicable agencies’ policies, contracts, and agreements are followed.
           State Comprehensive Emergency Management Plan ESF 6 Mass Care, Emergency
               Assistance & Human Services Annex
              ESF 6 Standard Operating Guidelines
              State Emergency Operations Center policies and procedures
              Voluntary agencies policies and procedures
              ESF 6 Supporting agencies policies and procedures

Behavior 2: Gather, analyze and validate information pertinent to the incident or event and
make recommendations for setting priorities

                                            Tasks
   23. Assist ESF 6 Supervisor in estimating the scale of the disaster.
              Type of incident (natural disaster or terrorism)
              Size of geographical area affected.
              Size and density of population affected
              Extent and expected duration of loss of electrical power
              Weather
              Existence or likelihood of evacuations
              Existence or likelihood of host community operations
              Size and characteristics of vulnerable populations in the affected area
   24. Estimate resources required to conduct agency assigned tasks.
            Estimate total resources required.
            Determine agency resources available and identify shortfalls.
            Determine additional resources required from the State Emergency Response Team, by
             type and quantity.
   25. Assemble incident information for use in briefings, reports and filling requests.
           Update incident information at the beginning of each operational period.


SERT ESF 6 Job Titles – v1                                                                Page 62 of 64
1/8/2010
                                                                                           State of Florida
                                                                          State Emergency Response Team




Behavior 3: Make appropriate decisions based on analysis of gathered information

                                             Tasks
   26. Establish Agency operational objectives in coordination with resource providers and in
       conformance with the state’s overall incident objectives.
             ESF 6 objectives for current and following operational period are coordinated daily.
             ESF 6 operational objectives for the current period are stated in the daily situation report
              and for the following period in the afternoon ESF brief.

Behavior 4: Take appropriate action based on assessed risks

                                             Tasks
   27. Use established state emergency operations center coordination protocols and
       procedures to respond to requests for agency assistance from state agencies or
       counties
           Coordinate with ESF 6 staff at the state emergency operations center to assess the full
              scope of the request.
             Ensure that Agency missions assigned are responded to and updated according to
              established guidelines.
   28. When required, use established state emergency operations center coordination
       protocols and procedures to request logistical support for Agency activities.
            Coordinate the request with ESF 6 staff at the state emergency operations center.
             Plan for 48 hours from time of request to actual delivery of logistical resource to
              requested location.
   29. In coordination with the ESF 6 Supervisor, prepare and submit a federal Action Request
       Form for resources that cannot be met by the state.
            Quantify required resources by type and kind.
            Verify that requested resource is not available from state agencies.
            Coordinate request with the FEMA ESF 6 liaison at the state emergency operations
              center and/or the FEMA ESF 6 representative at the FEMA Regional office
             Coordinate reporting date, time and location of requested resources
             Use established state emergency operations center coordination protocols and
              procedures to produce and submit a FEMA Action Request Form to the State
              Coordinating Officer for approval
             Follow up on status of request
   30. In coordination with the ESF 6 Supervisor, prepare and submit an Emergency
       Management Assistance Compact request for resources that cannot be met by the state.
            Quantify required resources by type and kind
            Verify that requested resource is not available from state agencies.
            Coordinate reporting date, time and location of requested resources
            Use established state emergency operations center coordination protocols and
              procedures to request resources through the Emergency Management Assistance
              Compact
             Follow up on status of request




SERT ESF 6 Job Titles – v1                                                                   Page 63 of 64
1/8/2010
                                                                                         State of Florida
                                                                        State Emergency Response Team




Behavior 5: Modify approach based on evaluation of incident situation

                                              Tasks
   31. Coordinate, on an ongoing basis, with appropriate agencies to determine if additional
       agency resources are required to support the incident.
   32. Maintain situational awareness.
           Seek out ESF 6 staff for situational updates.
           Read county and voluntary agency situation reports
           Monitor requests for ESF 6 support

Behavior 6: Transfer position duties while ensuring continuity of authority and knowledge and
taking into account the increasing or decreasing incident complexity.

                                            Tasks
   33. Determine time of transfer, with ESF 6 Supervisor and your replacement.
   34. Ensure that replacement is properly briefed on incident status, priorities, and assigned
       agency missions.

Behavior 7: Plan for demobilization and ensure demobilization procedures are followed

                                           Tasks
   35. Demobilize incident resources by predetermined priorities or as work progress dictates.
              Priorities are coordinated, when appropriate, with ESF 6 staff.
              Ensure Agency priorities are incorporated into the ESF 6 demobilization plan.




SERT ESF 6 Job Titles – v1                                                                Page 64 of 64
1/8/2010

								
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