EQUELLA oﬀers a range of professional services
that deliver structured, methodical, and successful
deployments of EQUELLA.
Our proven methodology, adopted and reﬁned by
EQUELLA teams around the globe, maximises the
eﬀectiveness and beneﬁts from institutional use of
the EQUELLA digital repository.
The EQUELLA methodology incorporates best
practices from deployments to university, vocational,
school, government, and corporate clients.
The high quality services the EQUELLA consulting
team delivers include:
Strategic Planning Workshop
Experienced EQUELLA consultants will lead an onsite
Institutional repositories can be a challenge to implement Strategic Planning Workshop covering a variety of topics
as such solutions can require involvement, assets, and ranging from current content management practices,
institutional objectives, content auditing, content life-
cooperation from a variety of teams, including teaching and cycle, change management, to staﬃng requirements, and
learning, library, research, IT, content production, academic more. In addition to the best practices shared and
worksheets completed during the engagement, the
departments, marketing, and various others. It is critical to EQUELLA consulting team will create a formal
gain the support and cooperation from all institution wide recommendations document based on the workshop
discussion and outcomes.
teams – and a clear communication strategy can greatly
A Strategic Planning Workshop will enhance the
assist with this important process.
institution’s central management of digital resources, and
develop selective consolidation for all users. Strategic
A key to the successful deployment of EQUELLA is a planning and analysis of an institution’s individual and
strategic approach to its implementation. Whether an tailoured implementation of EQUELLA builds a solid
foundation for the institution to continue to build upon
institution is implementing EQUELLA for the ﬁrst time, or with the EQUELLA consulting team throughout their
is looking to re-evaluate and expand their existing implementation of EQUELLA. This process also enables
the institution to follow on from a successful pilot and
educational technology architecture, a Strategic Planning
strategically plan to minimise risk and incorporate
Workshop will provide a clear pathway to ensure a balance feedback, leading to various beneﬁts including reduced
in interests and objectives for the institution’s digital overall system maintenance costs, increased consistency
across the institutional systems, and greater value for
repository. student, academic and research communities.
EQUELLA Services Catalogue I 3
I Review of Current Content Management and Future Content Management Objectives
I EQUELLA Overview
I Content Management Lifecycle Review
I Exploration of Content Migration Alternatives
I LMS Integration
I User Interface Customisation
I Training Requirements
I Implementation Planning
TAFE/FE/Community College Sector
A leading TAFE Institute established a clear long-term vision for
transforming the delivery of teaching and learning across the
Institute, through replacing a legacy learning management system
with an integrated platform including EQUELLA, Moodle, and
Wimba. The Institute and the EQUELLA consulting team have HE/University Sector
developed a strong long-term relationship, recognising the
A well established university conducted a current content management
importance of an integrated team and approach incorporating
review, which involved an analysis of an existing repository, and their other
strategy, change management, technology, and other aspects.
institutional systems, coupled with a review of their EQUELLA pilot, with
The engagement was launched with an on-site strategic
the goal of intelligent consolidation of platforms. The EQUELLA
workshop, eliciting the institution’s online teaching and learning
deployment objectives focused on content authoring requirements,
objectives and business outcomes, whilst ultimately mapping
workﬂow processes, content sharing, federated searching, copyright
these back to EQUELLA functionality. The engagement
management, reporting, training and staﬃng requirements. The university’s
continued with a variety of remote and on-site activities,
Strategic Planning Workshop explored EQUELLA architecture design: load
including installation, conﬁguration, content migration, load
considerations, scalability, review of system architecture options, and
testing, disaster recovery planning, EQUELLA
disaster recovery. It also featured content migration, current content
training/certiﬁcation, and documentation. The EQUELLA
locations, migration mechanisms and lifecycle, workﬂow requirements, and
consulting team have also deployed remote application
contribution lifecycle and participants. The university also emphasised
monitoring, which includes 24/7 monitoring and response on
search capabilities, federated search, Blackboard integration, and
their EQUELLA servers. The relationship incorporates feedback
developing an implementation plan for consolidating a number of content
from the Institute into our EQUELLA solution as well as the
management needs into an integrated EQUELLA platform.
dynamic integration with Moodle.
An acclaimed technical university’s goal was to ensure their EQUELLA repository
would contain a wide variety and high quantity of materials, to meet a range of
requirements across the university. The content areas that were addressed were: the
Institute’s Images collection, iTunes U content, multimedia learning content created by
the university’s various media production groups, the library’s eReserve and CAL
content, and other institution wide content. Core to the Strategic Planning Workshop
was to identify key business requirements – such as enabling easy and rapid content
discovery – and then demonstrating to academics how EQUELLA could provide a
solution. The Strategic Planning Workshop focused on the way the institute would
support media-rich content, eReserve and copyright materials, academic-created
content online, as well as with the encouragement of academic contribution into
EQUELLA, incorporating change management and additional content types, course
outlines, and research materials.
4 I EQUELLA Services Catalogue
Change management can be a critical factor in
Change management is key to the successful deployment maximising the eﬀectiveness of the rollout of an
of a digital repository. The most successful EQUELLA institution’s EQUELLA repository. There are multiple
aspects of change management required for this
deployments balance individual and institutional needs to particular project: strategy, communications plan,
provide easy access to valuable resources, while enabling sponsorship/champions, training, support, as well as
reporting and feedback processing. While the scale of
broad overviews and more eﬀective management of the change management required for the pilot may diﬀer
content. The introduction of new processes, systems and across various institutions, it is still worth considering
change management formally, and envisioning how it will
approaches to content management can be met with
scale for future phases of the deployment. Given the in-
resistance – as is often encountered during a change depth nature of change management, EQUELLA typically
process. Clear communication, education, training and partners with institutions for joint planning and delivery
of change management.
other mechanisms are required to properly convey the
beneﬁts of the rollout and provide proper support to the
community to beneﬁt the institution, the educators, and Inclusions
ultimately the students. I Conducting a Change Readiness Audit
I Development of a Communications Plan
I Project Management
I EQUELLA Direct and Train-The-Trainer Certiﬁcation
I Creation of Administration Videos
I Establishment of On-Going Communication and
Change Management Regime
TAFE/FE/Community College Sector
There were a wide variety of change management processes implemented within
a state-wide TAFE institute prior to the oﬃcial deployment of the institution’s
EQUELLA repository, including a formal Change Readiness Audit, oﬃcial EQUELLA
certiﬁcation for the Institute, further EQUELLA conﬁguration and optimisation,
conﬁguration for EQUELLA installation, and project management. The value of
EQUELLA increased for the TAFE institute as additional sources of content and
delivery mechanisms were added to the repository and other institutional
systems. An integrated architecture delivered greater value from each
individual system as well as introducing an overall solution that will continue HE/University
to grow and evolve. The addition of various sources of content included
both internal resources, such as library and SharePoint content, as well as A client university achieved a successful deployment of EQUELLA by
external collections, repositories, and systems. This rollout provided a wealth building upon the strengths of the repository in accordance with the
of valuable resources but also signiﬁcant changes to processes. The initial strategic evaluation of the solution. Through the extensive integration
reception, adoption, and success of the platform were all improved as a of the institution’s LMS, and the development of research collections,
result of the formal change management program. users across the university will now beneﬁt from continuous research
collaboration and wider dissemination. The strategies utilised, including
eﬃcient training, a fully supported deployment, and detailed reporting,
alongside CLA enabled the university to extend their research
capabilities and achieve further search outcomes, including
external/national library systems.
EQUELLA Services Catalogue I 5
EQUELLA Agent Design
EQUELLA Agents, including Advanced Scripting
EQUELLA Agents enable institutions and partners to Controls, present the institution with the following
extend the EQUELLA platform to fulﬁl additional business beneﬁts:
requirements. The EQUELLA Agent Design engagement I Leverage powerful scripting libraries to solve a variety
was developed to enable organisations to best architect I Enables users to search and consume from external
their extension to the platform. Experienced EQUELLA sources
consultants will work with the institution’s team to clarify I Introduces custom functionality, either integrating
external systems or new capabilities inside EQUELLA
the requirements and design a solution using EQUELLA’s
I Supports users with strong support from
ﬂexible APIs. The EQUELLA Agents Framework is the documentation and other client usage examples
suite of services that make it possible for third parties to
integrate and build applications utilising EQUELLA
functionality. The types of EQUELLA Agents include the Inclusions
I EQUELLA Agent Design Session
EQUELLA integration interface, the SOAP interface, and
I Requirements and Approach Recommendations
the Advanced Script Control. EQUELLA Agents connect Document
EQUELLA to additional content and other services in an I As Required, Proof-Of-Concept Development
integrated, seamless manner.
TAFE/FE/Community College Sector
Seeking to provide greater access to teachers to online resources, a TAFE
Institute desired an integration between EQUELLA and Gale – a robust online
collection of reference content. The EQUELLA consulting team
identiﬁed and documented the integration requirements, and
developed a proof-of-concept integration with Gale via an Advanced University
Script Control (ASC). Following prototyping and initial deployment,
Similar to the TAFE example above, a university required tighter
the Gale ASC has been reﬁned and rolled out across the institution –
integration between EQUELLA and EBSCO, the research database
providing a seamless integration between the two systems that enables
service. The EQUELLA consulting team prototyped the integration and
the linking of Gale resources inside of EQUELLA, and ultimate delivery
developed an Advanced Script Control providing the required
through a LMS.
functionality. The seamless integration eliminates the requirement to log in
to EBSCO before searching and contributing the linked content into
6 I EQUELLA Services Catalogue
I Allowing the institution to share best practice,
As an enterprise-wide solution, EQUELLA provides a EQUELLA deployment is based upon numerous
diverse range of deployment capabilities to address the clients who have successfully implemented the
solution, and fully supports the installation of any
varying requirements of diﬀerent client institutions. new system, which can be complex
These may include the following: I Institutions can utilise the experienced EQUELLA
consulting team who can quickly train the institution’s
staﬀ in how the solution works on the server,
I Pilot: The EQUELLA consulting team combines high level experience in the education
providing the team with the skills to avoid the need to
sector with product expertise. This service guides our clients through the entire life-
invest largely in future support
cycle of deployment, from an initial kick-oﬀ workshop, requirements gathering, system
I While on site the EQUELLA consulting team provide
conﬁguration, training, staﬃng requirements, content conversion planning, deployment,
log ﬁle locations and troubleshooting techniques,
ensuring the institution is only required to dedicate a
I Full Deployment: The EQUELLA implementation is inclusive of the various installation small amount of time early on to save large amounts
and conﬁguration requirements the individual institution has chosen to deliver their of time on future support
content, and may include a range of consulting processes that relate directly to each
I EQUELLA deployment enables integration with other
institution’s deployment objectives.
enterprise-wide systems, the EQUELLA consulting
I Copyright Compliancy: EQUELLA provides a convenient method for institutions to team are highly experienced in installation, and have
manage content they access and reuse, and fully supports copyright licensing the knowledge base to determine the best process of
agreements, including CLA (UK) and CAL (Australia). EQUELLA automatically tracks connecting disparate systems
content usage of the activated items and produces the appropriate reports, reducing
the reporting work load for institutions.
I Research Repository: EQUELLA can be utilised as an open access repository
for research collections, allowing for new research information systems, providing
institutions with open access publications, research administration and management
EQUELLA Services Catalogue I 7
EQUELLA Deployments typically include the following key elements:
Project Management and Planning On-going project management, coordination, status reporting
On-site Kick-oﬀ Workshop On-site workshop to initiate the engagement, incorporating strategic planning, requirements gathering,
knowledge transfer, and planning
System Installation Installation of EQUELLA for locally-hosted clients
EQUELLA System Conﬁguration Conﬁguration of EQUELLA to meet the business requirements, including aspects such as the metadata
schema, collection deﬁnitions, workﬂow, taxonomies, power search and hierarchy model
EQUELLA Identity Management Establishment of a scalable security model including users, groups and roles, and integration with an external
Design Look and Feel Customising various aspects of EQUELLA, including Dashboard portlets, navigation links, menu headings,
graphics, CSS changes and language packs
Data Migration Conducting a content audit, analysis, and migration of data from a variety of sources. Refer to the Data
Migration section below for additional details
Custom Reports Creating custom reports to deliver customised business reporting
Certiﬁcation Formal EQUELLA training and certiﬁcation courses. Refer to the Certiﬁcation section below for additional
Documentation Formal documentation on the platform and the engagement for handover to the client
Testing Coordination and support during testing, which is often directly performed by the client team to ensure
fulﬁlment of business requirements as well as knowledge transfer to the client.
Deployment Production launch of EQUELLA
Post-Deployment Consulting (ACAP) Ad hoc support and tuning following the launch. Refer to the ACAP section below for additional details
8 I EQUELLA Services Catalogue
System Architecture Design and
I High level of availability and performance with service
Organisations typically deploy EQUELLA as an enterprise- management
wide digital repository and plan to source hardware to I Maximum ﬂexibility through clustered architecture
deliver a robust, scalable experience for their user base. I Knowledge transfer to the client team for optimal
performance and stability
The goal is to design and deliver an extensible platform I Improved management and business continuity
that will scale appropriately and can be augmented as the
client chooses to deploy additional content collections and
release the system to a broader user base.
EQUELLA supports a number of diﬀerent operating
environments, with clients successfully deployed using each
of our core supported platforms. While there are many
variables to consider in system architecture, ultimately the
EQUELLA consulting team recommends that any Case Study
EQUELLA architecture leverage client expertise, parallels
existing architectures for other systems, and also Many of the successful EQUELLA clients across all
market sectors engage the EQUELLA consulting
integrates with existing disaster recovery plans.
team for installation mentoring endeavours,
including architecture design, hardware sizing,
System architecture components may include: disaster recovery planning and performance
testing. Installation mentoring is a service that
I Load-balancing switches eﬃciently and cost-eﬀectively facilitates additional
or consequent planning that may arise as the
I Various operating systems implementation of EQUELLA further progresses.
This will often include complex upgrades of
I Database server(s) EQUELLA, and ensuring there is no functionality
or data loss during or after this process. This
service can also aid the process of integration with
I EQUELLA application server(s) a wide, diverse range of CMS/LMS/VLE solutions,
which many EQUELLA clients have discovered to
I Utility server(s) be highly valuable addition to this service.
I SAN or other storage devices
EQUELLA Services Catalogue I 9
Advanced Conﬁguration Assistance
I ACAP provides ﬂexible support to an institution
The advanced conﬁguration options presented within during their implementation of EQUELLA.
EQUELLA enable our clients to achieve the maximum I ACAP allows an institution to allocate a particular set
beneﬁts when implementing a digital repository in a of hours for either general tasks or speciﬁc
requirements, by ensuring these needs are met
complex environment, whilst acquiring the level of without being time or project schedule bound, but
customisation required. EQUELLA is a highly ﬂexible rather being adaptive towards the actual deployment’s
outcomes and progression.
solution, and the EQUELLA consulting team provides
highly skilled training for the institution’s technicians,
to overcome challenges in order to reach the optimal Inclusions
results and leverage expert solution knowledge that will Members of ACAP can access advanced conﬁguration
support the institution’s implementation. specialists that can assist you in the following areas:
I LDAP and Active Directory Conﬁguration and Tuning
When trying to achieve the maximum beneﬁt of I Development of XSLT Templates for Display
implementing a digital repository in a complex Purposes
I Re-Branding of the User Interface
environment, sometimes to get to the level of
I Advanced Scripting Within the Administration
customisation desired requires further investigation, Console
and using the advanced conﬁguration options present I Development of Bulk Upload Scripts
within EQUELLA. Strong ﬂexibility can present challenges I Integration Assistance with Learning Management
Systems such as Blackboard, Moodle
in gaining access to the right highly skilled technicians
I Development of Federated Search Plug-Ins,
with expert solution knowledge that can support you Customisation of User Management Schema
in your implementation. Such skills are often needed on I Assistance in Creation of Complex Hierarchies,
an on-demand basis as implementation progresses by Power Searches or Collections
I Assistance in Implementing Access Control Policies
members of an institution’s implementation team.
I Server to Server Data Migration
I Report Design and Creation
The ACAP service has enabled many client institutions to advocate speciﬁed and targeted
professional service hours, that speciﬁcally and actively target project objectives and required
outcomes including scripting, load testing, and LMS integration. EQUELLA’s ﬂexibility and
customisation goes beyond the software solution and can be seamlessly included within any
institution project. ACAP is a highly versatile oﬀering of the EQUELLA consulting team, which
can be easily and readily applied to any conﬁguration of the solution, and any associated
infrastructure within the timeframe an institution has set, or in direct response to an
occurrence during the deployment.
10 I EQUELLA Services Catalogue
I Flexibility: The EQUELLA tools provide ﬂexibility by working directly from the LMS or
As organisations seek to enhance course export packages, allowing for the process to be run at any point for any number
their content management, content of courses. This enables an institution to deploy the integrated solution in phases across
the institution, as well as performing periodic “clean-up”, should some courses with
stored within learning management local content require the migration at a future point in time.
systems is often a major focus: I A robust solution: Current EQUELLA client feedback has been very positive, with the
by extracting the content into solution’s application across multiple clients resulting in the tools becoming increasingly
robust. While the tools actively facilitate the migration between LMS platforms, and
EQUELLA, the content can be extraction of content into EQUELLA, the EQUELLA consulting team recommends a
easily and eﬃciently discovered, review of the updated courses, to ensure increased leveraging of the target LMS tools,
as well as for quality assurance.
contributed, shared, managed and
I Client driven process: The content migration process enables clients to drive the
reused. The EQUELLA consulting structure and strategy behind the procedure, as while the existing tools provide the
team has experience extracting data underlying functionality, there are always local decisions to be made about speciﬁc
business rules. There are various issues that the EQUELLA consulting team would
from, and delivering linked content work through with an institution during the consulting engagement involving the
to, a number of LMS platforms. migration process as part of the EQUELLA implementation.
I Ongoing, customised success: Automated content migration from LMSs to other
LMSs, or even to integrated EQUELLA-LMS environments has been highly successful.
The EQUELLA team can extend our technology to meet speciﬁc content migration
EQUELLA Services Catalogue I 11
The EQUELLA team utilises the following iterative A typical content migration process ﬂow, working from
methodology during a content migration engagement: course backups, is as follows:
I Requirements Gathering Session I Interrogate the LMS course backup ﬁle
I LMS Content Mapping Exercise (when migrating I Extract all content ﬁles that are linked within the course
between LMSs) I Upload those content ﬁles to EQUELLA
I EQUELLA Conﬁguration Planning (when migrating I Replace the reference to the ﬁles with links to EQUELLA
content into EQUELLA, and linking to the LMS)
I Remove the ﬁles from the LMS course backup ﬁle
I Proof-Of-Concept Migration of Selected Courses
I Upload the revised LMS course backup ﬁle
I Customisation of the EQUELLA Content Migration
Tools to Meet Client Requirements
I Test Content Migration
I Client Review of Migrated Contact
I As Required, Revision to Content Migration Tools
I Production Migration
I Documentation of Solution
For selected LMSs, live extraction and conversion is available, which
can streamline the content migration process.
TAFE/FE/Community College Sector
A client TAFE institute recognised from the beginning of their
implementation the importance of content migration to the success
of their deployment. The initial migration of 2,000 courses from HE/University
their previous LMS to Moodle, with the EQUELLA Moodle
harvester successfully processing 25,000 content items, following an A client university received additional value with content migration during
iterative development process to ensure appropriate content their implementation of EQUELLA. The EQUELLA consulting team’s aim
conversion in accordance with the institute’s business rules. was to facilitate the process of formulating the design of common high
Following the initial strategic workshop with the institute’s key level standards for courses across the university colleges, by completing
stakeholders, the EQUELLA consulting team developed tools that the proof-of-concept in order to publish all content in the test course from
harvest content from Moodle courses, upload the content into the EQUELLA repository environment into the LMS environment. The
EQUELLA, and update the Moodle course with links to EQUELLA. EQUELLA consulting team conﬁgured the solution to accommodate
The team harvested two semesters of courses in mid 2010, migration of courses from the institution’s previous LMS into EQUELLA
providing a new platform for educators and staﬀ at the institute to for publishing into the new LMS. This procedure also enhanced the
build upon. packaging of media elements and centralised content, with the additional
production of blended and online courses, while the deployment of the
solution continually supported the university’s core business units.
12 I EQUELLA Services Catalogue
EQUELLA Certiﬁcation Program
I The EQUELLA training team delivers a consistent, validated and structured set of
The EQUELLA Certiﬁcation content through a series of interactive, hands-on workshops.
Program is designed to equip users I Certiﬁcation courses beneﬁt individuals in client organisations by recognising their skills
with the skill set to interact with and extending those with EQUELLA, enabling those staﬀ to develop expertise and
serve as a resource to other staﬀ members.
EQUELLA eﬀectively. The EQUELLA I A certiﬁcate that incorporates an examination provides a level of validation to
Certiﬁcation Program focuses on organisational management, conﬁrming that the institution’s staﬀ have successfully
achieved the required competencies and knowledge from their EQUELLA training.
eﬀective functional use and
I Certiﬁcation courses can be used within the institution as training tools for both new
management of EQUELLA, in the and existing staﬀ.
context of educational technology I Marked certiﬁcation courses can identify high quality individuals with the potential to
theory on learning management and become involved in further EQUELLA developments and projects at the institution.
learning content management.
EQUELLA Services Catalogue I 13
EQUELLA Certiﬁcation Courses
I EQ101 – EQUELLA Digital Repository Certiﬁcation (Core Principles)
This base level certiﬁcation provides a standard EQUELLA user (i.e. contributing educator or student) with a detailed look at the core
functionality of the product through the web interface and through a LMS
I EQ201 – EQUELLA Content Administrator Certiﬁcation
Builds on the base digital repository certiﬁcation to ensure full understanding of:
I How to manage copyright collections in EQUELLA
I Bulk modiﬁcation and management of EQUELLA items (Item management, Advanced item management, Activation management)
I Reporting (running reports with parameters, exporting to Excel, PDF)
I Advanced workﬂow (i.e. rejecting, commenting, editing within workﬂow)
Please Note: Successful completion of the EQ101 examination is a pre-requisite for this course.
I EQ301 – EQUELLA Application Administrator Certiﬁcation
This level of EQUELLA training is recommended for participants who have a high level of competency as a user and administrator of all
basic EQUELLA functionality, including Collections, Schemas, Workﬂows, Hierarchies and other fundamental elements of the solution.
During the course the participant with be required to set up a basic conﬁguration demonstrating their understanding of the basic
principles of educational content management using EQUELLA. On completion the participant will be fully aware of the wide range of
solution features and conﬁguration possibilities, extending their EQUELLA expertise within their institution.
Please Note: Successful completion of the EQ101 examination is a pre-requisite for this course.
I EQ302 – EQUELLA Advanced Application Administrator Certiﬁcation
The 3-day certiﬁcate course is designed for staﬀ responsible for the day to day administration and application support of EQUELLA.
This course provides the participant with the ability to understand and manage the more technical elements of EQUELLA. This includes
an understanding of the EQUELLA security model, advanced scripting, SOAP APIs, BIRT reporting and EQUELLA Data management.
EQ302 presents participants with the practical knowledge to troubleshoot issues that the user base may encounter, providing a basis for
a support model to be rolled out in the target institution.
Please Note: Successful completion of the EQ101 and EQ301 examinations is a pre-requisite for this course.
I EQ401 – EQUELLA System Administrator Certiﬁcation
A 2-day certiﬁcate course designed for an EQUELLA System Administrators and or Second/Third level support staﬀ.
This course provides participants with the knowledge to manage EQUELLA as part of their own institutions IT strategy and frameworks,
enabling an understanding of how to install, conﬁgure and backup EQUELLA within standalone and clustered environments. Participants
in EQ401 training will also complete training on how to eﬀectively troubleshoot issues in EQUELLA and be able to restore EQUELLA as
part of a Disaster Recovery Programme.
Please Note: Successful completion of the EQ101 examination is a pre-requisite for this course.
TAFE/FE/Community College Sector
A prominent TAFE institute that has extended their implementation of EQUELLA recently completed a high
level of EQUELLA Certiﬁcation courses in 2011 to further expand the capabilities and technical EQUELLA
knowledge of their project team members. Those who recently completed EQUELLA Certiﬁcation courses in
2011 stated the training was beneﬁcial to the performance of their work, and that an added beneﬁt was the
discovery of unexpected techniques and abilities the user may not have encountered individually. Various
participants believed the training involved a high level of EQUELLA Administration knowledge and expertise, and
that the included exercises were not only useful for their experience with EQUELLA, but the process of being
tested was very worthwhile for extending their knowledge base. The training institutions created by EQUELLA
have also been well received and utilised during training.
14 I EQUELLA Services Catalogue
Remote Application Monitoring
I Expert Administration: The EQUELLA Remote
The EQUELLA repository has been deployed within Application Monitoring team is specially trained and
institutions around the world and increasingly serves staﬀed to provide advanced administration and
monitoring of EQUELLA.
as a mission-critical repository for learning content and
I Reduced Risk: Through engaging an expert team that
other materials. Given the integrated nature of EQUELLA take a proactive approach to monitoring your
with LMSs and various institutional systems, it is EQUELLA application, while on-going risks to your
platform are mitigated.
important to eﬀectively manage the entire infrastructure. I Controlled Expenses: The EQUELLA Remote
The EQUELLA consulting team has signiﬁcant experience Application Monitoring service reduces variable costs
from system monitoring, upgrades, restoration of
with the optimal conﬁguration and management of the
data, and other activities to enable organisations to
EQUELLA digital repository. This service is uniquely properly budget and plan for EQUELLA management.
positioned to oﬀer a cost-eﬀective service for remotely I Oﬀ-Hours Management: EQUELLA’s global team
streamlines the application management – facilitating
monitoring and managing upgrades for our solution, upgrades and other activities during oﬀ-peak hours.
where clients have opted to host the platform within I Supported local hosting: The team that delivers
their network. EQUELLA provides a highly supported and responsive
environment during the deployment of EQUELLA ,
which enables those staﬀ working directly with the
repository to have a stronger involvement in, and
understanding of the infrastructure in place.
EQUELLA Services Catalogue I 15
I Upgrades and Patching: this service includes the application of any applicable Quality Assured releases, hot ﬁxes, or major
releases of EQUELLA. This service will be applied on the development, staging, and production environments, as
I Monitoring and Reporting: the EQUELLA consulting team will perform weekly monitoring of the application log ﬁles and
system usage, identifying minor issues before they can develop into more signiﬁcant issues. We will deliver a regular
report to the client with our ﬁndings.
I Performance Tuning: based on the above monitoring and client usage proﬁle targets, the EQUELLA Remote Application
Monitoring team may periodically recommend and adjust, in conjunction with the client team, server-side parameters in
EQUELLA conﬁguration ﬁles to enhance performance to better fulﬁl client business usage requirements.
I Restoration of Data: The EQUELLA consulting team will provide advice on the setup and scheduling of regular backups
of EQUELLA, including the database and ﬁle store, and will assist in the restoration of content from client-maintained
backups to restore lost data up to four times a year.
I Communication: The EQUELLA consulting team will conduct regular communication with the client covering the above
activities. Protocols will be established on the client approval process prior to the EQUELLA Remote Application
Monitoring team applying any changes to the client environment.
I Proactive Monitoring and Response: 24 x 7 proactive monitoring and response
TAFE/FE/Community College Sector
A TAFE institute is utilising the EQUELLA Managed Application Service,
and receive 24 x 7 monitoring and response, extensive log analysis,
server upgrades, and server fault response. The EQUELLA support
team receives SMS and call notiﬁcations, as well as an email for alert
monitoring services, and also applies the EQUELLA
Service Monitoring of application log ﬁles and
system usage to identify minor issues and deliver
regular reports to the institute on the outcomes.
Any conﬁguration change is passed through a Complementing the work the EQUELLA consulting team has completed for a
detailed change request process, and are approved client university leading up to their deployment, the institution is now
by the client before the EQUELLA team proceeds. beneﬁting from the supported management of their EQUELLA installation.
The remote application monitoring services are proving valuable for the
university that still needs to host locally, but does not currently have all the
staﬀ or the expertise required to manage EQUELLA directly. The university
receives a weekly log report and associated remediating actions, upgrades to
EQUELLA, and other assistance.
16 I EQUELLA Services Catalogue
I Maximise the availability of the EQUELLA repository while mitigating the risk associated
To support the implementation of with implementing complex systems.
EQUELLA within an institution, the I EQUELLA hosting solutions can be deployed with limited lead time and allow for
EQUELLA hosting partners provide custom branding of EQUELLA – to comply with the client requirements.
a range of managed hosting I EQUELLA hosting partners have specialised knowledge in EQUELLA managed hosting,
based upon well established relationships with the EQUELLA team, ensuring a highly
solutions. resilient service.
As an institution-wide repository, it I EQUELLA hosting partners oﬀer a stable technical team providing institutions with a
constant point of contact, which eliminates the recruiting burden caused by internal
is important that EQUELLA is staﬀ turnover.
hosted in a secure and supported I EQUELLA is hosted at secure facilities around the globe, guaranteeing high application
environment. The EQUELLA team availability, fewer outages and more consistent uptime.
recognises that institutions require I By engaging with EQUELLA managed hosting, the client organisation will have a lower
and stable total cost of ownership.
certain infrastructure support to
I The ability to utilise and work closely with a team that has extensive EQUELLA
successfully implement EQUELLA,
knowledge and experience who present high quality technical services reduces the risk
and via our hosting partners the of adopting a new system, and disrupting other institutional projects.
company can provide an institution I Extend the quality of service to the institution’s end users with a team that has
with various options to host established best practice for a scalable solution.
EQUELLA. The ﬂexible options
provided will remove the need for
the institution to invest heavily in
dedicated staﬀ and infrastructure.
EQUELLA Services Catalogue I 17
The hosting solutions available have been developed to suit a range of institutional requirements including:
I EQUELLA Pilots
I Production Level EQUELLA Hosting
I Development / Test Server Hosting
A university decided to further enhance the quality of its online assessment and learning by developing collaborative
systems in which a core learning environment could be extended through an advanced set of eLearning tools. Everyone at
the University with access to this hosted solution is set to beneﬁt from its highly resilient service, its scalable solution,
pricing predictability, and access to EQUELLA and LMS expertise for higher education.
The hosted environment will eliminate the need for large investments in staﬀ and infrastructure and in licensing and
hardware fees associated with the maintenance of the previous LMS, allowing the University to achieve signiﬁcant cost
savings. This provides the University with the additional advantage of discovering new eLearning outcomes. These include
an upgraded Library Reading List system and pilot Apple Podcasting system, increased technology speciﬁcations for all
teaching rooms and ePortfolio systems, advancements in digital literacy initiatives, as well as media streaming, and
corporate document storage. The partnership with EQUELLA will expand the possibilities of the learning environment for
both educators and students, creating stronger opportunities for their future digital education and improve control and
ownership of institutional content.
18 I EQUELLA Services Catalogue
For more information please contact
firstname.lastname@example.org and visit www.equella.com