Software Assurance, and it Benefits
Microsoft Software Assurance (SA) helps Microsoft Volume Licensing users manage their
business at each stage of the software management lifecycle. SA is a comprehensive
maintenance program which aims to maximize end user’s investment by helping them.
Gain control of their technology strategy
Improve the skills of their IT staff
Decrease their support spending
Effectively plan for new software deployments
24x 7 business-critical supports
Improved deployment and manageability
Greater cost savings
More technology protection
Software Assurance benefits are designed to help users realize the full value of their software
investment throughout each stage of the software lifecycle, whenever they need it.
Benefits of Software Assurance and Services Offered
Cold Back-Up Disaster Recovery
Enables users with SA as well as related Client Access Licenses (CALs), to leverage
complimentary ”cold” back-up server licenses for disaster recovery.
Corporate Error Reporting (CER)
Enables applications and operating systems to collect and report on crashes in the system. Gives
the IT staff the ability to monitor and review error information and control the types of reports
sent to Microsoft.
Uses simulations, demonstrations, animations, hands-on exercises, and assessments to provide an
engaging, effective learning experience for employees who need to upgrade their skills
Enterprise Source Licensing Program
Enables eligible users with 1,500 or more licensed desktops to access windows source code for
internal development and support
Home Use Program
Enables employees to get a licensed copy of select Microsoft Office desktop programs for their
Microsoft Employee Purchase Program
Gives users’ employees significant discounts off retail pricing on the popular Microsoft
productivity and consumer products, Employees can order directly through a secure, Microsoft
hosted e-commerce site
New Version Rights
Provide new software version releases to deploy at your users’ own pace.
Enables users the flexibility to spread payments annually (available across all programs except
Open License Business and Volume) instead of making one up-front payment, reducing their
initial costs and improving their ability to forecast annual software budgeting.
Information Work Solution Services
Provides workshops for Open Value users with Software Assurance, These workshops enable
users to fully take advantage of their IT infrastructure capabilities and productivity applications.
Workshop options consist of the following:
One-Day Work Value Discovery: Helps business decision-makers prioritize projects that will
have the greatest impact and lowest risk on their business.
Two-Day Information Work Architecture Design: Gives IT staff and technical decision
makers a clear understanding of the required architecture for deploying the highest-value
information work projects into their IT environment.
Desktop Deployment Planning
Help users the latest tools, technologies, and best practices for deployment (such as zero-touch
deployment). Users eligible to receive on-site services have access to consultants who provide
hands-on training and experience within the user’s environment.
Windows 7 Enterprise
The client operating system for enterprises, available exclusively as a Software Assurance
benefit, Windows Vista Enterprise offers security and management features that help large
organizations significantly lower costs and improve the efficiency of their IT resources.
Virtual PC Express
Offers advanced application compatibility, allowing users to run legacy applications on a virtual
machine. Unlike Virtual PC 2004 which enables the user to run multiple virtual machines side by
side, Virtual PC Express is limited to a single virtual machine.
24 x 7 Problem Resolution Support
Provides 24 hours a day, 7 days a week online and business-hour telephone support resources for
business-critical outages on all Microsoft-supported products. Partners can call on behalf of
users. Software Assurance users receive unlimited Web support (available during business hours)
for Microsoft servers covered under their agreement.
Extended Lifecycle Hot-Fix Support user
Enables users to request hot-fixes in the Extended Lifecycle Support without signing up or
paying an initial fee. User can only pay for extended support when a hot fix is required.
Previously available, this support benefit has been enhanced to make it easier for users with a
Premier or Essential Support contract to get the support they need as software transitions from
Mainstream to Extended Support.
TechNet Plus and TechNet Managed Newsgroup
Provide low cost resources for IT staffs to quickly address their technical issues. These support
options are only available to users with Software Assurance for server licenses and associated
CALs. Benefits include:
Unlimited technical support from over 100 TechNet Managed Newsgroups
TechNet Plus subscription media, featuring resources like the Microsoft Knowledge Base,
software updates, utilities, technical training, and how-to articles
Pre-release versions of Microsoft products, two complimentary technical support incidents,
full-version evaluation software without time limits, and access to TechNet Plus Subscriber
Quick answers (without marketing content) directly from the people who made the product
Training vouchers are vouchers for training on any Microsoft official instructor-led and online
courses, self-paced courses, and consultative learning services, which are available to IT
professionals and developers from more than 1,600 Microsoft Certified Partners for Learning
Solutions worldwide. Training vouchers may be exchanged for Information Work Solution
Services days at a rate of 2 vouchers for each day of services.
Windows Fundamentals for Legacy PCs
Windows Fundamentals for Legacy PCs for software Assurance is a Windows-based operating
system designed for users with legacy PCs who are running legacy operating systems and are not
in a position to purchase new hardware. Windows Fundamentals provides the same security and
manageability as Microsoft Windows XP SP2 while providing a smooth migration path to the
latest hardware and operating system.