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ANNUITY Oregon Insurance Complaints All

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ANNUITY Oregon Insurance Complaints All Powered By Docstoc
					                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

ANNUITY
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AAA LIFE INSURANCE COMPANY                                                      10,000           0          0            NA
ACACIA LIFE INSURANCE COMPANY                                                    1,441           0          0            NA
AETNA LIFE INSURANCE COMPANY                                                    -2,944           0          0            NA
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA                             23,328,787           1          1           2.63
ALLSTATE LIFE INSURANCE COMPANY                                                513,451           2          0           0.00
AMERICAN BANKERS LIFE ASSURANCE CO OF FLORIDA                                    1,745           0          0            NA
AMERICAN EQUITY INVESTMENT LIFE INSURANCE COMPANY                           45,110,190           2          2           2.72
AMERICAN FAMILY LIFE INSURANCE COMPANY                                         315,054           0          0           0.00
AMERICAN FIDELITY ASSURANCE COMPANY                                          3,649,191           0          0           0.00
AMERICAN FIDELITY LIFE INSURANCE COMPANY                                         3,375           0          0            NA
AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE COMPANY                               857           0          0            NA
AMERICAN GENERAL LIFE INSURANCE COMPANY                                      6,716,751           0          0           0.00
AMERICAN GENERAL LIFE INSURANCE COMPANY OF DELAWARE                          1,046,559           0          0           0.00
AMERICAN HERITAGE LIFE INSURANCE COMPANY                                           600           0          0            NA
AMERICAN MEMORIAL LIFE INSURANCE COMPANY                                       538,318           0          0           0.00
AMERICAN NATIONAL INSURANCE COMPANY                                         17,368,879           1          0           0.00
AMERICAN PIONEER LIFE INSURANCE COMPANY                                            382           0          0            NA
AMERICAN UNITED LIFE INSURANCE COMPANY                                       3,458,839           0          0           0.00
AMERICAN-AMICABLE LIFE INSURANCE COMPANY OF TEXAS                                2,057           0          0            NA
AMERICO FINANCIAL LIFE AND ANNUITY INSURANCE COMPANY                           412,127           0          0           0.00
AMERITAS LIFE INSURANCE CORPORATION                                          7,012,804           0          0           0.00
AMICA LIFE INSURANCE COMPANY                                                    15,978           0          0            NA
ANNUITY INVESTORS LIFE INSURANCE COMPANY                                       510,362           0          0           0.00
ASSURITY LIFE INSURANCE COMPANY                                                110,720           0          0           0.00
AVIVA LIFE AND ANNUITY COMPANY                                              26,541,188           0          0           0.00



REPORT - UA8085                                                                                                 Page 1 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

ANNUITY      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AXA EQUITABLE LIFE INSURANCE COMPANY                                        28,958,631           1          1          2.12
BANKERS LIFE AND CASUALTY COMPANY                                           14,987,150           8          7         28.61
BAPTIST LIFE ASSOCIATION                                                         6,304           0          0           NA
BENEFICIAL LIFE INSURANCE COMPANY                                              689,041           0          0          0.00
C. M. LIFE INSURANCE COMPANY                                                 6,520,813           0          0          0.00
CANADA LIFE ASSURANCE COMPANY (THE)                                                362           0          0           NA
CATHOLIC ORDER OF FORESTERS                                                    230,076           0          0          0.00
CENTURION LIFE INSURANCE COMPANY                                               687,236           0          0          0.00
CHESAPEAKE LIFE INSURANCE COMPANY (THE)                                          2,506           0          0           NA
CINCINNATI LIFE INSURANCE COMPANY (THE)                                         20,000           0          0           NA
COLORADO BANKERS LIFE INSURANCE COMPANY                                         97,347           0          0           NA
COMMONWEALTH ANNUITY AND LIFE INSURANCE COMPANY                                585,290           1          1        104.67
CONNECTICUT GENERAL LIFE INSURANCE COMPANY                                       2,000           0          0           NA
CONSECO LIFE INSURANCE COMPANY                                                   5,800           0          0           NA
CONTINENTAL GENERAL INSURANCE COMPANY                                           23,600           0          0           NA
COUNTRY INVESTORS LIFE ASSURANCE COMPANY                                     2,939,067           0          0          0.00
COUNTRY LIFE INSURANCE COMPANY                                                   1,150           1          1           NA
CUNA MUTUAL INSURANCE SOCIETY                                               14,803,974           0          0          0.00
DEGREE OF HONOR PROTECTIVE ASSOCIATION                                              26           0          0           NA
EMC NATIONAL LIFE COMPANY                                                          600           0          0           NA
EQUITRUST LIFE INSURANCE COMPANY                                             1,672,508           1          0          0.00
EVERENCE ASSOCIATION, INC.                                                     180,276           0          0          0.00
FARM BUREAU LIFE INSURANCE COMPANY                                              24,791           0          0           NA
FARMERS NEW WORLD LIFE INSURANCE COMPANY                                     3,248,818           0          0          0.00
FIDELITY & GUARANTY LIFE INSURANCE COMPANY                                     461,844           0          0          0.00



REPORT - UA8085                                                                                                 Page 2 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

ANNUITY      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
FIDELITY INVESTMENTS LIFE INSURANCE COMPANY                                  9,972,791           0          0           0.00
FIDELITY SECURITY LIFE INSURANCE COMPANY                                         6,616           0          0            NA
FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY                                -8,412           0          0            NA
FIRST CATHOLIC SLOVAK LADIES ASSOCIATION OF THE UNITED                          33,787           0          0            NA
STATES
FIRST INVESTORS LIFE INSURANCE COMPANY                                         572,778           0          0          0.00
FIRST PENN-PACIFIC LIFE INSURANCE COMPANY                                       54,327           0          0           NA
FORETHOUGHT LIFE INSURANCE COMPANY                                           4,884,357           0          0          0.00
FORT DEARBORN LIFE INSURANCE COMPANY                                            26,520           0          0           NA
FUNERAL DIRECTORS LIFE INSURANCE COMPANY                                     1,484,595           0          0          0.00
GENERAL AMERICAN LIFE INSURANCE COMPANY                                          9,000           0          0           NA
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY                                  9,603,583           2          2         12.76
GENWORTH LIFE INSURANCE COMPANY                                              5,120,809           0          0          0.00
GOVERNMENT PERSONNEL MUTUAL LIFE INSURANCE COMPANY                               1,865           0          0           NA
GREAT AMERICAN LIFE INSURANCE COMPANY                                       36,570,813           1          1          1.68
GREAT SOUTHERN LIFE INSURANCE COMPANY                                              704           0          0           NA
GREAT-WEST LIFE & ANNUITY INSURANCE COMPANY                                 58,997,664           0          0          0.00
GUARANTEE TRUST LIFE INSURANCE COMPANY                                             780           0          0           NA
GUARANTY INCOME LIFE INSURANCE COMPANY                                       2,807,477           0          0          0.00
GUARDIAN INSURANCE & ANNUITY COMPANY, INC. (THE)                            17,177,165           0          0          0.00
HARTFORD LIFE AND ANNUITY INSURANCE COMPANY                                  2,519,263           1          1         24.32
HARTFORD LIFE INSURANCE COMPANY                                              3,259,911           0          0          0.00
HCC LIFE INSURANCE COMPANY                                                     114,741           0          0          0.00
HOMESTEADERS LIFE COMPANY                                                        1,420           0          0           NA
HORACE MANN LIFE INSURANCE COMPANY                                           2,455,057           0          0          0.00
HUMANADENTAL INSURANCE COMPANY                                                   1,999           0          0           NA


REPORT - UA8085                                                                                                 Page 3 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

ANNUITY      (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
ILLINOIS MUTUAL LIFE INSURANCE COMPANY                                           6,000            0          0            NA
INDEPENDENT ORDER OF FORESTERS                                                 118,734            0          0           0.00
INDIVIDUAL ASSURANCE COMPANY LIFE, HEALTH AND ACCIDENT                             200            0          0            NA
INDUSTRIAL ALLIANCE PACIFIC INSURANCE AND FINANCIAL                             42,920            0          0            NA
SERVICES, INC.
ING LIFE INSURANCE AND ANNUITY COMPANY                                      117,274,292           1          1           0.52
ING USA ANNUITY & LIFE INSURANCE COMPANY                                     13,067,141           2          2           9.38
INTEGRITY LIFE INSURANCE COMPANY                                             13,806,180           0          0           0.00
JACKSON NATIONAL LIFE INSURANCE COMPANY                                     193,176,533           2          2           0.63
JEFFERSON NATIONAL LIFE INSURANCE COMPANY                                     3,517,815           0          0           0.00
JOHN ALDEN LIFE INSURANCE COMPANY                                                59,800           0          0            NA
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)                                 44,985,980           2          1           1.36
KANSAS CITY LIFE INSURANCE COMPANY                                            7,258,316           1          0           0.00
KNIGHTS OF COLUMBUS                                                              20,000           0          0            NA
LAFAYETTE LIFE INSURANCE COMPANY (THE)                                        3,482,398           0          0           0.00
LIBERTY BANKERS LIFE INSURANCE COMPANY                                        1,254,990           0          0           0.00
LIBERTY LIFE ASSURANCE COMPANY OF BOSTON                                        339,756           0          0           0.00
LIBERTY LIFE INSURANCE COMPANY                                               12,338,033           1          1           4.97
LIBERTY NATIONAL LIFE INSURANCE COMPANY                                             452           0          0            NA
LIFE INSURANCE COMPANY OF THE SOUTHWEST                                         393,316           0          0           0.00
LIFESECURE INSURANCE COMPANY                                                        512           0          0            NA
LINCOLN BENEFIT LIFE COMPANY                                                 12,782,520           1          1           4.79
LINCOLN HERITAGE LIFE INSURANCE COMPANY                                             632           0          0            NA
LINCOLN LIFE & ANNUITY COMPANY OF NEW YORK                                      297,602           0          0           0.00
LINCOLN NATIONAL LIFE INSURANCE COMPANY (THE)                               138,030,373           1          1           0.44
LOYAL AMERICAN LIFE INSURANCE COMPANY                                           209,852           0          0           0.00


REPORT - UA8085                                                                                                  Page 4 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

ANNUITY      (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
MADISON NATIONAL LIFE INSURANCE COMPANY, INC.                                    30,119           0          0           NA
MANHATTAN LIFE INSURANCE COMPANY (THE)                                              750           0          0           NA
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY                                  12,213,782           1          0          0.00
MEGA LIFE AND HEALTH INSURANCE COMPANY (THE)                                        170           0          0           NA
METLIFE INSURANCE COMPANY OF CONNECTICUT                                      1,456,791           1          1         42.05
METLIFE INVESTORS INSURANCE COMPANY                                           2,020,271           0          0          0.00
METLIFE INVESTORS USA INSURANCE COMPANY                                     314,345,645           0          0          0.00
METROPOLITAN LIFE INSURANCE COMPANY                                           6,712,975           2          1          9.13
MID-WEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE                               181           0          0           NA
MIDLAND NATIONAL LIFE INSURANCE COMPANY                                         808,791           0          0          0.00
MINNESOTA LIFE INSURANCE COMPANY                                             12,325,667           0          0          0.00
MODERN WOODMEN OF AMERICA                                                       874,870           0          0          0.00
MONUMENTAL LIFE INSURANCE COMPANY                                             3,280,763           0          0          0.00
MONY LIFE INSURANCE COMPANY OF AMERICA                                          112,478           0          0          0.00
MTL INSURANCE COMPANY                                                               360           0          0           NA
MUTUAL OF AMERICA LIFE INSURANCE COMPANY                                         31,449           0          0           NA
NATIONAL CATHOLIC SOCIETY OF FORESTERS                                          138,004           0          0          0.00
NATIONAL GUARDIAN LIFE INSURANCE COMPANY                                          3,601           0          0           NA
NATIONAL LIFE INSURANCE COMPANY                                                 272,497           0          0          0.00
NATIONAL WESTERN LIFE INSURANCE COMPANY                                       1,670,356           1          0          0.00
NATIONWIDE LIFE INSURANCE COMPANY                                             4,553,810           0          0          0.00
NEW ENGLAND LIFE INSURANCE COMPANY                                               61,783           0          0           NA
NEW YORK LIFE INSURANCE AND ANNUITY CORPORATION                              86,598,719           0          0          0.00
NEW YORK LIFE INSURANCE COMPANY                                                 732,959           0          0          0.00
NORTH COAST LIFE INSURANCE COMPANY                                            2,362,242           0          0          0.00



REPORT - UA8085                                                                                                  Page 5 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

ANNUITY      (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
NORTHWESTERN MUTUAL LIFE INSURANCE CO                                        11,134,069           0          0           0.00
OHIO NATIONAL LIFE INSURANCE COMPANY (THE)                                    8,253,237           0          0           0.00
OMAHA WOODMEN LIFE INSURANCE SOCIETY                                            233,314           0          0           0.00
PACIFIC LIFE INSURANCE COMPANY                                               28,505,084           0          0           0.00
PENN MUTUAL LIFE INSURANCE COMPANY                                            1,467,446           0          0           0.00
PHL VARIABLE INSURANCE COMPANY                                                1,144,730           0          0           0.00
PHOENIX LIFE INSURANCE COMPANY                                                    7,852           0          0            NA
PIONEER MUTUAL LIFE INSURANCE COMPANY                                            30,593           0          0            NA
PRESIDENTIAL LIFE INSURANCE COMPANY                                             416,050           0          0           0.00
PRIMERICA LIFE INSURANCE COMPANY                                                  4,208           0          0            NA
PRINCIPAL LIFE INSURANCE COMPANY                                              9,070,914           1          1           6.75
PROTECTIVE LIFE INSURANCE COMPANY                                            12,334,220           0          0           0.00
PRUCO LIFE INSURANCE COMPANY                                                 78,783,014           0          0           0.00
PRUDENTIAL ANNUITIES LIFE ASSURANCE CORPORATION                             122,428,040           1          1           0.50
PRUDENTIAL INSURANCE COMPANY OF AMERICA                                      40,271,353           0          0           0.00
REASSURE AMERICA LIFE INSURANCE COMPANY                                          39,866           0          0            NA
RELIANCE STANDARD LIFE INSURANCE COMPANY                                      2,289,230           0          0           0.00
RELIASTAR LIFE INSURANCE COMPANY                                              3,063,296           0          0           0.00
RIVERSOURCE LIFE INSURANCE COMPANY                                           89,912,744           1          1           0.68
ROYAL NEIGHBORS OF AMERICA                                                      620,518           0          0           0.00
SAGICOR LIFE INSURANCE COMPANY                                                    2,000           0          0            NA
SECURITY BENEFIT LIFE INSURANCE COMPANY                                       8,945,880           0          0           0.00
SECURITY LIFE INSURANCE COMPANY OF AMERICA                                          412           0          0            NA
SECURITY LIFE OF DENVER INSURANCE COMPANY                                             2           0          0            NA
SENTRY LIFE INSURANCE COMPANY                                                 5,056,883           0          0           0.00



REPORT - UA8085                                                                                                  Page 6 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

ANNUITY      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
SONS OF NORWAY                                                               1,082,359           0          0          0.00
STANDARD INSURANCE COMPANY                                                  26,448,491           0          0          0.00
STANDARD LIFE INSURANCE COMPANY OF INDIANA                                       1,790           0          0           NA
STATE FARM LIFE INSURANCE COMPANY                                           33,018,465           1          1          1.86
STATE LIFE INSURANCE COMPANY (THE)                                           3,793,849           1          1         16.15
STATE MUTUAL INSURANCE COMPANY                                                     476           0          0           NA
SUN LIFE ASSURANCE COMPANY OF CANADA                                            82,774           0          0           NA
SUN LIFE ASSURANCE COMPANY OF CANADA (U.S.)                                 16,123,436           0          0          0.00
SUNAMERICA ANNUITY AND LIFE ASSURANCE COMPANY                               19,407,322           1          1          3.16
SUNAMERICA LIFE INSURANCE COMPANY                                              380,587           0          0          0.00
SUNSET LIFE INSURANCE COMPANY OF AMERICA                                        92,330           0          0           NA
SURETY LIFE INSURANCE COMPANY                                                    2,300           0          0           NA
SYMETRA LIFE INSURANCE COMPANY                                              39,619,077           1          1          1.55
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA                       82,657,239           0          0          0.00
THRIVENT FINANCIAL FOR LUTHERANS                                            38,484,963           0          0          0.00
THRIVENT LIFE INSURANCE COMPANY                                              1,835,659           0          0          0.00
TIAA-CREF LIFE INSURANCE COMPANY                                               501,855           0          0          0.00
TRANS WORLD ASSURANCE COMPANY                                                    6,468           0          0           NA
TRANSAMERICA FINANCIAL LIFE INSURANCE COMPANY                                   79,965           0          0           NA
TRANSAMERICA LIFE INSURANCE COMPANY                                         42,327,687           3          2          2.89
UNION CENTRAL LIFE INSURANCE COMPANY                                         4,574,836           0          0          0.00
UNION FIDELITY LIFE INSURANCE COMPANY                                              670           0          0           NA
UNION SECURITY INSURANCE COMPANY                                               222,413           0          0          0.00
UNITED AMERICAN INSURANCE COMPANY                                            2,093,864           0          0          0.00
UNITED FIDELITY LIFE INSURANCE COMPANY                                           6,072           0          0           NA



REPORT - UA8085                                                                                                 Page 7 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

ANNUITY      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
UNITED HERITAGE LIFE INSURANCE COMPANY                                       1,313,197           0          0           0.00
UNITED INVESTORS LIFE INSURANCE COMPANY                                          1,950           0          0            NA
UNITED OF OMAHA LIFE INSURANCE COMPANY                                       4,377,188           0          0           0.00
UNITED STATES LETTER CARRIERS MUTUAL BENEFIT ASSOCIATION                        72,633           0          0            NA
UNITY MUTUAL LIFE INSURANCE COMPANY                                                200           0          0            NA
UNIVERSAL GUARANTY LIFE INSURANCE COMPANY                                          300           0          0            NA
USAA LIFE INSURANCE COMPANY                                                 15,969,898           0          0           0.00
VARIABLE ANNUITY LIFE INSURANCE COMPANY                                     95,381,185           0          0           0.00
WASHINGTON NATIONAL INSURANCE COMPANY                                          117,395           0          0           0.00
WESTERN NATIONAL LIFE INSURANCE COMPANY                                     68,062,917           1          1           0.90
WESTERN RESERVE LIFE ASSURANCE CO. OF OHIO                                   1,800,926           0          0           0.00
WESTERN UNITED LIFE ASSURANCE COMPANY                                       18,584,135           0          0           0.00
WESTERN-SOUTHERN LIFE ASSURANCE COMPANY                                      3,100,981           0          0           0.00
WILTON REASSURANCE LIFE COMPANY OF NEW YORK                                      2,000           0          0            NA
WOODMEN OF THE WORLD                                                            85,395           0          0            NA
ZURICH AMERICAN LIFE INSURANCE COMPANY                                         576,825           0          0           0.00
              Total for ANNUITY                                         2,327,865,938           49         38




REPORT - UA8085                                                                                                 Page 8 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
21ST CENTURY ADVANTAGE INSURANCE COMPANY                                       226,486           0          0           0.00
21ST CENTURY CENTENNIAL INSURANCE COMPANY                                    6,664,677           3          2           1.00
21ST CENTURY INSURANCE COMPANY                                                 295,175           2          0           0.00
21ST CENTURY NATIONAL INSURANCE COMPANY                                      1,738,971           3          2           3.82
21ST CENTURY PACIFIC INSURANCE COMPANY                                       4,974,937           1          1           0.67
21ST CENTURY PREFERRED INSURANCE COMPANY                                       895,066           2          2           7.42
21ST CENTURY PREMIER INSURANCE COMPANY                                         696,854           1          1           4.77
ACCEPTANCE INDEMNITY INSURANCE COMPANY                                           3,118           0          0            NA
ACE AMERICAN INSURANCE COMPANY                                               3,734,748           1          0           0.00
ACE FIRE UNDERWRITERS INSURANCE COMPANY                                        115,045           0          0           0.00
ACE PROPERTY AND CASUALTY INSURANCE COMPANY                                     12,600           0          0            NA
ADRIATIC INSURANCE COMPANY (DE)                                                  7,793           0          0            NA
ALASKA NATIONAL INSURANCE COMPANY                                            1,329,205           1          1           2.50
ALLIANCE OF NONPROFITS FOR INSURANCE RISK RETENTION                            561,009           0          0           0.00
GROUP
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY                                   5,213           0          0            NA
ALLMERICA FINANCIAL BENEFIT INSURANCE COMPANY                                   23,506           0          0            NA
ALLSTATE INDEMNITY COMPANY                                                  13,642,177          10          6           1.46
ALLSTATE INSURANCE COMPANY                                                  59,780,786          59         38           2.11
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY                            38,044,616           9          6           0.52
ALLSTATE VEHICLE AND PROPERTY INSURANCE COMPANY                                  3,784           0          0            NA
ALPHA PROPERTY & CASUALTY INSURANCE COMPANY                                 11,169,390          12          8           2.38
AMCO INSURANCE COMPANY                                                       5,057,653           4          3           1.97
AMERICAN ALTERNATIVE INSURANCE CORPORATION                                     515,649           0          0           0.00
AMERICAN AUTOMOBILE INSURANCE COMPANY                                          182,669           0          0           0.00



REPORT - UA8085                                                                                                 Page 9 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA                                  476,454           0          0            0.00
AMERICAN CASUALTY COMPANY OF READING, PENNSYLVANIA                             576,557           0          0            0.00
AMERICAN COMMERCE INSURANCE COMPANY                                         19,930,863          12          9            1.50
AMERICAN ECONOMY INSURANCE COMPANY                                           2,103,577           0          0            0.00
AMERICAN FAMILY HOME INSURANCE COMPANY                                          24,748           0          0             NA
AMERICAN FAMILY MUTUAL INSURANCE COMPANY                                    71,511,994          26         16            0.74
AMERICAN FARMERS & RANCHERS INSURANCE COMPANY                                   91,899           0          0             NA
AMERICAN FEDERATION INSURANCE COMPANY                                           19,838           0          0             NA
AMERICAN FIRE AND CASUALTY COMPANY                                           2,271,457           2          2            2.92
AMERICAN FOREST CASUALTY COMPANY RISK RETENTION GROUP                          127,311           0          0            0.00
AMERICAN GUARANTEE AND LIABILITY INSURANCE COMPANY                             763,407           0          0            0.00
AMERICAN HALLMARK INSURANCE COMPANY OF TEXAS                                 4,264,733           1          1            0.78
AMERICAN HOME ASSURANCE COMPANY                                                  2,468           0          0             NA
AMERICAN INSURANCE COMPANY (THE)                                               755,209           0          0            0.00
AMERICAN MANUFACTURERS MUTUAL INSURANCE COMPANY                                     66           0          0             NA
AMERICAN MODERN HOME INSURANCE COMPANY                                         696,354           0          0            0.00
AMERICAN MODERN SELECT INSURANCE COMPANY                                        72,027           0          0             NA
AMERICAN NATIONAL GENERAL INSURANCE COMPANY                                    131,561           0          0            0.00
AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY                              2,496,428           0          0            0.00
AMERICAN RELIABLE INSURANCE COMPANY                                            193,807           0          0            0.00
AMERICAN SAFETY CASUALTY INSURANCE COMPANY                                       3,394           0          0             NA
AMERICAN SECURITY INSURANCE COMPANY                                            165,364           0          0            0.00
AMERICAN SERVICE INSURANCE COMPANY, INC.                                        29,797           0          0             NA
AMERICAN SOUTHERN INSURANCE COMPANY                                             76,944           0          0             NA
AMERICAN STANDARD INSURANCE COMPANY OF WISCONSIN                            10,249,663           3          2            0.65



REPORT - UA8085                                                                                                 Page 10 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AMERICAN STATES INSURANCE COMPANY                                            6,917,068           2          1            0.48
AMERICAN STATES INSURANCE COMPANY OF TEXAS                                   5,788,535           1          1            0.57
AMERICAN TRUCKING AND TRANSPORATION INSURANCE COMPANY,                         940,604           0          0            0.00
A RISK RETENTION GROUP
AMERICAN ZURICH INSURANCE COMPANY                                              269,892           0          0           0.00
AMERIGUARD RISK RETENTION GROUP, INC.                                            4,493           0          0            NA
AMERISURE MUTUAL INSURANCE COMPANY                                              12,597           0          0            NA
AMICA MUTUAL INSURANCE COMPANY                                               8,423,099           0          0           0.00
AMTRUST INSURANCE COMPANY OF KANSAS, INC.                                      798,012           0          0           0.00
ARCH INSURANCE COMPANY                                                         797,908           0          0           0.00
ARCOA RISK RETENTION GROUP, INC.                                               129,433           0          0           0.00
ARGONAUT GREAT CENTRAL INSURANCE COMPANY                                       185,761           1          1          17.88
ARGONAUT INSURANCE COMPANY                                                     111,140           1          0           0.00
ARGONAUT-MIDWEST INSURANCE COMPANY                                             329,214           0          0           0.00
ARIZONA AUTOMOBILE INSURANCE COMPANY                                            74,589           0          0            NA
ARTISAN AND TRUCKERS CASUALTY COMPANY                                       13,223,538           3          1           0.25
ASSOCIATED INDEMNITY CORPORATION                                                 2,140           0          0            NA
ASSURANCE COMPANY OF AMERICA                                                   533,957           0          0           0.00
AUSTIN MUTUAL INSURANCE COMPANY                                              3,937,931           3          1           0.84
AUTOONE INSURANCE COMPANY                                                          408           0          0            NA
AXIS INSURANCE COMPANY                                                          14,660           0          0            NA
BALBOA INSURANCE COMPANY                                                     1,493,875           1          0           0.00
BANCINSURE, INC.                                                                34,938           0          0            NA
BANKERS STANDARD INSURANCE COMPANY                                              21,881           0          0            NA
BITUMINOUS CASUALTY CORPORATION                                              1,211,936           0          0           0.00
BITUMINOUS FIRE AND MARINE INSURANCE COMPANY                                   114,637           0          0           0.00


REPORT - UA8085                                                                                                 Page 11 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
BROOKWOOD INSURANCE COMPANY                                                  2,234,553           0          0           0.00
BROTHERHOOD MUTUAL INSURANCE COMPANY                                           488,197           2          2          13.61
CALIFORNIA CASUALTY GENERAL INSURANCE COMPANY OF                            12,485,235           9          4           1.06
OREGON
CANAL INSURANCE COMPANY                                                      1,593,775           0          0            0.00
CAPITOL INDEMNITY CORPORATION                                                    5,351           0          0             NA
CAROLINA CASUALTY INSURANCE COMPANY                                            909,523           0          0            0.00
CASTLEPOINT NATIONAL INSURANCE COMPANY                                         194,719           0          0            0.00
CENTURY-NATIONAL INSURANCE COMPANY                                             135,487           0          0            0.00
CHARTER OAK FIRE INSURANCE COMPANY                                           2,536,567           0          0            0.00
CHARTIS PROPERTY CASUALTY COMPANY                                              420,572           0          0            0.00
CHURCH MUTUAL INSURANCE COMPANY                                                333,132           0          0            0.00
CINCINNATI INSURANCE COMPANY (THE)                                              89,764           0          0             NA
CIVIL SERVICE EMPLOYEES INSURANCE COMPANY                                       34,062           0          0             NA
COAST NATIONAL INSURANCE COMPANY                                            20,789,740          27         20            3.20
COLLEGE LIABILITY INSURANCE COMPANY, A RECIPROCAL RISK                         138,258           0          0            0.00
RETENTION GROUP
COMMERCE AND INDUSTRY INSURANCE COMPANY                                        491,293           0          0            0.00
COMMERCE WEST INSURANCE COMPANY                                              2,584,015           2          2            2.57
COMPANION PROPERTY AND CASUALTY INSURANCE COMPANY                               29,780           0          0             NA
CONSUMERS INSURANCE USA, INC.                                                      775           0          0             NA
CONTINENTAL CASUALTY COMPANY                                                 1,284,661           1          1            2.59
CONTINENTAL INSURANCE COMPANY (THE)                                          1,954,876           1          1            1.70
CONTINENTAL WESTERN INSURANCE COMPANY                                        3,013,539           0          0            0.00
CONTRACTORS BONDING AND INSURANCE COMPANY                                       32,780           0          0             NA
COREPOINTE INSURANCE COMPANY                                                    61,974           0          0             NA


REPORT - UA8085                                                                                                 Page 12 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
COUNTRY CASUALTY INSURANCE COMPANY                                            1,965,641            0         0            0.00
COUNTRY MUTUAL INSURANCE COMPANY                                             33,315,437           11         7            0.70
COUNTRY PREFERRED INSURANCE COMPANY                                          38,556,304           17         8            0.69
CRUM & FORSTER INDEMNITY COMPANY                                                 21,982            0         0             NA
CUMIS INSURANCE SOCIETY, INC                                                    297,823            0         0            0.00
DAIRYLAND INSURANCE COMPANY                                                     797,064            2         0            0.00
DEPOSITORS INSURANCE COMPANY                                                    574,928            0         0            0.00
DIAMOND STATE INSURANCE COMPANY                                                  59,074            0         0             NA
DISCOVER PROPERTY & CASUALTY INSURANCE COMPANY                                1,584,920            0         0            0.00
EAGLE WEST INSURANCE COMPANY                                                    838,493            1         0            0.00
ECONOMY PREMIER ASSURANCE COMPANY                                             2,866,983            0         0            0.00
ELECTRIC INSURANCE COMPANY                                                      441,450            0         0            0.00
EMPIRE FIRE AND MARINE INSURANCE COMPANY                                      2,533,315            0         0            0.00
EMPLOYERS FIRE INSURANCE COMPANY                                              1,163,944            0         0            0.00
EMPLOYERS INSURANCE COMPANY OF WAUSAU                                           104,618            0         0            0.00
EMPLOYERS MUTUAL CASUALTY COMPANY                                             1,000,471            0         0            0.00
ENCOMPASS INDEMNITY COMPANY                                                   1,761,596            4         3            5.66
ENCOMPASS INSURANCE COMPANY OF AMERICA                                          891,544            0         0            0.00
ENUMCLAW PROPERTY AND CASUALTY INSURANCE COMPANY                              2,589,811            0         0            0.00
ESSENTIA INSURANCE COMPANY                                                      479,779            0         0            0.00
ESURANCE INSURANCE COMPANY                                                    8,595,156            7         6            2.32
EVEREST NATIONAL INSURANCE COMPANY                                            1,115,530            0         0            0.00
EVERGREEN USA RISK RETENTION GROUP INC                                            7,704            0         0             NA
FARMERS INSURANCE COMPANY OF OREGON                                         252,410,682          129        91            1.20
FARMERS INSURANCE EXCHANGE                                                    6,612,755            2         1            0.50



REPORT - UA8085                                                                                                  Page 13 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
FARMLAND MUTUAL INSURANCE COMPANY                                              214,039           0          0            0.00
FEDERAL INSURANCE COMPANY                                                    3,283,791           1          0            0.00
FEDERATED MUTUAL INSURANCE COMPANY                                           2,783,704           0          0            0.00
FEDERATED RURAL ELECTRIC INSURANCE EXCHANGE                                    355,892           0          0            0.00
FEDERATED SERVICE INSURANCE COMPANY                                            112,088           0          0            0.00
FIDELITY AND DEPOSIT COMPANY OF MARYLAND                                            34           0          0             NA
FIDELITY AND GUARANTY INSURANCE COMPANY                                        100,312           0          0            0.00
FIDELITY NATIONAL PROPERTY AND CASUALTY INSURANCE                              382,006           1          0            0.00
COMPANY
FINANCIAL INDEMNITY COMPANY                                                  4,282,097           8          5            3.88
FINANCIAL PACIFIC INSURANCE COMPANY                                            548,378           0          0            0.00
FIREMAN'S FUND INSURANCE COMPANY                                               780,387           1          0            0.00
FIRST FINANCIAL INSURANCE COMPANY                                               12,928           0          0             NA
FIRST LIBERTY INSURANCE CORPORATION (THE)                                    1,647,758           2          2            4.03
FIRST NATIONAL INSURANCE COMPANY OF AMERICA                                    303,784           1          0            0.00
FIRST NONPROFIT INSURANCE COMPANY                                               21,736           0          0             NA
FLORISTS' MUTUAL INSURANCE COMPANY                                             163,764           0          0            0.00
FOREMOST INSURANCE COMPANY                                                   4,538,856           4          2            1.46
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY                               192,657           0          0            0.00
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY                             5,966,817           4          3            1.67
GATEWAY INSURANCE COMPANY                                                        3,639           0          0             NA
GEICO CASUALTY COMPANY                                                       4,708,498           4          4            2.82
GEICO GENERAL INSURANCE COMPANY                                             55,042,947          31         23            1.39
GEICO INDEMNITY COMPANY                                                     29,079,773          15          9            1.03
GENERAL CASUALTY COMPANY OF WISCONSIN                                            5,684           0          0             NA
GENERAL INSURANCE COMPANY OF AMERICA                                         4,293,983           0          0            0.00


REPORT - UA8085                                                                                                 Page 14 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
GMAC INSURANCE COMPANY ONLINE, INC.                                            845,381           0          0            0.00
GOVERNMENT EMPLOYEES INSURANCE COMPANY                                      16,014,710           5          4            0.83
GRAMERCY INSURANCE COMPANY                                                      11,311           0          0             NA
GRANGE INSURANCE ASSOCIATION                                                 4,494,537           0          0            0.00
GRANITE STATE INSURANCE COMPANY                                              1,075,347           1          0            0.00
GREAT AMERICAN ALLIANCE INSURANCE COMPANY                                       98,857           0          0             NA
GREAT AMERICAN ASSURANCE COMPANY                                             1,230,747           0          0            0.00
GREAT AMERICAN INSURANCE COMPANY                                               348,825           0          0            0.00
GREAT AMERICAN INSURANCE COMPANY OF NEW YORK                                    21,020           0          0             NA
GREAT DIVIDE INSURANCE COMPANY                                                  49,728           0          0             NA
GREAT NORTHERN INSURANCE COMPANY                                             1,446,130           0          0            0.00
GREAT NORTHWEST INSURANCE COMPANY                                              122,364           0          0            0.00
GREAT WEST CASUALTY COMPANY                                                 11,235,239           0          0            0.00
GREENWICH INSURANCE COMPANY                                                    285,925           0          0            0.00
GUIDEONE AMERICA INSURANCE COMPANY                                             802,209           1          1            4.14
GUIDEONE ELITE INSURANCE COMPANY                                               524,676           0          0            0.00
GUIDEONE MUTUAL INSURANCE COMPANY                                              489,562           0          0            0.00
GUIDEONE SPECIALTY MUTUAL INSURANCE COMPANY                                     43,055           0          0             NA
HALLMARK INSURANCE COMPANY                                                   1,305,343           3          3            7.63
HANOVER INSURANCE COMPANY (THE)                                                 29,900           0          0             NA
HARCO NATIONAL INSURANCE COMPANY                                               681,004           0          0            0.00
HARTFORD ACCIDENT AND INDEMNITY COMPANY                                        500,498           0          0            0.00
HARTFORD CASUALTY INSURANCE COMPANY                                            319,088           0          0            0.00
HARTFORD FIRE INSURANCE COMPANY                                              1,130,931           1          0            0.00
HARTFORD INSURANCE COMPANY OF THE MIDWEST                                   10,928,408           8          6            1.82



REPORT - UA8085                                                                                                 Page 15 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
HARTFORD UNDERWRITERS INSURANCE COMPANY                                     13,081,238           6          4            1.02
HORACE MANN INSURANCE COMPANY                                                  332,602           1          0            0.00
HORACE MANN PROPERTY & CASUALTY INSURANCE COMPANY                            2,438,973           3          3            4.09
HUDSON INSURANCE COMPANY                                                       177,847           0          0            0.00
IDS PROPERTY CASUALTY INSURANCE COMPANY                                     16,859,933           3          2            0.39
ILLINOIS NATIONAL INSURANCE CO.                                                 82,258           0          0             NA
IMPERIUM INSURANCE COMPANY                                                     124,493           0          0            0.00
INDEMNITY INSURANCE COMPANY OF NORTH AMERICA                                    32,889           0          0             NA
INDIANA LUMBERMENS MUTUAL INSURANCE COMPANY                                    165,817           0          0            0.00
INFINITY AUTO INSURANCE COMPANY                                                     80           0          0             NA
INFINITY INSURANCE COMPANY                                                      70,118           0          0             NA
INFINITY SECURITY INSURANCE COMPANY                                                648           0          0             NA
INSURANCE COMPANY OF THE STATE OF PENNSYLVANIA                                 449,460           1          1            7.39
KEMPER INDEPENDENCE INSURANCE COMPANY                                        2,043,252           2          1            1.63
LANCER INSURANCE COMPANY                                                     1,435,925           0          0            0.00
LIBERTY INSURANCE CORPORATION                                                  406,794           0          0            0.00
LIBERTY INSURANCE UNDERWRITERS INC.                                             51,081           0          0             NA
LIBERTY MUTUAL FIRE INSURANCE COMPANY                                       35,745,417          14          9            0.84
LIBERTY MUTUAL INSURANCE COMPANY                                               158,227           0          0            0.00
LIBERTY NORTHWEST INSURANCE CORPORATION                                     18,063,416           6          4            0.74
LINCOLN GENERAL INSURANCE COMPANY                                               25,519           0          0             NA
LM INSURANCE CORPORATION                                                       268,092           0          0            0.00
LUMBERMENS MUTUAL CASUALTY COMPANY                                                 122           0          0             NA
MARKEL AMERICAN INSURANCE COMPANY                                              318,801           0          0            0.00
MARKEL INSURANCE COMPANY                                                     1,505,434           0          0            0.00



REPORT - UA8085                                                                                                 Page 16 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
MARYLAND CASUALTY COMPANY                                                    1,174,426           0          0            0.00
MASSACHUSETTS BAY INSURANCE COMPANY                                             52,402           0          0             NA
MAXUM CASUALTY INSURANCE COMPANY                                               472,621           0          0            0.00
MERASTAR INSURANCE COMPANY                                                      38,720           0          0             NA
MERITPLAN INSURANCE COMPANY                                                    765,285           3          2            8.68
METROPOLITAN CASUALTY INSURANCE COMPANY                                        132,908           1          0            0.00
METROPOLITAN DIRECT PROPERTY AND CASUALTY INSURANCE                          5,121,226           1          1            0.65
COMPANY
METROPOLITAN GENERAL INSURANCE COMPANY                                          60,694           0          0             NA
METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY                        16,787,272           9          8            1.58
MID-CENTURY INSURANCE COMPANY                                               28,409,578           7          6            0.70
MID-CONTINENT CASUALTY COMPANY                                                  16,403           0          0             NA
MITSUI SUMITOMO INSURANCE COMPANY OF AMERICA                                   125,076           0          0            0.00
MITSUI SUMITOMO INSURANCE USA INC.                                              55,476           0          0             NA
MONTEREY INSURANCE COMPANY                                                      36,604           0          0             NA
MOTORISTS COMMERCIAL MUTUAL INSURANCE COMPANY                                3,884,125           0          0            0.00
MOTORS INSURANCE CORPORATION                                                   151,151           0          0            0.00
MUTUAL OF ENUMCLAW INSURANCE COMPANY                                        30,142,477           6          3            0.33
NATIONAL CASUALTY COMPANY                                                      503,327           0          0            0.00
NATIONAL CONTINENTAL INSURANCE COMPANY                                          33,489           0          0             NA
NATIONAL FARMERS UNION PROPERTY AND CASUALTY COMPANY                            32,444           0          0             NA
NATIONAL FIRE INSURANCE COMPANY OF HARTFORD                                    511,231           0          0            0.00
NATIONAL GENERAL ASSURANCE COMPANY                                           6,326,074           3          2            1.05
NATIONAL GENERAL INSURANCE COMPANY                                             624,321           0          0            0.00
NATIONAL INDEMNITY COMPANY                                                       1,668           0          0             NA
NATIONAL INTERSTATE INSURANCE COMPANY                                        1,496,013           0          0            0.00


REPORT - UA8085                                                                                                 Page 17 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
NATIONAL LIABILITY & FIRE INSURANCE COMPANY                                  1,807,203           0          0            0.00
NATIONAL SPECIALTY INSURANCE COMPANY                                            71,497           0          0             NA
NATIONAL SURETY CORPORATION                                                    279,969           0          0            0.00
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURG                           2,659,425           2          2            2.50
NATIONWIDE AGRIBUSINESS INSURANCE COMPANY                                    1,271,036           0          0            0.00
NATIONWIDE INSURANCE COMPANY OF AMERICA                                     34,194,003          15          9            0.87
NATIONWIDE MUTUAL INSURANCE COMPANY                                         11,488,633           5          4            1.16
NAVIGATORS INSURANCE COMPANY                                                   456,127           0          0            0.00
NEW HAMPSHIRE INSURANCE COMPANY                                              1,020,092           1          1            3.26
NEWPORT INSURANCE COMPANY                                                      495,747           0          0            0.00
NIPPONKOA INSURANCE COMPANY, LIMITED                                             9,367           0          0             NA
NORTH AMERICAN ELITE INSURANCE COMPANY                                         147,170           0          0            0.00
NORTH AMERICAN SPECIALTY INSURANCE COMPANY (NH)                                  2,011           0          0             NA
NORTH PACIFIC INSURANCE COMPANY                                             21,569,857           2          2            0.31
NORTH RIVER INSURANCE COMPANY                                                   90,253           0          0             NA
NORTHBROOK INDEMNITY COMPANY                                                     2,895           0          0             NA
NORTHERN INSURANCE COMPANY OF NEW YORK                                         100,916           0          0            0.00
NORTHLAND CASUALTY COMPANY                                                      91,562           0          0             NA
NORTHLAND INSURANCE COMPANY                                                  4,890,478           1          0            0.00
NORTHWESTERN PACIFIC INDEMNITY COMPANY                                          29,677           0          0             NA
NOVA CASUALTY COMPANY                                                          115,313           0          0            0.00
OCCIDENTAL FIRE & CASUALTY COMPANY OF NORTH CAROLINA                           171,504           0          0            0.00
OHIO CASUALTY INSURANCE COMPANY                                              1,877,563           0          0            0.00
OHIO SECURITY INSURANCE COMPANY                                                 20,234           0          0             NA
OLD REPUBLIC GENERAL INSURANCE CORPORATION                                      15,749           0          0             NA



REPORT - UA8085                                                                                                 Page 18 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
OLD REPUBLIC INSURANCE COMPANY                                                 274,986           1          1          12.08
OMNI INSURANCE COMPANY                                                       1,068,574           4          3           9.32
ONEBEACON AMERICA INSURANCE COMPANY                                          1,103,021           0          0           0.00
ONEBEACON INSURANCE COMPANY                                                        440           1          1            NA
OOIDA RISK RETENTION GROUP, INC.                                                97,858           0          0            NA
OREGON AUTOMOBILE INSURANCE COMPANY                                          3,155,005           0          0           0.00
OREGON MUTUAL INSURANCE COMPANY                                             25,151,417           8          5           0.66
PACIFIC INDEMNITY COMPANY                                                      287,264           0          0           0.00
PACIFIC SPECIALTY INSURANCE COMPANY                                             11,655           0          0            NA
PACIFIC STAR INSURANCE COMPANY                                               1,319,803           8          6          15.10
PARATRANSIT INSURANCE COMPANY, A MUTUAL RISK RETENTION                         108,590           0          0           0.00
GROUP
PEAK PROPERTY AND CASUALTY INSURANCE CORPORATION                               99,354            1          1             NA
PENN MILLERS INSURANCE COMPANY                                                 76,066            0          0             NA
PENNSYLVANIA LUMBERMENS MUTUAL INSURANCE COMPANY                              109,328            0          0            0.00
PENNSYLVANIA MANUFACTURERS INDEMNITY COMPANY                                    3,892            0          0             NA
PENNSYLVANIA MANUFACTURERS' ASSOCIATION INSURANCE                              24,994            0          0             NA
COMPANY
PHARMACISTS MUTUAL INSURANCE COMPANY                                            80,167           0          0             NA
PHILADELPHIA INDEMNITY INSURANCE COMPANY                                     5,068,779           1          1            0.66
PHOENIX INSURANCE COMPANY                                                    1,556,595           1          0            0.00
PIONEER SPECIALTY INSURANCE COMPANY                                            468,033           0          0            0.00
PLAZA INSURANCE COMPANY                                                        241,831           0          0            0.00
PRAETORIAN INSURANCE COMPANY                                                 1,363,401           0          0            0.00
PREFERRED PROFESSIONAL INSURANCE COMPANY                                        47,354           0          0             NA
PRESERVER INSURANCE COMPANY                                                    300,762           0          0            0.00


REPORT - UA8085                                                                                                 Page 19 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
PROGRESSIVE CASUALTY INSURANCE COMPANY                                        3,047,953           1          1           1.09
PROGRESSIVE CLASSIC INSURANCE COMPANY                                        97,116,857          45         39           1.33
PROGRESSIVE DIRECT INSURANCE COMPANY                                            473,069          10          7          49.15
PROGRESSIVE NORTHERN INSURANCE COMPANY                                       13,428,499           6          5           1.24
PROGRESSIVE NORTHWESTERN INSURANCE COMPANY                                            5           0          0            NA
PROGRESSIVE PREFERRED INSURANCE COMPANY                                       1,177,398           4          3           8.46
PROGRESSIVE SPECIALTY INSURANCE COMPANY                                         117,605           0          0           0.00
PROGRESSIVE UNIVERSAL INSURANCE COMPANY                                     101,912,926          46         26           0.85
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD                          19,603,527          17         13           2.20
PROTECTIVE INSURANCE COMPANY                                                     89,643           0          0            NA
QBE INSURANCE CORPORATION                                                       655,005           0          0           0.00
REGENT INSURANCE COMPANY                                                          2,386           0          0            NA
REPWEST INSURANCE COMPANY                                                         4,259           0          0            NA
RESPONSE INSURANCE COMPANY                                                      109,644           0          0           0.00
RESPONSE WORLDWIDE INSURANCE COMPANY                                            164,344           0          0           0.00
RIVERPORT INSURANCE COMPANY                                                      13,775           0          0            NA
RLI INSURANCE COMPANY                                                           211,727           0          0           0.00
ROCKY MOUNTAIN FIRE & CASUALTY COMPANY                                        1,385,978           0          0           0.00
SAFECO INSURANCE COMPANY OF AMERICA                                             603,121           0          0           0.00
SAFECO INSURANCE COMPANY OF OREGON                                          116,807,949          46         32           0.91
SAFETY NATIONAL CASUALTY CORPORATION                                                738           0          0            NA
SAGAMORE INSURANCE COMPANY                                                      529,943           0          0           0.00
SCOTTSDALE INDEMNITY COMPANY                                                     54,067           0          0            NA
SECURITY NATIONAL INSURANCE COMPANY                                             974,757           0          0           0.00
SENTINEL INSURANCE COMPANY, LTD.                                              5,103,214           2          1           0.65



REPORT - UA8085                                                                                                  Page 20 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
SENTRY CASUALTY COMPANY                                                          14,622            0         0             NA
SENTRY INSURANCE A MUTUAL COMPANY                                               643,236            1         1            5.16
SENTRY SELECT INSURANCE COMPANY                                               2,279,202            0         0            0.00
SOMPO JAPAN INSURANCE COMPANY OF AMERICA                                        123,083            0         0            0.00
SOUTHERN INSURANCE COMPANY                                                    1,112,542            2         1            2.99
SPARTA INSURANCE COMPANY                                                         92,507            0         0             NA
SPRINGFIELD INSURANCE COMPANY                                                   242,629            0         0            0.00
ST. PAUL FIRE AND MARINE INSURANCE COMPANY                                      300,640            0         0            0.00
ST. PAUL GUARDIAN INSURANCE COMPANY                                              65,106            0         0             NA
ST. PAUL MERCURY INSURANCE COMPANY                                               20,079            0         0             NA
ST. PAUL PROTECTIVE INSURANCE COMPANY                                            22,900            0         0             NA
STANDARD GUARANTY INSURANCE COMPANY                                             193,210            0         0            0.00
STAR INSURANCE COMPANY                                                          203,844            0         0            0.00
STARNET INSURANCE COMPANY                                                           982            0         0             NA
STARR INDEMNITY & LIABILITY COMPANY                                             727,836            0         0            0.00
STATE FARM FIRE AND CASUALTY COMPANY                                         32,536,341           13         5            0.51
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY                              377,087,721          101        71            0.63
STATE NATIONAL INSURANCE COMPANY, INC.                                        1,214,846            0         0            0.00
STONINGTON INSURANCE COMPANY                                                    143,701            0         0            0.00
STRATFORD INSURANCE COMPANY                                                       1,477            0         0             NA
SUBLIMITY INSURANCE COMPANY                                                   7,563,976            1         1            0.44
T.H.E. INSURANCE COMPANY                                                        360,835            0         0            0.00
TEACHERS INSURANCE COMPANY                                                    1,222,146            1         1            2.72
TECHNOLOGY INSURANCE COMPANY, INC.                                                2,354            0         0             NA
TOKIO MARINE & NICHIDO FIRE INSURANCE CO., LTD.                                 512,393            0         0            0.00



REPORT - UA8085                                                                                                  Page 21 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
TOWER INSURANCE COMPANY OF NEW YORK                                             71,257           0          0             NA
TOWER NATIONAL INSURANCE COMPANY                                                45,025           0          0             NA
TRANSGUARD INSURANCE COMPANY OF AMERICA, INC.                                  163,412           0          0            0.00
TRANSPORTATION INSURANCE COMPANY                                               688,408           0          0            0.00
TRAVELERS CASUALTY INSURANCE COMPANY OF AMERICA                                779,312           0          0            0.00
TRAVELERS COMMERCIAL INSURANCE COMPANY                                       6,828,179           3          2            0.97
TRAVELERS HOME AND MARINE INSURANCE COMPANY (THE)                           16,045,779           4          3            0.62
TRAVELERS INDEMNITY COMPANY (THE)                                            2,326,656           1          1            1.43
TRAVELERS INDEMNITY COMPANY OF AMERICA                                       2,144,151           0          0            0.00
TRAVELERS INDEMNITY COMPANY OF CONNECTICUT (THE)                             2,025,477           0          0            0.00
TRAVELERS PROPERTY CASUALTY COMPANY OF AMERICA                               6,864,689           0          0            0.00
TRIUMPHE CASUALTY COMPANY                                                      210,960           0          0            0.00
TRUCK INSURANCE EXCHANGE                                                    10,586,979           0          0            0.00
TRUMBULL INSURANCE COMPANY                                                   1,586,025           0          0            0.00
TWIN CITY FIRE INSURANCE COMPANY                                               967,206           1          1            3.43
ULLICO CASUALTY COMPANY                                                         61,219           0          0             NA
UNIGARD INDEMNITY COMPANY                                                      185,398           0          0            0.00
UNIGARD INSURANCE COMPANY                                                   15,810,366           3          2            0.42
UNION INSURANCE COMPANY                                                         96,111           0          0             NA
UNITED HERITAGE PROPERTY & CASUALTY COMPANY                                    207,132           0          0            0.00
UNITED SERVICES AUTOMOBILE ASSOCIATION                                      29,152,892          16         12            1.37
UNITED STATES FIDELITY AND GUARANTY COMPANY                                     41,705           0          0             NA
UNITED STATES FIRE INSURANCE COMPANY                                           122,946           0          0            0.00
UNITRIN AUTO AND HOME INSURANCE COMPANY                                        418,630           1          1            7.93
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY                                   3,121,524           7          5            5.32



REPORT - UA8085                                                                                                 Page 22 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
UNIVERSAL UNDERWRITERS INSURANCE COMPANY                                     2,222,508           0          0            0.00
UNIVERSAL UNDERWRITERS OF TEXAS INSURANCE COMPANY                              105,396           0          0            0.00
USAA CASUALTY INSURANCE COMPANY                                             32,827,590           8          6            0.61
USAA GENERAL INDEMNITY COMPANY                                               3,864,692           1          1            0.86
UTICA MUTUAL INSURANCE COMPANY                                                   5,751           0          0             NA
VALLEY FORGE INSURANCE COMPANY                                                 859,405           0          0            0.00
VALLEY PROPERTY & CASUALTY INSURANCE COMPANY                                14,507,474           3          3            0.69
VANLINER INSURANCE COMPANY                                                     389,121           0          0            0.00
VICTORIA SELECT INSURANCE COMPANY                                            2,580,451           4          3            3.86
VIGILANT INSURANCE COMPANY                                                       2,097           0          0             NA
VIKING INSURANCE COMPANY OF WISCONSIN                                        5,551,129           3          2            1.20
WAUSAU BUSINESS INSURANCE COMPANY                                              399,367           0          0            0.00
WAUSAU UNDERWRITERS INSURANCE COMPANY                                        1,010,588           0          0            0.00
WAWANESA GENERAL INSURANCE COMPANY                                           4,851,554           1          0            0.00
WESCO INSURANCE COMPANY                                                         47,037           0          0             NA
WEST AMERICAN INSURANCE COMPANY                                              4,625,543           0          0            0.00
WESTERN NATIONAL ASSURANCE COMPANY                                           3,045,188           0          0            0.00
WESTERN PROTECTORS INSURANCE COMPANY                                         5,830,465           1          1            0.57
WESTERN UNITED INSURANCE COMPANY                                             8,303,434           2          2            0.80
WESTPORT INSURANCE CORPORATION                                                  15,351           0          0             NA
WILSHIRE INSURANCE COMPANY                                                     665,228           0          0            0.00
WORKMEN'S AUTO INSURANCE COMPANY                                             9,854,492          27         19            6.40
XL INSURANCE AMERICA, INC.                                                      97,289           0          0             NA
XL SPECIALTY INSURANCE COMPANY                                                 132,155           0          0            0.00
ZURICH AMERICAN INSURANCE COMPANY                                            6,215,703           0          0            0.00



REPORT - UA8085                                                                                                 Page 23 of 62
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2010                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 09/19/11 09:55 AM

AUTO     (...continued)
                                                                          2010            Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
ZURICH AMERICAN INSURANCE COMPANY OF ILLINOIS                                176,356            0          0            0.00
              Total for AUTO                                            2,212,083,568          969       666




REPORT - UA8085                                                                                                Page 24 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HEALTH
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
21ST CENTURY PREMIER INSURANCE COMPANY                                           1,908           0          0            NA
4 EVER LIFE INSURANCE COMPANY                                                   56,014           0          0            NA
AAA LIFE INSURANCE COMPANY                                                     843,820           0          0           0.00
ABILITY INSURANCE COMPANY                                                     -759,810           0          0            NA
ACE AMERICAN INSURANCE COMPANY                                               5,925,197           6          4           6.54
ADVANTAGE DENTAL PLAN, INC.                                                     98,137           0          0            NA
AETNA LIFE INSURANCE COMPANY                                                82,094,030          23         13           1.53
AF&L INSURANCE COMPANY                                                          21,419           0          0            NA
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA                                 -8,279           0          0            NA
ALLSTATE LIFE INSURANCE COMPANY                                                 85,048           0          0            NA
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA                                  296,682           1          1          32.65
AMERICAN BANKERS LIFE ASSURANCE CO OF FLORIDA                                1,169,785           1          0           0.00
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS                          64,239,045          15         13           1.96
AMERICAN FAMILY MUTUAL INSURANCE COMPANY                                     1,373,291           1          0           0.00
AMERICAN FIDELITY ASSURANCE COMPANY                                          6,800,679           1          0           0.00
AMERICAN GENERAL ASSURANCE COMPANY                                             613,275           1          0           0.00
AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE COMPANY                             4,952           0          0            NA
AMERICAN GENERAL LIFE INSURANCE COMPANY                                        905,765           1          0           0.00
AMERICAN GENERAL LIFE INSURANCE COMPANY OF DELAWARE                            272,601           0          0           0.00
AMERICAN HEALTH AND LIFE INSURANCE COMPANY                                     442,295           0          0           0.00
AMERICAN HERITAGE LIFE INSURANCE COMPANY                                     2,762,541           0          0           0.00
AMERICAN HOME ASSURANCE COMPANY                                                  3,858           0          0            NA
AMERICAN INCOME LIFE INSURANCE COMPANY                                       1,312,232           0          0           0.00
AMERICAN MEDICAL AND LIFE INSURANCE COMPANY                                    744,843          11         11         143.05
AMERICAN MEMORIAL LIFE INSURANCE COMPANY                                         1,135           0          0            NA



REPORT - UA8085                                                                                                 Page 25 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AMERICAN MODERN LIFE INSURANCE COMPANY                                        829,143            0          0           0.00
AMERICAN NATIONAL INSURANCE COMPANY                                           192,553            1          1          50.30
AMERICAN NATIONAL LIFE INSURANCE COMPANY OF TEXAS                               2,935            0          0            NA
AMERICAN PIONEER LIFE INSURANCE COMPANY                                       307,958            0          0           0.00
AMERICAN PROGRESSIVE LIFE AND HEALTH INSURANCE COMPANY                         15,078            0          0            NA
OF NEW YORK
AMERICAN PUBLIC LIFE INSURANCE COMPANY                                          28,018           0          0             NA
AMERICAN REPUBLIC CORP INSURANCE COMPANY                                       227,709           0          0            0.00
AMERICAN REPUBLIC INSURANCE COMPANY                                          5,152,771           0          0            0.00
AMERICAN SECURITY INSURANCE COMPANY                                             49,937           0          0             NA
AMERICAN SENTINEL INSURANCE COMPANY                                              3,318           0          0             NA
AMERICAN STATES INSURANCE COMPANY                                               38,121           0          0             NA
AMERICAN UNDERWRITERS LIFE INSURANCE COMPANY                                    24,482           0          0             NA
AMERICAN UNITED LIFE INSURANCE COMPANY                                         232,531           0          0            0.00
AMERITAS LIFE INSURANCE CORPORATION                                          4,500,668           1          1            2.15
AMEX ASSURANCE COMPANY                                                         787,115           0          0            0.00
ASSURITY LIFE INSURANCE COMPANY                                                628,513           0          0            0.00
AVIVA LIFE AND ANNUITY COMPANY                                                   4,360           0          0             NA
AXA EQUITABLE LIFE INSURANCE COMPANY                                           259,817           0          0            0.00
BALBOA LIFE INSURANCE COMPANY                                                  221,757           0          0            0.00
BALTIMORE LIFE INSURANCE COMPANY (THE)                                           1,345           0          0             NA
BANCINSURE, INC.                                                                    12           0          0             NA
BANKERS FIDELITY LIFE INSURANCE COMPANY                                         58,386           0          0             NA
BANKERS LIFE AND CASUALTY COMPANY                                           11,009,969           8          7            6.16
BCS INSURANCE COMPANY                                                        1,609,888           0          0            0.00
BENEFICIAL LIFE INSURANCE COMPANY                                                  311           0          0             NA


REPORT - UA8085                                                                                                 Page 26 of 62
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2010                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010            Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
BERKLEY LIFE AND HEALTH INSURANCE COMPANY                                      39,600           0          0            NA
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA                                 5,234,878           0          0           0.00
BEST LIFE AND HEALTH INSURANCE COMPANY                                      1,783,250           0          0           0.00
BOSTON MUTUAL LIFE INSURANCE COMPANY                                           69,497           0          0            NA
BROKERS NATIONAL LIFE ASSURANCE COMPANY                                     1,892,776           0          0           0.00
CANADA LIFE ASSURANCE COMPANY (THE)                                            71,298           0          0            NA
CAPITOL INDEMNITY CORPORATION                                                   8,924           0          0            NA
CATHOLIC ORDER OF FORESTERS                                                         0           0          0            NA
CELTIC INSURANCE COMPANY                                                       42,963           0          0            NA
CENTRAL RESERVE LIFE INSURANCE COMPANY                                         64,492           0          0            NA
CENTRAL SECURITY LIFE INSURANCE COMPANY                                           985           0          0            NA
CENTRAL STATES HEALTH & LIFE CO OF OMAHA                                      228,700           0          0           0.00
CENTRAL STATES INDEMNITY CO. OF OMAHA                                         232,865           1          0           0.00
CENTRAL UNITED LIFE INSURANCE COMPANY                                          88,569           0          0            NA
CENTRE LIFE INSURANCE COMPANY                                                 554,529           0          0           0.00
CENTURION LIFE INSURANCE COMPANY                                                5,031           0          0            NA
CHESAPEAKE LIFE INSURANCE COMPANY (THE)                                         4,260           0          0            NA
CHRISTIAN FIDELITY LIFE INSURANCE COMPANY                                      21,813           0          0            NA
CICA LIFE INSURANCE COMPANY OF AMERICA                                             87           0          0            NA
CIGNA HEALTH AND LIFE INSURANCE COMPANY                                       148,538           1          1          65.21
CINCINNATI LIFE INSURANCE COMPANY (THE)                                         3,325           0          0            NA
COLONIAL LIFE & ACCIDENT INSURANCE COMPANY                                  6,243,416           2          2           3.10
COLONIAL PENN LIFE INSURANCE COMPANY                                          221,103           0          0           0.00
COLORADO BANKERS LIFE INSURANCE COMPANY                                         2,168           0          0            NA
COLUMBIAN LIFE INSURANCE COMPANY                                              211,626           1          1          45.77



REPORT - UA8085                                                                                                Page 27 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
COLUMBIAN MUTUAL LIFE INSURANCE COMPANY                                             10           0          0             NA
COLUMBUS LIFE INSURANCE COMPANY                                                    687           0          0             NA
COMBINED INSURANCE COMPANY OF AMERICA                                        8,048,533           3          1            1.20
COMMERCIAL TRAVELERS MUTUAL INSURANCE COMPANY                                   13,200           0          0             NA
COMMONWEALTH ANNUITY AND LIFE INSURANCE COMPANY                                 95,078           0          0             NA
COMPANION LIFE INSURANCE COMPANY                                             5,244,050           0          0            0.00
CONNECTICUT GENERAL LIFE INSURANCE COMPANY                                  43,417,273           9          6            1.34
CONSECO LIFE INSURANCE COMPANY                                                  32,897           1          1             NA
CONSTITUTION LIFE INSURANCE COMPANY                                             17,624           0          0             NA
CONTINENTAL AMERICAN INSURANCE COMPANY                                         468,110           0          0            0.00
CONTINENTAL CASUALTY COMPANY                                                -9,023,034           0          0             NA
CONTINENTAL GENERAL INSURANCE COMPANY                                          158,192           0          0            0.00
COUNTRY LIFE INSURANCE COMPANY                                               1,092,155           1          1            8.87
CROATIAN FRATERNAL UNION OF AMERICA                                                139           0          0             NA
CROWN LIFE INSURANCE COMPANY                                                    22,825           0          0             NA
CUNA MUTUAL INSURANCE SOCIETY                                                5,474,953           1          1            1.77
DENTEGRA INSURANCE COMPANY                                                   2,015,872           0          0            0.00
EMC NATIONAL LIFE COMPANY                                                       57,053           0          0             NA
EMPLOYERS FIRE INSURANCE COMPANY                                               289,983           0          0            0.00
ENTERPRISE LIFE INSURANCE COMPANY                                               27,599           1          0             NA
EQUITABLE LIFE AND CASUALTY INSURANCE COMPANY                                4,370,684           3          3            6.65
EVERENCE ASSOCIATION, INC.                                                     129,293           0          0            0.00
FAMILY HERITAGE LIFE INSURANCE COMPANY OF AMERICA                              311,463           0          0            0.00
FAMILY LIFE INSURANCE COMPANY                                                  818,273           0          0            0.00
FARM BUREAU LIFE INSURANCE COMPANY                                              16,058           0          0             NA



REPORT - UA8085                                                                                                 Page 28 of 62
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2010                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010            Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
FARMERS NEW WORLD LIFE INSURANCE COMPANY                                      409,174           0          0            0.00
FEDERAL INSURANCE COMPANY                                                   1,143,818           0          0            0.00
FEDERAL LIFE INSURANCE COMPANY (MUTUAL)                                           428           0          0             NA
FEDERATED LIFE INSURANCE COMPANY                                               55,654           0          0             NA
FIDELITY LIFE ASSOCIATION, A LEGAL RESERVE LIFE INSURANCE                         434           0          0             NA
COMPANY
FIDELITY SECURITY LIFE INSURANCE COMPANY                                    3,826,632           0          0           0.00
FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY                                2,519           0          0            NA
FIRST HEALTH LIFE & HEALTH INSURANCE COMPANY                                  287,578           1          1          33.68
FORT DEARBORN LIFE INSURANCE COMPANY                                          271,789           0          0           0.00
FREEDOM LIFE INSURANCE COMPANY OF AMERICA                                      15,913           0          0            NA
GENERAL AMERICAN LIFE INSURANCE COMPANY                                        95,472           0          0            NA
GENERAL FIDELITY LIFE INSURANCE COMPANY                                        14,114           0          0            NA
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY                                 1,529,187           0          0           0.00
GENWORTH LIFE INSURANCE COMPANY                                               250,002           0          0           0.00
GERBER LIFE INSURANCE COMPANY                                               1,854,693           0          0           0.00
GLOBE LIFE AND ACCIDENT INSURANCE COMPANY                                     534,164           0          0           0.00
GOLDEN RULE INSURANCE COMPANY                                                 190,538           0          0           0.00
GOVERNMENT PERSONNEL MUTUAL LIFE INSURANCE COMPANY                             18,079           0          0            NA
GREAT AMERICAN INSURANCE COMPANY                                              519,878           0          0           0.00
GREAT AMERICAN LIFE INSURANCE COMPANY                                         129,426           0          0           0.00
GREAT SOUTHERN LIFE INSURANCE COMPANY                                           4,010           0          0            NA
GREAT-WEST LIFE & ANNUITY INSURANCE COMPANY                                 6,401,214           0          0           0.00
GREAT-WEST LIFE ASSURANCE COMPANY (THE)                                       243,024           2          1          39.86
GUARANTEE TRUST LIFE INSURANCE COMPANY                                        237,404           0          0           0.00
GUARANTY INCOME LIFE INSURANCE COMPANY                                          2,291           0          0            NA


REPORT - UA8085                                                                                                Page 29 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
GUARDIAN LIFE INSURANCE COMPANY OF AMERICA (THE)                             17,177,357           2          2            1.13
HARTFORD LIFE AND ACCIDENT INSURANCE COMPANY                                 22,772,717           0          0            0.00
HARTFORD LIFE AND ANNUITY INSURANCE COMPANY                                       5,239           1          1             NA
HARTFORD LIFE INSURANCE COMPANY                                               1,138,364           0          0            0.00
HCC LIFE INSURANCE COMPANY                                                    3,862,049           0          0            0.00
HEALTH CARE SERVICE CORPORATION, A MUTUAL LEGAL RESERVE                         362,565           0          0            0.00
COMPANY
HEALTH NET HEALTH PLAN OF OREGON, INC.                                      350,243,464          87         60           1.66
HERITAGE UNION LIFE INSURANCE COMPANY                                                40           0          0            NA
HM LIFE INSURANCE COMPANY                                                     5,547,909           0          0           0.00
HORACE MANN LIFE INSURANCE COMPANY                                                4,456           0          0            NA
HOUSEHOLD LIFE INSURANCE COMPANY                                                322,598           0          0           0.00
HUMANA INSURANCE COMPANY                                                      1,133,341           8          3          25.64
HUMANADENTAL INSURANCE COMPANY                                                      209           0          0            NA
ILLINOIS MUTUAL LIFE INSURANCE COMPANY                                          527,624           1          1          18.36
IMPERIUM INSURANCE COMPANY                                                        7,551           0          0            NA
INDEPENDENCE AMERICAN INSURANCE COMPANY                                          75,201           0          0            NA
INDEPENDENT ORDER OF FORESTERS                                                      560           0          0            NA
INDIVIDUAL ASSURANCE COMPANY LIFE, HEALTH AND ACCIDENT                           72,162           0          0            NA
ING USA ANNUITY & LIFE INSURANCE COMPANY                                          1,310           0          0            NA
INVESTORS LIFE INSURANCE COMPANY OF NORTH AMERICA                                    53           0          0            NA
JACKSON NATIONAL LIFE INSURANCE COMPANY                                             342           0          0            NA
JEFFERSON NATIONAL LIFE INSURANCE COMPANY                                         2,663           0          0            NA
JMIC LIFE INSURANCE COMPANY                                                      55,259           0          0            NA
JOHN ALDEN LIFE INSURANCE COMPANY                                             1,285,339           0          0           0.00
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY                                      2,516           0          0            NA


REPORT - UA8085                                                                                                  Page 30 of 62
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2010                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010            Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)                                  264,286           1          1          36.65
KAISER FOUNDATION HEALTH PLAN OF THE NORTHWEST                          1,380,730,894          60         32           0.22
KANAWHA INSURANCE COMPANY                                                      48,217           0          0            NA
KANSAS CITY LIFE INSURANCE COMPANY                                          1,702,392           1          1           5.69
KNIGHTS OF COLUMBUS                                                            -2,818           0          0            NA
LAFAYETTE LIFE INSURANCE COMPANY (THE)                                          2,547           0          0            NA
LANDCAR LIFE INSURANCE COMPANY                                                 13,332           0          0            NA
LEWER LIFE INSURANCE COMPANY                                                      776           0          0            NA
LIBERTY LIFE ASSURANCE COMPANY OF BOSTON                                    4,369,945           0          0           0.00
LIBERTY LIFE INSURANCE COMPANY                                                679,818           0          0           0.00
LIBERTY NATIONAL LIFE INSURANCE COMPANY                                         8,452           0          0            NA
LIFE INSURANCE COMPANY OF NORTH AMERICA                                    10,391,239           1          1           0.93
LIFE OF THE SOUTH INSURANCE COMPANY                                           125,109           0          0           0.00
LIFESECURE INSURANCE COMPANY                                                    1,338           0          0            NA
LIFEWISE ASSURANCE COMPANY                                                  2,060,327           0          0           0.00
LIFEWISE HEALTH PLAN OF OREGON INC.                                       190,622,304          47         24           1.22
LINCOLN BENEFIT LIFE COMPANY                                                   27,116           0          0            NA
LINCOLN HERITAGE LIFE INSURANCE COMPANY                                       311,221           0          0           0.00
LINCOLN LIFE & ANNUITY COMPANY OF NEW YORK                                         78           0          0            NA
LINCOLN NATIONAL LIFE INSURANCE COMPANY (THE)                              12,728,750           5          3           2.28
LOYAL AMERICAN LIFE INSURANCE COMPANY                                       1,537,409           3          3          18.90
MADISON NATIONAL LIFE INSURANCE COMPANY, INC.                               4,215,329           1          1           2.30
MARKEL INSURANCE COMPANY                                                        1,612           1          0            NA
MARQUETTE NATIONAL LIFE INSURANCE COMPANY                                      17,518           0          0            NA
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY                                 3,053,581           0          0           0.00



REPORT - UA8085                                                                                                Page 31 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
MEDAMERICA INSURANCE COMPANY                                                   793,641           0          0           0.00
MEDICO INSURANCE COMPANY                                                     2,113,157           0          0           0.00
MEGA LIFE AND HEALTH INSURANCE COMPANY (THE)                                14,962,732          15         10           6.47
MERIT LIFE INSURANCE COMPANY                                                   295,790           0          0           0.00
METLIFE INSURANCE COMPANY OF CONNECTICUT                                       245,724           6          3         118.26
METROPOLITAN LIFE INSURANCE COMPANY                                         46,118,548           1          1           0.21
MID-VALLEY IPA EMPLOYEE BENEFIT TRUST                                       10,422,764           0          0           0.00
MID-WEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE                          306,742           0          0           0.00
MIDLAND NATIONAL LIFE INSURANCE COMPANY                                          1,051           0          0            NA
MINNESOTA LIFE INSURANCE COMPANY                                             2,512,414           0          0           0.00
MODERN WOODMEN OF AMERICA                                                        1,212           0          0            NA
MONARCH LIFE INSURANCE COMPANY                                                 190,562           0          0           0.00
MONUMENTAL LIFE INSURANCE COMPANY                                            1,814,947           1          1           5.34
MONY LIFE INSURANCE COMPANY                                                  1,072,494           0          0           0.00
MUTUAL OF AMERICA LIFE INSURANCE COMPANY                                         4,132           0          0            NA
MUTUAL OF OMAHA INSURANCE COMPANY                                           14,660,902           7          4           2.64
NATIONAL BENEFIT LIFE INSURANCE COMPANY                                          1,885           0          0            NA
NATIONAL CASUALTY COMPANY                                                       12,808           0          0            NA
NATIONAL FOUNDATION LIFE INSURANCE COMPANY                                     256,628           0          0           0.00
NATIONAL GUARDIAN LIFE INSURANCE COMPANY                                       394,194           0          0           0.00
NATIONAL HEALTH INSURANCE COMPANY                                            2,529,362           2          1           3.83
NATIONAL LIFE INSURANCE COMPANY                                                164,318           0          0           0.00
NATIONAL TEACHERS ASSOCIATES LIFE INSURANCE COMPANY                             19,642           0          0            NA
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURG                           1,055,824          12         11         100.91
NATIONWIDE LIFE INSURANCE COMPANY                                              295,999           0          0           0.00



REPORT - UA8085                                                                                                 Page 32 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
NEW ENGLAND LIFE INSURANCE COMPANY                                               75,815           0          0            NA
NEW YORK LIFE INSURANCE COMPANY                                               3,363,347           0          0           0.00
NORTH AMERICAN COMPANY FOR LIFE AND HEALTH INSURANCE                                 48           0          0            NA
NORTH AMERICAN INSURANCE COMPANY                                                 10,750           0          0            NA
NORTH COAST LIFE INSURANCE COMPANY                                                  296           0          0            NA
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY                                   -77,968           0          0            NA
NORTHWESTERN MUTUAL LIFE INSURANCE CO                                        10,739,820           0          0           0.00
ODS HEALTH PLAN, INC.                                                       191,511,636          93         41           2.07
OHIO CASUALTY INSURANCE COMPANY                                                   2,196           0          0            NA
OHIO NATIONAL LIFE ASSURANCE CORPORATION                                        330,512           0          0           0.00
OHIO NATIONAL LIFE INSURANCE COMPANY (THE)                                      263,084           0          0           0.00
OLD AMERICAN INSURANCE COMPANY                                                   38,492           0          0            NA
OLD REPUBLIC INSURANCE COMPANY                                                   58,606           0          0            NA
OLD REPUBLIC LIFE INSURANCE COMPANY                                                 239           0          0            NA
OMAHA WOODMEN LIFE INSURANCE SOCIETY                                              3,992           0          0            NA
ONEBEACON AMERICA INSURANCE COMPANY                                              69,374           0          0            NA
OREGON DENTAL SERVICE                                                        72,290,761           2          1           0.13
OXFORD LIFE INSURANCE COMPANY                                                     6,337           0          0            NA
PACIFIC GUARDIAN LIFE INSURANCE COMPANY, LIMITED                                    410           0          0            NA
PACIFICARE LIFE AND HEALTH INSURANCE COMPANY                                    935,802           0          0           0.00
PACIFICARE LIFE ASSURANCE COMPANY                                             1,780,643           5          5          27.20
PACIFICSOURCE COMMUNITY HEALTH PLANS, INC.                                   21,664,059          28         23          10.28
PACIFICSOURCE HEALTH PLANS                                                  532,032,020          42         27           0.49
PAN-AMERICAN LIFE INSURANCE COMPANY                                             752,596           0          0           0.00
PAUL REVERE LIFE INSURANCE COMPANY                                            2,515,615           0          0           0.00



REPORT - UA8085                                                                                                  Page 33 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
PENN MUTUAL LIFE INSURANCE COMPANY                                               90,586            0         0            NA
PENNSYLVANIA LIFE INSURANCE COMPANY                                           1,417,660            4         3          20.50
PERICO LIFE INSURANCE COMPANY                                                   105,580            0         0           0.00
PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY                                     31,125            0         0            NA
PHOENIX LIFE INSURANCE COMPANY                                                   18,556            0         0            NA
PHYSICIANS LIFE INSURANCE COMPANY                                               124,788            0         0           0.00
PHYSICIANS MUTUAL INSURANCE COMPANY                                             649,601            0         0           0.00
PIONEER EDUCATORS HEALTH TRUST                                               18,465,314            0         0           0.00
PRIMERICA LIFE INSURANCE COMPANY                                                  1,633            0         0            NA
PRINCIPAL LIFE INSURANCE COMPANY                                             11,203,493            3         1           0.86
PROFESSIONAL INSURANCE COMPANY                                                   72,164            0         0            NA
PROTECTIVE LIFE INSURANCE COMPANY                                               198,218            1         1          48.87
PROVIDENCE HEALTH PLAN                                                      546,735,282           72        35           0.62
PROVIDENT AMERICAN LIFE & HEALTH INSURANCE COMPANY                            2,320,069            1         1           4.17
PROVIDENT LIFE & ACCIDENT INSURANCE COMPANY                                   7,721,698            1         1           1.25
PRUDENTIAL INSURANCE COMPANY OF AMERICA                                       5,099,788            3         3           5.70
PYRAMID LIFE INSURANCE COMPANY                                                1,402,786            1         0           0.00
QBE INSURANCE CORPORATION                                                     1,203,848            0         0           0.00
REASSURE AMERICA LIFE INSURANCE COMPANY                                         744,383            0         0           0.00
REGENCE BLUECROSS BLUESHIELD OF OREGON                                      837,848,373          162        94           1.09
REGENCE LIFE AND HEALTH INSURANCE COMPANY                                    63,231,117            8         6           0.92
RELIABLE LIFE INSURANCE COMPANY (THE)                                               107            0         0            NA
RELIANCE STANDARD LIFE INSURANCE COMPANY                                      5,283,807            0         0           0.00
RELIASTAR LIFE INSURANCE COMPANY                                              7,222,941            0         0           0.00
RELIASTAR LIFE INSURANCE COMPANY OF NEW YORK                                     30,395            0         0            NA



REPORT - UA8085                                                                                                  Page 34 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
RENAISSANCE LIFE & HEALTH INSURANCE COMPANY OF AMERICA                         103,454           0          0           0.00
RESOURCE LIFE INSURANCE COMPANY                                                 48,731           0          0            NA
RIVERSOURCE LIFE INSURANCE COMPANY                                           1,930,199           0          0           0.00
SAFEHEALTH LIFE INSURANCE COMPANY                                                2,935           0          0            NA
SEARS LIFE INSURANCE COMPANY                                                   401,971           0          0           0.00
SECURIAN LIFE INSURANCE COMPANY                                              3,678,053           0          0           0.00
SECURITY LIFE INSURANCE COMPANY OF AMERICA                                   1,681,844           0          0           0.00
SECURITY LIFE OF DENVER INSURANCE COMPANY                                        3,001           0          0            NA
SECURITY MUTUAL LIFE INSURANCE COMPANY OF NEW YORK                              40,177           0          0            NA
SECURITY NATIONAL LIFE INSURANCE COMPANY                                         1,698           0          0            NA
SENIOR HEALTH INSURANCE COMPANY OF PENNSYLVANIA                                129,361           1          1          74.88
SENTINEL SECURITY LIFE INSURANCE COMPANY                                       209,696           0          0           0.00
SENTRY INSURANCE A MUTUAL COMPANY                                               -9,054           0          0            NA
SENTRY LIFE INSURANCE COMPANY                                                  160,946           0          0           0.00
SONS OF NORWAY                                                                     187           0          0            NA
STANDARD INSURANCE COMPANY                                                  84,436,740          18         13           1.49
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY                                   594,856           0          0           0.00
STANDARD SECURITY LIFE INSURANCE COMPANY OF NEW YORK                           324,036           0          0           0.00
STARMOUNT LIFE INSURANCE COMPANY                                                   836           0          0            NA
STARNET INSURANCE COMPANY                                                      362,118           0          0           0.00
STARR INDEMNITY & LIABILITY COMPANY                                            136,470           0          0           0.00
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY                               6,956,066           0          0           0.00
STATE LIFE INSURANCE COMPANY (THE)                                               2,820           0          0            NA
STATE MUTUAL INSURANCE COMPANY                                                 220,547           0          0           0.00
STERLING INVESTORS LIFE INSURANCE COMPANY                                       29,060           0          0            NA



REPORT - UA8085                                                                                                 Page 35 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
STERLING LIFE INSURANCE COMPANY                                              1,047,199           4          4          37.00
STONEBRIDGE CASUALTY INSURANCE COMPANY                                          62,075           0          0            NA
STONEBRIDGE LIFE INSURANCE COMPANY                                           2,457,213           1          1           3.94
SUN LIFE AND HEALTH INSURANCE COMPANY (U.S.)                                 2,647,548           0          0           0.00
SUN LIFE ASSURANCE COMPANY OF CANADA                                         9,294,775           2          2           2.08
SUNSET LIFE INSURANCE COMPANY OF AMERICA                                           700           0          0            NA
SURETY LIFE INSURANCE COMPANY                                                    4,469           0          0            NA
SYMETRA LIFE INSURANCE COMPANY                                              10,249,678           0          0           0.00
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA                            4,067           0          0            NA
THRIVENT FINANCIAL FOR LUTHERANS                                             1,035,607           0          0           0.00
TIAA-CREF LIFE INSURANCE COMPANY                                                 1,812           0          0            NA
TIMBER PRODUCTS MANUFACTURERS TRUST                                          7,741,723           1          0           0.00
TIME INSURANCE COMPANY                                                      28,713,560          19         13           4.39
TRANSAMERICA FINANCIAL LIFE INSURANCE COMPANY                                   12,672           0          0            NA
TRANSAMERICA LIFE INSURANCE COMPANY                                          2,786,961           1          1           3.48
TRAVELERS INDEMNITY COMPANY (THE)                                               21,231           0          0            NA
TRUSTMARK INSURANCE COMPANY                                                    362,595           0          0           0.00
TRUSTMARK LIFE INSURANCE COMPANY                                                25,861           0          0            NA
UNICARE LIFE & HEALTH INSURANCE COMPANY                                      2,459,803           0          0           0.00
UNIFIED LIFE INSURANCE COMPANY                                                  83,802           0          0            NA
UNIMERICA INSURANCE COMPANY                                                  2,949,862           0          0           0.00
UNION BANKERS INSURANCE COMPANY                                                 39,628           1          1            NA
UNION CENTRAL LIFE INSURANCE COMPANY                                         1,155,485           0          0           0.00
UNION FIDELITY LIFE INSURANCE COMPANY                                          601,960           0          0           0.00
UNION LABOR LIFE INSURANCE COMPANY                                             939,871           0          0           0.00



REPORT - UA8085                                                                                                 Page 36 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
UNION SECURITY INSURANCE COMPANY                                              4,244,295           2          2            4.56
UNITED AMERICAN INSURANCE COMPANY                                             3,084,666           2          2            6.28
UNITED COMMERCIAL TRAVELERS OF AMERICA(THE ORDER OF)                          7,977,044           3          3            3.64
UNITED CONCORDIA INSURANCE COMPANY                                            7,917,779           0          0            0.00
UNITED HERITAGE LIFE INSURANCE COMPANY                                           48,442           0          0             NA
UNITED INSURANCE COMPANY OF AMERICA                                                 184           0          0             NA
UNITED OF OMAHA LIFE INSURANCE COMPANY                                       16,254,747           1          1            0.60
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA                               -10,776           0          0             NA
UNITED STATES FIRE INSURANCE COMPANY                                          1,764,545           2          0            0.00
UNITED STATES LETTER CARRIERS MUTUAL BENEFIT ASSOCIATION                         17,069           0          0             NA
UNITED STATES LIFE INSURANCE COMPANY IN THE CITY OF NEW                         933,847           0          0            0.00
YORK (THE)
UNITED TEACHER ASSOCIATES INSURANCE COMPANY                                     469,277           0          0           0.00
UNITED WORLD LIFE INSURANCE COMPANY                                          11,980,621           2          1           0.81
UNITEDHEALTHCARE INSURANCE COMPANY                                          155,519,032          28         16           1.00
UNITEDHEALTHCARE OF OREGON, INC.                                             15,327,108          18          6           3.79
UNIVERSAL UNDERWRITERS LIFE INSURANCE COMPANY                                    10,885           0          0            NA
UNUM LIFE INSURANCE COMPANY OF AMERICA                                       26,751,003           5          3           1.09
USAA LIFE INSURANCE COMPANY                                                   1,660,707           0          0           0.00
USABLE LIFE DBA USABLE LIFE INSURANCE COMPANY                                    24,935           0          0            NA
VISION SERVICE PLAN INSURANCE COMPANY                                        10,980,212           2          1           0.88
WASHINGTON NATIONAL INSURANCE COMPANY                                         3,198,983           5          5          15.14
WEST COAST LIFE INSURANCE COMPANY                                                   745           0          0            NA
WESTERN AND SOUTHERN LIFE INSURANCE COMPANY (THE)                                 4,962           0          0            NA
WESTERN GROCERS EMPLOYEE BENEFITS TRUST                                       6,417,034           0          0           0.00
WESTPORT INSURANCE CORPORATION                                                1,045,486           0          0           0.00


REPORT - UA8085                                                                                                  Page 37 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HEALTH      (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
WILLAMETTE DENTAL INSURANCE, INC.                                           29,729,588           3          2            0.65
WOODMEN OF THE WORLD                                                           656,792           0          0            0.00
WORLD INSURANCE COMPANY                                                        107,859           0          0            0.00
ZALE LIFE INSURANCE COMPANY                                                      7,102           0          0             NA
ZURICH AMERICAN INSURANCE COMPANY                                            1,631,644           0          0            0.00
              Total for HEALTH                                          5,375,771,634           912       555




REPORT - UA8085                                                                                                 Page 38 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HOMEOWNER
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
ACA INSURANCE COMPANY                                                        1,684,070           0          0            0.00
AEGIS SECURITY INSURANCE COMPANY                                                   704           0          0             NA
AFFILIATED FM INSURANCE COMPANY                                                  3,406           0          0             NA
AIU INSURANCE COMPANY                                                        1,014,452           0          0            0.00
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY                               2,235,803           1          1            1.41
ALLSTATE INDEMNITY COMPANY                                                  16,941,641          16         10            1.86
ALLSTATE INSURANCE COMPANY                                                  23,095,028          13          9            1.23
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY                            18,306,691          10          6            1.03
AMCO INSURANCE COMPANY                                                       2,375,629           3          2            2.65
AMERICAN AUTOMOBILE INSURANCE COMPANY                                          285,860           0          0            0.00
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA                                1,407,497           0          0            0.00
AMERICAN COMMERCE INSURANCE COMPANY                                          5,829,136           2          1            0.54
AMERICAN FAMILY HOME INSURANCE COMPANY                                       1,287,729           2          2            4.88
AMERICAN FAMILY MUTUAL INSURANCE COMPANY                                    22,215,307          12         10            1.42
AMERICAN FEDERATION INSURANCE COMPANY                                          410,831           0          0            0.00
AMERICAN FIRE AND CASUALTY COMPANY                                             124,105           0          0            0.00
AMERICAN HALLMARK INSURANCE COMPANY OF TEXAS                                    28,987           0          0             NA
AMERICAN INSURANCE COMPANY (THE)                                             1,508,407           0          0            0.00
AMERICAN MODERN HOME INSURANCE COMPANY                                         870,719           1          1            3.61
AMERICAN MODERN SELECT INSURANCE COMPANY                                       750,535           2          2            8.38
AMERICAN NATIONAL GENERAL INSURANCE COMPANY                                     20,367           0          0             NA
AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY                                790,124           0          0            0.00
AMERICAN RELIABLE INSURANCE COMPANY                                             92,476           0          0             NA
AMERICAN SECURITY INSURANCE COMPANY                                            113,692           0          0            0.00
AMICA MUTUAL INSURANCE COMPANY                                               3,366,334           0          0            0.00



REPORT - UA8085                                                                                                 Page 39 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HOMEOWNER          (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
ARMED FORCES INSURANCE EXCHANGE                                                244,928           0          0           0.00
ASSOCIATED INDEMNITY CORPORATION                                                12,062           0          0            NA
AUSTIN MUTUAL INSURANCE COMPANY                                              1,246,447           0          0           0.00
AUTOMOBILE INSURANCE COMPANY OF HARTFORD, CONNECTICUT                        3,104,505           6          3           3.04
BALBOA INSURANCE COMPANY                                                       435,542           4          3          21.66
BANKERS STANDARD INSURANCE COMPANY                                              20,558           0          0            NA
CALIFORNIA CASUALTY GENERAL INSURANCE COMPANY OF                             2,932,452           1          1           1.07
OREGON
CENTURY-NATIONAL INSURANCE COMPANY                                             140,204           0          0            0.00
CHARTIS PROPERTY CASUALTY COMPANY                                              328,924           0          0            0.00
CHURCH MUTUAL INSURANCE COMPANY                                                  5,990           0          0             NA
CINCINNATI INSURANCE COMPANY (THE)                                                 644           0          0             NA
CIVIL SERVICE EMPLOYEES INSURANCE COMPANY                                        6,300           0          0             NA
COUNTRY CASUALTY INSURANCE COMPANY                                               9,364           0          0             NA
COUNTRY MUTUAL INSURANCE COMPANY                                            26,199,206          10          6            0.72
COUNTRY PREFERRED INSURANCE COMPANY                                            197,620           0          0            0.00
CSE SAFEGUARD INSURANCE COMPANY                                                  5,419           0          0             NA
DEPOSITORS INSURANCE COMPANY                                                   529,483           0          0            0.00
EAGLE WEST INSURANCE COMPANY                                                   239,072           0          0            0.00
ECONOMY PREMIER ASSURANCE COMPANY                                            2,175,138           1          1            1.45
ELECTRIC INSURANCE COMPANY                                                      88,272           0          0             NA
EMPIRE FIRE AND MARINE INSURANCE COMPANY                                       132,627           0          0            0.00
ENCOMPASS INDEMNITY COMPANY                                                    905,258           2          2            6.95
ENCOMPASS INSURANCE COMPANY OF AMERICA                                         617,543           0          0            0.00
ENUMCLAW PROPERTY AND CASUALTY INSURANCE COMPANY                             2,357,624           2          1            1.33
FARMERS INSURANCE COMPANY OF OREGON                                         61,548,960          32         17            0.87


REPORT - UA8085                                                                                                 Page 40 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HOMEOWNER          (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
FARMERS INSURANCE EXCHANGE                                                  27,867,933          14         12            1.35
FEDERAL INSURANCE COMPANY                                                    7,551,988           2          2            0.83
FIDELITY AND DEPOSIT COMPANY OF MARYLAND                                        15,233           0          0             NA
FIDELITY NATIONAL PROPERTY AND CASUALTY INSURANCE                              836,320           1          1            3.76
COMPANY
FIREMAN'S FUND INSURANCE COMPANY                                               455,758           0          0           0.00
FIRST AMERICAN PROPERTY & CASUALTY INSURANCE COMPANY                           206,225           1          1          15.25
FIRST LIBERTY INSURANCE CORPORATION (THE)                                      167,570           0          0           0.00
FOREMOST INSURANCE COMPANY                                                   5,051,544           6          3           1.87
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY                             3,248,014           1          1           0.97
FOREMOST SIGNATURE INSURANCE COMPANY                                        19,141,351          15         13           2.14
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY                             1,385,550           0          0           0.00
GRANGE INSURANCE ASSOCIATION                                                 2,252,492           1          1           1.40
GREAT NORTHERN INSURANCE COMPANY                                               189,900           0          0           0.00
GREAT NORTHWEST INSURANCE COMPANY                                              189,557           0          0           0.00
GUIDEONE AMERICA INSURANCE COMPANY                                              54,948           0          0            NA
GUIDEONE MUTUAL INSURANCE COMPANY                                              514,900           0          0           0.00
GUIDEONE SPECIALTY MUTUAL INSURANCE COMPANY                                      1,731           1          0            NA
HARTFORD CASUALTY INSURANCE COMPANY                                            482,320           2          2          13.04
HARTFORD FIRE INSURANCE COMPANY                                                 84,652           0          0            NA
HARTFORD INSURANCE COMPANY OF THE MIDWEST                                    3,344,101           3          3           2.82
HARTFORD UNDERWRITERS INSURANCE COMPANY                                        231,477           0          0           0.00
HOMESITE INSURANCE COMPANY OF THE MIDWEST                                    3,844,052           8          5           4.09
HORACE MANN INSURANCE COMPANY                                                  756,790           0          0           0.00
IDS PROPERTY CASUALTY INSURANCE COMPANY                                      4,286,848           2          1           0.73
IMPERIUM INSURANCE COMPANY                                                         585           0          0            NA


REPORT - UA8085                                                                                                 Page 41 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

HOMEOWNER          (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
KEMPER INDEPENDENCE INSURANCE COMPANY                                        1,130,065           0          0            0.00
LIBERTY INSURANCE CORPORATION                                                1,518,473           0          0            0.00
LIBERTY MUTUAL FIRE INSURANCE COMPANY                                       11,064,077           7          5            1.42
LIBERTY NORTHWEST INSURANCE CORPORATION                                      3,827,710           6          3            2.46
MARKEL AMERICAN INSURANCE COMPANY                                              286,719           0          0            0.00
MERASTAR INSURANCE COMPANY                                                       4,461           0          0             NA
METROPOLITAN DIRECT PROPERTY AND CASUALTY INSURANCE                          1,259,176           0          0            0.00
COMPANY
METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY                         7,444,016           2          2            0.84
MUTUAL OF ENUMCLAW INSURANCE COMPANY                                         9,364,171           6          3            1.01
NATIONAL SURETY CORPORATION                                                    541,612           0          0            0.00
NATIONWIDE AFFINITY INSURANCE COMPANY OF AMERICA                               859,104           1          1            3.66
NATIONWIDE INSURANCE COMPANY OF AMERICA                                      3,307,500           2          2            1.90
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY                                     4,300,873           2          2            1.46
NORTH PACIFIC INSURANCE COMPANY                                              5,963,218           1          0            0.00
NORTHWESTERN PACIFIC INDEMNITY COMPANY                                           5,878           0          0             NA
OHIO CASUALTY INSURANCE COMPANY                                                120,409           0          0            0.00
OREGON AUTOMOBILE INSURANCE COMPANY                                            689,840           0          0            0.00
OREGON MUTUAL INSURANCE COMPANY                                             10,758,358           4          2            0.58
PACIFIC INDEMNITY COMPANY                                                      692,919           0          0            0.00
PHARMACISTS MUTUAL INSURANCE COMPANY                                            13,139           0          0             NA
PRAETORIAN INSURANCE COMPANY                                                     2,219           0          0             NA
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD                          8,142,496           3          1            0.39
ROCKY MOUNTAIN FIRE & CASUALTY COMPANY                                         681,370           0          0            0.00
SAFECO INSURANCE COMPANY OF OREGON                                          39,779,462          23         17            1.34
SENTINEL INSURANCE COMPANY, LTD.                                             1,254,966           2          1            2.51


REPORT - UA8085                                                                                                 Page 42 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

HOMEOWNER          (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
SENTRY INSURANCE A MUTUAL COMPANY                                                19,779           0          0             NA
STANDARD FIRE INSURANCE COMPANY (THE)                                         1,593,439           0          0            0.00
STANDARD GUARANTY INSURANCE COMPANY                                             293,458           1          0            0.00
STATE FARM FIRE AND CASUALTY COMPANY                                        161,191,541          40         17            0.33
SUBLIMITY INSURANCE COMPANY                                                   4,802,287           5          2            1.31
SUTTER INSURANCE COMPANY                                                        158,658           0          0            0.00
TEACHERS INSURANCE COMPANY                                                      485,868           0          0            0.00
TRAVELERS COMMERCIAL INSURANCE COMPANY                                        1,302,540           0          0            0.00
TRAVELERS HOME AND MARINE INSURANCE COMPANY (THE)                             6,570,323           7          6            2.87
TRAVELERS INDEMNITY COMPANY OF AMERICA                                        1,644,693           2          1            1.91
TWIN CITY FIRE INSURANCE COMPANY                                                355,091           1          0            0.00
UNIGARD INDEMNITY COMPANY                                                     2,336,042           0          0            0.00
UNIGARD INSURANCE COMPANY                                                     1,793,893           1          1            1.75
UNITED HERITAGE PROPERTY & CASUALTY COMPANY                                   3,164,550           1          1            0.99
UNITED SERVICES AUTOMOBILE ASSOCIATION                                       11,342,622           1          1            0.28
UNITRIN AUTO AND HOME INSURANCE COMPANY                                         185,771           1          0            0.00
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY                                       70,306           0          0             NA
USAA CASUALTY INSURANCE COMPANY                                              12,456,918           2          2            0.50
USAA GENERAL INDEMNITY COMPANY                                                  535,085           0          0            0.00
VALLEY PROPERTY & CASUALTY INSURANCE COMPANY                                  6,536,403           5          4            1.92
WEST AMERICAN INSURANCE COMPANY                                                 871,130           1          1            3.61
WESTERN NATIONAL ASSURANCE COMPANY                                               31,639           0          0             NA
WESTERN PROTECTORS INSURANCE COMPANY                                          1,430,148           0          0            0.00
              Total for HOMEOWNER                                           622,589,926          304       198




REPORT - UA8085                                                                                                  Page 43 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
4 EVER LIFE INSURANCE COMPANY                                                   17,601           0          0            NA
5 STAR LIFE INSURANCE COMPANY                                                  543,938           0          0           0.00
AAA LIFE INSURANCE COMPANY                                                   2,065,555           0          0           0.00
ABILITY INSURANCE COMPANY                                                       10,360           0          0            NA
ACACIA LIFE INSURANCE COMPANY                                                  641,632           3          2          31.07
AETNA LIFE INSURANCE COMPANY                                                 1,387,295           1          1           7.18
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA                                838,431           1          1          11.89
ALLSTATE LIFE INSURANCE COMPANY                                              5,835,391           1          1           1.71
AMERICAN BANKERS LIFE ASSURANCE CO OF FLORIDA                                1,051,727           0          0           0.00
AMERICAN CAPITOL INSURANCE COMPANY                                               2,264           0          0            NA
AMERICAN EQUITY INVESTMENT LIFE INSURANCE COMPANY                                2,330           0          0            NA
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS                           1,523,423           0          0           0.00
AMERICAN FAMILY LIFE INSURANCE COMPANY                                       5,768,451           1          0           0.00
AMERICAN FIDELITY ASSURANCE COMPANY                                          1,821,536           0          0           0.00
AMERICAN FIDELITY LIFE INSURANCE COMPANY                                        79,891           0          0            NA
AMERICAN GENERAL ASSURANCE COMPANY                                             169,897           1          0           0.00
AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE COMPANY                           321,854           0          0           0.00
AMERICAN GENERAL LIFE INSURANCE COMPANY                                     16,525,226           5          2           1.21
AMERICAN GENERAL LIFE INSURANCE COMPANY OF DELAWARE                            429,294           1          0           0.00
AMERICAN HEALTH AND LIFE INSURANCE COMPANY                                     417,900           0          0           0.00
AMERICAN HERITAGE LIFE INSURANCE COMPANY                                       372,458           0          0           0.00
AMERICAN INCOME LIFE INSURANCE COMPANY                                       7,215,399           2          2           2.76
AMERICAN MEMORIAL LIFE INSURANCE COMPANY                                     2,492,581           4          3          12.00
AMERICAN MODERN LIFE INSURANCE COMPANY                                       1,097,284           0          0           0.00
AMERICAN NATIONAL INSURANCE COMPANY                                          1,735,254           0          0           0.00



REPORT - UA8085                                                                                                 Page 44 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AMERICAN NATIONAL LIFE INSURANCE COMPANY OF TEXAS                               4,555            0          0             NA
AMERICAN PIONEER LIFE INSURANCE COMPANY                                         3,084            0          0             NA
AMERICAN PROGRESSIVE LIFE AND HEALTH INSURANCE COMPANY                          2,251            0          0             NA
OF NEW YORK
AMERICAN PUBLIC LIFE INSURANCE COMPANY                                             152           0          0            NA
AMERICAN REPUBLIC INSURANCE COMPANY                                            162,838           1          1          61.21
AMERICAN UNDERWRITERS LIFE INSURANCE COMPANY                                    35,333           0          0            NA
AMERICAN UNITED LIFE INSURANCE COMPANY                                       2,316,089           0          0           0.00
AMERICAN-AMICABLE LIFE INSURANCE COMPANY OF TEXAS                              187,029           0          0           0.00
AMERICO FINANCIAL LIFE AND ANNUITY INSURANCE COMPANY                           624,987           0          0           0.00
AMERITAS LIFE INSURANCE CORPORATION                                            634,744           0          0           0.00
AMICA LIFE INSURANCE COMPANY                                                   738,338           0          0           0.00
ANTHEM LIFE INSURANCE COMPANY                                                   17,745           0          0            NA
ASSURITY LIFE INSURANCE COMPANY                                                984,361           0          0           0.00
AURORA NATIONAL LIFE ASSURANCE COMPANY                                         376,254           0          0           0.00
AVIVA LIFE AND ANNUITY COMPANY                                               8,554,449           1          1           1.17
AXA EQUITABLE LIFE AND ANNUITY COMPANY                                         106,146           0          0           0.00
AXA EQUITABLE LIFE INSURANCE COMPANY                                        11,959,524           0          0           0.00
BALBOA LIFE INSURANCE COMPANY                                                   23,059           0          0            NA
BALTIMORE LIFE INSURANCE COMPANY (THE)                                         127,669           0          0           0.00
BANKERS FIDELITY LIFE INSURANCE COMPANY                                         11,160           0          0            NA
BANKERS LIFE AND CASUALTY COMPANY                                            2,764,236           4          3          10.82
BANNER LIFE INSURANCE COMPANY                                                6,552,841           1          1           1.52
BAPTIST LIFE ASSOCIATION                                                         3,632           0          0            NA
BENEFICIAL LIFE INSURANCE COMPANY                                            2,408,752           0          0           0.00
BERKLEY LIFE AND HEALTH INSURANCE COMPANY                                        1,128           1          1            NA


REPORT - UA8085                                                                                                 Page 45 of 62
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2010                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010            Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA                                   182,799           0          0           0.00
BEST LIFE AND HEALTH INSURANCE COMPANY                                         11,975           0          0            NA
BOSTON MUTUAL LIFE INSURANCE COMPANY                                          224,321           0          0           0.00
BROKERS NATIONAL LIFE ASSURANCE COMPANY                                           896           0          0            NA
C. M. LIFE INSURANCE COMPANY                                                1,550,484           0          0           0.00
CANADA LIFE ASSURANCE COMPANY (THE)                                           392,951           0          0           0.00
CATHOLIC ORDER OF FORESTERS                                                    72,815           0          0            NA
CENTRAL RESERVE LIFE INSURANCE COMPANY                                          2,300           0          0            NA
CENTRAL SECURITY LIFE INSURANCE COMPANY                                        14,923           0          0            NA
CENTRAL STATES HEALTH & LIFE CO OF OMAHA                                      224,241           0          0           0.00
CENTRAL UNITED LIFE INSURANCE COMPANY                                          13,147           0          0            NA
CENTURION LIFE INSURANCE COMPANY                                               28,472           0          0            NA
CHESAPEAKE LIFE INSURANCE COMPANY (THE)                                       368,364           1          1          27.06
CICA LIFE INSURANCE COMPANY OF AMERICA                                          6,159           0          0            NA
CIGNA HEALTH AND LIFE INSURANCE COMPANY                                         1,399           0          0            NA
CINCINNATI LIFE INSURANCE COMPANY (THE)                                       205,192           0          0           0.00
COLONIAL LIFE & ACCIDENT INSURANCE COMPANY                                    771,969           1          1          12.91
COLONIAL PENN LIFE INSURANCE COMPANY                                        1,412,403           2          1           7.06
COLORADO BANKERS LIFE INSURANCE COMPANY                                       158,487           0          0           0.00
COLUMBIAN LIFE INSURANCE COMPANY                                              233,630           1          1          42.66
COLUMBIAN MUTUAL LIFE INSURANCE COMPANY                                         7,932           0          0            NA
COLUMBUS LIFE INSURANCE COMPANY                                             1,173,027           0          0           0.00
COMBINED INSURANCE COMPANY OF AMERICA                                         988,477           0          0           0.00
COMMONWEALTH ANNUITY AND LIFE INSURANCE COMPANY                               860,622           0          0           0.00
COMPANION LIFE INSURANCE COMPANY                                               41,001           0          0            NA



REPORT - UA8085                                                                                                Page 46 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
COMPBENEFITS INSURANCE COMPANY                                                   1,074           0          0             NA
CONNECTICUT GENERAL LIFE INSURANCE COMPANY                                   1,524,995           0          0            0.00
CONSECO LIFE INSURANCE COMPANY                                               1,274,811           2          0            0.00
CONSTITUTION LIFE INSURANCE COMPANY                                              5,839           0          0             NA
CONTINENTAL AMERICAN INSURANCE COMPANY                                           2,601           0          0             NA
CONTINENTAL ASSURANCE COMPANY                                                  125,216           0          0            0.00
CONTINENTAL GENERAL INSURANCE COMPANY                                          128,763           0          0            0.00
COUNTRY INVESTORS LIFE ASSURANCE COMPANY                                     1,090,183           1          0            0.00
COUNTRY LIFE INSURANCE COMPANY                                              17,852,343           0          0            0.00
CROATIAN FRATERNAL UNION OF AMERICA                                              7,891           0          0             NA
CROWN LIFE INSURANCE COMPANY                                                   337,759           0          0            0.00
CSI LIFE INSURANCE COMPANY                                                       2,924           0          0             NA
CUNA MUTUAL INSURANCE SOCIETY                                                5,942,757           1          1            1.68
DEGREE OF HONOR PROTECTIVE ASSOCIATION                                          61,360           0          0             NA
DELAWARE AMERICAN LIFE INSURANCE COMPANY                                        32,419           0          0             NA
EMC NATIONAL LIFE COMPANY                                                       77,958           0          0             NA
EMPLOYEES LIFE COMPANY (MUTUAL)                                                  7,611           0          0             NA
ENTERPRISE LIFE INSURANCE COMPANY                                               -3,097           0          0             NA
EQUITABLE LIFE AND CASUALTY INSURANCE COMPANY                                  420,189           0          0            0.00
EQUITRUST LIFE INSURANCE COMPANY                                                18,779           0          0             NA
EVERENCE ASSOCIATION, INC.                                                      84,214           0          0             NA
FAMILY HERITAGE LIFE INSURANCE COMPANY OF AMERICA                                2,469           0          0             NA
FAMILY LIFE INSURANCE COMPANY                                                   45,872           0          0             NA
FAMILY SERVICE LIFE INSURANCE COMPANY                                               59           0          0             NA
FARM BUREAU LIFE INSURANCE COMPANY                                             438,839           1          0            0.00



REPORT - UA8085                                                                                                 Page 47 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
FARMERS NEW WORLD LIFE INSURANCE COMPANY                                    22,845,433           6          2            0.87
FEDERAL LIFE INSURANCE COMPANY (MUTUAL)                                          7,689           0          0             NA
FEDERATED LIFE INSURANCE COMPANY                                               360,177           0          0            0.00
FIDELITY & GUARANTY LIFE INSURANCE COMPANY                                   2,739,152           0          0            0.00
FIDELITY INVESTMENTS LIFE INSURANCE COMPANY                                    161,380           0          0            0.00
FIDELITY LIFE ASSOCIATION, A LEGAL RESERVE LIFE INSURANCE                      694,175           0          0            0.00
COMPANY
FIDELITY SECURITY LIFE INSURANCE COMPANY                                       65,460            0          0             NA
FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY                              102,401            0          0            0.00
FIRST CATHOLIC SLOVAK LADIES ASSOCIATION OF THE UNITED                        204,049            0          0            0.00
STATES
FIRST HEALTH LIFE & HEALTH INSURANCE COMPANY                                       407           0          0            NA
FIRST INVESTORS LIFE INSURANCE COMPANY                                       4,428,218           0          0           0.00
FIRST PENN-PACIFIC LIFE INSURANCE COMPANY                                    1,579,270           2          0           0.00
FORETHOUGHT LIFE INSURANCE COMPANY                                           3,720,172           1          0           0.00
FORT DEARBORN LIFE INSURANCE COMPANY                                           101,557           0          0           0.00
FUNERAL DIRECTORS LIFE INSURANCE COMPANY                                       762,312           0          0           0.00
GARDEN STATE LIFE INSURANCE COMPANY                                            300,748           1          1          33.14
GENERAL AMERICAN LIFE INSURANCE COMPANY                                      4,430,071           0          0           0.00
GENERAL FIDELITY LIFE INSURANCE COMPANY                                         18,114           0          0            NA
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY                                 16,017,057           1          1           0.62
GENWORTH LIFE INSURANCE COMPANY                                              4,263,893           2          2           4.68
GERBER LIFE INSURANCE COMPANY                                                1,518,742           1          1           6.56
GLOBE LIFE AND ACCIDENT INSURANCE COMPANY                                    3,191,623           1          1           3.12
GOLDEN RULE INSURANCE COMPANY                                                  184,166           0          0           0.00
GOVERNMENT PERSONNEL MUTUAL LIFE INSURANCE COMPANY                             268,319           0          0           0.00


REPORT - UA8085                                                                                                 Page 48 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
GREAT AMERICAN LIFE INSURANCE COMPANY                                          410,994           0          0            0.00
GREAT SOUTHERN LIFE INSURANCE COMPANY                                          438,337           0          0            0.00
GREAT WESTERN INSURANCE COMPANY                                              5,524,097           0          0            0.00
GREAT-WEST LIFE & ANNUITY INSURANCE COMPANY                                  9,840,595           0          0            0.00
GREAT-WEST LIFE ASSURANCE COMPANY (THE)                                        553,616           0          0            0.00
GUARANTEE TRUST LIFE INSURANCE COMPANY                                         113,964           0          0            0.00
GUARANTY INCOME LIFE INSURANCE COMPANY                                           1,286           0          0             NA
GUARDIAN INSURANCE & ANNUITY COMPANY, INC. (THE)                               166,361           0          0            0.00
GUARDIAN LIFE INSURANCE COMPANY OF AMERICA (THE)                            22,522,245           0          0            0.00
HARTFORD LIFE AND ACCIDENT INSURANCE COMPANY                                10,883,081           0          0            0.00
HARTFORD LIFE AND ANNUITY INSURANCE COMPANY                                 11,593,724           2          2            1.72
HARTFORD LIFE INSURANCE COMPANY                                              2,077,955           2          2            9.59
HCC LIFE INSURANCE COMPANY                                                     431,969           0          0            0.00
HEALTH NET LIFE INSURANCE COMPANY                                               23,840           0          0             NA
HERITAGE UNION LIFE INSURANCE COMPANY                                           43,607           0          0             NA
HOMESTEADERS LIFE COMPANY                                                      140,956           0          0            0.00
HORACE MANN LIFE INSURANCE COMPANY                                           1,023,662           0          0            0.00
HOUSEHOLD LIFE INSURANCE COMPANY                                               453,322           0          0            0.00
HUMANA INSURANCE COMPANY                                                        11,893           0          0             NA
HUMANADENTAL INSURANCE COMPANY                                                   6,349           0          0             NA
IA AMERICAN LIFE INSURANCE COMPANY                                               4,513           0          0             NA
IDEALIFE INSURANCE COMPANY                                                      24,127           0          0             NA
ILLINOIS MUTUAL LIFE INSURANCE COMPANY                                          66,661           0          0             NA
INDEPENDENT ORDER OF FORESTERS                                               2,610,676           0          0            0.00
INDIVIDUAL ASSURANCE COMPANY LIFE, HEALTH AND ACCIDENT                         -48,223           0          0             NA



REPORT - UA8085                                                                                                 Page 49 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
INDUSTRIAL ALLIANCE PACIFIC INSURANCE AND FINANCIAL                            60,126            0          0             NA
SERVICES, INC.
ING LIFE INSURANCE AND ANNUITY COMPANY                                         463,689           2          1          21.50
ING USA ANNUITY & LIFE INSURANCE COMPANY                                     1,094,244           1          0           0.00
INTEGRITY LIFE INSURANCE COMPANY                                                 5,658           0          0            NA
INTRAMERICA LIFE INSURANCE COMPANY                                                 563           0          0            NA
INVESTORS CONSOLIDATED INSURANCE COMPANY                                           401           0          0            NA
INVESTORS LIFE INSURANCE COMPANY OF NORTH AMERICA                               78,511           0          0            NA
JACKSON NATIONAL LIFE INSURANCE COMPANY                                      7,117,033           1          1           1.40
JEFFERSON NATIONAL LIFE INSURANCE COMPANY                                       79,524           0          0            NA
JMIC LIFE INSURANCE COMPANY                                                     -4,037           1          1            NA
JOHN ALDEN LIFE INSURANCE COMPANY                                              126,382           1          0           0.00
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY                                    12,653           0          0            NA
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)                                55,791,422           5          4           0.71
KANAWHA INSURANCE COMPANY                                                       13,239           0          0            NA
KANSAS CITY LIFE INSURANCE COMPANY                                           3,072,240           0          0           0.00
KNIGHTS OF COLUMBUS                                                          3,585,202           0          0           0.00
LAFAYETTE LIFE INSURANCE COMPANY (THE)                                       1,614,650           0          0           0.00
LANDCAR LIFE INSURANCE COMPANY                                                  29,035           0          0            NA
LIBERTY BANKERS LIFE INSURANCE COMPANY                                           4,205           0          0            NA
LIBERTY LIFE ASSURANCE COMPANY OF BOSTON                                     5,972,096           0          0           0.00
LIBERTY LIFE INSURANCE COMPANY                                               2,032,667           1          0           0.00
LIBERTY NATIONAL LIFE INSURANCE COMPANY                                        558,568           0          0           0.00
LIFE INSURANCE COMPANY OF NORTH AMERICA                                      5,671,401           0          0           0.00
LIFE INSURANCE COMPANY OF THE SOUTHWEST                                        842,232           3          3          35.50
LIFE OF THE SOUTH INSURANCE COMPANY                                             55,334           0          0            NA


REPORT - UA8085                                                                                                 Page 50 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
LIFESECURE INSURANCE COMPANY                                                    44,912           2          2            NA
LIFEWISE ASSURANCE COMPANY                                                     695,362           0          0           0.00
LINCOLN BENEFIT LIFE COMPANY                                                15,791,333           4          2           1.26
LINCOLN HERITAGE LIFE INSURANCE COMPANY                                      4,976,719           2          1           2.00
LINCOLN LIFE & ANNUITY COMPANY OF NEW YORK                                      47,991           0          0            NA
LINCOLN MUTUAL LIFE AND CASUALTY INSURANCE COMPANY                               2,085           0          0            NA
LINCOLN NATIONAL LIFE INSURANCE COMPANY (THE)                               37,646,509           2          2           0.53
LONGEVITY INSURANCE COMPANY                                                     12,038           0          0            NA
LOYAL AMERICAN LIFE INSURANCE COMPANY                                           34,131           0          0            NA
MADISON NATIONAL LIFE INSURANCE COMPANY, INC.                                  333,937           0          0           0.00
MANHATTAN LIFE INSURANCE COMPANY (THE)                                          60,693           0          0            NA
MANHATTAN NATIONAL LIFE INSURANCE COMPANY                                      169,523           0          0           0.00
MARQUETTE NATIONAL LIFE INSURANCE COMPANY                                          360           0          0            NA
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY                                 16,593,250           1          1           0.60
MEDICO INSURANCE COMPANY                                                        21,727           0          0            NA
MEGA LIFE AND HEALTH INSURANCE COMPANY (THE)                                   141,687           0          0           0.00
MEMBERS LIFE INSURANCE COMPANY                                                  12,078           0          0            NA
MERIT LIFE INSURANCE COMPANY                                                   224,960           0          0           0.00
METLIFE INSURANCE COMPANY OF CONNECTICUT                                     4,206,298           7          6          14.22
METLIFE INVESTORS INSURANCE COMPANY                                             36,612           0          0            NA
METLIFE INVESTORS USA INSURANCE COMPANY                                      7,004,275           1          1           1.42
METROPOLITAN LIFE INSURANCE COMPANY                                         46,419,413           0          0           0.00
METROPOLITAN TOWER LIFE INSURANCE COMPANY                                      551,060           0          0           0.00
MID-WEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE                           38,703           0          0            NA
MIDLAND NATIONAL LIFE INSURANCE COMPANY                                      8,667,014           4          1           1.15



REPORT - UA8085                                                                                                 Page 51 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
MIDWESTERN UNITED LIFE INSURANCE COMPANY                                        13,521           0          0            NA
MINNESOTA LIFE INSURANCE COMPANY                                            16,122,795           0          0           0.00
MML BAY STATE LIFE INSURANCE COMPANY                                           674,021           0          0           0.00
MODERN WOODMEN OF AMERICA                                                      499,138           0          0           0.00
MOLINA HEALTHCARE INSURANCE COMPANY                                              9,812           0          0            NA
MONARCH LIFE INSURANCE COMPANY                                                  17,233           0          0            NA
MONUMENTAL LIFE INSURANCE COMPANY                                              887,731           0          0           0.00
MONY LIFE INSURANCE COMPANY                                                  4,553,329           0          0           0.00
MONY LIFE INSURANCE COMPANY OF AMERICA                                       2,075,222           0          0           0.00
MTL INSURANCE COMPANY                                                        1,611,514           0          0           0.00
MUTUAL OF AMERICA LIFE INSURANCE COMPANY                                        23,193           0          0            NA
NATIONAL BENEFIT LIFE INSURANCE COMPANY                                         90,841           0          0            NA
NATIONAL CATHOLIC SOCIETY OF FORESTERS                                         124,831           1          1          79.84
NATIONAL FARMERS UNION LIFE INSURANCE COMPANY                                   67,166           0          0            NA
NATIONAL GUARDIAN LIFE INSURANCE COMPANY                                       143,712           0          0           0.00
NATIONAL LIFE INSURANCE COMPANY                                              2,650,326           0          0           0.00
NATIONAL TEACHERS ASSOCIATES LIFE INSURANCE COMPANY                                250           0          0            NA
NATIONAL WESTERN LIFE INSURANCE COMPANY                                         40,575           0          0            NA
NATIONWIDE LIFE AND ANNUITY INSURANCE COMPANY                                6,032,036           0          0           0.00
NATIONWIDE LIFE INSURANCE COMPANY                                            2,039,783           1          1           4.89
NEW ENGLAND LIFE INSURANCE COMPANY                                           1,676,763           0          0           0.00
NEW YORK LIFE INSURANCE AND ANNUITY CORPORATION                             25,527,619           0          0           0.00
NEW YORK LIFE INSURANCE COMPANY                                             40,830,563           6          2           0.49
NORTH AMERICAN COMPANY FOR LIFE AND HEALTH INSURANCE                         5,585,817           3          2           3.57
NORTH COAST LIFE INSURANCE COMPANY                                             365,295           0          0           0.00



REPORT - UA8085                                                                                                 Page 52 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
NORTHWESTERN MUTUAL LIFE INSURANCE CO                                       81,946,553           2          0           0.00
NYLIFE INSURANCE COMPANY OF ARIZONA                                          1,024,873           0          0           0.00
OCCIDENTAL LIFE INSURANCE COMPANY OF NORTH CAROLINA                             48,489           0          0            NA
OHIO NATIONAL LIFE ASSURANCE CORPORATION                                     4,035,118           0          0           0.00
OHIO NATIONAL LIFE INSURANCE COMPANY (THE)                                   1,414,571           2          0           0.00
OHIO STATE LIFE INSURANCE COMPANY                                              228,976           0          0           0.00
OLD AMERICAN INSURANCE COMPANY                                               1,646,517           1          0           0.00
OLD REPUBLIC LIFE INSURANCE COMPANY                                            353,644           0          0           0.00
OMAHA WOODMEN LIFE INSURANCE SOCIETY                                           263,131           0          0           0.00
OXFORD LIFE INSURANCE COMPANY                                                  112,162           0          0           0.00
PACIFIC GUARDIAN LIFE INSURANCE COMPANY, LIMITED                               372,547           2          1          26.75
PACIFIC LIFE INSURANCE COMPANY                                              25,571,142           0          0           0.00
PAN-AMERICAN ASSURANCE COMPANY                                                 131,454           0          0           0.00
PAN-AMERICAN LIFE INSURANCE COMPANY                                             16,850           0          0            NA
PARK AVENUE LIFE INSURANCE COMPANY                                               3,288           0          0            NA
PAUL REVERE LIFE INSURANCE COMPANY                                              24,073           0          0            NA
PAUL REVERE VARIABLE ANNUITY INSURANCE COMPANY                                   1,032           0          0            NA
PENN INSURANCE AND ANNUITY COMPANY (THE)                                     2,668,164           0          0           0.00
PENN MUTUAL LIFE INSURANCE COMPANY                                           2,562,373           1          1           3.89
PENNSYLVANIA LIFE INSURANCE COMPANY                                             27,672           0          0            NA
PERICO LIFE INSURANCE COMPANY                                                      246           0          0            NA
PHARMACISTS LIFE INSURANCE COMPANY (THE)                                        23,588           0          0            NA
PHILADELPHIA FINANCIAL LIFE ASSURANCE COMPANY                                    1,995           0          0            NA
PHL VARIABLE INSURANCE COMPANY                                               1,486,796           0          0           0.00
PHOENIX LIFE AND ANNUITY COMPANY                                               203,059           0          0           0.00



REPORT - UA8085                                                                                                 Page 53 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
PHOENIX LIFE INSURANCE COMPANY                                               3,208,483           0          0            0.00
PHYSICIANS LIFE INSURANCE COMPANY                                            1,568,609           1          1            6.35
PIONEER AMERICAN INSURANCE COMPANY                                              20,900           0          0             NA
PIONEER MUTUAL LIFE INSURANCE COMPANY                                        1,996,546           0          0            0.00
PIONEER SECURITY LIFE INSURANCE COMPANY                                         19,319           0          0             NA
POLISH NATIONAL ALLIANCE OF THE UNITED STATES                                    1,021           0          0             NA
PRESIDENTIAL LIFE INSURANCE COMPANY                                             94,231           0          0             NA
PRIMERICA LIFE INSURANCE COMPANY                                            14,588,407           0          0            0.00
PRINCIPAL LIFE INSURANCE COMPANY                                             8,761,175           0          0            0.00
PRINCIPAL NATIONAL LIFE INSURANCE COMPANY                                      579,795           0          0            0.00
PROFESSIONAL INSURANCE COMPANY                                                   1,478           0          0             NA
PROTECTIVE LIFE AND ANNUITY INSURANCE COMPANY                                   15,774           0          0             NA
PROTECTIVE LIFE INSURANCE COMPANY                                           12,334,501           4          3            2.42
PROVIDENT AMERICAN LIFE & HEALTH INSURANCE COMPANY                              45,464           0          0             NA
PROVIDENT LIFE & ACCIDENT INSURANCE COMPANY                                  1,153,984           0          0            0.00
PRUCO LIFE INSURANCE COMPANY                                                12,724,611           0          0            0.00
PRUDENTIAL ANNUITIES LIFE ASSURANCE CORPORATION                                 33,983           0          0             NA
PRUDENTIAL INSURANCE COMPANY OF AMERICA                                     26,372,987           6          5            1.89
PYRAMID LIFE INSURANCE COMPANY                                                 161,080           0          0            0.00
REASSURE AMERICA LIFE INSURANCE COMPANY                                      5,641,648           4          2            3.53
REGENCE LIFE AND HEALTH INSURANCE COMPANY                                   10,277,758           3          3            2.91
RELIABLE LIFE INSURANCE COMPANY (THE)                                              916           0          0             NA
RELIANCE STANDARD LIFE INSURANCE COMPANY                                     2,768,592           0          0            0.00
RELIASTAR LIFE INSURANCE COMPANY                                            12,527,272           2          1            0.80
RELIASTAR LIFE INSURANCE COMPANY OF NEW YORK                                    86,029           0          0             NA



REPORT - UA8085                                                                                                 Page 54 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
RESOURCE LIFE INSURANCE COMPANY                                                 -3,304           0          0             NA
RIVERSOURCE LIFE INSURANCE COMPANY                                          15,044,070           1          1            0.66
ROYAL NEIGHBORS OF AMERICA                                                     169,517           0          0            0.00
S.USA LIFE INSURANCE COMPANY, INC.                                              20,083           0          0             NA
SAGICOR LIFE INSURANCE COMPANY                                                 248,999           0          0            0.00
SAVINGS BANK LIFE INSURANCE COMPANY OF MASSACHUSETTS                           138,404           0          0            0.00
(THE)
SEARS LIFE INSURANCE COMPANY                                                   114,376           0          0            0.00
SECURIAN LIFE INSURANCE COMPANY                                                  8,385           0          0             NA
SECURITY BENEFIT LIFE INSURANCE COMPANY                                        129,649           0          0            0.00
SECURITY LIFE INSURANCE COMPANY OF AMERICA                                       7,862           0          0             NA
SECURITY LIFE OF DENVER INSURANCE COMPANY                                    7,350,595           2          2            2.71
SECURITY MUTUAL LIFE INSURANCE COMPANY OF NEW YORK                             182,859           0          0            0.00
SECURITY NATIONAL LIFE INSURANCE COMPANY                                        15,946           0          0             NA
SENIOR LIFE INSURANCE COMPANY                                                   10,732           0          0             NA
SENTINEL SECURITY LIFE INSURANCE COMPANY                                       148,629           0          0            0.00
SENTRY LIFE INSURANCE COMPANY                                                  205,309           0          0            0.00
SETTLERS LIFE INSURANCE COMPANY                                                  2,721           0          0             NA
SONS OF NORWAY                                                                  66,400           0          0             NA
STANDARD INSURANCE COMPANY                                                  54,170,396           5          2            0.37
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY                                   113,858           0          0            0.00
STANDARD LIFE INSURANCE COMPANY OF INDIANA                                      43,552           0          0             NA
STANDARD SECURITY LIFE INSURANCE COMPANY OF NEW YORK                             5,911           0          0             NA
STARMOUNT LIFE INSURANCE COMPANY                                                43,410           0          0             NA
STATE FARM LIFE INSURANCE COMPANY                                           47,272,774           5          3            0.63
STATE LIFE INSURANCE COMPANY (THE)                                           1,085,584           0          0            0.00


REPORT - UA8085                                                                                                 Page 55 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
STATE MUTUAL INSURANCE COMPANY                                                  32,731           0          0            NA
STERLING INVESTORS LIFE INSURANCE COMPANY                                        6,750           0          0            NA
STONEBRIDGE LIFE INSURANCE COMPANY                                             994,174           2          1          10.03
SUN LIFE AND HEALTH INSURANCE COMPANY (U.S.)                                   565,793           0          0           0.00
SUN LIFE ASSURANCE COMPANY OF CANADA                                         7,265,869           1          1           1.37
SUN LIFE ASSURANCE COMPANY OF CANADA (U.S.)                                    114,236           0          0           0.00
SUNAMERICA ANNUITY AND LIFE ASSURANCE COMPANY                                  205,310           0          0           0.00
SUNAMERICA LIFE INSURANCE COMPANY                                              173,070           0          0           0.00
SUNSET LIFE INSURANCE COMPANY OF AMERICA                                       764,836           0          0           0.00
SURETY LIFE INSURANCE COMPANY                                                  867,304           1          0           0.00
SYMETRA LIFE INSURANCE COMPANY                                               9,458,601           1          0           0.00
SYMETRA NATIONAL LIFE INSURANCE COMPANY                                         12,283           0          0            NA
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA                        2,945,245           1          1           3.38
TEXAS LIFE INSURANCE COMPANY                                                   441,347           0          0           0.00
THRIVENT FINANCIAL FOR LUTHERANS                                            15,201,973           3          3           1.97
THRIVENT LIFE INSURANCE COMPANY                                                 60,776           0          0            NA
TIAA-CREF LIFE INSURANCE COMPANY                                               632,897           0          0           0.00
TIME INSURANCE COMPANY                                                         185,486           0          0           0.00
TRANS WORLD ASSURANCE COMPANY                                                   97,197           0          0            NA
TRANSAMERICA ADVISORS LIFE INSURANCE COMPANY                                   112,215           0          0           0.00
TRANSAMERICA FINANCIAL LIFE INSURANCE COMPANY                                    6,230           0          0            NA
TRANSAMERICA LIFE INSURANCE COMPANY                                         26,269,351           7          5           1.90
TRUSTMARK INSURANCE COMPANY                                                    361,030           0          0           0.00
U.S. FINANCIAL LIFE INSURANCE COMPANY                                        2,155,914           0          0           0.00
ULLICO LIFE INSURANCE COMPANY                                                   14,647           0          0            NA



REPORT - UA8085                                                                                                 Page 56 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
UNICARE LIFE & HEALTH INSURANCE COMPANY                                            122           0          0            NA
UNIFIED LIFE INSURANCE COMPANY                                                     -93           0          0            NA
UNIMERICA INSURANCE COMPANY                                                     64,314           0          0            NA
UNION BANKERS INSURANCE COMPANY                                                149,883           0          0           0.00
UNION CENTRAL LIFE INSURANCE COMPANY                                         2,816,499           0          0           0.00
UNION FIDELITY LIFE INSURANCE COMPANY                                          175,277           1          0           0.00
UNION LABOR LIFE INSURANCE COMPANY                                             727,515           0          0           0.00
UNION SECURITY INSURANCE COMPANY                                             2,315,192           2          1           4.31
UNITED AMERICAN INSURANCE COMPANY                                              284,093           2          2          70.17
UNITED COMMERCIAL TRAVELERS OF AMERICA(THE ORDER OF)                             6,095           0          0            NA
UNITED FIDELITY LIFE INSURANCE COMPANY                                          89,993           0          0            NA
UNITED HERITAGE LIFE INSURANCE COMPANY                                       1,383,971           0          0           0.00
UNITED HOME LIFE INSURANCE COMPANY                                              44,592           0          0            NA
UNITED INSURANCE COMPANY OF AMERICA                                              7,851           0          0            NA
UNITED INVESTORS LIFE INSURANCE COMPANY                                      1,957,022           0          0           0.00
UNITED OF OMAHA LIFE INSURANCE COMPANY                                      12,272,777           2          1           0.81
UNITED STATES LETTER CARRIERS MUTUAL BENEFIT ASSOCIATION                        12,473           0          0            NA
UNITED STATES LIFE INSURANCE COMPANY IN THE CITY OF NEW                        486,919           0          0           0.00
YORK (THE)
UNITED TEACHER ASSOCIATES INSURANCE COMPANY                                    86,755            0          0             NA
UNITED WORLD LIFE INSURANCE COMPANY                                            13,167            0          0             NA
UNITEDHEALTHCARE INSURANCE COMPANY                                            303,407            0          0            0.00
UNITY FINANCIAL LIFE INSURANCE COMPANY                                         63,428            0          0             NA
UNITY MUTUAL LIFE INSURANCE COMPANY                                            14,944            0          0             NA
UNIVERSAL GUARANTY LIFE INSURANCE COMPANY                                       7,408            0          0             NA
UNIVERSAL UNDERWRITERS LIFE INSURANCE COMPANY                                 193,490            0          0            0.00


REPORT - UA8085                                                                                                 Page 57 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LIFE   (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
UNUM LIFE INSURANCE COMPANY OF AMERICA                                      11,695,113           1          0           0.00
USAA DIRECT LIFE INSURANCE COMPANY                                                 450           0          0            NA
USAA LIFE INSURANCE COMPANY                                                  8,341,083           0          0           0.00
VANTIS LIFE INSURANCE COMPANY                                                   11,811           0          0            NA
WASHINGTON NATIONAL INSURANCE COMPANY                                          450,273           4          4          88.54
WEST COAST LIFE INSURANCE COMPANY                                           10,610,688           0          0           0.00
WESTERN AND SOUTHERN LIFE INSURANCE COMPANY (THE)                               69,154           0          0            NA
WESTERN FRATERNAL LIFE ASSOCIATION                                              20,351           0          0            NA
WESTERN NATIONAL LIFE INSURANCE COMPANY                                          6,305           0          0            NA
WESTERN RESERVE LIFE ASSURANCE CO. OF OHIO                                  16,552,700           0          0           0.00
WESTERN UNITED LIFE ASSURANCE COMPANY                                            1,701           0          0            NA
WESTERN-SOUTHERN LIFE ASSURANCE COMPANY                                        125,165           0          0           0.00
WILLIAM PENN LIFE INSURANCE COMPANY OF NEW YORK                                 41,863           0          0            NA
WILTON REASSURANCE LIFE COMPANY OF NEW YORK                                     49,950           0          0            NA
WOMAN'S LIFE INSURANCE SOCIETY                                                   2,266           0          0            NA
WOODMEN OF THE WORLD                                                            85,816           0          0            NA
WORLD INSURANCE COMPANY                                                          2,495           0          0            NA
ZALE LIFE INSURANCE COMPANY                                                      3,069           0          0            NA
ZURICH AMERICAN LIFE INSURANCE COMPANY                                         107,412           0          0           0.00
              Total for LIFE                                            1,116,305,745           175       112




REPORT - UA8085                                                                                                 Page 58 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LONG-TERM CARE
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
ABILITY INSURANCE COMPANY                                                    2,842,662           2          2            1.84
AETNA LIFE INSURANCE COMPANY                                                    71,523           0          0             NA
AF&L INSURANCE COMPANY                                                         153,518           0          0            0.00
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA                              2,662,961           1          1            0.98
ALLSTATE LIFE INSURANCE COMPANY                                                  8,664           0          0             NA
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS                             179,896           0          0            0.00
AMERICAN FAMILY MUTUAL INSURANCE COMPANY                                        47,590           0          0             NA
AMERICAN FIDELITY ASSURANCE COMPANY                                            265,212           0          0            0.00
AMERICAN GENERAL LIFE INSURANCE COMPANY                                          3,956           0          0             NA
AMERICAN GENERAL LIFE INSURANCE COMPANY OF DELAWARE                            275,451           0          0            0.00
AMERICAN HERITAGE LIFE INSURANCE COMPANY                                         3,753           0          0             NA
AMERICAN PROGRESSIVE LIFE AND HEALTH INSURANCE COMPANY                             730           0          0             NA
OF NEW YORK
AMERICAN REPUBLIC INSURANCE COMPANY                                            201,584           0          0            0.00
ASSURITY LIFE INSURANCE COMPANY                                                 22,868           0          0             NA
BANKERS LIFE AND CASUALTY COMPANY                                           13,822,330          25         22            4.16
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA                                    223,626           0          0            0.00
CATHOLIC ORDER OF FORESTERS                                                      2,124           0          0             NA
CENTRAL STATES HEALTH & LIFE CO OF OMAHA                                        74,035           0          0             NA
COLONIAL PENN LIFE INSURANCE COMPANY                                               323           0          0             NA
CONNECTICUT GENERAL LIFE INSURANCE COMPANY                                      11,164           0          0             NA
CONSECO LIFE INSURANCE COMPANY                                                   1,211           0          0             NA
CONTINENTAL CASUALTY COMPANY                                                 9,168,126           7          6            1.71
CONTINENTAL GENERAL INSURANCE COMPANY                                           18,863           0          0             NA
COUNTRY LIFE INSURANCE COMPANY                                                 896,872           0          0            0.00



REPORT - UA8085                                                                                                 Page 59 of 62
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2010                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  09/19/11 09:55 AM

LONG-TERM CARE           (...continued)
                                                                          2010             Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
CUNA MUTUAL INSURANCE SOCIETY                                                  358,150           0          0            0.00
EQUITABLE LIFE AND CASUALTY INSURANCE COMPANY                                5,725,222           9          6            2.74
FARMERS NEW WORLD LIFE INSURANCE COMPANY                                       516,466           1          0            0.00
FIDELITY LIFE ASSOCIATION, A LEGAL RESERVE LIFE INSURANCE                           89           0          0             NA
COMPANY
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY                                    122,412           0          0            0.00
GENWORTH LIFE INSURANCE COMPANY                                             19,260,442           1          1            0.14
GREAT AMERICAN LIFE INSURANCE COMPANY                                           71,320           0          0             NA
GUARANTEE TRUST LIFE INSURANCE COMPANY                                           1,969           0          0             NA
GUARANTY INCOME LIFE INSURANCE COMPANY                                          28,129           0          0             NA
HARTFORD LIFE INSURANCE COMPANY                                                  9,556           0          0             NA
JOHN ALDEN LIFE INSURANCE COMPANY                                               28,105           0          0             NA
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY                                   112,662           1          0            0.00
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)                                18,559,189           7          6            0.85
KANAWHA INSURANCE COMPANY                                                       66,519           0          0             NA
KNIGHTS OF COLUMBUS                                                            317,111           0          0            0.00
LIFESECURE INSURANCE COMPANY                                                    16,347           0          0             NA
LINCOLN BENEFIT LIFE COMPANY                                                 2,614,219           0          0            0.00
LINCOLN NATIONAL LIFE INSURANCE COMPANY (THE)                                   68,327           0          0             NA
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY                                  1,339,987           0          0            0.00
MEDICO INSURANCE COMPANY                                                     1,936,327           0          0            0.00
METLIFE INSURANCE COMPANY OF CONNECTICUT                                       841,335           0          0            0.00
METROPOLITAN LIFE INSURANCE COMPANY                                          6,391,566           0          0            0.00
MONUMENTAL LIFE INSURANCE COMPANY                                              341,790           0          0            0.00
MUTUAL OF OMAHA INSURANCE COMPANY                                            1,175,804           2          0            0.00
NEW YORK LIFE INSURANCE COMPANY                                              1,740,845           0          0            0.00


REPORT - UA8085                                                                                                 Page 60 of 62
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2010                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 09/19/11 09:55 AM

LONG-TERM CARE           (...continued)
                                                                          2010            Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY                               3,317,693           0          0            0.00
OMAHA WOODMEN LIFE INSURANCE SOCIETY                                            3,234           0          0             NA
PENNSYLVANIA LIFE INSURANCE COMPANY                                             3,723           0          0             NA
PHYSICIANS MUTUAL INSURANCE COMPANY                                           755,307           0          0            0.00
PRINCIPAL LIFE INSURANCE COMPANY                                                2,618           0          0             NA
PROVIDENT LIFE & ACCIDENT INSURANCE COMPANY                                   810,893           0          0            0.00
PRUDENTIAL INSURANCE COMPANY OF AMERICA                                     2,355,304           1          0            0.00
REASSURE AMERICA LIFE INSURANCE COMPANY                                       162,944           0          0            0.00
REGENCE BLUECROSS BLUESHIELD OF OREGON                                      1,190,507           0          0            0.00
RELIASTAR LIFE INSURANCE COMPANY                                                5,758           0          0             NA
RIVERSOURCE LIFE INSURANCE COMPANY                                          3,481,787           0          0            0.00
SENIOR HEALTH INSURANCE COMPANY OF PENNSYLVANIA                               899,648           3          3            8.72
SENTRY INSURANCE A MUTUAL COMPANY                                              21,469           0          0             NA
SENTRY LIFE INSURANCE COMPANY                                                     355           0          0             NA
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY                                   26,736           0          0             NA
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY                              5,295,422           0          0            0.00
STATE LIFE INSURANCE COMPANY (THE)                                            166,117           0          0            0.00
STERLING LIFE INSURANCE COMPANY                                                 2,318           0          0             NA
STONEBRIDGE LIFE INSURANCE COMPANY                                             18,064           0          0             NA
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA                         181,020           0          0            0.00
THRIVENT FINANCIAL FOR LUTHERANS                                            2,205,631           0          0            0.00
TIAA-CREF LIFE INSURANCE COMPANY                                              110,219           0          0            0.00
TIME INSURANCE COMPANY                                                        297,397           1          0            0.00
TRANSAMERICA LIFE INSURANCE COMPANY                                         4,135,290           3          2            1.26
UNION BANKERS INSURANCE COMPANY                                                 3,674           0          0             NA



REPORT - UA8085                                                                                                Page 61 of 62
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2010                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   09/19/11 09:55 AM

LONG-TERM CARE           (...continued)
                                                                          2010              Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
UNION SECURITY INSURANCE COMPANY                                                796,779           0          0            0.00
UNITED AMERICAN INSURANCE COMPANY                                                95,326           0          0             NA
UNITED OF OMAHA LIFE INSURANCE COMPANY                                          641,748           0          0            0.00
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA                                18,192           0          0             NA
UNITED TEACHER ASSOCIATES INSURANCE COMPANY                                     315,340           0          0            0.00
UNUM LIFE INSURANCE COMPANY OF AMERICA                                       10,730,921           0          0            0.00
WASHINGTON NATIONAL INSURANCE COMPANY                                            65,366           0          0             NA
              Total for LONG-TERM CARE                                      130,719,730          65         50




REPORT - UA8085                                                                                                  Page 62 of 62

				
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