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					WLR3 Product
Establishment
The process explained

      Issued: 15th February 2011
         Issued by: Openreach
  Customer Engagement Management

            Version 6.1
Contents

   Overview
   Product Establishment At A Glance
   Operational Readiness Testing
   Product Establishment – The Big Picture
   Acronym Guide




                                              2
Overview

    Wholesale Line Rental 3 (WLR3) is a high value product portfolio that is exclusively available over the
     Equivalence Management Platform (EMP). As its name implies, the EMP provides every Openreach
     customer with equal access to WLR3 PSTN, ISDN2 and ISDN30.

    To gain EMP access and start selling WLR3 products, you will need an interface that’s compatible with
     Openreach’s B2B gateway; hence the need for Product Establishment (PE).

    These slides explain the process of achieving the required compatibility. They are intended to guide CPs
     who have already registered an interest in becoming a WLR3 customer. If you would like to do the
     same…

     Speak to your Openreach Sales & Relationship Management (S&RM) Team

     Or

     email customer.establishment@openreach.co.uk




Notice
    Openreach maintains that all reasonable care and skill has been used in the compilation of this publication. However, Openreach
    shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the
    use of this publication by the reader, his servants, agents or any third party. In the event of a discrepancy between this contents and
    the contract the Terms and Conditions shall take precedence. This is a living document and will be subject to update and change.
    The information within this document is provided for information purposes only. The contract and price list take precedence.
    Product Establishment At A Glance
                                                                  Phase 2
           Phase 0a          Phase 0b           Phase 1        Connectivity &        Phase 3           Phase 4
          Registration       Enrolment          Set-up          Functionality        Launch           Transition
                                                                  Testing


   Phase 0: Registration & Enrolment
    – 0a: Registration is required for you to progress from a registration of interest to a point where you have the relevant
       documentation to consume WLR3 with Openreach; you fully understand what’s involved at every stage of PE; the
       required contracts have been put in place
    – 0b: Preparation of Product Establishment plans including the agreement of entry and exit criteria and timescales. Initial
       build on EMP components and you apply for a Digital Certificate
   Phase 1: Setup
    – Finalisation of your build on to the Equivalent Management Platform (EMP),
    – Where applicable finalise your Functionality Testing phase, Transition phases, test your Digital Certificates and validate
       your XML schema.
    – The decision on which PE Process variant (Full or Fast Track process) is confirmed during this phase.
   Phase 2: Functionality test (if applicable)
    – We set you up on the CVF test environment. You then perform various test scenarios and together we resolve any issues
       resulting from these scenarios. If you are going with a proven Third Party Integrator (TPI) solution, you’ll be able to skip
       this phase altogether. The Openreach Customer Reception Team will be happy to verify whether or not your preferred TPI
       solution is proven. If you’re connecting using your own solution – either as a TPI or a Communications Provider – this
       phase is mandatory
   Phase 3: Launch
    – Live Verification (Proving): Placing straightforward orders through the EMP, which are cancelled before completion
    – Live Verification (Trial): Placing low numbers of straightforward live orders through the EMP
    – Ramp Up: Placing increasing numbers of live orders through the EMP to meet your Product Establishment exit criteria
   Phase 4: Transition (if applicable)
    – If you have existing lines on WLR2 this Phase is required to ‘Transition’ (CP1 to CP1 transition) these lines to WLR3.
    – Handover to (Business As Usual) BAU.

    You are now a fully-fledged WLR3 provider
 Operational Readiness Testing
 Operational Readiness Testing (ORT) is a series of gateway checks we make to ensure that you are
 ready and able to proceed through the various phases of PE – meeting the minimum criteria required by
 Openreach as you go – and subsequently become a ‘Business as Usual’ WLR3 CP

    -2
     0                  0
                        -1                0                  1                    2         3          4                5

                                                                    Phase 2
          Phase 0a           Phase 0b          Phase 1           Connectivity &          Phase 3            Phase 4
         Registration        Enrolment         Set-up             Functionality          Launch            Transition
                                                                    Testing


There are 8 ORT Gateways (ORT-2 to ORT5) at different points through the PE process:

     ORT-2        Registration of interest in WLR3 (To initiate Product Establishment)
     ORT-1        Readiness to enter Enrolment (Planning your Product Establishment and Contract signed)

     ORT0         Readiness to enter Set-up (Creating Customer Accounts on EMP)
     ORT1         Readiness to enter Connectivity & Functionality Testing (Connect to CVF test environment) - if applicable
     ORT2         Readiness to enter Launch (Connect to Live EMP)
     ORT3         Readiness to enter Ramp-up (Ramping up order volumes to ‘Business as Usual’ levels)
     ORT4         Readiness to enter Transition (Move all existing WLR2 lines to WLR3) if applicable

     ORT5         Readiness to enter WLR3 ‘Business as Usual’

  ORT Suspend     Notification that CP is Suspended from WLR3 Product Establishment (Used if there is a delay in the process)
  ORT Parked      Notification that CP is Parked from WLR3 Product Establishment (CP is unable to proceed with the process)



                                                                                                                                5
Full or Fast-track Product Establishment?

 There are two variants of Product Establishment, Full and Fast-track:

   – Fast-track is possible when a CP’s solution whether it be their own or through a TPI is
     ‘proven’ to Openreach

   – Full PE means that a CP will go through the process in order to achieve ‘proven’
     status as part of their Product Establishment

 ‘Proven’ is defined as a solution which has been tested in the Customer Verification Facility
  (CVF) against a specific product and release.



WLR3 - Which route is best for you?

http://www.openreach.co.uk/orpg/home/products/wlr3/gettingstarted/wlr3productestablishment.do
Product Establishment: The Big Picture
 -2
  0                      0
                         -1                      0                            1                        2         3          4                     5

                                                                                    Phase 2
       Phase 0a                Phase 0b                     Phase 1                Connectivity              Phase 3              Phase 4
      Registration             Enrolment                     Setup                &Functionality             Launch              Transition
                                                                                     Testing

                               0.8 Product                     1.1                 2.1 Agree Test                               4.1 Temporarily
        0.1 Product           Establishment               Completion Of           Pack & Bi-lateral                               closed SPG
                                                                                                           3.1 Live CPA
         Education             Planning &                   Your EMP                 Test Plan                                      Gateway
                                                                                                             Cutover
                              Agreement Of                   Build.
                               Entry & Exit                                          2.2 Setup &
       0.2 Sign WLR3                                      1.2 Line                                                                 4.2 Pre-
                                 Criteria                                          Connectivity To
          Contracts                                   Inventory sent                                          3.2 Live            Transition
                                                                                  Test Environment          Verification            Load
                              0.9 We Initiate                for
        0.3 Complete          Your Build On             information                                          (Proving)
             CRD                   EMP                                            2.3 Test Execution
                              Components                                              & Support              3.3 Live           4.3 Transition
                                                              1.3                                           Verification          Execution
      0.4 Credit Check                                       Fast                                             (Trial)
                              0.10 You Apply                Track                   2.4 Test Pack
                              For Your Digital               PE?                       Reviews
                                Certificate                                                                                        4.4 Post-
      0.5 Account Mgt                                                                                          3.4 Line
                                                                                                                                  Transition
        Choice (New                                                                                           Inventory
                                                             No         Yes                                                        Support
           Clients)           0.11 Start Date                                     2.5 CVF Sign-Off         received by CP
                                Agreed For            1             2
        0.6 Complete             Phase 1
        Admin Setup                                      Phase 2
                                                      Connectivity &                                        3.5 Ramp Up
                                                       Functionality
        0.7 Complete                                     Testing
         DEDS Build
                                                                                                            3.6 Ready to
                                                               1
                                                                                                            proceed with
      - Connectivity Testing & Functionality Test                                                            Transition
        are not required for CPs establishing via a                 Phase 3
        proven TPI solution.                                        Launch
      - Only existing WLR2 CPs will require to
        complete Phase 4 Transition
Registration of interest in WLR3 (Initiate Product Establishment)
          -2
           0                  0
                              -1               0              1                    2      3      4                5

                                                                     Phase 2
                Phase 0a           Phase 0b         Phase 1       Connectivity &       Phase 3        Phase 4
               Registration        Enrolment        Set-up         Functionality       Launch        Transition
                                                                     Testing

 ORT -2 Criteria                                                                                            Owner


  1     You have registered your interest in WLR3                                                        Openreach
Phase 0a: Administrative Activities & High Level Planning
                -2
                 0                    0
                                      -1                     0                   1                     2         3         4                   5

                                                                                        Phase 2
                      Phase 0a             Phase 0b                Phase 1           Connectivity &         Phase 3               Phase 4
                     Registration          Enrolment               Set-up             Functionality         Launch               Transition
                                                                                        Testing


                                           Action                            Owner      Prerequisite         Inputs                  Outputs

                     Opportunity to review the latest documentation
                     (e.g. B2B interface specifications, WLR3 product                                                          You have understood
 0.1 Product
                     descriptions and orchestration matrix along with         You       ORT Gate -2    Product Documents       the WLR3 Product
  Education          common dialogue services for WLR3 fulfilment                                                              offering
                     and assurance)


                     The Openreach Client Reception Team sends
                     you the WLR3 contracts and makes themselves
0.2 Sign WLR3        available to resolve any queries. You complete                                    You receive WLR3        Signed and Return
                                                                              You       ORT Gate -2
   Contracts         the contract, sign it and return it to the Openreach                              Contract                WLR3 contracts
                     CRT. Direct Debit (DD) Mandate for new clients
                     only


                     Openreach Client Reception Team (CRT), emails
                     you the CRD and makes themselves available to
 0.3 Complete                                                                 You &                    You receive the
                     answer your questions .You complete the CRD                        ORT Gate -2                            Completed CRD
      CRD                                                                   Openreach                  CRD Template
                     and return it to the CRT, who will validate it and
                     clarify any outstanding issues with you.




    Cont. on next slide…
Phase 0a: Administrative Activities & High Level Planning
                 -2
                  0                   0
                                      -1                    0                        1                    2           3         4                     5

                                                                                           Phase 2
                                                                                         Connectivity
                       Phase 0a            Phase 0b                  Phase 1                                     Phase 3             Phase 4
                                                                                              &
                      Registration         Enrolment                 Set-up                                      Launch             Transition
                                                                                         Functionality
                                                                                            Test

                                           Action                          Owner           Prerequisite             Inputs                  Outputs


                      The Openreach Client Reception Team (CRT)
                                                                                           Completed                                   Credit Vetting
0.4 Credit Check             orchestrates a Credit Check                 Openreach
                                                                                             CRD
                                                                                                               Your Forecast
                                                                                                                                         Outcome




 0.5 Account Mgt      The Openreach Client Reception Team sends an
                                                                                                              You receive
                      Account Management Choice letter to new                                                                       Signed Account
   Choice (New        clients only and makes themselves available to
                                                                                            Successful        Account
                                                                               You                                                  Management Choice
      Clients)                                                                             Credit Check       Management
                      help resolve any queries. You countersign the                                                                 Letter
                                                                                                              Choice Letter
                      letter and return it to the Openreach CRT


                      The Openreach Client Reception Team sets you
                                                                                              WLR3
  0.6 Complete        up on the Portal                                                                        The CRT Contact       Availability of Portal
                                                                         Openreach          Contracts
  Admin Setup                                                                                                 Information           Services to you
                                                                                            Signed-off



                      Data Exchange Distribution Service (DEDS)                               WLR3            The CRT Contact
  0.7 Complete                                                                              Contracts                               Availability of Portal
                      built enabling you to access your Call Daily       Openreach                            Information and
   DEDS Build                                                                               Signed-off                              Services to you
                      Record Files (CDRs)                                                                     DEDS Data Form
Readiness to enter Enrolment
(Planning your Product Establishment)
       -2
        0                  0
                           -1                   0                  1                   2      3      4                5

                                                                         Phase 2
                                                                       Connectivity
             Phase 0a           Phase 0b             Phase 1                               Phase 3        Phase 4
                                                                            &
            Registration        Enrolment            Set-up                                Launch        Transition
                                                                       Functionality
                                                                          Test

ORT -1 Criteria                                                                                                  Owner

 1   You have reviewed the latest WLR3 documentation                                                              You

 2   You have completed the WLR3 Contracts – DD Mandate New Clients only                                           You

 3   You have completed the CRD                                                                             You and Openreach

 4   Openreach have completed their Credit Checks                                                              Openreach

 5   You have countersigned the Account Management Choice letter - New clients only                               You


 6   Openreach have completed your Admin Setup                                                                 Openreach


 7   Openreach have completed your DEDS Build                                                                  Openreach
Phase 0b: Administrative Activities & High Level Planning

             -2
              0                   0
                                  -1                     0                1                    2        3            4                  5

                                                                                 Phase 2
                   Phase 0a            Phase 0b                 Phase 1       Connectivity &         Phase 3              Phase 4
                  Registration         Enrolment                Set-up         Functionality         Launch              Transition
                                                                                 Testing


                                               Action                         Owner   Prerequisite          Inputs                  Outputs

    0.8 Product
   Establishment         You and the Openreach Client Reception Team                                  Product                Entry and Exit criteria
     Planning &          plan and agree the Entry and Exit criteria for   Openreach   ORT Gate -1     Establishment (PE)     agreed between you &
 Agreement of Entry      WLR3 Product Establishment                                                   Launch Plan            Openreach CRT
  and Exit Criteria

 0.9 We Initiate Your   We liaise with the various Component Teams and
    Build On EMP        Application Support Groups to complete setup on   Openreach ORT Gate -1       CRD                    Setup confirmed
   Components           EMP

  0.10 You Apply For
                                                                                                                             Digital Certificate
      Your Digital      You have applied for a digital certificate             You    ORT Gate -1     CRD
       Certificate                                                                                                           Completed



 0.11 Start Date                                                                                                             - Support Information
                        You and the Openreach Client Reception Team                   PE Planning                            Confirmed
   Agreed For           have confirmed your Phase 1 start date
                                                                          Openreach
                                                                                       Complete
                                                                                                     None
                                                                                                                             - Phase 1 Start Date
    Phase 1                                                                                                                  Confirmed
Readiness to enter Set-up
(Creating Customer Accounts on EMP)
       -2
        0                  0
                           -1                     0                1                                 3      4                5
                                                                                          2


                                                                          Phase 2
             Phase 0a           Phase 0b              Phase 1          Connectivity &           Phase 3          Phase 4
            Registration        Enrolment             Set-up            Functionality           Launch          Transition
                                                                          Testing


ORT 0 Criteria                                                                                                          Owner

      You and the Openreach Client Reception Team have planned and agreed the Entry and Exit criteria for
 1                                                                                                                  You & Openreach
      WLR3 PE

 2    We have initiated your build on EMP Components                                                                   Openreach

 3    You have applied for your Digital Certificate                                                                      You

      The relevant Openreach groups have been informed of your progress. We have confirmed with them your
 4                                                                                                                     Openreach
      projected timescales to Handover to BAU and Transitions (if applicable)
      You have read and understood all the Product Education documentation as a pre-requisite to entering
 5                                                                                                                       You
      Product Establishment
 Phase 1: EMP Setup and Product Establishment Planning

         -2
          0                    0
                               -1                      0                    1                     2           3         4                  5

                                                                                   Phase 2
               Phase 0a             Phase 0b               Phase 1              Connectivity &             Phase 3            Phase 4
              Registration          Enrolment              Set-up                Functionality             Launch            Transition
                                                                                   Testing

                                              Action                             Owner      Prerequisite            Inputs                Outputs


1.1 Completion Of      We confirm with you that your EMP build is
                                                                                Openreach      ORT 0         CRD                   You are setup on EMP
 Your EMP build        complete

1.2 Line Inventory      This report will provide you with a snap shot of
                                                                                                                                   Transition Dates and
      sent for         your inventory of assets. This is information only       Openreach      ORT 0         CRD
                                                                                                                                   Plan agreed
   information         and is provided in readiness for your Transition.

                       You will be offered the Full PE process if you are not
                       using an Openreach WLR3 ‘proven’ solution.
1.3 Full PE or Fast-                                                                                         Openreach proven     Entry into PE Phase
                                                 or                             Openreach      ORT 0
  Track Process                                                                                              solution confirmed   1b or Phase 3
                       You will be offered the Fast-track PE process if you
                       are using an Openreach WLR3 ‘proven’ solution.

                       Full PE means that a CP will go through the process                                                        Progression to PE
 Confirmation of                                                                       Completion
                       in order to achieve ‘proven’ status as part of their Openreach                        None                 Phase 1a -
 Full PE Process                                                                      Of EMP Build
                       Product Establishment                                                                                      Connectivity Testing

 Confirmation of       Fast-track is possible when a CP’s solution whether
                                                                                      Completion             Openreach proven      Progression to PE
 Fast PE Process       it be their own or through a TPI is ‘proven’ to     Openreach
                                                                                     Of EMP Build            solution confirmed    Phase 3 – Launch
                       Openreach




       Cont. on next slide…
Readiness to enter Connectivity and Functionality Testing
or Launch Phase.

        -2
         0                    0
                              -1                    0                    1                      2          3      4                 5

                                                                                Phase 2
              Phase 0a             Phase 0b              Phase 1             Connectivity &           Phase 3          Phase 4
             Registration          Enrolment             Set-up               Functionality           Launch          Transition
                                                                                Testing


ORT 1 Criteria                                                                                                              Owner


 1    We confirm that you are setup on EMP Components                                                                     Openreach

 2    WLR3 PE Test Plan completed (if applicable)                                                                         Openreach

 3    We inform you that we can support your Test Plan (if applicable)                                                    Openreach

 4    You have confirmed to us that you have the required resources and knowledge for testing (if applicable)                You

      DM will send your Line Status Report to you for information in readiness for your Transition (please send
 5                                                                                                                        Openreach
      a copy of the LSR to your TPI).

 6    Your Delivery Manager informs relevant Openreach people about your progress                                         Openreach



Note: Proceed to Phase 3 - Launch after Phase 1 - EMP Setup and Product Establishment Planning if you are using
the Fast-Track PE process.
 Phase 2: Testing the connectivity & functionality of your
 WLR3 solution
           -2
            0                  0
                               -1                     0                    1                    2          3        4                 5

                                                                                 Phase 2
                                                                               Connectivity
                 Phase 0a           Phase 0b                Phase 1                                   Phase 3             Phase 4
                                                                                    &
                Registration        Enrolment               Set-up                                    Launch             Transition
                                                                               Functionality
                                                                                  Test
                                                Action                               Owner          Prerequisite        Inputs            Outputs

                       The CVF Support Team provides you with a release                                            Openreach
2.1 - You agree Test
                       specific Test Pack (containing both mandatory and                            Full Product   send you the    You agreed Test
  Pack & Bi-lateral                                                                   You &
                       optional test cases) and issues you with a bi-lateral Test                   Establishme    agreed Test     Pack and Bi-lateral
        Plan                                                                        Openreach
                       Plan on the CVF Environment which you complete and                                 nt       Pack and Bi-    Plan
                       agree, then return to your Delivery Manger.                                                 lateral Plan.

                                                                                                                   - CPA
  2.2 - Setup &        PEM team generates the CVF CPA and sets you up on
                                                                                      You &                        completed       Connectivity
 Connectivity To       B2B. Your setup is completed by the CVF Application                            ORT 1
                                                                                    Openreach                      - CVF Access    Confirmation
Test Environment       Service Groups. Connectivity is verified against the CVF
                                                                                                                   completed

    2.3 - Test
                                                                                                    Test Pack &    Test Cases
   Execution &
                       You execute the Test Cases in your Test Pack                    You          Plan Issued                    Test Results
     Support
                                                                                                     & Agreed


                                                                                                                                   - Modified Test
  2.4 - Test Pack      You update your Test Pack on a weekly basis and send it                                     Updated Test    Pack
                                                                                       You             None                        - Issue Resolution
     Reviews           to Openreach                                                                                Pack




                       The CVF Support Team will provide you with the Test                                         Final Updated   Test Summary
 2.5 - CVF Sign-off                                                                 Openreach          None
                       Summary Report and take you off CVF                                                         Test Pack       Report



You can skip this phase entirely if you’re using a proven TPI solution
ORT 2 Criteria: Readiness to enter Launch
         -2
          0                   0
                              -1                    0                     1                    2          3      4                5

                                                                                Phase 2
                                                                              Connectivity
               Phase 0a            Phase 0b               Phase 1                                      Phase 3        Phase 4
                                                                                   &
              Registration         Enrolment              Set-up                                       Launch        Transition
                                                                              Functionality
                                                                                 Test
ORT 2 Criteria                                                                                                        Owner

    Your interface with Openreach has been constructed and tested against the currently supported
1                                                                                                                    Openreach
    B2B Interface Specifications.
2   Successful completion of Connectivity Testing                                                                    Openreach
    Successful completion of Mandatory Test Cases (If you’re going with a proven TPI solution, you
3                                                                                                                    Openreach
    should refer to their proven test cases).

    Test Summary Report completed recording Mandatory and Optional Test Cases and uploaded
4   to Livelink. (If you’re going with a proven TPI solution, you should refer to their Test Summary                 Openreach
    Report).
    Test Summary Report completed recording Mandatory and Optional Test Cases and uploaded
5   to Livelink. If you’re going with a proven TPI solution, you should refer to their Test Summary                  Openreach
    Report
6   Your Delivery Manager informs relevant Openreach people about your progress                                      Openreach



Note: This ORT Gate is only applicable to CPs completing FULL PE.
 Phase 3: Understanding and proving Live WLR3 operation
                       -2
                        0                  0
                                           -1                      0                1                    2       3         4                    5

                                                                                           Phase 2
                             Phase 0a            Phase 0b              Phase 1          Connectivity &       Phase 3              Phase 4
                            Registration         Enrolment             Set-up            Functionality       Launch              Transition
                                                                                            Test



                                             Action                               Owner              Prerequisite              Inputs      Outputs


                                                                                                                                        CP
                                                                                           ORT 1 Complete                               confirmation
    3.1                                                                                                                        PE
                                                                                  You and                                               of test
 Live CPA      Connectivity to Live EMP                                                    or                                  Launch
                                                                                 Openreach                                              completion
 Cutover                                                                                   ORT 2 Complete                      Plan
                                                                                                                                        (informal sign-
                                                                                                                                        off)



               End-to-End interoperability between your systems and                          Live CPA Cutover Complete
               Openreach systems are proved before you start placing real live
                                                                                             Real Orders should not be
               orders
                                                                                             used at this stage                         You confirm
 3.2 - Live    Activities include;                                                                                                      successful
                                                                                            All Orders & Trouble Reports       PE
Verification   Assure Connectivity to Live EMP                                    You and                                               Order & Fault
                                                                                           should be cancelled                 Launch
 (Proving)                                                                       Openreach                                              placement
               Assure interface by placing Test Dialogue Service                           immediately after KCI2* has         Plan
               Assure access to the Order & Fault Tracker                                  been received
               Place non-customer affecting order                                            *KCI2 – Keeping Customers
               Raise a Right When Tested (RWT) Trouble Report                                Informed
Phase 3: Understanding and proving Live WLR3 operation
                   -2
                    0                     0
                                          -1                      0                     1                   2            3    4                5

                                                                                              Phase 2
                                                                                            Connectivity
                         Phase 0a               Phase 0b                Phase 1                                  Phase 3           Phase 4
                                                                                                 &
                        Registration            Enrolment               Set-up                                   Launch           Transition
                                                                                            Functionality
                                                                                               Test

                                               Action                                       Owner        Prerequisite         Inputs      Outputs

               We recommend that you use this phase to prove live operation
               over a wide range of functionality relevant to your business
               model and in accordance with your PE Launch Plan that may
               cover a mixture of:                                                                                                     - Order & Fault
               - Multiline and Single line with varying CARE levels                                                                    Volumes are
   3.3 -
               - Faults entered with various Structured Questions Codes                                                                placed in
   Live                                                                                                                      PE
               -Different Fulfilment Scenarios with Calling & Network Features            You &      Live Verification                 accordance
Verification                                                                                                                 Launch
               including new provides, transfers, start/stop lines as well as           Openreach    Proved                            with your PE
  (Trial)                                                                                                                    Plan
               modify, cease and amend orders.                                                                                         Launch Plan
               Please note;
               It is your responsibility to place a sufficient variety of order types
               to satisfy yourself that the full range of EMP functionality is
               available to you and operating correctly.


                                                                                                                                       You confirm
 3.4 - Line
               You confirm you have received a copy of your LSR and sent a                           Line Inventory report   PE        thay you have
 Inventory                                                                                You &
               copy onto your TPI (if applicable)                                                    sent to you from        Launch    received the
received by                                                                             Openreach
                                                                                                     Openreach.              Plan      Inventory
    CP
                                                                                                                                       Report
    ORT 3 Criteria: Readiness to enter Ramp-up
         -2
          0                    0
                               -1                     0                     1                     2           3      4                5

                                                                                  Phase 2
                                                                                Connectivity
               Phase 0a             Phase 0b                Phase 1                                        Phase 3        Phase 4
                                                                                     &
              Registration          Enrolment               Set-up                                         Launch        Transition
                                                                                Functionality
                                                                                   Test

ORT 3 Criteria                                                                                                            Owner

    At least one order of each order type on the Live Verification checklist has been fulfilled, subject
1                                                                                                                        Openreach
    to SLA (aggregated across all products).
    You have received your Line Status Report (for information only) to provide you with a snap shot
2                                                                                                                        Openreach
    of your inventory in readiness for your Transition.
3   Your Delivery Manager informs relevant Openreach people about your progress                                          Openreach
   Phase 3: Understanding and proving Live WLR3 operation
                    -2
                     0                     0
                                           -1                      0                   1                   2         3           4                  5

                                                                                             Phase 2
                                                                                           Connectivity
                          Phase 0a                Phase 0b               Phase 1                                 Phase 3               Phase 4
                                                                                                &
                         Registration             Enrolment              Set-up                                  Launch               Transition
                                                                                           Functionality
                                                                                              Test

                                                Action                                Owner        Prerequisite            Inputs           Outputs

                 Ramp Up is intended to allow you to place increasing
                 numbers of orders in accordance with your PE Launch
                 Plan, to prove operational stability at BAU volumes.
                                                                                                 ORT 3
                 Please note                                                                     Conditions
3.5 - Ramp       - WLR2 volumes used as a comparator (new                                        - Orders will be    PE Launch         Phase 3 PE Launch
                                                                                       You
Up               provide/transfer order types only, as modify/cease order                        treated as live     Plan              Plan Complete
                 types will only become relevant after your WLR2 base has                        orders, with real
                 been transitioned)                                                              end customers
                 - It’s your responsibility to place a sufficient variety of order
                 types to satisfy yourself that the full range of EMP
                 functionality is available to you and operating correctly

                                                                                                                         You have
3.6 - Ready to   You have confirmed with your Openreach Delivery                                                                       You confirm you are
                                                                                       You &                             confirmed
proceed with     Manager that you are ready to proceed with the Transition                        ORT 3 Complete                       ready to Transition
                                                                                     Openreach                           receipt of
Transition       of your WLR2 assets.                                                                                                  assets.
                                                                                                                         your LSR




     Cont. on next slide…
ORT 4 Criteria: Readiness to enter BAU or Transition
         -2
          0                   0
                              -1                      0                 1                    2             3   4                 5

                                                                              Phase 2
                                                                            Connectivity
               Phase 0a            Phase 0b               Phase 1                                  Phase 3          Phase 4
                                                                                 &
              Registration         Enrolment              Set-up                                   Launch          Transition
                                                                            Functionality
                                                                               Test

ORT 4 Criteria                                                                                                           Owner


1     You’ve successfully provisioned, modified and in possible ceased a line, prior to handover to BAU.                  You

2     You’ve successfully submitted a fault report.                                                                       You

3     You’ve achieved your BAU target volumes as agreed with your DM.                                               You & Openreach

4     You’ve confirmed that you understand and are following the support model as described in your CSP                   You

5     Any unresolved issues are clearly documented and owned                                                           Openreach

6     An accurate bill has been produced for orders submitted via the EMP                                           You & Openreach

7     You confirm that you are prepared to complete Customer Satisfaction Survey                                          You

8     You have confirmed with your DM that you are ready to proceed with the Transition of your WLR2                      You
      assets.
9     Your Delivery Manager informs relevant Openreach people about your progress and you will now use                 Openreach
      WLR3 as BAU.
 Phase 4: The transition of your WLR2 base to WLR3
                     -2
                      0                   0
                                          -1                    0                      1                    2         3          4                 5

                                                                                             Phase 2
                                                                                           Connectivity
                           Phase 0a            Phase 0b               Phase 1                                   Phase 3               Phase 4
                                                                                                &
                          Registration         Enrolment              Set-up                                    Launch               Transition
                                                                                           Functionality
                                                                                              Test

                                                   Action                                   Owner      Prerequisite            Inputs          Outputs

                          This action is designed to stabilise your WLR2 asset base
                          and minimise failures. If you wish to place any new orders
                          during your transition, you should do so via WLR3.
                          You will not be able to place new provides, transfers,
                          conversions and change of address orders on WLR2 for
4.1 Temporarily           the given product while the SPG Gateway Closed.                                                                   WLR2
closed SPG                                                                                                  ORT4
                          For urgent orders you will be able to provide New Orders         Openreach                      Transition Plan   Gateway
Gateway                                                                                                    Complete
                          and Transfers on WLR3 and there will be a manual                                                                  Closed
                          process to enable you to place modify orders,
                          conversions and change of address orders.
                          All other types can be progressed while SPG is closed
                          through a dedicated process. We would like you to keep
                          this to a minimum until your transition is complete.



                                                                                                         You have
                                                                                                        confirmed                           Pre-
                                                                                                                          WLR2 Lines pre-
4.2 Pre-Transition         Pre-Transition will commence on the agreed date, at the                     that you are                         Transitions
                                                                                           Openreach                      loaded for
Load                       agreed daily volume.                                                          ready to                           Exit Report (if
                                                                                                                          transition
                                                                                                       proceed with                         applicable)
                                                                                                        Transition




       Cont. on next slide…
 Phase 4: The transition of your WLR2 base to WLR3
                      -2
                       0                    0
                                            -1                     0                     1                   2         3         4                    5

                                                                                               Phase 2
                                                                                             Connectivity
                            Phase 0a             Phase 0b                Phase 1                                   Phase 3              Phase 4
                                                                                                  &
                           Registration          Enrolment               Set-up                                    Launch              Transition
                                                                                             Functionality
                                                                                                Test

                                                          Action                                     Owner       Prerequisite        Inputs      Outputs


                           Your transition will commence on the date agreed between
                           Openreach and yourselves, at the agreed daily volume, providing
                           that your pre-transition phase has successfully completed.
                           Transitions will only be carried out on Monday to Fridays, between                    Pre-           WLR2 Lines
4.3 Execute                                                                                                                                      Transitions
                           8pm and 8am the next day.                                                Openreach    Transition     pre-loaded
Transition                                                                                                                                       Exit Report
                                                                                                                 Load           for transition
                           Any faults requiring attention during transition will be managed
                           through a dedicated Openreach “Blackout” process. This may
                           result in the line not being moved until the fault has been resolved


                           After the transition tool has run over night, we will send you an exit
                           report detailing the lines that were successfully transitioned. You
                           should not attempt to place any WLR3 orders against transitioned
                           lines until you receive our exit report confirming that they have
                           been successfully transitioned. You pass this to your TPI to upload                                                   Bi-laterally
                           onto their system, they will confirm when you are able to place                                                       agreed
4.4 Post-transition        orders on these assets. If you are a Direct Connect please view                       Transition     Transition       Mop-up
                           page 12 for more details.                                                Openreach
Support                                                                                                          Executed       Exit Report      Plan (if
                           The SPG Gateway will be re-opened on the next working day.                                                            applicable)
                           Following the completion of the transition process, we will be
                           available to discuss the results of the transition and highlight any
                           issues should you wish to do so. Any lines that fail transition will
                           remain on WLR2 and the Delivery Manager can also discuss your
                           options on moving these assets onto WLR2.



    Cont. on next slide…
    ORT5: Readiness to enter WLR3 ‘Business as Usual’
         -2
          0                  0
                             -1                   0                     1                   2        3    4                5

                                                                              Phase 2
                                                                            Connectivity
               Phase 0a           Phase 0b             Phase 1                                  Phase 3        Phase 4
                                                                                 &
              Registration        Enrolment            Set-up                                   Launch        Transition
                                                                            Functionality
                                                                               Test
ORT 5 Criteria                                                                                                     Owner


1     Openreach have confirmed that your transition has now occurred.                                             Openreach
      Mop-up of remaining WLR2 lines completed or a plan agreed with Openreach to complete mop-up
2                                                                                                                 Openreach
      once in ‘Business as Usual’ (if applicable)
      Your Delivery Manager has discussed your PE experience with you and actioned any outstanding
3                                                                                                                 Openreach
      issues
4     Your Delivery Manager informs relevant Openreach people about your progress                                 Openreach
  Acronym guide
To save repeatedly spelling out the meaning of the acronyms used in this slide deck, we’ve only done so the
first time we’ve used them. We’ve reproduced them all here for easy reference



  BAU            Business As Usual

  CEM            Customer Engagement Manager

  CP             Communications Provider

  CPA            Collaboration Protocol Agreement

  CRD            Customer Requirements Document

  CRT            Client Reception Team

  CSP            Customer Service Plan

  CVF            Customer Verification Facility (Test environment)

  DEDS           Data Exchange and Distribution Service

  EMP            Equivalence Management Platform

  PE             Product Establishment

  PEM            Partner Enabled Management

  SMC            Service Management Centre

  SQC            Structured Questioning Code

  S&RM           Sales & Relationship Manager

  WLR            Wholesale Line Rental



                                                                                                              26

				
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