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					Resale - Centrex 21 – ADD V8.0 DELETE V7.0

History Log (Link blue text to: Attached History Log for Resale – Centrex 21)

Product Description
Qwest’s retail telecommunication service, Centrex 21, is available for resale by Competitive Local
Exchange Carriers (CLECs) to their end-users. Additional information about resale of Qwest’s
retail services can be found in the Resale General Product Catalog (PCAT). (Link blue text to:
http://www.qwest.com/wholesale/pcat/resalegeneral.html)
Centrex 21 is a flat rate, business service for customers with 2 to 50 station lines per location. It
consists of standard features that are available to all station lines in the shared customer group
where available. A Centrex 21 end-user has a choice of having the features delivered via analog
lines and/or 2B+S, (digital, voice only) Integrated Services Digital Network (ISDN) lines.
Centrex 21 can be integrated into current phone lines, either voice or data, utilizing a choice of
different standard and optional features, maximizing productivity. However, the end-users pay
for the feature packages regardless of full or partial activation of the features.
Standard Packages, Rate Stability Plans and Optional Features may vary from state to state. For
all packages, plans and features, view the Tariffs/Catalogs/Price Lists. (Link blue text to:
http://tariffs.qwest.com:8000/)
Touchtone features are inherent with Centrex 21 and are automatically programmed within the
station line.
Depending on the serving Central Office (CO), Standard Features along with their associated
Universal Service Order Codes (USOCs) and Field Identifiers (FIDs) include:
Standard Features                                       USOCs
Call Forwarding Busy Line                               69J
Call Forwarding Customer Programmable                   FCY,
                                                        FCU
Call Forwarding Don't Answer                            69H
Call Forwarding Variable                                CV9
Call Hold                                               6APPK
Call Pickup                                             E3PPK
Call Transfer                                           N13
Call Waiting                                            6SY
Call Waiting ID                                         NWT
Caller ID                                               NSD
Conference Calling—3-Way                                N13
Conference Calling—6-Way                                GVT
Message Waiting Indication - Business                   MGN
Primary Directory Number                                LTH5X

Speed Calling                                           GVJ,
                                                        EZJ,

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                                                        GVZ,
                                                        GV2,
                                                        EVH,
                                                        GVV




Hunting Features                                                      FIDs
Circular Hunt-Multi-Line                                              /HTC
Circular Hunting-Series                                               /HTC
Multi-Line Hunting                                                    /TER, /HML, /HTY
Series Hunting                                                        /HTG



Availability
Centrex 21 service is offered under Tariffs/Catalogs/Price Catalogs throughout Qwest’s 14-state
local service territory. (Link blue text to: http://www.qwest.com/wholesale/pcat/territory.html)
Centrex 21 is furnished only from a Stored Program Controlled CO and is offered subject to
availability of facilities and applicable generic feature programs. It is not available in a 2B ESS
CO.

Terms and Conditions
It is your responsibility to provide Qwest with accurate end-user location information for state
regulated emergency reasons. Information regarding the Enhanced 911 (E911) system is located
in the Access to Emergency Services (911/E911) PCAT. (Link blue text to
http://www.qwest.com/wholesale/pcat/911.html)
Qwest will accept one white page directory listing for each main telephone number at no charge.
Additional information about directory listings is available in the White Pages Directory Listings
PCAT. (Link blue text to: http://www.qwest.com/wholesale/pcat/whitepagedirlist.html)
Additional terms and conditions, rates and charges can be found for each state in the
Tariffs/Catalogs/Price Lists. (Link blue text to: http://tariffs.qwest.com:8000/)

Technical Publications
Technical Requirements are subject to change without notice. The technical descriptions
contained in the following documents may vary from state to state and or location based on CO
type, software version, and/or state tariff.
Product technical information can be found in the following:
     Telcordia Special Reports (SRs), SR-2275, Notes on the Network. (Link blue text to:
      http://telecom-info.telcordia.com)
     American National Standards Institute (ANSI) Standard Publications (Link blue text to:
      http://web.ansi.org)




Pricing

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Rate Structure
Centrex 21 is purchased either month to month or under a Rate Stabilized Plan requiring a
minimum period of 12 months and a maximum period of 60 months.
Qwest retail rates, rate elements and how they apply to Centrex 21 can be found in the state
specific Tariffs/Catalogs/Price Lists. (Link blue text to: http://tariffs.qwest.com:8000/)
Additional general resale rate structure information is located in the Resale General PCAT. (Link
blue text to: http://www.qwest.com/wholesale/pcat/resalegeneral.html)

Rates
Retail prices can be found in the state specific Tariffs/Catalogs/Price Lists. (Link blue text to:
http://tariffs.qwest.com:8000/)
Qwest’s retail rates for Centrex 21 service, less any applicable resale discount, apply to resale
Centrex 21 service. Rates and/or applicable discounts are available in Exhibit A or the specific
rate sheet in your Interconnection or Resale Agreement.

Tariffs, Regulations and Policies
For terms and conditions applicable to Qwest retail products available for resale, view
Tariffs/Catalogs/Price Lists. (Link blue text to: http://tariffs.qwest.com:8000/)
Additional rules, regulations and policies can be found in your Interconnection or Resale
Agreement or in the Statement of Generally Available Terms and Conditions (SGAT) for the
relevant state. (Link blue text to: http://www.qwest.com/about/policy/sgats)

Optional Features
Centrex 21 optional feature availability and pricing may vary according to the state specific
Tariffs/Catalogs/Price Lists. (Link blue text to: http://tariffs.qwest.com:8000/)


Features                                            USOCs              FIDs
800 Service, per line                               FA8

Anonymous Call Rejection                            AYK
Automatic Call Back                                 RGE
Billed Number Screening (Link blue text to:         RTVXQ,
http://www.qwest.com/wholesale/clecs/feature        RTV1Q,
s/billnumscreen.html)                               RTV2Q,
                                                    RTV3Q,
                                                    RTV4Q
Business Complete-A-Call (Link blue text to:        DC5RA,
http://www.qwest.com/wholesale/clecs/feature        DC5RC
s/buscomcall.html)
Call Park                                           CP4PN,
                                                    C67PN,
                                                    CP7PN,
                                                    C7APN
Call Park (DMS100 only)                                                /PRK,
                                                                       /DCP
                                                                       K

Call Queuing (Link blue text to:                    C7QPA

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http://www.qwest.com/wholesale/clecs/feature
s/callqueuing.html)
Call Rejection                                     NSY
Call Trace                                         HBG
Caller ID                                          NNK
Caller ID Blocking                                 NKM, NKS



                                                   N6S
Caller ID with Privacy +™


Carrier Access Code Blocking                       RTVXY



Complete-A-Call (Link blue text to:                                   /BLKD
http://www.qwest.com/wholesale/clecs/feature
s/comcall.html)
Continuous Redial                                  NSS
Custom Number Services                             RNCEP,
                                                   RNCSS,
                                                   RNCSP,
                                                   CNEPG,
                                                   RNCAF
Custom Ringing                                     RGG++

CustomNet™                                         SEA, SRG

International Blocking                             RBVXC
Last Call Return                                   HBS, NSQ
Message Waiting Indication - Business              MV5
Pay Per Call Restriction                           RTVXN,
                                                   RTVX9
Priority Call                                      NSK
Remote Access Forwarding (Call Following)          AFD, ATF
and Scheduled Forwarding

Security Screen®                                   RV1

Selective Call Forwarding                          NCE


The following Business Voice Messaging Services are available:
Business Voice Messaging Services                                             USOCs
Additional Message Capacity- 50/100 Residence and Business (Link blue text    VMC1X, VMC2X
to: http://www.qwest.com/wholesale/clecs/features/amc50_100resbus.html)
Business Voice Messaging Service (Link blue text to:                          VVMAD,
http://qwest.com/wholesale/clecs/features/bvmschoice.html)                    VVMAE,

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                                                                                 VVMAF,
                                                                                 VVMAG
Business Voice Messaging Service – General Information (Link blue text to:       Not Applicable
http://www.qwest.com/wholesale/clecs/features/bvmsgi.html)
Call Router Traffic Study – Business Only (Link blue text to:                    VTM1X, VTM2X
http://www.qwest.com/wholesale/clecs/features/callrouttrafficbus.html)
Call Routing – Business Only (Link blue text to:                                 VPH, VPHXA
http://www.qwest.com/wholesale/clecs/features/callroutbus.html)
Call Routing to Number – Business Only (Link blue text to:                       VJMXU, VJMXV
http://www.qwest.com/wholesale/clecs/features/callroutnumberbus.html)
Extension Mailbox – Residence and Business (Link blue text to:                   VBS
http://www.qwest.com/wholesale/clecs/features/exmbxresbus.html)
Listen Only Mailbox – Business Only (Link blue text to:                          VJMXW, VJMXY
http://www.qwest.com/wholesale/clecs/features/lombxbus.html)
Message Notification – Residence and Business (Link blue text to:                VFN
http://www.qwest.com/wholesale/clecs/features/messnotresbus.html)
Qwest Easy Access – Residence and Business (Link blue text to:                   SQAV2, SQAVX
http://www.qwest.com/wholesale/clecs/features/qeasyaccess.html )
Route to Other Number – Business Only (Link blue text to:                        Not Applicable
http://www.qwest.com/wholesale/clecs/features/routenumberbus.html)
Scheduled Greetings – Business Only (Link blue text to:                          VGT
http://www.qwest.com/wholesale/clecs/features/schedgreetbus.html)
Transfer Mailbox – Residence and Business (Link blue text to:                    TFM
http://www.qwest.com/wholesale/clecs/features/transmbxresbus.html)
Voice Mail Mailbox - Business Only (Link blue text to:                           MBBXA, MBB
http://www.qwest.com/wholesale/clecs/features/vmmbxbus.html)




Features / Benefits
Centrex 21 is a powerful and flexible communications system that strengthens voice or data lines
with a variety of standard and optional features.
Benefits
   Powerful – A choice of standard and optional features, Centrex 21 makes it easier for your
    end-user to manage their calls so they can get more done every day.
   Flexible – A choice of standard features that are best for your end-user’s business and a
    choice of several optional features. Centrex 21 makes it easier for your end-user to manage
    their calls and as their business needs change, they’ll have the flexibility to add or remove
    lines and features as necessary.
   Affordable – Centrex 21 makes budgeting easier by stabilizing the rates for the business lines
    for up to 60 months. And since the power for Centrex 21 is in the phone lines, there’s no
    costly equipment to buy or modify.




Applications

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Please contact your Qwest Sales Executive for information.



Implementation
Product Prerequisites
If you are a new CLEC and are ready to enter the Interconnection business with Qwest, please
view the Getting Started as a Facility-Based CLEC (Link to:
http://www.qwest.com/wholesale/clecs/clec_index.html) or the Getting Started as a Reseller (Link
to: http://www.qwest.com/wholesale/clecs/reseller_index.html) web pages. If you are an existing
CLEC wishing to amend your Interconnection Agreement or your New Customer Questionnaire,
you can find additional information in the Negotiations Template Agreement web page. (Link blue
text to: http://www.qwest.com/wholesale/clecs/negotiations.html)



Pre Ordering
General pre-ordering information is located in the Pre-Ordering Overview. (Link blue text to:
http://www.qwest.com/wholesale/clecs/preordering.html)
All mechanized pre-ordering activities and requirements are located in the Interconnect Mediated
Access (IMA) User’s Guide. (Link blue text to:
http://www.qwest.com/wholesale/ima/gui/imauser.html)
The following functions may need to be performed by you in preparation for the issuance of a
local service request:
   Review Customer Service Record (CSR)
   Validate Address
   Determine service and feature availability
   Reserve Telephone Numbers
   Determine Primary Interexchange Carrier (PIC) and Local Primary Interexchange Carrier
    (LPIC) availability. Information about selecting a long distance carrier is available in the Long
    Distance Carrier Selection Overview. (Link blue text to:
    http://www.qwest.com/wholesale/preorder/ldselection.html)



Ordering
It is important to understand the Resale General procedures before ordering Centrex 21. (Link
blue text to: http://www.qwest.com/wholesale/pcat/resalegeneral.html)
General ordering activities are identified in the Ordering Overview. (Link blue text to:
http://www.qwest.com/wholesale/clecs/ordering.html) Service interval guidelines are found in the
Service Interval Guide (SIG). (Link blue text to:
http://www.qwest.com/wholesale/guides/sig/index.html)
Resale Centrex 21 orders are placed using Local Services Ordering Guidelines (LSOG) forms.
Detailed information regarding field entry requirements is described in the LSOG. (Link blue text
to: http://qwest.com/wholesale/clecs/lsog.html
Orders should be placed via the IMA Graphical User Interface (IMA GUI) (Link blue text to:
http://www.qwest.com/wholesale/ima/gui/index.html) or the IMA Electronic Data Interface (IMA


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EDI) (Link blue text to: http://www.qwest.com/wholesale/ima/edi/index.html) or faxed to (888) 796-
9089.
The following LSOG forms may be required :
   Local Service Request (LSR)
   End User (EU)
   Centrex Resale Service (CRS)
   Directory Listing (DL), as appropriate.

Use of USOCs and Field Identifiers (FIDs) are described in the Universal Service Order Codes
(USOCs) and Field Identifiers (FIDs) Overview. Use of the USOC/FID Finder will assist you in
identifying USOC and FID requirements. (Link blue text to: http://usocfidfind.qwest.com/)
Requests for multiple lines may be made on the same request, provided the request is on the
same CSR, for the same end-user, at the same location, and for the same due date.



Provisioning
General provisioning and installation information is identified in the Provisioning and Installation
Overview. (Link blue text to: http://www.qwest.com/wholesale/clecs/provisioning.html)
Provisioning interval guidelines and Firm Order Confirmation (FOC) intervals are found in the
SIG. (Link blue text to: http://www.qwest.com/wholesale/guides/sig/index.html)
A jeopardy condition occurs on an order if a condition exists that threatens timely completion.
Jeopardy notification is described in the Provisioning and Installation Overview. (Link blue text to:
http://www.qwest.com/wholesale/clecs/provisioning.html)



Maintenance and Repair
Information is available in the Maintenance and Repair Overview. (Link blue text to:
http://www.qwest.com/wholesale/clecs/maintenance.html)



Billing
Detailed information regarding the Customer Records and Information System (CRIS) Summary
Bill, Inquiry and Disputes is described in Billing Information – Customer Records and Information
System. (Link blue text to: http://www.qwest.com/wholesale/clecs/cris.html)



Training
Qwest 101: “Doing Business with Qwest”
   This introductory instructor-led training course is designed to teach the CLEC and Reseller
    how to do business with Qwest. It will provide a general overview of products and services,
    Qwest billing and support systems, processes for submitting service requests, reports, and
    web resource access information. Click here to learn more about this course and to register.
    (Link blue text to: http://www.qwest.com/wholesale/training/ilt_desc_qwest_101.html)

Centrex Resale

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   This instructor-led, process and systems training course is designed to provide an overview
    of the Centrex 21 and Centrex Plus Resale products, as well as the processes for submitting
    the service request via IMA. The processes covered are PreOrder, Order, Post Order,
    Provisioning, Billing, and CEMR Maintenance and Repair. Click here to learn more about this
    course and to register. (Link blue text to:
    http://www.qwest.com/wholesale/training/ilt_desc_centrex.html)
Centrex Systems
   This self-directed, web-based product training course provides you with knowledge of the
    Qwest Centrex product. You will learn how Centrex works and the options available.

    Centrex is a software-driven telecommunication solution. It allows customers to use voice,
    data, or video applications over a single connection to the telephone network.
    For more information on creating and submitting a service request, please go to the
    Qwest.com Wholesale training web site. Web based and Instructor Led training courses
    which includes this information are titled: Introduction to Service Requests & Billing for
    CLECs (Forms Completion section) and ASR Private Line. Click here to learn more about this
    course and to register. (Link blue text to:
    http://www.qwest.com/wholesale/training/wbt_desc_centrex.html)

IMA Classic
   This introductory instructor-led training course provides the participant with an overview of
    Qwest's Interconnect Mediated Access (IMA) Graphical User Interface (GUI) to order
    wholesale products. This class provides a comprehensive look at IMA via software
    demonstrations used to familiarize you with the IMA GUI system. Click here to learn more
    about this course and to register. (Link blue text to:
    http://www.qwest.com/wholesale/training/ima_train.html)

IMA Directory Listings
   This course introduces the participant to the IMA functionality as well as the processes that
    need to be followed to establish, change and/or delete directory listing information. The
    participant will review the resources available to assist with Directory Listing questions and
    processes. A significant amount of time will be spent reviewing Qwest listing business rules
    and how to complete an Ordering and Billing Forum (OBF) Directory Form via IMA. Click here
    to learn more about this course and to register. (Link blue text to:
    http://www.qwest.com/wholesale/training/bt_listing.html)

IMA “Hands On”
   This introductory instructor-led training course teaches you how to use Qwest's IMA
    Graphical User Interface (GUI) to order wholesale products. You will experience interactive
    software demonstrations and participate in hands-on practice sessions to familiarize yourself
    with the IMA GUI system. Click here to learn more about this course and to register. (Link
    blue text to: http://www.qwest.com/wholesale/training/ilt_desc_ima_handson.html)

View additional Qwest courses by clicking on Course Catalog. (Link blue text to:
http://www.qwest.com/wholesale/training/coursecatalog.html)



Contacts
General contact information is identified in the Wholesale Customer Contacts. (Link blue text to:
http://www.qwest.com/wholesale/clecs/escalations.html)




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Frequently Asked Questions (FAQs)
This section is being compiled based on your feedback.


Last Update: June 14, 2002

CustomNet™ and Caller ID with Privacy + ™ are Trademarks of Qwest Communications
International, Inc.

Security Screen® is a Registered Trademark of Qwest Communications International, Inc.


META Tags: CustomChoice, Centrex, Centrex 21, Small Business, Large Business, Voice
Solutions, Resale Services




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