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AUTOMOBILES TREND

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					AUTOMOBILES TREND
                    &
CUSTOMERS SATISFACTION
                              CONTENTS




1. Introduction

2. Competitive Environment and Critical Objectives of New Product

   Development.

3. Minimize time to market

4. Maximise fit with costumer environment

5. Optimising NPD Process

6. Company Information

7. Sales and Distribution

8. Distribution Channel

9. Objectives of the study

10. Research Methodology

11. Findings

12. Results of the analysis

13. Swot Aanalysis

14. Comparative Charts

15. Ouestionnare

16. 16.Bibliography
                                              TABLE OF CONTENTS


INTRODUCTION ...........................................................................................................................3
CURRENT SITUATION.................................................................................................................3
           Company Overview .............................................................................................................3
           Corporate Governance .........................................................................................................5
           Financial Position.................................................................................................................6
CORE COMPETENCIES ................................................................................................................7
           Research & Development ....................................................................................................7
           Acquisitions, Mergers & Expansion ....................................................................................9
           Organization Location .......................................................................................................10
PEST ..............................................................................................................................................11
           Political ..............................................................................................................................11
           Economic ...........................................................................................................................13
           Social..................................................................................................................................14
           Technological .....................................................................................................................15
SWOT ANALYSIS .......................................................................................................................16
           Strengths ............................................................................................................................16
           Weaknesses ........................................................................................................................17
           Opportunities......................................................................................................................18
           Threats................................................................................................................................19
CAPITALIZING ON TATA MOTOR’S SUCCESS ....................................................................20
CONCLUSION ..............................................................................................................................21
WORKS CITED ............................................................................................................................22
APPENDIX A, B, C, D, E .............................................................................................................24
INTRODUCTION

       Established under the parent company, Tata Group, in 1945, Tata Motors Limited

has become India’s largest automobile company. It was the first Indian automobile

company to list on the New York Stock Exchange. Tata Motors began manufacturing

commercial vehicles in 1954 with a 15-year collaboration agreement with Daimler Benz

of Germany. This partnership has led Tata Motors to not only become India’s largest

automobile company but also India’s largest commercial vehicle manufacturer; the

world’s top five manufactures of medium and heavy trucks and the world’s second

largest medium and heavy bus manufacturer. Having just entered the passenger vehicles

market segment in 1991, Tata Motors now ranks second in India’s passenger vehicle

market.

       Tata has enjoyed the prestige of having developed Tata Ace, India’s first

indigenous light commercial vehicle; Tata Safari, India’s first sports utility vehicle; Tata

Indica, India’s first indigenously manufactured passenger car; and the Nano, the world’s

least expensive car. A full timeline of Tata Motors Limited is supplied in Appendix A.

CURRENT SITUATION

       COMPANY OVERVIEW

       The Tata Motors group is a passenger and commercial vehicle manufacturer

based in India. The motor group was established in 1945 as part of the larger Tata

Group. They have long been known for their commercial vehicles and in the past ten

years entered into the passenger car market. Currently, Tata Motors has a line of five
passenger vehicles and a large line of commercial vehicles producing pickups, trucks,

tractor trailers, tippers, and buses. Both product lines of the Tata Motors group have seen

success, but much of this has been built upon the more deeply established commercial

vehicle product line.

       Tata Motors commercial line has been established for several years in many

market segments such as Europe, Africa, The Middle East, Australia, Southeast Asia, and

South Asia. Tata Motors has expanded their business and market share around the world

through a series of acquisitions. In 2004, they acquired Daewoo commercial vehicle

Company in South Korea which was South Korea’s second largest truck manufacturer.

This acquisition gave Tata Motors a significant presence in the Korean market. They

have also entered into joint ventures with companies such as Thonburi Automotive in

2006, which allowed them to manufacture and market pickup trucks in Thailand. “We

think it makes sense for Tata to expand through acquisition (as it did in tea and steel) than

spend a decade to build the business” (Lehman Brothers). The commercial vehicle area

of the business has certainly been how Tata Motors have built their reputation, with

commercial vehicles accounting for 80-85% of company profits. They are beginning to

employ a similar technique as they now expand into the passenger car business.

       Tata Motors have been making global headlines in the auto industry lately; the

largest news being their acquisition of Jaguar and Land Rover from Ford. “Tata paid 2.3

billion dollars to Ford for the two brands that cost Ford 5.3 billion” (Carty, USA Today).

This is a major step for the company because it catapults them into the luxury car

business which they are not known for at this time. Tata, like many new businesses it

acquires, is allowing this new segment of the business to be run by previous management

since they have more experience in the luxury automotive business. “Tata will give us
some space. They want us to run our business, be a premium British car company”

(Mike O’Driscoll, managing director of Jaguar). This is yet another large acquisition for

the Tata Motors group and could create great success for the company in the near future.

       Furthermore, Tata Motors made another large announcement regarding their

progress in the passenger vehicle segment. In January they announced that they, “would

release a $2,500 car that could replace the motor scooters commonly used in developing

countries to cart around whole families” (Carty, USA Today). This is a major break

through in the automotive industry and shows how far reaching, diverse, and competitive

the Tata Motors group is becoming. Soon they will be serving customers in the high-

class luxury market while still catering to their older niches in developing countries.

       CORPORATE GOVERNANCE

       Since Tata Motors is a part of a large conglomerate company it needs to have a

strong corporate governance to ensure that its employees act ethically and the business

continues to run smoothly especially during the ever changing and dynamic global

economy. “Tata Group’s corporate governance is founded upon a rich legacy of fair,

ethical, and transparent governance practices” (tatacarsworldwide.com). One of the more

important parts of this is the transparency of the company people have a right to know

what the company is doing not only to ensure ethical practices, but for the insurance of

their many shareholders whom have a right to know the inner workings of the company.

A full list of top management is visible in Appendix B.

       Tata has created some models for employees to guide themselves through

everyday business practices to ensure that the corporate governance is continuously being

upheld. The Tata business excellence model is upheld by Tata quality management

services. Quality management is an in-house group dedicated to helping the various Tata
companies achieve their business objectives through specific processes. The two main

processes that the quality management services employees focus on are business

excellence and business ethics. These two objectives have helped build Tata into the

strong, dynamic company it is today. These models are entrenched in the company’s

ethnical standards and Tata feels strongly about enforcing both throughout the company.

“Tata quality management services plays the role of supporter and facilitator in the

journey that Tata enterprises undertake to reach the peaks of business eminence while, at

the same time, adhering to the highest ethical standards” (Tata.com).

       To further prove their commitment to quality and ethical practices Tata has

introduced annual quality awards for those companies conducting business with the

utmost quality. These awards are called the JRD quality value awards named after the

late chairmen JRD Tata. These awards are presented annually on July 29th, the birthday

of JRD Tata. Tata has committed to ensuring quality and ethical standards not only

within Tata Motors, but throughout their many other branches and sectors of the Tata

Group. They have done so by benchmarking quality standards through the Tata business

excellence model as well as providing incentives for companies to strive to improve the

quality of their service, by awarding JRD quality management awards.

       FINANCIAL POSITION

       Tata Motors have increased its earnings over the years through their various

acquisitions and joint ventures with truck manufacturers in Southeast Asia. Gross profit

in the year 2006 was 1,160.9 million and increased to 1,510.1 million in the year 2007.

Earnings after taxes also increased significantly between 2006 and 2007 increasing from

336.6 million to 405.5 million in 2007. After a large drop in revenues from 2004 to 2005

when the company first went public on the NYSE (stock prices from May 1-22, 2008 can
be found in Appendix C), it has been increasing revenues greatly annually, from 4,422.0

million in 2005 to 7,354.0 in 2007. Tata Motors income statement, balance sheet and

statement of cash flows along with other key statistics can be found in Appendix D.


CORE COMPETENCIES

       Tata Motors is able to maintain, as well as increase, their market share by

capitalizing on their core competencies. Tata Motors is active, competitive, and dynamic

in all aspects of the automotive industry, which means that there must be many different

activities going on in all areas of the company. As a result of the ever evolving

automotive industry Tata Motors must always be changing and one way to stay at the

forefront of the industry is to make continuous improvements in technology through

research and development. One way that Tata Motors has done this is by producing one

of the most efficient and low cost vehicles on the market. Acquisitions, mergers, and

expansion is another core competency that Tata Motors has is embedded in their

company structure and philosophy. Another core competency that Tata Motors holds is

being located in the India. This location has allowed them to understand not only the

Indian market but also the dynamics of emerging and developing markets. This market

understanding and knowledge allows Tata Motors to manufacture their products at lower

costs, sell them to emerging markets while making profits as well as take advantage of

the strong labor base in India.

       RESEARCH AND DEVELOPMENT

       One factor to Tata Motors success is their constant advances in automobile

technology through research and development. There is a high emphasis on thorough

research that provides the much-needed inspiration for the birth of new ideas, which in

turn breathes new life into products. They employ approximately 1,400 scientists and
development officers. Tata Motors has several research and development centers in India.

The Research Center at Jamshedpur and the Engineering Research Center in Pune are

among the finest in the country (Tata.com). They possess forums to develop and test

durability, engine performance, emission, safety, design and style, noise, hydraulics,

tracks, and instrumentation. Both have won numerous national awards in research and

development efforts since their inception in 1966.

        Through these advanced research centers Tata has created sophisticated emission

measurement systems and digital prototyping laboratories. Some other technologies that

are part of Tata Motors’ arsenal are those that offer improved electronic controls for

engine systems and other “vehicle drive-train and chassis systems” (Tata.com). The

company is currently focused on equipping vehicles of the future with technologies for

improving communication, navigation and entertainment. One example of these

technological improvements is highlighted in the OneCAT (Appendix E). This concept

car is a fiberglass vehicle that virtually powered by air and is emission free. The

OneCAT weighs only a 350 kg and has a piston engine that runs on compressed air. This

car can run between 200 to 300 kilometers on one Euro of compressed air. A spokesman

for Moteur Development International, a company that partnered in the development of

this car said, "The engine is efficient, cost-effective, scalable, and capable of other

applications like power generation," (Autopartswarehouse.blog.com) This car is truly a

representation of the next step in green automobiles. The car’s engine’s emission can be

used as an air conditioner in the cabin. This car is very futuristic and is still in the

development stages:

        “Nonetheless, Tata and Moteur Development International are confident
        that OneCAT, which can accommodate three adult passengers, is
        competent enough to go against potential green car rivals and energy
        efficient autos such as the hybrid, bio-fuels, and electric vehicles. The ‘air
       car’ is targeted for release this year with a base price of around £2,500.”
       (Autopartswarehouse.blog.com)

       Some of Tata Motors other technological advances can be seen in the new car the

Nano nicknamed the People’s Car (Appendix E). This car, which is just emerging into

the market, is the world’s cheapest car. Tata Motors achieved this is through using new

materials such as, re-engineered plastics and modern adhesives. It will revolutionize the

auto industry in India and soon in other emerging markets when Tata starts exporting.

The Nano was able to achieve its low price and gain the attention of the entire automotive

industry through its advances in materials and adhesives technology.

       ACQUISITIONS, MERGERS & EXPANSION

       Like other companies, Tata Motors is always growing and expanding and the

main way they do this is through acquisitions and mergers. Since 2004, Tata Motors has

merged or acquired all of or at least part of four different companies. In March 2004,

Tata Motors acquired 100 percent of the Korean based Daewoo Commercial Vehicle

Company, Korea’s second largest truck maker, for 102 million dollars. Rather than using

de-culturation or assimilating Daewoo, Tata took an integrated approach, and continued

building and marketing Daewoo’s current models as well as introducing a few new

models globally just as it had been done under Korean management.

       In February 2005, they acquired 21 Percent of Hispano Carrocera, Spain-based

company, for 12 million Euro. In April 2005, Tata Motors Limited merged with Tata

Finance, and lastly in March 2008 Tata paid Ford Motor Company 2.3 billion for Jaguar

and Land Rover companies (Tata.com). These acquisitions and mergers allow Tata

Motors to break into foreign markets and develop a much larger share of the automotive

industry.
       It also helps them attain the knowledge, technology, and programs that allow

them to succeed in that particular sector of the automotive industry or in a particular

region or culture. For instance, the purchase of Jaguar and Land Rover allows Tata to

enter into the luxury car market without having to research the market, build the

technology, among other important aspects of getting into a new market segment. It

further helps them enter into the very competitive and highly desirable mature markets in

Europe and in future hopes of securing market segments in the United States. Tata

Motors is currently in a growth stage as stated on their website: “Tata Motors Ltd is in a

mega expansion mode. The investments would be in product development, capital

expenditure in capacity enhancement, domestic and international acquisitions and

mergers” (Tata.com).

       ORGANIZATION LOCATION

       Tata Motors is located in the developing country of India. This location has been

and will continue to be vital to Tata’s success. In India, Tata can take advantage of the

fact that manufacturing labor cost is only eight to nine percent of sales, compared to 30 to

35 percent of sales in developed countries. In addition, India is one of the world’s largest

producers of automotive components which give Tata Motors direct access to many of

these components. Tata has higher bargaining power with suppliers because it is a local,

not foreign, car manufacturer. Tata Motors is able to leverage Indian automotive market

because the current increase in demand due to the improvements in infrastructure and

growth of population and disposable incomes in India. The Society of Indian Automobile

Manufacturers stated, “India, where some 1.4 million new cars are sold each year, is also

a hugely attractive market for dozens of car companies and most of them can’t risk

ignoring what appears to now be a potent competitive advantage for Tata Motors. India’s
car market is expected to touch 2.2 million units a year by 2010” (Livemint.com).

Additionally, the India government has made protectionist polices and regulations that

are extremely favorable to Tata. In December 1997, the Indian government put in place

policies that require foreign carmakers to invest at least 50 million dollars in equity to set

up manufacturing operations in India. This means that Tata Motors is able to take

advantage of the low cost of labor, land assets, and overall investment practices without

having to implement this 50 million dollar investment. Finally, Tata Motors largest

competitive advantage is that it has prospered and grown in only developing markets for

over 70 years. Tata Motors has implemented programs that allow it to prosper while

maintaining low costs and high profits.

       Lastly, Tata Motors has a competitive advantage simply because they are part of

the larger Tata Group. Tata Group supplies Tata Motors with access to knowledge,

resources, technology and companies operating in many different industries worldwide

allowing innovation and easy availability to access other sources.

PEST ANALYSIS

       POLITICAL

       Since Tata Motors operates in multiple countries across Europe, Africa, Asia, the

Middle East, and Australia, it needs to pay close attention to the political climate but also

laws and regulations in all the countries it operates in while also paying attention to

regional governing bodies. Laws governing commerce, trade, growth, and investment are

dependent on the local government as well as how successful local markets and

economies will be due to regional, national and local influence.

       On March 26, 2008, Tata Motors reached an agreement with Ford to purchase

Jaguar and Land Rover. In order to be capable of this acquisition, Tata Motors must have
a full comprehension of the governing bodies and laws regulating commerce in the home

country, the United Kingdom, but also in countries Jaguar and Land Rover operate in.

       In accordance, Tata’s headquarters in Mumbai, India, strictly controls and

regulates operations in all dealerships and subsidiaries, in addition to knowing and

abiding by all labor laws in the multiple countries where they have manufacturing plants

it has to watch political change. This will be especially vital in the future as Tata Motors

continues to expand and grow into new markets. “While currently about 18% of its

revenues are from international business, the company's objective is to expand its

international business, both through organic and inorganic growth routes” (Tata.com).

The foundation of the company’s growth internationally is a deep understand of

economic stimulation, customer needs, and individual government regulations and laws.

Although it is the headquarters ultimate responsibility to make sure each individual office

and branch is operating and abiding by the local laws, it will become increasingly more

important for that duty to be taken care of at the regional or even local level.

       ECONOMIC

       Operating in numerous countries across the world, Tata Motors functions with a

global economic perspective while focusing on each individual market. Because Tata is

in a rapid growth period, expanding or forming a joint venture in over five countries

world-wide since 2004, a global approach enables Tata Motors to adapt and learn from

the many different regions within the whole automotive industry. They have experience

and resources from five continents across the globe, thus when any variable changes in

the market they can gather information and resources from all over the world to address

any issues. For instance, if the price of the aluminum required to make engine blocks
goes up in Kenya, Tata has the option to get the aluminum from other suppliers in Europe

or Asia who they would normally get from for production in Ukraine or Russia.

       Tata Motors also has to pay close attention to shifts in currency rates throughout

the world. Currency fluctuations can equate to higher or lower demands for Tata vehicles

which in turn affect profitability. It can also mean a rise in costs or a drop in returns. But

they also have to pay attention to not just the domestic currency, the rupee, but also to the

dollar, euro, bhat, won, and pound, to just name a few. Just because the rupee is strong

against the dollar does not mean it is strong against all the other currencies. Attention to

currency is important because it influences where capital investment will develop and

prosper.

       SOCIAL

       Undoubtedly, the beliefs, opinions, and general attitude of all the stakeholders in a

company will affect how well a company performs. This includes every stakeholder from

the CEO and President, down to the line workers who screw the door panel into place,

from the investor to the customer, the culture and attitude of all these people will

ultimately determine the future of a company and whether they will be profitable or not.

For this reason, Tata Motors tends to use an integration and rarely separation technique

with foreign companies they acquire.

       On the other hand, some economic issues that Tata Motors face must also be

looked at from a more localized perspective. For instance, the market in India for cars is

much different than the market for cars in Italy. For one, India has over one billion more

people than Italy does, thus the market is much larger or not as limited. Second, you must

also take into affect the demographics and the average income of each market. Italians

have a higher average income per capita than Indians and Italian citizens tend to drive
larger and fancier cars. For this reason, the Tata Nano might not do so well in the Italian

market. In summation, Tata Motors views the economy from a global perspective with

operations across the entire globe; however, they must also maintain a local market

understanding and knowledge when it comes to product positioning and placement

throughout the different markets Tata conducts business in.

       In 2004, Tata Motors acquired Daewoo Commercial Vehicles Company, which

was at the time Korea’s second largest truck maker. Rather than using de-culturation or

assimilating Daewoo, Tata took an integrated approach, and continued building and

marketing Daewoo’s current models as well as introducing a few new models globally

just as it had been done under Korean management.

       With the new acquisition of Jaguar and Land Rover, Tata will have to be careful

with how they handle the acquisition. While Land Rover is thriving while under the helm

of Ford, Jaguar was more of the trouble child. “Jaguar cost Ford some $10 billion during

its 18-year stewardship and its sales were in headlong decline, especially in America, its

most important market. Industry analysts also struggled to see what value Tata could add

that had eluded Ford, and what synergies there could be between a maker of trucks and

basic cars… and two luxury marques.” (Economist). Separation could be a good

approach for the immediate future to keep the name of Jaguar and Land Rover

distinguishable and associated with the luxury automobile market. Overall, Tata does a

good job of integrating some aspects of their large multi-national conglomerate into new

acquisitions; however, the company must also understand that separation from the name

Tata can be valuable in some social areas.

       TECHNOLOGY
       Tata Motors and its parent company, the Tata Group, are ahead of the game in the

technology field. The Tata Group as a whole has over 20 publicly listed enterprises and

operates in more than 80 countries world-wide. This equates to Tata Motors having lots

of experience and resources to draw from for research and development purposes. “The

foundation of the company’s growth is a deep understanding of economic stimuli and

customer needs, and the ability to translate them into customer-desired offerings through

leading edge R&D” (Tata). Employing 1,400 scientists and engineers, Tata Motors’

Research and Development team is ahead of the pack in India’s market and right with the

rest of the field internationally. Among Tata’s firsts are “the first indigenously developed

Light Commercial Vehicle, India's first Sports Utility Vehicle and, in 1998, the Tata

Indica, India's first fully indigenous passenger car,” as well as the increasingly famous

Tata Nano, which is projected to be the world’s cheapest production car (Tata). In the

automotive industry, it is becoming increasingly crucial for manufacturers to stay on top

of the technology curve with new problems always rising such as escalating gas prices

and pollution problems. Tata recognizes this and dedicates lots of resources and time into

research and development to be even with or preferably ahead of other competitors,

global trends, and changing economies. In all, an automobile manufacturer must change,

adapt, and evolve to stay competitive in the automotive game, and this is exactly what

Tata is doing with their rapid growth, and extensive research and development.

SWOT ANALYSIS

       STRENGTHS

       Tata Motors excels when it comes to innovation through intensive research and

development. Their ability to make the least expensive car on the market, the Nano

which will retail for $2,500, is far beyond what any other car dealership has created. This
innovation gives Tata Motors their main competitive advantage. Tata Motors makes

everything from tractor-trailers to the world’s least expensive car. This product diversity

grants them a competitive advantage over their competitors because they can satisfy more

markets and customer needs. Another strength that Tata Motors possesses is high

corporate responsibility. They donate a portion of their profits from stock increases

towards a specific charity. This highlights Tata Motors overall desire for community

improvement while also emphasizing Tata Motors’ high morals and values which is

something money can not buy.

       Tata Motors is also a very eco-friendly company. One of their goals is to produce

an emission friendly car, and in 2000 Tata Motors launched the first compressed natural

air bus. This air bus requires the owner to plug the car into a standard electric plug for

four hours to fill the air tanks. This brought the concept of an “air-car” to reality and the

name for this compressed natural air car is “OneCAT.” OneCAT has no gas costs or

fossil fuel emissions which makes it a very attractive car for the more mature markets but

also the upper classes in developing countries at this point. It is also a great car to have in

highly populated countries, such as China and India, because pollution with its adverse

effects is a very large concern. OneCAT also is more efficient that any other present

Hybrid car, so when inventors think they have the best product out on the market, they

actually do not. There will always be something else to invent or improve on and Tata

Motors is a prime example of that.

       Tata Motors is unique in a way in which when it buys a company. Tata Motors

keeps the original management of that company intact. The company that Tata Motors

purchases will look exactly the same in terms of management and organizational

structure as if it was never purchased by Tata Motors.
       WEAKNESSES

       There are strings attached with every new invention and improvement on

products. These strings are Tata Motors weaknesses and what other groups perceive as

their weaknesses. One weakness that Tata Motors faces is its inability to meet safety

standards. Although they have made the most inexpensive car out on the market, it has

yet to pass all the safety standards which is a legal factor. Some consumers and

pessimists inquire as to how Tata Motors can make such a cheap car and withstanding a

car accident or not just falling apart after hitting something once. Pessimistic people also

want to believe that car manufactures are already doing everything they can to keep costs

low for the consumer, and if that is the case, then putting the cheapest car out on the

market automatically questions if it is safe to drive.

       Tata Motors only have been making passenger cars for the approximately last ten

years. This can be viewed as a weakness from a customer standpoint since a decade does

not seem like a lot to consumers and therefore they will think that Tata Motors is

inexperienced car manufacturing. Consumers will wonder how a car manufacturer can

be in the market for 10 years and produce the cheapest car out on the market.     How can

Tata Motors manufacture such a cheap car that meets emission and safety standards being

so young? This causes consumers to be skeptical.

       Another weakness that Tata Motors faces is within its domestic market. Car sales

in India are less than 1 million annually. This draws a problem because Tata Motors may

not get the sales that the company hopes for and how can they sell cars to people who are

not buying cars?

       The new and innovative OneCAT still has some rough spots that need to be

worked out and one of them is that it has pollutant emissions and greenhouse gas
emissions from the generation of electricity used to compress the air. So although it is

marketed as being emission free, it technically is not and this is another weakness. Also,

OneCAT only goes 62 miles per hour for 56 miles in an urban cycle. This is not very far

and Tata Motors will have to improve on this weakness as well as the emission weakness

in order to draw more comsumers to this new automobile.

       OPPORTUNITIES

       Tata Motors has already opened the doors for many new and innovative ideas, but

not only for their company, but their competitors as well which could turn into a threat.

One of the major opportunities that Tata Motor faces is that as of right now 90 percent of

China and India’s adult population do not own cars, partly because cars are costly and

require more expenses after purchased. So the market for a low-priced car is huge which

benefits Tata Motors perfectly since they produce the lowest priced car on the market.

This is a huge opportunity for Tata Motors because if they can get their feet into that

market of people that do not have cars because they cannot afford them, then they will

make large profits down the road. China’s total car sales are estimated at over 8 million

dollars annually and they were the world’s second largest car market in 2006. China’s

government forecasts that demand for cars will top 20 million by 2020. With Tata

Motors in the market with the cheapest car, China’s demand for cars will probably

increase even more significantly which will in turn increase sales for Tata Motors.

       Japan, North America, and Europe automobile sales went up over the years

because of demand for smaller cars increased. This demand for smaller cars is a great

window of opportunity for Tata Motors because not only are their cars small, but they are

cheap and environmentally friendly as well. Once people in these countries get Tata

Motor automobiles then their automobile sales will continue to rise.
       As of March 2008 Tata Motors finalized a deal with Ford Motor Company to

acquire the British businesses, Jaguar Cars and Land Rover. This is a huge opportunity

for Tata Motors since they will acquire the large knowledge base and technologies for

producing and marketing luxury vehicles. This acquisition helps them dive into the more

mature markets in Japan, Europe and the U.S. The knowledge transfer from these two

companies will greatly improve Tata Motors ability to continue to grow and flourish in

both developing and developed market segments.

       THREATS

       The obvious threat to Tata Motors is intellectual property rights. Tata invented the

cheapest car on the market and every automobile manufacturer wants to know how Tata

did it. Headhunters are soon going to find out this valuable information and make it

available to their own company. This is a huge threat to Tata Motors because at first they

had low competition, but once other car manufactures find out how they invented such a

low cost car, and then these companies too will jump on board and design their own line

of low cost automobiles. On one hand this can be a threat, but on the other it may not

affect Tata Motors at all because people will still want to purchase their product since

they were the pioneers of all the excitement.

       Other companies are starting to compete for some of this market share. In fact,

the Pakistan’s Transmission Motor company has built a basic four-wheeler for only

$2,100. This car is considerably cheap and the Pakistan Transmission Motor company

started exporting them to Sudan, Qatar, and Chile. This is going to be the beginning of

new emerging car manufactures that will be producing low priced cars.

       Another obvious threat is that dealing with gas prices. Gas prices continue to rise

and the Nano requires gas, but those who purchase the Nano probably do not have a lot of
money and so if gas prices keep jumping up then that market of consumers will not be

able to purchase the car. If OneCAT can be made as cheaply as the Nano then that will

benefit the consumers even more because they will get a car that does not run on gas and

it will be cheap to purchase. On the other hand, gas company will not want OneCAT to

hit the market because there will be no profits to be made off the vehicle. Gas companies

have a lot of say over the automobile industry so this could be a big threat.

        Another main concern that Tata Motors faces is that cheap cars in India will have

an adverse effect on pollution and global warming because most of the population will be

able to afford the cars. With more people driving cars there will be more accidents and

deaths, as well as higher fossil fuels leaked into the environment causing even more

pollution then there already is.

        Tata Motors is family owned and this can potentially cause problems down the

road because some family members can become greedy and money hungry. Once they

really start to rapidly grow then there may be family feuds and people not pulling their

part.

        Another threat is the whole point of their cars being made with cheap plastic. Are

these cars durable? Will they hold together in a head-on collision? As off August 2007

there was no further information on this topic though.

CAPITALIZING ON TATA MOTORS’ SUCCESS

        Arguably, one of the most significant aspects of a business’s strategy is constant

environmental scanning, or looking for opportunities that will either help a business grow

or salvage plummeting profit margins and stock values. In the case of Tata Motors, and

the creation of the Nano and OneCAT from a line of service and military vehicles

provide a variety of different ways for other companies as well as other industries to
capitalize on the success that Tata has realized. There are three main avenues that

businesses can take to exploit the success that Tata Motors has generated. First, through

acquisitions and mergers, like early discussed, Tata integrates the management,

programs, and knowledge of the businesses it buys out. Secondly, Tata Motors places

heavy investment into research and development. These two points have been discussed

extensively throughout this report so please refer to the previous sections: Core

Competencies and the SWOT Analysis. Finally, Tata understands and has succeeded in

growing, profiting, and reducing costs in developing markets for over half a century.

       Tata Motors, like its parent company Tata Group, has much knowledge and

understanding in working in developing markets and countries. Companies considering

expanding into developing markets should consider forming a joint venture or partnership

with any of Tata Group’s numerous industries. The knowledge transfer can save time and

money and further ensure a more successful expansion.

CONCLUSION

       Tata Motors is an overall strong company that has found strength and expansion

through its parent company, Tata Group, but also through its numerous acquisitions and

mergers. Although Tata Motors stock prices have fallen since the start of the 2008 year

due to suggestions that Tata Motors is overreaching by adding luxury brands to pair with

the Nano, the world's cheapest car. Chairman of Tata Group, Ratan Tata, rejects

suggestions that, ``We're not trying to be a global player,'' he told reporters in New Delhi

Jan. 10 after unveiling the Nano, which will be built in a new plant costing 10 billion

rupees ($249 million). ``We will grow internationally in select markets''

(Krishnamoorthy).
                                  Works Cited

Carty, Sharon. "Tata Motors to Buy Jaguar, Land Rover for $2.3B." USA Today. 12 May

      2008 <www.usatoday.com>.

Chang, Richard S. "Can Detroit Be Relevant?" The New York Times. 11 Jan. 2008. 22

      May 2008 <http://wheels.blogs.nytimes.com/2008/01/11/can-detroit-be-

      relevant/>.

"Corporate Governance." Tata Group. 13 May 2008 <www.tata.com>.

David, Ruth. "Tata Motors: Ready to Take on the World?" 13 May 2008

      <www.forbes.com>.

Korzeniewski, Jeremy. "A New Agreement Between Tata Motors and MDI Bring the

      Air-Car Closer to Reality." AutoblogGreen. 21 Mar. 2007. 03 May 2008

      <http://www.autobloggreen.com/2007/03/21/a-new-agreement-between-tata-

      motors-and-mdi-bring-the-air-car-cl>.
Krishnan, Ravi. "Tata Small Car Throws a Big Punch." Livemint.com. 11 Jan. 2008. 22

       May 2008 <http://www.livemint.com/2008/01/11001158/Tata-small-car-throws-

       a-big-pu.html>.

Krishnamoorthy, Anand. “Jaguar Purchase Drives Tata Motors Shareholders to End

       Holdings.” Bloomberg.com. 20 Feb. 2008. 14 May 2008

       <http://www.bloomberg.com/apps/news?pid=20601091&refer=india&sid=aYHS

       5AD.zR5c>.

"Media Reports." Tata Motors. 13 Oct. 2003. 22 May 2008

       <http://www.tataafrica.com/news/media_reports/20031013_tata_motors_senegal.

       htm>.

"Media Reports." Tata Motors. 24 June 2006. 23 May 2008

       <http://www.tata.com/tata_motors/media/20060624_plans.htm>.

"Mergers and Acquisitions." Tata Motors. 10 Apr. 2008. 23 May 2008

       <http://www.tata.com/0_about_us/tatam&as.htm>.

"Morningstar Quicktake Report." 12 May 2008 <ww.morningstar.com>.

Murph, Darren. "Ndia's Tata Motors Developing Uber-Cheap Plastic Automobile."

       Engadget. 20 Aug. 2007. 03 May 2008

       <http://www.engadget.com/2007/08/20/indias-tata-motors-developing-uber-

       cheap-plastic-automobile/>.

"OneCAT: Tata Motors Ultimate Green Car." Autopartswarehouse. 20 Feb. 2008. 22

       May 2008 <http://autopartswarehouse.blog.com/2745030/>.

"Tata Motors Limited." Google Finance. 20 May 2008. 20 May 2008

       <http://finance.google.com/finance?q=NYSE%3ATTM>.
Tata Motors Limited. "Profile." Tatamotors.com. 14 May. 2008.

       <http://www.tatamotors.com/our_world/profile.php>.

"Tata Motors to Step Into Armoured Vehicles Production." INDIADEFENCE. 30 Apr.

       2007. 22 May 2008 <http://www.india-defence.com/reports-3099>.

The Economist. "A used-car bargain?" Economist.com. 13 May. 2008.

       <http://www.economist.com/business/displaystory.cfm?story_id=10910868>.

Timmons, Heather. "Ford Sale of Jaguar to Tata Motors is Expected." International

       Herald Tribune. 17 Dec. 2007. 03 May 2008

       <http://www.iht.com/articles/2007/12/17/business/ford.php>.




Appendix A
Tata Motors Timeline:

1945- Tata Engineering and Locomotive Co Ltd (TELCO) is set up as a locomotive
maker at the end of World War II

1954- Company shift to making trucks in a joint venture with Germany’s Daimler-Benz

1961- Exports begin with the first truck begins being shipped to Ceylon (present-day Sri
       Lanka)

1977- First commercial vehicle manufactured in Pune

1983- Manufacture of heavy commercial vehicles commences

1986- Production of first light commercial vehicle

1991- Launch of the first passenger car, the Tata Sierra. One millionth vehicle rolled out.

1994- Enters joint venture to make Mercedes Benz cars in India
1999-Beings production of India’s first fully indigenous passenger car, the Indica

2002-Ends joint venture with Daimler

2002-TELCO is renamed Tata Motors Ltd.

2003-Tata Motors Ltd. Announces plan to build world’s cheapest car for 100,000 rupees
(1,250 pounds or 2,500 dollars)

2004- Acquires South Korea’s Daewoo Commercial Vehicle Company and is listed on
the New York Stock Exchange

2005- Buys 21 percent stake in Spanish bus maker Hispano Carrocera SA, launches mini-
       truck, the Ace

2006- Signs initial agreement with Fiat

2008- Unveils one-lakh (100,000 rupee) “People’s Car” also know as the Nano. Acquires
Jaguar and Land Rover.




Appendix B

Top Management of Tata Motors Ltd.

Name Age Since Current Position
 Sait, Zackria -- 2007 Vice President - Technical Services
Mani, Shyam -- 2007 Vice President - Sales & Marketing, CVBU
Rajarao, M. -- 2007 Vice President - Manufacturing, Pune
Girotra, K. -- 2007 Vice President - Lucknow Works and FBV
Tambe, S. -- 2007 Vice President - Human Resources
Thakur, R. -- 2007 Vice President - Finance
Gurav, P. -- 2007 Vice President - Corporate Finance - Accounts and Taxation
 Krishnan, S. -- 2007 Vice President - Commercial, PCBU
Dube, Rajiv -- 2007 President - Passenger Cars
Arya, A. -- 2007 President - Heavy and Medium Commercial Vehicles
Mehta, V. 73 1998 Non-Executive Independent Director
Wadia, N. 63 1998 Non-Executive Independent Director
Palia, Sam 69 1998 Non-Executive Independent Director
Soonawala, N. 72 1989 Non-Executive Director
Irani, Jamshed 71 1993 Non-Executive Director
Gopalakrishnan, Ramabadran 62 1998 Non-Executive Director
Tata, Ratan 70 1996 Non-Executive Chairman of the Board
Mashelkar, Raghunath 64 2007 Independent Director
Mankad, A. -- 2007 Head - Car Plant
Telang, P. 59 2007 Executive Director - Commercial Vehicles
Sethna, H. -- 2007 Compliance Officer, Secretary
Ramakrishnan, C. -- 2007 Chief Financial Officer, Executive Director
Kant, Ravi 63 2005 Chief Executive Officer, Managing Director, Director




Appendix E




Above: Tata Nano
Below: Tata OneCAT
              Mahindra & Mahindra Ltd.

Established in year 1945, Mahindra & Mahindra Ltd. is a subsidiary of
Mahindra group. The company manufactures general-purpose utility
vehicles
. Today, it is the 10th largest private sector company in India, which is
into manufacturing of tractors
and light commercial vehicles along with other general utility vehicles.
With increased scope of work, company's business is divided into
four divisions viz. automotive, tractor, inter trade and MSL. These
divisions handle steel, trading and manufacturing of ash handling
plants and traveling water screens.

Rapidly expanding itself, now the company has seven state-of-the-art
factories and 33 sales offices supported by a network of more than
500 dealers throughout the country. The company area exceeds over
5,00,000 square meters and over 17,000 technical and non -
technical personnels are employed there.


it is little known fact that the setup was called Mahindra &
Mohammed and the company traded steel with suppliers in
England and USA. M&M began its operations by assembling
CKD jeeps in 1949. Later it obtained license from Kaiser
Jeep and later from American ____
Motors (AMC) and started manufacturing jeeps in India.
Branching out into manufacturing agricultural tractors and
light commercial vehicles, M&M expanded its operations by
launching UVs and SUVs like the Armada and Bolero
respectively. Bolero penned the things to come which saw
the hugely popular and successfull Scorpio make its mark in
the Indian SUV market. The recent pact with Renault has
seen the introduction of the Logan into the portfolio of
Mahindra and hopefully things will march northwards from
hereon. Aiming at bringing out a utility vehicle to rival the
Toyota Innova, M&M will try hard to make the Ingenio as
good as it can get. We wish them luck!

The two brothers, J.C. Mahindra and K.C. Mahindra and Ghulam
Mohammed formed the company, Mahindra & Mohammed, in 1945.
Mahindra & Mohammed Limited was incorporated on October 2, 1945, as a
private limited company. The company was renamed as Mahindra &
Mahindra Ltd., on January 13, 1948. It was populary know by the acronym
M&M. The company introduced Willys GPU vehicles in India in October
1947, when the first batch of seventy-five Willys GPU vehicles, were rolled
onto the Indian roads. [1] M&M began producing light commercial vehicles
(LCVs) in 1965.
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The Mahindra Group has ambitious global aspirations and has a presence on five
continents. Mahindra products are today available on every continent except
Antarctica. M&M has one tractor manufacturing plant in China, three assembly plants
in the United States and one at Brisbane, Australia. It has made strategic acquisitions
across the globe including Stokes Forgings (UK), Jeco Holding AG (Germany) and
Schoneweiss & Co GmbH (Germany). Its global subsidiaries include Mahindra Europe
Srl. based in Italy, Mahindra USA Inc. and Mahindra South Africa.




M&M has entered into partnerships with international companies like Renault SA, Franc
and International Truck and Engine Corporation, USA. Forbes has ranked the Mahindra
Group in its Top 200 list of the World's Most Reputable Companies and in the Top 10 lis
of Most Reputable Indian companies. Mahindra has recently been honoured with the
Bombay Chamber Good Corporate Citizen Award for 2006-07.
The history of the Honda Motor Company began with an autophile
and his dream. Japanese entrepreneur Soichiro Honda had loved
motor vehicles almost since birth. When he was fifteen, he became
part of an auto repair shop, and the passion grew. His greatest
dream was to become a world-renowned car racer, and it was an
ambition which he would fulfill in time. But first, the auto lover found
himself employed as a technician. During his free time, he nurtured
his growing interest in motor vehicles by building race cars and
tooling with his Harley motorcycle.
Honda possessed a natural talent for anything motorized, and his
skills allowed him to open the doors of his very own repair shop in
1928. As his curiosity grew, he attended technical school in order to
discover the perfect way to manufacture a piston ring. Honda
combined his inborn knowledge with his new technical knowledge to
take the first tentative steps toward entrepreneurial success. He
utilized what he had learned about piston rings to form the Tokai
Seiki Company.
In 1928, he secured his first of many patents (for automobile wheel
spokes). Then, as World War II ravaged Japan, Honda cornered the
market on badly needed generator motors. His growing capital
allowed him to break ground on the Honda Technical Research
Laboratory in 1946. Just two short years later, the Honda Motor
Company, Ltd. would open its doors in Hamanatsu. The motor world
would never be the same. The company initially found its niche in the
manufacture of motorcycles. Following the launch of the company’s
first success—the “C” model motorcycle—Honda and his then-twenty
employees launched themselves into motor history with the three
horsepower, two-speed transmission “D” model. The motorcycle was
aptly named the “Dream D” after jubilant employees allegedly
shouted “It’s like a dream!” upon its completion. And a dream it was.
The “Dream D” was like a dream come true for the war-recovering
Japanese society: it was inexpensive; it conserved valuable fuel; and,
perhaps most importantly, it provided a temporary escape from the
surrounding troubles. The overwhelming success of the “D” model
and the later “E” model helped Honda build a reputation for quality
and design supremacy, even when an early-1950s economic
depression threatened to dim the company’s shining star.
By 1955, Honda had weathered the storm and saw his dream at least
partially realized when his company became the top motorcycle
manufacturer in Japan. When those top sales figures expanded to
include the world in 1959, Honda began to realize the enormous
potential in a global expansion of his empire. While his business
associates encouraged him to open a plant in either Europe or
Southern Asia, Honda saw potential in another market: the American
market. Marketing experts pleaded with Honda to change his mind,
citing the low sales figures for motorcycles in the United States. But
Honda and his trusted advisor Fujisawa ignored the pleas, realizing
that America was becoming an increasingly important presence in the
global marketplace.
In 1959, newly appointed Executive Vice President and General
Manager Kihachiro Kawashima officially introduced American Honda
Motor Company to the American public. With a $250,000
“allowance,” the time was now or never for Honda America. Due to
the disinterest of skeptical American dealers, AHMC set up shop in
various hardware stores and sporting good stores. The new
enterprise faced a hard sell to dealers and the public alike: the name
Japan still held negative connotations for an American society
struggling with its own wartime memories; fuel efficiency was not
foremost in the minds of much of the public; and the vehicles of
America were expected to be faster and leaner than their Japanese
counterparts. However, at the same time AHMC was experiencing the
growing pains of a rookie company, Soichiro Honda was fulfilling his
lifelong dream of mastery on the racing circuit.
He won the Isle of Man in the early 1960s, and continued a steadily
rising string of successes on the race course. This publicity helped
boost the Honda image in America, and Honda’s reputation was
further boosted when it was honored with its first manufacturer’s
award in 1962. The company also reached out to a weary public
through an ambitious magazine advertising campaign that
emphasized Honda’s strengths: dependability, fuel efficiency,
simplicity, easy maintenance, and a unique (rebellious?) design.
AHMC struck one final blow to the competition with its risky—and
expensive!—advertising onslaught during the 1964 Academy Awards.
But the ploy worked, jumpstarting sales by millions. Despite its slow
start, AHMC was dominating sales in the same manner as its
Japanese counterpart by the end of its fifth year (matching the
original HMC’s 65% share of the market with its own impressive 62%
share). Soon, the company would become the standard bearer in the
industry, pioneering both the Motorcycle Industry Council and the
Motorcycle Safety Council. It would also solidify its image with a
series of philanthropic efforts. With the success of the American
Honda Motor Company, Honda felt more confident than ever in his
next goal: dominance in the automobile industry. He faced hurdles
from the government, which delayed its approval for Honda's
entrance into automobile manufacturing. Part of the reason for this
hesitation was Honda’s subsidization of its US market, which led to
questionable pricing practices in Japan.
In spite of the initial delays, Honda unveiled its first automobile and
truck products in 192. In 1969, American Honda also introduced its
first automobile import, the N600 Sedan. The story was much the
same: initial skepticism (could a motorcycle man really make
effective automobiles?), followed by eventual success. The enormous
popularity of Honda’s “CB” model motorcycles helped convince the
public that their faith in Honda was well-placed. So, when Honda
embarrassed the competition with his environmental-friendly Civic
automobile (in a time of growing pollution concerns) in 1972, both
the American public and the American government were more than
receptive. Soon, Honda International Trading was exporting its now-
successful American creations to Japan, closing the circle of success.
When the top-selling Accord made its way onto American streets a
few short months later, the Honda success story was finally
complete: Japanese motorcycle supremacy, worldwide motorcycle
supremacy, and now automobile supremacy.
His vision finally fulfilled, Honda retired in 1973, leaving Kiyoshi
Kawashima to carry on his legacy. Honda would witness the birth of
yet another successful corporation (Honda of America Manufacturing
in Marysville, Ohio), which would revolutionize the workplace with its
emphasis on teamwork and cooperativeness. Honda would also be on
hand for a Team Honda first-place victory in world motocross in
1981, for the crowning of a new American Honda president (Tetsuo
Chino) in 1983, for a series of honorary distinctions (including a clean
sweep of the Motor Trend Import Cars of the Year selections), and
for a most fitting 25th anniversary present of record-setting sales.
For all of his contributions and milestones, Soichiro Honda set
another standard when he became the first Asian to be inducted into
the U.S. Automotive Hall of Fame. Today, Honda’s selection of
Accords, Civics, Preludes, Passports, Acuras, and Odysseys bear the
Honda seal of excellence. Millions of motorcycle and automobile
lovers around the world can attest to that excellence.
Author: Tiffany Carrier
About Author: Writer/Researcher: Tiffany Carrier holds a B.A. in
English from Virginia Intermont College. She has researched and
written on a wide range of subjects, from marketing to travel. She
currently works as a freelance copywriter.
Toyota Motor Corporation was Japan’s largest car company and the world’s
third largest by the year 2000. The company was producing almost five
million units annually in the late 1990s and controlled 9.8 percent of the
global market for automobiles. Although its profits declined substantially
during the global economic downturn of the early 1990s, Toyota responded
by cutting costs and moving production to overseas markets. The company
represented one of the true success stories in the history of manufacturing,
its growth and success reflective of Japan’s astonishing resurgence following
World War II.

The Emergence of Japanese Automobile Manufacturing in the
1930s and 1940s
In 1933 a Japanese man named Kiichiro Toyoda traveled to the United
States, where he visited a number of automobile production plants. Upon his
return to Japan, the young man established an automobile division within his
father’s loom factory and in May 1935 produced his first prototype vehicle.
General Motors and Ford already were operating assembly plants in Japan,
but U.S. preeminence in the worldwide automotive industry did not deter
Toyoda.

Since Japan had very few natural resources, the company had every
incentive to develop engines and vehicles that were highly fuel efficient. In
1939, the company established a research center to begin work on battery-
powered vehicles. This was followed in 1940 by the establishment of the
Toyoda Science Research Center (the nucleus of the Toyota Central
Research and Development Laboratories, Inc.) and the Toyoda Works (later
Aichi Steel Works, Ltd.). The next year Toyoda Machine Works, Ltd. was
founded for the production of both machine tools and auto parts.

As Japan became embroiled in World War II, the procurement of basic
materials for automobile manufacturing became more and more difficult. At
one point Toyoda was manufacturing trucks with no radiator grills, brakes
only on the rear wheels, wooden seats, and a single headlight. Pushing
toward the limits of resource conservation as the course of the war began to
cripple Japan’s economy, the company started piecing together usable parts
from wrecked or worn-out trucks in order to build ‘recycled’ vehicles.

When the war ended in August 1945 most of Japan’s industrial facilities had
been wrecked, and the Toyoda (or Toyota as it became known after the war)
production plants had suffered extensively. The company had 3,000
employees but no working facilities, and the economic situation in Japan
was chaotic. But the Japanese tradition of dedication and perseverance
proved to be Toyota’s most powerful tool in the difficult task of
reconstruction.

Postwar Challenges and Innovations: The Birth of the Small Car
Just as the Japanese motor industry as a whole was beginning to recover,
there was mounting concern that American and European auto
manufacturers would overwhelm the Japanese market with their economic
and technical superiority. Japan’s automakers knew that they could no
longer count on government protection in the form of high import duties or
other barriers as they had before the war.

Since American manufacturers were concentrating their efforts on medium-
sized and larger cars, Toyota’s executives thought that by focusing on small
cars the company could avoid a head-on market confrontation. Kiichiro
Toyoda likened the postwar situation in Japan to that in England. ‘The
British motorcar industry,’ he said, ‘also faces many difficulties, but its fate
will be largely determined by how strongly American automakers feel they
should concentrate on small cars.’ It was January 1947 when Toyota
engineers completed their first prototype for a small car: its chassis was of
the backbone type (never used before in Japan), its front suspension relied
primarily on coil springs, and its maximum speed was 54 miles per hour.
After two years of difficulties the company seemed headed for success.

This was not to be accomplished as easily as expected, however. Two years
later, in 1949, Toyota suffered its first and only serious conflict between
labor and management. Nearly four years had passed since the end of the
war, but Japan’s economy was still in poor shape: goods and materials of all
kinds were in short supply, inflation was rampant, and people in the cities
were forced to trade their clothing and home furnishings for rice or potatoes
to survive. That year the Japanese government took measures to control
runaway inflation in ways that severely reduced consumer purchasing power
and worsened the already severely depressed domestic automotive market.
Japanese auto manufacturers found themselves unable to raise the funds
needed to support their recovery efforts, for the new governmental policy
had discontinued all financing from city banks and the Reconstruction
Finance Corporation.

Under these conditions the company’s financial situation deteriorated
rapidly. In some months, for example, the company produced vehicles worth
a total of ¥350 million while income from sales reached only ¥250 million.
In the absence of credit sources to bridge the imbalance, Toyota soon was
facing a severe liquidity crisis. In large part because of wartime regulations
and controls, Toyota had come to place strong emphasis on the production
end of the business, so that in the early postwar years not enough attention
had been paid to the proper balance between production and sales. The
Japanese economy at that time was suffering from a severe depression, and
because the Toyota dealers were unable to sell cars in sufficient quantities,
these dealers had no choice but to pay Toyota in long-term promissory notes
as inventories kept accumulating.

Finally, Toyota was unable to meet its regular payroll. Delayed payments
were followed by actual salary reductions and then by plans for large-scale
layoffs–until April 1949, when the Toyota Labor Union went on strike.
Negotiations between labor and management dragged on with the union
leaders bitterly opposed to any layoffs. As a result, Toyota was compelled to
reduce both production and overhead. Workers staged demonstrations to
press their demands, and all the while Toyota kept falling further into debt,
until the company finally found itself on the verge of bankruptcy.

Production dropped to 992 vehicles in March 1949, to 619 in April, and to
304 in May. Crucial restructuring efforts included a proposal to incorporate
Toyota’s sales division as a separate company, leading eventually to the
formation of Toyota Motor Sales Company Ltd. in April 1950. Toyota
Motor Sales Company handled all domestic and worldwide marketing of
Toyota’s automotive products until July 1982, when it merged with Toyota
Motor Company.

In the meantime, discussions between labor and management finally focused
on whether to admit failure, declare bankruptcy, and dissolve the company,
or to agree on the dismissal of some employees and embark upon a
rebuilding program. In the end management and labor agreed to reduce the
total workforce from 8,000 to 6,000 employees, primarily by asking for
voluntary resignations. At the management level, President Kiichiro Toyoda
and all of his executive staff resigned. Kiichiro, Toyota’s founder and a
pioneer of the Japanese automotive industry, died less than two years later.

Not long after the strike was settled in 1950, two of the company’s new
executives, Eiji Toyoda (now chairman of Toyota Motor Corporation) and
Shoichi Saito (later chairman of Toyota Motor Company), visited the United
States. Seeking new ideas for Toyota’s anticipated growth, they toured Ford
Motor Company’s factories and observed the latest automobile production
technology. One especially useful idea they brought home from their visit to
Ford resulted in Toyota’s suggestion system, in which every employee was
encouraged to make suggestions for improvements of any kind. On their
return to Japan, however, the two men inaugurated an even more vital policy
that remained in force at Toyota through the 1990s: the continuing
commitment to invest in only the most modern production facilities as the
key to advances in productivity and quality. Toyota moved quickly and
aggressively in the 1950s, making capital investments in new equipment for
all of the company’s production facilities. Not surprisingly, the company
began to benefit from the increased efficiency almost immediately.

Along with improvements in its production facilities, Toyota also worked to
develop a more comprehensive line of vehicles to contribute toward the
growing motorization of Japanese society. During 1951, for example,
Toyota introduced the first four-wheel-drive Land Cruiser. Moreover, as the
domestic demand for taxis rapidly increased, production of passenger cars
also rose quickly, from 50 units per month to 250 units per month by 1953.

In production control, Toyota introduced the ‘Kanban’ (or ’synchronized
delivery’) system during 1954. The idea was derived from the supermarket
system, where ‘consumers’ (those in the later production stages) took
‘products’ (parts) from the stock shelves, and the ’storekeepers’ (those in the
earlier production stages) replenished the stock to the degree that it was
depleted. The Kanban system became the basis for Toyota’s entire
production system.

By the early 1950s, just as Toyota had anticipated, the Japanese market was
crowded with vehicles from the United States and Europe. It soon became
apparent that to be competitive at home and abroad, Toyota would not only
have to make additional investments in manufacturing facilities and
equipment, but also undertake a major new research and development effort.
This was the reasoning behind Toyota’s decision in 1958 to build a full-scale
research center for the development of new automobiles (which also was to
become Japan’s first factory devoted entirely to passenger-car production).
Toyota also began to offer a more complete line of products. Beginning with
the Crown model, introduced in 1955, Toyota quickly expanded its
passenger-car line to include the 1,000-cubic-centimeter Corona, then added
the Toyo-Ace (Japan’s first cab-over truck) and a large-sized diesel truck.

Throughout these years Toyota also was working hard on another important,
if less conventional, approach to adapting itself to the rapid motorization of
Japan, brought about by a remarkable increase in national income. When, for
example, Toyota Motor Sales was capitalized at ¥1 billion, 40 percent of that
amount (¥400 million) was immediately invested to establish an automobile
driving school in an effort to help citizens acquire driver’s licenses. Through
this and similar efforts, Toyota made a major contribution to Japan’s
growing motorization in the years following 1965, a trend that was to lead to
a mass domestic market for automobiles.

In 1955, ten years after its defeat in World War II, Japan became a member
of the General Agreement on Tariffs and Trade (GATT); but automobiles
remained one of Japan’s least competitive industries in the international
arena. Toyota, foreseeing the coming age of large-scale international trade
and capital liberalization in Japan, decided to focus on lowering its
production costs and developing even more sophisticated cars, while at the
same time attempting to achieve the highest possible level of quality in
production. This was a joint effort conducted with Toyota’s many
independent parts suppliers and one that proved so successful that ten years
later, in 1965, Toyota was awarded the coveted Deming Prize for its quality-
control achievements. That was also the year that the Japanese government
liberalized imports of foreign passenger cars. Now Toyota was ready to
compete with its overseas competitors–both in price and quality.

In subsequent years Japan’s gross national product expanded rapidly,
contributing to the impressive growth in auto sales to the Japanese public.
The Toyota Corolla, which went on sale in 1966, quickly became Japan’s
most popular family car and led the market for autos of its compact size.
Toyota continued to make major investments in new plants and equipment to
prepare for what it believed would be a higher market demand. In 1971 the
government removed controls on capital investment. In the wake of this
move, several Japanese automakers formed joint ventures or affiliations with
U.S. automakers.

Two years later, the 1973 Middle East War erupted and the world’s
economy was shaken by the first international oil crisis. Japan, wholly
dependent upon imports for its oil supply, was especially affected. The rate
of inflation increased and demand for automobiles fell drastically. Yet, in the
face of the overall pessimism that gripped the industry and the nation,
Toyota’s chairman Eiji Toyoda proposed a highly aggressive corporate
strategy. His conviction was that the automobile, far from being a “luxury,”
had become and would remain a necessity for people at all levels of society.
As a result, Toyota decided to move forward by expanding the company’s
operations.

The 1973 oil crisis and its aftermath were valuable lessons for Toyota. The
crisis demonstrated the necessity for a flexible production system that could
easily be adapted to changes in consumer preferences. For example, Toyota
did away with facilities designed exclusively for the production of specific
models and shifted instead to general-purpose facilities that could be
operated according to changes in market demand for the company’s various
models.

Environmental Awareness in the 1970s

In December 1970 the U.S. Congress passed the Muskie Act, which set
limits on automobile engine emissions. In the United States the enforcement
of this law was eventually postponed, but in Japan even stricter laws were
promulgated during the same time with no postponement of enforcement
deadlines. When the Muskie Act was first proposed, automakers all over the
world were opposed to it. They argued that it would actually prohibit the use
of all internal combustion engines currently used, and they requested that the
enforcement of the law be postponed until new technology, able to meet the
law’s requirements, could be developed.

Notwithstanding these developments, Toyota moved forward on its own to
develop a new generation of cleaner and more fuel-efficient engines. After
studying all the feasible alternatives–including catalytic systems, rarefied
combustion, rotary engines, gas turbine and battery-powered cars–Toyota
settled on the catalytic converter as the most flexible and most promising
and succeeded in producing automobiles that conformed to the world’s
toughest emissions-control standards. (Meanwhile, imported cars were given
a three-year grace period to conform to Japan’s strict emissions-control
standards.)

International Growth in the 1980s

In 1980 Japan’s aggregate automobile production was actually better than
that of the United States. In the same year, Toyota ranked second only to
General Motors in total number of cars produced. Although Toyota made
efforts over the years to improve the international cooperation between
automakers, in such ways as procuring parts and materials from overseas
manufacturers, Japan’s successes in the world auto market nonetheless
resulted in the Japanese automobile industry becoming a target of criticism.

Shoichiro Toyoda, president of Toyota during the middle and late 1980s,
possessed a solid understanding of American culture. Toyoda reportedly
believed that Toyota’s future success depended in part on the way it handled
public relations with the United States, a nation that he perceived to be
extremely bitter about losing trade battles with Japanese industry. By means
of intense advertising and controlled public relations under Toyoda’s
direction, Toyota tried to elevate the principle of free competition in the
minds of the American people. At the same time, Toyoda carefully
committed his company to greater international cooperation in both
technological and managerial areas.

In 1984, for example, Toyota entered into a joint manufacturing venture with
American giant General Motors called New United Motor Manufacturing,
Inc. (NUMMI). This state-of-the-art facility allowed Toyota to begin
production in the United States cautiously at a time of increasing
protectionism, as well as learn about American labor practices. At the same
time, it provided General Motors with insight into Japanese production
methods and management styles. The plant was slated to build up to 50,000
vehicles a year. In the fall of 1985, moreover, Toyota announced that it
would build an $800,000 production facility near Lexington, Kentucky. The
plant, which was expected to begin assembling 200,000 cars per year by
1988, created approximately 3,000 jobs.

By the end of the 1980s, Toyota’s position as a powerful, exceptionally
well-run car company was nearly unassailable. After a decade of prodigious
growth, the company stood atop the Japanese automobile industry and
ranked number three worldwide, a position it had held since 1978 and
strengthened in the ensuing years. By the beginning of the 1990s, Toyota
commanded an overwhelming 43 percent of the Japanese car market, and in
the United States it sold, for the first time, more than one million cars and
trucks. Aside from these two mainstay markets, Toyota was solidifying its
global operations, particularly in Southeast Asia, and carving new markets in
Latin America, where the burgeoning demand for cars promised much
growth. Toyota also spearheaded the Japanese automobile industry’s foray
into the luxury car market, leading the way with its Lexus LS400 luxury
sedan, which by the mid-1990s was outselling market veterans BMW,
Mercedes-Benz, and Jaguar.

Despite these favorable developments, all of which pointed toward further
growth and underscored the car company’s vitality, Toyota’s management
continued to strive for improvements. In 1990, for example, when the
company was posting enviable financial results and its manufacturing
processes provided a model for other companies to follow, Shoichiro
Toyoda eliminated two layers of middle management, effected substantial
cuts in the company’s executive staff, and reorganized Toyota’s product
development. With the highest operating margin of any carmaker in the
world, Toyota was a formidable competitor.

Toyota had little control over external forces, however, and as the 1990s
progressed, a global economic downturn brought the prolific growth of
Japan’s largest car manufacturer to a halt. The recession stifled economic
growth throughout the world, while a rising yen made Japanese products
relatively more expensive in overseas markets. Toyota’s profits declined for
four consecutive years between 1991 and 1994, falling to the lowest level in
more than a decade. Midway through Toyota’s net income slide, the
company gained new leadership when Totsuro Toyoda succeeded his brother
in September 1992. Under Totsuro Toyoda’s stewardship, a cost-cutting
program was enacted that reduced expense account budgets 50 percent,
limited travel expenditures, and eliminated white-collar overtime. Toyoda
also continued the trend toward moving production to less expensive
overseas markets by ordering the construction or expansion of six assembly
plants in Great Britain, Pakistan, Thailand, Turkey, the United States, and
Japan.

As Toyota’s profit decline continued, however, the mounting losses
persuaded Toyoda to intensify his cost-cutting measures. Design changes in
the company’s vehicles coupled with reductions in manufacturing and
distribution costs saved Toyota ¥150 billion in 1993, and another ¥100
billion in savings was expected to be realized in 1994. That same year, the
fourth consecutive year of negative net income growth, Toyota recorded
¥125.8 billion in consolidated net income, a little more than a quarter of the
total posted in 1990, when the company earned ¥441.3 billion.

“The New Global Business Plan”: 1995 and Beyond

When Hiroshi Okuda was promoted to company president in 1995 his chief
ambition was to revitalize Toyota’s standing in the global marketplace. In
June he unveiled Toyota’s New Global Business Plan, which placed
renewed focus on innovation and international expansion. Okuda’s targets
were clearly defined: to raise production to six million vehicles a year; to
increase Toyota’s international market share to 10 percent; and to increase
its share of the domestic market to 40 percent. He believed the first two
goals would be achieved through the construction of new manufacturing
plants in foreign markets, along with an increased emphasis on the
“localization” of parts production. The purpose of localization was to reduce
the time and expense involved with shipping components across great
distances, enabling Toyota to increase its overall automobile production and
devote greater resources to research and development. By widening the
scope of operations in Toyota’s overseas locations, Okuda envisioned a
more streamlined, cost-effective manufacturing process. Furthermore, the
stimulation of local economies was an effective public relations tool,
enhancing the value of the Toyota brand name in foreign markets.

Okuda wasted no time putting his vision into practice. In 1995 Toyota
announced its intention to set up a manufacturing operation in Indiana, in the
hope of becoming a major participant in North America’s highly competitive
large truck market. In 1997 the company opened new plants in Canada and
India, and in December it announced plans to build a second European plant
in Valenciennes, France, to begin production of a new line of cars
specifically designed for the European consumer. The year 1997 also saw
increased production in Toyota’s Thailand operations, with a total output of
240,000 vehicles. In 1998 the company also raised its export levels from the
Thailand plants to 20,000 units, with most of the vehicles destined for the
Australian and New Zealand markets. That same year, the company opened
a new operation in Brazil, and in 1999 it began construction of a
transmission production plant in the Walbrzych Special Economic Zone in
Poland, which would begin exporting the parts to Toyota’s manufacturing
centers in France, Turkey, and the United Kingdom by 2002.

One of the most promising automobile markets to open up in the late 1990s
was in China. By March 1998 Toyota already had stakes in four Chinese
parts manufacturing plants, one of them a wholly owned subsidiary. The
company took a more significant step in November 1998, when it
established the Sichuan Toyota Motor Co., Ltd., Toyota’s first vehicle
production plant in China. A joint venture with the Sichuan Station Wagon
Factory and Toyota Tsusho Corp., the new plant was scheduled to begin
manufacturing coaster-class buses by 2001.

Okuda also assumed an aggressive approach to Toyota’s role in the domestic
market. In late 1996 he made drastic cuts to Toyota’s vehicle prices in Japan,
a move that incensed the competition. In August 1998 Toyota extended its
hold over the domestic market with the purchase of a majority stake in
Daihatsu. The company also implemented a number of environmental
initiatives during this period, both at home and abroad. In July 1999 it
inaugurated an initiative that aimed to eliminate all landfill waste by 2003,
and in 2000 it introduced stricter environmental regulations in its U.S.
manufacturing plants, which actually went beyond the current EPA
standards.

One of the most radical innovations to arise from Okuda’s revolution was
the Prius, Toyota’s first hybrid car. Launched in October 1997, the Prius
combined a highly efficient gas engine with a self-regenerating electric
motor, reducing carbon dioxide emissions by half. Although initial estimates
showed that production would have to surpass 200,000 vehicles a year for
the Prius to turn a profit, by March 1998 demand was already surpassing
supply, and the future of the eco-car on the domestic market looked
promising. Prius finally hit the U.S. and European markets in late 2000,
amid increased fuel prices and mounting concerns over global warming.

Although a weakened euro caused Toyota to suffer losses in Europe toward
the end of the 1990s, the new operation in France, scheduled to begin
production in 2001 at a rate of 150,000 vehicles a year, was expected to
reverse this trend. The company also experienced strong sales in the United
States and Japan during this time, and in 2000 Toyota’s total worldwide
production exceeded five million vehicles for the first time ever.

Principal Subsidiaries: Toyota Motor Sales, U.S.A., Inc.; Toyota Motor
Thailand Company Limited; Daihatsu Motor Co., Ltd. (51%); New United
Motor Manufacturing, Inc. (U.S.A.; 50%); Toyota Motor Credit Corporation
(U.S.A.); Hino Motors, Ltd.

Principal Competitors: Ford Motor Company; General Motors
Corporation; Honda Motor Co., Ltd.

Key Dates:

1918: Sakichi Toyoda establishes Toyota Spinning & Weaving Co., Ltd.
1933: Automobile Department is created within Toyoda Automatic Loom
Works.
1935: First Model A1 passenger car prototype is completed.
1937: Toyota Motor Co., Ltd. is formed.
1950: Toyota Motor Sales Co., Ltd. is established.
1956: Toyota creates the Toyopet dealer network.
1957: Toyota Motor Sales, U.S.A., Inc. is formed.
1962: Toyota Motor Thailand Co., Ltd. begins operations.
1982: Toyota Motor Company and Toyota Motor Sales merge to form
Toyota Motor Corporation.
1995: Hiroshi Okuda becomes company president.
1997: The Prius, Toyota’s first ‘eco-car,’ is launched.
1998: Toyota acquires majority share in Daihatsu Motor Co., Ltd.

				
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Description: Established under the parent company, Tata Group, in 1945, Tata Motors Limited has become India’s largest automobile company. It was the first Indian automobile company to list on the New York Stock Exchange. Tata Motors began manufacturing commercial vehicles in 1954 with a 15-year collaboration agreement with Daimler Benz of Germany. This partnership has led Tata Motors to not only become India’s largest automobile company but also India’s largest commercial vehicle manufacturer; the world’s top five manufactures of medium and heavy trucks and the world’s second largest medium and heavy bus manufacturer. Having just entered the passenger vehicles market segment in 1991, Tata Motors now ranks second in India’s passenger vehicle market.