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					     VoIP Lifecycle Management

                VON Show, June 2006, Israel



David Heled – Viola Networks, VP R&D
Content

 Why VoIP Management ?
 What is VoIP life cycle management
 Lifecycle phases - The Motivation
 The way to do it
 “Show me the money”
 About Viola Networks
Why VoIP Management ?
                  VoIP is Not Data !

     Communication is a “mission critical” application
     Quality less than what we are used to – Is
     unacceptable
     High dependency on network gear and
     configuration
     Phone calls are real time, full duplex
        High sensitivity to network behavior
     Network management tools are not adequate
     for VoIP
        VoIP requires proactive management
VoIP Service Management Lifecycle
  Readiness
 Assessment


   Service
 Deployment


 Operational
  Support


  Capacity
  Planning
Readiness Assessment – The Reason
  Readiness    • Motivation
 Assessment      • Verify that the network is ready for
                   VoIP deployment

   Service       • Establish benchmarks for the future
 Deployment    • Challenges
                 • Preview VoIP capacity and quality
 Operational
  Support
                 • Detect bottlenecks
                 • Match network configuration to VoIP
                   needs
  Capacity
  Planning
Readiness Assessment – The Way
  Readiness          Inventory
 Assessment
                    Configuration
                                       Troubleshoot

   Service              Problems ?


 Deployment
                     Preliminary
                                     Troubleshoot
 Operational            Problems ?

  Support
                   Comprehensive
  Capacity
                        Done
  Planning
Service Deployment – The Reason
  Readiness    • Motivation
 Assessment      • Streamline the deployment process
                 • Stay on schedule and in budget
   Service       • Establish status benchmark
 Deployment
               • Challenges
 Operational     • Automatic configuration of VoIP ( end
                   user ) equipment
  Support
                 • Verification of functionality and
                   operability
  Capacity
                 • Minimize the need for on site presence
  Planning
Service Deployment – The Way
  Readiness                   VoIP Infrastructure Verification
 Assessment
               •Phones inventory
               •Phones connectivity       Install and Configure
               •Phones functionality           End Points
               •Equipment configuration
   Service                          Installation Authentication   Troubleshoot

 Deployment
                                                  Problems ?




 Operational                      Define Operational Parameters

  Support                                 Service Quality Check


                        Service Handoff & Final Deployment Report
  Capacity
  Planning                                         Done
Operational Support – The Reason
  Readiness    • Motivation
 Assessment      • Ensure better VoIP services
                 • Strive to preventive maintenance
   Service       • Offer different SLA levels
 Deployment
               • Challenges
 Operational     • Real time monitoring of the network
                   with minimum interference
  Support
                 • Minimum on site presence
  Capacity       • Prediction of problems before they
                   appear
  Planning
Capacity Planning – The Reason
  Readiness    • Motivation
 Assessment      • Optimization of network capacity
                 • Anticipate peaks
   Service       • Analyze usage trends
 Deployment
               • Challenges
 Operational     • Real time monitoring of the network
                   with minimum interference
  Support
                 • Minimum on site presence
  Capacity       • Prediction of problems before they
                   appear
  Planning
The Business
  Readiness
 Assessment
                           Readiness       Service    Operational     Capacity
                          Assessment     Deployment    Support        Planning

   Service
 Deployment
               Income
                            New           Faster      Customer         Add-on
                          Revenues        Growth      Retention       Revenue



 Operational
               Expenses




  Support                    Lower         Lower        Lower          Lower
                          Provisioning   Deployment    Support      Infrastructure
                              Cost          Cost        Cost             Cost


  Capacity
  Planning
About Viola Networks
  • Supplier of software-based VoIP management solutions
    with market presence in over 25 countries

  • Development facility in Israel and field headquarters in North
    America and the United Kingdom

  • Strong market traction based on over 200 customers:
      • Global service providers, Leading network equipment
        manufacturers, Enterprises deployments in manufacturing, financial
        services, educational and health care segments

  • Leading IP-PBX manufacturer endorsements including:
Deployment Experience




       Dept. of Defense
THANK YOU

				
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