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Monthly Help Desk Newsletter January 2012 TOP 5 TROUBLESHOOTING TIPS (CONT’D) 5. There may be a time when your CCS Software folder is not allowing you access to your TOP 5 TROUBLESHOOTING TIPS software you need to function in your class or office. Don’t fret, you must call help desk to 1. If your computer is continuously freezing, put in a ticket to have it fixed, but in the having slow connections while inside of meantime follow this step as a work around: applications and software, and if you have not a. Type CCSPortal in your web browser and the turned your computer off, do so. Shutting Citrix Xenapp Portal will open. down will always make your computer run more smoothly because you are giving it a YOUR THIN CLIENT AND YOU: fresh start. A GUIDE TO TAKING CARE OF YOUR THIN CLIENT 2. To look-up student information for the previous school year(s), follow the directions posted on the TLC website. Thin Clients are a type of provisioned computer; 3. Change Request Forms or new eSIS/Lotus they are the newer kinds of computers in the Notes/Windows passwords forms are on the district. Though they can be faster than the older machines, there are a lot of new quirks to them. intranet also: Here are some tips and tricks to help keep your a. Type CCSNET into web browser to access provisioned computer healthy. intranet b. Click Webpage c. Click Staff d. Click Resources e. Click Information Technology Online Not all provisioned computers are thin clients. Documents Thin clients are the small computers that usually f. From here select your form! Your user sit on the back of a flat screen monitor. We can name and password will be delivered in the also make a larger, normal model act like a thin inter office mail client by making it provisioned. You can tell if you 4. In some instances printers are lost from printer have a provisioned computer by the small heart options page. You can add a printer manually monitor icon in the tool tray next to the clock on to use until you have a break to call the your computer. helpdesk. From the start menu go to printers and faxes. Unlike the older computers or home computers, a. Click Add Printer provisioned computers do not load from an b. Click Add Network Printer internal hard drive. Instead, whenever it is c. In the Name Field type your school started, it connects to the server and gets all of code with asterisks ex. *naa* the information from there. This means that if d. Once printer list appears at the the computer cannot connect to the network it bottom, click your room number and will not even go to Windows. printer model on the list e. Click OK a. Highlight Yes to set as default option YOUR THIN CLIENT AND YOU (CONT’D) This also means that changes you make to the settings or desk top will not save from one reboot to the next. This is because when the server sends the information to the computer everyone gets the same information. Make sure if you have documents to save you save them to your “My Documents” folder (or a shared drive) and not your desktop. Saving anything to your desktop will cause it to disappear if the computer is rebooted. For the most part, there is not much maintenance to be done on Thin Clients. As frustrating as it can MEET OUR STAFF be not to be able to save your settings, that means that every time your reboot the computer viruses Hello, my name is Michael, and I’m a tier 2 disappear or other malicious changes. Really if agent with the Help Desk. I’ve been working you reboot your thin client regularly (1-3 times a with Columbus City Schools for a year now, but week) you’ll notice a greater improvement in your have been in the IT game for many more. I computer’s performance. If you start seeing have a 2 year degree in computer strange behavior like applications not loading or programming and am currently working something missing, rebooting resolves the issue toward a 4 year degree in IT. I’ve been married most of the time. for 7 years and my wife teaches social psychology at Ohio State University. I’m a self Most importantly, remember to have patience. We proclaimed amateur paleontologist with a have all been in that situation where an important small collection of fossils I’ve collected from task needs to be done, you’ve rebooted your museum shops. I enjoy reading about any computer, and now you’re stuck in a ‘boot storm’ animal classified as a living fossil with the that can make it take 45 minutes or longer for your coelacanth being my favorite. I also like a thin client to load. Or when all you wanted to do good crypto zoology story. was type a document and the server is down and you can’t use the computer at all. Even when there STAFF isn’t an issue, sometimes it takes time to load. As important as it is to reboot your computer Meghan Babcock, Help Desk Analyst II Jim Bates, Help Desk Analyst I regularly if you continuously reboot your Melody Boles-Ojulari, Help Desk Analyst I computer trying to make it faster, you may slow Chris Hansen, Help Desk Analyst I the process down. Alanna Smith, Help Desk Analyst I Michael Boyce, Help Desk Analyst II Keep these tips in mind and we can all have a better relationship with the computers across the Kimberly Seifert, Help Desk Team Lead district. Help Desk Hours Monday - Friday 6:00 a.m. – 5:30 p.m. Help Desk 614-365-8425
"HD Newsletter-January 2012"