Bernadette-Allard-BS-MCITP-DBA-1

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					                              Bernadette Allard, BS, MCITP: DBA

                                       4750 US Highway 1
                                      PHONE: 321 960 4692
                                       Grant, Florida 23949
                                    bonnieallard@earthlink.net




Professional Profile:

I am a self-motivated leader with a broad skill set including application implementation, database
administration, Cisco VOIP and network support. Much my personal time is dedicated attending
SQL Server and Oracle users groups and conferences in an effort to keep my knowledge base broad.
.

Professional Organizations Served:

        Harris Corporation – Database Administrator II (2010 – present)
        Space Coast Credit Union – Application Support Analyst II (2004-2010)
        Dictaphone – Senior Diagnostic Analyst (2000–2004)



Accomplishments and Experience:

 MS SQL Server Experience:

        Installing and configuring SQL Server 2000, 2005, 2008, 2008 R2
        SQL Server Clusters and Instances
        Version upgrades.
        Utilizing standard and advance (Ola Hallengren) maintenance plans
        Backup and restore procedures
        SQL Server Security and Hardening
        SQL Server and SQL Server Agent Proxies
        Creating new databases
        Create SSIS packages to automate routine tasks
        Replication and Log Shipping
        Database Mail
        Performance tuning and troubleshooting with DMV’s, Activity Monitor, Profiler ,
         Performance Monitor

Oracle
      OEM Grid Control 11g
      User security
      Create Database Clone
      Exports and Imports

Telephony/VOIP:

      Cisco Unified Communications Manager (CUCM) Administrator
      Unified Contact Center Express (UCCX) Administrator
      Project lead on upgrade from version 4 to 7
      Project lead on conversion from Nortel PBX to Cisco VoIP for company acquisition
      Create and maintain Cisco telephony applications including scripting

Technical Help Desk Supervisor:

      Created and supervised a team of technical professionals responsible for supporting over
       500 end users in 33 locations, grown to 900 in 65 locations
      Mandated the production of detailed and accurate documentation to guarantee quality end
       user support
      Provided hands on technical assistance and advice as required
      Customer support orientation, guidance, and training

Additional Skills and Experience:

      Third Tier escalation developing solutions to all complex technical issues
      On 24 X 7 recall in support of all production systems and infrastructure
      Use multiple tools to measure, and diagnose performance of routers, switches and servers
       for all branches, ATM’s and data centers, repair as required
      Adept at collecting and developing requirements, identifying risk, developing solutions, and
       managing the life cycle of software.
      Propose enhancements to work methods or procedures in order to improve process
       efficiency and/or the quality of results
      MySQL, VBScripting, Visual Studio, DotNetNuke
      Configuring and interfacing hardware and software programs to work with multiple
       operating systems
      Test and validate system performance and recommended changes in methods for
       improvement
      Proficient in network principles, configuration management, architecture, tools, equipment
       and interfaces
      Knowledgeable on communications connectivity requirements, telecommunications
       concepts, and techniques, and operation systems software
      Understanding of the procedures and techniques necessary to gather, synthesize, and draw
       conclusions regarding trend analysis
      Strong documentation skills regarding methods, procedures and problem resolutions.
      Familiar with IT security principles, policies, products and services used to assess risk
       factors and report on vulnerability to attack from destructive programs such as spam
       applications, viruses, espionage and other unauthorized software.
      Strong oral and written communication skills


Education:

      Florida Metropolitan University

       Bachelor of Science, Computer Information Science, Cum Laude

Personal and Professional Development:

          Brevard Community College – Database Techniques & Management
          Microsoft Certified Professional – Microsoft SQL Server 2000
          Microsoft Certified IT Professional – Microsoft SQL Server 2005
          SQL Saturday - 2 or 3 events per year attendee and volunteer
          Orlando .NET Code Camp
          SQL Share – SQL Server Integrations Services
          PASS Summit – 3 years
          Space Coast SQL Users Group - Group founder and board member
          SQL Rally – kickoff event attendee and volunteer
          Oracle University – SQL Fundamentals I & II
          Oracle University - Database Administrator 11g
          Programming in C# Microsoft Visual Studio 2010
          Mentoring

				
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