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					                     At a Glance

1   Planning Your Deployment
      and Choosing the Right iPads
      and iPhones . . . . . . . . . . . . . . . . . . . . . . . . . .       1
2   Activating and Setting Up iPhones
      and iPads . . . . . . . . . . . . . . . . . . . . . . . . . . . .    11
3   Configuring an iPad or iPhone
     Automatically . . . . . . . . . . . . . . . . . . . . . . . .         31
4   Setting Up Wireless Networks
      on the iPad and iPhone . . . . . . . . . . . . . . . .               81
5   Equipping the iPad and iPhone with
      the Apps That Users Need . . . . . . . . . . . . .                  101
6   Connecting the iPad and iPhone
      to Your Mail Servers . . . . . . . . . . . . . . . . . . .          153
7   Putting Documents on the
      iPad and iPhone . . . . . . . . . . . . . . . . . . . . . .         193



                                                                            ix
x   iPad & iPhone Administrator’s Guide


                  8    Securing Your Company’s
                         iPads and iPhones . . . . . . . . . . . . . . . . . . . .   221
                  9    Giving iPad and iPhone Users
                         Remote Access to the Network                  ........      243
                10     Troubleshooting iPad and iPhone
                         Hardware and Software Problems                    .....     265

                       Index      .................................                  295
                                               Contents

 Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi

1 Planning Your Deployment and Choosing
     the Right iPads and iPhones           ...........                    ..........                           1
 Understanding Why You Need to Manage
   the iPads and iPhones     ...................                          ..........                           2
     Reducing the Security Threats from
        the iPad and iPhone     .................                         ..........                           3
     Avoiding Traffic Problems from Connecting
        the iPad and iPhone to the Network             .....              ..........                           3
     Minimizing Configuration and Support
        Problems Caused by iPads or iPhones              ....             ..........                           4
 Deciding Which Services You’ll Provide to the iPad
   and iPhone      ...........................                            ..   .   .   .   .   .   .   .   .   5
 Choosing the Right iPads or iPhones . . . . . . . . . .                  ..   .   .   .   .   .   .   .   .   5
     Choosing Between the iPad and the iPhone                  .          ..   .   .   .   .   .   .   .   .   6
     Choosing Among Different Models of iPads                  .          ..   .   .   .   .   .   .   .   .   6
     Choosing Among Different Models of iPhones                            .   .   .   .   .   .   .   .   .   7
     Choosing Accessories for the iPad or iPhone .                        ..   .   .   .   .   .   .   .   .   7
 Providing Guest Internet Access for Unmanaged
   iPads and iPhones . . . . . . . . . . . . . . . . . . . . . .          ..........                           9

                                                                                                               xi
xii   iPad & iPhone Administrator’s Guide


                    2 Activating and Setting Up iPhones and iPads . . . . . . . . . . .                       11
                     Installing the Latest Version of iTunes      .....................                       12
                         Downloading the Latest Version of iTunes               ..............                12
                         Updating iTunes to the Latest Version . . . . . . . . . . . . . . . . . .            12
                         Understanding the Software Components
                            You Get with iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   13
                         Installing iTunes for Windows with All Its Components . . . .                        14
                         Installing iTunes on Windows Without
                            Bonjour and Apple Software Update . . . . . . . . . . . . . . . . .               15
                     Switching iTunes to Activation-Only Mode . . . . . . . . . . . . . . . . .               18
                         Switching iTunes to Activation-Only Mode on Windows . . . .                          18
                         Switching iTunes to Activation-Only Mode on the Mac                        ....      20
                     Activating and Setting Up Your iPhones and iPads . . . . . . . . . . .                   21
                         Choosing Who Will Activate Your iPhones                ..............                21
                         Installing the SIM Card and Activating the iPhone . . . . . . . .                    22
                         Installing the SIM Card in the iPad        ....................                      24
                         Setting Up the iPad and iPhone . . . . . . . . . . . . . . . . . . . . . . .         25
                     Updating the Carrier Settings on an iPad or iPhone                 ..........            30

                    3 Configuring an iPad or iPhone Automatically                       ..........            31
                     Getting and Installing iPhone Configuration Utility                ..........            32
                         Downloading and Installing iPhone
                           Configuration Utility for Windows            ..................                    32
                         Downloading and Installing iPhone Configuration
                           Utility for Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   35
                     Meeting the iPhone Configuration Utility Interface . . . . . . . . . . .                 36
                         The Toolbar     ......................................                               36
                         The Source List     ...................................                              37
                         The Detail Pane     ...................................                              37
                     Understanding Applications, Configuration Profiles,
                       and Provisioning Profiles    .............................                             38
                     Creating a Configuration Profile     .........................                           38
                         Planning Your Configuration Profiles           ..................                    39
                         Understanding the Types of Payloads You Can Create                       .....       39
                         Starting a Configuration Profile and Setting
                           Its General Information     ...........................                            39
                         Creating a Passcode Payload . . . . . . . . . . . . . . . . . . . . . . . . .        43
                         Creating a Restrictions Payload . . . . . . . . . . . . . . . . . . . . . . .        46
                         Creating a Wi-Fi Payload . . . . . . . . . . . . . . . . . . . . . . . . . . . .     50
                         Creating a VPN Payload       ............................                            51
                         Creating an E-Mail Payload . . . . . . . . . . . . . . . . . . . . . . . . . .       51
                         Setting Up an Exchange ActiveSync Payload                  ............              52
                         Setting Up an LDAP Payload         ........................                          53
                                                                                                        Contents   xiii

    Setting Up a CalDAV Payload . . . . . . . . . . . . . . . .            ..   .   .   .   .   .   .   55
    Setting Up a Subscribed Calendars Payload                  .....       ..   .   .   .   .   .   .   56
    Setting Up a CardDAV Payload . . . . . . . . . . . . . . .             ..   .   .   .   .   .   .   57
    Setting Up a Web Clips Payload           ..............                ..   .   .   .   .   .   .   59
    Setting Up a Credentials Payload           .............               ..   .   .   .   .   .   .   60
    Setting Up a SCEP Payload        ..................                    ..   .   .   .   .   .   .   63
    Setting Up a Mobile Device Management Payload                          ..   .   .   .   .   .   .   64
    Setting Up an Advanced Payload             .............               ..   .   .   .   .   .   .   66
 Applying a Configuration Profile        ................                  ..   .   .   .   .   .   .   67
    Applying a Configuration Profile Directly                ......        ..   .   .   .   .   .   .   67
    Applying a Configuration Profile from a Web Page                        .   .   .   .   .   .   .   69
    Applying a Configuration Profile via E-Mail                  ....      ..   .   .   .   .   .   .   73
    Dealing with Errors When Installing
       Configuration Profiles    ....................                      ........                     74
    Seeing Which Profiles Are Installed on
       an iPad or iPhone . . . . . . . . . . . . . . . . . . . . . . . .   ........                     75
    Removing a Configuration Profile from
       an iPad or iPhone . . . . . . . . . . . . . . . . . . . . . . . .   ........                     77
 Duplicating, Backing Up, and Deleting Your
  Configuration Profiles     .......................                       ...      .   .   .   .   .   79
    Duplicating a Configuration Profile            ...........             ...      .   .   .   .   .   79
    Backing Up Your iPhone Configuration Utility Data                       ..      .   .   .   .   .   79
    Deleting a Configuration Profile         ..............                ...      .   .   .   .   .   80

4 Setting Up Wireless Networks on the
     iPad and iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
 Planning Your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . 82
 Setting Up a Wireless Network Connection Manually . . . . . . . . . 84
     Establishing a Wireless Network Connection Manually                         . . . . 84
     Configuring the Network Connection Manually . . . . . . . . . . 87
     Making the iPod or iPhone Forget a Wireless Network . . . . . 90
 Setting Up a Network Connection Using a Wi-Fi Payload . . . . . . 91
     Providing the Password for a Personal Wireless Network . . . 93
     Providing the Authentication for an
       Enterprise Wireless Network . . . . . . . . . . . . . . . . . . . . . . . 93
     Applying the Wi-Fi Payload to the iPad or iPhone                    . . . . . . . . 97
 Troubleshooting Network and Access Problems                   . . . . . . . . . . . . . 97
     iPad Fails to Renew DHCP Lease and
       Continues to Use Current Address              . . . . . . . . . . . . . . . . . . 98
     Safari Gives “Cannot Open Page” Error               . . . . . . . . . . . . . . . . 99
     Troubleshooting SSL Connections
       to Web Sites on the iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
     Safari on iPad and iPhone Can’t Access me.com Directly . . . . 100
xiv   iPad & iPhone Administrator’s Guide


                    5 Equipping the iPad and iPhone with
                         the Apps That Users Need             ........................                          101
                     Choosing Apps for Your Network’s iPad and iPhone Users                             ...     102
                         Productivity Apps      ................................                                103
                         Note-Taking Apps       ................................                                109
                         Social Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      111
                         Readers and Newsreaders . . . . . . . . . . . . . . . . . . . . . . . . . .            112
                         Utility Applications    ...............................                                115
                         Network and Remote-Access Apps . . . . . . . . . . . . . . . . . . .                   119
                     Installing the Apps on the iPad or iPhone              .................                   125
                         Installing an App from the App Store               .................                   128
                         Installing Custom Apps by Using Provisioning Profiles                          ...     133
                         Installing a Provisioning Profile on an iPad or iPhone                       ....      134
                         Installing a Custom App        ...........................                             136
                     Rearranging the Apps on the iPad or iPhone . . . . . . . . . . . . . . .                   137
                         Rearranging the Apps Using iTunes                ..................                    138
                         Rearranging the Apps Directly on the iPad or iPhone . . . . .                          140
                     Keeping iOS and the Apps on the iPad or iPhone Up to Date                          ...     142
                         Updating iOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   143
                         Updating the Apps on the iPad or iPhone Using iTunes . . .                             145
                         Updating the Apps Directly on the iPad or iPhone . . . . . . .                         148
                     Uninstalling Apps      ...................................                                 149
                         Uninstalling Apps Directly from the iPad or iPhone . . . . . .                         150
                         Uninstalling Apps Using iTunes             .....................                       151
                         Uninstalling Apps Using iPhone Configuration Utility                           ...     152

                    6 Connecting the iPad and iPhone to Your Mail Servers . . .                                 153
                     Connecting the iPad and iPhone to Microsoft Exchange                     ......            154
                        Adding an Exchange Account by Using
                          a Configuration Profile     ..........................                                154
                        Setting Up a Connection to an Exchange
                          Server Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .       159
                        Choosing Which Exchange Items to Synchronize
                          to the iPad or iPhone    ............................                                 163
                     Connecting the iPad and iPhone to Other Mail Servers . . . . . . .                         165
                        Setting Up the Mail Server So That the
                          iPad and iPhone Can Connect to It             .................                       165
                        Adding an E-Mail Account by Using
                          a Configuration Profile     ..........................                                166
                        Setting Up E-Mail to Another Server Manually . . . . . . . . . .                        173
                        Configuring Advanced Settings for an E-Mail Account                         ...         176
                        Configuring SMTP Settings for an E-Mail Account . . . . . . .                           180
                                                                                          Contents   xv

 Troubleshooting E-Mail Problems      ........                 ...............            182
     Troubleshooting Microsoft Exchange           ..           ...............            182
     Troubleshooting Errors When Setting Up
       Other E-Mail Accounts . . . . . . . . . . . .           ...............            184
     Troubleshooting Problems Sending and
       Receiving Mail on Other Mail Servers                    ...............            187
 Deleting an E-Mail Account . . . . . . . . . . . . .          ...............            191
     Deleting an E-Mail Account You’ve Set Up
       Directly on the iPad or iPhone . . . . . .              ...............            191
     Deleting an E-Mail Account You’ve Set Up
       Using a Configuration Profile      ......               ...............            192

7 Putting Documents on the iPad and iPhone                      ...........               193
 Understanding How the iPad and iPhone
   Handle Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .     194
 Transferring Documents to the iPad or iPhone               .............                 197
     Transferring Documents by Using File Sharing in iTunes . . .                         197
     Transferring Documents via E-Mail . . . . . . . . . . . . . . . . . . .              198
     Providing Documents by Download from a Web Site . . . . .                            201
     Providing Documents by Download from
       a SharePoint Site   ...............................                                203
     Transferring Documents Using Third-Party Apps . . . . . . . .                        206
 Transferring Documents from the iWork Apps
   on the iPad to Your Computer       ........................                            211
     Transferring Documents from the iWork
       Apps on the iPad via File Sharing          ..................                      212
     Transferring Documents from the iWork
       Apps on the iPad via E-Mail        ......................                          214
     Transferring Documents from the iWork Apps
       on the iPad via iWork.com . . . . . . . . . . . . . . . . . . . . . . . .          216

8 Securing Your Company’s iPads and iPhones . . . . . . . . . .                           221
 Protecting the iPad or iPhone with a Device Passcode
   and Auto-Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   222
     Understanding the Essentials of Passcodes . . . . . . . . . . . . .                  223
     Applying a Device Passcode Requirement and
       Auto-Locking Using iPhone Configuration Utility                        .....       226
     Applying a Device Passcode and
       Auto-Locking Manually . . . . . . . . . . . . . . . . . . . . . . . . . .          226
 Encrypting the Data on the iPad or iPhone
   and in Its Backups     .................................                               231
     Turning on Data Protection on the iPad or iPhone                     .......         231
     Encrypting the Backups of the iPad or iPhone                   ..........            231
xvi   iPad & iPhone Administrator’s Guide


                     Configuring an iPad or iPhone for Automatic Local Wiping                            ...         234
                        Configuring Automatic Local Wiping with
                           iPhone Configuration Utility   .................                      .   .   .   .   .   235
                        Configuring Automatic Local Wiping Manually . . . .                      .   .   .   .   .   235
                     Remotely Wiping an iPad or iPhone     ................                      .   .   .   .   .   235
                        Implementing Remote Wipe Through MobileMe         ...                    .   .   .   .   .   236
                        Implementing Remote Wipe Through Exchange . . . .                        .   .   .   .   .   240

                    9 Giving iPad and iPhone Users Remote
                         Access to the Network        ...........................                                    243
                     Planning How to Connect the iPad and iPhone to Your VPN                        ...              244
                         Making Sure Your VPN Uses Suitable Technologies
                           and Settings for the iPad and iPhone . . . . . . . . . . . . . . . .                      244
                         Deciding Whom to Grant Remote
                           Access to the Network      ...........................                                    245
                     Setting Up the iPad and iPhone to Connect to the VPN                     ......                 246
                         Creating a VPN Payload for a Configuration Profile . . . . . .                              246
                         Setting Up a VPN Connection Manually . . . . . . . . . . . . . . .                          255
                     Using a VPN       .......................................                                       261
                         Connecting to a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .             261
                         Working on a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .            261
                         Disconnecting from a VPN       .........................                                    263
                         Deleting a VPN Connection . . . . . . . . . . . . . . . . . . . . . . . . .                 263
                     Troubleshooting VPNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .            263
                         iPad VPN Works the First Time but Fails After That . . . . . .                              263
                         iPad Can’t Connect Through UDP, Only TCP                   ...........                      263
                         iPad and iPhone Don’t Support IPSec Tunnel
                           with Older PIX Models       ..........................                                    264
                         iPad Fails to Save Password for Cisco VPN . . . . . . . . . . . . .                         264
                     Taking Remote Control of Computers on Your Network . . . . . .                                  264

                    10 Troubleshooting iPad and iPhone Hardware
                          and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .                265
                     Dealing with a Blank Screen on the iPad or iPhone . . . . . . . . . .                           266
                     Forcing a Frozen App to Close . . . . . . . . . . . . . . . . . . . . . . . . . .               267
                     Troubleshooting the iPad or iPhone Freezing
                        or Failing to Turn On   ...............................                                      268
                     Resetting the iPad or iPhone    ...........................                                     268
                     Restoring an iPad or iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . .             268
                     Updating the iPad or iPhone with the Latest Firmware . . . . . . .                              270
                     Resetting an iPad or iPhone Totally with Recovery Mode . . . . .                                271
                                                                                               Contents   xvii

Troubleshooting Problems Connecting
  to Wireless Networks     ..........................                      .....               274
    Making Your Wireless Network Friendly
      to iPads and iPhones     .......................                     .....               275
    Dealing with iPads and iPhones That Can’t
      Connect to the Wireless Network . . . . . . . . . . . . . .          .....               275
    Fixing the Problem When Wi-Fi Connects
      but Can’t Access the Internet    .................                   .   .   .   .   .   275
    Finding the IP address the iPad or iPhone Is Using . .                 .   .   .   .   .   276
    Resetting the Network Settings     .................                   .   .   .   .   .   276
Dealing with Charging Issues      .....................                    .   .   .   .   .   277
Dealing with Problems Connecting to iTunes             .........           .   .   .   .   .   278
    Checking That the iPad or iPhone Has Battery Power                         .   .   .   .   278
    Checking That the Dock Connector Port on the
      iPad or iPhone Is Connected and Working                ......        .   .   .   .   .   278
    Checking the USB Port the Connection Is Using . . . .                  .   .   .   .   .   278
    Checking the USB Cable the Connection Is Using . . .                   .   .   .   .   .   279
    Reducing the Load on the USB Bus . . . . . . . . . . . . . .           .   .   .   .   .   279
    Updating iTunes to the Latest Version . . . . . . . . . . . .          .   .   .   .   .   280
    Restarting the Computer . . . . . . . . . . . . . . . . . . . . . .    .   .   .   .   .   280
    Closing Down the iTunes-Related Services in Windows                            .   .   .   280
    Restarting the Apple Mobile Device
      Service on Windows . . . . . . . . . . . . . . . . . . . . . . . .   .....               281
    Removing and Reinstalling iTunes and
      the Related Software on Windows . . . . . . . . . . . . .            .....               284
    Removing and Reinstalling the Apple
      Mobile Device Service on the Mac . . . . . . . . . . . . .           .....               286
Squeezing the Most Battery Life Out of the
  iPad and iPhone     ..............................                       .   .   .   .   .   287
    Conditioning the Battery . . . . . . . . . . . . . . . . . . . . . .   .   .   .   .   .   287
    Charging the Battery the Best Way        ..............                .   .   .   .   .   288
    Choosing Settings for Better Battery Life . . . . . . . . . .          .   .   .   .   .   289
    Replacing the Battery on an iPad or iPhone             .......         .   .   .   .   .   292


 Index       ............................................                                      295

				
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