"Bolton Community Homes delivery plan - DOC"
BOLTON COMMUNITY HOMES LTD Interim Delivery PLAN 2007 - 2010 C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 1 Contents 1. Introduction 2. Vision and Aims 3. Housing Strategic Priorities 2007 –2010 4. Delivery Action Plan 5. Directors, Members & BCH Team structure C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 2 1. Introduction Established in 1992, Bolton Community Homes (BCH) is an independent strategic housing, regeneration and service provider company limited by guarantee. BCH is Bolton’s strategic housing partnership. It is one a number of partnerships which make up the Local Strategic Partnership for Bolton (known as the Bolton Vision Partnership). Registered at Companies House and with a Board of 12 Directors, BCH represents a wide ranging cross sector partnership of the local authority, housing and regeneration service providers, service users and developers in the Bolton area. Collectively, individual Company Members of BCH: Manage and maintain over 25,000 homes. Provide support to numerous service users in supported and temporary housing Directly employ over 1300 people in the Bolton area. Lead on the delivery of a wide range of regeneration initiatives. Contribute to the identification of regional objectives. BCH links with the Councils Regeneration and Development and Adult Services Directorates bringing together economic, physical regeneration and community services. In addition to representation on BCH Board, the council have a management and operational relationship with BCH Officers through the Chief Housing C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 3 2. Vision and Aims . BCH has developed its vision by listening to others such as customers, communities, other partnerships and agencies and by drawing upon The Bolton Vision Partnership’s Sustainable Community Strategy: ‘Bolton: Our vision 2007-2017’. BCH will work towards making Bolton the place we all want it to be by developing it as a place which is: Strong and confident Safe Healthy Achieving Cleaner, Greener Prosperous ‘Our vision is to work in partnership with others and maximise resources both new and existing to: Deliver a person-centred approach that places the customer first in everything we do and provides value for money housing services Develop sustainable communities and neighbourhoods that people choose to live in and work in. encourage and support communities to develop and achieve their aspirations provide real housing choice in safe and cohesive neighbourhoods’ A principle objective of BCH is to influence, support and contribute to implementation and delivery of Bolton’s Housing Strategy, and has a role in influencing National, Regional and Sub regional policies and agendas. Our actions and activity will include influencing and contributing to the delivery of key Council priorities especially the Local Area Agreement and the Neighbourhood Renewal Strategy. We will work closely with others to achieve our vision. C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 4 3. Housing Strategic Priorities 2007 – 2010 BCH is a major influencer and delivery vehicle for the Housing Strategy. The key objectives and priorities identified in Bolton’s Housing Strategy will form the basis of the BCH Delivery plan. Its activities and actions will also be influenced from the Sustainable Community Strategy and the LAA. Priority A: To provide housing that is affordable and offers choice whilst meeting the needs and demands of the future. The provision of decent and affordable homes is a clear priority within Bolton’s Sustainable Community Strategy. The cost of housing in Bolton has risen dramatically over recent years, which has led to many people being unable to access the type of housing that they can afford and want. This combined with a growing number of households in Bolton, has resulted in a shortage of affordable accommodation to rent or buy. Priority B: To create and promote communities that are sustainable and inclusive. Ensuring that our communities and neighbourhoods are desirable places that people want to live in and become part of, is a priority that cuts across a number of the goals in the Sustainable Community Strategy. The challenges that Bolton faces include deprivation, fear of crime, increasing levels of migration into Bolton and environmental issues. Residents should have an active role in influencing how we tackle these problems and support communities to live together in a cohesive manner. Priority C: To improve the quality of private sector housing. Bolton has an aging stock of private sector housing, both owner occupied and rented, which in some cases is in poor condition. A significant proportion of these properties are occupied by older people and those on low incomes, which means they may not have the resources to carry out the improvements needed to improve the property. This can lead to health problems and reduce the quality of life of the residents. Priority D: To promote health, well-being and quality of life. Improving the health of residents in Bolton, is a key goal set out in the Sustainable Community Strategy. The provision of housing and support to vulnerable people has a significant impact on health and enabling people to sustain quality of life. There is a need for adaptable, sustainable homes, and for preventative action to stop health and independence from deteriorating. Priority E: To strengthen our partnership approach to improve housing, services and communities. Housing in Bolton is based on a long tradition of partnership working and the provision of services that best meet the needs of our customers. In the future, there will be changes in the way we deliver services, work with each other and in customer expectations. To ensure that we continue to provide excellent housing services in Bolton and be influential at a regional and national level, we will need to build on our existing partnerships and relationships and continuously improve services. C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 5 4. Delivery Plan Housing Strategic Priority A: To provide housing that is affordable and offers choice whilst meeting the needs and demands of the future. Links to Community Strategy Aim: Stronger and Confident Bolton Task Sub tasks/Milestones Outcomes Target Lead 1. Develop Affordable Housing New Affordable Increase affordable sustainable 150 new homes per Dominic Conway Plan Supplementary Planning provision on new sites year Links to New Document implemented 20% provision on site Build/Transforming Affordable housing Estates threshold 15 units on new developments 2. National Affordable Housing Identify sites Increased provision of rented Bolton’s Allocation Cheryl Foster Programme submission BCH & Exec Member and intermediate housing proportional to regional Reports delivered with Housing allocation Submit bids Corporation grant funding. Match NAHP 2006/08 allocation (£4.8m 64units) 3. Continue to Increase and Establish Town Centre Coordinated approach to town 20% provision on site Dominic Conway develop sustainable Town RSL zoned areas centre development and sustainability and Centre living Complete Town Centre management. occupancy measure to living survey be developed Negotiate on site provision for affordable housing in town centre 4. To support Bolton’s Housing New build developments BCH schemes will meet 100% of schemes meet Cheryl Foster Environmental Strategy maximise sustainability level 3 of the Code for level 3 of Code for measures in design & Sustainable Homes sustainable homes construction Delivery of pilot scheme 8 homes developed Develop an exemplar utilising renewable Sustainable Homes energy technology scheme C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 6 Housing Strategic Priority B: To create and promote communities that are sustainable and inclusive Links to Community Strategy Aims: Stronger & Confident, Safe, Prosperous and Achieving Bolton Task Sub tasks/Milestones Outcomes Target Lead 1. Migrant worker and private Consultation Brief produced Greater understanding of Paula Cheung sector research April 2007 Migrant Worker population and Research completed Sept 07 the private sector 2. Deliver relevant actions from Extension of furnished Strong cohesive network of 10 Furnished family Rachel Hardman the New & Emerging tenancy project to include RCO’s that integrate into homes per year Communities Strategy Action family homes community strategy Plan Support new dispersal project Support new Bolton Somali Community Association in sharing the learning from the Accommodate Project to develop other refugee Community Organisations 3. Deliver actions identified in Ensure compliance of all Improved access to housing, 100% compliance by all Faruk Kala the refreshed BME Housing partners with the new CRE services and related support housing partners by 2010 Action Plan Code of Practice on Race fro BME communities. Equality in Housing 4. Improve customer Mapping exercise of current Improved customer Tenant Board Member Michelle engagement consultation/engagement involvement and influence 85% customer Horrocks processes across housing services satisfaction with BCH Identification of gaps and Housing Services that meet housing services exploration of solutions to customers needs and are improve customer’s responsive involvement and influence Increased level of customer satisfaction 5 ‘Respect task force’ Action plan developed Increased satisfaction in LAA Targets Rachel Hardman Develop and implement Financial and business plan response to tackling ASB Respect Action Plan Centre of Excellence for approved Greater sense of safety Targets ASB Respect task force Reduced fear of crime and established ASB C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 7 Task Sub tasks/Milestones Outcomes Target Lead 6. Contribute to the delivery of Remove barriers to social Increased access to 100% frontline staff Rachel Hardman the new Domestic Abuse housing for domestic abuse appropriate housing attending training Strategy and action plan victims Secure permanent funding Evaluation of the pilot cross tenure Domestic Abuse post Ensure appropriate staff attend awareness courses Delivery of new domestic abuse refuge 7. Transforming people‘s Support the development of Improve well being of the local Targets be developed by Rachel Hardman economic opportunities the “world restaurant” as a community through increased Sept 2007. / Nick White training centre/social access to training and enterprise employment Increase ‘take up’ by 20% Develop further community Julia Glover (St. driving school project Vincent’s H.A.) Develop apprenticeships and 100% Take-up of:- Glynis Campbell training opportunities for the a) Training (Bolton at Home) development and construction b) Apprenticeships new homes Support the use of Bolton 75% of people accessing Steve Bottrill WISE for environmental full time employment (Bolton Wise) works on estates following completion of Explore the potential to apprenticeships develop a ‘skills centre’ in Peter Smith partnership with Manchester (St. Vincent’s Enterprise H.A.) C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 8 Housing Strategic Priority C: To improve the quality of private sector housing Links to Community Strategy Aim: Stronger & Confident Task Sub tasks/Milestones Outcomes Target Lead 1. Support the regeneration of Northern Housing Challenge Fund Regeneration of Union Great Places – targeted areas bid to be submitted to Housing Road/Yate street Peter Bojar Corporation in Autumn 2007 neighbourhood. BCH – Dominic Leverage of Conway funding/resources to Bolton at Home – tackle area in decline Glenys New form of tenure Campbell/Paul enabling community to Thomson share equity in home/area. 2. Returning empty properties IVHA pilot scheme to purchase Reduction in empty Number of Private Empty Property back into use empty properties (Great Lever) properties Sector dwellings that are Group – Glenys Increased provision of returned into occupation Campbell Support the delivery of the Empty homes or demolished as a IVHA Property Strategy Reduces blight pf result of action by the vacant homes in LA to 89-2007/8, 90 in targeted areas 08/09 and 91 in 09/10 (as per Bolton Plan targets) 3. Further develop links with Support the Review of PRS Improved quality of 450 PRS properties Cath Conniffe private rented sector (BARLO) delivery model Private Rented Sector inspected per year. Support the review of the provision Increase in the number landlord accreditation and Increased choice of of accredited landlords management standard tenure to meet housing needs across the Borough C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 9 Housing Strategic Priority D: To promote health, well-being and quality of life. Links to Community Strategy Aim: Healthy Bolton Task Sub tasks/Milestones Outcomes Target Lead 1. Support the delivery of the NAHP bid re remodelling of Reduced repeat Maintain minimum levels BMBC Jon revised Homelessness Action Salvation Army homelessness of repeat homelessness Powell Plan Hostel Capital Improvement Improved of less than 10 per yr Programme for Salvation Army accommodation and (as per Bolton Plan Increasing amount of services for Homeless targets) intermediate accommodation people. for single homeless people Integrated service provision and planning. Young People enabled to sustain independently 2. Improving links between RSL’S Explore opportunities and links Increased public sector BCH – Jon Lord and the third sector with CLG – Future Builders functions delivered by Programme the Voluntary Sector 3. Contribute to the development Establish Partnership Board Improved health and Establishment of new HIA BMBC – Bryonie of a comprehensive Agree service delivery living conditions in the April 08. Shaw Boroughwide HIA i.e. Fuel functions private sector. Targets and measures to poverty, Affordable warmth Secure Funding Decency achieved. be developed. Develop Business Plan 4. Contribute to delivery of the Develop lifetime homes Broader Choice of 25% of all new units / BMBC Joint Housing Plan for Older standard housing for older people developments meet Bryonie Shaw People Inclusion of Assistive – cross tenure. lifetime homes standards. technology in appropriate schemes BCH Redevelop appropriate sheltered accommodation to be fit for purpose/decommission as 40 Units of mixed tenure - Places for required 2009 People Deliver Manor Court Extra Care scheme 5. Reconfiguration/refurbishment Bid for funding Autumn 2007 Fit for purpose direct 35 units for same day BCH - Dominic of Gilhead House Salvation o NAHP provision access. Conway Army Unit. o HCIP accommodation unit 35 intermediate service Salvation Army C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 10 Identification of site for units providing lifeskills intermediate service provision support. Reduction in Repeat Homelessness Bolton at Home Housing Strategic Priority E: To strengthen our partnership approach to improve housing, services and communities. Links to Community Strategy Aim: Stronger & Confident Bolton Task Sub tasks/Milestones Outcomes Target Lead 1. Develop ‘Homes for Bolton’ Develop a core central Improved access to 85% customer satisfaction. Jon Lord concept to improve local customer access point services and customer delivery of services Develop co-ordinated satisfaction neighbourhood management services Launch of new branding 2. Review BCH/Housing Establish strong links with Fit for purpose housing Jon Lord Partnership role as part of new/revised LSP system review of the Housing system Revise performance framework in Bolton for BCH Tangible outcomes Adopt theme based approach to monitored to ensure delivery of priorities for RSL’s VFM 3. Deliver Neighbourhood Action BCH support/provide secondee Sustainable Targets to develop from Great Places Plans (NRS/LAA Themes) to cover East Bolton NAPS Communities NAP’s Support Farnworth Neighbourhood Management Contribute to achieving St. Vincent’s area – St. Vincents to lead on targets identified in housing input/initiatives Farnworth Neighbourhood Continue to participate in Gt action plan. Lever Neighbourhood Contribute to achieving Management area –IVHA to targets identified in the deliver UCAN Centre Great Lever To support the continuation of Secure funding streams Neighbourhood action plan IVHA C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 11 existing UCAN Centres e.g. – delivery of Great Lever Tonge, Moses Gate, Union UCAN. Road etc Increase the role of housing BCH / Bolton at within the LAA Home 4. Maximise opportunities for Secure 20% additional Jon Lord external business/funding BCH external funding C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 12 5. Directors of Bolton Community Homes As at the 16 March 2007 the Board of Bolton Community Homes Ltd comprises: Representing the Council Executive Member for Regeneration Chief Housing and Regeneration Officer Cllr. Akhtar Zaman Jeff Smethurst Representing Registered Social Landlords Great Places Housing Group - Ashiana Housing Irwell Valley Housing Association Munir Ahmed Neil Baumber Great Places Housing Group Places for People Group – NBH Steven Porter Kath Knowles Contour Housing Association Salvation Army Housing Association Mike Creamer Stephen Holmes St. Vincent’s Housing Association William Sutton Housing Association Peter Smith Wendy Pretton Representing Bolton at Home Cllr Noel Spencer Gwen Crawford Members of Bolton Community Homes Representing Customers Council Tenant Representative RSL Tenant Representative Frank Fletcher Ian Handley Representing Voluntary Service Representing the Community Sector Providers David Bagley (BIAF) Mohammed Mangera Representing Developer and Contractor Partners Richardson Project's Limited Durose and Gourlay Limited Alan Richardson Representing Adult Services Bolton Council John Rutherford Representing: Adult Services John Rutherford – Bolton Council Chairperson: Mike Creamer Vice-Chairperson: Peter Smith Company Secretary: Dominic Conway Auditors: Barlow Andrews Registered Office: 2nd Floor, 2 Silverwell Lane, Bolton, Lancashire, BL1 1QN. C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 13 Tel: 01204-335389 Fax: 01204-335365 e-mail: firstname.lastname@example.org C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 14 BCH SERVICE / TEAM STRUCTURE BCH BOARD ADULT SERVICES DEVELOPMENT & DEPARTMENT REGENERATION DEPARTMENT HEAD OF COMMUNITY HOUSING/BCH COMMUNITY HOUSING PARTNERSHIP & DEVELOPMENT SERVICES MANAGER MANAGER •HomesforYou •Refugee / Asylum Service • Partnership & Development Officer •Homeless Welfare •Mediation Service ( section 106, AHP, Business Plan, •HAS •Community Development Project Board Support etc.) •Home Ownership Officer •BCH Project Officer •Benjamin Court (Support to RCO’S and Unity Centre (Access, Accommodation Services, •Furnished Tenancies Management Support) Advice and IT) •Lease management Team •Gypsy Liaison •BCH Project Officer /Best Value •Property Team •Migrant Worker Project (Communication, Improvement, •Money Skills – for Corporate •High risk /Offender Management / Planning, service Development) Debt/CLS Community Safety •BCH Community Safety and Inclusion •Domestic Violence •Money Skills Service Officer * •Private Rented Sector •Regional Choice Based Lettings (ASB, Community Safety / Housing Accreditation and Joint Services Project Joint Work, DV) •Housing Public Health BCH Project Officer (Private Rented •Secretary to Head of Community Sector) Housing/BCH and Community * Jointly managed by DC/CC Housing Services Manager MSO Team x 2 C:\Docstoc\Working\pdf\0843dc11-cf24-43f5-a7df-413b37d28148.doc 15