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Record_Keeping_Guidelines by 4tmY3W

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									         GUIDANCE:

RECORD KEEPING IN MAINTAINED
         SCHOOLS

CHILD PROTECTION & WELFARE
         CONCERNS
East Sussex Record Keeping In Schools – Child Protection & Welfare Concerns




                              Contents
These guidelines include the following areas of practice with exemplar forms as
appropriate. This document and forms are available on C Zone -
czone.eastsussex.gov.uk/childprotection

1              Introduction
2              Establishing a Standard School Recording Process
3              Recording Aide Memoire for Staff
4              When and How to start Safeguarding / Child Protection Record
5              What Records should be included in Child’s Safeguarding File?
6              Chronologies
7              Storage of Records
8              Sharing Information
9              Data Protection
10             Transfer of Safeguarding / Child Protection Records
11             Retention of Records
Appendices
 i             Child Protection Incident / Welfare Concern form
 ii            Continuation Sheet
iii            Safeguarding Record Front Sheet
iv             Chronology
v              Safeguarding and Recording Frequently asked questions
vi             Distinguishing fact and opinion
vii            Contact Addresses



These Guidelines were approved by the East Sussex Local Safeguarding
Children Board 13 July 2010

Acknowledgement: These Guidelines were largely based on ‘Guidelines for
Safeguarding Record Keeping In Schools ’ produced by Kent Safeguards Unit,
July 2008.



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1     Introduction:

1.1   This Guidance was produced with the clear expectation that it is followed
      by all East Sussex maintained schools and all other educational
      establishments maintained by the Local Authority. This system of record
      keeping is to be followed by all Designated Child Protection Teachers
      (DCPTs) to enable them to establish, maintain, and demonstrate that their
      school has a record keeping system that supports effective safeguarding
      practice. This Guidance has been written both to assist schools meet the
      Ofsted inspection framework in Safeguarding but also to meet
      recommendations from recent Serious Case Reviews undertaken in East
      Sussex and nationally. These reviews have frequently identified that
      records of concerns and / or actions in schools have either not been made
      or that record keeping systems have been fragmented, poorly co-
      ordinated and organised.

1.2   Well-kept records provide an essential underpinning to good
      professional practice (Working Together to Safeguard Children 2010).

1.3   Safeguarding children and promoting their welfare is a whole school task.
      Ensuring all staff know when and how to record concerns about a child’s
      welfare, however small or apparently insignificant is an essential part of
      the DCPT role. Good record keeping is an important part of a school’s
      accountability to children and their families and will assist DCPTs in
      meeting their key responsibility to respond appropriately to welfare
      concerns about children. Records should be factual, accurate, relevant, up
      to date and auditable. They should support monitoring, risk-assessment
      and planning for children and enable informed and timely decisions about
      any appropriate actions to be taken.

2     Establishing a standard school recording process

2.1   The use of a standard “Child Protection Incident / Welfare Concern” form
      for all staff irrespective of their role in school / educational establishment
      and the aide memoire to assist in its completion is required. The form and
      aide memoire must be easily accessible to all staff and depending on the
      size and type of establishment should be available in a range of settings
      e.g. the staff room, school office, Headteacher’s / DCPT’s / Pastoral care
      staff offices. It should include in any induction process.

2.2    “Para professional” staff who hold specific pastoral care responsibilities
      may have their own systems for recording their ongoing work with children
      and their families. It is important that this standardised system of recording
      any Child Protection Incident / Welfare Concern is adopted by all staff.

2.3   All Staff should be aware that details of their concerns may be shared with
      others, for example at Child Protection Conferences. In exceptional cases,


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          they may be submitted as evidence in court proceedings or at a serious
          case review. All recording should differentiate between fact, allegation,
          observation and opinion. (It is therefore essential that Headteachers and
          DCPTs ensure that such processes are in place and that staff are
          supervised appropriately in carrying out these arrangements).


2.4       It is also vital that Headteachers / DCPTs notify staff of how they intend to
          respond to reported / recorded concerns. Staff need to feel empowered to
          seek clarification if concerns have not been reported to the statutory
          agencies and should concerns remain then a consultation should be had
          with Children Services Social Care (formerly Social Services).

3.        Recording Aide Memoire for staff

3.1       Safeguarding children is a whole school task. All staff have an important
          role to play in helping to identify welfare concerns and possible indicators
          of abuse or neglect at an early stage. For some children a “one off”
          serious incident or concern may occur and you will have no doubt that this
          must be immediately recorded and reported. Most often however it is the
          accumulation of a number of small incidents, events or observations that
          provide the evidence of harm being caused to a child. It is vital therefore
          that any concern you have for a child’s welfare however small is recorded
          and passed to the DCPT. All concerns must be recorded on the Child
          Protection Incident / Welfare Concern form (Appendix i). If you are in any
          doubt, consult your Designated Child Protection Teacher or Head
          Teacher.

3.2       The system detailed in this document should replace all informal note
          keeping by all staff for all ‘child protection or welfare concerns’ this is to
          ensure proper communication, collation of information, storage and
          transfer of records.

3.3       What is a “Child Protection / Welfare Concern”?

          Concerns may arise in one or more of the following areas:
         The child’s behaviour
         The child has a physical injury
         The child makes a disclosure or allegation
         The child’s physical presentation
         Information from or observation of behaviour of a parent
         Information from 3rd party e.g. sibling, friend, Taxi Driver, parent who does
          not have residence etc.




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3.4       Child Protection incident / Welfare Concern form (appendix i)

          What do I record using this form?
         Ensure your details are legible before you pass this on to your DCPT
         The incident / event / concern is timed and dated, described clearly and
          concisely, and signed.
         This should be factual and written using straightforward language.
         If recording a disclosure, the child’s own words are recorded and any
          questions you may have asked are included
         Physical marks and injuries are recorded on a body map where
          appropriate. Do not examine the child. Only record what you can see.
         Any action you have taken

3.5       How the DCPT records actions taken in response to the reported
          incident / welfare concern.

          When a Child Protection Incident / Welfare Concern form is passed to you
          it is important that you check this is sufficiently detailed and has been
          dated and signed by the staff member who has reported the concern. If a
          body map has been completed or there are any other documents referred
          to in the record ensure these are attached and where appropriate are also
          dated and signed.

3.6        ‘Response / Action Taken’ Section is for you (the DCPT) to record your
          response or action to every welfare concern form passed to you. The level
          of detail of this record will clearly depend on the nature and seriousness of
          the concern but may include:

           Requests to staff for monitoring specific aspects of the child’s
            presentation, behaviour, attendance etc
           Discussions and telephone calls (with colleagues, parents and children /
            young people and other agencies or services)
           Professional consultations
           Letters sent and received

3.7       ‘Response/Outcome section’ – this is for you (the DCPT) to record the
          outcomes of any responses or action taken e.g.
           CAF started
           Referral forms (both for external and education-based services)
           Strategy meeting under child protection procedures
           Appointment for Child with Educational Psychologist
           Contact from Children Services social care in response to referral

3.8       Continuation Sheet appendix (ii)
          To be used when more room is required to record additional information
          for any section - please highlight / delete appropriate section titles,


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          IMPORTANT the person who completes this must sign and date the
          continuation sheet.

4         When and how to start a child protection / welfare concern stand-
          alone pupil file

4.1       Once a Child Protection Incident / Welfare Concern form has been passed
          to you and you have made a record of the action you have taken in
          response to this and the Outcome, these documents require storage in a
          separate child protection / safeguarding filing system. This should be
          done regardless of whether formal child protection procedures have
          been initiated. For some children this single record will be the only
          concern held for them over their time in school. For others, further
          information will be accumulated, often from a variety of sources over time.

4.2       An effective method for storing single or infrequent records of concerns is
          to file these in alphabetically divided ring binder files. It may be helpful for
          larger / busier schools to use separate files for each Year group. This
          system is particularly recommended for Primary schools since this will
          assist at the end of the Academic Year with meeting the responsibility to
          transfer records when children leave the school.

4.3       A stand-alone individual file for a child must be started when :

         Concerns for the child and consequently records of these and actions in
          school are increasing

         The child has been referred to Children’s Services Social Care

         You have been made aware of the involvement of Children’s Services
          Social Care with the child / family and are participating in multi agency
          involvement.

4.4       Where concerns relate to more than one child from the same family at the
          school a separate file for each child should be created and cross
          referenced to the files of other family members. Common records e.g.
          child protection conference notes should be duplicated for each file where
          appropriate.

4.5       When an individual file is started it is helpful to use the front sheet in this
          document (Appendix iii) alternatively a copy of the SIMS pupil details front
          sheet could be used if available. The front sheet will need to be updated
          with any change of circumstances. It is also recommended that the pupil’s
          general school record is marked in some way to indicate the presence of
          this separate confidential file. A coloured sticker is one means of doing
          this.


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5 What records should be included in a Child’s Child Protection / Welfare
  Concerns stand alone File?

         File Front Sheet (appendix iii)

         Chronology (appendix iv – see section 6)

         All school Child Protection Incident / Welfare Concern forms (appendix i)

         Any notes initially recorded in the form of notebooks or diaries

         Records of discussions, telephone calls and meetings (with colleagues,
          other agencies or services, parents and children / young people)

         Professional consultations

         Letters sent and received

         Referral forms (both for external and education-based services).

         Minutes/notes of meetings (copies for each child as appropriate)

         Formal plans linked to the child (e.g. Child Protection Plan, CAF’s)

5.1       In cases where information is held in this variety of formats it may be
          helpful to organise this on a ‘modular’ basis for ease of reference i.e.
          sections titled

         Chronology

         School records

         Letters

         Multi agency records

         Health

6         Chronology of events for a individual child (Appendix iv)

6.1       The importance of understanding concerns for a child in the context of
          history, time-lines and other known information cannot be underestimated.
          Chronologies are central to this process and it is strongly recommended
          that these are completed on an ongoing basis as incidents or events
          occur. In addition to aiding assessment, a chronology will serve as an


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      important record of school actions and when attached to an Inter Agency
      Referral form can provide evidence for the reason for the referral. It will
      also enable the school to evidence to Ofsted what actions have been
      taken, and what responses the school had to any referrals.

6.2   A chronology must list specific and significant incidents, events and
      actions taken in relation to the child and where appropriate their family,
      with a brief explanation or cross-reference to the relevant record within the
      file.

6.3   The chronology must be stored at the front of a child’s safeguarding file
      alongside the front sheet where it can be quickly accessed and viewed. It
      should be kept up to date. The exemplar (based on Ofsted Guidance) is
      found - Appendix iv.

7     Storage of records

7.1   The child’s Child Protection Welfare Concerns File must be kept separate
      from all other records relating to that pupil in school

7.2   Child protection records should be stored in a locked cabinet with access
      only to those with direct child protection responsibility for pupils.

7.3   Nominate a senior person to be responsible for holding the key to the
      locked cabinet in the absence of the DCPT from school.

7.4   It is essential to ensure that the school’s Leadership Team know the
      arrangements for access to records in the absence of the DCPT. This
      should form part of the school’s general child protection policy in respect
      of how welfare concerns for children will be managed if the DCPT is not
      available.

8     Sharing information

8.1   All information held by the school must be shared with Children’s Services
      Social Care, police and health professionals, where there is a concern that
      a child is at risk of significant harm. Section 47 of the Children Act 1989
      and sections 10 and 11 of the Children Act 2004 empowers all agencies to
      share information in these circumstances. If DCPT’s are in doubt, they
      should consult the relevant Children Services Social Care Duty Service
      (appendix vii).

8.2   On occasions where safeguarding concerns exist for a child in the context
      of a family situation and siblings attend other schools, it may be
      appropriate for the DCPT to consult on a confidential basis with the DCPT
      from another school to share and jointly consider concerns. If in any doubt



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East Sussex Record Keeping In Schools – Child Protection & Welfare Concerns


       about the appropriateness of this process, advice can be sought from your
       Children Services Social Care Duty Team or Information Governance
       Officer (appendix vii)

9      Data protection and disclosure of information

9.1    All School Staff have a duty of care to protect personal information under
       the provisions of the Data Protection Act 1984, and the definition of “data”
       extends to informal notes and messages.

9.2    Neither the parent nor the pupil has an automatic right of access to child
       protection records. It is however best practice to make reports available to
       the child's parents unless to do so would place the child at risk of
       significant harm. If an application is made to see the whole record, advice
       should be sought from the child’s social worker, if they have one, and the
       Children’s Services Information Governance Officer. All third party
       information should be removed, or consent sought for its disclosure from
       source. This is in accordance with The Education (School Records)
       Regulations 1989 and the disclosure provisions of the Data Protection Act
       1984 (DPA)

9.3    Cases of alleged abuse that result in court proceedings may require the
       school to disclose their records, either through the police or Children
       Services Social Care.

9.4    In all court cases, a requesting solicitor or other third party should be
       advised that a Witness Summons or Subpoena should be obtained. In
       these situations it is strongly suggested that the advice of legal services is
       sought.

9.4    Information from records may also be shared at child protection
       conferences, and for serious case reviews.

9.5    Records (suitably anonymised) may also be requested for use in
       disciplinary proceedings.

10     Transfer of Child Protection / Welfare Concerns records

10.1   When children transfer from your school and records of child
       protection/welfare concerns exist these should be sent to the receiving
       school as soon as possible. This transfer should be arranged separately
       from the main pupil file in line with DOE Guidance. These must be passed
       directly to the DCPT or another authorised person in the receiving school.




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10.2        If the child is subject of a Child Protection Plan at the time of transfer you
            must speak to the DCPT of the receiving school and arrange for the
            records to be transferred under confidential cover.

10.3        Paper or electronic records containing child protection information must be
            transferred in the most secure method available to the school. If posting
            paper records, it should be by signed-for delivery. Electronic records must
            only be transferred by a secure electronic transfer mechanism or after the
            information has been encrypted.

10.3        If a child subject of a Child Protection Plan leaves your school and you are
            unaware of the name of the child’s new education placement you should
            contact the child’s key worker from Children’s Services Social Care to
            discuss how records should be transferred

10.4        Where records of child protection/welfare concerns have been kept, and
            details of the receiving establishment are not known, schools should follow
            the East Sussex Children Services Missing Children Procedure. Schools
            should also use the ‘Lost Pupil Database’ section of the ‘School to School’
            secure data transfer service, which can be used to track missing children
            and trace previous schools.

11          Retention of child records

            Records should be kept until a child’s 25th birthday

12          Appendices:

     i)        Child Protection Incident / Welfare Concern Form
     ii)       Continuation Sheet
     iii)      Child Protection Welfare Concerns Pupil File Front Sheet
     iv)       Chronology of Events
     v)        Frequently Asked Questions
     vi)       Distinguishing fact and Opinion
     vii)      Contact List




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Appendix i
       CHILD PROTECTION INCIDENT / WELFARE CONCERN FORM
Pupil name                     Date of birth Year Group

Name and position of person completing form (please print)


Time and Date of incident
/concern: dd.mm.yy
Incident / concern (who what where when)




Any other relevant information (witnesses, immediate action taken)




Action taken




Reporting Staff Signature ………………………… Date
DCPT – Response / Outcome




DCPT Signature………………….. Date




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Appendix ii
Continuation Sheet
Incident /Concern; other relevant information; Action Taken; Outcome
PUPIL NAME:

   DATE                                DETAILS




Signature




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Appendix iii
CHILD PROTECTION / WELFARE CONCERNS                PUPIL FILE FRONT SHEET

Pupil name:                          Date of birth:


Any other name by which child is known:


Home address:                      Current address (if different)


Telephone no:


Family members i.e. parents / carers / siblings:
 Name              Relationship         Address          School details




Date file started:

Are records held in school relating to other connected children?

Contact details of other professionals
Name                 Agency            Address




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Appendix iv

CHRONOLOGY (please delete Exemplars – for guidance only) * Denotes - Columns that must always be filled
Date   *      Source of*          Contact with       Contact with       Communication         Response or Outcome *     Comments
              Information;        Child;             Adult family       with external         of contact or
              (where this                            member -           agency; specify       communication
              information is                         please specify     agency, name of
              recorded/held                          which adult and    worker and type of
              within your                            type of            communication
              school)                                communication

Exemplar      CP/ Welfare         1-1 work with      Mother phoned                            Class teacher / TA
              concern form        Jane by TA.        by Dep head to                           requested to monitor
26.02.2010                        Jane noticeably    discuss – father                         Jane’s ability to
                                  becoming           not available.                           concentrate, mood and
                                  increasingly       Mother said                              lateness.
                                  withdrawn and      she did not know
                                  unable to          reason Jane                              Mother gave verbal
                                  concentrate.       withdrawn at                             agreement for Jane to
                                  Recently           school.                                  attend school listening
                                  occasionally                                                service, said she would
                                  late for school.                                            make more effort to get
                                                                                              Jane to school on time.
Exemplar      CP file (started)                                         CSD (J Smith, SW)     CSD confirmed initial
                                                                        advised of police     assessment and section
03.03.2010                                                              visit to home and     47 enquiries being
                                                                        completion of         undertaken.
                                                                        MOGP1. Mother
                                                                        allegedly assaulted   Information shared with
                                                                        by father whilst      CSD around Jane’s
                                                                        Jane present.         recent changes in
                                                                        Father arrested.      behaviour and
                                                                                              attendance.




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Appendix v

                          Safeguarding and recording

                          Frequently asked questions

Why is recording important?

We have a statutory duty to promote the well-being and safety of every child who
attends our school. This is a whole school task. Since staff have differing roles in
school we observe children in a range of settings and activities throughout the
school day. Children may show or tell us that something is wrong in a variety of
ways. We all have an important role to play in helping to identify welfare
concerns for children and possible indicators of abuse or neglect at an early
stage. For some children a “one off” serious incident or concern will come to your
attention and you will have no doubt that this you must immediately record and
report this. Most often however it is the accumulation of a number of small
incidents, events or observations – “the jigsaw” - that provide the evidence that a
child is being harmed. It is vital therefore that any concern you have for a child’s
welfare however small is recorded and passed to the DCPT.

What is a “Child Protection Incident / Welfare Concern”?

As a general rule anything that you consider unusual or out of the ordinary for the
child constitutes a concern. Mostly these will arise in one or more of the following
areas:
     The child’s behaviour changes or a particular behaviour is observed
     The child has a physical injury
     The child tells you something has happened to them
     The child’s physical presentation
     You receive information from or observe unusual behaviour in a parent

Why can’t I just pass on my concern verbally?

It is important that the person who has the concern gives a first hand account of
this so that there is a clear and accurate record of what has been seen, heard
etc. A record written by you will ensure that there is no misinterpretation of your
concern or that it can be overlooked or forgotten.

How and what do I record?

Our school’s Child Protection Incident / Welfare Concern form can be found in
the staff room. There is also an aide memoire that will guide you in completing
this. If you are in any doubt ask you Designated Child Protection Teacher
(DCPT) (insert Name)



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What happens to the record once I’ve written it?

One of the main purposes of recording is to make sure that the school’s
Designated Child Protection Teacher (DCPT) is able to respond properly to
concerns for children. The DCPT will decide what action is necessary in
response to your concern. Actions they take will of course depend on how
serious and urgent the concern is. These can range however from a decision to
keep a close eye on the child in school to referring the child to Children’s
Services Social Care so that they can undertake an assessment of the child’s
safety. The concern form you have completed will be kept by the DCPT in a
confidential file.

Who will see this? Will parents see my record?

Information relating to children’s protection and welfare will be shared on a strict
“need to know” basis and in line with Sussex Child Protection Procedures that we
have a duty to work within.

Neither the parent nor the pupil has an automatic right of access to child
protection records and usually, the actual record will not be shared with parents.
However we ask you to write this in a way that if we were asked to release
school records perhaps in a child protection conference or by a Court, the record
is a fair and factual account of an incident or event. One of the most common
responses by the DCPT to concerns raised by staff for children will be to share
these with parents with the purpose of working with them to understand and
address the issue of concern. The details of your record therefore may be
presented verbally to parents. Sometimes your concern will be one of many. If
the DCPT is worried that talking to parents might create a risk to any staff
member’s safety they will not do this but seek the advice of colleagues in
Education and Children’s Services Social Care.

Will the record be destroyed once the issue is addressed or the child
leaves school?

No. Past concerns for children and what happened in response to these can be
very important information for staff who may have concerns for the child at a later
time. The DCSF guide us in the retention and transfer of safeguarding records.
The DCPT is responsible for passing these on under confidential cover to the
DCPT in the child’s new school when the child leaves us. For secondary schools,
the records are kept until the child is 25 years old.


What care is needed with informal notes and communications between
teachers?




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Teachers may well have their own means of recording that serves as a day-to-
day working record. There may also be communications between job-share
partners. When formal measures are initiated, any record becomes sensitive and
should be protectively marked, and treated with the utmost confidence.
Practitioners are advised that they must take care to ensure that no sensitive
material is communicated by insecure means. This would include email, but also
notes left for colleagues.




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Appendix vi

                 Distinguishing fact and opinion

Consider each of the statements below. For each one decide
whether it is a fact or an opinion.

Have a go at rewriting one statement that contains an
opinion in a way that makes the difference between fact and
opinion clear.

1.    Being unemployed is depressing Mrs A.

2.    Alan said his mother smacked him.

3.    On the last contact visit the living room was not safe for
      the children.

4.    The clothing in which Mrs Smith had dressed the baby
      was not appropriate.

5.    Foster Care is not appropriate for Ian

6.    Jenny is a very contented child.




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           Distinguishing fact and opinion (answers)

1. Being unemployed is depressing Mrs A.

This is an opinion. A possible rewrite could be:

Mrs A appears depressed. She is…list her symptoms… (e.g. tearful, tired,
listless, relationship with the children). This change in Mrs A has been
noticeable since she lost her job and I think unemployment may be the
main reason that she feels the way she does.

2. Alan said his mother smacked him.

This as written is a factual statement. However, it is important to know who Alan
said this to. If he reported to a member of staff that his mother smacked him, one
would expect a more detailed explanation to follow this statement, including what
Alan said in his own words and what action the staff member has taken since.

3. On the last contact visit the living room was not safe for the children.

This is an opinion. It could be rewritten in the following way:

When I visited the family to talk about the children’s attendance I did not think
that it was safe to leave them in the living room. There were dirty syringes and
other sharp objects within their reach. I therefore phoned their social worker.

4. The clothing in which Mrs Smith had dressed the baby was not
   appropriate.

This is an opinion. It could be rewritten in the following way:

I did not think that the clothing Mrs Smith had dressed the baby in was
appropriate because it was a cold November morning and the baby was dressed
in only a tee – shirt and shorts to be taken out in her pram with only a thin blanket
to cover her.

5. Foster Care is not appropriate for Ian.

Again this is an opinion. A possible rewrite could be:

I do not think that foster care is appropriate for Ian. This is his sixth placement in
five weeks and all his previous placements with foster carers have broken down.
Ian has told me that he feels that he is being disloyal to his mother by living in a
family and he would like to be placed in a residential home. Although I have



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talked at length with him about this he remains consistent in his view and his
behaviour appears to be directed at ending the placement.

6. Jenny is a very contented child.

This statement is written as if it is a fact. However it is clearly an opinion. What is
meant by the phrase very contented? Would we all understand it in the same
way and would we all agree on the difference between a contented and very
contented child?

It would be more helpful to give description of Jenny’s behaviour and
appearance.




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Contact Addresses Children’s Services – Appendix vii

Duty -11 East Children Services Social Care (Hastings/Rother)          01424 724144
Duty Youth Support +11 East Children Services Social Care              01424 723110
(Hastings/Rother)
Duty -11 West Children Services Social Care (Eastbourne Lewes          01323 747373
Wealden)
Duty Youth Support team +11 West (Eastbourne Lewes Wealden)            01323 747094
Disability Duty Team (all age groups)                                  01323 762024
Information Governance Officer, Planning Performance and               01273 482901
Information Management
Local Authority Designated Officer (LADO)                              01323 466606
Children’s Safeguarding Unit

NB: Situations involving allegations against members of staff must be discussed
with the Local Authority Designated Officer and either one of the -11 duty teams
or the Disability Duty Team prior to any action being taken.




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